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All You Need To Know About The Roles Of A Scrum Master

1. IntroductionHaving worked on Agile projects for a while, I was surprised to find out that “Scrum” came from the process word scrummage, a word used in rugby sports. In rugby, scrummage refers to restarting the game where the players are coming close to each other with their heads down and gaining a possession of the ball. The players work together in a unified manner relying on their strengths in order to overcome and break across their opponents, taking incremental steps collectively as a team.Traditional waterfall approach as a software development methodology is successfully practiced over many years as a structured and proven method. It emphasizes a lot on proper documentation and proper process control. In Traditional waterfall methodology, the entire stage is completed before moving sequentially to the next stage. The method, however, is rigid to changes during the software development cycle.Agile software development methodology, on the other hand, is quite the opposite, it looks into ensuring flexibility and incorporating regularly users inputs as a way to build better user products.Scrum software development methodology is a subset of the Agile methodology. “Scrum” methodology was the brainchild of 2 Japanese Hiro Takeuchi and Ikujiro Nonaka. Who wanted to create “a flexible and holistic product development strategy where a development team works as a unit to reach a common goal.” 2. Who is a Scrum Master?A Scrum Master is a facilitator of the Agile development team. He is not the project manager nor the product owner. A Scrum Master is not a position but a role.However, having said that it doesn’t mean this role is less important than the role of a project manager. In fact, a scrum master is a crucial role in the success of an agile project.3. What does a scrum master do?Scrum Master is “A Servant Leader”.  The roles and responsibilities of the Scrum Master include:Making sure the team follows the agile processes.Shielding the team.Facilitating Scrum Ceremonies.Championing information radiators.Working with stakeholders to get tools and training for the team.4.  What Qualities does a Scrum Master have?A Scrum Master does not need a particular type of qualification to assume the responsibilities.  However, he or she should possess particular qualities necessary for the role.Traits of a good Scrum Master are-a) Influential - able to convince others, have empathy and respect for people and showing by exampleb) Collaborative - seek to collaborate with others in the organization and not for self-gloryc) Observant - alertness to identify issues and problem areasd) Knowledgeable - not only on agile processes but has some technical and project management knowledge5. Roles and Responsibilities of the Scrum MasterSome organization practices rotation of Scrum Master roles among the team members, this is up to each Scrum Team.However, the roles and responsibilities of the Scrum Master are common:SM is the Agile framework custodian and process owner for the team.SM is a facilitator and Servant Leader who never discourage but encourages and expects self-organization from the Agile development team. SM builds close collaboration across roles and functions in the organization, works on matters collectively and is not individualistic.SM protects the team from distractions which includes both external and internal.SM removes impediments, so the team can focus on the development work and tasks.SM is not typically a manager or lead, but he/she is an influential leader who does not do direct command and control.SM is a coach, give the bits of advice to the team and discussed issues encountered.SM is an adviser and is equipped with technical and project management know-how, this is so that he/she understands the problems and be able to provide a proper guidance and advice to the team.6. Scrum master skillsThese are the essential skills a Scrum Master should have:Encourage a self-organising teamRemove barriers and Shield the teamEncourage Collaboration and Resolve ConflictsCoach and Advises the teamEstablish partnerships (team, product owner, stakeholder)Facilitate and is a Servant Leadera) Encourage a self-organizing team - The scrum master needs to know when to hold his views and keep quiet to allow the team to be self-organizing. That said he should be actively listening attentively to the team members inputs and learning points and guide the team to perform better in subsequent sprints.b) Remove barriers and shield the team - The scrum master should shield the development team from outside distractions. At the same time, the job of the scrum master is to remove any project barriers and impediments including resolving resource issues. Allowing the team to focus on their development works and tasks. c) Encourage Collaboration and Resolve Conflicts - The scrum master should have respect for people. He should encourage collaboration among team members and also across teams. He should be a collaborator who is able to resolve conflicts within and across teams by focusing on the scrum values of openness, respect, and honesty.d) Coach and Advises the team - The scrum master should read widely and coaches the team on agile processes. Other than being a teacher to the team to explain scrum processes clearly and enforcing the practice for agile. The scrum