ITIL® V4 Foundation Certification Training in London, United Kingdom

Path to Become ITIL® MP & ITIL® SL

  • 16 hours of Instructor-led training
  • 16 PDUs (or 25 PDUs on completion of classroom training + 9 hrs of e-learning)
  • 180 days free e-learning on ITIL® V3 Foundation
  • KnowledgeHut is an ATO of Peoplecert and a Certified Partner of Axelos
  • Course fee includes Foundation exam fee
  • 2 sample papers to practice for the certification exam

ITIL® Course Overview

1) What is ITIL®?

Business and technology go hand in hand. In this era, one cannot exist without the other. In order for a company to be successful, both the IT and corporate objectives need to evolve. An IT Service Management (ITSM) is responsible for the development of the IT services driven by the knowledge of the current processes involved in the organization.

The Information Technology Infrastructure Library (ITIL®) is a framework designed for the standardization of selecting, planning, delivering, and maintaining the IT services and processes within an organization. The framework helps in achieving the predicted service delivery by improving efficiency. With the ITIL® framework, IT administrator works as a business service partner and not just back-end IT guy.

One of the reasons why ITIL® is so well-appreciated and demanded globally is because of its versatility. ITIL® has been designed by keeping in mind the needs of different organizations. This allows the organization to incorporate the framework according to their requirements. One can estimate the scalability and flexibility of ITIL® with the fact that it can be easily adapted due to its ability to work in alignment with other practices such as Six Sigma, COBIT or TOGAF.

2) Certification Levels in ITIL® 4

The ITIL® 4 certification scheme has been designed in a way to align it with the existing ITIL® v3 and provide a clear path for the practitioners to continue developing their skills.

Levels of ITIL Certification within the ITIL 4 Certification Scheme:

  • ITIL V4 Foundation - now available
  • ITIL Managing Professional (MP) - launching 2019/2020
  • ITIL Strategic Leader (SL) - launching H1 2020
  • ITIL 4 Master - launching H2 2020

ITIL V4 Foundation:

The ITIL® 4 Foundation Certificate is an introduction to ITIL® 4 framework. It allows the candidates to understand the IT Service Management by using the end-to-end operating model. It deals with the creation, delivery, and continual improvement of IT services and products. Professionals who are ITIL® 4 certified know who ITIL® can be used to enhance the IT Service Management.

ITIL® 4 is the next evolution of the ITIL® framework. It consists of a stream of four modules named ITIL® Managing Professional (ITIL® MP). These four modules are:

ITIL® Specialist Create, Develop and Support

This module includes the expansion of the current ITIL® scope to cover the creation of the services. It also covers the activities involving the ‘core’ service management.

In this module, the focus will be on integrating the value streams and activities for creating, delivering, and supporting IT-enabled services and products.

ITIL® Specialist Drive Stakeholder value

In this module, all the interaction and engagement between the service provider and the customer, suppliers, users, and partners will be covered. The main aim of this module is to use the IT-enabled services to convert demand into value.

This module will help the candidates gain knowledge about SLA design, CX and UX design, communication, multi-supplier management, customer journey mapping, relationship management and many more.

ITIL® Specialist High Velocity IT

This module explores the different ways in which the digital organizations and digital operating models function in high-velocity environments.

Working practices like Agile and Lean, and technologies like Automation, Automatic testing and Cloud are used to focus on the delivery of services and products in order to obtain maximum value.

ITIL® Strategist Direct Plan and Improve

This module helps the candidates hone their practical skills to create an organization that believes in learning and improving and has an effective strategic direction.

It will cover the impact of the different working practices in the organization. It also provides candidates with practices and strategies to plan and deliver improvements.

ITIL® V4 was introduced with new updates and schemes such as the embodiment of ITIL® Foundation and the ITIL® Master exams.

Once a student clears the foundation level examination, the next steps are the Managing Professional and Strategic Leader. Both these levels have a different set of examination and scheme.

    ITIL® Managing Professional (MP) is designed for apprentices who engage with technology and digital teams throughout the organization.

    They are not just confined to the IT departments. This course attempts to give experience and expertise to run successful teams, IT projects, and workflows.

    Modules cover ‘ITIL® Specialists’ in -

    • Drive Stakeholder Value
    • Create, Deliver and Support
    • High Velocity IT

    ITIL® Master




    ITIL®  Managing Professional

    ITIL® Strategic Leader











    ITIL® Leader


    deliver and









    Plan and



    Plan and


    Digital & IT


    ITIL® V4   Foundation

    This ITIL® Strategic Leader (SL) exam is designed for those who engage with “every digitally equipped assistance”. 

      The objective of this course is to develop the apprentice on how to utilize technology to address and deliver business procedure. It also emphasizes the role of IT in this process.

      ITIL V4 Syllabus includes -

        • ITIL® Leader – Digital & IT Strategy
        • ITIL® Strategist – Direct, Plan, and Improve

          Both of these exams end at the same level which is the ITIL® Master exam. It is the most advanced level in the examination.

        3) Certification Levels in ITIL® V3

        After the completion of classroom training and a written exam, the admins can complete their ITIL® training and get a certification.

