Conditions Apply

ITIL® V4 Foundation Certification Training in Chicago, IL, United States

Path to Become ITIL® MP & ITIL® SL

  • 16 hours of Instructor-led training
  • 16 PDUs (or 25 PDUs on completion of classroom training + 9 hrs of e-learning)
  • KnowledgeHut is an ATO of Peoplecert and a Certified Partner of Axelos
  • Course fee includes Foundation exam fee
  • 2 sample papers to practice for the certification exam

Online Classroom (Weekday)

Apr 07 - Apr 10 09:00 AM - 01:00 PM ( CDT )

USD 1499

USD 699

Online Classroom (Weekday)

Apr 13 - Apr 16 09:00 AM - 01:00 PM ( CDT )

USD 1499

USD 699

ITIL® Course Overview

1) What is ITIL®?

Business and technology go hand in hand and in order for a company to be successful, both the IT and corporate objectives need to evolve. IT Service Management (ITSM) is responsible for the development of the IT services driven by the knowledge of the current processes involved in the organization.

The Information Technology Infrastructure Library (ITIL®) is a framework designed for the standardization of selecting, planning, delivering, and maintaining the IT services and processes within an organization or with respect to services delivered to customers. The framework helps in achieving the predicted service delivery by improving efficiency.

One of the reasons why ITIL® is so well-appreciated and in demand globally is because of its versatility. ITIL® has been designed by keeping in mind the needs of different organizations. This allows the organization to incorporate the framework according to their requirements. One can estimate the scalability and flexibility of ITIL® with the fact that it can be easily adapted due to its ability to work in alignment with other practices such as Six Sigma, COBIT or TOGAF.

2) Certification Levels in ITIL® 4

The ITIL® 4 certification scheme has been designed in a way to align it with the existing ITIL® v3 and provide a clear path for the practitioners to continue developing their skills.

Below are the four certification levels within the ITIL® 4 scheme:

  • ITIL V4 Foundation - now available
  • ITIL Managing Professional (MP) - launching 2020
  • ITIL Strategic Leader (SL) - launching H1 2020
  • ITIL 4 Master - launching H2 2020

ITIL® V4 was introduced with new updates and schemes such as the embodiment of ITIL® Foundation and the ITIL® Master exams.

Once a student clears the foundation level examination, the next steps are the Managing Professional and Strategic Leader. Both these levels have a different set of examination and scheme.

ITIL V4 Foundation:

The ITIL® 4 Foundation Certificate is an introduction to ITIL® 4 framework. It allows the candidates to understand the IT Service Management by using the end-to-end operating model. It deals with the creation, delivery, and continual improvement of IT services and products. ITIL® 4 certified professionals can use the framework to enhance the IT Service Management capabilities in their organizations.

ITIL Managing Professional (MP)

ITIL® Managing Professional (MP) is designed for professionals who engage with technology and digital teams throughout the organization.

They are not just confined to the IT departments. This course attempts to give experience and expertise to run successful teams, IT projects, and workflows.

Modules cover ‘ITIL® Specialists’ in -

  • Drive Stakeholder Value
  • Create, Deliver and Support
  • High Velocity IT

ITIL 4 Managing Professional (ITIL MP) is a stream of four modules that are part of ITIL 4, the next evolution of ITIL.

ITIL® Specialist Create, Develop and Support

This module includes the expansion of the current ITIL® scope to cover the creation of the services. It also covers the activities involving the ‘core’ service management.

In this module, the focus will be on integrating the value streams and activities for creating, delivering, and supporting IT-enabled services and products.

ITIL® Specialist Drive Stakeholder value

In this module, all the interaction and engagement between the service provider and the customer, suppliers, users, and partners will be covered. The main aim of this module is to use the IT-enabled services to convert demand into value.

This module will help the candidates gain knowledge about SLA design, CX and UX design, communication, multi-supplier management, customer journey mapping, relationship management and many more.

ITIL® Specialist High Velocity IT

This module explores the different ways in which the digital organizations and digital operating models function in high-velocity environments.

Working practices like Agile and Lean, and technologies like Automation, Automated testing and Cloud are used to focus on the delivery of services and products in order to obtain maximum value.

ITIL® Strategist Direct, Plan and Improve

This module helps the candidates hone their practical skills to create an organization that believes in learning and improving and has an effective strategic direction.

It will cover the impact of the different working practices in the organization. It also provides candidates with practices and strategies to plan and deliver improvements.

To obtain the designation ITIL 4 Managing Professional or ITIL 4 Strategic Leader, the candidate must complete all modules in each stream, with ITIL Strategist being a universal module for both streams.

ITIL® Master




ITIL®  Managing Professional

ITIL® Strategic Leader











ITIL® Leader


deliver and









Plan and



Plan and


Digital & IT


ITIL® V4   Foundation

ITIL® Strategic Leader (SL)

This ITIL® Strategic Leader (SL) exam is designed for those who engage with “every digitally equipped assistance”. 

    The objective of this course is to develop an apprentice on how to utilize technology to address and deliver business procedures. It also emphasizes the role of IT in this process.

    The two modules under SL are:

    Both of these exams end at the same level which is the ITIL® Master exam. It is the most advanced level in the examination.

    ITIL® Master

    This certification is a reflection of the holder’s ability to apply ITIL principles and techniques to the workplace and achieve desired business outcomes.

