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ITIL® V4 Foundation Certification Training in Kolkata, India

Path to Become ITIL® MP & ITIL® SL

  • 16 hours of Instructor-led training
  • 16 PDUs (or 25 PDUs on completion of classroom training + 9 hrs of e-learning)
  • 180 days free e-learning on ITIL® V3 Foundation
  • KnowledgeHut is an ATO of Peoplecert and a Certified Partner of Axelos
  • Course fee includes Foundation exam fee
  • 2 sample papers to practice for the certification exam

ITIL® Course Overview

1) What is ITIL®?

Business and technology go hand in hand. In this era, one cannot exist without the other. In order for a company to be successful, both the IT and corporate objectives need to evolve. An IT Service Management (ITSM) is responsible for the development of the IT services driven by the knowledge of the current processes involved in the organization.

The Information Technology Infrastructure Library (ITIL®) is a framework designed for the standardization of selecting, planning, delivering, and maintaining the IT services and processes within an organization. The framework helps in achieving the predicted service delivery by improving efficiency. With the ITIL® framework, IT administrator works as a business service partner and not just back-end IT guy.

One of the reasons why ITIL® is so well-appreciated and demanded globally is because of its versatility. ITIL® has been designed by keeping in mind the needs of different organizations. This allows the organization to incorporate the framework according to their requirements. One can estimate the scalability and flexibility of ITIL® with the fact that it can be easily adapted due to its ability to work in alignment with other practices such as Six Sigma, COBIT or TOGAF.

2) Certification Levels in ITIL® 4

The ITIL® 4 certification scheme has been designed in a way to align it with the existing ITIL® v3 and provide a clear path for the practitioners to continue developing their skills.

Levels of ITIL Certification within the ITIL 4 Certification Scheme:

  • ITIL V4 Foundation - now available
  • ITIL Managing Professional (MP) - launching 2019/2020
  • ITIL Strategic Leader (SL) - launching H1 2020
  • ITIL 4 Master - launching H2 2020

ITIL V4 Foundation:

The ITIL® 4 Foundation Certificate is an introduction to ITIL® 4 framework. It allows the candidates to understand the IT Service Management by using the end-to-end operating model. It deals with the creation, delivery, and continual improvement of IT services and products. Professionals who are ITIL® 4 certified know who ITIL® can be used to enhance the IT Service Management.

ITIL® 4 is the next evolution of the ITIL® framework. It consists of a stream of four modules named ITIL® Managing Professional (ITIL® MP). These four modules are:

ITIL® Specialist Create, Develop and Support

This module includes the expansion of the current ITIL® scope to cover the creation of the services. It also covers the activities involving the ‘core’ service management.

In this module, the focus will be on integrating the value streams and activities for creating, delivering, and supporting IT-enabled services and products.

ITIL® Specialist Drive Stakeholder value

In this module, all the interaction and engagement between the service provider and the customer, suppliers, users, and partners will be covered. The main aim of this module is to use the IT-enabled services to convert demand into value.

This module will help the candidates gain knowledge about SLA design, CX and UX design, communication, multi-supplier management, customer journey mapping, relationship management and many more.

ITIL® Specialist High Velocity IT

This module explores the different ways in which the digital organizations and digital operating models function in high-velocity environments.

Working practices like Agile and Lean, and technologies like Automation, Automatic testing and Cloud are used to focus on the delivery of services and products in order to obtain maximum value.

ITIL® Strategist Direct Plan and Improve

This module helps the candidates hone their practical skills to create an organization that believes in learning and improving and has an effective strategic direction.

It will cover the impact of the different working practices in the organization. It also provides candidates with practices and strategies to plan and deliver improvements.

ITIL® V4 was introduced with new updates and schemes such as the embodiment of ITIL® Foundation and the ITIL® Master exams.

Once a student clears the foundation level examination, the next steps are the Managing Professional and Strategic Leader. Both these levels have a different set of examination and scheme.

    ITIL® Managing Professional (MP) is designed for apprentices who engage with technology and digital teams throughout the organization.

    They are not just confined to the IT departments. This course attempts to give experience and expertise to run successful teams, IT projects, and workflows.

    Modules cover ‘ITIL® Specialists’ in -

    • Drive Stakeholder Value
    • Create, Deliver and Support
    • High Velocity IT

    ITIL® Master




    ITIL®  Managing Professional

    ITIL® Strategic Leader











    ITIL® Leader


    deliver and









    Plan and



    Plan and


    Digital & IT


    ITIL® V4   Foundation

    This ITIL® Strategic Leader (SL) exam is designed for those who engage with “every digitally equipped assistance”. 

      The objective of this course is to develop the apprentice on how to utilize technology to address and deliver business procedure. It also emphasizes the role of IT in this process.

      ITIL V4 Syllabus includes -

        • ITIL® Leader – Digital & IT Strategy
        • ITIL® Strategist – Direct, Plan, and Improve

          Both of these exams end at the same level which is the ITIL® Master exam. It is the most advanced level in the examination.

        3) Certification Levels in ITIL® V3

        After the completion of classroom training and a written exam, the admins can complete their ITIL® training and get a certification.

        Levels of ITIL Certification within the ITIL V3 Certification scheme:

          • ITIL Foundation Certification Level
          • ITIL Practitioner Certification Level
          • ITIL Intermediate Certification Levels
          • ITIL Expert Level
          • ITIL Master Level

          1) ITIL® Foundation Certification

          This is the certificate for entry-level candidates and focuses on the key terminologies, elements, and concepts that will be used in the lifecycle of the ITIL®.

          2) ITIL® Practitioner Certification

          This certification will help the professional adapt the ITIL® framework according to the business objectives of their organization. This course can be taken up any time after a foundation certificate has been received. This course will also include metrics, communication, and organizational change management.

