The ITIL® 4 Foundation Certificate is an introduction to ITIL® 4 framework. It allows the candidates to understand the IT Service Management by using the end-to-end operating model. It deals with the creation, delivery, and continual improvement of IT services and products. Professionals who are ITIL® 4 certified know who ITIL® can be used to enhance the IT Service Management.
ITIL® 4 is the next evolution of the ITIL® framework. It consists of a stream of four modules named ITIL® Managing Professional (ITIL® MP). These four modules are:
ITIL® Managing Professional (MP) is designed for apprentices who engage with technology and digital teams throughout the organization.
They are not just confined to the IT departments. This course attempts to give experience and expertise to run successful teams, IT projects, and workflows.
Modules cover ‘ITIL® Specialists’ in -
ITIL® Managing Professional
ITIL® Strategic Leader
Digital & IT
ITIL® V4 Foundation
The objective of this course is to develop the apprentice on how to utilize technology to address and deliver business procedure. It also emphasizes the role of IT in this process.
ITIL V4 Syllabus includes -
ITIL® Certification Level
ITIL® V3/V4 Foundation Certification
ITIL® Intermediate Service Lifecycle stream:
Service Strategy (SS)
Service Design (SD)
Service Transition (ST)
Service Operation (SO)
Continual Service Improvement (CSI)
3 credits each
ITIL® Intermediate Service Capability stream
· Planning, Protection, and Optimization (PPO)
· Service Offerings and Agreements (SOA)
· Release, Control, and Validation (RCV)
· Operational Support and Analysis (OSA)
4 credits each
ITIL® Managing Across the Lifecycle (MALC)
ITIL® Certification Level
Number of Credits Required
Composition of Credits
2 credits from ITIL® Foundation
ITIL® Managing Across the Lifecycle (MALC)
2 credits from ITIL® Foundation and a minimum of 15 credits from ITIL® Intermediate or complementary qualifications
2 credits from ITIL® Foundation, minimum of 15 credits from either ITIL® Intermediate or complementary qualifications, and 5 credits from ITIL® MALC
ITIL® v3 Foundation certified
Once you have obtained the ITIL® v3 Foundation certification, you can straight away take the ITIL® 4 Foundation to transition into the new scheme. A new single exam will be required to cover the new material in the ITIL® 4 Foundation.
ITIL® Intermediate/Practitioner level
If you have started collecting credits from Intermediate or Practitioner levels, it is better to continue with the v3. This will help you prepare for the east transition while gaining the designation of the ITIL® Managing Professional.
ITIL® v3 expert
If you are on this level, get the ITIL® Managing Professional designation by taking the ITIL® Managing Professional Transition module as soon as it is released.
After achieving the destination, you will only need to pursue the ITIL® Leader Digital and Strategy module instead of completing the ITIL® Strategic Leader stream. Completing both the streams will make you eligible to move towards the ITIL® Master.
ITIL® Service Lifecycle modules:
ITIL® Service Capability modules:
The most significant purpose for developing an advanced version of the ITIL® V3 was because of its specific shortcomings. These are -
1. An unsatisfactory involvement with the ITSM Community
2. Incompetent to perceive the current trends in software developments and IT services.
The latest version addressed the bad relationship issues by giving them heads-up as it will publish the updates in the community, thus avoiding any hindrance in the free flow of data. Moreover, to give the students a complete overview from the beginning, the whole foundation course under the ITIL® V4 has been revised. It is updated based on the requirements of modern business. What makes these revisions so accurate is the fact that they are based on the feedback of millions of ITIL® practitioners and are completely practical.
Evolution of ITIL® V4 -
ITIL® 4 best practices and how to implement them to streamline processes for continuous improvement
Fundamentals of Service Management, Service Lifecycle and other IT-enabled services.
Applying practices learnt to improve business decisions and optimize customer expectations
An in-depth preparation for ITIL® 4 Foundation certification
There are no specific prerequisites for this course, and Axelos has not defined any specific eligibility criteria for the ITIL® 4 Foundation exam. However, the ITIL® 4 Foundation certification is in itself a prerequisite for the higher levels of ITIL® qualifications.
