The ITIL® 4 Foundation Certificate is an introduction to ITIL® 4 framework. It allows the candidates to understand the IT Service Management by using the end-to-end operating model. It deals with the creation, delivery, and continual improvement of IT services and products. Professionals who are ITIL® 4 certified know who ITIL® can be used to enhance the IT Service Management.
ITIL® 4 is the next evolution of the ITIL® framework. It consists of a stream of four modules named ITIL® Managing Professional (ITIL® MP). These four modules are:
ITIL® Managing Professional (MP) is designed for apprentices who engage with technology and digital teams throughout the organization.
They are not just confined to the IT departments. This course attempts to give experience and expertise to run successful teams, IT projects, and workflows.
Modules cover ‘ITIL® Specialists’ in -
ITIL® Managing Professional
ITIL® Strategic Leader
Digital & IT
ITIL® V4 Foundation
The objective of this course is to develop the apprentice on how to utilize technology to address and deliver business procedure. It also emphasizes the role of IT in this process.
ITIL V4 Syllabus includes -
ITIL® Certification Level
ITIL® V3/V4 Foundation Certification
ITIL® Intermediate Service Lifecycle stream:
Service Strategy (SS)
Service Design (SD)
Service Transition (ST)
Service Operation (SO)
Continual Service Improvement (CSI)
3 credits each
ITIL® Intermediate Service Capability stream
· Planning, Protection, and Optimization (PPO)
· Service Offerings and Agreements (SOA)
· Release, Control, and Validation (RCV)
· Operational Support and Analysis (OSA)
4 credits each
ITIL® Managing Across the Lifecycle (MALC)
ITIL® Certification Level
Number of Credits Required
Composition of Credits
2 credits from ITIL® Foundation
ITIL® Managing Across the Lifecycle (MALC)
2 credits from ITIL® Foundation and a minimum of 15 credits from ITIL® Intermediate or complementary qualifications
2 credits from ITIL® Foundation, minimum of 15 credits from either ITIL® Intermediate or complementary qualifications, and 5 credits from ITIL® MALC
ITIL® v3 Foundation certified
Once you have obtained the ITIL® v3 Foundation certification, you can straight away take the ITIL® 4 Foundation to transition into the new scheme. A new single exam will be required to cover the new material in the ITIL® 4 Foundation.
ITIL® Intermediate/Practitioner level
If you have started collecting credits from Intermediate or Practitioner levels, it is better to continue with the v3. This will help you prepare for the east transition while gaining the designation of the ITIL® Managing Professional.
ITIL® v3 expert
If you are on this level, get the ITIL® Managing Professional designation by taking the ITIL® Managing Professional Transition module as soon as it is released.
After achieving the destination, you will only need to pursue the ITIL® Leader Digital and Strategy module instead of completing the ITIL® Strategic Leader stream. Completing both the streams will make you eligible to move towards the ITIL® Master.
ITIL® Service Capability modules:
The most significant purpose for developing an advanced version of the ITIL® V3 was because of its specific shortcomings. These are -
1. An unsatisfactory involvement with the ITSM Community
2. Incompetent to perceive the current trends in software developments and IT services.
The latest version addressed the bad relationship issues by giving them heads-up as it will publish the updates in the community, thus avoiding any hindrance in the free flow of data. Moreover, to give the students a complete overview from the beginning, the whole foundation course under the ITIL® V4 has been revised. It is updated based on the requirements of modern business. What makes these revisions so accurate is the fact that they are based on the feedback of millions of ITIL® practitioners and are completely practical.
Evolution of ITIL® V4 -
ITIL® 4 best practices and how to implement them to streamline processes for continuous improvement
Fundamentals of Service Management, Service Lifecycle and other IT-enabled services.
Applying practices learnt to improve business decisions and optimize customer expectations
An in-depth preparation for ITIL® 4 Foundation certification
There are no specific prerequisites for this course, and Axelos has not defined any specific eligibility criteria for the ITIL® 4 Foundation exam. However, the ITIL® 4 Foundation certification is in itself a prerequisite for the higher levels of ITIL® qualifications.
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The KnowledgeHut exam plan has been meticulously planned and created by resourcing ITIL® 4 questionnaires and exam blueprints. These will give you maximum learning benefit for clearing the exam at the very first attempt.
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Apply ITIL skills to enhance the profit margins, productivity, efficiency, agility and customer satisfaction of the industry you work in.
