Overview
Integrating Agile with ITSM processes and policies helps facilitate quick roll outs of products, maintain high quality, reduce risk and enhance efficiency. Agile Service Management helps collaboration between development and operations leading to improved flow of work and quicker time to value.
The Certified Agile Service Manager® certification validates the holder’s skills in implementing Agile Service Management and helping IT make production smoother, satisfy customer requirements, enhance collaboration between teams and deliver value in the face of changing requirements.
KnowledgeHut’s course conducted by certified instructors will help you gain the certification through a structured curriculum that maps to the objectives covered by the DevOps Institute in the exam. Enrol now and learn how to bring about Agile transformation in the entire organization.
What you will learn
- Overview: What does it mean to “be agile?”
- Introduction: The Agile Manifesto, its core values, and principles
- Agile Practices: Agile concepts and practices including ITSM, Kanban, Lean and DevOps
- What is Scrum: Learn about SCRUM from a product and process perspective
- Agile in ITSM: Agile thinking and values into service management
- About Scrum: Scrum roles, artifacts, and events as it applies to both products and processes
- Service Management: The two aspects of Agile Service Management
- Agile Process Improvement: Ensuring processes are lean and deliver “just enough” control
- Agile Process Design: Applying Agile practices to process design projects
Prerequisites
Familiarity with IT service management processes and ITIL is recommended.
Who Should Attend
- Those interested in learning about Agile and Scrum from a products and process perspective
- Process owners and process designers
- Developers who are interested in helping make processes more agile
- Managers who are looking to bridge multiple practices into a DevOps environment
- Employees/managers responsible for designing, re-engineering or improving process
- Consultants who bring about process improvement and DevOps initiatives
- Internal and external suppliers
- Process stakeholders
Knowledgehut Experience
INSTRUCTOR-LED LIVE CLASSROOM
Interact with instructors in real-time— listen, learn, question and apply. Our instructors are industry experts and deliver hands-on learning.
CURRICULUM DESIGNED BY EXPERTS
Our courseware is always current and updated with the latest tech advancements. Stay globally relevant and empower yourself with the latest tools and training.
LEARN THROUGH DOING
Learn theory backed by practical case studies, exercises and coding practice. Get skills and knowledge that can be effectively applied in the real world.
MENTORED BY INDUSTRY LEADERS
Learn from the best in the field. Our mentors are all experienced professionals in the fields they teach.
ADVANCE FROM THE BASICS
Learn concepts from scratch, and advance your learning through step-by-step guidance on tools and techniques.
CODE REVIEWS BY PROFESSIONALS
Get reviews and feedback on your final projects from professional developers.
Curriculum
Why Agile?
- The IT challenge today
What does it mean to "be agile"?
- Why is Agile?
- The Agile Manifesto
- Agile principles
- What does it take to "be agile"?
- Exercise: Reviewing Agile values
Agile practices
- Scrum
- Kanban
- Lean
- ITIL/ITSM
- DevOps
- Continuous Integration
- Continuous Delivery
- Exercise: Leveraging multiple frameworks
What is Agile Service Management (Agile SM)?
- Definition and value
- Two aspects of Agile SM
- Agile Process Design
- Agile Process Improvement
Process design basics
- The elements of a process
- The 10 steps of process design
An Agile approach to process design
- Characteristics of an Agile Process
- How much is "just enough"?
- Minimum Viable Product
Scrum Basics
- Scrum pillars, values, and components
- Important terms
Scrum Roles
- Product owner
- ScrumMaster
- Team
Scrum artifacts
- Product Backlog
- Creating user stories
- Increment
- Product backlog refinement
- Sprint Backlog
- Burndown chart
Agile Service Management artifacts
- Process Backlog
- User stories and ITSM processes
- Process increment
- Sprint Backlog (Agile SM context)
- Burndown chart (Agile SM context)
- Exercise: Writing a meaningful user story
Scrum Events
- Timeboxes
- Release planning meeting
- Sprint planning meeting
- Daily Scrum
- Sprint Review
- Sprint Retrospective
- Definition of Done
Agile Service Management Events
- Process planning meeting
- Sprint planning meeting
- Strategic and process activity sprints
- The Definition of Done for process sprints
- Daily Scrum (Agile SM context)
- Sprint Retrospective (Agile SM context)
Agile Process Improvement
- Agile Process Improvement audits
- The Process Backlog as a CSI Register
- CSI Sprints and Plan-Do-Check-Act
- Exercise: Assessing process agility
Agile Service Management technologies
Aligning Agile SM and Agile software development
Getting started with Agile Service Management
Faq
The Course
Agility in ITSM strives to bring about better communication, collaboration, and better quality end products while ensuring stakeholder satisfaction. This comprehensive workshop and the Certified Agile Service Manager® certification will help you prove your skills in aiding the Agile service management, improve collaboration between Dev and Ops and provide better services.
This course and certification is beneficial to:
- Those interested in learning about Agile and Scrum from a products and process perspective
- Process owners and process designers
- Developers who are interested in helping make processes more agile
- Managers who are looking to bridge multiple practices into a DevOps environment
- Employees/managers responsible for designing, re-engineering or improving process
- Consultants who bring about process improvement and DevOps initiatives
- Internal and external suppliers
- Process stakeholders
By the end of the course you will learn how to combine Agile in ITSM that deliver value to the stakeholders by understanding their requirements and translating those requirements into process performance objectives.
Familiarity with IT service management processes and ITIL is recommended. In order to get designated as Certified Agile Service Manager, candidates must pass the 90-minute examination, consisting of 40 multiple-choice questions, with 65%. The certification is governed and maintained by the DevOps Institute.
Participants need to have familiarity with IT service management processes and ITIL.
Yes, KnowledgeHut offers this training online.
Your instructors are DevOps certified experts who have years of industry experience.
Finance Related
Any registration cancelled within 48 hours of the initial registration will be refunded in FULL (please note that all cancellations will incur a 5% deduction in the refunded amount due to transactional costs applicable while refunding) Refunds will be processed within 30 days of receipt of written request for refund. Kindly go through our Refund Policy for more details: https://www.knowledgehut.com/refund
KnowledgeHut offers a 100% money back guarantee if the candidate withdraws from the course right after the first session. To learn more about the 100% refund policy, visit our Refund Policy.
The Remote Experience
In an online classroom, students can log in at the scheduled time to a live learning environment which is led by an instructor. You can interact, communicate, view and discuss presentations, and engage with learning resources while working in groups, all in an online setting. Our instructors use an extensive set of collaboration tools and techniques which improves your online training experience.
Internet Connectivity (2Mbps Link) and Laptop/PC (Windows/Mac) with 4GB RAM.
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