Course Highlights

Personalized guidance by experienced certified ITSM experts. 

Learn at your own pace with over 53 on-demand videos, 6 sets of flashcards and 6 interactive eBooks.

Test your subject matter comprehension with assessments and reinforce your learning with recall quizzes.

Earn 16 Professional Development Units on course completion, that can be used for recertification from PMI® Inc.

Exam prep support with 3 full-length mock exams featuring 120 practice questions, discussion forums, exam simulation and more.

Benefit from the limitless educational possibility that comes with lifetime access. The entire courseware and all the features of our immersive learning experience platform will remain at your fingertips for whenever you wish to refresh concepts and clear doubt.

Immersive Learning


Work-like scenarios bring in purpose, autonomy, and context to get you work-ready and experience how it is to work with Agile.


Assess your skills at every stage, identify where you need to improve and transform your theoretical knowledge into actionable skills. 


Advanced insights help you achieve skill-based outcomes from our state-of-the-art immersive learning experience platform.

Globally Recognized Credential

ITIL® 4 Foundation Certification


  • There are no specific prerequisites for this training and the subsequent ITIL®4 Foundation certification exam.

Course Schedules



Empower your IT teams to drive results

Talk to a Learning Advisor to level up your team's ITSM skills.

Learning Objectives 
Learn about ITIL4, its features, principles, and benefits.
  • About ITIL4
  • Components of ITIL4 Framework
  • Benefits of ITIL

Learning Objectives

Explore key concepts of service, management, and value. Learn about stakeholders, products, and service relationships.


  • Service and Service Management
  • Components of Service Value
  • Determine the Value of a Service or Product
  • Stakeholders and Value Creation
  • Products, Services and Service Offering
  • Service Relationship

Learning Objectives 

Learn in detail about the guiding principles of ITIL. 


  • Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate

Learning Objective

An in-depth insight into the various dimensions of service management.


  • Organization and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes
  • External factors: PESTEL

Learning Objective

Learn more about the ITIL service value system, chain, and streams.


  • ITIL Service Value System
  • Service Value Chain
  • Service Value Streams

Learning Objective

Learn more about different types of ITSM.


  • Information Security Management
  • Relationship Management
  • Supplier Management
  • Service Level Management
  • IT Asset Management
  • Service Configuration Management
  • Change Enablement
  • Release Management
  • Deployment Management
  • Monitoring and Event Management
  • Incident Management
  • Problem Management
  • Service Request Management
  • Service Desk
  • Continual Improvement

Frequently Asked Questions

Any registration cancelled within 48 hours of the initial registration will be refunded in FULL (please note that all cancellations will incur a 5% deduction in the refunded amount due to transactional costs applicable while refunding). Refunds will be processed within 30 days of receipt of written request for refund. Kindly go through our Refund Policy for more details:

Please send in an email to, and we will answer any queries you may have! 

What Learners are saying

  • 4/5

Aug, 2020

The Trainer was good and he explained the concepts very well with lot of examples. The training material is good. Looking forward to clear the certification. I'll be reaching out to KnowledgeHut for my next certifications too!

Tony Parekadan

Software Engineer

Verified Learner
  • 4/5

Jun, 2020

The training was great, I believe the practice exams definitely helped me prepare for the main exam. Will look into any new courses with knowledgehut soon!

Billy Hua


Verified Learner
  • 5/5

Oct, 2019

The instructor had immense knowledge and provided relevant examples. The course helped me learn the best practices to implement in my routine work. Thanks, KH!

Ananthalakshmi Mylavarapu

Application Support Manager

Verified Learner
  • 5/5

Dec, 2019

It was a good training. Thank you, KnowledgeHut!

Abhishek Swain

Senior Product Specialist

Verified Learner
  • 5/5

Dec, 2019

It was a good workshop conducted by KnowledgeHut. All the materials and resources were adequate. The support via chat was also very good. Overall, a useful experience.