        Levels of ITIL Certification within the ITIL V3 Certification scheme:

          • ITIL Foundation Certification Level
          • ITIL Practitioner Certification Level
          • ITIL Intermediate Certification Levels
          • ITIL Expert Level
          • ITIL Master Level

          1) ITIL® Foundation Certification

          This is the certificate for entry-level candidates and focuses on the key terminologies, elements, and concepts that will be used in the lifecycle of the ITIL®.

          2) ITIL® Practitioner Certification

          This certification will help the professional adapt the ITIL® framework according to the business objectives of their organization. This course can be taken up any time after a foundation certificate has been received. This course will also include metrics, communication, and organizational change management.

          3) ITIL® Intermediate Certifications 

          This certification covers different concepts associated with the ITSM. It is divided into two tracks- service lifecycle and service capability modules.

          4) ITIL® Expert

          At this stage, the admins will be able to demonstrate the entire scheme of ITIL®. After this certification, the admin will obtain skills pertaining to the best practices of the ITIL®. Apart from the exam, to earn this certification, one needs 17 credits from previous modules and managing across the lifecycle module.

          5) ITIL® Master

          This is the highest level of certification in which the admin needs to explain why they chose their areas of study, methods, and principles. There is no certification exam. The admin must submit written assignments and some oral interviews.

          4) Career Benefits of having ITIL® Certification

          Here are the top career benefits of having an ITIL® certification:

          1. You will gain a detailed insight into the ITIL® framework helping you manage work better.
          2. You will have better job prospects.
          3. You will be recognized for your expertise and management skills in the organization.
          4. You will be able to understand the common terminologies used in business across the industries.
          5. You will be able to better know the relation between business and IT.
          6. There are several ITIL® v3 certifications that will help you build sharper skills set.
          7. The ITIL® certifications will open doors for you in terms of job roles within your organization.
          8. ITIL® is used globally, so there is a lot of potential for job growth in the market.
          9. For a person who has ITIL® Training, ROI will be much higher.
          10. Certified ITIL® professional is in high demand and the market is stable enough for them to be in demand for a long time. So, investing in ITIL® certification is a low-risk effort.

          5) Benefits of implementing ITIL® in an Organization by ITIL® Certified Professional

          The overall goal of ITIL® is the improvement of the business service. There are a certain set of practices that helps IT service management. The support system of the business service is optimized using the capabilities of the people, process, technology, and suppliers.

            • ITIL® is one of the most accepted and recognized approaches to IT service management and delivery. It is well-regarded all over the world.
            • ITIL® is a set of practices, not methodology, making it compatible with popular frameworks like PRINCE2 and PMP.
            • ITIL® acts as a service provider by running the IT department. This makes IT into a core part of the business.
            • Processes like the ITIL® Incident Management and Problem Management that quickly restores the services and also creates workarounds.
            • ITIL® also allows organizations to prevent incidents by reviewing major incident reviews and eliminating root causes.
            • ITIL® helps your team better understand and manage customer expectations service level management and business relationship management.
            • Change Management is one of the disciplines of ITIL® that allows Continual Service Improvement (CSI).
            • ITIL® helps in the management of accounts, budget and charging requirements related to service costs.
            • Risk analysis and management activities are one of the processes involved in the ITIL.
            • ITIL® helps keep the customer satisfaction high giving the organization competitive management.

            6) Credit System & Transition from ITIL® V3 to ITIL® V4

            The ITIL® credit system is used to provide support to the certification scheme of the ITIL®. This is done by recognizing your investment in the certifications.

             ITIL® V3 Credit system

            In the ITIL® v3 credit system, a specific credit value is assigned to every ITIL® certification. It is done on the basis of its level of ITIL® content. After the candidate has completed the ITIL® examination, certification and credits are awarded. These credits can be used to get the ITIL® Expert level of certification. For this, the candidate must have at least 22 credits. The credits also include the 3 credits from the ITIL® practitioner that covers the full spectrum of ITIL® best practice.

            Before advancing to the ITIL® Expert, 17 credits are required to be earned. These can be earned in any order once the two credits for ITIL® Foundation have been completed.

            Here is detailed information on the credits assigned to different ITIL® Certification levels:

            ITIL® Certification Level


            ITIL® V3/V4 Foundation Certification

            2 credits

            ITIL® Intermediate Service Lifecycle stream:

            Service Strategy (SS)

            Service Design (SD)

            Service Transition (ST)

            Service Operation (SO)

            Continual Service Improvement (CSI)

            3 credits each

            ITIL® Intermediate Service Capability stream

            ·         Planning, Protection, and Optimization (PPO)

            ·         Service Offerings and Agreements (SOA)

            ·         Release, Control, and Validation (RCV)

            ·         Operational Support and Analysis (OSA)

            4 credits each

            ITIL® Managing Across the Lifecycle (MALC)

            5 credits

            The following credit values are needed for certification levels higher than the ITIL® Foundation:

            ITIL® Certification Level

            Number of Credits Required

            Composition of Credits

            ITIL® Foundation



            ITIL® Intermediate

            2 credits

            2 credits from ITIL® Foundation

            ITIL® Managing Across the Lifecycle (MALC)

            17 credits

            2 credits from ITIL® Foundation and a minimum of 15 credits from ITIL® Intermediate or complementary qualifications

            ITIL® Expert

            22 credits

            2 credits from ITIL® Foundation, minimum of 15 credits from either ITIL® Intermediate or complementary qualifications, and 5 credits from ITIL® MALC

            The transition from ITIL® v3 to ITIL® 4 scheme:

            One can gain the knowledge and skills required to learn the core concepts of the update while transitioning from ITIL® v3 to ITIL® 4 scheme.

