Conditions Apply

ITIL® V4 Foundation Certification Training in Gurgaon, India

Path to Become ITIL® MP & ITIL® SL

  • 16 hours of Instructor-led training
  • 16 PDUs (or 25 PDUs on completion of classroom training + 9 hrs of e-learning)
  • KnowledgeHut is an ATO of Peoplecert and a Certified Partner of Axelos
  • Course fee includes Foundation exam fee
  • 2 sample papers to practice for the certification exam

Online Classroom (Weekend)

Apr 04 - Apr 12 12:30 PM - 04:30 PM ( IST )

INR 19999

INR 16999

Online Classroom (Weekend)

Apr 04 - Apr 12 07:30 PM - 11:30 PM ( IST )

INR 19999

INR 16999

ITIL® Course Overview

1) What is ITIL®?

Business and technology go hand in hand and in order for a company to be successful, both the IT and corporate objectives need to evolve. IT Service Management (ITSM) is responsible for the development of the IT services driven by the knowledge of the current processes involved in the organization.

The Information Technology Infrastructure Library (ITIL®) is a framework designed for the standardization of selecting, planning, delivering, and maintaining the IT services and processes within an organization or with respect to services delivered to customers. The framework helps in achieving the predicted service delivery by improving efficiency.

One of the reasons why ITIL® is so well-appreciated and in demand globally is because of its versatility. ITIL® has been designed by keeping in mind the needs of different organizations. This allows the organization to incorporate the framework according to their requirements. One can estimate the scalability and flexibility of ITIL® with the fact that it can be easily adapted due to its ability to work in alignment with other practices such as Six Sigma, COBIT or TOGAF.

2) Certification Levels in ITIL® 4

The ITIL® 4 certification scheme has been designed in a way to align it with the existing ITIL® v3 and provide a clear path for the practitioners to continue developing their skills.

Below are the four certification levels within the ITIL® 4 scheme:

  • ITIL V4 Foundation - now available
  • ITIL Managing Professional (MP) - launching 2020
  • ITIL Strategic Leader (SL) - launching H1 2020
  • ITIL 4 Master - launching H2 2020

ITIL® V4 was introduced with new updates and schemes such as the embodiment of ITIL® Foundation and the ITIL® Master exams.

Once a student clears the foundation level examination, the next steps are the Managing Professional and Strategic Leader. Both these levels have a different set of examination and scheme.

ITIL V4 Foundation:

The ITIL® 4 Foundation Certificate is an introduction to ITIL® 4 framework. It allows the candidates to understand the IT Service Management by using the end-to-end operating model. It deals with the creation, delivery, and continual improvement of IT services and products. ITIL® 4 certified professionals can use the framework to enhance the IT Service Management capabilities in their organizations.

ITIL Managing Professional (MP)

ITIL® Managing Professional (MP) is designed for professionals who engage with technology and digital teams throughout the organization.

They are not just confined to the IT departments. This course attempts to give experience and expertise to run successful teams, IT projects, and workflows.

Modules cover ‘ITIL® Specialists’ in -

  • Drive Stakeholder Value
  • Create, Deliver and Support
  • High Velocity IT

ITIL 4 Managing Professional (ITIL MP) is a stream of four modules that are part of ITIL 4, the next evolution of ITIL.

ITIL® Specialist Create, Develop and Support

This module includes the expansion of the current ITIL® scope to cover the creation of the services. It also covers the activities involving the ‘core’ service management.

In this module, the focus will be on integrating the value streams and activities for creating, delivering, and supporting IT-enabled services and products.

ITIL® Specialist Drive Stakeholder value

In this module, all the interaction and engagement between the service provider and the customer, suppliers, users, and partners will be covered. The main aim of this module is to use the IT-enabled services to convert demand into value.

This module will help the candidates gain knowledge about SLA design, CX and UX design, communication, multi-supplier management, customer journey mapping, relationship management and many more.

ITIL® Specialist High Velocity IT

This module explores the different ways in which the digital organizations and digital operating models function in high-velocity environments.

Working practices like Agile and Lean, and technologies like Automation, Automated testing and Cloud are used to focus on the delivery of services and products in order to obtain maximum value.

ITIL® Strategist Direct, Plan and Improve

This module helps the candidates hone their practical skills to create an organization that believes in learning and improving and has an effective strategic direction.

It will cover the impact of the different working practices in the organization. It also provides candidates with practices and strategies to plan and deliver improvements.

To obtain the designation ITIL 4 Managing Professional or ITIL 4 Strategic Leader, the candidate must complete all modules in each stream, with ITIL Strategist being a universal module for both streams.

ITIL® Master




ITIL®  Managing Professional

ITIL® Strategic Leader











ITIL® Leader


deliver and









Plan and



Plan and


Digital & IT


ITIL® V4   Foundation

ITIL® Strategic Leader (SL)

This ITIL® Strategic Leader (SL) exam is designed for those who engage with “every digitally equipped assistance”. 

    The objective of this course is to develop an apprentice on how to utilize technology to address and deliver business procedures. It also emphasizes the role of IT in this process.

    The two modules under SL are:

    Both of these exams end at the same level which is the ITIL® Master exam. It is the most advanced level in the examination.

    ITIL® Master

    This certification is a reflection of the holder’s ability to apply ITIL principles and techniques to the workplace and achieve desired business outcomes.

