Course Highlights

Personalized guidance by experienced certified ITSM experts. 

Learn at your own pace with over 53 on-demand videos, 6 sets of flashcards and 6 interactive eBooks.

Test your subject matter comprehension with assessments and reinforce your learning with recall quizzes.

Earn 16 Professional Development Units on course completion, that can be used for recertification from PMI® Inc.

Exam prep support with 3 full-length mock exams featuring 120 practice questions, discussion forums, exam simulation and more.

Benefit from the limitless educational possibility that comes with lifetime access. The entire courseware and all the features of our immersive learning experience platform will remain at your fingertips for whenever you wish to refresh concepts and clear doubt.

Immersive Learning


Work-like scenarios bring in purpose, autonomy, and context to get you work-ready and experience how it is to work with Agile.


Assess your skills at every stage, identify where you need to improve and transform your theoretical knowledge into actionable skills. 


Advanced insights help you achieve skill-based outcomes from our state-of-the-art immersive learning experience platform.

Globally Recognized Credential

ITIL® V4 Foundation Certification


  • There are no specific prerequisites for this training and the subsequent ITIL®4 Foundation certification exam.

Course Schedules



Empower your IT teams to drive results

Talk to a Learning Advisor to level up your team's ITSM skills.

Learning Objectives 
Learn about ITIL4, its features, principles, and benefits.
  • About ITIL4
  • Components of ITIL4 Framework
  • Benefits of ITIL

Learning Objectives

Explore key concepts of service, management, and value. Learn about stakeholders, products, and service relationships.


  • Service and Service Management
  • Components of Service Value
  • Determine the Value of a Service or Product
  • Stakeholders and Value Creation
  • Products, Services and Service Offering
  • Service Relationship

Learning Objectives 

Learn in detail about the guiding principles of ITIL. 


  • Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate

Learning Objective

An in-depth insight into the various dimensions of service management.


  • Organization and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes
  • External factors: PESTEL

Learning Objective

Learn more about the ITIL service value system, chain, and streams.


  • ITIL Service Value System
  • Service Value Chain
  • Service Value Streams

Learning Objective

Learn more about different types of ITSM.


  • Information Security Management
  • Relationship Management
  • Supplier Management
  • Service Level Management
  • IT Asset Management
  • Service Configuration Management
  • Change Enablement
  • Release Management
  • Deployment Management
  • Monitoring and Event Management
  • Incident Management
  • Problem Management
  • Service Request Management
  • Service Desk
  • Continual Improvement

Frequently Asked Questions

Any registration cancelled within 48 hours of the initial registration will be refunded in FULL (please note that all cancellations will incur a 5% deduction in the refunded amount due to transactional costs applicable while refunding). Refunds will be processed within 30 days of receipt of written request for refund. Kindly go through our Refund Policy for more details:

Please send in an email to, and we will answer any queries you may have! 

What Learners are saying

  • 4/5

Aug, 2020

The Trainer was good and he explained the concepts very well with lot of examples. The training material is good. Looking forward to clear the certification. I'll be reaching out to KnowledgeHut for my next certifications too!

Tony Parekadan

Software Engineer

Verified Learner
  • 4/5

Jun, 2020

The training was great, I believe the practice exams definitely helped me prepare for the main exam. Will look into any new courses with knowledgehut soon!

Billy Hua


Verified Learner
  • 5/5

Oct, 2019

The instructor had immense knowledge and provided relevant examples. The course helped me learn the best practices to implement in my routine work. Thanks, KH!

Ananthalakshmi Mylavarapu

Application Support Manager

Verified Learner
  • 5/5

Dec, 2019

It was a good training. Thank you, KnowledgeHut!

Abhishek Swain

Senior Product Specialist

Verified Learner
  • 5/5

Dec, 2019

It was a good workshop conducted by KnowledgeHut. All the materials and resources were adequate. The support via chat was also very good. Overall, a useful experience.

