ITIL® V4 Foundation Certification Training in Singapore, Singapore

Path to Become ITIL® MP & ITIL® SL

  • 16 hours of Instructor-led training
  • 16 PDUs (or 25 PDUs on completion of classroom training + 9 hrs of e-learning)
  • 180 days free e-learning on ITIL® V3 Foundation
  • KnowledgeHut is an ATO of Peoplecert and a Certified Partner of Axelos
  • Course fee includes Foundation exam fee (Does not apply for LVC)
  • 2 sample papers to practice for the certification exam
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ITIL® Course Overview

1) What is ITIL®?


The Information Technology Infrastructure Library (ITIL®) is a framework designed for the standardization of selecting, planning, delivering, and maintaining the IT services and processes within an organization. The framework helps in achieving the predicted service delivery by improving efficiency. With the ITIL® framework, IT administrator works as a business service partner and not just back-end IT guy.

One of the reasons why ITIL® is so well-appreciated and demanded globally is because of its versatility. ITIL® has been designed by keeping in mind the needs of different organizations. This allows the organization to incorporate the framework according to their requirements. One can estimate the scalability and flexibility of ITIL® with the fact that it can be easily adapted due to its ability to work in alignment with other practices such as Six Sigma, COBIT or TOGAF.

2) Certification Levels in ITIL® V3


After the completion of classroom training and a written exam, the admins can complete their ITIL® training and get a certification.

Levels of ITIL Certification within the ITIL V3 Certification scheme:

    • ITIL Foundation Certification Level
    • ITIL Practitioner Certification Level
    • ITIL Intermediate Certification Levels
    • ITIL Expert Level
    • ITIL Master Level

    1) ITIL® Foundation Certification

    This is the certificate for entry-level candidates and focuses on the key terminologies, elements, and concepts that will be used in the lifecycle of the ITIL®. 

    2) ITIL® Practitioner Certification

    This certification will help the professional adapt the ITIL® framework according to the business objectives of their organization. This course can be taken up any time after a foundation certificate has been received. This course will also include metrics, communication, and organizational change management.

    3) ITIL® Intermediate Certifications 

    This certification covers different concepts associated with the ITSM. It is divided into two tracks- service lifecycle and service capability modules.

    4) ITIL® Expert

    At this stage, the admins will be able to demonstrate the entire scheme of ITIL®. After this certification, the admin will obtain skills pertaining to the best practices of the ITIL®. Apart from the exam, to earn this certification, one needs 17 credits from previous modules and managing across the lifecycle module.

    5) ITIL® Master

    This is the highest level of certification in which the admin needs to explain why they chose their areas of study, methods, and principles. There is no certification exam. The admin must submit written assignments and some oral interviews.

    3) Certification Levels in ITIL® 4


    The ITIL® 4 certification scheme has been designed in a way to align it with the existing ITIL® v3 and provide a clear path for the practitioners to continue developing their skills.

    Levels of ITIL Certification within the ITIL 4 Certification Scheme:

    • ITIL V4 Foundation - now available
    • ITIL Managing Professional (MP) - launching 2019/2020
    • ITIL Strategic Leader (SL) - launching H1 2020
    • ITIL 4 Master - launching H2 2020

    ITIL V4 Foundation:

    The ITIL® 4 Foundation Certificate is an introduction to ITIL® 4 framework. It allows the candidates to understand the IT Service Management by using the end-to-end operating model. It deals with the creation, delivery, and continual improvement of IT services and products. Professionals who are ITIL® 4 certified know who ITIL® can be used to enhance the IT Service Management.

    ITIL® 4 is the next evolution of the ITIL® framework. It consists of a stream of four modules named ITIL® Managing Professional (ITIL® MP). These four modules are:

    ITIL® Specialist Create, Develop and Support

    This module includes the expansion of the current ITIL® scope to cover the creation of the services. It also covers the activities involving the ‘core’ service management.

    In this module, the focus will be on integrating the value streams and activities for creating, delivering, and supporting IT-enabled services and products.

    ITIL® Specialist Drive Stakeholder value

    In this module, all the interaction and engagement between the service provider and the customer, suppliers, users, and partners will be covered. The main aim of this module is to use the IT-enabled services to convert demand into value.

    This module will help the candidates gain knowledge about SLA design, CX and UX design, communication, multi-supplier management, customer journey mapping, relationship management and many more.

    ITIL® Specialist High Velocity IT

    This module explores the different ways in which the digital organizations and digital operating models function in high-velocity environments.

    Working practices like Agile and Lean, and technologies like Automation, Automatic testing and Cloud are used to focus on the delivery of services and products in order to obtain maximum value.

    ITIL® Strategist Direct Plan and Improve

    This module helps the candidates hone their practical skills to create an organization that believes in learning and improving and has an effective strategic direction.

    It will cover the impact of the different working practices in the organization. It also provides candidates with practices and strategies to plan and deliver improvements.

    ITIL® V4 was introduced with new updates and schemes such as the embodiment of ITIL® Foundation and the ITIL® Master exams.

    Once a student clears the foundation level examination, the next steps are the Managing Professional and Strategic Leader. Both these levels have a different set of examination and scheme.

      ITIL® Managing Professional (MP) is designed for apprentices who engage with technology and digital teams throughout the organization.

      They are not just confined to the IT departments. This course attempts to give experience and expertise to run successful teams, IT projects, and workflows.

      Modules cover ‘ITIL® Specialists’ in -

      • Drive Stakeholder Value
      • Create, Deliver and Support
      • High Velocity IT

      ITIL® Master

      Managing

      Professional

      Transition

      ITIL®  Managing Professional

      ITIL® Strategic Leader

      ITIL®

      Specialist

      ITIL®

      Specialist

      ITIL®

      Specialist

      ITIL®

      Strategist

      ITIL®

      Strategist

      ITIL® Leader

      Create,

      deliver and

      support.

