The ITIL® 4 Foundation Certificate is an introduction to ITIL® 4 framework. It allows the candidates to understand the IT Service Management by using the end-to-end operating model. It deals with the creation, delivery, and continual improvement of IT services and products. Professionals who are ITIL® 4 certified know who ITIL® can be used to enhance the IT Service Management.
ITIL® 4 is the next evolution of the ITIL® framework. It consists of a stream of four modules named ITIL® Managing Professional (ITIL® MP). These four modules are:
ITIL® Managing Professional (MP) is designed for apprentices who engage with technology and digital teams throughout the organization.
They are not just confined to the IT departments. This course attempts to give experience and expertise to run successful teams, IT projects, and workflows.
Modules cover ‘ITIL® Specialists’ in -
ITIL® Managing Professional
ITIL® Strategic Leader
Digital & IT
ITIL® V4 Foundation
The objective of this course is to develop the apprentice on how to utilize technology to address and deliver business procedure. It also emphasizes the role of IT in this process.
ITIL V4 Syllabus includes -
ITIL® Certification Level
ITIL® V3/V4 Foundation Certification
ITIL® Intermediate Service Lifecycle stream:
Service Strategy (SS)
Service Design (SD)
Service Transition (ST)
Service Operation (SO)
Continual Service Improvement (CSI)
3 credits each
ITIL® Intermediate Service Capability stream
· Planning, Protection, and Optimization (PPO)
· Service Offerings and Agreements (SOA)
· Release, Control, and Validation (RCV)
· Operational Support and Analysis (OSA)
4 credits each
ITIL® Managing Across the Lifecycle (MALC)
ITIL® Certification Level
Number of Credits Required
Composition of Credits
2 credits from ITIL® Foundation
ITIL® Managing Across the Lifecycle (MALC)
2 credits from ITIL® Foundation and a minimum of 15 credits from ITIL® Intermediate or complementary qualifications
2 credits from ITIL® Foundation, minimum of 15 credits from either ITIL® Intermediate or complementary qualifications, and 5 credits from ITIL® MALC
ITIL® v3 Foundation certified
Once you have obtained the ITIL® v3 Foundation certification, you can straight away take the ITIL® 4 Foundation to transition into the new scheme. A new single exam will be required to cover the new material in the ITIL® 4 Foundation.
ITIL® Intermediate/Practitioner level
If you have started collecting credits from Intermediate or Practitioner levels, it is better to continue with the v3. This will help you prepare for the east transition while gaining the designation of the ITIL® Managing Professional.
ITIL® v3 expert
If you are on this level, get the ITIL® Managing Professional designation by taking the ITIL® Managing Professional Transition module as soon as it is released.
After achieving the destination, you will only need to pursue the ITIL® Leader Digital and Strategy module instead of completing the ITIL® Strategic Leader stream. Completing both the streams will make you eligible to move towards the ITIL® Master.
ITIL® Service Capability modules:
The most significant purpose for developing an advanced version of the ITIL® V3 was because of its specific shortcomings. These are -
1. An unsatisfactory involvement with the ITSM Community
2. Incompetent to perceive the current trends in software developments and IT services.
The latest version addressed the bad relationship issues by giving them heads-up as it will publish the updates in the community, thus avoiding any hindrance in the free flow of data. Moreover, to give the students a complete overview from the beginning, the whole foundation course under the ITIL® V4 has been revised. It is updated based on the requirements of modern business. What makes these revisions so accurate is the fact that they are based on the feedback of millions of ITIL® practitioners and are completely practical.
Evolution of ITIL® V4 -
ITIL® 4 best practices and how to implement them to streamline processes for continuous improvement
Fundamentals of Service Management, Service Lifecycle and other IT-enabled services.
Applying practices learnt to improve business decisions and optimize customer expectations
An in-depth preparation for ITIL® 4 Foundation certification
There are no specific prerequisites for this course, and Axelos has not defined any specific eligibility criteria for the ITIL® 4 Foundation exam. However, the ITIL® 4 Foundation certification is in itself a prerequisite for the higher levels of ITIL® qualifications.
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Apply ITIL skills to enhance the profit margins, productivity, efficiency, agility and customer satisfaction of the industry you work in.
