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ITIL® V4 Foundation Certification Training in Bangalore, India

Path to Become ITIL® MP & ITIL® SL

  • 16 hours of Instructor-led training
  • 16 PDUs (or 25 PDUs on completion of classroom training + 9 hrs of e-learning)
  • 180 days free e-learning on ITIL® V3 Foundation
  • KnowledgeHut is an ATO of Peoplecert and a Certified Partner of Axelos
  • Course fee includes Foundation exam fee
  • 2 sample papers to practice for the certification exam

ITIL® Course Overview

1) What is ITIL®?

Business and technology go hand in hand. In this era, one cannot exist without the other. In order for a company to be successful, both the IT and corporate objectives need to evolve. An IT Service Management (ITSM) is responsible for the development of the IT services driven by the knowledge of the current processes involved in the organization.

The Information Technology Infrastructure Library (ITIL®) is a framework designed for the standardization of selecting, planning, delivering, and maintaining the IT services and processes within an organization. The framework helps in achieving the predicted service delivery by improving efficiency. With the ITIL® framework, IT administrator works as a business service partner and not just back-end IT guy.

One of the reasons why ITIL® is so well-appreciated and demanded globally is because of its versatility. ITIL® has been designed by keeping in mind the needs of different organizations. This allows the organization to incorporate the framework according to their requirements. One can estimate the scalability and flexibility of ITIL® with the fact that it can be easily adapted due to its ability to work in alignment with other practices such as Six Sigma, COBIT or TOGAF.

2) Certification Levels in ITIL® 4

The ITIL® 4 certification scheme has been designed in a way to align it with the existing ITIL® v3 and provide a clear path for the practitioners to continue developing their skills.

Levels of ITIL Certification within the ITIL 4 Certification Scheme:

  • ITIL V4 Foundation - now available
  • ITIL Managing Professional (MP) - launching 2019/2020
  • ITIL Strategic Leader (SL) - launching H1 2020
  • ITIL 4 Master - launching H2 2020

ITIL V4 Foundation:

The ITIL® 4 Foundation Certificate is an introduction to ITIL® 4 framework. It allows the candidates to understand the IT Service Management by using the end-to-end operating model. It deals with the creation, delivery, and continual improvement of IT services and products. Professionals who are ITIL® 4 certified know who ITIL® can be used to enhance the IT Service Management.

ITIL® 4 is the next evolution of the ITIL® framework. It consists of a stream of four modules named ITIL® Managing Professional (ITIL® MP). These four modules are:

ITIL® Specialist Create, Develop and Support

This module includes the expansion of the current ITIL® scope to cover the creation of the services. It also covers the activities involving the ‘core’ service management.

In this module, the focus will be on integrating the value streams and activities for creating, delivering, and supporting IT-enabled services and products.

ITIL® Specialist Drive Stakeholder value

In this module, all the interaction and engagement between the service provider and the customer, suppliers, users, and partners will be covered. The main aim of this module is to use the IT-enabled services to convert demand into value.

This module will help the candidates gain knowledge about SLA design, CX and UX design, communication, multi-supplier management, customer journey mapping, relationship management and many more.

ITIL® Specialist High Velocity IT

This module explores the different ways in which the digital organizations and digital operating models function in high-velocity environments.

Working practices like Agile and Lean, and technologies like Automation, Automatic testing and Cloud are used to focus on the delivery of services and products in order to obtain maximum value.

ITIL® Strategist Direct Plan and Improve

This module helps the candidates hone their practical skills to create an organization that believes in learning and improving and has an effective strategic direction.

It will cover the impact of the different working practices in the organization. It also provides candidates with practices and strategies to plan and deliver improvements.

ITIL® V4 was introduced with new updates and schemes such as the embodiment of ITIL® Foundation and the ITIL® Master exams.

Once a student clears the foundation level examination, the next steps are the Managing Professional and Strategic Leader. Both these levels have a different set of examination and scheme.

    ITIL® Managing Professional (MP) is designed for apprentices who engage with technology and digital teams throughout the organization.

    They are not just confined to the IT departments. This course attempts to give experience and expertise to run successful teams, IT projects, and workflows.

