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ITIL Key Concepts And Summary Of Processes- A Complete Guide

What is ITIL?    ITIL, the acronym for ‘Information Technology Infrastructure Library’ is a set of IT service management services focused on deliverance in the line of customers’ needs. Today, it has become a de facto standard for providing IT services. Originated in the 1980s in the UK, the ITIL approach helps the IT industries to serve the customers in an economical and quality-driven manner. ITIL 2011 is the latest update released to help the industries refine IT services.     What are the Concepts of ITIL?  The key ITIL concepts are:   Deliver the maximum value to customers without requiring them to own unpredicted costs & risks Deliver the maximum service value to customers. Optimize the use of ‘resources’ & ‘capabilities’ Services should offer the best utility and trustworthy warranty. All the processes should be planned for the specific objectives.  Roles should be defined clearly for the task-oriented collective efforts.   ITIL concepts are built over five core components with inherent supporting principles: 1. Service Strategy: ITIL service strategy defines the services as the assets, and then going forward to maintain and implement the strategy. The principles of ITIL service strategy address the issues pertaining to corporate governance & compliance, business processes, policies, decision making, corporate culture and service improvement. 2. Service Design: ITIL service design deals with the issues of capacity management, continuity management, supplier management, service catalogue management etc.   3. Service Transition: ITIL service transition guidelines address the activities aligned to change evaluation, change management, project management, application development, release and deployment management, service validation, service assets management, knowledge management etc.  4.Service Operation: ITIL service operation guidelines address the activities aligned to event management, incident management, request fulfilment, access management, problem management, IT operations control, facilities management, application management, technical management etc.  5. Continuous Improvement: ITIL continuous improvement guidelines define the roadmap to manage service review, process evaluation, CSI initiatives and monitoring of CSI initiatives.  What Are The Benefits Of ITIL Implementation? The growing demand of ITIL professionals all across the world proves that the IT industries are experiencing the tremendous benefits of ITIL framework. The following 6 benefits of ITIL are experienced by the majority of IT services providers:   Better product delivery and enhanced customer satisfaction Better understanding between the IT and business Better risk management with a wider scope Better service management to accommodate business changes Better assessment of costs & assets Better cost management because of optimum utilization of in-house resources I am very excited about where the #ITIL Update is going in regards to introducing the concept of Systems Thinking! Finally going to see the integration of both Service Management & Build Practices! https://t.co/uMfS2OQZJh — Troy DuMoulin (@TroyDuMoulin) April 18, 2018   What are the ITIL Certification Levels?  The 5-tiered structure of ITIL certification offers the candidates a much-desired flexibility relating to different areas of application. There are five levels of qualifications within the ITIL Qualification Scheme, as mentioned below: Foundation Level - The entry-level ITIL certification helps you understand all the terminologies, concepts and elements of ITIL service lifecycle. It helps you implement ITIL practices to streamline the processes for consistent improvement. ITIL Foundation Certification gives you 2 credits toward ITIL Expert certification. Practitioner Level: The next level after the foundation certification; It helps you improve the ability to follow ITIL framework. It imparts perfection to adopt and adapt ITSM system to support the business objectives. Encompassing all the three key areas for successful of improvement initiatives, namely communication, organizational change management, and measurement / metrics, ITIL Practitioner derives the comprehensive method for Continual Service Improvement (CSI). Intermediate Level: The next to practitioner level; ITIL Intermediate Service Operation Training provides you deep insights into the modular structure comprising of different modules focused on IT service management. ITIL Intermediate certification refines your perfection in service operation, technology considerations and managing the critical success factors. Expert Level: The next to intermediate level, expert-level ITIL certification is designed for the professionals interested to demonstrate their ITIL Scheme knowledge in its entirety. It needs you to have deep insights in ITIL best practices besides the ITIL Intermediate certification.   Master Level: It is the most advanced ITIL certification designed for the ITIL experts with proven experience of selecting and applying the range of ITIL principles, methods & techniques to derive the best outcomes. To get the Master Level certification, you need the have five years’ experience in leadership, managerial, or higher management advisory positions. As said above, ITIL qualification gives you more numbers of options to choose the best-designed course/training tailored to your career plans. Other than traditional certification courses, you may opt for specific and purpose-oriented short term courses also like ITIL Intermediate Service Strategy Training, ITIL Intermediate Service Transition Training, ITIL Intermediate Operational Support and Analysis etc.  What are the Career Prospects after Having ITIL certification?  ITIL is tied to ISO/IEC 20000 norms; as more and more organizations are trying to become ISO/IEC 20000 certified, the demand for ITIL certified professionals is bound to go high. The hundreds of companies and top brands in diverse sectors including finance, retail, IT, technology, entertainment, manufacturing, medical etc have adopted ITIL framework; and many more are going to adopt it. The top brands relying on ITIL include Boeing, Sony, Honda, Microsoft, Procter & Gamble, Citibank, Barclays, Disney, Toyota, Pfizer, Bank of America etc. Combining the ITIL certification with other project management certifications significantly increases the salary range. BusinessWire predicts that the ITSM industry will grow from $4.4 billion in 2016 to $8.78 billion in 2021. CRN Magazine included ITIL certification among the top 15 certifications that boost your career dramatically.  ITIL Summary to Conclude:  The globally acknowledged ITIL qualification is going to be the most desired prerequisite for IT project manager jobs in 2018 and after. The above detailed ITIL concepts, core components, benefits and career scope make it simple to understand why the ITIL certification is the most preferred choice of experienced IT professionals poised to boost their competency level. ITIL certification ensures that all the team members understand all the aspects of service management holistically and not just the tasks assigned to them. The online and classroom trainings for different level ITIL certification, as conducted by KnowledgeHut, are of great help for ITIL certification preparation; so, don’t wait – explore your options.
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ITIL Key Concepts And Summary Of Processes- A Complete Guide

