The ITIL® 4 Foundation Certificate is an introduction to ITIL® 4 framework. It allows the candidates to understand the IT Service Management by using the end-to-end operating model. It deals with the creation, delivery, and continual improvement of IT services and products. Professionals who are ITIL® 4 certified know who ITIL® can be used to enhance the IT Service Management.
ITIL® 4 is the next evolution of the ITIL® framework. It consists of a stream of four modules named ITIL® Managing Professional (ITIL® MP). These four modules are:
ITIL® Managing Professional (MP) is designed for apprentices who engage with technology and digital teams throughout the organization.
They are not just confined to the IT departments. This course attempts to give experience and expertise to run successful teams, IT projects, and workflows.
Modules cover ‘ITIL® Specialists’ in -
ITIL® Managing Professional
ITIL® Strategic Leader
Digital & IT
ITIL® V4 Foundation
The objective of this course is to develop the apprentice on how to utilize technology to address and deliver business procedure. It also emphasizes the role of IT in this process.
ITIL V4 Syllabus includes -
ITIL® Certification Level
ITIL® V3/V4 Foundation Certification
ITIL® Intermediate Service Lifecycle stream:
Service Strategy (SS)
Service Design (SD)
Service Transition (ST)
Service Operation (SO)
Continual Service Improvement (CSI)
3 credits each
ITIL® Intermediate Service Capability stream
· Planning, Protection, and Optimization (PPO)
· Service Offerings and Agreements (SOA)
· Release, Control, and Validation (RCV)
· Operational Support and Analysis (OSA)
4 credits each
ITIL® Managing Across the Lifecycle (MALC)
ITIL® Certification Level
Number of Credits Required
Composition of Credits
2 credits from ITIL® Foundation
ITIL® Managing Across the Lifecycle (MALC)
2 credits from ITIL® Foundation and a minimum of 15 credits from ITIL® Intermediate or complementary qualifications
2 credits from ITIL® Foundation, minimum of 15 credits from either ITIL® Intermediate or complementary qualifications, and 5 credits from ITIL® MALC
ITIL® v3 Foundation certified
Once you have obtained the ITIL® v3 Foundation certification, you can straight away take the ITIL® 4 Foundation to transition into the new scheme. A new single exam will be required to cover the new material in the ITIL® 4 Foundation.
ITIL® Intermediate/Practitioner level
If you have started collecting credits from Intermediate or Practitioner levels, it is better to continue with the v3. This will help you prepare for the east transition while gaining the designation of the ITIL® Managing Professional.
ITIL® v3 expert
If you are on this level, get the ITIL® Managing Professional designation by taking the ITIL® Managing Professional Transition module as soon as it is released.
After achieving the destination, you will only need to pursue the ITIL® Leader Digital and Strategy module instead of completing the ITIL® Strategic Leader stream. Completing both the streams will make you eligible to move towards the ITIL® Master.
ITIL® Service Capability modules:
The most significant purpose for developing an advanced version of the ITIL® V3 was because of its specific shortcomings. These are -
1. An unsatisfactory involvement with the ITSM Community
2. Incompetent to perceive the current trends in software developments and IT services.
The latest version addressed the bad relationship issues by giving them heads-up as it will publish the updates in the community, thus avoiding any hindrance in the free flow of data. Moreover, to give the students a complete overview from the beginning, the whole foundation course under the ITIL® V4 has been revised. It is updated based on the requirements of modern business. What makes these revisions so accurate is the fact that they are based on the feedback of millions of ITIL® practitioners and are completely practical.
Evolution of ITIL® V4 -
ITIL® 4 best practices and how to implement them to streamline processes for continuous improvement
Fundamentals of Service Management, Service Lifecycle and other IT-enabled services.
Applying practices learnt to improve business decisions and optimize customer expectations
An in-depth preparation for ITIL® 4 Foundation certification
There are no specific prerequisites for this course, and Axelos has not defined any specific eligibility criteria for the ITIL® 4 Foundation exam. However, the ITIL® 4 Foundation certification is in itself a prerequisite for the higher levels of ITIL® qualifications.