    3) Certification Levels in ITIL® V3

    After the completion of classroom training and a written exam, the admins can complete their ITIL® training and get a certification.

    Levels of ITIL Certification within the ITIL V3 Certification scheme:

      • ITIL Foundation Certification Level
      • ITIL Practitioner Certification Level
      • ITIL Intermediate Certification Levels
      • ITIL Expert Level
      • ITIL Master Level

      1) ITIL® Foundation Certification

      This is the certificate for entry-level candidates and focuses on the key terminologies, elements, and concepts that will be used in the lifecycle of the ITIL®.

      2) ITIL® Practitioner Certification

      This certification will help the professional adapt the ITIL® framework according to the business objectives of their organization. This course can be taken up any time after a foundation certificate has been received. This course will also include metrics, communication, and organizational change management.

      3) ITIL® Intermediate Certifications 

      This certification covers different concepts associated with the ITSM. It is divided into two tracks- service lifecycle and service capability modules.

      4) ITIL® Expert

      At this stage, the Service Management professionals will be able to demonstrate the entire scheme of ITIL®. After this certification, the admin will obtain skills pertaining to the best practices of the ITIL®. Apart from the exam, to earn this certification, one needs 17 credits from previous modules and managing across the lifecycle module.

      5) ITIL® Master

      This is the highest level of certification in which the Service Management professional needs to explain why they chose their areas of study, methods, and principles. There is no certification exam. The Service Management professional must submit written assignments and some oral interviews.

      4) Career Benefits of having ITIL® Certification

      Here are the top career benefits of having an ITIL® certification:

      1. You will gain a detailed insight into the ITIL® framework helping you manage work better.
      2. You will have better job prospects.
      3. You will be recognized for your expertise and management skills in the organization.
      4. You will be able to understand the common terminologies used in business across the industries.
      5. You will be able to better know the relation between business and IT.
      6. There are several ITIL® v3 certifications that will help you build industry-relevant skills and competencies.
      7. The ITIL® certifications will open doors for you in terms of job roles within your organization.
      8. ITIL® is used globally, so there is a lot of potential for job growth in the market.
      9. For a person who has ITIL® Training, remuneration and pay scales will be much higher.
      10. Certified ITIL® professionals are in high demand and the market is stable enough for them to be in demand for a long time. So, investing in ITIL® certification is a low-risk effort.

      5) Benefits of implementing ITIL® in an Organization by ITIL® Certified Professionals

      The overall goal of ITIL® is the improvement of the business service. There are a certain set of practices that helps IT service management. The support system of the business service is optimized using the capabilities of the people, process, technology, and suppliers.

      • ITIL® is one of the most accepted and recognized approaches to IT service management and delivery. It is well-regarded all over the world.
      • ITIL® is a set of practices, not methodology, making it compatible with popular frameworks like PRINCE2 and PMP.
      • ITIL® acts as a service provider by running the IT department. This makes IT a core part of the business.
      • Processes like the ITIL® Incident Management and Problem Management quickly restore the services and also create workarounds.
      • ITIL® also allows organizations to prevent incidents by performing or conducting major incident reviews and eliminating root causes.
      • ITIL® helps your team better understand and manage customer expectations through service level management and business relationship management.
      • Change enablement and Continual Improvement enable the organization to align the services and products to the changing internal and external environments.
      • ITIL® helps in the management of accounts, budget and charging requirements related to service costs.
      • Risk analysis and management activities are one of the processes involved in the ITIL.
      • ITIL® helps keep the customer satisfaction high giving the organization competitive management.

      6) Credit System & Transition from ITIL® V3 to ITIL® V4

      The ITIL® credit system is used to provide support to the certification scheme of the ITIL®. This is done by recognizing your investment in the certifications.

       ITIL® V3 Credit system

      In the ITIL® v3 credit system, a specific credit value is assigned to every ITIL® certification. It is done on the basis of its level of ITIL® content. After the candidate has completed the ITIL® examination, certification and credits are awarded. These credits can be used to get the ITIL® Expert level of certification. For this, the candidate must have at least 22 credits. The credits can also include the 3 credits from the ITIL® practitioner that covers the full spectrum of ITIL® best practice.

      Before advancing to the ITIL® Expert, 17 credits are required to be earned. These can be earned in any order once the two credits for ITIL® Foundation have been completed.

      Here is detailed information on the credits assigned to different ITIL® Certification levels:

      ITIL® Certification Level


      ITIL® V3/V4 Foundation Certification

      2 credits

      ITIL® Intermediate Service Lifecycle stream:

      Service Strategy (SS)

      Service Design (SD)

      Service Transition (ST)

      Service Operation (SO)

      Continual Service Improvement (CSI)

      3 credits each

      ITIL® Intermediate Service Capability stream

      ·         Planning, Protection, and Optimization (PPO)

      ·         Service Offerings and Agreements (SOA)

      ·         Release, Control, and Validation (RCV)

      ·         Operational Support and Analysis (OSA)

      4 credits each

      ITIL® Managing Across the Lifecycle (MALC)

      5 credits

      The following credit values are needed for certification levels higher than the ITIL® Foundation:

      ITIL® Certification Level

      Number of Credits Required

      Composition of Credits

      ITIL® Foundation



      ITIL® Intermediate

      2 credits

      2 credits from ITIL® Foundation

      ITIL® Managing Across the Lifecycle (MALC)

      17 credits

      2 credits from ITIL® Foundation and a minimum of 15 credits from ITIL® Intermediate or complementary qualifications

      ITIL® Expert

      22 credits

      2 credits from ITIL® Foundation, minimum of 15 credits from either ITIL® Intermediate or complementary qualifications, and 5 credits from ITIL® MALC

      The transition from ITIL® v3 to ITIL® 4 scheme:

      One can gain the knowledge and skills required to learn the core concepts of the update while transitioning from ITIL® v3 to ITIL® 4 scheme.

