ITIL® V4 Foundation Certification Training in Seattle, WA, United States

Path to Become ITIL® MP & ITIL® SL

  • 16 hours of Instructor-led training
  • 16 PDUs (or 25 PDUs on completion of classroom training + 9 hrs of e-learning)
  • KnowledgeHut is an ATO of Peoplecert and a Certified Partner of Axelos
  • Course fee includes Foundation exam fee
  • 2 sample papers to practice for the certification exam

ITIL® Course Overview

1) What is ITIL®?

Business and technology go hand in hand and in order for a company to be successful, both the IT and corporate objectives need to evolve. IT Service Management (ITSM) is responsible for the development of the IT services driven by the knowledge of the current processes involved in the organization.

The Information Technology Infrastructure Library (ITIL®) is a framework designed for the standardization of selecting, planning, delivering, and maintaining the IT services and processes within an organization or with respect to services delivered to customers. The framework helps in achieving the predicted service delivery by improving efficiency.

One of the reasons why ITIL® is so well-appreciated and in demand globally is because of its versatility. ITIL® has been designed by keeping in mind the needs of different organizations. This allows the organization to incorporate the framework according to their requirements. One can estimate the scalability and flexibility of ITIL® with the fact that it can be easily adapted due to its ability to work in alignment with other practices such as Six Sigma, COBIT or TOGAF.

2) Certification Levels in ITIL® 4

The ITIL® 4 certification scheme has been designed in a way to align it with the existing ITIL® v3 and provide a clear path for the practitioners to continue developing their skills.

Below are the four certification levels within the ITIL® 4 scheme:

  • ITIL V4 Foundation - now available
  • ITIL Managing Professional (MP) - launching 2020
  • ITIL Strategic Leader (SL) - launching H1 2020
  • ITIL 4 Master - launching H2 2020

ITIL® V4 was introduced with new updates and schemes such as the embodiment of ITIL® Foundation and the ITIL® Master exams.

Once a student clears the foundation level examination, the next steps are the Managing Professional and Strategic Leader. Both these levels have a different set of examination and scheme.

ITIL V4 Foundation:

The ITIL® 4 Foundation Certificate is an introduction to ITIL® 4 framework. It allows the candidates to understand the IT Service Management by using the end-to-end operating model. It deals with the creation, delivery, and continual improvement of IT services and products. ITIL® 4 certified professionals can use the framework to enhance the IT Service Management capabilities in their organizations.

ITIL Managing Professional (MP)

ITIL® Managing Professional (MP) is designed for professionals who engage with technology and digital teams throughout the organization.

They are not just confined to the IT departments. This course attempts to give experience and expertise to run successful teams, IT projects, and workflows.

Modules cover ‘ITIL® Specialists’ in -

  • Drive Stakeholder Value
  • Create, Deliver and Support
  • High Velocity IT

ITIL 4 Managing Professional (ITIL MP) is a stream of four modules that are part of ITIL 4, the next evolution of ITIL.

ITIL® Specialist Create, Develop and Support

This module includes the expansion of the current ITIL® scope to cover the creation of the services. It also covers the activities involving the ‘core’ service management.

In this module, the focus will be on integrating the value streams and activities for creating, delivering, and supporting IT-enabled services and products.

ITIL® Specialist Drive Stakeholder value

In this module, all the interaction and engagement between the service provider and the customer, suppliers, users, and partners will be covered. The main aim of this module is to use the IT-enabled services to convert demand into value.

This module will help the candidates gain knowledge about SLA design, CX and UX design, communication, multi-supplier management, customer journey mapping, relationship management and many more.

ITIL® Specialist High Velocity IT

This module explores the different ways in which the digital organizations and digital operating models function in high-velocity environments.

Working practices like Agile and Lean, and technologies like Automation, Automated testing and Cloud are used to focus on the delivery of services and products in order to obtain maximum value.

ITIL® Strategist Direct, Plan and Improve

This module helps the candidates hone their practical skills to create an organization that believes in learning and improving and has an effective strategic direction.

It will cover the impact of the different working practices in the organization. It also provides candidates with practices and strategies to plan and deliver improvements.

To obtain the designation ITIL 4 Managing Professional or ITIL 4 Strategic Leader, the candidate must complete all modules in each stream, with ITIL Strategist being a universal module for both streams.

ITIL® Master




ITIL®  Managing Professional

ITIL® Strategic Leader











ITIL® Leader


deliver and









Plan and



Plan and


Digital & IT


ITIL® V4   Foundation

ITIL® Strategic Leader (SL)

This ITIL® Strategic Leader (SL) exam is designed for those who engage with “every digitally equipped assistance”. 

    The objective of this course is to develop an apprentice on how to utilize technology to address and deliver business procedures. It also emphasizes the role of IT in this process.

    The two modules under SL are:

    Both of these exams end at the same level which is the ITIL® Master exam. It is the most advanced level in the examination.

    ITIL® Master

    This certification is a reflection of the holder’s ability to apply ITIL principles and techniques to the workplace and achieve desired business outcomes.

    3) Certification Levels in ITIL® V3

    After the completion of classroom training and a written exam, the admins can complete their ITIL® training and get a certification.

    Levels of ITIL Certification within the ITIL V3 Certification scheme:

      • ITIL Foundation Certification Level
      • ITIL Practitioner Certification Level
      • ITIL Intermediate Certification Levels
      • ITIL Expert Level
      • ITIL Master Level

      1) ITIL® Foundation Certification

      This is the certificate for entry-level candidates and focuses on the key terminologies, elements, and concepts that will be used in the lifecycle of the ITIL®.

