Certified Agile Service Manager (CASM)® Certification Course

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Certified Agile Service Manager Certification Training

Certified Agile Service Manager Certification Training

Certified Agile Service Manager Course

Lead Agile and ITSM in your organization with Certified Agile Service Manager®

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DevOps Institute Registered Partner

Prerequisites for Agile Service Manager Training

Prerequisites and Eligibility

Anyone is welcome to take the Certified Agile Service Manager (CASM) course
To be eligible for the CASM exam, one must complete at least 16 contact hours (instruction and labs)
Training must be from an accredited Education Partner of DevOps Institute

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Highlights of Agile Service Manager Course

Course Highlights

16 Hours of Online Instructor-Led Training

Earn 16 PDUs and 16SEUs on Course Completion

Free Access to 100+ E-Learning Courses

Integrating Agile with ITSM processes and policies helps facilitate quick rollouts of products, maintain high quality, reduce risk, and enhance efficiency. Agile Service Management helps collaboration between development and operations leading to improved flow of work and quicker time to value.

The Certified Agile Service Manager® certification validates the holder’s skills in implementing Agile Service Management and helping IT make production smoother, satisfy customer requirements, enhance collaboration between teams, and deliver value in the face of changing requirements.

KnowledgeHut’s course conducted by certified instructors will help you gain the certification through a structured curriculum that maps to the objectives covered by the DevOps Institute in the exam. Enrol now and learn how to bring about Agile transformation in the entire organization.

Why KnowledgeHut for Agile Service Manager Training

Get The KnowledgeHut Advantage

Instructor-Led Live Classroom

Engage live with industry expert instructors—listen, learn, ask questions, and apply skills hands-on.

Curriculum Designed by Experts

Stay updated with the latest tech advancements to remain globally relevant and empowered.

Learn through Doing

Gain real-world skills with hands-on coding, case studies, and exercises you can apply immediately.

Mentored by Industry Leaders

Learn from the best in the field. Our mentors are all experienced professionals in the fields they teach.

Advance from the Basics

Learn from the basics and progress with step-by-step guidance on tools and techniques.

Code Reviews by Professionals

Get reviews and feedback on your final projects from professional developers.

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Ready to enhance your IT service management skills with Agile?

Agile Service Manager Course Curriculum

Curriculum

1. Why Agile?

Topics Covered:

The IT Challenge Today
Introduction to Certified Agile Service Manager

2. What does it mean to "Be Agile"?

Topics Covered:

Why is Agile?
The Agile Manifesto
Agile principles
What does it take to "be agile"?
Exercise: Reviewing Agile values

3. Agile Practices

Topics Covered:

Scrum
Kanban
Lean
ITIL/ITSM
DevOps
Continuous Integration
Continuous Delivery
Exercise: Leveraging multiple frameworks

4. What is Agile Service Management (Agile SM)?

Topics Covered:

Definition and value
Two aspects of Agile SM
Agile Process Design
Agile Process Improvement

5. Process Design Basics

Topics Covered:

The elements of a process
The 10 steps of process design

6. An Agile Approach to Process Design

Topics Covered:

Characteristics of an Agile Process
How much is "just enough"?
Minimum Viable Product

7. Scrum Basics

Topics Covered:

Scrum pillars, values, and components
Important terms

8. Scrum Roles

Topics Covered:

Product owner
ScrumMaster
Team

9. Scrum Artifacts

Topics Covered:

Product Backlog
Creating user stories
Increment
Product backlog refinement
Sprint Backlog
Burndown chart

10. Agile Service Management artifacts

Topics Covered:

Process Backlog
User stories and ITSM processes
Process increment
Sprint Backlog (Agile SM context)
Burndown chart (Agile SM context)
Exercise: Writing a meaningful user story

Who Should Attend Agile Service Manager Course

Who This Course Is For

Process Owners
Process Designers
Developers
Managers
Internal and External Suppliers
Process Stakeholders
Those interested in learning about Agile and Scrum from a products and process perspective
Consultants who bring about process improvement and DevOps initiatives

Agile Service Manager Course FAQs

Frequently Asked Questions

The Course FAQs

1. Why is this course relevant?

Agility in ITSM strives to bring about better communication, collaboration, and better quality end products while ensuring stakeholder satisfaction. This comprehensive workshop and the Certified Agile Service Manager® certification will help you prove your skills in aiding the Agile service management, improve collaboration between Dev and Ops, and provide better services.