    3) Certification Levels in ITIL® V3

    After the completion of classroom training and a written exam, the admins can complete their ITIL® training and get a certification.

    Levels of ITIL Certification within the ITIL V3 Certification scheme:

      • ITIL Foundation Certification Level
      • ITIL Practitioner Certification Level
      • ITIL Intermediate Certification Levels
      • ITIL Expert Level
      • ITIL Master Level

      1) ITIL® Foundation Certification

      This is the certificate for entry-level candidates and focuses on the key terminologies, elements, and concepts that will be used in the lifecycle of the ITIL®.

      2) ITIL® Practitioner Certification

      This certification will help the professional adapt the ITIL® framework according to the business objectives of their organization. This course can be taken up any time after a foundation certificate has been received. This course will also include metrics, communication, and organizational change management.

      3) ITIL® Intermediate Certifications 

      This certification covers different concepts associated with the ITSM. It is divided into two tracks- service lifecycle and service capability modules.

      4) ITIL® Expert

      At this stage, the Service Management professionals will be able to demonstrate the entire scheme of ITIL®. After this certification, the admin will obtain skills pertaining to the best practices of the ITIL®. Apart from the exam, to earn this certification, one needs 17 credits from previous modules and managing across the lifecycle module.

      5) ITIL® Master

      This is the highest level of certification in which the Service Management professional needs to explain why they chose their areas of study, methods, and principles. There is no certification exam. The Service Management professional must submit written assignments and some oral interviews.

      4) Career Benefits of having ITIL® Certification

      Here are the top career benefits of having an ITIL® certification:

      1. You will gain a detailed insight into the ITIL® framework helping you manage work better.
      2. You will have better job prospects.
      3. You will be recognized for your expertise and management skills in the organization.
      4. You will be able to understand the common terminologies used in business across the industries.
      5. You will be able to better know the relation between business and IT.
      6. There are several ITIL® v3 certifications that will help you build industry-relevant skills and competencies.
      7. The ITIL® certifications will open doors for you in terms of job roles within your organization.
      8. ITIL® is used globally, so there is a lot of potential for job growth in the market.
      9. For a person who has ITIL® Training, remuneration and pay scales will be much higher.
      10. Certified ITIL® professionals are in high demand and the market is stable enough for them to be in demand for a long time. So, investing in ITIL® certification is a low-risk effort.

      5) Benefits of implementing ITIL® in an Organization by ITIL® Certified Professionals

      The overall goal of ITIL® is the improvement of the business service. There are a certain set of practices that helps IT service management. The support system of the business service is optimized using the capabilities of the people, process, technology, and suppliers.

      • ITIL® is one of the most accepted and recognized approaches to IT service management and delivery. It is well-regarded all over the world.
      • ITIL® is a set of practices, not methodology, making it compatible with popular frameworks like PRINCE2 and PMP.
      • ITIL® acts as a service provider by running the IT department. This makes IT a core part of the business.
      • Processes like the ITIL® Incident Management and Problem Management quickly restore the services and also create workarounds.
      • ITIL® also allows organizations to prevent incidents by performing or conducting major incident reviews and eliminating root causes.
      • ITIL® helps your team better understand and manage customer expectations through service level management and business relationship management.
      • Change enablement and Continual Improvement enable the organization to align the services and products to the changing internal and external environments.
      • ITIL® helps in the management of accounts, budget and charging requirements related to service costs.
      • Risk analysis and management activities are one of the processes involved in the ITIL.
      • ITIL® helps keep the customer satisfaction high giving the organization competitive management.

      6) Credit System & Transition from ITIL® V3 to ITIL® V4

      The ITIL® credit system is used to provide support to the certification scheme of the ITIL®. This is done by recognizing your investment in the certifications.

       ITIL® V3 Credit system

      In the ITIL® v3 credit system, a specific credit value is assigned to every ITIL® certification. It is done on the basis of its level of ITIL® content. After the candidate has completed the ITIL® examination, certification and credits are awarded. These credits can be used to get the ITIL® Expert level of certification. For this, the candidate must have at least 22 credits. The credits can also include the 3 credits from the ITIL® practitioner that covers the full spectrum of ITIL® best practice.

      Before advancing to the ITIL® Expert, 17 credits are required to be earned. These can be earned in any order once the two credits for ITIL® Foundation have been completed.

      Here is detailed information on the credits assigned to different ITIL® Certification levels:

      ITIL® Certification Level


      ITIL® V3/V4 Foundation Certification

      2 credits

      ITIL® Intermediate Service Lifecycle stream:

      Service Strategy (SS)

      Service Design (SD)

      Service Transition (ST)

      Service Operation (SO)

      Continual Service Improvement (CSI)

      3 credits each

      ITIL® Intermediate Service Capability stream

      ·         Planning, Protection, and Optimization (PPO)

      ·         Service Offerings and Agreements (SOA)

      ·         Release, Control, and Validation (RCV)

      ·         Operational Support and Analysis (OSA)

      4 credits each

      ITIL® Managing Across the Lifecycle (MALC)

      5 credits

      The following credit values are needed for certification levels higher than the ITIL® Foundation:

      ITIL® Certification Level

      Number of Credits Required

      Composition of Credits

      ITIL® Foundation



      ITIL® Intermediate

      2 credits

      2 credits from ITIL® Foundation

      ITIL® Managing Across the Lifecycle (MALC)

      17 credits

      2 credits from ITIL® Foundation and a minimum of 15 credits from ITIL® Intermediate or complementary qualifications

      ITIL® Expert

      22 credits

      2 credits from ITIL® Foundation, minimum of 15 credits from either ITIL® Intermediate or complementary qualifications, and 5 credits from ITIL® MALC

      The transition from ITIL® v3 to ITIL® 4 scheme:

      One can gain the knowledge and skills required to learn the core concepts of the update while transitioning from ITIL® v3 to ITIL® 4 scheme.

