ITIL® 4 Foundation Certification Training in London Ontario, Canada

Leverage ITIL for the best delivery of tech-enabled products and services

KnowledgeHut's two-day ITIL® 4 Foundation Certification Training will equip you with an understanding of the ITIL 4 service management framework and how you can leverage ITIL for the creation, delivery and continual improvement of tech-enabled products and services.

  • 250,000 + Professionals trained
  • 150,000 + Professionals certified
  • 200 + Workshops every month

Level up your ITSM skills

In the ITIL® 4 Foundation Certification training, you’ll learn how ITIL can help establish a framework for your organization to successfully deliver IT services to your customers. Start with the core concepts and definitions of the ITIL 4 framework and learn about the ITIL 4 service value system. The course prepares you to take the ITIL 4 Foundation exam and get certified.

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Highlights

  • 16 Hours: Instructor-Led Sessions

  • 16 PDUs on Course Completion

  • 14 Hours: Videos, Flash Cards and More

  • 8 Assessments and 6 Recall Quizzes

  • Lifetime Access to Courseware

  • Exam Fee Included in Course Fee

Accredited by

Why ITIL® 4 Foundation?

The future is bright for service management, whether looked at through an IT lens or a business focus. Covid-19 has further put service management under the microscope and delivering business value rather than technology solutions is now the raison d’être for IT Service Management.

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Not sure how to get started? Our Learning Advisor is happy to help you.

Contact Learning Advisor

The Knowledgehut Advantage

The most effective project-based immersive learning experience

Immersive Learning

immersive-learning

Boost your tech profile with an immersive learning experience like never before.

  • On-demand videos
  • Guided hands-on exercises
  • Auto-graded assessments
  • Recall quizzes​
  • Assignments and projects

Learn by Doing

Learn-by-doing

Build real-world tech projects and acquire immediately applicable skills.

  • Learn to code. By actually coding
  • Work-like experiences, well-defined product requirements
  • Learn on the job, like developers in top tech companies

Cloud Labs

cloud-labs

We take care of the setup so you can focus on the learning.​

  • Access fully provisioned developer environment
  • Virtual machine exclusively spinned up in minutes
  • Write code right in your browser

Outcome-Driven Learning

outcome-driven-learning

Achieve skill-based outcomes from our immersive learning experience platform.​

  • Get advanced learner insights​​​​
  • Measure and track skills progress
  • Identify areas to improve in

The KnowledgeHut Edge

Solid Track Record

KnowledgeHut has empowered thousands of professionals with certifications in ITSM.

Experiential Workshops

Activities, team-based exercises, practical case studies: High energy workshops with hands-on learning.

Comprehensive Exam Support

Theoretical and practical learning backed by mock tests. We’re right by you for any certification assistance.

Mentorship by Industry Experts

One-to-one mentorship, real-world tips and time-tested techniques from accredited expert practitioners.

Continual Learning Support

Webinars, e-books, tutorials, articles, and interview questions - we're right by you in your learning journey!

Exclusive Post-Training Sessions

Six months of post-training mentor guidance to overcome challenges in your ITSM career.

Steps to get ITIL® Foundation certified

Strengthen your knowledge and practice of ITIL® processes and concepts with the latest ITIL® 4 certifications. Validate your expertise as an ITIL professional with the ITIL 4 Foundation certification and take advantage of networking opportunities with the best in the industry. Not sure where to start with your ITIL 4 Foundation certification? Just follow these simple steps.

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path to certification
Prerequisites

Prerequisites for the ITIL® 4 Foundation training program

There are no specific prerequisites for this training and the subsequent ITIL®4 Foundation certification exam.

Who should attend this course?

IT professionals

Business managers

Business process owners 

Project managers

ITSM managers

IT professionals in digital

IT professionals in product

IT professionals in development

IT professionals in service

Professionals transitioning to ITIL4

ITIL® 4 Foundation Certification Course Schedules

Can't find the batch you're looking for?

Request a Batch

What you will learn in the ITIL® 4 Foundation Training

1

ITIL® Guiding Principles

Understand the Guiding principles for an effective service management decision.

2

Service Management

Understand the Four Dimensions of Service Management and factors that influence it.

3

Governance

Learn about basic governance structuring and modeling.

4

Service Value Chain

Learn about service value chain activities and building it at various levels.

5

Governance activities

Develop an understanding of objectives of various management services and systems.

