Focusing on the ‘core’ service management activities, the ITIL®4 Create, Deliver and Support (CDS) course helps you in integrating different values streams and activities to create, deliver, and support IT-enabled products and services. This multifaceted course also covers supporting practices, methods, and tools that are much in demand in today’s IT markets.
Our immersive learning experience is available in two formats: 24 hours (3 days) of live, Instructor-led Training, or 27.5 hours of Online Self-paced Learning that drive both skills development as well as exam preparation for professionals passionate to further their ITSM careers. Gain access to 4 assignments spanning 2 hours, 5 hours of comprehensive assessments, 2 mock tests (3 hours), and 1 project/case study- each carefully designed to pertain to your maximum learning benefit.
Organizations today are struggling to deliver innovative and reliable tech-services to customers and our courseware is geared towards helping employees/individuals gain expertise in ITIL® and implement service quality and improvement methods. Our integrated courseware follows the curriculum mandated by the ITIL® and is supplemented with exercises, mock tests, practical examples, and intensive coaching by Axelos-certified instructors.
Gain first-hand practical knowledge on managing the operation of IT-enabled and digital products and services, and end-to-end delivery, while ensuring a first-time pass of the exam.
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How to plan and build a service value stream to create, deliver, and support services.
Get in-depth knowledge of the concepts and challenges that relate to organizational structure, team capabilities, roles, and culture across the SVS.
The value of positive communications, and act upon this knowledge.
Demonstrate knowledge of the planning and management of resources in the SVS.
Understand the value and use of IT across the SVS.
Discover how relevant ITIL® practices contribute to the creation, delivery, and support across the SVS and value streams.
Based on this knowledge, you can design, develop, and transition a value stream using ITIL® practices.
Improving user support using ITIL® practices
Learn how to prioritize, structure, and coordinate work and activities.
Understand buy versus build considerations, sourcing options, and Service Integration Management (SIAM).
Get Mentored by Industry practitioners having more than 10 years of experience.
Don’t gain just theoretical or practical knowledge. Understand the WHAT, WHY, and HOW of a subject. Simplify the subject matter and get in-depth comprehension.
Theoretical and practical learning backed by 2 sample papers, assignments, projects/case studies, and more, to help you understand the latest ITIL concepts and gain the ITIL® 4 Specialist CDS credential.
Develop and apply ITIL® skills to enhance the profit margins, productivity, efficiency, agility, and customer satisfaction of the industry you work in.
Learn through small capsules, with bursts of training material that can be readily comprehended, including short videos, flashcards/summary cards, and more, on our integrated platform.
Immersive learning experience focuses on real-life scenario-based assignments and case studies. See the outcome of your skills and their application first-hand.
Describe the evolution of ITIL, Define different components of ITIL, and List the benefits of ITIL. Explain value from the perspective of service providers and service consumers.
Understand the organizational structure and types. Learn how to build an effective team focusing on value creation. Get a deep understanding of the need and the characteristics of team culture.
Get an understanding of integration topologies and data sharing through integration. Understand the basics of Data Analytics and Big Data, and know more about collaboration and workflows. Get a brief understanding of RPA, AI, and ML. Describe the CI/CD. Understand the information model and identify the toolsets used in automation.
Identify value streams involving different scenarios. Describe the value stream for CDS. Understand the concept of the MVP.
Analyze the need and how to prioritize work. Identify the different factors to consider during sourcing strategy.
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