The ITIL® 4 Foundation Certificate is an introduction to ITIL® 4 framework. It allows the candidates to understand the IT Service Management by using the end-to-end operating model. It deals with the creation, delivery, and continual improvement of IT services and products. Professionals who are ITIL® 4 certified know who ITIL® can be used to enhance the IT Service Management.
ITIL® 4 is the next evolution of the ITIL® framework. It consists of a stream of four modules named ITIL® Managing Professional (ITIL® MP). These four modules are:
ITIL® Managing Professional (MP) is designed for apprentices who engage with technology and digital teams throughout the organization.
They are not just confined to the IT departments. This course attempts to give experience and expertise to run successful teams, IT projects, and workflows.
Modules cover ‘ITIL® Specialists’ in -
ITIL® Managing Professional
ITIL® Strategic Leader
Digital & IT
ITIL® V4 Foundation
The objective of this course is to develop the apprentice on how to utilize technology to address and deliver business procedure. It also emphasizes the role of IT in this process.
ITIL V4 Syllabus includes -
ITIL® Certification Level
ITIL® V3/V4 Foundation Certification
ITIL® Intermediate Service Lifecycle stream:
Service Strategy (SS)
Service Design (SD)
Service Transition (ST)
Service Operation (SO)
Continual Service Improvement (CSI)
3 credits each
ITIL® Intermediate Service Capability stream
· Planning, Protection, and Optimization (PPO)
· Service Offerings and Agreements (SOA)
· Release, Control, and Validation (RCV)
· Operational Support and Analysis (OSA)
4 credits each
ITIL® Managing Across the Lifecycle (MALC)
ITIL® Certification Level
Number of Credits Required
Composition of Credits
2 credits from ITIL® Foundation
ITIL® Managing Across the Lifecycle (MALC)
2 credits from ITIL® Foundation and a minimum of 15 credits from ITIL® Intermediate or complementary qualifications
2 credits from ITIL® Foundation, minimum of 15 credits from either ITIL® Intermediate or complementary qualifications, and 5 credits from ITIL® MALC
ITIL® v3 Foundation certified
Once you have obtained the ITIL® v3 Foundation certification, you can straight away take the ITIL® 4 Foundation to transition into the new scheme. A new single exam will be required to cover the new material in the ITIL® 4 Foundation.
ITIL® Intermediate/Practitioner level
If you have started collecting credits from Intermediate or Practitioner levels, it is better to continue with the v3. This will help you prepare for the east transition while gaining the designation of the ITIL® Managing Professional.
ITIL® v3 expert
If you are on this level, get the ITIL® Managing Professional designation by taking the ITIL® Managing Professional Transition module as soon as it is released.
After achieving the destination, you will only need to pursue the ITIL® Leader Digital and Strategy module instead of completing the ITIL® Strategic Leader stream. Completing both the streams will make you eligible to move towards the ITIL® Master.
ITIL® Service Capability modules:
The most significant purpose for developing an advanced version of the ITIL® V3 was because of its specific shortcomings. These are -
1. An unsatisfactory involvement with the ITSM Community
2. Incompetent to perceive the current trends in software developments and IT services.
The latest version addressed the bad relationship issues by giving them heads-up as it will publish the updates in the community, thus avoiding any hindrance in the free flow of data. Moreover, to give the students a complete overview from the beginning, the whole foundation course under the ITIL® V4 has been revised. It is updated based on the requirements of modern business. What makes these revisions so accurate is the fact that they are based on the feedback of millions of ITIL® practitioners and are completely practical.
Evolution of ITIL® V4 -
ITIL® 4 best practices and how to implement them to streamline processes for continuous improvement
Fundamentals of Service Management, Service Lifecycle and other IT-enabled services.
Applying practices learnt to improve business decisions and optimize customer expectations
An in-depth preparation for ITIL® 4 Foundation certification
There are no specific prerequisites for this course, and Axelos has not defined any specific eligibility criteria for the ITIL® 4 Foundation exam. However, the ITIL® 4 Foundation certification is in itself a prerequisite for the higher levels of ITIL® qualifications.
