ITIL® 4 Foundation Certification in Washington, DC, United States

A comprehensive ITIL foundation course for best delivery of digital products, services

  • Leverage ITIL to gain optimal value from IT and digital services
  • Drive creation, delivery, continual improvement of tech-enabled products, services
  • Immersive learning with real-world simulations, case studies, auto-graded assessments, more
  • 250,000 + Professionals trained
  • 250 + Workshops every month
  • 70 + Countries and counting

Level up your ITSM skills

Build the skills that enable enterprises to successfully deliver IT services to customers. Learn how ITIL® provides a common language and tools that power collaboration within IT teams, to deliver value across the business. Start with the core concepts and definitions of ITIL 4—the latest evolution of the ITIL framework—and learn about the ITIL 4 service value system. 

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Highlights

  • 16 Hours of Live Instructor-Led Online Sessions

  • Earn 16 PDUs on Course Completion

  • 40 Hours of On-Demand Self-Paced Learning

  • 8 Assessments, 6 Recall Quizzes, More

  • Exam Fee Included in Course Fee

  • Lifetime Access to Courseware

Accredited by

Why get the ITIL® V4 Foundation certification

itil-foundation-certification-training

The future is bright for service management, whether looked at through an IT lens or a business focus. Covid-19 has further put service management under the microscope and delivering business value rather than technology solutions is now the raison d’être for IT Service Management.

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Not sure how to get started? Our Learning Advisor is happy to help you.

Contact Learning Advisor

The KnowledgeHut Advantage

An immersive learning experience

Immersive Learning

immersive-learning
  • On-demand videos
  • Case studies
  • Assessments, flashcards and recall quizzes
  • Comprehensive assignments

Work-like Experiences

Work-like-experiences
  • Activities and real-world simulations
  • Experiential learning
  • Case studies

Outcome-Focussed

Outcome-Driven-Learning
  • Get advanced learner insights.
  • Measure and track skills progress.
  • Identify areas to improve in.

Blended Learning

blended-learning
  • On-demand, self-paced learning anytime.
  • One-to-one mentoring from industry experts.
  • Access to discussion forums, community groups.

The KnowledgeHut Edge

Solid Track Record

KnowledgeHut has empowered thousands of professionals with certifications in ITSM.

Experiential Workshops

Activities, team-based exercises, practical case studies: High energy workshops with hands-on learning.

Comprehensive Exam Support

Theoretical and practical learning backed by mock tests. We’re right by you for any certification assistance.

Mentorship by Industry Experts

One-to-one mentorship, real-world tips and time-tested techniques from accredited expert practitioners.

Continual Learning Support

Webinars, e-books, tutorials, articles, and interview questions - we're right by you in your learning journey!

Exclusive Post-Training Sessions

Six months of post-training mentor guidance to overcome challenges in your ITSM career.

Steps to get the ITIL® Foundation certification

Strengthen your knowledge and practice of ITIL® processes and concepts with the latest ITIL® 4 certifications. Validate your expertise as an ITIL professional with the ITIL 4 Foundation certification and take advantage of networking opportunities with the best in the industry.

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path to certification
Prerequisites

Prerequisites for the ITIL® 4 Foundation training

There are no specific prerequisites for this training and the subsequent ITIL®4 Foundation certification exam.

Who should attend the ITIL certification training?

IT professionals

Business managers

Business process owners

Project managers

ITSM managers

IT professionals in digital

IT professionals in product

IT professionals in development

IT professionals in service

Professionals transitioning to ITIL4

ITIL® 4 Foundation Certification Course Schedules

Can't find the batch you're looking for?

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What you will learn in the ITIL® 4 Foundation training

1

ITIL® Guiding Principles

Understand the Guiding principles for an effective service management decision.

2

Service Management

Understand the Four Dimensions of Service Management and factors that influence it.

3

Governance

Learn about basic governance structuring and modeling.

4

Service Value Chain

Learn about service value chain activities and building it at various levels.

5

Governance activities

Develop an understanding of objectives of various management services and systems.

6

Processes and their activities

Get an understanding of activities of Problem Management, Incident Management, Change Enablement etc.

Skills you will gain in the ITIL® 4 Foundation online course

Engage in organizational transformation

Co-create value

Ensure continued agility

Bring about continual service improvement

Manage problems, risks and incidences

Minimize service disruption

Quantify and demonstrate the value of service

Benchmark services and maximize ROI

Understand and manage customer expectations

Obtain value for money

Transform Your Workforce

Evolve IT skills with your business needs

Whether you’re looking to move from on-premise to the cloud or from monolith to microservices, modernizing your systems can be daunting. Are your teams armed with the digital dexterity they need to tackle whatever comes next?

  • Custom Training Solutions
  • Immersive Learning
  • Learn by doing approach
  • Immediately applicable skills


500+ Clients

ITIL 4 Foundation Certification Course Curriculum

Download Curriculum
Video preview 1.

Learning Objectives

Learn about ITIL4, its features, principles and benefits.


