You can now get additional funding support via SkillsFuture Credit and UTAP on our ITIL 4 Foundation Training.
SkillsFuture Credit (SFC): Singaporeans aged 25 years and above can apply for the SkillsFuture Credit to pay the course fee. Click here for more information on eligibility to claim SFC.
Union Training Assistance Programme (UTAP): UTAP is a training benefit provided to NTUC Union Members with the objective of encouraging them to upgrade with skills training by minimizing training costs. If you are an NTUC Union Member, you can get 50% funding (capped at $500 per year) under the Union Training Assistance Programme (UTAP). For more information visit NTUC U Portal – Union Training Assistance Program (UTAP)
ITIL 4 Foundation Certification | |||||
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Course Fee (Before GST)
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$500
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SFC and UTAP Claimable
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GST (Full Course Fee, 9%)
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$45
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Unfunded Course Fee with GST
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$545
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Exam Voucher Fee
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$475
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Not Applicable with SFC or UTAP
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GST (Full Course Fee, 9%)
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$43
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||||
Exam Voucher Fee
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$518
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Total Bundle Cost (including GST)
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$1,063
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T&C apply *
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STEPS TO APPLY TO CLAIM SFC AND AVAIL UTAP
Not sure how to get started with applying for UTAP support and claiming SFC? Just follow these simple steps:
Step 1: Get enrolled
- Enrol into our ITIL 4 Foundation Training.
Step 2: Apply for the SFC claim
- Check out KnowledgeHut’s upcoming schedules and select a workshop on a date convenient to you. An invoice will be issued to you with the fee breakdown.
- Follow this step-by-step process in the MySkillsFuture portal:
a. Login to the MySkillsFuture portal, select the course you’re enrolling into and enter course date and schedule
b. Enter the course fee payable by you (including GST) and enter the amount of credit to claim
c. Upload your invoice and click ‘Submit’
For more details on SkillsFuture Credit and the various approved skills-related courses, visit www.skillsfuture.gov.sg/credit.
Step 3: Apply for the UTAP Support
- Log in to your U Portal account to submit your UTAP application upon completion of the course.
Step 4: Enjoy your course
- Utilise your SFC credits, UTAP support, and skill up!
Need help with checking your funding eligibility?
Get Additional Course Fee Support Up to $500 under UTAP
The Union Training Assistance Programme (UTAP) is a training benefit provided to NTUC Union Members with the objective of encouraging them to upgrade with skills training. It is provided to minimize the training cost. If you are a NTUC Union Member, then you can get 50% funding (capped at $500 per year) under Union Training Assistance Programme (UTAP).
For more information visit NTUC U Portal – Union Training Assistance Program (UTAP)
Steps to Apply to Claim SFC and Avail UTAP
NTUC Union Members can enjoy 50% unfunded course fee support up to $500 under UTAP.
Not sure how to get started with applying for UTAP support and claiming SFC? Just follow these simple steps:
Step 1: Get enrolled
- Enroll into our ITIL 4 Foundation Training.
Step 2: Apply for the SFC claim
- Check out KnowledgeHut’s upcoming schedules and select a workshop on a date convenient to you. An invoice will be issued to you with the fee breakdown.
- Follow this step-by-step process in the MySkillsFuture portal:
a. Login to the MySkillsFuture portal, select the course you’re enrolling into and enter course date and schedule
b. Enter the course fee payable by you (including GST) and enter the amount of credit to claim
c. Upload your invoice and click ‘Submit’
For more details on SkillsFuture Credit and the various approved skills-related courses, visit www.skillsfuture.gov.sg/credit.
Step 3: Apply for the UTAP Support
- Log in to your U Portal account to submit your UTAP application upon completion of the course.
Step 4: Enjoy your course
- Utilize your SFC credits, UTAP support, and skill up!
Need help with checking your funding eligibility?
KnowledgeHut has empowered thousands of professionals with ITSM certifications.
High energy workshops with hands-on learning: activities, team-based exercises, practical case studies.
Learn from the latest, most up-to-date curriculum, designed with industry needs in focus.
Focus on skill-based outcomes by mastering advanced concepts from scratch under the guidance of experienced trainers.
Learn concepts from scratch by learning through step-by-step guidance and detailed feedback
Real-world tips and time-tested techniques from accredited expert trainers.
Get trained through KnowledgeHut, a Certified Partner of AXELOS and an accredited training organization (ATO) with PeopleCert®.
Enrol for an upcoming ITIL®4 Foundation course and attend the 2-day training.
Take the online ITIL® Foundation exam (you will receive the exam key from PeopleCert®).
Get a minimum score of 65% in this 60-minute closed-book exam.
Download the ITIL® Foundation certificate and become a leader in ITSM!