              ITIL® v3 Foundation certified
              Once you have obtained the ITIL® v3 Foundation certification, you can straight away take the ITIL® 4 Foundation to transition into the new scheme. A new single exam will be required to cover the new material in the ITIL® 4 Foundation.

              ITIL® Intermediate/Practitioner level
              If you have started collecting credits from Intermediate or Practitioner levels, it is better to continue with the v3. This will help you prepare for the east transition while gaining the designation of the ITIL® Managing Professional.

              ITIL® v3 expert
              If you are on this level, get the ITIL® Managing Professional designation by taking the ITIL® Managing Professional Transition module as soon as it is released.

              After achieving the destination, you will only need to pursue the ITIL® Leader Digital and Strategy module instead of completing the ITIL® Strategic Leader stream. Completing both the streams will make you eligible to move towards the ITIL® Master.

              7) What is ITIL® Service Capability:

              ITIL® Service Capability modules:

              • ITIL® Operational Support and Analysis
              • ITIL® Planning, Protection, and Optimization
              • ITIL® Release, Control, and Validation
              • ITIL® Service Offerings and Agreements

              ITIL® Operational Support and Analysis

              • ITIL® Operational Support and Analysis (OSA) module focuses on enabling event, problem, incident, access, request, IT operations, technical, and application management.
              • This module teaches organizations and individuals, the management of day-to-day operations of IT services.
              • The candidates also learn the implementation of the ITIL® processes enabling them to deliver and support IT services. 
              • The worth of this module is 4 credits.

              ITIL® Planning, Protection, and Optimization

              • One of the certifications of the ITIL® Service Capability workstream is the Planning, Protection, and Optimization (PPO) module.
              • The module focuses on enabling availability, capacity, demand management, information security, and IT service continuity.
              • Based on the ITIL® Service Design publication, the PPO course helps to develop an understanding of the ITIL® Service Design processes.
              • The PPO module is worth 4 credits.

              ITIL® Release, Control, and Validation

              • This module focuses on the practical applications of Release, Control, and Validation (RCV). 
              • This includes enabling plans, test, and implementing new services to meet the needs of the user and organization.
              • The course’s content is from the guidance contained in the ITIL® Service Transition publication.
              • The module is worth 4 credits.

              ITIL® Service Offerings and Agreements

              • ITIL Service Offerings and Agreements (SOA) focuses on the practical applications of the SOA practices to enable portfolio, service catalog, service level, supplier, demand, and financial management.
              • This course is based on the guidance mentioned in the ITIL® Service Design and ITIL® Service Strategy publications.
              • This course helps the candidates understand the stages of the lifecycle of ITIL® – service strategy, design, transition, and continual improvement. 
              • The SOA module can help you earn 4 credits.

              8) Why ITIL® V4 was launched by Axelos?

              The most significant purpose for developing an advanced version of the ITIL® V3 was because of its specific shortcomings. These are -
                    1. An unsatisfactory involvement with the ITSM Community
                    2. Incompetent to perceive the current trends in software developments and IT services.

              The latest version addressed the bad relationship issues by giving them heads-up as it will publish the updates in the community, thus avoiding any hindrance in the free flow of data. Moreover, to give the students a complete overview from the beginning, the whole foundation course under the ITIL® V4 has been revised. It is updated based on the requirements of modern business. What makes these revisions so accurate is the fact that they are based on the feedback of millions of ITIL® practitioners and are completely practical.

              Evolution of ITIL® V4 -

                • Evolved ITIL® practices in the wider context of customer experience, value streams, and digital transformation.
                • Embracing advanced ways of connecting with the community by adapting to the new ways of working such as DevOps, Agile and Lean hence promoting new alliances.
                • The framework of ITIL® V4 is designed to give comprehensive guidance to organizations on how they should address the new service management challenges effectively and utilize the latest technologies which will help them transform digitally.
                • Designed to assist the organization to provide effective governance and deliver accurate IT service management which is flexible, coordinated and integrated. The flexibility also allows the organization to provide accurate data all over the business without any interruptions to the free flow of data, ultimately improving the customer experience.
                • This update has made the ITIL® way more extensible. agile, and collaborative.

                What you will learn

                • The concepts, terms and terminology of ITIL®
                • ITIL® 4 best practices and how to implement them to streamline processes for continuous improvement

                • Fundamentals of Service Management, Service Lifecycle and other IT-enabled services.

                • Applying practices learnt to improve business decisions and optimize customer expectations

                • An in-depth preparation for ITIL® 4 Foundation certification


                There are no specific prerequisites for this course, and Axelos has not defined any specific eligibility criteria for the ITIL® 4 Foundation exam. However, the ITIL® 4 Foundation certification is in itself a prerequisite for the higher levels of ITIL® qualifications.

                3 Months FREE Access to all our E-learning courses when you buy any course with us

                Who should take this ITIL Certification?

                • IT professionals
                • Business managers
                • Business process owners
                • Project managers
                • Students and individuals with interest in IT Services Management
                • ITSM Managers and aspiring ITSM Managers
                • Professionals working in other areas of IT like digital, product, development and service.
                • ITIL certified professionals who want to transition to the new version V4


                ITIL® Exam Prep

                The KnowledgeHut exam plan has been meticulously planned and created by resourcing ITIL® 4 questionnaires and exam blueprints. These will give you maximum learning benefit for clearing the exam at the very first attempt.

