Conditions Apply

ITIL® V4 Foundation Certification Training in Washington, DC, United States

Path to Become ITIL® MP & ITIL® SL

  • 16 hours of Instructor-led training
  • 16 PDUs (or 25 PDUs on completion of classroom training + 9 hrs of e-learning)
  • KnowledgeHut is an ATO of Peoplecert and a Certified Partner of Axelos
  • Course fee includes Foundation exam fee
  • 2 sample papers to practice for the certification exam

Online Classroom (Weekday)

Apr 07 - Apr 10 10:00 AM - 02:00 PM ( EDT )

USD 1499

USD 699

Online Classroom (Weekday)

Apr 13 - Apr 16 10:00 AM - 02:00 PM ( EDT )

USD 1499

USD 699

ITIL® Course Overview

1) What is ITIL®?

Business and technology go hand in hand and in order for a company to be successful, both the IT and corporate objectives need to evolve. IT Service Management (ITSM) is responsible for the development of the IT services driven by the knowledge of the current processes involved in the organization.

The Information Technology Infrastructure Library (ITIL®) is a framework designed for the standardization of selecting, planning, delivering, and maintaining the IT services and processes within an organization or with respect to services delivered to customers. The framework helps in achieving the predicted service delivery by improving efficiency.

One of the reasons why ITIL® is so well-appreciated and in demand globally is because of its versatility. ITIL® has been designed by keeping in mind the needs of different organizations. This allows the organization to incorporate the framework according to their requirements. One can estimate the scalability and flexibility of ITIL® with the fact that it can be easily adapted due to its ability to work in alignment with other practices such as Six Sigma, COBIT or TOGAF.

2) Certification Levels in ITIL® 4

The ITIL® 4 certification scheme has been designed in a way to align it with the existing ITIL® v3 and provide a clear path for the practitioners to continue developing their skills.

Below are the four certification levels within the ITIL® 4 scheme:

  • ITIL V4 Foundation - now available
  • ITIL Managing Professional (MP) - launching 2020
  • ITIL Strategic Leader (SL) - launching H1 2020
  • ITIL 4 Master - launching H2 2020

ITIL® V4 was introduced with new updates and schemes such as the embodiment of ITIL® Foundation and the ITIL® Master exams.

Once a student clears the foundation level examination, the next steps are the Managing Professional and Strategic Leader. Both these levels have a different set of examination and scheme.

ITIL V4 Foundation:

The ITIL® 4 Foundation Certificate is an introduction to ITIL® 4 framework. It allows the candidates to understand the IT Service Management by using the end-to-end operating model. It deals with the creation, delivery, and continual improvement of IT services and products. ITIL® 4 certified professionals can use the framework to enhance the IT Service Management capabilities in their organizations.

ITIL Managing Professional (MP)

ITIL® Managing Professional (MP) is designed for professionals who engage with technology and digital teams throughout the organization.

They are not just confined to the IT departments. This course attempts to give experience and expertise to run successful teams, IT projects, and workflows.

Modules cover ‘ITIL® Specialists’ in -

  • Drive Stakeholder Value
  • Create, Deliver and Support
  • High Velocity IT

ITIL 4 Managing Professional (ITIL MP) is a stream of four modules that are part of ITIL 4, the next evolution of ITIL.

ITIL® Specialist Create, Develop and Support

This module includes the expansion of the current ITIL® scope to cover the creation of the services. It also covers the activities involving the ‘core’ service management.

In this module, the focus will be on integrating the value streams and activities for creating, delivering, and supporting IT-enabled services and products.

ITIL® Specialist Drive Stakeholder value

In this module, all the interaction and engagement between the service provider and the customer, suppliers, users, and partners will be covered. The main aim of this module is to use the IT-enabled services to convert demand into value.

This module will help the candidates gain knowledge about SLA design, CX and UX design, communication, multi-supplier management, customer journey mapping, relationship management and many more.

ITIL® Specialist High Velocity IT

This module explores the different ways in which the digital organizations and digital operating models function in high-velocity environments.

Working practices like Agile and Lean, and technologies like Automation, Automated testing and Cloud are used to focus on the delivery of services and products in order to obtain maximum value.

ITIL® Strategist Direct, Plan and Improve

This module helps the candidates hone their practical skills to create an organization that believes in learning and improving and has an effective strategic direction.

It will cover the impact of the different working practices in the organization. It also provides candidates with practices and strategies to plan and deliver improvements.

To obtain the designation ITIL 4 Managing Professional or ITIL 4 Strategic Leader, the candidate must complete all modules in each stream, with ITIL Strategist being a universal module for both streams.

ITIL® Master




ITIL®  Managing Professional

ITIL® Strategic Leader











ITIL® Leader


deliver and









Plan and



Plan and


Digital & IT


ITIL® V4   Foundation

ITIL® Strategic Leader (SL)

This ITIL® Strategic Leader (SL) exam is designed for those who engage with “every digitally equipped assistance”. 

    The objective of this course is to develop an apprentice on how to utilize technology to address and deliver business procedures. It also emphasizes the role of IT in this process.

    The two modules under SL are:

    Both of these exams end at the same level which is the ITIL® Master exam. It is the most advanced level in the examination.

    ITIL® Master

    This certification is a reflection of the holder’s ability to apply ITIL principles and techniques to the workplace and achieve desired business outcomes.

    3) Certification Levels in ITIL® V3

    After the completion of classroom training and a written exam, the admins can complete their ITIL® training and get a certification.

