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ITIL® V4 Foundation Certification Training in Noida, India

Path to Become ITIL® MP & ITIL® SL

  • 16 hours of Instructor-led training
  • 16 PDUs (or 25 PDUs on completion of classroom training + 9 hrs of e-learning)
  • KnowledgeHut is an ATO of Peoplecert and a Certified Partner of Axelos
  • Course fee includes Foundation exam fee
  • 2 sample papers to practice for the certification exam

Online Classroom (Weekday)

Mar 30 - Apr 02 12:30 PM - 04:30 PM ( IST )

INR 19999

INR 16999

Online Classroom (Weekday)

Mar 30 - Apr 02 07:30 PM - 11:30 PM ( IST )

INR 19999

INR 16999

ITIL® Course Overview

1) What is ITIL®?

Business and technology go hand in hand and in order for a company to be successful, both the IT and corporate objectives need to evolve. IT Service Management (ITSM) is responsible for the development of the IT services driven by the knowledge of the current processes involved in the organization.

The Information Technology Infrastructure Library (ITIL®) is a framework designed for the standardization of selecting, planning, delivering, and maintaining the IT services and processes within an organization or with respect to services delivered to customers. The framework helps in achieving the predicted service delivery by improving efficiency.

One of the reasons why ITIL® is so well-appreciated and in demand globally is because of its versatility. ITIL® has been designed by keeping in mind the needs of different organizations. This allows the organization to incorporate the framework according to their requirements. One can estimate the scalability and flexibility of ITIL® with the fact that it can be easily adapted due to its ability to work in alignment with other practices such as Six Sigma, COBIT or TOGAF.

2) Certification Levels in ITIL® 4

The ITIL® 4 certification scheme has been designed in a way to align it with the existing ITIL® v3 and provide a clear path for the practitioners to continue developing their skills.

Below are the four certification levels within the ITIL® 4 scheme:

  • ITIL V4 Foundation - now available
  • ITIL Managing Professional (MP) - launching 2020
  • ITIL Strategic Leader (SL) - launching H1 2020
  • ITIL 4 Master - launching H2 2020

ITIL® V4 was introduced with new updates and schemes such as the embodiment of ITIL® Foundation and the ITIL® Master exams.

Once a student clears the foundation level examination, the next steps are the Managing Professional and Strategic Leader. Both these levels have a different set of examination and scheme.

ITIL V4 Foundation:

The ITIL® 4 Foundation Certificate is an introduction to ITIL® 4 framework. It allows the candidates to understand the IT Service Management by using the end-to-end operating model. It deals with the creation, delivery, and continual improvement of IT services and products. ITIL® 4 certified professionals can use the framework to enhance the IT Service Management capabilities in their organizations.

ITIL Managing Professional (MP)

ITIL® Managing Professional (MP) is designed for professionals who engage with technology and digital teams throughout the organization.

They are not just confined to the IT departments. This course attempts to give experience and expertise to run successful teams, IT projects, and workflows.

Modules cover ‘ITIL® Specialists’ in -

  • Drive Stakeholder Value
  • Create, Deliver and Support
  • High Velocity IT

ITIL 4 Managing Professional (ITIL MP) is a stream of four modules that are part of ITIL 4, the next evolution of ITIL.

ITIL® Specialist Create, Develop and Support

This module includes the expansion of the current ITIL® scope to cover the creation of the services. It also covers the activities involving the ‘core’ service management.

In this module, the focus will be on integrating the value streams and activities for creating, delivering, and supporting IT-enabled services and products.

ITIL® Specialist Drive Stakeholder value

In this module, all the interaction and engagement between the service provider and the customer, suppliers, users, and partners will be covered. The main aim of this module is to use the IT-enabled services to convert demand into value.

This module will help the candidates gain knowledge about SLA design, CX and UX design, communication, multi-supplier management, customer journey mapping, relationship management and many more.

ITIL® Specialist High Velocity IT

This module explores the different ways in which the digital organizations and digital operating models function in high-velocity environments.

Working practices like Agile and Lean, and technologies like Automation, Automated testing and Cloud are used to focus on the delivery of services and products in order to obtain maximum value.

ITIL® Strategist Direct, Plan and Improve

This module helps the candidates hone their practical skills to create an organization that believes in learning and improving and has an effective strategic direction.

It will cover the impact of the different working practices in the organization. It also provides candidates with practices and strategies to plan and deliver improvements.

To obtain the designation ITIL 4 Managing Professional or ITIL 4 Strategic Leader, the candidate must complete all modules in each stream, with ITIL Strategist being a universal module for both streams.

ITIL® Master




ITIL®  Managing Professional

ITIL® Strategic Leader











ITIL® Leader


deliver and









Plan and



Plan and


Digital & IT


ITIL® V4   Foundation

ITIL® Strategic Leader (SL)

This ITIL® Strategic Leader (SL) exam is designed for those who engage with “every digitally equipped assistance”. 

    The objective of this course is to develop an apprentice on how to utilize technology to address and deliver business procedures. It also emphasizes the role of IT in this process.

    The two modules under SL are:

    Both of these exams end at the same level which is the ITIL® Master exam. It is the most advanced level in the examination.

    ITIL® Master

    This certification is a reflection of the holder’s ability to apply ITIL principles and techniques to the workplace and achieve desired business outcomes.

