The ITIL® 4 Foundation Certificate is an introduction to ITIL® 4 framework. It allows the candidates to understand the IT Service Management by using the end-to-end operating model. It deals with the creation, delivery, and continual improvement of IT services and products. Professionals who are ITIL® 4 certified know who ITIL® can be used to enhance the IT Service Management.
ITIL® 4 is the next evolution of the ITIL® framework. It consists of a stream of four modules named ITIL® Managing Professional (ITIL® MP). These four modules are:
ITIL® Managing Professional (MP) is designed for apprentices who engage with technology and digital teams throughout the organization.
They are not just confined to the IT departments. This course attempts to give experience and expertise to run successful teams, IT projects, and workflows.
Modules cover ‘ITIL® Specialists’ in -
ITIL® Managing Professional
ITIL® Strategic Leader
Digital & IT
ITIL® V4 Foundation
The objective of this course is to develop the apprentice on how to utilize technology to address and deliver business procedure. It also emphasizes the role of IT in this process.
ITIL V4 Syllabus includes -
ITIL® Certification Level
ITIL® V3/V4 Foundation Certification
ITIL® Intermediate Service Lifecycle stream:
Service Strategy (SS)
Service Design (SD)
Service Transition (ST)
Service Operation (SO)
Continual Service Improvement (CSI)
3 credits each
ITIL® Intermediate Service Capability stream
· Planning, Protection, and Optimization (PPO)
· Service Offerings and Agreements (SOA)
· Release, Control, and Validation (RCV)
· Operational Support and Analysis (OSA)
4 credits each
ITIL® Managing Across the Lifecycle (MALC)
ITIL® Certification Level
Number of Credits Required
Composition of Credits
2 credits from ITIL® Foundation
ITIL® Managing Across the Lifecycle (MALC)
2 credits from ITIL® Foundation and a minimum of 15 credits from ITIL® Intermediate or complementary qualifications
2 credits from ITIL® Foundation, minimum of 15 credits from either ITIL® Intermediate or complementary qualifications, and 5 credits from ITIL® MALC
ITIL® v3 Foundation certified
Once you have obtained the ITIL® v3 Foundation certification, you can straight away take the ITIL® 4 Foundation to transition into the new scheme. A new single exam will be required to cover the new material in the ITIL® 4 Foundation.
ITIL® Intermediate/Practitioner level
If you have started collecting credits from Intermediate or Practitioner levels, it is better to continue with the v3. This will help you prepare for the east transition while gaining the designation of the ITIL® Managing Professional.
ITIL® v3 expert
If you are on this level, get the ITIL® Managing Professional designation by taking the ITIL® Managing Professional Transition module as soon as it is released.
After achieving the destination, you will only need to pursue the ITIL® Leader Digital and Strategy module instead of completing the ITIL® Strategic Leader stream. Completing both the streams will make you eligible to move towards the ITIL® Master.
ITIL® Service Capability modules:
The most significant purpose for developing an advanced version of the ITIL® V3 was because of its specific shortcomings. These are -
1. An unsatisfactory involvement with the ITSM Community
2. Incompetent to perceive the current trends in software developments and IT services.
The latest version addressed the bad relationship issues by giving them heads-up as it will publish the updates in the community, thus avoiding any hindrance in the free flow of data. Moreover, to give the students a complete overview from the beginning, the whole foundation course under the ITIL® V4 has been revised. It is updated based on the requirements of modern business. What makes these revisions so accurate is the fact that they are based on the feedback of millions of ITIL® practitioners and are completely practical.
Evolution of ITIL® V4 -
ITIL® 4 best practices and how to implement them to streamline processes for continuous improvement
Fundamentals of Service Management, Service Lifecycle and other IT-enabled services.
Applying practices learnt to improve business decisions and optimize customer expectations
An in-depth preparation for ITIL® 4 Foundation certification
There are no specific prerequisites for this course, and Axelos has not defined any specific eligibility criteria for the ITIL® 4 Foundation exam. However, the ITIL® 4 Foundation certification is in itself a prerequisite for the higher levels of ITIL® qualifications.
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The KnowledgeHut exam plan has been meticulously planned and created by resourcing ITIL® 4 questionnaires and exam blueprints. These will give you maximum learning benefit for clearing the exam at the very first attempt.
