Solid Track Record
KnowledgeHut has empowered thousands of professionals with certifications in ITSM.
Advance your career as an ITSM professional by learning about the ITIL framework with KnowledgeHut in Kolkata. Our courseware offers immersive learning with a blend of assessments and mock tests. ITIL® has been designed while keeping in mind the needs of different organizations, allowing them to customize it. Learn to use ITIL® with other practices.
..... Read more16 Hours of Live Instructor-Led Online Sessions
Earn 16 PDUs on Course Completion
40 Hours of On-Demand Self-Paced Learning
8 Assessments, 6 Recall Quizzes, More
Exam Fee Included in Course Fee
Lifetime Access to Courseware
ITIL framework is aligned with various international quality standards including ISO/IEC 20000 (IT Service Management Code of Practice). ITIL has been adopted by thousands of organizations worldwide, in cities like Kolkata. Around 45 percent of companies around the world are using the ITIL® framework for IT Service Management (ITSM).
..... Read moreNot sure how to get started? Our Learning Advisor is happy to help you.
Strengthen your knowledge and practice of ITIL® processes and concepts with the latest ITIL® certifications. Validate your expertise as an ITIL professional with the ITIL Foundation certification and take advantage of networking opportunities with the best in the industry.
..... View MoreThere are no specific prerequisites for this training and the subsequent ITIL® Foundation certification exam in Kolkata.
Understand the Guiding principles for an effective service management decision.
Understand the Four Dimensions of Service Management and factors that influence it.
Learn about basic governance structuring and modeling.
Learn about service value chain activities and building it at various levels.
Develop an understanding of objectives of various management services and systems.
Get an understanding of activities of Problem Management, Incident Management, Change Enablement etc.
Immersive Learning
Work-like Experiences
Outcome-Focused
Blended Learning
KnowledgeHut has empowered thousands of professionals with certifications in ITSM.
Activities, team-based exercises, practical case studies: High energy workshops with hands-on learning.
Theoretical and practical learning backed by mock tests. We’re right by you for any certification assistance.
One-to-one mentorship, real-world tips and time-tested techniques from accredited expert practitioners.
Webinars, e-books, tutorials, articles, and interview questions - we're right by you in your learning journey!
Six months of post-training mentor guidance to overcome challenges in your ITSM career.
In case of an unsuccessful attempt, put your worries at ease by opting for the Take² Re-sit Exam Option at the time of registration with the help of your learning advisor. Retake the exam for a fraction of the price and get 6 months from the date of the initial exam to prepare for your second try which you can schedule at your own convenience and attempt from the comfort of your home or office.
Find peace of mind with a second chance to conquer demanding exams and secure your future against unforeseen challenges.
Enjoy an extended preparation period of up to 6 months from your initial exam date, providing ample time to thoroughly ready yourself.
Experience ultimate convenience as you schedule your re-sit exam at the time that suits you best, all from the comfort of your home or office.
Learning Objectives
Learn about ITIL4, its features, principles and benefits.
Learning Objectives
Explore key concepts on service, its management and value. Learn about stakeholders, products and service relationship.
Learning Objectives
Learn in detail about the guiding principles of ITIL.
Learning Objectives
Learn more about ITIL service value system, chain and streams.
Learning Objectives
Learn more about ITIL service value system, chain and streams.
Learning Objectives
Learn more about different types of ITSM.
Our ITIL Foundation certification training has been designed to help you embark on a successful ITSM career by mastering the principles of the ITIL framework. By the end of the course you will gain the expertise to:
Our ITIL Foundation Training aims to equip you with all the skills to be an effective ITSM practitioner. You will develop practical skills across the principles of ITSM:
The ITIL Foundation certification helps you:
This course is for anyone looking to develop service management skills:
There are no prerequisites to take the ITIL Foundation training and the subsequent ITIL4 Foundation exam.
Once you have gained ITIL4 Foundation, you can consider the ITIL4 Managing Professional Modules, a stream of 4 Modules that include:
Yes, you will get free e-learning access to over 100 courses that will be available at KnowledgeHut for one year.
You will earn 16 PDUs by participating in the ITIL Foundation Training program. These can be used for recertification from PMI® Inc.
For further information about PDUs, please reach us at support@knowledgehut.com.
The ITIL Foundation Certification is offered by AXELOS, a world-renowned body dedicated to managing, developing and growing the global best practice portfolio of ITIL.
