ITIL® V4 Foundation Certification Training in Baltimore, MD, United States

Path to Become ITIL® MP & ITIL® SL

  • 16 hours of Instructor-led training
  • 16 PDUs (or 25 PDUs on completion of classroom training + 9 hrs of e-learning)
  • 180 days free e-learning on ITIL® V3 Foundation
  • KnowledgeHut is an ATO of Peoplecert and a Certified Partner of Axelos
  • Course fee includes Foundation exam fee (Does not apply for LVC)
  • 2 sample papers to practice for the certification exam
Group Discount

ITIL® Course Overview

What is ITIL®?
The Information Technology Infrastructure Library (ITIL®) is a core set of best practices for IT service management which serve to align IT services with business needs. The latest release of ITIL®V4 is designed to bridge the gap brought on by digital transformation and help professionals and organizations adopt best practices in IT service management for better productivity. ITIL®4 has been designed to provide holistic solutions to embrace lean IT, Agile and DevOps in a cohesive manner.

This 16 hours ITIL® 4 Foundation certification training is aimed at IT professionals who are aspiring to gain the certification and also for those who wish to progress from the Foundation to the higher levels of certification within the ITIL® 4 certification scheme.

Why ITIL® V4?

The latest version of ITIL®, ITIL®4 is well-suited to the present era of digital transformation. This 16-hour ITIL® 4 certification training is meant for IT professionals who are keen on adding this credential to their profile while simultaneously progressing from the Foundation to the higher levels of certification within the ITIL®4 certification scheme. ITIL® 4 has a new and improved scheme that will be compatible with ITIL® V3 and at the same time will help you progress beyond the Foundation level.

Transitioning from V3 to V4

ITIL®V4 has been developed to be compatible with the existing certification scheme while also helping you progress beyond the Foundation level.

ITIL® V4 Certification journey:

The ITIL4 Certification Scheme is comprised of the following modules:

ITIL®V3 Certification Level


 The Path for transition to V4


V3 Foundation

Simply take the ITIL® V4 Foundation to transition to the new ITIL® certification.

ITIL® V3 Practitioner

  1. Take ITIL® V4 Foundation and further modules in the area of interest to become ITIL® specialist or strategist
  2. Continue with ITIL® V3 certification until you gather 17 credits and become eligible to take ITIL® MP level

ITIL® V3 Intermediate

Continue collecting credits from ITIL® V3 certification and when credits reach 17, you can give ITIL® MP module

ITIL® V3 Expert

Simply take ITIL® V4 MP module to transition to new Expert level of ITIL® V4

ITIL® V4 Certification journey:

The ITIL4 Certification Scheme is comprised of the following modules:

  • ITIL® Foundation
  • ITIL® Specialist modules/ ITIL® Strategist modules
  • ITIL® Managing Professional (MP)/ ITIL® Strategic Leader(SL)
  • ITIL® Master

ITIL® V4 Exam:

The ITIL® Foundation Exam is an hour long online examination comprising of 40 questions. An extra time of 15 minutes will be given to those candidates who are attending the exam in a language that isn’t their native or working language.

The exam is in objective test format. There is no negative marking. Participants have to score 26 marks (65%) to attain the certification. This is a closed book exam, and electronic devices are not allowed.

Benefits of ITIL® V4 certification

These are some of the benefits of ITIL®V4 certification:

  • ITIL®V4 will aid organizations in transforming digitally and make it easier for them to align emerging technologies in their IT operations, using them to streamline business processes.
  • It will empower professionals with the right awareness to work with Lean, Agile and DevOps and aid in the digital transformation of the organizations they work for.
  • ITIL®V4 will enhance the understanding of developers, practitioners and businesses to practice product and service delivery in a more holistic manner.
  • ITIL® helps organizations in achieving the following objectives:
    • Reduction in IT costs
    • Improvement in quality
    • Reduction in risk
    • Improvement in decision making
    • Increment in productivity
    • Organisation-wide transparency and effective communication.
    • Implementing a culture of adopting a practical approach to service management 
    • Adoption of a common framework of practices

    In these volatile markets, industries need to adopt best practices for process management, in order to ensure that they stay ahead of the competition and generate profits.  Organizations with foresight are already adopting these IT service management practices for better productivity.

    What you will learn

    • The concepts, terms and terminology of ITIL®
    • ITIL® 4 best practices and how to implement them to streamline processes for continuous improvement

    • Fundamentals of Service Management, Service Lifecycle and other IT-enabled services.