        ITIL® v3 Foundation certified
        Once you have obtained the ITIL® v3 Foundation certification, you can straight away take the ITIL® 4 Foundation to transition into the new scheme. A new single exam will be required to cover the new material in the ITIL® 4 Foundation.

        ITIL® Intermediate/Practitioner level
        If you have started collecting credits from Intermediate or Practitioner levels, it is better to continue with the v3. This will help you prepare for an easy transition while gaining the designation of the ITIL® Managing Professional.

        ITIL® v3 expert
        If you are on this level, get the ITIL® Managing Professional designation by taking the ITIL® Managing Professional Transition module.

        After achieving the designation, you will only need to pursue the ITIL® Leader Digital and Strategy module instead of completing the ITIL® Strategic Leader stream. Completing both the streams will make you eligible to move towards the ITIL® Master.

        7) What is ITIL® V3 Service Capability:

        ITIL® Service Capability modules:

        • ITIL® Operational Support and Analysis
        • ITIL® Planning, Protection, and Optimization
        • ITIL® Release, Control, and Validation
        • ITIL® Service Offerings and Agreements

        ITIL® Operational Support and Analysis

        • ITIL® Operational Support and Analysis (OSA) module focuses on enabling event, problem, incident, access, request, IT operations, technical, and application management.
        • This module teaches organizations and individuals, the management of day-to-day operations of IT services.
        • The candidates also learn the implementation of the ITIL® processes enabling them to deliver and support IT services. 
        • The worth of this module is 4 credits.

        ITIL® Planning, Protection, and Optimization

        • One of the certifications of the ITIL® Service Capability workstream is the Planning, Protection, and Optimization (PPO) module.
        • The module focuses on enabling availability, capacity, demand management, information security, and IT service continuity.
        • Based on the ITIL® Service Design publication, the PPO course helps to develop an understanding of the ITIL® Service Design processes.
        • The PPO module is worth 4 credits.

        ITIL® Release, Control, and Validation

        • This module focuses on the practical applications of Release, Control, and Validation (RCV). 
        • This includes enabling plans, test, and implementing new services to meet the needs of the user and organization.
        • The course’s content is from the guidance contained in the ITIL® Service Transition publication.
        • The module is worth 4 credits.

        ITIL® Service Offerings and Agreements

        • ITIL Service Offerings and Agreements (SOA) focuses on the practical applications of the SOA practices to enable portfolio, service catalogue, service level, supplier, demand, and financial management.
        • This course is based on the guidance mentioned in the ITIL® Service Design and ITIL® Service Strategy publications.
        • This course helps the candidates understand the stages of the lifecycle of ITIL® – service strategy, design, transition, and continual improvement. 
        • The SOA module can help you earn 4 credits.

        8) Why was ITIL® V4  launched by Axelos?

        The most significant purpose for developing an advanced version of the ITIL® V3 was because of its specific shortcomings. These are -
              1. An unsatisfactory involvement with the ITSM Community
              2. Incompetent to perceive the current trends in software developments and IT services.

        The latest version addressed the bad relationship issues by giving them a heads-up as it will publish the updates in the community, thus avoiding any hindrance in the free flow of data. Moreover, to give the students a complete overview from the beginning, the whole foundation course under the ITIL® V4 has been revised. It is updated based on the requirements of modern business. What makes these revisions so accurate is the fact that they are based on the feedback of millions of ITIL® practitioners and are completely practical.

        Evolution of ITIL® V4 -

          • Evolved ITIL® practices in the wider context of customer experience, value streams, and digital transformation.
          • Embracing advanced ways of connecting with the community by adapting to the new ways of working such as DevOps, Agile and Lean hence promoting new alliances.
          • The framework of ITIL® V4 is designed to give comprehensive guidance to organizations on how they should address the new service management challenges effectively and utilize the latest technologies which will help them transform digitally.
          • Designed to assist the organization to provide effective governance and deliver accurate IT service management which is flexible, coordinated and integrated. The flexibility also allows the organization to provide accurate data all over the business without any interruptions to the free flow of data, ultimately improving the customer experience.
          • This update has made the ITIL® framework way more extensible. agile, and collaborative.

          What you will learn

          • The concepts, terms and terminology of ITIL®
          • ITIL® 4 best practices and how to implement them to streamline processes for continuous improvement

          • Fundamentals of Service Management, Service Lifecycle and other IT-enabled services.

          • Applying practices learnt to improve business decisions and optimize customer expectations

          • An in-depth preparation for ITIL® 4 Foundation certification


          There are no specific prerequisites for this course, and Axelos has not defined any specific eligibility criteria for the ITIL® 4 Foundation exam. However, the ITIL® 4 Foundation certification is in itself a prerequisite for the higher levels of ITIL® qualifications.

          3 Months FREE Access to all our E-learning courses when you buy any course with us

          Who should take this ITIL® Certification?

