ITIL® V4 Foundation Certification Training in Boston, MA, United States

Path to Become ITIL® MP & ITIL® SL

  • 16 hours of Instructor-led training
  • 16 PDUs (or 25 PDUs on completion of classroom training + 9 hrs of e-learning)
  • 180 days free e-learning on ITIL® V3 Foundation
  • KnowledgeHut is an ATO of Peoplecert and a Certified Partner of Axelos
  • Course fee includes Foundation exam fee (Does not apply for LVC)
  • 2 sample papers to practice for the certification exam

ITIL® Course Overview

1) What is ITIL®?

The Information Technology Infrastructure Library (ITIL®) is a framework designed for the standardization of selecting, planning, delivering, and maintaining the IT services and processes within an organization. The framework helps in achieving the predicted service delivery by improving efficiency. With the ITIL® framework, IT administrator works as a business service partner and not just back-end IT guy.

One of the reasons why ITIL® is so well-appreciated and demanded globally is because of its versatility. ITIL® has been designed by keeping in mind the needs of different organizations. This allows the organization to incorporate the framework according to their requirements. One can estimate the scalability and flexibility of ITIL® with the fact that it can be easily adapted due to its ability to work in alignment with other practices such as Six Sigma, COBIT or TOGAF.

2) Certification Levels in ITIL® 4

The ITIL® 4 certification scheme has been designed in a way to align it with the existing ITIL® v3 and provide a clear path for the practitioners to continue developing their skills.

Levels of ITIL Certification within the ITIL 4 Certification Scheme:

  • ITIL V4 Foundation - now available
  • ITIL Managing Professional (MP) - launching 2019/2020
  • ITIL Strategic Leader (SL) - launching H1 2020
  • ITIL 4 Master - launching H2 2020

ITIL V4 Foundation:

The ITIL® 4 Foundation Certificate is an introduction to ITIL® 4 framework. It allows the candidates to understand the IT Service Management by using the end-to-end operating model. It deals with the creation, delivery, and continual improvement of IT services and products. Professionals who are ITIL® 4 certified know who ITIL® can be used to enhance the IT Service Management.

ITIL® 4 is the next evolution of the ITIL® framework. It consists of a stream of four modules named ITIL® Managing Professional (ITIL® MP). These four modules are:

ITIL® Specialist Create, Develop and Support

This module includes the expansion of the current ITIL® scope to cover the creation of the services. It also covers the activities involving the ‘core’ service management.

In this module, the focus will be on integrating the value streams and activities for creating, delivering, and supporting IT-enabled services and products.

ITIL® Specialist Drive Stakeholder value

In this module, all the interaction and engagement between the service provider and the customer, suppliers, users, and partners will be covered. The main aim of this module is to use the IT-enabled services to convert demand into value.

This module will help the candidates gain knowledge about SLA design, CX and UX design, communication, multi-supplier management, customer journey mapping, relationship management and many more.

ITIL® Specialist High Velocity IT

This module explores the different ways in which the digital organizations and digital operating models function in high-velocity environments.

Working practices like Agile and Lean, and technologies like Automation, Automatic testing and Cloud are used to focus on the delivery of services and products in order to obtain maximum value.

ITIL® Strategist Direct Plan and Improve

This module helps the candidates hone their practical skills to create an organization that believes in learning and improving and has an effective strategic direction.

It will cover the impact of the different working practices in the organization. It also provides candidates with practices and strategies to plan and deliver improvements.

ITIL® V4 was introduced with new updates and schemes such as the embodiment of ITIL® Foundation and the ITIL® Master exams.

Once a student clears the foundation level examination, the next steps are the Managing Professional and Strategic Leader. Both these levels have a different set of examination and scheme.

    ITIL® Managing Professional (MP) is designed for apprentices who engage with technology and digital teams throughout the organization.

    They are not just confined to the IT departments. This course attempts to give experience and expertise to run successful teams, IT projects, and workflows.

    Modules cover ‘ITIL® Specialists’ in -

    • Drive Stakeholder Value
    • Create, Deliver and Support
    • High Velocity IT

    ITIL® Master

    Managing

    Professional

    Transition

    ITIL®  Managing Professional

    ITIL® Strategic Leader

    ITIL®

    Specialist

    ITIL®

    Specialist

    ITIL®

    Specialist

    ITIL®

    Strategist

    ITIL®

    Strategist

    ITIL® Leader

    Create,

    deliver and

    support.

    Drive

    Stakeholder

    Value

    High

    Velocity

    IT

    Direct.

    Plan and

    Improve

    Direct.

    Plan and

    Improve

    Digital & IT

    Strategy

    ITIL® V4   Foundation


    This ITIL® Strategic Leader (SL) exam is designed for those who engage with “every digitally equipped assistance”. 

      The objective of this course is to develop the apprentice on how to utilize technology to address and deliver business procedure. It also emphasizes the role of IT in this process.

      ITIL V4 Syllabus includes -

        • ITIL® Leader – Digital & IT Strategy
        • ITIL® Strategist – Direct, Plan, and Improve

          Both of these exams end at the same level which is the ITIL® Master exam. It is the most advanced level in the examination.

        3) Certification Levels in ITIL® V3

        After the completion of classroom training and a written exam, the admins can complete their ITIL® training and get a certification.

        Levels of ITIL Certification within the ITIL V3 Certification scheme:

          • ITIL Foundation Certification Level
          • ITIL Practitioner Certification Level
          • ITIL Intermediate Certification Levels
          • ITIL Expert Level
          • ITIL Master Level

          1) ITIL® Foundation Certification

          This is the certificate for entry-level candidates and focuses on the key terminologies, elements, and concepts that will be used in the lifecycle of the ITIL®.

