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How to Transition From Project Manager to a Scrum Master

Scrum Masters and Project Managers are not the same roles. I am going to talk about moving from a Project Manager role to a Scrum Master. Why do we need to talk about it? Because many people think they are the same thing with different artifacts or different language being used. They aren’t.You may be considering a change of roles from Project Manager to Scrum Master. You may be forced into such change as your organization is subjected to an Agile transformation. You may find yourself juggling both the roles and struggling with the competing agendas embedded in the two roles.  What I want you to get from this essay is an appreciation of the differences between the Project Manager and Scrum Master and some ideas about how the role of the Project Manager fits into Agile.The benefits of being a great Scrum MasterThe first and obvious answer is the huge drive to have an Agile delivery capability in almost every organization in the world. It’s a hot new job and having these skills and experiences to improve your employment prospects as you look for work.While there are still more Project Manager jobs than Scrum Master jobs on the jobs boards, the number of Scrum Master and similar jobs continues to grow, while the number of Project Manager jobs appears to be steady, and perhaps even shrinking in some markets.Additionally, more and more Project Manager roles require an understanding of and experience in Agile development and management methods, as project performance seems strongly correlated with the use of Agile methods.So, getting good in-depth experience in Agile working is an important step in your professional development, especially if you are a Project Manager involved in technology projects. Doing a job as a Scrum Master is an excellent way to immerse yourself in Agile world and learn the skills, knowledge, and behavior that will help you be a great manager and leader later in your career.But wait! There’s more.Many, many, many people who adopt the role of Scrum Master find their way into a new and fulfilling career. Scrum Masters and related coach type roles are inherently fulfilling for many people. Scrum Masters report a huge sense of satisfaction in being valuable team members and helping those around them grow in capability and deliver successful outcomes.  Becoming a Scrum Master may be the beginning of a whole new career track for you.Why to switch from Project Manager to a Scrum Master roleLet us have a look at the three key areas from where you can make out the decision on why the Scrum Master can be a great alternative for a typical project management environment:The potential to focus on the current taskDuring a project, the Project Manager has to discuss with the Client team and the Developer team to ensure the project goals. Being a Project Manager, it is very time-consuming and burdening as they have to ensure that the team is adhering to their own high standards.Whereas, Scrum Masters set priorities and target depending on sprint cycle. Scrum Master always keeps an eye on the active sprint. Scrum framework reduces distractions and the stress of achieving several different goals simultaneously. Being a Scrum Master, it is very easy to manage the projects as the Scrum framework allows to-Narrow the focusMeasure the results at each SprintGive the fastest deliveryDifferent ways to manage projectsMostly Project Managers spend much of their lives in:Collecting resourcesVerifying the resourcesEnsuring that everybody has what they wantFacilitating communicationScrum methodology allows to solve queries by communicating with the team members. The team can resolve issues without the help of the Scrum Master and the issues which can’t be solved by the team can be raised during ‘Daily Scrum’. Scrum meetings last for 15 minutes. In those 15 minutes, the Scrum Master will come to know the project status and the roadblocks hindering the project success.The Scrum method allows the teams to carry out communication by:Allowing the teams to communicate to solve issues internallyThe Scrum Master can get project status update in 15 minutes of Scrum meetingThe Scrum Master gets the things that can keep the project runningPrepare for what the client likesClients keep project goals like high ROI (return on investment), quality, reliability and higher lead conversion rates, before approaching any company. Along with the goals, clients want to know about the process and a collaborative relationship.Project manager manages the timeline, limitations, and achievements. They decide on the future aspects of the processes. This method is difficult to manage and works smoothly through changing priorities and resources.  On the flip side, in Scrum method goals, priorities, and resources can be set during Sprint planning. Since Sprint lasts for 2-3 weeks, they set target within a timeframe which allows them to accomplish the target in time and with less errors. The Scrum Master, developers, and teams, all are allowed in the Scrum planning process, so everyone can discuss the process for achieving the client’s requirement. This method allows the client to get the regular status of the project and allows us to create an awesome productTips for transitioning from Project Manager to a good Scrum MasterIf you are a Project Manager entering the Agile world, you probably have the reasons to switch from the Project Manager role to the Scrum Master. You already have a definition of a Project Manager’s role in your head.  