ITIL® V4 Foundation Certification Training in Pune, India

Path to Become ITIL® MP & ITIL® SL

  • 16 hours of Instructor-led training
  • 16 PDUs (or 25 PDUs on completion of classroom training + 9 hrs of e-learning)
  • KnowledgeHut is an ATO of Peoplecert and a Certified Partner of Axelos
  • Course fee includes Foundation exam fee
  • 2 sample papers to practice for the certification exam

ITIL® Course Overview

1) What is ITIL®?

Business and technology go hand in hand and in order for a company to be successful, both the IT and corporate objectives need to evolve. IT Service Management (ITSM) is responsible for the development of the IT services driven by the knowledge of the current processes involved in the organization.

The Information Technology Infrastructure Library (ITIL®) is a framework designed for the standardization of selecting, planning, delivering, and maintaining the IT services and processes within an organization or with respect to services delivered to customers. The framework helps in achieving the predicted service delivery by improving efficiency.

One of the reasons why ITIL® is so well-appreciated and in demand globally is because of its versatility. ITIL® has been designed by keeping in mind the needs of different organizations. This allows the organization to incorporate the framework according to their requirements. One can estimate the scalability and flexibility of ITIL® with the fact that it can be easily adapted due to its ability to work in alignment with other practices such as Six Sigma, COBIT or TOGAF.

2) Certification Levels in ITIL® 4

The ITIL® 4 certification scheme has been designed in a way to align it with the existing ITIL® v3 and provide a clear path for the practitioners to continue developing their skills.

Below are the four certification levels within the ITIL® 4 scheme:

  • ITIL V4 Foundation - now available
  • ITIL Managing Professional (MP) - launching 2020
  • ITIL Strategic Leader (SL) - launching H1 2020
  • ITIL 4 Master - launching H2 2020

ITIL® V4 was introduced with new updates and schemes such as the embodiment of ITIL® Foundation and the ITIL® Master exams.

Once a student clears the foundation level examination, the next steps are the Managing Professional and Strategic Leader. Both these levels have a different set of examination and scheme.

ITIL V4 Foundation:

The ITIL® 4 Foundation Certificate is an introduction to ITIL® 4 framework. It allows the candidates to understand the IT Service Management by using the end-to-end operating model. It deals with the creation, delivery, and continual improvement of IT services and products. ITIL® 4 certified professionals can use the framework to enhance the IT Service Management capabilities in their organizations.

ITIL Managing Professional (MP)

ITIL® Managing Professional (MP) is designed for professionals who engage with technology and digital teams throughout the organization.

They are not just confined to the IT departments. This course attempts to give experience and expertise to run successful teams, IT projects, and workflows.

Modules cover ‘ITIL® Specialists’ in -

  • Drive Stakeholder Value
  • Create, Deliver and Support
  • High Velocity IT

ITIL 4 Managing Professional (ITIL MP) is a stream of four modules that are part of ITIL 4, the next evolution of ITIL.

ITIL® Specialist Create, Develop and Support

This module includes the expansion of the current ITIL® scope to cover the creation of the services. It also covers the activities involving the ‘core’ service management.

In this module, the focus will be on integrating the value streams and activities for creating, delivering, and supporting IT-enabled services and products.

ITIL® Specialist Drive Stakeholder value

In this module, all the interaction and engagement between the service provider and the customer, suppliers, users, and partners will be covered. The main aim of this module is to use the IT-enabled services to convert demand into value.

This module will help the candidates gain knowledge about SLA design, CX and UX design, communication, multi-supplier management, customer journey mapping, relationship management and many more.

ITIL® Specialist High Velocity IT

This module explores the different ways in which the digital organizations and digital operating models function in high-velocity environments.

Working practices like Agile and Lean, and technologies like Automation, Automated testing and Cloud are used to focus on the delivery of services and products in order to obtain maximum value.

ITIL® Strategist Direct, Plan and Improve

This module helps the candidates hone their practical skills to create an organization that believes in learning and improving and has an effective strategic direction.

It will cover the impact of the different working practices in the organization. It also provides candidates with practices and strategies to plan and deliver improvements.

To obtain the designation ITIL 4 Managing Professional or ITIL 4 Strategic Leader, the candidate must complete all modules in each stream, with ITIL Strategist being a universal module for both streams.

ITIL® Master




ITIL®  Managing Professional

ITIL® Strategic Leader











ITIL® Leader


deliver and









Plan and



Plan and


Digital & IT


ITIL® V4   Foundation

ITIL® Strategic Leader (SL)

This ITIL® Strategic Leader (SL) exam is designed for those who engage with “every digitally equipped assistance”. 

    The objective of this course is to develop an apprentice on how to utilize technology to address and deliver business procedures. It also emphasizes the role of IT in this process.

    The two modules under SL are:

    Both of these exams end at the same level which is the ITIL® Master exam. It is the most advanced level in the examination.

    ITIL® Master

    This certification is a reflection of the holder’s ability to apply ITIL principles and techniques to the workplace and achieve desired business outcomes.

    3) Certification Levels in ITIL® V3

    After the completion of classroom training and a written exam, the admins can complete their ITIL® training and get a certification.

