ITIL® 4 Foundation Certification in New York, NY, United States

A comprehensive ITIL foundation course for best delivery of digital products, services

  • Drive development, delivery and continuous improvement of designed products and services 
  • Immersive learning with real-world simulations, case studies, assessments and more 
  • Master the art of delivering better customer experiences more effectively 
  • 250,000 + Professionals trained
  • 250 + Workshops every month
  • 100 + Countries and counting

Level up your ITSM skills

Build the skills that help your enterprise to successfully deliver IT services to customers with KnowledgeHut’s ITIL Foundation Certification. Understand how ITIL® provides a common language to power collaboration within IT teams and deliver value across the business. Start with the basics of ITIL and learn about the ITIL service value system.

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  • 16 Hours of Live Instructor-Led Online Sessions

  • Earn 16 PDUs on Course Completion

  • 40 Hours of On-Demand Self-Paced Learning

  • 8 Assessments, 6 Recall Quizzes, More

  • Exam Fee Included in Course Fee

  • Lifetime Access to Courseware

Accredited by

Why get the ITIL Foundation certification in New York


The future is bright for service management, whether looked at through an IT lens or a business focus. It is estimated that over 45 percent of companies around the world are using the ITIL® framework for IT Service Management (ITSM). To succeed as an ITSM professional, equip yourself with the skills to deal with the latest advancements in service management.

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Not sure how to get started? Our Learning Advisor is happy to help you.

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Steps to get the ITIL® Foundation certification

Strengthen your knowledge and practice of ITIL® processes and concepts with the latest ITIL® certifications. Validate your expertise as an ITIL professional with the ITIL Foundation certification and take advantage of networking opportunities with the best in New York.

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path to ITIL® 4 Foundation

Prerequisites for the ITIL® Foundation training

There are no specific prerequisites for this training and the subsequent ITIL® Foundation certification exam in New York. 

Who should attend the ITIL certification training?

IT professionals

Business managers

Business process owners 

Project managers

ITSM managers

IT professionals in digital

IT professionals in product

IT professionals in development

IT professionals in service

Professionals transitioning to ITIL4

ITIL Foundation Certification Course Schedules for new York

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What you will learn in the ITIL® Foundation training

ITIL® Guiding Principles

Understand the Guiding principles for an effective service management decision.

Service Management

Understand the Four Dimensions of Service Management and factors that influence it.


Learn about basic governance structuring and modeling.

Service Value Chain

Learn about service value chain activities and building it at various levels.

Governance activities

Develop an understanding of objectives of various management services and systems.

Processes and their activities

Get an understanding of activities of Problem Management, Incident Management, Change Enablement etc.

The KnowledgeHut Advantage

An immersive learning experience

Immersive Learning

  • On-demand videos
  • Case studies
  • Assessments, flashcards and recall quizzes
  • Comprehensive assignments

Work-like Experiences

  • Activities and real-world simulations
  • Experiential learning
  • Case studies


  • Get advanced learner insights.
  • Measure and track skills progress.
  • Identify areas to improve in.

Blended Learning

  • On-demand, self-paced learning anytime. ​​​​
  • Code review sessions by experts.
  • Access to discussion forums, community groups.

The KnowledgeHut Edge

Solid Track Record

KnowledgeHut has empowered thousands of professionals with certifications in ITSM.

Experiential Workshops

Activities, team-based exercises, practical case studies: High energy workshops with hands-on learning.

Comprehensive Exam Support

Theoretical and practical learning backed by mock tests. We’re right by you for any certification assistance.

Mentorship by Industry Experts

One-to-one mentorship, real-world tips and time-tested techniques from accredited expert practitioners.

Continual Learning Support

Webinars, e-books, tutorials, articles, and interview questions - we're right by you in your learning journey!

Exclusive Post-Training Sessions

Six months of post-training mentor guidance to overcome challenges in your ITSM career.

Skills you will gain in the ITIL® Foundation online course

Engage in organizational transformation

Co-create value

Ensure continued agility

Bring about continual service improvement

Manage problems, risks and incidences

Minimize service disruption

Quantify and demonstrate the value of service

Benchmark services and maximize ROI

Understand and manage customer expectations

Obtain value for money

Take2 Re-Sit Exam Option


ITIL Foundation Certification Course Curriculum

Download Curriculum
Video preview 1.

Learning Objectives

Learn about ITIL4, its features, principles and benefits.

  • About ITIL4
  • Components of ITIL4 Framework
  • Benefits of ITIL

Learning Objectives

Explore key concepts on service, its management and value. Learn about stakeholders, products and service relationship.

  • Service and Service Management
  • Components of Service Value
  • Determine the Value of a Service or Product
  • Stakeholders and Value Creation
  • Products, Services and Service Offering
  • Service Relationship
Video preview 3.

Learning Objectives

Learn in detail about the guiding principles of ITIL.

  • Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate

Learning Objectives

Learn more about ITIL service value system, chain and streams.

  • Organization and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes
  • External factors

Learning Objectives

Learn more about ITIL service value system, chain and streams.