1.1 Recall the definition of:
1.2 Describe the key concepts of creating value with services (2.1,2.1.1, 2.2 and all subsections of 2.5):
1.3 Describe the key concepts of service relationships: (2.3.2, 2.4, 2.4.1 ):
2.1 Describe the nature, use and interaction of the guiding principles (4.3, 4.3.8)2.2 Explain the use of the guiding principles (4.3):
3.1 Describe the four dimensions of service management (3):
4.1 Describe the ITIL service value system (4.1)
5.1 Describe the interconnected nature of the service value chain and how this supports value streams (4.5)5.2 Describe the purpose of each value chain activity:
6.1 Recall the purpose of the following ITIL practices:
6.2 Recall definitions of the following ITIL terms:
7.1 Explain the following ITIL practices in detail, excluding how they fit within the service value chain:
The average annual salary of an ITIL® V3 certified Problem Manager in Washington DC is $1,01,000. Depending on the company and experience, this salary can vary from $37,400 - $1,33,000.
With an ITIL® V3 certification, a Change Manager can earn up to $94,700 in Washington DC. The annual pay for the Change Manager will vary from $57,800 - $1,55,000
A Business Relationship Manager with an ITIL® V3 certification can earn an annual salary of $66,000 in Washington DC. The annual pay can vary from a minimum of $45,100 to a maximum of $1,20,000.
A Project Manager with an ITIL® V3 certification in Washington DC can earn a yearly compensation of about $89,000. This compensation ranges between $52,000 - $1,32,000.
The average annual salary of a Service Delivery Manager with an ITIL® V3 certification based in Washington DC is about $1,05,000. This salary ranges between $72,000 - $1,50,000 in Washington DC
The responsibilities and salaries of the ITIL® V3 Service Strategy roles in Washington DC are as follows:
|Sl No.||ITIL Roles||Responsibilities||Salary in Washington DC (per annum)|
|1.||Business Relationship Manager||A Business Relationship Manager identifies the needs of the customer and works on maintaining a positive relationship with them. They also ensure that the service provider offers the customer an appropriate catalogue of services.||$89,976|
|2.||Demand Manager||A Demand Manager anticipates, influences, and understands the demands of the customer.||$104,400|
|3.||Financial Manager||A Financial Manager manages the account, budget, and charging requirements of the IT service provider.||$133,949|
|4.||IT Steering Group (ISG)||Consists of the senior management from business and IT, the group is responsible for making sure that the strategies of its businesses are aligned with each other.|
|5.||Service Portfolio Manager||Service Portfolio Manager is responsible for the development and offerings of the service provider. In cooperation with the IT Steering group, they decide which strategies will be offered to the customers.||$116,825|
The responsibilities and salaries of the ITIL® V3 Service Design Roles in Washington DC are as follows:
|Sl No.||Roles||Responsibilities||Salaries (per annum)|
|1.||Applications Analyst||An Applications Analyst is responsible for the management of applications throughout their lifecycle.||$79,543|
|2.||Availability Manager||Availability Managers analyze, define, measure, plan and improve the IT services’ availability.|
|3.||Capacity Manager||Capacity Managers are responsible for the delivery of the services and infrastructure in a timely manner. They should also meet performance targets.||$98,603|
|4.||Compliance Manager||Compliance Managers makes sure that all the standards and guidelines are followed.||$116,374|
|5.||Enterprise Architect||The responsibility of Enterprise Architects is the maintenance of the Enterprise Architecture (EA) and their interrelations.||$162,297|
|6.||Information Security Manager||The Information Security Manager ensure that confidentiality, integrity, and availability of an organisation’s information, assets, IT services, and data is maintained.||$113,487|
|7.||IT Service Continuity Manager||The IT Service Continuity Manager is responsible for the management of the risks that could seriously impact IT services.||$1,15,000|
|8.||Risk Manager||A Risk Manager is responsible for the analysis of the asset’s worth to the business. This helps in the identification, assessment, and control of risks.||$124,308|
|9.||Service Catalogue Manager||A Service Catalogue Manager is responsible for ensuring that all the Service Catalogue’s information is accurate and updated.||$64,605|
|10.||Service Design Manager||The role of the Service Design Manager is to come up with new services and produce quality, secure, and resilient designs.||$96,200|
|11.||Service Level Manager||The Service Level Manager is responsible for ensuring that all the Operational Level Agreements, Service Management processes, and Underpinning Contracts meet the service level targets.||$72,400|
|12.||Service Owner||A Service Owner is the counterpart of the Service Level Manager when it comes to the negotiation of the Operational Level Agreements (OLAs)||$70,000|
|13.||Supplier Manager||A Supplier Manager ensures that the supplier’s contract meets the business’ needs. The contractual commitments must be made.||$99,091|
|14.||Technical Analyst||Technical Analysts provides technical support for managing the IT infrastructure.||$68,758|
