ITIL® V4 Foundation Certification Training in Pune, India

A comprehensive foundation course for best delivery of digital products, services

  • Leverage ITIL to gain optimal value from IT and digital services
  • Drive creation, delivery, continual improvement of tech-enabled products, services
  • Immersive learning with real-world simulations, case studies, auto-graded assessments, more
  • 220,000 + Professionals trained
  • 250 + Workshops every month
  • 70 + Countries and counting

Level up your ITSM skills

Build the skills that enable enterprises to successfully deliver IT services to customers. Learn how ITIL® provides a common language and tools that power collaboration within IT teams, to deliver value across the business. Start with the core concepts and definitions of ITIL 4—the latest evolution of the ITIL framework—and learn about the ITIL 4 service value system. 

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Highlights

  • 16 Hours of Live Instructor-Led Online Sessions

  • Earn 16 PDUs on Course Completion

  • 40 Hours of On-Demand Self-Paced Learning

  • 8 Assessments, 6 Recall Quizzes, More

  • Exam Fee Included in Course Fee

  • Lifetime Access to Courseware

Accredited by

Why ITIL® 4 Foundation?

itil-foundation-certification-training

The future is bright for service management, whether looked at through an IT lens or a business focus. Covid-19 has further put service management under the microscope and delivering business value rather than technology solutions is now the raison d’être for IT Service Management.

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Not sure how to get started? Our Learning Advisor is happy to help you.

Contact Learning Advisor

The KnowledgeHut Advantage

An immersive learning experience

Immersive Learning

immersive-learning
  • On-demand videos
  • Case studies
  • Assessments, flashcards and recall quizzes
  • Comprehensive assignments

Work-like Experiences

Work-like-experiences
  • Activities and real-world simulations
  • Experiential learning
  • Case studies

Outcome-Focussed

Outcome-Driven-Learning
  • Get advanced learner insights.
  • Measure and track skills progress.
  • Identify areas to improve in.

Blended Learning

blended-learning
  • On-demand, self-paced learning anytime. ​​​​
  • One-to-one mentoring from industry experts.
  • Access to discussion forums, community groups.

The KnowledgeHut Edge

Solid Track Record

KnowledgeHut has empowered thousands of professionals with certifications in ITSM.

Experiential Workshops

Activities, team-based exercises, practical case studies: High energy workshops with hands-on learning.

Comprehensive Exam Support

Theoretical and practical learning backed by mock tests. We’re right by you for any certification assistance.

Mentorship by Industry Experts

One-to-one mentorship, real-world tips and time-tested techniques from accredited expert practitioners.

Continual Learning Support

Webinars, e-books, tutorials, articles, and interview questions - we're right by you in your learning journey!

Exclusive Post-Training Sessions

Six months of post-training mentor guidance to overcome challenges in your ITSM career.

Steps to get ITIL® Foundation certified

Strengthen your knowledge and practice of ITIL® processes and concepts with the latest ITIL® 4 certifications. Validate your expertise as an ITIL professional with the ITIL 4 Foundation certification and take advantage of networking opportunities with the best in the industry.

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path to certification
Prerequisites

Prerequisites for the ITIL® 4 Foundation training program

There are no specific prerequisites for this training and the subsequent ITIL®4 Foundation certification exam.

Who should attend this course?

IT professionals

Business managers

Business process owners 

Project managers

ITSM managers

IT professionals in digital

IT professionals in product

IT professionals in development

IT professionals in service

Professionals transitioning to ITIL4

ITIL® 4 Foundation Certification Course Schedules

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What you will learn in the ITIL® 4 Foundation Training

1

ITIL® Guiding Principles

Understand the Guiding principles for an effective service management decision.

2

Service Management

Understand the Four Dimensions of Service Management and factors that influence it.

3

Governance

Learn about basic governance structuring and modeling.

4

Service Value Chain

Learn about service value chain activities and building it at various levels.

5

Governance activities

Develop an understanding of objectives of various management services and systems.

6

Processes and their activities

Get an understanding of activities of Problem Management, Incident Management, Change Enablement etc.

Skills you will gain in the ITIL® 4 Foundation Certification Course

Engage in organizational transformation

Co-create value

Ensure continued agility

Bring about continual service improvement

Manage problems, risks and incidences

Minimize service disruption

Quantify and demonstrate the value of service

Benchmark services and maximize ROI

Understand and manage customer expectations

Obtain value for money

Transform Your Workforce

Evolve IT skills with your business needs

Whether you’re looking to move from on-premise to the cloud or from monolith to microservices, modernizing your systems can be daunting. Are your teams armed with the digital dexterity they need to tackle whatever comes next?

  • Custom Training Solutions
  • Immersive Learning
  • Learn by doing approach
  • Immediately applicable skills


Skill Up Your Teams
500+ Clients

ITIL 4 Foundation Certification Course Curriculum

Download Curriculum
Video preview 1.