      Drive

      Stakeholder

      Value

      High

      Velocity

      IT

      Direct.

      Plan and

      Improve

      Direct.

      Plan and

      Improve

      Digital & IT

      Strategy

      ITIL® V4   Foundation

      This ITIL® Strategic Leader (SL) exam is designed for those who engage with “every digitally equipped assistance”. 

        The objective of this course is to develop the apprentice on how to utilize technology to address and deliver business procedure. It also emphasizes the role of IT in this process.

        ITIL V4 Syllabus includes -

          • ITIL® Leader – Digital & IT Strategy
          • ITIL® Strategist – Direct, Plan, and Improve

            Both of these exams end at the same level which is the ITIL® Master exam. It is the most advanced level in the examination.

          4) Career Benefits of having ITIL® Certification

          Here are the top career benefits of having an ITIL® certification:

          1. You will gain a detailed insight into the ITIL® framework helping you manage work better.
          2. You will have better job prospects.
          3. You will be recognized for your expertise and management skills in the organization.
          4. You will be able to understand the common terminologies used in business across the industries.
          5. You will be able to better know the relation between business and IT.
          6. There are several ITIL® v3 certifications that will help you build sharper skills set.
          7. The ITIL® certifications will open doors for you in terms of job roles within your organization.
          8. ITIL® is used globally, so there is a lot of potential for job growth in the market.
          9. For a person who has ITIL® Training, ROI will be much higher.
          10. Certified ITIL® professional is in high demand and the market is stable enough for them to be in demand for a long time. So, investing in ITIL® certification is a low-risk effort.

          5) Benefits of implementing ITIL® in an Organization by ITIL® Certified Professional

          The overall goal of ITIL® is the improvement of the business service. There are a certain set of practices that helps IT service management. The support system of the business service is optimized using the capabilities of the people, process, technology, and suppliers.

            • ITIL® is one of the most accepted and recognized approaches to IT service management and delivery. It is well-regarded all over the world.
            • ITIL® is a set of practices, not methodology, making it compatible with popular frameworks like PRINCE2 and PMP.
            • ITIL® acts as a service provider by running the IT department. This makes IT into a core part of the business.
            • Processes like the ITIL® Incident Management and Problem Management that quickly restores the services and also creates workarounds.
            • ITIL® also allows organizations to prevent incidents by reviewing major incident reviews and eliminating root causes.
            • ITIL® helps your team better understand and manage customer expectations service level management and business relationship management.
            • Change Management is one of the disciplines of ITIL® that allows Continual Service Improvement (CSI).
            • ITIL® helps in the management of accounts, budget and charging requirements related to service costs.
            • Risk analysis and management activities are one of the processes involved in the ITIL.
            • ITIL® helps keep the customer satisfaction high giving the organization competitive management.

            6) Credit System & Transition from ITIL® V3 to ITIL® V4

            The ITIL® credit system is used to provide support to the certification scheme of the ITIL®. This is done by recognizing your investment in the certifications.

             ITIL® V3 Credit system

            In the ITIL® v3 credit system, a specific credit value is assigned to every ITIL® certification. It is done on the basis of its level of ITIL® content. After the candidate has completed the ITIL® examination, certification and credits are awarded. These credits can be used to get the ITIL® Expert level of certification. For this, the candidate must have at least 22 credits. The credits also include the 3 credits from the ITIL® practitioner that covers the full spectrum of ITIL® best practice.

            Before advancing to the ITIL® Expert, 17 credits are required to be earned. These can be earned in any order once the two credits for ITIL® Foundation have been completed.

            Here is detailed information on the credits assigned to different ITIL® Certification levels:

            ITIL® Certification Level

            Credits

            ITIL® V3/V4 Foundation Certification

            2 credits

            ITIL® Intermediate Service Lifecycle stream:

            Service Strategy (SS)

            Service Design (SD)

            Service Transition (ST)

            Service Operation (SO)

            Continual Service Improvement (CSI)

            3 credits each

            ITIL® Intermediate Service Capability stream

            ·         Planning, Protection, and Optimization (PPO)

            ·         Service Offerings and Agreements (SOA)

            ·         Release, Control, and Validation (RCV)

            ·         Operational Support and Analysis (OSA)

            4 credits each

            ITIL® Managing Across the Lifecycle (MALC)

            5 credits

            The following credit values are needed for certification levels higher than the ITIL® Foundation:

            ITIL® Certification Level

            Number of Credits Required

            Composition of Credits

            ITIL® Foundation

            None

            None

            ITIL® Intermediate

            2 credits

            2 credits from ITIL® Foundation

            ITIL® Managing Across the Lifecycle (MALC)

            17 credits

            2 credits from ITIL® Foundation and a minimum of 15 credits from ITIL® Intermediate or complementary qualifications

            ITIL® Expert

            22 credits

            2 credits from ITIL® Foundation, minimum of 15 credits from either ITIL® Intermediate or complementary qualifications, and 5 credits from ITIL® MALC

            The transition from ITIL® v3 to ITIL® 4 scheme:

            One can gain the knowledge and skills required to learn the core concepts of the update while transitioning from ITIL® v3 to ITIL® 4 scheme.

              ITIL® v3 Foundation certified
              Once you have obtained the ITIL® v3 Foundation certification, you can straight away take the ITIL® 4 Foundation to transition into the new scheme. A new single exam will be required to cover the new material in the ITIL® 4 Foundation.

              ITIL® Intermediate/Practitioner level
              If you have started collecting credits from Intermediate or Practitioner levels, it is better to continue with the v3. This will help you prepare for the east transition while gaining the designation of the ITIL® Managing Professional.

              ITIL® v3 expert
              If you are on this level, get the ITIL® Managing Professional designation by taking the ITIL® Managing Professional Transition module as soon as it is released.

