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ITIL Key Concepts: An Overview Of Processes And Functions

Applying technology and Information in businesses make the work in the multiple domains in the industry much easier. Technology by far has evolved to such an extent that you can now just by click know all about the various data and figures that are flowing from various parts of the world. Numerous streams like Business Analytics, Information Technology department, Big Data Expert and many more domains are there in almost every big-weight companies.  Numerous functions such as framing policies and management decisions are taken with a set of advanced programs and software that is as per the latest trends of the industrial norms and standards.  Even the management and the decision maker of the companies are making use of the programs like Hadoop, Tableau,  Red Hat Linux and many more are applied to take up the correct decision in the arena of conceptualization and statistical interpretation that is benefitting the organizations by manifold.The benefits that you get from all the technological configurations are the main reasons that you should definitely adopt ITIL if you want to go for smooth business dealings. This is the crucial concept that governs the establishment of Information Technology Infrastructure Library or in short, ITIL.  As mentioned earlier, the establishment of the Information Technology Department and the incorporation of the highly advanced program have led to the ease of operation in the daily industrial functioning. Apart from the comfort, this system of ITIL has led to the saving of much time and economy that the company had to make that same work to do it manually. ITIL also ensures that the tenets of the mechanical function are governed by the highest standard of quality and precision.  Check out the linkThe concept of the ITIL and stepsWith constant upgrade and functioning of the whole idea of ITIL, the latest updates of the entire framework was put forward in the year 2011 which have profoundly become popular due to its ease of installation and configuration. By this latest terminology, you can divide the concepts and functions into the following categories:Services: The principal concept of the ITIL is that it implies that the customers will be provided with all the requisite levels of satisfaction and commitment without any loss or investment on the part of the customers.Service Assets: The assets literally mean the resources. The resources imply the infrastructure and the facilities that the providers can make provision of to both the business and the customers.Service Management: Managing the service efficiently and delivering the most to the customers for the ultimate level of popularity is what service management implies in the concept of ITIL.Utility, Warranty, and Value: Now comes the crucial part. The value-based integrity which governs the principal concept of the ITIL is the central tenet that will help you to go for the quality service and eliminate all the bugs and constraints that have been affecting the whole utility of the service to the customers. With the assurance of the quality facility, provisions must also be made about the warranty that will ensure the reliability and guarantee of the functioning.Processes: Coming to the next point, you need to see that every set of programs or entity requires an efficient way of governing. These practical sets of rules are known as processes that are used to achieve a specific target or goal.  Processes can be used for delivering the desired outcome to both company stakeholder and client. They can make a valid transition of the input to the targeted output. While achieving the target, you must always measure the process and see if they can be pulled out regardless any particular events.Functions: Functions are usually the medium by which the group of employees and the high-end programs are used to follow up the processes that are used to make up the operations efficiently.Roles: The responsibilities that are entrusted to each set of entity are that specific people will play in the execution of the project.Capabilities: Lastly, the whole system jots down the specified abilities and the achievement that a set of entity can achieve so that the role and responsibilities could be efficiently distributed according to that. Check out the diversity in Process and the Function that is involved in the whole deployment of ITILFrom the above points, you can now clearly understand the framework of the whole of ITIL that will help you to install the efficient system in your company. From there you can see that the main facets that are governing ITIL are the processes and the functions. They cover the various aspects such as the Release Management, Event Management, Capacity Management and many more that can be bundled up under the process and functional elementNow you can take a look into the process that are involved with the 2011 version of the ITIL.  