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ITIL, the acronym for ‘Information Technology Infrastructure Library’ is a set of IT service management services focused on deliverance in the line of customers’ needs. Today, it has become a de-facto standard for providing IT services. Originated in the 1980s in the UK, the ITIL approach helps the IT industries to serve customers in an economical and quality-driven manner. ITIL 2011 is the latest update released to help industries refine IT services.
The key ITIL concepts are:
ITIL concepts are built over five core components with inherent supporting principles:
1. Service Strategy: ITIL service strategy defines the services as the assets, and then going forward to maintain and implement the strategy. The principles of ITIL service strategy address the issues pertaining to corporate governance & compliance, business processes, policies, decision making, corporate culture and service improvement.
2. Service Design: ITIL service design deals with the issues of capacity management, continuity management, supplier management, service catalogue management etc.
3. Service Transition: ITIL service transition guidelines address the activities aligned to change evaluation, change management, project management, application development, release and deployment management, service validation, service assets management, knowledge management etc.
4.Service Operation: ITIL service operation guidelines address the activities aligned to event management, incident management, request fulfilment, access management, problem management, IT operations control, facilities management, application management, technical management etc.
5. Continuous Improvement: ITIL continuous improvement guidelines define the roadmap to manage service review, process evaluation, CSI initiatives and monitoring of CSI initiatives.
Top Cities where KnowledgeHut Conduct ITIL Certification Training Course Online
The growing demand of ITIL professionals all across the world proves that the IT industries are experiencing the tremendous benefits of ITIL framework. The following 6 benefits of ITIL are experienced by the majority of IT services providers:
I am very excited about where the #ITIL Update is going in regards to introducing the concept of Systems Thinking! Finally going to see the integration of both Service Management & Build Practices! https://t.co/uMfS2OQZJh
— Troy DuMoulin (@TroyDuMoulin) April 18, 2018
The 5-tiered structure of ITIL certification offers the candidates a much-desired flexibility relating to different areas of application. There are five levels of qualifications within the ITIL Qualification Scheme, as mentioned below:
As said above, ITIL qualification gives you more numbers of options to choose the best-designed course/training tailored to your career plans. Other than traditional certification courses, you may opt for specific and purpose-oriented short term courses also like ITIL Intermediate Service Strategy Training, ITIL Intermediate Service Transition Training, ITIL Intermediate Operational Support and Analysis etc.
ITIL is tied to ISO/IEC 20000 norms; as more and more organizations are trying to become ISO/IEC 20000 certified, the demand for ITIL certified professionals is bound to go high. The hundreds of companies and top brands in diverse sectors including finance, retail, IT, technology, entertainment, manufacturing, medical etc have adopted ITIL framework; and many more are going to adopt it. The top brands relying on ITIL include Boeing, Sony, Honda, Microsoft, Procter & Gamble, Citibank, Barclays, Disney, Toyota, Pfizer, Bank of America etc. Combining the ITIL certification with other project management certifications significantly increases the salary range. BusinessWire predicts that the ITSM industry will grow from $4.4 billion in 2016 to $8.78 billion in 2021. CRN Magazine included ITIL certification among the top 15 certifications that boost your career dramatically.
The globally acknowledged ITIL qualification is going to be the most desired prerequisite for IT project manager jobs in 2018 and after. The above detailed ITIL concepts, core components, benefits and career scope make it simple to understand why the ITIL certification is the most preferred choice of experienced IT professionals poised to boost their competency level. ITIL certification ensures that all the team members understand all the aspects of service management holistically and not just the tasks assigned to them. The online and classroom trainings for different level ITIL certification, as conducted by KnowledgeHut, are of great help for ITIL certification preparation; so, don’t wait – explore your options.
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