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The KnowledgeHut exam plan has been meticulously planned and created by resourcing ITIL® 4 questionnaires and exam blueprints. These will give you maximum learning benefit for clearing the exam at the very first attempt.
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Apply ITIL skills to enhance the profit margins, productivity, efficiency, agility and customer satisfaction of the industry you work in.
1.1 Recall the definition of:
1.2 Describe the key concepts of creating value with services (2.1,2.1.1, 2.2 and all subsections of 2.5):
1.3 Describe the key concepts of service relationships: (2.3.2, 2.4, 2.4.1 ):
2.1 Describe the nature, use and interaction of the guiding principles (4.3, 4.3.8)2.2 Explain the use of the guiding principles (4.3):
3.1 Describe the four dimensions of service management (3):
4.1 Describe the ITIL service value system (4.1)
5.1 Describe the interconnected nature of the service value chain and how this supports value streams (4.5)5.2 Describe the purpose of each value chain activity:
6.1 Recall the purpose of the following ITIL practices:
6.2 Recall definitions of the following ITIL terms:
7.1 Explain the following ITIL practices in detail, excluding how they fit within the service value chain:
The annual salary of an ITIL® certified Problem Manager based in Seattle ranges between $37,400 - $1,33,000. The reported average annual salary is $1,01,000.
Reported by LinkedIn Salary, the average annual salary of an ITIL® certified Change Manager located in Seattle is $85,800. Additionally, the certified Change manager can earn from $58,700 - $1,25,000 per annum in Seattle.
A Business Relationship Manager with an ITIL® V3 certification residing in Seattle can earn from $45,000 - $1,22,000 as annual average salary. The certified professional can also make up to $77,000 per year as average remuneration.
A Seattle-based certified ITIL Project Manager’s average annual salary is reported to be $83,000. Certified professionals can earn anywhere from $52K to $130K as yearly compensation.
The average annual salary of a Service Delivery Manager based in Seattle with an ITIL® certification is around $1,10,000. The annual salary can range from $60,000 - $1,49,000 in Seattle.
The responsibilities and salaries of the ITIL® V3 Service Strategy roles in Seattle are as follows:
|Sl No.||ITIL Roles||Responsibilities||Salary (per annum)|
|1.||Business Relationship Manager|
Responsibilities of a Business Relationship Manager include -
|2.||Demand Manager||The duties of a Demand Manager include forecasting, controlling, and learning the needs of customer for services.||$94,500|
Following are the duties of a Financial Manager -
|4.||IT Steering Group (ISG)||It includes a team of senior management from the business and IT sector. They are responsible for reviewing the business and IT strategies and ensuring that they are aligned.|
|5.||Service Portfolio Manager||Service Portfolio Manager develops the service provider’s offerings and capabilities and decides the strategies to be used to serve customers in cooperation with the IT Steering Group.||$1,05,000|
The responsibilities and salaries of the ITIL® V3 Service Design Roles in Seattle are as follows:
|Sl No.||Roles||Responsibilities||Salaries (per annum)|
|1.||Applications Analyst||Applications Analyst is accountable for managing and analyzing the applications.||$77,500|
Following are the responsibilities of an Availability Manager -
Capacity Managers are responsible for -
The obligation of a compliance manager is to -
|5.||Enterprise Architect||An Enterprise Architect is accountable for the entire Enterprise architecture (EA) which is a significant feature of the business.||$1,50,000|
|6.||Information Security Manager|
The responsibility of the Information Security Manager includes -
|7.||IT Service Continuity Manager|
The responsibility of the IT Service Continuity Manager are as follows -
A risk manager is responsible for -
|9.||Service Catalogue Manager|
The duty of the Service Catalogue Manager is -
|10.||Service Design Manager|
A Service Design Manager is responsible for -
|11.||Service Level Manager|
Their concern is to warrant that the recognized service level targets serve the following-
|12.||Service Owner||Accompanying the Service level Manager, it is the service owner’s responsibility to control and moderate Operational Level Agreements.|
|13.||Supplier Manager||The obligation of a supplier manager is to ensure that the supply granted to the company is according to the requirement of the business and consumer.|
|Technical Analyst||A technical analyst is the spine of the IT infrastructure. Through his skills and expertise, a technical analyst provides valuable assistance to maintain and operate the IT system.||$86,200|
The responsibilities and salaries of the ITIL® V3 Service Transition Roles and Boards in Seattle are as follows:
|Sl No.||Roles||Responsibilities||Salaries (per annum)|
The Application Developer is accountable for -
|2.||Change Advisory Boards (CAB)|
It is an association of senior bodies whose duties are -
|3.||Change Manager||A change manager is accountable for supervising changes in such ways that are effective and cause minimum disturbance inside the IT sector.||$85,800|
A configuration Manager’s responsibilities include -
|5.||Emergency Change Advisory Board (ECAB)||This group is the subset of the Change Advisory board.|
They are accountable for taking decisions in crisis situations.