              After achieving the destination, you will only need to pursue the ITIL® Leader Digital and Strategy module instead of completing the ITIL® Strategic Leader stream. Completing both the streams will make you eligible to move towards the ITIL® Master.

              7) What is ITIL® Service Lifecycle:

              ITIL® Service Lifecycle modules:

              • ITIL® Service Strategy 
              • ITIL® Service Design
              • ITIL® Service Transition
              • ITIL® Service Operation
              • ITIL® Service Continual Improvement

              ITIL® Service Lifecycle modules:

              ITIL® Service Strategy

              • The Service Strategy certification explores the guidelines used for designing, developing, and implementing service provider strategy.
              • It focuses on providing the techniques and knowledge that helps you understand the success and risk factors.
              • They also help you hone the skills involved in the development and progress of strategy in an organization. 
              • The Service Strategy module is worth 3 credits.

              ITIL® Service Design

              • ITIL® Service Design (SD) module is one of the certifications of the ITIL® Service Lifecycle work stream that focuses on designing the IT service.
              • It explores the processes, policies, architecture, and documentation of these services that meet the needs of the organization.
              • This module is important to understand the continued development and improvement of services in the IT lifecycle.
              • The Service Design module is worth 3 credits.

              ITIL® Service Transition

              • The Service Transition (ST) module focuses on the processing and practicing of techniques used for building, testing, and implementing products and services.
              • It demonstrates the candidates how service transition can be applied to other IT Service lifecycle stages. 
              • The module will teach you the planning and management of the initial operation for the new resources. 
              • This module will help you earn 3 credits.

              ITIL® Service Operation

              • The ITIL® Service Operation (SO) module focuses on the processes, principles, functions and operational activities that help in the successful management of the products and services. 
              • It helps the professional coordinates and executes the activities that enable the operation of the products or services and ongoing management. 
              • This module will help the IT teams and organization sustain the product and services.
              • The SO module can help you earn 3 credits.

              ITIL® Continual Service Improvement

              • This certification focuses on the techniques from the ITIL® Lifecycle Continual Service Improvement stage.
              • It teaches the candidates how they can review the services and products following the strategy, transition, design, and operation stage of the IT Service Lifecycle. 
              • It also includes guidelines on how technology can be used to support CSI activities and evaluate risks and critical success factors. 
              • The CSI module is worth 3 credits.

              8) What is ITIL® Service Capability:

              ITIL® Service Capability modules:

              • ITIL® Operational Support and Analysis
              • ITIL® Planning, Protection, and Optimization
              • ITIL® Release, Control, and Validation
              • ITIL® Service Offerings and Agreements

              ITIL® Operational Support and Analysis

              • ITIL® Operational Support and Analysis (OSA) module focuses on enabling event, problem, incident, access, request, IT operations, technical, and application management.
              • This module teaches organizations and individuals, the management of day-to-day operations of IT services.
              • The candidates also learn the implementation of the ITIL® processes enabling them to deliver and support IT services. 
              • The worth of this module is 4 credits.

              ITIL® Planning, Protection, and Optimization

              • One of the certifications of the ITIL® Service Capability workstream is the Planning, Protection, and Optimization (PPO) module.
              • The module focuses on enabling availability, capacity, demand management, information security, and IT service continuity.
              • Based on the ITIL® Service Design publication, the PPO course helps to develop an understanding of the ITIL® Service Design processes.
              • The PPO module is worth 4 credits.

              ITIL® Release, Control, and Validation

              • This module focuses on the practical applications of Release, Control, and Validation (RCV). 
              • This includes enabling plans, test, and implementing new services to meet the needs of the user and organization.
              • The course’s content is from the guidance contained in the ITIL® Service Transition publication.
              • The module is worth 4 credits.

              ITIL® Service Offerings and Agreements

              • ITIL Service Offerings and Agreements (SOA) focuses on the practical applications of the SOA practices to enable portfolio, service catalog, service level, supplier, demand, and financial management.
              • This course is based on the guidance mentioned in the ITIL® Service Design and ITIL® Service Strategy publications.
              • This course helps the candidates understand the stages of the lifecycle of ITIL® – service strategy, design, transition, and continual improvement. 
              • The SOA module can help you earn 4 credits.

              9) Why ITIL® V4 was launched by Axelos?

              The most significant purpose for developing an advanced version of the ITIL® V3 was because of its specific shortcomings. These are -
                    1. An unsatisfactory involvement with the ITSM Community
                    2. Incompetent to perceive the current trends in software developments and IT services.

              The latest version addressed the bad relationship issues by giving them heads-up as it will publish the updates in the community, thus avoiding any hindrance in the free flow of data. Moreover, to give the students a complete overview from the beginning, the whole foundation course under the ITIL® V4 has been revised. It is updated based on the requirements of modern business. What makes these revisions so accurate is the fact that they are based on the feedback of millions of ITIL® practitioners and are completely practical.

              Evolution of ITIL® V4 -

                • Evolved ITIL® practices in the wider context of customer experience, value streams, and digital transformation.
                • Embracing advanced ways of connecting with the community by adapting to the new ways of working such as DevOps, Agile and Lean hence promoting new alliances.
                • The framework of ITIL® V4 is designed to give comprehensive guidance to organizations on how they should address the new service management challenges effectively and utilize the latest technologies which will help them transform digitally.
                • Designed to assist the organization to provide effective governance and deliver accurate IT service management which is flexible, coordinated and integrated. The flexibility also allows the organization to provide accurate data all over the business without any interruptions to the free flow of data, ultimately improving the customer experience.
                • This update has made the ITIL® way more extensible. agile, and collaborative.

                What you will learn

                • The concepts, terms and terminology of ITIL®

                • ITIL® 4 best practices and how to implement them to streamline processes for continuous improvement

                • Fundamentals of Service Management, Service Lifecycle and other IT-enabled services.