    3) Certification Levels in ITIL® V3

    After the completion of classroom training and a written exam, the admins can complete their ITIL® training and get a certification.

    Levels of ITIL Certification within the ITIL V3 Certification scheme:

      • ITIL Foundation Certification Level
      • ITIL Practitioner Certification Level
      • ITIL Intermediate Certification Levels
      • ITIL Expert Level
      • ITIL Master Level

      1) ITIL® Foundation Certification

      This is the certificate for entry-level candidates and focuses on the key terminologies, elements, and concepts that will be used in the lifecycle of the ITIL®.

      2) ITIL® Practitioner Certification

      This certification will help the professional adapt the ITIL® framework according to the business objectives of their organization. This course can be taken up any time after a foundation certificate has been received. This course will also include metrics, communication, and organizational change management.

      3) ITIL® Intermediate Certifications 

      This certification covers different concepts associated with the ITSM. It is divided into two tracks- service lifecycle and service capability modules.

      4) ITIL® Expert

      At this stage, the Service Management professionals will be able to demonstrate the entire scheme of ITIL®. After this certification, the admin will obtain skills pertaining to the best practices of the ITIL®. Apart from the exam, to earn this certification, one needs 17 credits from previous modules and managing across the lifecycle module.

      5) ITIL® Master

      This is the highest level of certification in which the Service Management professional needs to explain why they chose their areas of study, methods, and principles. There is no certification exam. The Service Management professional must submit written assignments and some oral interviews.

      4) Career Benefits of having ITIL® Certification

      Here are the top career benefits of having an ITIL® certification:

      1. You will gain a detailed insight into the ITIL® framework helping you manage work better.
      2. You will have better job prospects.
      3. You will be recognized for your expertise and management skills in the organization.
      4. You will be able to understand the common terminologies used in business across the industries.
      5. You will be able to better know the relation between business and IT.
      6. There are several ITIL® v3 certifications that will help you build industry-relevant skills and competencies.
      7. The ITIL® certifications will open doors for you in terms of job roles within your organization.
      8. ITIL® is used globally, so there is a lot of potential for job growth in the market.
      9. For a person who has ITIL® Training, remuneration and pay scales will be much higher.
      10. Certified ITIL® professionals are in high demand and the market is stable enough for them to be in demand for a long time. So, investing in ITIL® certification is a low-risk effort.

      5) Benefits of implementing ITIL® in an Organization by ITIL® Certified Professionals

      The overall goal of ITIL® is the improvement of the business service. There are a certain set of practices that helps IT service management. The support system of the business service is optimized using the capabilities of the people, process, technology, and suppliers.

      • ITIL® is one of the most accepted and recognized approaches to IT service management and delivery. It is well-regarded all over the world.
      • ITIL® is a set of practices, not methodology, making it compatible with popular frameworks like PRINCE2 and PMP.
      • ITIL® acts as a service provider by running the IT department. This makes IT a core part of the business.
      • Processes like the ITIL® Incident Management and Problem Management quickly restore the services and also create workarounds.
      • ITIL® also allows organizations to prevent incidents by performing or conducting major incident reviews and eliminating root causes.
      • ITIL® helps your team better understand and manage customer expectations through service level management and business relationship management.
      • Change enablement and Continual Improvement enable the organization to align the services and products to the changing internal and external environments.
      • ITIL® helps in the management of accounts, budget and charging requirements related to service costs.
      • Risk analysis and management activities are one of the processes involved in the ITIL.
      • ITIL® helps keep the customer satisfaction high giving the organization competitive management.

      6) Credit System & Transition from ITIL® V3 to ITIL® V4

      The ITIL® credit system is used to provide support to the certification scheme of the ITIL®. This is done by recognizing your investment in the certifications.

       ITIL® V3 Credit system

      In the ITIL® v3 credit system, a specific credit value is assigned to every ITIL® certification. It is done on the basis of its level of ITIL® content. After the candidate has completed the ITIL® examination, certification and credits are awarded. These credits can be used to get the ITIL® Expert level of certification. For this, the candidate must have at least 22 credits. The credits can also include the 3 credits from the ITIL® practitioner that covers the full spectrum of ITIL® best practice.

      Before advancing to the ITIL® Expert, 17 credits are required to be earned. These can be earned in any order once the two credits for ITIL® Foundation have been completed.

      Here is detailed information on the credits assigned to different ITIL® Certification levels:

      ITIL® Certification Level


      ITIL® V3/V4 Foundation Certification

      2 credits

      ITIL® Intermediate Service Lifecycle stream:

      Service Strategy (SS)

      Service Design (SD)

      Service Transition (ST)

      Service Operation (SO)

      Continual Service Improvement (CSI)

      3 credits each

      ITIL® Intermediate Service Capability stream

      ·         Planning, Protection, and Optimization (PPO)

      ·         Service Offerings and Agreements (SOA)

      ·         Release, Control, and Validation (RCV)

      ·         Operational Support and Analysis (OSA)

      4 credits each

      ITIL® Managing Across the Lifecycle (MALC)

      5 credits

      The following credit values are needed for certification levels higher than the ITIL® Foundation:

      ITIL® Certification Level

      Number of Credits Required

      Composition of Credits

      ITIL® Foundation



      ITIL® Intermediate

      2 credits

      2 credits from ITIL® Foundation

      ITIL® Managing Across the Lifecycle (MALC)

      17 credits

      2 credits from ITIL® Foundation and a minimum of 15 credits from ITIL® Intermediate or complementary qualifications

      ITIL® Expert

      22 credits

      2 credits from ITIL® Foundation, minimum of 15 credits from either ITIL® Intermediate or complementary qualifications, and 5 credits from ITIL® MALC

      The transition from ITIL® v3 to ITIL® 4 scheme:

      One can gain the knowledge and skills required to learn the core concepts of the update while transitioning from ITIL® v3 to ITIL® 4 scheme.

