Data science has become popular in the last few years due to its successful application in making business decisions. Data scientists have been using data science techniques to solve challenging real-world issues in healthcare, agriculture, manufacturing, automotive, and many more. For this purpose, a data enthusiast needs to stay updated with the latest technological advancements in AI. An excellent way to achieve this is through reading industry case studies. Check out Knowledgehut Data Science With Python course syllabus to start your data science journey.
Let’s discuss some case studies that contain detailed and systematic data analysis of people, objects, or entities focusing on multiple factors present in the dataset. Aspiring and practising data scientists can motivate themselves to learn more about the sector, an alternative way of thinking, or methods to improve their organization based on comparable experiences. Almost every industry uses data science in some way. You can learn more about data science fundamentals in this data science course content. Data scientists may use it to spot fraudulent conduct in insurance claims. Automotive data scientists may use it to improve self-driving cars. In contrast, e-commerce data scientists can use it to add more personalization for their consumers—the possibilities are unlimited and unexplored.
We will take a look at the top eight data science case studies in this article so you can understand how businesses from many sectors have benefitted from data science to boost productivity, revenues, and more. Read on to explore more, or use the following links to go straight to the case study of your choice.
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- Airbnb focuses on growth by analyzing customer voice using data science
- Qantas uses predictive analytics to mitigate losses
- Novo Nordisk is Driving innovation with NLP
- AstraZeneca harnesses data for innovation in medicine
- Johnson and Johnson uses data science to fight the Pandemic
- Amazon uses data science to personalize shopping experiences and improve customer satisfaction
Supply chain management
- UPS optimizes supply chain with big data analytics
- IMD leveraged data science to achieve a record 1.2m evacuation before cyclone ''Fani''
- Netflix uses data science to personalize the content and improve recommendations
- Spotify uses big data to deliver a rich user experience for online music streaming
Banking and Finance
- HDFC utilizes Big Data Analytics to increase income and enhance the banking experience
8 Data Science Case Studies
1. Data Science in Hospitality Industry
In the hospitality sector, data analytics assists hotels in better pricing strategies, customer analysis, brand marketing, tracking market trends, and many more.
Airbnb focuses on growth by analyzing customer voice using data science.
A famous example in this sector is the unicorn ''Airbnb'', a startup that focussed on data science early to grow and adapt to the market faster. This company witnessed a 43000 percent hypergrowth in as little as five years using data science. They included data science techniques to process the data, translate this data for better understanding the voice of the customer, and use the insights for decision making. They also scaled the approach to cover all aspects of the organization. Airbnb uses statistics to analyze and aggregate individual experiences to establish trends throughout the community. These analyzed trends using data science techniques impact their business choices while helping them grow further.
Travel industry and data science
Predictive analytics benefits many parameters in the travel industry. These companies can use recommendation engines with data science to achieve higher personalization and improved user interactions. They can study and cross-sell products by recommending relevant products to drive sales and increase revenue. Data science is also employed in analyzing social media posts for sentiment analysis, bringing invaluable travel-related insights. Whether these views are positive, negative, or neutral can help these agencies understand the user demographics, the expected experiences by their target audiences, and so on. These insights are essential for developing aggressive pricing strategies to draw customers and provide better customization to customers in the travel packages and allied services. Travel agencies like Expedia and Booking.com use predictive analytics to create personalized recommendations, product development, and effective marketing of their products. Not just travel agencies but airlines also benefit from the same approach. Airlines frequently face losses due to flight cancellations, disruptions, and delays. Data science helps them identify patterns and predict possible bottlenecks, thereby effectively mitigating the losses and improving the overall customer traveling experience.
How Qantas uses predictive analytics to mitigate losses
Qantas, one of Australia's largest airlines, leverages data science to reduce losses caused due to flight delays, disruptions, and cancellations. They also use it to provide a better traveling experience for their customers by reducing the number and length of delays caused due to huge air traffic, weather conditions, or difficulties arising in operations. Back in 2016, when heavy storms badly struck Australia's east coast, only 15 out of 436 Qantas flights were cancelled due to their predictive analytics-based system against their competitor Virgin Australia, which witnessed 70 cancelled flights out of 320.
2. Data Science in Healthcare
The Healthcare sector is immensely benefiting from the advancements in AI. Data science, especially in medical imaging, has been helping healthcare professionals come up with better diagnoses and effective treatments for patients. Similarly, several advanced healthcare analytics tools have been developed to generate clinical insights for improving patient care. These tools also assist in defining personalized medications for patients reducing operating costs for clinics and hospitals. Apart from medical imaging or computer vision, Natural Language Processing (NLP) is frequently used in the healthcare domain to study the published textual research data.