    Levels of ITIL Certification within the ITIL V3 Certification scheme:

      • ITIL Foundation Certification Level
      • ITIL Practitioner Certification Level
      • ITIL Intermediate Certification Levels
      • ITIL Expert Level
      • ITIL Master Level

      1) ITIL® Foundation Certification

      This is the certificate for entry-level candidates and focuses on the key terminologies, elements, and concepts that will be used in the lifecycle of the ITIL®.

      2) ITIL® Practitioner Certification

      This certification will help the professional adapt the ITIL® framework according to the business objectives of their organization. This course can be taken up any time after a foundation certificate has been received. This course will also include metrics, communication, and organizational change management.

      3) ITIL® Intermediate Certifications 

      This certification covers different concepts associated with the ITSM. It is divided into two tracks- service lifecycle and service capability modules.

      4) ITIL® Expert

      At this stage, the Service Management professionals will be able to demonstrate the entire scheme of ITIL®. After this certification, the admin will obtain skills pertaining to the best practices of the ITIL®. Apart from the exam, to earn this certification, one needs 17 credits from previous modules and managing across the lifecycle module.

      5) ITIL® Master

      This is the highest level of certification in which the Service Management professional needs to explain why they chose their areas of study, methods, and principles. There is no certification exam. The Service Management professional must submit written assignments and some oral interviews.

      4) Career Benefits of having ITIL® Certification

      Here are the top career benefits of having an ITIL® certification:

      1. You will gain a detailed insight into the ITIL® framework helping you manage work better.
      2. You will have better job prospects.
      3. You will be recognized for your expertise and management skills in the organization.
      4. You will be able to understand the common terminologies used in business across the industries.
      5. You will be able to better know the relation between business and IT.
      6. There are several ITIL® v3 certifications that will help you build industry-relevant skills and competencies.
      7. The ITIL® certifications will open doors for you in terms of job roles within your organization.
      8. ITIL® is used globally, so there is a lot of potential for job growth in the market.
      9. For a person who has ITIL® Training, remuneration and pay scales will be much higher.
      10. Certified ITIL® professionals are in high demand and the market is stable enough for them to be in demand for a long time. So, investing in ITIL® certification is a low-risk effort.

      5) Benefits of implementing ITIL® in an Organization by ITIL® Certified Professionals

      The overall goal of ITIL® is the improvement of the business service. There are a certain set of practices that helps IT service management. The support system of the business service is optimized using the capabilities of the people, process, technology, and suppliers.

      • ITIL® is one of the most accepted and recognized approaches to IT service management and delivery. It is well-regarded all over the world.
      • ITIL® is a set of practices, not methodology, making it compatible with popular frameworks like PRINCE2 and PMP.
      • ITIL® acts as a service provider by running the IT department. This makes IT a core part of the business.
      • Processes like the ITIL® Incident Management and Problem Management quickly restore the services and also create workarounds.
      • ITIL® also allows organizations to prevent incidents by performing or conducting major incident reviews and eliminating root causes.
      • ITIL® helps your team better understand and manage customer expectations through service level management and business relationship management.
      • Change enablement and Continual Improvement enable the organization to align the services and products to the changing internal and external environments.
      • ITIL® helps in the management of accounts, budget and charging requirements related to service costs.
      • Risk analysis and management activities are one of the processes involved in the ITIL.
      • ITIL® helps keep the customer satisfaction high giving the organization competitive management.

      6) Credit System & Transition from ITIL® V3 to ITIL® V4

      The ITIL® credit system is used to provide support to the certification scheme of the ITIL®. This is done by recognizing your investment in the certifications.

       ITIL® V3 Credit system

      In the ITIL® v3 credit system, a specific credit value is assigned to every ITIL® certification. It is done on the basis of its level of ITIL® content. After the candidate has completed the ITIL® examination, certification and credits are awarded. These credits can be used to get the ITIL® Expert level of certification. For this, the candidate must have at least 22 credits. The credits can also include the 3 credits from the ITIL® practitioner that covers the full spectrum of ITIL® best practice.

      Before advancing to the ITIL® Expert, 17 credits are required to be earned. These can be earned in any order once the two credits for ITIL® Foundation have been completed.

      Here is detailed information on the credits assigned to different ITIL® Certification levels:

      ITIL® Certification Level


      ITIL® V3/V4 Foundation Certification

      2 credits

      ITIL® Intermediate Service Lifecycle stream:

      Service Strategy (SS)

      Service Design (SD)

      Service Transition (ST)

      Service Operation (SO)

      Continual Service Improvement (CSI)

      3 credits each

      ITIL® Intermediate Service Capability stream

      ·         Planning, Protection, and Optimization (PPO)

      ·         Service Offerings and Agreements (SOA)

      ·         Release, Control, and Validation (RCV)

      ·         Operational Support and Analysis (OSA)

      4 credits each

      ITIL® Managing Across the Lifecycle (MALC)

      5 credits

      The following credit values are needed for certification levels higher than the ITIL® Foundation:

      ITIL® Certification Level

      Number of Credits Required

      Composition of Credits

      ITIL® Foundation



      ITIL® Intermediate

      2 credits

      2 credits from ITIL® Foundation

      ITIL® Managing Across the Lifecycle (MALC)

      17 credits

      2 credits from ITIL® Foundation and a minimum of 15 credits from ITIL® Intermediate or complementary qualifications

      ITIL® Expert

      22 credits

      2 credits from ITIL® Foundation, minimum of 15 credits from either ITIL® Intermediate or complementary qualifications, and 5 credits from ITIL® MALC

      The transition from ITIL® v3 to ITIL® 4 scheme:

      One can gain the knowledge and skills required to learn the core concepts of the update while transitioning from ITIL® v3 to ITIL® 4 scheme.