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Apply ITIL skills to enhance the profit margins, productivity, efficiency, agility and customer satisfaction of the industry you work in.
1.1 Recall the definition of:
1.2 Describe the key concepts of creating value with services (2.1,2.1.1, 2.2 and all subsections of 2.5):
1.3 Describe the key concepts of service relationships: (2.3.2, 2.4, 2.4.1 ):
2.1 Describe the nature, use and interaction of the guiding principles (4.3, 4.3.8)2.2 Explain the use of the guiding principles (4.3):
3.1 Describe the four dimensions of service management (3):
4.1 Describe the ITIL service value system (4.1)
5.1 Describe the interconnected nature of the service value chain and how this supports value streams (4.5)5.2 Describe the purpose of each value chain activity:
6.1 Recall the purpose of the following ITIL practices:
6.2 Recall definitions of the following ITIL terms:
7.1 Explain the following ITIL practices in detail, excluding how they fit within the service value chain:
The range of the annual salary of an ITIL® V3 certified Problem Manager is between INR 5,62,161 - INR 22,70,447.
A Change Manager with an ITIL® V3 certification usually makes around INR 6,30,000 in Pune. The annual salary ranges between INR 500,000 to INR 9,40,000 per annum.
An ITIL® V3 certified Business Relationship Manager earns up to INR 571,315 in a year. The annual salary ranges between INR 291,231 - INR 10,00,000
A Project Manager with an ITIL® V3 certification in Pune can make INR 1,681,000 in a year. The annual salary ranges between INR 1,200,000 to INR 2,600,000.
The average salary of a Service Delivery Manager with an ITIL® V3 certification based in Pune is INR 1,586,714. The annual salary ranges between Rs. 6,18,000 to Rs. 30,00,000 in Pune.
The responsibilities and salaries of the ITIL® V3 Service Strategy jobs in Pune are as follows:
|Sl No.||ITIL Roles||Responsibilities||Salary in Pune (per annum)|
|1.||Business Relationship Manager||The responsibilities of Business Relationship Manager include finding out the needs of the clients, ensuring positive relations with the customers and making sure that the needs have been met by the service provider.||INR 365,556|
|2.||Demand Manager||The role of a Demand Manager is to influence, anticipate and understand the demands of the clients while ensuring that quality services are delivered to them.||INR 5,89,661|
|3.||Financial Manager||Financial Managers manage the budgeting, accounting and costing requirements of the IT service provider.||INR 1,018,818|
|4.||IT Steering Group (ISG)||IT Steering Group aligns IT services and business strategies. It consists of the senior level management that makes sure the business and IT strategies are aligned.|
|5.||Service Portfolio Manager||Service Portfolio Manager cooperates with the IT Steering Group to come up with strategies to be used to serve customers.||INR 1,135,223|
The responsibilities and salaries of the ITIL® V3 Service Design Roles in Pune are as follows:
|Sl No.||Roles||Responsibilities||Salaries (per annum)|
|1.||Applications Analyst||An Applications Analyst manages applications throughout their lifecycle.||INR 1,002,980|
|2.||Availability Manager||Availability Managers work toward the betterment of IT services by analyzing, defining, measuring, and planning.|
|3.||Capacity Manager||Capacity Managers make sure that the delivery of services is carried out and ensure that infrastructure and services are delivered in the agreed capacity and performance targets are met in a timely and cost-effective manner.|
|4.||Compliance Manager||Compliance Managers are the professionals who maintain the ethical integrity of the company. They ensure that all the departments comply with the rules and are consistent with the practices employed.||INR 4,14,881|
|5.||Enterprise Architect||Enterprise Architects maintain Enterprise Architecture (EA), an important component of a business, including their interrelations.||INR 2,300,000|
|6.||Information Security Manager||The integrity, confidentiality, IT services, assets and organization’s availability are managed by the Information Security Manager.||INR 1,241,304|
|7.||IT Service Continuity Manager||IT Service Continuity Manager manages risks that can have a serious impact on the IT services.|
|8.||Risk Manager||Risk Managers analyze the value of business assets to recognise, evaluate and control the risks.||10,00,025|
|9.||Service Catalogue Manager||A Service Catalogue Manager ensures that the information is accurate and up-to-date with the Service Catalogue.|
|10.||Service Design Manager||Service Design Managers are responsible for coming up with new and improved services by producing quality, secure, and resilient designs.|
|11.||Service Level Manager||The Operational Level Agreements, Underpinning Contracts and Service Management Processes are managed by the Service Level Manager.||INR 4,50,000|
|12.||Service Owner||Service Owners are responsible for carrying out negotiation for the Operational Level Agreements (OLAs)|