It is probably based on the PMI definitions around planning, monitoring, controlling and closing a project. Maybe there is something about the accountability for the outcomes, and using the project management industry’s established methods and practices. That’s all good and a great set of knowledge to have.The best resources to learn what is a Scrum Master, what a Scrum Master does are from reading the Scrum guide and from talking to people who have experience in the role, most of whom are very generous with their time and enthusiastic about sharing knowledge and experiences.  The actual description of the Scrum Master role is very simple, clear and succinct.  The stories you get from the experienced people will help you see the complexity of those clear guidelines applied in complex situations.The most important contributions of the Scrum Master role are enabling the team by helping them unlock value from executing the Scrum framework well, being collectively disciplined and organized as a team, and in spending time and energy clearing impediments to the team’s progress.A Project Manager playing a Scrum Master role for the first time, would not be the first person to make the mistake of thinking the role is all about the process control. But it isn’t. It is an enabler role.As a Project Manager, you might hold accountability for creating a plan and for publishing progress reports against that plan to the Stakeholders.  As a Scrum Master, you are accountable for enabling the team to produce a plan and publish progress reports.You may end up being the person who grabs progress data and publishes it, but you are doing it in service to the team rather than to service your own delivery accountabilities. You may have very little to do with publishing progress reports. Anybody on the team or the team collectively can perform that task.Your job is to help the team understand the need for progress reports, to help them find useful methods to get the job done, and to find the discipline to consistently do the job well.The Scrum Master is advised to use the Scrum framework as a tool to inspect and adapt to both the product demands and the capabilities of the team. As your team learns new things, they will prioritize the opportunities and make changes according to the way they operate.  You can help them identify the opportunities and implement them. There are several easy ways to access methods and tools to solve a variety of problems out there, both inside and beyond the Agile toolkits, but the team should not settle for any obvious best practice. Good practices should be used, not to be settled. Always seek better.We have already looked at how your accountabilities change, but a Scrum Master won’t succeed unless they approach the work with the right attitude.  Each team is different, so you should always assess the expectations of the team and the role you play. Also, you will be able to bridge any gaps by using some fair core values based behaviors that people expect from a Scrum Master.Servant leadership — the watchwordThe Scrum Master role is a Servant Leader role. The Servant leaders seemingly face a conundrum that ‘how do I serve and lead at the same time’.  The answer is that you lead some things with authority based on the expertise and knowledge. You also step aside and let others manage their things based on authority, experience, and roles.For example the Product Owner in Scrum has positional authority on the backlog (that is supposed to be based on knowledge, but is also deeply positional.)You are expected to bring an authority, based on knowledge and experience around the  Scrum, team and system dynamics, and it should be valued by the team. To do this effectively you need to follow some tips for transitioning to the Agile Project Manager.Know your stuffKnowing only what to do leads to cargo cult practices and doesn’t engender a learning organization that continually evolves.  How and why Scrum worksWhy does each of the attributes of Scrum bring value?What problems do they solve and why does that part of Scrum work the way it does?You also need to know why Scrum parts work more effectively when it is executed integratively.New Scrum teams: Start with a Big Bang?If you are working with a team which is new to Scrum or Agile practices, as an effective Scrum Master you should also have some expertise in the way you roll in or implement the new Agile ways of working. Should you do a big bang implementation of Scrum, or roll in one practice at a time? Which one should you start with? Which next?The answer will depend on the circumstances of the team and the Scrum Master should have enough experience and wisdom to have an opinion that the team value because ideally, the teams should be deciding how to roll in the practices.Ask outcome-focused questionsAn important operating method for Scrum Masters is to highlight issues and ask questions.  When and if people express interest in the topic being raised, the Scrum Master may then offer advice and suggestion options. Collectively, the team should engage in the issue and decide what to do.  If the Scrum Master feel that the teams are going to make a mistake, you think about whether the mistake will be small enough to be safe and whether the team will take lessons from the failure. If you see risks, raise them and try to influence the down team with the different paths.As you interact with the team, your experience and advice should become more valued by the team over time.  