The responsibilities and salaries of the ITIL® V3 Service Transition Roles and Boards in Washington DC are as follows:
|Sl No.||Roles||Responsibilities||Salaries (per annum)|
|1.||Application Developer||The Application Developer is responsible for the development and maintenance of the custom applications. This also includes the customization of the products according to the required functionality of the IT services.||$82,044|
|2.||Change Advisory Boards (CAB)||Change Advisory Board (CAB) are a group of people who advise the Change Manager on the issue regarding the prioritization, assessment, and scheduling of Changes.|
|3.||Change Manager||The main job of a Change Manager is to make beneficial Changes without causing any major disruption to the IT services.||$118,102|
|4.||Configuration Manager||A Configuration Manager maintains the information regarding the Configuration Items. This information is required for the delivery of IT services.||$104,964|
|5.||Emergency Change Advisory Board (ECAB)||Emergency Change Advisory Board (ECAB) is a subset of the Change Advisory board. They make decisions regarding the high impact of Emergency Change.|
|6.||Knowledge Manager||The primary goal of a Project Manager is the improvement of efficiency. This is achieved by gathering, storing, analyzing, and sharing information and knowledge.||$71,905|
|7.||Project Manager||A Project Manager makes sure that the deployment of a major release is done within the predicted time and cost. He also coordinates all the resources.||$82,047|
|8.||Release Manager||The Release Manager protects the environment of the software build and makes sure that the components released are correct.||$104,964|
|9.||Test Manager||The Test Manager makes sure that the deployed releases and services meet the expectations of the customer. They are also responsible for the verification of IT operations and determining if they can support the new service or not.||$100,193|
The responsibilities and salaries of the ITIL® V3 Service Operation Roles and Boards in Washington DC are as follows:
|Sl No.||Roles||Responsibilities||Salaries (per annum)|
|1.||1st Level Support||The 1st Level Support is responsible for the registration and classification of all the incidents. They have to promptly restore a failed IT service.|
|2.||2nd Level Support||The 2nd Level Support takes over incidents that the 1st level support can't handle. The failure of the 2nd level support passes the incident to Problem Management.|
|3.||3rd Level Support||The 3rd Level Support is the third-party suppliers that are hired to provide the solution to an incident after the 2nd level support fails to provide one.|
|4.||Access Manager||The Access Manager's job is to prevent unauthorised access and provide access to authorized users.||$92,000|
|5.||Facilities Manager||A Facilities Manager is responsible for the management of the IT infrastructure and the physical environment. This includes the building's access management, environmental monitoring, cooling, and power.||$106,582|
|6.||Incident Manager||The Incident Manager is responsible for communicating the reports of the Incident Management process' effective implementation.||$87,341|
|7.||IT Operations Manager||An IT Operations Manager ensures that all day-to-day operational activities are carried out in a reliable and timely way.||$83,488|
|8.||IT Operator||An IT Operator is responsible for the performance of the day-to-day operational activities which includes installing standard equipment in the data centre, performing backups, and ensuring that scheduled jobs are performed.||$69,545|
|9.||Major Incident Team||Major Incident Team, comprised of the IT managers and technical experts, concentrates on resolution of the Major Incident. This team is lead by the Incident Manager.|
|10.||Problem Manager||A Problem Manager manages the lifecycle of all problems so that such incidents can be prevented from happening. This also ensures that the impact of the incident is minimized.||$92,144|
|11.||Service Request Fulfilment Group||A Service Request Fulfilment Group is responsible for the fulfillment of Service Requests.|
The responsibilities and salaries of the ITIL® V3 Continual Service Improvement Roles in Washington DC are as follows:
|Sl No.||Roles||Responsibilities||Salaries (per annum)|
|1.||CSI Manager||The Continual Service Improvement (CSI) Manager manages the improvements made to the IT Service Management processes and IT services.|
|2.||Process Architect||A Process Architect's job is to make sure that all the changes made to the processes are well coordinated. They are responsible for the maintenance of the Process Architecture.||$120,000|
|3.||Process Owner||All the work related to the designing, sponsoring, and improvement of the processes falls under the Process Owner.||$108,133|
The PDCA Cycle or Plan-Do-Check-Act method will help you better prepare for the ITIL® V4 Certification exam. It consists of:
Plan: The first step is planning. Read the ITIL lifecycle and create a study plan accordingly. Take full-length practice tests and make sure that you answer all the ITIL foundation exam questions.
Do: After planning comes implementation. Convert your plans into action.
Check: After implementation comes the reviewing. You need to assess the areas for improvement.
