ITIL® V4 Foundation Certification Training in Chennai, India

A comprehensive foundation course for best delivery of digital products, services

  • Leverage ITIL to gain optimal value from IT and digital services
  • Drive creation, delivery, continual improvement of tech-enabled products, services
  • Immersive learning with real-world simulations, case studies, auto-graded assessments, more
  • 220,000 + Professionals trained
  • 250 + Workshops every month
  • 70 + Countries and counting

Level up your ITSM skills

Build the skills that enable enterprises to successfully deliver IT services to customers. Learn how ITIL provides a common language and tools that power collaboration within IT teams, to deliver value across the business. Start with the core concepts and definitions of ITIL 4—the latest evolution of the ITIL framework—and learn about the ITIL 4 service value system. 

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  • 16 Hours of Live Instructor-Led Online Sessions

  • Earn 16 PDUs on Course Completion

  • 40 Hours of On-Demand Self-Paced Learning

  • 8 Assessments, 6 Recall Quizzes, More

  • Exam Fee Included in Course Fee

  • Lifetime Access to Courseware

Accredited by

Why ITIL® 4 Foundation?


The future is bright for service management, whether looked at through an IT lens or a business focus. Covid-19 has further put service management under the microscope and delivering business value rather than technology solutions is now the raison d’être for IT Service Management.

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Not sure how to get started? Our Learning Advisor is happy to help you.

Contact Learning Advisor

The KnowledgeHut Advantage

An immersive learning experience

Immersive Learning

  • On-demand videos
  • Case studies
  • Assessments, flashcards and recall quizzes
  • Comprehensive assignments

Work-like Experiences

  • Activities and real-world simulations
  • Experiential learning
  • Case studies


  • Get advanced learner insights.
  • Measure and track skills progress.
  • Identify areas to improve in.

Blended Learning

  • On-demand, self-paced learning anytime. ​​​​
  • One-to-one mentoring from industry experts.
  • Access to discussion forums, community groups.

The KnowledgeHut Edge

Solid Track Record

KnowledgeHut has empowered thousands of professionals with certifications in ITSM.

Experiential Workshops

Activities, team-based exercises, practical case studies: High energy workshops with hands-on learning.

Comprehensive Exam Support

Theoretical and practical learning backed by mock tests. We’re right by you for any certification assistance.

Mentorship by Industry Experts

One-to-one mentorship, real-world tips and time-tested techniques from accredited expert practitioners.

Continual Learning Support

Webinars, e-books, tutorials, articles, and interview questions - we're right by you in your learning journey!

Exclusive Post-Training Sessions

Six months of post-training mentor guidance to overcome challenges in your ITSM career.

Steps to get ITIL® Foundation certified

Strengthen your knowledge and practice of ITIL® processes and concepts with the latest ITIL® 4 certifications. Validate your expertise as an ITIL professional with the ITIL 4 Foundation certification and take advantage of networking opportunities with the best in the industry.

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path to certification

Prerequisites for the ITIL® 4 Foundation training program

There are no specific prerequisites for this training and the subsequent ITIL®4 Foundation certification exam.

Who should attend this course?

IT professionals

Business managers

Business process owners 

Project managers

ITSM managers

IT professionals in digital

IT professionals in product

IT professionals in development

IT professionals in service

Professionals transitioning to ITIL4

ITIL® 4 Foundation Certification Course Schedules

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What you will learn in the ITIL® 4 Foundation Training


ITIL® Guiding Principles

Understand the Guiding principles for an effective service management decision.


Service Management

Understand the Four Dimensions of Service Management and factors that influence it.



Learn about basic governance structuring and modeling.


Service Value Chain

Learn about service value chain activities and building it at various levels.


Governance activities

Develop an understanding of objectives of various management services and systems.


Processes and their activities

Get an understanding of activities of Problem Management, Incident Management, Change Enablement etc.

Skills you will gain in the ITIL® 4 Foundation Certification Course

Engage in organizational transformation

Co-create value

Ensure continued agility

Bring about continual service improvement

Manage problems, risks and incidences

Minimize service disruption

Quantify and demonstrate the value of service

Benchmark services and maximize ROI

Understand and manage customer expectations

Obtain value for money

Transform Your Workforce

Evolve IT skills with your business needs

Whether you’re looking to move from on-premise to the cloud or from monolith to microservices, modernizing your systems can be daunting. Are your teams armed with the digital dexterity they need to tackle whatever comes next?

  • Custom Training Solutions
  • Immersive Learning
  • Learn by doing approach
  • Immediately applicable skills

Skill Up Your Teams
500+ Clients

ITIL 4 Foundation Certification Course Curriculum

Download Curriculum
Video preview 1.

Learning Objectives

Learn about ITIL4, its features, principles and benefits.

  • About ITIL4
  • Components of ITIL4 Framework
  • Benefits of ITIL

Learning Objectives

Explore key concepts on service, its management and value. Learn about stakeholders, products and service relationship.