        ITIL® v3 Foundation certified
        Once you have obtained the ITIL® v3 Foundation certification, you can straight away take the ITIL® 4 Foundation to transition into the new scheme. A new single exam will be required to cover the new material in the ITIL® 4 Foundation.

        ITIL® Intermediate/Practitioner level
        If you have started collecting credits from Intermediate or Practitioner levels, it is better to continue with the v3. This will help you prepare for an easy transition while gaining the designation of the ITIL® Managing Professional.

        ITIL® v3 expert
        If you are on this level, get the ITIL® Managing Professional designation by taking the ITIL® Managing Professional Transition module.

        After achieving the designation, you will only need to pursue the ITIL® Leader Digital and Strategy module instead of completing the ITIL® Strategic Leader stream. Completing both the streams will make you eligible to move towards the ITIL® Master.

        7) What is ITIL® V3 Service Capability:

        ITIL® Service Capability modules:

        • ITIL® Operational Support and Analysis
        • ITIL® Planning, Protection, and Optimization
        • ITIL® Release, Control, and Validation
        • ITIL® Service Offerings and Agreements

        ITIL® Operational Support and Analysis

        • ITIL® Operational Support and Analysis (OSA) module focuses on enabling event, problem, incident, access, request, IT operations, technical, and application management.
        • This module teaches organizations and individuals, the management of day-to-day operations of IT services.
        • The candidates also learn the implementation of the ITIL® processes enabling them to deliver and support IT services. 
        • The worth of this module is 4 credits.

        ITIL® Planning, Protection, and Optimization

        • One of the certifications of the ITIL® Service Capability workstream is the Planning, Protection, and Optimization (PPO) module.
        • The module focuses on enabling availability, capacity, demand management, information security, and IT service continuity.
        • Based on the ITIL® Service Design publication, the PPO course helps to develop an understanding of the ITIL® Service Design processes.
        • The PPO module is worth 4 credits.

        ITIL® Release, Control, and Validation

        • This module focuses on the practical applications of Release, Control, and Validation (RCV). 
        • This includes enabling plans, test, and implementing new services to meet the needs of the user and organization.
        • The course’s content is from the guidance contained in the ITIL® Service Transition publication.
        • The module is worth 4 credits.

        ITIL® Service Offerings and Agreements

        • ITIL Service Offerings and Agreements (SOA) focuses on the practical applications of the SOA practices to enable portfolio, service catalogue, service level, supplier, demand, and financial management.
        • This course is based on the guidance mentioned in the ITIL® Service Design and ITIL® Service Strategy publications.
        • This course helps the candidates understand the stages of the lifecycle of ITIL® – service strategy, design, transition, and continual improvement. 
        • The SOA module can help you earn 4 credits.

        8) Why was ITIL® V4  launched by Axelos?

        The most significant purpose for developing an advanced version of the ITIL® V3 was because of its specific shortcomings. These are -
              1. An unsatisfactory involvement with the ITSM Community
              2. Incompetent to perceive the current trends in software developments and IT services.

        The latest version addressed the bad relationship issues by giving them a heads-up as it will publish the updates in the community, thus avoiding any hindrance in the free flow of data. Moreover, to give the students a complete overview from the beginning, the whole foundation course under the ITIL® V4 has been revised. It is updated based on the requirements of modern business. What makes these revisions so accurate is the fact that they are based on the feedback of millions of ITIL® practitioners and are completely practical.

        Evolution of ITIL® V4 -

          • Evolved ITIL® practices in the wider context of customer experience, value streams, and digital transformation.
          • Embracing advanced ways of connecting with the community by adapting to the new ways of working such as DevOps, Agile and Lean hence promoting new alliances.
          • The framework of ITIL® V4 is designed to give comprehensive guidance to organizations on how they should address the new service management challenges effectively and utilize the latest technologies which will help them transform digitally.
          • Designed to assist the organization to provide effective governance and deliver accurate IT service management which is flexible, coordinated and integrated. The flexibility also allows the organization to provide accurate data all over the business without any interruptions to the free flow of data, ultimately improving the customer experience.
          • This update has made the ITIL® framework way more extensible. agile, and collaborative.

          What you will learn

          • The concepts, terms and terminology of ITIL®
          • ITIL® 4 best practices and how to implement them to streamline processes for continuous improvement

          • Fundamentals of Service Management, Service Lifecycle and other IT-enabled services.

          • Applying practices learnt to improve business decisions and optimize customer expectations

          • An in-depth preparation for ITIL® 4 Foundation certification


          There are no specific prerequisites for this course, and Axelos has not defined any specific eligibility criteria for the ITIL® 4 Foundation exam. However, the ITIL® 4 Foundation certification is in itself a prerequisite for the higher levels of ITIL® qualifications.