Driving innovation with NLP: Novo Nordisk
Novo Nordisk uses the Linguamatics NLP platform from internal and external data sources for text mining purposes that include scientific abstracts, patents, grants, news, tech transfer offices from universities worldwide, and more. These NLP queries run across sources for the key therapeutic areas of interest to the Novo Nordisk R&D community. Several NLP algorithms have been developed for the topics of safety, efficacy, randomized controlled trials, patient populations, dosing, and devices. Novo Nordisk employs a data pipeline to capitalize the tools' success on real-world data and uses interactive dashboards and cloud services to visualize this standardized structured information from the queries for exploring commercial effectiveness, market situations, potential, and gaps in the product documentation. Through data science, they are able to automate the process of generating insights, save time and provide better insights for evidence-based decision making.
How AstraZeneca harnesses data for innovation in medicine
AstraZeneca is a globally known biotech company that leverages data using AI technology to discover and deliver newer effective medicines faster. Within their R&D teams, they are using AI to decode the big data to understand better diseases like cancer, respiratory disease, and heart, kidney, and metabolic diseases to be effectively treated. Using data science, they can identify new targets for innovative medications. In 2021, they selected the first two AI-generated drug targets collaborating with BenevolentAI in Chronic Kidney Disease and Idiopathic Pulmonary Fibrosis.
Data science is also helping AstraZeneca redesign better clinical trials, achieve personalized medication strategies, and innovate the process of developing new medicines. Their Center for Genomics Research uses data science and AI to analyze around two million genomes by 2026. Apart from this, they are training their AI systems to check these images for disease and biomarkers for effective medicines for imaging purposes. This approach helps them analyze samples accurately and more effortlessly. Moreover, it can cut the analysis time by around 30%.
AstraZeneca also utilizes AI and machine learning to optimize the process at different stages and minimize the overall time for the clinical trials by analyzing the clinical trial data. Summing up, they use data science to design smarter clinical trials, develop innovative medicines, improve drug development and patient care strategies, and many more.
Wearable technology is a multi-billion-dollar industry. With an increasing awareness about fitness and nutrition, more individuals now prefer using fitness wearables to track their routines and lifestyle choices.
Fitness wearables are convenient to use, assist users in tracking their health, and encourage them to lead a healthier lifestyle. The medical devices in this domain are beneficial since they help monitor the patient's condition and communicate in an emergency situation. The regularly used fitness trackers and smartwatches from renowned companies like Garmin, Apple, FitBit, etc., continuously collect physiological data of the individuals wearing them. These wearable providers offer user-friendly dashboards to their customers for analyzing and tracking progress in their fitness journey.
3. Covid 19 and Data Science
In the past two years of the Pandemic, the power of data science has been more evident than ever. Different pharmaceutical companies across the globe could synthesize Covid 19 vaccines by analyzing the data to understand the trends and patterns of the outbreak. Data science made it possible to track the virus in real-time, predict patterns, devise effective strategies to fight the Pandemic, and many more.
How Johnson and Johnson uses data science to fight the Pandemic
The data science team at Johnson and Johnson leverages real-time data to track the spread of the virus. They built a global surveillance dashboard (granulated to county level) that helps them track the Pandemic's progress, predict potential hotspots of the virus, and narrow down the likely place where they should test its investigational COVID-19 vaccine candidate. The team works with in-country experts to determine whether official numbers are accurate and find the most valid information about case numbers, hospitalizations, mortality and testing rates, social compliance, and local policies to populate this dashboard. The team also studies the data to build models that help the company identify groups of individuals at risk of getting affected by the virus and explore effective treatments to improve patient outcomes.
4. Data Science in Ecommerce
In the e-commerce sector, big data analytics can assist in customer analysis, reduce operational costs, forecast trends for better sales, provide personalized shopping experiences to customers, and many more.
Amazon uses data science to personalize shopping experiences and improve customer satisfaction. Amazon is a globally leading eCommerce platform that offers a wide range of online shopping services. Due to this, Amazon generates a massive amount of data that can be leveraged to understand consumer behavior and generate insights on competitors' strategies. Amazon uses its data to provide recommendations to its users on different products and services. With this approach, Amazon is able to persuade its consumers into buying and making additional sales. This approach works well for Amazon as it earns 35% of the revenue yearly with this technique. Additionally, Amazon collects consumer data for faster order tracking and better deliveries.