1.1 Recall the definition of:
1.2 Describe the key concepts of creating value with services (2.1,2.1.1, 2.2 and all subsections of 2.5):
1.3 Describe the key concepts of service relationships: (2.3.2, 2.4, 2.4.1 ):
2.1 Describe the nature, use and interaction of the guiding principles (4.3, 4.3.8)2.2 Explain the use of the guiding principles (4.3):
3.1 Describe the four dimensions of service management (3):
4.1 Describe the ITIL service value system (4.1)
5.1 Describe the interconnected nature of the service value chain and how this supports value streams (4.5)5.2 Describe the purpose of each value chain activity:
6.1 Recall the purpose of the following ITIL practices:
6.2 Recall definitions of the following ITIL terms:
7.1 Explain the following ITIL practices in detail, excluding how they fit within the service value chain:
The range of the annual salary of an ITIL® V3 certified Problem Manager is between INR 5,62,161 - INR 22,70,447.
The average yearly income of ITIL® certified Change Manager in Delhi is INR 639,398. The annual pay ranges from 3,10,600 - INR 12,08,458.
A Business Relationship Manager in Delhi having an ITIL® certificate gets an average pay of INR 5,71,315 per year. The maximum pay for a Business Relationship Manager in Delhi is INR Rs 15,00,000 and the minimum pay is INR Rs 2,91,231.
The average annual income of Project Managers in Delhi with ITIL® V3 certification is 13,52,733. The annual salary of Project Manager can range between INR 4,81,653 to INR 18,65,943.
With an ITIL® certificate, Delhi based Service Delivery Managers get compensated INR 10,38,534 per annum on a yearly basis. The highest yearly pay for the ITIL role in Delhi is INR 19,57,428 and the lowest yearly pay for the same is INR 2,55,917.
ITIL® V3 Service Strategy responsibilities and yearly salary in Delhi is given below:
|Sl No.||ITIL Roles||Responsibilities||Salary in Delhi (per annum)|
|1.||Business Relationship Manager||The role of the Business Relationship Manager is concerned with identification and fulfilment of customer requirements through ensuring provision of suitable service catalogue by the service provider.||INR 650,000|
|2.||Demand Manager||Demand Managers have the responsibility of foreseeing, comprehending and meeting the demands that customers have regarding services.||INR 5,89,661|
|3.||Financial Manager||Financial Managers handle accounts, budgets and charging needs of the service provider.||INR 12,69,000|
|4.||IT Steering Group (ISG)||The role of this group of business and IT senior management is to review business strategies and make sure that they align with the IT strategies.|
|5.||Service Portfolio Manager||The potential and offerings of the IT service provider are developed by Service Portfolio Managers, who cooperate with the IT Steering Group for choosing the strategies for providing service to the customers.||INR 3,30,424|
ITIL® V3 Service Design responsibilities and yearly salary in Delhi is given below:
|Sl No.||Roles||Responsibilities||Salaries (per annum)|
|1.||Applications Analyst||Applications Analysts perform the job of application management throughout the lifecycle.||INR 10,67,655|
|2.||Availability Manager||The Availability Manager works to analyse, measure, define, improve and plan all facets of IT services.|
|3.||Capacity Manager||The Capacity Manager makes sure that the performance and capacity targets are met when delivering IT service and infrastructure, while also ensuring timeliness and cost-effectiveness.|
|4.||Compliance Manager||Compliance Managers have the responsibility of ensuring compliance of the required guidelines and standards. They also need to ensure consistent practices of accounting or other activities.||INR 3,27,900|
|5.||Enterprise Architect||The Enterprise Architect performs the role of maintenance of EA (Enterprise Architecture) and its interrelations within a business.||INR 8,71,290|
|6.||Information Security Manager||An Information Security Manager is responsible for an organization’s assets, data, information and IT services, making sure they are coherent, confidential and available.||INR 1,443,743|
|7.||IT Service Continuity Manager||The role of an IT Service Continuity Manager is managing risks that could potentially affect IT services.|
|8.||Risk Manager||Risk Managers are involved in analysis of asset value for assessment, identification and control of risks.||10,00,025|
|9.||Service Catalogue Manager||A Service Catalogue Manager makes sure the information provided in Service Catalogue is accurate and up to date.|
|10.||Service Design Manager||The role of a Service Design Manager is to produce designs that are quality, resilient and secure while coming up with new and better services.|
|11.||Service Level Manager||Appropriate Service Management Processes, Operational Level Agreements (OLAs) and Underpinning Contracts are ensured for service level targets by the Service Level Manager.||INR 4,50,000|
|12.||Service Owner||During OLAs negotiation, Service Owners are the counterpart of the Service Level Managers.|