Pradipto Chakrabarty

Business delivery leader

Verified Learner
  • 5/5

Dec, 2019

Recently, I had completed my ITIL training from KnowledgeHut. It was a very good experience with well-experienced instructors.

Gopala T Rao

Manager IT

Verified Learner
  • 5/5

Oct, 2019

I had attended the 2-day ITIL Foundation training. The trainer was very knowledgeable and gave real examples to explain all the concepts.

Sanchita Biswas

Project Manager

Verified Learner
  • 5/5

Oct, 2019

The training was really good. It was very helpful in understanding the IT organisation process and related problems.

Manoj Lawand

Application Support Analyst

Verified Learner

ITIL® Salary & Role :

The annual salary paid by companies to an ITIL® V3 certified Incident Manager in Washington DC is $92,800. This salary can range between $62,500 - $1,38,000.

The average annual salary of an ITIL® V3 certified Problem Manager in Washington DC is $1,01,000. Depending on the company and experience, this salary can vary from $37,400 - $1,33,000.

With an ITIL® V3 certification, a Change Manager can earn up to $94,700 in Washington DC. The annual pay for the Change Manager will vary from $57,800 - $1,55,000

A Business Relationship Manager with an ITIL® V3 certification can earn an annual salary of $66,000 in Washington DC. The annual pay can vary from a minimum of $45,100 to a maximum of $1,20,000.

A Project Manager with an ITIL® V3 certification in Washington DC can earn a yearly compensation of about $89,000. This compensation ranges between $52,000 - $1,32,000.

The average annual salary of a  Service Delivery Manager with an ITIL® V3 certification based in Washington DC is about $1,05,000. This salary ranges between $72,000 - $1,50,000 in Washington DC

The responsibilities and salaries of the ITIL® V3 Service Strategy roles in Washington DC are as follows:

Sl No.
ITIL Roles
Salary in Washington DC (per annum)
1.Business Relationship Manager
A Business Relationship Manager identifies the needs of the customer and works on maintaining a positive relationship with them. They also ensure that the service provider offers the customer an appropriate catalogue of services.
2.Demand Manager
A Demand Manager anticipates, influences, and understands the demands of the customer.
3.Financial Manager
A Financial Manager manages the account, budget, and charging requirements of the IT service provider.
4.IT Steering Group (ISG)
Consists of the senior management from business and IT, the group is responsible for making sure that the strategies of its businesses are aligned with each other.

5.Service Portfolio Manager
Service Portfolio Manager is responsible for the development and offerings of the service provider. In cooperation with the IT Steering group, they decide which strategies will be offered to the customers.

The responsibilities and salaries of the ITIL® V3 Service Design Roles in Washington DC are as follows:

Sl No.
Salaries (per annum)
1.Applications Analyst
An Applications Analyst is responsible for the management of applications throughout their lifecycle.
2.Availability Manager
Availability Managers analyze, define, measure, plan and improve the IT services’ availability.

3.Capacity Manager
Capacity Managers are responsible for the delivery of the services and infrastructure in a timely manner. They should also meet performance targets.
4.Compliance Manager
Compliance Managers makes sure that all the standards and guidelines are followed.
5.Enterprise Architect
The responsibility of Enterprise Architects is the maintenance of the Enterprise Architecture (EA) and their interrelations.
6.Information Security Manager
The Information Security Manager ensure that confidentiality, integrity, and availability of an organisation’s information, assets, IT services, and data is maintained.
7.IT Service Continuity Manager
The IT Service Continuity Manager is responsible for the management of the risks that could seriously impact IT services.
8.Risk Manager
A Risk Manager is responsible for the analysis of the asset’s worth to the business. This helps in the identification, assessment, and control of risks.
9.Service Catalogue Manager
A Service Catalogue Manager is responsible for ensuring that all the Service Catalogue’s information is accurate and updated.
10.Service Design Manager
The role of the Service Design Manager is to come up with new services and produce quality, secure, and resilient designs.
11.Service Level Manager
The Service Level Manager is responsible for ensuring that all the Operational Level Agreements, Service Management processes, and Underpinning Contracts meet the service level targets.
12.Service Owner
A Service Owner is the counterpart of the Service Level Manager when it comes to the negotiation of the Operational Level Agreements (OLAs)
13.Supplier Manager
A Supplier Manager ensures that the supplier’s contract meets the business’ needs. The contractual commitments must be made.
14.Technical Analyst
Technical Analysts provides technical support for managing the IT infrastructure.