Our USP is the quality of our training. Our instructors have created the most comprehensive curriculum for you to clear the exam. Check our 100% refund guarantee!
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Apply ITIL skills to enhance the profit margins, productivity, efficiency, agility and customer satisfaction of the industry you work in.
1.1 Recall the definition of:
1.2 Describe the key concepts of creating value with services (2.1,2.1.1, 2.2 and all subsections of 2.5):
1.3 Describe the key concepts of service relationships: (2.3.2, 2.4, 2.4.1 ):
2.1 Describe the nature, use and interaction of the guiding principles (4.3, 4.3.8)2.2 Explain the use of the guiding principles (4.3):
3.1 Describe the four dimensions of service management (3):
4.1 Describe the ITIL service value system (4.1)
5.1 Describe the interconnected nature of the service value chain and how this supports value streams (4.5)5.2 Describe the purpose of each value chain activity:
6.1 Recall the purpose of the following ITIL practices:
6.2 Recall definitions of the following ITIL terms:
7.1 Explain the following ITIL practices in detail, excluding how they fit within the service value chain:
With an ITIL® V3 certification, an Incident Manager based in Kolkata can expect an average annual salary of about INR 5,47,156. The range of the annual salary is between INR 2,97,000 to INR 9,92,000 in Kolkata.
The range of the annual salary of an ITIL® V3 certified Problem Manager is between INR 5,62,161 - INR 22,70,447.
A Change Manager with an ITIL® V3 certification earns an average remuneration of about INR 6,39,398 in Kolkata. The annual pay of the Change Manager with an ITIL® V3 certification ranges between INR 3,10,600 - INR 12,08,458.
A Business Relationship Manager with an ITIL® V3 certification can expect an average salary of INR 5,71,315 in Kolkata. Depending on the experience, this annual salary can range anything between Rs 291,231 - Rs 15,00,000 in Kolkata.
The average annual compensation of a Project Manager with an ITIL® V3 certification in Kolkata is INR 13,52,733. This annual salary can range between INR 4,81,653 to INR 18,65,943.
With an ITIL® V3 certification, a Service Delivery Manager based in Kolkata can earn an average of about INR 13,86,726 per annum. The range of the annual salary of the Service Delivery Manager ranges between INR 24,54,000 to INR 20,00,000 in Kolkata.
The responsibilities and salaries of the ITIL® V3 Service Strategy roles in Kolkata are as follows:
|Sl No.||ITIL Roles||Responsibilities||Salary in Kolkata (per annum)|
|1.||Business Relationship Manager||A Business Relationship Manager identifies needs of a customer and maintains a positive relationship with them. They also ensure that the service provider is providing an appropriate catalogue of services to the customers.||INR 5,71,315|
|2.||Demand Manager||A Demand Manager is responsible for the anticipation, understanding, and influencing the customer demands according to our services.||INR 5,89,661|
|3.||Financial Manager||A Financial Manager is responsible for the management of account. They deal with the budgeting and charging the IT service provider’s requirements.||INR 8,06,310|
|4.||IT Steering Group (ISG)||The IT Steering Group includes the senior management from IT as well as Business. They review the strategies of business and IT to make sure they are aligned.|
|5.||Service Portfolio Manager||Development of the offering and capabilities of the service provider is the responsibility of a Service Provider Manager. They decide which strategies they should use help the IT Steering Group serve the customers.||INR 3,30,424|
The responsibilities and salaries of the ITIL® V3 Service Design Roles in Kolkata are as follows:
|Sl No.||Roles||Responsibilities||Salaries (per annum)|
|1.||Applications Analyst||Throughout their lifecycle, all the applications are managed by the Applications analyst.||INR 615,284|
|2.||Availability Manager||An Availability Manager's job is to analyze, define, measure, plan and improve all the processes dependent on the availability of IT services.|
|3.||Capacity Manager||The role of a Capacity Manager is to ensure that all the services delivered and infrastructure is in coordination with the agreed upon performance target and capacity by the customer. He also ensures that the process is carried out in a timely and cost effective manner.|
|4.||Compliance Manager||The responsibility of a Compliance Manager is to make sure that all the standards and guidelines are followed. Also, he must check that the correct practices and the consistent accounting are employed by the organisation.||INR 3,27,900|
|5.||Enterprise Architect||All the tasks for maintaining the Enterprise Architecture (EA) are performed by the Enterprise Architect. This also includes all their interrelations||INR 9,96,819|