        ITIL® v3 Foundation certified
        Once you have obtained the ITIL® v3 Foundation certification, you can straight away take the ITIL® 4 Foundation to transition into the new scheme. A new single exam will be required to cover the new material in the ITIL® 4 Foundation.

        ITIL® Intermediate/Practitioner level
        If you have started collecting credits from Intermediate or Practitioner levels, it is better to continue with the v3. This will help you prepare for an easy transition while gaining the designation of the ITIL® Managing Professional.

        ITIL® v3 expert
        If you are on this level, get the ITIL® Managing Professional designation by taking the ITIL® Managing Professional Transition module.

        After achieving the designation, you will only need to pursue the ITIL® Leader Digital and Strategy module instead of completing the ITIL® Strategic Leader stream. Completing both the streams will make you eligible to move towards the ITIL® Master.

        7) What is ITIL® V3 Service Capability:

        ITIL® Service Capability modules:

        • ITIL® Operational Support and Analysis
        • ITIL® Planning, Protection, and Optimization
        • ITIL® Release, Control, and Validation
        • ITIL® Service Offerings and Agreements

        ITIL® Operational Support and Analysis

        • ITIL® Operational Support and Analysis (OSA) module focuses on enabling event, problem, incident, access, request, IT operations, technical, and application management.
        • This module teaches organizations and individuals, the management of day-to-day operations of IT services.
        • The candidates also learn the implementation of the ITIL® processes enabling them to deliver and support IT services. 
        • The worth of this module is 4 credits.

        ITIL® Planning, Protection, and Optimization

        • One of the certifications of the ITIL® Service Capability workstream is the Planning, Protection, and Optimization (PPO) module.
        • The module focuses on enabling availability, capacity, demand management, information security, and IT service continuity.
        • Based on the ITIL® Service Design publication, the PPO course helps to develop an understanding of the ITIL® Service Design processes.
        • The PPO module is worth 4 credits.

        ITIL® Release, Control, and Validation

        • This module focuses on the practical applications of Release, Control, and Validation (RCV). 
        • This includes enabling plans, test, and implementing new services to meet the needs of the user and organization.
        • The course’s content is from the guidance contained in the ITIL® Service Transition publication.
        • The module is worth 4 credits.

        ITIL® Service Offerings and Agreements

        • ITIL Service Offerings and Agreements (SOA) focuses on the practical applications of the SOA practices to enable portfolio, service catalogue, service level, supplier, demand, and financial management.
        • This course is based on the guidance mentioned in the ITIL® Service Design and ITIL® Service Strategy publications.
        • This course helps the candidates understand the stages of the lifecycle of ITIL® – service strategy, design, transition, and continual improvement. 
        • The SOA module can help you earn 4 credits.

        8) Why was ITIL® V4  launched by Axelos?

        The most significant purpose for developing an advanced version of the ITIL® V3 was because of its specific shortcomings. These are -
              1. An unsatisfactory involvement with the ITSM Community
              2. Incompetent to perceive the current trends in software developments and IT services.

        The latest version addressed the bad relationship issues by giving them a heads-up as it will publish the updates in the community, thus avoiding any hindrance in the free flow of data. Moreover, to give the students a complete overview from the beginning, the whole foundation course under the ITIL® V4 has been revised. It is updated based on the requirements of modern business. What makes these revisions so accurate is the fact that they are based on the feedback of millions of ITIL® practitioners and are completely practical.

        Evolution of ITIL® V4 -

          • Evolved ITIL® practices in the wider context of customer experience, value streams, and digital transformation.
          • Embracing advanced ways of connecting with the community by adapting to the new ways of working such as DevOps, Agile and Lean hence promoting new alliances.
          • The framework of ITIL® V4 is designed to give comprehensive guidance to organizations on how they should address the new service management challenges effectively and utilize the latest technologies which will help them transform digitally.
          • Designed to assist the organization to provide effective governance and deliver accurate IT service management which is flexible, coordinated and integrated. The flexibility also allows the organization to provide accurate data all over the business without any interruptions to the free flow of data, ultimately improving the customer experience.
          • This update has made the ITIL® framework way more extensible. agile, and collaborative.

          What you will learn

          • The concepts, terms and terminology of ITIL®
          • ITIL® 4 best practices and how to implement them to streamline processes for continuous improvement

          • Fundamentals of Service Management, Service Lifecycle and other IT-enabled services.

          • Applying practices learnt to improve business decisions and optimize customer expectations

          • An in-depth preparation for ITIL® 4 Foundation certification


          There are no specific prerequisites for this course, and Axelos has not defined any specific eligibility criteria for the ITIL® 4 Foundation exam. However, the ITIL® 4 Foundation certification is in itself a prerequisite for the higher levels of ITIL® qualifications.

          3 Months FREE Access to all our E-learning courses when you buy any course with us

          Who should take this ITIL® Certification?

