You must attend the full course duration (2 days) of the ITIL® V4 Foundation classroom training, missing no more than one (1) hour
You must take the corresponding ITIL Exam (charges included in the course fee) within 60 days of completing the ITIL® V4 Foundation classroom training course.
If you fail at the 1st attempt, you must forward your exam results to support@knowledgehut.com within 15 business days of receiving the results. Please ensure your email has the subject line "ITIL Money-Back Pass Guarantee – Exam 1 Result"
You would then be offered an option to attend our LVC training on ITIL® V4 Foundation at no additional charge. (You would be intimated when a training program is being conducted. Alternatively, you will be provided with a full recording of ITIL® V4 LVC)
You may then retake the exam (second attempt – this is chargeable) within 60 days of completing the free ITIL® V4 Foundation LVC Training or being provided with the recording.
If you fail at the second attempt, you must forward your exam results to support@knowledgehut.com within 15 business days of receiving the results and request a refund. KnowledgeHut will refund your tuition fee in full. Please ensure your email has the subject line "ITIL Money-Back Pass Guarantee – Exam 2 Result"
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