|13.||Supplier Manager||Supplier Manager supports the requirements of the business, meets the commitments and holds up the contractual needs of the business and the third parties.|
|14.||Technical Analyst||Technical Analysts apply their expertise to provide technical supervision and expertise to the IT service infrastructure.||INR 644,857|
The salaries and responsibilities of the ITIL® V3 Service Transition Roles and Boards in Pune are as follows:
|Sl No.||Roles||Responsibilities||Salaries (per annum)|
|1.||Application Developer||The Application Developer builds and maintains custom applications as well as customizes the products from software vendors to provide functionality for the IT infrastructure.||INR 589,988|
|2.||Change Advisory Boards (CAB)||The Change Advisory Board members advise, manage and assess the problems that can be solved by scheduling changes and prioritizing issues.|
|3.||Change Manager||The main role of a Change Manager is to implement new changes with minimum disruption to IT services.||INR 630,000|
|4.||Configuration Manager||A Configuration Manager maintains the information about the items of configuration, which are necessary for the delivery of IT services.||INR 10,75,000|
|5.||Emergency Change Advisory Board (ECAB)||Emergency Change Advisory Board (ECAB) acts as an extension of the Change Advisory board, and makes decisions about high impact emergency change.|
|6.||Knowledge Manager||The goal of the Knowledge Manager is to efficiently manage, gather, store and improve the shared information and knowledge.||INR 6,89,773|
|7.||Project Manager||The responsibility of Project Manager includes deploying a major release within the predicted cost, time, and quality estimates by planning and coordinating the resources.||INR 1,681,000|
|8.||Release Manager||The objective of a Release Manager is to secure the integrity of the environment and make sure that suitable commodities are released.||INR1,400,000|
|9.||Test Manager||The Test Manager ensures that the customer expectations are met through the deployed releases and services and verifies that the IT Operations is able to support the new service.||INR 1,368,000|
The average annual salaries and responsibilities of the ITIL® V3 Service Operation Roles and Boards in Pune are as follows:
|Sl No.||Roles||Responsibilities||Salaries (per annum)|
|1.||1st Level Support||The 1st Level Support staff registers and classifies incidents and delivers an immediate response to the complaints that come in.|
|2.||2nd Level Support||2nd Level Support takes over situations that cannot be resolved by the initial support. If they fail to resolve the situation, the case is forwarded to the Problem Management.|
|3.||3rd Level Support||Third-Party suppliers are those who provide additional support to the 3rd Level, when requested by the 2nd Level.|
|4.||Access Manager||Access Managers restrict entry to unauthorized users and provide service to those users who are permitted and authorized.|
|5.||Facilities Manager||Facilities Manager controls the environment of IT infrastructures, such as power and cooling, building access management, and environmental monitoring.||INR 9,58,000 K|
|6.||Incident Manager||Incident Managers carry the reporting and effectively implement the processes that are in place.||INR 6,74,000|
|7.||IT Operations Manager||It is the job of an IT Operations Manager to ensure that day-to-day activities are conducted in a responsible and appropriate way.||INR 8,60,000|
|8.||IT Operator||An IT Operator performs operational activities which ensure that jobs are being performed as per plan. They also oversee the execution of equipment and perform backups when needed.|
|9.||Major Incident Team||Major Incident Team is led by the Incident Manager and concentrates on the solution of issues that may crop up. It is comprised of IT experts and managers who work on delivering quality customer service.|
|10.||Problem Manager||A Problem Manager manages the lifecycle of all problems so that incidents do not happen again and minimize the impact of incidents that cannot be prevented.|
|11.||Service Request Fulfilment Group||A Service Request Fulfilment Group specializes in the fulfillment of certain types of Service Requests|
The responsibilities and salaries of the ITIL® V3 Continual Service Improvement Roles in Pune are as follows:
|Sl No.||Roles||Responsibilities||Salaries (per annum)|
|1.||CSI Manager||The responsibilities of a Continual Service Improvement (CSI) Manager include managing improvements to IT services and IT Service Management processes.|
|2.||Process Architect||The Process Architects maintain the architecture, while consolidating the changes and processes, making sure that the work is completed in a seamless way.||INR 7,46,000|
|3.||Process Owner||The Process Owners design, sponsorship and continually improve the processes and management of services.|
You can adopt the Plan-Do-Check-Act method, also known as the PDCA Cycle to prepare for your exam. The PDCA Cycle is:
Plan: You need to start off by studying a single round of ITIL lifecycle. Next, you need to make a study plan for yourself. You can also take full-length practice tests.