6

Processes and their activities

Get an understanding of activities of Problem Management, Incident Management, Change Enablement etc.

Skills you will gain in the ITIL® 4 Foundation Certification Course

Engage in organizational transformation

Co-create value

Ensure continued agility

Bring about continual service improvement

Manage problems, risks and incidences

Minimize service disruption

Quantify and demonstrate the value of service

Benchmark services and maximize ROI

Understand and manage customer expectations

Obtain value for money

Transform Your Workforce

Evolve IT skills with your business needs

Whether you’re looking to move from on-premise to the cloud or from monolith to microservices, modernizing your systems can be daunting. Are your teams armed with the digital dexterity they need to tackle whatever comes next?

  • Custom Training Solutions
  • Immersive Learning
  • Learn by doing approach
  • Immediately applicable skills


Skill Up Your Teams
500+ Clients

ITIL® 4 Foundation Certification Course Curriculum

Download Curriculum

Learning Objectives

Learn about ITIL4, its features, principles and benefits.


Topics

  • About ITIL4
  • Components of ITIL4 Framework
  • Benefits of ITIL

Learning Objectives

Explore key concepts on service, its management and value. Learn about stakeholders, products and service relationship.


Topics

  • Service and Service Management
  • Components of Service Value
  • Determine the Value of a Service or Product
  • Stakeholders and Value Creation
  • Products, Services and Service Offering
  • Service Relationship

Learning Objectives

Learn in detail about the guiding principles of ITIL.


Topics

  • Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate

Learning Objectives

Learn more about ITIL service value system, chain and streams.


Topics

  • Organization and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes
  • External factors: PESTEL

Learning Objectives

Learn more about ITIL service value system, chain and streams.


Topics

  • ITIL Service Value System
  • Service Value Chain
  • Service Value Streams

Learning Objectives

Learn more about different types of ITSM.


Topics

  • Information Security Management
  • Relationship Management
  • Supplier Management
  • Service Level Management
  • IT Asset Management
  • Service Configuration Management
  • Change Enablement
  • Release Management
  • Deployment Management
  • Monitoring and Event Management
  • Incident Management
  • Problem Management
  • Service Request Management
  • Service Desk
  • Continual Improvement

ITIL® 4 Foundation Training and Certification FAQs

ITIL® Foundation Training

Our ITIL® Foundation certification training has been designed to help you embark on a successful ITSM career by mastering the principles of the ITIL framework. By the end of the course you will gain the expertise to:

  • Build products and services and co-create value with stakeholders and customers
  • Apply the guiding principles of the ITIL framework to ensure business value
  • Master and apply the key concepts of DevOps, Agile and Lean to deliver organizational goals
  • Apply the four dimensions of Service Management to different areas of service

Our ITIL® Foundation Training aims to equip you with all the skills to be an effective ITSM practitioner. You will develop practical skills across the principles of ITSM:

  1. Engage in organizational transformation
  2. Co-create value
  3. Ensure continued agility
  4. Bring about continual service improvement 
  5. Manage problems, risks and incidences 
  6. Minimize service disruption
  7. Quantify and demonstrate the value of service
  8. Benchmark services and maximize ROI
  9. Understand and manage customer expectations
  10. Obtain value for money
  11. Device for knowledge
  12. Concentrate on content
  13. Explore holistically
  14. Commence where you are
  15. Study directly
  16. Develop iteratively
  17. Associate
  18. Be fair
  19. Keep it simple

The ITIL® Foundation certification helps you:

  • Get a better understanding of how to enhance IT services within an organization
  • Be more informed about IT service management
  • Adapt the ITIL® framework to your organizational structure
  • Enhance your earning potential
  • Aim for higher ITIL® certifications and elevate your ITSM career

This course is for anyone looking to develop service management skills:

  • IT professionals
  • Business managers 
  • Business process owners
  • Project managers
  • ITSM Managers and aspiring ITSM Managers
  • Professionals working in other areas of IT like digital, product, development and service.
  • ITIL certified professionals who want to transition to the new version ITIL®4
  • Students with an interest in IT Services Management will also benefit from our course. 

There are no prerequisites to take the ITIL® Foundation training and the subsequent ITIL4 Foundation exam.

Once you have gained ITIL®4 Foundation, you can consider the ITIL®4 Managing Professional Modules, a stream of 4 Modules that include: 

Yes, you will get free e-learning access to over 100 courses that will be available at KnowledgeHut for one year.