|6.||Information Security Manager||An Information Security Manager ensures that the data, assets, IT services, and information is kept confidential, integral, and available to the organisation.||INR 8,00,000|
|7.||IT Service Continuity Manager||The IT Service Continuity Manager is responsible for the management of the risk that could seriously harm the IT services of the organisation.|
|8.||Risk Manager||The role of a Risk Manager is to analyse the assets worth to the business so that they could properly manage the assessment, identification and risk control.||INR 10,00,025|
|9.||Service Catalogue Manager||All the organisation's information regarding the service catalogue needs to be accurate and kept up to date. This is the responsibility of a Service Catalogue Manager.|
|10.||Service Design Manager||The job of a Service Design Manager is to come up with services that are improved and produce secure, quality and resilient designs.|
|11.||Service Level Manager||The role of a Service Level Manager is to make sure that all the Service Management processes, operational level agreement, and underpinning contracts are in accordance with the agreed upon level targets.||INR 4,50,000|
|12.||Service Owner||When negotiating the Operational Level Agreements (OLAs), the Service Owner acts as a counterpart of the Service Level Manager.|
|13.||Supplier Manager||The contract of the supplier should be able to support the needs of the business. The Supplier Manager is responsible for making sure that the contractual commitments are met.|
|14.||Technical Analyst||A Technical Analyst provides technical support required for the management of the IT infrastructure.||INR 4,50,000|
The responsibilities and salaries of the ITIL® V3 Service Transition Roles and Boards in Kolkata are as follows:
|Sl No.||Roles||Responsibilities||Salaries (per annum)|
|1.||Application Developer||An Application Developer is responsible for the development and maintenance of the applications that are customized or can be customized according to the required functionality for the IT services.||INR 3,96,534|
|2.||Change Advisory Boards (CAB)||The Change Manager needs advice when it comes to the prioritization, assessment, and scheduling of the changes required in the IT services. This advisement is provided by the Change Advisory Board (CAB).|
|3.||Change Manager||The Change Manager makes sure that there are beneficial changes made in the organisation to minimize the disruption to the IT services.||INR 6,39,398|
|4.||Configuration Manager||All the information regarding the configuration items for delivering IT services must be well maintained. This is the responsibility of a Configuration Manager.||INR 10,75,000|
|5.||Emergency Change Advisory Board (ECAB)||A subset of the Change Advisory Board, the Emergency Change Advisory Board deals with high impact emergency change.|
|6.||Knowledge Manager||A Knowledge Manager is responsible for improving the efficiency of the services. This is done by analyzing, storing and sharing the information and knowledge.||INR 6,89,773|
|7.||Project Manager||The primary role of a Project Manager is to make sure that the services are deployed within the predicted time and cost. They also plan and coordinate the resources so that the quality estimates are met.||INR 13,00,000|
|8.||Release Manager||A Release Manager protects the integrity of the live environment and makes sure that all the correct components are released.|
|9.||Test Manager||The responsibility of a Test Manager is to ensure that all customer expectations are met. He makes sure that the deployed releases and the services are verified and able to support the new service.||INR 13,81,313|
The responsibilities and salaries of the ITIL® V3 Service Operation Roles and Boards in Kolkata are as follows:
|Sl No.||Roles||Responsibilities||Salaries (per annum)|
|1.||1st Level Support||The 1st level support deals with the registration and classification of the received incidents. Their job is to immediately respond, so that they can promptly restore the IT service.||X|
|2.||2nd Level Support||The responsibility of the 2nd level support is to handle the incidents that couldn't be solved by the 1st level support. If even they can't handle the incident, it is passed on to the Problem Management.||X|
|3.||3rd Level Support||The 3rd Level support are the third party suppliers that work on a solution of an incident after the 2nd level support has failed.||X|
|4.||Access Manager||The Access Manager is responsible for the prevention of non authorized access to the users. They also grant the right to the authorized users to use a service.||X|
|5.||Facilities Manager||The physical environment where the IT infrastructure is located, should be properly managed. This is the responsibility of a Facilities Manager. These responsibilities include environmental monitoring, building access management, power and cooling.||Rs 7,13,597|
