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Who Is a CSPO? - Roles and Responsibilities

1.1 What is a Product Owner?A Product Owner is a role defined in Scrum. Scrum is a framework for complex product development (*). The Product Owner is responsible for maximising the value of the product resulting from the work performed the Development Team. The role exists in Scrum to have 1 person with a clear accountability of WHAT product or service will be built. The Product Owner role is also used as a title outside Scrum, in other frameworks, but if you want to understand the definition of the role and responsibilities of a Product Owner, you need to start to look and to understand it in the scope of a Scrum Team. (*) (“product”, to be defined in context, this is a generic term for the product or service being developed for the end-users)(*) (“development”, also to be defined in context, this is a generic term for all activities needed to create and deliver value to the end-users)1.2 What’s the job profile of a Product Owner?The Product Owner role is Scrum is a role, both with a tactical, strategical and operational aspect. The Product Owner role is critical as the role is kept by 1 person (and 1 person only) for a specific product. Having 1 person holding the role simplifies the accountability in terms of having 1 spokesperson for product ownership and accountability of maximising value. This doesn’t mean that all activities are to be done by the Product Owner; otherwise the Product Owner could become a bottleneck. The Product Owner does remain accountable at all times. To be able to do the job, the Product Owner has business (domain) knowledge, affinity with end-users, affinity with “development” (activities needed to deliver a piece of value), and knowledge of how to do agile product management. Product management is a multi-disciplinary job, and it involves to understand, empathise, quickly inspect & adapt, each time with the accountability to make the right choices in terms of what to built next, in order to continuously (incrementally) deliver value to end-users. In order to better understand what kind of profile is needed to fulfil the product owner role, it’s valuable to list skills required and activities performed.When looking for a Product Owner, you’re looking for a profile with generic product management skills and product-specific skills.  The generic skills are needed to be able make decisions on a strategic and tactical level.People skills a Product Owner must have:A Product Owner also needs people skills:To empathise with users of the productTo build connections with stakeholders and to create a healthy working relationship with the team building the product. These people skills include- to be able to listen (to stakeholders, end users, team members), to translate information (between people with a different background), to be able to make  informed decisions without undermining longer-term objectives, etc.The product-specific skills are defined by the product or service that’s being built. This includes all the activities to understand the market, the needs, the job the product or service will fulfil, user-journeys, also more technical product-specific knowledge, legislation (if applicable), financial implications and any other constraintIn his book Product Mastery “From Good to Great Product Ownership”, Geoff Watts describes the skills of Product Owners with the acronym “1.3 Product Owner role and responsibilitiesThe role of Product Owner can be quite challenging and high-demanding. When reading The Scrum Guide, it says that product backlog management is the main activity for a Product Owner. The product backlog is a tool to ensure it’s clear what’s needed in the product and what’s the most valuable thing to build next. Managing a backlog, and refining items on the product backlog is a continuous activity.  The Product Owner often serves as the spokesperson of the product. This means he/she needs to be able to answers questions appropriately, for example regarding product vision, roadmap, planning, why certain choices have been made, etc. This also includes NOT answering certain questions, because the Product Owner knows the development team is in a more appropriate position to answer the question more accurately, and as well to facilitate a conversation with the development team involved.Go through other roles and responsibilities of Product Owner here.1.4 How does a Product Owner manage various stakeholders desires for the product?The Product Owner has the challenging task to manage requirements and desires of stakeholders. Each stakeholders will certainly advocate his/her demands are the most important. Here are some recommendations on how a Product Owner can deal with this:Treat requirements & desires as “desirements”, meaning, until by learning or by end-user feedback has been proven that the “desirement” is valuable, treat it as a hypothesisKeep the product backlog and its ordening as transparent as possible to all stakeholdersDon’t be seduced to prioritising in categories such as high, medium, low priority. A product backlog is ordered, no two items can have the same priority.Use techniques to prioritise impacts (impact mapping), simulations to learn stakeholders to prioritise (e.g. buy a feature), techniques to slice for value (user story mapping) 1.5 CSPO vs PSPO CSPO is an abbreviation which stands for Certified Scrum Product Owner. This is a certification offered by the Scrum Alliance, specifically for the Product Owner role. PSPO is an abbreviation which stands for Profession Scrum Product Owner. This is a certification offered by scrum.org, specifically for the Product Owner role.In my opinion, both certifications are equivalent and define a high-quality standard. There’s a difference in the way of obtaining certifications and how to maintain this. Certifications issued by Scrum Alliance are obtained by taking an online exam after mandatory attending a 2-day training given by a Certified Scrum Trainer.Certifications issued by scrum.org are obtained by taking an online exam without the prerequisite of attending a training. Certifications issued by scrum.org do not expire. Of course, to test and validate your knowledge, having a decent understanding of the product owner role is mandatory, therefore preparation and study are key. Participating in a training to learn, and to experience what Scrum is about, is always highly recommended.1.6 Product owner in agile software development The manifesto of agile software development does not specify anything about the Product Owner role. Therefore, it’s perfectly possible to have an agile team without a Product Owner.The manifesto for agile software development does state a few principles which illustrate how we want to work regarding product and value delivery, for example:“Our highest priority is to satisfy the customer through early and continuous delivery of valuable software;”“Welcome changing