Pradipto Chakrabarty

Business delivery leader

Verified Learner
  • 5/5

Dec, 2019

Recently, I had completed my ITIL training from KnowledgeHut. It was a very good experience with well-experienced instructors.

Gopala T Rao

Manager IT

Verified Learner
  • 5/5

Oct, 2019

I had attended the 2-day ITIL Foundation training. The trainer was very knowledgeable and gave real examples to explain all the concepts.

Sanchita Biswas

Project Manager

Verified Learner
  • 5/5

Oct, 2019

The training was really good. It was very helpful in understanding the IT organisation process and related problems.

Manoj Lawand

Application Support Analyst

Verified Learner

ITIL® Roles & Salary

The average income in a year for an Incident Manager in Chicago is around $90,600. The salary range per annum for an Incident Manager in Chicago ranges between $63,500 - $1,29,000.

According to the information given in LinkedIn Salary, an ITIL V3 certified Problem Manager in Chicago can earn anywhere between $37,400 - $1,33,000. The annual average salary was reported to be $1,01,000 per annum.

The average income of a Change Manager in Chicago with ITIL V3 Certification is $93,078 per annum. The annual salary of a Change Manager in Chicago ranges from $61,000 - $1,35,000.

A Business Relationship Manager with ITIL V3 certification in Chicago may earn $67,500 per annum on an average. The annual income of a Business Relationship Manager would range from $43,000 - $1,24,000 in Chicago.

A Project Manager with ITIL V3 certification in Chicago could earn $80,000 on an average per annum. The salary of a Project Manager per annum in Chicago will range from $46,200 - $1,20,000.

An ITIL V3 certified Service Delivery Manager in Chicago will earn $99,200 on an average annually. The annual salary of a Service Delivery Manager in Chicago will be in the range of $50,000 - $1,27,000

The Service Strategy roles for ITIL V3 certification in Chicago have the following responsibilities and salary structure:

Sl. No.

ITIL Roles


Salary in Chicago/US (per annum)


Business Relationship Manager

The responsibility of identifying customer needs, maintaining Customer Relations, and ensuring that the Service Provider has met all the requirements with a suitable catalogue of services is managed by the Business Relationship Manager.



Demand Manager

A Demand Manager has the responsibility of anticipating, influencing, and understanding the customer’s request for services.


Financial Manager

Managing accounts, budgeting, and charging requirements of the IT service provider is the responsibility of the Finance Manager.



IT Steering Group (ISG)

ISG ensures that business and IT strategies are aligned based on reviews. They comprise of senior management who come with many years of experience in Business and IT.



Service Portfolio Manager

A Service Portfolio Manager develops service provider offerings with abilities to decide the strategies, which are used to serve customers in collaboration with the IT Steering Group.

ITIL V3 certified Service Design Roles in Chicago have the responsibilities and salaries as given below:

Sl No.



Salaries (per annum)


Applications Analyst

An application analyst manages applications all through its lifecycle.



Availability Manager

The availability of IT services is made sure by Availability Managers by way of analyzing, defining, measuring, planning, and improving all the service aspects.



Capacity Manager

A Capacity Manager is responsible for delivering infrastructure and services according to the sanctioned capacity and performance targets in a cost-effective manner on time.


Compliance Manager

Compliance Managers make sure that all the guidelines and standards are adhered to with a verification on steady accounting and other practices that are being engaged.



Enterprise Architect

Enterprise Architects maintain Enterprise Architecture (EA), which is an important element of any business, which includes their interrelations.



Information Security Manager

Information Security Manager is the sole in-charge for an organization’s information, assets, IT services, and data confidentiality, integrity and availability.



IT Service Continuity Manager

Managing risks, which might gravely compromise IT services is effectively handled by an IT Service Continuity Manager.



Risk Manager

Risk Managers analyze the value of assets to the business in order to assess, identify, and control risks.



Service Catalogue Manager

Service Catalogue Manager ensures all the information with the Service Catalogue is accurate and up-to-date.