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ITIL Key Concepts And Summary Of Processes- A Complete Guide

What is ITIL?   

ITIL, the acronym for ‘Information Technology Infrastructure Library’ is a set of IT service management services focused on deliverance in the line of customers’ needs. Today, it has become a de facto standard for providing IT services. Originated in the 1980s in the UK, the ITIL approach helps the IT industries to serve the customers in an economical and quality-driven manner. ITIL 2011 is the latest update released to help the industries refine IT services.    

ITIL Concepts

What are the Concepts of ITIL? 

The key ITIL concepts are:  

  • Deliver the maximum value to customers without requiring them to own unpredicted costs & risks
  • Deliver the maximum service value to customers.
  • Optimize the use of ‘resources’ & ‘capabilities’
  • Services should offer the best utility and trustworthy warranty.
  • All the processes should be planned for the specific objectives. 
  • Roles should be defined clearly for the task-oriented collective efforts. 

 ITIL concepts are built over five core components with inherent supporting principles:

five core concepts of ITIL


1. Service Strategy: ITIL service strategy defines the services as the assets, and then going forward to maintain and implement the strategy. The principles of ITIL service strategy address the issues pertaining to corporate governance & compliance, business processes, policies, decision making, corporate culture and service improvement.

2. Service Design: ITIL service design deals with the issues of capacity management, continuity management, supplier management, service catalogue management etc.  

3. Service Transition: ITIL service transition guidelines address the activities aligned to change evaluation, change management, project management, application development, release and deployment management, service validation, service assets management, knowledge management etc. 

4.Service Operation: ITIL service operation guidelines address the activities aligned to event management, incident management, request fulfilment, access management, problem management, IT operations control, facilities management, application management, technical management etc. 

5. Continuous Improvement: ITIL continuous improvement guidelines define the roadmap to manage service review, process evaluation, CSI initiatives and monitoring of CSI initiatives. 

What Are The Benefits Of ITIL Implementation?

The growing demand of ITIL professionals all across the world proves that the IT industries are experiencing the tremendous benefits of ITIL framework. The following 6 benefits of ITIL are experienced by the majority of IT services providers:  

  • Better product delivery and enhanced customer satisfaction
  • Better understanding between the IT and business
  • Better risk management with a wider scope
  • Better service management to accommodate business changes
  • Better assessment of costs & assets
  • Better cost management because of optimum utilization of in-house resources

 

What are the ITIL Certification Levels? 