        ITIL® v3 Foundation certified
        Once you have obtained the ITIL® v3 Foundation certification, you can straight away take the ITIL® 4 Foundation to transition into the new scheme. A new single exam will be required to cover the new material in the ITIL® 4 Foundation.

        ITIL® Intermediate/Practitioner level
        If you have started collecting credits from Intermediate or Practitioner levels, it is better to continue with the v3. This will help you prepare for an easy transition while gaining the designation of the ITIL® Managing Professional.

        ITIL® v3 expert
        If you are on this level, get the ITIL® Managing Professional designation by taking the ITIL® Managing Professional Transition module.

        After achieving the designation, you will only need to pursue the ITIL® Leader Digital and Strategy module instead of completing the ITIL® Strategic Leader stream. Completing both the streams will make you eligible to move towards the ITIL® Master.

        7) What is ITIL® V3 Service Capability:

        ITIL® Service Capability modules:

        • ITIL® Operational Support and Analysis
        • ITIL® Planning, Protection, and Optimization
        • ITIL® Release, Control, and Validation
        • ITIL® Service Offerings and Agreements

        ITIL® Operational Support and Analysis

        • ITIL® Operational Support and Analysis (OSA) module focuses on enabling event, problem, incident, access, request, IT operations, technical, and application management.
        • This module teaches organizations and individuals, the management of day-to-day operations of IT services.
        • The candidates also learn the implementation of the ITIL® processes enabling them to deliver and support IT services. 
        • The worth of this module is 4 credits.

        ITIL® Planning, Protection, and Optimization

        • One of the certifications of the ITIL® Service Capability workstream is the Planning, Protection, and Optimization (PPO) module.
        • The module focuses on enabling availability, capacity, demand management, information security, and IT service continuity.
        • Based on the ITIL® Service Design publication, the PPO course helps to develop an understanding of the ITIL® Service Design processes.
        • The PPO module is worth 4 credits.

        ITIL® Release, Control, and Validation

        • This module focuses on the practical applications of Release, Control, and Validation (RCV). 
        • This includes enabling plans, test, and implementing new services to meet the needs of the user and organization.
        • The course’s content is from the guidance contained in the ITIL® Service Transition publication.
        • The module is worth 4 credits.

        ITIL® Service Offerings and Agreements

        • ITIL Service Offerings and Agreements (SOA) focuses on the practical applications of the SOA practices to enable portfolio, service catalogue, service level, supplier, demand, and financial management.
        • This course is based on the guidance mentioned in the ITIL® Service Design and ITIL® Service Strategy publications.
        • This course helps the candidates understand the stages of the lifecycle of ITIL® – service strategy, design, transition, and continual improvement. 
        • The SOA module can help you earn 4 credits.

        8) Why was ITIL® V4  launched by Axelos?

        The most significant purpose for developing an advanced version of the ITIL® V3 was because of its specific shortcomings. These are -
              1. An unsatisfactory involvement with the ITSM Community
              2. Incompetent to perceive the current trends in software developments and IT services.

        The latest version addressed the bad relationship issues by giving them a heads-up as it will publish the updates in the community, thus avoiding any hindrance in the free flow of data. Moreover, to give the students a complete overview from the beginning, the whole foundation course under the ITIL® V4 has been revised. It is updated based on the requirements of modern business. What makes these revisions so accurate is the fact that they are based on the feedback of millions of ITIL® practitioners and are completely practical.

        Evolution of ITIL® V4 -

          • Evolved ITIL® practices in the wider context of customer experience, value streams, and digital transformation.
          • Embracing advanced ways of connecting with the community by adapting to the new ways of working such as DevOps, Agile and Lean hence promoting new alliances.
          • The framework of ITIL® V4 is designed to give comprehensive guidance to organizations on how they should address the new service management challenges effectively and utilize the latest technologies which will help them transform digitally.
          • Designed to assist the organization to provide effective governance and deliver accurate IT service management which is flexible, coordinated and integrated. The flexibility also allows the organization to provide accurate data all over the business without any interruptions to the free flow of data, ultimately improving the customer experience.
          • This update has made the ITIL® framework way more extensible. agile, and collaborative.

          What you will learn

          • The concepts, terms and terminology of ITIL®
          • ITIL® 4 best practices and how to implement them to streamline processes for continuous improvement

          • Fundamentals of Service Management, Service Lifecycle and other IT-enabled services.

          • Applying practices learnt to improve business decisions and optimize customer expectations

          • An in-depth preparation for ITIL® 4 Foundation certification


          There are no specific prerequisites for this course, and Axelos has not defined any specific eligibility criteria for the ITIL® 4 Foundation exam. However, the ITIL® 4 Foundation certification is in itself a prerequisite for the higher levels of ITIL® qualifications.

          3 Months FREE Access to all our E-learning courses when you buy any course with us

          Who should take this ITIL® Certification?