Learning Objectives

Learn about ITIL4, its features, principles and benefits.


  • About ITIL4
  • Components of ITIL4 Framework
  • Benefits of ITIL

Learning Objectives

Explore key concepts on service, its management and value. Learn about stakeholders, products and service relationship.


Topics
  • Service and Service Management
  • Components of Service Value
  • Determine the Value of a Service or Product
  • Stakeholders and Value Creation
  • Products, Services and Service Offering
  • Service Relationship
Video preview 3.

Learning Objectives

Learn in detail about the guiding principles of ITIL.


  • Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate

Learning Objectives

Learn more about ITIL service value system, chain and streams.


  • Organization and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes
  • External factors

Learning Objectives

Learn more about ITIL service value system, chain and streams.


Topics
  • ITIL Service Value System
  • Service Value Chain
  • Service Value Streams
Video preview 6.

Learning Objectives

Learn more about different types of ITSM.


  • Information Security Management
  • Relationship Management
  • Supplier Management
  • Service Level Management
  • IT Asset Management
  • Service Configuration Management
  • Change Enablement
  • Release Management Practices
  • Release Management
  • Deployment Management
  • Monitoring and Event Management
  • Incident Management
  • Problem Management
  • Service Request Management
  • Service Desk
  • Continual Improvement

ITIL 4 Foundation Training and Certification FAQs

ITIL 4 Foundation Training

Our ITIL Foundation certification training has been designed to help you embark on a successful ITSM career by mastering the principles of the ITIL framework. By the end of the course you will gain the expertise to:

  • Build products and services and co-create value with stakeholders and customers
  • Apply the guiding principles of the ITIL framework to ensure business value
  • Master and apply the key concepts of DevOps, Agile and Lean to deliver organizational goals
  • Apply the four dimensions of Service Management to different areas of service

Our ITIL Foundation Training aims to equip you with all the skills to be an effective ITSM practitioner. You will develop practical skills across the principles of ITSM:

  1. Engage in organizational transformation
  2. Co-create value
  3. Ensure continued agility
  4. Bring about continual service improvement 
  5. Manage problems, risks and incidences 
  6. Minimize service disruption
  7. Quantify and demonstrate the value of service
  8. Benchmark services and maximize ROI
  9. Understand and manage customer expectations
  10. Obtain value for money
  11. Device for knowledge
  12. Concentrate on content
  13. Explore holistically
  14. Commence where you are
  15. Study directly
  16. Develop iteratively
  17. Associate
  18. Be fair
  19. Keep it simple

The ITIL Foundation certification helps you:

  • Get a better understanding of how to enhance IT services within an organization
  • Be more informed about IT service management
  • Adapt the ITIL framework to your organizational structure
  • Enhance your earning potential
  • Aim for higher ITIL certifications and elevate your ITSM career

This course is for anyone looking to develop service management skills:

  • IT professionals
  • Business managers 
  • Business process owners
  • Project managers
  • ITSM Managers and aspiring ITSM Managers
  • Professionals working in other areas of IT like digital, product, development and service.
  • ITIL certified professionals who want to transition to the new version ITIL4
  • Students with an interest in IT Services Management will also benefit from our course. 

There are no prerequisites to take the ITIL Foundation training and the subsequent ITIL4 Foundation exam.

Once you have gained ITIL4 Foundation, you can consider the ITIL4 Managing Professional Modules, a stream of 4 Modules that include: 

Yes, you will get free e-learning access to over 100 courses that will be available at KnowledgeHut for one year.

You will earn 16 PDUs by participating in the ITIL Foundation Training program. These can be used for recertification from PMI® Inc.

For further information about PDUs, please reach us at support@knowledgehut.com.

ITIL 4 Foundation Certification

The ITIL Foundation Certification is offered by AXELOS, a world-renowned body dedicated to managing, developing and growing the global best practice portfolio of ITIL.

You can self-study for the Foundation exam or take training in another format, such as distance learning. But if you choose to train from a provider, you must ensure that they are an AXELOS Accredited Training Organization.

There are two ways to get the ITIL Foundation certifications:

  • Method 1

Join an ITIL training course with an Accredited Training Organization (ATO). KnowledgeHut is an ATO with PeopleCert® and a certified partner of AXELOS. You will receive comprehensive exam preparation support and your exam fee is covered in the course fee.  

Step 1: Register for KnowledgeHut’s ITIL Foundation course and attend the 2-day training.
Step 2: Take the online ITIL Foundation exam (you will receive the exam key from PeopleCert®). Get a minimum score of 65% in this 60-minute closed-book exam.
Step 3: Download the ITIL Foundation certificate and become a leader in your ITSM team!  

  • Method 2 

Prepare for the exam on your own, buy and exam voucher and schedule the exam. You will obtain the certification only on adequately clearing the exam.

