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Project Quality Management: The Key Indicator of Project Success

The PMBOK® defines quality as the degree to which a set of inherent characteristics fulfills requirements.  A project is said to be meeting its quality expectations when all the project requirements agreed at the inception of the project are met, and thus the resulting product or service is usable for the relevant stakeholders.  Quality is Subjective  Quality for one individual will not be adequate for another. For example, the youth will consider a mobile phone as being of high quality based on its look and feel, brand name and its specification such as camera quality, memory capacity, screen resolution, ability to connect with other devices etc. and based on the support to run applications on the phone. However, for someone in the age group of 60 and above, the ability to take a phone call or send an SMS and whether this can be done without much hassle alone may define the quality of the mobile phone.  To understand the quality requirements tailored to projects, it is necessary to have an exhaustive Quality Management training such as the Certified Manager of Quality Training. Quality has many faces The definition of quality depends on the context and the business domain. For a service-oriented organization such as a bank, a restaurant, an airline etc. quality of service is identified through the level of customer satisfaction. For a product such as a mobile phone, a vehicle, a computer etc. quality means conformance to product specifications and its fitness for use.  In the context of healthcare sector, mission-critical military activities etc. quality is measured through precision and accuracy. Precision refers to the granularity of measurement and how fine the outcome can be measured. Accuracy simply put is the correctness of the output or being close to the desired value.   Here are the four things #CIOs need to know about quality https://t.co/gRfqoTEUB7 #Qualitymanagement pic.twitter.com/KHMz5iC6RN — CIOReview (@cioreview) January 7, 2018 Quality is everybody’s responsibility  Quality in project management is two-fold. Project Quality and Product Quality. Project quality is to ensure that the project is executed in line with the triple constraints of time, cost, and scope. If the project is within the defined tolerance levels of these three dimensions, then we can say that the project is of high quality. Projects are carried out to develop a solution; i.e. product, service or a result. If this solution meets its specification or meets the needs of the stakeholders then it is said that the solution is of high quality.   Meeting the quality expectations is not merely the responsibility of the project manager, but of everyone involved in the project. Achieving quality involves cost where it is the responsibility of everyone involved in the project to manage the same. Increased efforts and costs can increase the quality of output but a ceiling on this investment has to be fixed. Yes, it is the responsibility of the project manager to manage this ceiling value and to ensure optimal levels of quality within the project but he or she can only do this with the support of his team members. The optimal level of quality can be achieved when the incremental cost of achieving quality is equal to the incremental revenue from such quality improvements.    What digital transformation means for the future of #qualitymanagement: https://t.co/0gyCaHsKtb — Sparta Systems (@SpartaSystems) January 17, 2018 Cost of Quality In order to achieve this, the project will have to incur some cost and this is known as Cost of Quality. This includes all costs incurred over the life of the product by investment in preventing non-conformance to requirements, appraising the product or service for conformance to requirements and failing to meet requirements or in other words rework. Thus, the cost of quality is of two main types- Cost of Conformance – This is the money spent during the project to avoid failures through prevention or appraisal. Prevention costs are costs incurred to prevent errors by the way of training, documentation, maintenance of equipment, quality control etc. Appraisal costs are incurred to assess the quality by the way of testing (quality assurance), inspections, etc. Cost of Non-Conformance – This involves the money spent during and after the project because of failures. Two main types of such costs are cost of internal failure and cost of external failures. Internal failure costs involve rework, scrap costs that are incurred before the solution is released. External failure costs are more critical where these are incurred to rectify damages of products failing once released to the customer. Such costs include liabilities, warranty, loss of business, damage to image etc.   Quality Management is an important aspect of Project Management. PMI® thus has given a central position to the same when defining the knowledge areas in the PMBOK™. It is thus important for project managers and team members alike to understand the importance of quality and to better manage projects to achieve all expectations pertaining to quality.  

Project Quality Management: The Key Indicator of Project Success

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Project Quality Management: The Key Indicator of Project Success

The PMBOK® defines quality as the degree to which a set of inherent characteristics fulfills requirements.  A project is said to be meeting its quality expectations when all the project requirements agreed at the inception of the project are met, and thus the resulting product or service is usable for the relevant stakeholders. 

Quality is Subjective 

Quality for one individual will not be adequate for another. For example, the youth will consider a mobile phone as being of high quality based on its look and feel, brand name and its specification such as camera quality, memory capacity, screen resolution, ability to connect with other devices etc. and based on the support to run applications on the phone. However, for someone in the age group of 60 and above, the ability to take a phone call or send an SMS and whether this can be done without much hassle alone may define the quality of the mobile phone. 

To understand the quality requirements tailored to projects, it is necessary to have an exhaustive Quality Management training such as the Certified Manager of Quality Training.