          • IT professionals
          • Business managers
          • Business process owners
          • Project managers
          • Students and individuals with interest in IT Services Management
          • ITSM Managers and aspiring ITSM Managers
          • Professionals working in other areas of IT like digital, product, development and service.
          • ITIL certified professionals who want to transition to the new version V4


          ITIL® Exam Prep

          The KnowledgeHut exam plan has been meticulously planned and created by resourcing ITIL® 4 questionnaires and exam blueprints. These will give you maximum learning benefit for clearing the exam at the very first attempt.

          The KnowledgeHut Guarantee

          Our USP is the quality of our training. Our instructors have created the most comprehensive curriculum for you to clear the exam. Check our 100% refund guarantee!

          Certification Journey Support

          Not just in learning, but you will get support in all aspects of the certification. Right from assistance with enrolling for exams to solving your doubts post workshop, we have your back!

          ITIL® Course Curriculum

          • Best Practice
          • ITIL History
          • ITIL Framework
          • ITIL Service Value System
          • The Four Dimensions Model
          • Benefits of ITIL
          • Service
          • Service Management
          • Value
          • Outputs Vs Outcomes
          • Costs
          • Risks
          • Utility and Warranty
          • Stakeholders
          • Value Co-creation
          • Products and Services
          • Service Offerings
          • Service Relationship
          • The ITIL Guiding Principles
          • Nature, Use and Interaction of the Guiding Principles
          • Focus on value
          • Start where you are
          • Progress iteratively with feedback
          • Collaborate and promote visibility
          • Think and work holistically
          • Keep it simple and practical
          • Optimize and automate
          • The Four Dimensions of Service Management
          • Organization and People
          • Information and Technology
          • Partners and Suppliers
          • Value Streams and Processes
          • External Factors
          • Service Value System Overview
          • Service Value Chain
            • Plan
            • Improve
            • Engage
            • Design and Transition
            • Obtain/Build
            • Deliver and Support
          • ITIL Management Practices
          • Information Security Management
          • Relationship Management
          • Supplier Management
          • IT Asset Management
          • Monitoring and Event Management
          • Release Management
          • Service Configuration Management
          • Deployment Management
          • Change Enablement
          • Incident Management
          • Problem Management
          • Service Request Management
          • Service Desk
          • Service Level Management
          • Continual Improvement

          ITIL® Certification Process

          ITIL® Salary & Role:

          On an average, an ITIL® certified Incident Manager earns INR 547,156 in Noida. The lowest annual salary is INR 297k, with INR 992k being the highest for Incident Manager in Noida.

          The range of the annual salary of an ITIL® V3 certified Problem Manager is between INR 5,62,161 - INR 22,70,447.

          An ITIL® certified Change Manager in Noida gets paid INR 639,398 annually. The annual salary varies between INR 3,10,600 - INR 12,08,458.

          The annual salary of ITIL® certified Business Relationship Manager in Noida is INR 5,71,315. The minimum annual income for the job is INR 2,91,231 and maximum annual income is INR 15,00,000.

          With an ITIL® certification in Noida, a Project Manager earns INR 13,52,733 per annum. The yearly income ranges between  INR 4,81,653 to INR 18,65,943.

          The average annual pay for a Service Delivery Manager in Noida with ITIL® certification is INR 10,38,534. The minimum annual pay for the role is INR 2,55,917 and maximum annual pay is INR 19,57,428.

          The following are the ITIL® V3 Service Strategy roles and responsibilities with their respective salaries in Noida:

          Sl No.
          ITIL Roles
          Salary in Noida (per annum)
          1.Business Relationship Manager
          The main role of a Business Relationship Manager is to identify the needs of the customer. The role also requires ensuring that the service provider meets the needs with suitable services, thus maintaining positive consumer relationship.
          INR 650,000
          2.Demand Manager
          A Demand Manager’s responsibility is to understand, anticipate and influence the demands of the consumers
          INR 5,89,661
          3.Financial Manager
          A Financial Manager’s responsibility is to manage the service provider’s budgeting, accounting and charging requirements.
          INR 981,130
          4.IT Steering Group (ISG)
          The IT Steering Group is formed of the IT and business’ senior management. Their role is to review the strategies of IT and business and ensure they are in line with each other.

          5.Service Portfolio Manager
          The responsibility of Service Portfolio Manager is to develop the capabilities and offerings of the IT service provider. The Service Portfolio Manager also cooperates with the ISG for deciding on the strategies for serving customers.
          INR 3,30424

          The following are the ITIL® V3 Service Design roles and responsibilities with their respective salaries in Noida:

          Sl No.
          Salaries (per annum)
          1.Applications Analyst

          The main responsibility of an Applications Analyst is to provide support through the lifecycle of an application by managing and analysing it.

          INR 615,284
          2.Availability Manager
          IT services’ availability is analysed, measured, defined, planned and improved by the Availability Manager.

          3.Capacity Manager
          The Capacity Manager ensures proper deliverance of services and infrastructure. The role also involves making sure performance targets are met in a cost-effective and timely manner.

          4.Compliance Manager
          A Compliance Manager performs the job of ensuring consistency in employment of accounting and other practices, with the standards and guidelines being followed.
          INR 3,95,932
          5.Enterprise Architect
          An Enterprise Architect maintains the EA (Enterprise Architecture) of the business and its interrelations.
          INR 11,68,272
          6.Information Security Manager
          Information Security Manager makes sure the data, information, assets and IT services remain available, confidential and coherent.
          INR 1,443,743
          7.IT Service Continuity Manager
          IT Service Continuity Manager helps manage potential risks that could have a serious effect on IT services.

