Integrating Agile with ITSM processes and policies helps facilitate quick roll outs of products, maintain high quality, reduce risk and enhance efficiency. Agile Service Management helps collaboration between development and operations leading to improved flow of work and quicker time to value.
The Certified Agile Service Manager® certification validates the holder’s skills in implementing Agile Service Management and helping IT make production smoother, satisfy customer requirements, enhance collaboration between teams and deliver value in the face of changing requirements.
KnowledgeHut’s course conducted by certified instructors will help you gain the certification through a structured curriculum that maps to the objectives covered by the DevOps Institute in the exam. Enrol now and learn how to bring about Agile transformation in the entire organization.
To be eligible for the exam leading to Certified Agile Service Manager (CASM) certification, candidates must fulfill the following requirements:
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What does it mean to "be agile"?
What is Agile Service Management (Agile SM)?
Process design basics
An Agile approach to process design
Agile Service Management artifacts
Agile Service Management Events
Agile Process Improvement
Agile Service Management technologies
Aligning Agile SM and Agile software development
Getting started with Agile Service Management
Agility in ITSM strives to bring about better communication, collaboration, and better quality end products while ensuring stakeholder satisfaction. This comprehensive workshop and the Certified Agile Service Manager® certification will help you prove your skills in aiding the Agile service management, improve collaboration between Dev and Ops and provide better services.
This course and certification is beneficial to:
By the end of the course you will learn how to combine Agile in ITSM that deliver value to the stakeholders by understanding their requirements and translating those requirements into process performance objectives.
Familiarity with IT service management processes and ITIL is recommended. In order to get designated as Certified Agile Service Manager, candidates must pass the 60-minute unproctored, web-based open book exam, consisting of 40 multiple-choice questions, with 65%. The certification is governed and maintained by the DevOps Institute.
Participants need to have familiarity with IT service management processes and ITIL.
Yes, KnowledgeHut offers this training online.
Your instructors are DevOps certified experts who have years of industry experience.
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Everything was well organized. I would definitely refer their courses to my peers as well. The customer support was very interactive. As a small suggestion to the trainer, it will be better if we have discussions in the end like Q&A sessions.
The customer support was very interactive. The trainer took a very practical oriented session which is supporting me in my daily work. I learned many things in that session. Because of these training sessions, I would be able to sit for the exam with confidence.
The Trainer at KnowledgeHut made sure to address all my doubts clearly. I was really impressed with the training and I was able to learn a lot of new things. I would certainly recommend it to my team.
This is a great course to invest in. The trainers are experienced, conduct the sessions with enthusiasm and ensure that participants are well prepared for the industry. I would like to thank my trainer for his guidance.
The teaching methods followed by Knowledgehut is really unique. The best thing is that I missed a few of the topics, and even then the trainer took the pain of taking me through those topics in the next session. I really look forward to joining KnowledgeHut soon for another training session.
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