You can self-study for the Foundation exam or take training in another format, such as distance learning. But if you choose to train from a provider, you must ensure that they are an AXELOS Accredited Training Organization.
There are two ways to get the ITIL Foundation certifications:
Join an ITIL training course with an Accredited Training Organization (ATO). KnowledgeHut is an ATO with PeopleCert® and a certified partner of AXELOS. You will receive comprehensive exam preparation support and your exam fee is covered in the course fee.
Step 1: Register for KnowledgeHut’s ITIL Foundation course and attend the 2-day training.
Step 2: Take the online ITIL Foundation exam (you will receive the exam key from PeopleCert®). Get a minimum score of 65% in this 60-minute closed-book exam.
Step 3: Download the ITIL Foundation certificate and become a leader in your ITSM team!
Prepare for the exam on your own, buy and exam voucher and schedule the exam. You will obtain the certification only on adequately clearing the exam.
No, the ITIL4 Foundation certification does not expire.
Yes, you will receive a course completion certificate on completing the course.
The exam is conducted through PeopleCert®. (KnowledgeHut is an ATO with PeopleCert®.)
The ITIL4 Foundation certification exam is an online, closed-book exam. The format is:
The Foundation exam covers Continuous Service Improvement, Service Strategy, Service Design, Service Transition, and Service Operation.
After you complete your 2-day ITIL Foundation course, you will receive an email from PeopleCert® with details you need to attempt the exam.
No, you will have a time limit of 60 minutes and will not be able to pause the test. If you accidentally close the window, then you’ll be able to reopen it immediately. In case your exam page freezes, you can refresh the web browser and you will be able to continue the exam from where you left it. Similarly, if your web browser has a problem, you can go to the start link available in your email and you should be taken back to the last question you were on.
If you fail, you can apply for a re-evaluation of the ITIL Foundation exam at an additional cost. The re-evaluation fee is refundable if the outcome is decided in your favour. If it isn’t though, you’ll end up losing the appeal fee, and would need to buy a fresh exam voucher.
Yes. The PeopleCert® allows you to retake the ITIL Foundation exam if you fail.
Yes. PeopleCert® allows you to retake the ITIL Foundation exam as many times as you’d like. However, there is a cost associated for each attempt.
PeopleCert® announces the final results within 2 business days after your answers are officially submitted to them by the exam supervisor. Your profile at PeopleCert needs to be complete, without which your Official Results will not be released.
The ITIL4 Foundation workshop at KnowledgeHut is delivered through PRISM, our immersive learning experience platform, via two modes of delivery:
Blended learning:
On-Demand Self-Learning:
All of KnowledgeHut’s ITIL Foundation Certification training is delivered by experienced accredited experts who are:
Our dedicated team of coaches deliver training on par with the standard of excellence as set out by AXELOS. Every candidate receives the same high-quality content irrespective of the trainer and the location.
The conventional in-person ITIL Foundation Training was earlier delivered as a 16-hour, 2-day training course. The online ITIL Foundation Training is now 14-16 hours long.
The online course is divided into several classes of shorter hours, unlike the in-person class that has 2 classes, each 7 to 8 hours long. The instructor uses tools like a webcam for interacting with the participants and participants will also be able to virtually collaborate with one another.
Our workshops are structured in three parts – pre-workshop, workshop and post-workshop – to provide you with a completely immersive learning experience. This tried and tested workshop structure has worked well with thousands of ITSM professionals we’ve helped upskill over the years.
A unique feature of our ITIL course is the highly engaging, immersive learning you experience. You get to learn, practice, assess, get insights on your learning, and personalize your learning journey.
LEARN: Engaging self-learning videos, smart flashcards, interactive eBooks and recall quizzes help reinforce your learning. You also get to maximize your learning potential with collaborative social learning via discussion forums and group and one-to-one messaging.
PRACTICE: Case studies and real-time simulations help you gain confidence and get productive from day one.
ASSESS: Assess your skills at every stage with a variety of questions ranging from multiple choice to code-based, completely auto-graded by the system. Assignments and projects within our inbuilt and intelligent development environment give you micro “work-like” experiences. Test your subject matter comprehension through diagnostic, module level and final assessments.
GET INSIGHTS: Based on your performance in the assessments, assignments, and projects, you gain deep insights on your progress, which help you identify areas you are good at and where you need to improve. All you need to do is follow recommendations and enhance your skill proficiency from where you are to where you want to get.
PRISM is KnowledgeHut’s state-of-the-art learning experience platform. PRISM is designed to provide a highly engaging, immersive learning experience with you at the center of the learning.