          8.Risk Manager
          The role of a Risk Manager is to identify, control and assess risks by analysing business assets’ value.
          9.Service Catalogue Manager
          The Service Catalogue Manager keeps the Service Catalogue updated, making sure all the information is accurate.

          10.Service Design Manager
          The Service Design Manager produces secure, resilient and quality designs to ensure new and improved services

          11.Service Level Manager
          Service Level Managers have the responsibility to ensure appropriate Operational Level Agreements, Underpinning Contracts and Service Management processes for agreed targets at the service level.
          INR 4,50,000
          12.Service Owner
          Service Owners correspond to the role of Service Level Manager during the negotiation of OLAs (Operational Level Agreements)

          13.Supplier Manager
          A Supplier Manager makes sure the commitments in supplier contracts are met and the contracts are in line with business’ needs.

          14.Technical Analyst
          The role of a Technical Analyst is to help with IT infrastructure management by providing technical assistance.
          INR 4,50,00

          The following are the ITIL® V3 Service Transition roles and boards with their respective responsibilities and salaries in Noida:

          Sl No.
          Salaries (per annum)
          1.Application Developer
          The role of Application Developer is developing and maintaining custom applications and providing the necessary IT service functionality by customization of software vendors’ products.
          INR 2,90,388
          2.Change Advisory Boards (CAB)
          The CAB does the job of advising the Change Manager on assessing, scheduling and prioritizing changes.

          3.Change Manager
          The Change Manager is responsible for making changes that benefit IT services without causing much disruption.
          4.Configuration Manager
          Configuration Managers maintain information regarding Configuration items, which are essential for delivering IT services.
          INR 10,75,000
          5.Emergency Change Advisory Board (ECAB)
          A subset of CAB, the ECAB takes decisions regarding emergency changes that have huge impact.

          6.Knowledge Manager
          Knowledge Manager increases efficiency through gathering, storing, sharing and analysing information and knowledge.
          INR 6,89,773
          7.Project Manager
          The Project Manager plans and coordinates resources, thus allowing deployment of a big release within estimated time, quality and cost.
          INR 4,45,572
          8.Release Manager
          Release Managers perform the role of protecting the live environment’s integrity and ensuring the release of right components.
          9.Test Manager
          The responsibility of a Test Manager is to make sure that the deployed services and releases meet the expectations of customers and new services are supported by IT Operations.
          INR 13,81,313

          The following are the ITIL® V3 Service Operation roles and boards with their respective responsibilities and salaries in Noida:

          Sl No.
          Salaries (per annum)
          1.1st Level Support
          The responsibility of the 1st Level Support is to register received incidents, classify them and immediately respond for restoring an IT service that has failed.

          2.2nd Level Support
          When the 1st Level Support is unable to solve an incident, the 2nd Level Support takes over. If they fail to get a solution, they pass on the Incident to Problem Management.

          3.3rd Level Support
          3rd Level Support comprises of third-party suppliers, who provide Incident solutions when the 2nd Level Support requests it.

          4.Access Manager
          Access Managers prohibit non-authorised users from accessing and grant authorized users usage rights for a service.

          5.Facilities Manager
          The physical environment of the location of IT infrastructure is managed by Facilities Managers. Power and cooling, environmental monitoring and building access management are some of the examples.
          INR 4,46,052
          6.Incident Manager
          The role of an Incident Manager is to perform the necessary reporting for Incident Management Process to be implemented effectively.
          INR 517,988
          7.IT Operations Manager
          The IT Operations Manager performs the task of ensuring timeliness and reliability of operational activities on a daily basis.
          INR 6,20,000
          8.IT Operator
          IT Operators perform regular operational activities such as taking backups, installing data centre equipment and making sure the scheduled jobs are carried out.
          9.Major Incident Team
          The Major Incident Team work on resolving Major Incidents. The team is led by Incident Manager and comprises of technical experts and IT managers.

          10.Problem Manager
          Problem Manager’s responsibility is to manage problems’ lifecycle for preventing Incidents from occurring and minimizing unavoidable Incident’s impact.

          11.Service Request Fulfilment Group
          The speciality of Service Request Fulfilment Group is to fulfil specific Service Request types.

          The following are the ITIL® V3 Continual Service roles and responsibilities with their respective salaries in Noida:

          Sl No.
          Salaries (per annum)
          1.CSI (Continual Service Improvement) Manager
          CSI managers manage improvements to services and processes related to IT Service Management

          2.Process Architect
          The Process Architect’s responsibilities include Process Architecture maintenance, while ensuring coordination of process changes and seamless cooperation of processes.
          INR 7,46,000
          3.Process Owner
          A Process Owner is responsible for a process sponsorship, design and continuous improvements as well as the process metrics.

          ITIL® Exam:

          The PDCA (Plan-DO-Check-Act) cycle is the method that should be adopted for ITIL® V4 Certification exam: The cycle includes:

          You should make a study plan and based on the ITIL lifecycle. Taking practice tests is recommended.
          Doing: This step involves implementing what you plan and put it into action
          Checking: After the implementation is done, you should assess yourself by checking your scores and figuring out areas that need improvement.
          Acting: This step involves making improvements in areas that need betterment. Continue to revise, take tests and review.