No, the ITIL4 Foundation certification does not expire.

Yes, you will receive a course completion certificate on completing the course.

ITIL 4 Foundation Exam

The exam is conducted through PeopleCert®. (KnowledgeHut is an ATO with PeopleCert®.)

The ITIL4 Foundation certification exam is an online, closed-book exam. The format is:

  • Type: Multiple Choice Questions
  • Number of questions: 40
  • Duration: 60 minutes
  • Pass mark: 65%

The Foundation exam covers Continuous Service Improvement, Service Strategy, Service Design, Service Transition, and Service Operation.

After you complete your 2-day ITIL Foundation course, you will receive an email from PeopleCert® with details you need to attempt the exam.

No, you will have a time limit of 60 minutes and will not be able to pause the test. If you accidentally close the window, then you’ll be able to reopen it immediately. In case your exam page freezes, you can refresh the web browser and you will be able to continue the exam from where you left it. Similarly, if your web browser has a problem, you can go to the start link available in your email and you should be taken back to the last question you were on.

If you fail, you can apply for a re-evaluation of the ITIL Foundation exam at an additional cost. The re-evaluation fee is refundable if the outcome is decided in your favour. If it isn’t though, you’ll end up losing the appeal fee, and would need to buy a fresh exam voucher.

Yes. The PeopleCert® allows you to retake the ITIL Foundation exam if you fail.

Yes. PeopleCert® allows you to retake the ITIL Foundation exam as many times as you’d like. However, there is a cost associated for each attempt.

PeopleCert® announces the final results within 2 business days after your answers are officially submitted to them by the exam supervisor. Your profile at PeopleCert needs to be complete, without which your Official Results will not be released.

ITIL Workshop Experience

The ITIL4 Foundation workshop at KnowledgeHut is delivered through PRISM, our immersive learning experience platform, via two modes of delivery:

Blended learning:

  • Get the best of both worlds with live and interactive instructor-led training sessions along with the convenience and flexibility of self-paced learning.   
  • Listen, learn, ask questions, and get all your doubts clarified from your instructor, who is an experienced practitioner.   
  • You also get to collaborate and learn from the experience of your peers in real-world simulations and activities. 

On-Demand Self-Learning:

  • Learn conveniently at your own pace, whenever and wherever you choose and benefit from the limitless educational possibility that comes with lifetime access. The entire courseware and all the features of our immersive learning experience platform will remain at your fingertips whenever you wish to refresh concepts and clear your doubts.

All of KnowledgeHut’s ITIL Foundation Certification training is delivered by experienced accredited experts who are:

  • Masters in ITIL and have immense experience in leading, applying, coaching, and teaching it 
  • Skilled in ITSM
  • Industry practitioners active in IT operations and the field of IT management.  

Our dedicated team of coaches deliver training on par with the standard of excellence as set out by AXELOS. Every candidate receives the same high-quality content irrespective of the trainer and the location. 

The conventional in-person ITIL Foundation Training was earlier delivered as a 16-hour, 2-day training course. The online ITIL Foundation Training is now 14-16 hours long.

The online course is divided into several classes of shorter hours, unlike the in-person class that has 2 classes, each 7 to 8 hours long. The instructor uses tools like a webcam for interacting with the participants and participants will also be able to virtually collaborate with one another.

Our workshops are structured in three parts – pre-workshop, workshop and post-workshop – to provide you with a completely immersive learning experience. This tried and tested workshop structure has worked well with thousands of ITSM professionals we’ve helped upskill over the years.

  • Pre-workshop: Take our diagnostic assessment before the workshop and benchmark your skill levels at the start of the course. This allows you to map and demonstrate your skills learning progression as you reach the end of the course.
  • Workshop: Join the live and interactive instructor-led sessions right from within PRISM, our immersive learning experience platform with a state-of-the-art intelligent coding environment. Experience immersive learning with assignments, assessments, recall quizzes, mock tests and much more.
  • Post-workshop: We don’t just impart skills but also want to make sure that you implement them post the course. To help you with this, we are always in touch with you through newsletters, webinars or next version trainings. Some post-training deliverables lined-up for you are: 
  • Instructor-led session recordings
  • Access to alumni network
  • Continued social learning with discussion forums, group messenger and one-to-one messaging.
  • Additional workshops on advanced level concepts
  • Regular emails, blogs, articles, emails, newsletters, tutorials and other such rich informational content.

A unique feature of our ITIL course is the highly engaging, immersive learning you experience. You get to learn, practice, assess, get insights on your learning, and personalize your learning journey.  

LEARN: Engaging self-learning videos, smart flashcards, interactive eBooks and recall quizzes help reinforce your learning. You also get to maximize your learning potential with collaborative social learning via discussion forums and group and one-to-one messaging.  

