The ITIL® 4 Foundation Certificate is an introduction to ITIL® 4 framework. It allows the candidates to understand the IT Service Management by using the end-to-end operating model. It deals with the creation, delivery, and continual improvement of IT services and products. Professionals who are ITIL® 4 certified know who ITIL® can be used to enhance the IT Service Management.
ITIL® 4 is the next evolution of the ITIL® framework. It consists of a stream of four modules named ITIL® Managing Professional (ITIL® MP). These four modules are:
ITIL® Managing Professional (MP) is designed for apprentices who engage with technology and digital teams throughout the organization.
They are not just confined to the IT departments. This course attempts to give experience and expertise to run successful teams, IT projects, and workflows.
Modules cover ‘ITIL® Specialists’ in -
ITIL® Managing Professional
ITIL® Strategic Leader
Digital & IT
ITIL® V4 Foundation
The objective of this course is to develop the apprentice on how to utilize technology to address and deliver business procedure. It also emphasizes the role of IT in this process.
ITIL V4 Syllabus includes -
ITIL® Certification Level
ITIL® V3/V4 Foundation Certification
ITIL® Intermediate Service Lifecycle stream:
Service Strategy (SS)
Service Design (SD)
Service Transition (ST)
Service Operation (SO)
Continual Service Improvement (CSI)
3 credits each
ITIL® Intermediate Service Capability stream
· Planning, Protection, and Optimization (PPO)
· Service Offerings and Agreements (SOA)
· Release, Control, and Validation (RCV)
· Operational Support and Analysis (OSA)
4 credits each
ITIL® Managing Across the Lifecycle (MALC)
ITIL® Certification Level
Number of Credits Required
Composition of Credits
2 credits from ITIL® Foundation
ITIL® Managing Across the Lifecycle (MALC)
2 credits from ITIL® Foundation and a minimum of 15 credits from ITIL® Intermediate or complementary qualifications
2 credits from ITIL® Foundation, minimum of 15 credits from either ITIL® Intermediate or complementary qualifications, and 5 credits from ITIL® MALC
ITIL® v3 Foundation certified
Once you have obtained the ITIL® v3 Foundation certification, you can straight away take the ITIL® 4 Foundation to transition into the new scheme. A new single exam will be required to cover the new material in the ITIL® 4 Foundation.
ITIL® Intermediate/Practitioner level
If you have started collecting credits from Intermediate or Practitioner levels, it is better to continue with the v3. This will help you prepare for the east transition while gaining the designation of the ITIL® Managing Professional.
ITIL® v3 expert
If you are on this level, get the ITIL® Managing Professional designation by taking the ITIL® Managing Professional Transition module as soon as it is released.
After achieving the destination, you will only need to pursue the ITIL® Leader Digital and Strategy module instead of completing the ITIL® Strategic Leader stream. Completing both the streams will make you eligible to move towards the ITIL® Master.
ITIL® Service Capability modules:
The most significant purpose for developing an advanced version of the ITIL® V3 was because of its specific shortcomings. These are -
1. An unsatisfactory involvement with the ITSM Community
2. Incompetent to perceive the current trends in software developments and IT services.
The latest version addressed the bad relationship issues by giving them heads-up as it will publish the updates in the community, thus avoiding any hindrance in the free flow of data. Moreover, to give the students a complete overview from the beginning, the whole foundation course under the ITIL® V4 has been revised. It is updated based on the requirements of modern business. What makes these revisions so accurate is the fact that they are based on the feedback of millions of ITIL® practitioners and are completely practical.
Evolution of ITIL® V4 -
ITIL® 4 best practices and how to implement them to streamline processes for continuous improvement
Fundamentals of Service Management, Service Lifecycle and other IT-enabled services.
Applying practices learnt to improve business decisions and optimize customer expectations
An in-depth preparation for ITIL® 4 Foundation certification
There are no specific prerequisites for this course, and Axelos has not defined any specific eligibility criteria for the ITIL® 4 Foundation exam. However, the ITIL® 4 Foundation certification is in itself a prerequisite for the higher levels of ITIL® qualifications.
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The KnowledgeHut exam plan has been meticulously planned and created by resourcing ITIL® 4 questionnaires and exam blueprints. These will give you maximum learning benefit for clearing the exam at the very first attempt.
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Apply ITIL skills to enhance the profit margins, productivity, efficiency, agility and customer satisfaction of the industry you work in.