          • IT professionals
          • Business managers
          • Business process owners
          • Project managers
          • Students and individuals with interest in IT Services Management
          • ITSM Managers and aspiring ITSM Managers
          • Professionals working in other areas of IT like digital, product, development and service.
          • ITIL certified professionals who want to transition to the new version V4


          ITIL® Exam Prep

          The KnowledgeHut exam plan has been meticulously planned and created by resourcing ITIL® 4 questionnaires and exam blueprints. These will give you maximum learning benefit for clearing the exam at the very first attempt.

          The KnowledgeHut Guarantee

          Our USP is the quality of our training. Our instructors have created the most comprehensive curriculum for you to clear the exam. Check our 100% refund guarantee!

          Certification Journey Support

          Not just in learning, but you will get support in all aspects of the certification. Right from assistance with enrolling for exams to solving your doubts post workshop, we have your back!

          ITIL® Course Curriculum

          • Best Practice
          • ITIL History
          • ITIL Framework
          • ITIL Service Value System
          • The Four Dimensions Model
          • Benefits of ITIL
          • Service
          • Service Management
          • Value
          • Outputs Vs Outcomes
          • Costs
          • Risks
          • Utility and Warranty
          • Stakeholders
          • Value Co-creation
          • Products and Services
          • Service Offerings
          • Service Relationship
          • The ITIL Guiding Principles
          • Nature, Use and Interaction of the Guiding Principles
          • Focus on value
          • Start where you are
          • Progress iteratively with feedback
          • Collaborate and promote visibility
          • Think and work holistically
          • Keep it simple and practical
          • Optimize and automate
          • The Four Dimensions of Service Management
          • Organization and People
          • Information and Technology
          • Partners and Suppliers
          • Value Streams and Processes
          • External Factors
          • Service Value System Overview
          • Service Value Chain
            • Plan
            • Improve
            • Engage
            • Design and Transition
            • Obtain/Build
            • Deliver and Support
          • ITIL Management Practices
          • Information Security Management
          • Relationship Management
          • Supplier Management
          • IT Asset Management
          • Monitoring and Event Management
          • Release Management
          • Service Configuration Management
          • Deployment Management
          • Change Enablement
          • Incident Management
          • Problem Management
          • Service Request Management
          • Service Desk
          • Service Level Management
          • Continual Improvement

          ITIL® Certification Process

          ITIL® Roles & Salary

          The average income in a year for an Incident Manager in Chicago is around $90,600. The salary range per annum for an Incident Manager in Chicago ranges between $63,500 - $1,29,000.

          According to the information given in LinkedIn Salary, an ITIL V3 certified Problem Manager in Chicago can earn anywhere between $37,400 - $1,33,000. The annual average salary was reported to be $1,01,000 per annum.

          The average income of a Change Manager in Chicago with ITIL V3 Certification is $93,078 per annum. The annual salary of a Change Manager in Chicago ranges from $61,000 - $1,35,000.

          A Business Relationship Manager with ITIL V3 certification in Chicago may earn $67,500 per annum on an average. The annual income of a Business Relationship Manager would range from $43,000 - $1,24,000 in Chicago.

          A Project Manager with ITIL V3 certification in Chicago could earn $80,000 on an average per annum. The salary of a Project Manager per annum in Chicago will range from $46,200 - $1,20,000.

          An ITIL V3 certified Service Delivery Manager in Chicago will earn $99,200 on an average annually. The annual salary of a Service Delivery Manager in Chicago will be in the range of $50,000 - $1,27,000

          The Service Strategy roles for ITIL V3 certification in Chicago have the following responsibilities and salary structure:

          Sl. No.

          ITIL Roles


          Salary in Chicago/US (per annum)


          Business Relationship Manager

          The responsibility of identifying customer needs, maintaining Customer Relations, and ensuring that the Service Provider has met all the requirements with a suitable catalogue of services is managed by the Business Relationship Manager.



          Demand Manager

          A Demand Manager has the responsibility of anticipating, influencing, and understanding the customer’s request for services.


          Financial Manager

          Managing accounts, budgeting, and charging requirements of the IT service provider is the responsibility of the Finance Manager.



          IT Steering Group (ISG)

          ISG ensures that business and IT strategies are aligned based on reviews. They comprise of senior management who come with many years of experience in Business and IT.



          Service Portfolio Manager

          A Service Portfolio Manager develops service provider offerings with abilities to decide the strategies, which are used to serve customers in collaboration with the IT Steering Group.

          ITIL V3 certified Service Design Roles in Chicago have the responsibilities and salaries as given below:

          Sl No.



          Salaries (per annum)


          Applications Analyst

          An application analyst manages applications all through its lifecycle.



          Availability Manager

          The availability of IT services is made sure by Availability Managers by way of analyzing, defining, measuring, planning, and improving all the service aspects.



          Capacity Manager

          A Capacity Manager is responsible for delivering infrastructure and services according to the sanctioned capacity and performance targets in a cost-effective manner on time.


          Compliance Manager

          Compliance Managers make sure that all the guidelines and standards are adhered to with a verification on steady accounting and other practices that are being engaged.



          Enterprise Architect

          Enterprise Architects maintain Enterprise Architecture (EA), which is an important element of any business, which includes their interrelations.



          Information Security Manager

          Information Security Manager is the sole in-charge for an organization’s information, assets, IT services, and data confidentiality, integrity and availability.