                The KnowledgeHut Guarantee

                Our USP is the quality of our training. Our instructors have created the most comprehensive curriculum for you to clear the exam. Check our 100% refund guarantee!

                Certification Journey Support

                Not just in learning, but you will get support in all aspects of the certification. Right from assistance with enrolling for exams to solving your doubts post workshop, we have your back!

                ITIL® Course Curriculum

                1.1 Recall the definition of:

                • Service (2.3.1)
                • Utility (2.5.4)
                • Warranty (2.5.4)
                • Customer (2.2.2)
                • User (2.2.2)
                • Service management (2.0)
                • Sponsor (2.2.2)

                1.2 Describe the key concepts of creating value with services (2.1,2.1.1, 2.2 and all subsections of 2.5):

                • Cost
                • Value
                • Organization
                • Outcome
                • Output
                • Risk
                • Utility
                • Warranty

                1.3 Describe the key concepts of service relationships: (2.3.2, 2.4, 2.4.1 ):

                • Service offering
                • Service relationship management
                • Service provision
                • Service consumption

                2.1 Describe the nature, use and interaction of the guiding principles (4.3, 4.3.8)2.2 Explain the use of the guiding principles (4.3):

                • Focus on value(4.3.1–
                • Start where you are (4.3.2–
                • Progress iteratively with feedback(4.3.3–
                • Collaborate and promote visibility (4.3.4–
                • Think and work holistically(4.3.5–
                • Keep it simple and practical(4.3.6–
                • Optimize and automate(4.3.7–

                3.1 Describe the four dimensions of service management (3):

                • Organizations and people (3.1)
                • Information and technology (3.2)
                • Partners and suppliers (3.3)
                • Value streams and processes (3.4-3.4.2)

                5.1 Describe the interconnected nature of the service value chain and how this supports value streams (4.5)5.2 Describe the purpose of each value chain activity:

                • Plan (4.5.1)
                • Improve (4.5.2)
                • Engage (4.5.3)
                • Design & transition (4.5.4)
                • Obtain/build (4.5.5)
                • Deliver & support (4.5.6)

                6.1 Recall the purpose of the following ITIL practices:

                • In formation security management (5.1.3)
                • Relationship management (5.1.9)
                • Supplier management (5.1.13)
                • IT asset management (5.2.6)
                • Monitoring and event management (5.2.7)
                • Release management (5.2.9)
                • Service configuration management (5.2.11)
                • Deployment management (5.3.1)
                • Continual improvement (5.1.2)
                • Change control (5.24)
                • Incident management (5.2.5)
                • Problem management (5.2.8)
                • Service request management (5.2.16)
                • Service desk (5.2.14)
                • Service level management (5.2.15)

                6.2 Recall definitions of the following ITIL terms:

                • IT asset (5.2.6)
                • Event (5.2.7)
                • Configuration item (5.2.11)
                • Change (5.2.4)
                • Incident (5.2.5)
                • Problem (5.2.8)
                • Known error (5.2.8)

                7.1 Explain the following ITIL practices in detail, excluding how they fit within the service value chain:

                • Continual improvement (5.1.2) including:
                  • The continual improvement model (4.6, fig 4.3)
                • Change control (5.2.4)
                • Incident management (5.2.5)
                • Problem management (5.2.8)
                • Service request management (5.2.16)
                • Service desk (5.2.14)
                • Service level management (5.2.15–

                ITIL® Certification Process

                Salary & Role Based

                An Incident Manager based in London earns approximately £35,600 per year. The yearly salary of a London based Incident Manager ranges from £28,900 to £43,800.

                A Problem Manager with an ITIL V3 certification in London has an average annual income of £35,500. The annual salary ranges between £23,300 - £60,000.

                In London, an ITIL V3 certified Change Manager earns between £36,300 and £85,800 on an annual basis. The average annual pay is £50,000.

                Business Relationship Managers in London with ITIL V3 certification are paid an average salary of £43,000 on an annual basis. The range of annual income for the ITIL role in London is £27,000 - £78,000.

                The average yearly salary of an ITIL certified Project Manager in London is £43,000. The annual pay for Project Managers ranges from £26,000 to £72,500

                On average, a Service Delivery Manager with ITIL V3 certification can earn £50,000 per annum in London. The maximum annual income is £69,700 and minimum is £31,000.

                The annual income for different ITIL V3 Service Strategy Roles is given below along with their respective responsibilities:

                Sl. No.
                ITIL Roles
                Salary in London/UK (per year)
                1.Business Relationship Manager
                The Business Relationship Manager is responsible for maintaining Customer Relationships. He/she has to identify the needs of the customers and make sure those needs are met by the Service Provider through an appropriate service catalogue.
                2.Demand Manager
                Demand Managers job is to predict, understand and influence the demands of the customers.
                3.Financial Manager
                The IT service providers’ accounts, charging needs and budgeting are managed by the Financial Manager.
                4.IT Steering Group (ISG)
                Comprised of the senior management of IT and business, the role of ISG is to make sure the strategies of both business and IT are aligned with each other.