          3) ITIL® Intermediate Certifications 

          This certification covers different concepts associated with the ITSM. It is divided into two tracks- service lifecycle and service capability modules.

          4) ITIL® Expert

          At this stage, the admins will be able to demonstrate the entire scheme of ITIL®. After this certification, the admin will obtain skills pertaining to the best practices of the ITIL®. Apart from the exam, to earn this certification, one needs 17 credits from previous modules and managing across the lifecycle module.

          5) ITIL® Master

          This is the highest level of certification in which the admin needs to explain why they chose their areas of study, methods, and principles. There is no certification exam. The admin must submit written assignments and some oral interviews.

          4) Career Benefits of having ITIL® Certification

          Here are the top career benefits of having an ITIL® certification:

          1. You will gain a detailed insight into the ITIL® framework helping you manage work better.
          2. You will have better job prospects.
          3. You will be recognized for your expertise and management skills in the organization.
          4. You will be able to understand the common terminologies used in business across the industries.
          5. You will be able to better know the relation between business and IT.
          6. There are several ITIL® v3 certifications that will help you build sharper skills set.
          7. The ITIL® certifications will open doors for you in terms of job roles within your organization.
          8. ITIL® is used globally, so there is a lot of potential for job growth in the market.
          9. For a person who has ITIL® Training, ROI will be much higher.
          10. Certified ITIL® professional is in high demand and the market is stable enough for them to be in demand for a long time. So, investing in ITIL® certification is a low-risk effort.

          5) Benefits of implementing ITIL® in an Organization by ITIL® Certified Professional

          The overall goal of ITIL® is the improvement of the business service. There are a certain set of practices that helps IT service management. The support system of the business service is optimized using the capabilities of the people, process, technology, and suppliers.

            • ITIL® is one of the most accepted and recognized approaches to IT service management and delivery. It is well-regarded all over the world.
            • ITIL® is a set of practices, not methodology, making it compatible with popular frameworks like PRINCE2 and PMP.
            • ITIL® acts as a service provider by running the IT department. This makes IT into a core part of the business.
            • Processes like the ITIL® Incident Management and Problem Management that quickly restores the services and also creates workarounds.
            • ITIL® also allows organizations to prevent incidents by reviewing major incident reviews and eliminating root causes.
            • ITIL® helps your team better understand and manage customer expectations service level management and business relationship management.
            • Change Management is one of the disciplines of ITIL® that allows Continual Service Improvement (CSI).
            • ITIL® helps in the management of accounts, budget and charging requirements related to service costs.
            • Risk analysis and management activities are one of the processes involved in the ITIL.
            • ITIL® helps keep the customer satisfaction high giving the organization competitive management.

            6) Credit System & Transition from ITIL® V3 to ITIL® V4

            The ITIL® credit system is used to provide support to the certification scheme of the ITIL®. This is done by recognizing your investment in the certifications.

             ITIL® V3 Credit system

            In the ITIL® v3 credit system, a specific credit value is assigned to every ITIL® certification. It is done on the basis of its level of ITIL® content. After the candidate has completed the ITIL® examination, certification and credits are awarded. These credits can be used to get the ITIL® Expert level of certification. For this, the candidate must have at least 22 credits. The credits also include the 3 credits from the ITIL® practitioner that covers the full spectrum of ITIL® best practice.

            Before advancing to the ITIL® Expert, 17 credits are required to be earned. These can be earned in any order once the two credits for ITIL® Foundation have been completed.

            Here is detailed information on the credits assigned to different ITIL® Certification levels:

            ITIL® Certification Level


            ITIL® V3/V4 Foundation Certification

            2 credits

            ITIL® Intermediate Service Lifecycle stream:

            Service Strategy (SS)

            Service Design (SD)

            Service Transition (ST)

            Service Operation (SO)

            Continual Service Improvement (CSI)

            3 credits each

            ITIL® Intermediate Service Capability stream

            ·         Planning, Protection, and Optimization (PPO)

            ·         Service Offerings and Agreements (SOA)

            ·         Release, Control, and Validation (RCV)

            ·         Operational Support and Analysis (OSA)

            4 credits each

            ITIL® Managing Across the Lifecycle (MALC)

            5 credits

            The following credit values are needed for certification levels higher than the ITIL® Foundation:

            ITIL® Certification Level

            Number of Credits Required

            Composition of Credits

            ITIL® Foundation



            ITIL® Intermediate

            2 credits

            2 credits from ITIL® Foundation

            ITIL® Managing Across the Lifecycle (MALC)

            17 credits

            2 credits from ITIL® Foundation and a minimum of 15 credits from ITIL® Intermediate or complementary qualifications

            ITIL® Expert

            22 credits

            2 credits from ITIL® Foundation, minimum of 15 credits from either ITIL® Intermediate or complementary qualifications, and 5 credits from ITIL® MALC

            The transition from ITIL® v3 to ITIL® 4 scheme:

            One can gain the knowledge and skills required to learn the core concepts of the update while transitioning from ITIL® v3 to ITIL® 4 scheme.

              ITIL® v3 Foundation certified
              Once you have obtained the ITIL® v3 Foundation certification, you can straight away take the ITIL® 4 Foundation to transition into the new scheme. A new single exam will be required to cover the new material in the ITIL® 4 Foundation.

              ITIL® Intermediate/Practitioner level
              If you have started collecting credits from Intermediate or Practitioner levels, it is better to continue with the v3. This will help you prepare for the east transition while gaining the designation of the ITIL® Managing Professional.

              ITIL® v3 expert
              If you are on this level, get the ITIL® Managing Professional designation by taking the ITIL® Managing Professional Transition module as soon as it is released.

              After achieving the destination, you will only need to pursue the ITIL® Leader Digital and Strategy module instead of completing the ITIL® Strategic Leader stream. Completing both the streams will make you eligible to move towards the ITIL® Master.

