Integrating Agile with ITSM processes and policies helps facilitate quick roll outs of products, maintain high quality, reduce risk and enhance efficiency. Agile Service Management helps collaboration between development and operations leading to improved flow of work and quicker time to value.
The Certified Agile Service Manager® certification validates the holder’s skills in implementing Agile Service Management and helping IT make production smoother, satisfy customer requirements, enhance collaboration between teams and deliver value in the face of changing requirements.
KnowledgeHut’s course conducted by certified instructors will help you gain the certification through a structured curriculum that maps to the objectives covered by the DevOps Institute in the exam. Enrol now and learn how to bring about Agile transformation in the entire organization.
Familiarity with IT service management processes and ITIL is recommended.
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Why Agile?
What does it mean to "be agile"?
Agile practices
What is Agile Service Management (Agile SM)?
Process design basics
An Agile approach to process design
Scrum Basics
Scrum Roles
Scrum artifacts
Agile Service Management artifacts
Scrum Events
Agile Service Management Events
Agile Process Improvement
Agile Service Management technologies
Aligning Agile SM and Agile software development
Getting started with Agile Service Management
Agility in ITSM strives to bring about better communication, collaboration, and better quality end products while ensuring stakeholder satisfaction. This comprehensive workshop and the Certified Agile Service Manager® certification will help you prove your skills in aiding the Agile service management, improve collaboration between Dev and Ops and provide better services.
This course and certification is beneficial to:
By the end of the course you will learn how to combine Agile in ITSM that deliver value to the stakeholders by understanding their requirements and translating those requirements into process performance objectives.
Familiarity with IT service management processes and ITIL is recommended. In order to get designated as Certified Agile Service Manager, candidates must pass the 90-minute examination, consisting of 40 multiple-choice questions, with 65%. The certification is governed and maintained by the DevOps Institute.
Participants need to have familiarity with IT service management processes and ITIL.
Yes, KnowledgeHut offers this training online.
Your instructors are DevOps certified experts who have years of industry experience.
Any registration cancelled within 48 hours of the initial registration will be refunded in FULL (please note that all cancellations will incur a 5% deduction in the refunded amount due to transactional costs applicable while refunding) Refunds will be processed within 30 days of receipt of written request for refund. Kindly go through our Refund Policy for more details: https://www.knowledgehut.com/refund-policy
KnowledgeHut offers a 100% money back guarantee if the candidate withdraws from the course right after the first session. To learn more about the 100% refund policy, visit our Refund Policy.
In an online classroom, students can log in at the scheduled time to a live learning environment which is led by an instructor. You can interact, communicate, view and discuss presentations, and engage with learning resources while working in groups, all in an online setting. Our instructors use an extensive set of collaboration tools and techniques which improves your online training experience.
Internet Connectivity (2Mbps Link) and Laptop/PC (Windows/Mac) with 4GB RAM.
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