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ITIL® Foundation Certification Training in Winston Salem, NC, United States

Path to Become ITIL® Expert Certified

  • 16 hours of Instructor-led training
  • 16 PDUs (or 25 PDUs on completion of classroom training + 9 hrs of e-learning)
  • 180 days free e-learning on ITIL® Foundation
  • KnowledgeHut is an ATO of Peoplecert and a Certified Partner of Axelos
  • Course fee includes certification exam fee(not for LVC)
Group Discount


In these volatile markets, industries need to adopt best practices for process management, in order to ensure that they stay ahead of the competition and generate profits. The Information Technology Infrastructure Library (ITIL®) is a core set of best practices for IT service management which serve to align IT services with business needs. KnowledgeHut brings you a course on ITIL® Foundation that introduces the key elements, concepts and terminology used in the ITIL® Service Lifecycle.

What you will learn

  • The concepts, terms and terminology of ITIL®
  • ITIL® best practices and how to implement them to streamline processes for continuous improvement

  • Fundamentals of Service Management and Service Lifecycle

  • Applying practices learned to improve business decisions and optimize customer expectations

  • Get thorough preparation for ITIL® Foundation certification


There are no specific prerequisites for this course, and Axelos has not defined any specific eligibility criteria for the ITIL® Foundation exam. However, the ITIL® Foundation certification is in itself a prerequisite for other levels of ITIL® certifications.

Who should attend

  • IT professionals
  • Business managers
  • Business process owners
  • Project managers
  • Students and individuals with interest in IT Services Management


ITIL® Exam Prep

The KnowledgeHut exam plan has been meticulously planned and created by resourcing ITIL® questionnaires and exam blueprints. These will give you maximum learning benefit for clearing the exam at the very first attempt.

The KnowledgeHut Guarantee

Our USP is the quality of our training. Our instructors have created the most comprehensive curriculum for you to clear the exam. Check our 100% refund guarantee!

Certification Journey Support

Not just in learning, but you will get support in all aspects of the certification. Right from assistance with enrolling for exams to solving your doubts post workshop, we have your back!


  • The ITIL® publications
  • The benefits of ITIL®
  • The concept of “Best Practice” and sources of Best Practice
  • Definition of service and types of services
  • Definitions of service management and IT service management
  • Stakeholders
  • Processes
  • Functions 
  • The service lifecycle
  • Concept of value
  • Service management and service assets
  • Service package
  • Governance
  • Patterns of business activity and user profiles
  • Service Strategy Processes
  • Service Portfolio Management
  • Financial Management for IT Services
  • Business Relationship Management
  • Service Automation
  • Key Concepts
  • The importance of People, Processes, Products and Partners for Service Management
  • The five major aspects of Service Design
  • Service Design Package
  • Service Design Processes
  • Design Coordination
  • Service Catalogue Management
  • Service Level Management
  • Availability Management
  • Capacity Management
  • Information Security Management
  • IT Service Continuity Management
  • Supplier Management
  • Key Concepts
  • Service Transition Processes
  • Transition Planning & Support
  • Service Asset and Configuration Management
  • Change Management
  • Release and Deployment Management
  • Knowledge Management
  • Continuous alignment of IT services with business needs
  • The Deming Cycle
  • The CSI approach
  • Significance and types of metrics
  • Continual Service Improvement Processes
  • The 7 Step Improvement process

  • Service Desk
  • Technical Management
  • Application Management
  • IT Operations Management

  • Generic Roles
  • Competence, skills and training

Meet your instructors


Ian Hirst

Project Manager

Ian Hirst is a Certified Project Management Professional (PMBOK) and a highly experienced Project Management and Information Technology specialist who has been involved in the IT industry for over 30 years.

Ian is a Project and Program Management trainer, instructor and counsellor providing project health check, project recovery and program planning support to a variety of business and IT projects and programs in many organizations. 