              7) What is ITIL® Service Capability:

              ITIL® Service Capability modules:

              • ITIL® Operational Support and Analysis
              • ITIL® Planning, Protection, and Optimization
              • ITIL® Release, Control, and Validation
              • ITIL® Service Offerings and Agreements

              ITIL® Operational Support and Analysis

              • ITIL® Operational Support and Analysis (OSA) module focuses on enabling event, problem, incident, access, request, IT operations, technical, and application management.
              • This module teaches organizations and individuals, the management of day-to-day operations of IT services.
              • The candidates also learn the implementation of the ITIL® processes enabling them to deliver and support IT services. 
              • The worth of this module is 4 credits.

              ITIL® Planning, Protection, and Optimization

              • One of the certifications of the ITIL® Service Capability workstream is the Planning, Protection, and Optimization (PPO) module.
              • The module focuses on enabling availability, capacity, demand management, information security, and IT service continuity.
              • Based on the ITIL® Service Design publication, the PPO course helps to develop an understanding of the ITIL® Service Design processes.
              • The PPO module is worth 4 credits.

              ITIL® Release, Control, and Validation

              • This module focuses on the practical applications of Release, Control, and Validation (RCV). 
              • This includes enabling plans, test, and implementing new services to meet the needs of the user and organization.
              • The course’s content is from the guidance contained in the ITIL® Service Transition publication.
              • The module is worth 4 credits.

              ITIL® Service Offerings and Agreements

              • ITIL Service Offerings and Agreements (SOA) focuses on the practical applications of the SOA practices to enable portfolio, service catalog, service level, supplier, demand, and financial management.
              • This course is based on the guidance mentioned in the ITIL® Service Design and ITIL® Service Strategy publications.
              • This course helps the candidates understand the stages of the lifecycle of ITIL® – service strategy, design, transition, and continual improvement. 
              • The SOA module can help you earn 4 credits.

              8) Why ITIL® V4 was launched by Axelos?

              The most significant purpose for developing an advanced version of the ITIL® V3 was because of its specific shortcomings. These are -
                    1. An unsatisfactory involvement with the ITSM Community
                    2. Incompetent to perceive the current trends in software developments and IT services.

              The latest version addressed the bad relationship issues by giving them heads-up as it will publish the updates in the community, thus avoiding any hindrance in the free flow of data. Moreover, to give the students a complete overview from the beginning, the whole foundation course under the ITIL® V4 has been revised. It is updated based on the requirements of modern business. What makes these revisions so accurate is the fact that they are based on the feedback of millions of ITIL® practitioners and are completely practical.

              Evolution of ITIL® V4 -

                • Evolved ITIL® practices in the wider context of customer experience, value streams, and digital transformation.
                • Embracing advanced ways of connecting with the community by adapting to the new ways of working such as DevOps, Agile and Lean hence promoting new alliances.
                • The framework of ITIL® V4 is designed to give comprehensive guidance to organizations on how they should address the new service management challenges effectively and utilize the latest technologies which will help them transform digitally.
                • Designed to assist the organization to provide effective governance and deliver accurate IT service management which is flexible, coordinated and integrated. The flexibility also allows the organization to provide accurate data all over the business without any interruptions to the free flow of data, ultimately improving the customer experience.
                • This update has made the ITIL® way more extensible. agile, and collaborative.

                What you will learn

                • The concepts, terms and terminology of ITIL®
                • ITIL® 4 best practices and how to implement them to streamline processes for continuous improvement

                • Fundamentals of Service Management, Service Lifecycle and other IT-enabled services.

                • Applying practices learnt to improve business decisions and optimize customer expectations

                • An in-depth preparation for ITIL® 4 Foundation certification


                There are no specific prerequisites for this course, and Axelos has not defined any specific eligibility criteria for the ITIL® 4 Foundation exam. However, the ITIL® 4 Foundation certification is in itself a prerequisite for the higher levels of ITIL® qualifications.

                3 Months FREE Access to all our E-learning courses when you buy any course with us

                Who should take this ITIL Certification?

                • IT professionals
                • Business managers
                • Business process owners
                • Project managers
                • Students and individuals with interest in IT Services Management
                • ITSM Managers and aspiring ITSM Managers
                • Professionals working in other areas of IT like digital, product, development and service.
                • ITIL certified professionals who want to transition to the new version V4


                ITIL® Exam Prep

                The KnowledgeHut exam plan has been meticulously planned and created by resourcing ITIL® 4 questionnaires and exam blueprints. These will give you maximum learning benefit for clearing the exam at the very first attempt.

                The KnowledgeHut Guarantee

                Our USP is the quality of our training. Our instructors have created the most comprehensive curriculum for you to clear the exam. Check our 100% refund guarantee!

                Certification Journey Support

                Not just in learning, but you will get support in all aspects of the certification. Right from assistance with enrolling for exams to solving your doubts post workshop, we have your back!

                ITIL® Course Curriculum

                1.1 Recall the definition of:

                • Service (2.3.1)
                • Utility (2.5.4)
                • Warranty (2.5.4)
                • Customer (2.2.2)
                • User (2.2.2)
                • Service management (2.0)
                • Sponsor (2.2.2)

                1.2 Describe the key concepts of creating value with services (2.1,2.1.1, 2.2 and all subsections of 2.5):

                • Cost
                • Value
                • Organization
                • Outcome
                • Output
                • Risk
                • Utility
                • Warranty

                1.3 Describe the key concepts of service relationships: (2.3.2, 2.4, 2.4.1 ):

                • Service offering
                • Service relationship management
                • Service provision
                • Service consumption

                2.1 Describe the nature, use and interaction of the guiding principles (4.3, 4.3.8)2.2 Explain the use of the guiding principles (4.3):

                • Focus on value(4.3.1–
                • Start where you are (4.3.2–
                • Progress iteratively with feedback(4.3.3–
                • Collaborate and promote visibility (4.3.4–
                • Think and work holistically(4.3.5–
                • Keep it simple and practical(4.3.6–
                • Optimize and automate(4.3.7–