requirements, even late in development;”“Deliver working software frequently, from a couple of weeks to a couple of months, with a preference to the shorter timescale;”“Business people and developers must work together daily; ““Working software is the primary measure of progress;”You can interpret these principles as following, in what you should NOT be doing…Waste time & effort creating long-term plans, long cycle times, etc without actually delivery usable product increments to the end-users, …Waste time & effort on unnecessary specifications; unfinished product (“inventory”); or unvalidated requirements (which are assumptions in disguise), …Waste time & effort on unnecessary handovers between business people and development teams, …Waste time & effort on assuming what’s valuable for the end-users, and not verifying this by letting end-users try out working software and based upon their feedback, inspect & adapt, improve the product together, …Wasting time & effort in demanding upfront detailed estimates for unreasonable long periods (e.g. all estimates for the next year…)Wasting time & effort on detailed long-term planning, fixing agreements, treating change as evil, …1.7 Product owner in Scaling AgileLets first make the statement that you need to consider it twice before blindly scaling up any development efforts. In general, we are trying to deliver value by keeping things simple, simplify working processes, and collaborate to maximise effectiveness and customer satisfaction. In case you need to align several development teams to work together on the same product, take the following into account:A product has 1 product owner, this means in case of several teams developing on the same product, there’s 1 product ownerA product is defined as something meaningful and valuable for a customer or end-user, not a technical componentA product has 1 product backlog, as long the product lives, the product backlog existsA product owner can delegate areas of the product to other product owners, but take care to not have “proxy” product owners, with a mandate to decide. The ‘chief’ product owner remains accountable for overall prioritisation. Some scaling frameworks make a distinction between “product management” and “product ownership”, in any case ensure there’s alignment regarding product management, no conflict in priorities, and no unnecessary handovers of information.1.8 Who is accountable for the business value delivered by a Scrum team?The Product Owner is responsible for maximising the value. A Scrum Team collaborates to deliver value together. The Product Owner remains  accountable.1.9 What exactly is the role of the Product Owner during the Daily Scrum?The Product Owner is not required to attend the Daily Scrum. The Daily Scrum is an inspect & adapt time-boxed event for the development and performed by the development. This is defined in this way because otherwise the Daily Scrum will quickly be run as a status meeting (and not a daily planning event). Of course, the Product Owner can be present during the Daily Scrum, as it’s a great moment to check-in with a team, listen how a team is synchronising, ask and answer questions - after the Daily Scrum. The Product Owner, nor the Scrum Master should be leading the Daily Scrum. They can be present, but the Daily Scrum is an activity (‘Scrum’ metaphor of Rugby), for and by the development team. The Product Owner defines a sprint goal (a sprint is a time-boxed iteration to deliver a potentially shippable product increment); the Development Team inspects its progress on a daily basis towards that sprint goal, using the sprint backlog.1.10 What are certain anti-patterns regarding Product Owner?Some example anti-patterns regarding Product Owners; this can be used in an exercise to coach Product Owners. Ask what should be done to be the WORSE Product OwnerIdentify what’s actually being done of that listIdentify what should be STOPPED doing, in order to improveSome anti-patterns of Product Ownership Becoming a bottleneck in communication, so that’s there’s a delay in the flow of value between the development team, end-users, and stakeholders, …Taking decisions in isolation, so that the reason why decisions are taken are not known, nor understood, …Specifying technical solutions, and not articulating the business value, … (technical solutions are the responsibility of a development team)Pressuring the speed of delivery, resulting in less quality and inability to validate if value is being delivered, …Not listening to the product development team’s recommendations, not engaging in any healthy dialogue, …Not articulating the product’s vision, and/or strategy, resulting in development teams functioning as “feature factory”, without investigating what’s valuable and what’s not, …Inadequate product backlog management, resulting in unready items to plan, long inventory, unclear prioritisation, …Not accepting or rejecting work according to the definition of done, resulting in unclear standards of what’s a done product increment, …Not thinking how to delivery slices of value, forcing development teams to deliver components, instead of ready-to-use product increments, …Not facilitating a sprint reviewNot participating in any retrospectiveNot updating any forecast after finishing a sprintNot engaging with end-users / customers to get feedback etc2 What is the process to get a CSPO certificate?You can also follow the below steps to understand clearly.Find a Certified Scrum Product Owner course on the Scrum Alliance websiteRead and understand the Scrum GuideRead and understand the manifesto for agile software developmentRead and understand the learning objectives of a CSPO courseAttend the 2-day CSPO courseComplete the online CSPO exam, the fee is included in the course price. After completing the course, your Scrum Trainer will upload your user information into the system of Scrum Alliance, next you’ll receive an invite to do the online exam. Recommended books and material to read and further prepare:Articles by Roman Pichler,Book Product Mastery, by Geoff Watts,  Path forward after CSPO at Scrum AllianceCertification gives you access to a renewable, two-year membership with Scrum Alliance. As a Certified Scrum Product Owner (CSPO™), you can continue your educational development to become an:Advanced Certified Scrum Product Owner (A-CSPO™)Certified Scrum Professional - Product Owner (CSP-PO™)Certified Team Coach (CTC™)Certified Enterprise Coach (CEC™) Certified Scrum Trainer (CST™)Remember, if you’re starting as Product Owner, the CSPO certification is only the start of your journey!ConclusionBeing a product owner is a satisfying job! You are the main spokesperson for the product. You act as a catalyst between the Development Team and the outside world. You take decisions to maximise product value while taking into account various constraints.
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Who Is a CSPO? - Roles and Responsibilities