  • Service and Service Management
  • Components of Service Value
  • Determine the Value of a Service or Product
  • Stakeholders and Value Creation
  • Products, Services and Service Offering
  • Service Relationship
Video preview 3.

Learning Objectives

Learn in detail about the guiding principles of ITIL.

  • Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate

Learning Objectives

Learn more about ITIL service value system, chain and streams.

  • Organization and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes
  • External factors

Learning Objectives

Learn more about ITIL service value system, chain and streams.


  • ITIL Service Value System
  • Service Value Chain
  • Service Value Streams
Video preview 6.

Learning Objectives

Learn more about different types of ITSM.

  • Information Security Management
  • Relationship Management
  • Supplier Management
  • Service Level Management
  • IT Asset Management
  • Service Configuration Management
  • Change Enablement
  • Release Management Practices
  • Release Management
  • Deployment Management
  • Monitoring and Event Management
  • Incident Management
  • Problem Management
  • Service Request Management
  • Service Desk
  • Continual Improvement

ITIL 4 Foundation Training and Certification FAQs

ITIL 4 Foundation Training

Our ITIL Foundation certification training has been designed to help you embark on a successful ITSM career by mastering the principles of the ITIL framework. By the end of the course you will gain the expertise to:

  • Build products and services and co-create value with stakeholders and customers
  • Apply the guiding principles of the ITIL framework to ensure business value
  • Master and apply the key concepts of DevOps, Agile and Lean to deliver organizational goals
  • Apply the four dimensions of Service Management to different areas of service

Our ITIL Foundation Training aims to equip you with all the skills to be an effective ITSM practitioner. You will develop practical skills across the principles of ITSM:

  1. Engage in organizational transformation
  2. Co-create value
  3. Ensure continued agility
  4. Bring about continual service improvement 
  5. Manage problems, risks and incidences 
  6. Minimize service disruption
  7. Quantify and demonstrate the value of service
  8. Benchmark services and maximize ROI
  9. Understand and manage customer expectations
  10. Obtain value for money
  11. Device for knowledge
  12. Concentrate on content
  13. Explore holistically
  14. Commence where you are
  15. Study directly
  16. Develop iteratively
  17. Associate
  18. Be fair
  19. Keep it simple

The ITIL Foundation certification helps you:

  • Get a better understanding of how to enhance IT services within an organization
  • Be more informed about IT service management
  • Adapt the ITIL framework to your organizational structure
  • Enhance your earning potential
  • Aim for higher ITIL certifications and elevate your ITSM career

This course is for anyone looking to develop service management skills:

  • IT professionals
  • Business managers 
  • Business process owners
  • Project managers
  • ITSM Managers and aspiring ITSM Managers
  • Professionals working in other areas of IT like digital, product, development and service.
  • ITIL certified professionals who want to transition to the new version ITIL4
  • Students with an interest in IT Services Management will also benefit from our course. 

There are no prerequisites to take the ITIL Foundation training and the subsequent ITIL4 Foundation exam.

Once you have gained ITIL4 Foundation, you can consider the ITIL4 Managing Professional Modules, a stream of 4 Modules that include: 

Yes, you will get free e-learning access to over 100 courses that will be available at KnowledgeHut for one year.

You will earn 16 PDUs by participating in the ITIL Foundation Training program. These can be used for recertification from PMI® Inc.

For further information about PDUs, please reach us at

ITIL 4 Foundation Certification

The ITIL Foundation Certification is offered by AXELOS, a world-renowned body dedicated to managing, developing and growing the global best practice portfolio of ITIL.

You can self-study for the Foundation exam or take training in another format, such as distance learning. But if you choose to train from a provider, you must ensure that they are an AXELOS Accredited Training Organization.

There are two ways to get the ITIL Foundation certifications:

  • Method 1

Join an ITIL training course with an Accredited Training Organization (ATO). KnowledgeHut is an ATO with PeopleCert® and a certified partner of AXELOS. You will receive comprehensive exam preparation support and your exam fee is covered in the course fee.  

Step 1: Register for KnowledgeHut’s ITIL Foundation course and attend the 2-day training.
Step 2: Take the online ITIL Foundation exam (you will receive the exam key from PeopleCert®). Get a minimum score of 65% in this 60-minute closed-book exam.
Step 3: Download the ITIL Foundation certificate and become a leader in your ITSM team!  

  • Method 2 

Prepare for the exam on your own, buy and exam voucher and schedule the exam. You will obtain the certification only on adequately clearing the exam.

No, the ITIL4 Foundation certification does not expire.

Yes, you will receive a course completion certificate on completing the course.

ITIL 4 Foundation Exam

The exam is conducted through PeopleCert®. (KnowledgeHut is an ATO with PeopleCert®.)

The ITIL4 Foundation certification exam is an online, closed-book exam. The format is:

  • Type: Multiple Choice Questions
  • Number of questions: 40
  • Duration: 60 minutes
  • Pass mark: 65%

The Foundation exam covers Continuous Service Improvement, Service Strategy, Service Design, Service Transition, and Service Operation.