|6.||Incident Manager||The responsibility of an Incident Manager is to report the effective implementation of the complete Incident Management Process.||Rs 5,47,156|
|7.||IT Operations Manager||An IT Operations Manager is responsible for ensuring that the daily operational activities are performed in a timely and reliable manner.||INR 6,20,000|
|8.||IT Operator||An IT operator is responsible for performing the day to day operational activities. These activities include installation of standard equipment in the data centre, ensuring that scheduled jobs are performed, and performing backup.|
|9.||Major Incident Team||Comprised of the IT managers and Technical experts, a Major Incident Team is responsible for resolution of a Major Incident. It is led by the Incident Manager.|
|10.||Problem Manager||The entire life cycle of the problems needs to be properly managed so that these incidents can be prevented from happening in the future. This is the responsibility of a Problem Manager who minimizes the impact of incidents.|
|11.||Service Request Fulfilment Group||The responsibility of a Service Request Fulfillment Group is handling specific types of Service Requests.|
The responsibilities and salaries of the ITIL® V3 Continual Service Improvement Roles in Kolkata are as follows:
|Sl No.||Roles||Responsibilities||Salaries (per annum)|
|1.||CSI Manager||A Continual Service Manager is responsible for the proper management of the IT services. They also make sure that all the processes involved in the IT Service Management's improvement are carried out in a timely manner.||X|
|2.||Process Architect||The Process Architect is responsible for maintaining the architecture of the process. They also deal with the coordination of all the changes made to the processes and make sure that they run in a smooth manner.||INR 7,46,000|
|3.||Process Owner||The Process Owner is responsible for designing, sponsoring and providing improvements to the process.||X|
There is a Plan-Do-Check-Act method, also known as the PDCA Cycle that you can follow to prepare for the ITIL® V4 Certification exam. Here is how it goes:
Plan: Creating a study plan is the first step that you need to take. Do this after you have finished one round of reading through all the resources. Also, for effective planning, it is essential that you take full-length practice tests and answer all the questions in the ITIL Foundation exam.
Do: Next, is putting that plan into action.
Check: Once you have started acting on your plan, you need to review your results and assess the areas that have room for improvement.
Act: Once you have assessed the areas of improvement, you need to revise, take test, review and assess all over again until you reach your target score.
Prometric is a market-leading test development and delivery solutions company, that provides technology-enabled testing and assessment. The organization has been developing and launching global testing programs. They are also involved in measuring program results and data accurately. With 10,000 test centers in 160 countries across the globe, Prometric uses web or a robust network to provide text flexibility to its clients.
A wholly-owned subsidiary of ETS, Prometric is responsible for the development, delivery and administration of approximately 10 million tests for about 400 clients who are from different fields like finance, information technology (IT), government, academic, corporate, professional, and healthcare.
For the registration process of your ITIL® V4 Foundation exam session on Prometric, log in to www.prometric.com. Next, follow the below-mentioned steps:
Step 1: Find the ‘SCHEDULE MY TEST’ option on the home page and click on it.
Step 2: Next, you will be redirected to a page where you will have to select the test sponsor for your ITIL® V4 Foundation exam. PeopleCert is the test sponsor for your ITIL® V4 Foundation exam.
Step 3: As you click on the name of your test sponsor you will be redirected to the product page of PeopleCert which will include all the exams organized by PeopleCert.
Step 4: Next, find the ‘SCHEDULE MY TEST’ option on the page and click on it.
Step 5: You will land on a page asking you to select your country. Select ‘INDIA’ from the drop-down list to schedule your ITIL® V4 Foundation exam in Kolkata. Click on ‘Next’.
Step 6: Next, you will be redirected to a page containing the required information on the registration requirements and what to bring to the testing center. After carefully reading the information, click on ‘Next’.
Step 8: As you reach the next page, you will be asked to confirm if you are pre-approved for the exam’s testing accommodation.
Step 9: Next, you will be asked to fill out your Eligibility ID and your Last Name’s first 4 characters.
