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ITIL® V4 Foundation Certification Training in Chennai, India

Path to Become ITIL® MP & ITIL® SL

  • 16 hours of Instructor-led training
  • 16 PDUs (or 25 PDUs on completion of classroom training + 9 hrs of e-learning)
  • 180 days free e-learning on ITIL® V3 Foundation
  • KnowledgeHut is an ATO of Peoplecert and a Certified Partner of Axelos
  • Course fee includes Foundation exam fee (Does not apply for LVC)
  • 2 sample papers to practice for the certification exam

ITIL® Course Overview

1) What is ITIL®?

The Information Technology Infrastructure Library (ITIL®) is a framework designed for the standardization of selecting, planning, delivering, and maintaining the IT services and processes within an organization. The framework helps in achieving the predicted service delivery by improving efficiency. With the ITIL® framework, IT administrator works as a business service partner and not just back-end IT guy.

One of the reasons why ITIL® is so well-appreciated and demanded globally is because of its versatility. ITIL® has been designed by keeping in mind the needs of different organizations. This allows the organization to incorporate the framework according to their requirements. One can estimate the scalability and flexibility of ITIL® with the fact that it can be easily adapted due to its ability to work in alignment with other practices such as Six Sigma, COBIT or TOGAF.

2) Certification Levels in ITIL® 4

The ITIL® 4 certification scheme has been designed in a way to align it with the existing ITIL® v3 and provide a clear path for the practitioners to continue developing their skills.

Levels of ITIL Certification within the ITIL 4 Certification Scheme:

  • ITIL V4 Foundation - now available
  • ITIL Managing Professional (MP) - launching 2019/2020
  • ITIL Strategic Leader (SL) - launching H1 2020
  • ITIL 4 Master - launching H2 2020

ITIL V4 Foundation:

The ITIL® 4 Foundation Certificate is an introduction to ITIL® 4 framework. It allows the candidates to understand the IT Service Management by using the end-to-end operating model. It deals with the creation, delivery, and continual improvement of IT services and products. Professionals who are ITIL® 4 certified know who ITIL® can be used to enhance the IT Service Management.

ITIL® 4 is the next evolution of the ITIL® framework. It consists of a stream of four modules named ITIL® Managing Professional (ITIL® MP). These four modules are:

ITIL® Specialist Create, Develop and Support

This module includes the expansion of the current ITIL® scope to cover the creation of the services. It also covers the activities involving the ‘core’ service management.

In this module, the focus will be on integrating the value streams and activities for creating, delivering, and supporting IT-enabled services and products.

ITIL® Specialist Drive Stakeholder value

In this module, all the interaction and engagement between the service provider and the customer, suppliers, users, and partners will be covered. The main aim of this module is to use the IT-enabled services to convert demand into value.

This module will help the candidates gain knowledge about SLA design, CX and UX design, communication, multi-supplier management, customer journey mapping, relationship management and many more.

ITIL® Specialist High Velocity IT

This module explores the different ways in which the digital organizations and digital operating models function in high-velocity environments.

Working practices like Agile and Lean, and technologies like Automation, Automatic testing and Cloud are used to focus on the delivery of services and products in order to obtain maximum value.

ITIL® Strategist Direct Plan and Improve

This module helps the candidates hone their practical skills to create an organization that believes in learning and improving and has an effective strategic direction.

It will cover the impact of the different working practices in the organization. It also provides candidates with practices and strategies to plan and deliver improvements.

ITIL® V4 was introduced with new updates and schemes such as the embodiment of ITIL® Foundation and the ITIL® Master exams.

Once a student clears the foundation level examination, the next steps are the Managing Professional and Strategic Leader. Both these levels have a different set of examination and scheme.

    ITIL® Managing Professional (MP) is designed for apprentices who engage with technology and digital teams throughout the organization.

    They are not just confined to the IT departments. This course attempts to give experience and expertise to run successful teams, IT projects, and workflows.

    Modules cover ‘ITIL® Specialists’ in -

    • Drive Stakeholder Value
    • Create, Deliver and Support
    • High Velocity IT

    ITIL® Master




    ITIL®  Managing Professional

    ITIL® Strategic Leader











    ITIL® Leader


    deliver and









    Plan and



    Plan and


    Digital & IT


    ITIL® V4   Foundation

    This ITIL® Strategic Leader (SL) exam is designed for those who engage with “every digitally equipped assistance”. 

      The objective of this course is to develop the apprentice on how to utilize technology to address and deliver business procedure. It also emphasizes the role of IT in this process.

      ITIL V4 Syllabus includes -

        • ITIL® Leader – Digital & IT Strategy
        • ITIL® Strategist – Direct, Plan, and Improve

          Both of these exams end at the same level which is the ITIL® Master exam. It is the most advanced level in the examination.

        3) Certification Levels in ITIL® V3

        After the completion of classroom training and a written exam, the admins can complete their ITIL® training and get a certification.

        Levels of ITIL Certification within the ITIL V3 Certification scheme:

          • ITIL Foundation Certification Level
          • ITIL Practitioner Certification Level
          • ITIL Intermediate Certification Levels
          • ITIL Expert Level
          • ITIL Master Level

          1) ITIL® Foundation Certification

          This is the certificate for entry-level candidates and focuses on the key terminologies, elements, and concepts that will be used in the lifecycle of the ITIL®.

          2) ITIL® Practitioner Certification

          This certification will help the professional adapt the ITIL® framework according to the business objectives of their organization. This course can be taken up any time after a foundation certificate has been received. This course will also include metrics, communication, and organizational change management.

          3) ITIL® Intermediate Certifications 

          This certification covers different concepts associated with the ITSM. It is divided into two tracks- service lifecycle and service capability modules.

          4) ITIL® Expert

          At this stage, the admins will be able to demonstrate the entire scheme of ITIL®. After this certification, the admin will obtain skills pertaining to the best practices of the ITIL®. Apart from the exam, to earn this certification, one needs 17 credits from previous modules and managing across the lifecycle module.

