The ITIL® 4 Foundation Certificate is an introduction to ITIL® 4 framework. It allows the candidates to understand the IT Service Management by using the end-to-end operating model. It deals with the creation, delivery, and continual improvement of IT services and products. Professionals who are ITIL® 4 certified know who ITIL® can be used to enhance the IT Service Management.
ITIL® 4 is the next evolution of the ITIL® framework. It consists of a stream of four modules named ITIL® Managing Professional (ITIL® MP). These four modules are:
ITIL® Managing Professional (MP) is designed for apprentices who engage with technology and digital teams throughout the organization.
They are not just confined to the IT departments. This course attempts to give experience and expertise to run successful teams, IT projects, and workflows.
Modules cover ‘ITIL® Specialists’ in -
ITIL® Managing Professional
ITIL® Strategic Leader
Digital & IT
ITIL® V4 Foundation
The objective of this course is to develop the apprentice on how to utilize technology to address and deliver business procedure. It also emphasizes the role of IT in this process.
ITIL V4 Syllabus includes -
ITIL® Certification Level
ITIL® V3/V4 Foundation Certification
ITIL® Intermediate Service Lifecycle stream:
Service Strategy (SS)
Service Design (SD)
Service Transition (ST)
Service Operation (SO)
Continual Service Improvement (CSI)
3 credits each
ITIL® Intermediate Service Capability stream
· Planning, Protection, and Optimization (PPO)
· Service Offerings and Agreements (SOA)
· Release, Control, and Validation (RCV)
· Operational Support and Analysis (OSA)
4 credits each
ITIL® Managing Across the Lifecycle (MALC)
ITIL® Certification Level
Number of Credits Required
Composition of Credits
2 credits from ITIL® Foundation
ITIL® Managing Across the Lifecycle (MALC)
2 credits from ITIL® Foundation and a minimum of 15 credits from ITIL® Intermediate or complementary qualifications
2 credits from ITIL® Foundation, minimum of 15 credits from either ITIL® Intermediate or complementary qualifications, and 5 credits from ITIL® MALC
ITIL® v3 Foundation certified
Once you have obtained the ITIL® v3 Foundation certification, you can straight away take the ITIL® 4 Foundation to transition into the new scheme. A new single exam will be required to cover the new material in the ITIL® 4 Foundation.
ITIL® Intermediate/Practitioner level
If you have started collecting credits from Intermediate or Practitioner levels, it is better to continue with the v3. This will help you prepare for the east transition while gaining the designation of the ITIL® Managing Professional.
ITIL® v3 expert
If you are on this level, get the ITIL® Managing Professional designation by taking the ITIL® Managing Professional Transition module as soon as it is released.
After achieving the destination, you will only need to pursue the ITIL® Leader Digital and Strategy module instead of completing the ITIL® Strategic Leader stream. Completing both the streams will make you eligible to move towards the ITIL® Master.
ITIL® Service Capability modules:
The most significant purpose for developing an advanced version of the ITIL® V3 was because of its specific shortcomings. These are -
1. An unsatisfactory involvement with the ITSM Community
2. Incompetent to perceive the current trends in software developments and IT services.
The latest version addressed the bad relationship issues by giving them heads-up as it will publish the updates in the community, thus avoiding any hindrance in the free flow of data. Moreover, to give the students a complete overview from the beginning, the whole foundation course under the ITIL® V4 has been revised. It is updated based on the requirements of modern business. What makes these revisions so accurate is the fact that they are based on the feedback of millions of ITIL® practitioners and are completely practical.
Evolution of ITIL® V4 -
ITIL® 4 best practices and how to implement them to streamline processes for continuous improvement
Fundamentals of Service Management, Service Lifecycle and other IT-enabled services.
Applying practices learnt to improve business decisions and optimize customer expectations
An in-depth preparation for ITIL® 4 Foundation certification
There are no specific prerequisites for this course, and Axelos has not defined any specific eligibility criteria for the ITIL® 4 Foundation exam. However, the ITIL® 4 Foundation certification is in itself a prerequisite for the higher levels of ITIL® qualifications.