Understand the Guiding principles for an effective service management decision.
Understand the Four Dimensions of Service Management and factors that influence it.
Learn about basic governance structuring and modeling as laid out in the ITIL framework.
Learn about service value chain activities and building it at various levels.
Develop an understanding of objectives of various management services and systems.
Get an understanding of activities of Problem Management, Incident Management, Change Enablement etc.
There are no specific prerequisites for this training and subsequent ITIL®4 Foundation certification exam.
Our ITIL Foundation certification training has been designed to help you embark on a successful ITSM career by mastering the principles of the ITIL framework. By the end of the course you will gain the expertise to:
Our ITIL Foundation Training aims to equip you with all the skills to be an effective ITSM practitioner. You will develop practical skills across the principles of ITSM:
The ITIL Foundation certification helps you:
This course is for anyone looking to develop service management skills:
There are no prerequisites to take the ITIL Foundation training and the subsequent ITIL4 Foundation exam.
Once you have gained ITIL4 Foundation, you can consider the ITIL4 Managing Professional Modules, a stream of 4 Modules that include:
Yes, you will get free e-learning access to over 100 courses that will be available at KnowledgeHut for one year.
You will earn 16 PDUs by participating in the ITIL Foundation Training program. These can be used for recertification from PMI® Inc.
For further information about PDUs, please reach us at support@knowledgehut.com.
SkillsFuture Credit is an initiative by Singapore Government to encourage Singaporeans to upgrade their skills. Singaporeans can use this credit to pay for different training courses including our Certified Scrum Master course.
All Singaporeans aged 25 and above can apply for the SkillsFuture Credit. For more information on eligibility click here.
No, The SkillsFuture Credit is only provided to individuals to skill up.
SkillsFuture is not a cash account and you will not earn any interest from it.
You can only use the credit to offset course fees for training programs which are approved by SkillsFuture like our Certified Scrum Master training course.
As SkillsFuture is not a cash account, you cannot withdraw cash from this account and pay course fees directly to your Training Partner.
Your course fee will be directly paid to your course provider through MySkillsFuture.
You can reach out to our course counselor for assistance or follow the following steps:
Union Training Assistance Program (UTAP) is a training benefit provided to NTUC members to minimize training costs. As a result, they are encouraged to enhance their skills and achieve a rewarding career.
UTAP support is provided to Singapore citizens and permanent resident who are NTUC members.
NTUC members can get up to 50% unfunded course fee support under UTAP support. The UTAP amount is capped at $250 for participants under 39 years and at $500 for participants above 40 years.
You can reach out to our course counsellors or Log in to your U Portal account to submit your UTAP application upon completion of the course.
The UTAP support amount is paid to the training provider first and can be claimed by the learner only upon course completion.
The ITIL Foundation Certification is offered by AXELOS, a world-renowned body dedicated to managing, developing and growing the global best practice portfolio of ITIL.
You can self-study for the Foundation exam or take training in another format, such as distance learning. But if you choose to train from a provider, you must ensure that they are an AXELOS Accredited Training Organization.
Join an ITIL training course with an Accredited Training Organization (ATO). KnowledgeHut is an ATO with PeopleCert® and a certified partner of AXELOS. You will receive comprehensive exam preparation support and your exam fee is covered in the course fee.
Step 1: Register for KnowledgeHut’s ITIL Foundation course and attend the 2-day training.
Step 2: Take the online ITIL Foundation exam (you will receive the exam key from PeopleCert®). Get a minimum score of 65% in this 60-minute closed-book exam.
Step 3: Download the ITIL Foundation certificate and become a leader in your ITSM team!
Prepare for the exam on your own, buy and exam voucher and schedule the exam. You will obtain the certification only on adequately clearing the exam.
No, the ITIL4 Foundation certification does not expire.
Yes, you will receive a course completion certificate on completing the course.
The exam is conducted through PeopleCert®. (KnowledgeHut is an ATO with PeopleCert®.)
The ITIL4 Foundation certification exam is an online, closed-book exam. The format is:
The Foundation exam covers Continuous Service Improvement, Service Strategy, Service Design, Service Transition, and Service Operation.
After you complete your 2-day ITIL Foundation course, you will receive an email from PeopleCert® with details you need to attempt the exam.
No, you will have a time limit of 60 minutes and will not be able to pause the test. If you accidentally close the window, then you’ll be able to reopen it immediately. In case your exam page freezes, you can refresh the web browser and you will be able to continue the exam from where you left it. Similarly, if your web browser has a problem, you can go to the start link available in your email and you should be taken back to the last question you were on.