    Levels of ITIL Certification within the ITIL V3 Certification scheme:

      • ITIL Foundation Certification Level
      • ITIL Practitioner Certification Level
      • ITIL Intermediate Certification Levels
      • ITIL Expert Level
      • ITIL Master Level

      1) ITIL® Foundation Certification

      This is the certificate for entry-level candidates and focuses on the key terminologies, elements, and concepts that will be used in the lifecycle of the ITIL®.

      2) ITIL® Practitioner Certification

      This certification will help the professional adapt the ITIL® framework according to the business objectives of their organization. This course can be taken up any time after a foundation certificate has been received. This course will also include metrics, communication, and organizational change management.

      3) ITIL® Intermediate Certifications 

      This certification covers different concepts associated with the ITSM. It is divided into two tracks- service lifecycle and service capability modules.

      4) ITIL® Expert

      At this stage, the Service Management professionals will be able to demonstrate the entire scheme of ITIL®. After this certification, the admin will obtain skills pertaining to the best practices of the ITIL®. Apart from the exam, to earn this certification, one needs 17 credits from previous modules and managing across the lifecycle module.

      5) ITIL® Master

      This is the highest level of certification in which the Service Management professional needs to explain why they chose their areas of study, methods, and principles. There is no certification exam. The Service Management professional must submit written assignments and some oral interviews.

      4) Career Benefits of having ITIL® Certification

      Here are the top career benefits of having an ITIL® certification:

      1. You will gain a detailed insight into the ITIL® framework helping you manage work better.
      2. You will have better job prospects.
      3. You will be recognized for your expertise and management skills in the organization.
      4. You will be able to understand the common terminologies used in business across the industries.
      5. You will be able to better know the relation between business and IT.
      6. There are several ITIL® v3 certifications that will help you build industry-relevant skills and competencies.
      7. The ITIL® certifications will open doors for you in terms of job roles within your organization.
      8. ITIL® is used globally, so there is a lot of potential for job growth in the market.
      9. For a person who has ITIL® Training, remuneration and pay scales will be much higher.
      10. Certified ITIL® professionals are in high demand and the market is stable enough for them to be in demand for a long time. So, investing in ITIL® certification is a low-risk effort.

      5) Benefits of implementing ITIL® in an Organization by ITIL® Certified Professionals

      The overall goal of ITIL® is the improvement of the business service. There are a certain set of practices that helps IT service management. The support system of the business service is optimized using the capabilities of the people, process, technology, and suppliers.

      • ITIL® is one of the most accepted and recognized approaches to IT service management and delivery. It is well-regarded all over the world.
      • ITIL® is a set of practices, not methodology, making it compatible with popular frameworks like PRINCE2 and PMP.
      • ITIL® acts as a service provider by running the IT department. This makes IT a core part of the business.
      • Processes like the ITIL® Incident Management and Problem Management quickly restore the services and also create workarounds.
      • ITIL® also allows organizations to prevent incidents by performing or conducting major incident reviews and eliminating root causes.
      • ITIL® helps your team better understand and manage customer expectations through service level management and business relationship management.
      • Change enablement and Continual Improvement enable the organization to align the services and products to the changing internal and external environments.
      • ITIL® helps in the management of accounts, budget and charging requirements related to service costs.
      • Risk analysis and management activities are one of the processes involved in the ITIL.
      • ITIL® helps keep the customer satisfaction high giving the organization competitive management.

      6) Credit System & Transition from ITIL® V3 to ITIL® V4

      The ITIL® credit system is used to provide support to the certification scheme of the ITIL®. This is done by recognizing your investment in the certifications.

       ITIL® V3 Credit system

      In the ITIL® v3 credit system, a specific credit value is assigned to every ITIL® certification. It is done on the basis of its level of ITIL® content. After the candidate has completed the ITIL® examination, certification and credits are awarded. These credits can be used to get the ITIL® Expert level of certification. For this, the candidate must have at least 22 credits. The credits can also include the 3 credits from the ITIL® practitioner that covers the full spectrum of ITIL® best practice.

      Before advancing to the ITIL® Expert, 17 credits are required to be earned. These can be earned in any order once the two credits for ITIL® Foundation have been completed.

      Here is detailed information on the credits assigned to different ITIL® Certification levels:

      ITIL® Certification Level


      ITIL® V3/V4 Foundation Certification

      2 credits

      ITIL® Intermediate Service Lifecycle stream:

      Service Strategy (SS)

      Service Design (SD)

      Service Transition (ST)

      Service Operation (SO)

      Continual Service Improvement (CSI)

      3 credits each

      ITIL® Intermediate Service Capability stream

      ·         Planning, Protection, and Optimization (PPO)

      ·         Service Offerings and Agreements (SOA)

      ·         Release, Control, and Validation (RCV)

      ·         Operational Support and Analysis (OSA)

      4 credits each

      ITIL® Managing Across the Lifecycle (MALC)

      5 credits

      The following credit values are needed for certification levels higher than the ITIL® Foundation:

      ITIL® Certification Level

      Number of Credits Required

      Composition of Credits

      ITIL® Foundation



      ITIL® Intermediate

      2 credits

      2 credits from ITIL® Foundation

      ITIL® Managing Across the Lifecycle (MALC)

      17 credits

      2 credits from ITIL® Foundation and a minimum of 15 credits from ITIL® Intermediate or complementary qualifications

      ITIL® Expert

      22 credits

      2 credits from ITIL® Foundation, minimum of 15 credits from either ITIL® Intermediate or complementary qualifications, and 5 credits from ITIL® MALC

      The transition from ITIL® v3 to ITIL® 4 scheme:

      One can gain the knowledge and skills required to learn the core concepts of the update while transitioning from ITIL® v3 to ITIL® 4 scheme.