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The KnowledgeHut exam plan has been meticulously planned and created by resourcing ITIL® 4 questionnaires and exam blueprints. These will give you maximum learning benefit for clearing the exam at the very first attempt.
Our USP is the quality of our training. Our instructors have created the most comprehensive curriculum for you to clear the exam. Check our 100% refund guarantee!
Not just in learning, but you will get support in all aspects of the certification. Right from assistance with enrolling for exams to solving your doubts post workshop, we have your back!
Apply ITIL skills to enhance the profit margins, productivity, efficiency, agility and customer satisfaction of the industry you work in.
1.1 Recall the definition of:
1.2 Describe the key concepts of creating value with services (2.1,2.1.1, 2.2 and all subsections of 2.5):
1.3 Describe the key concepts of service relationships: (2.3.2, 2.4, 2.4.1 ):
2.1 Describe the nature, use and interaction of the guiding principles (4.3, 4.3.8)2.2 Explain the use of the guiding principles (4.3):
3.1 Describe the four dimensions of service management (3):
4.1 Describe the ITIL service value system (4.1)
5.1 Describe the interconnected nature of the service value chain and how this supports value streams (4.5)5.2 Describe the purpose of each value chain activity:
6.1 Recall the purpose of the following ITIL practices:
6.2 Recall definitions of the following ITIL terms:
7.1 Explain the following ITIL practices in detail, excluding how they fit within the service value chain:
The range of the annual salary of an ITIL® V3 certified Problem Manager is between INR 5,62,161 - INR 22,70,447.
A Change Manager with an ITIL® V3 certification in Chennai can expect an average remuneration of INR 6,39,398 per annum. This annual pay of the Change Manager ranges between INR 3,10,600 - INR 12,08,458.
A Business Relationship Manager with an ITIL® V3 certification can expect an average salary of about INR 5,71,315 per year in Chennai. The compensation of the Business Relationship Manager based in Chennai ranges between INR 291,231 - INR 15,00,000.
A Project Manager with an ITIL® V3 certification based in Chennai earns an average annual salary of INR 13,52,733. The annual salary can range between INR 4,81,653 to INR 18,65,943.
The average annual salary of a Service Delivery Manager with an ITIL® V3 certification in Chennai is INR 13,86,726. A Project Manager based in Chennai earns a yearly compensation of INR 4,54,000 to INR 20,00,000.
The responsibilities and salaries of the ITIL® V3 Service Strategy roles in Chennai are as follows:
|Sl No.||ITIL Roles||Responsibilities||Salary in Chennai (per annum)|
|1.||Business Relationship Manager||A Business Relationship Manager aims to identify the needs of the customer and maintain a positive relationship with them. They also ensure that the needs of the customers are met by the service provider.||INR 4,14,533|
|2.||Demand Manager||A Demand Manager anticipates, influences and understands the service demands of the customer.||INR 5,89,661|
|3.||Financial Manager||The responsibilities of a Financial Manager includes the Management of accounting, charging requirements, and budgeting of the IT service provider.||INR 10,47,070|
|4.||IT Steering Group (ISG)||The IT Steering Group have members of the senior management from both IT and business. Also, they review the IT and business strategies to make sure that they are aligned with each other.|
|5.||Service Portfolio Manager||The Service Portfolio Manager is responsible for the development of the service provider’s offerings and capabilities. They are also the ones who are responsible for deciding on the strategies in accordance with the IT Steering Group that will be used to serve the customers.||INR 3,34,600|
The responsibilities and salaries of the ITIL® V3 Service Design Roles in Chennai are as follows:
|Sl No.||Roles||Responsibilities||Salaries (per annum)|
|1.||Applications Analyst||An Applications Analyst is responsible for the management of application throughout their life cycle.||INR 4,66,336|
|2.||Availability Manager||The responsibility of an Availability Manager is to analyse, define, measure, plan and improve all the aspects related to the availability of the IT services.|
|3.||Capacity Manager||The responsibility of a Capacity Manager is to make sure that the services and infrastructures are delivered in the agreed capacity. They also make sure that the performance target is met in a timely and cost-effective manner.|