If you fail, you can apply for a re-evaluation of the ITIL Foundation exam at an additional cost. The re-evaluation fee is refundable if the outcome is decided in your favour. If it isn’t though, you’ll end up losing the appeal fee, and would need to buy a fresh exam voucher.
Yes. The PeopleCert® allows you to retake the ITIL Foundation exam if you fail.
Yes. PeopleCert® allows you to retake the ITIL Foundation exam as many times as you’d like. However, there is a cost associated for each attempt.
PeopleCert® announces the final results within 2 business days after your answers are officially submitted to them by the exam supervisor. Your profile at PeopleCert needs to be complete, without which your Official Results will not be released.
The ITIL4 Foundation workshop at KnowledgeHut is delivered through PRISM, our immersive learning experience platform, via two modes of delivery:
Blended learning:
On-Demand Self-Learning:
All of KnowledgeHut’s ITIL Foundation Certification training is delivered by experienced accredited experts who are:
Our dedicated team of coaches deliver training on par with the standard of excellence as set out by AXELOS. Every candidate receives the same high-quality content irrespective of the trainer and the location.
The conventional in-person ITIL Foundation Training was earlier delivered as a 16-hour, 2-day training course. The online ITIL Foundation Training is now 14-16 hours long.
The online course is divided into several classes of shorter hours, unlike the in-person class that has 2 classes, each 7 to 8 hours long. The instructor uses tools like a webcam for interacting with the participants and participants will also be able to virtually collaborate with one another.
Our workshops are structured in three parts – pre-workshop, workshop and post-workshop – to provide you with a completely immersive learning experience. This tried and tested workshop structure has worked well with thousands of ITSM professionals we’ve helped upskill over the years.
A unique feature of our ITIL course is the highly engaging, immersive learning you experience. You get to learn, practice, assess, get insights on your learning, and personalize your learning journey.
PRISM is KnowledgeHut’s state-of-the-art learning experience platform. PRISM is designed to provide a highly engaging, immersive learning experience with you at the center of the learning.
PRISM supports all types of courses, including on-demand self-paced learning, blended learning, and live virtual classes. Here are some key features of the platform:
The ITIL4 Foundation course material comprises of the study plan and all relevant assignments, assessments, or case studies. All the course material will be available on PRISM.
The ITIL4 Foundation sessions would be auto recorded on PRISM, subject to permission by AXELOS and the instructor. Based on the permissions, you would have lifetime access to the video recordings of the sessions as well.
Our workshops are currently held online and anyone with a stable internet from anywhere across the world can benefit from this to get ITIL certified. You can check out the schedules here.
Schedules for our upcoming workshops in Agile and Scrum can be found here.
You will receive a registration link from PRISM to your e-mail id. You will have to set your password, log in to our Immersive Learning Experience platform and start your learning journey.
You will have lifetime access to the entire Self-Paced Learning material including on-demand videos, assessments, quizzes, ebooks/case studies and more.
You can attempt the recall quizzes any number of times. Assessments can be taken twice.
We currently use the Zoom platform for video conferencing and will soon be adding more integrations with Webex and Microsoft Teams. However, all the sessions and the recordings will be available right from within our learning platform. Learners will not need to wait for any notifications or links or install any additional software.
Yes, there are other participants who actively participates in the class remotely. They can attend online training from office, home, or any other suitable place.
In case of any queries, our support team is available to you 24/7 via the Help and Support section on PRISM. You can also reach out to your workshop manager on your workshop group messenger.
If you miss a class, you can access the class recordings from PRISM at any time. At the beginning of every session, there will also be a 10-12 minute recapitulation of the previous class.
You will get the benefit of both since this is a blended learning workshop.
No, you will not yet be able to join the training through phone or tab. Please be prepared to join the training on your laptop or desktop.
If you get disconnected during the training, you will have the option to re-join within about half an hour subject to accreditation body guidelines and the instructor’s preference.
Should you have any more questions, please email us on support@knowledgehut.com and we will be happy to get back to you.
Yes, instalment options are available for payment of course fees. To avail the instalment option, please get in touch with us at support@knowledgehut.com. The team will explain how the instalments work and provide timelines for your case. Typically, the number of instalments varies from 2 to 3, but the full amount must be paid before you complete the course.
No, the ITIL4 Foundation exam fee is not refundable. Please speak with your course coordinator for more information.
Yes, you may switch your start date with prior notice of at least 24 hrs and subject to availability in the desired batch.
I felt the training went really well. I have experienced many trainings where people explain things via ppt and sometimes it is hard to get the audience interactive and engaged, but Mr. Manikandan's way of training was really amazing and helped us gain more knowledge around the industry. It was a useful session and thanks to Mani for all his inputs.
A Great instructor and a very interesting lecture. I’m very happy I took the ITIL® 4 Foundation Certification Course.