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Apply ITIL skills to enhance the profit margins, productivity, efficiency, agility and customer satisfaction of the industry you work in.
1.1 Recall the definition of:
1.2 Describe the key concepts of creating value with services (2.1,2.1.1, 2.2 and all subsections of 2.5):
1.3 Describe the key concepts of service relationships: (2.3.2, 2.4, 2.4.1 ):
2.1 Describe the nature, use and interaction of the guiding principles (4.3, 4.3.8)2.2 Explain the use of the guiding principles (4.3):
3.1 Describe the four dimensions of service management (3):
4.1 Describe the ITIL service value system (4.1)
5.1 Describe the interconnected nature of the service value chain and how this supports value streams (4.5)5.2 Describe the purpose of each value chain activity:
6.1 Recall the purpose of the following ITIL practices:
6.2 Recall definitions of the following ITIL terms:
7.1 Explain the following ITIL practices in detail, excluding how they fit within the service value chain:
A Problem Manager with an ITIL V3 certification in London has an average annual income of £35,500. The annual salary ranges between £23,300 - £60,000.
In London, an ITIL V3 certified Change Manager earns between £36,300 and £85,800 on an annual basis. The average annual pay is £50,000.
Business Relationship Managers in London with ITIL V3 certification are paid an average salary of £43,000 on an annual basis. The range of annual income for the ITIL role in London is £27,000 - £78,000.
The average yearly salary of an ITIL certified Project Manager in London is £43,000. The annual pay for Project Managers ranges from £26,000 to £72,500
On average, a Service Delivery Manager with ITIL V3 certification can earn £50,000 per annum in London. The maximum annual income is £69,700 and minimum is £31,000.
The annual income for different ITIL V3 Service Strategy Roles is given below along with their respective responsibilities:
|Sl. No.||ITIL Roles||Responsibilities||Salary in London/UK (per year)|
|1.||Business Relationship Manager||The Business Relationship Manager is responsible for maintaining Customer Relationships. He/she has to identify the needs of the customers and make sure those needs are met by the Service Provider through an appropriate service catalogue.||£47,399|
|2.||Demand Manager||Demand Managers job is to predict, understand and influence the demands of the customers.||£54,566|
|3.||Financial Manager||The IT service providers’ accounts, charging needs and budgeting are managed by the Financial Manager.||£47,954|
|4.||IT Steering Group (ISG)||Comprised of the senior management of IT and business, the role of ISG is to make sure the strategies of both business and IT are aligned with each other.|
|5.||Service Portfolio Manager||The role of Service Portfolio Manager is to develop strategies, which are used to serve customers in collaboration with the IT Steering Group.|
The annual income for different ITIL V3 Service Design Roles is given below along with their respective responsibilities:
|Sl No.||Roles||Responsibilities||Salaries (Per Annum)|
|1.||Applications Analyst||The applications are managed by the Application Analyst throughout its lifecycle.||£44,814|
|2.||Availability Manager||The Availability Managers make sure the IT services are available. They analyse, plan, measure, define and improve all aspects of services.||£40,387|
|3.||Capacity Manager||Capacity Managers deliver IT service and infrastructure in previously agreed capacity. They also ensure meeting of performance targets in a timely manner.||£47,684|
|4.||Compliance Manager||A Compliance Manager has to make sure all the standards and guidelines are complied with and proper accounting, as well as other practices, are being incorporated.||£53,671|
|5.||Enterprise Architect||The Enterprise Architecture (EA) is maintained by the Enterprise Architects. The EA is an essential component of all businesses and their interrelations.||£89,718|
|6.||Information Security Manager||The role of an Information Security Manager is to ensure availability, integrity and confidentiality of the information, data, assets and IT services of an organization.||£67,610|
|7.||IT Service Continuity Manager||An IT Service Continuity Manager has to manage risks that could have an adverse effect on the IT services.|
|8.||Risk Manager||Risk Managers are responsible for assessing, identifying and controlling risks by analysing asset value.||£59,906|
|9.||Service Catalogue Manager||A Service Catalogue Manager has to ensure accuracy of the information in the Service Catalogue and keep it updated.|
|10.||Service Design Manager||Quality, secure and resilient designs are produced by Service Design Managers to ensure new and enhanced services.|
|11.||Service Level Manager||Service Management Processes, Operational Level Agreements and the Underpinning Contracts are managed by the Service Level Manager, making sure they meet the agreed targets.||£44,597|
|12.||Service Owner||Service Owners also help Service Level Manager during the negotiation of OLAs.|
|13.||Supplier Manager||Supplier Managers have to make sure the supplier contract commitments are met and business needs are taken into consideration in those contracts.||£52,972|