|4.||Compliance Manager||Compliance Managers are responsible for ensuring that all the standards and guidelines are followed. They also check if practices like consisting accounting are employed or not||INR 3,27,900|
|5.||Enterprise Architect||Enterprise Architect’s job is to maintain Enterprise Architecture (EA), an essential component of a business. This also includes their interrelations.||INR 14,19,510|
|6.||Information Security Manager||The Information Security Manager is responsible for making sure that all the information, asset, data and IT services of the organisation is kept confidential, integral and available.||INR 14,09,439|
|7.||IT Service Continuity Manager||The IT Service Continuity Manager is responsible for the management of the risks that could severely affect the IT services.|
|8.||Risk Manager||A Risk Manager is responsible for the analysis of the asset’s value to the business. This helps in the assessment, identification and control of risks.||10,00,025|
|9.||Service Catalogue Manager||The job of a Service Catalogue Manager is to make sure that all the information regarding the service catalogue is accurate and updated.|
|10.||Service Design Manager||The Service Design Manager ensures that the organisation is providing new and improved services by producing secure, quality and resilient designs.|
|11.||Service Level Manager||The Service Level Manager is responsible for making sure that all the underpinning contracts, Service Management processes and operational level agreements are appropriate for the agreed service level targets.||INR 4,50,000|
|12.||Service Owner||A Service Owner negotiates the Operational Level Agreements (OLAs) while acting as the counterpart of the Service Level Manager.|
|13.||Supplier Manager||A Supplier Manager ensures that the contract signed by the supplier is able to support the needs of the business. They also ensure that the organisation is able to meet the contractual commitments.|
|14.||Technical Analyst||A Technical Analyst is responsible for providing technical support for better management of the IT infrastructure.||INR 6,36,339|
The responsibilities and salaries of the ITIL® V3 Service Transition Roles and Boards in Chennai are as follows:
|Sl No.||Roles||Responsibilities||Salaries (per annum)|
|1.||Application Developer||The Application Developer is responsible for the development and maintenance of custom applications as well as the products customised specifically to provide the required functionality for IT services.||INR 4,01,996|
|2.||Change Advisory Boards (CAB)||Change Advisory Board (CAB) comprises of a group of people that are responsible for advising the Change Manager. This includes scheduling of changes, assessment and prioritisation.|
|3.||Change Manager||The responsibility of a Change Manager is to minimize disruption to the IT services while making beneficial changes.||INR 6,00,000|
|4.||Configuration Manager||A Configuration Manager’s job is the maintenance of the information about all the configuration items that are essential for the delivery of the IT services.||INR 10,75,000|
|5.||Emergency Change Advisory Board (ECAB)||Emergency Change Advisory Board (ECAB) is a subset of the Change Advisory board who are responsible for making all the decisions regarding high impact emergency changes.|
|6.||Knowledge Manager||The responsibility of a Knowledge Manager is to gather, analyse, store and share information and knowledge and use this to improve efficiency of the processes.||INR 6,89,773|
|7.||Project Manager||A Project Manager’s role is to make sure that the deployment of a release is done within the predicted time and cost. They are also responsible for making sure that the quality estimates are according to the planning and resources’ coordination.||INR 13,56,600|
|8.||Release Manager||The responsibility of a Release Manager is to make sure that the integrity of the live environment is protected and that all the correct components are released.||10,33,687|
|9.||Test Manager||The Test Manager ensures that the deployed releases and services meet the customer expectation. They are also responsible for verifying if the IT operation is able to support the new services or not.||INR 19,41,132|
The responsibilities and salaries of the ITIL® V3 Service Operation Roles and Boards in Chennai are as follows:
|Sl No.||Roles||Responsibilities||Salaries (per annum)|
|1.||1st Level Support||The 1st Level Support’s job is the registration and classification of all the incidents received. They have to respond immediately so that the failed IT service can be promptly restored.|