          2) ITIL® Practitioner Certification

          This certification will help the professional adapt the ITIL® framework according to the business objectives of their organization. This course can be taken up any time after a foundation certificate has been received. This course will also include metrics, communication, and organizational change management.

          3) ITIL® Intermediate Certifications 

          This certification covers different concepts associated with the ITSM. It is divided into two tracks- service lifecycle and service capability modules.

          4) ITIL® Expert

          At this stage, the admins will be able to demonstrate the entire scheme of ITIL®. After this certification, the admin will obtain skills pertaining to the best practices of the ITIL®. Apart from the exam, to earn this certification, one needs 17 credits from previous modules and managing across the lifecycle module.

          5) ITIL® Master

          This is the highest level of certification in which the admin needs to explain why they chose their areas of study, methods, and principles. There is no certification exam. The admin must submit written assignments and some oral interviews.

          4) Career Benefits of having ITIL® Certification

          Here are the top career benefits of having an ITIL® certification:

          1. You will gain a detailed insight into the ITIL® framework helping you manage work better.
          2. You will have better job prospects.
          3. You will be recognized for your expertise and management skills in the organization.
          4. You will be able to understand the common terminologies used in business across the industries.
          5. You will be able to better know the relation between business and IT.
          6. There are several ITIL® v3 certifications that will help you build sharper skills set.
          7. The ITIL® certifications will open doors for you in terms of job roles within your organization.
          8. ITIL® is used globally, so there is a lot of potential for job growth in the market.
          9. For a person who has ITIL® Training, ROI will be much higher.
          10. Certified ITIL® professional is in high demand and the market is stable enough for them to be in demand for a long time. So, investing in ITIL® certification is a low-risk effort.

          5) Benefits of implementing ITIL® in an Organization by ITIL® Certified Professional

          The overall goal of ITIL® is the improvement of the business service. There are a certain set of practices that helps IT service management. The support system of the business service is optimized using the capabilities of the people, process, technology, and suppliers.

            • ITIL® is one of the most accepted and recognized approaches to IT service management and delivery. It is well-regarded all over the world.
            • ITIL® is a set of practices, not methodology, making it compatible with popular frameworks like PRINCE2 and PMP.
            • ITIL® acts as a service provider by running the IT department. This makes IT into a core part of the business.
            • Processes like the ITIL® Incident Management and Problem Management that quickly restores the services and also creates workarounds.
            • ITIL® also allows organizations to prevent incidents by reviewing major incident reviews and eliminating root causes.
            • ITIL® helps your team better understand and manage customer expectations service level management and business relationship management.
            • Change Management is one of the disciplines of ITIL® that allows Continual Service Improvement (CSI).
            • ITIL® helps in the management of accounts, budget and charging requirements related to service costs.
            • Risk analysis and management activities are one of the processes involved in the ITIL.
            • ITIL® helps keep the customer satisfaction high giving the organization competitive management.

            6) Credit System & Transition from ITIL® V3 to ITIL® V4

            The ITIL® credit system is used to provide support to the certification scheme of the ITIL®. This is done by recognizing your investment in the certifications.

             ITIL® V3 Credit system

            In the ITIL® v3 credit system, a specific credit value is assigned to every ITIL® certification. It is done on the basis of its level of ITIL® content. After the candidate has completed the ITIL® examination, certification and credits are awarded. These credits can be used to get the ITIL® Expert level of certification. For this, the candidate must have at least 22 credits. The credits also include the 3 credits from the ITIL® practitioner that covers the full spectrum of ITIL® best practice.

            Before advancing to the ITIL® Expert, 17 credits are required to be earned. These can be earned in any order once the two credits for ITIL® Foundation have been completed.

            Here is detailed information on the credits assigned to different ITIL® Certification levels:

            ITIL® Certification Level

            Credits

            ITIL® V3/V4 Foundation Certification

            2 credits

            ITIL® Intermediate Service Lifecycle stream:

            Service Strategy (SS)

            Service Design (SD)

            Service Transition (ST)

            Service Operation (SO)

            Continual Service Improvement (CSI)

            3 credits each

            ITIL® Intermediate Service Capability stream

            ·         Planning, Protection, and Optimization (PPO)

            ·         Service Offerings and Agreements (SOA)

            ·         Release, Control, and Validation (RCV)

            ·         Operational Support and Analysis (OSA)

            4 credits each

            ITIL® Managing Across the Lifecycle (MALC)

            5 credits


            The following credit values are needed for certification levels higher than the ITIL® Foundation:

            ITIL® Certification Level

            Number of Credits Required

            Composition of Credits

            ITIL® Foundation

            None

            None

            ITIL® Intermediate

            2 credits

            2 credits from ITIL® Foundation

            ITIL® Managing Across the Lifecycle (MALC)

            17 credits

            2 credits from ITIL® Foundation and a minimum of 15 credits from ITIL® Intermediate or complementary qualifications

            ITIL® Expert

            22 credits

            2 credits from ITIL® Foundation, minimum of 15 credits from either ITIL® Intermediate or complementary qualifications, and 5 credits from ITIL® MALC


            The transition from ITIL® v3 to ITIL® 4 scheme:

            One can gain the knowledge and skills required to learn the core concepts of the update while transitioning from ITIL® v3 to ITIL® 4 scheme.