You should build a consistent track record of helping them become a more successful team. You should not have to try to force change, although sometimes you will feel like you do, and some even rarer times you may feel you have to invoke authority from the management to force something.The importance of feedbackScrum and Agile methodology rely very heavily on fast and transparent feedback. As a Scrum Master, you have an initial feedback system laid out from you in the form of the Scrum ceremonies. These are just the beginning though. You and the team should continuously look to tune and improve your feedback systems so that the team can continually find better ways of delivering better business outcomes.Part of the Scrum Master’s role might be to look at the feedback system, to help the team assess whether they are the right ones and to find better ones.  Sometimes, a Scrum Master finds new ideas about feedback that a team might miss. The team members are all heads down building products and solutions and often prioritize ‘the work’ over ‘the system’.But a Scrum Master can bring an outsider’s perspective, or might be more able to observe the wider system the team operates in. Don’t be afraid of expressing your observations and ideas to the team where you have an insight that they don’t have. That perspective can be very valuable.  You will often be the first to see when a change needs to be made and can let the team know it’s time to start thinking differently.Getting feedback on your own performanceHave a plan for how you are going to grow and become great at the role.  Pursue continuous incremental improvement by setting up regular short cycle feedback systems on yourself.  Pause and reflect on how you are going and what you should do to improve. Do it regularly, and no less frequently than the sprint cycle.  Keep checking with the team whether they need help and what they would like you to help them with, and when you are done, check what they thought of your efforts.Get experience, get training, get a coach or mentor and find a community of practitioners that you can connect with and learn from. Leverage the experience from others, as the people who do this work love to help others and make themselves generously available.Traps in transitioning from Project Manager to a Scrum MasterHere are some of the traps in transition that can be avoided by a Project Manager who has recently assumed the role of a Scrum Master.Responsibility to organize meetingsAgile Manifesto principles believe in building projects collaboratively. Scrum Master arranges meetings for the teams whenever necessary. This is unlike a traditional Project Manager who used to be an administrative assistant to schedule meetings for everyone. Scrum and Agile give an importance to the individuals and interactions over processes and tools.Mistaking the ‘Daily Scrum’ as a ‘Status Update’ taskScrum Master arranges the ‘Stand-ups’ to communicate with the team members. The traditional Project Manager keeps track of everyone’s work to update the project plans and finding out the finishing dates. In Scrum, teams act as self-directing and accountable. So, after their transition to the Scrum Master’s role, the earlier Project Managers should be mindful about their perception of “daily scrum”. The point should be sledgehammered to the minds of these new Scrum Masters that daily scrum is only for the purpose of discussion and is not a status update task.Being a ‘Scrum Master’ is the only jobScrum Master’s role should be multifaceted as an SM has to play the ideal servant-leader role. Also, his role keeps changing in some Agile teams. If any task is incomplete and the Scrum Master is capable of doing it, they should pick up and implement the task. Scrum guide states that “helping the development team to create high-value products”, is one of the services of the Scrum Master. Therefore while transitioning from Project Manager to the Scrum Master, it is important to keep in mind that Scrum Master is not a unidimensional role. It entails multiple aspects.Improper Stakeholder Communication ManagementIn Scrum, the progress is measured as a ‘working software per Agile Manifesto’. The issues are raised, analysed and solved by the team with an external help if necessary. The Scrum Master may not be able to manage the objective the team uses to collaborate. The required deliverables may be set already if there is a governing body such as a portfolio management group or a project management office. In such cases, Scrum Masters should spot the reality that issues are flexible and alter depending on the work committed by the team. Detailing out risks can be ignored, as they will be outdated within a few days or even minutes.ConclusionTransitioning from Project Manager to Scrum Master can be a challenging yet fun. You just need to be very careful. It is important to help with reflection and coaching so that the new Scrum Masters leave some habits behind. When it comes to transitioning to the Scrum Master role, you definitely cannot achieve everything overnight. The first vital step is to get laser-focused. Certifications, as we discussed earlier can be the best if not the only way to do it. All the best for your transition.
How to Transition From Project Manager to a Scrum Master
Craig
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Craig

Craig Brown

Blog Author

Craig’s roles over the past 20 years have involved leading project management teams, projects and programmes, consulting, training and coaching in a variety of aspects of project delivery. Most recently Craig was a program manager on Telstra’s Customer Advocacy journey, working with culture change, Net Promoter Scores, and lean-style customer centred process improvements.