        ITIL® v3 Foundation certified
        Once you have obtained the ITIL® v3 Foundation certification, you can straight away take the ITIL® 4 Foundation to transition into the new scheme. A new single exam will be required to cover the new material in the ITIL® 4 Foundation.

        ITIL® Intermediate/Practitioner level
        If you have started collecting credits from Intermediate or Practitioner levels, it is better to continue with the v3. This will help you prepare for an easy transition while gaining the designation of the ITIL® Managing Professional.

        ITIL® v3 expert
        If you are on this level, get the ITIL® Managing Professional designation by taking the ITIL® Managing Professional Transition module.

        After achieving the designation, you will only need to pursue the ITIL® Leader Digital and Strategy module instead of completing the ITIL® Strategic Leader stream. Completing both the streams will make you eligible to move towards the ITIL® Master.

        7) What is ITIL® V3 Service Capability:

        ITIL® Service Capability modules:

        • ITIL® Operational Support and Analysis
        • ITIL® Planning, Protection, and Optimization
        • ITIL® Release, Control, and Validation
        • ITIL® Service Offerings and Agreements

        ITIL® Operational Support and Analysis

        • ITIL® Operational Support and Analysis (OSA) module focuses on enabling event, problem, incident, access, request, IT operations, technical, and application management.
        • This module teaches organizations and individuals, the management of day-to-day operations of IT services.
        • The candidates also learn the implementation of the ITIL® processes enabling them to deliver and support IT services. 
        • The worth of this module is 4 credits.

        ITIL® Planning, Protection, and Optimization

        • One of the certifications of the ITIL® Service Capability workstream is the Planning, Protection, and Optimization (PPO) module.
        • The module focuses on enabling availability, capacity, demand management, information security, and IT service continuity.
        • Based on the ITIL® Service Design publication, the PPO course helps to develop an understanding of the ITIL® Service Design processes.
        • The PPO module is worth 4 credits.

        ITIL® Release, Control, and Validation

        • This module focuses on the practical applications of Release, Control, and Validation (RCV). 
        • This includes enabling plans, test, and implementing new services to meet the needs of the user and organization.
        • The course’s content is from the guidance contained in the ITIL® Service Transition publication.
        • The module is worth 4 credits.

        ITIL® Service Offerings and Agreements

        • ITIL Service Offerings and Agreements (SOA) focuses on the practical applications of the SOA practices to enable portfolio, service catalogue, service level, supplier, demand, and financial management.
        • This course is based on the guidance mentioned in the ITIL® Service Design and ITIL® Service Strategy publications.
        • This course helps the candidates understand the stages of the lifecycle of ITIL® – service strategy, design, transition, and continual improvement. 
        • The SOA module can help you earn 4 credits.

        8) Why was ITIL® V4  launched by Axelos?

        The most significant purpose for developing an advanced version of the ITIL® V3 was because of its specific shortcomings. These are -
              1. An unsatisfactory involvement with the ITSM Community
              2. Incompetent to perceive the current trends in software developments and IT services.

        The latest version addressed the bad relationship issues by giving them a heads-up as it will publish the updates in the community, thus avoiding any hindrance in the free flow of data. Moreover, to give the students a complete overview from the beginning, the whole foundation course under the ITIL® V4 has been revised. It is updated based on the requirements of modern business. What makes these revisions so accurate is the fact that they are based on the feedback of millions of ITIL® practitioners and are completely practical.

        Evolution of ITIL® V4 -

          • Evolved ITIL® practices in the wider context of customer experience, value streams, and digital transformation.
          • Embracing advanced ways of connecting with the community by adapting to the new ways of working such as DevOps, Agile and Lean hence promoting new alliances.
          • The framework of ITIL® V4 is designed to give comprehensive guidance to organizations on how they should address the new service management challenges effectively and utilize the latest technologies which will help them transform digitally.
          • Designed to assist the organization to provide effective governance and deliver accurate IT service management which is flexible, coordinated and integrated. The flexibility also allows the organization to provide accurate data all over the business without any interruptions to the free flow of data, ultimately improving the customer experience.
          • This update has made the ITIL® framework way more extensible. agile, and collaborative.

          What you will learn

          • The concepts, terms and terminology of ITIL®
          • ITIL® 4 best practices and how to implement them to streamline processes for continuous improvement

          • Fundamentals of Service Management, Service Lifecycle and other IT-enabled services.

          • Applying practices learnt to improve business decisions and optimize customer expectations

          • An in-depth preparation for ITIL® 4 Foundation certification


          There are no specific prerequisites for this course, and Axelos has not defined any specific eligibility criteria for the ITIL® 4 Foundation exam. However, the ITIL® 4 Foundation certification is in itself a prerequisite for the higher levels of ITIL® qualifications.

          3 Months FREE Access to all our E-learning courses when you buy any course with us

          Who should take this ITIL® Certification?