              ITIL® v3 Foundation certified
              Once you have obtained the ITIL® v3 Foundation certification, you can straight away take the ITIL® 4 Foundation to transition into the new scheme. A new single exam will be required to cover the new material in the ITIL® 4 Foundation.

              ITIL® Intermediate/Practitioner level
              If you have started collecting credits from Intermediate or Practitioner levels, it is better to continue with the v3. This will help you prepare for the east transition while gaining the designation of the ITIL® Managing Professional.

              ITIL® v3 expert
              If you are on this level, get the ITIL® Managing Professional designation by taking the ITIL® Managing Professional Transition module as soon as it is released.

              After achieving the destination, you will only need to pursue the ITIL® Leader Digital and Strategy module instead of completing the ITIL® Strategic Leader stream. Completing both the streams will make you eligible to move towards the ITIL® Master.

              7) What is ITIL® Service Capability:

              ITIL® Service Capability modules:

              • ITIL® Operational Support and Analysis
              • ITIL® Planning, Protection, and Optimization
              • ITIL® Release, Control, and Validation
              • ITIL® Service Offerings and Agreements

              ITIL® Operational Support and Analysis

              • ITIL® Operational Support and Analysis (OSA) module focuses on enabling event, problem, incident, access, request, IT operations, technical, and application management.
              • This module teaches organizations and individuals, the management of day-to-day operations of IT services.
              • The candidates also learn the implementation of the ITIL® processes enabling them to deliver and support IT services. 
              • The worth of this module is 4 credits.

              ITIL® Planning, Protection, and Optimization

              • One of the certifications of the ITIL® Service Capability workstream is the Planning, Protection, and Optimization (PPO) module.
              • The module focuses on enabling availability, capacity, demand management, information security, and IT service continuity.
              • Based on the ITIL® Service Design publication, the PPO course helps to develop an understanding of the ITIL® Service Design processes.
              • The PPO module is worth 4 credits.

              ITIL® Release, Control, and Validation

              • This module focuses on the practical applications of Release, Control, and Validation (RCV). 
              • This includes enabling plans, test, and implementing new services to meet the needs of the user and organization.
              • The course’s content is from the guidance contained in the ITIL® Service Transition publication.
              • The module is worth 4 credits.

              ITIL® Service Offerings and Agreements

              • ITIL Service Offerings and Agreements (SOA) focuses on the practical applications of the SOA practices to enable portfolio, service catalog, service level, supplier, demand, and financial management.
              • This course is based on the guidance mentioned in the ITIL® Service Design and ITIL® Service Strategy publications.
              • This course helps the candidates understand the stages of the lifecycle of ITIL® – service strategy, design, transition, and continual improvement. 
              • The SOA module can help you earn 4 credits.

              8) Why ITIL® V4 was launched by Axelos?

              The most significant purpose for developing an advanced version of the ITIL® V3 was because of its specific shortcomings. These are -
                    1. An unsatisfactory involvement with the ITSM Community
                    2. Incompetent to perceive the current trends in software developments and IT services.

              The latest version addressed the bad relationship issues by giving them heads-up as it will publish the updates in the community, thus avoiding any hindrance in the free flow of data. Moreover, to give the students a complete overview from the beginning, the whole foundation course under the ITIL® V4 has been revised. It is updated based on the requirements of modern business. What makes these revisions so accurate is the fact that they are based on the feedback of millions of ITIL® practitioners and are completely practical.

              Evolution of ITIL® V4 -

                • Evolved ITIL® practices in the wider context of customer experience, value streams, and digital transformation.
                • Embracing advanced ways of connecting with the community by adapting to the new ways of working such as DevOps, Agile and Lean hence promoting new alliances.
                • The framework of ITIL® V4 is designed to give comprehensive guidance to organizations on how they should address the new service management challenges effectively and utilize the latest technologies which will help them transform digitally.
                • Designed to assist the organization to provide effective governance and deliver accurate IT service management which is flexible, coordinated and integrated. The flexibility also allows the organization to provide accurate data all over the business without any interruptions to the free flow of data, ultimately improving the customer experience.
                • This update has made the ITIL® way more extensible. agile, and collaborative.

                What you will learn

                • The concepts, terms and terminology of ITIL®
                • ITIL® 4 best practices and how to implement them to streamline processes for continuous improvement

                • Fundamentals of Service Management, Service Lifecycle and other IT-enabled services.

                • Applying practices learnt to improve business decisions and optimize customer expectations

                • An in-depth preparation for ITIL® 4 Foundation certification

                PREREQUISITES

                There are no specific prerequisites for this course, and Axelos has not defined any specific eligibility criteria for the ITIL® 4 Foundation exam. However, the ITIL® 4 Foundation certification is in itself a prerequisite for the higher levels of ITIL® qualifications.

                3 Months FREE Access to all our E-learning courses when you buy any course with us

                Who should take this ITIL Certification?

                • IT professionals
                • Business managers
                • Business process owners
                • Project managers
                • Students and individuals with interest in IT Services Management
                • ITSM Managers and aspiring ITSM Managers
                • Professionals working in other areas of IT like digital, product, development and service.
                • ITIL certified professionals who want to transition to the new version V4

                KNOWLEDGEHUT EXPERIENCE

                ITIL® Exam Prep

                The KnowledgeHut exam plan has been meticulously planned and created by resourcing ITIL® 4 questionnaires and exam blueprints. These will give you maximum learning benefit for clearing the exam at the very first attempt.

                The KnowledgeHut Guarantee

                Our USP is the quality of our training. Our instructors have created the most comprehensive curriculum for you to clear the exam. Check our 100% refund guarantee!

