Conditions Apply

ITIL® V4 Foundation Certification Training in Delhi, India

Path to Become ITIL® MP & ITIL® SL

  • 16 hours of Instructor-led training
  • 16 PDUs (or 25 PDUs on completion of classroom training + 9 hrs of e-learning)
  • KnowledgeHut is an ATO of Peoplecert and a Certified Partner of Axelos
  • Course fee includes Foundation exam fee
  • 2 sample papers to practice for the certification exam

Online Classroom (Weekend)

Apr 04 - Apr 12 12:30 PM - 04:30 PM ( IST )

INR 19999

INR 16999

Online Classroom (Weekend)

Apr 04 - Apr 12 07:30 PM - 11:30 PM ( IST )

INR 19999

INR 16999

ITIL® Course Overview

1) What is ITIL®?

Business and technology go hand in hand and in order for a company to be successful, both the IT and corporate objectives need to evolve. IT Service Management (ITSM) is responsible for the development of the IT services driven by the knowledge of the current processes involved in the organization.

The Information Technology Infrastructure Library (ITIL®) is a framework designed for the standardization of selecting, planning, delivering, and maintaining the IT services and processes within an organization or with respect to services delivered to customers. The framework helps in achieving the predicted service delivery by improving efficiency.

One of the reasons why ITIL® is so well-appreciated and in demand globally is because of its versatility. ITIL® has been designed by keeping in mind the needs of different organizations. This allows the organization to incorporate the framework according to their requirements. One can estimate the scalability and flexibility of ITIL® with the fact that it can be easily adapted due to its ability to work in alignment with other practices such as Six Sigma, COBIT or TOGAF.

2) Certification Levels in ITIL® 4

The ITIL® 4 certification scheme has been designed in a way to align it with the existing ITIL® v3 and provide a clear path for the practitioners to continue developing their skills.

Below are the four certification levels within the ITIL® 4 scheme:

  • ITIL V4 Foundation - now available
  • ITIL Managing Professional (MP) - launching 2020
  • ITIL Strategic Leader (SL) - launching H1 2020
  • ITIL 4 Master - launching H2 2020

ITIL® V4 was introduced with new updates and schemes such as the embodiment of ITIL® Foundation and the ITIL® Master exams.

Once a student clears the foundation level examination, the next steps are the Managing Professional and Strategic Leader. Both these levels have a different set of examination and scheme.

ITIL V4 Foundation:

The ITIL® 4 Foundation Certificate is an introduction to ITIL® 4 framework. It allows the candidates to understand the IT Service Management by using the end-to-end operating model. It deals with the creation, delivery, and continual improvement of IT services and products. ITIL® 4 certified professionals can use the framework to enhance the IT Service Management capabilities in their organizations.

ITIL Managing Professional (MP)

ITIL® Managing Professional (MP) is designed for professionals who engage with technology and digital teams throughout the organization.

They are not just confined to the IT departments. This course attempts to give experience and expertise to run successful teams, IT projects, and workflows.

Modules cover ‘ITIL® Specialists’ in -

  • Drive Stakeholder Value
  • Create, Deliver and Support
  • High Velocity IT

ITIL 4 Managing Professional (ITIL MP) is a stream of four modules that are part of ITIL 4, the next evolution of ITIL.

ITIL® Specialist Create, Develop and Support

This module includes the expansion of the current ITIL® scope to cover the creation of the services. It also covers the activities involving the ‘core’ service management.

In this module, the focus will be on integrating the value streams and activities for creating, delivering, and supporting IT-enabled services and products.

ITIL® Specialist Drive Stakeholder value

In this module, all the interaction and engagement between the service provider and the customer, suppliers, users, and partners will be covered. The main aim of this module is to use the IT-enabled services to convert demand into value.

This module will help the candidates gain knowledge about SLA design, CX and UX design, communication, multi-supplier management, customer journey mapping, relationship management and many more.

ITIL® Specialist High Velocity IT

This module explores the different ways in which the digital organizations and digital operating models function in high-velocity environments.

Working practices like Agile and Lean, and technologies like Automation, Automated testing and Cloud are used to focus on the delivery of services and products in order to obtain maximum value.

ITIL® Strategist Direct, Plan and Improve

This module helps the candidates hone their practical skills to create an organization that believes in learning and improving and has an effective strategic direction.

It will cover the impact of the different working practices in the organization. It also provides candidates with practices and strategies to plan and deliver improvements.

To obtain the designation ITIL 4 Managing Professional or ITIL 4 Strategic Leader, the candidate must complete all modules in each stream, with ITIL Strategist being a universal module for both streams.

ITIL® Master




ITIL®  Managing Professional

ITIL® Strategic Leader











ITIL® Leader


deliver and









Plan and



Plan and


Digital & IT


ITIL® V4   Foundation

ITIL® Strategic Leader (SL)

This ITIL® Strategic Leader (SL) exam is designed for those who engage with “every digitally equipped assistance”. 

    The objective of this course is to develop an apprentice on how to utilize technology to address and deliver business procedures. It also emphasizes the role of IT in this process.

    The two modules under SL are:

    Both of these exams end at the same level which is the ITIL® Master exam. It is the most advanced level in the examination.