These processes are also functions that are included in the whole system of ITIL. The only thing is that the process stands for the deployment while the service holds for the practical application of the below mentioned five stages. They are divided into five stages by the importance and position in the life cycle of the service:Service Strategy: The first and foremost step of the whole process of the ITIL framework is to chalk out a strategy. The development of the plan is the key to determine the functioning of the entire system, which includes all the facilities and provision that the company can offer to the organization and client as a whole. It will also help you know about the errors and updates that need to be done to improve the function of the IT organization and go for imperative manner.Service Design: The whole plan is to go for the service and design the latest version of Information Technology service.  This implies architecture of the program which traces up the entire new Information Technology function and how you can incorporate the improvisation in the more original service.Service Transition: After planning and designing, now you need to finally configure, install, organize and install the Information Technology service that will ultimately help you to coordinate in an organized manner.Service Operation: Now comes the testing and functioning part. The services that were developed in the previous processes that will help you to know about the working of the process that in turn will help you to see if it is working or not. The process consists of granting the request of the users, servicing of the errors and then carrying out the task that was meant to be completed.CSI or Continual Service Improvement: Now while the whole process is fully operational, you can find out the scope that you need to go for the continual improvement of the service that will do the service more and better. The stage aims to improve the service and deliver the performance with precision continuously. You need to go for the continuous improvement by constant monitoring of the scenes mentioned above.Case Study of the whole scenario and its success storyIf you want to go for the deployment of the ITIL service, then you can take an instance of the successful case study that was conducted on a reputed Energy Company that used the application of the ITIL to make its business a world-renowned one. This manufacturing company has a worldwide employee of 100,000 people. Its operational units were spread across the 100 countries over six continents. In the year 2004, the company was followed by many acquisitions and the merging of other small companies. These significant changes forced the company to take some altering business decisions to keep pace with the newer scenario.  Its different expansion in geographical length and massive trade made it necessary to reach a point of excellence and standards that would entirely satisfy the Global standard of operating an organization on a large scale.Therefore, massive employment of the ITIL service was deployed. At first, the aim was to merge 430 data centers into a consolidated four mega data center. The model of business and IT service was to bring at par with the global standard, not the regional standard. The operational cost will also be reduced without affecting the precise level of output.  The target to reduce the operational cost was up to 25 percent. A three-year time was planned to achieve such mammoth task with the help of ITIL framework.To achieve the entire target and meet the highest standard of global functioning and services, the company gave the responsibility to the ITIL team and the provider. The team identified four areas that need to be improved in this regard. These were- Problem, Incident, Release and Change Management that needed the upgradation.  For this, the company has to merge the new data centers into one mega-center by upgrading the technology of the prospective mega data centers and processes need to be deployed within two years. The final year would be the observation period for the implementation.Within less than three years, the company overachieved its target and established the change it wanted in its operation. The uptime of the network increased by up to 97 percent and the smoothness in the transaction increased up to 99 percent. The operational cost was saved by up to 25 percent and 14 percent increase in the use of desktop and laptop where it was previously worked manually.The benefits that are attached to the Information Technology Information Library are immense. It is advisable that if you are thinking of starting a company or already heading a company, then you can go for establishing an IT department deployed with the process of ITIL.
ITIL Key Concepts: An Overview Of Processes And Functions
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ITIL Key Concepts: An Overview Of Processes And Functions