                5.Service Portfolio Manager
                The role of Service Portfolio Manager is to develop strategies, which are used to serve customers in collaboration with the IT Steering Group.

                The annual income for different ITIL V3 Service Design Roles is given below along with their respective responsibilities:

                Sl No.
                Salaries (Per Annum)
                1.Applications Analyst
                The applications are managed by the Application Analyst throughout its lifecycle.
                2.Availability Manager
                The Availability Managers make sure the IT services are available. They analyse, plan, measure, define and improve all aspects of services.
                3.Capacity Manager
                Capacity Managers deliver IT service and infrastructure in previously agreed capacity. They also ensure meeting of performance targets in a timely manner.
                4.Compliance Manager
                A Compliance Manager has to make sure all the standards and guidelines are complied with and proper accounting, as well as other practices, are being incorporated.
                5.Enterprise Architect
                The Enterprise Architecture (EA) is maintained by the Enterprise Architects. The EA is an essential component of all businesses and their interrelations.
                6.Information Security Manager
                The role of an Information Security Manager is to ensure availability, integrity and confidentiality of the information, data, assets and IT services of an organization.
                7.IT Service Continuity Manager
                An IT Service Continuity Manager has to manage risks that could have an adverse effect on the IT services.

                8.Risk Manager
                Risk Managers are responsible for assessing, identifying and controlling risks by analysing asset value.
                9.Service Catalogue Manager
                A Service Catalogue Manager has to ensure accuracy of the information in the Service Catalogue and keep it updated.

                10.Service Design Manager
                Quality, secure and resilient designs are produced by Service Design Managers to ensure new and enhanced services.

                11.Service Level Manager
                Service Management Processes, Operational Level Agreements and the Underpinning Contracts are managed by the Service Level Manager, making sure they meet the agreed targets.
                12.Service Owner
                Service Owners also help Service Level Manager during the negotiation of OLAs.

                13.Supplier Manager
                Supplier Managers have to make sure the supplier contract commitments are met and business needs are taken into consideration in those contracts.
                14.Technical Analyst
                Technical Analyst does the job for providing technical help, thus helping the management of IT infrastructure.

                The responsibilities for different ITIL V3 Service Transition Roles and Boards is given below along with their respective salaries:

                Sl. No.
                Salaries (Per Annum)
                1.Application Developer
                The Application Developer has to maintain and develop custom applications, while also customizing software vendor products for provision of the required IT service functionality.
                2.Change Advisory Boards (CAB)
                The Change Manager is advised by the Change Advisory Board on scheduling, assessing and prioritizing Changes.

                3.Change Manager
                Change Managers have to make sure the changes made are beneficial and cause minimal disruption to the services.
                4.Configuration Manager
                Configuration Items are necessary for deliverance of IT services and the Configuration Manager maintains information related to those items
                5.Emergency Change Advisory Board (ECAB)
                A part of CAB, the ECAB is responsible for emergency changes that can have a huge impact.

                6.Knowledge Manager
                Knowledge Manager improves efficiency by gathering, storing, and analysing knowledge and information.
                7.Project Manager
                Project Managers have to coordinate and plan resources for deploying the big releases within the stipulated estimates of quality, time and cost.
                8.Release Manager
                The Release Managers ensure the release of the correct components, thus maintaining live environment integrity.
                9.Test Manager
                Test Managers have to verify IT operations, making sure they are capable of supporting new services and customer expectations are met through the services and releases that are deployed.

                The responsibilities for different ITIL V3 Service Operation Roles and Boards is given below along with their respective salaries:

                Sl, No.
                Salary (per annum)
                1.1st Level Support
                The 1st Level Support has to receive, register and classify incidents. They need to attend to IT services that have failed and make sure they are restored in quick time.

                2.2nd Level Support
                If an incident cannot be resolved by the 1st Level Support, the 2nd Level Support takes over. If a solution still cannot be found, the Problem Manager takes over.

                3.3rd Level Support
                The 3rd Level Support, comprising of third-party suppliers, work on solution to an Incident when requested by the 2nd Level Support.

                4.Access Manager
                An Access Manager has to prohibit unauthorized access and grant authorized access to users.

                5.Facilities Manager
                Facilities Managers are responsible for the physical environment of IT infrastructure location, including environmental cooling, building access management and power and cooling.
                6.Incident Manager
                An Incident Manager has to make sure Incident Management Process is implemented effectively and reported.
                7.IT Operations Manager
                Regular operational tasks are managed by the IT Operations Manager, making sure those tasks are consistent and time efficient.
                8.IT Operator
                Certain operational tasks like taking backups, installing standard equipment in data centre and completing scheduled jobs are the main responsibilities of IT Operators.

                9.Major Incident Team
                Comprising of technical experts and IT managers, the Major Incident Team is led by Incident Manager. They work on resolution of major Incidents.

                10.Problem Manager
                By investigating all problems in the lifecycle, Problem Managers try to prevent the occurrence of incidents or at least lower their impacts if they are unpreventable.

                11.Service Request Fulfilment Group
                Service Request Fulfilment Group is responsible for fulfilment of service requests for specific types of services.

                The annual income for different ITIL V3 Service Design Roles is given below along with their respective responsibilities:

                Sl. No.
                Salary (per annum)
                1.CSI Manager
                Continual Service Improvement (CSI) Managers are responsible for improvement of IT Services as well as IT Service Management Processes.
                2.Process Architect
                Process Architects are responsible for coordination and collaboration of all process changes.