    ITIL® Master

    This certification is a reflection of the holder’s ability to apply ITIL principles and techniques to the workplace and achieve desired business outcomes.

    3) Certification Levels in ITIL® V3

    After the completion of classroom training and a written exam, the admins can complete their ITIL® training and get a certification.

    Levels of ITIL Certification within the ITIL V3 Certification scheme:

      • ITIL Foundation Certification Level
      • ITIL Practitioner Certification Level
      • ITIL Intermediate Certification Levels
      • ITIL Expert Level
      • ITIL Master Level

      1) ITIL® Foundation Certification

      This is the certificate for entry-level candidates and focuses on the key terminologies, elements, and concepts that will be used in the lifecycle of the ITIL®.

      2) ITIL® Practitioner Certification

      This certification will help the professional adapt the ITIL® framework according to the business objectives of their organization. This course can be taken up any time after a foundation certificate has been received. This course will also include metrics, communication, and organizational change management.

      3) ITIL® Intermediate Certifications 

      This certification covers different concepts associated with the ITSM. It is divided into two tracks- service lifecycle and service capability modules.

      4) ITIL® Expert

      At this stage, the Service Management professionals will be able to demonstrate the entire scheme of ITIL®. After this certification, the admin will obtain skills pertaining to the best practices of the ITIL®. Apart from the exam, to earn this certification, one needs 17 credits from previous modules and managing across the lifecycle module.

      5) ITIL® Master

      This is the highest level of certification in which the Service Management professional needs to explain why they chose their areas of study, methods, and principles. There is no certification exam. The Service Management professional must submit written assignments and some oral interviews.

      4) Career Benefits of having ITIL® Certification

      Here are the top career benefits of having an ITIL® certification:

      1. You will gain a detailed insight into the ITIL® framework helping you manage work better.
      2. You will have better job prospects.
      3. You will be recognized for your expertise and management skills in the organization.
      4. You will be able to understand the common terminologies used in business across the industries.
      5. You will be able to better know the relation between business and IT.
      6. There are several ITIL® v3 certifications that will help you build industry-relevant skills and competencies.
      7. The ITIL® certifications will open doors for you in terms of job roles within your organization.
      8. ITIL® is used globally, so there is a lot of potential for job growth in the market.
      9. For a person who has ITIL® Training, remuneration and pay scales will be much higher.
      10. Certified ITIL® professionals are in high demand and the market is stable enough for them to be in demand for a long time. So, investing in ITIL® certification is a low-risk effort.

      5) Benefits of implementing ITIL® in an Organization by ITIL® Certified Professionals

      The overall goal of ITIL® is the improvement of the business service. There are a certain set of practices that helps IT service management. The support system of the business service is optimized using the capabilities of the people, process, technology, and suppliers.

      • ITIL® is one of the most accepted and recognized approaches to IT service management and delivery. It is well-regarded all over the world.
      • ITIL® is a set of practices, not methodology, making it compatible with popular frameworks like PRINCE2 and PMP.
      • ITIL® acts as a service provider by running the IT department. This makes IT a core part of the business.
      • Processes like the ITIL® Incident Management and Problem Management quickly restore the services and also create workarounds.
      • ITIL® also allows organizations to prevent incidents by performing or conducting major incident reviews and eliminating root causes.
      • ITIL® helps your team better understand and manage customer expectations through service level management and business relationship management.
      • Change enablement and Continual Improvement enable the organization to align the services and products to the changing internal and external environments.
      • ITIL® helps in the management of accounts, budget and charging requirements related to service costs.
      • Risk analysis and management activities are one of the processes involved in the ITIL.
      • ITIL® helps keep the customer satisfaction high giving the organization competitive management.

      6) Credit System & Transition from ITIL® V3 to ITIL® V4

      The ITIL® credit system is used to provide support to the certification scheme of the ITIL®. This is done by recognizing your investment in the certifications.

       ITIL® V3 Credit system

      In the ITIL® v3 credit system, a specific credit value is assigned to every ITIL® certification. It is done on the basis of its level of ITIL® content. After the candidate has completed the ITIL® examination, certification and credits are awarded. These credits can be used to get the ITIL® Expert level of certification. For this, the candidate must have at least 22 credits. The credits can also include the 3 credits from the ITIL® practitioner that covers the full spectrum of ITIL® best practice.

      Before advancing to the ITIL® Expert, 17 credits are required to be earned. These can be earned in any order once the two credits for ITIL® Foundation have been completed.

      Here is detailed information on the credits assigned to different ITIL® Certification levels:

      ITIL® Certification Level


      ITIL® V3/V4 Foundation Certification

      2 credits

      ITIL® Intermediate Service Lifecycle stream:

      Service Strategy (SS)

      Service Design (SD)

      Service Transition (ST)

      Service Operation (SO)

      Continual Service Improvement (CSI)

      3 credits each

      ITIL® Intermediate Service Capability stream

      ·         Planning, Protection, and Optimization (PPO)

      ·         Service Offerings and Agreements (SOA)

      ·         Release, Control, and Validation (RCV)

      ·         Operational Support and Analysis (OSA)

      4 credits each

      ITIL® Managing Across the Lifecycle (MALC)

      5 credits

      The following credit values are needed for certification levels higher than the ITIL® Foundation:

      ITIL® Certification Level

      Number of Credits Required

      Composition of Credits

      ITIL® Foundation



      ITIL® Intermediate

      2 credits

      2 credits from ITIL® Foundation

      ITIL® Managing Across the Lifecycle (MALC)

      17 credits

      2 credits from ITIL® Foundation and a minimum of 15 credits from ITIL® Intermediate or complementary qualifications

      ITIL® Expert

      22 credits

      2 credits from ITIL® Foundation, minimum of 15 credits from either ITIL® Intermediate or complementary qualifications, and 5 credits from ITIL® MALC

      The transition from ITIL® v3 to ITIL® 4 scheme:

      One can gain the knowledge and skills required to learn the core concepts of the update while transitioning from ITIL® v3 to ITIL® 4 scheme.