|6.||Knowledge Manager||Their duties comprise of accumulating and collecting data.|
Moreover, interpreting this knowledge to offer reliable service.
The duties of a project manager include -
|8.||Release Manager||The purpose of a Release Manager is to ensure that the live environment is protected and the integrity is attested.|
Furthermore, they also look after the requirements to extend the correct components in the time of release.
|9.||Test Manager||A test manager conducts various experiments and evaluations to make sure that the service meets the demand and need of the customer.||$1,00,000|
The responsibilities and salaries of the ITIL® V3 Service Operation Roles and Boards in Seattle are as follows:
|Sl No.||Roles||Responsibilities||Salaries in Seattle/US (per annum)|
|1.||1st Level Support||To immediately restore and backup the data in case of emergency in the IT sector.|
|2.||2nd Level Support||If the 1st Level support is unable to solve an incident, it is passed on to the 2nd level. 2nd level support looks after managing the problem as efficiently as possible but if they are unable to solve it, the incident is further passed to a Problem Manager.|
|3.||3rd Level Support||The 3rd level support is the third party suppliers.|
They assist at times during which the 2nd level requests for their services.
|4.||Access Manager||It is the duty of an Access manager to prevent unauthorized users to get access to the confidential files and inside data.|
|5.||Facilities Manager||IT infrastructures are situated in a physical environment. A facility manager manages this environment. They look after services like access management, environmental monitoring, and cooling and power.||$71,000|
|6.||Incident Manager||The major purpose of an Incident Manager is to ensure that the implementation process is carried out effectively.||$75,000|
|7.||IT Operations Manager||The role of an IT Operations Manager involves ensuring that all day-to-day operational activities are carried out in a reliable and timely way.||$71,000|
The responsibilities of an IT operator are -
|9.||Major Incident Team||A team led by the Incident manager consists of technical experts and IT managers. Their purpose is to resolve any major incident.|
A problem manager’s major responsibilities include -
|11.||Service Request Fulfilment Group||They look after proving various types of Service requests.|
The responsibilities and salaries of the ITIL® V3 Continual Service Improvement Roles in Seattle are as follows:
|Sl No.||Roles||Responsibilities||Salaries (per annum)|
The major roles of a CSI manager are -
|2.||Process Architect||The main objective is to ensure that all the changes are conducted efficiently while maintaining the Process Architecture.|
|3.||Process Owner||From devising the designs, finding sponsorships and working towards continuous development of the service, all these are the major responsibilities of a Process Owner.|
The most recommended method which will help you prepare for the ITIL® V4 Certification exam is the PDCA Cycle or Plan-Do-Check-Act method. It consists of -
Prometric is a technology provider which is trusted by millions. They offer advanced technology-enabled assessment and testing services to their clients which enables them to evaluate their data accurately. They provide every possible offer to allow their clients to check the accuracy of data through their test delivery solutions and market-leading test development. This ultimately assists the client in devising and introducing global testing applications and software to deliver data-accurate services.
They utilize a healthy and secure network for at least 160 countries which have more than 10,000 test centers. This allows them to give versatile tests.