The responsibilities and salaries of the ITIL® V3 Service Transition Roles and Boards in Washington DC are as follows:

Sl No.
Salaries (per annum)
1.Application Developer
The Application Developer is responsible for the development and maintenance of the custom applications. This also includes the customization of the products according to the required functionality of the IT services.
2.Change Advisory Boards (CAB)
Change Advisory Board (CAB) are a group of people who advise the Change Manager on the issue regarding the prioritization, assessment, and scheduling of Changes.

3.Change Manager
The main job of a Change Manager is to make beneficial Changes without causing any major disruption to the IT services.
4.Configuration Manager
A Configuration Manager maintains the information regarding the Configuration Items. This information is required for the delivery of IT services.
5.Emergency Change Advisory Board (ECAB)
Emergency Change Advisory Board (ECAB) is a subset of the Change Advisory board. They make decisions regarding the high impact of Emergency Change.

6.Knowledge Manager
The primary goal of a Project Manager is the improvement of efficiency. This is achieved by gathering, storing, analyzing, and sharing information and knowledge.
7.Project Manager
A Project Manager makes sure that the deployment of a major release is done within the predicted time and cost. He also coordinates all the resources.
8.Release Manager
The Release Manager protects the environment of the software build and makes sure that the components released are correct.
9.Test Manager
The Test Manager makes sure that the deployed releases and services meet the expectations of the customer. They are also responsible for the verification of IT operations and determining if they can support the new service or not.

The responsibilities and salaries of the ITIL® V3 Service Operation Roles and Boards in Washington DC are as follows:

Sl No.
Salaries (per annum)
1.1st Level Support
The 1st Level Support is responsible for the registration and classification of all the incidents. They have to promptly restore a failed IT service.

2.2nd Level Support
The 2nd Level Support takes over incidents that the 1st level support can't handle. The failure of the 2nd level support passes the incident to Problem Management.

3.3rd Level Support
The 3rd Level Support is the third-party suppliers that are hired to provide the solution to an incident after the 2nd level support fails to provide one.

4.Access Manager
The Access Manager's job is to prevent unauthorised access and provide access to authorized users.
5.Facilities Manager
A Facilities Manager is responsible for the management of the IT infrastructure and the physical environment. This includes the building's access management, environmental monitoring, cooling, and power.
6.Incident Manager
The Incident Manager is responsible for communicating the reports of the Incident Management process' effective implementation.
7.IT Operations Manager
An IT Operations Manager ensures that all day-to-day operational activities are carried out in a reliable and timely way.
8.IT Operator
An IT Operator is responsible for the performance of the day-to-day operational activities which includes installing standard equipment in the data centre, performing backups, and ensuring that scheduled jobs are performed.
9.Major Incident Team
Major Incident Team, comprised of the IT managers and technical experts, concentrates on resolution of the Major Incident. This team is lead by the Incident Manager.

10.Problem Manager
A Problem Manager manages the lifecycle of all problems so that such incidents can be prevented from happening. This also ensures that the impact of the incident is minimized.
11.Service Request Fulfilment Group
A Service Request Fulfilment Group is responsible for the fulfillment of Service Requests.

The responsibilities and salaries of the ITIL® V3  Continual Service Improvement Roles in Washington DC are as follows:

Sl No.
Salaries (per annum)
1.CSI Manager
The Continual Service Improvement (CSI) Manager manages the improvements made to the IT Service Management processes and IT services.

