HomeBlogAgileScrum Master – The Scrum Team’s Servant-Leader!

Scrum Master – The Scrum Team’s Servant-Leader!

19th Feb, 2024
view count loader
Read it in
9 Mins
In this article
    Scrum Master – The Scrum Team’s Servant-Leader!

    The term servant leader is synonymous with a Scrum Master. But what does it mean? The Scrum Master is a servant leader in Agile projects, but servant leadership goes far beyond Agile, and Scrum Masters serve more than just the team. In this blog, we attempt to look at the Scrum Master’s role as a servant leader, what the role entails and the responsibilities of the Scrum Master beyond the team, in the context of the organization. We also have a tutorial about Scrum Master and Scrum Interview Questions that will help you understand the roles and responsibilities of Scrum Masters.

    What is servant-leadership?
    The Scrum Team's Servant-Leader

    The term servant leadership was first coined by Robert Greenleaf in his article “The Servant as Leader”, in which he defined a servant leader as: 

    The Servant-Leader is servant first. It begins with the natural feeling that one wants to serve, to serve first. Then conscious choice brings one to aspire to lead. That leader significantly differs from one who is leader first, may be due to the need to acquire power, material belonging, control and authority within the organization. 

    Servant leadership is something very different from traditional leadership, which places the leader at the top of the hierarchy and the employees in the lower rung. Servant leadership, in a sense, is the opposite of traditional leadership, as it places the leader at the bottom of the hierarchy while employees are on the higher rungs. The leaders, in this case, are serving the people above them. 

    Servant leadership refers to leaders who believe in serving people and the community that they are a part of, rather than accumulating power for themselves. This style of leadership emphasizes on helping subordinates better themselves, empowering employees and helping others perform to the best of their abilities. CSM certification course will also aid in boosting your scrum knowledge.

    Servant leadership does not prescribe telling employees what to do, instead it helps the workforce find their sense of ownership and unlock their potential to reach their goals. Servant leadership is all about empowering others, which when consistently done can raise morale, enhance productivity and reduce employee attrition.

    Servant Leadership and Scrum

    Scrum, in a way, is the very essence of servant leadership. Unlike traditional project management methodologies, it does not follow a top-down, hierarchical approach. Instead, decisions are lateral and happen with the involvement of the whole team. Scrum is the perfect approach in which to practice the concept of servant leadership. 

    The 5 Scrum values of Openness, Respect, Commitment, Courage, and Focus, adhere to the philosophy of Servant Leadership. The Scrum Master plays a key role in the development of the product, the team and the organization. The Scrum Guide defines the servant leadership a Scrum Master’s role has to perform in context to the roles mentioned above. 

    The Scrum Values that a Scrum Master practices have a ripple effect throughout the organization. The Scrum Master is seen as an evangelist for practicing and promoting Scrum in the enterprise.

    The Agile Manifesto and servant-leadership

    The Agile Manifesto states that one must value: 

    • Individuals and interactions over Process and tools 
    • Working software over Comprehensive documentation 
    • Customer collaboration over Contract negotiation 
    • Responding to change over Following a plan 

    These again align with the values of servant leadership, which is all about putting people or employees first. The Agile Manifesto describes focusing on building projects around motivated individuals and giving them an environment of support, trust and collaboration—all characteristics of servant leadership.

    Who Are These Servant Leaders?

    The Scrum Guide defines the service provided by the Scrum Master as servant leadership. The Scrum Master selflessly provides servant leadership to the development team, product owner and the whole organization. By serving these entities, the Scrum Master can create a high performing team, a valuable product and an efficient organization that is able to meet business objectives and keep customers happy.

    Scrum Master Role

    Though the term Scrum Master may be deceptive, the Scrum Master is not a master of the team but, in fact, serves the team to ensure smooth functioning and productivity. Going for KnowledgeHut CSM certification course offers 16 PDUs and 16 SEUs.

    Top Cities where Knowledgehut Conduct CSM Certification Training Course Online

    CSM Certification in BangaloreCSM Certification in SydneyCSM Certification in Chennai
    CSM Certification in New YorkCSM Certification in LondonCSM Certification in Chicago
    CSM Certification in SingaporeCSM Certification in Pune CSM Certification in Washington
    CSM Certification in TorontoCSM Certification in DubaiCSM Certification in Los Angeles
    CSM Certification in HyderabadCSM Certification in MelbourneCSM Certification in Atlanta

    Servant Leadership and Scrum Master Roles of Servant Leadership
    Scrum Master Roles of Servant Leadership

    1. Servant leadership

    The day-to-day activity of a Scrum Master involves servant leadership. Servant leadership in a scrum team involves performance planning, coaching, helping the team self- organize, resolving conflicts through conflict management, removing obstacles that hinder progress and serving the team. 

    The Scrum Master, while practicing servant leadership, helps the team grow and mature and become independent enough to make their own decisions. Servant leadership in Scrum is all about making the team self-reliant, so they can cope with the pressures of the role. 

    As a servant leader the Scrum Master creates a high performing team, helps them become collaborative and high performing in order to achieve goals and meet the requirements of the customer.  

    2. Service to the Scrum Team

    As a servant leader, the primary responsibility of the Scrum Master is to help the development team perform. They help the team perform to the best of their abilities by giving them an environment that is conducive to work in, encouraging them, guiding them and removing obstacles that may hinder progress. As a coach, the Scrum Master will guide the team on scrum processes and help them adhere to Agile values during the development of the product. 