                • Applying practices learnt to improve business decisions and optimize customer expectations

                • An in-depth preparation for ITIL® 4 Foundation certification

                PREREQUISITES

                There are no specific prerequisites for this course, and Axelos has not defined any specific eligibility criteria for the ITIL® 4 Foundation exam. However, the ITIL® 4 Foundation certification is in itself a prerequisite for the higher levels of ITIL® qualifications.

                3 Months FREE Access to all our E-learning courses when you buy any course with us

                Know More

                Who should take this ITIL Certification?

                • IT professionals
                • Business managers
                • Business process owners
                • Project managers
                • Students and individuals with interest in IT Services Management
                • ITSM Managers and aspiring ITSM Managers
                • Professionals working in other areas of IT like digital, product, development and service.
                • ITIL certified professionals who want to transition to the new version V4

                KNOWLEDGEHUT EXPERIENCE

                ITIL® Exam Prep

                The KnowledgeHut exam plan has been meticulously planned and created by resourcing ITIL® 4 questionnaires and exam blueprints. These will give you maximum learning benefit for clearing the exam at the very first attempt.

                The KnowledgeHut Guarantee

                Our USP is the quality of our training. Our instructors have created the most comprehensive curriculum for you to clear the exam. Check our 100% refund guarantee!

                Certification Journey Support

                Not just in learning, but you will get support in all aspects of the certification. Right from assistance with enrolling for exams to solving your doubts post workshop, we have your back!

                Industry-relevant skills

                Apply ITIL skills to enhance the profit margins, productivity, efficiency, agility and customer satisfaction of the industry you work in.

                ITIL® Certification Process

                ITIL® Salary & Role
                ITIL® Exam
                ITIL® Certification cost
                ITIL® Training

                ITIL® Course Curriculum

                1.1 Recall the definition of:

                • Service (2.3.1)
                • Utility (2.5.4)
                • Warranty (2.5.4)
                • Customer (2.2.2)
                • User (2.2.2)
                • Service management (2.0)
                • Sponsor (2.2.2)

                1.2 Describe the key concepts of creating value with services (2.1,2.1.1, 2.2 and all subsections of 2.5):

                • Cost
                • Value
                • Organization
                • Outcome
                • Output
                • Risk
                • Utility
                • Warranty

                1.3 Describe the key concepts of service relationships: (2.3.2, 2.4, 2.4.1 ):

                • Service offering
                • Service relationship management
                • Service provision
                • Service consumption

                2.1 Describe the nature, use and interaction of the guiding principles (4.3, 4.3.8)2.2 Explain the use of the guiding principles (4.3):

                • Focus on value(4.3.1–4.3.1.4)
                • Start where you are (4.3.2–4.3.2.3)
                • Progress iteratively with feedback(4.3.3–4.3.3.3)
                • Collaborate and promote visibility (4.3.4–4.3.4.4)
                • Think and work holistically(4.3.5–4.3.5.1)
                • Keep it simple and practical(4.3.6–4.3.6.3)
                • Optimize and automate(4.3.7–4.3.7.3)

                3.1 Describe the four dimensions of service management (3):

                • Organizations and people (3.1)
                • Information and technology (3.2)
                • Partners and suppliers (3.3)
                • Value streams and processes (3.4-3.4.2)

                4.1 Describe the ITIL service value system (4.1)

                5.1 Describe the interconnected nature of the service value chain and how this supports value streams (4.5)5.2 Describe the purpose of each value chain activity:

                • Plan (4.5.1)
                • Improve (4.5.2)
                • Engage (4.5.3)
                • Design & transition (4.5.4)
                • Obtain/build (4.5.5)
                • Deliver & support (4.5.6)

                6.1 Recall the purpose of the following ITIL practices:

                • In formation security management (5.1.3)
                • Relationship management (5.1.9)
                • Supplier management (5.1.13)
                • IT asset management (5.2.6)
                • Monitoring and event management (5.2.7)
                • Release management (5.2.9)
                • Service configuration management (5.2.11)
                • Deployment management (5.3.1)
                • Continual improvement (5.1.2)
                • Change control (5.24)
                • Incident management (5.2.5)
                • Problem management (5.2.8)
                • Service request management (5.2.16)
                • Service desk (5.2.14)
                • Service level management (5.2.15)

                6.2 Recall definitions of the following ITIL terms:

                • IT asset (5.2.6)
                • Event (5.2.7)
                • Configuration item (5.2.11)
                • Change (5.2.4)
                • Incident (5.2.5)
                • Problem (5.2.8)
                • Known error (5.2.8)

                7.1 Explain the following ITIL practices in detail, excluding how they fit within the service value chain:

                • Continual improvement (5.1.2) including:
                  • The continual improvement model (4.6, fig 4.3)
                • Change control (5.2.4)
                • Incident management (5.2.5)
                • Problem management (5.2.8)
                • Service request management (5.2.16)
                • Service desk (5.2.14)
                • Service level management (5.2.15–5.2.15.1)

                ITIL® Certification Process

                Salary & Role Based

                According to PayScale, the average annual income of an Incident Manager with ITIL certification in Singapore is S$61,674. The salary range per annum for an Incident Manager ranges between S$41,000 to S$124,000.

                The average annual salary of a Problem Manager with an ITIL certification in Singapore is S$219,500. The annual salary ranges between S$211,000 to S$228,000.

                A Change Manager with ITIL certification in Singapore can earn anything between S$10,000 and S$197,000. The average annual salary of the Change Manager is S$81,812.

                An ITIL V3 certification can get a Business Relationship Manager an average salary of about S$58,500. This salary can range between S$56,000 and S$61,000 in Singapore.

                The average annual salary of a Project Manager with ITIL V3 certification is S$92,000. The salary can range between S$54,000 to S$242,422.