Apart from the disciplines of project and portfolio management Craig is also an Agile and Lean enthusiast with a focus on the collaboration and cultivation aspects of agile practices and methods. Craig runs the Melbourne Scrum User group and also runs meetup groups for Agile business analysis and agile project managers where he helps people navigate their way from traditional roles and thinking to modern ones.

Craig also co-created the LAST conference which is a low cost community driven conference focusing on lean, agile and systems thinking.

Posts by Craig Brown

How to Transition From Project Manager to a Scrum Master

Scrum Masters and Project Managers are not the same roles. I am going to talk about moving from a Project Manager role to a Scrum Master. Why do we need to talk about it? Because many people think they are the same thing with different artifacts or different language being used. They aren’t.You may be considering a change of roles from Project Manager to Scrum Master. You may be forced into such change as your organization is subjected to an Agile transformation. You may find yourself juggling both the roles and struggling with the competing agendas embedded in the two roles.  What I want you to get from this essay is an appreciation of the differences between the Project Manager and Scrum Master and some ideas about how the role of the Project Manager fits into Agile.The benefits of being a great Scrum MasterThe first and obvious answer is the huge drive to have an Agile delivery capability in almost every organization in the world. It’s a hot new job and having these skills and experiences to improve your employment prospects as you look for work.While there are still more Project Manager jobs than Scrum Master jobs on the jobs boards, the number of Scrum Master and similar jobs continues to grow, while the number of Project Manager jobs appears to be steady, and perhaps even shrinking in some markets.Additionally, more and more Project Manager roles require an understanding of and experience in Agile development and management methods, as project performance seems strongly correlated with the use of Agile methods.So, getting good in-depth experience in Agile working is an important step in your professional development, especially if you are a Project Manager involved in technology projects. Doing a job as a Scrum Master is an excellent way to immerse yourself in Agile world and learn the skills, knowledge, and behavior that will help you be a great manager and leader later in your career.But wait! There’s more.Many, many, many people who adopt the role of Scrum Master find their way into a new and fulfilling career. Scrum Masters and related coach type roles are inherently fulfilling for many people. Scrum Masters report a huge sense of satisfaction in being valuable team members and helping those around them grow in capability and deliver successful outcomes.  Becoming a Scrum Master may be the beginning of a whole new career track for you.Why to switch from Project Manager to a Scrum Master roleLet us have a look at the three key areas from where you can make out the decision on why the Scrum Master can be a great alternative for a typical project management environment:The potential to focus on the current taskDuring a project, the Project Manager has to discuss with the Client team and the Developer team to ensure the project goals. Being a Project Manager, it is very time-consuming and burdening as they have to ensure that the team is adhering to their own high standards.Whereas, Scrum Masters set priorities and target depending on sprint cycle. Scrum Master always keeps an eye on the active sprint. Scrum framework reduces distractions and the stress of achieving several different goals simultaneously. Being a Scrum Master, it is very easy to manage the projects as the Scrum framework allows to-Narrow the focusMeasure the results at each SprintGive the fastest deliveryDifferent ways to manage projectsMostly Project Managers spend much of their lives in:Collecting resourcesVerifying the resourcesEnsuring that everybody has what they wantFacilitating communicationScrum methodology allows to solve queries by communicating with the team members. The team can resolve issues without the help of the Scrum Master and the issues which can’t be solved by the team can be raised during ‘Daily Scrum’. Scrum meetings last for 15 minutes. In those 15 minutes, the Scrum Master will come to know the project status and the roadblocks hindering the project success.The Scrum method allows the teams to carry out communication by:Allowing the teams to communicate to solve issues internallyThe Scrum Master can get project status update in 15 minutes of Scrum meetingThe Scrum Master gets the things that can keep the project runningPrepare for what the client likesClients keep project goals like high ROI (return on investment), quality, reliability and higher lead conversion rates, before approaching any company. Along with the goals, clients want to know about the process and a collaborative relationship.Project manager manages the timeline, limitations, and achievements. They decide on the future aspects of the processes. This method is difficult to manage and works smoothly through changing priorities and resources.  