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          Who should take this ITIL® Certification?

          • IT professionals
          • Business managers
          • Business process owners
          • Project managers
          • Students and individuals with interest in IT Services Management
          • ITSM Managers and aspiring ITSM Managers
          • Professionals working in other areas of IT like digital, product, development and service.
          • ITIL certified professionals who want to transition to the new version V4



          ITIL® Exam Prep

          The KnowledgeHut exam plan has been meticulously planned and created by resourcing ITIL® 4 questionnaires and exam blueprints. These will give you maximum learning benefit for clearing the exam at the very first attempt.


          The KnowledgeHut Guarantee

          Our USP is the quality of our training. Our instructors have created the most comprehensive curriculum for you to clear the exam. Check our 100% refund guarantee!


          Certification Journey Support

          Not just in learning, but you will get support in all aspects of the certification. Right from assistance with enrolling for exams to solving your doubts post workshop, we have your back!

          ITIL® Course Curriculum

          • Best Practice
          • ITIL History
          • ITIL Framework
          • ITIL Service Value System
          • The Four Dimensions Model
          • Benefits of ITIL
          • Service
          • Service Management
          • Value
          • Outputs Vs Outcomes
          • Costs
          • Risks
          • Utility and Warranty
          • Stakeholders
          • Value Co-creation
          • Products and Services
          • Service Offerings
          • Service Relationship
          • The ITIL Guiding Principles
          • Nature, Use and Interaction of the Guiding Principles
          • Focus on value
          • Start where you are
          • Progress iteratively with feedback
          • Collaborate and promote visibility
          • Think and work holistically
          • Keep it simple and practical
          • Optimize and automate
          • The Four Dimensions of Service Management
          • Organization and People
          • Information and Technology
          • Partners and Suppliers
          • Value Streams and Processes
          • External Factors
          • Service Value System Overview
          • Service Value Chain
            • Plan
            • Improve
            • Engage
            • Design and Transition
            • Obtain/Build
            • Deliver and Support
          • ITIL Management Practices
          • Information Security Management
          • Relationship Management
          • Supplier Management
          • IT Asset Management
          • Monitoring and Event Management
          • Release Management
          • Service Configuration Management
          • Deployment Management
          • Change Enablement
          • Incident Management
          • Problem Management
          • Service Request Management
          • Service Desk
          • Service Level Management
          • Continual Improvement

          ITIL® Certification Process

          ITIL® Salary & Role:

          The average income of an ITIL® V3 certified Incident Manager based in Pune is INR 494,005 per annum. The annual salary ranges between INR 2,69,000 to INR 9,38,000 in Pune.

          The range of the annual salary of an ITIL® V3 certified Problem Manager is between INR 5,62,161 - INR 22,70,447.

          A Change Manager with an ITIL® V3 certification usually makes around INR 6,30,000 in Pune. The annual salary ranges between INR 500,000 to INR 9,40,000 per annum.

          An ITIL® V3 certified Business Relationship Manager earns up to INR 571,315 in a year. The annual salary ranges between INR 291,231 - INR 10,00,000

          A Project Manager with an ITIL® V3 certification in Pune can make INR 1,681,000 in a year. The annual salary ranges between INR 1,200,000 to INR 2,600,000.

          The average salary of a Service Delivery Manager with an ITIL® V3 certification based in Pune is INR 1,586,714. The annual salary ranges between Rs. 6,18,000 to Rs. 30,00,000 in Pune.

          The responsibilities and salaries of the ITIL® V3 Service Strategy jobs in Pune are as follows:

          Sl No.
          ITIL Roles
          Salary in Pune (per annum)
          1.Business Relationship Manager
          The responsibilities of Business Relationship Manager include finding out the needs of the clients, ensuring positive relations with the customers and making sure that the needs have been met by the service provider.
          INR 365,556
          2.Demand Manager
          The role of a Demand Manager is to influence, anticipate and understand the demands of the clients while ensuring that quality services are delivered to them.
          INR 5,89,661
          3.Financial Manager
          Financial Managers manage the budgeting, accounting and costing requirements of the IT service provider.
          INR 1,018,818
          4.IT Steering Group (ISG)
          IT Steering Group aligns IT services and business strategies. It consists of the senior level management that makes sure the business and IT strategies are aligned.

          5.Service Portfolio Manager
          Service Portfolio Manager cooperates with the IT Steering Group to come up with strategies to be used to serve customers.
          INR 1,135,223

          The responsibilities and salaries of the ITIL® V3 Service Design Roles in Pune are as follows:

          Sl No.
          Salaries (per annum)
          1.Applications Analyst
          An Applications Analyst manages applications throughout their lifecycle.
          INR 1,002,980
          2.Availability Manager
          Availability Managers work toward the betterment of IT services by analyzing, defining, measuring, and planning.

          3.Capacity Manager
          Capacity Managers make sure that the delivery of services is carried out and ensure that infrastructure and services are delivered in the agreed capacity and performance targets are met in a timely and cost-effective manner.