After you complete your 2-day ITIL Foundation course, you will receive an email from PeopleCert® with details you need to attempt the exam.

No, you will have a time limit of 60 minutes and will not be able to pause the test. If you accidentally close the window, then you’ll be able to reopen it immediately. In case your exam page freezes, you can refresh the web browser and you will be able to continue the exam from where you left it. Similarly, if your web browser has a problem, you can go to the start link available in your email and you should be taken back to the last question you were on.

If you fail, you can apply for a re-evaluation of the ITIL Foundation exam at an additional cost. The re-evaluation fee is refundable if the outcome is decided in your favour. If it isn’t though, you’ll end up losing the appeal fee, and would need to buy a fresh exam voucher.

Yes. The PeopleCert® allows you to retake the ITIL Foundation exam if you fail.

Yes. PeopleCert® allows you to retake the ITIL Foundation exam as many times as you’d like. However, there is a cost associated for each attempt.

PeopleCert® announces the final results within 2 business days after your answers are officially submitted to them by the exam supervisor. Your profile at PeopleCert needs to be complete, without which your Official Results will not be released.

ITIL Workshop Experience

The ITIL4 Foundation workshop at KnowledgeHut is delivered through PRISM, our immersive learning experience platform, via two modes of delivery:

Blended learning:

  • Get the best of both worlds with live and interactive instructor-led training sessions along with the convenience and flexibility of self-paced learning.   
  • Listen, learn, ask questions, and get all your doubts clarified from your instructor, who is an experienced practitioner.   
  • You also get to collaborate and learn from the experience of your peers in real-world simulations and activities. 

On-Demand Self-Learning:

  • Learn conveniently at your own pace, whenever and wherever you choose and benefit from the limitless educational possibility that comes with lifetime access. The entire courseware and all the features of our immersive learning experience platform will remain at your fingertips whenever you wish to refresh concepts and clear your doubts.

All of KnowledgeHut’s ITIL Foundation Certification training is delivered by experienced accredited experts who are:

  • Masters in ITIL and have immense experience in leading, applying, coaching, and teaching it 
  • Skilled in ITSM
  • Industry practitioners active in IT operations and the field of IT management.  

Our dedicated team of coaches deliver training on par with the standard of excellence as set out by AXELOS. Every candidate receives the same high-quality content irrespective of the trainer and the location. 

The conventional in-person ITIL Foundation Training was earlier delivered as a 16-hour, 2-day training course. The online ITIL Foundation Training is now 14-16 hours long.

The online course is divided into several classes of shorter hours, unlike the in-person class that has 2 classes, each 7 to 8 hours long. The instructor uses tools like a webcam for interacting with the participants and participants will also be able to virtually collaborate with one another.

Our workshops are structured in three parts – pre-workshop, workshop and post-workshop – to provide you with a completely immersive learning experience. This tried and tested workshop structure has worked well with thousands of ITSM professionals we’ve helped upskill over the years.

  • Pre-workshop: Take our diagnostic assessment before the workshop and benchmark your skill levels at the start of the course. This allows you to map and demonstrate your skills learning progression as you reach the end of the course.
  • Workshop: Join the live and interactive instructor-led sessions right from within PRISM, our immersive learning experience platform with a state-of-the-art intelligent coding environment. Experience immersive learning with assignments, assessments, recall quizzes, mock tests and much more.
  • Post-workshop: We don’t just impart skills but also want to make sure that you implement them post the course. To help you with this, we are always in touch with you through newsletters, webinars or next version trainings. Some post-training deliverables lined-up for you are: 
  • Instructor-led session recordings
  • Access to alumni network
  • Continued social learning with discussion forums, group messenger and one-to-one messaging.
  • Additional workshops on advanced level concepts
  • Regular emails, blogs, articles, emails, newsletters, tutorials and other such rich informational content.

A unique feature of our ITIL course is the highly engaging, immersive learning you experience. You get to learn, practice, assess, get insights on your learning, and personalize your learning journey.  

LEARN: Engaging self-learning videos, smart flashcards, interactive eBooks and recall quizzes help reinforce your learning. You also get to maximize your learning potential with collaborative social learning via discussion forums and group and one-to-one messaging.  

PRACTICE: Case studies and real-time simulations help you gain confidence and get productive from day one.  

ASSESS: Assess your skills at every stage with a variety of questions ranging from multiple choice to code-based, completely auto-graded by the system. Assignments and projects within our inbuilt and intelligent development environment give you micro “work-like” experiences. Test your subject matter comprehension through diagnostic, module level and final assessments.

GET INSIGHTS: Based on your performance in the assessments, assignments, and projects, you gain deep insights on your progress, which help you identify areas you are good at and where you need to improve. All you need to do is follow recommendations and enhance your skill proficiency from where you are to where you want to get.

PRISM is KnowledgeHut’s state-of-the-art learning experience platform. PRISM is designed to provide a highly engaging, immersive learning experience with you at the center of the learning.