                Certification Journey Support

                Not just in learning, but you will get support in all aspects of the certification. Right from assistance with enrolling for exams to solving your doubts post workshop, we have your back!

                ITIL® Course Curriculum

                1.1 Recall the definition of:

                • Service (2.3.1)
                • Utility (2.5.4)
                • Warranty (2.5.4)
                • Customer (2.2.2)
                • User (2.2.2)
                • Service management (2.0)
                • Sponsor (2.2.2)

                1.2 Describe the key concepts of creating value with services (2.1,2.1.1, 2.2 and all subsections of 2.5):

                • Cost
                • Value
                • Organization
                • Outcome
                • Output
                • Risk
                • Utility
                • Warranty

                1.3 Describe the key concepts of service relationships: (2.3.2, 2.4, 2.4.1 ):

                • Service offering
                • Service relationship management
                • Service provision
                • Service consumption

                2.1 Describe the nature, use and interaction of the guiding principles (4.3, 4.3.8)2.2 Explain the use of the guiding principles (4.3):

                • Focus on value(4.3.1–4.3.1.4)
                • Start where you are (4.3.2–4.3.2.3)
                • Progress iteratively with feedback(4.3.3–4.3.3.3)
                • Collaborate and promote visibility (4.3.4–4.3.4.4)
                • Think and work holistically(4.3.5–4.3.5.1)
                • Keep it simple and practical(4.3.6–4.3.6.3)
                • Optimize and automate(4.3.7–4.3.7.3)

                3.1 Describe the four dimensions of service management (3):

                • Organizations and people (3.1)
                • Information and technology (3.2)
                • Partners and suppliers (3.3)
                • Value streams and processes (3.4-3.4.2)

                5.1 Describe the interconnected nature of the service value chain and how this supports value streams (4.5)5.2 Describe the purpose of each value chain activity:

                • Plan (4.5.1)
                • Improve (4.5.2)
                • Engage (4.5.3)
                • Design & transition (4.5.4)
                • Obtain/build (4.5.5)
                • Deliver & support (4.5.6)

                6.1 Recall the purpose of the following ITIL practices:

                • In formation security management (5.1.3)
                • Relationship management (5.1.9)
                • Supplier management (5.1.13)
                • IT asset management (5.2.6)
                • Monitoring and event management (5.2.7)
                • Release management (5.2.9)
                • Service configuration management (5.2.11)
                • Deployment management (5.3.1)
                • Continual improvement (5.1.2)
                • Change control (5.24)
                • Incident management (5.2.5)
                • Problem management (5.2.8)
                • Service request management (5.2.16)
                • Service desk (5.2.14)
                • Service level management (5.2.15)

                6.2 Recall definitions of the following ITIL terms:

                • IT asset (5.2.6)
                • Event (5.2.7)
                • Configuration item (5.2.11)
                • Change (5.2.4)
                • Incident (5.2.5)
                • Problem (5.2.8)
                • Known error (5.2.8)

                7.1 Explain the following ITIL practices in detail, excluding how they fit within the service value chain:

                • Continual improvement (5.1.2) including:
                  • The continual improvement model (4.6, fig 4.3)
                • Change control (5.2.4)
                • Incident management (5.2.5)
                • Problem management (5.2.8)
                • Service request management (5.2.16)
                • Service desk (5.2.14)
                • Service level management (5.2.15–5.2.15.1)

                ITIL® Certification Process

                ITIL® Roles & Salary:

                An Incident Manager with ITIL® V3 certification based in Boston earns $75,000 per annum on an average. The annual salary for the same ranges from $49,700 - $1,20,000 in Boston.

                According to LinkedIn, an ITIL® certified problem manager in Boston earns from $37,400 - $1,33,000. The reported average annual salary is $1,01,000 per annum.

                The average annual salary of a Change Manager with an ITIL® V3 certification is $1,00,000 in Boston. The compensation of the Change Manager based in Boston ranges between $71,000 - $160,000 per annum.

                A Business relationship manager with ITIL® certification, in the Boston area, earns $66,000 per annum according to LinkedIn Salary.

                The average annual salary of a Project Manager with an ITIL® V3 certification in Boston is $83,000. A Project Manager based in Boston earns a yearly compensation of $50,000 - $130,000.

                A Service Delivery Manager with an ITIL® V3 certification based in Boston earns an average annual salary of $95,000. The annual salary of the Service Delivery Manager ranges between $61,200 - $1,28,000 in Boston.

                The responsibilities and salaries of the ITIL® V3 Service Strategy roles in Boston are as follows:

                Sl No.
                ITIL Roles
                Responsibilities
                Salary in Boston/US (per annum)
                1.Business Relationship Manager
                • Identify customer needs
                • Maintain a healthy relationship with the customer
                • Ensure customer needs are met by the service provider with an appropriate catalog of services.
                $66,000

                2.Demand Manager
                • Anticipate the customer demands
                • Influence them
                • Understand them completely
                $85,000
                3.Financial Manager
                • Management of accounting
                • Budgeting
                • Changing requirements of IT service provider
                $136,984
                4.IT Steering Group (ISG)
                • Review business and IT strategies to ensure that they are aligned.
                • Consists of senior management from both aspects
                $66,001
                5.Service Portfolio Manager
                • Develop the offering and capabilities of the IT Service provider.
                • Deciding the strategy used to serve the customer.
                $1,00,000

                The responsibilities and salaries of the ITIL® V3 Service Design Roles in Boston are as follows:

                Sl No.
                Roles
                Responsibilities
                Salary in Boston/US (per annum)
                1.Applications Analyst
                • Manage the application throughout its lifecycle.
                $79,503
                2.Availability Manager
                • Analyze, measure, define, plan, and improve all the aspects of the availability of IT Services.
                $1,06,000
                3.Capacity Manager
                • Ensure that services and infrastructure are delivered according to agreed terms.
                • Also, ensure that performance targets are met in an effective manner in all aspects.