  • ITIL Service Value System
  • Service Value Chain
  • Service Value Streams
Video preview 6.

Learning Objectives

Learn more about different types of ITSM.

  • Information Security Management
  • Relationship Management
  • Supplier Management
  • Service Level Management
  • IT Asset Management
  • Service Configuration Management
  • Change Enablement
  • Release Management Practices
  • Release Management
  • Deployment Management
  • Monitoring and Event Management
  • Incident Management
  • Problem Management
  • Service Request Management
  • Service Desk
  • Continual Improvement

FAQs on the ITIL Foundation Certification in New York

ITIL 4 Foundation Training

Our ITIL Foundation certification training has been designed to help you embark on a successful ITSM career by mastering the principles of the ITIL framework. By the end of the course you will gain the expertise to:

  • Build products and services and co-create value with stakeholders and customers
  • Apply the guiding principles of the ITIL framework to ensure business value
  • Master and apply the key concepts of DevOps, Agile and Lean to deliver organizational goals
  • Apply the four dimensions of Service Management to different areas of service

Our ITIL Foundation Training aims to equip you with all the skills to be an effective ITSM practitioner. You will develop practical skills across the principles of ITSM:

  1. Engage in organizational transformation
  2. Co-create value
  3. Ensure continued agility
  4. Bring about continual service improvement 
  5. Manage problems, risks and incidences 
  6. Minimize service disruption
  7. Quantify and demonstrate the value of service
  8. Benchmark services and maximize ROI
  9. Understand and manage customer expectations
  10. Obtain value for money
  11. Device for knowledge
  12. Concentrate on content
  13. Explore holistically
  14. Commence where you are
  15. Study directly
  16. Develop iteratively
  17. Associate
  18. Be fair
  19. Keep it simple

The ITIL Foundation certification helps you:

  • Get a better understanding of how to enhance IT services within an organization
  • Be more informed about IT service management
  • Adapt the ITIL framework to your organizational structure
  • Enhance your earning potential
  • Aim for higher ITIL certifications and elevate your ITSM career

This course is for anyone looking to develop service management skills:

  • IT professionals
  • Business managers 
  • Business process owners
  • Project managers
  • ITSM Managers and aspiring ITSM Managers
  • Professionals working in other areas of IT like digital, product, development and service.
  • ITIL certified professionals who want to transition to the new version ITIL4
  • Students with an interest in IT Services Management will also benefit from our course. 

There are no prerequisites to take the ITIL Foundation training and the subsequent ITIL4 Foundation exam.

Once you have gained ITIL4 Foundation, you can consider the ITIL4 Managing Professional Modules, a stream of 4 Modules that include: 

Yes, you will get free e-learning access to over 100 courses that will be available at KnowledgeHut for one year.

You will earn 16 PDUs by participating in the ITIL Foundation Training program. These can be used for recertification from PMI® Inc.

For further information about PDUs, please reach us at

ITIL 4 Foundation Certification

The ITIL Foundation Certification is offered by AXELOS, a world-renowned body dedicated to managing, developing and growing the global best practice portfolio of ITIL.

You can self-study for the Foundation exam or take training in another format, such as distance learning. But if you choose to train from a provider, you must ensure that they are an AXELOS Accredited Training Organization.

There are two ways to get the ITIL Foundation certifications:

  • Method 1

Join an ITIL training course with an Accredited Training Organization (ATO). KnowledgeHut is an ATO with PeopleCert® and a certified partner of AXELOS. You will receive comprehensive exam preparation support and your exam fee is covered in the course fee.  

Step 1: Register for KnowledgeHut’s ITIL Foundation course and attend the 2-day training.
Step 2: Take the online ITIL Foundation exam (you will receive the exam key from PeopleCert®). Get a minimum score of 65% in this 60-minute closed-book exam.
Step 3: Download the ITIL Foundation certificate and become a leader in your ITSM team!  

  • Method 2 

Prepare for the exam on your own, buy and exam voucher and schedule the exam. You will obtain the certification only on adequately clearing the exam.

No, the ITIL4 Foundation certification does not expire.

Yes, you will receive a course completion certificate on completing the course.

ITIL 4 Foundation Exam

The exam is conducted through PeopleCert®. (KnowledgeHut is an ATO with PeopleCert®.)

The ITIL4 Foundation certification exam is an online, closed-book exam. The format is:

  • Type: Multiple Choice Questions
  • Number of questions: 40
  • Duration: 60 minutes
  • Pass mark: 65%

The Foundation exam covers Continuous Service Improvement, Service Strategy, Service Design, Service Transition, and Service Operation.

After you complete your 2-day ITIL Foundation course, you will receive an email from PeopleCert® with details you need to attempt the exam.

No, you will have a time limit of 60 minutes and will not be able to pause the test. If you accidentally close the window, then you’ll be able to reopen it immediately. In case your exam page freezes, you can refresh the web browser and you will be able to continue the exam from where you left it. Similarly, if your web browser has a problem, you can go to the start link available in your email and you should be taken back to the last question you were on.