master should have technical and project management knowledge. Imagine if the scrum master is not able to understand when a team member raise a project issue how will he provide guidance on the right course of actions? then be able to coach and guide the team effectively and run constructive meetings.e) Established partnerships (team, product owner, stakeholder) - The role of the product owner is to push the team to deliver fast, while the role of the scrum master is to protect the team. However, the scrum master needs to know when to strike a balance and to build partnerships with others.f) Facilitate and be a Servant Leader - The scrum master facilitates the daily scrum, sprint planning, sprint demo, and retrospective meetings. He has no particular authority over the team members and is not their manager. However, the scrum master should put the needs of the team members before himself and serve as a Servant Leader.7. What are the benefits of having a Scrum Master Certification?Why should you be interested in becoming a Certified Scrum Master?According to scrumalliance.org based on a survey with about 5000 people in February 2015, 87% agrees that Scrum improves the quality of work life for their team. At the same time, 81% of Scrum Masters who received certification agree that it has significantly helped to improve their practice.Check our CSM certification training schedules in Top cities of IndiaCertificationPlaceSchedulesCertified Scrum MasterBangaloreView SchedulesHyderabadView SchedulesChennaiView Schedules8.  Scrum master learning path (how to become a scrum master)How to become a Certified Scrum Master (CSM®)?Step 1: Attend a 2-day Certified Scrum Master course or seminarStep 2: In 30 to 90 days, register online for the Scrum Master Accredited Certification ProgramStep 3: Upon successful registration, you will receive your Exam Access Code instantly onlineStep 4: Take the online test anywhere, anytime on the multiple-choice questionsStep 5: Get your lifetime and international valid Scrum Master Accredited Certification Document instantly onlineIn a meanwhile, you can take a glimpse of the Certified Scrum Master (CSM®) training at KnowledgeHut.9.  Scrum Master training and certificationRequirements for CSM® (from scrumalliance.org)The first step toward your CSM® is to familiarize yourself with the Scrum framework.Then, attend an in-person, two-day  (16 hour) CSM® course taught by a Certified Scrum Trainer® (CST®) where you’ll get a comprehensive overview of how to organize and support a Scrum Team. After the course, you’ll need to pass the CSM® exam. After you pass the CSM® exam and accept the License Agreement, complete your Scrum Alliance membership profile and enjoy the benefits of certification.The Certified Scrum Master Exam is conducted online. The exam consists of 35 multiple choice questions and to pass the certified scrum master exam, you need to get at least 24  correct answers. You can take up the exam only after the completion of two days of training. The test takes about an hour to get completed.Scrum Alliance allows a candidate to make two attempts on the exam. This is available at no cost. However, subsequent attempts after the second time will be chargeable.For people who are Certified Scrum Masters, the next step in the Agile journey will attain the Advanced Certified Scrum Master (A-CSM®℠) certification.In order to prepare for the Certified Scrum Master exam (CSM exam), you can refer this Scrum tutorial. This is a complete guide that will help you in preparing for the Scrum Master examination.Requirements for A-CSM®  (from scrumalliance.org)Attend a certified educational offering to get techniques and skills that go beyond the basics and mechanics of Scrum, expanding into interaction, facilitation, coaching, and team dynamics.Successfully complete all educator-designed components of an approved educational offering. This may include pre- or post-course work as deemed necessary by your approved educator to complete the learning objectives.Validate at least one year of work experience specific to the role of ScrumMaster (within the past five years).Hold an active Certified ScrumMaster (CSM®) certification with the Scrum Alliance.NOTE:  You may take the A-CSM® course at any time after completing your CSM® certification, but must have at least 12 months of Scrum Master experience logged into your Scrum Alliance profile before you can receive your A-CSM® certification.You can opt for the Scrum Mock tests which will help you in raising your confidence level of passing the CSM exam with an excellent scope. Click here for CSM practice test online.10. Benefits of a Scrum Master CertificationThere are many reasons why people take the Scrum Master Certifications and here are just some of them:Expand career options across industry sectors using Scrum and Agile methodologyExpand career options across industry sectors using Scrum and Agile methodologyDemonstrate the attainment of Scrum knowledgeMeet like-minded Scrum professionals and networking Continuous learningIf you are ready to encourage your team and advance your  Scrum career, then it is an ideal opportunity to become a Certified Scrum Master (CSM®). Get enroll for the CSM® certification course today and start preparing for the success.Begin your Scrum Master journey today!
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All You Need To Know About The Roles Of A Scrum Master

