What is ITIL®?
The Information Technology Infrastructure Library (ITIL®) is a core set of best practices for IT service management which serve to align IT services with business needs. The latest release of ITIL®V4 is designed to bridge the gap brought on by digital transformation and help professionals and organizations adopt best practices in IT service management for better productivity. ITIL®4 has been designed to provide holistic solutions to embrace lean IT, Agile and DevOps in a cohesive manner.
This 16 hours ITIL® 4 Foundation certification training is aimed at IT professionals who are aspiring to gain the certification and also for those who wish to progress from the Foundation to the higher levels of certification within the ITIL® 4 certification scheme.
Why ITIL® V4?
The latest version of ITIL®, ITIL®4 is well-suited to the present era of digital transformation. This 16-hour ITIL® 4 certification training is meant for IT professionals who are keen on adding this credential to their profile while simultaneously progressing from the Foundation to the higher levels of certification within the ITIL®4 certification scheme. ITIL® 4 has a new and improved scheme that will be compatible with ITIL® V3 and at the same time will help you progress beyond the Foundation level.
Transitioning from V3 to V4
ITIL®V4 has been developed to be compatible with the existing certification scheme while also helping you progress beyond the Foundation level.
ITIL® V4 Certification journey:
ITIL®V3 Certification Level
The Path for transition to V4
Simply take the ITIL® V4 Foundation to transition to the new ITIL® certification.
ITIL® V3 Practitioner
ITIL® V3 Intermediate
Continue collecting credits from ITIL® V3 certification and when credits reach 17, you can give ITIL® MP module
ITIL® V3 Expert
Simply take ITIL® V4 MP module to transition to new Expert level of ITIL® V4
ITIL® V4 Exam:
The ITIL® Foundation Exam is an hour long online examination comprising of 40 questions. An extra time of 15 minutes will be given to those candidates who are attending the exam in a language that isn’t their native or working language.
The exam is in objective test format. There is no negative marking. Participants have to score 26 marks (65%) to attain the certification. This is a closed book exam, and electronic devices are not allowed.
Benefits of ITIL® V4 certification
These are some of the benefits of ITIL®V4 certification:
In these volatile markets, industries need to adopt best practices for process management, in order to ensure that they stay ahead of the competition and generate profits. Organizations with foresight are already adopting these IT service management practices for better productivity.
ITIL® 4 best practices and how to implement them to streamline processes for continuous improvement
Fundamentals of Service Management, Service Lifecycle and other IT-enabled services.
Applying practices learnt to improve business decisions and optimize customer expectations
An in-depth preparation for ITIL® 4 Foundation certification
There are no specific prerequisites for this course, and Axelos has not defined any specific eligibility criteria for the ITIL® 4 Foundation exam. However, the ITIL® 4 Foundation certification is in itself a prerequisite for the higher levels of ITIL® qualifications.
The KnowledgeHut exam plan has been meticulously planned and created by resourcing ITIL® 4 questionnaires and exam blueprints. These will give you maximum learning benefit for clearing the exam at the very first attempt.
Our USP is the quality of our training. Our instructors have created the most comprehensive curriculum for you to clear the exam. Check our 100% refund guarantee!
Not just in learning, but you will get support in all aspects of the certification. Right from assistance with enrolling for exams to solving your doubts post workshop, we have your back!
Apply ITIL skills to enhance the profit margins, productivity, efficiency, agility and customer satisfaction of the industry you work in.
1.1 Recall the definition of:
1.2 Describe the key concepts of creating value with services (2.1,2.1.1, 2.2 and all subsections of 2.5):
1.3 Describe the key concepts of service relationships: (2.3.2, 2.4, 2.4.1 ):
2.1 Describe the nature, use and interaction of the guiding principles (4.3, 4.3.8)
2.2 Explain the use of the guiding principles (4.3):
3.1 Describe the four dimensions of service management (3):
4.1 Describe the ITIL service value system (4.1)
5.1 Describe the interconnected nature of the service value chain and how this supports value streams (4.5)
5.2 Describe the purpose of each value chain activity:
6.1 Recall the purpose of the following ITIL practices:
6.2 Recall definitions of the following ITIL terms:
7.1 Explain the following ITIL practices in detail, excluding how they fit within the service value chain:
The instructor was great. He was able to cater and pivot the course based on the attendee's discussion and was able to demonstrate and provide real-world examples.
Nilotpal was an awesome trainer. He explained all the concepts very well.
It was a very good workshop event. The trainer was excellent at sharing knowledge. It helped in improving my knowledge of Agile processes and applying them in different complex projects including my current project.
This is one of those rare trainings where I did not felt bored/sleepy even for one second during the whole 2 days. I liked the way the trainer conducted the workshop. Anderson was fully prepared and didn't even use a single slide to deliver this training. It was very interactive and practical. The trainer later shared all the flip charts/activities we did via a link. I recommend this training to all who are working on the Agile model, Product owners or aspiring to be learn Agile.
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