1.1 Recall the definition of:
1.2 Describe the key concepts of creating value with services (2.1,2.1.1, 2.2 and all subsections of 2.5):
1.3 Describe the key concepts of service relationships: (2.3.2, 2.4, 2.4.1 ):
2.1 Describe the nature, use and interaction of the guiding principles (4.3, 4.3.8)2.2 Explain the use of the guiding principles (4.3):
3.1 Describe the four dimensions of service management (3):
4.1 Describe the ITIL service value system (4.1)
5.1 Describe the interconnected nature of the service value chain and how this supports value streams (4.5)5.2 Describe the purpose of each value chain activity:
6.1 Recall the purpose of the following ITIL practices:
6.2 Recall definitions of the following ITIL terms:
7.1 Explain the following ITIL practices in detail, excluding how they fit within the service value chain:
Incident Managers in Gurgaon having ITIL® certification get paid INR 5,94,205 per year. The maximum pay for the job is INR 11,88,424 and minimum pay is INR 2,94,408.
The range of the annual salary of an ITIL® V3 certified Problem Manager is between INR 5,62,161 - INR 22,70,447.
In Gurgaon, Change Managers having ITIL® certification earn INR 6,39,398 per year on an average. The highest annual income for Change Managers in Gurgaon is INR 12,08,458 and lowest annual income is INR 3,10,600.
The annual pay for a Gurgaon based Business Relationship Manager with ITIL® certification is INR 5,71,315. A Business Relationship Manager yearly pay ranges between INR 291,231 - INR 15,00,000.
The average annual income of Project Managers in Gurgaon with ITIL® V3 certification is 13,52,733. The annual salary of Project Manager can range between INR 4,81,653 to INR 18,65,943.
Service Managers in Gurgaon who are ITIL® certified get an annual income of INR 13,86,726 on an average. The annual salary ranges between INR 4,54,000 to INR 20,00,000.
Different roles of ITIL® V3 Service Strategy in Gurgaon are mentioned below with their respective responsibilities and annual income:
|Sl No.||ITIL Roles||Responsibilities||Salary in Gurgaon (per annum)|
|1.||Business Relationship Manager||Business Relationship Managers help maintain good customer relationships by recognizing their needs and making sure those needs are taken care with proper service catalogue from the service provider.||INR 500,741|
|2.||Demand Manager||A Demand Manager predicts the service demand for the customers and makes sure they are impactfully realized.||INR 5,89,661|
|3.||Financial Manager||The Financial Manager’s responsibility revolves around management of budgeting and accounting as well as charging requirements of the IT Service Provider.||INR 1,040,589|
|4.||IT Steering Group (ISG)||The IT Steering Group consists of senior management from IT and business. They make sure that the strategies for business as well as IT are in alignment by reviewing the strategies.|
|5.||Service Portfolio Manager||Working in cooperating with the ISG, the Service Portfolio Manager has the responsibility of developing what the IT service provider is capable of offering and deciding the strategies that need to be employed for the customers.||INR 3,30424|
Different roles of ITIL® V3 Service Design in Gurgaon are mentioned below:
|Sl No.||Roles||Responsibilities||Salaries (per annum)|
|1.||Applications Analyst||The Application Analyst has the responsibility of managing the entire application lifecycle.||INR 8,40,000|
|2.||Availability Manager||An Availability Manager is responsible for all aspects related to IT service availability, including its analysis, definition, improvement, measurement and planning.|
|3.||Capacity Manager||The role of a Capacity Manager is to make sure the delivery of infrastructure and service is cost efficient and on time, with all the previously agreed targets for capacity and performance being met.|
|4.||Compliance Manager||A Compliance Manager has to make sure that the necessary standards and guidelines are being complied with and accounting as well as other practices are being consistently employed.||INR 3,27,900|
|5.||Enterprise Architect||EA or Enterprise Architecture is an important component of businesses and it is maintained by Enterprise Architects.||INR 12,81,855|
|6.||Information Security Manager||Information Security Managers have to ensure availability, integrity and confidentiality of the information, data, assets and IT services of organizations.||INR 1,673,603|
|7.||IT Service Continuity Manager||An IT Service Continuity Manager performs the role of management of risks that could have a serious impact on the services.|
|8.||Risk Manager||The Risk Manager performs the role of assessing, identifying and controlling risks by analysing business assets and their value.||INR 1,965,270|
|9.||Service Catalogue Manager||Service Catalogue Managers perform the task of ensuring information accuracy of the Service Catalogue and keeping it updated.|
|10.||Service Design Manager||The Service Design Managers come up with new and better services by producing quality designs that are resilient and secure.|
|11.||Service Level Manager||A Service Level Manager makes sure that the service level targets have the appropriate Underpinning Contracts, Operational Level Agreements and Service Management Processes.||INR 4,50,000|