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  • by lorraine ong
  • 10th Dec, 2018
  • Last updated on 28th Aug, 2019
  • 11 mins read
All You Need To Know About The Roles Of A Scrum Master

1. Introduction

Having worked on Agile projects for a while, I was surprised to find out that “Scrum” came from the process word scrummage, a word used in rugby sports. In rugby, scrummage refers to restarting the game where the players are coming close to each other with their heads down and gaining a possession of the ball. The players work together in a unified manner relying on their strengths in order to overcome and break across their opponents, taking incremental steps collectively as a team.
Roles Of A Scrum MasterTraditional waterfall approach as a software development methodology is successfully practiced over many years as a structured and proven method. It emphasizes a lot on proper documentation and proper process control. In Traditional waterfall methodology, the entire stage is completed before moving sequentially to the next stage. The method, however, is rigid to changes during the software development cycle.
Agile MethodologyAgile software development methodology, on the other hand, is quite the opposite, it looks into ensuring flexibility and incorporating regularly users inputs as a way to build better user products.
Agile software development methodologyScrum software development methodology is a subset of the Agile methodology. “Scrum” methodology was the brainchild of 2 Japanese Hiro Takeuchi and Ikujiro Nonaka. Who wanted to create “a flexible and holistic product development strategy where a development team works as a unit to reach a common goal.”

2. Who is a Scrum Master?

A Scrum Master is a facilitator of the Agile development team. He is not the project manager nor the product owner. A Scrum Master is not a position but a role.
However, having said that it doesn’t mean this role is less important than the role of a project manager. In fact, a scrum master is a crucial role in the success of an agile project.

3. What does a scrum master do?

Scrum Master is “A Servant Leader”.  The roles and responsibilities of the Scrum Master include:

  • Making sure the team follows the agile processes.

  • Shielding the team.

  • Facilitating Scrum Ceremonies.

  • Championing information radiators.

Working with stakeholders to get tools and training for the team.

4.  What Qualities does a Scrum Master have?

A Scrum Master does not need a particular type of qualification to assume the responsibilities.  

However, he or she should possess particular qualities necessary for the role.

Traits of a good Scrum Master are-

Traits of a good Scrum Master
a) Influential - able to convince others, have empathy and respect for people and showing by example
b) Collaborative - seek to collaborate with others in the organization and not for self-glory
c) Observant - alertness to identify issues and problem areas
d) Knowledgeable - not only on agile processes but has some technical and project management knowledge

5. Roles and Responsibilities of the Scrum Master

Some organization practices rotation of Scrum Master roles among the team members, this is up to each Scrum Team.

However, the roles and responsibilities of the Scrum Master are common:

  • SM is the Agile framework custodian and process owner for the team.
  • SM is a facilitator and Servant Leader who never discourage but encourages and expects self-organization from the Agile development team. 
  • SM builds close collaboration across roles and functions in the organization, works on matters collectively and is not individualistic.
  • SM protects the team from distractions which includes both external and internal.
  • SM removes impediments, so the team can focus on the development work and tasks.
  • SM is not typically a manager or lead, but he/she is an influential leader who does not do direct command and control.
  • SM is a coach, give the bits of advice to the team and discussed issues encountered.
  • SM is an adviser and is equipped with technical and project management know-how, this is so that he/she understands the problems and be able to provide a proper guidance and advice to the team.

6. Scrum master skills

Scrum master skillsThese are the essential skills a Scrum Master should have:

Encourage a self-organising team
Remove barriers and Shield the team
Encourage Collaboration and Resolve Conflicts
Coach and Advises the team
Establish partnerships (team, product owner, stakeholder)
Facilitate and is a Servant Leader

a) Encourage a self-organizing team - The scrum master needs to know when to hold his views and keep quiet to allow the team to be self-organizing. That said he should be actively listening attentively to the team members inputs and learning points and guide the team to perform better in subsequent sprints.

b) Remove barriers and shield the team -
The scrum master should shield the development team from outside distractions. At the same time, the job of the scrum master is to remove any project barriers and impediments including resolving resource issues. Allowing the team to focus on their development works and tasks.
 
c) Encourage Collaboration and Resolve Conflicts - The scrum master should have respect for people. He should encourage collaboration among team members and also across teams. He should be a collaborator who is able to resolve conflicts within and across teams by focusing on the scrum values of openness, respect, and honesty.