                3.1 Describe the four dimensions of service management (3):

                • Organizations and people (3.1)
                • Information and technology (3.2)
                • Partners and suppliers (3.3)
                • Value streams and processes (3.4-3.4.2)

                5.1 Describe the interconnected nature of the service value chain and how this supports value streams (4.5)5.2 Describe the purpose of each value chain activity:

                • Plan (4.5.1)
                • Improve (4.5.2)
                • Engage (4.5.3)
                • Design & transition (4.5.4)
                • Obtain/build (4.5.5)
                • Deliver & support (4.5.6)

                6.1 Recall the purpose of the following ITIL practices:

                • In formation security management (5.1.3)
                • Relationship management (5.1.9)
                • Supplier management (5.1.13)
                • IT asset management (5.2.6)
                • Monitoring and event management (5.2.7)
                • Release management (5.2.9)
                • Service configuration management (5.2.11)
                • Deployment management (5.3.1)
                • Continual improvement (5.1.2)
                • Change control (5.24)
                • Incident management (5.2.5)
                • Problem management (5.2.8)
                • Service request management (5.2.16)
                • Service desk (5.2.14)
                • Service level management (5.2.15)

                6.2 Recall definitions of the following ITIL terms:

                • IT asset (5.2.6)
                • Event (5.2.7)
                • Configuration item (5.2.11)
                • Change (5.2.4)
                • Incident (5.2.5)
                • Problem (5.2.8)
                • Known error (5.2.8)

                7.1 Explain the following ITIL practices in detail, excluding how they fit within the service value chain:

                • Continual improvement (5.1.2) including:
                  • The continual improvement model (4.6, fig 4.3)
                • Change control (5.2.4)
                • Incident management (5.2.5)
                • Problem management (5.2.8)
                • Service request management (5.2.16)
                • Service desk (5.2.14)
                • Service level management (5.2.15–

                ITIL® Certification Process

                ITIL® Salary & Role:

                With an ITIL® V3 certification, an Incident Manager based in Kolkata can expect an average annual salary of about INR 5,47,156. The range of the annual salary is between INR 2,97,000 to INR 9,92,000 in Kolkata.

                The range of the annual salary of an ITIL® V3 certified Problem Manager is between INR 5,62,161 - INR 22,70,447.

                A Change Manager with an ITIL® V3 certification earns an average remuneration of about INR 6,39,398 in Kolkata. The annual pay of the Change Manager with an ITIL® V3 certification ranges between INR 3,10,600 - INR 12,08,458.

                A Business Relationship Manager with an ITIL® V3 certification can expect an average salary of INR 5,71,315 in Kolkata. Depending on the experience, this annual salary can range anything between Rs 291,231 - Rs 15,00,000 in Kolkata.

                The average annual compensation of a Project Manager with an ITIL® V3 certification in Kolkata is INR 13,52,733. This annual salary can range between INR 4,81,653 to INR 18,65,943.

                With an ITIL® V3 certification, a Service Delivery Manager based in Kolkata can earn an average of about INR 13,86,726 per annum. The range of the annual salary of the Service Delivery Manager ranges between INR 24,54,000 to INR 20,00,000 in Kolkata.

                The responsibilities and salaries of the ITIL® V3 Service Strategy roles in Kolkata are as follows:

                Sl No.
                ITIL Roles
                Salary in Kolkata (per annum)
                1.Business Relationship Manager
                A Business Relationship Manager identifies needs of a customer and maintains a positive relationship with them.  They also ensure that the service provider is providing an appropriate catalogue of services to the customers.
                INR 5,71,315
                2.Demand Manager
                A Demand Manager is responsible for the anticipation, understanding, and influencing the customer demands according to our services.
                INR 5,89,661
                3.Financial Manager
                A Financial Manager is responsible for the management of account. They deal with the budgeting and charging the IT service provider’s requirements.
                INR 8,06,310
                4.IT Steering Group (ISG)
                The IT Steering Group includes the senior management from IT as well as Business. They review the strategies of business and IT to make sure they are aligned.

                5.Service Portfolio Manager
                Development of the offering and capabilities of the service provider is the responsibility of a Service Provider Manager. They decide which strategies they should use help the IT Steering Group serve the customers.
                INR 3,30,424

                The responsibilities and salaries of the ITIL® V3 Service Design Roles in Kolkata are as follows:

                Sl No.
                Salaries (per annum)
                1.Applications Analyst
                Throughout their lifecycle, all the applications are managed by the Applications analyst.
                INR 615,284
                2.Availability Manager
                An Availability Manager's job is to analyze, define, measure, plan and improve all the processes dependent on the availability of IT services.

                3.Capacity Manager
                The role of a Capacity Manager is to ensure that all the services delivered and infrastructure is in coordination with the agreed upon performance target and capacity by the customer.  He also ensures that the process is carried out in a timely and cost effective manner.

                4.Compliance Manager
                The responsibility of a Compliance Manager is to make sure that all the standards and guidelines are followed.  Also, he must check that the correct practices and the consistent  accounting  are employed by the organisation.
                INR 3,27,900
                5.Enterprise Architect
                All the tasks for maintaining the Enterprise Architecture (EA) are performed by the Enterprise Architect. This also includes all their interrelations
                INR 9,96,819
                6.Information Security Manager
                An Information Security Manager ensures that the data, assets, IT services, and information is kept confidential, integral, and available to the organisation.
                INR 8,00,000
                7.IT Service Continuity Manager
                The IT Service Continuity Manager is responsible for the management of the risk that could seriously harm the IT services of the organisation.

                8.Risk Manager
                The role of a Risk Manager is to analyse the assets worth to the business so that they could properly manage the assessment, identification and risk control.
                INR 10,00,025
                9.Service Catalogue Manager
                All the organisation's information regarding the service catalogue needs to be accurate and kept up to date. This is the responsibility of a Service Catalogue Manager.