|14.||Technical Analyst||Technical Analyst does the job for providing technical help, thus helping the management of IT infrastructure.||£39,573|
The responsibilities for different ITIL V3 Service Transition Roles and Boards is given below along with their respective salaries:
|Sl. No.||Roles||Responsibilities||Salaries (Per Annum)|
|1.||Application Developer||The Application Developer has to maintain and develop custom applications, while also customizing software vendor products for provision of the required IT service functionality.||£44,049|
|2.||Change Advisory Boards (CAB)||The Change Manager is advised by the Change Advisory Board on scheduling, assessing and prioritizing Changes.|
|3.||Change Manager||Change Managers have to make sure the changes made are beneficial and cause minimal disruption to the services.||£56,762|
|4.||Configuration Manager||Configuration Items are necessary for deliverance of IT services and the Configuration Manager maintains information related to those items||£52,651|
|5.||Emergency Change Advisory Board (ECAB)||A part of CAB, the ECAB is responsible for emergency changes that can have a huge impact.|
|6.||Knowledge Manager||Knowledge Manager improves efficiency by gathering, storing, and analysing knowledge and information.||£42,538|
|7.||Project Manager||Project Managers have to coordinate and plan resources for deploying the big releases within the stipulated estimates of quality, time and cost.||£53,998|
|8.||Release Manager||The Release Managers ensure the release of the correct components, thus maintaining live environment integrity.||£62,825|
|9.||Test Manager||Test Managers have to verify IT operations, making sure they are capable of supporting new services and customer expectations are met through the services and releases that are deployed.||£55,509|
The responsibilities for different ITIL V3 Service Operation Roles and Boards is given below along with their respective salaries:
|Sl, No.||Roles||Responsibilities||Salary (per annum)|
|1.||1st Level Support||The 1st Level Support has to receive, register and classify incidents. They need to attend to IT services that have failed and make sure they are restored in quick time.|
|2.||2nd Level Support||If an incident cannot be resolved by the 1st Level Support, the 2nd Level Support takes over. If a solution still cannot be found, the Problem Manager takes over.|
|3.||3rd Level Support||The 3rd Level Support, comprising of third-party suppliers, work on solution to an Incident when requested by the 2nd Level Support.|
|4.||Access Manager||An Access Manager has to prohibit unauthorized access and grant authorized access to users.|
|5.||Facilities Manager||Facilities Managers are responsible for the physical environment of IT infrastructure location, including environmental cooling, building access management and power and cooling.||£36,463|
|6.||Incident Manager||An Incident Manager has to make sure Incident Management Process is implemented effectively and reported.||£56,224|
|7.||IT Operations Manager||Regular operational tasks are managed by the IT Operations Manager, making sure those tasks are consistent and time efficient.||£39,165|
|8.||IT Operator||Certain operational tasks like taking backups, installing standard equipment in data centre and completing scheduled jobs are the main responsibilities of IT Operators.|
|9.||Major Incident Team||Comprising of technical experts and IT managers, the Major Incident Team is led by Incident Manager. They work on resolution of major Incidents.|
|10.||Problem Manager||By investigating all problems in the lifecycle, Problem Managers try to prevent the occurrence of incidents or at least lower their impacts if they are unpreventable.|
|11.||Service Request Fulfilment Group||Service Request Fulfilment Group is responsible for fulfilment of service requests for specific types of services.|
The annual income for different ITIL V3 Service Design Roles is given below along with their respective responsibilities:
|Sl. No.||Roles||Responsibilities||Salary (per annum)|
|1.||CSI Manager||Continual Service Improvement (CSI) Managers are responsible for improvement of IT Services as well as IT Service Management Processes.||£56,996|
|2.||Process Architect||Process Architects are responsible for coordination and collaboration of all process changes.|
|3.||Process Owner||Process Owners are responsible for design, sponsorship and continual improvement of a process and its metrics.|
Preparation for ITIL V4 Certification exam is best done through the PDCA method, which includes four phases, namely Plan, Do, Check and Act:
Prometric is a market leader in providing test delivery and test development solutions. They offer technology-oriented testing and assessment solutions. With the help of their solutions, clients can develop and launch testing programs and also accurately measure the relevant results and data. Total flexibility of testing is provided through a well-developed network of more than 10,000 test centres in more than 160 countries.Prometric is a subsidiary of ETS. It develops and delivers more than 10 million tests per year for more than 400 clients from distinctive fields like academic, finance, informational technology, corporate, professional, healthcare and government.
