Search

Emotional Intelligence: What Every Leader Should Know!

It’s proven – intelligence is highly overrated! What REALLY matters, scientists now tell us, is your EQ- or Emotional Quotient. Till recently, scores were often held as a predictor of potential achievements. IQ scores are now known to pale in comparison to EQ scores, and employers are looking to hire people who are emotionally strong. It doesn’t matter how many degrees or academic accomplishments you have on your resume- unless you have a handle on your emotions, you are quite unlikely to succeed! People with average IQs, but high EQs, consistently outperform those who are on the top level of the IQ ladders but are not able to handle their emotions well. Emotional intelligence is that intangible, unseen factor that makes or breaks success in the workplace. Effective leadership skills such as patience, perseverance, people skills and self control are all important when it comes to managing people and teams. Successful leaders and managers are those who have a good grip on their emotions, and are able to build relationships easily. A study carried out by psychologist Dr. Carey Cherniss showed that businesses that hire people based on EQ levels show a significant uptrend. As an example, he cited the case of L’Oreal sales agents who were hired because they possessed a particular set of emotional skills. These agents outshone the regular agents by a mile – resulting in an unprecedented net revenue increase in this particular department. 90% of top performers are found to be high on emotional intelligence, and make more money…and these findings are true across all industries and geographies. The best part is, these leadership traits can be learnt! It has been established that EQ is considered to be the most powerful tool for success…so if you are lacking these skills, what can be done to boost your EQ levels? The first step towards enhancing your EQ is simple – start to listen to your inner dialogue. Become aware of mental conflicts and negative thoughts. When you are troubled, angry or upset, take a step back and try to understand your feelings. Develop an inner sensor to control turbulent emotions, and do not react till you are calm – a harsh reaction only exacerbates the situation. Stress is known to suppress your emotional intelligence, so you must learn to develop healthy techniques for coping with high levels of stress. A healthy mind contributes to a healthy EQ. Meditate, take time out for yourself, take some time out or go on a holiday. Even a short 10 minute break where you can sit alone, calm yourself and take deep breaths can help you to think more clearly. Push pause before you make a big deal of something that’s small. People have bad days, and a perceived slight could have been caused because of some personal issues that the other person is facing. Give them the benefit of the doubt, and move on. It’s so easy for a trifling incident to snowball into a huge workplace fight. Conflict is inevitable in the workplace. As a leader, you should have what it takes to defuse the tension. Learn some methods of conflict resolution that can cut down on escalated emotions and restore the peace. Practice mindfulness in a conflict- stay in the present, override negative thoughts and do not get intensely involved in the bad situation. Emotionally intelligent leaders know that maintaining relationships is very important. Even if a deal doesn’t go through, it pays to keep in touch and keep the connection alive. You may strike up another, brighter deal in future, and you don’t want to lock horns too soon! To support and raise EQ in your staff, the best way is to clearly communicate your expectations and express appreciation for work well done. Employees do not know what is expected of them unless they are told, in so many words. With clear directions, they have the confidence to move ahead and perform to their best potential. As managers rethink their old habits and leadership styles, team members will improve themselves as well. The way you handle your clients also has a lot to do with your EQ. People would far rather do business with someone whom they like and get along well with; even if the competitor is offering a lower priced product or service. A successful business is hinged on successful people relationships. There are salesmen who, when they leave a particular office, take all the customers with them. Even if you don’t have the best academic training or top grades at university, with a fully developed EQ, you can be far more successful than someone who has an impressive education but falls short on controlling his feelings. Sharpen your leadership qualities and hone your ability to communicate, negotiate and be an effective leader. Discover the power of EQ and put it to the task!

Emotional Intelligence: What Every Leader Should Know!

4K
Emotional Intelligence: What Every Leader Should Know!

It’s proven – intelligence is highly overrated! What REALLY matters, scientists now tell us, is your EQ- or Emotional Quotient. Till recently,
scores were often held as a predictor of potential achievements. IQ scores are now known to pale in comparison to EQ scores, and employers are looking to hire people who are emotionally strong.

It doesn’t matter how many degrees or academic accomplishments you have on your resume- unless you have a handle on your emotions, you are quite unlikely to succeed! People with average IQs, but high EQs, consistently outperform those who are on the top level of the IQ ladders but are not able to handle their emotions well.

Emotional intelligence is that intangible, unseen factor that makes or breaks success in the workplace. Effective leadership skills such as patience, perseverance, people skills and self control are all important when it comes to managing people and teams. Successful leaders and managers are those who have a good grip on their emotions, and are able to build relationships easily.