PRACTICE: Case studies and real-time simulations help you gain confidence and get productive from day one.  

ASSESS: Assess your skills at every stage with a variety of questions ranging from multiple choice to code-based, completely auto-graded by the system. Assignments and projects within our inbuilt and intelligent development environment give you micro “work-like” experiences. Test your subject matter comprehension through diagnostic, module level and final assessments.

GET INSIGHTS: Based on your performance in the assessments, assignments, and projects, you gain deep insights on your progress, which help you identify areas you are good at and where you need to improve. All you need to do is follow recommendations and enhance your skill proficiency from where you are to where you want to get.

PRISM is KnowledgeHut’s state-of-the-art learning experience platform. PRISM is designed to provide a highly engaging, immersive learning experience with you at the center of the learning.

PRISM supports all types of courses, including on-demand self-paced learning, blended learning, and live virtual classes. Here are some key features of the platform:

  1. Learners can watch videos, join live sessions directly, and even book 1 - 1 mentoring sessions with expert instructors easily, using a single dashboard.
  2. Integrated Practice Environment runs directly in the user’s browser, offering a complete set of development tools to allow learners to practice what they’ve learned. 
  3. Feature-rich videos with detailed explanations are augmented by flash cards, interactive e-reading content and quick recall quizzes designed to strategically reinforce learning. 
  4. Diagnostic, module-level and final assessments give learners valuable insights, allowing them to map and demonstrate their skills learning progression through the course.
  5. Learners get micro work-like experiences from auto-graded projects that help them learn on the job, much like developers in leading tech companies.
  6. Social Learning tools include a discussion board that features questions posted by other learners on the system and responses by both mentors and learners. Additionally, one-to-one and group messaging is also available.
  7. Comprehensive reports give both organizations and learners a deep and thorough insight into skills progression.

The ITIL4 Foundation course material comprises of the study plan and all relevant assignments, assessments, or case studies. All the course material will be available on PRISM.

The ITIL4 Foundation sessions would be auto recorded on PRISM, subject to permission by AXELOS and the instructor. Based on the permissions, you would have lifetime access to the video recordings of the sessions as well.

Our workshops are currently held online and anyone with a stable internet from anywhere across the world can benefit from this to get ITIL certified.  You can check out the schedules here.

Schedules for our upcoming workshops in Agile and Scrum can be found here.

You will receive a registration link from PRISM to your e-mail id. You will have to set your password, log in to our Immersive Learning Experience platform and start your learning journey.

You will have lifetime access to the entire Self-Paced Learning material including on-demand videos, assessments, quizzes, ebooks/case studies and more.

You can attempt the recall quizzes any number of times. Assessments can be taken twice.

We currently use the Zoom platform for video conferencing and will soon be adding more integrations with Webex and Microsoft Teams. However, all the sessions and the recordings will be available right from within our learning platform. Learners will not need to wait for any notifications or links or install any additional software.

Yes, there are other participants who actively participates in the class remotely.  They can attend online training from office, home, or any other suitable place.

In case of any queries, our support team is available to you 24/7 via the Help and Support section on PRISM. You can also reach out to your workshop manager on your workshop group messenger.

If you miss a class, you can access the class recordings from PRISM at any time. At the beginning of every session, there will also be a 10-12 minute recapitulation of the previous class.

You will get the benefit of both since this is a blended learning workshop.

No, you will not yet be able to join the training through phone or tab. Please be prepared to join the training on your laptop or desktop.

If you get disconnected during the training, you will have the option to re-join within about half an hour subject to accreditation body guidelines and the instructor’s preference.

Should you have any more questions, please email us on support@knowledgehut.com and we will be happy to get back to you.

What learners are saying

M
Manoj Lawand Application Support Analyst
5
The training was really good. It was very helpful in understanding the IT organisation process and related problems.

Attended ITIL® 4 Foundation Certification workshop in October 2019

A
Abhishek Swain Senior Product Specialist
5
It was a good training. Thank you, KnowledgeHut!

Attended ITIL® 4 Foundation Certification workshop in December 2019

P
Pradipto Chakrabarty Business delivery leader
5
It was a good workshop conducted by KnowledgeHut. All the materials and resources were adequate. The support via chat was also very good. Overall, a useful experience.

Attended ITIL® 4 Foundation Certification workshop in December 2019

G
Gopala T Rao Manager IT
5
Recently, I had completed my ITIL training from KnowledgeHut. It was a very good experience with well-experienced instructors.

Attended ITIL® 4 Foundation Certification workshop in December 2019

S
Sanchita Biswas Project Manager
5
I had attended the 2-day ITIL Foundation training. The trainer was very knowledgeable and gave real examples to explain all the concepts.

Attended ITIL® 4 Foundation Certification workshop in October 2019

A
Abdul Aziz Nadaf Sr. Quality Assurance Engineer
5
A collaborative and informative session. I liked how the trainer explained the things with live examples.