          • IT professionals
          • Business managers
          • Business process owners
          • Project managers
          • Students and individuals with interest in IT Services Management
          • ITSM Managers and aspiring ITSM Managers
          • Professionals working in other areas of IT like digital, product, development and service.
          • ITIL certified professionals who want to transition to the new version V4


          ITIL® Exam Prep

          The KnowledgeHut exam plan has been meticulously planned and created by resourcing ITIL® 4 questionnaires and exam blueprints. These will give you maximum learning benefit for clearing the exam at the very first attempt.

          The KnowledgeHut Guarantee

          Our USP is the quality of our training. Our instructors have created the most comprehensive curriculum for you to clear the exam. Check our 100% refund guarantee!

          Certification Journey Support

          Not just in learning, but you will get support in all aspects of the certification. Right from assistance with enrolling for exams to solving your doubts post workshop, we have your back!

          ITIL® Course Curriculum

          • Best Practice
          • ITIL History
          • ITIL Framework
          • ITIL Service Value System
          • The Four Dimensions Model
          • Benefits of ITIL
          • Service
          • Service Management
          • Value
          • Outputs Vs Outcomes
          • Costs
          • Risks
          • Utility and Warranty
          • Stakeholders
          • Value Co-creation
          • Products and Services
          • Service Offerings
          • Service Relationship
          • The ITIL Guiding Principles
          • Nature, Use and Interaction of the Guiding Principles
          • Focus on value
          • Start where you are
          • Progress iteratively with feedback
          • Collaborate and promote visibility
          • Think and work holistically
          • Keep it simple and practical
          • Optimize and automate
          • The Four Dimensions of Service Management
          • Organization and People
          • Information and Technology
          • Partners and Suppliers
          • Value Streams and Processes
          • External Factors
          • Service Value System Overview
          • Service Value Chain
            • Plan
            • Improve
            • Engage
            • Design and Transition
            • Obtain/Build
            • Deliver and Support
          • ITIL Management Practices
          • Information Security Management
          • Relationship Management
          • Supplier Management
          • IT Asset Management
          • Monitoring and Event Management
          • Release Management
          • Service Configuration Management
          • Deployment Management
          • Change Enablement
          • Incident Management
          • Problem Management
          • Service Request Management
          • Service Desk
          • Service Level Management
          • Continual Improvement

          ITIL® Certification Process

          ITIL® Salary & Role:

          Incident Managers in Gurgaon having ITIL® certification get paid INR 5,94,205 per year. The maximum pay for the job is INR 11,88,424 and minimum pay is INR 2,94,408.

          The range of the annual salary of an ITIL® V3 certified Problem Manager is between INR 5,62,161 - INR 22,70,447.

          In Gurgaon, Change Managers having ITIL® certification earn INR 6,39,398 per year on an average. The highest annual income for Change Managers in Gurgaon is INR 12,08,458 and lowest annual income is INR 3,10,600.

          The annual pay for a Gurgaon based Business Relationship Manager with ITIL® certification is INR 5,71,315. A Business Relationship Manager yearly pay ranges between INR 291,231 - INR 15,00,000.

          The average annual income of Project Managers in Gurgaon with ITIL® V3 certification is 13,52,733. The annual salary of Project Manager can range between INR 4,81,653 to INR 18,65,943.

          Service Managers in Gurgaon who are ITIL® certified get an annual income of INR 13,86,726 on an average. The annual salary ranges between INR 4,54,000 to INR 20,00,000.

          Different roles of ITIL® V3 Service Strategy in Gurgaon are mentioned below with their respective responsibilities and annual income:

          Sl No.
          ITIL Roles
          Salary in Gurgaon (per annum)
          1.Business Relationship Manager
          Business Relationship Managers help maintain good customer relationships by recognizing their needs and making sure those needs are taken care with proper service catalogue from the service provider.
          INR 500,741
          2.Demand Manager
          A Demand Manager predicts the service demand for the customers and makes sure they are impactfully realized.
          INR 5,89,661
          3.Financial Manager
          The Financial Manager’s responsibility revolves around management of budgeting and accounting as well as charging requirements of the IT Service Provider.
          INR 1,040,589
          4.IT Steering Group (ISG)
          The IT Steering Group consists of senior management from IT and business. They make sure that the strategies for business as well as IT are in alignment by reviewing the strategies.

          5.Service Portfolio Manager
          Working in cooperating with the ISG, the Service Portfolio Manager has the responsibility of developing what the IT service provider is capable of offering and deciding the strategies that need to be employed for the customers.
          INR 3,30424

          Different roles of ITIL® V3 Service Design in Gurgaon are mentioned below:

          Sl No.
          Salaries (per annum)
          1.Applications Analyst
          The Application Analyst has the responsibility of managing the entire application lifecycle.
          INR 8,40,000
          2.Availability Manager
          An Availability Manager is responsible for all aspects related to IT service availability, including its analysis, definition, improvement, measurement and planning.

          3.Capacity Manager
          The role of a Capacity Manager is to make sure the delivery of infrastructure and service is cost efficient and on time, with all the previously agreed targets for capacity and performance being met.

          4.Compliance Manager
          A Compliance Manager has to make sure that the necessary standards and guidelines are being complied with and accounting as well as other practices are being consistently employed.
          INR 3,27,900
          5.Enterprise Architect
          EA or Enterprise Architecture is an important component of businesses and it is maintained by Enterprise Architects.
          INR 12,81,855
          6.Information Security Manager
          Information Security Managers have to ensure availability, integrity and confidentiality of the information, data, assets and IT services of organizations.
          INR 1,673,603
          7.IT Service Continuity Manager
          An IT Service Continuity Manager performs the role of management of risks that could have a serious impact on the services.