Service Design Manager

Service Design Managers produce quality, secure and resilient designs and contribute to novel and enhanced services.



Service Level Manager

Service Level Managers handle all Operational Level Agreements, Service Management processes, and Underpinning Contracts. They ensure they are in line with the agreed service level targets.


Service Owner

Service Owners complement the Service Level Manager while negotiating Operational Level Agreements (OLAs).



Supplier Manager

The responsibility of the Supplier Managers is to ensure that contracts with the suppliers are as per the requirements of the business and within the obligations of the contract.



Technical Analyst

The Technical Analyst provides technical support in order to manage the IT infrastructure based on experience and expertise.


In Chicago, the Service Transition roles and boards with ITIL V3 certification is based on the responsibilities and salaries given below:

Sl. No.



Salaries (Per Annum)


Application Developer

The Custom applications are developed and maintained by the Application Developer. The products from the software vendors are tailormade to provide the function necessary for IT services.



Change Advisory Boards (CAB)

The Change Advisory Board (CAB) advises the Change Manager in terms of prioritization, assessment, and scheduling of Changes.



Change Manager

Minimum disruption to IT Services is possible while making beneficial changes only because of Change Managers.



Configuration Manager

A Configuration Manager ensures information about configuring items is maintained, which is required for delivering IT services.



Emergency Change Advisory Board (ECAB)

The high impact emergency changes are decided by Emergency Change Advisory Board (ECAB). They are a subset of Change Advisory Board.



Knowledge Manager

Information and Knowledge is gathered, analyzed, stored and shared by the Knowledge Manager to improve efficacy,



Project Manager

Resources are planned and coordinated in order to deploy major releases within the predicted cost, time, and quality estimates by the Project Manager.



Release Manager

The integrity of the live environment is protected by the Release Manager, who ensures that the right components are released.



Test Manager    

IT operations are verified by the Test Manager to ensure that they are able to support the new service and the deployed releases and services meet customer expectations.


The responsibilities and salaries of Service Operations roles and boards with ITIL V3 certification in Chicago are as given below:

Sl, No.



Salary (per annum)


1st Level Support

The 1st Level Support receives incidents and registers as well as classifies them. Failed IT services are attended to promptly ensuring quick restoration.



2nd Level Support

The 2nd Level Support takes on the incidents, which are not resolved by the 1st Level Support. If a solution is not found by the 2nd Level Support, it is passed on to the Problem Manager.



3rd Level Support

Third party suppliers comprise of 3rd Level Supporters. They provide solutions to an incident when 2nd Level Support makes a request for the same.



Access Manager

Access to a service is prevented for Unauthorized users and access is given to authorized users by the Access Manager.


Facilities Manager

The Facilities Manager is in-charge of the physical environment with IT infrastructure such as power and cooling, building access management or environment monitoring.



Incident Manager

Incident Managers effectively implement the Incident Management process and report the same.



IT Operations Manager

IT Operations Manager is responsible for all day-to-day operational activities. They ensure the activities are carried out in a consistent and time bound manner.



IT Operator

Performing back-ups, completion of scheduled jobs and installation of standard equipment in the data center are day-to-day operational activities that is the primary responsibility of the IT Operator.


Major Incident Team

Major Incident Team includes the IT managers and technical experts. The Incident Manager leads them to focus on resolving a major incident.



Problem Manager

A Problem Manager investigates the lifecycle of all problems. They prevent Incidents from occurring or lower the impact of Incidents, which cannot be prevented.



Service Request Fulfillment Group

Service Request Fulfillment Group makes sure that service requests are fulfilled for certain types of services


Roles with ITIL V3 Continual Service Improvements in Chicago include the following responsibilities and salaries:

Sl. No.



Salary (per annum)


CSI Manager

The Continual Service Improvement managers improve IT Services and IT Service Management Processes.