    Modules cover ‘ITIL® Specialists’ in -

    • Drive Stakeholder Value
    • Create, Deliver and Support
    • High Velocity IT

    ITIL® Master




    ITIL®  Managing Professional

    ITIL® Strategic Leader











    ITIL® Leader


    deliver and









    Plan and



    Plan and


    Digital & IT


    ITIL® V4   Foundation

    This ITIL® Strategic Leader (SL) exam is designed for those who engage with “every digitally equipped assistance”. 

      The objective of this course is to develop the apprentice on how to utilize technology to address and deliver business procedure. It also emphasizes the role of IT in this process.

      ITIL V4 Syllabus includes -

        • ITIL® Leader – Digital & IT Strategy
        • ITIL® Strategist – Direct, Plan, and Improve

          Both of these exams end at the same level which is the ITIL® Master exam. It is the most advanced level in the examination.

        3) Certification Levels in ITIL® V3

        After the completion of classroom training and a written exam, the admins can complete their ITIL® training and get a certification.

        Levels of ITIL Certification within the ITIL V3 Certification scheme:

          • ITIL Foundation Certification Level
          • ITIL Practitioner Certification Level
          • ITIL Intermediate Certification Levels
          • ITIL Expert Level
          • ITIL Master Level

          1) ITIL® Foundation Certification

          This is the certificate for entry-level candidates and focuses on the key terminologies, elements, and concepts that will be used in the lifecycle of the ITIL®.

          2) ITIL® Practitioner Certification

          This certification will help the professional adapt the ITIL® framework according to the business objectives of their organization. This course can be taken up any time after a foundation certificate has been received. This course will also include metrics, communication, and organizational change management.

          3) ITIL® Intermediate Certifications 

          This certification covers different concepts associated with the ITSM. It is divided into two tracks- service lifecycle and service capability modules.

          4) ITIL® Expert

          At this stage, the admins will be able to demonstrate the entire scheme of ITIL®. After this certification, the admin will obtain skills pertaining to the best practices of the ITIL®. Apart from the exam, to earn this certification, one needs 17 credits from previous modules and managing across the lifecycle module.

          5) ITIL® Master

          This is the highest level of certification in which the admin needs to explain why they chose their areas of study, methods, and principles. There is no certification exam. The admin must submit written assignments and some oral interviews.

          4) Career Benefits of having ITIL® Certification

          Here are the top career benefits of having an ITIL® certification:

          1. You will gain a detailed insight into the ITIL® framework helping you manage work better.
          2. You will have better job prospects.
          3. You will be recognized for your expertise and management skills in the organization.
          4. You will be able to understand the common terminologies used in business across the industries.
          5. You will be able to better know the relation between business and IT.
          6. There are several ITIL® v3 certifications that will help you build sharper skills set.
          7. The ITIL® certifications will open doors for you in terms of job roles within your organization.
          8. ITIL® is used globally, so there is a lot of potential for job growth in the market.
          9. For a person who has ITIL® Training, ROI will be much higher.
          10. Certified ITIL® professional is in high demand and the market is stable enough for them to be in demand for a long time. So, investing in ITIL® certification is a low-risk effort.

          5) Benefits of implementing ITIL® in an Organization by ITIL® Certified Professional

          The overall goal of ITIL® is the improvement of the business service. There are a certain set of practices that helps IT service management. The support system of the business service is optimized using the capabilities of the people, process, technology, and suppliers.

            • ITIL® is one of the most accepted and recognized approaches to IT service management and delivery. It is well-regarded all over the world.
            • ITIL® is a set of practices, not methodology, making it compatible with popular frameworks like PRINCE2 and PMP.
            • ITIL® acts as a service provider by running the IT department. This makes IT into a core part of the business.
            • Processes like the ITIL® Incident Management and Problem Management that quickly restores the services and also creates workarounds.
            • ITIL® also allows organizations to prevent incidents by reviewing major incident reviews and eliminating root causes.
            • ITIL® helps your team better understand and manage customer expectations service level management and business relationship management.
            • Change Management is one of the disciplines of ITIL® that allows Continual Service Improvement (CSI).
            • ITIL® helps in the management of accounts, budget and charging requirements related to service costs.
            • Risk analysis and management activities are one of the processes involved in the ITIL.
            • ITIL® helps keep the customer satisfaction high giving the organization competitive management.

