The ITIL® 4 Foundation Certificate is an introduction to ITIL® 4 framework. It allows the candidates to understand the IT Service Management by using the end-to-end operating model. It deals with the creation, delivery, and continual improvement of IT services and products. Professionals who are ITIL® 4 certified know who ITIL® can be used to enhance the IT Service Management.
ITIL® 4 is the next evolution of the ITIL® framework. It consists of a stream of four modules named ITIL® Managing Professional (ITIL® MP). These four modules are:
ITIL® Managing Professional (MP) is designed for apprentices who engage with technology and digital teams throughout the organization.
They are not just confined to the IT departments. This course attempts to give experience and expertise to run successful teams, IT projects, and workflows.
Modules cover ‘ITIL® Specialists’ in -
ITIL® Managing Professional
ITIL® Strategic Leader
Digital & IT
ITIL® V4 Foundation
The objective of this course is to develop the apprentice on how to utilize technology to address and deliver business procedure. It also emphasizes the role of IT in this process.
ITIL V4 Syllabus includes -
ITIL® Certification Level
ITIL® V3/V4 Foundation Certification
ITIL® Intermediate Service Lifecycle stream:
Service Strategy (SS)
Service Design (SD)
Service Transition (ST)
Service Operation (SO)
Continual Service Improvement (CSI)
3 credits each
ITIL® Intermediate Service Capability stream
· Planning, Protection, and Optimization (PPO)
· Service Offerings and Agreements (SOA)
· Release, Control, and Validation (RCV)
· Operational Support and Analysis (OSA)
4 credits each
ITIL® Managing Across the Lifecycle (MALC)
ITIL® Certification Level
Number of Credits Required
Composition of Credits
2 credits from ITIL® Foundation
ITIL® Managing Across the Lifecycle (MALC)
2 credits from ITIL® Foundation and a minimum of 15 credits from ITIL® Intermediate or complementary qualifications
2 credits from ITIL® Foundation, minimum of 15 credits from either ITIL® Intermediate or complementary qualifications, and 5 credits from ITIL® MALC
ITIL® v3 Foundation certified
Once you have obtained the ITIL® v3 Foundation certification, you can straight away take the ITIL® 4 Foundation to transition into the new scheme. A new single exam will be required to cover the new material in the ITIL® 4 Foundation.
ITIL® Intermediate/Practitioner level
If you have started collecting credits from Intermediate or Practitioner levels, it is better to continue with the v3. This will help you prepare for the east transition while gaining the designation of the ITIL® Managing Professional.
ITIL® v3 expert
If you are on this level, get the ITIL® Managing Professional designation by taking the ITIL® Managing Professional Transition module as soon as it is released.
After achieving the destination, you will only need to pursue the ITIL® Leader Digital and Strategy module instead of completing the ITIL® Strategic Leader stream. Completing both the streams will make you eligible to move towards the ITIL® Master.
ITIL® Service Capability modules:
The most significant purpose for developing an advanced version of the ITIL® V3 was because of its specific shortcomings. These are -
1. An unsatisfactory involvement with the ITSM Community
2. Incompetent to perceive the current trends in software developments and IT services.
The latest version addressed the bad relationship issues by giving them heads-up as it will publish the updates in the community, thus avoiding any hindrance in the free flow of data. Moreover, to give the students a complete overview from the beginning, the whole foundation course under the ITIL® V4 has been revised. It is updated based on the requirements of modern business. What makes these revisions so accurate is the fact that they are based on the feedback of millions of ITIL® practitioners and are completely practical.
Evolution of ITIL® V4 -
ITIL® 4 best practices and how to implement them to streamline processes for continuous improvement
Fundamentals of Service Management, Service Lifecycle and other IT-enabled services.
Applying practices learnt to improve business decisions and optimize customer expectations
An in-depth preparation for ITIL® 4 Foundation certification
There are no specific prerequisites for this course, and Axelos has not defined any specific eligibility criteria for the ITIL® 4 Foundation exam. However, the ITIL® 4 Foundation certification is in itself a prerequisite for the higher levels of ITIL® qualifications.
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Apply ITIL skills to enhance the profit margins, productivity, efficiency, agility and customer satisfaction of the industry you work in.