Quality has many faces

The definition of quality depends on the context and the business domain. For a service-oriented organization such as a bank, a restaurant, an airline etc. quality of service is identified through the level of customer satisfaction. For a product such as a mobile phone, a vehicle, a computer etc. quality means conformance to product specifications and its fitness for use. 

In the context of healthcare sector, mission-critical military activities etc. quality is measured through precision and accuracy. Precision refers to the granularity of measurement and how fine the outcome can be measured. Accuracy simply put is the correctness of the output or being close to the desired value.
 


Quality is everybody’s responsibility 

Quality in project management is two-fold. Project Quality and Product Quality. Project quality is to ensure that the project is executed in line with the triple constraints of time, cost, and scope. If the project is within the defined tolerance levels of these three dimensions, then we can say that the project is of high quality. Projects are carried out to develop a solution; i.e. product, service or a result. If this solution meets its specification or meets the needs of the stakeholders then it is said that the solution is of high quality.
 


Meeting the quality expectations is not merely the responsibility of the project manager, but of everyone involved in the project. Achieving quality involves cost where it is the responsibility of everyone involved in the project to manage the same. Increased efforts and costs can increase the quality of output but a ceiling on this investment has to be fixed. Yes, it is the responsibility of the project manager to manage this ceiling value and to ensure optimal levels of quality within the project but he or she can only do this with the support of his team members. The optimal level of quality can be achieved when the incremental cost of achieving quality is equal to the incremental revenue from such quality improvements. 
 


Cost of Quality

In order to achieve this, the project will have to incur some cost and this is known as Cost of Quality. This includes all costs incurred over the life of the product by investment in preventing non-conformance to requirements, appraising the product or service for conformance to requirements and failing to meet requirements or in other words rework. Thus, the cost of quality is of two main types-

  1. Cost of Conformance – This is the money spent during the project to avoid failures through prevention or appraisal. Prevention costs are costs incurred to prevent errors by the way of training, documentation, maintenance of equipment, quality control etc. Appraisal costs are incurred to assess the quality by the way of testing (quality assurance), inspections, etc.
  2. Cost of Non-Conformance – This involves the money spent during and after the project because of failures. Two main types of such costs are cost of internal failure and cost of external failures. Internal failure costs involve rework, scrap costs that are incurred before the solution is released. External failure costs are more critical where these are incurred to rectify damages of products failing once released to the customer. Such costs include liabilities, warranty, loss of business, damage to image etc.
     

Quality Management is an important aspect of Project Management. PMI® thus has given a central position to the same when defining the knowledge areas in the PMBOK™. It is thus important for project managers and team members alike to understand the importance of quality and to better manage projects to achieve all expectations pertaining to quality.


 

Rumesh

Rumesh Wijetunge

Chief Innovation Officer - Zaizi Limited, Chief Operating Officer - LearntIn (Pvt) Ltd., Director /

Rumesh is an IT business leader with over 12 years of industry experience as a business analyst and project manager. He is currently the CIO of Zaizi Limited, a UK based data management company heading the operations in Sri Lanka, the COO of LearntIn, a global training institute based in Sri Lanka and is also a lecturer / trainer at multiple private universities on management, IT, business analysis and project management subjects. He is the current president of the IIBA Sri Lanka chapter and is one of the most qualified and sought after trainers in Sri Lanka. Refer his LinkedIn profile for more details and to see more articles he has written on linkedin