          IT Service Continuity Manager

          Managing risks, which might gravely compromise IT services is effectively handled by an IT Service Continuity Manager.



          Risk Manager

          Risk Managers analyze the value of assets to the business in order to assess, identify, and control risks.



          Service Catalogue Manager

          Service Catalogue Manager ensures all the information with the Service Catalogue is accurate and up-to-date.



          Service Design Manager

          Service Design Managers produce quality, secure and resilient designs and contribute to novel and enhanced services.



          Service Level Manager

          Service Level Managers handle all Operational Level Agreements, Service Management processes, and Underpinning Contracts. They ensure they are in line with the agreed service level targets.


          Service Owner

          Service Owners complement the Service Level Manager while negotiating Operational Level Agreements (OLAs).



          Supplier Manager

          The responsibility of the Supplier Managers is to ensure that contracts with the suppliers are as per the requirements of the business and within the obligations of the contract.



          Technical Analyst

          The Technical Analyst provides technical support in order to manage the IT infrastructure based on experience and expertise.


          In Chicago, the Service Transition roles and boards with ITIL V3 certification is based on the responsibilities and salaries given below:

          Sl. No.



          Salaries (Per Annum)


          Application Developer

          The Custom applications are developed and maintained by the Application Developer. The products from the software vendors are tailormade to provide the function necessary for IT services.



          Change Advisory Boards (CAB)

          The Change Advisory Board (CAB) advises the Change Manager in terms of prioritization, assessment, and scheduling of Changes.



          Change Manager

          Minimum disruption to IT Services is possible while making beneficial changes only because of Change Managers.



          Configuration Manager

          A Configuration Manager ensures information about configuring items is maintained, which is required for delivering IT services.



          Emergency Change Advisory Board (ECAB)

          The high impact emergency changes are decided by Emergency Change Advisory Board (ECAB). They are a subset of Change Advisory Board.



          Knowledge Manager

          Information and Knowledge is gathered, analyzed, stored and shared by the Knowledge Manager to improve efficacy,



          Project Manager

          Resources are planned and coordinated in order to deploy major releases within the predicted cost, time, and quality estimates by the Project Manager.



          Release Manager

          The integrity of the live environment is protected by the Release Manager, who ensures that the right components are released.



          Test Manager    

          IT operations are verified by the Test Manager to ensure that they are able to support the new service and the deployed releases and services meet customer expectations.


          The responsibilities and salaries of Service Operations roles and boards with ITIL V3 certification in Chicago are as given below:

          Sl, No.



          Salary (per annum)


          1st Level Support

          The 1st Level Support receives incidents and registers as well as classifies them. Failed IT services are attended to promptly ensuring quick restoration.



          2nd Level Support

          The 2nd Level Support takes on the incidents, which are not resolved by the 1st Level Support. If a solution is not found by the 2nd Level Support, it is passed on to the Problem Manager.



          3rd Level Support

          Third party suppliers comprise of 3rd Level Supporters. They provide solutions to an incident when 2nd Level Support makes a request for the same.



          Access Manager

          Access to a service is prevented for Unauthorized users and access is given to authorized users by the Access Manager.


          Facilities Manager

          The Facilities Manager is in-charge of the physical environment with IT infrastructure such as power and cooling, building access management or environment monitoring.



          Incident Manager

          Incident Managers effectively implement the Incident Management process and report the same.



          IT Operations Manager

          IT Operations Manager is responsible for all day-to-day operational activities. They ensure the activities are carried out in a consistent and time bound manner.



          IT Operator

          Performing back-ups, completion of scheduled jobs and installation of standard equipment in the data center are day-to-day operational activities that is the primary responsibility of the IT Operator.


          Major Incident Team

          Major Incident Team includes the IT managers and technical experts. The Incident Manager leads them to focus on resolving a major incident.



          Problem Manager

          A Problem Manager investigates the lifecycle of all problems. They prevent Incidents from occurring or lower the impact of Incidents, which cannot be prevented.



          Service Request Fulfillment Group

          Service Request Fulfillment Group makes sure that service requests are fulfilled for certain types of services


          Roles with ITIL V3 Continual Service Improvements in Chicago include the following responsibilities and salaries:

          Sl. No.



          Salary (per annum)


          CSI Manager

          The Continual Service Improvement managers improve IT Services and IT Service Management Processes.

          $ 44,512


          Process Architect

          A Process Architect coordinates and maintains all the changes to processes and ensures that they collaborate in a seamless manner.


          Process Owner

          A Process Owner dwells into the design sponsorship and continuous enhancement of a process and its metrics.


          ITIL® Exam

          The Plan-Do-Check-Act method or PDCA Cycle is recommended to prepare for the ITIL V4 certification exam. The PDCA Cycle includes of the following:

          Plan -
          Developing a study plan after one round of reading the ITIL Lifecycle is concluded. Full length practice tests must be taken apart from answering the ITIL Foundation exam questions.

          Do - The plan is put into action by implementing it in this stage.

          Check - The scores must be reviewed after the plan is implemented in order to assess the areas for improvement.

          Act - The areas for improvement are put into action by way of revision, tests, reviews and so on till the target score is achieved.

          Prometric provides Technology-enabled testing and assessment. Solutions for market-leading test development and test delivery is offered. Customers are able to develop and launch global testing programs and the results as well as data accuracy of these programs are measured. This is made possible with a network of more than 10,000 test centers in more than 160 countries that use web technology to deliver test flexibilities.