$ 44,512


Process Architect

A Process Architect coordinates and maintains all the changes to processes and ensures that they collaborate in a seamless manner.


Process Owner

A Process Owner dwells into the design sponsorship and continuous enhancement of a process and its metrics.


ITIL® Exam

The Plan-Do-Check-Act method or PDCA Cycle is recommended to prepare for the ITIL V4 certification exam. The PDCA Cycle includes of the following:

Plan -
Developing a study plan after one round of reading the ITIL Lifecycle is concluded. Full length practice tests must be taken apart from answering the ITIL Foundation exam questions.

Do - The plan is put into action by implementing it in this stage.

Check - The scores must be reviewed after the plan is implemented in order to assess the areas for improvement.

Act - The areas for improvement are put into action by way of revision, tests, reviews and so on till the target score is achieved.

Prometric provides Technology-enabled testing and assessment. Solutions for market-leading test development and test delivery is offered. Customers are able to develop and launch global testing programs and the results as well as data accuracy of these programs are measured. This is made possible with a network of more than 10,000 test centers in more than 160 countries that use web technology to deliver test flexibilities.

More than 10 million tests are developed consistently. They are delivered and administered every year by around 400 customers from various fields such as academics, finance, government, healthcare, corporate, professional and information technology by this wholly owned subsidiary of ETS.

Please visit and follow the steps to register for your ITIL V4 Foundation exam in Chicago. You may follow the sequence given below:

Step 1: On the home page of, click on ‘Schedule My Test’ that’s given on the slider.

Step 2: ITIL V4 Foundation exam test sponsor must be selected. PeopleCert is the ITIL V4 Foundation Exam test sponsor.

Step 3: All exams conducted by PeopleCert are given on the Product page of PeopleCert.

Step 4: You may select ‘Schedule My Test’ in the subsequent page.

Step 5: Select United States from the list of countries and click on ‘Next’. Select Chicago to confirm your appointment for ITIL V4 Foundation exam.

Step 6: The following page provides information on registration and what all to bring to the testing center. After reading all the information, please click on ‘Next’ button.

Step 7: The subsequent page has details of Privacy Policy Review. Go through the conditions mentioned on this page and select ‘Agree’; clicking on the ‘Next’ button will take you to the next step.

Step 8: Please confirm whether you are pre-approved for testing accommodation for the ITIL V4 Foundation exam.

Step 9: Enter your eligibility ID and the first four letters of your last name.

Step 10: After all the information provided by you is scrutinized, select the date and time of your choice. The options to select date and time of your exam is given.

Step 11: Your appointment process gets completed after the appointment verification process, selecting your test center and a check on all the other information provided by you.

Pearson VUE is a part of Pearson, considered one of the World’s largest learning organizations. It has more than 35,000 employees across the world. More than 450 credential owners have opted for Pearson VUE from different parts of the world.

The credential owners are assisted by Pearson VUE in developing, managing, delivering and growing the testing programs. Pearson VUE is established as a leader in computer-based testing, Online practice tests are handled by Pearson VUE with high stakes and proctored exams, which requires an environment that’s very secure and foolproof.

Your appointment can be scheduled through Pearson VUE for ITIL V4 Foundation exam by following the steps given below:

Step 1: You may login by visiting

Step 2: Select ‘For Test Takers’ after login and choose ‘Schedule an exam’.

Step 3: Name of your sponsor for the exam is to be selected from the landing page.Your sponsor for ITIL Foundation exam is PeopleCert.

Step 4: You may Sign-in or Create an account after clicking on PeopleCert. This helps you to schedule, reschedule or cancel your ITIL Foundation exam.

Step 5: Follow the steps after signing in to schedule your ITIL Foundation exam through Pearson VUE.

Login on and click on ‘For Test Takers. The instructions to locate your test center will be given.

Step 1: ‘Schedule an exam’ option may be selected from the dropdown list. This appears when you click on ‘For Test Takers’

Step 2: The name of your test sponsor may be entered as ‘PeopleCert’ for ITIL exam.