The 5-tiered structure of ITIL certification offers the candidates a much-desired flexibility relating to different areas of application. There are five levels of qualifications within the ITIL Qualification Scheme, as mentioned below:

  1. Foundation Level - The entry-level ITIL certification helps you understand all the terminologies, concepts and elements of ITIL service lifecycle. It helps you implement ITIL practices to streamline the processes for consistent improvement. ITIL Foundation Certification gives you 2 credits toward ITIL Expert certification.
  2. Practitioner Level: The next level after the foundation certification; It helps you improve the ability to follow ITIL framework. It imparts perfection to adopt and adapt ITSM system to support the business objectives. Encompassing all the three key areas for successful of improvement initiatives, namely communication, organizational change management, and measurement / metrics, ITIL Practitioner derives the comprehensive method for Continual Service Improvement (CSI).
  3. Intermediate Level: The next to practitioner level; ITIL Intermediate Service Operation Training provides you deep insights into the modular structure comprising of different modules focused on IT service management. ITIL Intermediate certification refines your perfection in service operation, technology considerations and managing the critical success factors.
  4. Expert Level: The next to intermediate level, expert-level ITIL certification is designed for the professionals interested to demonstrate their ITIL Scheme knowledge in its entirety. It needs you to have deep insights in ITIL best practices besides the ITIL Intermediate certification.  
  5. Master Level: It is the most advanced ITIL certification designed for the ITIL experts with proven experience of selecting and applying the range of ITIL principles, methods & techniques to derive the best outcomes. To get the Master Level certification, you need the have five years’ experience in leadership, managerial, or higher management advisory positions.

As said above, ITIL qualification gives you more numbers of options to choose the best-designed course/training tailored to your career plans. Other than traditional certification courses, you may opt for specific and purpose-oriented short term courses also like ITIL Intermediate Service Strategy Training, ITIL Intermediate Service Transition Training, ITIL Intermediate Operational Support and Analysis etc. 

What are the Career Prospects after Having ITIL certification? 

ITIL is tied to ISO/IEC 20000 norms; as more and more organizations are trying to become ISO/IEC 20000 certified, the demand for ITIL certified professionals is bound to go high. The hundreds of companies and top brands in diverse sectors including finance, retail, IT, technology, entertainment, manufacturing, medical etc have adopted ITIL framework; and many more are going to adopt it. The top brands relying on ITIL include Boeing, Sony, Honda, Microsoft, Procter & Gamble, Citibank, Barclays, Disney, Toyota, Pfizer, Bank of America etc. Combining the ITIL certification with other project management certifications significantly increases the salary range. BusinessWire predicts that the ITSM industry will grow from $4.4 billion in 2016 to $8.78 billion in 2021. CRN Magazine included ITIL certification among the top 15 certifications that boost your career dramatically. 

ITIL Summary to Conclude: 

The globally acknowledged ITIL qualification is going to be the most desired prerequisite for IT project manager jobs in 2018 and after. The above detailed ITIL concepts, core components, benefits and career scope make it simple to understand why the ITIL certification is the most preferred choice of experienced IT professionals poised to boost their competency level. ITIL certification ensures that all the team members understand all the aspects of service management holistically and not just the tasks assigned to them. The online and classroom trainings for different level ITIL certification, as conducted by KnowledgeHut, are of great help for ITIL certification preparation; so, don’t wait – explore your options.

Shubhranshu

Shubhranshu Agarwal

Blog Author

Shubhranshu Agarwal is a technical writer with special interest in business management and project management subjects. Over the 15 years of freelance content writing, he has written a lot to help the industries, businesses and project managers to achieve the sustainable growth by implementing strategic critical management methodologies.
 

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ITIL Key Concepts: An Overview Of Processes And Functions