          5) ITIL® Master

          This is the highest level of certification in which the admin needs to explain why they chose their areas of study, methods, and principles. There is no certification exam. The admin must submit written assignments and some oral interviews.

          4) Career Benefits of having ITIL® Certification

          Here are the top career benefits of having an ITIL® certification:

          1. You will gain a detailed insight into the ITIL® framework helping you manage work better.
          2. You will have better job prospects.
          3. You will be recognized for your expertise and management skills in the organization.
          4. You will be able to understand the common terminologies used in business across the industries.
          5. You will be able to better know the relation between business and IT.
          6. There are several ITIL® v3 certifications that will help you build sharper skills set.
          7. The ITIL® certifications will open doors for you in terms of job roles within your organization.
          8. ITIL® is used globally, so there is a lot of potential for job growth in the market.
          9. For a person who has ITIL® Training, ROI will be much higher.
          10. Certified ITIL® professional is in high demand and the market is stable enough for them to be in demand for a long time. So, investing in ITIL® certification is a low-risk effort.

          5) Benefits of implementing ITIL® in an Organization by ITIL® Certified Professional

          The overall goal of ITIL® is the improvement of the business service. There are a certain set of practices that helps IT service management. The support system of the business service is optimized using the capabilities of the people, process, technology, and suppliers.

            • ITIL® is one of the most accepted and recognized approaches to IT service management and delivery. It is well-regarded all over the world.
            • ITIL® is a set of practices, not methodology, making it compatible with popular frameworks like PRINCE2 and PMP.
            • ITIL® acts as a service provider by running the IT department. This makes IT into a core part of the business.
            • Processes like the ITIL® Incident Management and Problem Management that quickly restores the services and also creates workarounds.
            • ITIL® also allows organizations to prevent incidents by reviewing major incident reviews and eliminating root causes.
            • ITIL® helps your team better understand and manage customer expectations service level management and business relationship management.
            • Change Management is one of the disciplines of ITIL® that allows Continual Service Improvement (CSI).
            • ITIL® helps in the management of accounts, budget and charging requirements related to service costs.
            • Risk analysis and management activities are one of the processes involved in the ITIL.
            • ITIL® helps keep the customer satisfaction high giving the organization competitive management.

            6) Credit System & Transition from ITIL® V3 to ITIL® V4

            The ITIL® credit system is used to provide support to the certification scheme of the ITIL®. This is done by recognizing your investment in the certifications.

             ITIL® V3 Credit system

            In the ITIL® v3 credit system, a specific credit value is assigned to every ITIL® certification. It is done on the basis of its level of ITIL® content. After the candidate has completed the ITIL® examination, certification and credits are awarded. These credits can be used to get the ITIL® Expert level of certification. For this, the candidate must have at least 22 credits. The credits also include the 3 credits from the ITIL® practitioner that covers the full spectrum of ITIL® best practice.

            Before advancing to the ITIL® Expert, 17 credits are required to be earned. These can be earned in any order once the two credits for ITIL® Foundation have been completed.

            Here is detailed information on the credits assigned to different ITIL® Certification levels:

            ITIL® Certification Level


            ITIL® V3/V4 Foundation Certification

            2 credits

            ITIL® Intermediate Service Lifecycle stream:

            Service Strategy (SS)

            Service Design (SD)

            Service Transition (ST)

            Service Operation (SO)

            Continual Service Improvement (CSI)

            3 credits each

            ITIL® Intermediate Service Capability stream

            ·         Planning, Protection, and Optimization (PPO)

            ·         Service Offerings and Agreements (SOA)

            ·         Release, Control, and Validation (RCV)

            ·         Operational Support and Analysis (OSA)

            4 credits each

            ITIL® Managing Across the Lifecycle (MALC)

            5 credits

            The following credit values are needed for certification levels higher than the ITIL® Foundation:

            ITIL® Certification Level

            Number of Credits Required

            Composition of Credits

            ITIL® Foundation



            ITIL® Intermediate

            2 credits

            2 credits from ITIL® Foundation

            ITIL® Managing Across the Lifecycle (MALC)

            17 credits

            2 credits from ITIL® Foundation and a minimum of 15 credits from ITIL® Intermediate or complementary qualifications

            ITIL® Expert

            22 credits

            2 credits from ITIL® Foundation, minimum of 15 credits from either ITIL® Intermediate or complementary qualifications, and 5 credits from ITIL® MALC

            The transition from ITIL® v3 to ITIL® 4 scheme:

            One can gain the knowledge and skills required to learn the core concepts of the update while transitioning from ITIL® v3 to ITIL® 4 scheme.

              ITIL® v3 Foundation certified
              Once you have obtained the ITIL® v3 Foundation certification, you can straight away take the ITIL® 4 Foundation to transition into the new scheme. A new single exam will be required to cover the new material in the ITIL® 4 Foundation.

              ITIL® Intermediate/Practitioner level
              If you have started collecting credits from Intermediate or Practitioner levels, it is better to continue with the v3. This will help you prepare for the east transition while gaining the designation of the ITIL® Managing Professional.

              ITIL® v3 expert
              If you are on this level, get the ITIL® Managing Professional designation by taking the ITIL® Managing Professional Transition module as soon as it is released.

              After achieving the destination, you will only need to pursue the ITIL® Leader Digital and Strategy module instead of completing the ITIL® Strategic Leader stream. Completing both the streams will make you eligible to move towards the ITIL® Master.

              7) What is ITIL® Service Capability:

              ITIL® Service Capability modules:

              • ITIL® Operational Support and Analysis
              • ITIL® Planning, Protection, and Optimization
              • ITIL® Release, Control, and Validation
              • ITIL® Service Offerings and Agreements

              ITIL® Operational Support and Analysis

              • ITIL® Operational Support and Analysis (OSA) module focuses on enabling event, problem, incident, access, request, IT operations, technical, and application management.
              • This module teaches organizations and individuals, the management of day-to-day operations of IT services.
              • The candidates also learn the implementation of the ITIL® processes enabling them to deliver and support IT services. 
              • The worth of this module is 4 credits.