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Who Is a CSPO? - Roles and Responsibilities

1.1 What is a Product Owner?

A Product Owner is a role defined in Scrum. Scrum is a framework for complex product development (*). The Product Owner is responsible for maximising the value of the product resulting from the work performed the Development Team. The role exists in Scrum to have 1 person with a clear accountability of WHAT product or service will be built. The Product Owner role is also used as a title outside Scrum, in other frameworks, but if you want to understand the definition of the role and responsibilities of a Product Owner, you need to start to look and to understand it in the scope of a Scrum Team. 

(*) (“product”, to be defined in context, this is a generic term for the product or service being developed for the end-users)

(*) (“development”, also to be defined in context, this is a generic term for all activities needed to create and deliver value to the end-users)

1.2 What’s the job profile of a Product Owner?

The Product Owner role is Scrum is a role, both with a tactical, strategical and operational aspect. The Product Owner role is critical as the role is kept by 1 person (and 1 person only) for a specific product. Having 1 person holding the role simplifies the accountability in terms of having 1 spokesperson for product ownership and accountability of maximising value. This doesn’t mean that all activities are to be done by the Product Owner; otherwise the Product Owner could become a bottleneck. The Product Owner does remain accountable at all times. 

To be able to do the job, the Product Owner has business (domain) knowledge, affinity with end-users, affinity with “development” (activities needed to deliver a piece of value), and knowledge of how to do agile product management. Product management is a multi-disciplinary job, and it involves to understand, empathise, quickly inspect & adapt, each time with the accountability to make the right choices in terms of what to built next, in order to continuously (incrementally) deliver value to end-users. 

In order to better understand what kind of profile is needed to fulfil the product owner role, it’s valuable to list skills required and activities performed.

When looking for a Product Owner, you’re looking for a profile with generic product management skills and product-specific skills. 

 The generic skills are needed to be able make decisions on a strategic and tactical level.
Job profile of a Product owner

People skills a Product Owner must have:

A Product Owner also needs people skills:

  • To empathise with users of the product
  • To build connections with stakeholders and to create a healthy working relationship with the team building the product. 

These people skills include- to be able to listen (to stakeholders, end users, team members), to translate information (between people with a different background), to be able to make  informed decisions without undermining longer-term objectives, etc.