1.1 Recall the definition of:
1.2 Describe the key concepts of creating value with services (2.1,2.1.1, 2.2 and all subsections of 2.5):
1.3 Describe the key concepts of service relationships: (2.3.2, 2.4, 2.4.1 ):
2.1 Describe the nature, use and interaction of the guiding principles (4.3, 4.3.8)2.2 Explain the use of the guiding principles (4.3):
3.1 Describe the four dimensions of service management (3):
4.1 Describe the ITIL service value system (4.1)
5.1 Describe the interconnected nature of the service value chain and how this supports value streams (4.5)5.2 Describe the purpose of each value chain activity:
6.1 Recall the purpose of the following ITIL practices:
6.2 Recall definitions of the following ITIL terms:
7.1 Explain the following ITIL practices in detail, excluding how they fit within the service value chain:
On an average, an ITIL® certified Incident Manager earns INR 547,156 in Noida. The lowest annual salary is INR 297k, with INR 992k being the highest for Incident Manager in Noida.
The range of the annual salary of an ITIL® V3 certified Problem Manager is between INR 5,62,161 - INR 22,70,447.
An ITIL® certified Change Manager in Noida gets paid INR 639,398 annually. The annual salary varies between INR 3,10,600 - INR 12,08,458.
The annual salary of ITIL® certified Business Relationship Manager in Noida is INR 5,71,315. The minimum annual income for the job is INR 2,91,231 and maximum annual income is INR 15,00,000.
With an ITIL® certification in Noida, a Project Manager earns INR 13,52,733 per annum. The yearly income ranges between INR 4,81,653 to INR 18,65,943.
The average annual pay for a Service Delivery Manager in Noida with ITIL® certification is INR 10,38,534. The minimum annual pay for the role is INR 2,55,917 and maximum annual pay is INR 19,57,428.
The following are the ITIL® V3 Service Strategy roles and responsibilities with their respective salaries in Noida:
|Sl No.||ITIL Roles||Responsibilities||Salary in Noida (per annum)|
|1.||Business Relationship Manager||The main role of a Business Relationship Manager is to identify the needs of the customer. The role also requires ensuring that the service provider meets the needs with suitable services, thus maintaining positive consumer relationship.||INR 650,000|
|2.||Demand Manager||A Demand Manager’s responsibility is to understand, anticipate and influence the demands of the consumers||INR 5,89,661|
|3.||Financial Manager||A Financial Manager’s responsibility is to manage the service provider’s budgeting, accounting and charging requirements.||INR 981,130|
|4.||IT Steering Group (ISG)||The IT Steering Group is formed of the IT and business’ senior management. Their role is to review the strategies of IT and business and ensure they are in line with each other.|
|5.||Service Portfolio Manager||The responsibility of Service Portfolio Manager is to develop the capabilities and offerings of the IT service provider. The Service Portfolio Manager also cooperates with the ISG for deciding on the strategies for serving customers.||INR 3,30424|
The following are the ITIL® V3 Service Design roles and responsibilities with their respective salaries in Noida:
|Sl No.||Roles||Responsibilities||Salaries (per annum)|
The main responsibility of an Applications Analyst is to provide support through the lifecycle of an application by managing and analysing it.
|2.||Availability Manager||IT services’ availability is analysed, measured, defined, planned and improved by the Availability Manager.|
|3.||Capacity Manager||The Capacity Manager ensures proper deliverance of services and infrastructure. The role also involves making sure performance targets are met in a cost-effective and timely manner.|
|4.||Compliance Manager||A Compliance Manager performs the job of ensuring consistency in employment of accounting and other practices, with the standards and guidelines being followed.||INR 3,95,932|
|5.||Enterprise Architect||An Enterprise Architect maintains the EA (Enterprise Architecture) of the business and its interrelations.||INR 11,68,272|
|6.||Information Security Manager||Information Security Manager makes sure the data, information, assets and IT services remain available, confidential and coherent.||INR 1,443,743|
|7.||IT Service Continuity Manager||IT Service Continuity Manager helps manage potential risks that could have a serious effect on IT services.|
|8.||Risk Manager||The role of a Risk Manager is to identify, control and assess risks by analysing business assets’ value.|
|9.||Service Catalogue Manager||The Service Catalogue Manager keeps the Service Catalogue updated, making sure all the information is accurate.|
|10.||Service Design Manager||The Service Design Manager produces secure, resilient and quality designs to ensure new and improved services|
|11.||Service Level Manager||Service Level Managers have the responsibility to ensure appropriate Operational Level Agreements, Underpinning Contracts and Service Management processes for agreed targets at the service level.||INR 4,50,000|
