How ITIL® 4 Helps in the Breakdown of Siloed Working

Read it in 4 Mins

Last updated on
09th Sep, 2021
10th Mar, 2020
How ITIL® 4 Helps in the Breakdown of Siloed Working

Silo mentality is a mindset adopted by certain employees/teams/departments within the same organization. Silo working hampers efficiency, the scope for improvement, cross-functional knowledge transfer as well as trust-building with in a workforce. The existence of a silo mentality drastically affects the health of the company culture in the long run.  

However, silo working has been a management term that has been doing the rounds for quite some time now. A silo mindset can be eradicated with the right vision and training by the executive leaders of organizations and by making a cultural shift. ITIL® plays a vital role in creating this shift and helps in preventing such destructive organizational practices. 

ways ITIL® 4 eliminates siloed approach to work 

ITIL® 4 was introduced with the intention to streamline the service value chain by eliminating traditional way of carrying out activities. It enables teams to develop a holistic approach instead of a siloed approach. 

Below are the 2 ways enterprises can use ITIL® 4 to avoid a siloed approach to work: 

1. Foster a collaborative work environment right from the top 

77% of organizations say that ITIL® has helped them implement effective organizational changes.In majority of these organizations, ITIL® was adopted right from the senior management to beginner-level employees. When professionals in the top levels of an organization display teamwork with a growth mindset, it’s inevitable that the rest of the workforce would adopt it. 

This level of collaboration right from the top reinforces the idea that employees/teams must work together to achieve business goals. ITIL® 4 helps organizations frame new process architectures that revolve around the value-creation principle. Processes are formally documented to keep track of consistency and progress, and dependencies involved in each process are clearly laid out. This way, teams tend to work holistically and a siloed approach to work is reduced. 

2. Enlighten the employees about a holistic work approach 

rigid work culture leaves the employee uninspired to collaborate. ITIL® 4 advocates building a customer-centric culture. However, for happy customers to be born, employees must be satisfied first. Enterprises must consider the aspirations of their employees and why they prefer siloed work over teamwork. If the employees raise concerns regarding the company culture and the lack of enough support is compelling them to work in silo, those need to be addressed 

Employees who feel that they lack the right skills to collaborate should also be supported to uplift their productivity They can also be rewarded for their efforts for teamwork through periodic performance reviews and rewards/recognition. 

Nipping siloed approach at the bud 

In the past, ITSM had received a lot of flak for promoting siloed working, However, the latest version of ITIL, ITIL® 4, rectified this flaw of ITSM. Amidst this highly competitive market, it’s imperative for organizations to generate value quickly. The Siloed approach impedes enterprises from a value-generation point of view. Industry experts are of the view that on-the-job training is the best way to upskill the entire workforce in ITIL® 4. Adoption of ITIL® 4 will greatly help in curbing a siloed approach to work and encourage a holistic and collaborative work methodology.  



KnowledgeHut is an outcome-focused global ed-tech company. We help organizations and professionals unlock excellence through skills development. We offer training solutions under the people and process, data science, full-stack development, cybersecurity, future technologies and digital transformation verticals.