ITIL® 4 Foundation Certification in Kuala Lumpur, Malaysia

Our ITIL Foundation certification training has been designed to help you embark on a successful ITSM career by mastering the principles of the ITIL framework. By the end of the course you will gain the expertise to:

• Build products and services and co-create value with stakeholders and customers
• Apply the guiding principles of the ITIL framework to ensure business value
• Master and apply the key concepts of DevOps, Agile and Lean to deliver organizational goals
• Apply the four dimensions of Service Management to different areas of service

Our ITIL Foundation Training aims to equip you with all the skills to be an effective ITSM practitioner. You will develop practical skills across the principles of ITSM:

1. Engage in organizational transformation
2. Co-create value
3. Ensure continued agility
4. Bring about continual service improvement 
5. Manage problems, risks and incidences 
6. Minimize service disruption
7. Quantify and demonstrate the value of service
8. Benchmark services and maximize ROI
9. Understand and manage customer expectations
10. Obtain value for money
11. Device for knowledge
12. Concentrate on content
13. Explore holistically
14. Commence where you are
15. Study directly
16. Develop iteratively
17. Associate
18. Be fair
19. Keep it simple

The ITIL Foundation certification helps you:

• Get a better understanding of how to enhance IT services within an organization
• Be more informed about IT service management
• Adapt the ITIL framework to your organizational structure
• Enhance your earning potential
• Aim for higher ITIL certifications and elevate your ITSM career

This course is for anyone looking to develop service management skills:

• IT professionals
• Business managers 
• Business process owners
• Project managers
• ITSM Managers and aspiring ITSM Managers
• Professionals working in other areas of IT like digital, product, development and service.
• ITIL certified professionals who want to transition to the new version ITIL4
• Students with an interest in IT Services Management will also benefit from our course. 

There are no prerequisites to take the ITIL Foundation training and the subsequent ITIL4 Foundation exam.

Once you have gained ITIL4 Foundation, you can consider the ITIL4 Managing Professional Modules, a stream of 4 Modules that include:

• ITIL 4 Specialist Create, Deliver and Support
• ITIL 4 Specialist Drive Stakeholder Value
• ITIL 4 Specialist High-velocity IT

Yes, you will get free e-learning access to over 100 courses that will be available at KnowledgeHut for one year.

You will earn 16 PDUs by participating in the ITIL Foundation Training program. These can be used for recertification from PMI® Inc.

For further information about PDUs, please reach us at support@knowledgehut.com.

The ITIL Foundation Certification is offered by AXELOS, a world-renowned body dedicated to managing, developing and growing the global best practice portfolio of ITIL.

You can self-study for the Foundation exam or take training in another format, such as distance learning. But if you choose to train from a provider, you must ensure that they are an AXELOS Accredited Training Organization.

There are two ways to get the ITIL Foundation certifications:

• Method 1

Join an ITIL training course with an Accredited Training Organization (ATO). KnowledgeHut is an ATO with PeopleCert® and a certified partner of AXELOS. You will receive comprehensive exam preparation support and your exam fee is covered in the course fee.  

Step 1: Register for KnowledgeHut’s ITIL Foundation course and attend the 2-day training.
Step 2: Take the online ITIL Foundation exam (you will receive the exam key from PeopleCert®). Get a minimum score of 65% in this 60-minute closed-book exam.
Step 3: Download the ITIL Foundation certificate and become a leader in your ITSM team!  

• Method 2 
  

Prepare for the exam on your own, buy and exam voucher and schedule the exam. You will obtain the certification only on adequately clearing the exam.

No, the ITIL4 Foundation certification does not expire.

Yes, you will receive a course completion certificate on completing the course.

The exam is conducted through PeopleCert®. (KnowledgeHut is an ATO with PeopleCert®.)

The ITIL4 Foundation certification exam is an online, closed-book exam. The format is:

• Type: Multiple Choice Questions
• Number of questions: 40
• Duration: 60 minutes
• Pass mark: 65%

The Foundation exam covers Continuous Service Improvement, Service Strategy, Service Design, Service Transition, and Service Operation.

After you complete your 2-day ITIL Foundation course, you will receive an email from PeopleCert® with details you need to attempt the exam.