2.Process Architect
A Process Architect's job is to make sure that all the changes made to the processes are well coordinated. They are responsible for the maintenance of the Process Architecture.
3.Process Owner
All the work related to the designing, sponsoring, and improvement of the processes falls under the Process Owner.

ITIL® Exam:

The PDCA Cycle or Plan-Do-Check-Act method will help you better prepare for the ITIL® V4 Certification exam. It consists of:
The first step is planning. Read the ITIL lifecycle and create a study plan accordingly. Take full-length practice tests and make sure that you answer all the ITIL foundation exam questions.

Do: After planning comes implementation. Convert your plans into action.

Check: After implementation comes the reviewing. You need to assess the areas for improvement.

Act: Once you know what areas to work on, revise, take the test and improve yourself till you achieve your target score.

A trusted provider of technology-enabled testing and assessment, Prometric is leading the field of test development and delivery solutions. They have helped clients in the development and launching of several global testing programs. Apart from this, they also offer to measure the results and data accurately.  With a robust network of about 10,000 test centres in 160 countries, Prometric clients are able to offer test flexibility to the candidates.
A wholly-owned subsidiary of ETS, Prometric's responsibility includes the development, delivery, and administration of about 10 million tests conducted for about 400 clients every year. These clients all hail from different fields like Information Technology, Healthcare, Professional, Corporate, Academic, Government, and Financial.

To register for your ITIL® V4  Foundation exam session on Prometric, log in to and then follow the given steps:
Step 1:
Click on the ‘SCHEDULE MY TEST’ option present on the slider of the home page.

Step 2: Next, you will be asked to choose the test sponsor for your ITIL® V4 Foundation exam. PeopleCert is the test sponsor for ITIL® V4 Foundation exam.

Step 3: You will be redirected to the product page of PeopleCert where you will see details on all the exams conducted by PeopleCert.

Step 4: Click on the ‘SCHEDULE MY TEST’ option available on the page.

Step 5: Next, you will be asked to select your country. You need to select ‘INDIA’ to schedule your appointment for ITIL® V4 Foundation exam in Washington DC. After selecting the country, hit ‘Next’.

Step 6: Next, you will be redirected to the page consisting of information on registration requirements and list of things you need to bring to the testing centre. Read and then hit ‘Next'.

Step 7: This will lead to another information page consisting of the Privacy Policy Review. Agree to the conditions and click on ‘Next' to proceed.

Step 8: In the next page, you will be asked to confirm if you are pre-approved for testing accommodation during the exam.

Step 9: Next, you will be asked to provide your Eligibility ID and Last Name’s first four characters.

Step 10: After your information has matched, you will be asked to select the date and time of your exam.

Step 11: Next, there will be an appointment verification. Once it is done, you will be asked to provide additional information and select a test centre.

Pearson VUE is a part of the Pearson. It is the largest learning company in the world. Its 35,000 employees across the globe work hard to satisfy the needs of the company’s 450 credential clients across the globe.
Pearson VUE is responsible for the development, management, delivery, and growth of the testing programs of the credential owners. The company is leading in the field of computer-based testing. It deals with exams that have high stakes and provides the most secured testing environment. They also handle online practice tests.

For scheduling an appointment for the ITIL® V4 Foundation exam through  Pearson VUE, follow the given steps:
Step 1:
Log in to the website:

Step 2: Select ‘For test takers’ options and then click on ‘Schedule an exam’.

Step 3: Next, you will be asked to enter the name of your test sponsor. Type ‘PeopleCert’ and hit enter.

Step 4: Next, you will be asked to either ‘Create an account’ or ‘Sign in’. This account will help you in scheduling, rescheduling or cancelling your ITIL® Foundation exam.

Step 5: Once you sign in successfully, you can easily schedule your ITIL® Foundation exam through Pearson VUE.

First, you need to visit the website Next, click on ‘For test takers'. After that, follow the below mentioned steps:
Step 1:
As you hit the ‘For test takers' button, a drop-down list will appear. Select ‘Schedule an exam' from it.