                10.Service Design Manager
                The job of a Service Design Manager is to come up with services that are improved and produce secure, quality and resilient designs.

                11.Service Level Manager
                The role of a Service Level Manager is to make sure that all the Service Management processes, operational level agreement, and underpinning contracts are in accordance with the agreed upon level targets.
                INR 4,50,000
                12.Service Owner
                When negotiating the Operational Level Agreements (OLAs), the Service Owner acts as a counterpart of the Service Level Manager.

                13.Supplier Manager
                The contract of the supplier should be able to support the needs of the business. The Supplier Manager is responsible for making  sure that the contractual commitments are met.

                14.Technical Analyst
                A Technical Analyst provides technical support required for the management of the IT infrastructure.
                INR 4,50,000

                The responsibilities and salaries of the ITIL® V3 Service Transition Roles and Boards in Kolkata are as follows:

                Sl No.
                Salaries (per annum)
                1.Application Developer
                An Application Developer is responsible for the development and maintenance of the applications that are customized or can be customized according to the required functionality for the IT services.
                INR 3,96,534
                2.Change Advisory Boards (CAB)
                The Change Manager needs advice when it comes to the prioritization, assessment, and scheduling of the changes required in the IT services. This advisement is provided by the Change Advisory Board (CAB).

                3.Change Manager
                The Change Manager makes sure that there are beneficial changes made in the organisation to minimize the disruption to the IT services.
                INR 6,39,398
                4.Configuration Manager
                All the information regarding the configuration items for delivering IT services must be well maintained. This is the responsibility of a Configuration Manager.
                INR 10,75,000
                5.Emergency Change Advisory Board (ECAB)
                A subset of the Change Advisory Board,  the Emergency Change Advisory Board deals with high impact emergency change.

                6.Knowledge Manager
                A Knowledge Manager is responsible for improving the efficiency of the services.  This is done by analyzing, storing and sharing the information and knowledge.
                INR 6,89,773
                7.Project Manager
                The primary role of a Project Manager is to make sure that the services are deployed within the predicted time and cost.   They also plan and coordinate the resources so that the quality estimates are met.
                INR 13,00,000
                8.Release Manager
                A Release Manager protects the integrity of the live environment and makes sure that all the correct components are released.


                9.Test Manager
                The responsibility of a Test Manager is to ensure that all customer expectations are met.  He makes sure that the deployed releases and the services are verified and able to support the new service.
                INR 13,81,313

                The responsibilities and salaries of the ITIL® V3 Service Operation Roles and Boards in Kolkata are as follows:

                Sl No.
                Salaries (per annum)
                1.1st Level Support
                The 1st level support deals with the registration and classification of the received incidents. Their job is to immediately respond, so that they can promptly restore  the IT service.
                2.2nd Level Support
                The responsibility of the 2nd level support is to handle the incidents that couldn't be solved by the 1st level support.  If even they can't handle the incident, it is passed on to the Problem Management.
                3.3rd Level Support
                The 3rd Level support are the third party suppliers that work on a solution of an incident after the 2nd level support has failed.
                4.Access Manager
                The Access Manager is responsible for the prevention of non authorized access to the users.  They also grant the right to the authorized users to use a service.
                5.Facilities Manager
                The physical environment where the IT infrastructure is located, should be properly managed. This is the responsibility of a Facilities Manager.  These responsibilities include environmental monitoring, building access management, power and cooling.
                Rs 7,13,597
                6.Incident Manager
                The responsibility of an Incident Manager is to report the effective implementation of the complete Incident Management Process.
                Rs 5,47,156
                7.IT Operations Manager
                An IT Operations Manager is responsible for ensuring that the daily operational activities are performed in a timely and reliable manner.
                INR 6,20,000
                8.IT Operator
                An IT operator is responsible for performing the day to day operational activities.  These activities include installation of standard equipment in the data centre, ensuring that scheduled jobs are performed, and performing backup.

                9.Major Incident Team
                Comprised of the IT managers and Technical experts, a Major Incident Team is responsible for resolution of a Major Incident.  It is led by the Incident Manager.

                10.Problem Manager
                The entire life cycle of the problems needs to be properly managed so that these incidents can be prevented from happening in the future.  This is the responsibility of a Problem Manager who minimizes the impact of incidents.

                11.Service Request Fulfilment Group
                The responsibility of a Service Request Fulfillment Group is handling specific types of Service Requests.

                The responsibilities and salaries of the ITIL® V3  Continual Service Improvement Roles in Kolkata are as follows:

                Sl No.
                Salaries (per annum)
                1.CSI Manager
                A Continual Service Manager is responsible for the proper management of the IT services. They also make sure that all the processes involved in the IT Service Management's improvement are carried out in a timely manner.
                2.Process Architect
                The Process Architect is responsible for maintaining the architecture of the process.  They also deal with the coordination of all the changes made to the processes and make sure that they run in a smooth manner.
                INR 7,46,000
                3.Process Owner
                The Process Owner is responsible for designing, sponsoring and providing improvements to the process.

                ITIL® Exam:

                There is a Plan-Do-Check-Act method, also known as the PDCA Cycle that you can follow to prepare for the ITIL® V4 Certification exam. Here is how it goes:

                Plan: Creating a study plan is the first step that you need to take. Do this after you have finished one round of reading through all the resources. Also, for effective planning, it is essential that you take full-length practice tests and answer all the questions in the ITIL Foundation exam.

                Do: Next, is putting that plan into action.

                Check: Once you have started acting on your plan, you need to review your results and assess the areas that have room for improvement.

                Act: Once you have assessed the areas of improvement, you need to revise, take test, review and assess all over again until you reach your target score.