                4.Compliance Manager
                • Ensure all the guidelines and standards are followed.
                • Monitor whether consistent accounting and all other practices are employed.
                $77,865
                5.Enterprise Architect
                • Maintain Enterprise Architecture (EA), including business’s interrelations.
                $145,947
                6.Information Security Manager
                • Ensure the confidentiality, integrity, and availability of an organization’s information, assets, as well as IT services.
                $95,193
                7.IT Service Continuity Manager
                • Manage the risks that could hinder the IT services.
                $1,07,000
                8.Risk Manager
                • To assess, identify, and control the risks, analyze the value of assets to the business.
                $1,03,000
                9.Service Catalogue Manager
                • Ensure that all the information with the service catalog is accurate and up-to-date.
                $70,000
                10.Service Design Manager
                • Produce quality, secured, and resilient designs to come up with improved services.
                $83,000
                11.Service Level Manager
                • Ensure that all the operational level agreements, service management processes, as well as underpinning contracts, are appropriate and at the agreed level targets.
                $70,000
                12.Service Owner
                • Negotiate Operational Level Agreements (OLAs) while acting as the counterpart of the service level manager.
                $96,000
                13.Supplier Manager
                • Ensure that contracts with suppliers are supporting the business needs.
                • Ensure that suppliers are meeting their contractual commitments.
                $79,100
                14.Technical Analyst
                • Provide technical support for managing the IT infrastructure.
                $65,735

                The responsibilities and salaries of the ITIL® V3 Service Transition Roles and Boards in Boston are as follows:

                Sl No.
                Roles
                Responsibilities
                Salary in Boston/US (per annum)
                1.Application Developer
                • Develop and maintain custom applications.
                • Customize the products from software vendors.
                $82,206
                2.Change Advisory Boards (CAB)
                • Advise Change manager in the prioritization, assessment, as well as scheduling of the changes.

                3.Change Manager
                • Make efficient changes causing minimum disruption in IT Services.

                4.Configuration Manager
                • Maintain information about the configuration items required for the delivery of IT services.
                $88,400
                5.Emergency Change Advisory Board (ECAB)
                • Take decisions about the high impact of emergency change.

                6.Knowledge Manager
                • Gather, analyze, store, share knowledge and information to improve efficiency.
                $79,200
                7.Project Manager
                • Plan and coordinate the resources to deploy major releases within specified cost, time, and quality.
                $80,000
                8.Release Manager
                • Protect the integrity of the live environment.
                • Ensure correct and appropriate components are released.
                $94,425
                9.Test Manager
                • Ensure customer satisfaction through the deployed releases and services.
                • Verify that IT operations are able to support the newly released service.
                $110,523

                The responsibilities and salaries of the ITIL® V3 Service Operation Roles and Boards in Boston are as follows:

                Sl No.
                Roles
                Responsibilities
                Salaries (per annum)
                1.1st Level Support
                • Register and classify the received incidents.
                • Respond immediately and appropriately to restore the impacted IT Service.

                2.2nd Level Support
                • Incidents not solved by the1st level support are taken over.
                • If they also fail to support the incident, it is passed to the Problem Management.

                3.3rd Level Support
                • Provide a solution to the 2nd level support when requested.

                4.Access Manager
                • Prevent access to non-authorized users
                • Grant the access and right to use the service to authorized users.
                $1,10,000
                5.Facilities Manager
                • Manage the physical environment where the IT infrastructure is located.
                $108,997
                6.Incident Manager
                • Report the effective implementation of the Incident Management Process.
                $90787
                7.IT Operations Manager
                • Ensure all the daily operations are being carried out reliably and in a timely manner.
                $83,766
                8.IT Operator
                • Perform daily operational activities.
                • Installing standard equipment in the data center.
                • Taking periodic backups.

                9.Major Incident Team
                • Focuses on the resolution of the major incident.

                10.Problem Manager
                • Manage the lifecycle of the problems.
                • Minimize the impact of the incidents that are not avoidable.
                $1,01,000
                11.Service Request Fulfilment Group
                • It specializes in the fulfillment of special kinds of service requests.

                The responsibilities and salaries of the ITIL® V3 Continual Service Improvement Roles in Boston are as follows:

                Sl No.
                Roles
                Responsibilities
                Salary in Boston/US (per annum)
                1.CSI Manager
                • Manage improvements to both IT services as well as IT Service Management processes.
                $60421
                2.Process Architect
                • Maintain the process architecture.
                • Ensure that all processes are cooperating seamlessly with each other.
                $95,808
                3.Process Owner
                • Design, sponsor, and continually improve the process and its metrics.

                $1,00,000


                ITIL® Exam:

                For the ITIL® Certification examination, you need to adopt the PDCA or Plan-Do-Check-Act cycle. All phases of this cycle are described below:

                Plan:
                You first need to briefly understand the ITIL lifecycle and grasp its overview. Then try to give some sample exam papers and assess your knowledge. Accordingly, create the study plan.

                Do: Implement your plan.

                Check: Assess your progress by taking some more mock tests.

                Act: After assessing your progress, work on the areas where improvement is required through revision, sample tests, and reviews.