Applying technology and Information in businesses make the work in the multiple domains in the industry much easier. Technology by far has evolved to such an extent that you can now just by click know all about the various data and figures that are flowing from various parts of the world. Numerous streams like Business Analytics, Information Technology department, Big Data Expert and many more domains are there in almost every big-weight companies.  Numerous functions such as framing policies and management decisions are taken with a set of advanced programs and software that is as per the latest trends of the industrial norms and standards.  Even the management and the decision maker of the companies are making use of the programs like Hadoop, Tableau,  Red Hat Linux and many more are applied to take up the correct decision in the arena of conceptualization and statistical interpretation that is benefitting the organizations by manifold.The benefits that you get from all the technological configurations are the main reasons that you should definitely adopt ITIL if you want to go for smooth business dealings. This is the crucial concept that governs the establishment of Information Technology Infrastructure Library or in short, ITIL.  As mentioned earlier, the establishment of the Information Technology Department and the incorporation of the highly advanced program have led to the ease of operation in the daily industrial functioning. Apart from the comfort, this system of ITIL has led to the saving of much time and economy that the company had to make that same work to do it manually. ITIL also ensures that the tenets of the mechanical function are governed by the highest standard of quality and precision.  Check out the linkThe concept of the ITIL and stepsWith constant upgrade and functioning of the whole idea of ITIL, the latest updates of the entire framework was put forward in the year 2011 which have profoundly become popular due to its ease of installation and configuration. By this latest terminology, you can divide the concepts and functions into the following categories:Services: The principal concept of the ITIL is that it implies that the customers will be provided with all the requisite levels of satisfaction and commitment without any loss or investment on the part of the customers.Service Assets: The assets literally mean the resources. The resources imply the infrastructure and the facilities that the providers can make provision of to both the business and the customers.Service Management: Managing the service efficiently and delivering the most to the customers for the ultimate level of popularity is what service management implies in the concept of ITIL.Utility, Warranty, and Value: Now comes the crucial part. The value-based integrity which governs the principal concept of the ITIL is the central tenet that will help you to go for the quality service and eliminate all the bugs and constraints that have been affecting the whole utility of the service to the customers. With the assurance of the quality facility, provisions must also be made about the warranty that will ensure the reliability and guarantee of the functioning.Processes: Coming to the next point, you need to see that every set of programs or entity requires an efficient way of governing. These practical sets of rules are known as processes that are used to achieve a specific target or goal.  Processes can be used for delivering the desired outcome to both company stakeholder and client. They can make a valid transition of the input to the targeted output. While achieving the target, you must always measure the process and see if they can be pulled out regardless any particular events.Functions: Functions are usually the medium by which the group of employees and the high-end programs are used to follow up the processes that are used to make up the operations efficiently.Roles: The responsibilities that are entrusted to each set of entity are that specific people will play in the execution of the project.Capabilities: Lastly, the whole system jots down the specified abilities and the achievement that a set of entity can achieve so that the role and responsibilities could be efficiently distributed according to that. Check out the diversity in Process and the Function that is involved in the whole deployment of ITILFrom the above points, you can now clearly understand the framework of the whole of ITIL that will help you to install the efficient system in your company. From there you can see that the main facets that are governing ITIL are the processes and the functions. They cover the various aspects such as the Release Management, Event Management, Capacity Management and many more that can be bundled up under the process and functional elementNow you can take a look into the process that are involved with the 2011 version of the ITIL.  These processes are also functions that are included in the whole system of ITIL. The only thing is that the process stands for the deployment while the service holds for the practical application of the below mentioned five stages. They are divided into five stages by the importance and position in the life cycle of the service:Service Strategy: The first and foremost step of the whole process of the ITIL framework is to chalk out a strategy. The development of the plan is the key to determine the functioning of the entire system, which includes all the facilities and provision that the company can offer to the organization and client as a whole. It will also help you know about the errors and updates that need to be done to improve the function of the IT organization and go for imperative manner.Service Design: The whole plan is to go for the service and design the latest version of Information Technology service.  This implies architecture of the program which traces up the entire new Information Technology function and how you can incorporate the improvisation in the more original service.Service Transition: After planning and designing, now you need to finally configure, install, organize and install the Information Technology service that will ultimately help you to coordinate in an organized manner.Service Operation: Now comes the testing and functioning part. The services that were developed in the previous processes that will help you to know about the working of the process that in turn will help you to see if it is working or not. The process consists of granting the request of the users, servicing of the errors and then carrying out the task that was meant to be completed.CSI or Continual Service Improvement: Now while the whole process is fully operational, you can find out the scope that you need to go for the continual improvement of the service that will do the service more and better. The stage aims to improve the service and deliver the performance with precision continuously. You need to go for the continuous improvement by constant monitoring of the scenes mentioned above.Case Study of the whole scenario and its success storyIf you want to go for the deployment of the ITIL service, then you can take an instance of the successful case study that was conducted on a reputed Energy Company that used the application of the ITIL to make its business a world-renowned one. This manufacturing company has a worldwide employee of 100,000 people. Its operational units were spread across the 100 countries over six continents. In the year 2004, the company was followed by many acquisitions and the merging of other small companies. These significant changes forced the company to take some altering business decisions to keep pace with the newer scenario.  Its different expansion in geographical length and massive trade made it necessary to reach a point of excellence and standards that would entirely satisfy the Global standard of operating an organization on a large scale.Therefore, massive employment of the ITIL service was deployed. At first, the aim was to merge 430 data centers into a consolidated four mega data center. The model of business and IT service was to bring at par with the global standard, not the regional standard. The operational cost will also be reduced without affecting the precise level of output.  The target to reduce the operational cost was up to 25 percent. A three-year time was planned to achieve such mammoth task with the help of ITIL framework.To achieve the entire target and meet the highest standard of global functioning and services, the company gave the responsibility to the ITIL team and the provider. The team identified four areas that need to be improved in this regard. These were- Problem, Incident, Release and Change Management that needed the upgradation.  For this, the company has to merge the new data centers into one mega-center by upgrading the technology of the prospective mega data centers and processes need to be deployed within two years. The final year would be the observation period for the implementation.Within less than three years, the company overachieved its target and established the change it wanted in its operation. The uptime of the network increased by up to 97 percent and the smoothness in the transaction increased up to 99 percent. The operational cost was saved by up to 25 percent and 14 percent increase in the use of desktop and laptop where it was previously worked manually.The benefits that are attached to the Information Technology Information Library are immense. It is advisable that if you are thinking of starting a company or already heading a company, then you can go for establishing an IT department deployed with the process of ITIL.
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ITIL Key Concepts: An Overview Of Processes And Fu...