                Prometric is a market-leading test development and delivery solutions company, that provides technology-enabled testing and assessment. The organization has been developing and launching global testing programs. They are also involved in measuring program results and data accurately. With 10,000 test centers in 160 countries across the globe, Prometric uses web or a robust network to provide text flexibility to its clients.

                A wholly-owned subsidiary of ETS, Prometric is responsible for the development, delivery and administration of approximately 10 million tests for about 400 clients who are from different fields like finance, information technology (IT), government, academic, corporate, professional, and healthcare.

                For the registration process of your ITIL® V4 Foundation exam session on Prometric, log in to www.prometric.com. Next, follow the below-mentioned steps:

                Step 1: Find the ‘SCHEDULE MY TEST’ option on the home page and click on it.

                Step 2: Next, you will be redirected to a page where you will have to select the test sponsor for your ITIL® V4 Foundation exam. PeopleCert is the test sponsor for your ITIL® V4 Foundation exam.

                Step 3: As you click on the name of your test sponsor you will be redirected to the product page of PeopleCert which will include all the exams organized by PeopleCert.

                Step 4: Next, find the ‘SCHEDULE MY TEST’ option on the page and click on it.

                Step 5: You will land on a page asking you to select your country. Select ‘INDIA’ from the drop-down list to schedule your ITIL® V4 Foundation exam in Kolkata. Click on ‘Next’.

                Step 6: Next, you will be redirected to a page containing the required information on the registration requirements and what to bring to the testing center. After carefully reading the information, click on ‘Next’.

                Step 7: Clicking on ‘Next’ will lead you to another information page that includes the Privacy Policy Review. Read it carefully and agree to the conditions. Click on ‘Next’ to proceed.

                Step 8: As you reach the next page, you will be asked to confirm if you are pre-approved for the exam’s testing accommodation.

                Step 9: Next, you will be asked to fill out your Eligibility ID and your Last Name’s first 4 characters.

                Step 10: After the information provided is matched, you will be asked to select the date and time of your ITIL® V4 Foundation exam.

                Step 11: Next, there will be an appointment verification after which your appointment will be complete. You will have to choose your test center and fill out additional information.

                A Part of Pearson, Pearson VUE is the largest learning company across the globe. The company has about 35,000 employees and is the preferred choice of more than 450 clients.

                Pearson VUE is a named entity in the field of development, management, delivery, and growth of testing programs. It is the leader in computer-based testing. It has been known to provide the most secure testing environments in the industry by conducting high-stakes, proctored computer-based testing exams.

                Scheduling an appointment for your ITIL® V4 Foundation exam through Pearson VUE is an easy process. Here is how you do it:

                Step 1: Log in to: www.pearsonvue.com .

                Step 2: As you reach the home page, you will see ‘For test takers’. Next, click on ‘Schedule an exam’.

                Step 3: Next, you will be redirected to the page where you would have to choose your test sponsor. Enter ‘PeopleCert’, the sponsor of ITIL® Foundation

                Step 4: Next, you need to ‘Sign in’ or ‘Create an account’. Creating an account will help you in scheduling, rescheduling, and cancelling your ITIL® Foundation exam.

                Step 5: Once you have signed into your account, follow the steps to schedule your ITIL® Foundation exam through Pearson VUE.

                For locating the test centers in Kolkata, log in to  www.pearsonvue.com. Click on the ‘For test takers’ option. Next, follow the below-mentioned steps to locate the test center:

                Step 1: After you have clicked on ‘For test takers’, a drop down list will appear. Select ‘Schedule an exam’ option from the list.

                Step 2: Next, you will be asked to enter the name of your test sponsor i.e., ‘PeopleCert’.

                Step 3: As you land on the PeopleCert page, click on the ‘Find a test center’ option present on the right side of the page.

                Step 4: You will be taken to a page where you will have to enter the location you are trying to find test centers in. Enter ‘Kolkata’ on the search bar and hit ‘Search’.

                Step 5: You will find all the test centers available in Kolkata.

                Below are the Pearson VUE test centers in Kolkata:


                BD-82, Ground Floor
                Salt Lake City, Sector – I
                Bidhan Nagar
                West Bengal - 700064


                96L, SP Mukherjee Road
                2nd floor Hazra more
                West Bengal - 700026

                Crafts & Décor International

                5A, Library Road, near Kalighat Tram Depot
                Beside Ganesh Market, Kalighat
                Manmoyee building (Ground floor)
                West Bengal - 700026

                Adroit Information Technology Academy

                1st floor, 2/162, Dum Dum road
                Tanwar colony
                Near GTR gate
                West Bengal - 700074

                Agile Technologies and Solutions

                1, Iswar Ganguli street
                Vasudeva building, top floor
                West Bengal – 700026

                The Prometric Centre in Kolkata is located at:

                SQL Star International Ltd. – Kolkata
                2nd floor, Kankaria estate
                6, Little Russel Street
                Kolkata, West Bengal 700071
                Phone: 033 2283 0290

                One of the key components of the ITIL Certification cost is the exam fee. Depending on the level of the ITIL® Certification exam, the exam fee will vary. Here is a chart explaining the different exam levels and their price:

                Sl No.

                ITIL® Exam Cost (V3 & V4)

                Price for India


                ITIL®V3  Foundation



                ITIL® V4 Foundation



                ITIL® Intermediate

                Service Lifecycle Modules

                Service Strategy


                Service Design


                Service Transition


                Service Operation


                Continual Service Improvement


                Service Capability Modules

                Operational Support and Analysis


                Planning, Protection, and Optimization


                Release, Control, and Validation


                Service Offerings and Agreements



                ITIL® Practitioner



                ITIL® Managing Across the Lifecycle


                ITIL® Certification cost:

                In Kolkata, the cost of an Instructor-led training program for ITIL® V4 Certification is around INR 17,999 to 19,999. Buying the program will give you access to the ITIL® V3 2011 Certification training program in Kolkata for 90 days.