          • IT professionals
          • Business managers
          • Business process owners
          • Project managers
          • Students and individuals with interest in IT Services Management
          • ITSM Managers and aspiring ITSM Managers
          • Professionals working in other areas of IT like digital, product, development and service.
          • ITIL certified professionals who want to transition to the new version V4


          ITIL® Exam Prep

          The KnowledgeHut exam plan has been meticulously planned and created by resourcing ITIL® 4 questionnaires and exam blueprints. These will give you maximum learning benefit for clearing the exam at the very first attempt.

          The KnowledgeHut Guarantee

          Our USP is the quality of our training. Our instructors have created the most comprehensive curriculum for you to clear the exam. Check our 100% refund guarantee!

          Certification Journey Support

          Not just in learning, but you will get support in all aspects of the certification. Right from assistance with enrolling for exams to solving your doubts post workshop, we have your back!

          ITIL® Course Curriculum

          • Best Practice
          • ITIL History
          • ITIL Framework
          • ITIL Service Value System
          • The Four Dimensions Model
          • Benefits of ITIL
          • Service
          • Service Management
          • Value
          • Outputs Vs Outcomes
          • Costs
          • Risks
          • Utility and Warranty
          • Stakeholders
          • Value Co-creation
          • Products and Services
          • Service Offerings
          • Service Relationship
          • The ITIL Guiding Principles
          • Nature, Use and Interaction of the Guiding Principles
          • Focus on value
          • Start where you are
          • Progress iteratively with feedback
          • Collaborate and promote visibility
          • Think and work holistically
          • Keep it simple and practical
          • Optimize and automate
          • The Four Dimensions of Service Management
          • Organization and People
          • Information and Technology
          • Partners and Suppliers
          • Value Streams and Processes
          • External Factors
          • Service Value System Overview
          • Service Value Chain
            • Plan
            • Improve
            • Engage
            • Design and Transition
            • Obtain/Build
            • Deliver and Support
          • ITIL Management Practices
          • Information Security Management
          • Relationship Management
          • Supplier Management
          • IT Asset Management
          • Monitoring and Event Management
          • Release Management
          • Service Configuration Management
          • Deployment Management
          • Change Enablement
          • Incident Management
          • Problem Management
          • Service Request Management
          • Service Desk
          • Service Level Management
          • Continual Improvement

          ITIL® Certification Process

          ITIL® Salary & Role :

          The annual salary paid by companies to an ITIL® V3 certified Incident Manager in Washington DC is $92,800. This salary can range between $62,500 - $1,38,000.

          The average annual salary of an ITIL® V3 certified Problem Manager in Washington DC is $1,01,000. Depending on the company and experience, this salary can vary from $37,400 - $1,33,000.

          With an ITIL® V3 certification, a Change Manager can earn up to $94,700 in Washington DC. The annual pay for the Change Manager will vary from $57,800 - $1,55,000

          A Business Relationship Manager with an ITIL® V3 certification can earn an annual salary of $66,000 in Washington DC. The annual pay can vary from a minimum of $45,100 to a maximum of $1,20,000.

          A Project Manager with an ITIL® V3 certification in Washington DC can earn a yearly compensation of about $89,000. This compensation ranges between $52,000 - $1,32,000.

          The average annual salary of a  Service Delivery Manager with an ITIL® V3 certification based in Washington DC is about $1,05,000. This salary ranges between $72,000 - $1,50,000 in Washington DC

          The responsibilities and salaries of the ITIL® V3 Service Strategy roles in Washington DC are as follows:

          Sl No.
          ITIL Roles
          Salary in Washington DC (per annum)
          1.Business Relationship Manager
          A Business Relationship Manager identifies the needs of the customer and works on maintaining a positive relationship with them. They also ensure that the service provider offers the customer an appropriate catalogue of services.
          2.Demand Manager
          A Demand Manager anticipates, influences, and understands the demands of the customer.
          3.Financial Manager
          A Financial Manager manages the account, budget, and charging requirements of the IT service provider.
          4.IT Steering Group (ISG)
          Consists of the senior management from business and IT, the group is responsible for making sure that the strategies of its businesses are aligned with each other.

          5.Service Portfolio Manager
          Service Portfolio Manager is responsible for the development and offerings of the service provider. In cooperation with the IT Steering group, they decide which strategies will be offered to the customers.

          The responsibilities and salaries of the ITIL® V3 Service Design Roles in Washington DC are as follows:

          Sl No.
          Salaries (per annum)
          1.Applications Analyst
          An Applications Analyst is responsible for the management of applications throughout their lifecycle.
          2.Availability Manager
          Availability Managers analyze, define, measure, plan and improve the IT services’ availability.

          3.Capacity Manager
          Capacity Managers are responsible for the delivery of the services and infrastructure in a timely manner. They should also meet performance targets.
          4.Compliance Manager
          Compliance Managers makes sure that all the standards and guidelines are followed.
          5.Enterprise Architect
          The responsibility of Enterprise Architects is the maintenance of the Enterprise Architecture (EA) and their interrelations.
          6.Information Security Manager
          The Information Security Manager ensure that confidentiality, integrity, and availability of an organisation’s information, assets, IT services, and data is maintained.
          7.IT Service Continuity Manager
          The IT Service Continuity Manager is responsible for the management of the risks that could seriously impact IT services.
          8.Risk Manager
          A Risk Manager is responsible for the analysis of the asset’s worth to the business. This helps in the identification, assessment, and control of risks.
          9.Service Catalogue Manager
          A Service Catalogue Manager is responsible for ensuring that all the Service Catalogue’s information is accurate and updated.
          10.Service Design Manager
          The role of the Service Design Manager is to come up with new services and produce quality, secure, and resilient designs.
          11.Service Level Manager
          The Service Level Manager is responsible for ensuring that all the Operational Level Agreements, Service Management processes, and Underpinning Contracts meet the service level targets.
          12.Service Owner
          A Service Owner is the counterpart of the Service Level Manager when it comes to the negotiation of the Operational Level Agreements (OLAs)
          13.Supplier Manager
          A Supplier Manager ensures that the supplier’s contract meets the business’ needs. The contractual commitments must be made.
          14.Technical Analyst
          Technical Analysts provides technical support for managing the IT infrastructure.