                3.Process Owner
                Process Owners are responsible for design, sponsorship and continual improvement of a process and its metrics.

                ITIL Exam:

                Preparation for ITIL V4 Certification exam is best done through the PDCA method, which includes four phases, namely Plan, Do, Check and Act:

                • Planning: Read through the ITIL Lifecycle once and then proceed to create a suitable study plan for yourself. Make sure you attempt the exam questions of ITIL foundation and take practice tests for better preparation.
                • Doing: This is the phase that requires you to implement what you have planned.
                • Checking: Once you have implemented what you planned, you need to analyse the areas that need improvement. Make sure you review your scores for that.
                • Acting: Work on the areas that need improvement by continuously revising, testing and reviewing until you achieve the score you set for yourself.

                Prometric is a market leader in providing test delivery and test development solutions. They offer technology-oriented testing and assessment solutions. With the help of their solutions, clients can develop and launch testing programs and also accurately measure the relevant results and data. Total flexibility of testing is provided through a well-developed network of more than 10,000 test centres in more than 160 countries.Prometric is a subsidiary of ETS. It develops and delivers more than 10 million tests per year for more than 400 clients from distinctive fields like academic, finance, informational technology, corporate, professional, healthcare and government.

                To Register for an exam session of ITIL V4 Foundation on Prometric, log on to and proceed with following steps:

                Step 1: The homepage slider of the website will have an option for “Schedule My Test”. You need to click on it.

                Step 2: The next step involves selection of the test sponsor for ITIL V4 Foundation Exam. Your test sponsor is PeopleCert

                Step 3: You will be taken to PeopleCert’s Product Page, where you can find all exams they conduct.

                Step 4: In the next page, you have to click on the “Schedule My Test” option.

                Step 5: Next, you need to select your region. Choose United Kingdom from the list of countries and then choose London to confirm your ITIL Foundation exam appointment.

                Step 6: In the subsequent page, you will find registration information and details on what you need to bring to the testing centre. Click on “Next” once you have read all the necessary information.

                Step 7: Next step requires you to agree to the Privacy Policy. Read through the details mentioned in the page and click on “Next” after you have agreed to those conditions.

                Step 8: You will need to provide confirmation on whether you have the pre-approval for ITIL V4 Foundation exam’s testing accommodation.

                Step 9: In this step you need to type in your eligibility ID along with the first four letters of your surname.

                Step 10: Upon completion of scrutiny of the information you have provided, you can select your preferred time and date for the exam.

                Step 11: After you have selected the test centre and provided all the required information, your appointment would be completed subject to verification.

                A part of Pearson, one of the largest testing organizations of the company, Pearson VUE employs over 35,000 employees from all over the world. Pearson VUE is the preferred choice of over 450 credential owners. With the help of Pearson VUE, credential owners can develop, manage, grow and deliver their testing programs. A leader in computer-oriented testing, Pearson VUE handles online practice exams with high stakes as well as proctored tests, which requires an integral and secure environment.

                You can schedule your ITIL V4 Foundation Exam appointment in London through Pearson VUE. Follow the below mentioned steps to do so:

                Step 1: First, you need to visit

                Step 2: Next, you need to select the “Schedule an exam” option from the “For Test Takers” menu.

                Step 3: In the subsequent page, you will be required to choose your ITIL Foundation Exam Sponsor, which would be PeopleCert in your case.

                Step 4: Once you choose PeopleCert, you will be able to sign into your account or create an account if you don’t have one. After signing in. your examination can be scheduled, rescheduled or cancelled.

                Step 5: Lastly, you can schedule the ITIL Foundation Exam once you have signed in by following the necessary steps.

                Visit and you will find a “For Test Takers” option. Click on it and follow the steps mentioned below:

                Step 1: You will find a dropdown menu, which will have an option to “Schedule an exam” you need to click on.

                Step 2: You need to type in “PeopleCert” as your test sponsor for ITIL examination.

                Step 3: The next page is the product page of PeopleCert, where you can see the “Find a test centre” option on the right panel.

                Step 4: You will be able to locate your test centre on the next page by searching for it. Enter “London” as your location in search bar before clicking on “Search”.

                Step 5: A list detailing the information on test centres in London will be displayed

                Details on Pearson VUE test centres in London are given below:

                  BETHNAL GREEN
                  E2 0QN
                  United Kingdom
                  0208 980 2012

                2. Global Knowledge - London
                  120 Old Broad Street
                  EC2N 1AR
                  United Kingdom

                3. Middlesex Academy of Business and Management
                  1st Floor
                  12 Brick Lane
                  E1 6RF
                  United Kingdom

                4. Nexgenn Consulting Limited
                  Maritime House
                  18B Ensign Street
                  E1 8JD
                  United Kingdom
                  020 7553 0473

                5. UK Graduate
                  73 Greenfield Road
                  First floor
                  E1 1EJ
                  United Kingdom

                Details on Pearson VUE test centre in London are given below:City of London, UK
                PROMETRIC, 2ND FLOOR
                9 CLOAK LANE
                LONDON, GBR EC4R 2RU

                Phone 0207 653 9532

                The cost of ITIL examination is one of the major components of the total ITIL certification cost. The examination fee differs according to the ITIL certification level. The following chart details examination fees according to different levels and roles:

                Sl No.

