Course Highlights

Personalized guidance by experienced certified ITSM experts. 

Learn at your own pace with over 53 on-demand videos, 6 sets of flashcards and 6 interactive eBooks.

Test your subject matter comprehension with assessments and reinforce your learning with recall quizzes.

Earn 16 Professional Development Units on course completion, that can be used for recertification from PMI® Inc.

Exam prep support with 3 full-length mock exams featuring 120 practice questions, discussion forums, exam simulation and more.

Benefit from the limitless educational possibility that comes with lifetime access. The entire courseware and all the features of our immersive learning experience platform will remain at your fingertips for whenever you wish to refresh concepts and clear doubt.

Immersive Learning


Work-like scenarios bring in purpose, autonomy, and context to get you work-ready and experience how it is to work with Agile.


Assess your skills at every stage, identify where you need to improve and transform your theoretical knowledge into actionable skills. 


Advanced insights help you achieve skill-based outcomes from our state-of-the-art immersive learning experience platform.

Globally Recognized Credential

ITIL® V4 Foundation Certification


  • There are no specific prerequisites for this training and the subsequent ITIL®4 Foundation certification exam.

Course Schedules



Empower your IT teams to drive results

Talk to a Learning Advisor to level up your team's ITSM skills.

Learning Objectives 
Learn about ITIL4, its features, principles, and benefits.
  • About ITIL4
  • Components of ITIL4 Framework
  • Benefits of ITIL

Learning Objectives

Explore key concepts of service, management, and value. Learn about stakeholders, products, and service relationships.


  • Service and Service Management
  • Components of Service Value
  • Determine the Value of a Service or Product
  • Stakeholders and Value Creation
  • Products, Services and Service Offering
  • Service Relationship

Learning Objectives 

Learn in detail about the guiding principles of ITIL. 


  • Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate

Learning Objective

An in-depth insight into the various dimensions of service management.


  • Organization and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes
  • External factors: PESTEL

Learning Objective

Learn more about the ITIL service value system, chain, and streams.


  • ITIL Service Value System
  • Service Value Chain
  • Service Value Streams

Learning Objective

Learn more about different types of ITSM.


  • Information Security Management
  • Relationship Management
  • Supplier Management
  • Service Level Management
  • IT Asset Management
  • Service Configuration Management
  • Change Enablement
  • Release Management
  • Deployment Management
  • Monitoring and Event Management
  • Incident Management
  • Problem Management
  • Service Request Management
  • Service Desk
  • Continual Improvement

Frequently Asked Questions

Any registration cancelled within 48 hours of the initial registration will be refunded in FULL (please note that all cancellations will incur a 5% deduction in the refunded amount due to transactional costs applicable while refunding). Refunds will be processed within 30 days of receipt of written request for refund. Kindly go through our Refund Policy for more details:

Please send in an email to, and we will answer any queries you may have! 

What Learners are saying

  • 4/5

Aug, 2020

The Trainer was good and he explained the concepts very well with lot of examples. The training material is good. Looking forward to clear the certification. I'll be reaching out to KnowledgeHut for my next certifications too!

Tony Parekadan

Software Engineer

Verified Learner
  • 4/5

Jun, 2020

The training was great, I believe the practice exams definitely helped me prepare for the main exam. Will look into any new courses with knowledgehut soon!

Billy Hua


Verified Learner
  • 5/5

Oct, 2019

The instructor had immense knowledge and provided relevant examples. The course helped me learn the best practices to implement in my routine work. Thanks, KH!

Ananthalakshmi Mylavarapu

Application Support Manager

Verified Learner
  • 5/5

Dec, 2019

It was a good training. Thank you, KnowledgeHut!

Abhishek Swain

Senior Product Specialist

Verified Learner
  • 5/5

Dec, 2019

It was a good workshop conducted by KnowledgeHut. All the materials and resources were adequate. The support via chat was also very good. Overall, a useful experience.

Pradipto Chakrabarty

Business delivery leader

Verified Learner
  • 5/5

Dec, 2019

Recently, I had completed my ITIL training from KnowledgeHut. It was a very good experience with well-experienced instructors.

Gopala T Rao

Manager IT

Verified Learner
  • 5/5

Oct, 2019

I had attended the 2-day ITIL Foundation training. The trainer was very knowledgeable and gave real examples to explain all the concepts.

Sanchita Biswas

Project Manager

Verified Learner
  • 5/5

Oct, 2019

The training was really good. It was very helpful in understanding the IT organisation process and related problems.