To Register for an exam session of ITIL V4 Foundation on Prometric, log on to www.prometric.com and proceed with following steps:
Step 1: The homepage slider of the website will have an option for “Schedule My Test”. You need to click on it.
Step 2: The next step involves selection of the test sponsor for ITIL V4 Foundation Exam. Your test sponsor is PeopleCert
Step 3: You will be taken to PeopleCert’s Product Page, where you can find all exams they conduct.
Step 4: In the next page, you have to click on the “Schedule My Test” option.
Step 5: Next, you need to select your region. Choose United Kingdom from the list of countries and then choose London to confirm your ITIL Foundation exam appointment.
Step 6: In the subsequent page, you will find registration information and details on what you need to bring to the testing centre. Click on “Next” once you have read all the necessary information.
Step 8: You will need to provide confirmation on whether you have the pre-approval for ITIL V4 Foundation exam’s testing accommodation.
Step 9: In this step you need to type in your eligibility ID along with the first four letters of your surname.
Step 10: Upon completion of scrutiny of the information you have provided, you can select your preferred time and date for the exam.
Step 11: After you have selected the test centre and provided all the required information, your appointment would be completed subject to verification.
A part of Pearson, one of the largest testing organizations of the company, Pearson VUE employs over 35,000 employees from all over the world. Pearson VUE is the preferred choice of over 450 credential owners. With the help of Pearson VUE, credential owners can develop, manage, grow and deliver their testing programs. A leader in computer-oriented testing, Pearson VUE handles online practice exams with high stakes as well as proctored tests, which requires an integral and secure environment.
You can schedule your ITIL V4 Foundation Exam appointment in London through Pearson VUE. Follow the below mentioned steps to do so:
Step 1: First, you need to visit www.pearsonvue.com
Step 2: Next, you need to select the “Schedule an exam” option from the “For Test Takers” menu.
Step 3: In the subsequent page, you will be required to choose your ITIL Foundation Exam Sponsor, which would be PeopleCert in your case.
Step 4: Once you choose PeopleCert, you will be able to sign into your account or create an account if you don’t have one. After signing in. your examination can be scheduled, rescheduled or cancelled.
Step 5: Lastly, you can schedule the ITIL Foundation Exam once you have signed in by following the necessary steps.
Visit www.pearsonvue.com and you will find a “For Test Takers” option. Click on it and follow the steps mentioned below:
Step 1: You will find a dropdown menu, which will have an option to “Schedule an exam” you need to click on.
Step 2: You need to type in “PeopleCert” as your test sponsor for ITIL examination.
Step 3: The next page is the product page of PeopleCert, where you can see the “Find a test centre” option on the right panel.
Step 4: You will be able to locate your test centre on the next page by searching for it. Enter “London” as your location in search bar before clicking on “Search”.