      2) ITIL® Practitioner Certification

      This certification will help the professional adapt the ITIL® framework according to the business objectives of their organization. This course can be taken up any time after a foundation certificate has been received. This course will also include metrics, communication, and organizational change management.

      3) ITIL® Intermediate Certifications 

      This certification covers different concepts associated with the ITSM. It is divided into two tracks- service lifecycle and service capability modules.

      4) ITIL® Expert

      At this stage, the Service Management professionals will be able to demonstrate the entire scheme of ITIL®. After this certification, the admin will obtain skills pertaining to the best practices of the ITIL®. Apart from the exam, to earn this certification, one needs 17 credits from previous modules and managing across the lifecycle module.

      5) ITIL® Master

      This is the highest level of certification in which the Service Management professional needs to explain why they chose their areas of study, methods, and principles. There is no certification exam. The Service Management professional must submit written assignments and some oral interviews.

      4) Career Benefits of having ITIL® Certification

      Here are the top career benefits of having an ITIL® certification:

      1. You will gain a detailed insight into the ITIL® framework helping you manage work better.
      2. You will have better job prospects.
      3. You will be recognized for your expertise and management skills in the organization.
      4. You will be able to understand the common terminologies used in business across the industries.
      5. You will be able to better know the relation between business and IT.
      6. There are several ITIL® v3 certifications that will help you build industry-relevant skills and competencies.
      7. The ITIL® certifications will open doors for you in terms of job roles within your organization.
      8. ITIL® is used globally, so there is a lot of potential for job growth in the market.
      9. For a person who has ITIL® Training, remuneration and pay scales will be much higher.
      10. Certified ITIL® professionals are in high demand and the market is stable enough for them to be in demand for a long time. So, investing in ITIL® certification is a low-risk effort.

      5) Benefits of implementing ITIL® in an Organization by ITIL® Certified Professionals

      The overall goal of ITIL® is the improvement of the business service. There are a certain set of practices that helps IT service management. The support system of the business service is optimized using the capabilities of the people, process, technology, and suppliers.

      • ITIL® is one of the most accepted and recognized approaches to IT service management and delivery. It is well-regarded all over the world.
      • ITIL® is a set of practices, not methodology, making it compatible with popular frameworks like PRINCE2 and PMP.
      • ITIL® acts as a service provider by running the IT department. This makes IT a core part of the business.
      • Processes like the ITIL® Incident Management and Problem Management quickly restore the services and also create workarounds.
      • ITIL® also allows organizations to prevent incidents by performing or conducting major incident reviews and eliminating root causes.
      • ITIL® helps your team better understand and manage customer expectations through service level management and business relationship management.
      • Change enablement and Continual Improvement enable the organization to align the services and products to the changing internal and external environments.
      • ITIL® helps in the management of accounts, budget and charging requirements related to service costs.
      • Risk analysis and management activities are one of the processes involved in the ITIL.
      • ITIL® helps keep the customer satisfaction high giving the organization competitive management.

      6) Credit System & Transition from ITIL® V3 to ITIL® V4

      The ITIL® credit system is used to provide support to the certification scheme of the ITIL®. This is done by recognizing your investment in the certifications.

       ITIL® V3 Credit system

      In the ITIL® v3 credit system, a specific credit value is assigned to every ITIL® certification. It is done on the basis of its level of ITIL® content. After the candidate has completed the ITIL® examination, certification and credits are awarded. These credits can be used to get the ITIL® Expert level of certification. For this, the candidate must have at least 22 credits. The credits can also include the 3 credits from the ITIL® practitioner that covers the full spectrum of ITIL® best practice.

      Before advancing to the ITIL® Expert, 17 credits are required to be earned. These can be earned in any order once the two credits for ITIL® Foundation have been completed.

      Here is detailed information on the credits assigned to different ITIL® Certification levels:

      ITIL® Certification Level


      ITIL® V3/V4 Foundation Certification

      2 credits

      ITIL® Intermediate Service Lifecycle stream:

      Service Strategy (SS)

      Service Design (SD)

      Service Transition (ST)

      Service Operation (SO)

      Continual Service Improvement (CSI)

      3 credits each

      ITIL® Intermediate Service Capability stream

      ·         Planning, Protection, and Optimization (PPO)

      ·         Service Offerings and Agreements (SOA)

      ·         Release, Control, and Validation (RCV)

      ·         Operational Support and Analysis (OSA)

      4 credits each

      ITIL® Managing Across the Lifecycle (MALC)

      5 credits

      The following credit values are needed for certification levels higher than the ITIL® Foundation:

      ITIL® Certification Level

      Number of Credits Required

      Composition of Credits

      ITIL® Foundation



      ITIL® Intermediate

      2 credits

      2 credits from ITIL® Foundation

      ITIL® Managing Across the Lifecycle (MALC)

      17 credits

      2 credits from ITIL® Foundation and a minimum of 15 credits from ITIL® Intermediate or complementary qualifications

      ITIL® Expert

      22 credits

      2 credits from ITIL® Foundation, minimum of 15 credits from either ITIL® Intermediate or complementary qualifications, and 5 credits from ITIL® MALC

      The transition from ITIL® v3 to ITIL® 4 scheme:

      One can gain the knowledge and skills required to learn the core concepts of the update while transitioning from ITIL® v3 to ITIL® 4 scheme.