|2.||2nd Level Support||The 2nd Level Support is responsible for providing solutions for the incidents which cannot be solved by the 1st Level Support. If they are not able to provide a solution, the incident is passed on to the Problem Management.|
|3.||3rd Level Support||The 3rd level support are the third party suppliers who provide the solution to an incident after the 2nd level support has failed to provide the solution and requested one.|
|4.||Access Manager||The responsibility of the Access Manager is to prevent unauthorised access to the user and also grant the authorised user the right to use a particular service.|
|5.||Facilities Manager||A Facilities Manager is responsible for the proper management of the IT infrastructure and the physical environment of the organisation. These responsibilities include environmental monitoring, building’s access management, cooling, and power.||INR 5,19,231|
|6.||Incident Manager||An Incident Manager is responsible for carrying out the complete reporting process after the effective implementation of the Incident Management process.||INR 5,94,205|
|7.||IT Operations Manager||An IT Operations Manager looks out for the reliable management of the day-to-day operational activities.||INR 10,74,505|
|8.||IT Operator||The responsibility of an IT operator is to make sure that the day-to-day operational activities are performed smoothly. This operational activities include performing backup, installing standard equipment in a data centre and ensuring that the scheduled jobs are performed in a timely manner.||INR 181,575|
|9.||Major Incident Team||The Major Incident Team is a team of Technical experts and IT managers that is responsible for the solution of a major incident. The team is led by the Incident Manager.|
|10.||Problem Manager||A Problem Manager’s job is to manage the life cycle of all the problems. This helps in prevention of the incidents and minimizing the effects of the incidents in the processes and services.|
|11.||Service Request Fulfilment Group||A Service Request Fulfilment Group is responsible for specialisation in the completion of specific types of service requests.|
The responsibilities and salaries of the ITIL® V3 Continual Service Improvement Roles in Chennai are as follows:
|Sl No.||Roles||Responsibilities||Salaries (per annum)|
|1.||CSI Manager||The Continual Service Improvement (CSI) Manager is responsible for the management of the IT services’ improvements and the processes involved in IT Service Management.|
|2.||Process Architect||The responsibility of a Process Architect includes maintaining the Process Architecture. A Process Architect is also supposed to coordinate all the changes made in the process and make sure that process is carried out in a smooth manner.||INR 7,46,000|
|3.||Process Owner||A Process Owner is responsible for designing, sponsorship and continual improvement of a process involved in the IT services.|
The PDCA Cycle or Plan-Do-Check-Act is a study method to help you prepare for the ITIL® V4 Certification exam. It consists of:
Plan: First and foremost, you need to create a plan by studying the ITIL life cycle. Take full length practice test and answer the ITIL Foundation exam questions.
Do: The next step is to convert your plan into action.
Check: After you have implemented your plan, it is important to check your scores and find the areas where you can improve.
Act: After you have figured out what are the areas where you can improve, you need to revise and take the test again. Take the test and review till you reach your target score.
Prometric is a market-leading test development and test delivery solutions provider that is responsible for offering technology-enabled testing and assessment. This helps the clients in the development and launching of a global testing program that not only conducts the test but also measures results and data accurately and efficiently. The clients uses the robust network of Prometric to provide test flexibility that includes more than 10000 Test centres in about 160 countries.
A wholly-owned subsidiary of ETS. the primary job of Prometric is the development, delivery and administration of about 10 million tests taken every year for about 400 clients across the globe. These clients hail from different fields like finance, government, professional, corporate, Information Technology, academic, etc.
For the registration of your ITIL® V4 Foundation exam session on Prometric, you need to go to the website www.prometric.com and follow the below mentioned steps:
Step 1: On the Home page, you will find ‘SCHEDULE MY TEST’ option. Click on it.