The product-specific skills are defined by the product or service that’s being built. This includes all the activities to understand the market, the needs, the job the product or service will fulfil, user-journeys, also more technical product-specific knowledge, legislation (if applicable), financial implications and any other constraint

In his book Product Mastery “From Good to Great Product Ownership”, Geoff Watts describes the skills of Product Owners with the acronym “

Product Owner skills
1.3 Product Owner role and responsibilities
Product Owner role and responsibilities

The role of Product Owner can be quite challenging and high-demanding.

 When reading The Scrum Guide, it says that product backlog management is the main activity for a Product Owner. The product backlog is a tool to ensure it’s clear what’s needed in the product and what’s the most valuable thing to build next. Managing a backlog, and refining items on the product backlog is a continuous activity. 

 The Product Owner often serves as the spokesperson of the product. This means he/she needs to be able to answers questions appropriately, for example regarding product vision, roadmap, planning, why certain choices have been made, etc. This also includes NOT answering certain questions, because the Product Owner knows the development team is in a more appropriate position to answer the question more accurately, and as well to facilitate a conversation with the development team involved.

Go through other roles and responsibilities of Product Owner here.

1.4 How does a Product Owner manage various stakeholders desires for the product?

The Product Owner has the challenging task to manage requirements and desires of stakeholders. Each stakeholders will certainly advocate his/her demands are the most important. 

Here are some recommendations on how a Product Owner can deal with this:

  • Treat requirements & desires as “desirements”, meaning, until by learning or by end-user feedback has been proven that the “desirement” is valuable, treat it as a hypothesis
  • Keep the product backlog and its ordening as transparent as possible to all stakeholders
  • Don’t be seduced to prioritising in categories such as high, medium, low priority. A product backlog is ordered, no two items can have the same priority.
  • Use techniques to prioritise impacts (impact mapping), simulations to learn stakeholders to prioritise (e.g. buy a feature), techniques to slice for value (user story mapping) 

1.5 CSPO vs PSPO 

CSPO is an abbreviation which stands for Certified Scrum Product Owner. This is a certification offered by the Scrum Alliance, specifically for the Product Owner role. 

PSPO is an abbreviation which stands for Profession Scrum Product Owner. This is a certification offered by scrum.org, specifically for the Product Owner role.

In my opinion, both certifications are equivalent and define a high-quality standard. There’s a difference in the way of obtaining certifications and how to maintain this. 

Certifications issued by Scrum Alliance are obtained by taking an online exam after mandatory attending a 2-day training given by a Certified Scrum Trainer.

Certifications issued by scrum.org are obtained by taking an online exam without the prerequisite of attending a training. Certifications issued by scrum.org do not expire. Of course, to test and validate your knowledge, having a decent understanding of the product owner role is mandatory, therefore preparation and study are key. Participating in a training to learn, and to experience what Scrum is about, is always highly recommended.

1.6 Product owner in agile software development 

The manifesto of agile software development does not specify anything about the Product Owner role. Therefore, it’s perfectly possible to have an agile team without a Product Owner.

The manifesto for agile software development does state a few principles which illustrate how we want to work regarding product and value delivery, for example:

  • “Our highest priority is to satisfy the customer through early and continuous delivery of valuable software;”
  • “Welcome changing requirements, even late in development;”
  • “Deliver working software frequently, from a couple of weeks to a couple of months, with a preference to the shorter timescale;”
  • “Business people and developers must work together daily; “
  • “Working software is the primary measure of progress;”

You can interpret these principles as following, in what you should NOT be doing…

  • Waste time & effort creating long-term plans, long cycle times, etc without actually delivery usable product increments to the end-users, …
  • Waste time & effort on unnecessary specifications; unfinished product (“inventory”); or unvalidated requirements (which are assumptions in disguise), …
  • Waste time & effort on unnecessary handovers between business people and development teams, …
  • Waste time & effort on assuming what’s valuable for the end-users, and not verifying this by letting end-users try out working software and based upon their feedback, inspect & adapt, improve the product together, …
  • Wasting time & effort in demanding upfront detailed estimates for unreasonable long periods (e.g. all estimates for the next year…)
  • Wasting time & effort on detailed long-term planning, fixing agreements, treating change as evil, …

1.7 Product owner in Scaling Agile

Lets first make the statement that you need to consider it twice before blindly scaling up any development efforts. In general, we are trying to deliver value by keeping things simple, simplify working processes, and collaborate to maximise effectiveness and customer satisfaction. 