    The Scrum Master is responsible for the scrum team’s effectiveness, and they work tirelessly to ensure that the team is motivated, encouraged, creative and innovative. The Scrum Master through servant leadership helps the team improve Scrum practices which helps them become more productive and generate value. 

    The Scrum Team’s role in motivating and helping the team comes through in the daily stand-up meetings that are arranged as part of the sprint. The Scrum Master encourages team members to share their grievances and progress made through the sprint. Team members can talk about obstacles that may be hindering their work and due cognizance will be taken up by the Scrum master to ensure that these obstacles are removed.  

    According to the Scrum Guide, the Scrum Master helps the Development Team by: 

    1. Coaching the team in becoming self-organized and cross-functional 
    2. Helping the Scrum Team focus on creating high-value increments by removing impediments 
    3. Helping the team deliver within the timeframe of the sprint 

    3. Service to the Product Owner

    The Scrum Master is a servant leader not just for the development team but also the Product Owner. While the Product Owner is primarily responsible for the product backlog, they cannot do this alone. The Scrum Master aids the development team and the Product Owner with effective product backlog management.

    The Scrum Master is involved at every stage of the product backlog grooming, helping the product owner with Scrum events, product planning and to identify backlog items along with the development team. 

    The Scrum Master helps the Product Owner define the product vision to the team.   

    According to the Scrum Guide, the Scrum Master helps the Product Owner by: 

    • Helping in Product Goal definition and Product Backlog management 
    • Helping the Scrum Team understand manage the Product Backlog items 
    • Setting up empirical product planning in complex environments and, 
    • Managing and facilitating stakeholder collaboration.

    Scrum Master Service to the Product Owner

    4. Service to the Organization

    The Scrum Master is a coach and motivator not just for the development team but goes beyond the team to spread the awareness of Scrum in the entire organization. Scrum Masters coach and help teams and departments understand Scrum and develop an Agile mind-set. 

    Besides servant leadership to the team a Scrum Master is also involved in promoting the ideas and values of Scrum. An organization can get an agile mind-set only if the entire organization adopts Scrum and not just a few teams. This is where the Scrum Master comes in, helping other teams not involved with Scum to gain the Agile mind-set, through training and coaching. The Scrum Master is an Agile evangelist and promotes Scrum enterprise-wide.

    Scrum Master Service to the Organization

    According to Scrum.org the Scrum Master serves the organization by: 

    • Leading, training, and coaching the organization in adopting Scrum 
    • Planning and advising Scrum implementations within the organization 
    • Coaching employees and stakeholders in the way Scrum works 
    • Helping stakeholders work with Scrum Teams

    Elevate your team's efficiency with our PMP training. Discover cutting-edge project management methods and propel your business forward.

    Some Servant-Leader Behaviours for every Scrum Master
    Leading by Serving Scrum Master as Servant Leader

    • Being empathetic: 

    This is the foremost personality trait required for anyone wanting to become a Scrum Master. Your empathy will shine through in your interactions with the team members and your dealings with the stakeholders. You should be able to see problems from the point of view of each party and work towards solving these problems. 

    • Caring: 

    As a caring and empathetic Scrum Master, your team will feel free to approach you and share their concerns. Providing a listening ear will make you more approachable. You will be able to more clearly understand the impediments that are stopping project progress and work towards providing a solution.  

    • Managing Conflicts: 

    Not all team members will get along with each other and this can cause disruptions and problems within the team, lowering their productivity. As a Scrum Master you need to be great at conflict management, help others solve their problems, work with each other and create a high performing and harmonious team. 

    • Building relationships: 

    You need to build a rapport with your team, the product owner and the stakeholders. This will help you communicate freely and help others approach you with their problems and issues. You need to build that relationship of trust and take everyone along on the journey of success.  

    • Being ethical: 

    Ethics play an important role in software development, especially since software now controls every aspect of our lives. The product created should be free of malice and fraud. The Scrum Master should guide the team in delivering the product at a value and standard that is expected and agreed upon with the stakeholder. There should not be any shortcuts or concessions made on the quality of the product delivered as this will affect not just the Scrum Master and the team’s reputation but will cause a dent in the reputation of the organization.  


    Servant leadership and the Scrum Master’s role is the backbone of Scrum. The Scrum Master as a servant leader re-emphasizes the values of Scrum and helps to enhance teamwork, collaboration, motivation and value. Under the able servant leadership of the Scrum Master, individual members and the team will grow, become more confident and help in delivering value.


    Lindy Quick

    Blog Author

    Lindy Quick, SPCT, is a dynamic Transformation Architect and Senior Business Agility Consultant with a proven track record of success in driving agile transformations. With expertise in multiple agile frameworks, including SAFe, Scrum, and Kanban, Lindy has led impactful transformations across diverse industries such as manufacturing, defense, insurance/financial, and federal government. Lindy's exceptional communication, leadership, and problem-solving skills have earned her a reputation as a trusted advisor. Currently associated with KnowledgeHut and upGrad, Lindy fosters Lean-Agile principles and mindset through coaching, training, and successful execution of transformations. With a passion for effective value delivery, Lindy is a sought-after expert in the field.

    Share This Article
    Ready to Master the Skills that Drive Your Career?

    Avail your free 1:1 mentorship session.

    Your Message (Optional)

    Upcoming Agile Management Batches & Dates

    NameDateFeeKnow more
    Course advisor icon
    Whatsapp/Chat icon