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The main responsibilities of a Six Sigma Green Belt are:Lead the project team of Six Sigma improvement Work under a Six Sigma Black Belt’s supervision. Analyze quality problems and solve them Work in coordination with the project’s data collection process team and provide validation to the measurement system Green Belts operate within the limits of their functional area Assist in the improvement of team facilitation skills Develop Project charter along with Supplier, Input, Process, and Output (SIPOC) Diagram for the project What are the benefits of Green Belt Certification? Professional development Earning Green Belt certification equips you with different skills that help the organization you are working for. These skills are useful in day-to-day interactions as well. The training for Six Sigma Green Belt makes you capable and confident enough to discuss complicated subjects, solve problems in an effective manner and provide helpful recommendations Financial advantages When you earn Green Belt certification, you have the confidence of finishing projects effectively and reducing costs of operation for your organization. Generally, organizations need to pay reserve funds for every project for timely completion of project and getting positive output from the project. However, it might not be needed to use reserve funds if Six Sigma Green Belt principles are implemented properly. Benefits to the customer A Green Belt expert can help in providing better products and services, thus ensuring the loyalty of the customers. A lot of clients look for companies making use of Six Sigma. Green Belt experts improve the reliability of an organization, attracting new customers with the assurance of best quality products or services. Competitive advantage Six Sigma can be applied in the sales pitch and advertisement of your business too. By getting a Six Sigma Green Belt certification and implementing Six Sigma, you can help maintain a performance level that is ahead of the competitors. Six Sigma provides you with the required confidence and expertise. It revolves around accumulating information and investigating, which is why the decision-making process won’t be that complex. Six Sigma Green Belt Certification Exam Requirements The requirements to get Six Sigma Green Belt certified are mentioned below: Work experience A Green Belt is an employee who spends some time as a part of process improvement teams. They perform the job of analysing and solving quality problems. They are usually involved with quality improvement projects like Six Sigma. To get Green Belt certified under ASQ, you need to have a work experience of at least three years in an area or more in the Body of Knowledge of Six Sigma Green Belt. The IASSC certification does not have any prerequisites. The job has to be a paid, full-time one. Co-op, paid intern or other course works are not applicable for the work experience requirement.For the CSSC certification, there are no prerequisites. Education:There are no educational waivers granted. Expectations A certified Six Sigma Green Belt is expected to: Operate in the supervision of or in support of a Six Sigma Black Belt Solve and analyze quality problems Be involved in quality improvement projects Has a work experience of minimum three years Be capable of demonstrating their understanding of tools and processes of Six Sigma. Exam format Six Sigma Green Belt Here is the exam format for Six Sigma Green Belt for all the Accrediting bodies: ASQType of questionsNo of questionsDurationOpen/closedMCQ110 for computer 100 for paper-based Four and a half hour Four hoursOpen bookIASSCType of questionsNo of questionsDurationOpen/closedMCQ and True/False100Three hoursClosed bookCSSCType of questionsNo of questionsDurationOpen/closedMCQ and True/False100Non-TimedOpen bookHow to apply for Six Sigma Green Belt exam? In the section to follow, we guide you through the certification process through the International Association for Six Sigma Certification (IASSC), the Council for Six Sigma Certification (CSSC) and the American Quality for Quality (AQS). Certification from the International Association for Six Sigma Certification (IASSC)  For the IASSC Certified Yellow Belt, you have to apply for the ICYB exam, take the exam, and achieve a passing score. To apply for the exam, you will be contacting your KnowledgeHut representative who will order the exam voucher. The certification fee is not included in the course fee. After this, you will be able to take the exam. Certification from the American Society for Quality (ASQ) While applying for the ASQ Six Sigma Green Belt exam, you have two options: Computer-based exam This is a one-part exam is offered only in English and it consists of 110 questions and has a duration of four and a half hours. Paper-based exam This one-part exam consists of 100 questions and has a duration of four hours. This exam is offered in English, Mandarin and Spanish, based on specific locations. Depending on what you prefer, you can visit your exam provider’s website and apply for the exam by following relevant steps. Prometric is one such testing partner. Here is how you can schedule your exam. Go to Prometric’s official website. Click on Schedule Your Exam present under the Test Takers section. Search for ASQ in the search bar. Click on Read More. Under the Actions table, select the Schedule option. Select your Country. On the next page, Read Information Review and hit Next. Agree to the Privacy policy and click on Next. Enter your Eligibility ID and other details. Next, select Yellow Belt in the appointments section. Select a suitable date and time for the exam. Your exam will be scheduled. Certification from the Council for Six Sigma Certification (CSSC) For the CSSC Six Sigma Green Belt exam, follow the below-mentioned steps: Visit the link. Click on ‘Add to cart’. A pop-up will appear. You will see the options ‘View Cart’ or ‘Checkout’. Select the Checkout option. Fill in the details.  Complete the payment. Your order will be placed. How long does it take to get my Green Belt certification exam results? It is always important to be promptly notified of the exam results. The results are usually provided in quick time. If you have taken the IASSC Certified Lean Six Sigma Green Belt Exam™, you will be provided your results through email within 1 to 2 days after giving the exam. If you pass the exam, you will be getting a certification from the IASSC. What is the average salary of Six Sigma Green Belt certified professionals? The Green Belt certification is for a mid-managerial role that involves implementation of Six Sigma methodologies. Positions that a Green Belt may undertake include: Process Engineer Quality Assurance Manager Quality Manager Supplier Quality Engineer Continuous Improvement Manager. According to a study revealed by Indeed.com over 12 months from more than 222,000 data points, the range of average annual salary for a Lean Six Sigma Green Belt certified professional is from $71,381 per annum to $101,869 per annum. A Six Sigma Green Belt earns around $72,000 per year on an average. According to PayScale.com the average annual salary for a Green Belt certified individual is approximately between $65,000 per annum and $79,000 per annum. The annual salary also tends to vary based on the Green Belt role. Average salary for a Process Engineer is $73,166, Quality Manager is $79,141, Continuous Improvement Manager is $77,141, and a Quality Assurance or Quality Control Engineer is $66,030 per annum. *All the figures are from Indeed.com's salary estimation based on job advertisements and 512,851 employees.Gain competence in applying the Six Sigma philosophy. Check out our latest courses here and get the personalized guidance you need.
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Essential Guide to Six Sigma Green Belt Certificat...

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