          4.Compliance Manager
          Compliance Managers are the professionals who maintain the ethical integrity of the company. They ensure that all the departments comply with the rules and are consistent with the practices employed.
          INR 4,14,881
          5.Enterprise Architect
          Enterprise Architects maintain Enterprise Architecture (EA), an important component of a business, including their interrelations.
          INR 2,300,000
          6.Information Security Manager
          The integrity, confidentiality, IT services, assets  and organization’s availability are managed by the Information Security Manager.
          INR 1,241,304
          7.IT Service Continuity Manager
          IT Service Continuity Manager manages risks that can have a serious impact on the IT services.

          8.Risk Manager
          Risk Managers analyze the value of business assets to recognise, evaluate and control  the risks.
          9.Service Catalogue Manager
          A Service Catalogue Manager ensures that the information is accurate and up-to-date with the Service Catalogue.

          10.Service Design Manager
          Service Design Managers are responsible for coming up with new and improved services by producing quality, secure, and resilient designs.

          11.Service Level Manager
          The Operational Level Agreements, Underpinning Contracts and Service Management Processes are managed by the Service Level Manager.
          INR 4,50,000
          12.Service Owner
          Service Owners are responsible for carrying out negotiation for the Operational Level Agreements (OLAs)

          13.Supplier Manager
          Supplier Manager supports the requirements of the business, meets the commitments and holds up the contractual needs of the business and the third parties.

          14.Technical Analyst
          Technical Analysts apply their expertise to provide technical supervision and expertise to the IT service infrastructure.
          INR 644,857

          The  salaries and responsibilities of the ITIL® V3 Service Transition Roles and Boards in Pune are as follows:

          Sl No.
          Salaries (per annum)
          1.Application Developer
          The Application Developer builds and maintains custom applications as well as customizes the products from software vendors to provide functionality for the IT infrastructure.
          INR 589,988
          2.Change Advisory Boards (CAB)
          The Change Advisory Board members advise, manage and assess the problems that can be solved by scheduling changes and prioritizing issues.

          3.Change Manager
          The main role of a Change Manager is to implement new changes with minimum disruption to IT services.
          INR 630,000
          4.Configuration Manager
          A Configuration Manager maintains the information about the items of configuration, which are necessary for the delivery of IT services.
          INR 10,75,000
          5.Emergency Change Advisory Board (ECAB)
          Emergency Change Advisory Board (ECAB) acts as an extension of the Change Advisory board, and makes decisions about high impact emergency change.

          6.Knowledge Manager
          The goal of the Knowledge Manager is to efficiently manage, gather, store and improve the shared information and knowledge.
          INR 6,89,773
          7.Project Manager
          The responsibility of Project Manager includes deploying a major release within the predicted cost, time, and quality estimates by planning and coordinating the resources.
          INR 1,681,000
          8.Release Manager
          The objective of a Release Manager is to secure the integrity of the environment and make sure that suitable commodities are released.
          9.Test Manager
          The Test Manager ensures that the customer expectations are met through the deployed releases and services and verifies that the IT Operations is able to support the new service.
          INR 1,368,000

          The average annual salaries and responsibilities of the ITIL® V3 Service Operation Roles and Boards in Pune are as follows:

          Sl No.
          Salaries (per annum)
          1.1st Level Support
          The 1st Level Support staff registers and classifies incidents and delivers an immediate response to the complaints that come in.

          2.2nd Level Support
          2nd Level Support takes over situations that cannot be resolved by the initial support. If they fail to resolve the situation, the case is forwarded to the Problem Management.

          3.3rd Level Support
          Third-Party suppliers are those who provide additional support to the 3rd Level, when requested by the 2nd Level.

          4.Access Manager
          Access Managers restrict entry to unauthorized users and provide service to those users who are permitted and authorized.

          5.Facilities Manager
          Facilities Manager controls the environment of IT infrastructures, such as power and cooling, building access management, and environmental monitoring.
          INR 9,58,000 K
          6.Incident Manager
          Incident Managers carry the reporting and effectively implement the processes that are in place.
          INR 6,74,000
          7.IT Operations Manager
          It is the job of an IT Operations Manager to ensure that day-to-day activities are conducted in a responsible and appropriate way.
          INR 8,60,000
          8.IT Operator
          An IT Operator performs operational activities which ensure that jobs are being performed as per plan. They also oversee the execution of equipment and perform backups when needed.

          9.Major Incident Team
          Major Incident Team is led by the Incident Manager and concentrates on the solution of issues that may crop up. It is comprised of IT experts and managers who work on delivering quality customer service.

          10.Problem Manager
          A Problem Manager manages the lifecycle of all problems so that incidents do not happen again and minimize the impact of incidents that cannot be prevented.

          11.Service Request Fulfilment Group
          A Service Request Fulfilment Group specializes in the fulfillment of certain types of Service Requests

          The responsibilities and salaries of the ITIL® V3 Continual Service Improvement Roles in Pune are as follows:

          Sl No.
          Salaries (per annum)
          1.CSI Manager
          The responsibilities of a Continual Service Improvement (CSI) Manager include managing improvements to IT services and IT Service Management processes.

          2.Process Architect
          The Process Architects maintain the architecture, while consolidating the changes and processes, making sure that the work is completed in a seamless way.
          INR 7,46,000
          3.Process Owner
          The Process Owners design, sponsorship and continually improve the processes and management of services.