You will earn 16 PDUs by participating in the ITIL® Foundation Training program. These can be used for recertification from PMI® Inc.

For further information about PDUs, please reach us at support@knowledgehut.com.

ITIL® Foundation Certification

The ITIL® Foundation Certification is offered by AXELOS, a world-renowned body dedicated to managing, developing and growing the global best practice portfolio of ITIL.

You can self-study for the Foundation exam or take training in another format, such as distance learning. But if you choose to train from a provider, you must ensure that they are an AXELOS Accredited Training Organization.

There are two ways to get the ITIL® Foundation certifications:

  • Method 1

Join an ITIL training course with an Accredited Training Organization (ATO). KnowledgeHut is an ATO with PeopleCert® and a certified partner of AXELOS. You will receive comprehensive exam preparation support and your exam fee is covered in the course fee.  

Step 1: Register for KnowledgeHut’s ITIL® Foundation course and attend the 2-day training.
Step 2: Take the online ITIL® Foundation exam (you will receive the exam key from PeopleCert®). Get a minimum score of 65% in this 60-minute closed-book exam.
Step 3: Download the ITIL® Foundation certificate and become a leader in your ITSM team!  

  • Method 2 

Prepare for the exam on your own, buy and exam voucher and schedule the exam. You will obtain the certification only on adequately clearing the exam.

No, the ITIL®4 Foundation certification does not expire.

Yes, you will receive a course completion certificate on completing the course.

ITIL® Foundation exam

The exam is conducted through PeopleCert®. (KnowledgeHut is an ATO with PeopleCert®.)

The ITIL®4 Foundation certification exam is an online, closed-book exam. The format is:

  • Type: Multiple Choice Questions
  • Number of questions: 40
  • Duration: 60 minutes
  • Pass mark: 65%

The Foundation exam covers Continuous Service Improvement, Service Strategy, Service Design, Service Transition, and Service Operation.

After you complete your 2-day ITIL® Foundation course, you will receive an email from PeopleCert® with details you need to attempt the exam.

No, you will have a time limit of 60 minutes and will not be able to pause the test. If you accidentally close the window, then you’ll be able to reopen it immediately. In case your exam page freezes, you can refresh the web browser and you will be able to continue the exam from where you left it. Similarly, if your web browser has a problem, you can go to the start link available in your email and you should be taken back to the last question you were on.

If you fail, you can apply for a re-evaluation of the ITIL® Foundation exam at an additional cost. The re-evaluation fee is refundable if the outcome is decided in your favour. If it isn’t though, you’ll end up losing the appeal fee, and would need to buy a fresh exam voucher.

Yes. The PeopleCert® allows you to retake the ITIL® Foundation exam if you fail.

Yes. PeopleCert® allows you to retake the ITIL® Foundation exam as many times as you’d like. However, there is a cost associated for each attempt.

PeopleCert® announces the final results within 2 business days after your answers are officially submitted to them by the exam supervisor. Your profile at PeopleCert needs to be complete, without which your Official Results will not be released.

ITIL® Foundation Workshop Experience

The ITIL®4 Foundation workshop at KnowledgeHut is delivered through PRISM, our immersive learning experience platform, via two modes of delivery:

Blended learning:

  • Get the best of both worlds with live and interactive instructor-led training sessions along with the convenience and flexibility of self-paced learning.   
  • Listen, learn, ask questions, and get all your doubts clarified from your instructor, who is an experienced practitioner.   
  • You also get to collaborate and learn from the experience of your peers in real-world simulations and activities. 

On-Demand Self-Learning:

  • Learn conveniently at your own pace, whenever and wherever you choose and benefit from the limitless educational possibility that comes with lifetime access. The entire courseware and all the features of our immersive learning experience platform will remain at your fingertips whenever you wish to refresh concepts and clear your doubts.

All of KnowledgeHut’s ITIL® Foundation Certification training is delivered by experienced accredited experts who are:

  • Masters in ITIL and have immense experience in leading, applying, coaching, and teaching it 
  • Skilled in ITSM
  • Industry practitioners active in IT operations and the field of IT management.  

Our dedicated team of coaches deliver training on par with the standard of excellence as set out by AXELOS. Every candidate receives the same high-quality content irrespective of the trainer and the location. 

The conventional in-person ITIL® Foundation Training was earlier delivered as a 16-hour, 2-day training course. The online ITIL® Foundation Training is now 14-16 hours long.