        ITIL® v3 Foundation certified
        Once you have obtained the ITIL® v3 Foundation certification, you can straight away take the ITIL® 4 Foundation to transition into the new scheme. A new single exam will be required to cover the new material in the ITIL® 4 Foundation.

        ITIL® Intermediate/Practitioner level
        If you have started collecting credits from Intermediate or Practitioner levels, it is better to continue with the v3. This will help you prepare for an easy transition while gaining the designation of the ITIL® Managing Professional.

        ITIL® v3 expert
        If you are on this level, get the ITIL® Managing Professional designation by taking the ITIL® Managing Professional Transition module.

        After achieving the designation, you will only need to pursue the ITIL® Leader Digital and Strategy module instead of completing the ITIL® Strategic Leader stream. Completing both the streams will make you eligible to move towards the ITIL® Master.

        7) What is ITIL® V3 Service Capability:

        ITIL® Service Capability modules:

        • ITIL® Operational Support and Analysis
        • ITIL® Planning, Protection, and Optimization
        • ITIL® Release, Control, and Validation
        • ITIL® Service Offerings and Agreements

        ITIL® Operational Support and Analysis

        • ITIL® Operational Support and Analysis (OSA) module focuses on enabling event, problem, incident, access, request, IT operations, technical, and application management.
        • This module teaches organizations and individuals, the management of day-to-day operations of IT services.
        • The candidates also learn the implementation of the ITIL® processes enabling them to deliver and support IT services. 
        • The worth of this module is 4 credits.

        ITIL® Planning, Protection, and Optimization

        • One of the certifications of the ITIL® Service Capability workstream is the Planning, Protection, and Optimization (PPO) module.
        • The module focuses on enabling availability, capacity, demand management, information security, and IT service continuity.
        • Based on the ITIL® Service Design publication, the PPO course helps to develop an understanding of the ITIL® Service Design processes.
        • The PPO module is worth 4 credits.

        ITIL® Release, Control, and Validation

        • This module focuses on the practical applications of Release, Control, and Validation (RCV). 
        • This includes enabling plans, test, and implementing new services to meet the needs of the user and organization.
        • The course’s content is from the guidance contained in the ITIL® Service Transition publication.
        • The module is worth 4 credits.

        ITIL® Service Offerings and Agreements

        • ITIL Service Offerings and Agreements (SOA) focuses on the practical applications of the SOA practices to enable portfolio, service catalogue, service level, supplier, demand, and financial management.
        • This course is based on the guidance mentioned in the ITIL® Service Design and ITIL® Service Strategy publications.
        • This course helps the candidates understand the stages of the lifecycle of ITIL® – service strategy, design, transition, and continual improvement. 
        • The SOA module can help you earn 4 credits.

        8) Why was ITIL® V4  launched by Axelos?

        The most significant purpose for developing an advanced version of the ITIL® V3 was because of its specific shortcomings. These are -
              1. An unsatisfactory involvement with the ITSM Community
              2. Incompetent to perceive the current trends in software developments and IT services.

        The latest version addressed the bad relationship issues by giving them a heads-up as it will publish the updates in the community, thus avoiding any hindrance in the free flow of data. Moreover, to give the students a complete overview from the beginning, the whole foundation course under the ITIL® V4 has been revised. It is updated based on the requirements of modern business. What makes these revisions so accurate is the fact that they are based on the feedback of millions of ITIL® practitioners and are completely practical.

        Evolution of ITIL® V4 -

          • Evolved ITIL® practices in the wider context of customer experience, value streams, and digital transformation.
          • Embracing advanced ways of connecting with the community by adapting to the new ways of working such as DevOps, Agile and Lean hence promoting new alliances.
          • The framework of ITIL® V4 is designed to give comprehensive guidance to organizations on how they should address the new service management challenges effectively and utilize the latest technologies which will help them transform digitally.
          • Designed to assist the organization to provide effective governance and deliver accurate IT service management which is flexible, coordinated and integrated. The flexibility also allows the organization to provide accurate data all over the business without any interruptions to the free flow of data, ultimately improving the customer experience.
          • This update has made the ITIL® framework way more extensible. agile, and collaborative.

          What you will learn

          • The concepts, terms and terminology of ITIL®
          • ITIL® 4 best practices and how to implement them to streamline processes for continuous improvement

          • Fundamentals of Service Management, Service Lifecycle and other IT-enabled services.