    • Applying practices learnt to improve business decisions and optimize customer expectations

    • An in-depth preparation for ITIL® 4 Foundation certification


    There are no specific prerequisites for this course, and Axelos has not defined any specific eligibility criteria for the ITIL® 4 Foundation exam. However, the ITIL® 4 Foundation certification is in itself a prerequisite for the higher levels of ITIL® qualifications.

    Who should attend

    • IT professionals
    • Business managers
    • Business process owners
    • Project managers
    • Students and individuals with interest in IT Services Management
    • ITSM Managers and aspiring ITSM Managers
    • Professionals working in other areas of IT like digital, product, development and service.
    • ITIL certified professionals who want to transition to the new version V4


    ITIL® Exam Prep

    The KnowledgeHut exam plan has been meticulously planned and created by resourcing ITIL® 4 questionnaires and exam blueprints. These will give you maximum learning benefit for clearing the exam at the very first attempt.

    The KnowledgeHut Guarantee

    Our USP is the quality of our training. Our instructors have created the most comprehensive curriculum for you to clear the exam. Check our 100% refund guarantee!

    Certification Journey Support

    Not just in learning, but you will get support in all aspects of the certification. Right from assistance with enrolling for exams to solving your doubts post workshop, we have your back!


    1.1 Recall the definition of:

    • Service (2.3.1)
    • Utility (2.5.4)
    • Warranty (2.5.4)
    • Customer (2.2.2)
    • User (2.2.2)
    • Service management (2.0)
    • Sponsor (2.2.2)

    1.2 Describe the key concepts of creating value with services (2.1,2.1.1, 2.2 and all subsections of 2.5):

    • Cost
    • Value
    • Organization
    • Outcome
    • Output
    • Risk
    • Utility
    • Warranty

    1.3 Describe the key concepts of service relationships: (2.3.2, 2.4, 2.4.1 ):

    • Service offering
    • Service relationship management
    • Service provision
    • Service consumption

    2.1 Describe the nature, use and interaction of the guiding principles (4.3, 4.3.8)
    2.2 Explain the use of the guiding principles (4.3):

    • Focus on value(4.3.1–
    • Start where you are (4.3.2–
    • Progress iteratively with feedback(4.3.3–
    • Collaborate and promote visibility (4.3.4–
    • Think and work holistically(4.3.5–
    • Keep it simple and practical(4.3.6–
    • Optimize and automate(4.3.7–

    3.1 Describe the four dimensions of service management (3):

    • Organizations and people (3.1)
    • Information and technology (3.2)
    • Partners and suppliers (3.3)
    • Value streams and processes (3.4-3.4.2)

    5.1 Describe the interconnected nature of the service value chain and how this supports value streams (4.5)
    5.2 Describe the purpose of each value chain activity:

    • Plan (4.5.1)
    • Improve (4.5.2)
    • Engage (4.5.3)
    • Design & transition (4.5.4)
    • Obtain/build (4.5.5)
    • Deliver & support (4.5.6)

    6.1 Recall the purpose of the following ITIL practices:

    • In formation security management (5.1.3)
    • Relationship management (5.1.9)
    • Supplier management (5.1.13)
    • IT asset management (5.2.6)
    • Monitoring and event management (5.2.7)
    • Release management (5.2.9)
    • Service configuration management (5.2.11)
    • Deployment management (5.3.1)
    • Continual improvement (5.1.2)
    • Change control (5.24)
    • Incident management (5.2.5)
    • Problem management (5.2.8)
    • Service request management (5.2.16)
    • Service desk (5.2.14)
    • Service level management (5.2.15)

    6.2 Recall definitions of the following ITIL terms:

    • IT asset (5.2.6)
    • Event (5.2.7)
    • Configuration item (5.2.11)
    • Change (5.2.4)
    • Incident (5.2.5)
    • Problem (5.2.8)
    • Known error (5.2.8)

    7.1 Explain the following ITIL practices in detail, excluding how they fit within the service value chain:

    • Continual improvement (5.1.2) including:
      • The continual improvement model (4.6, fig 4.3)
    • Change control (5.2.4)
    • Incident management (5.2.5)
    • Problem management (5.2.8)
    • Service request management (5.2.16)
    • Service desk (5.2.14)
    • Service level management (5.2.15–

    Meet your instructors


    Sam Elgawady


    A consultant and practitioner of ITSM, Project Management, Process Improvement, ITIL Capabilities and Lifecycle Trainer, and IT Business Analyst; Sam has over 15 years of experience in the IT industry.