                Prometric is an organization which provides technology-enabled testing and assessments. Through its top quality test development and the test delivery options it allows  clients to launch their testing programs all around the globe. This feature is further strengthened by the fact that Prometric has a presence of more than 10,000 test centers in more than 160 countries.Every year, more than 10 million tests are held through Prometric, which is a wholly-owned subsidiary of ETS,  for around 400 clients around the globe. Some of the major fields for which these tests are held are:

                • Academic
                • Finance
                • Healthcare
                • Government
                • Professional
                • Corporate
                • IT

                To register for an ITIL® V4 Foundation exam session, you can use Prometric. You need to log on to www.prometric.com and follow the below steps for your respective examination:

                Step 1:
                Click on the ‘Schedule My Test’ button visible on the slider of the home page.

                Step 2: You will be redirected to a new page where you need to select a test sponsor for your ITIL® Foundation exam. For the ITIL® Foundation exam, test sponsor is PeopleCert.

                Step 3: Click on the test sponsor’s name, i.e., PeopleCert. Here, all the exams conducted by PeopleCert would be available.

                Step 4: Click on the ‘Schedule My Test’ option.

                Step 5: You will be redirected to another page. Select your country ‘United States’ to schedule your appointment for ITIL® Foundation Exam in Boston. Click on ‘Next’ to go to the next page.

                Step 6: This page contains all the registration requirements as well as things that you would need to bring with you to the testing center. Read the instructions and click ‘Next’ to go to another information page.

                Step 7: Agree to the conditions described in this Privacy Policy Review page and click on ‘Next’ to proceed.

                Step 8: Provide confirmation for the testing accommodation for examination, if approved.

                Step 9: Provide your eligibility ID and the first four characters of your last name.

                Step 10: A new page pops up and you will be asked to select date and time for the examination out of available options.

                Step 11: Once you choose your test center, complete appointment verification and have provided additional information required, your appointment is completed.

                Pearson is the world’s largest learning company and Pearson VUE is a part of it. It has more than 35,000 employees around the globe. For more than 450 credential owners, it is the ideal choice for testing programs. For development, management, delivery, and growth of their testing programs, the credential owners choose Pearson VUE. Pearson VUE is computer-based testing that has below major features:

                • Handles high-stakes online practice tests
                • Handles proctored exams by providing the most secure testing environment.

                You can select Pearson VUE to schedule your appointment for the ITIL® V4 Foundation exam and follow the steps mentioned below for the same:

                Step 1: Log on to www.pearsonvue.com

                Step 2: Click on ‘For test takers’, then click on ‘Schedule an exam’.

                Step 3: Choose the name of the sponsor for your exam, i.e., PeopleCert.

                Step 4: ‘Sign in’ or ‘Create Account’ accordingly to schedule, reschedule, or even cancel your ITIL® Foundation exam.

                Step 5: After signing in, follow the steps to schedule your ITIL® Foundation exam through Pearson VUE.

                Click on ‘For test takers’ after you log onto www.pearsonvue.com. After that follow the below steps to locate your test center:

                Step 1:
                Choose ‘Schedule an exam’ from the drop-down list.

                Step 2: You will be redirected to a new page. Enter the name of your test sponsor, which in this case is ‘PeopleCert’.

                Step 3: You will be taken to the PeopleCert page. Click on the ‘Find a test center’ on the right side of the page.

                Step 4: A new page will be opened with a search bar. Enter the location which is ‘Boston’ into it and click on ‘Search’.

                Step 5: All the available test centers in Boston would be displayed in the list.

                Following are the Pearson VUE test centers in Boston:

                1. Pearson Professional Center

                  31 St James Ave # 725, Boston, MA 02116, USA

                  Phone: +1 617-451-1473

                2. Pearson Professional Center

                  295 Devonshire St, Boston, MA 02110, USA

                  Phone: +1 617-423-9297

                3. Pearson Professional Center

                  186 Alewife Brook Pkwy, Cambridge, MA 02138, USA

                  Phone: +1 617-520-2052

                The Prometric Centre in Boston is located at:

                Prometric
                Address: 225 Friend St, Boston, MA 02114, USA
                Phone:  +1 617-651-3881

                As is visible from the following table, the exam fees for the ITIL® examination varies from level to level:

                Sl No.

                ITIL® Exam Cost (V3 & V4)

                Price

                1.

                ITIL®V3  Foundation

                £236.00

                2.

                ITIL® V4 Foundation

                £236.00

                3.

                ITIL® Intermediate

                Service Lifecycle Modules

                Service Strategy

                £283.00

                Service Design

                £283.00

                Service Transition

                £283.00

                Service Operation

                £283.00

                Continual Service Improvement

                £283.00

                Service Capability Modules

                Operational Support and Analysis

                £283.00

                Planning, Protection, and Optimization

                £283.00

                Release, Control, and Validation

                £283.00

                Service Offerings and Agreements

                £283.00

                4.

                ITIL® Practitioner

                £389.00

                5.

                ITIL® Managing Across the Lifecycle

                £283.00

                ITIL® Certification cost:

                In Boston, an Instructor-led training for your ITIL® V4 certification would cost around $1,299. It allows 90 days of flexible access for the training in Boston with the instructor.

                Other cost components which are included in the ITIL® V4 Certification cost are generally:

                • ITIL® V4 Study Guide
                • ITIL® Practice tests

                You can choose to select ITIL® V4 study guide soft copy rather than the paperback version which would otherwise cost you $30. You can also choose to select either full-length practice tests for ITIL® V4 Certification available online which are free. Or, you can buy the practice tests from professional ITIL® certification exam website for $25 to $50 as well.

