Course Highlights

Personalized guidance by experienced certified ITSM experts. 

Learn at your own pace with over 53 on-demand videos, 6 sets of flashcards and 6 interactive eBooks.

Test your subject matter comprehension with assessments and reinforce your learning with recall quizzes.

Earn 16 Professional Development Units on course completion, that can be used for recertification from PMI® Inc.

Exam prep support with 3 full-length mock exams featuring 120 practice questions, discussion forums, exam simulation and more.

Benefit from the limitless educational possibility that comes with lifetime access. The entire courseware and all the features of our immersive learning experience platform will remain at your fingertips for whenever you wish to refresh concepts and clear doubt.

Immersive Learning

GET MICRO “WORK-LIKE” EXPERIENCES

Work-like scenarios bring in purpose, autonomy, and context to get you work-ready and experience how it is to work with Agile.

ALIGN LEARNING STRATEGY TO A SKILLS STRATEGY

Assess your skills at every stage, identify where you need to improve and transform your theoretical knowledge into actionable skills. 

GAIN INSIGHTS. DRIVE OUTCOMES.

Advanced insights help you achieve skill-based outcomes from our state-of-the-art immersive learning experience platform.

Globally Recognized Credential

ITIL® V4 Foundation Certification
prerequisites

Prerequisites

  • There are no specific prerequisites for this training and the subsequent ITIL®4 Foundation certification exam.

Course Schedules

corporate-training

Enterprise

Empower your IT teams to drive results

Talk to a Learning Advisor to level up your team's ITSM skills.

SKILL UP YOUR TEAMS
Learning Objectives 
Learn about ITIL4, its features, principles, and benefits.
Topics:
  • About ITIL4
  • Components of ITIL4 Framework
  • Benefits of ITIL

Learning Objectives

Explore key concepts of service, management, and value. Learn about stakeholders, products, and service relationships.

Topics:

  • Service and Service Management
  • Components of Service Value
  • Determine the Value of a Service or Product
  • Stakeholders and Value Creation
  • Products, Services and Service Offering
  • Service Relationship

Learning Objectives 

Learn in detail about the guiding principles of ITIL. 

Topics:

  • Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate

Learning Objective

An in-depth insight into the various dimensions of service management.

Topics:

  • Organization and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes
  • External factors: PESTEL

Learning Objective

Learn more about the ITIL service value system, chain, and streams.

Topics:

  • ITIL Service Value System
  • Service Value Chain
  • Service Value Streams

Learning Objective

Learn more about different types of ITSM.

Topics:

  • Information Security Management
  • Relationship Management
  • Supplier Management
  • Service Level Management
  • IT Asset Management
  • Service Configuration Management
  • Change Enablement
  • Release Management
  • Deployment Management
  • Monitoring and Event Management
  • Incident Management
  • Problem Management
  • Service Request Management
  • Service Desk
  • Continual Improvement

Frequently Asked Questions

Any registration cancelled within 48 hours of the initial registration will be refunded in FULL (please note that all cancellations will incur a 5% deduction in the refunded amount due to transactional costs applicable while refunding). Refunds will be processed within 30 days of receipt of written request for refund. Kindly go through our Refund Policy for more details: https://www.knowledgehut.com/refund-policy

Please send in an email to support@knowledgehut.com, and we will answer any queries you may have! 

What Learners are saying

  • 4/5

Aug, 2020

The Trainer was good and he explained the concepts very well with lot of examples. The training material is good. Looking forward to clear the certification. I'll be reaching out to KnowledgeHut for my next certifications too!

Tony Parekadan

Software Engineer

verified-learner
Verified Learner
  • 4/5

Jun, 2020

The training was great, I believe the practice exams definitely helped me prepare for the main exam. Will look into any new courses with knowledgehut soon!

Billy Hua

SAP

verified-learner
Verified Learner
  • 5/5

Oct, 2019

The instructor had immense knowledge and provided relevant examples. The course helped me learn the best practices to implement in my routine work. Thanks, KH!

Ananthalakshmi Mylavarapu

Application Support Manager

verified-learner
Verified Learner
  • 5/5

Dec, 2019

It was a good training. Thank you, KnowledgeHut!

Abhishek Swain

Senior Product Specialist

verified-learner
Verified Learner
  • 5/5

Dec, 2019

It was a good workshop conducted by KnowledgeHut. All the materials and resources were adequate. The support via chat was also very good. Overall, a useful experience.

Pradipto Chakrabarty

Business delivery leader

verified-learner
Verified Learner
  • 5/5

Dec, 2019

Recently, I had completed my ITIL training from KnowledgeHut. It was a very good experience with well-experienced instructors.

Gopala T Rao

Manager IT

verified-learner
Verified Learner
  • 5/5

Oct, 2019

I had attended the 2-day ITIL Foundation training. The trainer was very knowledgeable and gave real examples to explain all the concepts.

Sanchita Biswas

Project Manager

verified-learner
Verified Learner
  • 5/5

Oct, 2019

The training was really good. It was very helpful in understanding the IT organisation process and related problems.

Manoj Lawand

Application Support Analyst

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Verified Learner

ITIL® V4 Foundation Certification Course in Shanghai

Shanghai is a financial and commercial city in China. Ranking 13th in the world based on the Financial Centers Index, the city comprises of several other verticals such as shipbuilding, shipping ports, etc. As such, because of vast improvements in the last two decades, its been named among the fastest growing cities and there are several well-established universities and training academy as well that nurture this growth of the city and one of them being ITIL Foundation classroom training in Shanghai.

ABOUT THE COURSE

. The course has a wide spread of practice sessions and mock examinations that give you a good outlook about the subject. Not only this but the source is all based on credits that you receive after each mock examination. Also, you receive free materials in the form of e-Books, and the e-learning gives you an interactive environment in making sure that candidates have a deeper learning process compared to that of the standard teaching method.

Benefits.

ITIL Foundation online training in Shanghai gives you an in-depth understanding about the key fundamentals and terminologies about the subject. Not only this, but it also gives you the to necessary knowledge to make the right kind of business decisions that can take you in the path of success. Also, the course awards 16 PDUs that are really useful.

THE KNOWLEDGEHUT WAY

. ITIL Foundation training in Shanghai is driven by a panel of experts who use e-learning as a form of teaching in increasing the overall concentration of candidates to have the best of results. If interested, you can enrol yourself in a demo class and, for a small fee, you can join the workshop to build your career.
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