2. Who is the suggested audience?

This course and certification is beneficial to:
Those interested in learning about Agile and Scrum from a products and process perspective
Process owners and process designers
Developers who are interested in helping make processes more agile
Managers who are looking to bridge multiple practices into a DevOps environment
Employees/managers responsible for designing, re-engineering or improving process
Consultants who bring about process improvement and DevOps initiatives
Internal and external suppliers
Process stakeholders

3. What are the prerequisites for the exam and certification?

Familiarity with IT service management processes and ITIL is recommended. In order to get designated as Certified Agile Service Manager, candidates must pass the 60-minute unproctored, web-based open book exam, consisting of 40 multiple-choice questions, with 65%. The certification is governed and maintained by the DevOps Institute.

4. Does this class have any restrictions?

Participants need to be familiar with IT service management processes and ITIL.

5. Is the course available in the online/virtual format?

Yes, KnowledgeHut offers this training online.

Workshop Experience

1. What are the modes of training offered for the course?

Currently, all our courses are offered online as live, interactive, trainer-led sessions where you will get to learn directly from the trainer with opportunities to discuss and clear doubts.

2. Who are the instructors for this course?

Your instructors are DevOps-certified experts having years of industry experience. They have hands-on experience and will be able to tell you the practical aspects of what you are learning.

3. How are the workshops structured?

Our courses are delivered through live interactive virtual classrooms and can be structured according to the requirements of the course.

Our training focuses on interactive learning. Most class time is dedicated to hands-on exercises, lively discussions, and team collaboration, all facilitated by the trainer who is experienced in content marketing concepts and practices. The focus is on finding practical solutions to real-world scenarios in various environments, both big and small.

4. What is upGrad KnowledgeHut’s approach to immersive learning?

Immersive learning refers to the blend of live interactive training combined with a collection of activities, exercises, case studies, projects, and other learning materials that supplement the training.

5. What will the online classroom experience be like?

In an online classroom, students can log in at the scheduled time to a live learning environment which is led by an instructor. You can interact, communicate, view and discuss presentations, and engage with learning resources while working in groups, all in an online setting. Our instructors use an extensive set of collaboration tools and techniques which improves your online training experience.

Need more information?

Have more questions or need personalized guidance?

Recommended Courses

Recommended Course for Agile Service Manager

Certified Agile Service Manager Certification Training

Certified Agile Service Manager Course

Lead Agile and ITSM in your organization with Certified Agile Service Manager®

Prerequisites for Agile Service Manager Training

Highlights of Agile Service Manager Course

Why KnowledgeHut for Agile Service Manager Training

Instructor-Led Live Classroom

Curriculum Designed by Experts

Learn through Doing

Mentored by Industry Leaders

Advance from the Basics

Code Reviews by Professionals

Explore our Schedules

Agile Service Manager Course Curriculum

1. Why Agile?

2. What does it mean to "Be Agile"?

3. Agile Practices

4. What is Agile Service Management (Agile SM)?

5. Process Design Basics

6. An Agile Approach to Process Design

7. Scrum Basics

8. Scrum Roles

9. Scrum Artifacts

10. Agile Service Management artifacts

11. Scrum Events

12. Agile Service Management Events

13. Agile Process Improvement

14. Agile Service Management Technologies

15. Aligning Agile SM and Agile Software Development

16. Getting Started with Agile Service Management

Who Should Attend Agile Service Manager Course

Agile Service Manager Course FAQs

Course

Workshop

Finance

1. Why is this course relevant?

2. Who is the suggested audience?

3. What are the prerequisites for the exam and certification?

4. Does this class have any restrictions?

5. Is the course available in the online/virtual format?

1. What are the modes of training offered for the course?

2. Who are the instructors for this course?

3. How are the workshops structured?

4. What is upGrad KnowledgeHut’s approach to immersive learning?

5. What will the online classroom experience be like?

6. Where will the workshops be held?

7. How do I join the class?

8. What platform do you use for video conferencing?

9. Will I have other participants in the class?

10. How does the 24/7 support work?

11. Is this live training, or will I watch pre-recorded videos?

12. What if I miss a class?

13. I have some more doubts. How can I get them cleared?

14. What should my personal setup look like?

1. Are there any scholarships available?

2. Are there any group discounts?

3. Can I pay the course fees in instalments?

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