The online course is divided into several classes of shorter hours, unlike the in-person class that has 2 classes, each 7 to 8 hours long. The instructor uses tools like a webcam for interacting with the participants and participants will also be able to virtually collaborate with one another.

Our workshops are structured in three parts – pre-workshop, workshop and post-workshop – to provide you with a completely immersive learning experience. This tried and tested workshop structure has worked well with thousands of ITSM professionals we’ve helped upskill over the years.

  • Pre-workshop: Take our diagnostic assessment before the workshop and benchmark your skill levels at the start of the course. This allows you to map and demonstrate your skills learning progression as you reach the end of the course.
  • Workshop: Join the live and interactive instructor-led sessions right from within PRISM, our immersive learning experience platform with a state-of-the-art intelligent coding environment. Experience immersive learning with assignments, assessments, recall quizzes, mock tests and much more.
  • Post-workshop: We don’t just impart skills but also want to make sure that you implement them post the course. To help you with this, we are always in touch with you through newsletters, webinars or next version trainings. Some post-training deliverables lined-up for you are: 
  • Instructor-led session recordings
  • Access to alumni network
  • Continued social learning with discussion forums, group messenger and one-to-one messaging.
  • Additional workshops on advanced level concepts
  • Regular emails, blogs, articles, emails, newsletters, tutorials and other such rich informational content.

A unique feature of our ITIL course is the highly engaging, immersive learning you experience. You get to learn, practice, assess, get insights on your learning, and personalize your learning journey.  

LEARN: Engaging self-learning videos, smart flashcards, interactive eBooks and recall quizzes help reinforce your learning. You also get to maximize your learning potential with collaborative social learning via discussion forums and group and one-to-one messaging.  

PRACTICE: Case studies and real-time simulations help you gain confidence and get productive from day one.  

ASSESS: Assess your skills at every stage with a variety of questions ranging from multiple choice to code-based, completely auto-graded by the system. Assignments and projects within our inbuilt and intelligent development environment give you micro “work-like” experiences. Test your subject matter comprehension through diagnostic, module level and final assessments.

GET INSIGHTS: Based on your performance in the assessments, assignments, and projects, you gain deep insights on your progress, which help you identify areas you are good at and where you need to improve. All you need to do is follow recommendations and enhance your skill proficiency from where you are to where you want to get.

PRISM is KnowledgeHut’s state-of-the-art learning experience platform. PRISM is designed to provide a highly engaging, immersive learning experience with you at the center of the learning.

PRISM supports all types of courses, including on-demand self-paced learning, blended learning, and live virtual classes. Here are some key features of the platform:

  1. Learners can watch videos, join live sessions directly, and even book 1 - 1 mentoring sessions with expert instructors easily, using a single dashboard.
  2. Integrated Practice Environment runs directly in the user’s browser, offering a complete set of development tools to allow learners to practice what they’ve learned. 
  3. Feature-rich videos with detailed explanations are augmented by flash cards, interactive e-reading content and quick recall quizzes designed to strategically reinforce learning. 
  4. Diagnostic, module-level and final assessments give learners valuable insights, allowing them to map and demonstrate their skills learning progression through the course.
  5. Learners get micro work-like experiences from auto-graded projects that help them learn on the job, much like developers in leading tech companies.
  6. Social Learning tools include a discussion board that features questions posted by other learners on the system and responses by both mentors and learners. Additionally, one-to-one and group messaging is also available.
  7. Comprehensive reports give both organizations and learners a deep and thorough insight into skills progression.

The ITIL®4 Foundation course material comprises of the study plan and all relevant assignments, assessments, or case studies. All the course material will be available on PRISM.

The ITIL®4 Foundation sessions would be auto recorded on PRISM, subject to permission by AXELOS and the instructor. Based on the permissions, you would have lifetime access to the video recordings of the sessions as well.

Our workshops are currently held online and anyone with a stable internet from anywhere across the world can benefit from this to get ITIL certified.  You can check out the schedules here.

You will receive a registration link from PRISM to your e-mail id. You will have to set your password, log in to our Immersive Learning Experience platform and start your learning journey.

If you miss a class, you can access the class recordings from PRISM at any time. At the beginning of every session, there will also be a 10-12 minute recapitulation of the previous class.

No, you will not yet be able to join the training through phone or tab. Please be prepared to join the training on your laptop or desktop.