  • About ITIL4
  • Components of ITIL4 Framework
  • Benefits of ITIL

Learning Objectives

Explore key concepts on service, its management and value. Learn about stakeholders, products and service relationship.


Topics
  • Service and Service Management
  • Components of Service Value
  • Determine the Value of a Service or Product
  • Stakeholders and Value Creation
  • Products, Services and Service Offering
  • Service Relationship
Video preview 3.

Learning Objectives

Learn in detail about the guiding principles of ITIL.


  • Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate

Learning Objectives

Learn more about ITIL service value system, chain and streams.


  • Organization and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes
  • External factors

Learning Objectives

Learn more about ITIL service value system, chain and streams.


Topics
  • ITIL Service Value System
  • Service Value Chain
  • Service Value Streams
Video preview 6.

Learning Objectives

Learn more about different types of ITSM.


  • Information Security Management
  • Relationship Management
  • Supplier Management
  • Service Level Management
  • IT Asset Management
  • Service Configuration Management
  • Change Enablement
  • Release Management Practices
  • Release Management
  • Deployment Management
  • Monitoring and Event Management
  • Incident Management
  • Problem Management
  • Service Request Management
  • Service Desk
  • Continual Improvement

ITIL 4 Foundation Training and Certification FAQs

ITIL 4 Foundation Training

Our ITIL Foundation certification training has been designed to help you embark on a successful ITSM career by mastering the principles of the ITIL framework. By the end of the course you will gain the expertise to:

  • Build products and services and co-create value with stakeholders and customers
  • Apply the guiding principles of the ITIL framework to ensure business value
  • Master and apply the key concepts of DevOps, Agile and Lean to deliver organizational goals
  • Apply the four dimensions of Service Management to different areas of service

Our ITIL Foundation Training aims to equip you with all the skills to be an effective ITSM practitioner. You will develop practical skills across the principles of ITSM:

  1. Engage in organizational transformation
  2. Co-create value
  3. Ensure continued agility
  4. Bring about continual service improvement 
  5. Manage problems, risks and incidences 
  6. Minimize service disruption
  7. Quantify and demonstrate the value of service
  8. Benchmark services and maximize ROI
  9. Understand and manage customer expectations
  10. Obtain value for money
  11. Device for knowledge
  12. Concentrate on content
  13. Explore holistically
  14. Commence where you are
  15. Study directly
  16. Develop iteratively
  17. Associate
  18. Be fair
  19. Keep it simple

The ITIL Foundation certification helps you:

  • Get a better understanding of how to enhance IT services within an organization
  • Be more informed about IT service management
  • Adapt the ITIL framework to your organizational structure
  • Enhance your earning potential
  • Aim for higher ITIL certifications and elevate your ITSM career

This course is for anyone looking to develop service management skills:

  • IT professionals
  • Business managers 
  • Business process owners
  • Project managers
  • ITSM Managers and aspiring ITSM Managers
  • Professionals working in other areas of IT like digital, product, development and service.
  • ITIL certified professionals who want to transition to the new version ITIL4
  • Students with an interest in IT Services Management will also benefit from our course. 

There are no prerequisites to take the ITIL Foundation training and the subsequent ITIL4 Foundation exam.

Once you have gained ITIL4 Foundation, you can consider the ITIL4 Managing Professional Modules, a stream of 4 Modules that include:

Yes, you will get free e-learning access to over 100 courses that will be available at KnowledgeHut for one year.

You will earn 16 PDUs by participating in the ITIL Foundation Training program. These can be used for recertification from PMI® Inc.

For further information about PDUs, please reach us at support@knowledgehut.com.

ITIL 4 Foundation Certification

The ITIL Foundation Certification is offered by AXELOS, a world-renowned body dedicated to managing, developing and growing the global best practice portfolio of ITIL.

You can self-study for the Foundation exam or take training in another format, such as distance learning. But if you choose to train from a provider, you must ensure that they are an AXELOS Accredited Training Organization.

There are two ways to get the ITIL Foundation certifications:

  • Method 1

Join an ITIL training course with an Accredited Training Organization (ATO). KnowledgeHut is an ATO with PeopleCert® and a certified partner of AXELOS. You will receive comprehensive exam preparation support and your exam fee is covered in the course fee.  

Step 1: Register for KnowledgeHut’s ITIL Foundation course and attend the 2-day training.
Step 2: Take the online ITIL Foundation exam (you will receive the exam key from PeopleCert®). Get a minimum score of 65% in this 60-minute closed-book exam.
Step 3: Download the ITIL Foundation certificate and become a leader in your ITSM team!  

  • Method 2 

Prepare for the exam on your own, buy and exam voucher and schedule the exam. You will obtain the certification only on adequately clearing the exam.

No, the ITIL4 Foundation certification does not expire.

Yes, you will receive a course completion certificate on completing the course.

ITIL 4 Foundation Exam

The exam is conducted through PeopleCert®. (KnowledgeHut is an ATO with PeopleCert®.)