The reason why it's trusted globally is that it is owned completely by a subsidiary of ETS. ETS is known for designing and delivering more than 10 million tests annually to 400 different clients who are from completely different fields, including healthcare, governance, finance, corporate, IT and professional.
You can register for your ITIL® V4 Foundation exam session on Prometric. In order to do so, you need to log in to www.prometric.com and then follow the following steps to register for your respective exam
In order to register for the ITIL® V4 Foundation exam session on Prometric, you need to go to the official site and log in to www.prometric.com and follow the given steps to enroll for the exam -
Step 1: As mentioned above, the first step is to log in to the official page. Once that is done, look at the slider of the home page. Here, you’ll find “SCHEDULE MY TEST” option. Please click on it to proceed.
Step 2: After clicking the “SCHEDULE MY TEST” option, you will be taken to a page which will allow you to choose a sponsor for your examination. PeopleCert is the test sponsor for ITIL® V4 Foundation exam.
Step 3: Once you click on the PeopleCert’s name, you will proceed to the page which will have a list of all exams conducted by the PeopleCert.
Step 4: Click on “Schedule my test” option which will be visible on the page.
Step 5: The next option is to select the country where you will be giving the exam. Since here your choice is Seattle, you need to select ‘United States’ from the list of nations to proceed with the process further. Once you’ve selected the country, click on ‘Next’.
Step 6: Once you click ‘Next’, you will land on a page which consists of information on registration requirements and what you need to bring to the testing center. After reading the information you need to click on ‘Next’.
Step 8: Following the terms and conditions, arrives at the confirmation which needs to be verified by you where you are confirming that you are pre-approved for evaluating services for the exam.
Step 9: This step needs the initial 4 characters of your surname along with your eligibility ID.
Step 10: After the verification, you will be taken to the page which will allow you to choose the date and time of the examination according to your convenience.
Step 11: The registration and appointment are concluded once your application is verified after you have successfully selected the test center and giver other essential data.
Pearson has over 35,000 employees around the globe and is the largest learning company in the world. One of the parts of Pearson is the Pearson VUE. VUE is the first choice of several certified professionals around the globe due to the fact that it allows them to help in developing, maintaining and executing their evaluating programs.
Furthermore, Pearson VUE is the leading developer in the computer-based examination. They manage all types of exams including high priority examinations which require maximum security. Over the years, they have emerged as the most qualified company to handle such delicate and secure tasks and provide the most secure environment in the whole sector.
Please follow the given steps to schedule an appointment for the ITIL® V4 Foundation exam session on Pearson VUE in Seattle -
Step 1: The first step is to log in to the official website - www.pearsonvue.com .
Step 2: After you have successfully logged in, go to ‘For test takers’ and then go to the ‘Schedule an exam’ option.
Step 3: The next page will take allow you to choose the sponsor for your examination. Peoplecert is the name of the sponsor of ITIL® Foundation.
Step 4: Clicking on the sponsor name will give you an option to ‘create your account’ or ‘sign in’ if you’re already a member. This will allow you to schedule, change the dates or cancel the examination.
Step 5: After signing in, please follow the steps as mentioned in the Pearson VUE guideline to schedule your examination.
In order to locate the test center in Seattle for my ITIL® V3 and ITIL® V4 exam through Pearson VUE, go to the official website - www.pearsonvue.com. Here, click on ‘For test takers’ option and follow the given steps -
Step 1: After you have successfully logged in, go to ‘For test takers’ and then go to the ‘Schedule an exam’ option.
Step 2: The next page will take allow you to choose the sponsor for your examination. Peoplecert is the name of the sponsor of ITIL® Foundation.
Step 3: The sponsor page will have an option located on the right side of the web page, ‘Find a test center’
Step 4: The above step will take you to the search bar where you can put your preferred location. In this case type ‘Seattle’ on the search bar and click on ‘Search’ button to find various test centers near Seattle..
Step 5: The search option will reveal a list of centers which are located in or near Seattle.