Step 2: You will be redirected to a page where you would have to enter your test sponsor’s name i.e., PeopleCert for the ITIL® exam.

Step 3: On the next page, you will be able to see ‘Find a test centre' option on the right side of the page.

Step 4: Once you hit the ‘Find a test centre' option, you will be asked for the location that you are searching for. Enter ‘Washington DC' and hit ‘Search'.

Step 5:  As you hit the ‘Search' button, you will get a list of all the available test centres in Washington DC.

Below are the Pearson VUE test centres in Washington DC:

  1. Academy of Hope Adult Public Charter School
    2315 18th Place NE
    Washington, District Of Columbia 20018
    United States

  2. Urban Ed, Inc.

    2041 MLK Jr. Avenue SE
    Suite M-2
    Washington, District Of Columbia 20020
    United States

  3. Prince George's Community College - Hyattsville

    6505 Belcrest Road
    Room 136
    Hyattsville, Maryland 20782
    United States

  4. AmericaTech, Inc.

    8401 Colesville Road
    Silver Spring Metro Plaza, Unit 503
    Silver Spring, Maryland 20910
    United States

  5. Insyte

    901 North Pitt Street
    Suite 105
    Alexandria, Virginia 22314
    United States 

The Prometric Centre in Washington DC is located at:
Huntington Learning Centre

12379 Dillingham Square
Lake Ridge, VA 22192

One of the key components of the ITIL certification cost is the exam fee. It varies according to the level of the ITIL® Certification exam you are taking.

Sl No.

ITIL® Exam Cost (V3 & V4)

Price for India


ITIL®V3  Foundation



ITIL® V4 Foundation



ITIL® Intermediate

Service Lifecycle Modules

Service Strategy


Service Design


Service Transition


Service Operation


Continual Service Improvement


Service Capability Modules

Operational Support and Analysis


Planning, Protection, and Optimization


Release, Control, and Validation


Service Offerings and Agreements



ITIL® Practitioner



ITIL® Managing Across the Lifecycle


ITIL® Certification cost:

The Instructor-Led training for your  ITIL® V4 Certification in Washington DC has a price of about $ 1,299. This will give you access to the ITIL® V4 Certification training in Washington DC for 90 days.

The  ITIL® V4 Certification cost includes some additional components other than the certification cost. These are for the ITIL® Practice Tests and ITIL® Study Guide. The study guide is available in two options. You can either get the paperback edition or get a soft copy. The ITIL® study guide's paperback edition will cost you about $30, while the soft copy is a lot cheaper than that.
Also, for the preparation of your ITIL® V4 Certification exam, you will have access to full-length free practice tests. If you want to have more practice, you can always buy the practice tests offered by the other ITIL certification exam websites. Usually, they cost anything between $25 to $50.

ITIL® Training:

Here are a few prerequisites that you should consider while selecting an ITIL® V4 Certification Training Institutes in Washington DC:

  • The training institute must be accredited by Axelos through Peoplecert.
  • A high passing rate.
  • Accredited and experienced trainers and consultants.
  • An exclusive Pre-Courseware to deal with more specific queries.
  • If the training is based on live case studies, role plays and consulting exposure or just slides.
  • Feeling assured that the ITIL® V4 Certification is worth all the money spent on. 

The following professionals can take up the ITIL® V4 Certification Training:

  • IT Professionals (System, Application, Voice, Network, Technical)
  • IT Architects
  • IT Planners
  • IT Consultants
  • IT Security Managers
  • IT audit managers
  • IT & Business Supervisory staff
  • Executives, SMEs, and Managers
  • Service Designers
  • Business Leaders
  • Team leaders

Searching for the best  ITIL® V4 Certification Trainer in Washington DC can be difficult.  Here, we have mentioned a few prerequisites that you should check before selecting your certification  trainer:

  • Make sure that your trainer is ‘ITIL Master Certified’ and is a Senior Consultant.
  • Your trainer must have a sufficient number of experience in the field. 
  • Make sure that the trainer has the right attitude and skill set .
  • Find out about the other learning facilities offered by the trainer.
  • Make yourself familiar with your trainer’s Certification Exam Preparation techniques.
  • Get complete information about the fee structure of the Certification training. 