          Providing technology-oriented assessment and testing, Prometric is a leader in test delivery and development solutions. Their solutions allow clients to launch well-developed testing programs and measure the data and results in an accurate manner. The tests are completely flexible with the help of the Internet and a strong network with over 160 countries having over 10,000 test centers.It is an ETS subsidiary that administers, delivers and develops over 10 million tests on an annual basis. They have around 400 different clients from varying fields like finance, academic, informational technology, government, corporate, professional and healthcare.

          Prometric allows online registration of ITIL® V4 Foundation exam. Visit and register for the exam by following the steps given below:
          Step 1:
          When you visit the Prometric website, look for the option “SCHEDULE MY TEST” which can be found on the slider in the homepage. Click on that option.

          Step 2: Upon clicking, you will be redirected to a page that requires choosing the ITIL® Foundation exam sponsor. The name of the test sponsor you need to select is PeopleCert.

          Step 3: When you select PeopleCert as the test sponsor, you will be redirected to its product page. There, you can find the exams that PeopleCert conducts.

          Step 4: You will find a “SCHEDULE MY TEST” option on that page. Click on it.

          Step 5: Next step requires selecting your country. Choose ‘India’ from the given list for scheduling your exam appointment in Noida. Click ‘Next’ after you have selected the right country.

          Step 6: You will be redirected to a page that provides registration information and requirements like what needs to be brought to the testing center. Read the information provided and click ‘Next’

          Step 7: You will be taken to one more information page with Privacy Policy Review. Before clicking ‘Next’, you need to agree to the mentioned conditions.

          Step 8: Next, you will be required to confirm your pre-approval for the examination accommodation.

          Step 9: This step involves entering the first four alphabets of your Last Name along with your Eligibility ID.

          Step 10: If a match for the information provided by you is found, you will be redirected to a page that provides the date and time options available for the exam. Select your preferred choice of date and time.

          Step 11: Once the test center is selected and other necessary information is provided, your appointment is verified and completed.

          A part of Pearson, Pearson VUE is the worldwide leader in computer-oriented testing of academic, IT, professional and government programs. Over 450 credential owners across the world prefer it for testing programs.

          Pearson VUE is preferred by credential owners to help develop, manage, deliver and grow their testing programs. Pearson VUE handles high stakes of online practice examinations and proctored tests required high security testing environments.

          Pearson VUE allows online scheduling of ITIL® V4 Foundation exam appointment. Follow the steps given below:

          Step 1:
          The first step is to visit

          Step 2: On the homepage, you will find a “For test takers” option. Click on it and then select “Schedule an exam”.

          Step 3: In the next page, you have to select the ITIL® exam sponsor. Type in ‘PeopleCert’ as the sponsor.

          Step 4: Upon selecting the exam sponsor, you will be redirected to a page that allows scheduling, rescheduling and cancelling ITIL® Foundation exam. You will need to create an account or sign in to your existing account for that.

          Step 5: After successful sign in, ITIL® Foundation exam can be scheduled by following the necessary steps.

          Test center for ITIL® exams in Noida can be located by visiting Following steps should be followed:

          Step 1:
          Select the “Schedule an exam” option in the drop down menu available after clicking “For test takers” option.

          Step 2: In the next page, you need to select ‘PeopleCert’.

          Step 3: Selecting ‘PeopleCert will lead you to its page. On the right side, you can locate the “Find a test center” option. Click on it.

          Step 4: You will be redirected to a page that allows searching for test centers according to locations. Type in ‘Noida’ in the search bar of the page and click the ‘Search’ option

          Step 5: You will get a search result with location of test centers in Noida listed.

          The nearest Pearson VUE test center in Noida is:

          Pearson Professional Centers-Noida
          Ground floor, 1A/1,
          S.B. Towers,
          Sector 16A,
          Noida, Uttar Pradesh

          +91 120 4152465

          Following are the Prometric Testing Centres in Noida:

          1. Vinsys IT Services I Ltd
            B-98 1st Floor
            Sector 63
            NOIDA, Uttar Pradesh 201 301

            Phone 9011080537

          2. APYL Software & Systems Ltd
            Site Code IIJ54 D-111, Sector 63,
            Noida, Uttar Pradesh 201301

            Phone  +91.120.4593600

          The cost of ITIL® Certification includes its examination. This fee differs as per the level of the examination. The given chart details the fee according to the level of ITIL® Exam:

          Sl No.

          ITIL® Exam Cost (V3 & V4)

          Price for India


          ITIL®V3 Foundation



          ITIL® V4 Foundation



          ITIL® Intermediate

          Service Lifecycle Modules

          Service Strategy


          Service Design


          Service Transition


          Service Operation


          Continual Service Improvement


          Service Capability Modules

          Operational Support and Analysis


          Planning, Protection, and Optimization


          Release, Control, and Validation


          Service Offerings and Agreements



          ITIL® Practitioner



          ITIL® Managing Across the Lifecycle


          ITIL® Certification cost:

          The cost of course for ITIL® V4 Certification in Noida with instructor-led training ranges from INR 17,999 to 19,999. Usually, the certification training provides flexible access to online training for 90 days.