The ITIL4 Foundation certification exam is an online, closed-book exam. The format is:

  • Type: Multiple Choice Questions
  • Number of questions: 40
  • Duration: 60 minutes
  • Pass mark: 65%

The Foundation exam covers Continuous Service Improvement, Service Strategy, Service Design, Service Transition, and Service Operation.

After you complete your 2-day ITIL Foundation course, you will receive an email from PeopleCert® with details you need to attempt the exam.

No, you will have a time limit of 60 minutes and will not be able to pause the test. If you accidentally close the window, then you’ll be able to reopen it immediately. In case your exam page freezes, you can refresh the web browser and you will be able to continue the exam from where you left it. Similarly, if your web browser has a problem, you can go to the start link available in your email and you should be taken back to the last question you were on.

If you fail, you can apply for a re-evaluation of the ITIL Foundation exam at an additional cost. The re-evaluation fee is refundable if the outcome is decided in your favour. If it isn’t though, you’ll end up losing the appeal fee, and would need to buy a fresh exam voucher.

Yes. The PeopleCert® allows you to retake the ITIL Foundation exam if you fail.

Yes. PeopleCert® allows you to retake the ITIL Foundation exam as many times as you’d like. However, there is a cost associated for each attempt.

PeopleCert® announces the final results within 2 business days after your answers are officially submitted to them by the exam supervisor. Your profile at PeopleCert needs to be complete, without which your Official Results will not be released.

ITIL Workshop Experience

The ITIL4 Foundation workshop at KnowledgeHut is delivered through PRISM, our immersive learning experience platform, via two modes of delivery:

Blended learning:

  • Get the best of both worlds with live and interactive instructor-led training sessions along with the convenience and flexibility of self-paced learning.  
  • Listen, learn, ask questions, and get all your doubts clarified from your instructor, who is an experienced practitioner.  
  • You also get to collaborate and learn from the experience of your peers in real-world simulations and activities.

On-Demand Self-Learning:

  • Learn conveniently at your own pace, whenever and wherever you choose and benefit from the limitless educational possibility that comes with lifetime access. The entire courseware and all the features of our immersive learning experience platform will remain at your fingertips whenever you wish to refresh concepts and clear your doubts.

All of KnowledgeHut’s ITIL Foundation Certification training is delivered by experienced accredited experts who are:

  • Masters in ITIL and have immense experience in leading, applying, coaching, and teaching it
  • Skilled in ITSM
  • Industry practitioners active in IT operations and the field of IT management.  

Our dedicated team of coaches deliver training on par with the standard of excellence as set out by AXELOS. Every candidate receives the same high-quality content irrespective of the trainer and the location. 

The conventional in-person ITIL Foundation Training was earlier delivered as a 16-hour, 2-day training course. The online ITIL Foundation Training is now 14-16 hours long.

The online course is divided into several classes of shorter hours, unlike the in-person class that has 2 classes, each 7 to 8 hours long. The instructor uses tools like a webcam for interacting with the participants and participants will also be able to virtually collaborate with one another.

Our workshops are structured in three parts – pre-workshop, workshop and post-workshop – to provide you with a completely immersive learning experience. This tried and tested workshop structure has worked well with thousands of ITSM professionals we’ve helped upskill over the years.

  • Pre-workshop: Take our diagnostic assessment before the workshop and benchmark your skill levels at the start of the course. This allows you to map and demonstrate your skills learning progression as you reach the end of the course.
  • Workshop: Join the live and interactive instructor-led sessions right from within PRISM, our immersive learning experience platform with a state-of-the-art intelligent coding environment. Experience immersive learning with assignments, assessments, recall quizzes, mock tests and much more.
  • Post-workshop: We don’t just impart skills but also want to make sure that you implement them post the course. To help you with this, we are always in touch with you through newsletters, webinars or next version trainings. Some post-training deliverables lined-up for you are:
  • Instructor-led session recordings
  • Access to alumni network
  • Continued social learning with discussion forums, group messenger and one-to-one messaging.
  • Additional workshops on advanced level concepts
  • Regular emails, blogs, articles, emails, newsletters, tutorials and other such rich informational content.

A unique feature of our ITIL course is the highly engaging, immersive learning you experience. You get to learn, practice, assess, get insights on your learning, and personalize your learning journey.  

LEARN: Engaging self-learning videos, smart flashcards, interactive eBooks and recall quizzes help reinforce your learning. You also get to maximize your learning potential with collaborative social learning via discussion forums and group and one-to-one messaging.  

PRACTICE: Case studies and real-time simulations help you gain confidence and get productive from day one.  

ASSESS: Assess your skills at every stage with a variety of questions ranging from multiple choice to code-based, completely auto-graded by the system. Assignments and projects within our inbuilt and intelligent development environment give you micro “work-like” experiences. Test your subject matter comprehension through diagnostic, module level and final assessments.

GET INSIGHTS: Based on your performance in the assessments, assignments, and projects, you gain deep insights on your progress, which help you identify areas you are good at and where you need to improve. All you need to do is follow recommendations and enhance your skill proficiency from where you are to where you want to get.