Attended ITIL® 4 Foundation Certification workshop in August 2019

M
Mohammed Sadhik KSA IT Lead
5
It was an excellent workshop that I had ever attended and the instructor was very knowledgeable. The course delivery included many current market examples.

Attended ITIL® 4 Foundation Certification workshop in August 2019

R
Raj Kumar A Procurement Lead
4
The teaching faculty had good knowledge and explained with examples which were really helpful to understand the topics. Overall, a good experience!

Attended ITIL® 4 Foundation Certification workshop in August 2019

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ITIL® Certification Process

ITIL® Salary & Role:

The average income of an ITIL® V3 certified Incident Manager based in Pune is INR 494,005 per annum. The annual salary ranges between INR 2,69,000 to INR 9,38,000 in Pune.

The range of the annual salary of an ITIL® V3 certified Problem Manager is between INR 5,62,161 - INR 22,70,447.

A Change Manager with an ITIL® V3 certification usually makes around INR 6,30,000 in Pune. The annual salary ranges between INR 500,000 to INR 9,40,000 per annum.

An ITIL® V3 certified Business Relationship Manager earns up to INR 571,315 in a year. The annual salary ranges between INR 291,231 - INR 10,00,000

A Project Manager with an ITIL® V3 certification in Pune can make INR 1,681,000 in a year. The annual salary ranges between INR 1,200,000 to INR 2,600,000.

The average salary of a Service Delivery Manager with an ITIL® V3 certification based in Pune is INR 1,586,714. The annual salary ranges between Rs. 6,18,000 to Rs. 30,00,000 in Pune.

The responsibilities and salaries of the ITIL® V3 Service Strategy jobs in Pune are as follows:

Sl No.
ITIL Roles
Responsibilities
Salary in Pune (per annum)
1.Business Relationship Manager
The responsibilities of Business Relationship Manager include finding out the needs of the clients, ensuring positive relations with the customers and making sure that the needs have been met by the service provider.
INR 365,556
2.Demand Manager
The role of a Demand Manager is to influence, anticipate and understand the demands of the clients while ensuring that quality services are delivered to them.
INR 5,89,661
3.Financial Manager
Financial Managers manage the budgeting, accounting and costing requirements of the IT service provider.
INR 1,018,818
4.IT Steering Group (ISG)
IT Steering Group aligns IT services and business strategies. It consists of the senior level management that makes sure the business and IT strategies are aligned.

5.Service Portfolio Manager
Service Portfolio Manager cooperates with the IT Steering Group to come up with strategies to be used to serve customers.
INR 1,135,223

The responsibilities and salaries of the ITIL® V3 Service Design Roles in Pune are as follows:

Sl No.
Roles
Responsibilities
Salaries (per annum)
1.Applications Analyst
An Applications Analyst manages applications throughout their lifecycle.
INR 1,002,980
2.Availability Manager
Availability Managers work toward the betterment of IT services by analyzing, defining, measuring, and planning.

3.Capacity Manager
Capacity Managers make sure that the delivery of services is carried out and ensure that infrastructure and services are delivered in the agreed capacity and performance targets are met in a timely and cost-effective manner.

4.Compliance Manager
Compliance Managers are the professionals who maintain the ethical integrity of the company. They ensure that all the departments comply with the rules and are consistent with the practices employed.
INR 4,14,881
5.Enterprise Architect
Enterprise Architects maintain Enterprise Architecture (EA), an important component of a business, including their interrelations.
INR 2,300,000
6.Information Security Manager
The integrity, confidentiality, IT services, assets  and organization’s availability are managed by the Information Security Manager.
INR 1,241,304
7.IT Service Continuity Manager
IT Service Continuity Manager manages risks that can have a serious impact on the IT services.

8.Risk Manager
Risk Managers analyze the value of business assets to recognise, evaluate and control  the risks.
10,00,025
9.Service Catalogue Manager
A Service Catalogue Manager ensures that the information is accurate and up-to-date with the Service Catalogue.

10.Service Design Manager
Service Design Managers are responsible for coming up with new and improved services by producing quality, secure, and resilient designs.

11.Service Level Manager
The Operational Level Agreements, Underpinning Contracts and Service Management Processes are managed by the Service Level Manager.
INR 4,50,000
12.Service Owner
Service Owners are responsible for carrying out negotiation for the Operational Level Agreements (OLAs)

13.Supplier Manager
Supplier Manager supports the requirements of the business, meets the commitments and holds up the contractual needs of the business and the third parties.