Applying technology and Information in businesses ... Read More

How Can ITIL Training Help You Depict Yourself As A Viable Choice In An Organization?

In this age of specialization, you need to look into the matter of precision and perfection. Whatever you are training, whether if you are a manager or you are an Information Technology expert, the correct procedure of management and understanding the importance of the proper provision is the key to success. From house to the workplace, with productive managing capacity, you will be undoubtedly successful and achieve your goal.In today's world, equipping oneself with correct knowledge and certification is very crucial to achieve a significant career path. The work culture has become an arena of ultimate growth and development of both the employees and the organization as a whole. With constant evolution and innovation, the work environment has seen some significant transition in the method of functioning that was never seen before. An individual who is on the verge of making a successful career must know how to build up a secure network and attend the training for all the newer changes that are occurring with every passing day. Mere acquiring a degree year ago suddenly becomes backdated as there were some more unique innovations in the meantime. He or she must also start analyzing his or her capacity to intake and tap the knowledge to their advantage.The facets of training in ITILITIL implementation can take your organization to the next level of functioning. Whether you are focusing on operational cost reduction or increase in customer satisfaction, ITIL would always seem like a viable option.  The ITIL training is one such training apart from your traditional degree that will help you to know about the management of the Information Technology deployment in the integrated environment. The application of the ITIL was first introduced in an integrated and highly functional environment of the cabinet office of UK government. Nowadays, every organization around the world is implementing the goodness of ITIL in every field to take the foundation and organizational capability to all the next level. You need to learn all about the ITIL from the foundation level. The ITIL Foundation is a framework that will help you to improve the field of quality and innovations with active nurturing of the frame and making the service efficient in all the organization.Taking a particular reason in the practicality of the management that will help you to know implement in the real-time scenario. In the training of the implementation of ITIL, you will learn all about utilizing the available resources that will help you to deploy all the guiding principle that govern the ethics and efficient management of the organization. In the training of ITIL, you will learn all about the maximizing of overall trade and final output of your organization. ITIL learning will help you to become better IT and project manager. Due to its undisputed usage, nowadays, every government and non-government organization are hiring the professionals or training its existing professional for implementing ITIL scenario. Information Technology Infrastructure is that body of knowledge and a set of best practices that can be facilitated for the purpose of best service management. In short, the purpose of ITIL training can be jotted down at the following point:ITIL solves problems with enduring and effective answersIt has the ability to convert creative ideas and concepts into services for a wide range of customersITIL training would ensure that an organization learns from successes and failures so that they can manage new challenges and various types of opportunities.ITIL training also helps an organization to control costs and risks that can otherwise destroy the value created by the service.  Benefits of training in ITILProceeding to the interests in the career that you will get with ITIL, here are top reasons to consider a reliable certification in the field of ITIL:The implementation of the holistic deployment of efficient analyzing and managerial services, ITIL certification in your resume is the direct key to land you a higher paying job compared to the non-ITIL certified. You can land up a position as IT architects or ITIL program managers with a six-figure salary in top-notch MNCs. Watch the following video for ITIL interview questions and answers.ITIL as a course, just like any other course, is divided into five levels, ranging from the Foundation Course to the Master Level course. Every level is focused on honing a unique level of skill and decision-making practices step by step as you advance to the end of the course. Attending each of the class by heart will not only help you to achieve the desired target but also make you understand the skill set that requires best practices in the industrial scenario ensuring your promotion.ITIL will help you to make more confident about the practices and skill sets that are required for the overall growth and development of the company you are working for. Naturally, it will help you to develop your career to next level.Case Study:Have you ever wondered what do Microsoft, Boeing, and IBM have in common? These companies are all global organizations which have a large employee force. Interestingly, despite being global and possessing a huge number of employees, they are still able to deliver great service to their customers. One of the key reasons behind the successful sustenance of these companies for a long period of time lies in their ability to leverage the benefits of the ITIL framework. People who have an ITIL certification are always in high demand because they know how to use the ITIL framework to the advantage of the business you are associated with.For instance, if you are a professional who has gained the ITIL certification, you stand the chance of gaining better skills. An ITIL certification would always help you to stay relevant in the fast-evolving IT world. An ITIL certification would always help you to build a stable IT certification. The detailed knowledge would also help you to acquire reliable resources with the help of which you can maximize the business strategies.Thus, you can now see the reason why ITIL is in demand among all the companies. If you are right now associated with an MNC, then you can go for the ITIL training as soon as possible.
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How Can ITIL Training Help You Depict Yourself As ...

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ITIL Framework And Processes - An Unmissable Guide