|13.||Supplier Manager||The Supplier Manager is responsible for the supplier contracts, making sure that it supports business requirements and the commitments mentioned in the contract are completed.|
|14.||Technical Analyst||Technical Analysts perform the role of providing expert technical assistance for management of the infrastructure of IT.||INR 4,24,724|
ITIL® V3 Service Transition responsibilities and yearly salary in Delhi are given below:
|Sl No.||Roles||Responsibilities||Salaries (per annum)|
|1.||Application Developer||An application developer has the responsibility to maintain and develop custom applications and IT service functionality by performing product customization from software vendors.||INR 2,35,632|
|2.||Change Advisory Boards (CAB)||The Change Manager is advised by the CAB to assess, prioritize and schedule changes.|
|3.||Change Manager||A Change Manager incorporates useful changes that cause minimum interference to the services.||INR 7,60,096|
|4.||Configuration Manager||The Configuration Manager has the responsibility of maintenance of information related to Configuration Items.||INR 10,75,000|
|5.||Emergency Change Advisory Board (ECAB)||CAB’s subgroup ECAB is responsible for taking decisions regarding Emergency Changes that have a huge impact on the organization.|
|6.||Knowledge Manager||Knowledge Managers ensure analysing, storage, gathering and sharing of information and knowledge, thus also ensuring better efficiency.||INR 6,89,773|
|7.||Project Manager||A Project Manager does the job of resource planning and coordination, thus making sure major releases are deployed in right measures of quality, cost and time.||INR 3,71,280|
|8.||Release Manager||The Release Manager has to ensure release of the correct components and also make sure the live environment remains integral.||10,33,687|
|9.||Test Manager||A Test Manager has to make sure that the deployment of services and releases are done in a way that expectations of customers are met and IT Operations support new services.||INR 8,72,007|
ITIL® V3 Service Operation responsibilities and yearly salary in Delhi is given below:
|Sl No.||Roles||Responsibilities||Salaries (per annum)|
|1.||1st Level Support||The incidents are registered and classified by the 1st Level Support. They help restore failed IT services by providing fast response.|
|2.||2nd Level Support||Incidents that can’t be solved by the 1st Level Support are taken over by the 2nd Level Support. If the solution for the Incident is still not found, it is passed on to Problem Management.|
|3.||3rd Level Support||3rd Level Support is provided by the third-party suppliers when the 2nd Level Support requests a solution for an incident.|
|4.||Access Manager||An Access Manager has to prevent or authorize access to users based on whether they are authorized or not.|
|5.||Facilities Manager||A Facilities manager plays the role of managing the IT infrastructure’s physical environment. Some examples include power and cooling, monitoring the environment and managing building access.||INR 4,59,726|
|6.||Incident Manager||The reporting of Incident Management process is carried out by the Incident Manager for its implementation to be effective.||Rs 5,47,156|
|7.||IT Operations Manager||An IT Operations Manager makes sure that the daily activities are performed in a reliable and time-efficient manner.||INR 6,20,000|
|8.||IT Operator||The IT Operator is responsible for daily operational tasks like performing the required backup, installation of standard equipment in data center and making sure the scheduled jobs are carried out.|
|9.||Major Incident Team||The Major Incident Team, consisting of the IT managers, the Incident Manager and technical experts, is responsible for resolution of Major Incidents.|
|10.||Problem Manager||Problem Managers are responsible for management of problems for preventing Incidents or minimizing their impact.|
|11.||Service Request Fulfilment Group||Fulfilment of some particular Service Requests is specialized by the Service Request Fulfilment Group.|
ITIL® V3 Continual Service Improvement responsibilities and yearly salary in Delhi is given below:
|Sl No.||Roles||Responsibilities||Salaries (per annum)|
|1.||CSI Manager||A Continual Service Improvement Manager has the responsibility of management of improvements related to IT Services and the related management processes.|
|2.||Process Architect||The responsibility of a Process Architect is to maintain Process Architecture, to coordinate process changes and to make sure all processes seamlessly work together.||INR 7,46,000|
|3.||Process Owner||Process Owners are responsible for processes and their metrics, including its design, continual improvement and sponsorship.|
The best way to study for ITIL® V4 Certification exam is to implement a PDCA cycle, which includes the following steps:
Planning: Create a study plan after reading one round of ITIL reference material.