14.Technical Analyst
Technical Analysts apply their expertise to provide technical supervision and expertise to the IT service infrastructure.
INR 644,857

The  salaries and responsibilities of the ITIL® V3 Service Transition Roles and Boards in Pune are as follows:

Sl No.
Roles
Responsibilities
Salaries (per annum)
1.Application Developer
The Application Developer builds and maintains custom applications as well as customizes the products from software vendors to provide functionality for the IT infrastructure.
INR 589,988
2.Change Advisory Boards (CAB)
The Change Advisory Board members advise, manage and assess the problems that can be solved by scheduling changes and prioritizing issues.

3.Change Manager
The main role of a Change Manager is to implement new changes with minimum disruption to IT services.
INR 630,000
4.Configuration Manager
A Configuration Manager maintains the information about the items of configuration, which are necessary for the delivery of IT services.
INR 10,75,000
5.Emergency Change Advisory Board (ECAB)
Emergency Change Advisory Board (ECAB) acts as an extension of the Change Advisory board, and makes decisions about high impact emergency change.

6.Knowledge Manager
The goal of the Knowledge Manager is to efficiently manage, gather, store and improve the shared information and knowledge.
INR 6,89,773
7.Project Manager
The responsibility of Project Manager includes deploying a major release within the predicted cost, time, and quality estimates by planning and coordinating the resources.
INR 1,681,000
8.Release Manager
The objective of a Release Manager is to secure the integrity of the environment and make sure that suitable commodities are released.
INR1,400,000
9.Test Manager
The Test Manager ensures that the customer expectations are met through the deployed releases and services and verifies that the IT Operations is able to support the new service.
INR 1,368,000

The average annual salaries and responsibilities of the ITIL® V3 Service Operation Roles and Boards in Pune are as follows:

Sl No.
Roles
Responsibilities
Salaries (per annum)
1.1st Level Support
The 1st Level Support staff registers and classifies incidents and delivers an immediate response to the complaints that come in.

2.2nd Level Support
2nd Level Support takes over situations that cannot be resolved by the initial support. If they fail to resolve the situation, the case is forwarded to the Problem Management.

3.3rd Level Support
Third-Party suppliers are those who provide additional support to the 3rd Level, when requested by the 2nd Level.

4.Access Manager
Access Managers restrict entry to unauthorized users and provide service to those users who are permitted and authorized.

5.Facilities Manager
Facilities Manager controls the environment of IT infrastructures, such as power and cooling, building access management, and environmental monitoring.
INR 9,58,000 K
6.Incident Manager
Incident Managers carry the reporting and effectively implement the processes that are in place.
INR 6,74,000
7.IT Operations Manager
It is the job of an IT Operations Manager to ensure that day-to-day activities are conducted in a responsible and appropriate way.
INR 8,60,000
8.IT Operator
An IT Operator performs operational activities which ensure that jobs are being performed as per plan. They also oversee the execution of equipment and perform backups when needed.

9.Major Incident Team
Major Incident Team is led by the Incident Manager and concentrates on the solution of issues that may crop up. It is comprised of IT experts and managers who work on delivering quality customer service.

10.Problem Manager
A Problem Manager manages the lifecycle of all problems so that incidents do not happen again and minimize the impact of incidents that cannot be prevented.

11.Service Request Fulfilment Group
A Service Request Fulfilment Group specializes in the fulfillment of certain types of Service Requests

The responsibilities and salaries of the ITIL® V3 Continual Service Improvement Roles in Pune are as follows:

Sl No.
Roles
Responsibilities
Salaries (per annum)
1.CSI Manager
The responsibilities of a Continual Service Improvement (CSI) Manager include managing improvements to IT services and IT Service Management processes.

2.Process Architect
The Process Architects maintain the architecture, while consolidating the changes and processes, making sure that the work is completed in a seamless way.
INR 7,46,000
3.Process Owner
The Process Owners design, sponsorship and continually improve the processes and management of services.

ITIL® Exam:

You can adopt the Plan-Do-Check-Act method, also known as the PDCA Cycle to prepare for your exam. The PDCA Cycle is:

Plan: You need to start off by studying a single round of ITIL lifecycle. Next, you need to  make a study plan for yourself. You can also take  full-length practice tests.

Do: Continue the above approach with DO step. Implement your plan with your sincere efforts.

Check: Review your test scores and determine the areas where you can use some improvement.

Act: Once you have confronted your weak spots, you need to start your revision and practise until you accomplish your targets.

Prometric, a U.S. based corporation helps clients to develop and launch global testing programs as well as determine results and data by providing technology-enabled testing and assessment that offers market-leading test development and test delivery solutions.  A wholly-owned subsidiary of ETS, it credibly develops, administers and delivers millions of tests annually for more than 400 customers who come from various academic, government, finance, corporate, professional and IT fields. It uses Web or utilises a robust network for more than 10,000 test centers in more than 160 countries in order to deliver test flexibility.

Prometric offers registration for ITIL® V4  Foundation exam candidates. You need to log in to www.prometric.com and follow these steps to register for your exam:

Step 1: Sign into the Prometric page, and click on ‘SCHEDULE MY TEST’ option, located on the homepage slider.