ITIL refers to a public framework which best describes the best practice in the effective management of IT service. It facilitates the practical framework for the authority of various procedures related to the IT processes. It is also associated with the continual measurement and improvement of the quality of IT service that is to be delivered. The IT service that has to be given is from the perspective of customers as well as the organization. Since its creation, ITIL has become the widely accepted approach to IT service supervision in the world. There are various benefits related to the implementation of ITIL practices. With the practical implementation of ITIL practices, there would be an increase in customer satisfaction related to the IT services.   The origin of ITIL ITIL practices first came to light in the late 1980s by the Central Computer and Telecommunications Agency which is often abbreviated as CCTA and is located in Britain. The popularity of ITIL practices lies in the fact that these methods are not rigid. It provides a framework with the help of which organizations can adapt to their own needs.   It is important to note that ITIL breaks down the functions related to IT into full capacity and discrete components that usually spans across the entire length of the enterprise in terms of IT practice. Moreover, these services are designed in a block manner so that they can be utilized for the use of an external service provider. ITIL comprises of strategic, tactical and operational components. The vital elements comprise of long-term goals of a particular service and high-level activities are required to undertake them.   The tactical components comprise of individual processes that would monitor the assignments and activities required to execute the service. Furthermore, operational aspect includes of the specific implementation of the various procedures so that it can provide assistance to the stakeholders and the users. In this context, it is important to note that the completion of the operational assignments implies that the strategic objectives are achieved within the expected frames of time. The various versions related to ITIL practices The ITIL practices were first published from 1987 to 1996 on behalf of the CCTA organization. In this context, it is important to note that the second version of ITIL was released in the form of books from 2000 to 2004. Quite interestingly, the initial version of ITIL comprised of a collection of 31 books. This group has usually covered all notions of the IT provision. The service strategy of ITIL It is important to note that service strategies related to ITIL usually comprises of assessing the current market requirements and offerings. By carefully examining the offerings and plans, the organization can create a program so that the services can meet needs. In this context, it is vital to note that ITIL service strategy comprises of separate processes. They are in the form of financial management, strategy management for IT services, business relationship management, demand management and service portfolio management. Here is the detailed description of each of these processes.  Financial Management: It is focused on the services and commercial spending. It comprises of the aspects of accounting, budgeting, and charging activities of the organization. This type of process is also focused on the costs so that it can provide the required amount of services while maximizing the value of the service.   Relationship Management of the organization: It is that type of a relationship management that involves the creation and maintenance of relationships related to the clients. It is also associated with comprehending the needs of the customers as well as providing services as per the audited requirements.   Demand Management:It identifies the demand of the customer as per the services provided. It is one of those processes which is associated the application of the customers. The availability and the types of services are all part of Demand Management. Strategy Management in case of IT services: It is one of those processes that are associated with assessing the IT services in the notion of the overall position of the market. It also comprises of the need to determine the current market trends so that the customer needs can be satiated in a proper manner. It also includes planning for the potential expansion of the market. Service management of portfolio:It is focused on the effective management of the offered IT services. The portfolio management would also ensure that the goods and services delivered are always associated with the goals of service strategy.     The service design of ITIL The service design of ITIL is focused on the correct construction of service offerings to address needs of the customers as well as the business organization. Quite interestingly, the service design publication is made up of 8 separate processes. These processes comprise of management of capacity, service catalog management, management of the service level, availability management, and IT service continuity management, management of supplier, design coordination, and management related to information security. The catalog management of the services comprises of the accessibility to service customers which is required to keep the services remain productive. On the other hand, capacity management makes sure that the systems are always functioning at the needed capacity. On the other hand, supplier management reviews the relationships of the suppliers which are also resplendent with third parties and their various terms of contracts and agreements.  It is important to note that security has emerged as a vital issue of the organizations who operate in the domain of IT field. However, the practices of ITIL set it apart from others. The security patches related to ITIL usually outlines a continuous improvement process to assess the risks associated to processing information. On the other hand, ITIL practices are best tuned with the technical support. Hence, it is quite evident that all the ITIL practices are in sync with the levels of customer satisfaction. In this manner, it continually strives hard to make the organization in an efficient way.
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ITIL Framework And Processes - An Unmissable Guide