          • Applying practices learnt to improve business decisions and optimize customer expectations

          • An in-depth preparation for ITIL® 4 Foundation certification


          There are no specific prerequisites for this course, and Axelos has not defined any specific eligibility criteria for the ITIL® 4 Foundation exam. However, the ITIL® 4 Foundation certification is in itself a prerequisite for the higher levels of ITIL® qualifications.

          3 Months FREE Access to all our E-learning courses when you buy any course with us

          Who should take this ITIL® Certification?

          • IT professionals
          • Business managers
          • Business process owners
          • Project managers
          • Students and individuals with interest in IT Services Management
          • ITSM Managers and aspiring ITSM Managers
          • Professionals working in other areas of IT like digital, product, development and service.
          • ITIL certified professionals who want to transition to the new version V4


          ITIL® Exam Prep

          The KnowledgeHut exam plan has been meticulously planned and created by resourcing ITIL® 4 questionnaires and exam blueprints. These will give you maximum learning benefit for clearing the exam at the very first attempt.

          The KnowledgeHut Guarantee

          Our USP is the quality of our training. Our instructors have created the most comprehensive curriculum for you to clear the exam. Check our 100% refund guarantee!

          Certification Journey Support

          Not just in learning, but you will get support in all aspects of the certification. Right from assistance with enrolling for exams to solving your doubts post workshop, we have your back!

          ITIL® Course Curriculum

          • Best Practice
          • ITIL History
          • ITIL Framework
          • ITIL Service Value System
          • The Four Dimensions Model
          • Benefits of ITIL
          • Service
          • Service Management
          • Value
          • Outputs Vs Outcomes
          • Costs
          • Risks
          • Utility and Warranty
          • Stakeholders
          • Value Co-creation
          • Products and Services
          • Service Offerings
          • Service Relationship
          • The ITIL Guiding Principles
          • Nature, Use and Interaction of the Guiding Principles
          • Focus on value
          • Start where you are
          • Progress iteratively with feedback
          • Collaborate and promote visibility
          • Think and work holistically
          • Keep it simple and practical
          • Optimize and automate
          • The Four Dimensions of Service Management
          • Organization and People
          • Information and Technology
          • Partners and Suppliers
          • Value Streams and Processes
          • External Factors
          • Service Value System Overview
          • Service Value Chain
            • Plan
            • Improve
            • Engage
            • Design and Transition
            • Obtain/Build
            • Deliver and Support
          • ITIL Management Practices
          • Information Security Management
          • Relationship Management
          • Supplier Management
          • IT Asset Management
          • Monitoring and Event Management
          • Release Management
          • Service Configuration Management
          • Deployment Management
          • Change Enablement
          • Incident Management
          • Problem Management
          • Service Request Management
          • Service Desk
          • Service Level Management
          • Continual Improvement

          ITIL® Certification Process

          ITIL® Salary & Role:

          With an ITIL® certification, an Incident Manager based in Delhi can earn  INR 547,156 on an annual basis. The yearly income ranges from INR 297k to INR 992k in Kolkata.

          The range of the annual salary of an ITIL® V3 certified Problem Manager is between INR 5,62,161 - INR 22,70,447.

          The average yearly income of ITIL® certified Change Manager in Delhi is INR 639,398. The annual pay ranges from 3,10,600 - INR 12,08,458.

          A Business Relationship Manager in Delhi having an ITIL® certificate gets an average pay of INR  5,71,315 per year. The maximum pay for a Business Relationship Manager in Delhi is INR Rs 15,00,000 and the minimum pay is INR Rs 2,91,231.

          The average annual income of Project Managers in Delhi with ITIL® V3 certification is 13,52,733. The annual salary of Project Manager can range between INR 4,81,653 to INR 18,65,943.

          With an ITIL® certificate, Delhi based Service Delivery Managers get compensated INR 10,38,534 per annum on a yearly basis. The highest yearly pay for the ITIL role in Delhi is INR 19,57,428 and the lowest yearly pay for the same is INR 2,55,917.

          ITIL® V3 Service Strategy responsibilities and yearly salary in Delhi is given below:

          Sl No.
          ITIL Roles
          Salary in Delhi (per annum)
          1.Business Relationship Manager
          The role of the Business Relationship Manager is concerned with identification and fulfilment of customer requirements through ensuring provision of suitable service catalogue by the service provider.
          INR 650,000
          2.Demand Manager
          Demand Managers have the responsibility of foreseeing, comprehending and meeting the demands that customers have regarding services.
          INR 5,89,661
          3.Financial Manager
          Financial Managers handle accounts, budgets and charging needs of the service provider.
          INR 12,69,000
          4.IT Steering Group (ISG)
          The role of this group of business and IT senior management is to review business strategies and make sure that they align with the IT strategies.

          5.Service Portfolio Manager
          The potential and offerings of the IT service provider are developed by Service Portfolio Managers, who cooperate with the IT Steering Group for choosing the strategies for providing service to the customers.
          INR 3,30,424

          ITIL® V3 Service Design responsibilities and yearly salary in Delhi is given below:

          Sl No.
          Salaries (per annum)
          1.Applications Analyst
          Applications Analysts perform the job of application management throughout the lifecycle.
          INR 10,67,655
          2.Availability Manager
          The Availability Manager works to analyse, measure, define, improve and plan all facets of IT services.

