Certified Agile Service Manager® Training

Lead Agile and ITSM in your organization with Certified Agile Service Manager®

  • 16 hours instructor-led training to gain Certified Agile Service Manager® certification
  • Get the training to bring about DevOps in your organization
  • Appear for the exam and gain certification at the first attempt
  • KnowledgeHut is a Registered Education Partner (REP) of the DevOps Institute (DOI)
  • 16 PDUs and SEUs on course completion

Overview

Integrating Agile with ITSM processes and policies helps facilitate quick roll outs of products, maintain high quality, reduce risk and enhance efficiency. Agile Service Management helps collaboration between development and operations leading to improved flow of work and quicker time to value.

The Certified Agile Service Manager® certification validates the holder’s skills in implementing Agile Service Management and helping IT make production smoother, satisfy customer requirements, enhance collaboration between teams and deliver value in the face of changing requirements.

KnowledgeHut’s course conducted by certified instructors will help you gain the certification through a structured curriculum that maps to the objectives covered by the DevOps Institute in the exam. Enrol now and learn how to bring about Agile transformation in the entire organization.

What you will learn

  • Overview: What does it mean to “be agile?”
  • Introduction: The Agile Manifesto, its core values, and principles
  • Agile Practices: Agile concepts and practices including ITSM, Kanban, Lean and DevOps
  • What is Scrum: Learn about SCRUM from a product and process perspective
  • Agile in ITSM: Agile thinking and values into service management
  • About Scrum: Scrum roles, artifacts, and events as it applies to both products and processes
  • Service Management: The two aspects of Agile Service Management
  • Agile Process Improvement: Ensuring processes are lean and deliver “just enough” control
  • Agile Process Design: Applying Agile practices to process design projects
Prerequisites

Familiarity with IT service management processes and ITIL is recommended.

3 Months FREE Access to all our E-learning courses when you buy any course with us

Who Should Attend

  • Those interested in learning about Agile and Scrum from a products and process perspective
  • Process owners and process designers
  • Developers who are interested in helping make processes more agile
  • Managers who are looking to bridge multiple practices into a DevOps environment
  • Employees/managers responsible for designing, re-engineering or improving process
  • Consultants who bring about process improvement and DevOps initiatives
  • Internal and external suppliers
  • Process stakeholders

Knowledgehut Experience

INSTRUCTOR-LED LIVE CLASSROOM

Interact with instructors in real-time— listen, learn, question and apply. Our instructors are industry experts and deliver hands-on learning.

CURRICULUM DESIGNED BY EXPERTS

Our courseware is always current and updated with the latest tech advancements. Stay globally relevant and empower yourself with the latest tools and training.

LEARN THROUGH DOING

Learn theory backed by practical case studies, exercises and coding practice. Get skills and knowledge that can be effectively applied in the real world.

MENTORED BY INDUSTRY LEADERS

Learn from the best in the field. Our mentors are all experienced professionals in the fields they teach.

ADVANCE FROM THE BASICS

Learn concepts from scratch, and advance your learning through step-by-step guidance on tools and techniques.

CODE REVIEWS BY PROFESSIONALS

Get reviews and feedback on your final projects from professional developers.

Curriculum

Why Agile?

  • The IT challenge today

What does it mean to "be agile"?

  • Why is Agile?
  • The Agile Manifesto
  • Agile principles
  • What does it take to "be agile"?
  • Exercise: Reviewing Agile values

Agile practices

  • Scrum
  • Kanban
  • Lean
  • ITIL/ITSM
  • DevOps
  • Continuous Integration
  • Continuous Delivery
  • Exercise: Leveraging multiple frameworks

What is Agile Service Management (Agile SM)?

  • Definition and value
  • Two aspects of Agile SM
  • Agile Process Design
  • Agile Process Improvement

Process design basics

  • The elements of a process
  • The 10 steps of process design

An Agile approach to process design

  • Characteristics of an Agile Process
  • How much is "just enough"?
  • Minimum Viable Product

Scrum Basics

  • Scrum pillars, values, and components
  • Important terms

Scrum Roles

  • Product owner
  • ScrumMaster
  • Team

Scrum artifacts

  • Product Backlog
  • Creating user stories
  • Increment
  • Product backlog refinement
  • Sprint Backlog
  • Burndown chart

Agile Service Management artifacts

  • Process Backlog
  • User stories and ITSM processes
  • Process increment
  • Sprint Backlog (Agile SM context)
  • Burndown chart (Agile SM context)
  • Exercise: Writing a meaningful user story

Scrum Events

  • Timeboxes
  • Release planning meeting
  • Sprint planning meeting
  • Daily Scrum
  • Sprint Review
  • Sprint Retrospective
  • Definition of Done

Agile Service Management Events

  • Process planning meeting
  • Sprint planning meeting
  • Strategic and process activity sprints
  • The Definition of Done for process sprints
  • Daily Scrum (Agile SM context)
  • Sprint Retrospective (Agile SM context)

Agile Process Improvement

  • Agile Process Improvement audits
  • The Process Backlog as a CSI Register
  • CSI Sprints and Plan-Do-Check-Act
  • Exercise: Assessing process agility

Agile Service Management technologies
Aligning Agile SM and Agile software development
Getting started with Agile Service Management

Faq

The Course

Agility in ITSM strives to bring about better communication, collaboration, and better quality end products while ensuring stakeholder satisfaction. This comprehensive workshop and the Certified Agile Service Manager® certification will help you prove your skills in aiding the Agile service management, improve collaboration between Dev and Ops and provide better services.