Manoj Lawand

Application Support Analyst

Verified Learner

Salary & Role Based

According to PayScale, the average annual income of an Incident Manager with ITIL certification in Singapore is S$61,674. The salary range per annum for an Incident Manager ranges between S$41,000 to S$124,000.

The average annual salary of a Problem Manager with an ITIL certification in Singapore is S$219,500. The annual salary ranges between S$211,000 to S$228,000.

A Change Manager with ITIL certification in Singapore can earn anything between S$10,000 and S$197,000. The average annual salary of the Change Manager is S$81,812.

An ITIL V3 certification can get a Business Relationship Manager an average salary of about S$58,500. This salary can range between S$56,000 and S$61,000 in Singapore.

The average annual salary of a Project Manager with ITIL V3 certification is S$92,000. The salary can range between S$54,000 to S$242,422.

An ITIL certified Service Delivery Manager in Singapore can earn up to S$91,000. This average annual salary can range between S$46,000 and S$146,000.

The responsibilities and salary structure of the Service Strategy roles for the ITIL V3 certification in Singapore are mentioned below:

SI. No.
ITIL Roles
Salary in Singapore/US (per annum)
1.Business Relationship Manager
A Business Relationship Manager identifies the needs of the customer, and maintains the relationship. The manager also ensures that the customers are offered a catalog of services that deals with all their requirements.
2.Demand Manager
A Demand Manager anticipates, influences, and understands the requests made by the customers and offers the services.

3.Financial Manager
The Finance Manager’s role is to manage the accounts, create a budget and charge according to the requirements of the IT services.
4.IT Steering Group (ISG)
The IT Steering Group is responsible for ensuring that the strategies of IT services and business are aligned. The group consists of senior management from both the sectors.

5.Service Portfolio Manager
A Service Portfolio Manager is responsible for the development of the offerings of the service provider that decide which strategies to deal with customer’s requests.

ITIL V3 certified Service Design Roles in Singapore have the responsibilities and salaries as given below:

Sl No.
Salaries (per annum)
1.Applications Analyst
The responsibility of an application analyst is the management of an application through its lifecycle.
2.Availability Manager
The Availability Manager defines, measures, analyzes, plans, and improves the service aspects of the IT services and ensures their availability.

3.Capacity Manager
A Capacity Manager delivers the services and infrastructure according to the performance targets and sanctioned capacity in a timely and cost-effective manner.

4.Compliance Manager
Compliance Managers are responsible for making sure that the organization adheres to all the standards and guidelines. This ensures the verification of practices like steady accounting.
5.Enterprise Architect
Enterprise Architects are responsible for maintaining the Enterprise Architecture (EA). EA is an important element of business and its interrelations.
6.Information Security Manager
Information Security is responsible for protecting the data, information, assets, and IT services of an organization by keeping them available, integral, and confidential.
7.IT Service Continuity Manager
The IT Service Continuity Manager manages risks that could affect IT services.

8.Risk Manager
The Risk Managers assesses, identifies and controls the risks by analyzing the asset’s value to the business.
9.Service Catalogue Manager
The Service Catalogue Manager maintains the information in the service catalog and ensures that it is accurate and updated.

10.Service Design Manager
Service Design Manager’s role is producing secure, quality, and resilient designs that contribute to the enhanced IT services.
11.Service Level Manager
The Service Level Manager is responsible for handling all the Operational Level Agreements, Underpinning contracts, and Service Management processes. All these contracts and processes must be in accordance with the agreed upon service level targets.

12.Service Owner
Service Owners negotiate the Operational Level Agreements (OLAs).

13.Supplier Manager
The responsibility of the Supplier Manager is to ensure that the supplier’s contract is according to the requirements of the business.
14.Technical Analyst
The Technical Analyst is responsible for providing technical support for the proper management of the IT infrastructure.

In Singapore, the Service Transition roles and boards with ITIL V3 certification is based on the responsibilities and salaries given below:

Sl. No.
Salaries (Per Annum)
1.Application Developer
The Application Manager develops and maintains custom applications. Also, according to the functions necessary for IT services, the products are tailor-made for the software vendors.
2.Change Advisory Boards (CAB)
The Change Advisory Board (CAB) provides advice to the Change Manager regarding prioritizing, assessing, and scheduling of changes.

3.Change Manager
The role of a Change Manager is to ensure minimum disruption of IT services by making beneficial changes to it.
4.Configuration Manager
A Configuration Manager ensures the maintenance of the information regarding the configuration of the items required to deliver IT services.