          3.Capacity Manager
          The Capacity Manager makes sure that the performance and capacity targets are met when delivering IT service and infrastructure, while also ensuring timeliness and cost-effectiveness.

          4.Compliance Manager
          Compliance Managers have the responsibility of ensuring compliance of the required guidelines and standards. They also need to ensure consistent practices of accounting or other activities.
          INR 3,27,900
          5.Enterprise Architect
          The Enterprise Architect performs the role of maintenance of EA (Enterprise Architecture) and its interrelations within a business.
          INR 8,71,290
          6.Information Security Manager
          An Information Security Manager is responsible for an organization’s assets, data, information and IT services, making sure they are coherent, confidential and available.
          INR 1,443,743
          7.IT Service Continuity Manager
          The role of an IT Service Continuity Manager is managing risks that could potentially affect IT services.

          8.Risk Manager
          Risk Managers are involved in analysis of asset value for assessment, identification and control of risks.
          9.Service Catalogue Manager
          A Service Catalogue Manager makes sure the information provided in Service Catalogue is accurate and up to date.

          10.Service Design Manager
          The role of a Service Design Manager is to produce designs that are quality, resilient and secure while coming up with new and better services.

          11.Service Level Manager
          Appropriate Service Management Processes, Operational Level Agreements (OLAs) and Underpinning Contracts are ensured for service level targets by the Service Level Manager.
          INR 4,50,000
          12.Service Owner
          During OLAs negotiation, Service Owners are the counterpart of the Service Level Managers.

          13.Supplier Manager
          The Supplier Manager is responsible for the supplier contracts, making sure that it supports business requirements and the commitments mentioned in the contract are completed.

          14.Technical Analyst
          Technical Analysts perform the role of providing expert technical assistance for management of the infrastructure of IT.
          INR 4,24,724

          ITIL® V3 Service Transition responsibilities and yearly salary in Delhi are given below:

          Sl No.
          Salaries (per annum)
          1.Application Developer
          An application developer has the responsibility to maintain and develop custom applications and IT service functionality by performing product customization from software vendors.
          INR 2,35,632
          2.Change Advisory Boards (CAB)
          The Change Manager is advised by the CAB to assess, prioritize and schedule changes.

          3.Change Manager
          A Change Manager incorporates useful changes that cause minimum interference to the services.
          INR 7,60,096
          4.Configuration Manager
          The Configuration Manager has the responsibility of maintenance of information related to Configuration Items.
          INR 10,75,000
          5.Emergency Change Advisory Board (ECAB)
          CAB’s subgroup ECAB is responsible for taking decisions regarding Emergency Changes that have a huge impact on the organization.

          6.Knowledge Manager
          Knowledge Managers ensure analysing, storage, gathering and sharing of information and knowledge, thus also ensuring better efficiency.
          INR 6,89,773
          7.Project Manager
          A Project Manager does the job of resource planning and coordination, thus making sure major releases are deployed in right measures of quality, cost and time.
          INR 3,71,280
          8.Release Manager
          The Release Manager has to ensure release of the correct components and also make sure the live environment remains integral.
          9.Test Manager
          A Test Manager has to make sure that the deployment of services and releases are done in a way that expectations of customers are met and IT Operations support new services.
          INR 8,72,007

          ITIL® V3 Service Operation responsibilities and yearly salary in Delhi is given below:

          Sl No.
          Salaries (per annum)
          1.1st Level Support
          The incidents are registered and classified by the 1st Level Support. They help restore failed IT services by providing fast response.

          2.2nd Level Support
          Incidents that can’t be solved by the 1st Level Support are taken over by the 2nd Level Support. If the solution for the Incident is still not found, it is passed on to Problem Management.

          3.3rd Level Support
          3rd Level Support is provided by the third-party suppliers when the 2nd Level Support requests a solution for an incident.

          4.Access Manager
          An Access Manager has to prevent or authorize access to users based on whether they are authorized or not.

          5.Facilities Manager
          A Facilities manager plays the role of managing the IT infrastructure’s physical environment. Some examples include power and cooling, monitoring the environment and managing building access.
          INR 4,59,726
          6.Incident Manager
          The reporting of Incident Management process is carried out by the Incident Manager for its implementation to be effective.
          Rs 5,47,156
          7.IT Operations Manager
          An IT Operations Manager makes sure that the daily activities are performed in a reliable and time-efficient manner.
          INR 6,20,000
          8.IT Operator
          The IT Operator is responsible for daily operational tasks like performing the required backup, installation of standard equipment in data center and making sure the scheduled jobs are carried out.

          9.Major Incident Team
          The Major Incident Team, consisting of the IT managers, the Incident Manager and technical experts, is responsible for resolution of Major Incidents.

          10.Problem Manager
          Problem Managers are responsible for management of problems for preventing Incidents or minimizing their impact.

          11.Service Request Fulfilment Group
          Fulfilment of some particular Service Requests is specialized by the Service Request Fulfilment Group.

          ITIL® V3 Continual Service Improvement responsibilities and yearly salary in Delhi is given below:

          Sl No.
          Salaries (per annum)
          1.CSI Manager
          A Continual Service Improvement Manager has the responsibility of management of improvements related to IT Services and the related management processes.