Below are the Pearson VUE test centers in Seattle:
The Prometric Centre in Seattle is located at:
Prometric Testing Center
Address: 22002 64th Ave W # B,
Phone: +1 425-697-3798
The cost of examination changes according to the different levels of examination. The chart below gives a holistic view of the ITIL certification cost as per the official PeopleCert website -
ITIL® Exam Cost (V3 & V4)
Price for the USA
ITIL® V4 Foundation
Service Lifecycle Modules
Continual Service Improvement
Service Capability Modules
Operational Support and Analysis
Planning, Protection, and Optimization
Release, Control, and Validation
Service Offerings and Agreements
ITIL® Managing Across the Lifecycle
If you’re residing in Seattle, you can afford an instructor-led training for the ITIL® V4 Certification at the cost of USD 899. It will be a 2 weeks online course offered by KnowledgeHut.
Following are the components which are included in the ITIL® V4 Certification cost -
You can select either the full-length practice set or go with the subjective practice sets as per as your convenience. Moreover, you can buy more practice tests for $25 to $50 from the ITIL certification website.
The study guide is a major component of the ITIL certification. You can choose either the popular format of paperback edition or the soft copy which will help you save quite a few bucks. The soft copy costs $30.
These are the pointers you must keep in mind while choosing your ITIL® V4 Certification Training Institutes in Seattle -
Following professionals can take up the ITIL® V4 Certification Training -
Executives, SMEs, and Managers
IT & Business Supervisory staff
IT audit managers
IT Professionals (System,
Application, Voice, Network, Technical)
IT Security Managers
There are certain things that you need to keep in mind while searching for the best ITIL® V4 Certification Trainer in Seattle. They are -
In Seattle, you can avail online classroom training for ITIL® V4 Certification at $899. The classroom duration is 4 days.
Preparing for the ITIL® V4 Certification will help you understand the journey and give you an insight into the process of Service Management. Through the knowledge gained, you will be able to keep yourself updated about the new technologies. It will also help you to adopt and adapt to the frameworks faster than others and hence give you an edge in terms of management skills. Here are the major benefits of ITIL certification -
Suitably equipped: The certification training will give you an edge over others as you will be equipped and understand the whole process while others would still be trying to figure them out. Furthermore, since you are aware of the ITIL framework and know its uses, you will be able to help the organization adapt to the framework more efficiently than any other employee.
Also, being aware of the process and having in-depth knowledge about the ITIL, you will be able to manipulate and adjust the framework according to the surrounding to gain maximum benefits.
Better pay: As per reports, an ITIL certified employee makes up to 15% more salary than a non-certified one in Seattle. This is because they have in-demand skills and in-depth understanding of the ITIL framework which allows the organization to adapt and implement the procedures as per the ITIL guidelines. Moreover, since the certified professional will have a complete idea of what ITIL is and why it's needed, he will be able to manage his team better than others.
Recognition of expertise: The ITIL credentials in your resume are a validation of your superior skills and in-demand expertise. The live-case studies and practical approach gives a great understanding to the student and therefore allows him to implement the grasp concepts in real life problems. Due to all this, your management skills will soon be appreciated by not only your colleagues but your management too.
Common terminology: The common terminologies which you learned during your certification course will allow you to express your designs and ideas better. Moreover, you will be able to communicate globally as ITIL has common terminologies around the world.
Holistic view: Develop a holistic view through the knowledge gained during the training. This will allow you to look at the bigger picture and enhance your vision. Being able to understand and comprehend the holistic view will shape your implemented designs accordingly, Moreover, it will be a validation of your superior management and visionary skills.
The teaching faculty had good knowledge and explained with examples which were really helpful to understand the topics. Overall, a good experience!
The trainer explained everything clearly and the course was very useful.
KnowledgeHut is an excellent coaching institute which provides detailed coaching and relevant areas. Instructors are knowledgeable and would repeat concepts till you are clear about them. This course was definitely worth the money.
The training was excellent. Thanks, KH!
This training really helped me to change my view about Service Management concepts and practices. I would strongly refer this training to everybody who are pursuing a career as SME. Alpesh Sir is a gem! He had immense knowledge! Thank you KnowledgeHut and Alpesh Sir for arranging such a wonderful session which helped me earn the ITIL 4 certification.
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