PRISM supports all types of courses, including on-demand self-paced learning, blended learning, and live virtual classes. Here are some key features of the platform:

  1. Learners can watch videos, join live sessions directly, and even book 1 - 1 mentoring sessions with expert instructors easily, using a single dashboard.
  2. Integrated Practice Environment runs directly in the user’s browser, offering a complete set of development tools to allow learners to practice what they’ve learned. 
  3. Feature-rich videos with detailed explanations are augmented by flash cards, interactive e-reading content and quick recall quizzes designed to strategically reinforce learning. 
  4. Diagnostic, module-level and final assessments give learners valuable insights, allowing them to map and demonstrate their skills learning progression through the course.
  5. Learners get micro work-like experiences from auto-graded projects that help them learn on the job, much like developers in leading tech companies.
  6. Social Learning tools include a discussion board that features questions posted by other learners on the system and responses by both mentors and learners. Additionally, one-to-one and group messaging is also available.
  7. Comprehensive reports give both organizations and learners a deep and thorough insight into skills progression.

The ITIL4 Foundation course material comprises of the study plan and all relevant assignments, assessments, or case studies. All the course material will be available on PRISM.

The ITIL4 Foundation sessions would be auto recorded on PRISM, subject to permission by AXELOS and the instructor. Based on the permissions, you would have lifetime access to the video recordings of the sessions as well.

Our workshops are currently held online and anyone with a stable internet from anywhere across the world can benefit from this to get ITIL certified.  You can check out the schedules here.

Schedules for our upcoming workshops in Agile and Scrum can be found here.

You will receive a registration link from PRISM to your e-mail id. You will have to set your password, log in to our Immersive Learning Experience platform and start your learning journey.

You will have lifetime access to the entire Self-Paced Learning material including on-demand videos, assessments, quizzes, ebooks/case studies and more.

You can attempt the recall quizzes any number of times. Assessments can be taken twice.

We currently use the Zoom platform for video conferencing and will soon be adding more integrations with Webex and Microsoft Teams. However, all the sessions and the recordings will be available right from within our learning platform. Learners will not need to wait for any notifications or links or install any additional software.

Yes, there are other participants who actively participates in the class remotely.  They can attend online training from office, home, or any other suitable place.

In case of any queries, our support team is available to you 24/7 via the Help and Support section on PRISM. You can also reach out to your workshop manager on your workshop group messenger.

If you miss a class, you can access the class recordings from PRISM at any time. At the beginning of every session, there will also be a 10-12 minute recapitulation of the previous class.

You will get the benefit of both since this is a blended learning workshop.

No, you will not yet be able to join the training through phone or tab. Please be prepared to join the training on your laptop or desktop.

If you get disconnected during the training, you will have the option to re-join within about half an hour subject to accreditation body guidelines and the instructor’s preference.

Should you have any more questions, please email us on and we will be happy to get back to you.

What learners are saying


Raj Kumar A

Procurement Lead


The teaching faculty had good knowledge and explained with examples which were really helpful to understand the topics. Overall, a good experience!

Attended ITIL® 4 Foundation Certification workshop in August 2019


Srinath Jagannathan



The trainer explained everything clearly and the course was very useful.

Attended ITIL® 4 Foundation Certification workshop in August 2019



Software project lead


Very good session, with well-organized class and a knowledgeable trainer. He used real-time example to make it as simple as possible for understand to everyone. I recommend KnowledgeHut for any ITIL certificate course.

Attended ITIL® 4 Foundation Certification workshop in August 2019


Abhishek Swain

Senior Product Specialist


It was a good training. Thank you, KnowledgeHut!

Attended ITIL® 4 Foundation Certification workshop in December 2019


Pradipto Chakrabarty

Business delivery leader


It was a good workshop conducted by KnowledgeHut. All the materials and resources were adequate. The support via chat was also very good. Overall, a useful experience.

Attended ITIL® 4 Foundation Certification workshop in December 2019


Gopala T Rao

Manager IT


Recently, I had completed my ITIL training from KnowledgeHut. It was a very good experience with well-experienced instructors.

Attended ITIL® 4 Foundation Certification workshop in December 2019


Sanchita Biswas

Project Manager


I had attended the 2-day ITIL Foundation training. The trainer was very knowledgeable and gave real examples to explain all the concepts.

Attended ITIL® 4 Foundation Certification workshop in October 2019


Manoj Lawand

Application Support Analyst


The training was really good. It was very helpful in understanding the IT organisation process and related problems.

Attended ITIL® 4 Foundation Certification workshop in October 2019

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ITIL® Certification Process

ITIL® Salary & Role:

An Incident Manager with ITIL® V3 certification based in Chennai makes an average annual salary of about INR 5,94,205. This salary can range from a minimum of INR 2,94,408 to a maximum of INR 11,88,424.

The range of the annual salary of an ITIL® V3 certified Problem Manager is between INR 5,62,161 - INR 22,70,447.