5.Emergency Change Advisory Board (ECAB)
The Emergency Change Advisory Board (ECAB), a subset of the Change Advisory Board, makes decisions regarding the high impact emergency changes.
6.Knowledge Manager
The Knowledge Manager gathers, analyzes, stores, and share information and knowledge to improve the efficiency of IT services and processes.
7.Project Manager
The Project Manager is responsible for planning and coordinating the resources to ensure that the release is deployed within the given cost, time and it meets the quality estimates.
8.Release Manager
The Release Manager protects the integrity of the live environment. They also ensure the release of the right components.
9.Test Manager
The Test Manager verifies the IT operations and ensures that they can support the new service. Also, the Test Manager makes sure that the deployed releases meet the expectations of the customer.

The responsibilities and salaries of Service Operations roles and boards with ITIL V3 certification in Singapore are as given below:

Sl, No.
Salary (per annum)
1.1st Level Support
The 1st Level Support is responsible for offering solution to all the incidents and also their registration and classification. Quick restoration of a failed IT service is really important and is dealt with by the 1st level support.

2.2nd Level Support
The 2nd Level Support offers solutions to the incidents which could not be resolved by the 1st level support. If the 2nd level support fails to provide a solution, the incident is passed on to the Problem Manager.

3.3rd Level Support
The 3rd level supporters are the third-party suppliers that provide a solution to the incident on the request made by the 2nd level support.

4.Access Manager
The Access Manager restricts unauthorized access to a user and allows access to an authorized user.

5.Facilities Manager
The role of a Facilities Manager is to look after the IT infrastructure that includes the building's access management, environment monitoring, power, and cooling.
6.Incident Manager
An Incident Manager is responsible for the effective implementation of the Incident Management process.
7.IT Operations Manager
IT Operations Manager looks after the day-to-day operational activities. Their job is to ensure the consistent and timely completion of the activities.
8.IT Operator
The responsibility of an IT operator includes the day-to-day operational activities including performing backups, installation of standard equipment in the data center, and completion of scheduled jobs.
9.Major Incident Team
Major Incident Team includes experts from the technical and IT management field. Incident Manager leads the team and responsible for resolving a major incident.

10.Problem Manager
A Problem Manager's job is the investigation of the problems occurring during the life cycle of a process. This helps in the prevention of incidents and also lowering the impact of an incident.
S$211K - S$230K
11.Service Request Fulfillment Group
Service Request Fulfillment Group is responsible for the fulfillment of the service requests for a specific type of services.

Roles with ITIL V3 Continual Service Improvements in Singapore include the following responsibilities and salaries:

Sl. No.
Salary (per annum)
1.CSI Manager
The Continual Service Improvement Manager is responsible for the improvement of the IT services and the management processes associated with it.

2.Process Architect
A Process Architect is responsible for coordinating and maintaining all the changes made to the processes. They also ensure that all the processes collaborate in a seamless manner.

3.Process Owner
A Process Owner designs sponsorship and works on the continuous enhancement of an IT process and its metrics.

ITIL Exam:

If you want to prepare for the ITIL V4 certification exam, we recommend you to follow the Plan-Do-Check-Act method or the PDCA cycle. It includes the following:

Plan – The first step is the development of a study plan that includes the reading of the ITIL lifecycle. You can take full-length practice tests along with the ITIL Foundation exam questions.
Do – The second step is the implementation of the plan into action.
Check – After you have implemented your plan, the next step is to review your score in order to assess the area for improvement.
Act – This step involves revising, testing, reviewing and so on to look for the area of improvement until the target score is achieved.

Prometric is the market-leading, technology-enabled testing and assessment provider that offers test development and delivery. This includes developing and launching global testing programs and also provides data accuracy and results. Prometric has a network of about 10,000 test centers in 160 countries across the globe. This offers test flexibilities.

Every year, the Prometric conducts 10 million tests for about 400 clients across the globe from different fields. These fields include finance, professional, healthcare, academics, government, corporate, academics, and Information Technology. 

First, log into the website Next, follow the given steps to register for the ITIL V4 Foundation exam in Singapore:

Step 1: Find the ‘Schedule My Test’ option on the homepage.

Step 2: Next, you need to select the sponsor for the ITIL V4 Foundation exam. PeopleCert is the ITIL V4 Foundation Exam test sponsor.Step 3: You will find a list of all the exams conducted by PeopleCert.

Step 4: On the next page, select ‘Schedule My Test’ option.

Step 5: Select Singapore from the list of countries and click on ‘Next’.

Step 6: You will be redirected to a page that includes the information regarding the registration and the testing center. Read this carefully and click on ‘Next’.