          8.Risk Manager
          The Risk Manager performs the role of assessing, identifying and controlling risks by analysing business assets and their value.
          INR 1,965,270
          9.Service Catalogue Manager
          Service Catalogue Managers perform the task of ensuring information accuracy of the Service Catalogue and keeping it updated.

          10.Service Design Manager
          The Service Design Managers come up with new and better services by producing quality designs that are resilient and secure.

          11.Service Level Manager
          A Service Level Manager makes sure that the service level targets have the appropriate Underpinning Contracts, Operational Level Agreements and Service Management Processes.
          INR 4,50,000
          12.Service Owner
          The Service Owner serves as Service Level Manager’s counterpart during negotiation of Operational Level Agreements.

          13.Supplier Manager
          Supplier Managers make sure that the business needs are supported by the supplier contract and the commitments of the contract are being met.

          14.Technical Analyst
          A Technical Analyst has to provide the necessary technical support to manage the IT infrastructure.
          INR 2,06,772

          Different boards and roles of ITIL® V3 Service Transition in Gurgaon are mentioned below:

          Sl No.
          Salaries (per annum)
          1.Application Developer
          Application Developers perform the task of maintenance and development of customized applications. They provide the required IT service functionalities by customizing products from software vendors.
          INR 4,10,243
          2.Change Advisory Boards (CAB)
          The group of people forming the CAB provide advice to the Change Manager regarding change assessment, scheduling and prioritization.

          3.Change Manager
          Change Managers play the role of making changes that benefit the IT services while causing the least possible disruption.
          INR 8,62,775
          4.Configuration Manager
          A Configuration Manager manages information on Configuration Items’, which are necessary for IT service deliverance.
          INR 10,75,000
          5.Emergency Change Advisory Board (ECAB)
          The ECAB is a subdivision of CAB and takes a call on high impact Emergency Change.

          6.Knowledge Manager
          A Knowledge Manager plays a role in improving efficiency by making sure the information and knowledge is gathered, analysed, stored and shared.
          INR 6,89,773
          7.Project Manager
          The main objective of Project Managers is to deploy major releases within the stipulated cost, quality and time. They coordinate and plan resources to achieve their objective.
          INR 4,74,6684
          8.Release Manager
          A Release Manager makes sure the live environment remains integral and the right components get released.
          9.Test Manager
          Test Managers make sure the services and releases that are deployed meet the expectation of customers. They also verify whether the IT Operations support new services or not.
          INR 1,723,228

          Different boards and roles of ITIL® V3 Service Operation in Gurgaon are mentioned below:

          Sl No.
          Salaries (per annum)
          1.1st Level Support
          The 1st Level Support has the role of registration and classification of incidents received and providing immediate response for quick restoration of failed services.

          2.2nd Level Support
          It is the responsibility of the 2nd Level Support to take control of incidents that the 1st Level Support cannot solve.

          3.3rd Level Support
          Upon request from the 2nd Level Support, the 3rd Level Support works to solve the Incidents.

          4.Access Manager
          Non-authorized access is prevented and authorized access is granted by by the Access Manager

          5.Facilities Manager
          The Facilities Manager is responsible for management of physical environment of IT infrastructure’s location. Examples include building access management, environmental monitoring and power and cooling.
          INR 5,19,231
          6.Incident Manager
          An Incident Manager reports the Incident Management process for it to be effectively implemented.
          INR 6,97,431
          7.IT Operations Manager
          The IT Operations Manager is responsible for the regular operational activities, ensuring reliability and timeliness in the way they are carried out.
          INR 10,74,505
          8.IT Operator
          Some operational activities performed by the IT Operator on a daily basis include taking backup, making sure the routine tasks are performed and taking care of standard equipment installation in data center.
          INR 181,575
          9.Major Incident Team
          With the Incident Manager as the leader, technical experts and IT managers form the Major Incident Team, whose responsibility is to resolve Major Incidents.

          10.Problem Manager
          The Problem Manager manages all problems throughout their lifecycle, minimizing the effect of Incidents that can’t be prevented and preventing other Incidents.

          11.Service Request Fulfilment Group
          Some specific kinds of Service Requests are fulfilled by the Service Request Fulfilment Group.

          Different roles of ITIL® V3 Continual Service Improvement in Gurgaon are mentioned below along with their respective responsibilities and annual income:

          Sl No.
          Salaries (per annum)
          1.CSI Manager
          Continual Service Improvement Manager has the responsibility to manage the betterment of IT Services as well as IT Service Management processes.

          2.Process Architect
          Process Architects coordinate the alterations to processes and ensure cooperation of processes in a smooth manner, thus performing the role of maintenance of Process Architecture
          INR 7,46,000
          3.Process Owner
          The Process Owner performs the role of designing, sponsoring and continuously improving processes and their related metrics.

          ITIL® Exam:

          The Plan-Do-Check-Act or PDCA Cycle can be utilized while preparing for ITIL® V4 Certification exam:

          Read through the ITIL lifecycle once and then work on your study plan. You should include practice tests with questions for ITIL Foundation exam in your study plan.
          Do: The next step requires you to start working on the plan you created.
          Check: After you have implemented what you planned, you need to check your scores and see if you can improve in any areas.
          Act: After you have recognized the areas with a scope of improvement, you need to work on improving your scores by continuously revising, reviewing and taking tests.