ITIL refers to a public framework which best descr... Read More

ITIL Key Concepts And Summary Of Processes- A Complete Guide

What is ITIL?    ITIL, the acronym for ‘Information Technology Infrastructure Library’ is a set of IT service management services focused on deliverance in the line of customers’ needs. Today, it has become a de facto standard for providing IT services. Originated in the 1980s in the UK, the ITIL approach helps the IT industries to serve the customers in an economical and quality-driven manner. ITIL 2011 is the latest update released to help the industries refine IT services.     What are the Concepts of ITIL?  The key ITIL concepts are:   Deliver the maximum value to customers without requiring them to own unpredicted costs & risks Deliver the maximum service value to customers. Optimize the use of ‘resources’ & ‘capabilities’ Services should offer the best utility and trustworthy warranty. All the processes should be planned for the specific objectives.  Roles should be defined clearly for the task-oriented collective efforts.   ITIL concepts are built over five core components with inherent supporting principles: 1. Service Strategy: ITIL service strategy defines the services as the assets, and then going forward to maintain and implement the strategy. The principles of ITIL service strategy address the issues pertaining to corporate governance & compliance, business processes, policies, decision making, corporate culture and service improvement. 2. Service Design: ITIL service design deals with the issues of capacity management, continuity management, supplier management, service catalogue management etc.   3. Service Transition: ITIL service transition guidelines address the activities aligned to change evaluation, change management, project management, application development, release and deployment management, service validation, service assets management, knowledge management etc.  4.Service Operation: ITIL service operation guidelines address the activities aligned to event management, incident management, request fulfilment, access management, problem management, IT operations control, facilities management, application management, technical management etc.  5. Continuous Improvement: ITIL continuous improvement guidelines define the roadmap to manage service review, process evaluation, CSI initiatives and monitoring of CSI initiatives.  What Are The Benefits Of ITIL Implementation? The growing demand of ITIL professionals all across the world proves that the IT industries are experiencing the tremendous benefits of ITIL framework. The following 6 benefits of ITIL are experienced by the majority of IT services providers:   Better product delivery and enhanced customer satisfaction Better understanding between the IT and business Better risk management with a wider scope Better service management to accommodate business changes Better assessment of costs & assets Better cost management because of optimum utilization of in-house resources I am very excited about where the #ITIL Update is going in regards to introducing the concept of Systems Thinking! Finally going to see the integration of both Service Management & Build Practices! https://t.co/uMfS2OQZJh — Troy DuMoulin (@TroyDuMoulin) April 18, 2018   What are the ITIL Certification Levels?  The 5-tiered structure of ITIL certification offers the candidates a much-desired flexibility relating to different areas of application. There are five levels of qualifications within the ITIL Qualification Scheme, as mentioned below: Foundation Level - The entry-level ITIL certification helps you understand all the terminologies, concepts and elements of ITIL service lifecycle. It helps you implement ITIL practices to streamline the processes for consistent improvement. ITIL Foundation Certification gives you 2 credits toward ITIL Expert certification. Practitioner Level: The next level after the foundation certification; It helps you improve the ability to follow ITIL framework. It imparts perfection to adopt and adapt ITSM system to support the business objectives. Encompassing all the three key areas for successful of improvement initiatives, namely communication, organizational change management, and measurement / metrics, ITIL Practitioner derives the comprehensive method for Continual Service Improvement (CSI). Intermediate Level: The next to practitioner level; ITIL Intermediate Service Operation Training provides you deep insights into the modular structure comprising of different modules focused on IT service management. ITIL Intermediate certification refines your perfection in service operation, technology considerations and managing the critical success factors. Expert Level: The next to intermediate level, expert-level ITIL certification is designed for the professionals interested to demonstrate their ITIL Scheme knowledge in its entirety. It needs you to have deep insights in ITIL best practices besides the ITIL Intermediate certification.   Master Level: It is the most advanced ITIL certification designed for the ITIL experts with proven experience of selecting and applying the range of ITIL principles, methods & techniques to derive the best outcomes. To get the Master Level certification, you need the have five years’ experience in leadership, managerial, or higher management advisory positions. As said above, ITIL qualification gives you more numbers of options to choose the best-designed course/training tailored to your career plans. Other than traditional certification courses, you may opt for specific and purpose-oriented short term courses also like ITIL Intermediate Service Strategy Training, ITIL Intermediate Service Transition Training, ITIL Intermediate Operational Support and Analysis etc.  What are the Career Prospects after Having ITIL certification?  ITIL is tied to ISO/IEC 20000 norms; as more and more organizations are trying to become ISO/IEC 20000 certified, the demand for ITIL certified professionals is bound to go high. The hundreds of companies and top brands in diverse sectors including finance, retail, IT, technology, entertainment, manufacturing, medical etc have adopted ITIL framework; and many more are going to adopt it. The top brands relying on ITIL include Boeing, Sony, Honda, Microsoft, Procter & Gamble, Citibank, Barclays, Disney, Toyota, Pfizer, Bank of America etc. Combining the ITIL certification with other project management certifications significantly increases the salary range. BusinessWire predicts that the ITSM industry will grow from $4.4 billion in 2016 to $8.78 billion in 2021. CRN Magazine included ITIL certification among the top 15 certifications that boost your career dramatically.  ITIL Summary to Conclude:  The globally acknowledged ITIL qualification is going to be the most desired prerequisite for IT project manager jobs in 2018 and after. The above detailed ITIL concepts, core components, benefits and career scope make it simple to understand why the ITIL certification is the most preferred choice of experienced IT professionals poised to boost their competency level. ITIL certification ensures that all the team members understand all the aspects of service management holistically and not just the tasks assigned to them. The online and classroom trainings for different level ITIL certification, as conducted by KnowledgeHut, are of great help for ITIL certification preparation; so, don’t wait – explore your options.
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ITIL Key Concepts And Summary Of Processes- A Comp...