Applying technology and Information in businesses make the work in the multiple domains in the industry much easier. Technology by far has evolved to such an extent that you can now just by click know all about the various data and figures that are flowing from various parts of the world. Numerous streams like Business Analytics, Information Technology department, Big Data Expert and many more domains are there in almost every big-weight companies.  Numerous functions such as framing policies and management decisions are taken with a set of advanced programs and software that is as per the latest trends of the industrial norms and standards.  Even the management and the decision maker of the companies are making use of the programs like Hadoop, Tableau,  Red Hat Linux and many more are applied to take up the correct decision in the arena of conceptualization and statistical interpretation that is benefitting the organizations by manifold.The benefits that you get from all the technological configurations are the main reasons that you should definitely adopt ITIL if you want to go for smooth business dealings. This is the crucial concept that governs the establishment of Information Technology Infrastructure Library or in short, ITIL.  As mentioned earlier, the establishment of the Information Technology Department and the incorporation of the highly advanced program have led to the ease of operation in the daily industrial functioning. Apart from the comfort, this system of ITIL has led to the saving of much time and economy that the company had to make that same work to do it manually. ITIL also ensures that the tenets of the mechanical function are governed by the highest standard of quality and precision.  Check out the linkThe concept of the ITIL and stepsWith constant upgrade and functioning of the whole idea of ITIL, the latest updates of the entire framework was put forward in the year 2011 which have profoundly become popular due to its ease of installation and configuration. By this latest terminology, you can divide the concepts and functions into the following categories:Services: The principal concept of the ITIL is that it implies that the customers will be provided with all the requisite levels of satisfaction and commitment without any loss or investment on the part of the customers.Service Assets: The assets literally mean the resources. The resources imply the infrastructure and the facilities that the providers can make provision of to both the business and the customers.Service Management: Managing the service efficiently and delivering the most to the customers for the ultimate level of popularity is what service management implies in the concept of ITIL.Utility, Warranty, and Value: Now comes the crucial part. The value-based integrity which governs the principal concept of the ITIL is the central tenet that will help you to go for the quality service and eliminate all the bugs and constraints that have been affecting the whole utility of the service to the customers. With the assurance of the quality facility, provisions must also be made about the warranty that will ensure the reliability and guarantee of the functioning.Processes: Coming to the next point, you need to see that every set of programs or entity requires an efficient way of governing. These practical sets of rules are known as processes that are used to achieve a specific target or goal.  Processes can be used for delivering the desired outcome to both company stakeholder and client. They can make a valid transition of the input to the targeted output. While achieving the target, you must always measure the process and see if they can be pulled out regardless any particular events.Functions: Functions are usually the medium by which the group of employees and the high-end programs are used to follow up the processes that are used to make up the operations efficiently.Roles: The responsibilities that are entrusted to each set of entity are that specific people will play in the execution of the project.Capabilities: Lastly, the whole system jots down the specified abilities and the achievement that a set of entity can achieve so that the role and responsibilities could be efficiently distributed according to that. Check out the diversity in Process and the Function that is involved in the whole deployment of ITILFrom the above points, you can now clearly understand the framework of the whole of ITIL that will help you to install the efficient system in your company. From there you can see that the main facets that are governing ITIL are the processes and the functions. They cover the various aspects such as the Release Management, Event Management, Capacity Management and many more that can be bundled up under the process and functional elementNow you can take a look into the process that are involved with the 2011 version of the ITIL.  These processes are also functions that are included in the whole system of ITIL. The only thing is that the process stands for the deployment while the service holds for the practical application of the below mentioned five stages. They are divided into five stages by the importance and position in the life cycle of the service:Service Strategy: The first and foremost step of the whole process of the ITIL framework is to chalk out a strategy. The development of the plan is the key to determine the functioning of the entire system, which includes all the facilities and provision that the company can offer to the organization and client as a whole. It will also help you know about the errors and updates that need to be done to improve the function of the IT organization and go for imperative manner.Service Design: The whole plan is to go for the service and design the latest version of Information Technology service.  This implies architecture of the program which traces up the entire new Information Technology function and how you can incorporate the improvisation in the more original service.Service Transition: After planning and designing, now you need to finally configure, install, organize and install the Information Technology service that will ultimately help you to coordinate in an organized manner.Service Operation: Now comes the testing and functioning part. The services that were developed in the previous processes that will help you to know about the working of the process that in turn will help you to see if it is working or not. The process consists of granting the request of the users, servicing of the errors and then carrying out the task that was meant to be completed.CSI or Continual Service Improvement: Now while the whole process is fully operational, you can find out the scope that you need to go for the continual improvement of the service that will do the service more and better. The stage aims to improve the service and deliver the performance with precision continuously. You need to go for the continuous improvement by constant monitoring of the scenes mentioned above.Case Study of the whole scenario and its success storyIf you want to go for the deployment of the ITIL service, then you can take an instance of the successful case study that was conducted on a reputed Energy Company that used the application of the ITIL to make its business a world-renowned one. This manufacturing company has a worldwide employee of 100,000 people. Its operational units were spread across the 100 countries over six continents. In the year 2004, the company was followed by many acquisitions and the merging of other small companies. 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The operational cost was saved by up to 25 percent and 14 percent increase in the use of desktop and laptop where it was previously worked manually.The benefits that are attached to the Information Technology Information Library are immense. It is advisable that if you are thinking of starting a company or already heading a company, then you can go for establishing an IT department deployed with the process of ITIL.
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ITIL Practitioner: Core Competencies, Guiding Principles and Service Strategy Importance