              ITIL® Planning, Protection, and Optimization

              • One of the certifications of the ITIL® Service Capability workstream is the Planning, Protection, and Optimization (PPO) module.
              • The module focuses on enabling availability, capacity, demand management, information security, and IT service continuity.
              • Based on the ITIL® Service Design publication, the PPO course helps to develop an understanding of the ITIL® Service Design processes.
              • The PPO module is worth 4 credits.

              ITIL® Release, Control, and Validation

              • This module focuses on the practical applications of Release, Control, and Validation (RCV). 
              • This includes enabling plans, test, and implementing new services to meet the needs of the user and organization.
              • The course’s content is from the guidance contained in the ITIL® Service Transition publication.
              • The module is worth 4 credits.

              ITIL® Service Offerings and Agreements

              • ITIL Service Offerings and Agreements (SOA) focuses on the practical applications of the SOA practices to enable portfolio, service catalog, service level, supplier, demand, and financial management.
              • This course is based on the guidance mentioned in the ITIL® Service Design and ITIL® Service Strategy publications.
              • This course helps the candidates understand the stages of the lifecycle of ITIL® – service strategy, design, transition, and continual improvement. 
              • The SOA module can help you earn 4 credits.

              8) Why ITIL® V4 was launched by Axelos?

              The most significant purpose for developing an advanced version of the ITIL® V3 was because of its specific shortcomings. These are -
                    1. An unsatisfactory involvement with the ITSM Community
                    2. Incompetent to perceive the current trends in software developments and IT services.

              The latest version addressed the bad relationship issues by giving them heads-up as it will publish the updates in the community, thus avoiding any hindrance in the free flow of data. Moreover, to give the students a complete overview from the beginning, the whole foundation course under the ITIL® V4 has been revised. It is updated based on the requirements of modern business. What makes these revisions so accurate is the fact that they are based on the feedback of millions of ITIL® practitioners and are completely practical.

              Evolution of ITIL® V4 -

                • Evolved ITIL® practices in the wider context of customer experience, value streams, and digital transformation.
                • Embracing advanced ways of connecting with the community by adapting to the new ways of working such as DevOps, Agile and Lean hence promoting new alliances.
                • The framework of ITIL® V4 is designed to give comprehensive guidance to organizations on how they should address the new service management challenges effectively and utilize the latest technologies which will help them transform digitally.
                • Designed to assist the organization to provide effective governance and deliver accurate IT service management which is flexible, coordinated and integrated. The flexibility also allows the organization to provide accurate data all over the business without any interruptions to the free flow of data, ultimately improving the customer experience.
                • This update has made the ITIL® way more extensible. agile, and collaborative.

                What you will learn

                • The concepts, terms and terminology of ITIL®
                • ITIL® 4 best practices and how to implement them to streamline processes for continuous improvement

                • Fundamentals of Service Management, Service Lifecycle and other IT-enabled services.

                • Applying practices learnt to improve business decisions and optimize customer expectations

                • An in-depth preparation for ITIL® 4 Foundation certification


                There are no specific prerequisites for this course, and Axelos has not defined any specific eligibility criteria for the ITIL® 4 Foundation exam. However, the ITIL® 4 Foundation certification is in itself a prerequisite for the higher levels of ITIL® qualifications.

                3 Months FREE Access to all our E-learning courses when you buy any course with us

                Who should take this ITIL Certification?

                • IT professionals
                • Business managers
                • Business process owners
                • Project managers
                • Students and individuals with interest in IT Services Management
                • ITSM Managers and aspiring ITSM Managers
                • Professionals working in other areas of IT like digital, product, development and service.
                • ITIL certified professionals who want to transition to the new version V4


                ITIL® Exam Prep

                The KnowledgeHut exam plan has been meticulously planned and created by resourcing ITIL® 4 questionnaires and exam blueprints. These will give you maximum learning benefit for clearing the exam at the very first attempt.

                The KnowledgeHut Guarantee

                Our USP is the quality of our training. Our instructors have created the most comprehensive curriculum for you to clear the exam. Check our 100% refund guarantee!

                Certification Journey Support

                Not just in learning, but you will get support in all aspects of the certification. Right from assistance with enrolling for exams to solving your doubts post workshop, we have your back!

                ITIL® Course Curriculum

                1.1 Recall the definition of:

                • Service (2.3.1)
                • Utility (2.5.4)
                • Warranty (2.5.4)
                • Customer (2.2.2)
                • User (2.2.2)
                • Service management (2.0)
                • Sponsor (2.2.2)

                1.2 Describe the key concepts of creating value with services (2.1,2.1.1, 2.2 and all subsections of 2.5):

                • Cost
                • Value
                • Organization
                • Outcome
                • Output
                • Risk
                • Utility
                • Warranty

                1.3 Describe the key concepts of service relationships: (2.3.2, 2.4, 2.4.1 ):

                • Service offering
                • Service relationship management
                • Service provision
                • Service consumption

                2.1 Describe the nature, use and interaction of the guiding principles (4.3, 4.3.8)2.2 Explain the use of the guiding principles (4.3):

                • Focus on value(4.3.1–
                • Start where you are (4.3.2–
                • Progress iteratively with feedback(4.3.3–
                • Collaborate and promote visibility (4.3.4–
                • Think and work holistically(4.3.5–
                • Keep it simple and practical(4.3.6–
                • Optimize and automate(4.3.7–

                3.1 Describe the four dimensions of service management (3):

                • Organizations and people (3.1)
                • Information and technology (3.2)
                • Partners and suppliers (3.3)
                • Value streams and processes (3.4-3.4.2)

                5.1 Describe the interconnected nature of the service value chain and how this supports value streams (4.5)5.2 Describe the purpose of each value chain activity:

                • Plan (4.5.1)
                • Improve (4.5.2)
                • Engage (4.5.3)
                • Design & transition (4.5.4)
                • Obtain/build (4.5.5)
                • Deliver & support (4.5.6)

                6.1 Recall the purpose of the following ITIL practices:

                • In formation security management (5.1.3)
                • Relationship management (5.1.9)
                • Supplier management (5.1.13)
                • IT asset management (5.2.6)
                • Monitoring and event management (5.2.7)
                • Release management (5.2.9)
                • Service configuration management (5.2.11)
                • Deployment management (5.3.1)
                • Continual improvement (5.1.2)
                • Change control (5.24)
                • Incident management (5.2.5)
                • Problem management (5.2.8)
                • Service request management (5.2.16)
                • Service desk (5.2.14)
                • Service level management (5.2.15)

                6.2 Recall definitions of the following ITIL terms:

                • IT asset (5.2.6)
                • Event (5.2.7)
                • Configuration item (5.2.11)
                • Change (5.2.4)
                • Incident (5.2.5)
                • Problem (5.2.8)
                • Known error (5.2.8)

                7.1 Explain the following ITIL practices in detail, excluding how they fit within the service value chain:

                • Continual improvement (5.1.2) including:
                  • The continual improvement model (4.6, fig 4.3)
                • Change control (5.2.4)
                • Incident management (5.2.5)
                • Problem management (5.2.8)
                • Service request management (5.2.16)
                • Service desk (5.2.14)
                • Service level management (5.2.15–

                ITIL® Certification Process

                ITIL® Salary & Role:

                An Incident Manager with ITIL® V3 certification based in Chennai makes an average annual salary of about INR 5,94,205. This salary can range from a minimum of INR 2,94,408 to a maximum of INR 11,88,424.

                The range of the annual salary of an ITIL® V3 certified Problem Manager is between INR 5,62,161 - INR 22,70,447.

                A Change Manager with an ITIL® V3 certification in Chennai can expect an average remuneration of INR 6,39,398 per annum. This annual pay of the Change Manager ranges between INR 3,10,600 - INR 12,08,458.

                A Business Relationship Manager with an ITIL® V3 certification can expect an average salary of about INR 5,71,315 per year in Chennai. The compensation of the Business Relationship Manager based in Chennai ranges between INR 291,231 - INR 15,00,000.

                A Project Manager with an ITIL® V3 certification based in Chennai earns an average annual salary of INR 13,52,733. The annual salary can range between INR 4,81,653 to INR 18,65,943.

                The average annual salary of a Service Delivery Manager with an ITIL® V3 certification in Chennai is INR 13,86,726. A Project Manager based in Chennai earns a yearly compensation of INR 4,54,000 to INR 20,00,000.

                The responsibilities and salaries of the ITIL® V3 Service Strategy roles in Chennai are as follows:

                Sl No.
                ITIL Roles
                Salary in Chennai (per annum)
                1.Business Relationship Manager
                A Business Relationship Manager aims to identify the needs of the customer and maintain a positive relationship with them. They also ensure that the needs of the customers are met by the service provider.
                INR 4,14,533
                2.Demand Manager
                A Demand Manager anticipates, influences and understands the service demands of the customer.
                INR 5,89,661
                3.Financial Manager
                The responsibilities of a Financial Manager includes the Management of accounting, charging requirements, and budgeting of the IT service provider.
                INR 10,47,070
                4.IT Steering Group (ISG)
                The IT Steering Group have members of the senior management from both IT and business. Also, they review the IT and business strategies to make sure that they are aligned with each other.

                5.Service Portfolio Manager
                The Service Portfolio Manager  is responsible for the development of the service provider’s offerings and capabilities. They are also the ones who are responsible for deciding on the strategies in accordance with the IT Steering Group that will be used to serve the customers.
                INR 3,34,600

                The responsibilities and salaries of the ITIL® V3 Service Design Roles in Chennai are as follows:

                Sl No.
                Salaries (per annum)
                1.Applications Analyst
                An Applications Analyst  is responsible for the management of application throughout their life cycle.
                INR 4,66,336
                2.Availability Manager
                The responsibility of an Availability Manager is to analyse, define, measure, plan and improve all the aspects related to the availability of the IT services.

                3.Capacity Manager
                The responsibility of a Capacity Manager is to make sure that the services and infrastructures are delivered in the agreed capacity. They also make sure that the performance target is met in a timely and cost-effective manner.

                4.Compliance Manager
                Compliance Managers are responsible for ensuring that all the standards and guidelines are followed. They also check if practices like consisting accounting are employed or not
                INR 3,27,900
                5.Enterprise Architect
                Enterprise Architect’s job is to maintain Enterprise Architecture (EA), an essential component of a business. This also includes their interrelations.
                INR 14,19,510
                6.Information Security Manager
                The Information Security Manager is responsible for making sure that all the information, asset, data and IT services of the organisation is kept confidential, integral and available.
                INR 14,09,439
                7.IT Service Continuity Manager
                The IT Service Continuity Manager is responsible for the management of the risks that could severely affect the IT services.

                8.Risk Manager
                A Risk Manager is responsible for the analysis of the asset’s value to the business. This  helps in the assessment, identification and control of risks.
                9.Service Catalogue Manager
                The job of a Service Catalogue Manager is to make sure that all the information regarding the service catalogue is accurate and updated.

                10.Service Design Manager
                The Service Design Manager  ensures that the organisation is providing new and improved services by producing secure, quality and resilient designs.

                11.Service Level Manager
                The Service Level Manager is responsible for making sure that all the underpinning contracts, Service Management processes and operational level agreements are appropriate for the agreed service level targets.
                INR 4,50,000
                12.Service Owner
                A Service Owner negotiates the Operational Level Agreements (OLAs) while acting as the counterpart of the Service Level Manager.

                13.Supplier Manager
                A Supplier Manager ensures that the contract signed by the supplier is able to support the needs of the business. They also ensure that the organisation is able to meet the contractual commitments.