In case you need to align several development teams to work together on the same product, take the following into account:

  • A product has 1 product owner, this means in case of several teams developing on the same product, there’s 1 product owner
  • A product is defined as something meaningful and valuable for a customer or end-user, not a technical component
  • A product has 1 product backlog, as long the product lives, the product backlog exists
  • A product owner can delegate areas of the product to other product owners, but take care to not have “proxy” product owners, with a mandate to decide. The ‘chief’ product owner remains accountable for overall prioritisation. 
  • Some scaling frameworks make a distinction between “product management” and “product ownership”, in any case ensure there’s alignment regarding product management, no conflict in priorities, and no unnecessary handovers of information.

1.8 Who is accountable for the business value delivered by a Scrum team?

The Product Owner is responsible for maximising the value. 

A Scrum Team collaborates to deliver value together. The Product Owner remains  accountable.

1.9 What exactly is the role of the Product Owner during the Daily Scrum?

The Product Owner is not required to attend the Daily Scrum. The Daily Scrum is an inspect & adapt time-boxed event for the development and performed by the development. This is defined in this way because otherwise the Daily Scrum will quickly be run as a status meeting (and not a daily planning event). 

Of course, the Product Owner can be present during the Daily Scrum, as it’s a great moment to check-in with a team, listen how a team is synchronising, ask and answer questions - after the Daily Scrum. The Product Owner, nor the Scrum Master should be leading the Daily Scrum. They can be present, but the Daily Scrum is an activity (‘Scrum’ metaphor of Rugby), for and by the development team. The Product Owner defines a sprint goal (a sprint is a time-boxed iteration to deliver a potentially shippable product increment); the Development Team inspects its progress on a daily basis towards that sprint goal, using the sprint backlog.

1.10 What are certain anti-patterns regarding Product Owner?

Some example anti-patterns regarding Product Owners; this can be used in an exercise to coach Product Owners. 

  • Ask what should be done to be the WORSE Product Owner
  • Identify what’s actually being done of that list
  • Identify what should be STOPPED doing, in order to improve

Some anti-patterns of Product Ownership 

Product Owner Anti Patterns

  • Becoming a bottleneck in communication, so that’s there’s a delay in the flow of value between the development team, end-users, and stakeholders, …
  • Taking decisions in isolation, so that the reason why decisions are taken are not known, nor understood, …
  • Specifying technical solutions, and not articulating the business value, … (technical solutions are the responsibility of a development team)
  • Pressuring the speed of delivery, resulting in less quality and inability to validate if value is being delivered, …
  • Not listening to the product development team’s recommendations, not engaging in any healthy dialogue, …
  • Not articulating the product’s vision, and/or strategy, resulting in development teams functioning as “feature factory”, without investigating what’s valuable and what’s not, …
  • Inadequate product backlog management, resulting in unready items to plan, long inventory, unclear prioritisation, …
  • Not accepting or rejecting work according to the definition of done, resulting in unclear standards of what’s a done product increment, …
  • Not thinking how to delivery slices of value, forcing development teams to deliver components, instead of ready-to-use product increments, …
  • Not facilitating a sprint review
  • Not participating in any retrospective
  • Not updating any forecast after finishing a sprint
  • Not engaging with end-users / customers to get feedback etc

2 What is the process to get a CSPO certificate?

 process to get a CSPO certificate

You can also follow the below steps to understand clearly.

Find a Certified Scrum Product Owner course on the Scrum Alliance website

Read and understand the Scrum Guide

Read and understand the manifesto for agile software development

Read and understand the learning objectives of a CSPO course

Attend the 2-day CSPO course

Complete the online CSPO exam, the fee is included in the course price. After completing the course, your Scrum Trainer will upload your user information into the system of Scrum Alliance, next you’ll receive an invite to do the online exam. 

Recommended books and material to read and further prepare:

Articles by Roman Pichler,

Book Product Mastery, by Geoff Watts,  

Path forward after CSPO at Scrum Alliance

Certification gives you access to a renewable, two-year membership with Scrum Alliance. As a Certified Scrum Product Owner (CSPO™), you can continue your educational development to become an:

  1. Advanced Certified Scrum Product Owner (A-CSPO™)
  2. Certified Scrum Professional - Product Owner (CSP-PO™)
  3. Certified Team Coach (CTC™)
  4. Certified Enterprise Coach (CEC™) 
  5. Certified Scrum Trainer (CST™)

Path forward after CSPO at Scrum Alliance

Remember, if you’re starting as Product Owner, the CSPO certification is only the start of your journey!