        ITIL® v3 Foundation certified
        Once you have obtained the ITIL® v3 Foundation certification, you can straight away take the ITIL® 4 Foundation to transition into the new scheme. A new single exam will be required to cover the new material in the ITIL® 4 Foundation.

        ITIL® Intermediate/Practitioner level
        If you have started collecting credits from Intermediate or Practitioner levels, it is better to continue with the v3. This will help you prepare for an easy transition while gaining the designation of the ITIL® Managing Professional.

        ITIL® v3 expert
        If you are on this level, get the ITIL® Managing Professional designation by taking the ITIL® Managing Professional Transition module.

        After achieving the designation, you will only need to pursue the ITIL® Leader Digital and Strategy module instead of completing the ITIL® Strategic Leader stream. Completing both the streams will make you eligible to move towards the ITIL® Master.

        7) What is ITIL® V3 Service Capability:

        ITIL® Service Capability modules:

        • ITIL® Operational Support and Analysis
        • ITIL® Planning, Protection, and Optimization
        • ITIL® Release, Control, and Validation
        • ITIL® Service Offerings and Agreements

        ITIL® Operational Support and Analysis

        • ITIL® Operational Support and Analysis (OSA) module focuses on enabling event, problem, incident, access, request, IT operations, technical, and application management.
        • This module teaches organizations and individuals, the management of day-to-day operations of IT services.
        • The candidates also learn the implementation of the ITIL® processes enabling them to deliver and support IT services. 
        • The worth of this module is 4 credits.

        ITIL® Planning, Protection, and Optimization

        • One of the certifications of the ITIL® Service Capability workstream is the Planning, Protection, and Optimization (PPO) module.
        • The module focuses on enabling availability, capacity, demand management, information security, and IT service continuity.
        • Based on the ITIL® Service Design publication, the PPO course helps to develop an understanding of the ITIL® Service Design processes.
        • The PPO module is worth 4 credits.

        ITIL® Release, Control, and Validation

        • This module focuses on the practical applications of Release, Control, and Validation (RCV). 
        • This includes enabling plans, test, and implementing new services to meet the needs of the user and organization.
        • The course’s content is from the guidance contained in the ITIL® Service Transition publication.
        • The module is worth 4 credits.

        ITIL® Service Offerings and Agreements

        • ITIL Service Offerings and Agreements (SOA) focuses on the practical applications of the SOA practices to enable portfolio, service catalogue, service level, supplier, demand, and financial management.
        • This course is based on the guidance mentioned in the ITIL® Service Design and ITIL® Service Strategy publications.
        • This course helps the candidates understand the stages of the lifecycle of ITIL® – service strategy, design, transition, and continual improvement. 
        • The SOA module can help you earn 4 credits.

        8) Why was ITIL® V4  launched by Axelos?

        The most significant purpose for developing an advanced version of the ITIL® V3 was because of its specific shortcomings. These are -
              1. An unsatisfactory involvement with the ITSM Community
              2. Incompetent to perceive the current trends in software developments and IT services.

        The latest version addressed the bad relationship issues by giving them a heads-up as it will publish the updates in the community, thus avoiding any hindrance in the free flow of data. Moreover, to give the students a complete overview from the beginning, the whole foundation course under the ITIL® V4 has been revised. It is updated based on the requirements of modern business. What makes these revisions so accurate is the fact that they are based on the feedback of millions of ITIL® practitioners and are completely practical.

        Evolution of ITIL® V4 -

          • Evolved ITIL® practices in the wider context of customer experience, value streams, and digital transformation.
          • Embracing advanced ways of connecting with the community by adapting to the new ways of working such as DevOps, Agile and Lean hence promoting new alliances.
          • The framework of ITIL® V4 is designed to give comprehensive guidance to organizations on how they should address the new service management challenges effectively and utilize the latest technologies which will help them transform digitally.
          • Designed to assist the organization to provide effective governance and deliver accurate IT service management which is flexible, coordinated and integrated. The flexibility also allows the organization to provide accurate data all over the business without any interruptions to the free flow of data, ultimately improving the customer experience.
          • This update has made the ITIL® framework way more extensible. agile, and collaborative.

          What you will learn

          • The concepts, terms and terminology of ITIL®
          • ITIL® 4 best practices and how to implement them to streamline processes for continuous improvement

          • Fundamentals of Service Management, Service Lifecycle and other IT-enabled services.

          • Applying practices learnt to improve business decisions and optimize customer expectations

          • An in-depth preparation for ITIL® 4 Foundation certification


          There are no specific prerequisites for this course, and Axelos has not defined any specific eligibility criteria for the ITIL® 4 Foundation exam. However, the ITIL® 4 Foundation certification is in itself a prerequisite for the higher levels of ITIL® qualifications.

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          Who should take this ITIL® Certification?

          • IT professionals
          • Business managers
          • Business process owners
          • Project managers
          • Students and individuals with interest in IT Services Management
          • ITSM Managers and aspiring ITSM Managers
          • Professionals working in other areas of IT like digital, product, development and service.
          • ITIL certified professionals who want to transition to the new version V4



          ITIL® Exam Prep

          The KnowledgeHut exam plan has been meticulously planned and created by resourcing ITIL® 4 questionnaires and exam blueprints. These will give you maximum learning benefit for clearing the exam at the very first attempt.