                14.Technical Analyst
                A Technical Analyst is responsible for providing technical support for better management of the IT infrastructure.
                INR 6,36,339

                The responsibilities and salaries of the ITIL® V3 Service Transition Roles and Boards in Chennai are as follows:

                Sl No.
                Salaries (per annum)
                1.Application Developer
                The Application Developer is responsible for the development and maintenance of custom applications as well as the products customised specifically to provide the required functionality for IT services.
                INR 4,01,996
                2.Change Advisory Boards (CAB)
                Change Advisory Board (CAB) comprises of a group of people that are responsible for advising the Change Manager. This includes scheduling of changes, assessment and prioritisation.

                3.Change Manager
                The responsibility of a Change Manager is to minimize disruption to the IT services while making beneficial changes.
                INR 6,00,000
                4.Configuration Manager
                A Configuration Manager’s job is the maintenance of the information about all the configuration items that are essential for the delivery of the IT services.
                INR 10,75,000
                5.Emergency Change Advisory Board (ECAB)
                Emergency Change Advisory Board (ECAB) is a subset of the Change Advisory board who are responsible for making all the decisions regarding high impact emergency changes.

                6.Knowledge Manager
                The responsibility of a Knowledge Manager is to gather, analyse, store and share information and knowledge and use this to improve efficiency of the processes.
                INR 6,89,773
                7.Project Manager
                A Project Manager’s role is to make sure that the deployment of a release is done within the predicted time and cost. They are also responsible for making sure that the quality estimates are according to the planning and resources’ coordination.
                INR 13,56,600
                8.Release Manager
                The responsibility of a Release Manager is to make sure that the integrity of the live environment is protected and that all the correct components are released.
                9.Test Manager
                The Test Manager ensures that the deployed releases and services meet the customer expectation. They are also responsible for verifying if the IT operation is able to support the new services or not.
                INR 19,41,132

                The responsibilities and salaries of the ITIL® V3 Service Operation Roles and Boards in Chennai are as follows:

                Sl No.
                Salaries (per annum)
                1.1st Level Support
                The 1st Level Support’s job is the registration and classification of all the incidents received. They have to respond immediately so that the failed IT service can be promptly restored.

                2.2nd Level Support
                The 2nd Level Support is responsible for providing solutions for the incidents which cannot be solved by the 1st Level Support. If they are not able to provide a solution, the incident is passed on to the Problem Management.

                3.3rd Level Support
                The 3rd level support are the third party suppliers who provide the solution to an incident after the 2nd level support has failed to provide the solution and requested one.

                4.Access Manager
                The responsibility of the Access Manager is to prevent unauthorised access to the user and also grant the authorised user the right to use a particular service.

                5.Facilities Manager
                A Facilities Manager is responsible for the proper management of the IT infrastructure and the physical environment of the organisation.  These responsibilities include environmental monitoring, building’s access management, cooling, and power.
                INR 5,19,231
                6.Incident Manager
                An Incident Manager is responsible for carrying out the complete reporting process after the effective implementation of the Incident Management process.
                INR 5,94,205
                7.IT Operations Manager
                An IT Operations Manager looks out for the reliable management of the day-to-day operational activities.
                INR 10,74,505
                8.IT Operator
                The responsibility of an IT operator is to make sure that the day-to-day operational activities are performed smoothly. This operational activities include performing backup, installing standard equipment in a data centre and ensuring that the scheduled jobs are performed in a timely manner.
                INR 181,575
                9.Major Incident Team
                The Major Incident Team is a team of Technical experts and IT managers that is responsible for the solution of a major incident. The team is led by the Incident Manager.

                10.Problem Manager
                A Problem Manager’s job  is to manage the life cycle of all the problems. This helps in prevention of the incidents and minimizing the effects of the incidents in the processes and services.

                11.Service Request Fulfilment Group
                A Service Request Fulfilment Group is responsible for specialisation in the completion of specific types of service requests.

                The responsibilities and salaries of the ITIL® V3  Continual Service Improvement Roles in Chennai are as follows:

                Sl No.
                Salaries (per annum)
                1.CSI Manager
                The Continual Service Improvement (CSI) Manager  is responsible for the management of the IT services’ improvements and the processes involved in IT Service Management.

                2.Process Architect
                The responsibility of a Process Architect includes maintaining the Process Architecture. A Process Architect is also supposed to coordinate all the changes made in the process and make sure that process is carried out in a smooth manner.
                INR 7,46,000
                3.Process Owner
                A Process Owner is responsible for designing, sponsorship and continual improvement of a process involved in the IT services.

                ITIL® Exam:

                The PDCA Cycle or Plan-Do-Check-Act is a study method to help you prepare for the ITIL® V4 Certification exam. It consists of:

                First and foremost, you need to create a plan by studying the ITIL life cycle. Take full length practice test and answer the ITIL Foundation exam questions.
                Do: The  next step is to convert your plan into action.
                Check: After you have implemented your plan, it is important to check your scores and find the areas where you can improve.
                Act:  After you have figured out what are the areas where you can improve, you need to  revise and take the test again. Take the test and review till you reach your target score.

                Prometric is a market-leading test development and test delivery solutions provider that is responsible for offering technology-enabled  testing and assessment. This helps the clients in the development and launching of a global testing program that not only conducts the test but also measures results and data accurately and efficiently. The clients uses the robust network of Prometric to provide test flexibility that includes more than 10000 Test centres in about 160 countries.

                A wholly-owned subsidiary of ETS. the primary job of Prometric is the development, delivery and administration of about 10 million tests taken every year for about 400 clients across the globe. These clients hail from different fields like finance, government, professional, corporate, Information Technology, academic, etc.

                For the registration of your ITIL® V4  Foundation exam session on Prometric,  you need to go to the website www.prometric.com and follow the below mentioned steps:

                Step 1:
                On the Home page,  you will find ‘SCHEDULE MY TEST’ option. Click on it.

                Step 2:  Next, you will be asked to select the test sponsor for your ITIL® V4 Foundation exam. PeopleCert is the sponsor for your ITIL® V4 Foundation exam.