                ITIL® Training:

                While selecting the best ITIL® V4 Certification training institute in Boston that suits you, make sure that the institute checks off the below conditions:

                • The training institute must be accredited by Axelos through Peoplecert. 
                • The training institute must have a high passing rate.
                • All the trainers and consultants must have accreditation and experience in the relevant field.
                • Pre-courseware should be provided to you in order for you to understand more and ask more queries.
                • The training should not be confined to just slides. Instead, it should have consulting exposure, role plays, and live case studies as well.

                Following professionals are best suited to take up the ITIL® V4 certification training:

                • IT Professionals (System, Application, Voice, Network, Technical)
                • IT audit managers
                • Team leaders
                • IT & Business Supervisory staff
                • Executives, SMEs, and Managers
                • Service Designers
                • IT Planners
                • IT Architects
                • IT Security Managers
                • IT Consultants
                • Business Leaders

                While choosing ITIL® V4 Certification trainer in Boston, check if the below prerequisites are satisfied:

                • Trainers must be Senior Consultants and ‘ITIL Master Certified’.
                • Pre and post-exam support must be provided by the trainer along with the support during the exam as well.
                • Check the years of experience that the trainer has in the field.
                • Check out the attitude and behavior of the trainer that they have towards applicants.
                • Read and learn about the facilities offered by the trainer for learning purposes.
                • Ask and if possible try to adopt the certification exam preparation techniques as told by the trainer.
                • Take full information about the fee structure of the ITIL® V4 Certification trainer so as to avoid last minute fees issues.

                Classroom training for ITIL® V4 certification in the Boston area would cost you around $1,299. These classes are generally instructor-led as well as online and are spread over 5 days.

                The aim of taking up an ITIL® V4 certification training in Boston is to make you completely understand the service management process. There are many benefits of ITIL® V4 certification training which are described below as well, however, the greatest of them is that the ITIL framework ensures the existence of consistency and predictability across several organizations, units, and processes in the service delivery.

                Better equipped:
                If you understand what a specific process or activity is designed for, you will be able to work more efficiently. This precisely is what is offered by the ITIL® V4 training by providing more insight into the ITIL® Framework.

                Better pay: After getting your ITIL® V4 certification, you will have an edge over the others in the field. The certification provides you with recognition around the globe and gives you the upper hand in the ITSM world. Although years of experience matter during the hike, an ITIL® certified professional earns more than 15% hike in his/her annual salary in Boston.

                Recognition of expertise: Your expertise and management skills for services would be appreciated more due to the ITIL® V4 certification under your belt. Higher ups and authorities understand the value of the certification and would appreciate your contribution to the organization in the form of hikes as well.

                Common terminology: There are various terminologies used in the IT Service Management world and even within an organization. ITIL® V4 certification gives you the exposure required to understand these common terminologies.

                Holistic view: The main aim of ITIL® V4 is to bridge the gap between the IT and business aspect of IT Service Management. This certification gives you detailed insight into both roles making you understand the bigger picture and therefore, allowing you to take decisions which are valuable.

                The statistics and figures mentioned in this content are accurate as of April 2019.

                Meet your instructors

                Sam

                Sam Elgawady

                ITIL

                A consultant and practitioner of ITSM, Project Management, Process Improvement, ITIL Capabilities and Lifecycle Trainer, and IT Business Analyst; Sam has over 15 years of experience in the IT industry.

                Having started his career as a computer technician, then a system administrator, he subsequently went on to play the roles of Business Analyst, IT Manager, IT Consultant, Project Manager, and Training Manager. He has implemented solutions, improved IT Processes, managed projects and delivered training initiatives, and workshops on various best practices including Project Management, ERP & CRM, Business Analysis, ITIL V2 and V3 Track, COBIT, ISO20K to a number of leading private and public sector organisations in Australia, Malaysia, Hong Kong, Egypt, Qatar, Oman, Nigeria, Kuwait, Jordan, KSA and UAE. His mentoring and counselling capabilities are beyond par and he brings in his vast experience while tutoring professionals who wish to become experts in their fields.

                View Profile
                Prayas

                Prayas Kad

                Lead Management Trainer & Consultant

                Prayas has over 15 years of IT experience spanning across Project & Test Management, Stakeholder Management, Software Validation & Verification, Data Migrations & Integration, Learning & Development Projects, Data warehousing, Business Intelligence and Software Developments, Reporting and Analytics. Assignments. 
                His expertise is primarily in domains like Insurance, Finance, Banking, Telecom Billing, Aircraft Software Maintenance MRO, CRM, UK E-Governance Projects, Publishing Media, and Retails.
                He brings in his vast experience and expertise into his training workshops, and mentors participants in areas of Test management and Integration.

                View Profile
                Milind

                Milind Gawaskar

                Business Analyst

                Milind is an IT Service Management (ITSM / ITIL) and Business Process Consultant with more than 11 years of versatile IT industry experience and balanced exposure across crucial IT areas including IT Strategy, IT Pre-Sales, IT Service Delivery, IT Risk & Assurance, IT Service Management & Performance Improvement, IT Governance, Business Process Management, Organizational Change Management, Application Development & Support and Infrastructure Support.

                His vast area of expertise helps him mentor and train professionals on a variety of subjects and fields. His qualifications include certifications from Lean Digital, ITIL and COBIT.
                 

                View Profile
                Ian

                Ian Hirst

                Project Manager

                Ian Hirst is a Certified Project Management Professional (PMBOK) and a highly experienced Project Management and Information Technology specialist who has been involved in the IT industry for over 30 years.