No, you will have a time limit of 60 minutes and will not be able to pause the test. If you accidentally close the window, then you’ll be able to reopen it immediately. In case your exam page freezes, you can refresh the web browser and you will be able to continue the exam from where you left it. Similarly, if your web browser has a problem, you can go to the start link available in your email and you should be taken back to the last question you were on.

If you fail, you can apply for a re-evaluation of the ITIL Foundation exam at an additional cost. The re-evaluation fee is refundable if the outcome is decided in your favour. If it isn’t though, you’ll end up losing the appeal fee, and would need to buy a fresh exam voucher.

Yes. The PeopleCert® allows you to retake the ITIL Foundation exam if you fail.

Yes. PeopleCert® allows you to retake the ITIL Foundation exam as many times as you’d like. However, there is a cost associated for each attempt.

PeopleCert® announces the final results within 2 business days after your answers are officially submitted to them by the exam supervisor. Your profile at PeopleCert needs to be complete, without which your Official Results will not be released.

The ITIL4 Foundation workshop at KnowledgeHut is delivered through PRISM, our immersive learning experience platform, via two modes of delivery:

Blended learning:

• Get the best of both worlds with live and interactive instructor-led training sessions along with the convenience and flexibility of self-paced learning.  
• Listen, learn, ask questions, and get all your doubts clarified from your instructor, who is an experienced practitioner.  
  
• You also get to collaborate and learn from the experience of your peers in real-world simulations and activities.

On-Demand Self-Learning:

• Learn conveniently at your own pace, whenever and wherever you choose and benefit from the limitless educational possibility that comes with lifetime access. The entire courseware and all the features of our immersive learning experience platform will remain at your fingertips whenever you wish to refresh concepts and clear your doubts.
  

All of KnowledgeHut’s ITIL Foundation Certification training is delivered by experienced accredited experts who are:

• Masters in ITIL and have immense experience in leading, applying, coaching, and teaching it
• Skilled in ITSM
• Industry practitioners active in IT operations and the field of IT management.  

Our dedicated team of coaches deliver training on par with the standard of excellence as set out by AXELOS. Every candidate receives the same high-quality content irrespective of the trainer and the location. 

The conventional in-person ITIL Foundation Training was earlier delivered as a 16-hour, 2-day training course. The online ITIL Foundation Training is now 14-16 hours long.

The online course is divided into several classes of shorter hours, unlike the in-person class that has 2 classes, each 7 to 8 hours long. The instructor uses tools like a webcam for interacting with the participants and participants will also be able to virtually collaborate with one another.

Our workshops are structured in three parts – pre-workshop, workshop and post-workshop – to provide you with a completely immersive learning experience. This tried and tested workshop structure has worked well with thousands of ITSM professionals we’ve helped upskill over the years.

• Pre-workshop: Take our diagnostic assessment before the workshop and benchmark your skill levels at the start of the course. This allows you to map and demonstrate your skills learning progression as you reach the end of the course.
• Workshop: Join the live and interactive instructor-led sessions right from within PRISM, our immersive learning experience platform with a state-of-the-art intelligent coding environment. Experience immersive learning with assignments, assessments, recall quizzes, mock tests and much more.
• Post-workshop: We don’t just impart skills but also want to make sure that you implement them post the course. To help you with this, we are always in touch with you through newsletters, webinars or next version trainings. Some post-training deliverables lined-up for you are:
• Instructor-led session recordings
• Access to alumni network
• Continued social learning with discussion forums, group messenger and one-to-one messaging.
• Additional workshops on advanced level concepts
• Regular emails, blogs, articles, emails, newsletters, tutorials and other such rich informational content.

A unique feature of our ITIL course is the highly engaging, immersive learning you experience. You get to learn, practice, assess, get insights on your learning, and personalize your learning journey.  

LEARN: Engaging self-learning videos, smart flashcards, interactive eBooks and recall quizzes help reinforce your learning. You also get to maximize your learning potential with collaborative social learning via discussion forums and group and one-to-one messaging.  

PRACTICE: Case studies and real-time simulations help you gain confidence and get productive from day one.  

ASSESS: Assess your skills at every stage with a variety of questions ranging from multiple choice to code-based, completely auto-graded by the system. Assignments and projects within our inbuilt and intelligent development environment give you micro “work-like” experiences. Test your subject matter comprehension through diagnostic, module level and final assessments.