What is ITIL?    ITIL, the acronym for ‘Inf... Read More

Reasons Why You Should Consider an ITIL Certification: Understanding the Certification and Job Opportunities

What is ITIL?  ITIL is a set of practices for IT service management devised to guide the ITIL practitioners for aligning IT services with clients’ needs. Information Technology Infrastructure Library (ITIL), today a de facto standard in the IT service industry, helps in offering IT management services in an economical and quality-driven way.    5 Levels of ITIL Certification: ITIL certification scheme is the series of qualifications designed to impart perfection at different levels in applying a tailor-made ITIL framework approach. The tiered ITIL certification structure offers flexibility pertaining to the diverse areas and disciplines of ITIL; thus, allows the candidates to focus on key interest areas. There are five ITIL certification levels:  1. Foundation Level:  ITIL Foundation level offers you an understanding of key elements, concepts, and terms used in ITIL framework. Understanding of fundamentals of ITIL Service Management and Service Lifecycle helps you improve decision-making process in the line of customer’s requirements/expectations. The ITIL Foundation certification makes you thoroughly prepared to implement ITIL principles to meet out the competitive challenges.    2. Practitioner Level: The ITIL Practitioner level certification helps you understand ‘how to adopt & adapt IT service management (ITSM) system’ to meet business objectives. This certification is designed to help you carry out well planned Continual Service Improvement (CSI), guided by 9 ITIL principles, ensuring the peak values scaled by the best quality benchmarks. The in-depth understanding of ITSM concepts and principles in the real-world context improves your CSI performance. 3. Intermediate Level:  The ITIL Intermediate level certification is a modular structure that comprises of different modules; each module is focused on a particular area of ITSM. As per your role in the project team, you can pick one or more ITIL Intermediate qualifications broadly divided into two categories- Service Lifecycle and Service Capability. The more in demand ITIL Intermediate level certification modules are ITIL Intermediate Continual Service Improvement, ITIL Intermediate Service Design, ITIL Intermediate Service Strategy, ITIL Intermediate Service Transition, ITIL Managing Across The Lifecycle, ITIL Intermediate Operational Support And Analysis (OSA), ITIL Intermediate Planning, Protection And Optimization (PPO) etc.  4. Expert Level: ITIL Expert level certification benefits you in both personal and professional developments by brightening the growth prospects. The ITIL certification helps you demonstrate balanced knowledge all across full ITIL service lifecycle.   5. Master Level:  ITIL Master level certification validates your knowledge and ability to apply ITIL principles, techniques and methods to achieve the desired outcomes. It allows the candidates with ITIL Expert level certification and 5 years experience to choose the particular ITSM area.  "Although #ITSM best practice approaches such as #ITIL are non-prescriptive, to achieve the desired goals and the benefits available, no part of the processes should be optional! Adherence to process is paramount if the benefits of them are to be realized" https://t.co/1SmdYjMG6a — AXELOS Best Practice (@AXELOS_GBP) April 11, 2018   Why You Should Consider an ITIL Certification- The Benefits:   Prepares you to improve IT service management (ITSM).  Prepares you to work under ITIL framework. Prepares you to contribute to ongoing service improvement. Helps you convert innovative concepts into improved services for clients.  Helps you solve complex problems with enduring solutions. Helps you control the project’s cost and risks.  Helps you manage new challenges by learning from the successes and failures.    Job Opportunities for ITIL Practitioner:  The salary hike or career boost after securing a value-added globally accepted certification is the primary concern of most of the IT professionals; and, it is a must. The professionals must choose a certification path in the line of career planning. If you want to ride the winning horse on the unrestricted career growth path in IT industry, ITIL certification is the best pick.  Besides being associated primarily with IT sector, the ITIL certification is associated with service management also; therefore, it brightens the job prospects in other than IT industry like healthcare, higher education etc. The leading brands like Caterpillar, Disney, Procter & Gamble, Honda, Microsoft, Sony, Visa etc have already embraced ITIL; and, more brands are following the global trend. It opens the doors to boost up your career in the businesses like IBM, Amazon, HP, Mphasis etc. providing infrastructure services. If you are already working in IT industry, you can flourish your career by targeting the jobs like technical support, IT service delivery analyst, help desk engineer or support engineer etc. After attaining the middle level in IT industry with 5-7 years experience, you are often asked to accept the more responsible roles like IT service delivery manager, service desk manager, incident/problem manager, release manager etc; certainly with a decent salary boost.      The Roadmap for ITIL Certification:  KnowledgeHut, an Accredited Training Organization (ATO) of PEOPLECERT and a Certified Partner of Axelos, provides state of the art ITIL certification training through different modules – classroom, online classroom, e-learning, and team/corporate training. Discuss your career objectives with the highly trained faculty to judge the suitability and benefits. After joining the ITIL certification training, you get in-depth preparatory help for ITIL examination, comprehensive courseware, credits toward advanced level ITIL certification, downloadable courseware and post-workshop assistance etc.
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Reasons Why You Should Consider an ITIL Certificat...