PRISM is KnowledgeHut’s state-of-the-art learning experience platform. PRISM is designed to provide a highly engaging, immersive learning experience with you at the center of the learning.

PRISM supports all types of courses, including on-demand self-paced learning, blended learning, and live virtual classes. Here are some key features of the platform:

  1. Learners can watch videos, join live sessions directly, and even book 1 - 1 mentoring sessions with expert instructors easily, using a single dashboard.
  2. Integrated Practice Environment runs directly in the user’s browser, offering a complete set of development tools to allow learners to practice what they’ve learned. 
  3. Feature-rich videos with detailed explanations are augmented by flash cards, interactive e-reading content and quick recall quizzes designed to strategically reinforce learning. 
  4. Diagnostic, module-level and final assessments give learners valuable insights, allowing them to map and demonstrate their skills learning progression through the course.
  5. Learners get micro work-like experiences from auto-graded projects that help them learn on the job, much like developers in leading tech companies.
  6. Social Learning tools include a discussion board that features questions posted by other learners on the system and responses by both mentors and learners. Additionally, one-to-one and group messaging is also available.
  7. Comprehensive reports give both organizations and learners a deep and thorough insight into skills progression.

The ITIL4 Foundation course material comprises of the study plan and all relevant assignments, assessments, or case studies. All the course material will be available on PRISM.

The ITIL4 Foundation sessions would be auto recorded on PRISM, subject to permission by AXELOS and the instructor. Based on the permissions, you would have lifetime access to the video recordings of the sessions as well.

Our workshops are currently held online and anyone with a stable internet from anywhere across the world can benefit from this to get ITIL certified. You can check out the schedules here.

Schedules for our upcoming workshops in Agile and Scrum can be found here.

You will receive a registration link from PRISM to your e-mail id. You will have to set your password, log in to our Immersive Learning Experience platform and start your learning journey.

You will have lifetime access to the entire Self-Paced Learning material including on-demand videos, assessments, quizzes, ebooks/case studies and more.

You can attempt the recall quizzes any number of times. Assessments can be taken twice.

We currently use the Zoom platform for video conferencing and will soon be adding more integrations with Webex and Microsoft Teams. However, all the sessions and the recordings will be available right from within our learning platform. Learners will not need to wait for any notifications or links or install any additional software.

Yes, there are other participants who actively participates in the class remotely. They can attend online training from office, home, or any other suitable place.

In case of any queries, our support team is available to you 24/7 via the Help and Support section on PRISM. You can also reach out to your workshop manager on your workshop group messenger.

If you miss a class, you can access the class recordings from PRISM at any time. At the beginning of every session, there will also be a 10-12 minute recapitulation of the previous class.

You will get the benefit of both since this is a blended learning workshop.

No, you will not yet be able to join the training through phone or tab. Please be prepared to join the training on your laptop or desktop.

If you get disconnected during the training, you will have the option to re-join within about half an hour subject to accreditation body guidelines and the instructor’s preference.

Should you have any more questions, please email us on support@knowledgehut.com and we will be happy to get back to you.

ITIL® Certification Process

ITIL® Salary & Role :

The annual salary paid by companies to an ITIL® V3 certified Incident Manager in Washington DC is $92,800. This salary can range between $62,500 - $1,38,000.

The average annual salary of an ITIL® V3 certified Problem Manager in Washington DC is $1,01,000. Depending on the company and experience, this salary can vary from $37,400 - $1,33,000.

With an ITIL® V3 certification, a Change Manager can earn up to $94,700 in Washington DC. The annual pay for the Change Manager will vary from $57,800 - $1,55,000

A Business Relationship Manager with an ITIL® V3 certification can earn an annual salary of $66,000 in Washington DC. The annual pay can vary from a minimum of $45,100 to a maximum of $1,20,000.

A Project Manager with an ITIL® V3 certification in Washington DC can earn a yearly compensation of about $89,000. This compensation ranges between $52,000 - $1,32,000.

The average annual salary of a  Service Delivery Manager with an ITIL® V3 certification based in Washington DC is about $1,05,000. This salary ranges between $72,000 - $1,50,000 in Washington DC

The responsibilities and salaries of the ITIL® V3 Service Strategy roles in Washington DC are as follows:

Sl No.
ITIL Roles
Responsibilities
Salary in Washington DC (per annum)
1.Business Relationship Manager
A Business Relationship Manager identifies the needs of the customer and works on maintaining a positive relationship with them. They also ensure that the service provider offers the customer an appropriate catalogue of services.
$89,976
2.Demand Manager
A Demand Manager anticipates, influences, and understands the demands of the customer.
$104,400
3.Financial Manager
A Financial Manager manages the account, budget, and charging requirements of the IT service provider.
$133,949
4.IT Steering Group (ISG)
Consists of the senior management from business and IT, the group is responsible for making sure that the strategies of its businesses are aligned with each other.