          Prometric is a leading provider of test delivery and test development solutions. It’s technology-based assessment and testing solutions allow development of global testing programs as well as accurate measurement of data and result of those programs by their clients. It offers flexible testing over the internet through a well-developed network for more than 10,000 centers in over 160 countries.

          The ETS subsidiary is known for delivering, developing and administering over 10 million tests per year for nearly 400 clients. The clients come from different fields such as government, academic, professional, finance, corporate, healthcare and IT (Information Technology)

          Registration for your ITIL® V4 Foundation exam can be done online on Prometric. Go to and complete the following steps to complete your registration:

          Step 1:
          The home page of the Prometric website has slider with an option for “SCHEDULE MY TEST” . Click on the option.

          Step 2: Next, you need to select your exam sponsor. You have to choose PeopleCert as your sponsor for  ITIL® V4 Foundation exam.

          Step 3: You will be taken to PeopleCert’s product page once you choose it. There, all the exams conducted by PeopleCert can be found

          Step 4: Look for and click on the “SCHEDULE MY TEST” option on that page.

          Step 5: The next step involves country selection, you should choose India for scheduling your exam appointment in Gurgaon. After the country selection is done, click “Next”.

          Step 6: In the next page you will have to read through the information on requirements for registration and items that have to brought to the test center. Click “Next” once you are done reading through the information.

          Step 7: After the above step, you will have to agree to the Privacy Policy condition on the next page. Click “Next” once you are done.

          Step 8: In the next step, you need to provide confirmation on whether you are pre-approved for the test accommodation or not.

          Step 9: With this step, you will be required to enter your Eligibility ID as well as the initial 4 characters of your Last Name

          Step 10: If there is a match on the information you have provided, you will be taken to a page where you have to choose your preferred data and time for the exam from the available options.

          Step 11: The final step is verification and completion of your appointment after the test center is chosen and other information is provided.

          Pearson VUE is the preferred choice of over 450 credential owners across the globe. It is a part of Pearson, the largest learning company in the world with over 35,000 employees in total. Pearson VUE helps credential owners in development, management, delivery and growth of their testing programs. Leading provider of computer-based testing, Pearson VUE handles and invigilates exams with high stakes that need highest security of testing conditions.

          Appointment for your ITIL® V4 Foundation exam can be scheduled via Pearson VUE. The steps for scheduling the appointment are as follows:

          • Step 1: Visit
          • Step 2: Next, you need to choose the “Schedule an exam” option available under “For Test Takers” option  
          • Step 3: You will be redirected to a page that requires you to select the sponsor for your ITIL® exam. Your exam sponsor is ‘PeopleCert’.
          • Step 4: The next page will have options for signing in or creating an account for scheduling, rescheduling or cancelling your ITIL® exam.
          • Step 5: Once you are able to successfully sign in, you will be able to schedule the ITIL exam through the website.

          You will be able to find the test center in Gurgaon from the website itself. Follow the steps given below:

          Step 1:
          Select “For Test Takers” option and then select the “Schedule an exam” option from the corresponding menu.
          Step 2: In the next step, you need to provide your test sponsor’s name, which will be ‘PeopleCert’
          Step 3: You will be taken to the page of PeopleCert, where you can find the “Find a test center” option.
          Step 4: The next page allows you to search for test centers according to your location. Search for a test center in Gurgaon.
          Step 5: You will end up with a result for your search mentioning the test centers located in Gurgaon.

          The details of Pearson VUE Test Center in Gurgaon are given below:

          Pearson Professional Centers-Gurugram HAR

          Second floor, Unit No. 214, Times Tower
          M G Road, Gurgaon
          Haryana 122002
          +91 124 4058536

          Below are the Prometric Testing Centers in Gurgaon:

          1. NIIT Ltd – Gurgaon
            SCO 26
            Sector-14 old delhi road
            Ground Floor
            Gurgaon, Haryana 122001
            Phone 9891185486

          2. Mercury Solutions Limited
            464, Phase 5,
            Udyog Vihar
            Gurgaon, Haryana 122016
            Phone 91 124 4985555

          The cost to get ITIL® certified includes the examination fee as well. The ITIL Exam level determines the fee as described in the chart given below:

          Sl No.

          ITIL® Exam Cost (V3 & V4)

          Price for India


          ITIL®V3  Foundation



          ITIL® V4 Foundation



          ITIL® Intermediate

          Service Lifecycle Modules

          Service Strategy


          Service Design


          Service Transition


          Service Operation


          Continual Service Improvement


          Service Capability Modules

          Operational Support and Analysis


          Planning, Protection, and Optimization


          Release, Control, and Validation


          Service Offerings and Agreements



          ITIL® Practitioner



          ITIL® Managing Across the Lifecycle


          ITIL® Certification cost:

          An approximate cost for an Instructor led ITIL® V4 Certification training in Gurgaon is INR 19,999. With the instructor led training, you can usually avail 90 days online training access.

          The cost of ITIL® V4 Certification includes certain alternative or additional components like the cost practice tests and study guide of ITIL. The cost of the paperback edition of the study guide is $30, although the digital edition costs a bit less. As far as the practice tests are concerned, full-length online test can be taken for free. However, if you want even more in-depth preparation, you can go for the professional practice tests offered by certain examination websites, which cost around $25 - $30.