          2.Process Architect
          The responsibility of a Process Architect is to maintain Process Architecture, to coordinate process changes and to make sure all processes seamlessly work together.
          INR 7,46,000
          3.Process Owner
          Process Owners are responsible for processes and their metrics, including its design, continual improvement and sponsorship.

          ITIL® Exam:

          The best way to study for ITIL® V4 Certification exam is to implement a PDCA cycle, which includes the following steps:
          Planning: Create a study plan after reading one round of ITIL reference material.
          Doing: Next, you need to work on implementation of your study plan.
          Checking: Implementation is followed by an assessment of your own scores and figuring out the scope for betterment.It is always advisable to take practice tests based on ITIL exams.
          Acting: Once you know the scope for betterment, you need to work on improving your score through revision, analysis and taking tests repeatedly.

          Prometric provides technology-oriented solutions for tests and assessment. The solutions offered make them a leader in development and delivery of test solutions. It helps its clients in developing and launching worldwide test programs and measure the results and data of those programs in an accurate manner. With more than 160 countries having a total of over 10,000 Prometric test centers, testing solutions are flexible with the help of Web and robust network.
          As an ETS subsidiary, it works on development, delivery and administration of tests for around 400 different clients. More than 10 million tests are conducted over multiple fields, including IT (information technology), academic, corporate, professional, healthcare, government and finance.

          Prometric provides online registration option for ITIL® V4 Foundation Exam through its website Visit the site and complete registration by following the steps mentioned below:
          Step 1: You will find a slider with a “SCHEDULE MY TEST” option on the Prometric homepage. Select that option.

          Step 2: Next you are required to choose your ITIL® V4 Foundation exam sponsor. Your sponsor is PeopleCert.

          Step 3: After choosing PeopleCert, you will be redirected to a page where you will be able to find all the exams which are conducted by PeopleCert.

          Step 4: Click on the option for “Schedule My Test” on that page.

          Step 5: After that, you will have to select your country for scheduling your ITIL® V4 Foundation exam appointment in Delhi. Choose “India” and Click “Next”.

          Step 6: The next page has information regarding the registration requirements and what you should be bringing to the test center. Read the information and Click “Next”.

          Step 7: The next page also consists of information regarding the conditions of Privacy Policy. You will need to agree to those conditions before proceeding to the next page.

          Step 8: Next, you will be asked to confirm if you are pre-approved for testing accommodation for the exam.

          Step 9: This step requires you to enter your Eligibility ID along with the first four characters of your Last Name.

          Step 10: Next, you have to select the time and date for the exam as per your preference.

          Step 11: There is a verification process after you provide all information, including the preferred test center. The appointment is completed after the process is over.

          Pearson VUE is a part of the biggest learning company of the world, Pearson. More than 450 credential owners from different parts of the world choose it for testing solutions.The credential owners can develop, deliver, grow, and manage their testing programs with the help of Pearson VUE. It offers computer-oriented testing solutions with high stake online practice tests handled along with invigilated exams that require industry’s highest level of security in testing environments.

          Given below are the steps you need to follow in order to schedule your ITIL® V4 Foundation exam appointment:
          Step 1: Go to website
          Step 2: Next, you need to click on “For Test Takers”, which will open a dropdown menu, where you need to select “Schedule an exam”.
          Step 3: You will be taken to a page where you need to select the ‘PeopleCert’ as the sponsor for your ITIL® Foundation exam.
          Step 4: In the next page, you will be able to schedule, cancel or reschedule your ITIL® Foundation exam after signing in.
          Step 5: Signing in successfully will enable scheduling of ITIL® Foundation exam by following the required steps.

          When you visit, you can locate ITIL® exam test center in Delhi through the following steps:
          Step 1: Clicking on the “For Test takers” option opens a drop down menu, from which you need to click on the option to “Schedule an exam”.
          Step 2: You will be taken to a page where you will need to enter ‘PeopleCert’ as your sponsor for your ITIL® exam.
          Step 3: There is an option to “Find a test center” on the PeopleCert page. Click on the option.
          Step 4: You will be redirected to a page where you can locate test centers. Enter Delhi as your location for finding a test center.
          Step 5: The result of the search will provide information on the location of Delhi’s test centers.

          The nearest Pearson VUE Test Center in Delhi is:
          Pearson Professional Centers-New Delhi,
          4th Floor, Building No.18, Ramnath House
          Yusuf Sarai Community Centre,
          Above HDFC Bank,
          New Delhi
          Delhi 110049

          Following are the nearest Prometric Testing Centers in Delhi:

          1. Koenig Solutions Pvt. Ltd.
            Phone 25459545
            KLJ Complex 1, Basement , Main Shivaji
            Moti Nagar Opp Moti nagar Police station
            NEW DELHI, Delhi 110015

          2. NIIT Ltd – Connaught Place

            Phone 41516458
            Hamilton House Building
            B-1-A Connaught Place
            New Delhi, Delhi 110001

          3. NIIT Ltd – Hauz Khaz

            Phone 41654929
            A 5 2nd floor
            Green Park
            NEW DELHI, Delhi 110016

          ITIL® Certification cost has many components and the exam fee is one of them. The details of examination fee based on the level of ITIL examination are provided below:

          Sl No.