                ITIL® Exam Cost (V3 & V4)

                Price for India


                ITIL®V3 Foundation



                ITIL® V4 Foundation



                ITIL® Intermediate

                Service Lifecycle Modules

                Service Design


                Service Strategy


                Service Operation


                Service Transition


                Continual Service Improvement


                Service Capability Modules

                Planning, Protection, and Optimization


                Operational Support and Analysis


                Service Offerings and Agreements


                Release, Control, and Validation



                ITIL® Practitioner



                ITIL® Managing Across the Lifecycle


                ITIL Certification cost:

                The cost of an Instructor-led ITIL V4 Certification training in London is approximately £625. You will be given 90-days online access to the training in London.

                The total cost for ITIL V4 certification has some extra or alternative components. This includes the Study Guide for ITIL and the Practice Tests. The paperback edition of the ITIL Study Guide is particularly popular, although you can also opt for a soft copy of the same. The paperback edition costs roughly £15, while the soft copy costs less. You can take complete practice tests for ITIL V4 Certification Exam online free of cost. You can even consider purchasing practice tests online. Several professional ITIL certification websites provide these exams for £25 to £50.

                ITIL Training:

                When you are looking for a London based ITIL V4 Certification Training Institute, you should keep the following considerations in mind:

                • The training institute must be accredited by Axelos through Peoplecert.
                • The training institute should also have a decent success rate.
                • The institute’s trainers should also have the necessary accreditation along with the required experience in the right field. 
                • You should be provided an exclusive pre-courseware to help you with specific queries.
                • The training should be conducted with consulting exposure, live case studies and role play in mind. 
                • Make sure you are convinced that the training institute will be able to deliver your money’s value for getting ITIL v4 certified.

                Different professionals can take ITIL V4 certification training, including:

                • IT Professionals (System, Voice, Application, Technical, Network)
                • Team Leaders
                • IT Audit Managers
                • Managers, Executives and SMEs
                • IT & Business Supervisory staff
                • Service Designers
                • IT Architects
                • IT Planners
                • IT Consultants
                • IT Security Managers
                • Business Leaders

                You need to consider the following prerequisites while choosing the best ITIL V4 Certification Trainer in London:

                • The trainers need to be senior consultants and have ITIL Master Certification.
                • Trainers should be willing to assist not just before and during exams, but after the exams as well. 
                • You can conduct some research on your behalf to check if the trainer has the necessary qualifications to provide training. 
                • The trainer should provide facilities that encourage better learning. 
                • You also need to consider the techniques that the trainer uses while training.
                • Lastly, you also need to consider the fee structure for ITIL V4 Certification training. 

                You can avail ITIL V4 Certification classroom training in London by paying approximately £625. The training usually lasts for around two days.

                Undergoing training for ITIL V4 certification provides you an insight into the service management process. With the help of ITIL framework, various processes, organizations and units can provide service delivery that is consistent and predictable. The ITIL V4 Certification benefits include:

                Improved knowledge: After you complete your training for ITIL V4 Certification in London, you will be able to be more efficient in managing your work. Your knowledge of ITIL will improve so will your understanding of its processes and activities. This will definitely make you more productive with your work.

                Better pay: You will be able to find better job opportunities once you are ITIL V4 certified. In the ITSM field, candidates with ITIL V4 certification usually get better job opportunities as compared to candidates who don’t have the certification. On average, an increment of 15% in annual salary can be expected for professionals with ITIL certification. However, the annual pay can differ according to individual’s experience.

                Improved skills: ITIL V4 Certification training equips you with better skills for managing the services of organizations. With your newly gained expertise, your work will be recognized by your colleagues and seniors.

                Understanding of terminology: With a thorough understanding of ITIL framework, you will also learn about the common terminologies of different industries and countries.

                Better insight: During your training you will gain a better insight about the role played by IT infrastructure and its services in different business and industries all across the world. With better insight, you will be more knowledgeable while making decisions, thus allowing you to contribute better towards your organization.

                Meet your instructors

                Become an Instructor

                BKS Prasad

                PMP,ITIL,PRINCE 2

                My Vision: To implement my experience which I gained through working, training in the corporate worldto enhance the business and continue to impart my knowledge to the people in turn learn and gainexperience.

                View Profile

                Sam Elgawady


                A consultant and practitioner of ITSM, Project Management, Process Improvement, ITIL Capabilities and Lifecycle Trainer, and IT Business Analyst; Sam has over 15 years of experience in the IT industry.

                Having started his career as a computer technician, then a system administrator, he subsequently went on to play the roles of Business Analyst, IT Manager, IT Consultant, Project Manager, and Training Manager. He has implemented solutions, improved IT Processes, managed projects and delivered training initiatives, and workshops on various best practices including Project Management, ERP & CRM, Business Analysis, ITIL V2 and V3 Track, COBIT, ISO20K to a number of leading private and public sector organisations in Australia, Malaysia, Hong Kong, Egypt, Qatar, Oman, Nigeria, Kuwait, Jordan, KSA and UAE. His mentoring and counselling capabilities are beyond par and he brings in his vast experience while tutoring professionals who wish to become experts in their fields.