            6) Credit System & Transition from ITIL® V3 to ITIL® V4

            The ITIL® credit system is used to provide support to the certification scheme of the ITIL®. This is done by recognizing your investment in the certifications.

             ITIL® V3 Credit system

            In the ITIL® v3 credit system, a specific credit value is assigned to every ITIL® certification. It is done on the basis of its level of ITIL® content. After the candidate has completed the ITIL® examination, certification and credits are awarded. These credits can be used to get the ITIL® Expert level of certification. For this, the candidate must have at least 22 credits. The credits also include the 3 credits from the ITIL® practitioner that covers the full spectrum of ITIL® best practice.

            Before advancing to the ITIL® Expert, 17 credits are required to be earned. These can be earned in any order once the two credits for ITIL® Foundation have been completed.

            Here is detailed information on the credits assigned to different ITIL® Certification levels:

            ITIL® Certification Level


            ITIL® V3/V4 Foundation Certification

            2 credits

            ITIL® Intermediate Service Lifecycle stream:

            Service Strategy (SS)

            Service Design (SD)

            Service Transition (ST)

            Service Operation (SO)

            Continual Service Improvement (CSI)

            3 credits each

            ITIL® Intermediate Service Capability stream

            ·         Planning, Protection, and Optimization (PPO)

            ·         Service Offerings and Agreements (SOA)

            ·         Release, Control, and Validation (RCV)

            ·         Operational Support and Analysis (OSA)

            4 credits each

            ITIL® Managing Across the Lifecycle (MALC)

            5 credits

            The following credit values are needed for certification levels higher than the ITIL® Foundation:

            ITIL® Certification Level

            Number of Credits Required

            Composition of Credits

            ITIL® Foundation



            ITIL® Intermediate

            2 credits

            2 credits from ITIL® Foundation

            ITIL® Managing Across the Lifecycle (MALC)

            17 credits

            2 credits from ITIL® Foundation and a minimum of 15 credits from ITIL® Intermediate or complementary qualifications

            ITIL® Expert

            22 credits

            2 credits from ITIL® Foundation, minimum of 15 credits from either ITIL® Intermediate or complementary qualifications, and 5 credits from ITIL® MALC

            The transition from ITIL® v3 to ITIL® 4 scheme:

            One can gain the knowledge and skills required to learn the core concepts of the update while transitioning from ITIL® v3 to ITIL® 4 scheme.

              ITIL® v3 Foundation certified
              Once you have obtained the ITIL® v3 Foundation certification, you can straight away take the ITIL® 4 Foundation to transition into the new scheme. A new single exam will be required to cover the new material in the ITIL® 4 Foundation.

              ITIL® Intermediate/Practitioner level
              If you have started collecting credits from Intermediate or Practitioner levels, it is better to continue with the v3. This will help you prepare for the east transition while gaining the designation of the ITIL® Managing Professional.

              ITIL® v3 expert
              If you are on this level, get the ITIL® Managing Professional designation by taking the ITIL® Managing Professional Transition module as soon as it is released.

              After achieving the destination, you will only need to pursue the ITIL® Leader Digital and Strategy module instead of completing the ITIL® Strategic Leader stream. Completing both the streams will make you eligible to move towards the ITIL® Master.

              7) What is ITIL® Service Capability:

              ITIL® Service Capability modules:

              • ITIL® Operational Support and Analysis
              • ITIL® Planning, Protection, and Optimization
              • ITIL® Release, Control, and Validation
              • ITIL® Service Offerings and Agreements

              ITIL® Operational Support and Analysis

              • ITIL® Operational Support and Analysis (OSA) module focuses on enabling event, problem, incident, access, request, IT operations, technical, and application management.
              • This module teaches organizations and individuals, the management of day-to-day operations of IT services.
              • The candidates also learn the implementation of the ITIL® processes enabling them to deliver and support IT services. 
              • The worth of this module is 4 credits.

              ITIL® Planning, Protection, and Optimization

              • One of the certifications of the ITIL® Service Capability workstream is the Planning, Protection, and Optimization (PPO) module.
              • The module focuses on enabling availability, capacity, demand management, information security, and IT service continuity.
              • Based on the ITIL® Service Design publication, the PPO course helps to develop an understanding of the ITIL® Service Design processes.
              • The PPO module is worth 4 credits.