d) Coach and Advises the team - The scrum master should read widely and coaches the team on agile processes. Other than being a teacher to the team to explain scrum processes clearly and enforcing the practice for agile. The scrum master should have technical and project management knowledge. Imagine if the scrum master is not able to understand when a team member raise a project issue how will he provide guidance on the right course of actions? then be able to coach and guide the team effectively and run constructive meetings.

e) Established partnerships (team, product owner, stakeholder) - The role of the product owner is to push the team to deliver fast, while the role of the scrum master is to protect the team. However, the scrum master needs to know when to strike a balance and to build partnerships with others.

f) Facilitate and be a Servant Leader - The scrum master facilitates the daily scrum, sprint planning, sprint demo, and retrospective meetings. He has no particular authority over the team members and is not their manager. However, the scrum master should put the needs of the team members before himself and serve as a Servant Leader.










7. What are the benefits of having a Scrum Master Certification?

Why should you be interested in becoming a Certified Scrum Master?

According to scrumalliance.org based on a survey with about 5000 people in February 2015, 87% agrees that Scrum improves the quality of work life for their team. At the same time, 81% of Scrum Masters who received certification agree that it has significantly helped to improve their practice.

Check our CSM certification training schedules in Top cities of India

Certification
Place
Schedules
Certified Scrum Master

8.  Scrum master learning path (how to become a scrum master)

How to become a Certified Scrum Master (CSM®)?
Learning path of Certified Scrum MasterStep 1: Attend a 2-day Certified Scrum Master course or seminar

Step 2: In 30 to 90 days, register online for the Scrum Master Accredited Certification Program

Step 3: Upon successful registration, you will receive your Exam Access Code instantly online

Step 4: Take the online test anywhere, anytime on the multiple-choice questions

Step 5: Get your lifetime and international valid Scrum Master Accredited Certification Document instantly online

In a meanwhile, you can take a glimpse of the Certified Scrum Master (CSM®) training at KnowledgeHut.

9.  Scrum Master training and certification

Requirements for CSM® (from scrumalliance.org)

The first step toward your CSM® is to familiarize yourself with the Scrum framework.
Then, attend an in-person, two-day  (16 hour) CSM® course taught by a Certified Scrum Trainer® (CST®) where you’ll get a comprehensive overview of how to organize and support a Scrum Team. After the course, you’ll need to pass the CSM® exam. After you pass the CSM® exam and accept the License Agreement, complete your Scrum Alliance membership profile and enjoy the benefits of certification.

The Certified Scrum Master Exam is conducted online. The exam consists of 35 multiple choice questions and to pass the certified scrum master exam, you need to get at least 24  correct answers. You can take up the exam only after the completion of two days of training. The test takes about an hour to get completed.

Scrum Alliance allows a candidate to make two attempts on the exam. This is available at no cost. However, subsequent attempts after the second time will be chargeable.

For people who are Certified Scrum Masters, the next step in the Agile journey will attain the Advanced Certified Scrum Master (A-CSM®℠) certification.

In order to prepare for the Certified Scrum Master exam (CSM exam), you can refer this Scrum tutorial. This is a complete guide that will help you in preparing for the Scrum Master examination.

Requirements for A-CSM®  (from scrumalliance.org)

Attend a certified educational offering to get techniques and skills that go beyond the basics and mechanics of Scrum, expanding into interaction, facilitation, coaching, and team dynamics.
Successfully complete all educator-designed components of an approved educational offering. This may include pre- or post-course work as deemed necessary by your approved educator to complete the learning objectives.
Validate at least one year of work experience specific to the role of ScrumMaster (within the past five years).
Hold an active Certified ScrumMaster (CSM®) certification with the Scrum Alliance.


NOTE:  You may take the A-CSM® course at any time after completing your CSM® certification, but must have at least 12 months of Scrum Master experience logged into your Scrum Alliance profile before you can receive your A-CSM® certification.

You can opt for the Scrum Mock tests which will help you in raising your confidence level of passing the CSM exam with an excellent scope. Click here for CSM practice test online.

10. Benefits of a Scrum Master Certification

There are many reasons why people take the Scrum Master Certifications and here are just some of them:
Expand career options across industry sectors using Scrum and Agile methodology

  • Expand career options across industry sectors using Scrum and Agile methodology

  • Demonstrate the attainment of Scrum knowledge

  • Meet like-minded Scrum professionals and networking 

  • Continuous learning

If you are ready to encourage your team and advance your  Scrum career, then it is an ideal opportunity to become a Certified Scrum Master (CSM®). Get enroll for the CSM® certification course today and start preparing for the success.