If you fail, you can apply for a re-evaluation of the ITIL Foundation exam at an additional cost. The re-evaluation fee is refundable if the outcome is decided in your favour. If it isn’t though, you’ll end up losing the appeal fee, and would need to buy a fresh exam voucher.

Yes. The PeopleCert® allows you to retake the ITIL Foundation exam if you fail.

Yes. PeopleCert® allows you to retake the ITIL Foundation exam as many times as you’d like. However, there is a cost associated for each attempt.

PeopleCert® announces the final results within 2 business days after your answers are officially submitted to them by the exam supervisor. Your profile at PeopleCert needs to be complete, without which your Official Results will not be released.

ITIL Workshop Experience

The ITIL4 Foundation workshop at KnowledgeHut is delivered through PRISM, our immersive learning experience platform, via two modes of delivery:

Blended learning:

  • Get the best of both worlds with live and interactive instructor-led training sessions along with the convenience and flexibility of self-paced learning.   
  • Listen, learn, ask questions, and get all your doubts clarified from your instructor, who is an experienced practitioner.   
  • You also get to collaborate and learn from the experience of your peers in real-world simulations and activities. 

On-Demand Self-Learning:

  • Learn conveniently at your own pace, whenever and wherever you choose and benefit from the limitless educational possibility that comes with lifetime access. The entire courseware and all the features of our immersive learning experience platform will remain at your fingertips whenever you wish to refresh concepts and clear your doubts.

All of KnowledgeHut’s ITIL Foundation Certification training is delivered by experienced accredited experts who are:

  • Masters in ITIL and have immense experience in leading, applying, coaching, and teaching it 
  • Skilled in ITSM
  • Industry practitioners active in IT operations and the field of IT management.  

Our dedicated team of coaches deliver training on par with the standard of excellence as set out by AXELOS. Every candidate receives the same high-quality content irrespective of the trainer and the location. 

The conventional in-person ITIL Foundation Training was earlier delivered as a 16-hour, 2-day training course. The online ITIL Foundation Training is now 14-16 hours long.

The online course is divided into several classes of shorter hours, unlike the in-person class that has 2 classes, each 7 to 8 hours long. The instructor uses tools like a webcam for interacting with the participants and participants will also be able to virtually collaborate with one another.

Our workshops are structured in three parts – pre-workshop, workshop and post-workshop – to provide you with a completely immersive learning experience. This tried and tested workshop structure has worked well with thousands of ITSM professionals we’ve helped upskill over the years.

  • Pre-workshop: Take our diagnostic assessment before the workshop and benchmark your skill levels at the start of the course. This allows you to map and demonstrate your skills learning progression as you reach the end of the course.
  • Workshop: Join the live and interactive instructor-led sessions right from within PRISM, our immersive learning experience platform with a state-of-the-art intelligent coding environment. Experience immersive learning with assignments, assessments, recall quizzes, mock tests and much more.
  • Post-workshop: We don’t just impart skills but also want to make sure that you implement them post the course. To help you with this, we are always in touch with you through newsletters, webinars or next version trainings. Some post-training deliverables lined-up for you are: 
  • Instructor-led session recordings
  • Access to alumni network
  • Continued social learning with discussion forums, group messenger and one-to-one messaging.
  • Additional workshops on advanced level concepts
  • Regular emails, blogs, articles, emails, newsletters, tutorials and other such rich informational content.

A unique feature of our ITIL course is the highly engaging, immersive learning you experience. You get to learn, practice, assess, get insights on your learning, and personalize your learning journey.  

LEARN: Engaging self-learning videos, smart flashcards, interactive eBooks and recall quizzes help reinforce your learning. You also get to maximize your learning potential with collaborative social learning via discussion forums and group and one-to-one messaging.  

PRACTICE: Case studies and real-time simulations help you gain confidence and get productive from day one.  

ASSESS: Assess your skills at every stage with a variety of questions ranging from multiple choice to code-based, completely auto-graded by the system. Assignments and projects within our inbuilt and intelligent development environment give you micro “work-like” experiences. Test your subject matter comprehension through diagnostic, module level and final assessments.

GET INSIGHTS: Based on your performance in the assessments, assignments, and projects, you gain deep insights on your progress, which help you identify areas you are good at and where you need to improve. All you need to do is follow recommendations and enhance your skill proficiency from where you are to where you want to get.

PRISM is KnowledgeHut’s state-of-the-art learning experience platform. PRISM is designed to provide a highly engaging, immersive learning experience with you at the center of the learning.