          ITIL® Training:

          Certain prerequisites have to be taken into consideration when searching for the best training institutes in Gurgaon offering ITIL® V4 Certification Training:

          • The training institute must be accredited by Axelos through Peoplecert.
          • The accreditation and experience of the trainers and consultants also needs to be checked
          • Make sure you get Pre-Courseware exclusively that will allow you to come up with more queries
          • Make sure the Training Institute’s passing rate is high
          • Look into the way the training is provided. It should not be all about slides, but more about case studies, role plays and consulting exposure.
          • Make sure your money’s value is provided

          The following professionals can undergo training for ITIL® V4 Certification:

          • IT Professionals (Technical, Network, Application, System, Voice)
          • Business Leaders
          • Team leaders
          • Managers, Executives and SMEs
          • IT audit managers
          • Business & IT Supervisory staff
          • Service Designers
          • IT Architects
          • IT Consultants
          • IT Planners
          • IT Security Managers

          When looking for a trainer in Gurgaon for ITIL® V4 Certification, you need to give a consideration to the following factors:

          • The trainers should be Senior Consultants themselves and should be ITIL Master Certified.
          • The trainers should have adequate experience in the field.
          • They should be able to provide training with the correct attitude toward the candidate
          • The trainers should provide satisfactory training facilities to allow better learning
          • The best trainers usually adopt helpful training techniques to help prepare for Certification Exams
          • Last but not the least, looking into the trainer’s ITIL® V4 Certification training fee structure before deciding anything.

          For availing classroom training in Gurgaon for ITIL® V4 Certification, you will have pay roughly INR 19,999. The classroom based training is provided over the course of 2-3 days.

          You learn more about the service management process while undergoing ITIL® V4 Certification training in Gurgaon. The role of the ITIL framework is to make sure the service is delivered consistently and predictably across different processes, units and organizations. Undergoing the training has multiple benefits including:

          Increased work efficiency:
          ITIL® V4 Certification training helps you perceive the ITIL framework better, thus allowing you to manage your work better. You gain a better understanding of the processes and activities that are involved in ITIL and their respective application and requirements. This will increase your efficiency while working and make you more productive.

          Better income: The job prospects after completion of ITIL® V4 Certification are much better. In the field of ITSM, candidates with the certification have an upper hand over the ones who don’t. A professional in Gurgaon with ITIL® V4 Certification gets a 15% increase in his/her yearly salary. The total work experience does matter in determining the salary but any individual can expect a salary hike after being ITIL® certified.

          Increased recognition: When you manage your organization’s services, you will experience increased recognition for your work. Your skills and expertise will be appreciated by your colleagues as well as the senior management.

          Terminology understanding: There are certain terminologies that are frequently used, depending on the concerned industry and country. You will be able to learn about these terms during your certificate training.

          Holistic perspective: You gain an improved perspective about the role of an IT infrastructure in businesses and the service it provides. A better perspective of things allows you to add value to your work in the organization.

          Meet your instructors

          Become an Instructor

          Sam Elgawady


          A consultant and practitioner of ITSM, Project Management, Process Improvement, ITIL Capabilities and Lifecycle Trainer, and IT Business Analyst; Sam has over 15 years of experience in the IT industry.

          Having started his career as a computer technician, then a system administrator, he subsequently went on to play the roles of Business Analyst, IT Manager, IT Consultant, Project Manager, and Training Manager. He has implemented solutions, improved IT Processes, managed projects and delivered training initiatives, and workshops on various best practices including Project Management, ERP & CRM, Business Analysis, ITIL V2 and V3 Track, COBIT, ISO20K to a number of leading private and public sector organisations in Australia, Malaysia, Hong Kong, Egypt, Qatar, Oman, Nigeria, Kuwait, Jordan, KSA and UAE. His mentoring and counselling capabilities are beyond par and he brings in his vast experience while tutoring professionals who wish to become experts in their fields.

          View Profile

          Prayas Kad

          Lead Management Trainer & Consultant

          Prayas has over 15 years of IT experience spanning across Project & Test Management, Stakeholder Management, Software Validation & Verification, Data Migrations & Integration, Learning & Development Projects, Data warehousing, Business Intelligence and Software Developments, Reporting and Analytics. Assignments. 
          His expertise is primarily in domains like Insurance, Finance, Banking, Telecom Billing, Aircraft Software Maintenance MRO, CRM, UK E-Governance Projects, Publishing Media, and Retails.
          He brings in his vast experience and expertise into his training workshops, and mentors participants in areas of Test management and Integration.

          View Profile

          Milind Gawaskar

          Business Analyst

          Milind is an IT Service Management (ITSM / ITIL) and Business Process Consultant with more than 11 years of versatile IT industry experience and balanced exposure across crucial IT areas including IT Strategy, IT Pre-Sales, IT Service Delivery, IT Risk & Assurance, IT Service Management & Performance Improvement, IT Governance, Business Process Management, Organizational Change Management, Application Development & Support and Infrastructure Support.

          His vast area of expertise helps him mentor and train professionals on a variety of subjects and fields. His qualifications include certifications from Lean Digital, ITIL and COBIT.