5.Service Portfolio Manager
Service Portfolio Manager is responsible for the development and offerings of the service provider. In cooperation with the IT Steering group, they decide which strategies will be offered to the customers.
$116,825

The responsibilities and salaries of the ITIL® V3 Service Design Roles in Washington DC are as follows:

Sl No.
Roles
Responsibilities
Salaries (per annum)
1.Applications Analyst
An Applications Analyst is responsible for the management of applications throughout their lifecycle.
$79,543
2.Availability Manager
Availability Managers analyze, define, measure, plan and improve the IT services’ availability.

3.Capacity Manager
Capacity Managers are responsible for the delivery of the services and infrastructure in a timely manner. They should also meet performance targets.
$98,603
4.Compliance Manager
Compliance Managers makes sure that all the standards and guidelines are followed.
$116,374
5.Enterprise Architect
The responsibility of Enterprise Architects is the maintenance of the Enterprise Architecture (EA) and their interrelations.
$162,297
6.Information Security Manager
The Information Security Manager ensure that confidentiality, integrity, and availability of an organisation’s information, assets, IT services, and data is maintained.
$113,487
7.IT Service Continuity Manager
The IT Service Continuity Manager is responsible for the management of the risks that could seriously impact IT services.
$1,15,000
8.Risk Manager
A Risk Manager is responsible for the analysis of the asset’s worth to the business. This helps in the identification, assessment, and control of risks.
$124,308
9.Service Catalogue Manager
A Service Catalogue Manager is responsible for ensuring that all the Service Catalogue’s information is accurate and updated.
$64,605
10.Service Design Manager
The role of the Service Design Manager is to come up with new services and produce quality, secure, and resilient designs.
$96,200
11.Service Level Manager
The Service Level Manager is responsible for ensuring that all the Operational Level Agreements, Service Management processes, and Underpinning Contracts meet the service level targets.
$72,400
12.Service Owner
A Service Owner is the counterpart of the Service Level Manager when it comes to the negotiation of the Operational Level Agreements (OLAs)
$70,000
13.Supplier Manager
A Supplier Manager ensures that the supplier’s contract meets the business’ needs. The contractual commitments must be made.
$99,091
14.Technical Analyst
Technical Analysts provides technical support for managing the IT infrastructure.
$68,758

The responsibilities and salaries of the ITIL® V3 Service Transition Roles and Boards in Washington DC are as follows:

Sl No.
Roles
Responsibilities
Salaries (per annum)
1.Application Developer
The Application Developer is responsible for the development and maintenance of the custom applications. This also includes the customization of the products according to the required functionality of the IT services.
$82,044
2.Change Advisory Boards (CAB)
Change Advisory Board (CAB) are a group of people who advise the Change Manager on the issue regarding the prioritization, assessment, and scheduling of Changes.

3.Change Manager
The main job of a Change Manager is to make beneficial Changes without causing any major disruption to the IT services.
$118,102
4.Configuration Manager
A Configuration Manager maintains the information regarding the Configuration Items. This information is required for the delivery of IT services.
$104,964
5.Emergency Change Advisory Board (ECAB)
Emergency Change Advisory Board (ECAB) is a subset of the Change Advisory board. They make decisions regarding the high impact of Emergency Change.

6.Knowledge Manager
The primary goal of a Project Manager is the improvement of efficiency. This is achieved by gathering, storing, analyzing, and sharing information and knowledge.
$71,905
7.Project Manager
A Project Manager makes sure that the deployment of a major release is done within the predicted time and cost. He also coordinates all the resources.
$82,047
8.Release Manager
The Release Manager protects the environment of the software build and makes sure that the components released are correct.
$104,964
9.Test Manager
The Test Manager makes sure that the deployed releases and services meet the expectations of the customer. They are also responsible for the verification of IT operations and determining if they can support the new service or not.
$100,193

The responsibilities and salaries of the ITIL® V3 Service Operation Roles and Boards in Washington DC are as follows:

Sl No.
Roles
Responsibilities
Salaries (per annum)
1.1st Level Support
The 1st Level Support is responsible for the registration and classification of all the incidents. They have to promptly restore a failed IT service.

2.2nd Level Support
The 2nd Level Support takes over incidents that the 1st level support can't handle. The failure of the 2nd level support passes the incident to Problem Management.

3.3rd Level Support
The 3rd Level Support is the third-party suppliers that are hired to provide the solution to an incident after the 2nd level support fails to provide one.

4.Access Manager
The Access Manager's job is to prevent unauthorised access and provide access to authorized users.
$92,000
5.Facilities Manager
A Facilities Manager is responsible for the management of the IT infrastructure and the physical environment. This includes the building's access management, environmental monitoring, cooling, and power.
$106,582
6.Incident Manager
The Incident Manager is responsible for communicating the reports of the Incident Management process' effective implementation.
$87,341
7.IT Operations Manager
An IT Operations Manager ensures that all day-to-day operational activities are carried out in a reliable and timely way.
$83,488
8.IT Operator
An IT Operator is responsible for the performance of the day-to-day operational activities which includes installing standard equipment in the data centre, performing backups, and ensuring that scheduled jobs are performed.
$69,545
9.Major Incident Team
Major Incident Team, comprised of the IT managers and technical experts, concentrates on resolution of the Major Incident. This team is lead by the Incident Manager.