Similarly, Amazon's virtual assistant, Alexa, can converse in different languages; uses speakers and a camera to interact with the users. Amazon utilizes the audio commands from users to improve Alexa and deliver a better user experience.
5. Data Science in Supply Chain Management
Predictive analytics and big data are driving innovation in the Supply chain domain. They offer greater visibility into the company operations, reduce costs and overheads, forecasting demands, predictive maintenance, product pricing, minimize supply chain interruptions, route optimization, fleet management, drive better performance, and more.
Optimizing supply chain with big data analytics: UPS
UPS is a renowned package delivery and supply chain management company. With thousands of packages being delivered every day, on average, a UPS driver makes about 100 deliveries each business day. On-time and safe package delivery are crucial to UPS's success. Hence, UPS offers an optimized navigation tool ''ORION'' (On-Road Integrated Optimization and Navigation), which uses highly advanced big data processing algorithms. This tool for UPS drivers provides route optimization concerning fuel, distance, and time. UPS utilizes supply chain data analysis in all aspects of its shipping process. Data about packages and deliveries are captured through radars and sensors. The deliveries and routes are optimized using big data systems. Overall, this approach has helped UPS save 1.6 million gallons of gasoline in transportation every year, significantly reducing delivery costs.
6. Data Science in Meteorology
Weather prediction is an interesting application of data science. Businesses like aviation, agriculture and farming, construction, consumer goods, sporting events, and many more are dependent on climatic conditions. The success of these businesses is closely tied to the weather, as decisions are made after considering the weather predictions from the meteorological department.
Besides, weather forecasts are extremely helpful for individuals to manage their allergic conditions. One crucial application of weather forecasting is natural disaster prediction and risk management.
Weather forecasts begin with a large amount of data collection related to the current environmental conditions (wind speed, temperature, humidity, clouds captured at a specific location and time) using sensors on IoT (Internet of Things) devices and satellite imagery. This gathered data is then analyzed using the understanding of atmospheric processes, and machine learning models are built to make predictions on upcoming weather conditions like rainfall or snow prediction. Although data science cannot help avoid natural calamities like floods, hurricanes, or forest fires. Tracking these natural phenomena well ahead of their arrival is beneficial. Such predictions allow governments sufficient time to take necessary steps and measures to ensure the safety of the population.
IMD leveraged data science to achieve a record 1.2m evacuation before cyclone ''Fani''
Most data scientist’s responsibilities rely on satellite images to make short-term forecasts, decide whether a forecast is correct, and validate models. Machine Learning is also used for pattern matching in this case. It can forecast future weather conditions if it recognizes a past pattern. When employing dependable equipment, sensor data is helpful to produce local forecasts about actual weather models. IMD used satellite pictures to study the low-pressure zones forming off the Odisha coast (India). In April 2019, thirteen days before cyclone ''Fani'' reached the area, IMD (India Meteorological Department) warned that a massive storm was underway, and the authorities began preparing for safety measures.
It was one of the most powerful cyclones to strike India in the recent 20 years, and a record 1.2 million people were evacuated in less than 48 hours, thanks to the power of data science.
7. Data Science in Entertainment Industry
Due to the Pandemic, demand for OTT (Over-the-top) media platforms has grown significantly. People prefer watching movies and web series or listening to the music of their choice at leisure in the convenience of their homes. This sudden growth in demand has given rise to stiff competition. Every platform now uses data analytics in different capacities to provide better-personalized recommendations to its subscribers and improve user experience.
How Netflix uses data science to personalize the content and improve recommendations
Netflix is an extremely popular internet television platform with streamable content offered in several languages and caters to various audiences. In 2006, when Netflix entered this media streaming market, they were interested in increasing the efficiency of their existing ''Cinematch'' platform by 10% and hence, offered a prize of $1 million to the winning team. This approach was successful as they found a solution developed by the BellKor team at the end of the competition that increased prediction accuracy by 10.06%. Over 200 work hours and an ensemble of 107 algorithms provided this result. These winning algorithms are now a part of the Netflix recommendation system.
Netflix also employs Ranking Algorithms to generate personalized recommendations of movies and TV Shows appealing to its users.
Spotify uses big data to deliver a rich user experience for online music streaming
Personalized online music streaming is another area where data science is being used. Spotify is a well-known on-demand music service provider launched in 2008, which effectively leveraged big data to create personalized experiences for each user. It is a huge platform with more than 24 million subscribers and hosts a database of nearly 20million songs; they use the big data to offer a rich experience to its users. Spotify uses this big data and various algorithms to train machine learning models to provide personalized content. Spotify offers a "Discover Weekly" feature that generates a personalized playlist of fresh unheard songs matching the user's taste every week. Using the Spotify "Wrapped" feature, users get an overview of their most favorite or frequently listened songs during the entire year in December. Spotify also leverages the data to run targeted ads to grow its business. Thus, Spotify utilizes the user data, which is big data and some external data, to deliver a high-quality user experience.