On the flip side, in Scrum method goals, priorities, and resources can be set during Sprint planning. Since Sprint lasts for 2-3 weeks, they set target within a timeframe which allows them to accomplish the target in time and with less errors. The Scrum Master, developers, and teams, all are allowed in the Scrum planning process, so everyone can discuss the process for achieving the client’s requirement. This method allows the client to get the regular status of the project and allows us to create an awesome productTips for transitioning from Project Manager to a good Scrum MasterIf you are a Project Manager entering the Agile world, you probably have the reasons to switch from the Project Manager role to the Scrum Master. You already have a definition of a Project Manager’s role in your head.  It is probably based on the PMI definitions around planning, monitoring, controlling and closing a project. Maybe there is something about the accountability for the outcomes, and using the project management industry’s established methods and practices. That’s all good and a great set of knowledge to have.The best resources to learn what is a Scrum Master, what a Scrum Master does are from reading the Scrum guide and from talking to people who have experience in the role, most of whom are very generous with their time and enthusiastic about sharing knowledge and experiences.  The actual description of the Scrum Master role is very simple, clear and succinct.  The stories you get from the experienced people will help you see the complexity of those clear guidelines applied in complex situations.The most important contributions of the Scrum Master role are enabling the team by helping them unlock value from executing the Scrum framework well, being collectively disciplined and organized as a team, and in spending time and energy clearing impediments to the team’s progress.A Project Manager playing a Scrum Master role for the first time, would not be the first person to make the mistake of thinking the role is all about the process control. But it isn’t. It is an enabler role.As a Project Manager, you might hold accountability for creating a plan and for publishing progress reports against that plan to the Stakeholders.  As a Scrum Master, you are accountable for enabling the team to produce a plan and publish progress reports.You may end up being the person who grabs progress data and publishes it, but you are doing it in service to the team rather than to service your own delivery accountabilities. You may have very little to do with publishing progress reports. Anybody on the team or the team collectively can perform that task.Your job is to help the team understand the need for progress reports, to help them find useful methods to get the job done, and to find the discipline to consistently do the job well.The Scrum Master is advised to use the Scrum framework as a tool to inspect and adapt to both the product demands and the capabilities of the team. As your team learns new things, they will prioritize the opportunities and make changes according to the way they operate.  You can help them identify the opportunities and implement them. There are several easy ways to access methods and tools to solve a variety of problems out there, both inside and beyond the Agile toolkits, but the team should not settle for any obvious best practice. Good practices should be used, not to be settled. Always seek better.We have already looked at how your accountabilities change, but a Scrum Master won’t succeed unless they approach the work with the right attitude.  Each team is different, so you should always assess the expectations of the team and the role you play. Also, you will be able to bridge any gaps by using some fair core values based behaviors that people expect from a Scrum Master.Servant leadership — the watchwordThe Scrum Master role is a Servant Leader role. The Servant leaders seemingly face a conundrum that ‘how do I serve and lead at the same time’.  The answer is that you lead some things with authority based on the expertise and knowledge. You also step aside and let others manage their things based on authority, experience, and roles.For example the Product Owner in Scrum has positional authority on the backlog (that is supposed to be based on knowledge, but is also deeply positional.)You are expected to bring an authority, based on knowledge and experience around the  Scrum, team and system dynamics, and it should be valued by the team. To do this effectively you need to follow some tips for transitioning to the Agile Project Manager.Know your stuffKnowing only what to do leads to cargo cult practices and doesn’t engender a learning organization that continually evolves.  How and why Scrum worksWhy does each of the attributes of Scrum bring value?What problems do they solve and why does that part of Scrum work the way it does?You also need to know why Scrum parts work more effectively when it is executed integratively.New Scrum teams: Start with a Big Bang?If you are working with a team which is new to Scrum or Agile practices, as an effective Scrum Master you should also have some expertise in the way you roll in or implement the new Agile ways of working. Should you do a big bang implementation of Scrum, or roll in one practice at a time? Which one should you start with? Which next?The answer will depend on the circumstances of the team and the Scrum Master should have enough experience and wisdom to have an opinion that the team value because ideally, the teams should be deciding how to roll in the practices.Ask outcome-focused questionsAn important operating method for Scrum Masters is to highlight issues and ask questions.  When and if people express interest in the topic being raised, the Scrum Master may then offer advice and suggestion options. Collectively, the team should engage in the issue and decide what to do.  