          The responsibilities and salaries of the ITIL® V3 Service Transition Roles and Boards in Washington DC are as follows:

          Sl No.
          Salaries (per annum)
          1.Application Developer
          The Application Developer is responsible for the development and maintenance of the custom applications. This also includes the customization of the products according to the required functionality of the IT services.
          2.Change Advisory Boards (CAB)
          Change Advisory Board (CAB) are a group of people who advise the Change Manager on the issue regarding the prioritization, assessment, and scheduling of Changes.

          3.Change Manager
          The main job of a Change Manager is to make beneficial Changes without causing any major disruption to the IT services.
          4.Configuration Manager
          A Configuration Manager maintains the information regarding the Configuration Items. This information is required for the delivery of IT services.
          5.Emergency Change Advisory Board (ECAB)
          Emergency Change Advisory Board (ECAB) is a subset of the Change Advisory board. They make decisions regarding the high impact of Emergency Change.

          6.Knowledge Manager
          The primary goal of a Project Manager is the improvement of efficiency. This is achieved by gathering, storing, analyzing, and sharing information and knowledge.
          7.Project Manager
          A Project Manager makes sure that the deployment of a major release is done within the predicted time and cost. He also coordinates all the resources.
          8.Release Manager
          The Release Manager protects the environment of the software build and makes sure that the components released are correct.
          9.Test Manager
          The Test Manager makes sure that the deployed releases and services meet the expectations of the customer. They are also responsible for the verification of IT operations and determining if they can support the new service or not.

          The responsibilities and salaries of the ITIL® V3 Service Operation Roles and Boards in Washington DC are as follows:

          Sl No.
          Salaries (per annum)
          1.1st Level Support
          The 1st Level Support is responsible for the registration and classification of all the incidents. They have to promptly restore a failed IT service.

          2.2nd Level Support
          The 2nd Level Support takes over incidents that the 1st level support can't handle. The failure of the 2nd level support passes the incident to Problem Management.

          3.3rd Level Support
          The 3rd Level Support is the third-party suppliers that are hired to provide the solution to an incident after the 2nd level support fails to provide one.

          4.Access Manager
          The Access Manager's job is to prevent unauthorised access and provide access to authorized users.
          5.Facilities Manager
          A Facilities Manager is responsible for the management of the IT infrastructure and the physical environment. This includes the building's access management, environmental monitoring, cooling, and power.
          6.Incident Manager
          The Incident Manager is responsible for communicating the reports of the Incident Management process' effective implementation.
          7.IT Operations Manager
          An IT Operations Manager ensures that all day-to-day operational activities are carried out in a reliable and timely way.
          8.IT Operator
          An IT Operator is responsible for the performance of the day-to-day operational activities which includes installing standard equipment in the data centre, performing backups, and ensuring that scheduled jobs are performed.
          9.Major Incident Team
          Major Incident Team, comprised of the IT managers and technical experts, concentrates on resolution of the Major Incident. This team is lead by the Incident Manager.

          10.Problem Manager
          A Problem Manager manages the lifecycle of all problems so that such incidents can be prevented from happening. This also ensures that the impact of the incident is minimized.
          11.Service Request Fulfilment Group
          A Service Request Fulfilment Group is responsible for the fulfillment of Service Requests.

          The responsibilities and salaries of the ITIL® V3  Continual Service Improvement Roles in Washington DC are as follows:

          Sl No.
          Salaries (per annum)
          1.CSI Manager
          The Continual Service Improvement (CSI) Manager manages the improvements made to the IT Service Management processes and IT services.

          2.Process Architect
          A Process Architect's job is to make sure that all the changes made to the processes are well coordinated. They are responsible for the maintenance of the Process Architecture.
          3.Process Owner
          All the work related to the designing, sponsoring, and improvement of the processes falls under the Process Owner.

          ITIL® Exam:

          The PDCA Cycle or Plan-Do-Check-Act method will help you better prepare for the ITIL® V4 Certification exam. It consists of:
          The first step is planning. Read the ITIL lifecycle and create a study plan accordingly. Take full-length practice tests and make sure that you answer all the ITIL foundation exam questions.

          Do: After planning comes implementation. Convert your plans into action.

          Check: After implementation comes the reviewing. You need to assess the areas for improvement.

          Act: Once you know what areas to work on, revise, take the test and improve yourself till you achieve your target score.

          A trusted provider of technology-enabled testing and assessment, Prometric is leading the field of test development and delivery solutions. They have helped clients in the development and launching of several global testing programs. Apart from this, they also offer to measure the results and data accurately.  With a robust network of about 10,000 test centres in 160 countries, Prometric clients are able to offer test flexibility to the candidates.
          A wholly-owned subsidiary of ETS, Prometric's responsibility includes the development, delivery, and administration of about 10 million tests conducted for about 400 clients every year. These clients all hail from different fields like Information Technology, Healthcare, Professional, Corporate, Academic, Government, and Financial.