This course and certification is beneficial to:

  • Those interested in learning about Agile and Scrum from a products and process perspective
  • Process owners and process designers
  • Developers who are interested in helping make processes more agile
  • Managers who are looking to bridge multiple practices into a DevOps environment
  • Employees/managers responsible for designing, re-engineering or improving process
  • Consultants who bring about process improvement and DevOps initiatives
  • Internal and external suppliers
  • Process stakeholders

By the end of the course you will learn how to combine Agile in ITSM that deliver value to the stakeholders by understanding their requirements and translating those requirements into process performance objectives. 

Familiarity with IT service management processes and ITIL is recommended. In order to get designated as Certified Agile Service Manager, candidates must pass the 90-minute examination, consisting of 40 multiple-choice questions, with 65%.  The certification is governed and maintained by the DevOps Institute.

Participants need to have familiarity with IT service management processes and ITIL.

Yes, KnowledgeHut offers this training online.

Your instructors are DevOps certified experts who have years of industry experience.

Finance Related

Any registration cancelled within 48 hours of the initial registration will be refunded in FULL (please note that all cancellations will incur a 5% deduction in the refunded amount due to transactional costs applicable while refunding) Refunds will be processed within 30 days of receipt of written request for refund. Kindly go through our Refund Policy for more details: https://www.knowledgehut.com/refund-policy

KnowledgeHut offers a 100% money back guarantee if the candidate withdraws from the course right after the first session. To learn more about the 100% refund policy, visit our Refund Policy.

The Remote Experience

In an online classroom, students can log in at the scheduled time to a live learning environment which is led by an instructor. You can interact, communicate, view and discuss presentations, and engage with learning resources while working in groups, all in an online setting. Our instructors use an extensive set of collaboration tools and techniques which improves your online training experience.

Internet Connectivity (2Mbps Link) and Laptop/PC (Windows/Mac) with 4GB RAM.

reviews on our popular courses

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The skills I gained from KnowledgeHut's training session has helped me become a better manager. I learned not just technical skills but even people skills. I must say the course helped in my overall development. Thank you KnowledgeHut.

Astrid Corduas

Senior Web Administrator
Attended PMP® Certification workshop in May 2018
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Overall, the training session at KnowledgeHut was a great experience. I learnt many things. I especially appreciate the fact that KnowledgeHut offers so many modes of learning and I was able to choose what suited me best. My trainer covered all the topics with live examples. I'm glad that I invested in this training.

Lauritz Behan

Computer Network Architect.
Attended PMP® Certification workshop in May 2018
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The customer support was very interactive. The trainer took a very practical oriented session which is supporting me in my daily work. I learned many things in that session. Because of these training sessions, I would be able to sit for the exam with confidence.

Yancey Rosenkrantz

Senior Network System Administrator
Attended Agile and Scrum workshop in May 2018
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I would like to extend my appreciation for the support given throughout the training. My special thanks to the trainer for his dedication, and leading us through a difficult topic. KnowledgeHut is a great place to learn the skills that are coveted in the industry.

Raina Moura

Network Administrator.
Attended Agile and Scrum workshop in May 2018
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The teaching methods followed by Knowledgehut is really unique. The best thing is that I missed a few of the topics, and even then the trainer took the pain of taking me through those topics in the next session. I really look forward to joining KnowledgeHut soon for another training session.

Archibold Corduas

Senior Web Administrator
Attended Certified ScrumMaster (CSM)® workshop in May 2018
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The workshop was practical with lots of hands on examples which has given me the confidence to do better in my job. I learned many things in that session with live examples. The study materials are relevant and easy to understand and have been a really good support. I also liked the way the customer support team addressed every issue.

Marta Fitts

Network Engineer
Attended PMP® Certification workshop in May 2018
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The Trainer at KnowledgeHut made sure to address all my doubts clearly. I was really impressed with the training and I was able to learn a lot of new things. I would certainly recommend it to my team.

Meg Gomes casseres

Database Administrator.
Attended PMP® Certification workshop in May 2018
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KnowldgeHut's training session included everything that had been promised. The trainer was very knowledgeable and the practical sessions covered every topic. World class training from a world class institue.

Prisca Bock

Cloud Consultant
Attended Certified ScrumMaster (CSM)® workshop in May 2018

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