10.Problem Manager
A Problem Manager manages the lifecycle of all problems so that such incidents can be prevented from happening. This also ensures that the impact of the incident is minimized.
$92,144
11.Service Request Fulfilment Group
A Service Request Fulfilment Group is responsible for the fulfillment of Service Requests.

The responsibilities and salaries of the ITIL® V3  Continual Service Improvement Roles in Washington DC are as follows:

Sl No.
Roles
Responsibilities
Salaries (per annum)
1.CSI Manager
The Continual Service Improvement (CSI) Manager manages the improvements made to the IT Service Management processes and IT services.

2.Process Architect
A Process Architect's job is to make sure that all the changes made to the processes are well coordinated. They are responsible for the maintenance of the Process Architecture.
$120,000
3.Process Owner
All the work related to the designing, sponsoring, and improvement of the processes falls under the Process Owner.
$108,133

ITIL® Exam:

The PDCA Cycle or Plan-Do-Check-Act method will help you better prepare for the ITIL® V4 Certification exam. It consists of:
Plan:
The first step is planning. Read the ITIL lifecycle and create a study plan accordingly. Take full-length practice tests and make sure that you answer all the ITIL foundation exam questions.

Do: After planning comes implementation. Convert your plans into action.

Check: After implementation comes the reviewing. You need to assess the areas for improvement.

Act: Once you know what areas to work on, revise, take the test and improve yourself till you achieve your target score.

A trusted provider of technology-enabled testing and assessment, Prometric is leading the field of test development and delivery solutions. They have helped clients in the development and launching of several global testing programs. Apart from this, they also offer to measure the results and data accurately.  With a robust network of about 10,000 test centres in 160 countries, Prometric clients are able to offer test flexibility to the candidates.
A wholly-owned subsidiary of ETS, Prometric's responsibility includes the development, delivery, and administration of about 10 million tests conducted for about 400 clients every year. These clients all hail from different fields like Information Technology, Healthcare, Professional, Corporate, Academic, Government, and Financial.

To register for your ITIL® V4  Foundation exam session on Prometric, log in to www.prometric.com and then follow the given steps:
Step 1:
Click on the ‘SCHEDULE MY TEST’ option present on the slider of the home page.

Step 2: Next, you will be asked to choose the test sponsor for your ITIL® V4 Foundation exam. PeopleCert is the test sponsor for ITIL® V4 Foundation exam.

Step 3: You will be redirected to the product page of PeopleCert where you will see details on all the exams conducted by PeopleCert.

Step 4: Click on the ‘SCHEDULE MY TEST’ option available on the page.

Step 5: Next, you will be asked to select your country. You need to select ‘INDIA’ to schedule your appointment for ITIL® V4 Foundation exam in Washington DC. After selecting the country, hit ‘Next’.

Step 6: Next, you will be redirected to the page consisting of information on registration requirements and list of things you need to bring to the testing centre. Read and then hit ‘Next'.

Step 7: This will lead to another information page consisting of the Privacy Policy Review. Agree to the conditions and click on ‘Next' to proceed.

Step 8: In the next page, you will be asked to confirm if you are pre-approved for testing accommodation during the exam.

Step 9: Next, you will be asked to provide your Eligibility ID and Last Name’s first four characters.

Step 10: After your information has matched, you will be asked to select the date and time of your exam.

Step 11: Next, there will be an appointment verification. Once it is done, you will be asked to provide additional information and select a test centre.

Pearson VUE is a part of the Pearson. It is the largest learning company in the world. Its 35,000 employees across the globe work hard to satisfy the needs of the company’s 450 credential clients across the globe.
Pearson VUE is responsible for the development, management, delivery, and growth of the testing programs of the credential owners. The company is leading in the field of computer-based testing. It deals with exams that have high stakes and provides the most secured testing environment. They also handle online practice tests.

For scheduling an appointment for the ITIL® V4 Foundation exam through  Pearson VUE, follow the given steps:
Step 1:
Log in to the website: www.pearsonvue.com.

Step 2: Select ‘For test takers’ options and then click on ‘Schedule an exam’.

Step 3: Next, you will be asked to enter the name of your test sponsor. Type ‘PeopleCert’ and hit enter.

Step 4: Next, you will be asked to either ‘Create an account’ or ‘Sign in’. This account will help you in scheduling, rescheduling or cancelling your ITIL® Foundation exam.

Step 5: Once you sign in successfully, you can easily schedule your ITIL® Foundation exam through Pearson VUE.

First, you need to visit the website www.pearsonvue.com. Next, click on ‘For test takers'. After that, follow the below mentioned steps:
Step 1:
As you hit the ‘For test takers' button, a drop-down list will appear. Select ‘Schedule an exam' from it.