Conclusion

Being a product owner is a satisfying job! You are the main spokesperson for the product. You act as a catalyst between the Development Team and the outside world. You take decisions to maximise product value while taking into account various constraints.

Frederik

Frederik Vannieuwenhuyse

Blog Author

Frederik is an experienced consultant, professional facilitator, coach and trainer. Frederik is constantly looking to help organisation to gain more agility and to create happy workplaces

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On taking up an ICP ACC certification training, you’ll learn the following:Learn to develop the Agile mindsetLearn about the roles and responsibilities of an Agile CoachLearn to mentor Agile roles and transitionsUnderstand the team dynamics and coach the team to get motivated and become self-awareLearn to handle the conflict and dysfunctions within the teamLearn team building and collaborationLearn to define the coaching contract and maintain neutralityLearn to identify and address issuesLearn to break down impediments for team successUnderstand the pillars of agility of an organisation while learning to identify systematic challengesLearn to create your personal coaching improvement backlog.Now coming to the prerequisites, you don’t need to meet any specific prerequisites to take up ICP-ACC training. But it is an added advantage for you to have a basic understanding of Agile and some work experience in an Agile team.Who can take up the ICP-ACC training?ICAgile is the certifying body for ICP-ACC certification and according to it, this certification is best pursued after Agile Team Facilitation (ICP-ATF). However, this certification can be taken up by:Agile coachesAspiring coaches with a passion for servant leadership and a desire to learn and practice facilitation, professional coaching, teaching, and mentoring in service of Agile teams.ScrumMastersIteration ManagersAgile Project ManagersWhat lies beyond ICP-ACC training?Equipping yourself with ICP-ACC training can help you to land upon a high salary job. Yes, you’ve heard it right! An Agile coach earns an average annual salary of $1448,698 in the US. Moreover, you get an opportunity to work with the top organisations around the globe, like, PepsiCo, Nissan Motors, Accenture, Wipro, and the list goes on. The following chart will give you a better understanding of the salary of Agile coaches across the globe: CountrySalary of Agile Coach (per annum)IndiaINR 21,70,944US$148,698CanadaC$101,142AustraliaAU$152,353On a concluding noteWith the frequently evolving industry trends, the demand for seasoned Agile Coach is on the rise. They are really looked up to as a change-maker who can really make a difference in an organisation’s Agile journey. This article comprises of all the information that you need to get ICP-ACC certified to embark on your journey to becoming an Agile Coach. All the best!
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Agile Coach (ICP ACC): All You Need To Know

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Why do We Get CSM Certification 2019 | KnowledgeHut