          The KnowledgeHut Guarantee

          Our USP is the quality of our training. Our instructors have created the most comprehensive curriculum for you to clear the exam. Check our 100% refund guarantee!


          Certification Journey Support

          Not just in learning, but you will get support in all aspects of the certification. Right from assistance with enrolling for exams to solving your doubts post workshop, we have your back!

          ITIL® Course Curriculum

          • Best Practice
          • ITIL History
          • ITIL Framework
          • ITIL Service Value System
          • The Four Dimensions Model
          • Benefits of ITIL
          • Service
          • Service Management
          • Value
          • Outputs Vs Outcomes
          • Costs
          • Risks
          • Utility and Warranty
          • Stakeholders
          • Value Co-creation
          • Products and Services
          • Service Offerings
          • Service Relationship
          • The ITIL Guiding Principles
          • Nature, Use and Interaction of the Guiding Principles
          • Focus on value
          • Start where you are
          • Progress iteratively with feedback
          • Collaborate and promote visibility
          • Think and work holistically
          • Keep it simple and practical
          • Optimize and automate
          • The Four Dimensions of Service Management
          • Organization and People
          • Information and Technology
          • Partners and Suppliers
          • Value Streams and Processes
          • External Factors
          • Service Value System Overview
          • Service Value Chain
            • Plan
            • Improve
            • Engage
            • Design and Transition
            • Obtain/Build
            • Deliver and Support
          • ITIL Management Practices
          • Information Security Management
          • Relationship Management
          • Supplier Management
          • IT Asset Management
          • Monitoring and Event Management
          • Release Management
          • Service Configuration Management
          • Deployment Management
          • Change Enablement
          • Incident Management
          • Problem Management
          • Service Request Management
          • Service Desk
          • Service Level Management
          • Continual Improvement

          ITIL® Certification Process

          ITIL® Roles & Salary

          The annual salary of an Incident Manager with ITIL® certification based in Seattle ranges between $49,600 - $1,20,000. The average annual income is reported to be approximately $75,000 per annum in Seattle.

          The annual salary of an ITIL® certified Problem Manager based in Seattle ranges between $37,400 - $1,33,000. The reported average annual salary is $1,01,000.

          Reported by LinkedIn Salary, the average annual salary of an ITIL® certified Change Manager located in Seattle is $85,800. Additionally, the certified Change manager can earn from $58,700 - $1,25,000 per annum in Seattle.

          A Business Relationship Manager with an ITIL® V3 certification residing in Seattle can earn from $45,000 - $1,22,000 as annual average salary. The certified professional can also make up to $77,000 per year as average remuneration.

          A Seattle-based certified ITIL Project Manager’s average annual salary is reported to be  $83,000. Certified professionals can earn anywhere from $52K to $130K as yearly compensation.

          The average annual salary of a Service Delivery Manager based in Seattle with an ITIL® certification is around $1,10,000.  The annual salary can range from $60,000 - $1,49,000 in Seattle.

          The responsibilities and salaries of the ITIL® V3 Service Strategy roles in Seattle are as follows:

          Sl No.
          ITIL Roles
          Salary (per annum)
          1.Business Relationship Manager

          Responsibilities of a Business Relationship Manager include -

          • Recognizing the requirements of the client.
          • Making sure that the organization is keeping a strong connection with the consumer.
          • Ensuring  that every potential demand of the buyer is accomplished.
          2.Demand Manager
          The duties of a Demand Manager include forecasting, controlling, and learning the needs of customer for services.
          3.Financial Manager

          Following are the duties of a Financial Manager -

          • Maintaining the accounts
          • Developing the budgets
          • Recognizing the cost requirements of IT service providers.
          4.IT Steering Group (ISG)
          It includes a team of senior management from the business and IT sector. They are responsible for reviewing the business and IT strategies and ensuring that they are aligned.

          5.Service Portfolio Manager
          Service Portfolio Manager develops the service provider’s offerings and capabilities and decides the strategies to be used to serve customers in cooperation with the IT Steering Group.

          The responsibilities and salaries of the ITIL® V3 Service Design Roles in Seattle are as follows:

          Sl No.
          Salaries (per annum)
          1.Applications Analyst
          Applications Analyst is accountable for managing and analyzing the applications.
          2.Availability Manager

          Following are the responsibilities of an Availability Manager -

          • Examining and inspecting the services administered by the IT sector.
          • Holding and devising plans to improve these services.

          3.Capacity Manager

          Capacity Managers are responsible for -

          • Ensuring that the assistance and infrastructure are provided as per the accepted capacity.
          • They also necessitate that the service is cost-efficient and effective.

          4.Compliance Manager

          The obligation of a compliance manager is to -

          • Make sure that operations like consistent accounting are being executed.
          • To evaluate and make sure that the service rendered is regulated with the standards and guidelines.
          5.Enterprise Architect
          An Enterprise Architect is accountable for the entire Enterprise architecture (EA) which is a significant feature of the business.
          6.Information Security Manager

          The responsibility of the Information Security Manager includes -

          • To obtain the data, IT services and ensure that information is secure.
          • To preserve the integrity and confidentiality of the company’s assets and other data.
          7.IT Service Continuity Manager

          The responsibility of the IT Service Continuity Manager are as follows -

          • To prevent uncertainties that could harm the IT services.
          • Risk management.

          8.Risk Manager

          A risk manager is responsible for -

          • Perceiving and assessing the condition of assets in terms of business.
          • To further distinguish, judge and administer the risks associated with it.
          9.Service Catalogue Manager

          The duty of the  Service Catalogue Manager is -

          • To make certain that the information gained is accurate.
          • They further ensure that the data is up-to-date in the service catalog.

