Certified Agile Service Manager® Training

Lead Agile and ITSM in your organization with Certified Agile Service Manager®

  • 16 hours instructor-led training to gain Certified Agile Service Manager® certification
  • Get the training to bring about DevOps in your organization
  • Appear for the exam and gain certification at the first attempt
  • KnowledgeHut is a Registered Education Partner (REP) of the DevOps Institute (DOI)
  • 16 PDUs and SEUs on course completion
  • Get Free E-learning Access to 100+ courses


Integrating Agile with ITSM processes and policies helps facilitate quick roll outs of products, maintain high quality, reduce risk and enhance efficiency. Agile Service Management helps collaboration between development and operations leading to improved flow of work and quicker time to value.

The Certified Agile Service Manager® certification validates the holder’s skills in implementing Agile Service Management and helping IT make production smoother, satisfy customer requirements, enhance collaboration between teams and deliver value in the face of changing requirements.

KnowledgeHut’s course conducted by certified instructors will help you gain the certification through a structured curriculum that maps to the objectives covered by the DevOps Institute in the exam. Enrol now and learn how to bring about Agile transformation in the entire organization.

What you will learn

  • Overview: What does it mean to “be agile?”
  • Introduction: The Agile Manifesto, its core values, and principles
  • Agile Practices: Agile concepts and practices including ITSM, Kanban, Lean and DevOps
  • What is Scrum: Learn about SCRUM from a product and process perspective
  • Agile in ITSM: Agile thinking and values into service management
  • About Scrum: Scrum roles, artifacts, and events as it applies to both products and processes
  • Service Management: The two aspects of Agile Service Management
  • Agile Process Improvement: Ensuring processes are lean and deliver “just enough” control
  • Agile Process Design: Applying Agile practices to process design projects

To be eligible for the exam leading to Certified Agile Service Manager (CASM) certification, candidates must fulfill the following requirements:

  • Complete at least 16 contact hours (instruction and labs) as part of a formal, approved CASM training course from an accredited Education Partner of DevOps Institute

365 Days FREE Access to 100 e-Learning courses when you buy any course from us

Who Should Attend

  • Those interested in learning about Agile and Scrum from a products and process perspective
  • Process owners and process designers
  • Developers who are interested in helping make processes more agile
  • Managers who are looking to bridge multiple practices into a DevOps environment
  • Employees/managers responsible for designing, re-engineering or improving process
  • Consultants who bring about process improvement and DevOps initiatives
  • Internal and external suppliers
  • Process stakeholders

Knowledgehut Experience


Interact with instructors in real-time— listen, learn, question and apply. Our instructors are industry experts and deliver hands-on learning.


Our courseware is always current and updated with the latest tech advancements. Stay globally relevant and empower yourself with the latest tools and training.


Learn theory backed by practical case studies, exercises and coding practice. Get skills and knowledge that can be effectively applied in the real world.


Learn from the best in the field. Our mentors are all experienced professionals in the fields they teach.


Learn concepts from scratch, and advance your learning through step-by-step guidance on tools and techniques.


Get reviews and feedback on your final projects from professional developers.


Why Agile?

  • The IT challenge today

What does it mean to "be agile"?

  • Why is Agile?
  • The Agile Manifesto
  • Agile principles
  • What does it take to "be agile"?
  • Exercise: Reviewing Agile values

Agile practices

  • Scrum
  • Kanban
  • Lean
  • DevOps
  • Continuous Integration
  • Continuous Delivery
  • Exercise: Leveraging multiple frameworks

What is Agile Service Management (Agile SM)?

  • Definition and value
  • Two aspects of Agile SM
  • Agile Process Design
  • Agile Process Improvement

Process design basics

  • The elements of a process
  • The 10 steps of process design

An Agile approach to process design

  • Characteristics of an Agile Process
  • How much is "just enough"?
  • Minimum Viable Product

Scrum Basics

  • Scrum pillars, values, and components
  • Important terms

Scrum Roles

  • Product owner
  • ScrumMaster
  • Team

Scrum artifacts

  • Product Backlog
  • Creating user stories
  • Increment
  • Product backlog refinement
  • Sprint Backlog
  • Burndown chart

Agile Service Management artifacts

  • Process Backlog
  • User stories and ITSM processes
  • Process increment
  • Sprint Backlog (Agile SM context)
  • Burndown chart (Agile SM context)
  • Exercise: Writing a meaningful user story

Scrum Events

  • Timeboxes
  • Release planning meeting
  • Sprint planning meeting
  • Daily Scrum
  • Sprint Review
  • Sprint Retrospective
  • Definition of Done

Agile Service Management Events

  • Process planning meeting
  • Sprint planning meeting
  • Strategic and process activity sprints
  • The Definition of Done for process sprints
  • Daily Scrum (Agile SM context)
  • Sprint Retrospective (Agile SM context)

Agile Process Improvement

  • Agile Process Improvement audits
  • The Process Backlog as a CSI Register
  • CSI Sprints and Plan-Do-Check-Act
  • Exercise: Assessing process agility

Agile Service Management technologies
Aligning Agile SM and Agile software development
Getting started with Agile Service Management


The Course

Agility in ITSM strives to bring about better communication, collaboration, and better quality end products while ensuring stakeholder satisfaction. This comprehensive workshop and the Certified Agile Service Manager® certification will help you prove your skills in aiding the Agile service management, improve collaboration between Dev and Ops and provide better services.