Step 2: Next, you will be asked to select the test sponsor for your ITIL® V4 Foundation exam. PeopleCert is the sponsor for your ITIL® V4 Foundation exam.
Step 3: After this, you will be redirected to the product page of the sponsor i.e., PeopleCert. On the page, you will find the names of all the exams that are conducted by PeopleCert.
Step 4: On the page you will see an option named, ‘SCHEDULE MY TEST’. Click on it.
Step 5: Next, you will be asked to select your country. Select ‘India’ from the dropdown list and schedule your appointment for the ITIL® V4 Foundation exam in Chennai. Click on ‘Next’.
Step 6: After this, you will be redirected to a page that will have information regarding the registration requirements and all the things that you need to bring to the test centre for the exam. Read this information carefully and then click on ‘Next’.
Step 8: Next, you will be asked to confirm if you are pre-approved for the exam’s testing accommodation.
Step 9: In this step, you will be asked to provide your Eligibility ID and your last name’s first 4 characters.
Step 10: After the information provided by you have been matched, you will be redirected to a page where you have to select the date and time of your exam.
Step 11: After you choose your test center and provide other additional information, your appointment is complete after your appointment verification process is over.
A part of Pearson, Pearson VUE is the largest learning company in the world. There are about 35000 employees working for about 450 credential owners across the globe.
Clients have been choosing Pearson VUE to help them in the development, management, delivery, and growth in the testing program. Pearson VUE not only provides a Computer Based testing but also is responsible for handling the highly staked exam that requires a secure testing environment.
Scheduling your appointment for the ITIL® V4 Foundation exam through Pearson VUE is an easy process. Here are the steps that you need to follow to schedule your ITIL® V4 Foundation exam:
Step 1: Log in to the website: www.pearsonvue.com .
Step 2: On the home page, find ‘For test takers’ and click on it. Next, click on ‘Schedule an exam’.
Step 3: You will be redirected to a page where you will need to type the name of the sponsor of the exam. Type ‘PeopleCert’, the sponsor of ITIL® Foundation.
Step 4: Next, you will be asked to either sign in or create an account that will help you deal with the scheduling, rescheduling or cancelling of the ITIL® Foundation exam..
Step 5: After you have successfully created an account, you will have to follow the below mentioned steps to schedule your ITIL® Foundation exam through Pearson VUE.
To locate your test centre in Chennai you have to login into www.pearsonvue.com. Once you reach the home page, click on ‘For test takers’. Next, follow the below mentioned steps to locate the test centre:
Step 1: After clicking on ‘For test takers’, you will see a drop down list. Select ‘Schedule an exam’.
Step 2: You will be redirected to a page where you will be required to enter the name of your test sponsor. Type ‘PeopleCert’ for ITIL® exam.
Step 3: Next you will be taken on the PeopleCert page where on the right side of the page you will see ‘Find a test center’.
Step 4: After you have clicked on ‘Find a test center’, you will be asked to enter the location where you are trying to find the test centre. Type Chennai and hit search.
Step 5: You will get a list of all the available test centres in Chennai.
Following are the Pearson VUE test centers in Chennai :
The Prometric Centre in Chennai is located at:
Hb Education and Consulting Services Pvt ltd
New No – 89, Old No – 39/40
1st Main Road
Gandhi Nagar, Adyar
Tamil Nadu - 600020
One of the core components of the ITIL certification is the exam fee. Depending on the level of the ITIL® Certification exam, the exam fee varies. Here is a chart that explains the different levels and their exam price:
ITIL® Exam Cost (V3 & V4)
Price for India
ITIL® V4 Foundation
Service Lifecycle Modules
Continual Service Improvement
Service Capability Modules
Operational Support and Analysis
Planning, Protection, and Optimization
Release, Control, and Validation
Service Offerings and Agreements
ITIL® Managing Across the Lifecycle
Instructor-Led training for your ITIL® V4 Certification would cost you roughly around INR 19,999 in Chennai. Usually, instructor-led training gives you 90 days of access to ITIL® V3 2011 Certification training in Chennai.