          To register for your ITIL® V4  Foundation exam session on Prometric, log in to and then follow the given steps:
          Step 1:
          Click on the ‘SCHEDULE MY TEST’ option present on the slider of the home page.

          Step 2: Next, you will be asked to choose the test sponsor for your ITIL® V4 Foundation exam. PeopleCert is the test sponsor for ITIL® V4 Foundation exam.

          Step 3: You will be redirected to the product page of PeopleCert where you will see details on all the exams conducted by PeopleCert.

          Step 4: Click on the ‘SCHEDULE MY TEST’ option available on the page.

          Step 5: Next, you will be asked to select your country. You need to select ‘INDIA’ to schedule your appointment for ITIL® V4 Foundation exam in Washington DC. After selecting the country, hit ‘Next’.

          Step 6: Next, you will be redirected to the page consisting of information on registration requirements and list of things you need to bring to the testing centre. Read and then hit ‘Next'.

          Step 7: This will lead to another information page consisting of the Privacy Policy Review. Agree to the conditions and click on ‘Next' to proceed.

          Step 8: In the next page, you will be asked to confirm if you are pre-approved for testing accommodation during the exam.

          Step 9: Next, you will be asked to provide your Eligibility ID and Last Name’s first four characters.

          Step 10: After your information has matched, you will be asked to select the date and time of your exam.

          Step 11: Next, there will be an appointment verification. Once it is done, you will be asked to provide additional information and select a test centre.

          Pearson VUE is a part of the Pearson. It is the largest learning company in the world. Its 35,000 employees across the globe work hard to satisfy the needs of the company’s 450 credential clients across the globe.
          Pearson VUE is responsible for the development, management, delivery, and growth of the testing programs of the credential owners. The company is leading in the field of computer-based testing. It deals with exams that have high stakes and provides the most secured testing environment. They also handle online practice tests.

          For scheduling an appointment for the ITIL® V4 Foundation exam through  Pearson VUE, follow the given steps:
          Step 1:
          Log in to the website:

          Step 2: Select ‘For test takers’ options and then click on ‘Schedule an exam’.

          Step 3: Next, you will be asked to enter the name of your test sponsor. Type ‘PeopleCert’ and hit enter.

          Step 4: Next, you will be asked to either ‘Create an account’ or ‘Sign in’. This account will help you in scheduling, rescheduling or cancelling your ITIL® Foundation exam.

          Step 5: Once you sign in successfully, you can easily schedule your ITIL® Foundation exam through Pearson VUE.

          First, you need to visit the website Next, click on ‘For test takers'. After that, follow the below mentioned steps:
          Step 1:
          As you hit the ‘For test takers' button, a drop-down list will appear. Select ‘Schedule an exam' from it.

          Step 2: You will be redirected to a page where you would have to enter your test sponsor’s name i.e., PeopleCert for the ITIL® exam.

          Step 3: On the next page, you will be able to see ‘Find a test centre' option on the right side of the page.

          Step 4: Once you hit the ‘Find a test centre' option, you will be asked for the location that you are searching for. Enter ‘Washington DC' and hit ‘Search'.

          Step 5:  As you hit the ‘Search' button, you will get a list of all the available test centres in Washington DC.

          Below are the Pearson VUE test centres in Washington DC:

          1. Academy of Hope Adult Public Charter School
            2315 18th Place NE
            Washington, District Of Columbia 20018
            United States

          2. Urban Ed, Inc.

            2041 MLK Jr. Avenue SE
            Suite M-2
            Washington, District Of Columbia 20020
            United States

          3. Prince George's Community College - Hyattsville

            6505 Belcrest Road
            Room 136
            Hyattsville, Maryland 20782
            United States

          4. AmericaTech, Inc.

            8401 Colesville Road
            Silver Spring Metro Plaza, Unit 503
            Silver Spring, Maryland 20910
            United States

          5. Insyte

            901 North Pitt Street
            Suite 105
            Alexandria, Virginia 22314
            United States 

          The Prometric Centre in Washington DC is located at:
          Huntington Learning Centre

          12379 Dillingham Square
          Lake Ridge, VA 22192

          One of the key components of the ITIL certification cost is the exam fee. It varies according to the level of the ITIL® Certification exam you are taking.

          Sl No.

          ITIL® Exam Cost (V3 & V4)

          Price for India


          ITIL®V3  Foundation



          ITIL® V4 Foundation



          ITIL® Intermediate

          Service Lifecycle Modules

          Service Strategy


          Service Design


          Service Transition


          Service Operation


          Continual Service Improvement


          Service Capability Modules

          Operational Support and Analysis


          Planning, Protection, and Optimization


          Release, Control, and Validation


          Service Offerings and Agreements



          ITIL® Practitioner



          ITIL® Managing Across the Lifecycle


          ITIL® Certification cost:

          The Instructor-Led training for your  ITIL® V4 Certification in Washington DC has a price of about $ 1,299. This will give you access to the ITIL® V4 Certification training in Washington DC for 90 days.