                An ITIL certified Service Delivery Manager in Singapore can earn up to S$91,000. This average annual salary can range between S$46,000 and S$146,000.

                The responsibilities and salary structure of the Service Strategy roles for the ITIL V3 certification in Singapore are mentioned below:

                SI. No.
                		ITIL Roles
                		Responsibilities
                		Salary in Singapore/US (per annum)
                1.Business Relationship Manager
                		A Business Relationship Manager identifies the needs of the customer, and maintains the relationship. The manager also ensures that the customers are offered a catalog of services that deals with all their requirements.
                		S$58,000
                2.Demand Manager
                		A Demand Manager anticipates, influences, and understands the requests made by the customers and offers the services.

                3.Financial Manager
                		The Finance Manager’s role is to manage the accounts, create a budget and charge according to the requirements of the IT services.
                		S$81,361
                4.IT Steering Group (ISG)
                		The IT Steering Group is responsible for ensuring that the strategies of IT services and business are aligned. The group consists of senior management from both the sectors.

                5.Service Portfolio Manager
                		A Service Portfolio Manager is responsible for the development of the offerings of the service provider that decide which strategies to deal with customer’s requests.
                		S$104,564

                ITIL V3 certified Service Design Roles in Singapore have the responsibilities and salaries as given below:

                Sl No.
                		Roles
                		Responsibilities
                		Salaries (per annum)
                1.Applications Analyst
                		The responsibility of an application analyst is the management of an application through its lifecycle.
                		S$63,801
                2.Availability Manager
                		The Availability Manager defines, measures, analyzes, plans, and improves the service aspects of the IT services and ensures their availability.

                3.Capacity Manager
                		A Capacity Manager delivers the services and infrastructure according to the performance targets and sanctioned capacity in a timely and cost-effective manner.

                4.Compliance Manager
                		Compliance Managers are responsible for making sure that the organization adheres to all the standards and guidelines. This ensures the verification of practices like steady accounting.
                		S$82,799
                5.Enterprise Architect
                		Enterprise Architects are responsible for maintaining the Enterprise Architecture (EA). EA is an important element of business and its interrelations.
                		S$165,000
                6.Information Security Manager
                		Information Security is responsible for protecting the data, information, assets, and IT services of an organization by keeping them available, integral, and confidential.
                		S$121,099
                7.IT Service Continuity Manager
                		The IT Service Continuity Manager manages risks that could affect IT services.

                8.Risk Manager
                		The Risk Managers assesses, identifies and controls the risks by analyzing the asset’s value to the business.
                		S$97,446
                9.Service Catalogue Manager
                		The Service Catalogue Manager maintains the information in the service catalog and ensures that it is accurate and updated.

                10.Service Design Manager
                		Service Design Manager’s role is producing secure, quality, and resilient designs that contribute to the enhanced IT services.
                		S$78,542
                11.Service Level Manager
                		The Service Level Manager is responsible for handling all the Operational Level Agreements, Underpinning contracts, and Service Management processes. All these contracts and processes must be in accordance with the agreed upon service level targets.

                12.Service Owner
                		Service Owners negotiate the Operational Level Agreements (OLAs).

                13.Supplier Manager
                		The responsibility of the Supplier Manager is to ensure that the supplier’s contract is according to the requirements of the business.
                		S$91,067
                14.Technical Analyst
                		The Technical Analyst is responsible for providing technical support for the proper management of the IT infrastructure.
                		S$49,321

                In Singapore, the Service Transition roles and boards with ITIL V3 certification is based on the responsibilities and salaries given below:

                Sl. No.
                		Roles
                		Responsibilities
                		Salaries (Per Annum)
                1.Application Developer
                		The Application Manager develops and maintains custom applications. Also, according to the functions necessary for IT services, the products are tailor-made for the software vendors.
                		S$51,448
                2.Change Advisory Boards (CAB)
                		The Change Advisory Board (CAB) provides advice to the Change Manager regarding prioritizing, assessing, and scheduling of changes.

                3.Change Manager
                		The role of a Change Manager is to ensure minimum disruption of IT services by making beneficial changes to it.
                		S$81,812
                4.Configuration Manager
                		A Configuration Manager ensures the maintenance of the information regarding the configuration of the items required to deliver IT services.

                5.Emergency Change Advisory Board (ECAB)
                		The Emergency Change Advisory Board (ECAB), a subset of the Change Advisory Board, makes decisions regarding the high impact emergency changes.
                		NA
                6.Knowledge Manager
                		The Knowledge Manager gathers, analyzes, stores, and share information and knowledge to improve the efficiency of IT services and processes.
                		S$85,000
                7.Project Manager
                		The Project Manager is responsible for planning and coordinating the resources to ensure that the release is deployed within the given cost, time and it meets the quality estimates.
                		S$84,384
                8.Release Manager
                		The Release Manager protects the integrity of the live environment. They also ensure the release of the right components.
                		S$76,000
                9.Test Manager
                		The Test Manager verifies the IT operations and ensures that they can support the new service. Also, the Test Manager makes sure that the deployed releases meet the expectations of the customer.
                		S$92,965

                The responsibilities and salaries of Service Operations roles and boards with ITIL V3 certification in Singapore are as given below:

                Sl, No.
                		Roles
                		Responsibilities
                		Salary (per annum)
                1.1st Level Support
                		The 1st Level Support is responsible for offering solution to all the incidents and also their registration and classification. Quick restoration of a failed IT service is really important and is dealt with by the 1st level support.

                2.2nd Level Support
                		The 2nd Level Support offers solutions to the incidents which could not be resolved by the 1st level support. If the 2nd level support fails to provide a solution, the incident is passed on to the Problem Manager.