What is ITIL?  ITIL is a set of practices for ... Read More

ITIL Pathway For The Best IT Solutions

A service provider should be customer-centric.Why do we have most customers moving from one service provider to another or in-sourcing as the trend is suggesting?  Is this because there is technology disruption happening which is new to even the service providers hence business wants to do it themselves                                                                                                           or  keep moving from one to another service provider                                                                                                            or  Is it that customer is not getting the solution that adds value to his business? Expectations of customers from IT service provider in the last few years have changed and rightly so. In the very beginning, it was all about IT cost benefit which was achieved, the next phase was about process-driven approach which was again achieved (ITIL played a very important role in achieving it). Now the expectation from the customer is about the value IT adds to the business, this is where ITIL should evolve from the way it is taught and used today.  With cloud, automation, AI, Robotics, “as a service approach” being the new buzz word, we need to understand how the process-driven approach evolved to identify and propose solutions that add values to the businesses. ITIL should be taught and used as a process-driven approach to generate IT Solutions which adds value to business.  I would like to take a few processes and lifecycle as examples to illustrate the point mentioned above BRM process: Conventional ITIL would say this process is responsible for managing the customer relations, complaints, satisfaction, requirement etc. Everything to do with customer management. Is this process helping guide the customer business strategy and in turn adding value to business? Was BRM process able to add value to Energy sector during the downturn? Did this process add value during recession to any of its customers? This is where ITIL should revisit the way each of these processes are taught and used in the modern context. Consider, a newly introduced process in ITIL say, Business Relationship Management (BRM) process. The purpose of the process is to maintain relationship between the service provider and the customer for understanding and meeting the business goals. This process is also mandated to do the market analysis and research so as to study changes happening in the customer business and customizes IT solutions which is more proactive than reactive. Service providers should realize that there should be a solution that is affordable during a customer downturn. Now let’s look at the service design lifecycle and the process, Service design lifecycle focuses on selecting the service from the catalogue and designing them to ensure continuity, availability, security, capacity and meets the SLA requirement agreed. Does this design lifecycle really address the challenges that the business could face in future? No not at all. The entire design lifecycle is based on developing IT requirement to meet the business needs. Should we not have a concept of alternative design which could be used by the business during the challenging times?  With more and more focus on cloud processes involved in the design, lifecycle approach has less relevance as people will take service which is designed. The only process of design lifecycle is the SLA which we will still need to agree on. Should we not have SLA which are more aligned with business benefit rather than measuring the IT success? Should we not have SLAs like average cost of tickets, new technology impact on % growth of business or % reduction of security incidents etc? In this section would like to touch upon the transition lifecycle. Does it meet today’s ever-changing need to transition quicker and faster? Do we even need to transition something at all or just have something new and improved? Should we need to have a view on transformation as part of Service transition? It is very important to realize that companies outsource because they need service providers to add value. Transitions should be closely coupled with the domain or the industry and the business process should be the prime focus rather than the IT lifecycle. A financial client and healthcare sector client may not require the same transition approach, it is very important to have a concept of Tailoring and Transforming in the Transition lifecycle to achieve a better result and add value for the business. The above holds good for Service Operation lifecycle. There has to be a process for customizing and transforming operations to ensure value addition is done for the business. There are two concepts that are very important for ITIL to contribute in the area of developing IT Solution. One is lessons learnt and second is governance.   Lack of learning from what has been done in the past and doing it in a better way for different business sectors is causing many service providers lose opportunity to propose a better solution. One company focuses on automation, and everyone does the same. Are we even factually looking at lessons captured during the journey of setting up a service and do we propose better solution next time around, do we pass the benefit of the lesson learnt to the existing client? The answer is no. “#ITIL helps our teams integrate more smoothly [across incident, problem, change], ensures our processes are seamless, and that the communication flow is that much quicker, concise, and efficient” – Stephen Yurack, @Innovapost https://t.co/PQJJE3kpRT #ITSM — AXELOS Best Practice (@AXELOS_GBP) April 19, 2018 Governance is something that has to be covered by ITIL to ensure better results are achieved. The general understanding is management is governance when in reality management and governance should be separated.  All the lifecycle processes should be governed and only then better results can be achieved. Lack of understanding of governance is the major reason for SLA being green and customer unhappy with the way his business is supported by IT. Conducting meetings, reviews and discussing action items is considered governance. Whereas the focus of the governance should be on IT adding value to the business. I have written these thoughts hoping ITIL is taught to meet the changing needs of the business rather than a set of best practices for IT service providers. ITIL should be a pathway for solutions rather than being a process-driven approach to run IT.
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ITIL Pathway For The Best IT Solutions

A service provider should be customer-centric.Why ... Read More