Step 2:  Pick the sponsor of your choice for your ITIL® V4 Foundation exam. PeopleCert is the sponsor for the exam.

Step 3:   Clicking on the sponsor’s name will lead you towards the product page of PeopleCert. There you will be able to find the locations where exams are conducted.

Step 4:  Click ‘SCHEDULE MY TEST’ option, which is displayed on the page.

Step 5: Here, you need to pick your country - ‘INDIA’ from the drop down menu. It will schedule your slot for Pune’s  ITIL® V4 Foundation exam.

Step 6: Click ‘NEXT’, the page will lead to requirements regarding information and testing center. After going through them, click ‘NEXT’ again.

Step 7: The steps will lead you to the information screen, which contains Privacy Policy Review. After agreeing to the conditions displayed above, click ‘NEXT’ to keep going.

Step 8: Confirm the pre-approved accommodation for exam, if you are already approved for it.

Step 9: Now, you will have to submit your Eligibility ID and the initial four characters of your Last Name.

Step 10: Once the above information matches, you will be taken to a page where you will pick the date and time of your preference. You can choose from the many options available.

Step 11: You will have to approve your appointment and choose the centre of the test. You also need to fill in other important information.

Pearson VUE is a part of Pearson. The ideal choice of more than 450 credential owners around the world and with more than 35,000 employees around the world, Pearson is the world’s largest learning company. Moreover, it acts as perfect choice of more than 450 credential owners around the world to help in developing, managing, delivering, and growing their testing programs. Pearson VUE is the leader in computer-based testing that handles online practice tests to high-stakes, proctored exams that require the most secured testing environments in the industry.

To schedule an appointment for the ITIL® V4 Foundation exam through Pearson VUE, you need to follow these steps:

Step 1: Sign in to: www.pearsonvue.com .

Step 2: Click on ‘For test takers’ and go to the ‘Schedule an exam.

Step 3: The page will make you choose a sponsor. You can enter PeopleCert as your sponsor.

Step 4: When you click on PeopleCert, go to ‘Sign in’ or ‘Create account’ to book, reschedule or cancel out your exam.

Step 5: When you have signed in successfully, follow the steps to book your ITIL® Foundation exam via Pearson VUE.

You need to visit  www.pearsonvue.com, and click ‘For test takers’. After that, you need to follow these steps:

Step 1: Once you click on ‘For test takers’, a drop down list appears from which you need to click on ‘Schedule an exam’.

Step 2: Enter the name of the sponsor. Enter ‘PeopleCert’ to book your ITIL schedule.

Step 3: When you are on the PeopleCert page, locate ‘Find a test center’. Click on it.

Step 4: The above step will take you to a search option, where you can find all the test centres. Enter Pune and click on ‘Search.’

Step 5: You can now pick Pune from the list of test centers available.

Following are the nearest Pearson VUE test centers in Pune:

  1. Focus Data-tech Systems Pvt Ltd

    #CTS No. 2128, Ushakiran Aprt.
    Ground floor, Shukrawar Peth
    Near Vijayanagar Colony Garden
    Pune
    Maharashtra 411002
    India

    Phone:8956930896

  2. Proactive IT Service Pvt. Ltd.

    Shrirang House, B 4th Floor
    Opp.Jangli Maharaj Temple,
    J.M.Road,Shivaji Nagar,
    Pune
    Maharashtra 411005
    India

    Phone: +91 20 30482222

  3. 3RI Technologies Pvt. Ltd.

    1206/4B, Durgashankar,
    Near Shubham Hotel, Opp. Sambhaji Park,
    J M Road, Shivajinagar
    Pune
    Maharashtra 411004
    India

    Phone: +91 2025511177

  4. Technohard Computers

    1289 J.M.ROAD
    Kashinath Sadan
    SHIVAJINAGAR
    Pune
    Maharashtra 411005
    India

    Phone: 02025530291

  5. 3D Structure Multimedia

    Off No.215, 2nd Floor,
    Patil Plaza, Mitramandal chowk,
    Parvati, Swargate
    Pune
    Maharashtra 411009
    India

    Phone:02066205246

The Prometric Centre in Pune is located at:

Office: 57, Ground Floor, Graficon Arcade
Sassoon Road, Near Ruby Hall Clinic,
Pune, Maharashtra 411001

Phone: 096198 65406

Fees are charged for all the components of the certification. It varies as per the levels of ITIL® Certification exam, which is elaborated below:

Sl No.

ITIL® Exam Cost (V3 & V4)

Price for India

1.

ITIL®V3  Foundation

£236.00

2.

ITIL® V4 Foundation

£236.00

3.