          More than 10 million tests are developed consistently. They are delivered and administered every year by around 400 customers from various fields such as academics, finance, government, healthcare, corporate, professional and information technology by this wholly owned subsidiary of ETS.

          Please visit and follow the steps to register for your ITIL V4 Foundation exam in Chicago. You may follow the sequence given below:

          Step 1: On the home page of, click on ‘Schedule My Test’ that’s given on the slider.

          Step 2: ITIL V4 Foundation exam test sponsor must be selected. PeopleCert is the ITIL V4 Foundation Exam test sponsor.

          Step 3: All exams conducted by PeopleCert are given on the Product page of PeopleCert.

          Step 4: You may select ‘Schedule My Test’ in the subsequent page.

          Step 5: Select United States from the list of countries and click on ‘Next’. Select Chicago to confirm your appointment for ITIL V4 Foundation exam.

          Step 6: The following page provides information on registration and what all to bring to the testing center. After reading all the information, please click on ‘Next’ button.

          Step 7: The subsequent page has details of Privacy Policy Review. Go through the conditions mentioned on this page and select ‘Agree’; clicking on the ‘Next’ button will take you to the next step.

          Step 8: Please confirm whether you are pre-approved for testing accommodation for the ITIL V4 Foundation exam.

          Step 9: Enter your eligibility ID and the first four letters of your last name.

          Step 10: After all the information provided by you is scrutinized, select the date and time of your choice. The options to select date and time of your exam is given.

          Step 11: Your appointment process gets completed after the appointment verification process, selecting your test center and a check on all the other information provided by you.

          Pearson VUE is a part of Pearson, considered one of the World’s largest learning organizations. It has more than 35,000 employees across the world. More than 450 credential owners have opted for Pearson VUE from different parts of the world.

          The credential owners are assisted by Pearson VUE in developing, managing, delivering and growing the testing programs. Pearson VUE is established as a leader in computer-based testing, Online practice tests are handled by Pearson VUE with high stakes and proctored exams, which requires an environment that’s very secure and foolproof.

          Your appointment can be scheduled through Pearson VUE for ITIL V4 Foundation exam by following the steps given below:

          Step 1: You may login by visiting

          Step 2: Select ‘For Test Takers’ after login and choose ‘Schedule an exam’.

          Step 3: Name of your sponsor for the exam is to be selected from the landing page.Your sponsor for ITIL Foundation exam is PeopleCert.

          Step 4: You may Sign-in or Create an account after clicking on PeopleCert. This helps you to schedule, reschedule or cancel your ITIL Foundation exam.

          Step 5: Follow the steps after signing in to schedule your ITIL Foundation exam through Pearson VUE.

          Login on and click on ‘For Test Takers. The instructions to locate your test center will be given.

          Step 1: ‘Schedule an exam’ option may be selected from the dropdown list. This appears when you click on ‘For Test Takers’

          Step 2: The name of your test sponsor may be entered as ‘PeopleCert’ for ITIL exam.

          Step 3: You will be redirected to PeopleCert page. Here, on the right-side panel of the page, you may select ‘Find a test center’.

          Step 4: Your test center may be located on this page. Identify your location for the test center using the search bar. Enter Chicago and click on ‘Search’.

          Step 5: The list of test centers in Chicago will be shown.

          Following are the Pearson VUE test centers in Chicago:

          1. Pearson Vue Test Center
            Address: 425 N Martingale Rd #220, Schaumburg, IL 60173, USA
            Phone: +1 847-517-1607

          2. Pearson Professional Center
            Address: 200 W Adams St # 1105, Chicago, IL 60606, USA
            Phone: +1 312-551-1143

          3. Pearson Professional Center
            Address: 111 E Wacker Dr #515, Chicago, IL 60601, USA
            Phone: +1 312-228-4186
          1. Prometric
            Address: 1 N LaSalle St #2300, Chicago, IL 60602, USA
            Phone: +1 312-683-3628

          2. Prometric
            Address: 770 Lake Cook Rd #200, Deerfield, IL 60015, USA
            Phone: +1 847-572-0550

          The ITIL certification cost includes the ITIL exam fee as well. However, the exam fee varies depending on the level of ITIL certification. To know the exam fee applicable to you, please refer to the chart below:

          Sl No.

          ITIL® Exam Cost (V3 & V4)

          Price for India


          ITIL®V3  Foundation



          ITIL® V4 Foundation



          ITIL® Intermediate

          Service Lifecycle Modules

          Service Design


          Service Strategy


          Service Operation


          Service Transition


          Continual Service Improvement


          Service Capability Modules

          Planning, Protection, and Optimization


          Operational Support and Analysis


          Service Offerings and Agreements


          Release, Control, and Validation



          ITIL® Practitioner



          ITIL® Managing Across the Lifecycle


          ITIL® Certification cost:

          An Instructor-led training in Chicago for ITIL V4 certification may cost around $1,299. This enables you with 90 days of access to ITIL V3 2011 certification training in Chicago.

          The ITIL V4 certification has some additional or alternative cost components. They comprise of ITIL Study Guide and ITIL Practice tests. You may opt for a soft copy or prefer to get the popular paperback edition. The paperback edition may cost around $30 and the soft copy of the ITIL Study Guide will cost less for ITIL certification.

          The full-length practice tests are available online for ITIL V4 certification exam free of cost. Alternatively, the practice tests can also be purchased online from some of the professional ITIL certification exam websites for around $25 to $50.