If you get disconnected during the training, you will have the option to re-join within about half an hour subject to accreditation body guidelines and the instructor’s preference.

You will get the benefit of both since this is a blended learning workshop.

We currently use the Zoom platform for video conferencing and will soon be adding more integrations with Webex and Microsoft Teams. However, all the sessions and the recordings will be available right from within our learning platform. Learners will not need to wait for any notifications or links or install any additional software.

Yes, there are other participants who actively participates in the class remotely.  They can attend online training from office, home, or any other suitable place.

In case of any queries, our support team is available to you 24/7 via the Help and Support section on PRISM. You can also reach out to your workshop manager on your workshop group messenger.

Unlimited number of attempts are permitted for quizzes. Assignments can be retaken for the specified number of attempts.

Should you have any more questions, please email us on support@knowledgehut.com and we will be happy to get back to you.

What learners are saying

Tony Parekadan

Tony Parekadan

Software Engineer

4/5

The Trainer was good and he explained the concepts very well with lot of examples. The training material is good. Looking forward to clear the certification. I'll be reaching out to KnowledgeHut for my next cer View More

Attended ITIL® 4 Foundation Certification workshop in August 2020

Billy Hua

Billy Hua

SAP

4/5

The training was great, I believe the practice exams definitely helped me prepare for the main exam. Will look into any new courses with knowledgehut soon!

Attended ITIL® 4 Foundation Certification workshop in June 2020

Ananthalakshmi Mylavarapu

Ananthalakshmi Mylavarapu

Application Support Manager

5/5

The instructor had immense knowledge and provided relevant examples. The course helped me learn the best practices to implement in my routine work. Thanks, KH!

Attended ITIL® 4 Foundation Certification workshop in October 2019

Abhishek Swain

Abhishek Swain

Senior Product Specialist

5/5

It was a good training. Thank you, KnowledgeHut!

Attended ITIL® 4 Foundation Certification workshop in December 2019

Pradipto Chakrabarty

Pradipto Chakrabarty

Business delivery leader

5/5

It was a good workshop conducted by KnowledgeHut. All the materials and resources were adequate. The support via chat was also very good. Overall, a useful experience.

Attended ITIL® 4 Foundation Certification workshop in December 2019

Gopala T Rao

Gopala T Rao

Manager IT

5/5

Recently, I had completed my ITIL training from KnowledgeHut. It was a very good experience with well-experienced instructors.

Attended ITIL® 4 Foundation Certification workshop in December 2019

Sanchita Biswas

Sanchita Biswas

Project Manager

5/5

I had attended the 2-day ITIL Foundation training. The trainer was very knowledgeable and gave real examples to explain all the concepts.

Attended ITIL® 4 Foundation Certification workshop in October 2019

Manoj Lawand

Manoj Lawand

Application Support Analyst

5/5

The training was really good. It was very helpful in understanding the IT organisation process and related problems.

Attended ITIL® 4 Foundation Certification workshop in October 2019

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ITIL® 4 Foundation Certification Course in London Ontario



ABOUT THE COURSE

ITIL or the Information Technology Infrastructure Library is a globally accepted set of practices, the command of which will help you make good career advancements. In the beginning of the ITIL Foundation training in London Ontario, the trainer will guide you through topics like service management as a practice and the service lifecycle. Participants will take part in engaging lectures and practice sessions and learn about the different concepts, processes, functions, and roles of the ITIL framework. Other major topics of the ITIL Foundation online training in London Ontario include Service Strategy, Design, Transition, and Operation. There will also be mock tests incorporated into the coaching to prepare you for the Foundation exam.

Benefits

On completing the ITIL Foundation classroom training in London Ontario, you will have a thorough understanding of the basics and concepts of the framework. 4 mock tests will help you prepare for the Foundation exam, the fee of which is included in the workshop cost. Gain 2 credits towards your expert certification and as part of the Information Technology Infrastructure Library ITIL certification in London Ontario, you will gain a PDU for each hour completed.

THE KNOWLEDGEHUT WAY

The ITIL Foundation training in London Ontario by KnowledgeHut academy is delivered on a modern learning platform. Participants can enjoy the interaction of a classroom environment or they can use the convenience of e-learning. To learn more about the delivery methods of the ITIL certification in London Ontario you can enroll for a demo session. Invest in this tutor-led program and gain a crucial career skill-set.

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