A study carried out by psychologist Dr. Carey Cherniss showed that businesses that hire people based on EQ levels show a significant uptrend. As an example, he cited the case of L’Oreal sales agents who were hired because they possessed a particular set of emotional skills. These agents outshone the regular agents by a mile – resulting in an unprecedented net revenue increase in this particular department.

90% of top performers are found to be high on emotional intelligence, and make more money…and these findings are true across all industries and geographies. The best part is, these leadership traits can be learnt! It has been established that EQ is considered to be the most powerful tool for success…so if you are lacking these skills, what can be done to boost your EQ levels?

The first step towards enhancing your EQ is simple – start to listen to your inner dialogue. Become aware of mental conflicts and negative thoughts. When you are troubled, angry or upset, take a step back and try to understand your feelings. Develop an inner sensor to control turbulent emotions, and do not react till you are calm – a harsh reaction only exacerbates the situation.

Stress is known to suppress your emotional intelligence, so you must learn to develop healthy techniques for coping with high levels of stress. A healthy mind contributes to a healthy EQ. Meditate, take time out for yourself, take some time out or go on a holiday. Even a short 10 minute break where you can sit alone, calm yourself and take deep breaths can help you to think more clearly.

Push pause before you make a big deal of something that’s small. People have bad days, and a perceived slight could have been caused because of some personal issues that the other person is facing. Give them the benefit of the doubt, and move on. It’s so easy for a trifling incident to snowball into a huge workplace fight.

Conflict is inevitable in the workplace. As a leader, you should have what it takes to defuse the tension. Learn some methods of conflict resolution that can cut down on escalated emotions and restore the peace. Practice mindfulness in a conflict- stay in the present, override negative thoughts and do not get intensely involved in the bad situation.

Emotionally intelligent leaders know that maintaining relationships is very important. Even if a deal doesn’t go through, it pays to keep in touch and keep the connection alive. You may strike up another, brighter deal in future, and you don’t want to lock horns too soon!
To support and raise EQ in your staff, the best way is to clearly communicate your expectations and express appreciation for work well done. Employees do not know what is expected of them unless they are told, in so many words. With clear directions, they have the confidence to move ahead and perform to their best potential. As managers rethink their old habits and leadership styles, team members will improve themselves as well.

The way you handle your clients also has a lot to do with your EQ. People would far rather do business with someone whom they like and get along well with; even if the competitor is offering a lower priced product or service. A successful business is hinged on successful people relationships. There are salesmen who, when they leave a particular office, take all the customers with them.
Even if you don’t have the best academic training or top grades at university, with a fully developed EQ, you can be far more successful than someone who has an impressive education but falls short on controlling his feelings. Sharpen your leadership qualities and hone your ability to communicate, negotiate and be an effective leader. Discover the power of EQ and put it to the task!

Usha

Usha Sunil

Blog Author

Writing is Usha's hobby and passion. She has written widely on topics as diverse as training, finance, HR and marketing, and is now into technical writing and education. She keeps an interested eye on new trends in technology, and is currently on a mission to find out what makes the world go around.

Join the Discussion

Your email address will not be published. Required fields are marked *

Suggested Blogs

How ITIL® 4 Helps in the Breakdown of Siloed Working

Silo mentality is a mindset adopted by certain employees/teams/departments within the same organization. Silo working hampers efficiency, the scope for improvement, cross-functional knowledge transfer as well as trust-building with in a workforce. The existence of a silo mentality drastically affects the health of the company culture in the long run.  However, silo working has been a management term that has been doing the rounds for quite some time now. A silo mindset can be eradicated with the right vision and training by the executive leaders of organizations and by making a cultural shift. ITIL® plays a vital role in creating this shift and helps in preventing such destructive organizational practices. 2 ways ITIL® 4 eliminates a siloed approach to work ITIL® 4 was introduced with the intention to streamline the service value chain by eliminating traditional way of carrying out activities. It enables teams to develop a holistic approach instead of a siloed approach. Below are the 2 ways enterprises can use ITIL® 4 to avoid a siloed approach to work: 1. Foster a collaborative work environment right from the top 77% of organizations say that ITIL® has helped them implement effective organizational changes.In majority of these organizations, ITIL® was adopted right from the senior management to beginner-level employees. When professionals in the top levels of an organization display teamwork with a growth mindset, it’s inevitable that the rest of the workforce would adopt it. This level of collaboration right from the top reinforces the idea that employees/teams must work together to achieve business goals. ITIL® 4 helps organizations frame new process architectures that revolve around the value-creation principle. Processes are formally documented to keep track of consistency and progress, and dependencies involved in each process are clearly laid out. This way, teams tend to work holistically and a siloed approach to work is reduced. 2. Enlighten the employees about a holistic work approach A rigid work culture leaves the employee uninspired to collaborate. ITIL® 4 advocates building a customer-centric culture. However, for happy customers to be born, employees must be satisfied first. Enterprises must consider the aspirations of their employees and why they prefer siloed work over teamwork. If the employees raise concerns regarding the company culture and the lack of enough support is compelling them to work in silo, those need to be addressed.  Employees who feel that they lack the right skills to collaborate should also be supported to uplift their productivity They can also be rewarded for their efforts for teamwork through periodic performance reviews and rewards/recognition. Nipping siloed approach at the bud In the past, ITSM had received a lot of flak for promoting siloed working, However, the latest version of ITIL, ITIL® 4, rectified this flaw of ITSM. Amidst this highly competitive market, it’s imperative for organizations to generate value quickly. The Siloed approach impedes enterprises from a value-generation point of view. Industry experts are of the view that on-the-job training is the best way to upskill the entire workforce in ITIL® 4. Adoption of ITIL® 4 will greatly help in curbing a siloed approach to work and encourage a holistic and collaborative work methodology.  
1556
How ITIL® 4 Helps in the Breakdown of Siloed W...