Step 5: A list detailing the information on test centres in London will be displayed
Details on Pearson VUE test centres in London are given below:
Details on Pearson VUE test centre in London are given below:City of London, UK
PROMETRIC, 2ND FLOOR
9 CLOAK LANE
LONDON, GBR EC4R 2RU
Phone 0207 653 9532
The cost of ITIL examination is one of the major components of the total ITIL certification cost. The examination fee differs according to the ITIL certification level. The following chart details examination fees according to different levels and roles:
ITIL® Exam Cost (V3 & V4)
Price for India
ITIL® V4 Foundation
Service Lifecycle Modules
Continual Service Improvement
Service Capability Modules
Planning, Protection, and Optimization
Operational Support and Analysis
Service Offerings and Agreements
Release, Control, and Validation
ITIL® Managing Across the Lifecycle
The cost of an Instructor-led ITIL V4 Certification training in London is approximately £625. You will be given 90-days online access to the training in London.
The total cost for ITIL V4 certification has some extra or alternative components. This includes the Study Guide for ITIL and the Practice Tests. The paperback edition of the ITIL Study Guide is particularly popular, although you can also opt for a soft copy of the same. The paperback edition costs roughly £15, while the soft copy costs less. You can take complete practice tests for ITIL V4 Certification Exam online free of cost. You can even consider purchasing practice tests online. Several professional ITIL certification websites provide these exams for £25 to £50.
When you are looking for a London based ITIL V4 Certification Training Institute, you should keep the following considerations in mind:
Different professionals can take ITIL V4 certification training, including:
You need to consider the following prerequisites while choosing the best ITIL V4 Certification Trainer in London:
You can avail ITIL V4 Certification classroom training in London by paying approximately £625. The training usually lasts for around two days.
Undergoing training for ITIL V4 certification provides you an insight into the service management process. With the help of ITIL framework, various processes, organizations and units can provide service delivery that is consistent and predictable. The ITIL V4 Certification benefits include:
Improved knowledge: After you complete your training for ITIL V4 Certification in London, you will be able to be more efficient in managing your work. Your knowledge of ITIL will improve so will your understanding of its processes and activities. This will definitely make you more productive with your work.
Better pay: You will be able to find better job opportunities once you are ITIL V4 certified. In the ITSM field, candidates with ITIL V4 certification usually get better job opportunities as compared to candidates who don’t have the certification. On average, an increment of 15% in annual salary can be expected for professionals with ITIL certification. However, the annual pay can differ according to individual’s experience.
Improved skills: ITIL V4 Certification training equips you with better skills for managing the services of organizations. With your newly gained expertise, your work will be recognized by your colleagues and seniors.
Understanding of terminology: With a thorough understanding of ITIL framework, you will also learn about the common terminologies of different industries and countries.
Better insight: During your training you will gain a better insight about the role played by IT infrastructure and its services in different business and industries all across the world. With better insight, you will be more knowledgeable while making decisions, thus allowing you to contribute better towards your organization.
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If you wish to accelerate your career as an IT Service professional, you could consider undertaking an ITIL course in London. Having completed this course and achieved the prestigious ITIL certification in London, you will be able to guide your organisation on implementing the best IT service management practices that can increase business profitability. The ITIL training in London will help you complete the course of study leading to the ITIL Foundation certification exam. The cost of the exam is included in the course fees, and the course is delivered over 16 hours of training by a certified experienced instructor. The ITIL Foundation training in London trains you for the foundation level, which is the baseline qualification and gets you acquainted with the ITIL terminology, processes and guidelines. You will be able to gain awareness of the ITIL Qualification scheme and can try to achieve higher certification levels like the Intermediate, Expert and Master levels after the Foundation level, as you wish. The ITIL Foundation exam is a rigorous one with 60 questions that have to be answered in 60 minutes. The pass mark is 65% and successful candidates will be awarded the ITIL Foundation credential. ITIL Certification training in London will give you a thorough grounding in the entire syllabus, and you will be able to ace the exam at the very first attempt. Do sign up for ITIL Foundation Certification training today, and get started on achieving your dream career!