              ITIL® Release, Control, and Validation

              • This module focuses on the practical applications of Release, Control, and Validation (RCV). 
              • This includes enabling plans, test, and implementing new services to meet the needs of the user and organization.
              • The course’s content is from the guidance contained in the ITIL® Service Transition publication.
              • The module is worth 4 credits.

              ITIL® Service Offerings and Agreements

              • ITIL Service Offerings and Agreements (SOA) focuses on the practical applications of the SOA practices to enable portfolio, service catalog, service level, supplier, demand, and financial management.
              • This course is based on the guidance mentioned in the ITIL® Service Design and ITIL® Service Strategy publications.
              • This course helps the candidates understand the stages of the lifecycle of ITIL® – service strategy, design, transition, and continual improvement. 
              • The SOA module can help you earn 4 credits.

              8) Why ITIL® V4 was launched by Axelos?

              The most significant purpose for developing an advanced version of the ITIL® V3 was because of its specific shortcomings. These are -
                    1. An unsatisfactory involvement with the ITSM Community
                    2. Incompetent to perceive the current trends in software developments and IT services.

              The latest version addressed the bad relationship issues by giving them heads-up as it will publish the updates in the community, thus avoiding any hindrance in the free flow of data. Moreover, to give the students a complete overview from the beginning, the whole foundation course under the ITIL® V4 has been revised. It is updated based on the requirements of modern business. What makes these revisions so accurate is the fact that they are based on the feedback of millions of ITIL® practitioners and are completely practical.

              Evolution of ITIL® V4 -

                • Evolved ITIL® practices in the wider context of customer experience, value streams, and digital transformation.
                • Embracing advanced ways of connecting with the community by adapting to the new ways of working such as DevOps, Agile and Lean hence promoting new alliances.
                • The framework of ITIL® V4 is designed to give comprehensive guidance to organizations on how they should address the new service management challenges effectively and utilize the latest technologies which will help them transform digitally.
                • Designed to assist the organization to provide effective governance and deliver accurate IT service management which is flexible, coordinated and integrated. The flexibility also allows the organization to provide accurate data all over the business without any interruptions to the free flow of data, ultimately improving the customer experience.
                • This update has made the ITIL® way more extensible. agile, and collaborative.

                What you will learn

                • The concepts, terms and terminology of ITIL®
                • ITIL® 4 best practices and how to implement them to streamline processes for continuous improvement

                • Fundamentals of Service Management, Service Lifecycle and other IT-enabled services.

                • Applying practices learnt to improve business decisions and optimize customer expectations

                • An in-depth preparation for ITIL® 4 Foundation certification


                There are no specific prerequisites for this course, and Axelos has not defined any specific eligibility criteria for the ITIL® 4 Foundation exam. However, the ITIL® 4 Foundation certification is in itself a prerequisite for the higher levels of ITIL® qualifications.

                3 Months FREE Access to all our E-learning courses when you buy any course with us

                Who should take this ITIL Certification?

                • IT professionals
                • Business managers
                • Business process owners
                • Project managers
                • Students and individuals with interest in IT Services Management
                • ITSM Managers and aspiring ITSM Managers
                • Professionals working in other areas of IT like digital, product, development and service.
                • ITIL certified professionals who want to transition to the new version V4


                ITIL® Exam Prep

                The KnowledgeHut exam plan has been meticulously planned and created by resourcing ITIL® 4 questionnaires and exam blueprints. These will give you maximum learning benefit for clearing the exam at the very first attempt.

                The KnowledgeHut Guarantee

                Our USP is the quality of our training. Our instructors have created the most comprehensive curriculum for you to clear the exam. Check our 100% refund guarantee!

                Certification Journey Support

                Not just in learning, but you will get support in all aspects of the certification. Right from assistance with enrolling for exams to solving your doubts post workshop, we have your back!