          10.Service Design Manager

          A  Service Design Manager  is responsible for -

          • Enhancing current designs.
          • Coming up with fresh ideas for enhanced service quality.
          • Executing plans that are reliable as well as high quality.
          11.Service Level Manager

          Their concern is to warrant that the recognized service level targets serve the following-

          • Service Management process
          • Operational level agreements
          • Underpinning contracts

          12.Service Owner
          Accompanying the Service level Manager, it is the service owner’s responsibility to control and moderate Operational Level Agreements.

          13.Supplier Manager
          The obligation of a supplier manager is to ensure that the supply granted to the company is according to the requirement of the business and consumer.


          Technical Analyst
          A technical analyst is the spine of the IT infrastructure. Through his skills and expertise, a technical analyst provides valuable assistance to maintain and operate the IT system.

          The responsibilities and salaries of the ITIL® V3 Service Transition Roles and Boards in Seattle are as follows:

          Sl No.
          Salaries (per annum)
          1.Application Developer

          The Application Developer is accountable for -

          • Schemes and plans for custom applications.
          • Magnify the pre-existing application or software to boost service quality.
          2.Change Advisory Boards (CAB)

          It is an association of senior bodies whose duties are -

          • Lending their expertise and inputs to the change manager
          • Ensuring that the agenda is followed

          3.Change Manager
          A change manager is accountable for supervising changes in such ways that are effective and cause minimum disturbance inside the IT sector.
          4.Configuration Manager

          A configuration Manager’s responsibilities include -

          • To manage and direct the data about configuration items.
          • Ensure that the configured items reach to their assigned IT sectors.
          5.Emergency Change Advisory Board (ECAB)
          This group is the subset of the Change Advisory board.
          They are accountable for taking decisions in crisis situations.

          6.Knowledge Manager
          Their duties comprise of accumulating and collecting data.
          Moreover, interpreting this knowledge to offer reliable service.
          7.Project Manager

          The duties of a project manager include -

          • Preserving the quality of the product through examination.
          • Executing fundamental release with respect to effective cost management methods.
          8.Release Manager
          The purpose of a Release Manager is to ensure that the live environment is protected and the integrity is attested.

          Furthermore, they also look after the requirements to extend the correct components in the time of release.
          9.Test Manager
          A test manager conducts various experiments and evaluations to make sure that the service meets the demand and need of the customer.

          The responsibilities and salaries of the ITIL® V3 Service Operation Roles and Boards in Seattle are as follows:

          Sl No.
          Salaries in Seattle/US (per annum)
          1.1st Level Support
          To immediately restore and backup the data in case of emergency in the IT sector.

          2.2nd Level Support
          If the 1st Level support is unable to solve an incident, it is passed on to the 2nd level. 2nd level support looks after managing the problem as efficiently as possible but if they are unable to solve it, the incident is further passed to a Problem Manager.

          3.3rd Level Support
          The 3rd level support is the third party suppliers.
          They assist at times during which the 2nd level requests for their services.

          4.Access Manager
          It is the duty of an Access manager to prevent unauthorized users to get access to the confidential files and inside data.

          5.Facilities Manager
          IT infrastructures are situated in a physical environment. A facility manager manages this environment. They look after services like access management, environmental monitoring, and cooling and power.
          6.Incident Manager
          The major purpose of an Incident Manager is to ensure that the implementation process is carried out effectively.
          7.IT Operations Manager
          The role of an IT Operations Manager involves ensuring that all day-to-day operational activities are carried out in a reliable and timely way.
          8.IT Operator

          The responsibilities of an IT operator are -

          • Building standard equipment in the data center.
          • Making certain that the service is provided as per the schedule.
          • Operating daily background checkups.

          9.Major Incident Team
          A team led by the Incident manager consists of technical experts and IT managers. Their purpose is to resolve any major incident.

          10.Problem Manager

          A problem manager’s major responsibilities include -

          • Take steps to ensure minimum impact of incidents that can’t be solved.
          • Fixing or preventing situations which can be dealt with.
          11.Service Request Fulfilment Group
          They look after proving various types of Service requests.

          The responsibilities and salaries of the ITIL® V3  Continual Service Improvement Roles in Seattle are as follows:

          Sl No.
          Salaries (per annum)
          1.CSI Manager

          The major roles of a CSI manager are -

          • Executing an IT service management process.
          • Improving IT services

          2.Process Architect
          The main objective is to ensure that all the changes are conducted efficiently while maintaining the Process Architecture.

          3.Process Owner
          From devising the designs, finding sponsorships and working towards continuous development of the service, all these are the major responsibilities of a Process Owner.

          ITIL® Exam:

          The most recommended method which will help you prepare for the ITIL® V4 Certification exam is the PDCA Cycle or Plan-Do-Check-Act method. It consists of -

          • Plan: Create an efficient study plan after going through the ITIL lifecycle. Try to answer the foundation level questions and revise through the full-length question papers after you have successfully devised your plan.
          • Do: Make sure to execute the above-mentioned plan to get effective results.
          • Check: Evaluate your strength and weakness after implementing your plans.
          • Act: Do multiple revisions or directly take up the concept and solve questions accordingly to improve your weakness.