In my previous post, I wrote a beginners article for ITIL practitioner. There I spoke about how ITIL practitioner certification fits in the entire ITIL framework, we briefly touched upon the examination format for ITIL practitioner course, I wrote about what benefits you and your company can have if you choose to take ITIL practitioner certification and most importantly, I tried to answer the question, “whether you should choose to go for ITIL practitioner certification or not”. Now, in this post, I will try to delve a bit deeper into the other but very important aspects of ITIL practitioner course and those are following: What are the core competencies of ITIL Practitioner Various guiding principles of ITIL Practitioner And to answer the question of the previous post- “Why service strategy is considered the core of ITIL and ITSM framework” Let’s start! Core competencies of ITIL Practitioner: Core competencies refer to the major engine behind ITIL framework. 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Not only this, it also covers the area where the project manager or the project owner needs to ensure that communications to all stakeholders, customers, internal or external are handled properly, documented for future reference and lead to overall service satisfaction. Measure and Metrics deals with the obvious concept that what you can’t measure, you can’t improve. Hence, you will not be able to gauge with accuracy if your service is providing the benefits or not, if your project is on track or not or if the service that is eating resources is performing its intended job or not. For example, an internet search engine service might be able to return more than 1000 results for the most basic of queries. But whether those results are relevant to the user or not will decide the fate of your internet search engine company. 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An internet search engine may provide accurate results, but in a country where those results are banned or are offending the audience’s religious faith can seriously backfire on you and your organization. Progress Iteratively: Always break the problem into smaller pieces and achieve one or two steps at a time. This helps you get user feedback and improve your service at a low cost, rather than creating the whole service and finding out that there is no market for it. Observe directly: What if you rely on sources to get you the feedback or user reactions or problems data and later on find out that the “source” did not understand the feedback properly, leading you to make something that was not required at all. Or worst, the “source” had vested interest and now your service is out of the market. So don’t take the risk. Focus more on getting the data directly. Be Transparent: Good or bad, whatever be the situation, it should be clearly communicated to your stakeholders. All the decisions along with their rationale should be explained to the audience. Precaution should be taken to not divulge unintended information to the unintended audience. Still, there should be transparency. For example, you got a feedback that in the Middle East your service was gaining negative publicity due to the search results being rendered on a particular topic in spite of the government directive against doing so. In such cases, you are expected to inform your stakeholders about the situation, your plan to tackle it and to inform the end user about the upcoming change. You need to explain the exact problem and its implication to the business users, but you need not maintain the same detailing while sending out communication to market users. So use your filtering mechanism but ensure that transparency is maintained. Collaborate: Not everybody has answer or solution to everything. So better to get best people for their competencies and sometimes, more minds can give you better results. So mix and collaborate. Simple! Keep it simple: Means keep things simple and do not overcomplicate them for showing proficiency. And finally, continually improving service talks about the goal where you have to keep finding ways to improve your service through measure and metrics via communication and organizational change management. So these are the 3 competencies of an ITIL practitioner along with their 9 guiding principles- Why is service strategy the core of ITIL Practitioner? You will be amazed by the answer! It keeps in line with the 9th guiding principle of ITIL. And that principle was: Keep it simple! And this is the reason, I did not answer this question up until now. The answer is: Service strategy deals with the knowledge of what service are you [as a company] going to create through this project and why. It talks about the plans to be executed to develop this service, how to market it, how to provision it, what business benefits will it drive for users and for the organization. So once you have that clear, all your plans, processes, techniques need to be modified to align with that goal, else there is no point of creating an internet search engine service that gives wrong results to the user even if it works very fast.  And this is the reason why Service strategy is the core of ITIL practitioner. Because you need to make it clear to the team you are going to work with!  
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Reasons Why You Should Consider an ITIL Certification: Understanding the Certification and Job Opportunities