A Change Manager with an ITIL® V3 certification in Chennai can expect an average remuneration of INR 6,39,398 per annum. This annual pay of the Change Manager ranges between INR 3,10,600 - INR 12,08,458.

A Business Relationship Manager with an ITIL® V3 certification can expect an average salary of about INR 5,71,315 per year in Chennai. The compensation of the Business Relationship Manager based in Chennai ranges between INR 291,231 - INR 15,00,000.

A Project Manager with an ITIL® V3 certification based in Chennai earns an average annual salary of INR 13,52,733. The annual salary can range between INR 4,81,653 to INR 18,65,943.

The average annual salary of a Service Delivery Manager with an ITIL® V3 certification in Chennai is INR 13,86,726. A Project Manager based in Chennai earns a yearly compensation of INR 4,54,000 to INR 20,00,000.

The responsibilities and salaries of the ITIL® V3 Service Strategy roles in Chennai are as follows:

Sl No.
ITIL Roles
Salary in Chennai (per annum)
1.Business Relationship Manager
A Business Relationship Manager aims to identify the needs of the customer and maintain a positive relationship with them. They also ensure that the needs of the customers are met by the service provider.
INR 4,14,533
2.Demand Manager
A Demand Manager anticipates, influences and understands the service demands of the customer.
INR 5,89,661
3.Financial Manager
The responsibilities of a Financial Manager includes the Management of accounting, charging requirements, and budgeting of the IT service provider.
INR 10,47,070
4.IT Steering Group (ISG)
The IT Steering Group have members of the senior management from both IT and business. Also, they review the IT and business strategies to make sure that they are aligned with each other.

5.Service Portfolio Manager
The Service Portfolio Manager  is responsible for the development of the service provider’s offerings and capabilities. They are also the ones who are responsible for deciding on the strategies in accordance with the IT Steering Group that will be used to serve the customers.
INR 3,34,600

The responsibilities and salaries of the ITIL® V3 Service Design Roles in Chennai are as follows:

Sl No.
Salaries (per annum)
1.Applications Analyst
An Applications Analyst  is responsible for the management of application throughout their life cycle.
INR 4,66,336
2.Availability Manager
The responsibility of an Availability Manager is to analyse, define, measure, plan and improve all the aspects related to the availability of the IT services.

3.Capacity Manager
The responsibility of a Capacity Manager is to make sure that the services and infrastructures are delivered in the agreed capacity. They also make sure that the performance target is met in a timely and cost-effective manner.

4.Compliance Manager
Compliance Managers are responsible for ensuring that all the standards and guidelines are followed. They also check if practices like consisting accounting are employed or not
INR 3,27,900
5.Enterprise Architect
Enterprise Architect’s job is to maintain Enterprise Architecture (EA), an essential component of a business. This also includes their interrelations.
INR 14,19,510
6.Information Security Manager
The Information Security Manager is responsible for making sure that all the information, asset, data and IT services of the organisation is kept confidential, integral and available.
INR 14,09,439
7.IT Service Continuity Manager
The IT Service Continuity Manager is responsible for the management of the risks that could severely affect the IT services.

8.Risk Manager
A Risk Manager is responsible for the analysis of the asset’s value to the business. This  helps in the assessment, identification and control of risks.
9.Service Catalogue Manager
The job of a Service Catalogue Manager is to make sure that all the information regarding the service catalogue is accurate and updated.

10.Service Design Manager
The Service Design Manager  ensures that the organisation is providing new and improved services by producing secure, quality and resilient designs.

11.Service Level Manager
The Service Level Manager is responsible for making sure that all the underpinning contracts, Service Management processes and operational level agreements are appropriate for the agreed service level targets.
INR 4,50,000
12.Service Owner
A Service Owner negotiates the Operational Level Agreements (OLAs) while acting as the counterpart of the Service Level Manager.

13.Supplier Manager
A Supplier Manager ensures that the contract signed by the supplier is able to support the needs of the business. They also ensure that the organisation is able to meet the contractual commitments.

14.Technical Analyst
A Technical Analyst is responsible for providing technical support for better management of the IT infrastructure.
INR 6,36,339

The responsibilities and salaries of the ITIL® V3 Service Transition Roles and Boards in Chennai are as follows:

Sl No.
Salaries (per annum)
1.Application Developer
The Application Developer is responsible for the development and maintenance of custom applications as well as the products customised specifically to provide the required functionality for IT services.
INR 4,01,996
2.Change Advisory Boards (CAB)
Change Advisory Board (CAB) comprises of a group of people that are responsible for advising the Change Manager. This includes scheduling of changes, assessment and prioritisation.

3.Change Manager
The responsibility of a Change Manager is to minimize disruption to the IT services while making beneficial changes.
INR 6,00,000
4.Configuration Manager
A Configuration Manager’s job is the maintenance of the information about all the configuration items that are essential for the delivery of the IT services.
INR 10,75,000
5.Emergency Change Advisory Board (ECAB)
Emergency Change Advisory Board (ECAB) is a subset of the Change Advisory board who are responsible for making all the decisions regarding high impact emergency changes.