GET INSIGHTS: Based on your performance in the assessments, assignments, and projects, you gain deep insights on your progress, which help you identify areas you are good at and where you need to improve. All you need to do is follow recommendations and enhance your skill proficiency from where you are to where you want to get.

PRISM is KnowledgeHut’s state-of-the-art learning experience platform. PRISM is designed to provide a highly engaging, immersive learning experience with you at the center of the learning.

PRISM supports all types of courses, including on-demand self-paced learning, blended learning, and live virtual classes. Here are some key features of the platform:

1. Learners can watch videos, join live sessions directly, and even book 1 - 1 mentoring sessions with expert instructors easily, using a single dashboard.
2. Integrated Practice Environment runs directly in the user’s browser, offering a complete set of development tools to allow learners to practice what they’ve learned. 
3. Feature-rich videos with detailed explanations are augmented by flash cards, interactive e-reading content and quick recall quizzes designed to strategically reinforce learning. 
4. Diagnostic, module-level and final assessments give learners valuable insights, allowing them to map and demonstrate their skills learning progression through the course.
5. Learners get micro work-like experiences from auto-graded projects that help them learn on the job, much like developers in leading tech companies.
6. Social Learning tools include a discussion board that features questions posted by other learners on the system and responses by both mentors and learners. Additionally, one-to-one and group messaging is also available.
7. Comprehensive reports give both organizations and learners a deep and thorough insight into skills progression.

The ITIL4 Foundation course material comprises of the study plan and all relevant assignments, assessments, or case studies. All the course material will be available on PRISM.

The ITIL4 Foundation sessions would be auto recorded on PRISM, subject to permission by AXELOS and the instructor. Based on the permissions, you would have lifetime access to the video recordings of the sessions as well.

Our workshops are currently held online and anyone with a stable internet from anywhere across the world can benefit from this to get ITIL certified. You can check out the schedules here.

Schedules for our upcoming workshops in Agile and Scrum can be found here.

You will receive a registration link from PRISM to your e-mail id. You will have to set your password, log in to our Immersive Learning Experience platform and start your learning journey.

You will have lifetime access to the entire Self-Paced Learning material including on-demand videos, assessments, quizzes, ebooks/case studies and more.

You can attempt the recall quizzes any number of times. Assessments can be taken twice.

We currently use the Zoom platform for video conferencing and will soon be adding more integrations with Webex and Microsoft Teams. However, all the sessions and the recordings will be available right from within our learning platform. Learners will not need to wait for any notifications or links or install any additional software.

Yes, there are other participants who actively participates in the class remotely. They can attend online training from office, home, or any other suitable place.

In case of any queries, our support team is available to you 24/7 via the Help and Support section on PRISM. You can also reach out to your workshop manager on your workshop group messenger.

If you miss a class, you can access the class recordings from PRISM at any time. At the beginning of every session, there will also be a 10-12 minute recapitulation of the previous class.

You will get the benefit of both since this is a blended learning workshop.

No, you will not yet be able to join the training through phone or tab. Please be prepared to join the training on your laptop or desktop.

Should you have any more questions, please email us on support@knowledgehut.com and we will be happy to get back to you.

With our 100% Satisfaction Guarantee policy, you are assured of the highest standards of quality. At KnowledgeHut, we strive to ensure that your learning experience with us is beyond reproach. However, if for any reason your expectations are not met, we will refund the course fee in accordance with our 100% Satisfaction Guarantee policy.

The certification fee for the ITIL4 Foundation exam is not charged separately. Once you enrol for the ITIL4 Foundation certification training with KnowledgeHut, the exam fee is included in the course fee.

Yes, the ITIL Foundation exam fee is included in KnowledgeHut’s ITIL4 Foundation certification course fee.

No, the ITIL4 Foundation exam fee is not refundable. Please speak with your course coordinator for more information.

Yes, you may switch your start date with prior notice of at least 24 hrs and subject to availability in the desired batch.

Yes, we have a 100% money-back guarantee in line with our 100% Satisfaction Guarantee policy.

Yes, scholarships are available for students and veterans with grants that can vary up to 50% of the course fees.

To avail scholarships, please get in touch with us at support@knowledgehut.com. The team shall send across the forms and instructions to you. Based upon the responses and answers that we receive, our panel of experts take a decision on the Grant. The entire process could take about 7 to 15 days.