|12.||Service Owner||Service Owners correspond to the role of Service Level Manager during the negotiation of OLAs (Operational Level Agreements)|
|13.||Supplier Manager||A Supplier Manager makes sure the commitments in supplier contracts are met and the contracts are in line with business’ needs.|
|14.||Technical Analyst||The role of a Technical Analyst is to help with IT infrastructure management by providing technical assistance.||INR 4,50,00|
The following are the ITIL® V3 Service Transition roles and boards with their respective responsibilities and salaries in Noida:
|Sl No.||Roles||Responsibilities||Salaries (per annum)|
|1.||Application Developer||The role of Application Developer is developing and maintaining custom applications and providing the necessary IT service functionality by customization of software vendors’ products.||INR 2,90,388|
|2.||Change Advisory Boards (CAB)||The CAB does the job of advising the Change Manager on assessing, scheduling and prioritizing changes.|
|3.||Change Manager||The Change Manager is responsible for making changes that benefit IT services without causing much disruption.||639,398|
|4.||Configuration Manager||Configuration Managers maintain information regarding Configuration items, which are essential for delivering IT services.||INR 10,75,000|
|5.||Emergency Change Advisory Board (ECAB)||A subset of CAB, the ECAB takes decisions regarding emergency changes that have huge impact.|
|6.||Knowledge Manager||Knowledge Manager increases efficiency through gathering, storing, sharing and analysing information and knowledge.||INR 6,89,773|
|7.||Project Manager||The Project Manager plans and coordinates resources, thus allowing deployment of a big release within estimated time, quality and cost.||INR 4,45,572|
|8.||Release Manager||Release Managers perform the role of protecting the live environment’s integrity and ensuring the release of right components.||10,33,687|
|9.||Test Manager||The responsibility of a Test Manager is to make sure that the deployed services and releases meet the expectations of customers and new services are supported by IT Operations.||INR 13,81,313|
The following are the ITIL® V3 Service Operation roles and boards with their respective responsibilities and salaries in Noida:
|Sl No.||Roles||Responsibilities||Salaries (per annum)|
|1.||1st Level Support||The responsibility of the 1st Level Support is to register received incidents, classify them and immediately respond for restoring an IT service that has failed.|
|2.||2nd Level Support||When the 1st Level Support is unable to solve an incident, the 2nd Level Support takes over. If they fail to get a solution, they pass on the Incident to Problem Management.|
|3.||3rd Level Support||3rd Level Support comprises of third-party suppliers, who provide Incident solutions when the 2nd Level Support requests it.|
|4.||Access Manager||Access Managers prohibit non-authorised users from accessing and grant authorized users usage rights for a service.|
|5.||Facilities Manager||The physical environment of the location of IT infrastructure is managed by Facilities Managers. Power and cooling, environmental monitoring and building access management are some of the examples.||INR 4,46,052|
|6.||Incident Manager||The role of an Incident Manager is to perform the necessary reporting for Incident Management Process to be implemented effectively.||INR 517,988|
|7.||IT Operations Manager||The IT Operations Manager performs the task of ensuring timeliness and reliability of operational activities on a daily basis.||INR 6,20,000|
|8.||IT Operator||IT Operators perform regular operational activities such as taking backups, installing data centre equipment and making sure the scheduled jobs are carried out.||x|
|9.||Major Incident Team||The Major Incident Team work on resolving Major Incidents. The team is led by Incident Manager and comprises of technical experts and IT managers.|
|10.||Problem Manager||Problem Manager’s responsibility is to manage problems’ lifecycle for preventing Incidents from occurring and minimizing unavoidable Incident’s impact.|
|11.||Service Request Fulfilment Group||The speciality of Service Request Fulfilment Group is to fulfil specific Service Request types.|
The following are the ITIL® V3 Continual Service roles and responsibilities with their respective salaries in Noida:
|Sl No.||Roles||Responsibilities||Salaries (per annum)|
|1.||CSI (Continual Service Improvement) Manager||CSI managers manage improvements to services and processes related to IT Service Management|
|2.||Process Architect||The Process Architect’s responsibilities include Process Architecture maintenance, while ensuring coordination of process changes and seamless cooperation of processes.||INR 7,46,000|
|3.||Process Owner||A Process Owner is responsible for a process sponsorship, design and continuous improvements as well as the process metrics.|
The PDCA (Plan-DO-Check-Act) cycle is the method that should be adopted for ITIL® V4 Certification exam: The cycle includes:
Planning: You should make a study plan and based on the ITIL lifecycle. Taking practice tests is recommended.