This course and certification is beneficial to:

  • Those interested in learning about Agile and Scrum from a products and process perspective
  • Process owners and process designers
  • Developers who are interested in helping make processes more agile
  • Managers who are looking to bridge multiple practices into a DevOps environment
  • Employees/managers responsible for designing, re-engineering or improving process
  • Consultants who bring about process improvement and DevOps initiatives
  • Internal and external suppliers
  • Process stakeholders

By the end of the course you will learn how to combine Agile in ITSM that deliver value to the stakeholders by understanding their requirements and translating those requirements into process performance objectives. 

Familiarity with IT service management processes and ITIL is recommended. In order to get designated as Certified Agile Service Manager, candidates must pass the 60-minute unproctored, web-based open book exam, consisting of 40 multiple-choice questions, with 65%.  The certification is governed and maintained by the DevOps Institute.

Participants need to have familiarity with IT service management processes and ITIL.

Yes, KnowledgeHut offers this training online.

Your instructors are DevOps certified experts who have years of industry experience.

Finance Related

Any registration cancelled within 48 hours of the initial registration will be refunded in FULL (please note that all cancellations will incur a 5% deduction in the refunded amount due to transactional costs applicable while refunding) Refunds will be processed within 30 days of receipt of written request for refund. Kindly go through our Refund Policy for more details: https://www.knowledgehut.com/refund-policy

KnowledgeHut offers a 100% money back guarantee if the candidate withdraws from the course right after the first session. To learn more about the 100% refund policy, visit our Refund Policy.

The Remote Experience

In an online classroom, students can log in at the scheduled time to a live learning environment which is led by an instructor. You can interact, communicate, view and discuss presentations, and engage with learning resources while working in groups, all in an online setting. Our instructors use an extensive set of collaboration tools and techniques which improves your online training experience.

Internet Connectivity (2Mbps Link) and Laptop/PC (Windows/Mac) with 4GB RAM.

reviews on our popular courses

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The course instructor was very knowledgeable, friendly, and professional. I would highly recommend the Certified Agile Service Management Course by KnowledgeHut.

Michael Shenk

Service Management
Attended Certified Agile Service Manager® workshop in November 2020
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You can go from nothing to simply get a grip on the everything as you proceed to begin executing immediately. I know this from direct experience! 

Amanda H

Senior Back-End Developer
Attended Back-End Development Bootcamp workshop in June 2021
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I had enrolled for the course last week at KnowledgeHut. The course was very well structured. The trainer was really helpful and completed the syllabus on time and also provided real world examples which helped me to remember the concepts.

York Bollani

Computer Systems Analyst.
Attended Agile and Scrum workshop in February 2020
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The instructor was very knowledgeable, the course was structured very well. I would like to sincerely thank the customer support team for extending their support at every step. They were always ready to help and smoothed out the whole process.

Astrid Corduas

Telecommunications Specialist
Attended Agile and Scrum workshop in June 2020
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The teaching methods followed by Knowledgehut is really unique. The best thing is that I missed a few of the topics, and even then the trainer took the pain of taking me through those topics in the next session. I really look forward to joining KnowledgeHut soon for another training session.

Archibold Corduas

Senior Web Administrator
Attended Certified ScrumMaster (CSM)® workshop in May 2020
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I am really happy with the trainer because the training session went beyond my expectations. Trainer has got in-depth knowledge and excellent communication skills. This training has actually prepared me for my future projects.

Rafaello Heiland

Prinicipal Consultant
Attended Agile and Scrum workshop in April 2020
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The workshop was practical with lots of hands on examples which has given me the confidence to do better in my job. I learned many things in that session with live examples. The study materials are relevant and easy to understand and have been a really good support. I also liked the way the customer support team addressed every issue.

Marta Fitts

Network Engineer
Attended PMP® Certification workshop in May 2020
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Knowledgehut is among the best training providers in the market with highly qualified and experienced trainers. The course covered all the topics with live examples. Overall the training session was a great experience.

Garek Bavaro

Information Systems Manager
Attended Agile and Scrum workshop in February 2020

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