Yes, group discounts are available and apply to groups as small as three (3) participants. The more participants that attend a training course, the greater the discount. By registering in groups, you can typically save up 20% to 30% on the course fee. For more details, please check out upcoming schedules.

Yes, instalment options are available for payment of course fees. To avail the instalment option, please get in touch with us at support@knowledgehut.com. The team will explain how the instalments work and provide timelines for your case. Typically, the number of instalments varies from 2 to 3, but the full amount must be paid before you complete the course.

The annual salary of an Incident Manager with ITIL® certification based in Malaysia ranges between RM 11,000 - RM 178,000. The average annual income is reported to be approximately RM 71,532 per annum in Malaysia.

The annual salary of an ITIL® certified Problem Manager based in Malaysia ranges between RM 144,000 - RM 180,000. The reported average annual salary is RM 160,000.

According to PayScale, the average annual salary of an ITIL® certified Change Manager located in Malaysia is  RM 118,000. The annual salary ranges between RM 122,000 - RM 236,000 in Malaysia.

An ITIL® certified Business Relationship Manager residing in Malaysia can earn RM 59,419 as an annual average salary. The annual salary ranges between RM 24,000 - RM 99,000.

The annual salary of Malaysia-based Project Manager with an ITIL® V3 certification is reported to be  RM 111,792. The annual salary ranges between RM 41,525 - RM 204,479 as yearly compensation.

A Service Delivery Manager based in Malaysia with an ITIL® certification earns around RM 116,857 as an average annual salary. The annual salary ranges from RM 55,481 - RM 205,659 in Malaysia.

The responsibilities and salaries of the ITIL® V3 Service Strategy roles in Malaysia are as follows:

The responsibilities and salaries of the ITIL® V3 Service Design Roles in Malaysia are as follows:

The responsibilities and salaries of the ITIL® V3 Service Transition Roles and Boards in Malaysia are as follows:

The responsibilities and salaries of the ITIL® V3 Service Operation Roles and Boards in Malaysia are as follows:

The responsibilities and salaries of the ITIL® V3  Continual Service Improvement Roles in Malaysia are as follows:

The most recommended method which will help you prepare for the ITIL® V4 Certification exam is the PDCA Cycle or Plan-Do-Check-Act method. It consists of -

Plan: First of all, go through the ITIL lifecycle in order to understand how to create an efficient study plan. Once, you have successfully devised your plan, you should try to answer the foundation level questions and revise through the full-length question papers.

Do: Just planning won’t do, you need to execute those plans properly.

Check: After implementing your plans, you need to observe and analyze your strengths and weaknesses. Work towards improving your weakness.

Act: Once you finish your assessment, start acting in such a way which helps you improve your weak areas. This can be done through multiple revisions or directly taking up the concept and solving questions accordingly. 

Prometric is a technology provider which is trusted by millions. They offer advanced technology-enabled assessment and testing services to their clients which enables them to evaluate their data accurately. They provide every possible offer to allow their clients to check the accuracy of data through their test delivery solutions and market-leading test development. This ultimately assists the client in devising and introducing global testing applications and software to deliver data-accurate services.

They utilize a healthy and secure network for at least 160 countries which have more than 10,000 test centers. This allows them to give versatile tests.

The reason why it's trusted globally is that it is owned completely by a subsidiary of ETS. ETS is known for designing and delivering more than 10 million tests annually to 400 different clients who are from completely different fields, including healthcare, governance, finance, corporate and IT. 

You can register for your ITIL® V4  Foundation exam session on Prometric. In order to do so, you need to log in to www.prometric.com and then follow the following steps to register for your respective exam.

Log in to www.prometric.com and follow the given steps to enroll for the exam -

Step 1: As mentioned above, the first step is to log in to the official page. Once that is done, look at the slider of the home page. Here, you’ll find “SCHEDULE MY TEST” option. Please click on it to proceed.

Step 2: After clicking the “SCHEDULE MY TEST” option, you will be taken to a page which will allow you to choose a sponsor for your examination. PeopleCert is the test sponsor for ITIL® V4 Foundation exam.

Step 3: Once you click on the PeopleCert’s name, you will proceed to the page which will have a list of all exams conducted by the PeopleCert.

Step 4: Click on “Schedule my test” option which will be visible on the page.