          ITIL® Exam:

          You can adopt the Plan-Do-Check-Act method, also known as the PDCA Cycle to prepare for your exam. The PDCA Cycle is:

          Plan: You need to start off by studying a single round of ITIL lifecycle. Next, you need to  make a study plan for yourself. You can also take  full-length practice tests.

          Do: Continue the above approach with DO step. Implement your plan with your sincere efforts.

          Check: Review your test scores and determine the areas where you can use some improvement.

          Act: Once you have confronted your weak spots, you need to start your revision and practise until you accomplish your targets.

          Prometric, a U.S. based corporation helps clients to develop and launch global testing programs as well as determine results and data by providing technology-enabled testing and assessment that offers market-leading test development and test delivery solutions.  A wholly-owned subsidiary of ETS, it credibly develops, administers and delivers millions of tests annually for more than 400 customers who come from various academic, government, finance, corporate, professional and IT fields. It uses Web or utilises a robust network for more than 10,000 test centers in more than 160 countries in order to deliver test flexibility.

          Prometric offers registration for ITIL® V4  Foundation exam candidates. You need to log in to and follow these steps to register for your exam:

          Step 1: Sign into the Prometric page, and click on ‘SCHEDULE MY TEST’ option, located on the homepage slider.

          Step 2:  Pick the sponsor of your choice for your ITIL® V4 Foundation exam. PeopleCert is the sponsor for the exam.

          Step 3:   Clicking on the sponsor’s name will lead you towards the product page of PeopleCert. There you will be able to find the locations where exams are conducted.

          Step 4:  Click ‘SCHEDULE MY TEST’ option, which is displayed on the page.

          Step 5: Here, you need to pick your country - ‘INDIA’ from the drop down menu. It will schedule your slot for Pune’s  ITIL® V4 Foundation exam.

          Step 6: Click ‘NEXT’, the page will lead to requirements regarding information and testing center. After going through them, click ‘NEXT’ again.

          Step 7: The steps will lead you to the information screen, which contains Privacy Policy Review. After agreeing to the conditions displayed above, click ‘NEXT’ to keep going.

          Step 8: Confirm the pre-approved accommodation for exam, if you are already approved for it.

          Step 9: Now, you will have to submit your Eligibility ID and the initial four characters of your Last Name.

          Step 10: Once the above information matches, you will be taken to a page where you will pick the date and time of your preference. You can choose from the many options available.

          Step 11: You will have to approve your appointment and choose the centre of the test. You also need to fill in other important information.

          Pearson VUE is a part of Pearson. The ideal choice of more than 450 credential owners around the world and with more than 35,000 employees around the world, Pearson is the world’s largest learning company. Moreover, it acts as perfect choice of more than 450 credential owners around the world to help in developing, managing, delivering, and growing their testing programs. Pearson VUE is the leader in computer-based testing that handles online practice tests to high-stakes, proctored exams that require the most secured testing environments in the industry.

          To schedule an appointment for the ITIL® V4 Foundation exam through Pearson VUE, you need to follow these steps:

          Step 1: Sign in to: .

          Step 2: Click on ‘For test takers’ and go to the ‘Schedule an exam.

          Step 3: The page will make you choose a sponsor. You can enter PeopleCert as your sponsor.

          Step 4: When you click on PeopleCert, go to ‘Sign in’ or ‘Create account’ to book, reschedule or cancel out your exam.

          Step 5: When you have signed in successfully, follow the steps to book your ITIL® Foundation exam via Pearson VUE.

          You need to visit, and click ‘For test takers’. After that, you need to follow these steps:

          Step 1: Once you click on ‘For test takers’, a drop down list appears from which you need to click on ‘Schedule an exam’.

          Step 2: Enter the name of the sponsor. Enter ‘PeopleCert’ to book your ITIL schedule.

          Step 3: When you are on the PeopleCert page, locate ‘Find a test center’. Click on it.

          Step 4: The above step will take you to a search option, where you can find all the test centres. Enter Pune and click on ‘Search.’

          Step 5: You can now pick Pune from the list of test centers available.

          Following are the nearest Pearson VUE test centers in Pune:

          1. Focus Data-tech Systems Pvt Ltd

            #CTS No. 2128, Ushakiran Aprt.
            Ground floor, Shukrawar Peth
            Near Vijayanagar Colony Garden
            Maharashtra 411002


          2. Proactive IT Service Pvt. Ltd.

            Shrirang House, B 4th Floor
            Opp.Jangli Maharaj Temple,
            J.M.Road,Shivaji Nagar,
            Maharashtra 411005

            Phone: +91 20 30482222

          3. 3RI Technologies Pvt. Ltd.

            1206/4B, Durgashankar,
            Near Shubham Hotel, Opp. Sambhaji Park,
            J M Road, Shivajinagar
            Maharashtra 411004

            Phone: +91 2025511177

          4. Technohard Computers

            1289 J.M.ROAD
            Kashinath Sadan
            Maharashtra 411005

            Phone: 02025530291

          5. 3D Structure Multimedia

            Off No.215, 2nd Floor,
            Patil Plaza, Mitramandal chowk,
            Parvati, Swargate
            Maharashtra 411009


          The Prometric Centre in Pune is located at:

          Office: 57, Ground Floor, Graficon Arcade
          Sassoon Road, Near Ruby Hall Clinic,
          Pune, Maharashtra 411001

          Phone: 096198 65406

          Fees are charged for all the components of the certification. It varies as per the levels of ITIL® Certification exam, which is elaborated below:

          Sl No.