|12.||Service Owner||The Service Owner serves as Service Level Manager’s counterpart during negotiation of Operational Level Agreements.|
|13.||Supplier Manager||Supplier Managers make sure that the business needs are supported by the supplier contract and the commitments of the contract are being met.|
|14.||Technical Analyst||A Technical Analyst has to provide the necessary technical support to manage the IT infrastructure.||INR 2,06,772|
Different boards and roles of ITIL® V3 Service Transition in Gurgaon are mentioned below:
|Sl No.||Roles||Responsibilities||Salaries (per annum)|
|1.||Application Developer||Application Developers perform the task of maintenance and development of customized applications. They provide the required IT service functionalities by customizing products from software vendors.||INR 4,10,243|
|2.||Change Advisory Boards (CAB)||The group of people forming the CAB provide advice to the Change Manager regarding change assessment, scheduling and prioritization.|
|3.||Change Manager||Change Managers play the role of making changes that benefit the IT services while causing the least possible disruption.||INR 8,62,775|
|4.||Configuration Manager||A Configuration Manager manages information on Configuration Items’, which are necessary for IT service deliverance.||INR 10,75,000|
|5.||Emergency Change Advisory Board (ECAB)||The ECAB is a subdivision of CAB and takes a call on high impact Emergency Change.|
|6.||Knowledge Manager||A Knowledge Manager plays a role in improving efficiency by making sure the information and knowledge is gathered, analysed, stored and shared.||INR 6,89,773|
|7.||Project Manager||The main objective of Project Managers is to deploy major releases within the stipulated cost, quality and time. They coordinate and plan resources to achieve their objective.||INR 4,74,6684|
|8.||Release Manager||A Release Manager makes sure the live environment remains integral and the right components get released.||10,33,687|
|9.||Test Manager||Test Managers make sure the services and releases that are deployed meet the expectation of customers. They also verify whether the IT Operations support new services or not.||INR 1,723,228|
Different boards and roles of ITIL® V3 Service Operation in Gurgaon are mentioned below:
|Sl No.||Roles||Responsibilities||Salaries (per annum)|
|1.||1st Level Support||The 1st Level Support has the role of registration and classification of incidents received and providing immediate response for quick restoration of failed services.|
|2.||2nd Level Support||It is the responsibility of the 2nd Level Support to take control of incidents that the 1st Level Support cannot solve.|
|3.||3rd Level Support||Upon request from the 2nd Level Support, the 3rd Level Support works to solve the Incidents.|
|4.||Access Manager||Non-authorized access is prevented and authorized access is granted by by the Access Manager|
|5.||Facilities Manager||The Facilities Manager is responsible for management of physical environment of IT infrastructure’s location. Examples include building access management, environmental monitoring and power and cooling.||INR 5,19,231|
|6.||Incident Manager||An Incident Manager reports the Incident Management process for it to be effectively implemented.||INR 6,97,431|
|7.||IT Operations Manager||The IT Operations Manager is responsible for the regular operational activities, ensuring reliability and timeliness in the way they are carried out.||INR 10,74,505|
|8.||IT Operator||Some operational activities performed by the IT Operator on a daily basis include taking backup, making sure the routine tasks are performed and taking care of standard equipment installation in data center.||INR 181,575|
|9.||Major Incident Team||With the Incident Manager as the leader, technical experts and IT managers form the Major Incident Team, whose responsibility is to resolve Major Incidents.|
|10.||Problem Manager||The Problem Manager manages all problems throughout their lifecycle, minimizing the effect of Incidents that can’t be prevented and preventing other Incidents.|
|11.||Service Request Fulfilment Group||Some specific kinds of Service Requests are fulfilled by the Service Request Fulfilment Group.|
Different roles of ITIL® V3 Continual Service Improvement in Gurgaon are mentioned below along with their respective responsibilities and annual income:
|Sl No.||Roles||Responsibilities||Salaries (per annum)|
|1.||CSI Manager||Continual Service Improvement Manager has the responsibility to manage the betterment of IT Services as well as IT Service Management processes.|
|2.||Process Architect||Process Architects coordinate the alterations to processes and ensure cooperation of processes in a smooth manner, thus performing the role of maintenance of Process Architecture||INR 7,46,000|
|3.||Process Owner||The Process Owner performs the role of designing, sponsoring and continuously improving processes and their related metrics.|
The Plan-Do-Check-Act or PDCA Cycle can be utilized while preparing for ITIL® V4 Certification exam:
Plan: Read through the ITIL lifecycle once and then work on your study plan. You should include practice tests with questions for ITIL Foundation exam in your study plan.