    Having started his career as a computer technician, then a system administrator, he subsequently went on to play the roles of Business Analyst, IT Manager, IT Consultant, Project Manager, and Training Manager. He has implemented solutions, improved IT Processes, managed projects and delivered training initiatives, and workshops on various best practices including Project Management, ERP & CRM, Business Analysis, ITIL V2 and V3 Track, COBIT, ISO20K to a number of leading private and public sector organisations in Australia, Malaysia, Hong Kong, Egypt, Qatar, Oman, Nigeria, Kuwait, Jordan, KSA and UAE. His mentoring and counselling capabilities are beyond par and he brings in his vast experience while tutoring professionals who wish to become experts in their fields.

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    Prayas Kad

    Lead Management Trainer & Consultant

    Prayas has over 15 years of IT experience spanning across Project & Test Management, Stakeholder Management, Software Validation & Verification, Data Migrations & Integration, Learning & Development Projects, Data warehousing, Business Intelligence and Software Developments, Reporting and Analytics. Assignments. 
    His expertise is primarily in domains like Insurance, Finance, Banking, Telecom Billing, Aircraft Software Maintenance MRO, CRM, UK E-Governance Projects, Publishing Media, and Retails.
    He brings in his vast experience and expertise into his training workshops, and mentors participants in areas of Test management and Integration.

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    Milind Gawaskar

    Business Analyst

    Milind is an IT Service Management (ITSM / ITIL) and Business Process Consultant with more than 11 years of versatile IT industry experience and balanced exposure across crucial IT areas including IT Strategy, IT Pre-Sales, IT Service Delivery, IT Risk & Assurance, IT Service Management & Performance Improvement, IT Governance, Business Process Management, Organizational Change Management, Application Development & Support and Infrastructure Support.

    His vast area of expertise helps him mentor and train professionals on a variety of subjects and fields. His qualifications include certifications from Lean Digital, ITIL and COBIT.

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    Ian Hirst

    Project Manager

    Ian Hirst is a Certified Project Management Professional (PMBOK) and a highly experienced Project Management and Information Technology specialist who has been involved in the IT industry for over 30 years.

    Ian is a Project and Program Management trainer, instructor and counsellor providing project health check, project recovery and program planning support to a variety of business and IT projects and programs in many organizations. 

    He has been a lecturer at the Australian National University and the University of NSW. 
    Ian’s expertise lies in : 
    • Project & Programme Management
    • Transition Management
    • Stakeholder Management
    • Change Management
    • IT Governance
    • Software Development
    • IT Infrastructure
    • Testing & Test Management
    • Business & Systems Analysis
    • Business Process Re-engineering
    • Requirements Management
    • Risk Management
    …among other disciplines.

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    Have More Questions?

    ITIL® V4 Foundation Certification Course in Baltimore, MD

    The American city of Baltimore near Washington DC is famous for being an educational, cultural and musical hub on one side and on the other, it is proliferating in shipbuilding, agriculture, electronics, manufacturing and poultry sectors. Professionals seeking a prolific career can make a good start here in this city. Seeing the organizations realizing the increasing importance of ITIL professionals, KnowledgeHut academy offers ITIL Foundation training in Baltimore at a nominal cost.

    What is the course all about?

    The ITIL Foundation classroom training in Baltimore offers practice sessions, comprehensive study material and the e-learning version, which value-add to the in-depth understanding of ITIL concepts, training, experience, and practices on streamlining processes facilitating systematic intra-communication. Further, ITIL Foundation online training in Baltimore helps in passing a rigorous ITIL Foundation certification.

    Benefits of the course

    On successful completion of the information technology infrastructure library ITIL certification in Baltimore, you are awarded either 16PDUs or 25 PDUs on classroom training completion added with 9 hours of ITIL e-learning. You also get 180 days of free e-learning of ITIL Foundation. In addition, you get the scope to practice hard for the certification examination over 4 mock examinations. The courseware, approved by AXELOS and PEOPLECERT, can be easily downloaded.


    The institute?s competitive cost encourages many professionals to enrol in this immense learning program which sharpens your skills to ensure maximum returns to your organization. To cater to the fast changing learning and training needs of the IT and business professionals, this program sharpen your skills along with the good exposure to lab sessions and a certificate given to the participants after successful completion of the program is highly valued and aids in participant's career.