                Step 3: After this, you will be redirected to the product page of the sponsor i.e., PeopleCert.  On the page, you will find the names of all the exams that are conducted by PeopleCert.

                Step 4:  On the page you will see an option named, ‘SCHEDULE MY TEST’. Click on it.

                Step 5:  Next,  you will be asked to select your country.  Select ‘India’ from the dropdown list and schedule your appointment for the ITIL® V4 Foundation exam in Chennai. Click on ‘Next’.

                Step 6: After this, you will be redirected to a page that will have information regarding the registration requirements and all the things that you need to bring to the test centre for the exam. Read this information carefully and then click on ‘Next’.

                Step 7: Next, you will be taken to another information  page  containing the information about the Privacy Policy Review. Agree to the conditions and click on ‘Next’ to proceed.

                Step 8: Next, you will be asked to confirm if you are pre-approved for the exam’s testing accommodation.

                Step 9: In this step, you will be asked to provide your Eligibility ID and your last name’s first 4 characters.

                Step 10: After the information provided by you have been matched, you will be redirected to a page where you have to select the date and time of your exam.

                Step 11:  After you choose your test center and provide other additional information, your appointment is complete after your appointment verification process is over.

                A part of Pearson, Pearson VUE  is the largest learning company in the  world. There are about 35000 employees working for about 450 credential owners across the globe.

                Clients have been choosing Pearson VUE  to help them in the development, management, delivery, and growth in the testing program. Pearson VUE  not only provides a Computer Based testing but also is responsible for handling the highly staked exam that requires a secure testing environment. 

                Scheduling your appointment for the ITIL® V4 Foundation exam through Pearson VUE  is an easy process. Here are the steps that you need to follow to schedule your ITIL® V4  Foundation exam:
                Step 1: Log in to the website: www.pearsonvue.com .

                Step 2: On the home page, find ‘For test takers’  and click on it. Next, click on ‘Schedule an exam’.

                Step 3: You will be redirected to a page where you will need to type the name of the sponsor of the exam. Type ‘PeopleCert’, the sponsor of ITIL® Foundation.

                Step 4: Next, you will be asked to either sign in or create an account that will help you deal with the scheduling, rescheduling or cancelling of the ITIL® Foundation exam..

                Step 5: After you have successfully created an account, you will have to follow the below mentioned steps to schedule your ITIL® Foundation exam through Pearson VUE.

                To locate your test centre in Chennai you have to login into  www.pearsonvue.com.  Once you reach the home page,  click on ‘For test takers’.  Next, follow the below mentioned steps to locate the test centre:
                Step 1: After clicking on ‘For test takers’,  you will see a drop down list.  Select ‘Schedule an exam’.

                Step 2: You will be redirected to a page where you will be required to enter the name of your test sponsor. Type ‘PeopleCert’ for ITIL® exam.

                Step 3: Next you will be taken on the PeopleCert page where on the right side of the page you will see ‘Find a test center’.

                Step 4:  After you have clicked on ‘Find a test center’,  you will be asked to enter the location where you are trying to find the test centre. Type Chennai and hit search.

                Step 5:  You will get a list of all the available test centres in Chennai.

                Following are the Pearson VUE test centers in Chennai :

                1. IT Business Management Solutions India Pvt Ltd

                  Sakthi Towers, 3rd floor, Office J
                  766 Anna Salai near to Spencer Plaza
                  Tamil Nadu - 600002

                2. NIIT Ltd

                  No – 17, Wallace garden 2nd street,
                  Uthamar Gandhi salai
                  Tamil Nadu - 600034

                3. Trainocate Networks India Pvt. Ltd.

                  New No – 4, Old No – 144
                  1st Floor, Sathak Center
                  Nungambakkam High Road
                  Tamil Nadu – 600034

                4. Innovmox technologies Pvt. Ltd

                  Old No – 42, New No – 52
                  Giri Road
                  T. Nagar
                  Tamil Nadu - 600017

                5. RJP Infotek Pvt Ltd

                  #10, 1st Main Road
                  3rd Floor, United India Colony
                  Tamil Nadu - 600024

                The Prometric Centre in Chennai is located at:

                Hb Education and Consulting Services Pvt ltd

                New No – 89, Old No – 39/40
                1st Main Road
                Gandhi Nagar, Adyar
                Tamil Nadu - 600020

                One of the core components of the ITIL certification is the exam fee. Depending on the level of the ITIL® Certification exam, the exam fee varies. Here is a chart that explains the different levels and their exam price:

                Sl No.

                ITIL® Exam Cost (V3 & V4)

                Price for India


                ITIL®V3  Foundation



                ITIL® V4 Foundation



                ITIL® Intermediate

                Service Lifecycle Modules

                Service Strategy


                Service Design


                Service Transition


                Service Operation


                Continual Service Improvement


                Service Capability Modules

                Operational Support and Analysis


                Planning, Protection, and Optimization


                Release, Control, and Validation


                Service Offerings and Agreements



                ITIL® Practitioner



                ITIL® Managing Across the Lifecycle


                ITIL® Certification cost:

                Instructor-Led training for your  ITIL® V4 Certification would cost you roughly around INR 19,999 in Chennai. Usually, instructor-led training gives you 90 days of access to ITIL® V3 2011 Certification training in Chennai.

                ITIL® Study Guide and ITIL Practice Tests are the additional cost components included in the ITIL® V4 Certification cost. When it comes to choosing the ITIL® study guide,  you have two options -  either go for the popular paperback edition or bring down the cost of your ITIL certification by getting a soft copy of the study guide.  The cost of the paperback edition of the ITIL® study guide will cost you $30.There are some full-length free practice tests for ITIL® V4 Certification exam which are available online and you can access them.  Also, you can buy the practice test offered by some of the professional ITIL certification exam website which will cost anything from $25 to $50.