PRISM supports all types of courses, including on-demand self-paced learning, blended learning, and live virtual classes. Here are some key features of the platform:
The ITIL4 Foundation course material comprises of the study plan and all relevant assignments, assessments, or case studies. All the course material will be available on PRISM.
The ITIL4 Foundation sessions would be auto recorded on PRISM, subject to permission by AXELOS and the instructor. Based on the permissions, you would have lifetime access to the video recordings of the sessions as well.
Our workshops are currently held online and anyone with a stable internet from anywhere across the world can benefit from this to get ITIL certified. You can check out the schedules here.
Schedules for our upcoming workshops in Agile and Scrum can be found here.
You will receive a registration link from PRISM to your e-mail id. You will have to set your password, log in to our Immersive Learning Experience platform and start your learning journey.
You will have lifetime access to the entire Self-Paced Learning material including on-demand videos, assessments, quizzes, ebooks/case studies and more.
You can attempt the recall quizzes any number of times. Assessments can be taken twice.
We currently use the Zoom platform for video conferencing and will soon be adding more integrations with Webex and Microsoft Teams. However, all the sessions and the recordings will be available right from within our learning platform. Learners will not need to wait for any notifications or links or install any additional software.
Yes, there are other participants who actively participates in the class remotely. They can attend online training from office, home, or any other suitable place.
In case of any queries, our support team is available to you 24/7 via the Help and Support section on PRISM. You can also reach out to your workshop manager on your workshop group messenger.
If you miss a class, you can access the class recordings from PRISM at any time. At the beginning of every session, there will also be a 10-12 minute recapitulation of the previous class.
You will get the benefit of both since this is a blended learning workshop.
No, you will not yet be able to join the training through phone or tab. Please be prepared to join the training on your laptop or desktop.
If you get disconnected during the training, you will have the option to re-join within about half an hour subject to accreditation body guidelines and the instructor’s preference.
Should you have any more questions, please email us on support@knowledgehut.com and we will be happy to get back to you.
Kolkata, the Indian city with a soul oozes bountiful love- love for people, love for food, love for literature and poetry, love theatre and music. The capital of India during British rule, Kolkata is the only cosmopolitan city in north-eastern India. The busy streets, the old buildings, trams, metros, sweets, and Durga Puja- makes Kolkata the most vibrant and lively city in India. Every nook and corner of this city has an intriguing story to tell.
The IT industry in Kolkata is growing by leaps and bounds. Foreign investors have directly invested in the city to set up their IT services. Kolkata is home to many software and electronic companies from around the world. Kolkata government is also contributing to this growth to make Kolkata the busiest IT hub in India.
As a professional, one must keep oneself abreast with the latest development in software and technology. With the huge competition in place, it is a must to continue one’s learning process. ITIL is one such certification that every IT professional must-have. ITIL is a set of practices accepted across the IT industry to manage their services. Everyone in the IT industry, from an executive to a project manager will benefit from ITIL certification.
KnowledgeHut has designed e-learning courses for working professionals to best meet their requirements. About the Course If you are a part of the IT industry, you will sooner or later feel the need of getting ITIL certified. ITIL is a foundation framework or a set of practices followed by organizations to manage IT services. ITIL has helped to streamline IT services by ensuring consistent performance. Many international companies have benefitted from the implementation of ITIL in their IT management.
The ITIL framework also helps organizations to adapt to changing economic climate. ITIL is, therefore, one of the few things which are established entities in IT security management. Stay Ahead of the Curve Get into the skin of the business with ITIL certification in Kolkata. KnowledgeHut provides you ITIL foundation training in Kolkata that will help you to reap all the benefits of this certification. ITIL foundation online training in Kolkata improves productivity and enhances customer experience causing absolute customer satisfaction. It reduces service costs by the optimal utilization of resources.
KnowledgeHut provides a comprehensive immersive learning experience, equipping learners with the knowledge and skills to pass the exam in the first attempt. Our simulation exams, mock tests, assessments and quizzes, clubbed with our exam guidance will boost your confidence. If you don’t pass the ITIL Foundation exam on your first attempt, we’ll refund your course fee.
At KnowledgeHut, our courses are carefully curated to offer highly effective outcomes. In the unlikely event that a course does not meet your expectations, you can avail of a 7-Day Money-Back Guarantee—just send us a refund request via email within 7 days of your purchase and we’ll refund 100% of your payment, with absolutely no questions asked.
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