          ITIL® Training:

          Following are some of the criteria to look for while searching for the best ITIL V4 certification training institute in Chicago:

          1. The training institute must be accredited by Axelos through Peoplecert.
          2. The pass rate must be above average at the Training Institute.
          3. Relevant accreditation and experience in the related field is a must for the faculty and trainers at the institute.
          4. The exclusive pre-courseware must be provided to you, to have queries that are more specific.
          5. The training pattern apart from slides must include consulting exposure, role play and live case studies.
          6. And finally, you must be convinced that the quality of training given at the institute is good value for money to obtain the ITIL V4 certification.

          ITIL V4 certification training can be taken by the following professionals: 

          • IT Professionals (System, Application, Voice, Network, Technical)
          • IT Audit Managers
          • Team Leaders
          • IT & Business Supervisory staff
          • Executives, SMEs, and Managers
          • Service Designers
          • IT Planners
          • IT Architects
          • IT Security Managers
          • IT Consultants
          • Business Leaders

          Given below are some of the tips to help you choose the best ITIL V4 certification trainer in Chicago:

          • The trainers must be ITIL Master certified and senior consultants.
          • The total years of experience must be verified in the specified field of training.
          • A background check may be carried out to ensure the trainer has the prerequisites to impart training in the given field.
          • The facilities provided by the trainer must be examined for learning.
          • The techniques adapted by the trainer for the certification exam preparations must be mediated.
          • Fee structure of the trainer for ITIL V4 certification program must be taken into consideration.

          The two to three days classroom training for ITIL V4 certification may cost around $1,299 in Chicago.

          The ITIL V4 certification training in Chicago gives you an overview of the service management process. The ITIL framework is built with quality, consistency and predictability in service delivery as a structure for organizations, units and processes. Given below are the benefits of ITIL V4 certification:

          Relevant Knowledge:
          The ITIL V4 certification training gives you the confidence to manage your work more efficiently. With the thorough knowledge of activities and processes involved in ITIL, your productivity will increase, and quality of work will improve.

          Earn More: After successful completion of the ITIL V4 certification training, new job opportunities will come your way. An ITIL V4 certified candidate has better prospects over a non-certified candidate in the domain of ITSM. A hike of 15% in average salary for an ITIL certified professional can be expected in Chicago. Salary structures could differ from person to person depending on the total experience; however, an increase in PayScale is certainly expected after the successful completion of ITIL V4 certification.

          Skills and Expertise: You are better equipped with an ITIL V4 certification as you will gain expertise and necessary skills to manage the services of your organization. You get an opportunity to be recognized by your senior management and colleagues for your skills in effective management of processes and services.

          Knowledge of common terminology: You will be well-versed with the ITIL framework and only ITIL V4 certification gives you the knowledge about common terminologies used in various industries in different countries around the world.

          A complete understanding: You get a complete understanding from the ITIL V4 certification training about the role of IT services and infrastructure in various businesses across industries in different parts of the world. You will be equipped with better decision-making capacity and empowered to make valuable contributions that will be appreciated by your organization and colleagues.

          Meet your instructors

          Become an Instructor

          Sam Elgawady


          A consultant and practitioner of ITSM, Project Management, Process Improvement, ITIL Capabilities and Lifecycle Trainer, and IT Business Analyst; Sam has over 15 years of experience in the IT industry.

          Having started his career as a computer technician, then a system administrator, he subsequently went on to play the roles of Business Analyst, IT Manager, IT Consultant, Project Manager, and Training Manager. He has implemented solutions, improved IT Processes, managed projects and delivered training initiatives, and workshops on various best practices including Project Management, ERP & CRM, Business Analysis, ITIL V2 and V3 Track, COBIT, ISO20K to a number of leading private and public sector organisations in Australia, Malaysia, Hong Kong, Egypt, Qatar, Oman, Nigeria, Kuwait, Jordan, KSA and UAE. His mentoring and counselling capabilities are beyond par and he brings in his vast experience while tutoring professionals who wish to become experts in their fields.

          View Profile

          Prayas Kad

          Lead Management Trainer & Consultant

          Prayas has over 15 years of IT experience spanning across Project & Test Management, Stakeholder Management, Software Validation & Verification, Data Migrations & Integration, Learning & Development Projects, Data warehousing, Business Intelligence and Software Developments, Reporting and Analytics. Assignments. 
          His expertise is primarily in domains like Insurance, Finance, Banking, Telecom Billing, Aircraft Software Maintenance MRO, CRM, UK E-Governance Projects, Publishing Media, and Retails.
          He brings in his vast experience and expertise into his training workshops, and mentors participants in areas of Test management and Integration.

          View Profile

          Milind Gawaskar

          Business Analyst

          Milind is an IT Service Management (ITSM / ITIL) and Business Process Consultant with more than 11 years of versatile IT industry experience and balanced exposure across crucial IT areas including IT Strategy, IT Pre-Sales, IT Service Delivery, IT Risk & Assurance, IT Service Management & Performance Improvement, IT Governance, Business Process Management, Organizational Change Management, Application Development & Support and Infrastructure Support.

          His vast area of expertise helps him mentor and train professionals on a variety of subjects and fields. His qualifications include certifications from Lean Digital, ITIL and COBIT.