                3.3rd Level Support
                		The 3rd level supporters are the third-party suppliers that provide a solution to the incident on the request made by the 2nd level support.

                4.Access Manager
                		The Access Manager restricts unauthorized access to a user and allows access to an authorized user.

                5.Facilities Manager
                		The role of a Facilities Manager is to look after the IT infrastructure that includes the building's access management, environment monitoring, power, and cooling.
                		S$63,215
                6.Incident Manager
                		An Incident Manager is responsible for the effective implementation of the Incident Management process.
                		S$61,674
                7.IT Operations Manager
                		IT Operations Manager looks after the day-to-day operational activities. Their job is to ensure the consistent and timely completion of the activities.
                		S$67,374
                8.IT Operator
                		The responsibility of an IT operator includes the day-to-day operational activities including performing backups, installation of standard equipment in the data center, and completion of scheduled jobs.
                		S$34,945
                9.Major Incident Team
                		Major Incident Team includes experts from the technical and IT management field. Incident Manager leads the team and responsible for resolving a major incident.

                10.Problem Manager
                		A Problem Manager's job is the investigation of the problems occurring during the life cycle of a process. This helps in the prevention of incidents and also lowering the impact of an incident.
                		S$211K - S$230K
                11.Service Request Fulfillment Group
                		Service Request Fulfillment Group is responsible for the fulfillment of the service requests for a specific type of services.

                Roles with ITIL V3 Continual Service Improvements in Singapore include the following responsibilities and salaries:

                Sl. No.
                		Roles
                		Responsibilities
                		Salary (per annum)
                1.CSI Manager
                		The Continual Service Improvement Manager is responsible for the improvement of the IT services and the management processes associated with it.

                2.Process Architect
                		A Process Architect is responsible for coordinating and maintaining all the changes made to the processes. They also ensure that all the processes collaborate in a seamless manner.

                3.Process Owner
                		A Process Owner designs sponsorship and works on the continuous enhancement of an IT process and its metrics.

                ITIL Exam:

                If you want to prepare for the ITIL V4 certification exam, we recommend you to follow the Plan-Do-Check-Act method or the PDCA cycle. It includes the following:

                Plan – The first step is the development of a study plan that includes the reading of the ITIL lifecycle. You can take full-length practice tests along with the ITIL Foundation exam questions.
                Do – The second step is the implementation of the plan into action.
                Check – After you have implemented your plan, the next step is to review your score in order to assess the area for improvement.
                Act – This step involves revising, testing, reviewing and so on to look for the area of improvement until the target score is achieved.

                Prometric is the market-leading, technology-enabled testing and assessment provider that offers test development and delivery. This includes developing and launching global testing programs and also provides data accuracy and results. Prometric has a network of about 10,000 test centers in 160 countries across the globe. This offers test flexibilities.

                Every year, the Prometric conducts 10 million tests for about 400 clients across the globe from different fields. These fields include finance, professional, healthcare, academics, government, corporate, academics, and Information Technology. 

                First, log into the website www.prometric.com. Next, follow the given steps to register for the ITIL V4 Foundation exam in Singapore:

                Step 1: Find the ‘Schedule My Test’ option on the homepage.

                Step 2: Next, you need to select the sponsor for the ITIL V4 Foundation exam. PeopleCert is the ITIL V4 Foundation Exam test sponsor.Step 3: You will find a list of all the exams conducted by PeopleCert.

                Step 4: On the next page, select ‘Schedule My Test’ option.

                Step 5: Select Singapore from the list of countries and click on ‘Next’.

                Step 6: You will be redirected to a page that includes the information regarding the registration and the testing center. Read this carefully and click on ‘Next’.

                Step 7: Next, you will find the details on ‘Privacy Policy Review’. Click on ‘Agree’ and then click on ‘Next’.

                Step 8: Next, you will be asked if you are pre-approved for the testing accommodation.

                Step 9: You will be asked to enter your eligibility ID and your last name’s first four letters.

                Step 10: Once the information is verified, you will be asked to select your desired date and time.

                Step 11: After the appointment verification process is completed, you will be required to check all the information provided by you and select a test center.

                A part of Pearson, Pearson VUE is one of the largest learning organizations in the world. With about 35,000 employees and 450 credential owners, Pearson VUE aims to provide a secure testing environment.

                Pearson VUE assists the credential owners to develop, manage, deliver and grow the testing program. A leader in the computer-based testing, Pearson VUE handles the online practice tests with high stakes and proctored exams. They provide a secure and foolproof testing program.

                To schedule an appointment for ITIL V4 Foundation exam through Pearson, follow the below-mentioned steps:

                Step 1: Log in to the website www.pearsonvue.com

                Step 2: After login, select ‘For Test Takers’. Choose the option ‘Schedule an exam’.

                Step 3: Enter the name of your sponsor for the ITIL Foundation exam i.e., PeopleCert.

                Step 4: Next, after clicking on PeopleCert, you would have to either create an account or sign in if you already have one. The account will help you in scheduling, rescheduling or canceling your exam.

                Step 5: After signing in, follow the steps to schedule your ITIL Foundation exam through Pearson VUE.


                Visit the website www.pearsonvue.com and select the ‘For Test Takers’ option. You will be redirected to a page containing the instructions to locate your test center.

                Step 1: From the dropdown list, select the option ‘Schedule an exam’.

                Step 2: Enter ‘PeopleCert’ as the name of your test sponsor.

                Step 3: Next, you will be redirected to the PeopleCert page where you will find the option ‘Find a test center’ on the right-side panel of the page.

                Step 4: Use the search bar to identify your location for the test center. Enter Singapore and click on ‘Search’. 