Step 2: You will be redirected to a page where you would have to enter your test sponsor’s name i.e., PeopleCert for the ITIL® exam.

Step 3: On the next page, you will be able to see ‘Find a test centre' option on the right side of the page.

Step 4: Once you hit the ‘Find a test centre' option, you will be asked for the location that you are searching for. Enter ‘Washington DC' and hit ‘Search'.

Step 5:  As you hit the ‘Search' button, you will get a list of all the available test centres in Washington DC.

Below are the Pearson VUE test centres in Washington DC:

  1. Academy of Hope Adult Public Charter School
    2315 18th Place NE
    Washington, District Of Columbia 20018
    United States

  2. Urban Ed, Inc.

    2041 MLK Jr. Avenue SE
    Suite M-2
    Washington, District Of Columbia 20020
    United States

  3. Prince George's Community College - Hyattsville

    6505 Belcrest Road
    Room 136
    Hyattsville, Maryland 20782
    United States

  4. AmericaTech, Inc.

    8401 Colesville Road
    Silver Spring Metro Plaza, Unit 503
    Silver Spring, Maryland 20910
    United States

  5. Insyte

    901 North Pitt Street
    Suite 105
    Alexandria, Virginia 22314
    United States 

The Prometric Centre in Washington DC is located at:
Huntington Learning Centre

12379 Dillingham Square
Lake Ridge, VA 22192

One of the key components of the ITIL certification cost is the exam fee. It varies according to the level of the ITIL® Certification exam you are taking.

Sl No.

ITIL® Exam Cost (V3 & V4)

Price for India

1.

ITIL®V3  Foundation

£236.00

2.

ITIL® V4 Foundation

£236.00

3.

ITIL® Intermediate

Service Lifecycle Modules

Service Strategy

£283.00

Service Design

£283.00

Service Transition

£283.00

Service Operation

£283.00

Continual Service Improvement

£283.00

Service Capability Modules

Operational Support and Analysis

£283.00

Planning, Protection, and Optimization

£283.00

Release, Control, and Validation

£283.00

Service Offerings and Agreements

£283.00

4.

ITIL® Practitioner

£389.00

5.

ITIL® Managing Across the Lifecycle

£283.00

ITIL® Certification cost:

The Instructor-Led training for your  ITIL® V4 Certification in Washington DC has a price of about $ 1,299. This will give you access to the ITIL® V4 Certification training in Washington DC for 90 days.

The  ITIL® V4 Certification cost includes some additional components other than the certification cost. These are for the ITIL® Practice Tests and ITIL® Study Guide. The study guide is available in two options. You can either get the paperback edition or get a soft copy. The ITIL® study guide's paperback edition will cost you about $30, while the soft copy is a lot cheaper than that.
Also, for the preparation of your ITIL® V4 Certification exam, you will have access to full-length free practice tests. If you want to have more practice, you can always buy the practice tests offered by the other ITIL certification exam websites. Usually, they cost anything between $25 to $50.

ITIL® Training:

Here are a few prerequisites that you should consider while selecting an ITIL® V4 Certification Training Institutes in Washington DC:

  • The training institute must be accredited by Axelos through Peoplecert.
  • A high passing rate.
  • Accredited and experienced trainers and consultants.
  • An exclusive Pre-Courseware to deal with more specific queries.
  • If the training is based on live case studies, role plays and consulting exposure or just slides.
  • Feeling assured that the ITIL® V4 Certification is worth all the money spent on. 

The following professionals can take up the ITIL® V4 Certification Training:

  • IT Professionals (System, Application, Voice, Network, Technical)
  • IT Architects
  • IT Planners
  • IT Consultants
  • IT Security Managers
  • IT audit managers
  • IT & Business Supervisory staff
  • Executives, SMEs, and Managers
  • Service Designers
  • Business Leaders
  • Team leaders

Searching for the best  ITIL® V4 Certification Trainer in Washington DC can be difficult.  Here, we have mentioned a few prerequisites that you should check before selecting your certification  trainer:

  • Make sure that your trainer is ‘ITIL Master Certified’ and is a Senior Consultant.
  • Your trainer must have a sufficient number of experience in the field. 
  • Make sure that the trainer has the right attitude and skill set .
  • Find out about the other learning facilities offered by the trainer.
  • Make yourself familiar with your trainer’s Certification Exam Preparation techniques.
  • Get complete information about the fee structure of the Certification training. 

The price of the classroom training for ITIL® V4 Certification in Washington DC is about $795. It will take about 2 to 3 days to complete the classroom training program.

An ITIL® V4 Certification training in Washington DC  will help you completely understand the Service Management process and improve your skills in this area. There is predictability and consistency in Service Delivery across various processes, units and organisations. The ITIL Framework ensures that this is maintained. Here are some of the benefits of an ITIL® V4 Certification training.
Better equipped:
ITIL® V4 training will give you a detailed understanding of the ITIL framework.  During the training, you will learn how to manage your work better. Moreover, understanding the activities and processes that are involved in the ITIL framework  will help you better appreciate its need and application.  You will be able to get the work done efficiently and your productivity will improve.