          ITIL® Exam Cost (V3 & V4)

          Price for India


          ITIL®V3  Foundation



          ITIL® V4 Foundation



          ITIL® Intermediate

          Service Lifecycle Modules

          Service Design


          Service Strategy


          Service Operation


          Service Transition


          Continual Service Improvement


          Service Capability Modules

          Planning, Protection, and Optimization


          Operational Support and Analysis


          Service Offerings and Agreements


          Release, Control, and Validation



          ITIL® Practitioner



          ITIL® Managing Across the Lifecycle


          ITIL®Certification cost:

          It costs about INR 19,999 in Pune to get Instructor-Led training of ITIL® V4 Certification. Generally, the training is 90 days long, in which you will get 90 days of access to ITIL® V3 2011 Certification training in Pune.

          The ITIL® V4 Certification cost carries additional components, such as ITIL Practice Tests and ITIL® Study Guide. While looking for study packages, you can go for paperback editions, or you can choose soft copies for your study material. Not opting for the study guide will bring down the cost by about $30. You also have the access of practice tests which are available online. You can purchase the tests offered by the official website of ITIL Certification exam for $25 to $50.

          ITIL® Training:

          Here are the few considerations that you must keep in mind while searching for the best ITIL® V4 Certification Training Institutes in Pune:

          • The training institute must be accredited by Axelos through Peoplecert.
          • The institute must have a high success rate. 
          • The consultants and trainers must hold credible experience.
          • Ensure that you are provided with the Pre-Courseware to come up with more specific queries. 
          • The training must have role plays, case studies and considerable exposure. The classes should not be limited to slides and classrooms. 
          • You must make sure that you are getting the return of your investment and are adding real value to your education.

          ITIL® V4 Certification Training can be taken up by the following professionals:

          • IT & Business Supervisory staff
          • IT Professionals (Application, Voice, System, Technical, Network,)
          • Team leaders
          • IT audit managers
          • Service Designers
          • Executives, SMEs, and Managers
          • IT Architects
          • IT Consultants
          • IT Security Managers
          • IT Planners
          • Business Leaders

          The prerequisites that you need to consider to choose the best ITIL® V4 Certification Trainer in Pune: 

          • Make sure that the trainers are senior consultants, who are also certified as ITIL Master.
          • The trainer must provide you support throughout the process.
          • Check the total years of experience of the trainer in the field.
          • You must make sure that your trainer’s attitude is right and appropriate.
          • You must also get acquainted with the services that your trainer provides to make you learn your concepts better. 
          • You should take the Exam Preparation techniques given by your trainer into consideration. 
          • You should explore the fee structure and compare the packages to get yourself the best value for money packs. 

          The fee for classroom training for ITIL® V4 Certification in Pune is up to 19,999. The training usually takes three or four days to finish.

          Having an ITIL® V4 Certification training in Pune can aid you in understanding the management service and processes. Here are some major benefits of ITIL® V4 Certification training:

          Better Resources : ITIL® V4 gives you a fresh perspective into the possibilities of your field. It helps you in managing and carrying out your work better. It also enables you to apply your knowledge more effectively and process the ITIL services, further enhancing your efficiency and productivity.

          Increased Remuneration: Your career and job opportunities increase exponentially, once you finish your  ITIL® V4 certification. An ITIL® certified professional, based in Pune, can aim for a 15% raise. The figures may vary between individuals, their work experience and skill set, but it will still be higher than the average figure which a professional without the certification earns.

          Recognition and appreciation: Once you have ITIL® V4 certification, you can showcase your knowledge and expertise to a bigger pool. It helps you get recognized among your peers and superiors.

          Enhanced Vocabulary: When you go through several rounds of ITIL training, your vocabulary automatically enhances and you became savvy with the commonly used terminologies across corporations.

          Comprehensive View: The specific training of ITIL helps you gain an expertise in the IT infrastructure and services across various organizations and businesses. The certification gives you a fresh perspective and global view of the daily working, thereby increasing your value to the management. 

          Meet your instructors

          Become an Instructor

          Sam Elgawady


          A consultant and practitioner of ITSM, Project Management, Process Improvement, ITIL Capabilities and Lifecycle Trainer, and IT Business Analyst; Sam has over 15 years of experience in the IT industry.

          Having started his career as a computer technician, then a system administrator, he subsequently went on to play the roles of Business Analyst, IT Manager, IT Consultant, Project Manager, and Training Manager. He has implemented solutions, improved IT Processes, managed projects and delivered training initiatives, and workshops on various best practices including Project Management, ERP & CRM, Business Analysis, ITIL V2 and V3 Track, COBIT, ISO20K to a number of leading private and public sector organisations in Australia, Malaysia, Hong Kong, Egypt, Qatar, Oman, Nigeria, Kuwait, Jordan, KSA and UAE. His mentoring and counselling capabilities are beyond par and he brings in his vast experience while tutoring professionals who wish to become experts in their fields.