                View Profile

                Prayas Kad

                Lead Management Trainer & Consultant

                Prayas has over 15 years of IT experience spanning across Project & Test Management, Stakeholder Management, Software Validation & Verification, Data Migrations & Integration, Learning & Development Projects, Data warehousing, Business Intelligence and Software Developments, Reporting and Analytics. Assignments. 
                His expertise is primarily in domains like Insurance, Finance, Banking, Telecom Billing, Aircraft Software Maintenance MRO, CRM, UK E-Governance Projects, Publishing Media, and Retails.
                He brings in his vast experience and expertise into his training workshops, and mentors participants in areas of Test management and Integration.

                View Profile

                Milind Gawaskar

                Business Analyst

                Milind is an IT Service Management (ITSM / ITIL) and Business Process Consultant with more than 11 years of versatile IT industry experience and balanced exposure across crucial IT areas including IT Strategy, IT Pre-Sales, IT Service Delivery, IT Risk & Assurance, IT Service Management & Performance Improvement, IT Governance, Business Process Management, Organizational Change Management, Application Development & Support and Infrastructure Support.

                His vast area of expertise helps him mentor and train professionals on a variety of subjects and fields. His qualifications include certifications from Lean Digital, ITIL and COBIT.

                View Profile

                Ian Hirst

                Project Manager

                Ian Hirst is a Certified Project Management Professional (PMBOK) and a highly experienced Project Management and Information Technology specialist who has been involved in the IT industry for over 30 years.

                Ian is a Project and Program Management trainer, instructor and counsellor providing project health check, project recovery and program planning support to a variety of business and IT projects and programs in many organizations. 

                He has been a lecturer at the Australian National University and the University of NSW. 
                Ian’s expertise lies in : 
                • Project & Programme Management
                • Transition Management
                • Stakeholder Management
                • Change Management
                • IT Governance
                • Software Development
                • IT Infrastructure
                • Testing & Test Management
                • Business & Systems Analysis
                • Business Process Re-engineering
                • Requirements Management
                • Risk Management
                …among other disciplines.

                View Profile

                reviews on our popular courses

                Review image

                The instructor had immense knowledge and provided relevant examples. The course helped me learn the best practices to implement in my routine work. Thanks, KH!

                Ananthalakshmi Mylavarapu

                Application Support Manager
                Attended ITIL® V4 Foundation Certification workshop in October 2019
                Review image

                I had attended the 2-day ITIL Foundation training. The trainer was very knowledgeable and gave real examples to explain all the concepts.

                Sanchita Biswas

                Project Manager
                Attended ITIL® V4 Foundation Certification workshop in October 2019
                Review image

                The training was really good. It was very helpful in understanding the IT organisation process and related problems.

                Manoj Lawand

                Application Support Analyst
                Attended ITIL® V4 Foundation Certification workshop in October 2019
                Review image

                A collaborative and informative session. I liked how the trainer explained the things with live examples.

                Abdul Aziz Nadaf

                Sr. Quality Assurance Engineer
                Attended ITIL® V4 Foundation Certification workshop in August 2019
                Review image

                It was an excellent workshop that I had ever attended and the instructor was very knowledgeable. The course delivery included many current market examples.

                Mohammed Sadhik

                KSA IT Lead
                Attended ITIL® V4 Foundation Certification workshop in August 2019
                Review image

                The teaching faculty had good knowledge and explained with examples which were really helpful to understand the topics. Overall, a good experience!

                Raj Kumar A

                Procurement Lead
                Attended ITIL® V4 Foundation Certification workshop in August 2019
                Review image

                The trainer explained everything clearly and the course was very useful.

                Srinath Jagannathan

                Attended ITIL® V4 Foundation Certification workshop in August 2019
                Review image

                Very good session, with well-organized class and a knowledgeable trainer. He used real-time example to make it as simple as possible for understand to everyone. I recommend KnowledgeHut for any ITIL certificate course.


                Software project lead
                Attended ITIL® V4 Foundation Certification workshop in August 2019



                Any registration cancelled within 48 hours of the initial registration will be refunded in FULL (please note that all cancellations will incur a 5% deduction in the refunded amount due to transactional costs applicable while refunding). Refunds will be processed within 30 days of receipt of written request for refund. Kindly go through our Refund Policy for more details:

                Please send in an email to, and we will answer any queries you may have! 

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                ITIL® V4 Foundation Certification Course in London

                If you wish to accelerate your career as an IT Service professional, you could consider undertaking an ITIL course in London. Having completed this course and achieved the prestigious ITIL certification in London, you will be able to guide your organisation on implementing the best IT service management practices that can increase business profitability. The ITIL training in London will help you complete the course of study leading to the ITIL Foundation certification exam. The cost of the exam is included in the course fees, and the course is delivered over 16 hours of training by a certified experienced instructor. The ITIL Foundation training in London trains you for the foundation level, which is the baseline qualification and gets you acquainted with the ITIL terminology, processes and guidelines. You will be able to gain awareness of the ITIL Qualification scheme and can try to achieve higher certification levels like the Intermediate, Expert and Master levels after the Foundation level, as you wish. The ITIL Foundation exam is a rigorous one with 60 questions that have to be answered in 60 minutes. The pass mark is 65% and successful candidates will be awarded the ITIL Foundation credential. ITIL Certification training in London will give you a thorough grounding in the entire syllabus, and you will be able to ace the exam at the very first attempt. Do sign up for ITIL Foundation Certification training today, and get started on achieving your dream career!