PRISM supports all types of courses, including on-demand self-paced learning, blended learning, and live virtual classes. Here are some key features of the platform:

  1. Learners can watch videos, join live sessions directly, and even book 1 - 1 mentoring sessions with expert instructors easily, using a single dashboard.
  2. Integrated Practice Environment runs directly in the user’s browser, offering a complete set of development tools to allow learners to practice what they’ve learned. 
  3. Feature-rich videos with detailed explanations are augmented by flash cards, interactive e-reading content and quick recall quizzes designed to strategically reinforce learning. 
  4. Diagnostic, module-level and final assessments give learners valuable insights, allowing them to map and demonstrate their skills learning progression through the course.
  5. Learners get micro work-like experiences from auto-graded projects that help them learn on the job, much like developers in leading tech companies.
  6. Social Learning tools include a discussion board that features questions posted by other learners on the system and responses by both mentors and learners. Additionally, one-to-one and group messaging is also available.
  7. Comprehensive reports give both organizations and learners a deep and thorough insight into skills progression.

The ITIL4 Foundation course material comprises of the study plan and all relevant assignments, assessments, or case studies. All the course material will be available on PRISM.

The ITIL4 Foundation sessions would be auto recorded on PRISM, subject to permission by AXELOS and the instructor. Based on the permissions, you would have lifetime access to the video recordings of the sessions as well.

Our workshops are currently held online and anyone with a stable internet from anywhere across the world can benefit from this to get ITIL certified.  You can check out the schedules here.

Schedules for our upcoming workshops in Agile and Scrum can be found here.

You will receive a registration link from PRISM to your e-mail id. You will have to set your password, log in to our Immersive Learning Experience platform and start your learning journey.

You will have lifetime access to the entire Self-Paced Learning material including on-demand videos, assessments, quizzes, ebooks/case studies and more.

You can attempt the recall quizzes any number of times. Assessments can be taken twice.

We currently use the Zoom platform for video conferencing and will soon be adding more integrations with Webex and Microsoft Teams. However, all the sessions and the recordings will be available right from within our learning platform. Learners will not need to wait for any notifications or links or install any additional software.

Yes, there are other participants who actively participates in the class remotely.  They can attend online training from office, home, or any other suitable place.

In case of any queries, our support team is available to you 24/7 via the Help and Support section on PRISM. You can also reach out to your workshop manager on your workshop group messenger.

If you miss a class, you can access the class recordings from PRISM at any time. At the beginning of every session, there will also be a 10-12 minute recapitulation of the previous class.

You will get the benefit of both since this is a blended learning workshop.

No, you will not yet be able to join the training through phone or tab. Please be prepared to join the training on your laptop or desktop.

If you get disconnected during the training, you will have the option to re-join within about half an hour subject to accreditation body guidelines and the instructor’s preference.

Should you have any more questions, please email us on and we will be happy to get back to you.

Additional FAQs on the ITIL Foundation Certification in New York

ITIL® Salary & Role - New York

The annual salary of an Incident Manager with ITIL® certification ranges between $52k - $121k. The average annual income is reported to be approximately $86,897 per annum in New York.

The annual salary of an ITIL® certified Problem Manager based in New York ranges between $37,400 - $1,33,000. The reported average annual salary is $1,01,000/yr.

According to PayScale, the average annual salary of an ITIL® certified Change Manager is $96,350. The annual salary of Certified Change managers ranges between $70k - $123k per annum.

An ITIL® certified Business Relationship Manager residing in New York can earn from $47,300 - $1,45,000 as annual average salary. The average salary for certified professionals is around $80,000 per year.

A New York-based Project Manager with an ITIL® V3 certification has an average annual salary of $94,500. Certified professionals earn between $65K to $140k as yearly compensation.

A Service Delivery Manager based in New York with an ITIL® certification earns around $96,000 as an average annual salary. The annual salary ranges from $64,500 - $1,42,000 in New York.

The responsibilities and salaries of the ITIL® V3 Service Strategy roles in New York are as follows:

Sl No.
ITIL Roles
Salary in New York (per annum)
1.Business Relationship Manager

Responsibilities of a Business Relationship Manager include - 

  • Observe the needs of the customer.
  • Ensure that the company is maintaining a healthy relationship with the customer.
  • To make sure that every possible requirement of the consumer is fulfilled.
2.Demand Manager

Anticipating, influencing and understanding what the customer requirements are, these are some of the major responsibilities of Demand Manager.

3.Financial Manager

Following are the responsibilities of a Financial Manager -

  • Managing the accounts
  • Preparing the budgets
  • Understanding the cost requirements of IT service providers.
4.IT Steering Group (ISG)
This group acts as the link between business and IT strategies. They evaluate the business and strategize the IT structure accordingly.

This team consists of senior management from the IT sector and business.

5.Service Portfolio Manager

Following are the responsibilities of a Service Portfolio Manager -

  • Enhance the offers and capabilities provided by Service provider.
  • Planning the right strategy on how to present this offer to the customer.
  • Making sure that the offer meets the needs of the customer.