Doing: Next, you need to work on implementation of your study plan.
Checking: Implementation is followed by an assessment of your own scores and figuring out the scope for betterment.It is always advisable to take practice tests based on ITIL exams.
Acting: Once you know the scope for betterment, you need to work on improving your score through revision, analysis and taking tests repeatedly.
Prometric provides technology-oriented solutions for tests and assessment. The solutions offered make them a leader in development and delivery of test solutions. It helps its clients in developing and launching worldwide test programs and measure the results and data of those programs in an accurate manner. With more than 160 countries having a total of over 10,000 Prometric test centers, testing solutions are flexible with the help of Web and robust network.
As an ETS subsidiary, it works on development, delivery and administration of tests for around 400 different clients. More than 10 million tests are conducted over multiple fields, including IT (information technology), academic, corporate, professional, healthcare, government and finance.
Prometric provides online registration option for ITIL® V4 Foundation Exam through its website prometric.com. Visit the site and complete registration by following the steps mentioned below:
Step 1: You will find a slider with a “SCHEDULE MY TEST” option on the Prometric homepage. Select that option.
Step 2: Next you are required to choose your ITIL® V4 Foundation exam sponsor. Your sponsor is PeopleCert.
Step 3: After choosing PeopleCert, you will be redirected to a page where you will be able to find all the exams which are conducted by PeopleCert.
Step 4: Click on the option for “Schedule My Test” on that page.
Step 5: After that, you will have to select your country for scheduling your ITIL® V4 Foundation exam appointment in Delhi. Choose “India” and Click “Next”.
Step 6: The next page has information regarding the registration requirements and what you should be bringing to the test center. Read the information and Click “Next”.
Step 8: Next, you will be asked to confirm if you are pre-approved for testing accommodation for the exam.
Step 9: This step requires you to enter your Eligibility ID along with the first four characters of your Last Name.
Step 10: Next, you have to select the time and date for the exam as per your preference.
Step 11: There is a verification process after you provide all information, including the preferred test center. The appointment is completed after the process is over.
Pearson VUE is a part of the biggest learning company of the world, Pearson. More than 450 credential owners from different parts of the world choose it for testing solutions.The credential owners can develop, deliver, grow, and manage their testing programs with the help of Pearson VUE. It offers computer-oriented testing solutions with high stake online practice tests handled along with invigilated exams that require industry’s highest level of security in testing environments.
Given below are the steps you need to follow in order to schedule your ITIL® V4 Foundation exam appointment:
Step 1: Go to pearson.com website
Step 2: Next, you need to click on “For Test Takers”, which will open a dropdown menu, where you need to select “Schedule an exam”.
Step 3: You will be taken to a page where you need to select the ‘PeopleCert’ as the sponsor for your ITIL® Foundation exam.
Step 4: In the next page, you will be able to schedule, cancel or reschedule your ITIL® Foundation exam after signing in.
Step 5: Signing in successfully will enable scheduling of ITIL® Foundation exam by following the required steps.
When you visit www.pearsonvue.com, you can locate ITIL® exam test center in Delhi through the following steps:
Step 1: Clicking on the “For Test takers” option opens a drop down menu, from which you need to click on the option to “Schedule an exam”.
Step 2: You will be taken to a page where you will need to enter ‘PeopleCert’ as your sponsor for your ITIL® exam.
Step 3: There is an option to “Find a test center” on the PeopleCert page. Click on the option.
Step 4: You will be redirected to a page where you can locate test centers. Enter Delhi as your location for finding a test center.
Step 5: The result of the search will provide information on the location of Delhi’s test centers.
