Learn The Art Of Conflict Resolution
Conflict is a major cause of team demotivation, disruptions, and delays. Every organization has individuals from different walks of life working together in the same environment. Conflicts can be unavoidable. However, a great leader would know how to resolve conflicts and keep the Team Spirit.
Our one-day workshop in Conflict Management and Communication Skills is geared to help you diffuse conflicts instantly, keep the peace, and get your team back on track. Learn effective tools and conflict resolution techniques that will keep strife at bay and improve team collaboration and performance.
On completing the course, you will obtain a Course Completion Certificate from KnowledgeHut validating your conflict management skills.
Who Should Attend This Course
- Entrepreneurs
- Business Leaders
- Portfolio Managers
- Program Managers
- Project Managers
- Team Leaders
- Executives
- Supervisors
- Union Leaders
The KnowledgeHut Edge
Brilliant Track Record
KnowledgeHut has empowered over 350,000 professionals with skills and certifications in various domains
Learn from Industry Experts
Interact and engage with certified instructors with a wealth of industry experience and a mastery of the subject
Advanced Curriculum
Learn from the latest, most up-to-date curriculum, designed with industry needs in focus
Hands-On Training
Learn with the help of practical individual and group exercises, quizzes, and activities
Strengthen Foundations
Learn concepts from scratch by learning through step-by-step guidance and detailed feedback
Continual Learning Support
Choose from webinars, e-books, tutorials, and more to strengthen your learning
Curriculum
- Conflicts
- Mindset Change
- The Blueprint for Conflict Resolution
- Building and Sustaining Relationships with Colleagues
What You Will Learn
1. Intentions
Understand the cause and effect of every conflict, and the possible consequences it can bring.
2. Mindset Change
Learn why mindset changes are important, how to overcome resistance, and move ahead
3. Emotions
Understand the different emotions, the reasons they manifest, and how to manage them better
4. Self-Awareness
Learn how to be always aware of your working environment and mindful of possible triggers
5. Styles of Conflict
Learn what, how, and why of conflict styles and how to use them to facilitate effective collaboration
6. Communication Barriers
Understand the various possible barriers to effective communication and how to overcome them
PREREQUISITES
There are no prerequisites for this course.
Utilise Your SkillsFuture Credit and Claim UTAP support
Talk to a Course CounsellorGet Additional Course Fee Support Up to $500 under UTAP
The Union Training Assistance Programme (UTAP) is a training benefit provided to NTUC Union Members with the objective of encouraging them to upgrade with skills training. It is provided to minimize the training cost. If you are a NTUC Union Member, then you can get 50% funding (capped at $500 per year) under Union Training Assistance Programme (UTAP).
For more information visit NTUC U Portal – Union Training Assistance Program (UTAP)
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Conflict Management |
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| Individuals | ||
- Course Fee (Before GST)
- GST (Full Course Fee, 9%)
- Course Fee + GST
Unfunded Course Fee with GST
-
Singapore Citizens & Permanent Residents
(39 years and below)
- $500.00
- $45.00
- $545.00
-
Singapore Citizens & Permanent Residents
(40 years and above)
- $500.00
- $45.00
- $545.00
* Note:
- UTAP funding for NTUC Union Members is capped at $250 for 39 years and below and at $500 for 40 years and above.
- UTAP support amount to be paid to training provider first and claimed after end of class by learner.
- Singaporeans aged 25 and above can use their SkillsFuture Credit (SFC) to pay. For more details, visit www.skillsfuture.gov.sg/credit.
Conflict Management
Individuals
-
Singapore Citizens & Permanent Residents
(39 years and below)
-
Course Fee (Before GST)
$500.00 -
GST (Full Course Fee, 9%)
$45.00 -
Course Fee + GST
$545.00 -
Unfunded Course Fee with GST
$545.00
-
Singapore Citizens & Permanent Residents
(40 years and above)
-
Course Fee (Before GST)
$500.00 -
GST (Full Course Fee, 9%)
$45.00 -
Course Fee + GST
$545.00 -
Unfunded Course Fee with GST
$545.00
* Note:
- UTAP funding for NTUC Union Members is capped at $250 for 39 years and below and at $500 for 40 years and above.
- UTAP support amount to be paid to training provider first and claimed after end of class by learner.
- Singaporeans aged 25 and above can use their SkillsFuture Credit (SFC) to pay. For more details, visit www.skillsfuture.gov.sg/credit.
Steps to Apply to Claim SFC and Avail UTAP
NTUC Union Members can enjoy 50% unfunded course fee support up to $500 under UTAP.
Not sure how to get started with applying for UTAP support and claiming SFC? Just follow these simple steps:
Step 1: Get enrolled
- Enroll in our Conflict Management course.
Step 2: Apply for the SFC claim
- Check out KnowledgeHut’s upcoming schedules and select a workshop on a date convenient to you. An invoice will be issued to you with the fee breakdown.
- Follow this step-by-step process in the MySkillsFuture portal:
a. Login to the MySkillsFuture portal, select the course you’re enrolling into and enter course date and schedule
b. Enter the course fee payable by you (including GST) and enter the amount of credit to claim
c. Upload your invoice and click ‘Submit’
For more details on SkillsFuture Credit and the various approved skills-related courses, visit www.skillsfuture.gov.sg/credit.
Step 3: Apply for the UTAP Support
- Log in to your U Portal account to submit your UTAP application upon completion of the course.
Step 4: Enjoy your course
- Utilize your SFC credits, UTAP support, and skill up!
Need help with checking your funding eligibility?
reviews on our popular courses
It was a very practical course work and lots of relevent topics were discussed. I enjoyed the course. Thumbs up to KH!
Nasim Hasan
Senior Technician
I found the course to be practical and informative. The course notes were localised by the instructor to provide useful guides for planning and executing a conflict resolution process.
Antonino Iannella
Consulting Architect
Comprehensive and informative training presented by a skilled facilitator. The examples were excellent and the attendees were given space to interact with the facilitator and others.
Cheryl Augustsson
Acting Manager
It was very good! Thanks, KH!
Robyn Carroll
Mrs
Very effective and helpful training!
Monirul Islam
Project Manager
The training was useful, thanks to real-life examples and exercises. I was able to use some of those in my workplace and to help people grasp the Agile concepts.