ITIL® Study Guide and ITIL Practice Tests are the additional cost components included in the ITIL® V4 Certification cost. When it comes to choosing the ITIL® study guide, you have two options - either go for the popular paperback edition or bring down the cost of your ITIL certification by getting a soft copy of the study guide. The cost of the paperback edition of the ITIL® study guide will cost you $30.There are some full-length free practice tests for ITIL® V4 Certification exam which are available online and you can access them. Also, you can buy the practice test offered by some of the professional ITIL certification exam website which will cost anything from $25 to $50.
Below are some factors that you should consider while searching for the best ITIL® V4 Certification Training Institutes in Chennai:
ITIL® V4 Certification Training can be taken up by the following professionals:
While searching for the best ITIL ® V4 Certification Trainer in Chennai, there are certain factors that you should keep in mind:
The cost of the classroom training program for ITIL® V4 Certification is about INR 19,999 in Chennai. The training will end in about two to three days.
An ITIL® V4 Certification training in Chennai is a program that will help you understand the service management process involved in the IT services. The main aim of the ITIL framework is to ensure that there is the existence of predictability and consistency in the service delivery across different processes, units, and organizations. Below-mentioned are the benefits of ITIL® V4 Certification training:
Better equipped: The ITIL® V4 training provides you a detailed insight into the ITIL framework. This will help you manage your work better. Also, you will be able to appreciate the application and the importance of the processes and activities involved in the ITIL framework. This will help you manage services efficiently and enhance the productivity.
Better pay: With an ITIL® V4 certification, comes a better paying job. You will have a better chance of getting the job than any other candidate in the ITSM sphere who does not have the certification. There is at least a 15% hike in the annual salary of an ITIL® certified professional. Depending on the number of years of experience, the salary figures can vary from individual to individual. But, you must rest assured that after the ITIL® V4 certification you will get an increment in the salary.
Recognition of expertise: Your expertise and skills are what will get you recognized in your organization. Having an ITIL® V4 certification will help you achieve that by helping you better manage the services. Your colleagues and senior management will appreciate your involvement and effective management skills.
Common terminology: The ITIL® V4 certification will give you an insight to the ITIL framework. You should be able to understand all the common terminology used in the IT industries across the globe.
Holistic view: To work in the IT industry, one needs to have a complete understanding of the infrastructure and the IT services associated with different businesses. The ITIL® V4 Certification training will help you get a detailed insight on this. You will be able to use your expertise and skills to make valuable contributions to your organization.
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ITIL? Certification in Chennai is a much sought after credential that demonstrates your knowledge of the ITIL framework to potential employers. ITIL, short for Information Technology Infrastructure Library, is a comprehensive framework that is designed to streamline and standardize IT service support for a business. It lays out guidelines for the selection and planning of IT services based on the latest technology, in order to increase operational efficiency and achieve the targeted service levels. This framework envisages IT as a service partner through all the business processes, and not just as back-end support. In order to get a thorough understanding of this framework, you can attend the ITIL? training in Chennai that will help you to ace the ITIL? Foundation Exam. KnowledgeHut?s ITIL course in Chennai is delivered by industry experts with real world experience, and will help you achieve the ITIL? Foundation Certification in Chennai. The courseware is approved by APMG and Peoplecert, and you will have access to four mock exams that will help you understand the structure of the exam and practice your skills and knowledge in order to achieve a first time pass. ITIL? Foundation training in Chennai will teach you ITIL guidelines and best practices, and adapt IT actions and expenses with your changing business needs. Our ITIL? Certification Training in Chennai helps IT professionals to gain a thorough understanding of the terminology, principles and processes that can completely transform the way the business is run. Having achieved the Foundation certification, you can consider moving on to the next levels in IT Service Management- such as the Intermediate and Advanced levels.