The nearest Pearson VUE Test Center in Delhi is:
Pearson Professional Centers-New Delhi,
4th Floor, Building No.18, Ramnath House
Yusuf Sarai Community Centre,
Above HDFC Bank,
Following are the nearest Prometric Testing Centers in Delhi:
ITIL® Certification cost has many components and the exam fee is one of them. The details of examination fee based on the level of ITIL examination are provided below:
ITIL® Exam Cost (V3 & V4)
Price for India
ITIL® V4 Foundation
Service Lifecycle Modules
Continual Service Improvement
Service Capability Modules
Operational Support and Analysis
Planning, Protection, and Optimization
Release, Control, and Validation
Service Offerings and Agreements
| 5.||ITIL® Managing Across the Lifecycle||£283.00|
Instructor-led certification training for ITIL® V4 in Delhi will cost on approximately INR 17,999 – INR 19,999. You will also be provided flexible 90 day access to online certification training.
The overall cost to get certified with ITIL® V4 includes some extra or alternative components such as the ITIL® Practice Tests and Study Guides. Free practice tests available online can also be taken for ITIL® V4 exam preparation. Certain other websites provide practice tests that can be purchased and would cost $20 to $30.You have two options while purchasing the ITIL Study Guide. The cost of the paperback edition is $30 but the soft copy has a lower cost.
While searching for the best ITIL® V4 Certification Training Institute in Delhi, it is important to look out for the following factors:
Professionals from different fields can choose to go for ITIL® V4 Certification Training, including:
There are a few factors you should be considering when you search for a Delhi based ITIL® V4 Certification Trainer. These include:
ITIL® V4 Certification Classroom training costs around INR 19,999 in Delhi. Usually, the training takes 2 to 3 days to complete.
You gain a better knowledge when you take up a training in Delhi for ITIL® V4 Certification. With the ITIL framework, all the organizations, processes and units get service delivery with a certain level of predictability and consistency. Holding an ITIL® V4 Certification has its own benefits, such as:
Equips you to work better: With an improved insight of the framework of ITIL, you will be better in managing your work. A knowledge of the ITIL process and activity allows you to be more appreciative of its needs and applications. This will allow you to be more efficient and productive in your work.
Has a positive effect on your income: With better employment prospects in the ITSM field, you will be able to stay ahead of candidates who don’t have the certificate. As much as 15% increase or even more can be expected for a professional with ITIL® V4 Certification in Delhi. There is a guarantee of a better income with this certification, although the exact salary may vary depending on your experience in the field.
Provides you more recognition: Your efforts in management of your organization’s services are better recognized if you are an ITIL® Certified professional. If you are effective in doing your job, it will definitely be appreciated by everyone who works with you.
You understand common terminologies better: If you have ITIL® V4 Certification, you are bound to understand the ITIL framework better, which will give you a better understanding of all the terminologies.
Helps you gain a better view of things: ITIL® V4 Certification training provides detailed insight about IT services and the role it plays across different businesses. With a better view of things, you will be more informed while contributing to your organization.
The teaching faculty had good knowledge and explained with examples which were really helpful to understand the topics. Overall, a good experience!
The trainer explained everything clearly and the course was very useful.
Very good session, with well-organized class and a knowledgeable trainer. He used real-time example to make it as simple as possible for understand to everyone. I recommend KnowledgeHut for any ITIL certificate course.
KnowledgeHut is an excellent coaching institute which provides detailed coaching and relevant areas. Instructors are knowledgeable and would repeat concepts till you are clear about them. This course was definitely worth the money.
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In today?s age of high tech technology, companies must be able to align their IT services with fast- changing business needs in order to keep pace with the competition. The Information Technology Infrastructure Library (ITIL) framework lays out a set of practices which are designed to perform this task. KnowledgeHut?s ITIL? training in Delhi is a comprehensive course for candidates aspiring to sit for the Foundation examination of ITIL. If you have achieved the ITIL? Certification in Delhi, you can demonstrate to potential employers that you have a thorough grounding in the ITIL framework and can work on transforming the IT services in your organisation. Through ITIL? Certification Training in Delhi, participants can get an in-depth view of the ITIL services lifecycles, various processes, functions, and roles. You will be able to comprehend how the service lifecycle can be linked to IT services, which can then be adapted in line with the growing needs of the business. This ITIL? course in Delhi delivers end-to-end knowledge of all the concepts that are required for a candidate to crack the rigorous ITIL foundation examination. The ITIL? Foundation Training in Delhi is a 2 day course that is led by a certified expert instructor. Students will learn all the necessary concepts and processes involved in service management, service strategy, service design, service level management, and various roles concerning service design. With courseware that is approved by APMG and Peoplecert, you stand a very good chance of acing the certification exam at your very first attempt!