He has been a lecturer at the Australian National University and the University of NSW. 
Ian’s expertise lies in : 
• Project & Programme Management
• Transition Management
• Stakeholder Management
• Change Management
• IT Governance
• Software Development
• IT Infrastructure
• Testing & Test Management
• Business & Systems Analysis
• Business Process Re-engineering
• Requirements Management
• Risk Management
…among other disciplines.

View Profile

Prayas Kad

Lead Management Trainer & Consultant

Prayas has over 15 years of IT experience spanning across Project & Test Management, Stakeholder Management, Software Validation & Verification, Data Migrations & Integration, Learning & Development Projects, Data warehousing, Business Intelligence and Software Developments, Reporting and Analytics. Assignments. 
His expertise is primarily in domains like Insurance, Finance, Banking, Telecom Billing, Aircraft Software Maintenance MRO, CRM, UK E-Governance Projects, Publishing Media, and Retails.
He brings in his vast experience and expertise into his training workshops, and mentors participants in areas of Test management and Integration.

View Profile

Milind Gawaskar

Business Analyst

Milind is an IT Service Management (ITSM / ITIL) and Business Process Consultant with more than 11 years of versatile IT industry experience and balanced exposure across crucial IT areas including IT Strategy, IT Pre-Sales, IT Service Delivery, IT Risk & Assurance, IT Service Management & Performance Improvement, IT Governance, Business Process Management, Organizational Change Management, Application Development & Support and Infrastructure Support.

His vast area of expertise helps him mentor and train professionals on a variety of subjects and fields. His qualifications include certifications from Lean Digital, ITIL and COBIT.

View Profile

Sam Elgawady


A consultant and practitioner of ITSM, Project Management, Process Improvement, ITIL Capabilities and Lifecycle Trainer, and IT Business Analyst; Sam has over 15 years of experience in the IT industry.

Having started his career as a computer technician, then a system administrator, he subsequently went on to play the roles of Business Analyst, IT Manager, IT Consultant, Project Manager, and Training Manager. He has implemented solutions, improved IT Processes, managed projects and delivered training initiatives, and workshops on various best practices including Project Management, ERP & CRM, Business Analysis, ITIL V2 and V3 Track, COBIT, ISO20K to a number of leading private and public sector organisations in Australia, Malaysia, Hong Kong, Egypt, Qatar, Oman, Nigeria, Kuwait, Jordan, KSA and UAE. His mentoring and counselling capabilities are beyond par and he brings in his vast experience while tutoring professionals who wish to become experts in their fields.

View Profile


Attended a 2 day weekend course by Knowledgehut for the CSM certification. The instructor was very knowledgeable and engaging. Excellent experience.

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Jin Shi

Director at Timber creek Asset Management from Toronto, Canada

The CSPO Training was awesome and great. The trainer Anderson made all the concepts look so easy and simple. Using his past experience as examples to explain various scenarios was a plus. Moreover, it was an active session with a lot of participant involvement which not only made it interactive but interesting as well. Would definitely recommend this Training.

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Richard Dsouza

Business Analyst at Valtech from Bangalore, India

Great course. An interesting and interactive session to better understand how to succeed in formulating a business case and how to present it effectively.

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Wily Salim

Services Project Engineer at Lendlease from Sydney, Australia

The training was very interactive and engaging with the attendees.

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Anish Maidh

Senior Project Manager at Telstra from Melbourne, Australia


IT Operations

Operations in Information Technology is a framework responsible for the operation of a company’s applications. It manages all operations related to IT services and infrastructure. It manages all networking functions which relates to internal and external communications.

Operations in Information Technology refer to processes and services provided by a company’s IT department which includes support for software and hardware and administrative processes for both internal and external customers. Operations in IT determine how businesses manage their IT support, help desk, device management, and network administration. It is used to maintain reliability and stable provision of quality services.

The role of IT operations is to conduct proper running of the infrastructure and operational environment that support application deployment to internal and external customers. It handles all networking functions, including managing and configuring all internal and external communication lines so that customers, vendors, employees and any interested bodies can gain access to applications. It opens and closes ports on the firewall so that the network communicates with outside sources. It provides server management, the configuration of email and file server and also the capability to run backups consistently to ensure data can be recovered.