          View Profile

          Ian Hirst

          Project Manager

          Ian Hirst is a Certified Project Management Professional (PMBOK) and a highly experienced Project Management and Information Technology specialist who has been involved in the IT industry for over 30 years.

          Ian is a Project and Program Management trainer, instructor and counsellor providing project health check, project recovery and program planning support to a variety of business and IT projects and programs in many organizations. 

          He has been a lecturer at the Australian National University and the University of NSW. 
          Ian’s expertise lies in : 
          • Project & Programme Management
          • Transition Management
          • Stakeholder Management
          • Change Management
          • IT Governance
          • Software Development
          • IT Infrastructure
          • Testing & Test Management
          • Business & Systems Analysis
          • Business Process Re-engineering
          • Requirements Management
          • Risk Management
          …among other disciplines.

          View Profile

          reviews on our popular courses

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          It was a good training. Thank you, KnowledgeHut!

          Abhishek Swain

          Senior Product Specialist
          Attended ITIL® V4 Foundation Certification workshop in December 2019
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          It was a good workshop conducted by KnowledgeHut. All the materials and resources were adequate. The support via chat was also very good. Overall, a useful experience.

          Pradipto Chakrabarty

          Business delivery leader
          Attended ITIL® V4 Foundation Certification workshop in December 2019
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          Recently, I had completed my ITIL training from KnowledgeHut. It was a very good experience with well-experienced instructors.

          Gopala T Rao

          Manager IT
          Attended ITIL® V4 Foundation Certification workshop in December 2019
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          I had attended the 2-day ITIL Foundation training. The trainer was very knowledgeable and gave real examples to explain all the concepts.

          Sanchita Biswas

          Project Manager
          Attended ITIL® V4 Foundation Certification workshop in October 2019
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          The training was really good. It was very helpful in understanding the IT organisation process and related problems.

          Manoj Lawand

          Application Support Analyst
          Attended ITIL® V4 Foundation Certification workshop in October 2019
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          A collaborative and informative session. I liked how the trainer explained the things with live examples.

          Abdul Aziz Nadaf

          Sr. Quality Assurance Engineer
          Attended ITIL® V4 Foundation Certification workshop in August 2019
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          It was an excellent workshop that I had ever attended and the instructor was very knowledgeable. The course delivery included many current market examples.

          Mohammed Sadhik

          KSA IT Lead
          Attended ITIL® V4 Foundation Certification workshop in August 2019
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          The teaching faculty had good knowledge and explained with examples which were really helpful to understand the topics. Overall, a good experience!

          Raj Kumar A

          Procurement Lead
          Attended ITIL® V4 Foundation Certification workshop in August 2019



          Any registration cancelled within 48 hours of the initial registration will be refunded in FULL (please note that all cancellations will incur a 5% deduction in the refunded amount due to transactional costs applicable while refunding). Refunds will be processed within 30 days of receipt of written request for refund. Kindly go through our Refund Policy for more details:

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          ITIL® V4 Foundation Certification Course in Gurgaon

          ITIL certification in Gurgaon The ITIL certificate is among the highest paying professional certifications in the information technology sector currently, so it makes sense to pursue the ITIL certification in Gurgaon to better your employment prospects. If you are planning to pursue ITIL training in Gurgaon then you need not look further, because KnowledgeHut brings you a full-fledged course that will help you aim for a first time pass of the ITIL Foundation exam and gain the coveted ITIL Foundation certification in Gurgaon. Our intensive 16-hour course will give you a complete low-down on the objectives covered in the exam and also give you the practical training needed to pass the exam. Your training will be conducted by ITIL certified instructors and your courseware has been approved by APMG and PEOPLECERT. We have been providing world class ITIL trainings for several years now and when you train with us you train with the best. Join now and get ITIL Foundation certified! The ITIL Certifications There are 3 basic levels of ITIL certifications: The Foundation, Intermediate and the Expert. A further breakdown of the respective certifications is given below: 1. ITIL? Foundation 2. ITIL? Intermediate a. ITIL? Lifecycle ( 5 modules) Service Design, Service Strategy, Service Operation, Service Transition and continual Service Improvement b. ITIL? Capability (4 modules) Planning Protection and Optimization, Service offerings and Agreement, Release Control and Validation, Operational Support and Analysis 3. ITIL? Expert Managing Across Lifecycle (MALC) KnowledgeHut training institute brings you the ITIL training workshop program designed to help you master ITIL concepts and gain the certifications. ITIL Foundation training in Gurgaon When you enrol for the course of Information Technology Infrastructure Library certification in Gurgaon at KnowledgeHut, you are getting much more than just training for the exam. You are getting practical guidance on the application of ITIL practices in the job front. Our thorough courseware and hand held coaching class will make you an expert on ITIL practices and you will be able to apply them to enhance the quality of IT service management in your organization. Also remember that we are an ATO of APMG and PEOPLECERT for ITIL Trainings and so your courseware, trainings and all other aspects of the workshop have been approved by APMG and PEOPLECERT. The ITIL exam fee is also included in the ITIL certification cost in Gurgaon. Join the ITIL course in Gurgaon today and gain all the benefits from KnowledgeHut. Training in Gurgaon Gurgaon has grown to be a leading financial and industrial city of India. Located in the National Capital Region near New Delhi, it is in the state of Haryana. Gurgaon is a hub for more than 250 Fortune 500 companies. Given its rising popularity across industries, Gurgaon is an ideal choice for aspiring professionals to seek job opportunities in this region.