The responsibilities and salaries of the ITIL® V3 Service Design Roles in New York are as follows:

Sl No.
Salaries in New York/US (per annum)
1.Applications Analyst
The major responsibility of an Applications Analyst is to analyze and manage applications.
2.Availability Manager

Following are the responsibilities of an Availability Manager -

  • Analyzing and observing the services provided by the IT sector.
  • Measuring and devising plans to enhance these services.
3.Capacity Manager

Capacity Managers are responsible for -

  • Making sure that the services and infrastructure are provided as per the agreed capacity.
  • They also need to ensure that the service is cost-efficient and effective.
4.Compliance Manager

The responsibility of a compliance manager is to -

  • Ensure that practices like consistent accounting are being implemented.
  • To check and make sure that the service provided is aligned with the standards and guidelines.
5.Enterprise Architect
An Enterprise Architect looks after the whole Enterprise architecture (EA) which is a major aspect of the business.
6.Information Security Manager

The responsibility of the Information Security Manager includes -

  • To ensure the data, IT services and information are secure.
  • To maintain the integrity and confidentiality of the company’s assets and other data.
7.IT Service Continuity Manager

The responsibility of the IT Service Continuity Manager are as follows -

  • To prevent uncertainties that could harm the IT services.
  • Risk management.
8.Risk Manager

A risk manager’s responsibilities include -

  • To observe and evaluate the value of assets in terms of business.
  • To further identify, judge and manage the risks associated with it.
9.Service Catalogue Manager

The responsibility of the  Service Catalogue Manager is -

  • To make sure that the information received is accurate.
  • The data is up-to-date in the service catalog.
10.Service Design Manager

A  Service Catalogue Manager  is responsible for -

  • Upgrading the existing designs.
  • Coming up with new ideas for enhanced service quality.
  • Implementing designs that are secure as well as of high quality.
11.Service Level Manager

Their job is to ensure that the agreed service level targets obey the following- 

  • Service Management process
  • Operational level agreements
  • Underpinning contracts

12.Service Owner
Along with the Service level Manager, it is a service owner’s duty to manage and negotiate Operational Level Agreements.

13.Supplier Manager
The responsibility of a supplier manager is to ensure that the supply provided to the company is according to the need of the market and consumer.

14.Technical Analyst
A technical analyst is the backbone of the IT infrastructure. He/she uses skills and expertise to provide valuable services to manage the IT system.

The responsibilities and salaries of the ITIL® V3 Service Transition Roles and Boards in New York are as follows:

Sl No.
Salaries (per annum)
1.Application Developer

The Application Developer is responsible to -

  • Design and create custom applications.
  • Enhance the pre-existing application or software to increase service quality.
2.Change Advisory Boards (CAB)

Some of the responsibilities are -

  • Offer their expertise and advice to the change manager
  • Making sure that the schedule is followed.

3.Change Manager
A change manager is responsible for handling changes in such ways that are effective and cause minimum disturbance inside the IT sector.
4.Configuration Manager

A configuration Manager’s responsibilities are -

  • To manage and direct the data about configuration items.
  • Ensure that the configured items reach their assigned IT sectors.
5.Emergency Change Advisory Board (ECAB)
This group is the subset of the Change Advisory board.  They are responsible for making decisions in emergency situations.

6.Knowledge Manager
Their responsibilities include gathering and storing data.
Furthermore, analyze this knowledge to offer better service.
7.Project Manager

The responsibilities of a project manager include -

  • Maintaining the quality of the product through research.
  • Implementing essential release with respect to efficient cost-management.
8.Release Manager
The role of a Release manager is to ensure that the live environment is secure and the integrity is maintained.
Moreover, they also look after the requirements to deploy the correct components in the time of release.
9.Test Manager
A test manager conducts various tests and surveys to make sure that the service meets the demand and need of the customer.


The responsibilities and salaries of the ITIL® V3 Service Operation Roles and Boards in New York are as follows:

Sl No.
Salaries in New York/US (per annum)
1.1st Level Support
It is the responsibility of the 1st level support to ensure that there is an immediate restoration in case of a failed IT service.

2.2nd Level Support
If the 1st Level support is unable to solve an incident, it is passed on to the 2nd level. 2nd level support looks after managing the problem as efficiently as possible but if they are unable to solve it, the incident is further passed to a Problem Manager.

3.3rd Level Support
The 3rd level support is the third party suppliers.
They assist at times when the 2nd level requests for their services.

4.Access Manager
Access manager acts as the security holder and prevents unauthorized users to get access to the confidential inside files.

5.Facilities Manager
IT infrastructures are situated in a physical environment. A facility manager manages this environment. They look after services like access management, environmental monitoring, and cooling and power.
6.Incident Manager
The major role of an Incident Manager is to carry out the implementation process effectively.
7.IT Operations Manager
The role of an IT Operations Manager involves ensuring that all day-to-day operational activities are carried out in a reliable and timely way.
8.IT Operator

The responsibilities of an IT operator are - 

  • Establishing standard equipment in the data center.
  • Making sure that the service is provided as per the schedule.
  • Running daily background checkups.

9.Major Incident Team
A team led by the Incident manager which comprises of technical experts and IT managers. Their role is to solve  a Major incident.

10.Problem Manager

A problem manager’s major responsibilities include - 

  • Taking steps to ensure minimum impact of incidents that can’t be solved.
  • Fixing or preventing situations which can be dealt with.
11.Service Request Fulfilment Group
They look after various types of Service requests.