          There are certain components that add to the overall cost for ITIL® V4 Certification, such as ITIL® Practice Tests and ITIL Study Guide. The paperback edition of the study guide for ITIL® costs $30. You can cut down the cost a bit by availing a soft copy instead of the paperback.For the ITIL® V4 Certification exam, free practice tests can be taken online. If you wish to go a bit further, you can purchase practice tests provided by some professional websites for the exam. The cost of these practice tests range between $25 and $50.

          ITIL® Training:

          When you are looking to find the best training institutes for ITIL® V4 Certification, there are a few factors you need to consider, including:

          • The training institute must be accredited by Axelos through Peoplecert.
          • Check the passing rate of the training institute and make sure it is on the higher side.
          • The consultants and trainers must have the necessary accreditation and field experience
          • See if the training institute provides a unique pre-Courseware for coming up with different queries
          • The training on offer must not be limited to slides. Make sure that the training provides consulting exposure, live case studies and role plays
          • Lastly, you need to see if you are getting money value for the ITIL® V4 Certification training cost.

          Various professionals can take ITIL® V4 Certification Training, including:

          • Business Leaders
          • IT Professionals (Technical, Application, System, Network, Voice)
          • Team leaders
          • IT audit managers
          • Managers, Executives and SMEs
          • Business & IT Supervisory staff
          • Service Designers
          • IT Architects
          • IT Planners
          • IT Consultants
          • IT Security Managers

          The prerequisites that should be taken into consideration while selecting the best trainer in Noida for ITIL® V4 Certification include:

          • You need to find whether the trainers are Senior Consultants and have ITIL Master Certification
          • The support provided by the trainer should be consistent throughout the examination process and beyond
          • Try and get to know whether the trainer treats candidates with the right attitude or not
          • Check how many years of in-field experience does the trainer have
          • Get to know more about the trainer’s facilities for learning.
          • Aside from the above listed points, you should also find out more about the techniques that the trainer adopts to prepare for the certification exam
          • Lastly, you also need to inquire about the trainer’s fee structure for ITIL® V4 Certification Training

          The ITIL® V4 Certification Classroom Training in Noida costs approximately INR 19,999. Generally, the classroom training is 1 or 2 days long.

          When you undergo the training for ITIL® V4 Certification in Noida, you will gain a better understanding of the process involved in service management. The framework of ITIL is designed to make sure the service delivery is predictable and consistent across different units, processes and organizations. Following are the benefits of training to get ITIL® V4 certified:

          Improved productivity:
          During the training, you will have a better perception of the framework of ITIL. This will help in better management of work. You will also better understand the application and needs of the ITIL processes and activities. As a result, you will be more productive and efficient in your work.

          Improved income: With an ITIL® V4 certificate, you will be able to find better prospects for your job. You will gain an advantage over other candidates who don’t have the certification in ITSM field. With an ITIL® certification, professionals are likely to get an increase of over 15% in their average annual income. The earnings can vary considerably from person to person, depending on how much experience he/she has. Still, you are bound to get improved income once you are ITIL® V4 certified.

          Better recognition: When you are certified with ITIL® V4, you are likely to get better recognition for your skills and expertise in your organization’s service and process management.  From your colleagues to your seniors, everyone will respect how you manage the services in an effective manner.

          Better understanding of terminology: With ITIL® V4 Certification Training, you gain more exposure to the framework of ITIL. As a result, you will get to know more about the terminologies commonly used in different countries and industries

          Improved perspective: When you are training for ITIL® V4 Certification, you get more comprehensive details about the role that IT infrastructure and services play in different businesses. With that kind of perspective, you realize the bigger scenario, which shall allow you to contribute better to your organization.

          Meet your instructors

          Become an Instructor

          Sam Elgawady


          A consultant and practitioner of ITSM, Project Management, Process Improvement, ITIL Capabilities and Lifecycle Trainer, and IT Business Analyst; Sam has over 15 years of experience in the IT industry.

          Having started his career as a computer technician, then a system administrator, he subsequently went on to play the roles of Business Analyst, IT Manager, IT Consultant, Project Manager, and Training Manager. He has implemented solutions, improved IT Processes, managed projects and delivered training initiatives, and workshops on various best practices including Project Management, ERP & CRM, Business Analysis, ITIL V2 and V3 Track, COBIT, ISO20K to a number of leading private and public sector organisations in Australia, Malaysia, Hong Kong, Egypt, Qatar, Oman, Nigeria, Kuwait, Jordan, KSA and UAE. His mentoring and counselling capabilities are beyond par and he brings in his vast experience while tutoring professionals who wish to become experts in their fields.

          View Profile

          Prayas Kad

          Lead Management Trainer & Consultant

          Prayas has over 15 years of IT experience spanning across Project & Test Management, Stakeholder Management, Software Validation & Verification, Data Migrations & Integration, Learning & Development Projects, Data warehousing, Business Intelligence and Software Developments, Reporting and Analytics. Assignments. 
          His expertise is primarily in domains like Insurance, Finance, Banking, Telecom Billing, Aircraft Software Maintenance MRO, CRM, UK E-Governance Projects, Publishing Media, and Retails.
          He brings in his vast experience and expertise into his training workshops, and mentors participants in areas of Test management and Integration.