6.Knowledge Manager
The responsibility of a Knowledge Manager is to gather, analyse, store and share information and knowledge and use this to improve efficiency of the processes.
INR 6,89,773
7.Project Manager
A Project Manager’s role is to make sure that the deployment of a release is done within the predicted time and cost. They are also responsible for making sure that the quality estimates are according to the planning and resources’ coordination.
INR 13,56,600
8.Release Manager
The responsibility of a Release Manager is to make sure that the integrity of the live environment is protected and that all the correct components are released.
9.Test Manager
The Test Manager ensures that the deployed releases and services meet the customer expectation. They are also responsible for verifying if the IT operation is able to support the new services or not.
INR 19,41,132

The responsibilities and salaries of the ITIL® V3 Service Operation Roles and Boards in Chennai are as follows:

Sl No.
Salaries (per annum)
1.1st Level Support
The 1st Level Support’s job is the registration and classification of all the incidents received. They have to respond immediately so that the failed IT service can be promptly restored.

2.2nd Level Support
The 2nd Level Support is responsible for providing solutions for the incidents which cannot be solved by the 1st Level Support. If they are not able to provide a solution, the incident is passed on to the Problem Management.

3.3rd Level Support
The 3rd level support are the third party suppliers who provide the solution to an incident after the 2nd level support has failed to provide the solution and requested one.

4.Access Manager
The responsibility of the Access Manager is to prevent unauthorised access to the user and also grant the authorised user the right to use a particular service.

5.Facilities Manager
A Facilities Manager is responsible for the proper management of the IT infrastructure and the physical environment of the organisation.  These responsibilities include environmental monitoring, building’s access management, cooling, and power.
INR 5,19,231
6.Incident Manager
An Incident Manager is responsible for carrying out the complete reporting process after the effective implementation of the Incident Management process.
INR 5,94,205
7.IT Operations Manager
An IT Operations Manager looks out for the reliable management of the day-to-day operational activities.
INR 10,74,505
8.IT Operator
The responsibility of an IT operator is to make sure that the day-to-day operational activities are performed smoothly. This operational activities include performing backup, installing standard equipment in a data centre and ensuring that the scheduled jobs are performed in a timely manner.
INR 181,575
9.Major Incident Team
The Major Incident Team is a team of Technical experts and IT managers that is responsible for the solution of a major incident. The team is led by the Incident Manager.

10.Problem Manager
A Problem Manager’s job  is to manage the life cycle of all the problems. This helps in prevention of the incidents and minimizing the effects of the incidents in the processes and services.

11.Service Request Fulfilment Group
A Service Request Fulfilment Group is responsible for specialisation in the completion of specific types of service requests.

The responsibilities and salaries of the ITIL® V3  Continual Service Improvement Roles in Chennai are as follows:

Sl No.
Salaries (per annum)
1.CSI Manager
The Continual Service Improvement (CSI) Manager  is responsible for the management of the IT services’ improvements and the processes involved in IT Service Management.

2.Process Architect
The responsibility of a Process Architect includes maintaining the Process Architecture. A Process Architect is also supposed to coordinate all the changes made in the process and make sure that process is carried out in a smooth manner.
INR 7,46,000
3.Process Owner
A Process Owner is responsible for designing, sponsorship and continual improvement of a process involved in the IT services.

ITIL® Exam:

The PDCA Cycle or Plan-Do-Check-Act is a study method to help you prepare for the ITIL® V4 Certification exam. It consists of:

First and foremost, you need to create a plan by studying the ITIL life cycle. Take full length practice test and answer the ITIL Foundation exam questions.
Do: The  next step is to convert your plan into action.
Check: After you have implemented your plan, it is important to check your scores and find the areas where you can improve.
Act:  After you have figured out what are the areas where you can improve, you need to  revise and take the test again. Take the test and review till you reach your target score.

Prometric is a market-leading test development and test delivery solutions provider that is responsible for offering technology-enabled  testing and assessment. This helps the clients in the development and launching of a global testing program that not only conducts the test but also measures results and data accurately and efficiently. The clients uses the robust network of Prometric to provide test flexibility that includes more than 10000 Test centres in about 160 countries.

A wholly-owned subsidiary of ETS. the primary job of Prometric is the development, delivery and administration of about 10 million tests taken every year for about 400 clients across the globe. These clients hail from different fields like finance, government, professional, corporate, Information Technology, academic, etc.

For the registration of your ITIL® V4  Foundation exam session on Prometric,  you need to go to the website and follow the below mentioned steps:

Step 1:
On the Home page,  you will find ‘SCHEDULE MY TEST’ option. Click on it.

Step 2:  Next, you will be asked to select the test sponsor for your ITIL® V4 Foundation exam. PeopleCert is the sponsor for your ITIL® V4 Foundation exam.

Step 3: After this, you will be redirected to the product page of the sponsor i.e., PeopleCert.  On the page, you will find the names of all the exams that are conducted by PeopleCert.