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          You can register for your ITIL® V4  Foundation exam session on Prometric. In order to do so, you need to log in to and then follow the following steps to register for your respective exam
          In order to register for the ITIL® V4  Foundation exam session on Prometric, you need to go to the official site and log in to and follow the given steps to enroll for the exam -

          Step 1: As mentioned above, the first step is to log in to the official page. Once that is done, look at the slider of the home page. Here, you’ll find “SCHEDULE MY TEST” option. Please click on it to proceed.

          Step 2: After clicking the “SCHEDULE MY TEST” option, you will be taken to a page which will allow you to choose a sponsor for your examination. PeopleCert is the test sponsor for ITIL® V4 Foundation exam.

          Step 3: Once you click on the PeopleCert’s name, you will proceed to the page which will have a list of all exams conducted by the PeopleCert.

          Step 4: Click on “Schedule my test” option which will be visible on the page.

          Step 5: The next option is to select the country where you will be giving the exam. Since here your choice is Seattle, you need to select ‘United States’ from the list of nations to proceed with the process further. Once you’ve selected the country, click on ‘Next’.

          Step 6: Once you click ‘Next’, you will land on a page which consists of information on registration requirements and what you need to bring to the testing center. After reading the information you need to click on ‘Next’.

          Step 7:  ITIL values its privacy policy. So the next page contains the Privacy Policy Review. You will have to agree to the terms and conditions cited in the page in order to proceed further.

          Step 8: Following the terms and conditions, arrives at the confirmation which needs to be verified by you where you are confirming that you are pre-approved for evaluating services for the exam.

          Step 9: This step needs the initial 4 characters of your surname along with your eligibility ID.

          Step 10: After the verification, you will be taken to the page which will allow you to choose the date and time of the examination according to your convenience.

          Step 11: The registration and appointment are concluded once your application is verified after you have successfully selected the test center and giver other essential data.

          Pearson has over 35,000 employees around the globe and is the largest learning company in the world. One of the parts of Pearson is the Pearson VUE. VUE is the first choice of several certified professionals around the globe due to the fact that it allows them to help in developing, maintaining and executing their evaluating programs.

          Furthermore, Pearson VUE is the leading developer in the computer-based examination. They manage all types of exams including high priority examinations which require maximum security. Over the years, they have emerged as the most qualified company to handle such delicate and secure tasks and provide the most secure environment in the whole sector.

          Please follow the given steps to schedule an appointment for the ITIL® V4 Foundation exam session on Pearson VUE in Seattle -
          Step 1:
          The first step is to log in to the official website - .

          Step 2: After you have successfully logged in, go to ‘For test takers’ and then go to the ‘Schedule an exam’ option.

          Step 3: The next page will take allow you to choose the sponsor for your examination. Peoplecert is the name of the sponsor of ITIL® Foundation.

          Step 4: Clicking on the sponsor name will give you an option to ‘create your account’ or ‘sign in’ if you’re already a member. This will allow you to schedule, change the dates or cancel the examination.

          Step 5: After signing in, please follow the steps as mentioned in the Pearson VUE guideline to schedule your examination.

          In order to locate the test center in Seattle for my ITIL® V3 and ITIL® V4 exam through Pearson VUE, go to the official website - Here, click on ‘For test takers’ option and follow the given steps -

          Step 1:
          After you have successfully logged in, go to ‘For test takers’ and then go to the ‘Schedule an exam’ option.

          Step 2: The next page will take allow you to choose the sponsor for your examination. Peoplecert is the name of the sponsor of ITIL® Foundation.

          Step 3: The sponsor page will have an option located on the right side of the web page, ‘Find a test center’

          Step 4: The above step will take you to the search bar where you can put your preferred location. In this case type ‘Seattle’ on the search bar and click on ‘Search’ button to find various test centers near Seattle..

          Step 5: The search option will reveal a list of centers which are located in or near Seattle.

          Below are the Pearson VUE test centers in Seattle:

          1. North Seattle Community College
            9600 College Way N
            Testing Center's Office
            #CC 2459
            Seattle, Washington 98103
            United States

          2. TLG Learning

            12822 SE 32nd St.
            Suite 200
            Bellevue, Washington 98005
            United States

          3. Bellevue College NORTH CAMPUS

            14673 NE 29th Place
            Bellevue, Washington 98007
            United States

          4. Shoreline Community College

            16101 Greenwood Ave N
            Testing Center Testing Center, Rm 5100
            Shoreline, Washington 98133
            United States

          5. Lake Washington Institute of Technology

            11605 132nd Ave NE
            West Building, Room W204
            Kirkland, Washington 98034
            United States

          The Prometric Centre in Seattle is located at:

          Prometric Testing Center

          Address: 22002 64th Ave W # B,
          Mountlake Terrace,
          98043, USA

          Phone: +1 425-697-3798

          The cost of examination changes according to the different levels of examination. The chart below gives a holistic view of the ITIL certification cost as per the official PeopleCert website -

          Sl No.

          ITIL® Exam Cost (V3 & V4)

          Price for the USA


          ITIL®V3  Foundation



          ITIL® V4 Foundation



          ITIL® Intermediate

          Service Lifecycle Modules

          Service Strategy


          Service Design


          Service Transition


          Service Operation


          Continual Service Improvement


          Service Capability Modules

          Operational Support and Analysis


          Planning, Protection, and Optimization


          Release, Control, and Validation


          Service Offerings and Agreements



          ITIL® Practitioner



          ITIL® Managing Across the Lifecycle


          ITIL® Certification cost:

          If you’re residing in Seattle, you can afford an instructor-led training for the ITIL® V4 Certification at the cost of USD 899. It will be a 2 weeks online course offered by KnowledgeHut.