Silo mentality is a mindset adopted by certain emp... Read More

ITIL Framework And Processes - An Unmissable Guide

ITIL refers to a public framework which best describes the best practice in the effective management of IT service. It facilitates the practical framework for the authority of various procedures related to the IT processes. It is also associated with the continual measurement and improvement of the quality of IT service that is to be delivered. The IT service that has to be given is from the perspective of customers as well as the organization. Since its creation, ITIL has become the widely accepted approach to IT service supervision in the world. There are various benefits related to the implementation of ITIL practices. With the practical implementation of ITIL practices, there would be an increase in customer satisfaction related to the IT services.   The origin of ITIL ITIL practices first came to light in the late 1980s by the Central Computer and Telecommunications Agency which is often abbreviated as CCTA and is located in Britain. The popularity of ITIL practices lies in the fact that these methods are not rigid. It provides a framework with the help of which organizations can adapt to their own needs.   It is important to note that ITIL breaks down the functions related to IT into full capacity and discrete components that usually spans across the entire length of the enterprise in terms of IT practice. Moreover, these services are designed in a block manner so that they can be utilized for the use of an external service provider. ITIL comprises of strategic, tactical and operational components. The vital elements comprise of long-term goals of a particular service and high-level activities are required to undertake them.   The tactical components comprise of individual processes that would monitor the assignments and activities required to execute the service. Furthermore, operational aspect includes of the specific implementation of the various procedures so that it can provide assistance to the stakeholders and the users. In this context, it is important to note that the completion of the operational assignments implies that the strategic objectives are achieved within the expected frames of time. The various versions related to ITIL practices The ITIL practices were first published from 1987 to 1996 on behalf of the CCTA organization. In this context, it is important to note that the second version of ITIL was released in the form of books from 2000 to 2004. Quite interestingly, the initial version of ITIL comprised of a collection of 31 books. This group has usually covered all notions of the IT provision. The service strategy of ITIL It is important to note that service strategies related to ITIL usually comprises of assessing the current market requirements and offerings. By carefully examining the offerings and plans, the organization can create a program so that the services can meet needs. In this context, it is vital to note that ITIL service strategy comprises of separate processes. They are in the form of financial management, strategy management for IT services, business relationship management, demand management and service portfolio management. Here is the detailed description of each of these processes.  Financial Management: It is focused on the services and commercial spending. It comprises of the aspects of accounting, budgeting, and charging activities of the organization. This type of process is also focused on the costs so that it can provide the required amount of services while maximizing the value of the service.   Relationship Management of the organization: It is that type of a relationship management that involves the creation and maintenance of relationships related to the clients. It is also associated with comprehending the needs of the customers as well as providing services as per the audited requirements.   Demand Management:It identifies the demand of the customer as per the services provided. It is one of those processes which is associated the application of the customers. The availability and the types of services are all part of Demand Management. Strategy Management in case of IT services: It is one of those processes that are associated with assessing the IT services in the notion of the overall position of the market. It also comprises of the need to determine the current market trends so that the customer needs can be satiated in a proper manner. It also includes planning for the potential expansion of the market. Service management of portfolio:It is focused on the effective management of the offered IT services. The portfolio management would also ensure that the goods and services delivered are always associated with the goals of service strategy.     The service design of ITIL The service design of ITIL is focused on the correct construction of service offerings to address needs of the customers as well as the business organization. Quite interestingly, the service design publication is made up of 8 separate processes. These processes comprise of management of capacity, service catalog management, management of the service level, availability management, and IT service continuity management, management of supplier, design coordination, and management related to information security. The catalog management of the services comprises of the accessibility to service customers which is required to keep the services remain productive. On the other hand, capacity management makes sure that the systems are always functioning at the needed capacity. On the other hand, supplier management reviews the relationships of the suppliers which are also resplendent with third parties and their various terms of contracts and agreements.  It is important to note that security has emerged as a vital issue of the organizations who operate in the domain of IT field. However, the practices of ITIL set it apart from others. The security patches related to ITIL usually outlines a continuous improvement process to assess the risks associated to processing information. On the other hand, ITIL practices are best tuned with the technical support. Hence, it is quite evident that all the ITIL practices are in sync with the levels of customer satisfaction. In this manner, it continually strives hard to make the organization in an efficient way.
ITIL Framework And Processes - An Unmissable Guide

