ITIL® 4 Specialist: Create, Deliver and Support Training

Take the next step in your ITSM career with the ITIL® CDS Credential

  • 24 hours of live, instructor-led training conducted by certified instructors
  • 27.5 hours of self-paced online learning with lifetime access
  • Increase your earning potential and employability
  • Earn 24 PDUs
  • Access 2 mock tests, 4 assignments, 1 case study, & 5 hours of comprehensive assessments
  • KnowledgeHut is an ATO of Peoplecert and a Certified Partner of Axelos

Learning Options

Online Self Learning (OSL)

  • Self- Paced Learning with Lifetime Access
  • Hands-on learning in both theory & practice
  • Get 52.5 hours of self-paced learning sessions
  • 9 assignments & 7 hours of comprehensive assessments to gauge your knowledge
  • 4 mock tests & 9 case studies to help fine-tune your skills

Blended Learning (OSL + Live Interactive Online Training)

  • Experience  24 hours of live sessions spanning 3 days
  • Get 52.5 hours of online self-paced learning
  • Hands-on learning in both theory & practice to help you earn 24 PDUs
  • 9 assignments & 7 hours of comprehensive assessments to gauge your knowledge
  • 4 mock tests & 9 case studies to help fine-tune your skills

Corporate Solutions

Learning @ Scale

  • Level up your team's skills to meet demands
  • Future-proof your resources  to changing market needs
  • Customized learning solutions for teams
  • Customized learning plans for effective outcomes

One to One Training

  • Over 24 hours of self-paced learning with mentor access.
  • Get hands-on with 9 assignments & case studies/projects, 4 mock tests and comprehensive assessments on our integrated platform to sharpen your skills


Focusing on the ‘core’ service management activities, the ITIL®4 Create, Deliver and Support (CDS) course helps you in integrating different values streams and activities to create, deliver, and support IT-enabled products and services. This multifaceted course also covers supporting practices, methods, and tools that are much in demand in today’s IT markets.

Our immersive learning experience is available in two formats: 24 hours (3 days) of live, Instructor-led Training, or 27.5 hours of Online Self-paced Learning that drive both skills development as well as exam preparation for professionals passionate to further their ITSM careers. Gain access to 4 assignments spanning 2 hours, 5 hours of comprehensive assessments, 2 mock tests (3 hours), and 1 project/case study- each carefully designed to pertain to your maximum learning benefit.


Organizations today are struggling to deliver innovative and reliable tech-services to customers and our courseware is geared towards helping employees/individuals gain expertise in ITIL® and implement service quality and improvement methods. Our integrated courseware follows the curriculum mandated by the ITIL® and is supplemented with exercises, mock tests, practical examples, and intensive coaching by Axelos-certified instructors.

Gain first-hand practical knowledge on managing the operation of IT-enabled and digital products and services, and end-to-end delivery, while ensuring a first-time pass of the exam.

  • Get competitive leverage with the skills to continuously deliver innovative yet reliable tech-enabled services to customers.
  • Increase your earning potential and employability with the ITIL® 4 Specialist CDS credential.
  • Hands-on knowledge about designing, developing, and transitioning a value stream using ITIL® practices.
  • Build teams with a competitive advantage in the market with in-depth knowledge on how to prioritize, structure, and coordinate work and activities.
  • Improve business with continuous delivery of innovative yet reliable tech-enabled services to customers.
  • Develop teams that can design, develop, and transition a value stream using ITIL® practices.

365 Days FREE Access to 100 e-Learning courses when you buy any course from us

What you will Learn

  • How to plan and build a service value stream to create, deliver, and support services.

  • Get in-depth knowledge of the concepts and challenges that relate to organizational structure, team capabilities, roles, and culture across the SVS.

  • The value of positive communications, and act upon this knowledge.

  • Demonstrate knowledge of the planning and management of resources in the SVS.

  • Understand the value and use of IT across the SVS.

  • Discover how relevant ITIL® practices contribute to the creation, delivery, and support across the SVS and value streams.

  • Based on this knowledge, you can design, develop, and transition a value stream using ITIL® practices.

  • Improving user support using ITIL® practices

  • Learn how to prioritize, structure, and coordinate work and activities.

  • Understand buy versus build considerations, sourcing options, and Service Integration Management (SIAM).

  • Create, Deliver, and Support, Specialist Module has ITIL® 4 Foundation as a pre-requisite.
  • Accredited training for the ITIL® 4 CDS module is necessary to enable a full understanding of the core material.

Who Should Attend

Knowledgehut Experience


Get Mentored by Industry practitioners having more than 10 years of experience.


Don’t gain just theoretical or practical knowledge. Understand the WHAT, WHY, and HOW of a subject. Simplify the subject matter and get in-depth comprehension.


Theoretical and practical learning backed by 2 sample papers, assignments, projects/case studies, and more, to help you understand the latest ITIL concepts and gain the ITIL® 4 Specialist CDS credential.


Develop and apply ITIL® skills to enhance the profit margins, productivity, efficiency, agility, and customer satisfaction of the industry you work in.


Learn through small capsules, with bursts of training material that can be readily comprehended, including short videos, flashcards/summary cards, and more, on our integrated platform.


Immersive learning experience focuses on real-life scenario-based assignments and case studies. See the outcome of your skills and their application first-hand.


Learning Objectives:

Describe the evolution of ITIL, Define different components of ITIL, and List the benefits of ITIL. Explain value from the perspective of service providers and service consumers.


  • About ITIL® 4
  • Components of ITIL® 4 Framework
  • Benefits of ITIL®
  • Value

Learning Objectives:

Understand the organizational structure and types. Learn how to build an effective team focusing on value creation. Get a deep understanding of the need and the characteristics of team culture.


  • Organizations, People and Culture
  • Building Effective Teams
  • Developing Team Culture

Learning Objectives:

Get an understanding of integration topologies and data sharing through integration. Understand the basics of Data Analytics and Big Data, and know more about collaboration and workflows. Get a brief understanding of RPA, AI, and ML. Describe the CI/CD. Understand the information model and identify the toolsets used in automation.


  • Integrating and Data Sharing
  • Reporting and advanced analytics
  • Collaboration and Workflow
  • Robotic Process Automation
  • Artificial Intelligence
  • Machine Learning
  • Continuous integration, continuous delivery, and continuous deployment
  • Value of an effective information model
  • Automation of service management

Learning Objectives:

Identify value streams involving different scenarios. Describe the value stream for CDS. Understand the concept of the MVP.


  • ITIL® Service Value Streams
  • Model value streams for Creation, Delivery, and Support
  • Using value streams to define a minimum viable practice

Learning Objectives:

Analyze the need and how to prioritize work. Identify the different factors to consider during sourcing strategy.


  • Need for prioritizing work
  • Commercials and sourcing considerations

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