                ITIL® Course Curriculum

                1.1 Recall the definition of:

                • Service (2.3.1)
                • Utility (2.5.4)
                • Warranty (2.5.4)
                • Customer (2.2.2)
                • User (2.2.2)
                • Service management (2.0)
                • Sponsor (2.2.2)

                1.2 Describe the key concepts of creating value with services (2.1,2.1.1, 2.2 and all subsections of 2.5):

                • Cost
                • Value
                • Organization
                • Outcome
                • Output
                • Risk
                • Utility
                • Warranty

                1.3 Describe the key concepts of service relationships: (2.3.2, 2.4, 2.4.1 ):

                • Service offering
                • Service relationship management
                • Service provision
                • Service consumption

                2.1 Describe the nature, use and interaction of the guiding principles (4.3, 4.3.8)2.2 Explain the use of the guiding principles (4.3):

                • Focus on value(4.3.1–
                • Start where you are (4.3.2–
                • Progress iteratively with feedback(4.3.3–
                • Collaborate and promote visibility (4.3.4–
                • Think and work holistically(4.3.5–
                • Keep it simple and practical(4.3.6–
                • Optimize and automate(4.3.7–

                3.1 Describe the four dimensions of service management (3):

                • Organizations and people (3.1)
                • Information and technology (3.2)
                • Partners and suppliers (3.3)
                • Value streams and processes (3.4-3.4.2)

                5.1 Describe the interconnected nature of the service value chain and how this supports value streams (4.5)5.2 Describe the purpose of each value chain activity:

                • Plan (4.5.1)
                • Improve (4.5.2)
                • Engage (4.5.3)
                • Design & transition (4.5.4)
                • Obtain/build (4.5.5)
                • Deliver & support (4.5.6)

                6.1 Recall the purpose of the following ITIL practices:

                • In formation security management (5.1.3)
                • Relationship management (5.1.9)
                • Supplier management (5.1.13)
                • IT asset management (5.2.6)
                • Monitoring and event management (5.2.7)
                • Release management (5.2.9)
                • Service configuration management (5.2.11)
                • Deployment management (5.3.1)
                • Continual improvement (5.1.2)
                • Change control (5.24)
                • Incident management (5.2.5)
                • Problem management (5.2.8)
                • Service request management (5.2.16)
                • Service desk (5.2.14)
                • Service level management (5.2.15)

                6.2 Recall definitions of the following ITIL terms:

                • IT asset (5.2.6)
                • Event (5.2.7)
                • Configuration item (5.2.11)
                • Change (5.2.4)
                • Incident (5.2.5)
                • Problem (5.2.8)
                • Known error (5.2.8)

                7.1 Explain the following ITIL practices in detail, excluding how they fit within the service value chain:

                • Continual improvement (5.1.2) including:
                  • The continual improvement model (4.6, fig 4.3)
                • Change control (5.2.4)
                • Incident management (5.2.5)
                • Problem management (5.2.8)
                • Service request management (5.2.16)
                • Service desk (5.2.14)
                • Service level management (5.2.15–

                ITIL® Certification Process

                ITIL® Salary & Role Based:

                The average salary of an Incident Manager ITIL® V3 certification based in Bangalore is INR 5,88,538 per annum. The annual salary of the Incident Manager ranges between INR 2,98,682 to INR 9,23,755 in Bangalore

                According to Glassdoor, the annual salary paid by companies based in Bangalore to an ITIL® V3 certified Problem Manager can range from a minimum of INR 3,68,000 and to a maximum of INR 8,34,000.

                The average annual salary of a Change Manager with an ITIL® V3 certification is INR 6,46,341 in Bangalore. The compensation of the Change Manager based in Bangalore ranges between INR 3,36,205 to INR 12,09,930 per annum.

                A Business Relationship Manager with an ITIL® V3 certification earns an average remuneration of INR 4,30,018 per year in Bangalore. The annual pay of the Business Relationship Manager based in Bangalore ranges between INR 2,34,072 to INR 8,29,659

                The average annual salary of a Project Manager with an ITIL® V3 certification in Bangalore is INR 14,45,685. A Project Manager based in Bangalore earns a yearly compensation of INR 7,35,139 to INR 23,39,175.