The price of the classroom training for ITIL® V4 Certification in Washington DC is about $795. It will take about 2 to 3 days to complete the classroom training program.

An ITIL® V4 Certification training in Washington DC  will help you completely understand the Service Management process and improve your skills in this area. There is predictability and consistency in Service Delivery across various processes, units and organisations. The ITIL Framework ensures that this is maintained. Here are some of the benefits of an ITIL® V4 Certification training.
Better equipped:
ITIL® V4 training will give you a detailed understanding of the ITIL framework.  During the training, you will learn how to manage your work better. Moreover, understanding the activities and processes that are involved in the ITIL framework  will help you better appreciate its need and application.  You will be able to get the work done efficiently and your productivity will improve.

Better pay: Needless to say,  with an ITIL® V4 certification,  you will have better job prospects. When it comes to other non-certified candidates you will always have an upper hand in the ITSM sphere. For an ITIL® certified professional, 15% hike in their average annual salary can be expected. Although,  the salary figure will also depend on the total work experience that you have. But rest assured, after the completion of the ITIL® V4 certification, you will definitely get an increment in your salary.

Recognition of expertise: An ITIL® V4 certification will put you on the map in your organisation. Your expertise and skills will be far beyond your colleagues who don't have the certification. You will always have an upper hand when it will come to the management of the services in your organisation. Your senior management and colleagues will definitely appreciate your efforts in the effective management of the processes and services.

Common terminology: ITIL® V4 certification gives you a detailed understanding of the ITIL framework that includes  the common terminologies that are used in industries across the globe.

Holistic view: The ITIL® V4 Certification training will provide you with a thorough knowledge of everything that you need to know about the infrastructure and IT services of various businesses. Getting this certification will help you make a significant contribution to the organisation by understanding the ITIL framework.

ITIL® 4 Foundation Certification Course in Washington, DC

ITIL in Washington Washington Being the capital of the United States, Washington is one of the most important economic and financial hubs of the country. There are plenty of businesses that operate in the city and the scope for technology is massive. The Course IT is one of the most popular occupations for those who live in the United States. The ITIL Certification in Washington is a great opportunity for anyone in the city to learn how to run an IT business. The ITIL foundation training in Washington is an online course through which one will be able to start and manage their own business or improve the ones that they are already working in. The course contains all the particulars and modules that are related to IT services. Some of the best tutors in the industry are at your service to make sure that you get all of your doubts cleared. The certification is important in the modern business scenario as the methods have been proven to be extremely successful. The ITIL foundation online training in Washington module covers pretty much the entire syllabi of IT development and infrastructure. They are designed with a holistic approach, making it a brilliant option for those looking to make it big in this sector. The online classes too are very convenient, allowing one to take their time and manage their classes better. The ITIL certification online training in Washington from KnowledgeHut focuses on all of the main parameters that are present in the IT sector allowing one to gain an additional boost in getting to understand organizational techniques and business behaviours better. The KnowledgeHut Advantage: KnowledgeHut is a great place to avail your ITIL foundation certification training in Washington. The online training option because of its convenience, is preferred by a lot of students today. You can plan your course according to your availability and it does not get better than that. The ITIL foundation certification online in Washington covers all of the basics of IT servicing and allows you to implement them in real-time business applications. The Information technology infrastructure library ITIL certification in Washington has online courses that cover the main sectors of IT such as Strategy, Design, Transition, Operation and Service Improvement. The ITIL foundation classroom training does have a lot of flexibility and you can choose the certification level based on your level of expertise. With the e-learning option, you can choose your own expertise with the ITIL certification in Washington. Depending on which service it is that you choose, the ITIL foundation training in Washington will allow you to get the right material with which you can successfully implement the various methods required.

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