          View Profile

          Prayas Kad

          Lead Management Trainer & Consultant

          Prayas has over 15 years of IT experience spanning across Project & Test Management, Stakeholder Management, Software Validation & Verification, Data Migrations & Integration, Learning & Development Projects, Data warehousing, Business Intelligence and Software Developments, Reporting and Analytics. Assignments. 
          His expertise is primarily in domains like Insurance, Finance, Banking, Telecom Billing, Aircraft Software Maintenance MRO, CRM, UK E-Governance Projects, Publishing Media, and Retails.
          He brings in his vast experience and expertise into his training workshops, and mentors participants in areas of Test management and Integration.

          View Profile

          Milind Gawaskar

          Business Analyst

          Milind is an IT Service Management (ITSM / ITIL) and Business Process Consultant with more than 11 years of versatile IT industry experience and balanced exposure across crucial IT areas including IT Strategy, IT Pre-Sales, IT Service Delivery, IT Risk & Assurance, IT Service Management & Performance Improvement, IT Governance, Business Process Management, Organizational Change Management, Application Development & Support and Infrastructure Support.

          His vast area of expertise helps him mentor and train professionals on a variety of subjects and fields. His qualifications include certifications from Lean Digital, ITIL and COBIT.

          View Profile

          Ian Hirst

          Project Manager

          Ian Hirst is a Certified Project Management Professional (PMBOK) and a highly experienced Project Management and Information Technology specialist who has been involved in the IT industry for over 30 years.

          Ian is a Project and Program Management trainer, instructor and counsellor providing project health check, project recovery and program planning support to a variety of business and IT projects and programs in many organizations. 

          He has been a lecturer at the Australian National University and the University of NSW. 
          Ian’s expertise lies in : 
          • Project & Programme Management
          • Transition Management
          • Stakeholder Management
          • Change Management
          • IT Governance
          • Software Development
          • IT Infrastructure
          • Testing & Test Management
          • Business & Systems Analysis
          • Business Process Re-engineering
          • Requirements Management
          • Risk Management
          …among other disciplines.

          View Profile

          reviews on our popular courses

          Review image

          The training was really good. It was very helpful in understanding the IT organisation process and related problems.

          Manoj Lawand

          Application Support Analyst
          Attended ITIL® V4 Foundation Certification workshop in October 2019
          Review image

          It was a good training. Thank you, KnowledgeHut!

          Abhishek Swain

          Senior Product Specialist
          Attended ITIL® V4 Foundation Certification workshop in December 2019
          Review image

          It was a good workshop conducted by KnowledgeHut. All the materials and resources were adequate. The support via chat was also very good. Overall, a useful experience.

          Pradipto Chakrabarty

          Business delivery leader
          Attended ITIL® V4 Foundation Certification workshop in December 2019
          Review image

          Recently, I had completed my ITIL training from KnowledgeHut. It was a very good experience with well-experienced instructors.

          Gopala T Rao

          Manager IT
          Attended ITIL® V4 Foundation Certification workshop in December 2019
          Review image

          I had attended the 2-day ITIL Foundation training. The trainer was very knowledgeable and gave real examples to explain all the concepts.

          Sanchita Biswas

          Project Manager
          Attended ITIL® V4 Foundation Certification workshop in October 2019
          Review image

          A collaborative and informative session. I liked how the trainer explained the things with live examples.

          Abdul Aziz Nadaf

          Sr. Quality Assurance Engineer
          Attended ITIL® V4 Foundation Certification workshop in August 2019
          Review image

          It was an excellent workshop that I had ever attended and the instructor was very knowledgeable. The course delivery included many current market examples.

          Mohammed Sadhik

          KSA IT Lead
          Attended ITIL® V4 Foundation Certification workshop in August 2019
          Review image

          The teaching faculty had good knowledge and explained with examples which were really helpful to understand the topics. Overall, a good experience!

          Raj Kumar A

          Procurement Lead
          Attended ITIL® V4 Foundation Certification workshop in August 2019



          Any registration cancelled within 48 hours of the initial registration will be refunded in FULL (please note that all cancellations will incur a 5% deduction in the refunded amount due to transactional costs applicable while refunding). Refunds will be processed within 30 days of receipt of written request for refund. Kindly go through our Refund Policy for more details:

          Please send in an email to, and we will answer any queries you may have! 

          Have More Questions?

          ITIL® V4 Foundation Certification Course in Pune

          ITIL certification in Pune ITIL guidelines lay the foundation for defining business compliance and setting in place definitive strategies for business improvement. Using ITIL, business can achieve measureable improvements in quality, achieve streamlined business processes and enhance their profitability. The ITIL set of credentials starts with the Foundation certification, and you can get started on achieving this by signing up for the ITIL Foundation certification training in Pune. Among the most widely accepted global best practices in IT service management, ITIL certification in Pune can help you get miles ahead in your career. The ITIL training in Pune will give you a thorough understanding of Service design, transitions and operations and you will be able to implement a successful Service strategy. You will learn all about service management, the service lifecycle and key principles and models. After completing the ITIL Foundation training in Pune, you can sit for the certification exam. KnowledgeHut?s ITIL course in Pune teaches generic concepts and functions that will help you to implement best practices in your business and increase growth. If your wish is to get ahead of your peers and get noticed by your employers, then the ITIL certification training in Pune is the right way to make a start!