The responsibilities and salaries of the ITIL® V3  Continual Service Improvement Roles in New York are as follows:

Sl No.
Salaries in New York/US (per annum)
1.CSI Manager

The major roles of a CSI manager are -

  • Implementing an IT service management process.
  • Enhancing IT services

2.Process Architect
The primary objective is to ensure that all the changes are conducted efficiently while maintaining the Process Architecture.

3.Process Owner
From devising the designs, finding sponsorships and working towards continuous development of the service, all these are the major responsibilities of a Process Owner.

ITIL® Exam - New York

The most recommended method which will help you prepare for the ITIL® V4 Certification exam is the PDCA Cycle or Plan-Do-Check-Act method. It consists of - 

  • Plan: First of all, go through the ITIL lifecycle in order to understand how to create an efficient study plan. Once, you have successfully devised your plan, you should try to answer the foundation level questions and revise through the full-length question papers.
  • Do: Just planning won’t do, you need to execute those plans properly.
  • Check: After implementing your plans, you need to observe and analyze your strength and weaknesses. 
  • Act: Once you finish your assessment, work on improving your weak areas. This can be done through multiple revisions or directly taking up the concept and solving questions accordingly.

Prometric is a technology provider which is trusted by millions. They offer advanced technology-enabled assessment and testing services to their clients which enables them to evaluate their data accurately. They provide every possible offer to allow their clients to check the accuracy of data through their test delivery solutions and market-leading test development. This ultimately assists the client in devising and introducing global testing applications and software to deliver data-accurate services.

They utilize a healthy and secure network for at least 160 countries which have more than 10,000 test centers. This allows them to give versatile tests.

The reason why it's trusted globally is that it is owned completely by a subsidiary of ETS. ETS is known for designing and delivering more than 10 million tests annually to 400 different clients who are from completely different fields, including healthcare, governance, finance, corporate, IT and professional.

You can register for your ITIL® V4  Foundation exam session on Prometric. In order to so, you need to log in to and then follow the below steps to register for your respective exam

In order to register for the ITIL® V4  Foundation exam session on Prometric, you need to go to the official site and log in to and follow the given steps to enroll for the exam -

Step 1:
As mentioned above, the first step is to log in to the official page. Once that is done, look at the slider of the home page. Here, you’ll find “SCHEDULE MY TEST” option. Please click on it to proceed.

Step 2: After clicking the “SCHEDULE MY TEST” option, you will be taken to a page which will allow you to choose a sponsor for your examination. PeopleCert is the test sponsor for ITIL® V4 Foundation exam.

Step 3: Once you click on the PeopleCert’s name, you will proceed to the page which will have a list of all exams conducted by the PeopleCert.

Step 4: Click on “Schedule my test” option which will be visible on the page.

Step 5: The next option is to select the country where you will be giving the exam. Since here your choice is New York, you need to select ‘United States’ from the list of nations to proceed with the process further. Once you’ve selected the country, click on ‘Next’.

Step 6: Once you click ‘Next’, you will land on a page which consists of information on registration requirements and what you need to bring to the testing center. After reading the information, you need to click on ‘Next’.

Step 7:  ITIL values its privacy policy. So the next page contains the Privacy Policy Review. You will have to agree to the terms and conditions cited in the page in order to proceed further.

Step 8: Click on the the terms and conditions to confirm that you are pre-approved for evaluating services for the exam.

Step 9: This step needs the initial 4 characters of your surname along with your eligibility ID.

Step 10: After the verification, you will be taken to the page which will allow you to choose the date and time of the examination according to your convenience.

Step 11: The registration and appointment are concluded once your application is verified after you have successfully selected the test center and giver other essential data.

Pearson has over 35,000 employees around the globe and is the largest learning company in the world. One of the parts of Pearson is the Pearson VUE. VUE is the first choice of several certified professionals around the globe due to the fact that it allows them to help in developing, maintaining and executing their evaluating programs.

Furthermore, Pearson VUE is the leading developer in the computer-based examination. They manage all types of exams including high priority examinations which require maximum security. Over the years, they have emerged as the most qualified company to handle such delicate and secure task and provide the most secure environment in the whole sector.

Please follow the given steps to schedule an appointment for the ITIL® V4 Foundation exam session on Pearson VUE in New York -

Step 1:
The first step is to log in to the official website - .

Step 2: After you have successfully logged in, go to ‘For test takers’ and then go to the ‘Schedule an exam’ option.

Step 3: The next page will allow you to choose the sponsor for your examination. Peoplecert is the name of the sponsor of ITIL® Foundation.

Step 4: Clicking on the sponsor name will give you an option to ‘create your account’ or ‘sign in’ if you’re already a member. This will allow you to schedule, change the dates or cancel the examination.

Step 5: After signing in, please follow the steps as mentioned in the Pearson VUE guideline to schedule your examination.

In order to locate the test center in New York for ITIL® V3 and ITIL® V4 exam through Pearson VUE, go to the official website - Here, click on ‘For test takers’ option and follow the given steps -

Step 1:
After you have successfully logged in, go to ‘For test takers’ and then go to the ‘Schedule an exam’ option.