Begin your Scrum Master journey today!

lorraine

lorraine ong

Blog Author

Lorraine Ong is a skilled Strategist, Program and Product Manager, with 18 years of IT Management experience. She holds multiple certifications including PMP, Blackblot Product Management Professional, ScrumMaster, Scrum Product Owner, ITIL, CITPM, and J2EE Enterprise Architect. She has experience in policy writing and successfully lead teams in various large scale projects, products and programs implementations in MNCs and organisations.

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SAFe®️ is an agile framework for software development which encourages alignment, collaboration, and delivery across large numbers of agile teams. It was developed by Dean Leffingwell, leveraging three major bodies of knowledge: agile software development, lean product development, and systems thinking. It offers a simple, lightweight experience for the development team. The entire framework is distributed into four sections Team, Program Level, Large Solution, and Portfolio. The scalability and configurability provided by SAFe®️ framework support organizations to deliver new products, services, and solutions in the shortest sustainable lead time, along with the best potential quality. It orchestrates alignment, collaboration, and delivery for various Agile teams ensuring every team is focused on the same goal.With the increase in success rate for the organizations turning towards scaling, the need for them to equip themselves with the right tools, techniques, and people became their top priority. As we all know, from our experience, ‘people’ parameter is crucial for the success of any project or any organization. There has been a sharp upswing in the demand of certified professionals with the needed skills. The organizations are now turning to people who can demonstrate skills and qualities that can help them adopt the change smoothly. They are now looking into specific areas such as SAFe®️ Agilist who can understand the whole system, who can work with the teams and help out at the different levels in delivering a quality product that can add value to the customer. Most of us have already seen how SAFe®️ 4.5 works and its benefits, a good part is, now we have SAFe®️ 4.6 which highlights the introduction of the Five Core Competencies of the Lean Enterprise. Before looking at the advantages of Leading SAFe®️  4.6, we will see the new features in Leading SAFe®️  4.6.In addition to the core competencies, this updated version in Leading SAFe®️ includes new government guidance, which describes a set of success patterns that help public sector organizations implement Lean-Agile practices. Mastering the core competencies enables enterprises to successfully respond to volatile market conditions, changing customer needs, and emerging technologies. Let’s look at the advanced topics in SAFe®️ 4.6:Source Lean-Agile LeadershipLean-Agile Leadership lies at the very foundation of the framework defining how the Lean-Agile leaders will go about and endure the organizational transformation, to achieve this, they might need to create an environment of learning, exhibiting, teaching, and coaching SAFe®️’s Lean-Agile Mindset, values, principles, and practices. Among the five competencies being introduced, Lean-Agile Leadership forms the root of the framework. The lean-agile leadership comprises of managers, leaders, and executives who can drive the change and also to continuously work around the improvement needed. These leaders will base their working model on the core values as stated by the scaled agile framework which is alignment, built-in quality, transparency, and program execution. The leaders embrace the SAFe®️ Lean-Agile mindset which is the combination of beliefs, assumptions, and actions of leaders and practitioners who embrace the concepts in the Agile Manifesto and the SAFe®️ House of Lean. These leaders are the torch-bearers for the organizations in the transformation journey, making it clear where they are and where they need to go.Team and Technical Agility“Continuous attention to technical excellence and good design enhances agility.”—Agile ManifestoWhen we talk of making a team the high-performing, we need to understand what all is required in their transition, maybe some critical skills, principles, and practices to support current and future business needs. Let’s first understand what is team agility - cross-functional, responsible, and dedicated to collective goals, they have all the skills necessary to define, build, test, and deploy value in short iterations. Now, talking about it in terms of scaling, these teams become part of Agile Release Train (ART), these trains have necessary people to drive towards the solution. They plan, integrate, demo, deploy, release, and learn together.This was about the team functioning, now let’s move to technical agility, which is, “defines the Agile software engineering principles and practices teams use to deliver solutions quickly and reliably. This includes the Lean-Agile values and principles, eXtreme Programming (XP) practices, Behavior-driven Development (BDD), Agile modeling, built-in quality, proven approaches and patterns for object-oriented software design, and more” – Scaled Agile.DevOps and Release on Demand“It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change.” —Charles DarwinDevOps is the recipe of traditional values, practices, and tools that upsurges an organization’s capability to provide product and services at high velocity: progressing and refining products