Step 10: After the information provided is matched, you will be asked to select the date and time of your ITIL® V4 Foundation exam.
Step 11: Next, there will be an appointment verification after which your appointment will be complete. You will have to choose your test center and fill out additional information.
A Part of Pearson, Pearson VUE is the largest learning company across the globe. The company has about 35,000 employees and is the preferred choice of more than 450 clients.
Pearson VUE is a named entity in the field of development, management, delivery, and growth of testing programs. It is the leader in computer-based testing. It has been known to provide the most secure testing environments in the industry by conducting high-stakes, proctored computer-based testing exams.
Scheduling an appointment for your ITIL® V4 Foundation exam through Pearson VUE is an easy process. Here is how you do it:
Step 1: Log in to: www.pearsonvue.com .
Step 2: As you reach the home page, you will see ‘For test takers’. Next, click on ‘Schedule an exam’.
Step 3: Next, you will be redirected to the page where you would have to choose your test sponsor. Enter ‘PeopleCert’, the sponsor of ITIL® Foundation
Step 4: Next, you need to ‘Sign in’ or ‘Create an account’. Creating an account will help you in scheduling, rescheduling, and cancelling your ITIL® Foundation exam.
Step 5: Once you have signed into your account, follow the steps to schedule your ITIL® Foundation exam through Pearson VUE.
For locating the test centers in Kolkata, log in to www.pearsonvue.com. Click on the ‘For test takers’ option. Next, follow the below-mentioned steps to locate the test center:
Step 1: After you have clicked on ‘For test takers’, a drop down list will appear. Select ‘Schedule an exam’ option from the list.
Step 2: Next, you will be asked to enter the name of your test sponsor i.e., ‘PeopleCert’.
Step 3: As you land on the PeopleCert page, click on the ‘Find a test center’ option present on the right side of the page.
Step 4: You will be taken to a page where you will have to enter the location you are trying to find test centers in. Enter ‘Kolkata’ on the search bar and hit ‘Search’.
Step 5: You will find all the test centers available in Kolkata.
Below are the Pearson VUE test centers in Kolkata:
BD-82, Ground Floor
Salt Lake City, Sector – I
West Bengal - 700064
VERSICLE INSTITUTE OF TECHNOLOGY
96L, SP Mukherjee Road
2nd floor Hazra more
West Bengal - 700026
Crafts & Décor International
5A, Library Road, near Kalighat Tram Depot
Beside Ganesh Market, Kalighat
Manmoyee building (Ground floor)
West Bengal - 700026
Adroit Information Technology Academy
1st floor, 2/162, Dum Dum road
Near GTR gate
West Bengal - 700074
Agile Technologies and Solutions
1, Iswar Ganguli street
Vasudeva building, top floor
West Bengal – 700026
One of the key components of the ITIL Certification cost is the exam fee. Depending on the level of the ITIL® Certification exam, the exam fee will vary. Here is a chart explaining the different exam levels and their price:
ITIL® Exam Cost (V3 & V4)
Price for India
ITIL® V4 Foundation
Service Lifecycle Modules
|Continual Service Improvement|
Service Capability Modules
Operational Support and Analysis
Planning, Protection, and Optimization
Release, Control, and Validation
Service Offerings and Agreements
ITIL® Managing Across the Lifecycle
In Kolkata, the cost of an Instructor-led training program for ITIL® V4 Certification is around INR 17,999 to 19,999. Buying the program will give you access to the ITIL® V3 2011 Certification training program in Kolkata for 90 days.
The ITIL® V4 Certification cost will also cover additional cost for the ITIL Practice Tests and ITIL® Study Guide. You can either go for the traditional paperback edition or the soft copy, which would be a little cheaper. The cost of the ITIL® study guide’s paperback edition is $30.
The full-length practice tests for the ITIL® V4 Certification are available online. You can also purchase the practice tests available on the professional ITIL Certification exam. The price for these tests range between $25 and $50.
When you are searching for the best ITIL® V4 Certification Training Institutes in Kolkata, take the following prerequisites into consideration:
Any of the below mentioned professional can take up the ITIL® V4 Certification Training:
Choosing the right ITIL® V4 Certification Trainer is very important. Here are a few prerequisites that will help you determine if the trainer is right for you or not:
To avail the classroom training for ITIL® V4 Certification in Kolkata will cost about INR ____________. The training will be finished in 2 to 3 days..