                Ian is a Project and Program Management trainer, instructor and counsellor providing project health check, project recovery and program planning support to a variety of business and IT projects and programs in many organizations. 

                He has been a lecturer at the Australian National University and the University of NSW. 
                Ian’s expertise lies in : 
                • Project & Programme Management
                • Transition Management
                • Stakeholder Management
                • Change Management
                • IT Governance
                • Software Development
                • IT Infrastructure
                • Testing & Test Management
                • Business & Systems Analysis
                • Business Process Re-engineering
                • Requirements Management
                • Risk Management
                …among other disciplines.

                View Profile

                reviews on our popular courses

                Review image

                A collaborative and informative session. I liked how the trainer explained the things with live examples.

                Abdul Aziz Nadaf

                Sr. Quality Assurance Engineer
                Attended ITIL® V4 Foundation Certification workshop in August 2019
                Review image

                It was an excellent workshop that I had ever attended and the instructor was very knowledgeable. The course delivery included many current market examples.

                Mohammed Sadhik

                KSA IT Lead
                Attended ITIL® V4 Foundation Certification workshop in August 2019
                Review image

                The teaching faculty had good knowledge and explained with examples which were really helpful to understand the topics. Overall, a good experience!

                Raj Kumar A

                Procurement Lead
                Attended ITIL® V4 Foundation Certification workshop in August 2019
                Review image

                The trainer explained everything clearly and the course was very useful.

                Srinath Jagannathan

                SME
                Attended ITIL® V4 Foundation Certification workshop in August 2019
                Review image

                Very good session, with well-organized class and a knowledgeable trainer. He used real-time example to make it as simple as possible for understand to everyone. I recommend KnowledgeHut for any ITIL certificate course.

                RAJESHKUMAR SELLAPPAN

                Software project lead
                Attended ITIL® V4 Foundation Certification workshop in August 2019
                Review image

                KnowledgeHut is an excellent coaching institute which provides detailed coaching and relevant areas. Instructors are knowledgeable and would repeat concepts till you are clear about them. This course was definitely worth the money.

                Subramanian S

                Operations Specialist
                Attended ITIL® V4 Foundation Certification workshop in July 2019
                Review image

                A very well-conducted training by KnowledgeHut, and thanks to the Mr. Maheshwar for conducting such a wonderful training.

                Sriram Subramaniyan

                Project Manager
                Attended ITIL® V4 Foundation Certification workshop in July 2019
                Review image

                The training atmosphere was very good. The trainer also very good and explained everything with real-time examples which helped us understand the concepts in more efficient way.

                Rambabu Kosuru

                Specialist
                Attended ITIL® V4 Foundation Certification workshop in July 2019

                Faq

                FAQ's

                Any registration cancelled within 48 hours of the initial registration will be refunded in FULL (please note that all cancellations will incur a 5% deduction in the refunded amount due to transactional costs applicable while refunding). Refunds will be processed within 30 days of receipt of written request for refund. Kindly go through our Refund Policy for more details: https://www.knowledgehut.com/refund-policy

                Please send in an email to support@knowledgehut.com, and we will answer any queries you may have! 

                Have More Questions?

                ITIL® V4 Foundation Certification Course in Boston, MA

                ITIL Boston Home to the Red Sox, Boston is one of the most vibrant and historic cities of the USA. A hub of culture and education, the city has many attractions and landmarks, the most well-known one among them being the famous Fenway Park stadium, the Boston Public Library and the historic Freedom Trail. Boston also is one of the most important economic centres of the region and is home to many professionals, students and research scholars. KnowledgeHut?s ITIL certification in Boston is based in this nerve centre of business and innovation. About the Course A prerequisite for the Practitioner?s Certificate and the Manager?s Certificate in IT Service Management, the ITIL Foundation certification is a credential that reflects your proficiency with the Information Technology Infrastructure Library or ITIL. ITIL is a set of best practices for efficient IT Services Management that is recognised globally. Led by highly qualified instructors, KnowledgeHut?s ITIL foundation classroom training will imbibe in you the basic principles and understanding of this widely used framework. With courseware approved by APMG and PEOPLECERT, the ITIL foundation training in Boston provides a good preparation for the ITIL Foundation exam. At Knowledge Hut?s ITIL certification online training in Boston, participants will be taught about the importance of Service Lifecycles and Service Management as a practice. As the ITIL foundation online training in Boston progresses, our course instructors will coach you on the key principles and models of the ITIL framework and the various functions, generic concepts, processes and roles of ITIL. Students are then taught about the different service components like strategy, design, transition and operation. Towards the end of your ITIL certification in Boston, your instructors will teach you important topics like Continual Service Management, Technology and Architecture. After finishing the course, you will have a better understanding of the ITIL Qualification Scheme. The KnowledgeHut Advantage After completing the Information Technology Infrastructure Library ITIL certification in Boston that is offered by Knowledge Hut, you will add an important credential to your profile. The costs for the ITIL foundation training in Boston also include the examination fee for the ITIL certification exam. As part of the course, you will also receive an eBook to help you along with the concepts you are learning. KnowledgeHut is a leading provider of e-learning with a presence in 70 countries. We have helped build careers with our unique brand of online education using the most innovative practices and training modules that combine easy scheduling and a classroom environment. The ITIL foundation certification training in Boston provides the first steps to understanding a very important framework through interactive online classes. This online training is ideal for IT professionals, project managers, students, business managers, process owners or any professional interested in IT Services Management. Available at a great price, the ITIL foundation certification online in Boston is a course that can open many professional avenues for you.