What is ITIL?  ITIL is a set of practices for IT service management devised to guide the ITIL practitioners for aligning IT services with clients’ needs. Information Technology Infrastructure Library (ITIL), today a de facto standard in the IT service industry, helps in offering IT management services in an economical and quality-driven way.    5 Levels of ITIL Certification: ITIL certification scheme is the series of qualifications designed to impart perfection at different levels in applying a tailor-made ITIL framework approach. The tiered ITIL certification structure offers flexibility pertaining to the diverse areas and disciplines of ITIL; thus, allows the candidates to focus on key interest areas. There are five ITIL certification levels:  1. Foundation Level:  ITIL Foundation level offers you an understanding of key elements, concepts, and terms used in ITIL framework. Understanding of fundamentals of ITIL Service Management and Service Lifecycle helps you improve decision-making process in the line of customer’s requirements/expectations. The ITIL Foundation certification makes you thoroughly prepared to implement ITIL principles to meet out the competitive challenges.    2. Practitioner Level: The ITIL Practitioner level certification helps you understand ‘how to adopt & adapt IT service management (ITSM) system’ to meet business objectives. This certification is designed to help you carry out well planned Continual Service Improvement (CSI), guided by 9 ITIL principles, ensuring the peak values scaled by the best quality benchmarks. The in-depth understanding of ITSM concepts and principles in the real-world context improves your CSI performance. 3. Intermediate Level:  The ITIL Intermediate level certification is a modular structure that comprises of different modules; each module is focused on a particular area of ITSM. As per your role in the project team, you can pick one or more ITIL Intermediate qualifications broadly divided into two categories- Service Lifecycle and Service Capability. The more in demand ITIL Intermediate level certification modules are ITIL Intermediate Continual Service Improvement, ITIL Intermediate Service Design, ITIL Intermediate Service Strategy, ITIL Intermediate Service Transition, ITIL Managing Across The Lifecycle, ITIL Intermediate Operational Support And Analysis (OSA), ITIL Intermediate Planning, Protection And Optimization (PPO) etc.  4. Expert Level: ITIL Expert level certification benefits you in both personal and professional developments by brightening the growth prospects. The ITIL certification helps you demonstrate balanced knowledge all across full ITIL service lifecycle.   5. Master Level:  ITIL Master level certification validates your knowledge and ability to apply ITIL principles, techniques and methods to achieve the desired outcomes. It allows the candidates with ITIL Expert level certification and 5 years experience to choose the particular ITSM area.  "Although #ITSM best practice approaches such as #ITIL are non-prescriptive, to achieve the desired goals and the benefits available, no part of the processes should be optional! Adherence to process is paramount if the benefits of them are to be realized" https://t.co/1SmdYjMG6a — AXELOS Best Practice (@AXELOS_GBP) April 11, 2018   Why You Should Consider an ITIL Certification- The Benefits:   Prepares you to improve IT service management (ITSM).  Prepares you to work under ITIL framework. Prepares you to contribute to ongoing service improvement. Helps you convert innovative concepts into improved services for clients.  Helps you solve complex problems with enduring solutions. Helps you control the project’s cost and risks.  Helps you manage new challenges by learning from the successes and failures.    Job Opportunities for ITIL Practitioner:  The salary hike or career boost after securing a value-added globally accepted certification is the primary concern of most of the IT professionals; and, it is a must. The professionals must choose a certification path in the line of career planning. If you want to ride the winning horse on the unrestricted career growth path in IT industry, ITIL certification is the best pick.  Besides being associated primarily with IT sector, the ITIL certification is associated with service management also; therefore, it brightens the job prospects in other than IT industry like healthcare, higher education etc. The leading brands like Caterpillar, Disney, Procter & Gamble, Honda, Microsoft, Sony, Visa etc have already embraced ITIL; and, more brands are following the global trend. It opens the doors to boost up your career in the businesses like IBM, Amazon, HP, Mphasis etc. providing infrastructure services. If you are already working in IT industry, you can flourish your career by targeting the jobs like technical support, IT service delivery analyst, help desk engineer or support engineer etc. After attaining the middle level in IT industry with 5-7 years experience, you are often asked to accept the more responsible roles like IT service delivery manager, service desk manager, incident/problem manager, release manager etc; certainly with a decent salary boost.      The Roadmap for ITIL Certification:  KnowledgeHut, an Accredited Training Organization (ATO) of PEOPLECERT and a Certified Partner of Axelos, provides state of the art ITIL certification training through different modules – classroom, online classroom, e-learning, and team/corporate training. Discuss your career objectives with the highly trained faculty to judge the suitability and benefits. After joining the ITIL certification training, you get in-depth preparatory help for ITIL examination, comprehensive courseware, credits toward advanced level ITIL certification, downloadable courseware and post-workshop assistance etc.
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Reasons Why You Should Consider an ITIL Certificat...

What is ITIL?  ITIL is a set of practices for ... Read More

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