ITIL refers to a public framework which best descr... Read More

Top 7 benefits of Having ITIL Skill

The challenges in digital data management are getting more complex because of the increasing amount of data required by the businesses. IT Infrastructure Library (ITIL) certification delivers the much-needed perfection to IT professionals to structure and implement the tailor-made IT service management strategy with a deep understanding of particular requirements. ITIL management allows collecting, analyzing, and distributing the data by following the time-tested methodology. As more businesses are realizing the benefits of ITIL management, the requirement for ITIL certified professionals is increasing fast in almost all the business sectors including education, e-commerce and healthcare etc.  ITIL Certification – A Qualification by Choice:  The tiered structured ITIL certification allows the candidates to choose the certification type and level according to personal career objective. ITIL certification, one among the top IT certifications, is provided at five levels to help the IT professionals boost their career in a progressive manner.  The ITIL intermediate certification modules are designed to produce the competent ITIL experts in specific areas like-  OSA (operational support & analysis) PPO (planning, protection and optimization) RCV (release, control and validation) SOA (service offerings and agreements)  ITIL service operation ITIL service transition ITIL managing across the lifecycle …  7 Key Benefits of Having ITIL Skill:   ITIL is a globally recognized set of the best in class management practices. ITIL certification helps you know the widely used concepts, terms, and processes to improve the organization’s growth. More numbers of organizations in almost all the business sectors are accepting ITIL implementation as a necessity to survive in the competitive marketing environment. Before joining any particular ITIL training course, you need to know the benefits for performance and career boost. The key benefits experienced by the most of ITIL certified experts, irrespective of their role in services management, are: 1. Worldwide Recognized Qualification: ITIL certification sets an international benchmark for your qualification and service management skill. Leading international service providers recognize ITIL certification as a prerequisite for services management experts; therefore, it helps to boost your career even at international level.     2. Acquaintance with Standard Language: Many service managers use advanced service management processes but without knowing the standard terminology or processes. ITIL certification helps you learn the standard language and processes widely used globally.  3. Smart Approach to Improve the Initiatives: Smart professionals work in smarter ways to demonstrate their skills and values. ITIL courses & workshops provide a smart skill to help you identify the potential to improve the initiatives.  4. Helps to Introduce Proactive Culture:  ITIL training builds the confidence to innovate new ways to improve customer satisfaction. ITIL training helps you focus better on the customers’ expectations and users’ experience. The gained expertise in using ITIL framework and tools helps you improve service delivery quality by developing a new proactive culture.  5. Instills Confidence & Refines Capabilities:  The quality of service delivery depends on the capabilities of the involved personnel; the organizations need confident and capable Services Management Experts to compete with rivals. ITIL certification courses are designed to produce confident service managers with improved capabilities to address the challenges in specific areas.    6. Makes You A Key Contributor To Organization’s Growth: ITIL certification course improves your competence, productivity and capability to build better relationships with customers and within the organization. ITIL expertise helps you make the processes more cost-efficient by optimizing the use of available resources. The holistic approach to getting better ROI with an eye upon risk factors helps the organization to achieve sustainable growth.     7. Career Boost:  The successful completion of ITIL course gives you a globally recognized qualification and expertise; therefore, you are paid better. Numbers of project experts accept that they got 15% salary hike after getting ITIL certification. Besides the salary aspect, you get wider landscape with more opportunities to progress.  ITIL Certification Course: Is It For You?  More and more organizations worldwide are adopting time-tested ITIL framework; so, the job trends make ITIL training a smart choice for IT services professionals. ITIL certification courses are designed to benefit -  Professionals engaged in a business sector but planning to move a company providing IT services.  IT service management professionals willing to update their skills   Mid-level & senior-level IT professionals IT consultants  
1710
Top 7 benefits of Having ITIL Skill

The challenges in digital data management are gett... Read More

Useful links