Agile software environments are gaining huge growth in today’s world. According to the Scrum Guides website, “Scrum has been adopted by a vast amount of software development companies around the world.” Most of the companies like Ericsson, Microsoft and Spotify are employing Scrum to self-organise their teams. From the study of nearly 5,400 IT projects, it is found that budget is overspent by 45% only because of project overrun. All these deficits can be avoided by becoming professional in Scrum and the possibility of completing a project successfully on time can be improved as well. A Scrum Master Certification not only teaches Agile and Lean methodologies but also serves as a clear proof of proficiency of the employees. These certifications help explain your proficiency level and thus are in demand. Here we solve all your questions about CSM Certification with KnowledgeHut. After CSM training within how many days do I need to take the certification? This is the final step in becoming a Scrum Master. Once the course is completed successfully, Scrum Alliance will send you an e-mail that includes a link which allows you to create login credentials. From then on, you will have 90 days and 2 attempts to clear the test. You can attempt the exam third time by paying $25 and in case it is not cleared in the third attempt also, the course should be re-taken before attempting the exam fourth time. Is your 2-day training enough to clear the certification? Absolutely yes! Our 2 days of training program is often good enough to get started with Scrum for your next project. It is recommended to be well versed with the resources available on the Scrum Alliance website before joining the course. This will help you to grasp the Scrum practices and principles quickly in our 2-day classroom training and clear the exam easily. What next after CSM? Just having a CSM certificate doesn’t mean that you are a professional Scrum Master. You should experience the role of a Scrum Master for a minimum of 2-3 years before you think of reaching new heights in your Agile career. According to Scrum Alliance, a Scrum Master can increase the possibility of project’s overall success and helps organizations in achieving their goals by applying Scrum principles and techniques. Which is more valued, getting certified from Scrum Alliance (Certified Scrum Master) or Scrum.org (Professional Scrum Master)? Both the certifications are competing equally in the Scrum Master world. The CSM exam is generally easy to pass with a passing grade of approximately 69%, where PSM exam requires a minimum of 85% to pass which is difficult when compared to CSM and CSM course fee is less comparably. How much should I pay to renew CSM certification? CSM certification requires to be renewed every two years. The first 2 years will be covered in the course fee. After that, $100 needs to be paid to extend the credential for another 2 years from your current expiration date.   What are the benefits of “2-year membership with Scrum Alliance”? Scrum Alliance has introduced a new membership community that offers a strong community experience including member-only content such as trainer- and coach-led webinars, exclusive deep discounts, certification and speciality user groups both specialized and regional, and personalized messaging to communicate with community members. Also, membership allows CSMs to use logo that is designed specially to highlight their credentials. What is the eligibility to become a CSM trainer? One should hold the Certified Scrum Product Owner® designation from Scrum Alliance to become Certified Scrum Trainer, and must: Have strong knowledge on Scrum practices, principles and concepts. Have unique training, presentation and storytelling skills, which helps people understand the concepts easier. Have a proven level of communication with Scrum/Agile community. Co-trained with some of the Certified Scrum Trainers or independently. Is the CSM training a basic level under Agile management? Yes. The CSM course offers training in the fundamentals required for professional Scrum master or a Scrum team member. What is the format of the exam? You will need to pass the CSM test, after completing the course successfully. The test can be taken online. The exam consists of 35 objective type questions and lasts for an hour. You must answer a minimum of 24 questions correct out of 35. You can log out of the exam at any time and come back whenever you want. You can answer the questions in any sequence, bookmark or skip to review later. If not cleared in the 1st attempt, you can take the test 2nd time at no cost. The Scrum Alliance charges a minimum amount from the third attempt.   Who provides the certification? The CSM certification will be issued by Scrum Alliance, the largest, most established and certification organization in the Agile community. KnowledgeHut offers professional training from experienced CSTs. What is the process for applying for the certification? Step  1: Take the CSM course. Step  2: Scrum Alliance will send you a link to create login credentials after completion of course. Now, create your login credentials. Step  3: Take the online CSM test by using those credentials. Step 4: Once the test is completed with the minimum passing score, you will be requested to accept a license agreement. Step 5: After accepting it, you will receive Certified ScrumMaster® (CSM) designation from Scrum Alliance and a 2-year membership with Scrum Alliance as well. Does Scrum Alliance offer an online/virtual CSM course? No, Scrum Alliance does not offer any online/virtual certification courses. Because they believe that online training can be effective only for some subjects and understanding Scrum requires a high level of personal interaction. How many PDUs will I be eligible for? You can claim 14-16 PDUs and SEUs by participating in our 2-day training program. What do you mean by SEUs? Scrum Educational Units are credits issued by Scrum Alliance for having completed an academic training successfully that meets a set of learning objectives required to get the CSP certification. Where are SEUs and PDUs applicable? SEUs and PDUs are credits issued by Scrum Alliance and PMI. They identify your commitment to the Agile professional by giving credits for educational achievements you make throughout your career. SEUs and PDUs show your growth of continuing education in a particular field to stay relevant without depending on your own practices. These credits are essential if you want to obtain an official Agile professional certification. Can the CSM online test be taken without undergoing the training? No, it cannot be taken. Scrum Alliance believes that true learning requires in-person training and hands-on experience with a CEC or CST. The CSM exam is not provided as a substitute for formal training. Should I pay separately for the certification fee? No, the course fee paid by the trainer includes the first 2 years of certification fee. What’s the importance of a CSM certificate? Becoming a Certified Scrum Master shows that you have become proficient not only in Scrum but also in applying it within different Scrum environments. It proves your core Scrum knowledge and benefits your organization. CSMs are paid more when compared to non-CSMs. CSM certified professionals have a median pay of $87,579 per year and $78,139 for non-CSMs. What does it mean to have a Certified Scrum Master® (CSM) designation? Certified ScrumMaster® (CSM) designation is issued by Scrum Alliance after successful completion of CSM exam. Scrum Alliance believes that an individual with this designation will have in-depth knowledge of Scrum terminologies, principles and practices, enough to fulfil the role of ScrumMaster. To show their experience and deep understanding of Scrum, CSMs are supported to apply for and become CSPs. What are the eligibility criteria for this course and the certification? There are no such strict eligibility criteria for CSM course, but it is recommended to have some basic knowledge of principles and working of overall Scrum processes.To be capable enough to get certified, attend our two-day CSM course offered by our CST (Certified Scrum Trainer). Why KnowledgeHut for CSM? KnowledgeHut is a Global Registered Education Provider (REP) of Scrum Alliance and the instructions you get from this training will help you deliver controlled, high-performing projects with high-quality results. KnowledgeHut also offers: Complete CSM training by CSTs approved by Scrum Alliance. Downloadable material from Scrum Alliance. Tricks and tips from our professional Certified Scrum Master Trainers who have years of experience in using Scrum in a variety of environments. 2-year membership with Scrum Alliance included in the course fee. Hope this article was helpful and addressed all your queries pertaining to Certified Scrum Master training. Get in touch with us to know more about the CSM course.
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Why do We Get CSM Certification 2019 | KnowledgeHu...