          ITIL® Exam Cost (V3 & V4)

          Price for India


          ITIL®V3  Foundation



          ITIL® V4 Foundation



          ITIL® Intermediate

          Service Lifecycle Modules

          Service Strategy


          Service Design


          Service Transition


          Service Operation


          Continual Service Improvement


          Service Capability Modules

          Operational Support and Analysis


          Planning, Protection, and Optimization


          Release, Control, and Validation


          Service Offerings and Agreements



          ITIL® Practitioner


          ITIL® Managing Across the Lifecycle

          ITIL® Certification cost:

          Instructor-led certification training for ITIL® V4 in Delhi will cost on approximately INR 17,999 – INR 19,999. You will also be provided flexible 90 day access to online certification training.

          The overall cost to get certified with ITIL® V4 includes some extra or alternative components such as the ITIL® Practice Tests and Study Guides. Free practice tests available online can also be taken for ITIL® V4 exam preparation. Certain other websites provide practice tests that can be purchased and would cost $20 to $30.You have two options while purchasing the ITIL Study Guide. The cost of the paperback edition is $30 but the soft copy has a lower cost.

          ITIL® Training:

          While searching for the best ITIL® V4 Certification Training Institute in Delhi, it is important to look out for the following factors:

          • The training institute must be accredited by Axelos through Peoplecert.
          • The Training Institute should have a relatively high rate of passing
          • The Training Institute must have trainers as well as consultants who have the right accreditation and necessary experience in the field
          • Distinctive Pre-courseware must also be provided by the training institute.
          • The training provided by the training institute should revolve around role plays, case studies and exposure to consulting rather than just the slides.
          • You should be provided assurance on getting good value for the money you spend on your ITIL Certification.

          Professionals from different fields can choose to go for ITIL® V4 Certification Training, including:

          • Business Leaders
          • Team leaders
          • IT Professionals (Technical, System, Network, Application, Voice)
          • Managers, Executives and SMEs
          • IT Architects
          • IT Planners
          • IT Consultants
          • IT Security Managers
          • IT audit managers
          • Service Designers
          • Business & IT Supervisory staff

          There are a few factors you should be considering when you search for a Delhi based ITIL® V4 Certification Trainer. These include:

          • See if the trainers have ITIL Master Certification or not. They should also be Senior Consultants
          • Trainers with many years of experience are always preferable.
          • The trainers should show the right attitude while providing training to candidates
          • Make sure the learning facilities provided by the trainer facilitate the training.
          • It is always helpful if the trainer uses innovative techniques to allow better preparation for your exam
          • Look into the fee structure provided by the trainer and make sure it is accurate and fits your needs.

          ITIL® V4 Certification Classroom training costs around INR 19,999 in Delhi. Usually, the training takes 2 to 3 days to complete.

          You gain a better knowledge when you take up a training in Delhi for ITIL® V4 Certification. With the ITIL framework, all the organizations, processes and units get service delivery with a certain level of predictability and consistency. Holding an ITIL® V4 Certification has its own benefits, such as:
          Equips you to work better: With an improved insight of the framework of ITIL, you will be better in managing your work. A knowledge of the ITIL process and activity allows you to be more appreciative of its needs and applications. This will allow you to be more efficient and productive in your work.

          Has a positive effect on your income: With better employment prospects in the ITSM field, you will be able to stay ahead of candidates who don’t have the certificate. As much as 15% increase or even more can be expected for a professional with ITIL® V4 Certification in Delhi. There is a guarantee of a better income with this certification, although the exact salary may vary depending on your experience in the field.

          Provides you more recognition: Your efforts in management of your organization’s services are better recognized if you are an ITIL® Certified professional. If you are effective in doing your job, it will definitely be appreciated by everyone who works with you.

          You understand common terminologies better: If you have ITIL® V4 Certification, you are bound to understand the ITIL framework better, which will give you a better understanding of all the terminologies.

          Helps you gain a better view of things: ITIL® V4 Certification training provides detailed insight about IT services and the role it plays across different businesses. With a better view of things, you will be more informed while contributing to your organization.

          Meet your instructors

          Become an Instructor

          Sam Elgawady


          A consultant and practitioner of ITSM, Project Management, Process Improvement, ITIL Capabilities and Lifecycle Trainer, and IT Business Analyst; Sam has over 15 years of experience in the IT industry.

          Having started his career as a computer technician, then a system administrator, he subsequently went on to play the roles of Business Analyst, IT Manager, IT Consultant, Project Manager, and Training Manager. He has implemented solutions, improved IT Processes, managed projects and delivered training initiatives, and workshops on various best practices including Project Management, ERP & CRM, Business Analysis, ITIL V2 and V3 Track, COBIT, ISO20K to a number of leading private and public sector organisations in Australia, Malaysia, Hong Kong, Egypt, Qatar, Oman, Nigeria, Kuwait, Jordan, KSA and UAE. His mentoring and counselling capabilities are beyond par and he brings in his vast experience while tutoring professionals who wish to become experts in their fields.

