Bala Krishna Ragala, Head of Engineering at upGrad, is a seasoned writer and captivating storyteller. With a background in EdTech, E-commerce, and LXP, he excels in building B2C and B2B products at scale. With over 15 years of experience in the industry, Bala has held key roles as CTO/Co-Founder at O2Labs and Head of Business (Web Technologies) at Zeolearn LLC. His passion for learning, sharing, and teaching is evident through his extensive training and mentoring endeavors, where he has delivered over 80 online and 50+ onsite trainings. Bala's strengths as a trainer lie in his extensive knowledge of software applications, excellent communication skills, and engaging presentation style.