An IT operations engineer is a professional with excellent knowledge about troubleshooting complex cloud on-premise deployments. The IT operations engineer must have high technical, analytical, written and verbal skills and must be able to manage difficult problems across technical teams. He is responsible for efficiently designing and developing extensible automated and integrated tools to monitor and scale infrastructure operations. He manages critical problems and incidents and also identifies and resolves faults. An IT operations engineer is responsible for all the company’s infrastructure operations such as storage, server, and staff computers. They create preventive maintenance of hardware and operating system.

Finance Related

No, your course fee includes the certification exam fee (does not apply for LVC).

Once you clear the examination, you will receive a Foundation Level Certification from AXELOS.

Any registration cancelled within 48 hours of the initial registration will be refunded in FULL (please note that all cancellations will incur a 5% deduction in the refunded amount due to transactional costs applicable while refunding) Refunds will be processed within 30 days of receipt of written request for refund. Kindly go through our Refund Policy for more details:

Customer Support

Please send in an email to, and we will answer any queries you may have!

Have More Questions?

ITIL® Foundation Certification Course in Winston Salem, NC

WHY SHOULD YOU CHOOSE ACCREDITED TRAINING INSTITUTES FOR ITIL ? TRAINING IN WINSTON-SALEM? When you are planning to choose an institute for ITIL ? training in Winston-Salem, you ought to choose ATO (accredited training organization) like KnowledgeHut. This article will talk about benefits of choosing an accredited institute in Winston-Salem for your training in detail like quality, audit, trainer experience, exam details and example paper or mock paper. Quality of training ITIL ? does not provide accreditation to each and every institute in Winston-Salem that request for it. The ITIL ? would audit the process of training, agenda, workshop session and every other part of training process. Only if the quality of training matches the threshold held by ITIL ?, the institute would be accredited. Thus, by signing up with institute for ITIL ? certification in Winston-Salem which is accredited by ITIL ? like KnowledgeHut, you are signing up with a reputed institute with high quality training and practical coaching sessions. Accredited trainers An accredited organization should have at least one trainer who is accredited by ITIL ?. These trainers should have pre-required certification training, experience of launching exam for six months and others. Such a trained and experienced trainer would be able to provide a holistic training in terms of theoretical knowledge and practical ITIL ? training in Winston-Salem. The quality of trainer determines the quality of training. Thus, it is better to choose reputed and accredited institutes like KnowledgeHut with trained instructors. Study materials Once an institute is accredited with ITIL ?, it receives a lot of additional study materials from the organization. With that, the institute can provide high quality study materials to the candidates. With reliable and high quality study materials, the candidates can learn in-depth about the course?s key areas. Knowledge of examination The information provided by the trainers in an accredited organization about the examination for ITIL ? foundation certification in Winston-Salem would be credible. Only an accredited institute like KnowledgeHut can provide mock papers with the latest updates in the examination. The trainers from the institute can provide other specific guidance for the examination. Continuous delivery All the above stated qualities of an institute for ITIL ? course in Winston-Salem should be maintained continuously. The accreditation criteria would be monitored continuously with respect to the use of the intellectual property, meeting standards, basic quality and so on. Upon failing to meet the quality standards, the accreditation would be removed. Thus, if you are choosing an institute in Winston-Salem which has been accredited for long like KnowledgeHut, you can be very sure about the quality of training which would remain the same throughout the course. The ATO should follow many quality criteria continuously for maintaining their accreditation. Thus, the amount you pay as ITIL ? certification cost in Winston-Salem would not be a waste. In the process of choosing an institute for ITIL ? foundation training in Winston-Salem, you ought to choose an institute that is reputed, well established and provides high quality education like KnowledgeHut. The accreditation is a symbol for all those qualities. Any accredited institute has to provide high quality training and workshop sessions. This credibility is not available with institutes that are not accredited training organizations.