Do: Continue the above approach with DO step. Implement your plan with your sincere efforts.
Check: Review your test scores and determine the areas where you can use some improvement.
Act: Once you have confronted your weak spots, you need to start your revision and practise until you accomplish your targets.
Prometric, a U.S. based corporation helps clients to develop and launch global testing programs as well as determine results and data by providing technology-enabled testing and assessment that offers market-leading test development and test delivery solutions. A wholly-owned subsidiary of ETS, it credibly develops, administers and delivers millions of tests annually for more than 400 customers who come from various academic, government, finance, corporate, professional and IT fields. It uses Web or utilises a robust network for more than 10,000 test centers in more than 160 countries in order to deliver test flexibility.
Prometric offers registration for ITIL® V4 Foundation exam candidates. You need to log in to www.prometric.com and follow these steps to register for your exam:
Step 1: Sign into the Prometric page, and click on ‘SCHEDULE MY TEST’ option, located on the homepage slider.
Step 2: Pick the sponsor of your choice for your ITIL® V4 Foundation exam. PeopleCert is the sponsor for the exam.
Step 3: Clicking on the sponsor’s name will lead you towards the product page of PeopleCert. There you will be able to find the locations where exams are conducted.
Step 4: Click ‘SCHEDULE MY TEST’ option, which is displayed on the page.
Step 5: Here, you need to pick your country - ‘INDIA’ from the drop down menu. It will schedule your slot for Pune’s ITIL® V4 Foundation exam.
Step 6: Click ‘NEXT’, the page will lead to requirements regarding information and testing center. After going through them, click ‘NEXT’ again.
Step 8: Confirm the pre-approved accommodation for exam, if you are already approved for it.
Step 9: Now, you will have to submit your Eligibility ID and the initial four characters of your Last Name.
Step 10: Once the above information matches, you will be taken to a page where you will pick the date and time of your preference. You can choose from the many options available.
Step 11: You will have to approve your appointment and choose the centre of the test. You also need to fill in other important information.
Pearson VUE is a part of Pearson. The ideal choice of more than 450 credential owners around the world and with more than 35,000 employees around the world, Pearson is the world’s largest learning company. Moreover, it acts as perfect choice of more than 450 credential owners around the world to help in developing, managing, delivering, and growing their testing programs. Pearson VUE is the leader in computer-based testing that handles online practice tests to high-stakes, proctored exams that require the most secured testing environments in the industry.
To schedule an appointment for the ITIL® V4 Foundation exam through Pearson VUE, you need to follow these steps:
Step 1: Sign in to: www.pearsonvue.com .
Step 2: Click on ‘For test takers’ and go to the ‘Schedule an exam.
Step 3: The page will make you choose a sponsor. You can enter PeopleCert as your sponsor.
Step 4: When you click on PeopleCert, go to ‘Sign in’ or ‘Create account’ to book, reschedule or cancel out your exam.
Step 5: When you have signed in successfully, follow the steps to book your ITIL® Foundation exam via Pearson VUE.
You need to visit www.pearsonvue.com, and click ‘For test takers’. After that, you need to follow these steps:
Step 1: Once you click on ‘For test takers’, a drop down list appears from which you need to click on ‘Schedule an exam’.
Step 2: Enter the name of the sponsor. Enter ‘PeopleCert’ to book your ITIL schedule.