          The  ITIL® V4 Certification cost includes some additional components other than the certification cost. These are for the ITIL® Practice Tests and ITIL® Study Guide. The study guide is available in two options. You can either get the paperback edition or get a soft copy. The ITIL® study guide's paperback edition will cost you about $30, while the soft copy is a lot cheaper than that.
          Also, for the preparation of your ITIL® V4 Certification exam, you will have access to full-length free practice tests. If you want to have more practice, you can always buy the practice tests offered by the other ITIL certification exam websites. Usually, they cost anything between $25 to $50.

          ITIL® Training:

          Here are a few prerequisites that you should consider while selecting an ITIL® V4 Certification Training Institutes in Washington DC:

          • The training institute must be accredited by Axelos through Peoplecert.
          • A high passing rate.
          • Accredited and experienced trainers and consultants.
          • An exclusive Pre-Courseware to deal with more specific queries.
          • If the training is based on live case studies, role plays and consulting exposure or just slides.
          • Feeling assured that the ITIL® V4 Certification is worth all the money spent on. 

          The following professionals can take up the ITIL® V4 Certification Training:

          • IT Professionals (System, Application, Voice, Network, Technical)
          • IT Architects
          • IT Planners
          • IT Consultants
          • IT Security Managers
          • IT audit managers
          • IT & Business Supervisory staff
          • Executives, SMEs, and Managers
          • Service Designers
          • Business Leaders
          • Team leaders

          Searching for the best  ITIL® V4 Certification Trainer in Washington DC can be difficult.  Here, we have mentioned a few prerequisites that you should check before selecting your certification  trainer:

          • Make sure that your trainer is ‘ITIL Master Certified’ and is a Senior Consultant.
          • Your trainer must have a sufficient number of experience in the field. 
          • Make sure that the trainer has the right attitude and skill set .
          • Find out about the other learning facilities offered by the trainer.
          • Make yourself familiar with your trainer’s Certification Exam Preparation techniques.
          • Get complete information about the fee structure of the Certification training. 

          The price of the classroom training for ITIL® V4 Certification in Washington DC is about $795. It will take about 2 to 3 days to complete the classroom training program.

          An ITIL® V4 Certification training in Washington DC  will help you completely understand the Service Management process and improve your skills in this area. There is predictability and consistency in Service Delivery across various processes, units and organisations. The ITIL Framework ensures that this is maintained. Here are some of the benefits of an ITIL® V4 Certification training.
          Better equipped:
          ITIL® V4 training will give you a detailed understanding of the ITIL framework.  During the training, you will learn how to manage your work better. Moreover, understanding the activities and processes that are involved in the ITIL framework  will help you better appreciate its need and application.  You will be able to get the work done efficiently and your productivity will improve.

          Better pay: Needless to say,  with an ITIL® V4 certification,  you will have better job prospects. When it comes to other non-certified candidates you will always have an upper hand in the ITSM sphere. For an ITIL® certified professional, 15% hike in their average annual salary can be expected. Although,  the salary figure will also depend on the total work experience that you have. But rest assured, after the completion of the ITIL® V4 certification, you will definitely get an increment in your salary.

          Recognition of expertise: An ITIL® V4 certification will put you on the map in your organisation. Your expertise and skills will be far beyond your colleagues who don't have the certification. You will always have an upper hand when it will come to the management of the services in your organisation. Your senior management and colleagues will definitely appreciate your efforts in the effective management of the processes and services.

          Common terminology: ITIL® V4 certification gives you a detailed understanding of the ITIL framework that includes  the common terminologies that are used in industries across the globe.

          Holistic view: The ITIL® V4 Certification training will provide you with a thorough knowledge of everything that you need to know about the infrastructure and IT services of various businesses. Getting this certification will help you make a significant contribution to the organisation by understanding the ITIL framework.

          Meet your instructors

          Become an Instructor

          Sam Elgawady


          A consultant and practitioner of ITSM, Project Management, Process Improvement, ITIL Capabilities and Lifecycle Trainer, and IT Business Analyst; Sam has over 15 years of experience in the IT industry.

          Having started his career as a computer technician, then a system administrator, he subsequently went on to play the roles of Business Analyst, IT Manager, IT Consultant, Project Manager, and Training Manager. He has implemented solutions, improved IT Processes, managed projects and delivered training initiatives, and workshops on various best practices including Project Management, ERP & CRM, Business Analysis, ITIL V2 and V3 Track, COBIT, ISO20K to a number of leading private and public sector organisations in Australia, Malaysia, Hong Kong, Egypt, Qatar, Oman, Nigeria, Kuwait, Jordan, KSA and UAE. His mentoring and counselling capabilities are beyond par and he brings in his vast experience while tutoring professionals who wish to become experts in their fields.

          View Profile

          Prayas Kad

          Lead Management Trainer & Consultant

          Prayas has over 15 years of IT experience spanning across Project & Test Management, Stakeholder Management, Software Validation & Verification, Data Migrations & Integration, Learning & Development Projects, Data warehousing, Business Intelligence and Software Developments, Reporting and Analytics. Assignments. 
          His expertise is primarily in domains like Insurance, Finance, Banking, Telecom Billing, Aircraft Software Maintenance MRO, CRM, UK E-Governance Projects, Publishing Media, and Retails.
          He brings in his vast experience and expertise into his training workshops, and mentors participants in areas of Test management and Integration.

          View Profile

          Milind Gawaskar

          Business Analyst

          Milind is an IT Service Management (ITSM / ITIL) and Business Process Consultant with more than 11 years of versatile IT industry experience and balanced exposure across crucial IT areas including IT Strategy, IT Pre-Sales, IT Service Delivery, IT Risk & Assurance, IT Service Management & Performance Improvement, IT Governance, Business Process Management, Organizational Change Management, Application Development & Support and Infrastructure Support.