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Scrumban | best Kanban and Scrum

Scrumban is a blend of Scrum and Kanban. Scrumban is an Agile methodology, created to help the existing Scrum teams in exploring Lean and Kanban concepts in the organization & also Scrum and kanban is deciding new agile benchmark in organization. But, why is there a need of merging Scrum and Kanban methodologies? The discrete syllables “Scrum” and “ban”, are enough to describe the several phases of transition from Scrum to Kanban. Basically, Scrumban is an Agile management framework, that is implemented when the teams opt for Scrum as the working way and use Kanban methodology as a magnifying glass to view, understand and carry out continuous improvement in the work.   Today, many organizations are experiencing some issues with the Scrum methodology, so they steer their way of working to the Kanban methodology. But some of the enterprises have discovered an optimized means of clubbing the methodologies forming ‘Scrumban’, as a new way for the teams to follow.   Why are teams merging Scrum and Kanban?   The need of combining these two concepts is due to the cons of both the technologies. Let us see the disadvantages of Scrum and Kanban methodologies. Cons of Scrum: Scrum works according to the emphatic guide. ‘Sprints must be time-boxed to a month or less’, as mentioned in the the Scrum guide. This rule is deccelerating the working pace of the teams.  Each sprint should result in a potentially releasable product at the end of each increment. Scrum teams are asked to deliver the software- designed, coded and tested to the stakeholders, in a very short span. This causes more ‘anxiety’ among the team members. Scrum teams have to entirely commit to the customers’ requirements. In case they fail to achieve the high-priority target, they might have to decide to add some technical debts to solve the time-boxed problem. Cons of Kanban: Kanban provides a very linear technique of work. It was firstly used in the car manufacturing line, which was successful as well. So, it is believed that the Kanban can only be used in the systems which have repeatable processes.  Kanban is not very useful in complex systems like software development process as the software needs change at each and every point.  Merging Scrum and Kanban Corey Ladas was the first to coin the term “Scrumban”. According to him,  “Scrum can be a useful scaffold to hold a team together while you erect a more optimized solution in place. At some point you can slough off the cocoon and allow the pull system to spread its wings and take flight.”    In one of the article, Corey suggested that the time-box principle, mandated by the Scrum, is no longer necessary. In a recently released book, Ajay Reddy stated- “Although Scrumban has evolved as a framework over the years, it has no definitive guide or definition. In fact, as highlighted early in this book, several “authoritative” sources disagree about what Scrumban actually represents”.   There are a few changes made in the practices of ‘Scrumban over Scrum’. Let us look at those changes: Added some specialized teams and functions Self-organization concept, but with some specific boundaries Applied the policies explicitly in the working styles Queuing theory and the laws of flow are applied   Let us see that how Scrumban is distinct from a Kanban method, as follows: Organized around the teams Prescribed a proper framework for the teams to work instead of just specifying a technique as in Kanban Realized the value of time-boxed iterations Focuses on continuous improvement techniques   The team needs a proper structure and a set of practices as a starting point of any project. Comparatively, Scrum is prescribed more than the Kanban technique. Newly formed teams usually benefit from the structured framework. Those teams who like structure and continuous improvement by the Scrum but want continuous flow which is provided by Kanban can go for the Scrum/Kanban hybrid i.e. Scrumban. Large enterprise framework viz., Scaled Agile Framework (SAFe) and Disciplined Agile Delivery (DAD) make use of the both models- Scrum and Kanban.   We provide both Scrum training & Kanban Training
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Scrumban | best Kanban and Scrum

Scrumban is a blend of Scrum and Kanban. Scrumban ... Read More

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