Step 5: The next option is to select the country where you will be giving the exam. Since here your choice is to schedule the exam in Malaysia, you need to select ‘Malaysia’ from the list of countries. Once you’ve selected the country, click on ‘Next’.

Step 6: Once you click ‘Next’, you will land on a page which consists of information on registration requirements and what you need to bring to the testing center. After reading the information you need to click on ‘Next’.

Step 7:  ITIL values its privacy policy. So the next page contains the Privacy Policy Review. You will be required to agree to the terms and conditions in order to proceed further.

Step 8: Please confirm whether you are pre-approved for testing accommodation for the ITIL V4 Foundation exam.

Step 9: This step needs the initial 4 characters of your surname along with your eligibility ID.

Step 10: After verification, you will be taken to the page which will allow you to choose the date and time of the examination according to your convenience.

Step 11: The registration and appointment are concluded once your application is verified after you have successfully selected the test center and provided other essential data.

Pearson has over 35,000 employees around the globe and is the largest learning company in the world. One of the parts of Pearson is the Pearson VUE. VUE is the first choice of several certified professionals around the globe due to the fact that it allows them to help in developing, maintaining and executing their evaluating programs.

Furthermore, Pearson VUE is the leading developer in the computer-based examination. They manage all types of exams including high priority examinations which require maximum security. Over the years, they have emerged as the most qualified company to handle such delicate and secure tasks and provide the most secure environment.

Please follow the given steps to schedule an appointment for the ITIL® V4 Foundation exam session on Pearson VUE in Malaysia -

Step 1: The first step is to log in to the official website - www.pearsonvue.com .

Step 2: After you have successfully logged in, go to ‘For test takers’ and then go to the ‘Schedule an exam’ option.

Step 3: The next page will allow you to choose the sponsor for your examination. Peoplecert is the name of the sponsor of ITIL® Foundation.

Step 4: Clicking on the sponsor name will give you an option to ‘create your account’ or ‘sign in’ if you’re already a member. This will allow you to schedule, change the dates or cancel the examination.

Step 5: After signing in, please follow the steps as mentioned in the Pearson VUE guideline to schedule your examination.

In order to locate the test center in Malaysia for my ITIL® V3 and ITIL® V4 exam through Pearson VUE, go to the official website -  www.pearsonvue.com. Here, click on ‘For test takers’ option and follow the given steps -

Step 1: After you have successfully logged in, go to ‘For test takers’ and then go to the ‘Schedule an exam’ option.

Step 2: The name of your test sponsor may be entered as ‘PeopleCert’ for ITIL exam.

Step 3: The sponsor page will have an option located on the right side of the web page, ‘Find a test center’.

Step 4: The above step will take you to the search bar where you can put your preferred location. In this case, type ‘Malaysia’ on the search bar and click on ‘Search’ button to find various test centers near Malaysia.

Step 5: The search option will reveal a list of centers which are located in or near Malaysia.

You can locate the nearest Pearson VUE test centers in Malaysia at:

1. Sheffield Advisory Services Sdn Bhd
   
   Unit 50-5-7,
   5th Floor Wisma UOA Damasara,
   Jalan Dungun
   Damansara Heights
   Kuala Lumpur
   50490
   Malaysia
   
   Contact - 603 2710 5395/6/7
   
   
2. AUG Student Services
   
   8,Jalan SS 15/8
   Subang Jaya Selangor
   47500
   Malaysia
   
   Phone: 60356343767
   
   
3. MABECS SdnBhd
   
   B-3A-5,
   Block B West, PJ8,
   Jalan Barat,
   Petaling Jaya Selangor
   46050
   Malaysia
   
   Phone: +60 37956 7655 /439
   
   
4. Word Ware Distributors SDN BHD
   
   Level 3, Unit 10, Block F
   Phileo Damansara 1, Jalan 16/11
   Off Jalan Damansara,
   Petaling Jaya Selangor
   46350
   Malaysia
   
   Phone: 603 76652911

The Prometric Centre in Malaysia is located at:
Prometric Testing Center
level 1, Wisma E&C,
Suite 2-1-04, 2,
Lorong Dungun Kiri,
Bukit Damansara,
50490
Kuala Lumpur, Federal Territory of Kuala Lumpur,
Malaysia

Phone: +60 3-7628 3333

The cost of examination changes according to the different levels of examination. The chart below gives a holistic view of the ITIL certification cost as per the official PeopleCert website -

If you’re residing in Malaysia, you can afford training for the ITIL® V4 Certification where you will be guided by an instructor at the cost of RM 3715.57. It will be a 2 weeks online course offered by KnowledgeHut.