          Following are the components which are included in the ITIL® V4 Certification cost - 

          • ITIL Practice Tests 
          • ITIL® Study Guide 

          You can select either the full-length practice set or go with the subjective practice sets as per as your convenience. Moreover, you can buy more practice tests for $25 to $50 from the ITIL certification website.

          The study guide is a major component of the ITIL certification. You can choose either the popular format of paperback edition or the soft copy which will help you save quite a few bucks. The soft copy costs $30.

          ITIL® Training:

          These are the pointers you must keep in mind while choosing your ITIL® V4 Certification Training Institutes in Seattle -

          • The training institute must be accredited by Axelos through Peoplecert.
          • The percentage of candidates qualifying the examination must be huge.
          • The coaches, guides and instructors must be highly equipped individuals as they will play a significant role in growing your understanding. 
          • The institute must equip the learners with an exclusive sketch of what they will study during their training along with other inquiries.
          • The preparation should be as interactive as possible. It should have features like role plays, discussing and live case studies. These will assist the student in apprehending the notions better.
          • Conclusively, you should be convinced that you will perceive the right value for the money you’ve entrusted in your training.

          Following professionals can take up the ITIL® V4 Certification Training -

          Sr. No



          Business Leaders


          Executives, SMEs, and Managers


          IT & Business Supervisory staff


          IT Architects


          IT audit managers


          IT Consultants


          IT Planners


          IT Professionals (System,

          Application, Voice, Network, Technical)


          IT Security Managers


          Service Designers


          Team leaders

          There are certain things that you need to keep in mind while searching for the best  ITIL® V4 Certification Trainer in Seattle. They are - 

          • Communicate with the alumni as they will be able to give you valuable insights about the institute.
          • Ensure that the academic staff is highly qualified and have experience in the industry.
          • The training institute should have a flexible support system where at least one instructor is available during, before and after the class.
          • Experience is highly valued and is very crucial, make sure that the tutors are experienced. 
          • Understand how the instructor treats their students and how is their attitude towards them.
          • Have a clear idea of what other facilities can the institute offer you other than learning lessons.
          • Comprehend in advance about the teaching methods and techniques used by the institute.
          • Ultimately, you should feel that the institute is worth the investment, so have a clear knowledge of the fee structure.

          In Seattle, you can avail online classroom training for  ITIL® V4 Certification at $899. The classroom duration is 4 days.

          Preparing for the ITIL® V4 Certification will help you understand the journey and give you an insight into the process of Service Management. Through the knowledge gained, you will be able to keep yourself updated about the new technologies. It will also help you to adopt and adapt to the frameworks faster than others and hence give you an edge in terms of management skills. Here are the major benefits of ITIL certification -

          Suitably equipped:
          The certification training will give you an edge over others as you will be equipped and understand the whole process while others would still be trying to figure them out. Furthermore, since you are aware of the ITIL framework and know its uses, you will be able to help the organization adapt to the framework more efficiently than any other employee.

          Also, being aware of the process and having in-depth knowledge about the ITIL, you will be able to manipulate and adjust the framework according to the surrounding to gain maximum benefits.

          Better pay: As per reports, an ITIL certified employee makes up to 15% more salary than a non-certified one in Seattle. This is because they have in-demand skills and in-depth understanding of the ITIL framework which allows the organization to adapt and implement the procedures as per the ITIL guidelines. Moreover, since the certified professional will have a complete idea of what ITIL is and why it's needed, he will be able to manage his team better than others.

          Recognition of expertise: The ITIL credentials in your resume are a validation of your superior skills and in-demand expertise. The live-case studies and practical approach gives a great understanding to the student and therefore allows him to implement the grasp concepts in real life problems. Due to all this, your management skills will soon be appreciated by not only your colleagues but your management too.

          Common terminology: The common terminologies which you learned during your certification course will allow you to express your designs and ideas better. Moreover, you will be able to communicate globally as ITIL has common terminologies around the world.

          Holistic view: Develop a holistic view through the knowledge gained during the training. This will allow you to look at the bigger picture and enhance your vision. Being able to understand and comprehend the holistic view will shape your implemented designs accordingly, Moreover, it will be a validation of your superior management and visionary skills.

          Meet your instructors

          Become an Instructor

          Sam Elgawady


          A consultant and practitioner of ITSM, Project Management, Process Improvement, ITIL Capabilities and Lifecycle Trainer, and IT Business Analyst; Sam has over 15 years of experience in the IT industry.

          Having started his career as a computer technician, then a system administrator, he subsequently went on to play the roles of Business Analyst, IT Manager, IT Consultant, Project Manager, and Training Manager. He has implemented solutions, improved IT Processes, managed projects and delivered training initiatives, and workshops on various best practices including Project Management, ERP & CRM, Business Analysis, ITIL V2 and V3 Track, COBIT, ISO20K to a number of leading private and public sector organisations in Australia, Malaysia, Hong Kong, Egypt, Qatar, Oman, Nigeria, Kuwait, Jordan, KSA and UAE. His mentoring and counselling capabilities are beyond par and he brings in his vast experience while tutoring professionals who wish to become experts in their fields.