8. Data Science in Banking and Finance
Data science is extremely valuable in the Banking and Finance industry. Several high priority aspects of Banking and Finance like credit risk modeling (possibility of repayment of a loan), fraud detection (detection of malicious or irregularities in transactional patterns using machine learning), identifying customer lifetime value (prediction of bank performance based on existing and potential customers), customer segmentation (customer profiling based on behavior and characteristics for personalization of offers and services). Finally, data science is also used in real-time predictive analytics (computational techniques to predict future events).
How HDFC utilizes Big Data Analytics to increase revenues and enhance the banking experience
One of the major private banks in India, HDFC Bank, was an early adopter of AI. It started with Big Data analytics in 2004, intending to grow its revenue and understand its customers and markets better than its competitors. Back then, they were trendsetters by setting up an enterprise data warehouse in the bank to be able to track the differentiation to be given to customers based on their relationship value with HDFC Bank. Data science and analytics have been crucial in helping HDFC bank segregate its customers and offer customized personal or commercial banking services. The analytics engine and SaaS use have been assisting the HDFC bank in cross-selling relevant offers to its customers. Apart from the regular fraud prevention, it assists in keeping track of customer credit histories and has also been the reason for the speedy loan approvals offered by the bank.
Where to Find Full Data Science Case Studies?
Data science is a highly evolving domain with many practical applications and a huge open community. Hence, the best way to keep updated with the latest trends in this domain is by reading case studies and technical articles. Usually, companies share their success stories of how data science helped them achieve their goals to showcase their potential and benefit the greater good. Such case studies are available online on the respective company websites and dedicated technology forums like Towards Data Science or Medium.
Additionally, we can get some practical examples in recently published research papers and textbooks in data science.
What Are the Skills Required for Data Scientists?
Data scientists play an important role in the data science process as they are the ones who work on the data end to end. To be able to work on a data science case study, there are several skills required for data scientists like a good grasp of the fundamentals of data science, deep knowledge of statistics, excellent programming skills in Python or R, exposure to data manipulation and data analysis, ability to generate creative and compelling data visualizations, good knowledge of big data, machine learning and deep learning concepts for model building & deployment. Apart from these technical skills, data scientists also need to be good storytellers and should have an analytical mind with strong communication skills.
These were some interesting data science case studies across different industries. There are many more domains where data science has exciting applications, like in the Education domain, where data can be utilized to monitor student and instructor performance, develop an innovative curriculum that is in sync with the industry expectations, etc.
Almost all the companies looking to leverage the power of big data begin with a swot analysis to narrow down the problems they intend to solve with data science. Further, they need to assess their competitors to develop relevant data science tools and strategies to address the challenging issue. This approach allows them to differentiate themselves from their competitors and offer something unique to their customers.
With data science, the companies have become smarter and more data-driven to bring about tremendous growth. Moreover, data science has made these organizations more sustainable. Thus, the utility of data science in several sectors is clearly visible, a lot is left to be explored, and more is yet to come. Nonetheless, data science will continue to boost the performance of organizations in this age of big data.
Frequently Asked Questions (FAQs)
1. How do you solve a case study in data science?
A case study in data science requires a systematic and organized approach for solving the problem. Generally, four main steps are needed to tackle every data science case study:
- Defining the problem statement and strategy to solve it
- Gather and pre-process the data by making relevant assumptions
- Select tool and appropriate algorithms to build machine learning /deep learning models
- Make predictions, accept the solutions based on evaluation metrics, and improve the model if necessary.
2. Where can I get data for a case study?
Getting data for a case study starts with a reasonable understanding of the problem. This gives us clarity about what we expect the dataset to include. Finding relevant data for a case study requires some effort. Although it is possible to collect relevant data using traditional techniques like surveys and questionnaires, we can also find good quality data sets online on different platforms like Kaggle, UCI Machine Learning repository, Azure open data sets, Government open datasets, Google Public Datasets, Data World and so on.
3. What tasks does a data scientist need to perform while designing a case study?
Data science projects involve multiple steps to process the data and bring valuable insights. A data science project includes different steps - defining the problem statement, gathering relevant data required to solve the problem, data pre-processing, data exploration & data analysis, algorithm selection, model building, model prediction, model optimization, and communicating the results through dashboards and reports.