Do: The next step requires you to start working on the plan you created.
Check: After you have implemented what you planned, you need to check your scores and see if you can improve in any areas.
Act: After you have recognized the areas with a scope of improvement, you need to work on improving your scores by continuously revising, reviewing and taking tests.
Prometric is a leading provider of test delivery and test development solutions. It’s technology-based assessment and testing solutions allow development of global testing programs as well as accurate measurement of data and result of those programs by their clients. It offers flexible testing over the internet through a well-developed network for more than 10,000 centers in over 160 countries.
The ETS subsidiary is known for delivering, developing and administering over 10 million tests per year for nearly 400 clients. The clients come from different fields such as government, academic, professional, finance, corporate, healthcare and IT (Information Technology)
Registration for your ITIL® V4 Foundation exam can be done online on Prometric. Go to www.prometric.com and complete the following steps to complete your registration:
Step 1: The home page of the Prometric website has slider with an option for “SCHEDULE MY TEST” . Click on the option.
Step 2: Next, you need to select your exam sponsor. You have to choose PeopleCert as your sponsor for ITIL® V4 Foundation exam.
Step 3: You will be taken to PeopleCert’s product page once you choose it. There, all the exams conducted by PeopleCert can be found
Step 4: Look for and click on the “SCHEDULE MY TEST” option on that page.
Step 5: The next step involves country selection, you should choose India for scheduling your exam appointment in Gurgaon. After the country selection is done, click “Next”.
Step 6: In the next page you will have to read through the information on requirements for registration and items that have to brought to the test center. Click “Next” once you are done reading through the information.
Step 8: In the next step, you need to provide confirmation on whether you are pre-approved for the test accommodation or not.
Step 9: With this step, you will be required to enter your Eligibility ID as well as the initial 4 characters of your Last Name
Step 10: If there is a match on the information you have provided, you will be taken to a page where you have to choose your preferred data and time for the exam from the available options.
Step 11: The final step is verification and completion of your appointment after the test center is chosen and other information is provided.
Pearson VUE is the preferred choice of over 450 credential owners across the globe. It is a part of Pearson, the largest learning company in the world with over 35,000 employees in total. Pearson VUE helps credential owners in development, management, delivery and growth of their testing programs. Leading provider of computer-based testing, Pearson VUE handles and invigilates exams with high stakes that need highest security of testing conditions.
Appointment for your ITIL® V4 Foundation exam can be scheduled via Pearson VUE. The steps for scheduling the appointment are as follows:
You will be able to find the test center in Gurgaon from the pearsonvue.com website itself. Follow the steps given below:
Step 1: Select “For Test Takers” option and then select the “Schedule an exam” option from the corresponding menu.
Step 2: In the next step, you need to provide your test sponsor’s name, which will be ‘PeopleCert’
Step 3: You will be taken to the page of PeopleCert, where you can find the “Find a test center” option.
Step 4: The next page allows you to search for test centers according to your location. Search for a test center in Gurgaon.
Step 5: You will end up with a result for your search mentioning the test centers located in Gurgaon.
The details of Pearson VUE Test Center in Gurgaon are given below:
Pearson Professional Centers-Gurugram HAR
Second floor, Unit No. 214, Times Tower
M G Road, Gurgaon
+91 124 4058536
Below are the Prometric Testing Centers in Gurgaon:
The cost to get ITIL® certified includes the examination fee as well. The ITIL Exam level determines the fee as described in the chart given below:
ITIL® Exam Cost (V3 & V4)
Price for India
ITIL® V4 Foundation
Service Lifecycle Modules
Continual Service Improvement
Service Capability Modules
Operational Support and Analysis
Planning, Protection, and Optimization
Release, Control, and Validation
Service Offerings and Agreements
ITIL® Managing Across the Lifecycle
An approximate cost for an Instructor led ITIL® V4 Certification training in Gurgaon is INR 19,999. With the instructor led training, you can usually avail 90 days online training access.