                Following are the Pearson VUE test centers in Singapore:

                1. RELC Examinations Bureau
                  30 Orange Grove Road
                  Level 8
                  RELC Building
                  Singapore 258352
                  Singapore

                2. Ingram Micro Asia Ltd
                  205, Kallang Bahru ,
                  02-00
                  Singapore 339341
                  Singapore

                3. IT Enabler Consultancy Pte Ltd
                  35 Selegie Road
                  #09-06
                  Parklane Shopping Mall
                  Singapore 188307
                  Singapore

                4. TRAINOCATE (S) PTE. LTD.
                  190 Middle Road
                  #20-02/03/04 Fortune Center
                  Singapore 188979
                  Singapore

                5. Training Partners Pte Ltd
                  12 Kallang Avenue
                  #04-28/29 Aperia-The Annex
                  Singapore 339511
                  Singapore
                1. StudyWorks PTE LTD.
                  Prometrics Test Center
                  26 Boon Lay Way,
                  #-1-85 Tradehub 21,
                  Singapore

                2. Prometrics Test Center
                  Suite 2-1-04, Level 1,
                  WISMA E&C
                  Kuala Lumpur,
                  Singapore

                The cost of the ITIL certification includes the cost of the exam fee as well. Depending on the level of the certification, the cost of the exam can vary. Here is a chart that will help you understand the different certification levels and their cost:

                Sl No.

                ITIL® Exam Cost (V3 & V4)

                Price for Singapore

                1.

                ITIL®V3  Foundation

                £236.00

                2.

                ITIL® V4 Foundation

                £236.00

                3.

                ITIL® Intermediate

                Service Lifecycle Modules

                Service Design

                £283.00

                Service Strategy

                £283.00

                Service Operation

                £283.00

                Service Transition

                £283.00

                Continual Service Improvement

                £283.00

                Service Capability Modules

                Planning, Protection, and Optimization

                £283.00

                Operational Support and Analysis

                £283.00

                Service Offerings and Agreements

                £283.00

                Release, Control, and Validation

                £283.00

                4.

                ITIL® Practitioner

                £389.00

                5.

                ITIL® Managing Across the Lifecycle

                £283.00

                ITIL Certification cost:

                The cost for an ITIL V4 Certification training led by an instructor is about S$799. You will get 90 days of access to the certification training in Singapore.

                Along with the ITIL V4 certification, there are some additional cost components including ITIL practice tests and ITIL study guide. You can either buy the paperback edition or go for the soft copy. The soft copy costs less than the paperback edition which is about S$ 61.35.

                You can get the full-length practice tests for the ITIL V4 certification exam for free. You can also look around online for practice tests which you can access from some professional ITIL certification exam.

                ITIL Training:

                While searching for the best ITIL V4 certification training institute in Singapore, here are a few things you must look for:

                1. The training institute must be accredited by Axelos through Peoplecert.
                2. The institute must have a high success rate.
                3. All the trainers and faculty in the institute must have relevant experience and accreditation.
                4. To deal with your specific queries, you must be provided an exclusive pre-courseware.
                5. The training must include role play, live case studies, and consulting exposure.
                6. Last but not the least, the money you are spending on the certification must be worth the quality of the training provided by the institution.

                ITIL V4 certification training can be taken by the following professionals:

                • IT Professionals (System, Application, Voice, Network, Technical)
                • IT Planners
                • IT Consultants
                • IT Architects
                • IT Security Managers
                • IT Audit Managers
                • IT & Business Supervisory staff
                • Executives, SMEs, and Managers
                • Service Designers
                • Business Leaders
                • Team Leaders

                There are some prerequisites that will help you select the best ITIL V4 certification trainer in Singapore:

                • The trainer must be a senior consultant and ITIL Master Certified.
                • The trainer must assist you before, during, and after the exam.
                • Make sure that the trainer has a sufficient number of years in professional experience in the specific training field.
                • Carry out a background check to make sure the credentials match.
                • The trainer’s fee structure in the ITIL V4 certification program must be checked before selecting the trainer.
                • The techniques and facilities provided by the trainer must be examined beforehand.

                For the classroom training for ITIL V4 certification in Singapore, the cost is around S$499.

                The ITIL V4 certification training in Singapore will provide you with complete knowledge of the Service Management Process. Quality, Consistency, and Predictability are the key features on which the ITIL framework is built upon. Here are some of the benefits of the ITIL V4 certification:

                Relevant Knowledge: With complete knowledge of the ITIL framework and the services and processes involved in it, the ITIL V4 certification will provide you with the skills and expertise to manage your work efficiently. Not only will the quality of your work improve, but productivity will also increase.

                Earn More: New opportunities will come across your way after you obtain ITIL V4 certification. In the domain of ITSM, a candidate with an ITIL V4 certification has a better chance of getting a high paying job than one without the certification. In Singapore, an ITIL certified professional can earn a hike of up to 15%.

                Skills and Expertise: With the help of an ITIL certification, you will be able to gain the knowledge and skills required to ensure the proper management of your organization. Not only will you be recognized and appreciated by your colleagues and senior management but you will also prove to be effective in carrying out all the processes and services in a smooth manner.

                Knowledge of common terminology: An ITIL certification will give you knowledge about all the common IT terminologies used in various businesses across the globe. You will also gain a detailed insight on the ITIL framework.

                A complete understanding: Once you have completed the ITIL V4 certification training, you will have a thorough knowledge of all the infrastructure and IT services involved in various industries across the globe. You will be able to make informed decisions and your valuable contributions will help you become an integral part of the organization.

                Meet your instructors

                Sam

                Sam Elgawady

                ITIL

                A consultant and practitioner of ITSM, Project Management, Process Improvement, ITIL Capabilities and Lifecycle Trainer, and IT Business Analyst; Sam has over 15 years of experience in the IT industry.