                ITIL® Training:

                Below are some factors that you should consider while searching for the best ITIL® V4 Certification Training Institutes in Chennai:

                • The training institute must be accredited by Axelos through Peoplecert.
                •  The training institute must have a high passing rate.
                •  All the trainers and consultants must be accredited and have sufficient experience in the field.
                •  You must also check out whether your Institute provides an exclusive Pre-Courseware to deal with your more specific queries.
                •  Also, check out if the training is based only on slides or not.  A good training institute must use Consulting exposure, live case studies and role plays.
                •  At the end, you need to make sure that you are getting the training worth of your money spent on getting the certification.

                ITIL® V4 Certification Training can be taken up by the following professionals:

                • IT Professionals (System, Application, Voice, Network, Technical)
                • IT Planners
                • IT Architects
                • IT Consultants
                • IT Security Managers
                • IT audit managers
                • IT & Business Supervisory staff
                • Team leaders 
                • Executives, SMEs, and Managers
                • Service Designers
                • Business Leaders

                While searching for the best ITIL ® V4 Certification Trainer in Chennai, there are certain factors that you should keep in mind:

                • All the trainers must be Senior Consultants and ‘ITIL Master Certified’.
                • The trainer must support the candidate before, during, and after the exam.
                • Also, make sure that the attitude of the trainer is in sync with the candidate.
                • Find out about the other learning facilities offered by the trainer.
                • Take the Certification Exam Preparation techniques adopted by the trainer into consideration.
                • Find out about the fee structure of the ITIL® V4 Certification program.

                The cost of the classroom training program for ITIL® V4 Certification is about INR 19,999 in Chennai. The training will end in about two to three days.

                An ITIL® V4 Certification training in Chennai is a program that will help you understand the service management process involved in the IT services. The main aim of the ITIL framework is to ensure that there is the existence of predictability and consistency in the service delivery across different processes, units, and organizations. Below-mentioned are the benefits of ITIL® V4 Certification training:

                Better equipped:
                The ITIL® V4 training provides you a detailed insight into the ITIL framework. This will help you manage your work better. Also, you will be able to appreciate the application and the importance of the processes and activities involved in the ITIL framework. This will help you manage services efficiently and enhance the productivity.

                Better pay: With an ITIL® V4 certification, comes a better paying job. You will have a better chance of getting the job than any other candidate in the ITSM sphere who does not have the certification. There is at least a 15% hike in the annual salary of an ITIL® certified professional. Depending on the number of years of experience, the salary figures can vary from individual to individual. But, you must rest assured that after the ITIL® V4 certification you will get an increment in the salary.

                Recognition of expertise: Your expertise and skills are what will get you recognized in your organization. Having an ITIL® V4 certification will help you achieve that by helping you better manage the services. Your colleagues and senior management will appreciate your involvement and effective management skills.

                Common terminology: The ITIL® V4 certification will give you an insight to the ITIL framework. You should be able to understand all the common terminology used in the IT industries across the globe.

                Holistic view: To work in the IT industry, one needs to have a complete understanding  of the infrastructure and the IT services associated with different businesses. The ITIL® V4 Certification training will help you get a detailed insight on this. You will be able to use your expertise and skills to make valuable contributions to your organization.

                Meet your instructors


                Lakshmi Narayanan

                • 20+ years of industry experience spanning across in
                • PMP, ITILv3, Prince2, Agile, Information Security, ISO, Verism, SIAM, DevOps and GDPR  Trainings,
                • Information Security,  Application Security, BSIMM Implementation, GDPR Implementation
                • Process Consultation,
                • Delivery Assurance, 
                • Project Management,  Program management, Operations management, Service management,
                • Agile Scrum project management,
                • Product engineering,  
                • DevOps
                • SDLC processes and phases, Software development & Testing


                • Implemented Quality management system and provided consultancy for 200+ projects as per ISO 9001, ISO 20000 and ISO 27001
                • Trained 5000+ Project managers and Program managers in person in PMP, PRINCE2, ITILv3  &  Agile
                • Also trained 10000+ associates in project management across globe through online
                • Implemented Agile practices and ensure agile practices are adopted in several projects and programs
                • Assessment Team Member for CMMI1.3 Dev L5
                • Hands on delivery experience and trainer in C, C++ , Java, Python, Perl and Shell Scripts
                • Instrumental in driving and achieving CMMi Level 5 for organizations
                • Hands on experience in Eclipse, Clear case, SVN, CMCS, JIRA, Service Now, CDETS, gdb, PRRQ, Sonar
                • Hands on experience in Solaris 10, Linux, Ubuntu, Windows 7.x operating systems
                • Delivered several projects to clients like Alcatel, Cisco, AT&T, British Telecom, Nissan etc., as Project manager, Program manager and Senior developer 



                • PMP certification from Project Management Institute – 2014,
                • ITILv3 foundation certification from TUV – 2011,
                • Agile Scrum Master certification from EXIN – 2013,
                • Six sigma Green Belt - 2011



                • Received “Pat on the back”, Power of one”, “Galaxy of  Thanks”, Valuable Team player”  and “Best Manager” awards from Corporate
                • Received “Best Trainer” awards from training institutions



                • 2002 - 2005: Completed Masters of Business Administration in Bharathidasan University, Trichy
                • 1994 - 1998: Completed Bachelor Degree in Computer Science Engineering in Bharathiyar University, Coimbatore
                View Profile

                Sam Elgawady


                A consultant and practitioner of ITSM, Project Management, Process Improvement, ITIL Capabilities and Lifecycle Trainer, and IT Business Analyst; Sam has over 15 years of experience in the IT industry.

                Having started his career as a computer technician, then a system administrator, he subsequently went on to play the roles of Business Analyst, IT Manager, IT Consultant, Project Manager, and Training Manager. He has implemented solutions, improved IT Processes, managed projects and delivered training initiatives, and workshops on various best practices including Project Management, ERP & CRM, Business Analysis, ITIL V2 and V3 Track, COBIT, ISO20K to a number of leading private and public sector organisations in Australia, Malaysia, Hong Kong, Egypt, Qatar, Oman, Nigeria, Kuwait, Jordan, KSA and UAE. His mentoring and counselling capabilities are beyond par and he brings in his vast experience while tutoring professionals who wish to become experts in their fields.