The cost of ITIL® V4 Certification includes certain alternative or additional components like the cost practice tests and study guide of ITIL. The cost of the paperback edition of the study guide is $30, although the digital edition costs a bit less. As far as the practice tests are concerned, full-length online test can be taken for free. However, if you want even more in-depth preparation, you can go for the professional practice tests offered by certain examination websites, which cost around $25 - $30.
Certain prerequisites have to be taken into consideration when searching for the best training institutes in Gurgaon offering ITIL® V4 Certification Training:
The following professionals can undergo training for ITIL® V4 Certification:
When looking for a trainer in Gurgaon for ITIL® V4 Certification, you need to give a consideration to the following factors:
For availing classroom training in Gurgaon for ITIL® V4 Certification, you will have pay roughly INR 19,999. The classroom based training is provided over the course of 2-3 days.
You learn more about the service management process while undergoing ITIL® V4 Certification training in Gurgaon. The role of the ITIL framework is to make sure the service is delivered consistently and predictably across different processes, units and organizations. Undergoing the training has multiple benefits including:
Increased work efficiency: ITIL® V4 Certification training helps you perceive the ITIL framework better, thus allowing you to manage your work better. You gain a better understanding of the processes and activities that are involved in ITIL and their respective application and requirements. This will increase your efficiency while working and make you more productive.
Better income: The job prospects after completion of ITIL® V4 Certification are much better. In the field of ITSM, candidates with the certification have an upper hand over the ones who don’t. A professional in Gurgaon with ITIL® V4 Certification gets a 15% increase in his/her yearly salary. The total work experience does matter in determining the salary but any individual can expect a salary hike after being ITIL® certified.
Increased recognition: When you manage your organization’s services, you will experience increased recognition for your work. Your skills and expertise will be appreciated by your colleagues as well as the senior management.
Terminology understanding: There are certain terminologies that are frequently used, depending on the concerned industry and country. You will be able to learn about these terms during your certificate training.
Holistic perspective: You gain an improved perspective about the role of an IT infrastructure in businesses and the service it provides. A better perspective of things allows you to add value to your work in the organization.
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ITIL certification in Gurgaon The ITIL certificate is among the highest paying professional certifications in the information technology sector currently, so it makes sense to pursue the ITIL certification in Gurgaon to better your employment prospects. If you are planning to pursue ITIL training in Gurgaon then you need not look further, because KnowledgeHut brings you a full-fledged course that will help you aim for a first time pass of the ITIL Foundation exam and gain the coveted ITIL Foundation certification in Gurgaon. Our intensive 16-hour course will give you a complete low-down on the objectives covered in the exam and also give you the practical training needed to pass the exam. Your training will be conducted by ITIL certified instructors and your courseware has been approved by APMG and PEOPLECERT. We have been providing world class ITIL trainings for several years now and when you train with us you train with the best. Join now and get ITIL Foundation certified! The ITIL Certifications There are 3 basic levels of ITIL certifications: The Foundation, Intermediate and the Expert. A further breakdown of the respective certifications is given below: 1. ITIL? Foundation 2. ITIL? Intermediate a. ITIL? Lifecycle ( 5 modules) Service Design, Service Strategy, Service Operation, Service Transition and continual Service Improvement b. ITIL? Capability (4 modules) Planning Protection and Optimization, Service offerings and Agreement, Release Control and Validation, Operational Support and Analysis 3. ITIL? Expert Managing Across Lifecycle (MALC) KnowledgeHut training institute brings you the ITIL training workshop program designed to help you master ITIL concepts and gain the certifications. ITIL Foundation training in Gurgaon When you enrol for the course of Information Technology Infrastructure Library certification in Gurgaon at KnowledgeHut, you are getting much more than just training for the exam. You are getting practical guidance on the application of ITIL practices in the job front. Our thorough courseware and hand held coaching class will make you an expert on ITIL practices and you will be able to apply them to enhance the quality of IT service management in your organization. Also remember that we are an ATO of APMG and PEOPLECERT for ITIL Trainings and so your courseware, trainings and all other aspects of the workshop have been approved by APMG and PEOPLECERT. The ITIL exam fee is also included in the ITIL certification cost in Gurgaon. Join the ITIL course in Gurgaon today and gain all the benefits from KnowledgeHut. Training in Gurgaon Gurgaon has grown to be a leading financial and industrial city of India. Located in the National Capital Region near New Delhi, it is in the state of Haryana. Gurgaon is a hub for more than 250 Fortune 500 companies. Given its rising popularity across industries, Gurgaon is an ideal choice for aspiring professionals to seek job opportunities in this region.