          His vast area of expertise helps him mentor and train professionals on a variety of subjects and fields. His qualifications include certifications from Lean Digital, ITIL and COBIT.

          View Profile

          Ian Hirst

          Project Manager

          Ian Hirst is a Certified Project Management Professional (PMBOK) and a highly experienced Project Management and Information Technology specialist who has been involved in the IT industry for over 30 years.

          Ian is a Project and Program Management trainer, instructor and counsellor providing project health check, project recovery and program planning support to a variety of business and IT projects and programs in many organizations. 

          He has been a lecturer at the Australian National University and the University of NSW. 
          Ian’s expertise lies in : 
          • Project & Programme Management
          • Transition Management
          • Stakeholder Management
          • Change Management
          • IT Governance
          • Software Development
          • IT Infrastructure
          • Testing & Test Management
          • Business & Systems Analysis
          • Business Process Re-engineering
          • Requirements Management
          • Risk Management
          …among other disciplines.

          View Profile

          reviews on our popular courses

          Review image

          The instructor had immense knowledge and provided relevant examples. The course helped me learn the best practices to implement in my routine work. Thanks, KH!

          Ananthalakshmi Mylavarapu

          Application Support Manager
          Attended ITIL® V4 Foundation Certification workshop in October 2019
          Review image

          It was a good training. Thank you, KnowledgeHut!

          Abhishek Swain

          Senior Product Specialist
          Attended ITIL® V4 Foundation Certification workshop in December 2019
          Review image

          It was a good workshop conducted by KnowledgeHut. All the materials and resources were adequate. The support via chat was also very good. Overall, a useful experience.

          Pradipto Chakrabarty

          Business delivery leader
          Attended ITIL® V4 Foundation Certification workshop in December 2019
          Review image

          Recently, I had completed my ITIL training from KnowledgeHut. It was a very good experience with well-experienced instructors.

          Gopala T Rao

          Manager IT
          Attended ITIL® V4 Foundation Certification workshop in December 2019
          Review image

          I had attended the 2-day ITIL Foundation training. The trainer was very knowledgeable and gave real examples to explain all the concepts.

          Sanchita Biswas

          Project Manager
          Attended ITIL® V4 Foundation Certification workshop in October 2019
          Review image

          The training was really good. It was very helpful in understanding the IT organisation process and related problems.

          Manoj Lawand

          Application Support Analyst
          Attended ITIL® V4 Foundation Certification workshop in October 2019
          Review image

          A collaborative and informative session. I liked how the trainer explained the things with live examples.

          Abdul Aziz Nadaf

          Sr. Quality Assurance Engineer
          Attended ITIL® V4 Foundation Certification workshop in August 2019
          Review image

          It was an excellent workshop that I had ever attended and the instructor was very knowledgeable. The course delivery included many current market examples.

          Mohammed Sadhik

          KSA IT Lead
          Attended ITIL® V4 Foundation Certification workshop in August 2019



          Any registration cancelled within 48 hours of the initial registration will be refunded in FULL (please note that all cancellations will incur a 5% deduction in the refunded amount due to transactional costs applicable while refunding). Refunds will be processed within 30 days of receipt of written request for refund. Kindly go through our Refund Policy for more details:

          Please send in an email to, and we will answer any queries you may have! 

          Have More Questions?

          ITIL® V4 Foundation Certification Course in Washington, DC

          ITIL in Washington Washington Being the capital of the United States, Washington is one of the most important economic and financial hubs of the country. There are plenty of businesses that operate in the city and the scope for technology is massive. The Course IT is one of the most popular occupations for those who live in the United States. The ITIL Certification in Washington is a great opportunity for anyone in the city to learn how to run an IT business. The ITIL foundation training in Washington is an online course through which one will be able to start and manage their own business or improve the ones that they are already working in. The course contains all the particulars and modules that are related to IT services. Some of the best tutors in the industry are at your service to make sure that you get all of your doubts cleared. The certification is important in the modern business scenario as the methods have been proven to be extremely successful. The ITIL foundation online training in Washington module covers pretty much the entire syllabi of IT development and infrastructure. They are designed with a holistic approach, making it a brilliant option for those looking to make it big in this sector. The online classes too are very convenient, allowing one to take their time and manage their classes better. The ITIL certification online training in Washington from KnowledgeHut focuses on all of the main parameters that are present in the IT sector allowing one to gain an additional boost in getting to understand organizational techniques and business behaviours better. The KnowledgeHut Advantage: KnowledgeHut is a great place to avail your ITIL foundation certification training in Washington. The online training option because of its convenience, is preferred by a lot of students today. You can plan your course according to your availability and it does not get better than that. The ITIL foundation certification online in Washington covers all of the basics of IT servicing and allows you to implement them in real-time business applications. The Information technology infrastructure library ITIL certification in Washington has online courses that cover the main sectors of IT such as Strategy, Design, Transition, Operation and Service Improvement. The ITIL foundation classroom training does have a lot of flexibility and you can choose the certification level based on your level of expertise. With the e-learning option, you can choose your own expertise with the ITIL certification in Washington. Depending on which service it is that you choose, the ITIL foundation training in Washington will allow you to get the right material with which you can successfully implement the various methods required.