ITIL® Intermediate

Service Lifecycle Modules

Service Design

£283.00

Service Strategy

£283.00

Service Operation

£283.00

Service Transition

£283.00

Continual Service Improvement

£283.00

Service Capability Modules

Planning, Protection, and Optimization

£283.00

Operational Support and Analysis

£283.00

Service Offerings and Agreements

£283.00

Release, Control, and Validation

£283.00

4.

ITIL® Practitioner

£389.00

5.

ITIL® Managing Across the Lifecycle

£283.00

ITIL®Certification cost:

It costs about INR 19,999 in Pune to get Instructor-Led training of ITIL® V4 Certification. Generally, the training is 90 days long, in which you will get 90 days of access to ITIL® V3 2011 Certification training in Pune.

The ITIL® V4 Certification cost carries additional components, such as ITIL Practice Tests and ITIL® Study Guide. While looking for study packages, you can go for paperback editions, or you can choose soft copies for your study material. Not opting for the study guide will bring down the cost by about $30. You also have the access of practice tests which are available online. You can purchase the tests offered by the official website of ITIL Certification exam for $25 to $50.

ITIL® Training:

Here are the few considerations that you must keep in mind while searching for the best ITIL® V4 Certification Training Institutes in Pune:

  • The training institute must be accredited by Axelos through Peoplecert.
  • The institute must have a high success rate. 
  • The consultants and trainers must hold credible experience.
  • Ensure that you are provided with the Pre-Courseware to come up with more specific queries. 
  • The training must have role plays, case studies and considerable exposure. The classes should not be limited to slides and classrooms. 
  • You must make sure that you are getting the return of your investment and are adding real value to your education.

ITIL® V4 Certification Training can be taken up by the following professionals:

  • IT & Business Supervisory staff
  • IT Professionals (Application, Voice, System, Technical, Network,)
  • Team leaders
  • IT audit managers
  • Service Designers
  • Executives, SMEs, and Managers
  • IT Architects
  • IT Consultants
  • IT Security Managers
  • IT Planners
  • Business Leaders

The prerequisites that you need to consider to choose the best ITIL® V4 Certification Trainer in Pune: 

  • Make sure that the trainers are senior consultants, who are also certified as ITIL Master.
  • The trainer must provide you support throughout the process.
  • Check the total years of experience of the trainer in the field.
  • You must make sure that your trainer’s attitude is right and appropriate.
  • You must also get acquainted with the services that your trainer provides to make you learn your concepts better. 
  • You should take the Exam Preparation techniques given by your trainer into consideration. 
  • You should explore the fee structure and compare the packages to get yourself the best value for money packs. 

The fee for classroom training for ITIL® V4 Certification in Pune is up to 19,999. The training usually takes three or four days to finish.

Having an ITIL® V4 Certification training in Pune can aid you in understanding the management service and processes. Here are some major benefits of ITIL® V4 Certification training:

Better Resources : ITIL® V4 gives you a fresh perspective into the possibilities of your field. It helps you in managing and carrying out your work better. It also enables you to apply your knowledge more effectively and process the ITIL services, further enhancing your efficiency and productivity.

Increased Remuneration: Your career and job opportunities increase exponentially, once you finish your  ITIL® V4 certification. An ITIL® certified professional, based in Pune, can aim for a 15% raise. The figures may vary between individuals, their work experience and skill set, but it will still be higher than the average figure which a professional without the certification earns.

Recognition and appreciation: Once you have ITIL® V4 certification, you can showcase your knowledge and expertise to a bigger pool. It helps you get recognized among your peers and superiors.

Enhanced Vocabulary: When you go through several rounds of ITIL training, your vocabulary automatically enhances and you became savvy with the commonly used terminologies across corporations.

Comprehensive View: The specific training of ITIL helps you gain an expertise in the IT infrastructure and services across various organizations and businesses. The certification gives you a fresh perspective and global view of the daily working, thereby increasing your value to the management. 

ITIL® 4 Foundation Certification Course in Pune

ITIL certification in Pune ITIL guidelines lay the foundation for defining business compliance and setting in place definitive strategies for business improvement. Using ITIL, business can achieve measureable improvements in quality, achieve streamlined business processes and enhance their profitability. The ITIL set of credentials starts with the Foundation certification, and you can get started on achieving this by signing up for the ITIL Foundation certification training in Pune. Among the most widely accepted global best practices in IT service management, ITIL certification in Pune can help you get miles ahead in your career. The ITIL training in Pune will give you a thorough understanding of Service design, transitions and operations and you will be able to implement a successful Service strategy. You will learn all about service management, the service lifecycle and key principles and models. After completing the ITIL Foundation training in Pune, you can sit for the certification exam. KnowledgeHut?s ITIL course in Pune teaches generic concepts and functions that will help you to implement best practices in your business and increase growth. If your wish is to get ahead of your peers and get noticed by your employers, then the ITIL certification training in Pune is the right way to make a start!

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