at a quicker speed as compared to organizations using traditional software development and infrastructure management processes. This swiftness permits organizations to better help their clients and compete more successfully in the market. The benefits of DevOps include speed, rapid delivery, reliability, scaling, improved collaboration, and security. SAFe®️ talk about the ‘CALMR’ approach and is grounded in five concepts - Culture, Automation, Lean flow, Measurement, and Recovery. Each concept serve as the foundation pillar for DevOps and in turn, helps with the continuous delivery pipeline. Release on demand is the method through which new functionality is deployed into production and released immediately or incrementally to Customers based on demand. ARTs and Solution Trains can continuously explore user value, integrate and demo value, deploy to production, and release value whenever the business needs it.“Showing a strong success and visible benefits is key to getting others to agree to try your way of doing things.”—Frederic Rivain Business Solutions and Lean Software EngineeringDefinition as per Scaledagile – “The Business Solutions and Lean Systems Engineering competency describes how to apply Lean-Agile principles and practices to the specification, development, deployment, and evolution of large, complex software applications and cyber-physical systems.”Earlier when the organizations followed the traditional approach, the cycle time from the birth of an idea to its delivery took enormous time, most of the times the originator of the idea or the teams working on it went for a complete change, it even sometimes took a lifetime(Phew). Now, we can understand why there were late deployments, budget going over the bounds and issues with quality. This typically consequences in higher than expected maintenance and operations expense, poorer returns, and other business complications.To deal with it, Scaled Agile Framework gives the direction of building up large-scale solutions in a flow-based, value delivery-focused model, driven by Lean and Agile principles. The principles provided by Scaled Agile Framework relate directly to the development of all kinds of large and complex systems. They have embedded Lean-Agile values and principles to make sure the customer gets the right value at the right time with the best quality.Lean Portfolio Management“We don’t have to be smarter than the rest. We have to be more disciplined than the rest.” – Warren BuffettLean Portfolio Management (LPM) is one of the Five Core Competencies of the Lean Enterprise and it rests at the Portfolio level. This area focuses on how an organization can embrace Lean approaches at the strategic, financial level, Agile portfolio operations, and Lean governance. The Lean Portfolio Management function carves out its way through a series of three collaborations—strategy and investment funding, Agile portfolio operations, and Lean governance— this enables the organization’s ability to accomplish current obligations consistently and enable innovation by building on the foundation of the four other core competencies. LPM is the process of running a program and product portfolios by applying the concept of lean thinking. This result-oriented method delivers high-quality work by prioritizing and managing the work in the Lean portfolio. It increases the speed of planning and reporting processes and eliminates the time-consuming governance.Features of LPM include:Prioritization of the most valuable and critical activitiesTimely inspections and validation of workQuick delivery of high-value work without interruptionsTask alignment with the company's objectivesIn my point of view, this is one of the finest framework developed so far which takes care of the components that other frameworks missed incorporating. It truly focuses on people and product, bringing both of them to rise in terms of skills or qualifications. With this new addition, the agile teams can enhance the way they work and also THEMSELVES. It takes care of all the levels in the framework, enriching every stage with the refined thought process and Lean-Agile way of working. Starting at the team level and working up towards the Portfolio is truly amazing, along with an emphasis on a value being delivered, it also works on creating a healthy environment for the agile teams to deliver the best of quality. It has the best practices embedded with the framework to support both the stakeholders and the teams by building a Continuous Delivery Pipeline and DevOps culture. Scaled Agile Framework is a large knowledge base of demonstrated principles, competencies and practices, that are assimilated together to help bring about cultural change in organizations, which means the teams will deliver faster, more frequently, on time and on budget. Whether you believe it or not, SAFe®️ has some truly convincing case studies which prove its claims!!I have experienced how SAFe®️ helps organizations scale tremendously, I have witnessed the culture shift and the mindset change and with this new version, I can say, go for it, it will really benefit the way you think and the way you work. With the refined version, you will get to see a new way of delivering the best quality.This upgrade is the need of time! I would like to end this with a lovely quote,“Quality debt focuses on the impact of implementation and quality decisions on the end user and business; how those decisions affect their ability to do their day-to day-job.”— Jordan Setters
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