Step 3: You will be redirected to PeopleCert page. Here, on the right-side panel of the page, you may select ‘Find a test center’.

Step 4: Your test center may be located on this page. Identify your location for the test center using the search bar. Enter Chicago and click on ‘Search’.

Step 5: The list of test centers in Chicago will be shown.

Following are the Pearson VUE test centers in Chicago:

  1. Pearson Vue Test Center
    Address: 425 N Martingale Rd #220, Schaumburg, IL 60173, USA
    Phone: +1 847-517-1607

  2. Pearson Professional Center
    Address: 200 W Adams St # 1105, Chicago, IL 60606, USA
    Phone: +1 312-551-1143

  3. Pearson Professional Center
    Address: 111 E Wacker Dr #515, Chicago, IL 60601, USA
    Phone: +1 312-228-4186
  1. Prometric
    Address: 1 N LaSalle St #2300, Chicago, IL 60602, USA
    Phone: +1 312-683-3628

  2. Prometric
    Address: 770 Lake Cook Rd #200, Deerfield, IL 60015, USA
    Phone: +1 847-572-0550

The ITIL certification cost includes the ITIL exam fee as well. However, the exam fee varies depending on the level of ITIL certification. To know the exam fee applicable to you, please refer to the chart below:

Sl No.

ITIL® Exam Cost (V3 & V4)

Price for India


ITIL®V3  Foundation



ITIL® V4 Foundation



ITIL® Intermediate

Service Lifecycle Modules

Service Design


Service Strategy


Service Operation


Service Transition


Continual Service Improvement


Service Capability Modules

Planning, Protection, and Optimization


Operational Support and Analysis


Service Offerings and Agreements


Release, Control, and Validation



ITIL® Practitioner



ITIL® Managing Across the Lifecycle


ITIL® Certification cost:

An Instructor-led training in Chicago for ITIL V4 certification may cost around $1,299. This enables you with 90 days of access to ITIL V3 2011 certification training in Chicago.

The ITIL V4 certification has some additional or alternative cost components. They comprise of ITIL Study Guide and ITIL Practice tests. You may opt for a soft copy or prefer to get the popular paperback edition. The paperback edition may cost around $30 and the soft copy of the ITIL Study Guide will cost less for ITIL certification.

The full-length practice tests are available online for ITIL V4 certification exam free of cost. Alternatively, the practice tests can also be purchased online from some of the professional ITIL certification exam websites for around $25 to $50.

ITIL® Training:

Following are some of the criteria to look for while searching for the best ITIL V4 certification training institute in Chicago:

  1. The training institute must be accredited by Axelos through Peoplecert.
  2. The pass rate must be above average at the Training Institute.
  3. Relevant accreditation and experience in the related field is a must for the faculty and trainers at the institute.
  4. The exclusive pre-courseware must be provided to you, to have queries that are more specific.
  5. The training pattern apart from slides must include consulting exposure, role play and live case studies.
  6. And finally, you must be convinced that the quality of training given at the institute is good value for money to obtain the ITIL V4 certification.

ITIL V4 certification training can be taken by the following professionals: 

  • IT Professionals (System, Application, Voice, Network, Technical)
  • IT Audit Managers
  • Team Leaders
  • IT & Business Supervisory staff
  • Executives, SMEs, and Managers
  • Service Designers
  • IT Planners
  • IT Architects
  • IT Security Managers
  • IT Consultants
  • Business Leaders

Given below are some of the tips to help you choose the best ITIL V4 certification trainer in Chicago:

  • The trainers must be ITIL Master certified and senior consultants.
  • The total years of experience must be verified in the specified field of training.
  • A background check may be carried out to ensure the trainer has the prerequisites to impart training in the given field.
  • The facilities provided by the trainer must be examined for learning.
  • The techniques adapted by the trainer for the certification exam preparations must be mediated.
  • Fee structure of the trainer for ITIL V4 certification program must be taken into consideration.