Step 4:  On the page you will see an option named, ‘SCHEDULE MY TEST’. Click on it.

Step 5:  Next,  you will be asked to select your country.  Select ‘India’ from the dropdown list and schedule your appointment for the ITIL® V4 Foundation exam in Chennai. Click on ‘Next’.

Step 6: After this, you will be redirected to a page that will have information regarding the registration requirements and all the things that you need to bring to the test centre for the exam. Read this information carefully and then click on ‘Next’.

Step 7: Next, you will be taken to another information  page  containing the information about the Privacy Policy Review. Agree to the conditions and click on ‘Next’ to proceed.

Step 8: Next, you will be asked to confirm if you are pre-approved for the exam’s testing accommodation.

Step 9: In this step, you will be asked to provide your Eligibility ID and your last name’s first 4 characters.

Step 10: After the information provided by you have been matched, you will be redirected to a page where you have to select the date and time of your exam.

Step 11:  After you choose your test center and provide other additional information, your appointment is complete after your appointment verification process is over.

A part of Pearson, Pearson VUE  is the largest learning company in the  world. There are about 35000 employees working for about 450 credential owners across the globe.

Clients have been choosing Pearson VUE  to help them in the development, management, delivery, and growth in the testing program. Pearson VUE  not only provides a Computer Based testing but also is responsible for handling the highly staked exam that requires a secure testing environment. 

Scheduling your appointment for the ITIL® V4 Foundation exam through Pearson VUE  is an easy process. Here are the steps that you need to follow to schedule your ITIL® V4  Foundation exam:
Step 1: Log in to the website: .

Step 2: On the home page, find ‘For test takers’  and click on it. Next, click on ‘Schedule an exam’.

Step 3: You will be redirected to a page where you will need to type the name of the sponsor of the exam. Type ‘PeopleCert’, the sponsor of ITIL® Foundation.

Step 4: Next, you will be asked to either sign in or create an account that will help you deal with the scheduling, rescheduling or cancelling of the ITIL® Foundation exam..

Step 5: After you have successfully created an account, you will have to follow the below mentioned steps to schedule your ITIL® Foundation exam through Pearson VUE.

To locate your test centre in Chennai you have to login into  Once you reach the home page,  click on ‘For test takers’.  Next, follow the below mentioned steps to locate the test centre:
Step 1: After clicking on ‘For test takers’,  you will see a drop down list.  Select ‘Schedule an exam’.

Step 2: You will be redirected to a page where you will be required to enter the name of your test sponsor. Type ‘PeopleCert’ for ITIL® exam.

Step 3: Next you will be taken on the PeopleCert page where on the right side of the page you will see ‘Find a test center’.

Step 4:  After you have clicked on ‘Find a test center’,  you will be asked to enter the location where you are trying to find the test centre. Type Chennai and hit search.

Step 5:  You will get a list of all the available test centres in Chennai.

Following are the Pearson VUE test centers in Chennai :

  1. IT Business Management Solutions India Pvt Ltd

    Sakthi Towers, 3rd floor, Office J
    766 Anna Salai near to Spencer Plaza
    Tamil Nadu - 600002

  2. NIIT Ltd

    No – 17, Wallace garden 2nd street,
    Uthamar Gandhi salai
    Tamil Nadu - 600034

  3. Trainocate Networks India Pvt. Ltd.

    New No – 4, Old No – 144
    1st Floor, Sathak Center
    Nungambakkam High Road
    Tamil Nadu – 600034

  4. Innovmox technologies Pvt. Ltd

    Old No – 42, New No – 52
    Giri Road
    T. Nagar
    Tamil Nadu - 600017

  5. RJP Infotek Pvt Ltd

    #10, 1st Main Road
    3rd Floor, United India Colony
    Tamil Nadu - 600024

The Prometric Centre in Chennai is located at:

Hb Education and Consulting Services Pvt ltd

New No – 89, Old No – 39/40
1st Main Road
Gandhi Nagar, Adyar
Tamil Nadu - 600020

One of the core components of the ITIL certification is the exam fee. Depending on the level of the ITIL® Certification exam, the exam fee varies. Here is a chart that explains the different levels and their exam price:

Sl No.

ITIL® Exam Cost (V3 & V4)

Price for India


ITIL®V3  Foundation



ITIL® V4 Foundation



ITIL® Intermediate

Service Lifecycle Modules

Service Strategy


Service Design


Service Transition


Service Operation


Continual Service Improvement


Service Capability Modules

Operational Support and Analysis


Planning, Protection, and Optimization


Release, Control, and Validation


Service Offerings and Agreements



ITIL® Practitioner



ITIL® Managing Across the Lifecycle


ITIL® Certification cost:

Instructor-Led training for your  ITIL® V4 Certification would cost you roughly around INR 19,999 in Chennai. Usually, instructor-led training gives you 90 days of access to ITIL® V3 2011 Certification training in Chennai.