Step 2: The next page will allow you to choose the sponsor for your examination. Peoplecert is the name of the sponsor of ITIL® Foundation.

Step 3: The sponsor page will have an option located on the right side of the web page, ‘Find a test center’

Step 4: The above step will take you to the search bar where you can put your preferred location. In this case type ‘New York’ on the search bar and click on ‘Search’ button to find various test centers near New York.

Step 5: The search option will reveal a list of centers which are located in or near New York.

Following are the Pearson VUE test centers in New York:

  1. ASA College

    151 Lawrence Street
    2FL ROOM 204
    Brooklyn, New York
    United States


  2. DeVry College of New York

    180 Madison Avenue
    16th Floor Entrance on 34th Street
    New York, New York
    United States


  3. Ace Institute of Technology

    312 West 36th Street
    2nd Floor
    New York, New York
    United States


  4. Alliance Computing Solutions NYC

    545 Eighth Avenue (bet 37th & 38th St)
    New York, New York 10018
    United States


  5. New York Business Institute

    124 East 40th Street
    Suite 801
    New York, New York 10016
    United States


The Prometric Centre in New York is located at:

Prometric Testing Center

Address: 1250 Broadway,
New York, New York
10001, USA

Phone: +1 646-690-0303

The cost of examination changes according to the different levels of examination. The chart below gives a holistic view of the ITIL certification cost as per the official PeopleCert website -

Sl No.

ITIL® Exam Cost (V3 & V4)

Price for the USA


ITIL®V3  Foundation



ITIL® V4 Foundation



ITIL® Intermediate

Service Lifecycle Modules

Service Strategy


Service Design


Service Transition


Service Operation


Continual Service Improvement


Service Capability Modules

Operational Support and Analysis


Planning, Protection, and Optimization


Release, Control, and Validation


Service Offerings and Agreements



ITIL® Practitioner



ITIL® Managing Across the Lifecycle


ITIL® Cost - New York

If you’re residing in New York, your training for the ITIL® V4 Certification where you will be guided by an instructor, will be at a cost of USD 899. It will be a 2 weeks online course offered by KnowledgeHut.

Following are the components which are included in the ITIL® V4 Certification cost - 

  • ITIL Practice Tests 
  • ITIL® Study Guide 

In the practice tests, the user has an option of selecting either full-length practice papers or subjective. If needed, you can further buy more practice sheets in the ITIL certification websites from $25 to $50.

Similarly, the Study guide is also available in their popular paperback version or one can get the soft copy edition. The soft copy costs just around $30. 

ITIL® Training in New York

These are the pointers you must keep in mind while choosing your ITIL® V4 Certification Training Institutes in New York -

  • The training institute must be accredited by Axelos through Peoplecert. 
  • The rate of candidates clearing the examination must be high.
  • The mentors, guides and trainers must be highly qualified individuals as they will play a crucial role in building your knowledge. 
  • The institute must provide the students with an exclusive map of what they will study throughout their preparation along with other queries.
  • The training should be as interactive as possible. It should have aspects like role plays, consulting and live case studies. These will help the student grasp the concepts better.
  • Ultimately, you should be satisfied that you will get the right value for the money you’ve invested in your training.

Following professionals can take up the ITIL® V4 Certification Training -

Sr. No



Business Leaders


Executives, SMEs, and Managers


IT & Business Supervisory staff


IT Architects


IT audit managers


IT Consultants


IT Planners


IT Professionals (System,

Application, Voice, Network, Technical)


IT Security Managers


Service Designers


Team leaders

There are certain things that you need to keep in mind while searching for the best  ITIL® V4 Certification Trainer in New York. They are - 

  • Interact with the alumni of the institute you’re planning to join as they will be able to offer insights which you will not receive from anywhere else.
  • Make sure that the teaching staff consists of senior consultants and highly qualified professionals who know what they are doing, 
  • The training center must have a flexible support system which should assist the student at any time possible. 
  • Teaching experience matters a lot, make sure that the trainers are experienced.
  • Along with knowledge, you will need someone who is patient and helpful. Someone who won’t hesitate to repeat the concepts again if your doubt is not clear. So make sure that the trainers have a good attitude.
  • You must also consider the facilities that the training center can offer apart from teaching.
  • Make sure to know what are the teaching methods and techniques adopted by the institution and that you will be able to adopt it.
  • Ultimately, have a clear knowledge about the fee structure of the training institute.

In New York, you can avail online classroom training for ITIL® V4 Certification at $899. The classroom duration is 4 days.

While preparing for the ITIL® V4 Certification training in New York, you will understand the process of service management. This will further help you in the industry as you will have an in-depth knowledge of the process. Moreover, the framework for ITIL makes it possible for  candidates to keep updated throughout their ITIL journey. The benefits of ITIL certification are as follows -

Suitably equipped:
The ITIL® V4 training involves courses which prepare you according to the real-life incidents and live case studies. Moreover, your understanding of the ITIL framework is developed which helps you manage the work better than others in the workplace.