                The ITIL® V4 Certification cost will also cover additional cost for the ITIL Practice Tests and ITIL® Study Guide. You can either go for the traditional paperback edition or the soft copy, which would be a little cheaper. The cost of the ITIL® study guide’s paperback edition is $30.
                The full-length practice tests for the ITIL® V4 Certification are available online. You can also purchase the practice tests available on the professional ITIL Certification exam. The price for these tests range between $25 and $50.

                ITIL® Training:

                When you are searching for the best  ITIL® V4 Certification Training Institutes in Kolkata, take the following prerequisites into consideration:

                • The training institute must be accredited by Axelos through Peoplecert.
                • The passing rate of the training institute must be high.
                • The Training institute must have experienced consultants and trainers.
                • The Institute must also provide you with an exclusive Pre-Courseware to deal with your specific queries.
                • The Institute must not only depend on slides for the training. There should be live case studies, role plays, and consulting exposure.
                • You need to make sure that you are getting the worth of the money you are paying to get the ITIL® V4 Certification.

                Any of the below mentioned professional can take up the ITIL® V4 Certification Training: 

                • IT Professionals (System, Application, Voice, Network, Technical)
                • IT audit managers
                • IT & Business Supervisory staff
                • IT Planners
                • IT Consultants
                • IT Architects
                • IT Security Managers
                • Executives, SMEs, and Managers
                • Service Designers
                • Team leaders
                • Business Leaders

                Choosing the right ITIL® V4 Certification Trainer is very important. Here are a few prerequisites that will help you determine if the trainer is right for you or not:

                • Your trainer must be a Senior Consultant and ‘ITIL Master Certified’.
                • The trainer must be willing to help and support you not just before but also during and after the exam.
                • Make sure that the trainer has sufficient number of years training for the certification.
                • The attitude of the trainer towards the candidates is of crucial importance. So, find out about the trainer’s attitude beforehand.
                • Look for the other facilities and learning services offered by the trainer.
                • Your trainer will have some Certification Exam Preparation techniques. Make sure you look into that and take them into consideration.
                • Get all the details about the fee structure of the ITIL® V4 Certification Trainer.

                To avail the classroom training for ITIL® V4 Certification in Kolkata will cost about INR ____________. The training will be finished in 2 to 3 days..

                An ITIL® V4 Certification training in Kolkata will benefit you by helping the service management process of different industries. There exist a predictability and consistency in the service delivery of various organizations, processes, and units and the ITIL framework helps you understand it. Below-mentioned are some of the benefits of ITIL® V4 Certification training in Kolkata:

                Better equipped: The ITIL® V4 training will help you manage the work better by giving you a detailed insight into the ITIL framework. You will have enhanced productivity that will help you manage the work efficiently. You will be able to understand the need of the activities and processes involved in ITIL and appreciate their use.

                Better pay: An ITIL® V4 certification will improve our chances of landing a better job with better pay. In the ITSM sphere, you will have an upper hand as compared to other candidates. In Kolkata, an ITIL® certified professional can get a hike of 15% or more in their average annual salary. Although, total number of years of experience is also crucial in deciding the salary, candidates with an ITIL® V4 certification will have a better chance of grabbing a higher salary than others. Also, in your current job, you should be assured that you are getting a better increment in your salary.

                Recognition of expertise: An ITIL® V4 certification is proof of your expertise and skills. It will help you land a better job. You will be recognized in your organization and your efforts for effective management of processes and services will be appreciated by your colleagues and senior management.

                Common terminology: There are several terminologies that are used in industries across the globe. The ITIL® V4 certification will help you get a better understanding of the ITIL framework.

                Holistic view: If you are looking to get a thorough knowledge of IT services and infrastructure, the ITIL® V4 Certification training program is the one for you. You will be able to understand how all the processes are carried out in business and make a better contribution to your organization.

                Meet your instructors

                Become an Instructor

                Sam Elgawady


                A consultant and practitioner of ITSM, Project Management, Process Improvement, ITIL Capabilities and Lifecycle Trainer, and IT Business Analyst; Sam has over 15 years of experience in the IT industry.

                Having started his career as a computer technician, then a system administrator, he subsequently went on to play the roles of Business Analyst, IT Manager, IT Consultant, Project Manager, and Training Manager. He has implemented solutions, improved IT Processes, managed projects and delivered training initiatives, and workshops on various best practices including Project Management, ERP & CRM, Business Analysis, ITIL V2 and V3 Track, COBIT, ISO20K to a number of leading private and public sector organisations in Australia, Malaysia, Hong Kong, Egypt, Qatar, Oman, Nigeria, Kuwait, Jordan, KSA and UAE. His mentoring and counselling capabilities are beyond par and he brings in his vast experience while tutoring professionals who wish to become experts in their fields.

                View Profile

                Prayas Kad

                Lead Management Trainer & Consultant

                Prayas has over 15 years of IT experience spanning across Project & Test Management, Stakeholder Management, Software Validation & Verification, Data Migrations & Integration, Learning & Development Projects, Data warehousing, Business Intelligence and Software Developments, Reporting and Analytics. Assignments. 
                His expertise is primarily in domains like Insurance, Finance, Banking, Telecom Billing, Aircraft Software Maintenance MRO, CRM, UK E-Governance Projects, Publishing Media, and Retails.
                He brings in his vast experience and expertise into his training workshops, and mentors participants in areas of Test management and Integration.

                View Profile

                Milind Gawaskar

                Business Analyst

                Milind is an IT Service Management (ITSM / ITIL) and Business Process Consultant with more than 11 years of versatile IT industry experience and balanced exposure across crucial IT areas including IT Strategy, IT Pre-Sales, IT Service Delivery, IT Risk & Assurance, IT Service Management & Performance Improvement, IT Governance, Business Process Management, Organizational Change Management, Application Development & Support and Infrastructure Support.