ITIL® Study Guide and ITIL Practice Tests are the additional cost components included in the ITIL® V4 Certification cost. When it comes to choosing the ITIL® study guide,  you have two options -  either go for the popular paperback edition or bring down the cost of your ITIL certification by getting a soft copy of the study guide.  The cost of the paperback edition of the ITIL® study guide will cost you $30.There are some full-length free practice tests for ITIL® V4 Certification exam which are available online and you can access them.  Also, you can buy the practice test offered by some of the professional ITIL certification exam website which will cost anything from $25 to $50.

ITIL® Training:

Below are some factors that you should consider while searching for the best ITIL® V4 Certification Training Institutes in Chennai:

  • The training institute must be accredited by Axelos through Peoplecert.
  •  The training institute must have a high passing rate.
  •  All the trainers and consultants must be accredited and have sufficient experience in the field.
  •  You must also check out whether your Institute provides an exclusive Pre-Courseware to deal with your more specific queries.
  •  Also, check out if the training is based only on slides or not.  A good training institute must use Consulting exposure, live case studies and role plays.
  •  At the end, you need to make sure that you are getting the training worth of your money spent on getting the certification.

ITIL® V4 Certification Training can be taken up by the following professionals:

  • IT Professionals (System, Application, Voice, Network, Technical)
  • IT Planners
  • IT Architects
  • IT Consultants
  • IT Security Managers
  • IT audit managers
  • IT & Business Supervisory staff
  • Team leaders 
  • Executives, SMEs, and Managers
  • Service Designers
  • Business Leaders

While searching for the best ITIL ® V4 Certification Trainer in Chennai, there are certain factors that you should keep in mind:

  • All the trainers must be Senior Consultants and ‘ITIL Master Certified’.
  • Also, make sure that the attitude of the trainer is in sync with the candidate.
  • Find out about the other learning facilities offered by the trainer.
  • Take the Certification Exam Preparation techniques adopted by the trainer into consideration.
  • Find out about the fee structure of the ITIL® V4 Certification program.

The cost of the classroom training program for ITIL® V4 Certification is about INR 19,999 in Chennai. The training will end in about two to three days.

An ITIL® V4 Certification training in Chennai is a program that will help you understand the service management process involved in the IT services. The main aim of the ITIL framework is to ensure that there is the existence of predictability and consistency in the service delivery across different processes, units, and organizations. Below-mentioned are the benefits of ITIL® V4 Certification training:

Better equipped:
The ITIL® V4 training provides you a detailed insight into the ITIL framework. This will help you manage your work better. Also, you will be able to appreciate the application and the importance of the processes and activities involved in the ITIL framework. This will help you manage services efficiently and enhance the productivity.

Better pay: With an ITIL® V4 certification, comes a better paying job. You will have a better chance of getting the job than any other candidate in the ITSM sphere who does not have the certification. There is at least a 15% hike in the annual salary of an ITIL® certified professional. Depending on the number of years of experience, the salary figures can vary from individual to individual. But, you must rest assured that after the ITIL® V4 certification you will get an increment in the salary.

Recognition of expertise: Your expertise and skills are what will get you recognized in your organization. Having an ITIL® V4 certification will help you achieve that by helping you better manage the services. Your colleagues and senior management will appreciate your involvement and effective management skills.

Common terminology: The ITIL® V4 certification will give you an insight to the ITIL framework. You should be able to understand all the common terminology used in the IT industries across the globe.

Holistic view: To work in the IT industry, one needs to have a complete understanding  of the infrastructure and the IT services associated with different businesses. The ITIL® V4 Certification training will help you get a detailed insight on this. You will be able to use your expertise and skills to make valuable contributions to your organization.

ITIL® 4 Foundation Certification Course in Chennai

ITIL? Certification in Chennai is a much sought after credential that demonstrates your knowledge of the ITIL framework to potential employers. ITIL, short for Information Technology Infrastructure Library, is a comprehensive framework that is designed to streamline and standardize IT service support for a business. It lays out guidelines for the selection and planning of IT services based on the latest technology, in order to increase operational efficiency and achieve the targeted service levels. This framework envisages IT as a service partner through all the business processes, and not just as back-end support. In order to get a thorough understanding of this framework, you can attend the ITIL? training in Chennai that will help you to ace the ITIL? Foundation Exam. KnowledgeHut?s ITIL course in Chennai is delivered by industry experts with real world experience, and will help you achieve the ITIL? Foundation Certification in Chennai. The courseware is approved by APMG and Peoplecert, and you will have access to four mock exams that will help you understand the structure of the exam and practice your skills and knowledge in order to achieve a first time pass. ITIL? Foundation training in Chennai will teach you ITIL guidelines and best practices, and adapt IT actions and expenses with your changing business needs. Our ITIL? Certification Training in Chennai helps IT professionals to gain a thorough understanding of the terminology, principles and processes that can completely transform the way the business is run. Having achieved the Foundation certification, you can consider moving on to the next levels in IT Service Management- such as the Intermediate and Advanced levels.

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