The two to three days classroom training for ITIL V4 certification may cost around $1,299 in Chicago.

The ITIL V4 certification training in Chicago gives you an overview of the service management process. The ITIL framework is built with quality, consistency and predictability in service delivery as a structure for organizations, units and processes. Given below are the benefits of ITIL V4 certification:

Relevant Knowledge:
The ITIL V4 certification training gives you the confidence to manage your work more efficiently. With the thorough knowledge of activities and processes involved in ITIL, your productivity will increase, and quality of work will improve.

Earn More: After successful completion of the ITIL V4 certification training, new job opportunities will come your way. An ITIL V4 certified candidate has better prospects over a non-certified candidate in the domain of ITSM. A hike of 15% in average salary for an ITIL certified professional can be expected in Chicago. Salary structures could differ from person to person depending on the total experience; however, an increase in PayScale is certainly expected after the successful completion of ITIL V4 certification.

Skills and Expertise: You are better equipped with an ITIL V4 certification as you will gain expertise and necessary skills to manage the services of your organization. You get an opportunity to be recognized by your senior management and colleagues for your skills in effective management of processes and services.

Knowledge of common terminology: You will be well-versed with the ITIL framework and only ITIL V4 certification gives you the knowledge about common terminologies used in various industries in different countries around the world.

A complete understanding: You get a complete understanding from the ITIL V4 certification training about the role of IT services and infrastructure in various businesses across industries in different parts of the world. You will be equipped with better decision-making capacity and empowered to make valuable contributions that will be appreciated by your organization and colleagues.

ITIL® V4 Foundation Certification Course in Chicago, IL

ITIL Chicago Chicago is a historic American city famous for its contemporary entertainment and recreational attractions. The city has many famous performance arts venues and institutions of historical and cultural importance. An economic capital of the region, it is a gateway to the American Midwest and houses some of the biggest companies in the world. In this fertile ground for start-ups and new business ideas where innovation and management go hand-in-hand, KnowledgeHut?s ITIL certification in Chicago is a career-defining course delivered using the best learning techniques. About the Course The Information Technology Infrastructure Library or ITIL is a globally recognised framework of IT Service Management best practices that helps teams deal with the dynamic nature of the environments that IT companies work under nowadays. The ITIL foundation training in Chicago by KnowledgeHut drills you in the foundation principles of this set of standards and is a recommended course. The 16-hour training is led by highly qualified faculty and will help you get the important certification. During the ITIL foundation online training in Chicago, to prepare for the exam, you will have mock tests along with interactive online classes. KnowledgeHut?s ITIL certification online training in Chicago will introduce you to many important topics of ITIL, like Service Management as a practice, and the importance of Service Lifecycles. As you progress further with the Information Technology Infrastructure Library ITIL certification in Chicago, you will gain more familiarity with the key principles and models of the ITIL framework. Our expert instructors will coach you on the functions, generic concepts, processes and roles of ITIL and you will also learn about different Service components like strategy, design, transition and operation. Other important topics like Continual Service Management, Technology and Architecture will also be discussed during the ITIL foundation classroom training. This training will also give you a better idea of the ITIL Qualification Scheme. The KnowledgeHut Advantage After completing the ITIL foundation certification training in Chicago you will be armed with a globally recognised credential. The cost for the course also includes the examination fee for your ITIL Foundation exam. Along with expert coaching, as part of the ITIL foundation certification online in Chicago, you will also receive an eBook to guide you through the course. With a presence in over 70 countries, KnowledgeHut has been delivering quality online education using the most innovative practices and e-learning modules that combine great scheduling and a live classroom environment. The ITIL certification in Chicago has been an important course for many participants as it provides the first steps to understanding a very important framework. This online training is ideal for IT professionals, students, business managers, process owners, project managers or any individual interested in IT Services Management. Available at a great price, the ITIL foundation training in Chicago is a prudent professional investment.

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