Following are the components which are included in the ITIL® V4 Certification cost - 

• ITIL Practice Tests 
• ITIL® Study Guide 

In the practice tests, the user has an option of selecting either full-length practice papers or subjective. If needed, you can further buy more practice sheets in the ITIL certification websites for RM 103 to RM 206.

Similarly, the Study guide is also available in the popular paperback version or one can get in the soft copy edition. The soft copy costs just around RM 123.99. 

These are the pointers you must keep in mind while choosing your ITIL® V4 Certification Training Institutes in Malaysia -

• The training institute must be accredited by Axelos through Peoplecert.
• The rate of candidates clearing the examination must be high.
• The mentors, guides and trainers must be highly qualified individuals as they will play a crucial role in building your knowledge. 
• The institute must provide the students with an exclusive map of what they will study throughout their preparation along with other queries.
• The training should be as interactive as possible. It should have aspects like role plays, consulting and live case studies. These will help the student grasp the concepts better.
• Ultimately, you should be satisfied that you will get the right value for the money you’ve invested in your training.

Following professionals can take up the ITIL® V4 Certification Training -

There are certain things that you need to keep in mind while searching for the best  ITIL® V4 Certification Trainer in Malaysia. They are - 

• Interact with the students of the institute you’re planning to join as they will be able to offer insights which you will not receive from anywhere else.
• Make sure that the teaching staff consists of senior consultants and highly qualified professionals who know what they are doing.
• The training center must have a flexible support system which should assist the student at any time possible. 
• Teaching experience matters a lot, make sure that the trainers are experienced.
• Along with knowledge, you will need someone who is patient and helpful. Someone who won’t hesitate to repeat the concepts again if your doubt is not clear. So make sure that the trainers have a good attitude.
• You must also consider the facilities that the training center can offer apart from teaching.
• Make sure to find out what are the teaching methods and techniques adopted by the institution.
• Ultimately, have a clear knowledge about the fee structure of the training institute.

In Malaysia, you can avail online classroom training for  ITIL® V4 Certification at RM 3715.57. The classroom duration is 4 days.

While preparing for the ITIL® V4 Certification training in Malaysia, you will understand the process of service management. This will further help you in the industry as you will have an in-depth knowledge of the process. Moreover, the framework for ITIL makes it possible for the candidate to keep himself updated throughout his ITIL journey. The benefits of ITIL certification are as follows -

Suitably equipped: The ITIL® V4 training involves courses which prepares you according to the real-life incidents and live case studies. Moreover, your understanding of the ITIL framework is developed which helps you manage the work better than others in the workplace. Also, as you are already aware of the ITIL process, you will be able to guide the organization to adapt to the framework. You will be able to easily explain the need and therefore appreciate the ITIL activities.

Better pay: It is well- known that the ITIL certification holder is highly valued and are preferred more than non-certified employees. The credentials of ITIL in your resume are a validation of your skills and expertise in the field. It is also proof of the value you can add to the organization.

Being better equipped and having superior management skills also give you an upper hand over others in terms of job selection. It was reported that an ITIL certified candidate can earn up to 15% more than others in the IT sector in Malaysia.

Recognition of expertise: One of the best things about having an ITIL certification is that the credentials don't have any expiry date. Moreover, ITIL certification will make others recognize your skills, be it your colleagues or seniors, everyone would relish on your superior management skills.

Common terminology: The preparation for the certification will expose you to some inside ITIL terminologies. You can use them while communicating with clients to show your expertise in the field and hence make them rely on your skills. Moreover, the terminologies are common in the global industries and will help you express your ideas better.

Holistic view: The ITIL® V4 Certification training involves consulting and live-case studies. This prepares the student and gives him/her a perspective on how to apply the knowledge and concepts in work-life. This detailed analysis makes it possible for the candidate to have a holistic view and work accordingly in the industry. It is this vision that makes it possible for the ITIL certified professional to see the bigger picture and implement decisions as per the requirements.