Act: Once you know what areas to work on, revise, take the test and improve yourself till you achieve your target score.
A trusted provider of technology-enabled testing and assessment, Prometric is leading the field of test development and delivery solutions. They have helped clients in the development and launching of several global testing programs. Apart from this, they also offer to measure the results and data accurately. With a robust network of about 10,000 test centres in 160 countries, Prometric clients are able to offer test flexibility to the candidates.
A wholly-owned subsidiary of ETS, Prometric's responsibility includes the development, delivery, and administration of about 10 million tests conducted for about 400 clients every year. These clients all hail from different fields like Information Technology, Healthcare, Professional, Corporate, Academic, Government, and Financial.
To register for your ITIL® V4 Foundation exam session on Prometric, log in to www.prometric.com and then follow the given steps:
Step 1: Click on the ‘SCHEDULE MY TEST’ option present on the slider of the home page.
Step 2: Next, you will be asked to choose the test sponsor for your ITIL® V4 Foundation exam. PeopleCert is the test sponsor for ITIL® V4 Foundation exam.
Step 3: You will be redirected to the product page of PeopleCert where you will see details on all the exams conducted by PeopleCert.
Step 4: Click on the ‘SCHEDULE MY TEST’ option available on the page.
Step 5: Next, you will be asked to select your country. You need to select ‘INDIA’ to schedule your appointment for ITIL® V4 Foundation exam in Washington DC. After selecting the country, hit ‘Next’.
Step 6: Next, you will be redirected to the page consisting of information on registration requirements and list of things you need to bring to the testing centre. Read and then hit ‘Next'.
Step 8: In the next page, you will be asked to confirm if you are pre-approved for testing accommodation during the exam.
Step 9: Next, you will be asked to provide your Eligibility ID and Last Name’s first four characters.
Step 10: After your information has matched, you will be asked to select the date and time of your exam.
Step 11: Next, there will be an appointment verification. Once it is done, you will be asked to provide additional information and select a test centre.
Pearson VUE is a part of the Pearson. It is the largest learning company in the world. Its 35,000 employees across the globe work hard to satisfy the needs of the company’s 450 credential clients across the globe.
Pearson VUE is responsible for the development, management, delivery, and growth of the testing programs of the credential owners. The company is leading in the field of computer-based testing. It deals with exams that have high stakes and provides the most secured testing environment. They also handle online practice tests.
For scheduling an appointment for the ITIL® V4 Foundation exam through Pearson VUE, follow the given steps:
Step 1: Log in to the website: www.pearsonvue.com.
Step 2: Select ‘For test takers’ options and then click on ‘Schedule an exam’.
Step 3: Next, you will be asked to enter the name of your test sponsor. Type ‘PeopleCert’ and hit enter.
Step 4: Next, you will be asked to either ‘Create an account’ or ‘Sign in’. This account will help you in scheduling, rescheduling or cancelling your ITIL® Foundation exam.
Step 5: Once you sign in successfully, you can easily schedule your ITIL® Foundation exam through Pearson VUE.
First, you need to visit the website www.pearsonvue.com. Next, click on ‘For test takers'. After that, follow the below mentioned steps:
Step 1: As you hit the ‘For test takers' button, a drop-down list will appear. Select ‘Schedule an exam' from it.
Step 2: You will be redirected to a page where you would have to enter your test sponsor’s name i.e., PeopleCert for the ITIL® exam.
Step 3: On the next page, you will be able to see ‘Find a test centre' option on the right side of the page.
Step 4: Once you hit the ‘Find a test centre' option, you will be asked for the location that you are searching for. Enter ‘Washington DC' and hit ‘Search'.
Step 5: As you hit the ‘Search' button, you will get a list of all the available test centres in Washington DC.
Below are the Pearson VUE test centres in Washington DC:
The Prometric Centre in Washington DC is located at:
Huntington Learning Centre
12379 Dillingham Square
Lake Ridge, VA 22192
One of the key components of the ITIL certification cost is the exam fee. It varies according to the level of the ITIL® Certification exam you are taking.
ITIL® Exam Cost (V3 & V4)
Price for India
ITIL® V4 Foundation
Service Lifecycle Modules
Continual Service Improvement
Service Capability Modules
Operational Support and Analysis
Planning, Protection, and Optimization
Release, Control, and Validation
Service Offerings and Agreements
ITIL® Managing Across the Lifecycle
The Instructor-Led training for your ITIL® V4 Certification in Washington DC has a price of about $ 1,299. This will give you access to the ITIL® V4 Certification training in Washington DC for 90 days.