          View Profile

          Ian Hirst

          Project Manager

          Ian Hirst is a Certified Project Management Professional (PMBOK) and a highly experienced Project Management and Information Technology specialist who has been involved in the IT industry for over 30 years.

          Ian is a Project and Program Management trainer, instructor and counsellor providing project health check, project recovery and program planning support to a variety of business and IT projects and programs in many organizations. 

          He has been a lecturer at the Australian National University and the University of NSW. 
          Ian’s expertise lies in : 
          • Project & Programme Management
          • Transition Management
          • Stakeholder Management
          • Change Management
          • IT Governance
          • Software Development
          • IT Infrastructure
          • Testing & Test Management
          • Business & Systems Analysis
          • Business Process Re-engineering
          • Requirements Management
          • Risk Management
          …among other disciplines.

          View Profile

          reviews on our popular courses

          Review image

          The instructor had immense knowledge and provided relevant examples. The course helped me learn the best practices to implement in my routine work. Thanks, KH!

          Ananthalakshmi Mylavarapu

          Application Support Manager
          Attended ITIL® V4 Foundation Certification workshop in October 2019
          Review image

          It was a good training. Thank you, KnowledgeHut!

          Abhishek Swain

          Senior Product Specialist
          Attended ITIL® V4 Foundation Certification workshop in December 2019
          Review image

          It was a good workshop conducted by KnowledgeHut. All the materials and resources were adequate. The support via chat was also very good. Overall, a useful experience.

          Pradipto Chakrabarty

          Business delivery leader
          Attended ITIL® V4 Foundation Certification workshop in December 2019
          Review image

          Recently, I had completed my ITIL training from KnowledgeHut. It was a very good experience with well-experienced instructors.

          Gopala T Rao

          Manager IT
          Attended ITIL® V4 Foundation Certification workshop in December 2019
          Review image

          I had attended the 2-day ITIL Foundation training. The trainer was very knowledgeable and gave real examples to explain all the concepts.

          Sanchita Biswas

          Project Manager
          Attended ITIL® V4 Foundation Certification workshop in October 2019
          Review image

          The training was really good. It was very helpful in understanding the IT organisation process and related problems.

          Manoj Lawand

          Application Support Analyst
          Attended ITIL® V4 Foundation Certification workshop in October 2019
          Review image

          A collaborative and informative session. I liked how the trainer explained the things with live examples.

          Abdul Aziz Nadaf

          Sr. Quality Assurance Engineer
          Attended ITIL® V4 Foundation Certification workshop in August 2019
          Review image

          It was an excellent workshop that I had ever attended and the instructor was very knowledgeable. The course delivery included many current market examples.

          Mohammed Sadhik

          KSA IT Lead
          Attended ITIL® V4 Foundation Certification workshop in August 2019



          Any registration cancelled within 48 hours of the initial registration will be refunded in FULL (please note that all cancellations will incur a 5% deduction in the refunded amount due to transactional costs applicable while refunding). Refunds will be processed within 30 days of receipt of written request for refund. Kindly go through our Refund Policy for more details:

          Please send in an email to, and we will answer any queries you may have! 

          Have More Questions?

          ITIL® V4 Foundation Certification Course in Chicago, IL

          ITIL Chicago Chicago is a historic American city famous for its contemporary entertainment and recreational attractions. The city has many famous performance arts venues and institutions of historical and cultural importance. An economic capital of the region, it is a gateway to the American Midwest and houses some of the biggest companies in the world. In this fertile ground for start-ups and new business ideas where innovation and management go hand-in-hand, KnowledgeHut?s ITIL certification in Chicago is a career-defining course delivered using the best learning techniques. About the Course The Information Technology Infrastructure Library or ITIL is a globally recognised framework of IT Service Management best practices that helps teams deal with the dynamic nature of the environments that IT companies work under nowadays. The ITIL foundation training in Chicago by KnowledgeHut drills you in the foundation principles of this set of standards and is a recommended course. The 16-hour training is led by highly qualified faculty and will help you get the important certification. During the ITIL foundation online training in Chicago, to prepare for the exam, you will have mock tests along with interactive online classes. KnowledgeHut?s ITIL certification online training in Chicago will introduce you to many important topics of ITIL, like Service Management as a practice, and the importance of Service Lifecycles. As you progress further with the Information Technology Infrastructure Library ITIL certification in Chicago, you will gain more familiarity with the key principles and models of the ITIL framework. Our expert instructors will coach you on the functions, generic concepts, processes and roles of ITIL and you will also learn about different Service components like strategy, design, transition and operation. Other important topics like Continual Service Management, Technology and Architecture will also be discussed during the ITIL foundation classroom training. This training will also give you a better idea of the ITIL Qualification Scheme. The KnowledgeHut Advantage After completing the ITIL foundation certification training in Chicago you will be armed with a globally recognised credential. The cost for the course also includes the examination fee for your ITIL Foundation exam. Along with expert coaching, as part of the ITIL foundation certification online in Chicago, you will also receive an eBook to guide you through the course. With a presence in over 70 countries, KnowledgeHut has been delivering quality online education using the most innovative practices and e-learning modules that combine great scheduling and a live classroom environment. The ITIL certification in Chicago has been an important course for many participants as it provides the first steps to understanding a very important framework. This online training is ideal for IT professionals, students, business managers, process owners, project managers or any individual interested in IT Services Management. Available at a great price, the ITIL foundation training in Chicago is a prudent professional investment.