          View Profile

          Prayas Kad

          Lead Management Trainer & Consultant

          Prayas has over 15 years of IT experience spanning across Project & Test Management, Stakeholder Management, Software Validation & Verification, Data Migrations & Integration, Learning & Development Projects, Data warehousing, Business Intelligence and Software Developments, Reporting and Analytics. Assignments. 
          His expertise is primarily in domains like Insurance, Finance, Banking, Telecom Billing, Aircraft Software Maintenance MRO, CRM, UK E-Governance Projects, Publishing Media, and Retails.
          He brings in his vast experience and expertise into his training workshops, and mentors participants in areas of Test management and Integration.

          View Profile

          Milind Gawaskar

          Business Analyst

          Milind is an IT Service Management (ITSM / ITIL) and Business Process Consultant with more than 11 years of versatile IT industry experience and balanced exposure across crucial IT areas including IT Strategy, IT Pre-Sales, IT Service Delivery, IT Risk & Assurance, IT Service Management & Performance Improvement, IT Governance, Business Process Management, Organizational Change Management, Application Development & Support and Infrastructure Support.

          His vast area of expertise helps him mentor and train professionals on a variety of subjects and fields. His qualifications include certifications from Lean Digital, ITIL and COBIT.

          View Profile

          Ian Hirst

          Project Manager

          Ian Hirst is a Certified Project Management Professional (PMBOK) and a highly experienced Project Management and Information Technology specialist who has been involved in the IT industry for over 30 years.

          Ian is a Project and Program Management trainer, instructor and counsellor providing project health check, project recovery and program planning support to a variety of business and IT projects and programs in many organizations. 

          He has been a lecturer at the Australian National University and the University of NSW. 
          Ian’s expertise lies in : 
          • Project & Programme Management
          • Transition Management
          • Stakeholder Management
          • Change Management
          • IT Governance
          • Software Development
          • IT Infrastructure
          • Testing & Test Management
          • Business & Systems Analysis
          • Business Process Re-engineering
          • Requirements Management
          • Risk Management
          …among other disciplines.

          View Profile

          reviews on our popular courses

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          The instructor had immense knowledge and provided relevant examples. The course helped me learn the best practices to implement in my routine work. Thanks, KH!

          Ananthalakshmi Mylavarapu

          Application Support Manager
          Attended ITIL® V4 Foundation Certification workshop in October 2019
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          It was a good training. Thank you, KnowledgeHut!

          Abhishek Swain

          Senior Product Specialist
          Attended ITIL® V4 Foundation Certification workshop in December 2019
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          It was a good workshop conducted by KnowledgeHut. All the materials and resources were adequate. The support via chat was also very good. Overall, a useful experience.

          Pradipto Chakrabarty

          Business delivery leader
          Attended ITIL® V4 Foundation Certification workshop in December 2019
          Review image

          Recently, I had completed my ITIL training from KnowledgeHut. It was a very good experience with well-experienced instructors.

          Gopala T Rao

          Manager IT
          Attended ITIL® V4 Foundation Certification workshop in December 2019
          Review image

          I had attended the 2-day ITIL Foundation training. The trainer was very knowledgeable and gave real examples to explain all the concepts.

          Sanchita Biswas

          Project Manager
          Attended ITIL® V4 Foundation Certification workshop in October 2019
          Review image

          The training was really good. It was very helpful in understanding the IT organisation process and related problems.

          Manoj Lawand

          Application Support Analyst
          Attended ITIL® V4 Foundation Certification workshop in October 2019
          Review image

          A collaborative and informative session. I liked how the trainer explained the things with live examples.

          Abdul Aziz Nadaf

          Sr. Quality Assurance Engineer
          Attended ITIL® V4 Foundation Certification workshop in August 2019
          Review image

          It was an excellent workshop that I had ever attended and the instructor was very knowledgeable. The course delivery included many current market examples.

          Mohammed Sadhik

          KSA IT Lead
          Attended ITIL® V4 Foundation Certification workshop in August 2019



          Any registration cancelled within 48 hours of the initial registration will be refunded in FULL (please note that all cancellations will incur a 5% deduction in the refunded amount due to transactional costs applicable while refunding). Refunds will be processed within 30 days of receipt of written request for refund. Kindly go through our Refund Policy for more details:

          Please send in an email to, and we will answer any queries you may have! 

          Have More Questions?

          ITIL® V4 Foundation Certification Course in Seattle, WA

          Seattle has definitely earned a name for itself in terms of trade and commerce. Several multinational companies have their origins in the city such as Microsoft, Amazon among others. With more and more companies investing their resources in the city to see constant growth and development, there are several training institutes that have helped in this radical growth, one of them being ITIL Foundation classroom training in Seattle.


          . The course comprises of 5 levels each based on the candidate’s performance and is graded using a credits system, and there are e-Books given out which help the candidates grasp things better. Teaching is conducted in the form of e-learning that increases the overall concentration of candidates and also gives them a broader approach towards the subject itself. Also, there are mock examinations and practice sessions done on a regular basis that help in overall improvement of the candidate.


          ITIL Foundation online training in Seattle gives you 16 PDUs that bolster your professional career and also give you a proper understanding about the subject, along with all the key fundamentals and terminologies about the subject itself. Not only this but the course gives you a wider approach in making the right kind of business decision as well.

          The knowledge hut way.

          ITIL Foundation training in Seattle is carried out but a panel of tutors who are trained in their respective fields, providing adequate information about the subject by the means of e-learning. If interested, you can enrol yourself in a demo class and for a small fee, you can take things further by registering for the workshop.