An ITIL® V4 Certification training in Kolkata will benefit you by helping the service management process of different industries. There exist a predictability and consistency in the service delivery of various organizations, processes, and units and the ITIL framework helps you understand it. Below-mentioned are some of the benefits of ITIL® V4 Certification training in Kolkata:
Better equipped: The ITIL® V4 training will help you manage the work better by giving you a detailed insight into the ITIL framework. You will have enhanced productivity that will help you manage the work efficiently. You will be able to understand the need of the activities and processes involved in ITIL and appreciate their use.
Better pay: An ITIL® V4 certification will improve our chances of landing a better job with better pay. In the ITSM sphere, you will have an upper hand as compared to other candidates. In Kolkata, an ITIL® certified professional can get a hike of 15% or more in their average annual salary. Although, total number of years of experience is also crucial in deciding the salary, candidates with an ITIL® V4 certification will have a better chance of grabbing a higher salary than others. Also, in your current job, you should be assured that you are getting a better increment in your salary.
Recognition of expertise: An ITIL® V4 certification is proof of your expertise and skills. It will help you land a better job. You will be recognized in your organization and your efforts for effective management of processes and services will be appreciated by your colleagues and senior management.
Common terminology: There are several terminologies that are used in industries across the globe. The ITIL® V4 certification will help you get a better understanding of the ITIL framework.
Holistic view: If you are looking to get a thorough knowledge of IT services and infrastructure, the ITIL® V4 Certification training program is the one for you. You will be able to understand how all the processes are carried out in business and make a better contribution to your organization.
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Kolkata, the Indian city with a soul oozes bountiful love- love for people, love for food, love for literature and poetry, love theatre and music. The capital of India during British rule, Kolkata is the only cosmopolitan city in the northeastern India. The busy streets, the old buildings, trams, metros, sweets and Durga Puja- makes Kolkata the most vibrant and lively city in India. Every nook and corner of this city has an intriguing story to tell. Live it to believe it! IT industry in Kolkata is growing by leaps and bounds. Foreign investors have directly invested in the city to set up their IT services. Kolkata is a home to many software and electronic companies from around the world. Kolkata government is also contributing to this growth to make Kolkata the busiest IT hub in India. IT in Kolkata is growing by 70% every year, the highest in the country; hence opening avenues for its aspiring professionals to grow and prosper along with the city. In the ever evolving IT industry, change is constant. As a professional, one must keep oneself abreast with the latest development in software and technology. With the huge competition in place, it is a must to continue one?s learning process. ITIL is one such certification that every IT professional must have. ITIL is a set of practices accepted across IT industry to manage their services. Everyone in IT industry, from an executive to a project manager will benefit from ITIL certification. KnowledgeHut has designed e-learning courses for working professionals to best meet their requirements. About the Course If you are a part of IT industry, you will sooner or later feel the need of getting ITIL certified. ITIL is a foundation framework or a set of practices followed by organizations to manage IT services. ITIL has helped to streamline IT services by ensuring consistent performance. Many international companies have benefitted by the implementation of ITIL in their IT management. The ITIL framework also helps organizations to adapt to changing economic climate. ITIL is, therefore, one of the few things which are established entities in IT security management. Stay Ahead of the Curve Get into the skin of the business with ITIL certification in Kolkata. KnowledgeHut provides you ITIL foundation training in Kolkata that will help you to reap all the benefits of this certification. ITIL foundation online training in Kolkata improves productivity and enhances customer experience causing absolute customer satisfaction. It reduces service cost by the optimal utilization of resources; ITIL foundation certification training in Kolkata also identifies weak areas in services and provides a solution to improve and strengthen it. It maintains a smooth flow of work and reduces redundancy. ITIL certification online training in Kolkata gives you a platform to use your skills appropriately leading to better return on investment. KnowledgeHut Empowers You Designed specifically for working professionals, KnowledgeHut provides you online ITIL foundation classroom training in Kolkata, at a very reasonable price. The world class training helps you to become a subject matter expert in ITIL without any fuss. Understand IT services, get ITIL certified