Step 3: When you are on the PeopleCert page, locate ‘Find a test center’. Click on it.
Step 4: The above step will take you to a search option, where you can find all the test centres. Enter Pune and click on ‘Search.’
Step 5: You can now pick Pune from the list of test centers available.
Following are the nearest Pearson VUE test centers in Pune:
The Prometric Centre in Pune is located at:
Office: 57, Ground Floor, Graficon Arcade
Sassoon Road, Near Ruby Hall Clinic,
Pune, Maharashtra 411001
Phone: 096198 65406
Fees are charged for all the components of the certification. It varies as per the levels of ITIL® Certification exam, which is elaborated below:
ITIL® Exam Cost (V3 & V4)
Price for India
ITIL® V4 Foundation
Service Lifecycle Modules
Continual Service Improvement
Service Capability Modules
Planning, Protection, and Optimization
Operational Support and Analysis
Service Offerings and Agreements
Release, Control, and Validation
ITIL® Managing Across the Lifecycle
It costs about INR 19,999 in Pune to get Instructor-Led training of ITIL® V4 Certification. Generally, the training is 90 days long, in which you will get 90 days of access to ITIL® V3 2011 Certification training in Pune.
The ITIL® V4 Certification cost carries additional components, such as ITIL Practice Tests and ITIL® Study Guide. While looking for study packages, you can go for paperback editions, or you can choose soft copies for your study material. Not opting for the study guide will bring down the cost by about $30. You also have the access of practice tests which are available online. You can purchase the tests offered by the official website of ITIL Certification exam for $25 to $50.
Here are the few considerations that you must keep in mind while searching for the best ITIL® V4 Certification Training Institutes in Pune:
ITIL® V4 Certification Training can be taken up by the following professionals:
The prerequisites that you need to consider to choose the best ITIL® V4 Certification Trainer in Pune:
The fee for classroom training for ITIL® V4 Certification in Pune is up to 19,999. The training usually takes three or four days to finish.
Having an ITIL® V4 Certification training in Pune can aid you in understanding the management service and processes. Here are some major benefits of ITIL® V4 Certification training:
Better Resources : ITIL® V4 gives you a fresh perspective into the possibilities of your field. It helps you in managing and carrying out your work better. It also enables you to apply your knowledge more effectively and process the ITIL services, further enhancing your efficiency and productivity.
Increased Remuneration: Your career and job opportunities increase exponentially, once you finish your ITIL® V4 certification. An ITIL® certified professional, based in Pune, can aim for a 15% raise. The figures may vary between individuals, their work experience and skill set, but it will still be higher than the average figure which a professional without the certification earns.
Recognition and appreciation: Once you have ITIL® V4 certification, you can showcase your knowledge and expertise to a bigger pool. It helps you get recognized among your peers and superiors.
Enhanced Vocabulary: When you go through several rounds of ITIL training, your vocabulary automatically enhances and you became savvy with the commonly used terminologies across corporations.
Comprehensive View: The specific training of ITIL helps you gain an expertise in the IT infrastructure and services across various organizations and businesses. The certification gives you a fresh perspective and global view of the daily working, thereby increasing your value to the management.
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ITIL certification in Pune ITIL guidelines lay the foundation for defining business compliance and setting in place definitive strategies for business improvement. Using ITIL, business can achieve measureable improvements in quality, achieve streamlined business processes and enhance their profitability. The ITIL set of credentials starts with the Foundation certification, and you can get started on achieving this by signing up for the ITIL Foundation certification training in Pune. Among the most widely accepted global best practices in IT service management, ITIL certification in Pune can help you get miles ahead in your career. The ITIL training in Pune will give you a thorough understanding of Service design, transitions and operations and you will be able to implement a successful Service strategy. You will learn all about service management, the service lifecycle and key principles and models. After completing the ITIL Foundation training in Pune, you can sit for the certification exam. KnowledgeHut?s ITIL course in Pune teaches generic concepts and functions that will help you to implement best practices in your business and increase growth. If your wish is to get ahead of your peers and get noticed by your employers, then the ITIL certification training in Pune is the right way to make a start!