          View Profile

          Prayas Kad

          Lead Management Trainer & Consultant

          Prayas has over 15 years of IT experience spanning across Project & Test Management, Stakeholder Management, Software Validation & Verification, Data Migrations & Integration, Learning & Development Projects, Data warehousing, Business Intelligence and Software Developments, Reporting and Analytics. Assignments. 
          His expertise is primarily in domains like Insurance, Finance, Banking, Telecom Billing, Aircraft Software Maintenance MRO, CRM, UK E-Governance Projects, Publishing Media, and Retails.
          He brings in his vast experience and expertise into his training workshops, and mentors participants in areas of Test management and Integration.

          View Profile

          Milind Gawaskar

          Business Analyst

          Milind is an IT Service Management (ITSM / ITIL) and Business Process Consultant with more than 11 years of versatile IT industry experience and balanced exposure across crucial IT areas including IT Strategy, IT Pre-Sales, IT Service Delivery, IT Risk & Assurance, IT Service Management & Performance Improvement, IT Governance, Business Process Management, Organizational Change Management, Application Development & Support and Infrastructure Support.

          His vast area of expertise helps him mentor and train professionals on a variety of subjects and fields. His qualifications include certifications from Lean Digital, ITIL and COBIT.

          View Profile

          Ian Hirst

          Project Manager

          Ian Hirst is a Certified Project Management Professional (PMBOK) and a highly experienced Project Management and Information Technology specialist who has been involved in the IT industry for over 30 years.

          Ian is a Project and Program Management trainer, instructor and counsellor providing project health check, project recovery and program planning support to a variety of business and IT projects and programs in many organizations. 

          He has been a lecturer at the Australian National University and the University of NSW. 
          Ian’s expertise lies in : 
          • Project & Programme Management
          • Transition Management
          • Stakeholder Management
          • Change Management
          • IT Governance
          • Software Development
          • IT Infrastructure
          • Testing & Test Management
          • Business & Systems Analysis
          • Business Process Re-engineering
          • Requirements Management
          • Risk Management
          …among other disciplines.

          View Profile

          reviews on our popular courses

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          It was a good workshop conducted by KnowledgeHut. All the materials and resources were adequate. The support via chat was also very good. Overall, a useful experience.

          Pradipto Chakrabarty

          Business delivery leader
          Attended ITIL® V4 Foundation Certification workshop in December 2019
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          Recently, I had completed my ITIL training from KnowledgeHut. It was a very good experience with well-experienced instructors.

          Gopala T Rao

          Manager IT
          Attended ITIL® V4 Foundation Certification workshop in December 2019
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          It was a good training. Thank you, KnowledgeHut!

          Abhishek Swain

          Senior Product Specialist
          Attended ITIL® V4 Foundation Certification workshop in December 2019
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          I had attended the 2-day ITIL Foundation training. The trainer was very knowledgeable and gave real examples to explain all the concepts.

          Sanchita Biswas

          Project Manager
          Attended ITIL® V4 Foundation Certification workshop in October 2019
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          The training was really good. It was very helpful in understanding the IT organisation process and related problems.

          Manoj Lawand

          Application Support Analyst
          Attended ITIL® V4 Foundation Certification workshop in October 2019
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          A collaborative and informative session. I liked how the trainer explained the things with live examples.

          Abdul Aziz Nadaf

          Sr. Quality Assurance Engineer
          Attended ITIL® V4 Foundation Certification workshop in August 2019
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          It was an excellent workshop that I had ever attended and the instructor was very knowledgeable. The course delivery included many current market examples.

          Mohammed Sadhik

          KSA IT Lead
          Attended ITIL® V4 Foundation Certification workshop in August 2019
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          The teaching faculty had good knowledge and explained with examples which were really helpful to understand the topics. Overall, a good experience!

          Raj Kumar A

          Procurement Lead
          Attended ITIL® V4 Foundation Certification workshop in August 2019



          Any registration cancelled within 48 hours of the initial registration will be refunded in FULL (please note that all cancellations will incur a 5% deduction in the refunded amount due to transactional costs applicable while refunding). Refunds will be processed within 30 days of receipt of written request for refund. Kindly go through our Refund Policy for more details:

          Please send in an email to, and we will answer any queries you may have! 

          Have More Questions?

          ITIL® V4 Foundation Certification Course in Delhi

          In today?s age of high tech technology, companies must be able to align their IT services with fast- changing business needs in order to keep pace with the competition. The Information Technology Infrastructure Library (ITIL) framework lays out a set of practices which are designed to perform this task. KnowledgeHut?s ITIL? training in Delhi is a comprehensive course for candidates aspiring to sit for the Foundation examination of ITIL. If you have achieved the ITIL? Certification in Delhi, you can demonstrate to potential employers that you have a thorough grounding in the ITIL framework and can work on transforming the IT services in your organisation. Through ITIL? Certification Training in Delhi, participants can get an in-depth view of the ITIL services lifecycles, various processes, functions, and roles. You will be able to comprehend how the service lifecycle can be linked to IT services, which can then be adapted in line with the growing needs of the business. This ITIL? course in Delhi delivers end-to-end knowledge of all the concepts that are required for a candidate to crack the rigorous ITIL foundation examination. The ITIL? Foundation Training in Delhi is a 2 day course that is led by a certified expert instructor. Students will learn all the necessary concepts and processes involved in service management, service strategy, service design, service level management, and various roles concerning service design. With courseware that is approved by APMG and Peoplecert, you stand a very good chance of acing the certification exam at your very first attempt!