Also, as you are already aware of the ITIL process, you will be able to guide the organization to adapt to the framework. You will be able to easily explain the need and therefore appreciate the ITIL activities.

Better pay: It is well- known that the ITIL certification holders are highly valued and are preferred more than non-certified employees. The credentials of ITIL in your resume are a validation of your skills and expertise in the field. It is also proof of the value you can add to the organization.

Being better equipped with superior management skills also gives you an upper hand over others in terms of job selection. It was reported that an ITIL certified candidate can earn up to 15% more than others in the IT sector in New York.

Recognition of expertise: One of the best things about having an ITIL certification is that the credentials don't have any expiry date. So once you earn it, they will be the validation of your skills for the rest of your life. Moreover, ITIL certification will make others recognize your skills, be it your colleagues or seniors, and even the management.

Common terminology: The preparation for the certification will expose you to some inside ITIL terminologies. You can use them while communicating with clients to show your expertise in the field and hence make them rely on your skills. Moreover, the terminologies are common in the global industries and will help you express your ideas better.

Holistic view: The ITIL® V4 Certification training involves consulting and live-case studies. This prepares students and gives them a perspective on how to apply the knowledge and concepts in work-life. This detailed analysis makes it possible for the candidate to have a holistic view and work accordingly in the industry. It is this vision that makes it possible for the ITIL certified professional to see the bigger picture and implement decisions as per the requirements.

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ITIL Course Reviews

Vipul Gupta Group Project Manager
The training program was detailed in covering all the important topics relevant to the program with focus on key concepts important to the certification exam.

Attended ITIL® 4 Foundation workshop in January 2022

Krishna Rao Associate Director
The training was well-structured and well delivered by Sadasivam Rengaraj. He has good knowledge on the ITIL requirements and provided a good insight on the certification requirements.

Attended ITIL® 4 Foundation workshop in February 2021

Sachin Saxena SME
The training was fine. I suggest to include more sample tests in the curriculum. Also, some questions in the sample tests were sort of incomplete.

Attended ITIL® 4 Foundation workshop in February 2021

Sanket Ghule Technical Consultant
Thanks for the great training provided by Knowledge Hut. A big thanks to the Trainer Richa, I was able to complete ITIL4 Foundation Certification Successfully.

Attended ITIL® 4 Foundation workshop in January 2021

Kiran Ravindran Senior IT Asset Manager
I felt the training went really well. I have experienced many trainings where  people explain things via ppt and sometimes it is hard to get the audience interactive and engaged, but Mr. Manikandan's way of training was really amazing and helped us gain more knowledge around the industry. It was a useful session and thanks to Mani for all his inputs.

Attended ITIL® 4 Foundation workshop in December 2020

Ali Abdulle None
A Great instructor and a very interesting lecture. I’m very happy I took the ITIL® 4 Foundation Certification Course.

Attended ITIL® 4 Foundation workshop in December 2020

SAJEENA ELAYEDATH Senior Consultant Team Lead
The training was very good and meets all expectations. The training materials was also good. Wide knowledge of the trainer also helped a lot in understanding the concepts quickly. Thank you.

Attended ITIL® 4 Foundation workshop in November 2020

Robin Bantleman Project Manager
A well structured and conducted session. The trainer was aware of the topic and guided me well. This will help me achieve my work goals effectively.

Attended ITIL® 4 Foundation workshop in November 2020

ITIL Certification Course in New York

About New York 

New York is the most developed and the 4th most populous state in the USA. With an estimated 19.8 million residents, the state offers a good job opportunity for residents and people from other countries looking for employment here. The economy of the state is widely structured around the theme of finance and IT. Wall Street, the most famous financial district of the state is in Lower Manhattan. New York has been called the most economically developed city and a leading financial centre. Visitors touring around Wall Street and Lower Manhattan witness how rich and business-oriented this place is. ITIL, one of the leading courses and current hottest fields, is being now considered by many IT aspirants. 

Many IT aspirants are taking up ITIL foundation training in New York for better opportunity. The course is aimed to elevate the career of aspirants looking forward to getting into the IT industry. When companies introduce ITIL into a business, there will be some major improvements in terms of productivity and efficiency. With ITIL foundation online training in New York, the candidate can learn the entry level elements, concepts, and terminologies for future IT service. Keeping Ahead of the Curve, many more companies are mushrooming in New York, offering bigger opportunities for young people to take up jobs. Aspirants who have completed ITIL certification online training in New York will witness the credential for the long term.  

ITIL In New York 

KnowledgeHut assures of effective online training with proper resources. Many companies are approaching new technologies that can make the business run easily and effectively. This is coupled with proper integration and planning done according to the change in the IT market.  

KnowledgeHut empowers you to immerse yourself in this fascinating city by providing courses that can jumpstart your career. Certifications such as ITIL Foundation, PRINCE2, PMP, PMI-ACP, CSM, CEH, and others are among them. 

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