The ITIL® V4 Certification cost includes some additional components other than the certification cost. These are for the ITIL® Practice Tests and ITIL® Study Guide. The study guide is available in two options. You can either get the paperback edition or get a soft copy. The ITIL® study guide's paperback edition will cost you about $30, while the soft copy is a lot cheaper than that.
Also, for the preparation of your ITIL® V4 Certification exam, you will have access to full-length free practice tests. If you want to have more practice, you can always buy the practice tests offered by the other ITIL certification exam websites. Usually, they cost anything between $25 to $50.
Here are a few prerequisites that you should consider while selecting an ITIL® V4 Certification Training Institutes in Washington DC:
The following professionals can take up the ITIL® V4 Certification Training:
Searching for the best ITIL® V4 Certification Trainer in Washington DC can be difficult. Here, we have mentioned a few prerequisites that you should check before selecting your certification trainer:
The price of the classroom training for ITIL® V4 Certification in Washington DC is about $795. It will take about 2 to 3 days to complete the classroom training program.
An ITIL® V4 Certification training in Washington DC will help you completely understand the Service Management process and improve your skills in this area. There is predictability and consistency in Service Delivery across various processes, units and organisations. The ITIL Framework ensures that this is maintained. Here are some of the benefits of an ITIL® V4 Certification training.
Better equipped: ITIL® V4 training will give you a detailed understanding of the ITIL framework. During the training, you will learn how to manage your work better. Moreover, understanding the activities and processes that are involved in the ITIL framework will help you better appreciate its need and application. You will be able to get the work done efficiently and your productivity will improve.
Better pay: Needless to say, with an ITIL® V4 certification, you will have better job prospects. When it comes to other non-certified candidates you will always have an upper hand in the ITSM sphere. For an ITIL® certified professional, 15% hike in their average annual salary can be expected. Although, the salary figure will also depend on the total work experience that you have. But rest assured, after the completion of the ITIL® V4 certification, you will definitely get an increment in your salary.
Recognition of expertise: An ITIL® V4 certification will put you on the map in your organisation. Your expertise and skills will be far beyond your colleagues who don't have the certification. You will always have an upper hand when it will come to the management of the services in your organisation. Your senior management and colleagues will definitely appreciate your efforts in the effective management of the processes and services.
Common terminology: ITIL® V4 certification gives you a detailed understanding of the ITIL framework that includes the common terminologies that are used in industries across the globe.
Holistic view: The ITIL® V4 Certification training will provide you with a thorough knowledge of everything that you need to know about the infrastructure and IT services of various businesses. Getting this certification will help you make a significant contribution to the organisation by understanding the ITIL framework.
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ITIL in Washington Washington Being the capital of the United States, Washington is one of the most important economic and financial hubs of the country. There are plenty of businesses that operate in the city and the scope for technology is massive. The Course IT is one of the most popular occupations for those who live in the United States. The ITIL Certification in Washington is a great opportunity for anyone in the city to learn how to run an IT business. The ITIL foundation training in Washington is an online course through which one will be able to start and manage their own business or improve the ones that they are already working in. The course contains all the particulars and modules that are related to IT services. Some of the best tutors in the industry are at your service to make sure that you get all of your doubts cleared. The certification is important in the modern business scenario as the methods have been proven to be extremely successful. The ITIL foundation online training in Washington module covers pretty much the entire syllabi of IT development and infrastructure. They are designed with a holistic approach, making it a brilliant option for those looking to make it big in this sector. The online classes too are very convenient, allowing one to take their time and manage their classes better. The ITIL certification online training in Washington from KnowledgeHut focuses on all of the main parameters that are present in the IT sector allowing one to gain an additional boost in getting to understand organizational techniques and business behaviours better. The KnowledgeHut Advantage: KnowledgeHut is a great place to avail your ITIL foundation certification training in Washington. The online training option because of its convenience, is preferred by a lot of students today. You can plan your course according to your availability and it does not get better than that. The ITIL foundation certification online in Washington covers all of the basics of IT servicing and allows you to implement them in real-time business applications. The Information technology infrastructure library ITIL certification in Washington has online courses that cover the main sectors of IT such as Strategy, Design, Transition, Operation and Service Improvement. The ITIL foundation classroom training does have a lot of flexibility and you can choose the certification level based on your level of expertise. With the e-learning option, you can choose your own expertise with the ITIL certification in Washington. Depending on which service it is that you choose, the ITIL foundation training in Washington will allow you to get the right material with which you can successfully implement the various methods required.