                View Profile

                Prayas Kad

                Lead Management Trainer & Consultant

                Prayas has over 15 years of IT experience spanning across Project & Test Management, Stakeholder Management, Software Validation & Verification, Data Migrations & Integration, Learning & Development Projects, Data warehousing, Business Intelligence and Software Developments, Reporting and Analytics. Assignments. 
                His expertise is primarily in domains like Insurance, Finance, Banking, Telecom Billing, Aircraft Software Maintenance MRO, CRM, UK E-Governance Projects, Publishing Media, and Retails.
                He brings in his vast experience and expertise into his training workshops, and mentors participants in areas of Test management and Integration.

                View Profile

                Milind Gawaskar

                Business Analyst

                Milind is an IT Service Management (ITSM / ITIL) and Business Process Consultant with more than 11 years of versatile IT industry experience and balanced exposure across crucial IT areas including IT Strategy, IT Pre-Sales, IT Service Delivery, IT Risk & Assurance, IT Service Management & Performance Improvement, IT Governance, Business Process Management, Organizational Change Management, Application Development & Support and Infrastructure Support.

                His vast area of expertise helps him mentor and train professionals on a variety of subjects and fields. His qualifications include certifications from Lean Digital, ITIL and COBIT.

                View Profile

                Ian Hirst

                Project Manager

                Ian Hirst is a Certified Project Management Professional (PMBOK) and a highly experienced Project Management and Information Technology specialist who has been involved in the IT industry for over 30 years.

                Ian is a Project and Program Management trainer, instructor and counsellor providing project health check, project recovery and program planning support to a variety of business and IT projects and programs in many organizations. 

                He has been a lecturer at the Australian National University and the University of NSW. 
                Ian’s expertise lies in : 
                • Project & Programme Management
                • Transition Management
                • Stakeholder Management
                • Change Management
                • IT Governance
                • Software Development
                • IT Infrastructure
                • Testing & Test Management
                • Business & Systems Analysis
                • Business Process Re-engineering
                • Requirements Management
                • Risk Management
                …among other disciplines.

                View Profile

                reviews on our popular courses

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                The teaching faculty had good knowledge and explained with examples which were really helpful to understand the topics. Overall, a good experience!

                Raj Kumar A

                Procurement Lead
                Attended ITIL® V4 Foundation Certification workshop in August 2019
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                The trainer explained everything clearly and the course was very useful.

                Srinath Jagannathan

                Attended ITIL® V4 Foundation Certification workshop in August 2019
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                Very good session, with well-organized class and a knowledgeable trainer. He used real-time example to make it as simple as possible for understand to everyone. I recommend KnowledgeHut for any ITIL certificate course.


                Software project lead
                Attended ITIL® V4 Foundation Certification workshop in August 2019
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                A collaborative and informative session. I liked how the trainer explained the things with live examples.

                Abdul Aziz Nadaf

                Sr. Quality Assurance Engineer
                Attended ITIL® V4 Foundation Certification workshop in August 2019
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                It was an excellent workshop that I had ever attended and the instructor was very knowledgeable. The course delivery included many current market examples.

                Mohammed Sadhik

                KSA IT Lead
                Attended ITIL® V4 Foundation Certification workshop in August 2019
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                KnowledgeHut is an excellent coaching institute which provides detailed coaching and relevant areas. Instructors are knowledgeable and would repeat concepts till you are clear about them. This course was definitely worth the money.

                Subramanian S

                Operations Specialist
                Attended ITIL® V4 Foundation Certification workshop in July 2019
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                A very well-conducted training by KnowledgeHut, and thanks to the Mr. Maheshwar for conducting such a wonderful training.

                Sriram Subramaniyan

                Project Manager
                Attended ITIL® V4 Foundation Certification workshop in July 2019
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                The training atmosphere was very good. The trainer also very good and explained everything with real-time examples which helped us understand the concepts in more efficient way.

                Rambabu Kosuru

                Attended ITIL® V4 Foundation Certification workshop in July 2019



                Any registration cancelled within 48 hours of the initial registration will be refunded in FULL (please note that all cancellations will incur a 5% deduction in the refunded amount due to transactional costs applicable while refunding). Refunds will be processed within 30 days of receipt of written request for refund. Kindly go through our Refund Policy for more details: https://www.knowledgehut.com/refund-policy

                Please send in an email to support@knowledgehut.com, and we will answer any queries you may have! 

                Have More Questions?

                ITIL® V4 Foundation Certification Course in Chennai

                ITIL? Certification in Chennai is a much sought after credential that demonstrates your knowledge of the ITIL framework to potential employers. ITIL, short for Information Technology Infrastructure Library, is a comprehensive framework that is designed to streamline and standardize IT service support for a business. It lays out guidelines for the selection and planning of IT services based on the latest technology, in order to increase operational efficiency and achieve the targeted service levels. This framework envisages IT as a service partner through all the business processes, and not just as back-end support. In order to get a thorough understanding of this framework, you can attend the ITIL? training in Chennai that will help you to ace the ITIL? Foundation Exam. KnowledgeHut?s ITIL course in Chennai is delivered by industry experts with real world experience, and will help you achieve the ITIL? Foundation Certification in Chennai. The courseware is approved by APMG and Peoplecert, and you will have access to four mock exams that will help you understand the structure of the exam and practice your skills and knowledge in order to achieve a first time pass. ITIL? Foundation training in Chennai will teach you ITIL guidelines and best practices, and adapt IT actions and expenses with your changing business needs. Our ITIL? Certification Training in Chennai helps IT professionals to gain a thorough understanding of the terminology, principles and processes that can completely transform the way the business is run. Having achieved the Foundation certification, you can consider moving on to the next levels in IT Service Management- such as the Intermediate and Advanced levels.