                Having started his career as a computer technician, then a system administrator, he subsequently went on to play the roles of Business Analyst, IT Manager, IT Consultant, Project Manager, and Training Manager. He has implemented solutions, improved IT Processes, managed projects and delivered training initiatives, and workshops on various best practices including Project Management, ERP & CRM, Business Analysis, ITIL V2 and V3 Track, COBIT, ISO20K to a number of leading private and public sector organisations in Australia, Malaysia, Hong Kong, Egypt, Qatar, Oman, Nigeria, Kuwait, Jordan, KSA and UAE. His mentoring and counselling capabilities are beyond par and he brings in his vast experience while tutoring professionals who wish to become experts in their fields.

                View Profile
                Prayas

                Prayas Kad

                Lead Management Trainer & Consultant

                Prayas has over 15 years of IT experience spanning across Project & Test Management, Stakeholder Management, Software Validation & Verification, Data Migrations & Integration, Learning & Development Projects, Data warehousing, Business Intelligence and Software Developments, Reporting and Analytics. Assignments. 
                His expertise is primarily in domains like Insurance, Finance, Banking, Telecom Billing, Aircraft Software Maintenance MRO, CRM, UK E-Governance Projects, Publishing Media, and Retails.
                He brings in his vast experience and expertise into his training workshops, and mentors participants in areas of Test management and Integration.

                View Profile
                Milind

                Milind Gawaskar

                Business Analyst

                Milind is an IT Service Management (ITSM / ITIL) and Business Process Consultant with more than 11 years of versatile IT industry experience and balanced exposure across crucial IT areas including IT Strategy, IT Pre-Sales, IT Service Delivery, IT Risk & Assurance, IT Service Management & Performance Improvement, IT Governance, Business Process Management, Organizational Change Management, Application Development & Support and Infrastructure Support.

                His vast area of expertise helps him mentor and train professionals on a variety of subjects and fields. His qualifications include certifications from Lean Digital, ITIL and COBIT.
                 

                View Profile
                Ian

                Ian Hirst

                Project Manager

                Ian Hirst is a Certified Project Management Professional (PMBOK) and a highly experienced Project Management and Information Technology specialist who has been involved in the IT industry for over 30 years.

                Ian is a Project and Program Management trainer, instructor and counsellor providing project health check, project recovery and program planning support to a variety of business and IT projects and programs in many organizations. 

                He has been a lecturer at the Australian National University and the University of NSW. 
                Ian’s expertise lies in : 
                • Project & Programme Management
                • Transition Management
                • Stakeholder Management
                • Change Management
                • IT Governance
                • Software Development
                • IT Infrastructure
                • Testing & Test Management
                • Business & Systems Analysis
                • Business Process Re-engineering
                • Requirements Management
                • Risk Management
                …among other disciplines.

                View Profile

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                The trainer explained everything clearly and the course was very useful.

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                A very well-conducted training by KnowledgeHut, and thanks to the Mr. Maheshwar for conducting such a wonderful training.

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                Project Manager
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                This training really helped me to change my view about Service Management concepts and practices. I would strongly refer this training to everybody who are pursuing a career as SME. Alpesh Sir is a gem! He had immense knowledge! Thank you KnowledgeHut and Alpesh Sir for arranging such a wonderful session which helped me earn the ITIL 4 certification.

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                FAQ's

                Any registration cancelled within 48 hours of the initial registration will be refunded in FULL (please note that all cancellations will incur a 5% deduction in the refunded amount due to transactional costs applicable while refunding). Refunds will be processed within 30 days of receipt of written request for refund. Kindly go through our Refund Policy for more details: http://www.knowledgehut.com/refund

                Please send in an email to support@knowledgehut.com, and we will answer any queries you may have! 

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                ITIL® V4 Foundation Certification Course in Singapore

                ITIL training in Singapore Get the ITIL training in Singapore from KnowledgeHut, an ATO of APMG and PEOPLECERT, and take advantage of its immersive classroom and online training sessions. Having trained and helped thousands of professionals land the job of their dreams, KnowledgeHut?s ITIL foundation training in Singapore is aimed at helping you pass the ITIL exam at the first attempt and gain the ITIL certification in Singapore. This much coveted and recognized ITIL certification in Singapore will help you enhance the quality of IT service management in your organization. Get maximum benefits from the course including comprehensive downloadable courseware, mock exam for thorough exam practice and training from ITIL experts. ITIL foundation certification in Singapore?Help bring positive transformations The Information Technology Infrastructure Library (ITIL?) is a set of best practices for IT service management which serve to align IT services with business needs. With IT increasingly being used to drive all forms of business there has to be a benchmark that delivers value and quality. The ITIL framework offers that benchmark. Most organisations have already, or are in the process of, implementing ITIL and reap the benefits of systematic IT management services such as improved resource utilization, reduction in cost and re-work, improved availability of mission critical IT services, better customer relations and loyalty and higher profits.So professionals who have the ITIL credential and are trained in implementing this framework are in high demand. The ITIL Foundation is the first credential in this series, followed by the Intermediate Level, ITIL Managing Across the Lifecycle, ITIL Expert Level and ITIL Master Qualification. Our ITIL course in Singapore will help you gain the Foundation level Information Technology Infrastructure Library certification in Singapore. With in-depth coaching and course agenda split into easily understandable modules, this is a perfect course for professionals who have a keen interest in IT Services Management. You will also receive several other benefits such as 16 PDUs (or 25 PDUs on completion of classroom training + 9 hours of ITIL? e-learning), downloadable e-book, 180 days free e-learning on ITIL Foundation, 4 Mock exams to practice for the certification exam and courseware approved by APMG and PEOPLECERT. Also remember that the ITIL certification cost in Singapore is covered in your course fee. Working in Singapore Singapore houses some of the world's most renowned companies including CISCO, OCBC, GE, Dell, Microsoft and top companies in the shipping, finance, oil-refining, and engineering sectors. Professionals who wish to thrive in their career would find that they can do well here, with certifications such as ITIL Foundation.

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