If the Scrum Master feel that the teams are going to make a mistake, you think about whether the mistake will be small enough to be safe and whether the team will take lessons from the failure. If you see risks, raise them and try to influence the down team with the different paths.As you interact with the team, your experience and advice should become more valued by the team over time.  You should build a consistent track record of helping them become a more successful team. You should not have to try to force change, although sometimes you will feel like you do, and some even rarer times you may feel you have to invoke authority from the management to force something.The importance of feedbackScrum and Agile methodology rely very heavily on fast and transparent feedback. As a Scrum Master, you have an initial feedback system laid out from you in the form of the Scrum ceremonies. These are just the beginning though. You and the team should continuously look to tune and improve your feedback systems so that the team can continually find better ways of delivering better business outcomes.Part of the Scrum Master’s role might be to look at the feedback system, to help the team assess whether they are the right ones and to find better ones.  Sometimes, a Scrum Master finds new ideas about feedback that a team might miss. The team members are all heads down building products and solutions and often prioritize ‘the work’ over ‘the system’.But a Scrum Master can bring an outsider’s perspective, or might be more able to observe the wider system the team operates in. Don’t be afraid of expressing your observations and ideas to the team where you have an insight that they don’t have. That perspective can be very valuable.  You will often be the first to see when a change needs to be made and can let the team know it’s time to start thinking differently.Getting feedback on your own performanceHave a plan for how you are going to grow and become great at the role.  Pursue continuous incremental improvement by setting up regular short cycle feedback systems on yourself.  Pause and reflect on how you are going and what you should do to improve. Do it regularly, and no less frequently than the sprint cycle.  Keep checking with the team whether they need help and what they would like you to help them with, and when you are done, check what they thought of your efforts.Get experience, get training, get a coach or mentor and find a community of practitioners that you can connect with and learn from. Leverage the experience from others, as the people who do this work love to help others and make themselves generously available.Traps in transitioning from Project Manager to a Scrum MasterHere are some of the traps in transition that can be avoided by a Project Manager who has recently assumed the role of a Scrum Master.Responsibility to organize meetingsAgile Manifesto principles believe in building projects collaboratively. Scrum Master arranges meetings for the teams whenever necessary. This is unlike a traditional Project Manager who used to be an administrative assistant to schedule meetings for everyone. Scrum and Agile give an importance to the individuals and interactions over processes and tools.Mistaking the ‘Daily Scrum’ as a ‘Status Update’ taskScrum Master arranges the ‘Stand-ups’ to communicate with the team members. The traditional Project Manager keeps track of everyone’s work to update the project plans and finding out the finishing dates. In Scrum, teams act as self-directing and accountable. So, after their transition to the Scrum Master’s role, the earlier Project Managers should be mindful about their perception of “daily scrum”. The point should be sledgehammered to the minds of these new Scrum Masters that daily scrum is only for the purpose of discussion and is not a status update task.Being a ‘Scrum Master’ is the only jobScrum Master’s role should be multifaceted as an SM has to play the ideal servant-leader role. Also, his role keeps changing in some Agile teams. If any task is incomplete and the Scrum Master is capable of doing it, they should pick up and implement the task. Scrum guide states that “helping the development team to create high-value products”, is one of the services of the Scrum Master. Therefore while transitioning from Project Manager to the Scrum Master, it is important to keep in mind that Scrum Master is not a unidimensional role. It entails multiple aspects.Improper Stakeholder Communication ManagementIn Scrum, the progress is measured as a ‘working software per Agile Manifesto’. The issues are raised, analysed and solved by the team with an external help if necessary. The Scrum Master may not be able to manage the objective the team uses to collaborate. The required deliverables may be set already if there is a governing body such as a portfolio management group or a project management office. In such cases, Scrum Masters should spot the reality that issues are flexible and alter depending on the work committed by the team. Detailing out risks can be ignored, as they will be outdated within a few days or even minutes.ConclusionTransitioning from Project Manager to Scrum Master can be a challenging yet fun. You just need to be very careful. It is important to help with reflection and coaching so that the new Scrum Masters leave some habits behind. When it comes to transitioning to the Scrum Master role, you definitely cannot achieve everything overnight. The first vital step is to get laser-focused. Certifications, as we discussed earlier can be the best if not the only way to do it. All the best for your transition.
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How to Transition From Project Manager to a Scrum ...

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