          View Profile

          Milind Gawaskar

          Business Analyst

          Milind is an IT Service Management (ITSM / ITIL) and Business Process Consultant with more than 11 years of versatile IT industry experience and balanced exposure across crucial IT areas including IT Strategy, IT Pre-Sales, IT Service Delivery, IT Risk & Assurance, IT Service Management & Performance Improvement, IT Governance, Business Process Management, Organizational Change Management, Application Development & Support and Infrastructure Support.

          His vast area of expertise helps him mentor and train professionals on a variety of subjects and fields. His qualifications include certifications from Lean Digital, ITIL and COBIT.

          View Profile

          Ian Hirst

          Project Manager

          Ian Hirst is a Certified Project Management Professional (PMBOK) and a highly experienced Project Management and Information Technology specialist who has been involved in the IT industry for over 30 years.

          Ian is a Project and Program Management trainer, instructor and counsellor providing project health check, project recovery and program planning support to a variety of business and IT projects and programs in many organizations. 

          He has been a lecturer at the Australian National University and the University of NSW. 
          Ian’s expertise lies in : 
          • Project & Programme Management
          • Transition Management
          • Stakeholder Management
          • Change Management
          • IT Governance
          • Software Development
          • IT Infrastructure
          • Testing & Test Management
          • Business & Systems Analysis
          • Business Process Re-engineering
          • Requirements Management
          • Risk Management
          …among other disciplines.

          View Profile

          reviews on our popular courses

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          It was a good training. Thank you, KnowledgeHut!

          Abhishek Swain

          Senior Product Specialist
          Attended ITIL® V4 Foundation Certification workshop in December 2019
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          It was a good workshop conducted by KnowledgeHut. All the materials and resources were adequate. The support via chat was also very good. Overall, a useful experience.

          Pradipto Chakrabarty

          Business delivery leader
          Attended ITIL® V4 Foundation Certification workshop in December 2019
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          Recently, I had completed my ITIL training from KnowledgeHut. It was a very good experience with well-experienced instructors.

          Gopala T Rao

          Manager IT
          Attended ITIL® V4 Foundation Certification workshop in December 2019
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          I had attended the 2-day ITIL Foundation training. The trainer was very knowledgeable and gave real examples to explain all the concepts.

          Sanchita Biswas

          Project Manager
          Attended ITIL® V4 Foundation Certification workshop in October 2019
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          The training was really good. It was very helpful in understanding the IT organisation process and related problems.

          Manoj Lawand

          Application Support Analyst
          Attended ITIL® V4 Foundation Certification workshop in October 2019
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          A collaborative and informative session. I liked how the trainer explained the things with live examples.

          Abdul Aziz Nadaf

          Sr. Quality Assurance Engineer
          Attended ITIL® V4 Foundation Certification workshop in August 2019
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          It was an excellent workshop that I had ever attended and the instructor was very knowledgeable. The course delivery included many current market examples.

          Mohammed Sadhik

          KSA IT Lead
          Attended ITIL® V4 Foundation Certification workshop in August 2019
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          The teaching faculty had good knowledge and explained with examples which were really helpful to understand the topics. Overall, a good experience!

          Raj Kumar A

          Procurement Lead
          Attended ITIL® V4 Foundation Certification workshop in August 2019



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          ITIL® V4 Foundation Certification Course in Noida

          Noida, a booming city in Uttar Pradesh and developing IT hub in NCR, is a small yet, a very well-planned city. Noida enjoys the highest GDP in Delhi NCR and hence, attracts people from all over India in search of better opportunities. You will love Noida for its typical north Indian cuisine, lavish apartments, extravagant shopping malls with a huge variety of brands to choose from and a thoroughly cosmopolitan crowd from all corners of the country. Noida is a hub for multinational firms investing heavily in IT and IT services. Many big international companies have their Indian branches operating out of Noida. Noida enjoys a special economic zone status, a suburban atmosphere and is very well-connected through the metro to Delhi and other regions in the NCR. Enrich your IT aptitude to meet the requirements of your role by opting for an e-learning course from KnowledgeHut. About the Course The purpose of ITIL (Information Technology Infrastructure library) is to deliver business value, documenting the process, functions and roles of IT service management. ITIL certification in Noida will make you an expert in delivering predictable and efficient customer service. By enrolling for ITIL foundation training in Noida you will be able to help your company to become IT service partners and not merely backend support. ITIL foundation online training in Noida will give you alternatives on how to suit IT practices with business needs. New Alternative ITIL comprises of 5 volumes which are ITIL service strategy, ITIL service design, ITIL service transition, ITIL service operation and ITIL continual service improvement. These volumes are reviewed from time to time to adapt to any change in the IT industry. Hence, the ITIL foundation certification trainingin Noida will guide you to deliver more professional service leading to improved customer satisfaction. Increase your competence, productivity and compatibility by successfully completing ITIL foundation certification online in Noida. Keeping Ahead of the Curve ITIL Certification online training in Noida will help you to get a clearer view of IT costs and assets and reduce hidden costs. ITIL foundation classroom training will give you an insight on how to understand IT from a service perspective and also how to apply consistent practices across the entire IT services lifecycle. ITIL is a standard set of practices that are used worldwide in order to value and maintain the service benchmark. Information technology infrastructure library ITIL certification in Noida is the only way you can improve customer relationship by delivering improved services. KnowledgeHut Empowers You Become a part of a very well-planned training course with KnowledgeHut and at a price that will be very easy on your pocket. The training will prepare you to successfully clear your foundation exam and master the key concepts of technology and architecture for continual service management.