Step 7: Next, you will find the details on ‘Privacy Policy Review’. Click on ‘Agree’ and then click on ‘Next’.

Step 8: Next, you will be asked if you are pre-approved for the testing accommodation.

Step 9: You will be asked to enter your eligibility ID and your last name’s first four letters.

Step 10: Once the information is verified, you will be asked to select your desired date and time.

Step 11: After the appointment verification process is completed, you will be required to check all the information provided by you and select a test center.

A part of Pearson, Pearson VUE is one of the largest learning organizations in the world. With about 35,000 employees and 450 credential owners, Pearson VUE aims to provide a secure testing environment.

Pearson VUE assists the credential owners to develop, manage, deliver and grow the testing program. A leader in the computer-based testing, Pearson VUE handles the online practice tests with high stakes and proctored exams. They provide a secure and foolproof testing program.

To schedule an appointment for ITIL V4 Foundation exam through Pearson, follow the below-mentioned steps:

Step 1: Log in to the website

Step 2: After login, select ‘For Test Takers’. Choose the option ‘Schedule an exam’.

Step 3: Enter the name of your sponsor for the ITIL Foundation exam i.e., PeopleCert.

Step 4: Next, after clicking on PeopleCert, you would have to either create an account or sign in if you already have one. The account will help you in scheduling, rescheduling or canceling your exam.

Step 5: After signing in, follow the steps to schedule your ITIL Foundation exam through Pearson VUE.

Visit the website and select the ‘For Test Takers’ option. You will be redirected to a page containing the instructions to locate your test center.

Step 1: From the dropdown list, select the option ‘Schedule an exam’.

Step 2: Enter ‘PeopleCert’ as the name of your test sponsor.

Step 3: Next, you will be redirected to the PeopleCert page where you will find the option ‘Find a test center’ on the right-side panel of the page.

Step 4: Use the search bar to identify your location for the test center. Enter Singapore and click on ‘Search’. 

Following are the Pearson VUE test centers in Singapore:

  1. RELC Examinations Bureau
    30 Orange Grove Road
    Level 8
    RELC Building
    Singapore 258352

  2. Ingram Micro Asia Ltd
    205, Kallang Bahru ,
    Singapore 339341

  3. IT Enabler Consultancy Pte Ltd
    35 Selegie Road
    Parklane Shopping Mall
    Singapore 188307

    190 Middle Road
    #20-02/03/04 Fortune Center
    Singapore 188979

  5. Training Partners Pte Ltd
    12 Kallang Avenue
    #04-28/29 Aperia-The Annex
    Singapore 339511
  1. StudyWorks PTE LTD.
    Prometrics Test Center
    26 Boon Lay Way,
    #-1-85 Tradehub 21,

  2. Prometrics Test Center
    Suite 2-1-04, Level 1,
    Kuala Lumpur,

The cost of the ITIL certification includes the cost of the exam fee as well. Depending on the level of the certification, the cost of the exam can vary. Here is a chart that will help you understand the different certification levels and their cost:

Sl No.

ITIL® Exam Cost (V3 & V4)

Price for Singapore


ITIL®V3  Foundation



ITIL® V4 Foundation



ITIL® Intermediate

Service Lifecycle Modules

Service Design


Service Strategy


Service Operation


Service Transition


Continual Service Improvement


Service Capability Modules

Planning, Protection, and Optimization


Operational Support and Analysis


Service Offerings and Agreements


Release, Control, and Validation



ITIL® Practitioner



ITIL® Managing Across the Lifecycle


ITIL Certification cost:

The cost for an ITIL V4 Certification training led by an instructor is about S$799. You will get 90 days of access to the certification training in Singapore.

Along with the ITIL V4 certification, there are some additional cost components including ITIL practice tests and ITIL study guide. You can either buy the paperback edition or go for the soft copy. The soft copy costs less than the paperback edition which is about S$ 61.35.

You can get the full-length practice tests for the ITIL V4 certification exam for free. You can also look around online for practice tests which you can access from some professional ITIL certification exam.

ITIL Training:

While searching for the best ITIL V4 certification training institute in Singapore, here are a few things you must look for:

  1. The training institute must be accredited by Axelos through Peoplecert.
  2. The institute must have a high success rate.
  3. All the trainers and faculty in the institute must have relevant experience and accreditation.
  4. To deal with your specific queries, you must be provided an exclusive pre-courseware.
  5. The training must include role play, live case studies, and consulting exposure.
  6. Last but not the least, the money you are spending on the certification must be worth the quality of the training provided by the institution.