Doing: This step involves implementing what you plan and put it into action
Checking: After the implementation is done, you should assess yourself by checking your scores and figuring out areas that need improvement.
Acting: This step involves making improvements in areas that need betterment. Continue to revise, take tests and review.
Providing technology-oriented assessment and testing, Prometric is a leader in test delivery and development solutions. Their solutions allow clients to launch well-developed testing programs and measure the data and results in an accurate manner. The tests are completely flexible with the help of the Internet and a strong network with over 160 countries having over 10,000 test centers.It is an ETS subsidiary that administers, delivers and develops over 10 million tests on an annual basis. They have around 400 different clients from varying fields like finance, academic, informational technology, government, corporate, professional and healthcare.
Prometric allows online registration of ITIL® V4 Foundation exam. Visit prometric.com and register for the exam by following the steps given below:
Step 1: When you visit the Prometric website, look for the option “SCHEDULE MY TEST” which can be found on the slider in the homepage. Click on that option.
Step 2: Upon clicking, you will be redirected to a page that requires choosing the ITIL® Foundation exam sponsor. The name of the test sponsor you need to select is PeopleCert.
Step 3: When you select PeopleCert as the test sponsor, you will be redirected to its product page. There, you can find the exams that PeopleCert conducts.
Step 4: You will find a “SCHEDULE MY TEST” option on that page. Click on it.
Step 5: Next step requires selecting your country. Choose ‘India’ from the given list for scheduling your exam appointment in Noida. Click ‘Next’ after you have selected the right country.
Step 6: You will be redirected to a page that provides registration information and requirements like what needs to be brought to the testing center. Read the information provided and click ‘Next’
Step 8: Next, you will be required to confirm your pre-approval for the examination accommodation.
Step 9: This step involves entering the first four alphabets of your Last Name along with your Eligibility ID.
Step 10: If a match for the information provided by you is found, you will be redirected to a page that provides the date and time options available for the exam. Select your preferred choice of date and time.
Step 11: Once the test center is selected and other necessary information is provided, your appointment is verified and completed.
A part of Pearson, Pearson VUE is the worldwide leader in computer-oriented testing of academic, IT, professional and government programs. Over 450 credential owners across the world prefer it for testing programs.
Pearson VUE is preferred by credential owners to help develop, manage, deliver and grow their testing programs. Pearson VUE handles high stakes of online practice examinations and proctored tests required high security testing environments.
Test center for ITIL® exams in Noida can be located by visiting pearsonvue.com. Following steps should be followed:
Step 1: Select the “Schedule an exam” option in the drop down menu available after clicking “For test takers” option.
Step 2: In the next page, you need to select ‘PeopleCert’.
Step 3: Selecting ‘PeopleCert will lead you to its page. On the right side, you can locate the “Find a test center” option. Click on it.
Step 4: You will be redirected to a page that allows searching for test centers according to locations. Type in ‘Noida’ in the search bar of the page and click the ‘Search’ option
Step 5: You will get a search result with location of test centers in Noida listed.
The nearest Pearson VUE test center in Noida is:
Pearson Professional Centers-Noida
Ground floor, 1A/1,
Noida, Uttar Pradesh
+91 120 4152465
Following are the Prometric Testing Centres in Noida:
The cost of ITIL® Certification includes its examination. This fee differs as per the level of the examination. The given chart details the fee according to the level of ITIL® Exam:
ITIL® Exam Cost (V3 & V4)
Price for India
ITIL® V4 Foundation
Service Lifecycle Modules
Continual Service Improvement
Service Capability Modules
Operational Support and Analysis
Planning, Protection, and Optimization
Release, Control, and Validation
Service Offerings and Agreements
ITIL® Managing Across the Lifecycle
The cost of course for ITIL® V4 Certification in Noida with instructor-led training ranges from INR 17,999 to 19,999. Usually, the certification training provides flexible access to online training for 90 days.