                His vast area of expertise helps him mentor and train professionals on a variety of subjects and fields. His qualifications include certifications from Lean Digital, ITIL and COBIT.

                View Profile

                Ian Hirst

                Project Manager

                Ian Hirst is a Certified Project Management Professional (PMBOK) and a highly experienced Project Management and Information Technology specialist who has been involved in the IT industry for over 30 years.

                Ian is a Project and Program Management trainer, instructor and counsellor providing project health check, project recovery and program planning support to a variety of business and IT projects and programs in many organizations. 

                He has been a lecturer at the Australian National University and the University of NSW. 
                Ian’s expertise lies in : 
                • Project & Programme Management
                • Transition Management
                • Stakeholder Management
                • Change Management
                • IT Governance
                • Software Development
                • IT Infrastructure
                • Testing & Test Management
                • Business & Systems Analysis
                • Business Process Re-engineering
                • Requirements Management
                • Risk Management
                …among other disciplines.

                View Profile

                reviews on our popular courses

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                It was a good training. Thank you, KnowledgeHut!

                Abhishek Swain

                Senior Product Specialist
                Attended ITIL® V4 Foundation Certification workshop in December 2019
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                It was a good workshop conducted by KnowledgeHut. All the materials and resources were adequate. The support via chat was also very good. Overall, a useful experience.

                Pradipto Chakrabarty

                Business delivery leader
                Attended ITIL® V4 Foundation Certification workshop in December 2019
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                Recently, I had completed my ITIL training from KnowledgeHut. It was a very good experience with well-experienced instructors.

                Gopala T Rao

                Manager IT
                Attended ITIL® V4 Foundation Certification workshop in December 2019
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                I had attended the 2-day ITIL Foundation training. The trainer was very knowledgeable and gave real examples to explain all the concepts.

                Sanchita Biswas

                Project Manager
                Attended ITIL® V4 Foundation Certification workshop in October 2019
                Review image

                The training was really good. It was very helpful in understanding the IT organisation process and related problems.

                Manoj Lawand

                Application Support Analyst
                Attended ITIL® V4 Foundation Certification workshop in October 2019
                Review image

                A collaborative and informative session. I liked how the trainer explained the things with live examples.

                Abdul Aziz Nadaf

                Sr. Quality Assurance Engineer
                Attended ITIL® V4 Foundation Certification workshop in August 2019
                Review image

                It was an excellent workshop that I had ever attended and the instructor was very knowledgeable. The course delivery included many current market examples.

                Mohammed Sadhik

                KSA IT Lead
                Attended ITIL® V4 Foundation Certification workshop in August 2019
                Review image

                The teaching faculty had good knowledge and explained with examples which were really helpful to understand the topics. Overall, a good experience!

                Raj Kumar A

                Procurement Lead
                Attended ITIL® V4 Foundation Certification workshop in August 2019



                Any registration cancelled within 48 hours of the initial registration will be refunded in FULL (please note that all cancellations will incur a 5% deduction in the refunded amount due to transactional costs applicable while refunding). Refunds will be processed within 30 days of receipt of written request for refund. Kindly go through our Refund Policy for more details: https://www.knowledgehut.com/refund-policy

                Please send in an email to support@knowledgehut.com, and we will answer any queries you may have! 

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                ITIL® V4 Foundation Certification Course in Kolkata

                Kolkata, the Indian city with a soul oozes bountiful love- love for people, love for food, love for literature and poetry, love theatre and music. The capital of India during British rule, Kolkata is the only cosmopolitan city in the northeastern India. The busy streets, the old buildings, trams, metros, sweets and Durga Puja- makes Kolkata the most vibrant and lively city in India. Every nook and corner of this city has an intriguing story to tell. Live it to believe it! IT industry in Kolkata is growing by leaps and bounds. Foreign investors have directly invested in the city to set up their IT services. Kolkata is a home to many software and electronic companies from around the world. Kolkata government is also contributing to this growth to make Kolkata the busiest IT hub in India. IT in Kolkata is growing by 70% every year, the highest in the country; hence opening avenues for its aspiring professionals to grow and prosper along with the city. In the ever evolving IT industry, change is constant. As a professional, one must keep oneself abreast with the latest development in software and technology. With the huge competition in place, it is a must to continue one?s learning process. ITIL is one such certification that every IT professional must have. ITIL is a set of practices accepted across IT industry to manage their services. Everyone in IT industry, from an executive to a project manager will benefit from ITIL certification. KnowledgeHut has designed e-learning courses for working professionals to best meet their requirements. About the Course If you are a part of IT industry, you will sooner or later feel the need of getting ITIL certified. ITIL is a foundation framework or a set of practices followed by organizations to manage IT services. ITIL has helped to streamline IT services by ensuring consistent performance. Many international companies have benefitted by the implementation of ITIL in their IT management. The ITIL framework also helps organizations to adapt to changing economic climate. ITIL is, therefore, one of the few things which are established entities in IT security management. Stay Ahead of the Curve Get into the skin of the business with ITIL certification in Kolkata. KnowledgeHut provides you ITIL foundation training in Kolkata that will help you to reap all the benefits of this certification. ITIL foundation online training in Kolkata improves productivity and enhances customer experience causing absolute customer satisfaction. It reduces service cost by the optimal utilization of resources; ITIL foundation certification training in Kolkata also identifies weak areas in services and provides a solution to improve and strengthen it. It maintains a smooth flow of work and reduces redundancy. ITIL certification online training in Kolkata gives you a platform to use your skills appropriately leading to better return on investment. KnowledgeHut Empowers You Designed specifically for working professionals, KnowledgeHut provides you online ITIL foundation classroom training in Kolkata, at a very reasonable price. The world class training helps you to become a subject matter expert in ITIL without any fuss. Understand IT services, get ITIL certified