Better pay: Needless to say,  with an ITIL® V4 certification,  you will have better job prospects. When it comes to other non-certified candidates you will always have an upper hand in the ITSM sphere. For an ITIL® certified professional, 15% hike in their average annual salary can be expected. Although,  the salary figure will also depend on the total work experience that you have. But rest assured, after the completion of the ITIL® V4 certification, you will definitely get an increment in your salary.

Recognition of expertise: An ITIL® V4 certification will put you on the map in your organisation. Your expertise and skills will be far beyond your colleagues who don't have the certification. You will always have an upper hand when it will come to the management of the services in your organisation. Your senior management and colleagues will definitely appreciate your efforts in the effective management of the processes and services.

Common terminology: ITIL® V4 certification gives you a detailed understanding of the ITIL framework that includes  the common terminologies that are used in industries across the globe.

Holistic view: The ITIL® V4 Certification training will provide you with a thorough knowledge of everything that you need to know about the infrastructure and IT services of various businesses. Getting this certification will help you make a significant contribution to the organisation by understanding the ITIL framework.

What learners are saying about the ITIL training

T
Tony Parekadan Software Engineer
4
The Trainer was good and he explained the concepts very well with lot of examples. The training material is good. Looking forward to clear the certification. I'll be reaching out to KnowledgeHut for my next certifications too!

Attended ITIL® 4 Foundation Certification workshop in August 2020

B
Billy Hua SAP
4
The training was great, I believe the practice exams definitely helped me prepare for the main exam. Will look into any new courses with knowledgehut soon!

Attended ITIL® 4 Foundation Certification workshop in June 2020

A
Ananthalakshmi Mylavarapu Application Support Manager
5
The instructor had immense knowledge and provided relevant examples. The course helped me learn the best practices to implement in my routine work. Thanks, KH!

Attended ITIL® 4 Foundation Certification workshop in October 2019

A
Abhishek Swain Senior Product Specialist
5
It was a good training. Thank you, KnowledgeHut!

Attended ITIL® 4 Foundation Certification workshop in December 2019

P
Pradipto Chakrabarty Business delivery leader
5
It was a good workshop conducted by KnowledgeHut. All the materials and resources were adequate. The support via chat was also very good. Overall, a useful experience.

Attended ITIL® 4 Foundation Certification workshop in December 2019

G
Gopala T Rao Manager IT
5
Recently, I had completed my ITIL training from KnowledgeHut. It was a very good experience with well-experienced instructors.

Attended ITIL® 4 Foundation Certification workshop in December 2019

S
Sanchita Biswas Project Manager
5
I had attended the 2-day ITIL Foundation training. The trainer was very knowledgeable and gave real examples to explain all the concepts.

Attended ITIL® 4 Foundation Certification workshop in October 2019

M
Manoj Lawand Application Support Analyst
5
The training was really good. It was very helpful in understanding the IT organisation process and related problems.

Attended ITIL® 4 Foundation Certification workshop in October 2019

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ITIL® 4 Foundation Certification Course in Washington, DC

ITIL in Washington Washington Being the capital of the United States, Washington is one of the most important economic and financial hubs of the country. There are plenty of businesses that operate in the city and the scope for technology is massive. The Course IT is one of the most popular occupations for those who live in the United States. The ITIL Certification in Washington is a great opportunity for anyone in the city to learn how to run an IT business. The ITIL foundation training in Washington is an online course through which one will be able to start and manage their own business or improve the ones that they are already working in. The course contains all the particulars and modules that are related to IT services. Some of the best tutors in the industry are at your service to make sure that you get all of your doubts cleared. The certification is important in the modern business scenario as the methods have been proven to be extremely successful. The ITIL foundation online training in Washington module covers pretty much the entire syllabi of IT development and infrastructure. They are designed with a holistic approach, making it a brilliant option for those looking to make it big in this sector. The online classes too are very convenient, allowing one to take their time and manage their classes better. The ITIL certification online training in Washington from KnowledgeHut focuses on all of the main parameters that are present in the IT sector allowing one to gain an additional boost in getting to understand organizational techniques and business behaviours better. The KnowledgeHut Advantage: KnowledgeHut is a great place to avail your ITIL foundation certification training in Washington. The online training option because of its convenience, is preferred by a lot of students today. You can plan your course according to your availability and it does not get better than that. The ITIL foundation certification online in Washington covers all of the basics of IT servicing and allows you to implement them in real-time business applications. The Information technology infrastructure library ITIL certification in Washington has online courses that cover the main sectors of IT such as Strategy, Design, Transition, Operation and Service Improvement. The ITIL foundation classroom training does have a lot of flexibility and you can choose the certification level based on your level of expertise. With the e-learning option, you can choose your own expertise with the ITIL certification in Washington. Depending on which service it is that you choose, the ITIL foundation training in Washington will allow you to get the right material with which you can successfully implement the various methods required.

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