ITIL V4 certification training can be taken by the following professionals:

  • IT Professionals (System, Application, Voice, Network, Technical)
  • IT Planners
  • IT Consultants
  • IT Architects
  • IT Security Managers
  • IT Audit Managers
  • IT & Business Supervisory staff
  • Executives, SMEs, and Managers
  • Service Designers
  • Business Leaders
  • Team Leaders

There are some prerequisites that will help you select the best ITIL V4 certification trainer in Singapore:

  • The trainer must be a senior consultant and ITIL Master Certified.
  • Make sure that the trainer has a sufficient number of years in professional experience in the specific training field.
  • Carry out a background check to make sure the credentials match.
  • The trainer’s fee structure in the ITIL V4 certification program must be checked before selecting the trainer.
  • The techniques and facilities provided by the trainer must be examined beforehand.

For the classroom training for ITIL V4 certification in Singapore, the cost is around S$499.

The ITIL V4 certification training in Singapore will provide you with complete knowledge of the Service Management Process. Quality, Consistency, and Predictability are the key features on which the ITIL framework is built upon. Here are some of the benefits of the ITIL V4 certification:

Relevant Knowledge: With complete knowledge of the ITIL framework and the services and processes involved in it, the ITIL V4 certification will provide you with the skills and expertise to manage your work efficiently. Not only will the quality of your work improve, but productivity will also increase.

Earn More: New opportunities will come across your way after you obtain ITIL V4 certification. In the domain of ITSM, a candidate with an ITIL V4 certification has a better chance of getting a high paying job than one without the certification. In Singapore, an ITIL certified professional can earn a hike of up to 15%.

Skills and Expertise: With the help of an ITIL certification, you will be able to gain the knowledge and skills required to ensure the proper management of your organization. Not only will you be recognized and appreciated by your colleagues and senior management but you will also prove to be effective in carrying out all the processes and services in a smooth manner.

Knowledge of common terminology: An ITIL certification will give you knowledge about all the common IT terminologies used in various businesses across the globe. You will also gain a detailed insight on the ITIL framework.

A complete understanding: Once you have completed the ITIL V4 certification training, you will have a thorough knowledge of all the infrastructure and IT services involved in various industries across the globe. You will be able to make informed decisions and your valuable contributions will help you become an integral part of the organization.

ITIL® V4 Foundation Certification Course in Singapore

ITIL training in Singapore Get the ITIL training in Singapore from KnowledgeHut, an ATO of APMG and PEOPLECERT, and take advantage of its immersive classroom and online training sessions. Having trained and helped thousands of professionals land the job of their dreams, KnowledgeHut?s ITIL foundation training in Singapore is aimed at helping you pass the ITIL exam at the first attempt and gain the ITIL certification in Singapore. This much coveted and recognized ITIL certification in Singapore will help you enhance the quality of IT service management in your organization. Get maximum benefits from the course including comprehensive downloadable courseware, mock exam for thorough exam practice and training from ITIL experts. ITIL foundation certification in Singapore?Help bring positive transformations The Information Technology Infrastructure Library (ITIL?) is a set of best practices for IT service management which serve to align IT services with business needs. With IT increasingly being used to drive all forms of business there has to be a benchmark that delivers value and quality. The ITIL framework offers that benchmark. Most organisations have already, or are in the process of, implementing ITIL and reap the benefits of systematic IT management services such as improved resource utilization, reduction in cost and re-work, improved availability of mission critical IT services, better customer relations and loyalty and higher profits.So professionals who have the ITIL credential and are trained in implementing this framework are in high demand. The ITIL Foundation is the first credential in this series, followed by the Intermediate Level, ITIL Managing Across the Lifecycle, ITIL Expert Level and ITIL Master Qualification. Our ITIL course in Singapore will help you gain the Foundation level Information Technology Infrastructure Library certification in Singapore. With in-depth coaching and course agenda split into easily understandable modules, this is a perfect course for professionals who have a keen interest in IT Services Management. You will also receive several other benefits such as 16 PDUs (or 25 PDUs on completion of classroom training + 9 hours of ITIL? e-learning), downloadable e-book, 180 days free e-learning on ITIL Foundation, 4 Mock exams to practice for the certification exam and courseware approved by APMG and PEOPLECERT. Also remember that the ITIL certification cost in Singapore is covered in your course fee. Working in Singapore Singapore houses some of the world's most renowned companies including CISCO, OCBC, GE, Dell, Microsoft and top companies in the shipping, finance, oil-refining, and engineering sectors. Professionals who wish to thrive in their career would find that they can do well here, with certifications such as ITIL Foundation.

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