There are certain components that add to the overall cost for ITIL® V4 Certification, such as ITIL® Practice Tests and ITIL Study Guide. The paperback edition of the study guide for ITIL® costs $30. You can cut down the cost a bit by availing a soft copy instead of the paperback.For the ITIL® V4 Certification exam, free practice tests can be taken online. If you wish to go a bit further, you can purchase practice tests provided by some professional websites for the exam. The cost of these practice tests range between $25 and $50.
When you are looking to find the best training institutes for ITIL® V4 Certification, there are a few factors you need to consider, including:
Various professionals can take ITIL® V4 Certification Training, including:
The prerequisites that should be taken into consideration while selecting the best trainer in Noida for ITIL® V4 Certification include:
The ITIL® V4 Certification Classroom Training in Noida costs approximately INR 19,999. Generally, the classroom training is 1 or 2 days long.
When you undergo the training for ITIL® V4 Certification in Noida, you will gain a better understanding of the process involved in service management. The framework of ITIL is designed to make sure the service delivery is predictable and consistent across different units, processes and organizations. Following are the benefits of training to get ITIL® V4 certified:
Improved productivity: During the training, you will have a better perception of the framework of ITIL. This will help in better management of work. You will also better understand the application and needs of the ITIL processes and activities. As a result, you will be more productive and efficient in your work.
Improved income: With an ITIL® V4 certificate, you will be able to find better prospects for your job. You will gain an advantage over other candidates who don’t have the certification in ITSM field. With an ITIL® certification, professionals are likely to get an increase of over 15% in their average annual income. The earnings can vary considerably from person to person, depending on how much experience he/she has. Still, you are bound to get improved income once you are ITIL® V4 certified.
Better recognition: When you are certified with ITIL® V4, you are likely to get better recognition for your skills and expertise in your organization’s service and process management. From your colleagues to your seniors, everyone will respect how you manage the services in an effective manner.
Better understanding of terminology: With ITIL® V4 Certification Training, you gain more exposure to the framework of ITIL. As a result, you will get to know more about the terminologies commonly used in different countries and industries
Improved perspective: When you are training for ITIL® V4 Certification, you get more comprehensive details about the role that IT infrastructure and services play in different businesses. With that kind of perspective, you realize the bigger scenario, which shall allow you to contribute better to your organization.
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Noida, a booming city in Uttar Pradesh and developing IT hub in NCR, is a small yet, a very well-planned city. Noida enjoys the highest GDP in Delhi NCR and hence, attracts people from all over India in search of better opportunities. You will love Noida for its typical north Indian cuisine, lavish apartments, extravagant shopping malls with a huge variety of brands to choose from and a thoroughly cosmopolitan crowd from all corners of the country. Noida is a hub for multinational firms investing heavily in IT and IT services. Many big international companies have their Indian branches operating out of Noida. Noida enjoys a special economic zone status, a suburban atmosphere and is very well-connected through the metro to Delhi and other regions in the NCR. Enrich your IT aptitude to meet the requirements of your role by opting for an e-learning course from KnowledgeHut. About the Course The purpose of ITIL (Information Technology Infrastructure library) is to deliver business value, documenting the process, functions and roles of IT service management. ITIL certification in Noida will make you an expert in delivering predictable and efficient customer service. By enrolling for ITIL foundation training in Noida you will be able to help your company to become IT service partners and not merely backend support. ITIL foundation online training in Noida will give you alternatives on how to suit IT practices with business needs. New Alternative ITIL comprises of 5 volumes which are ITIL service strategy, ITIL service design, ITIL service transition, ITIL service operation and ITIL continual service improvement. These volumes are reviewed from time to time to adapt to any change in the IT industry. Hence, the ITIL foundation certification trainingin Noida will guide you to deliver more professional service leading to improved customer satisfaction. Increase your competence, productivity and compatibility by successfully completing ITIL foundation certification online in Noida. Keeping Ahead of the Curve ITIL Certification online training in Noida will help you to get a clearer view of IT costs and assets and reduce hidden costs. ITIL foundation classroom training will give you an insight on how to understand IT from a service perspective and also how to apply consistent practices across the entire IT services lifecycle. ITIL is a standard set of practices that are used worldwide in order to value and maintain the service benchmark. Information technology infrastructure library ITIL certification in Noida is the only way you can improve customer relationship by delivering improved services. KnowledgeHut Empowers You Become a part of a very well-planned training course with KnowledgeHut and at a price that will be very easy on your pocket. The training will prepare you to successfully clear your foundation exam and master the key concepts of technology and architecture for continual service management.