                A Service Delivery Manager with an ITIL® V3 certification based in Bangalore earns an average annual salary of Rs. 14,76,815. The annual salary of the Service Delivery Manager ranges between Rs. 5,74,609 to Rs. 24,53,495 in Bangalore

                The responsibilities and salaries of the ITIL® V3 Service Strategy roles in Bangalore are as follows:

                Sl No.
                ITIL Roles
                Salary in Bangalore (per annum)
                1.Business Relationship Manager
                A Business Relationship Manager is responsible for identifying customer needs, maintaining a positive relationship with the customer, and ensure that the needs have been met by the service provider with an appropriate catalogue of services.

                2.Demand Manager
                The responsibilities of a Demand Manager involves anticipating, influencing, and understanding the customer demand for services.

                3.Financial Manager
                The responsibilities of a Financial Manager include managing the accounting, budgeting, and charging requirements of the IT service provider.
                INR 12,24,570
                4.IT Steering Group (ISG)
                It comprises of the senior management from business and IT, and reviews the business and IT strategies to ensure that they are aligned.

                5.Service Portfolio Manager
                The role demands to develop strategies to be used to serve customers in cooperation with the IT Steering Group.
                INR 13,00,000

                The responsibilities and salaries of the ITIL® V3 Service Design Roles in Bangalore are as follows:

                Sl No.
                Salaries (per annum)
                1.Applications Analyst
                An Applications Analyst manages applications throughout their lifecycle.
                INR 4,57,217
                2.Availability Manager
                The role of Availability Manager is to improve the IT services by analyzing, defining, measuring, and planning.

                3.Capacity Manager
                Capacity Managers ensure that infrastructure and services are delivered in the agreed capacity and performance targets in a timely and cost-effective manner.

                4.Compliance Manager
                Compliance Managers are responsible to ensure that all the guidelines and standards are followed, also, they must check if the consistent accounting or other practices are being employed.
                INR 8,50,881
                5.Enterprise Architect
                Enterprise Architects are responsible for maintaining an essential component of a business, known as the Enterprise Architecture (EA) including their interrelations.
                INR 25,57,057
                6.Information Security Manager
                The confidentiality, integrity, and availability of an organisation’s information, assets, IT services, and data is ensured by the Information Security Manager.
                INR 17,76,970
                7.IT Service Continuity Manager
                It is the responsibility of the IT Service Continuity Manager to manage the risks that could seriously impact IT services.

                8.Risk Manager
                A Risk Manager assesses, recognize and control risks by analysing the value of assets to the business.

                9.Service Catalogue Manager
                A Service Catalogue Manager is responsible for ensuring the accuracy of all the information with the Service Catalogue and keep it up-to-date.

                10.Service Design Manager
                Service Design Managers are responsible for coming up with new and improved services by producing quality, secure, and resilient designs.

                11.Service Level Manager
                The Service Level Manager needs to ensure that all the Operational Level Agreements, Service Management processes, and Underpinning Contracts are appropriate for the agreed service level targets.

                12.Service Owner
                Service Owner acts as the counterpart of the Service Level Manager while negotiating Operational Level Agreements (OLAs).

                13.Supplier Manager
                Supplier Manager is responsible to ensure that the contracts with the suppliers support the needs of the business, and they meet their contractual commitments.

                14.Technical Analyst
                Technical Analysts uses their expertise to provide technical support for managing the IT infrastructure.
                INR 7,02,717

                The responsibilities and salaries of the ITIL® V3 Service Transition Roles and Boards in Bangalore are as follows:

                Sl No.
                Salaries (per annum)
                1.Application Developer
                The Application Developer develops and maintains custom applications as well as customize the products from software vendors to provide the required functionality for IT services.
                INR 5,78,209
                2.Change Advisory Boards (CAB)
                Change Advisory Board (CAB) comprises of a group of people who advise the Change Manager in the prioritization, assessment, and scheduling of Changes.

                3.Change Manager
                The primary objective of a Change Manager is to make beneficial Changes with minimum disruption to IT services.
                INR 6,61,172
                4.Configuration Manager
                A Configuration Manager is responsible for maintaining the information about Configuration Items which are required for delivering IT services.

                5.Emergency Change Advisory Board (ECAB)
                Emergency Change Advisory Board (ECAB) is a subset of the Change Advisory board who decides about high impact Emergency Change.

                6.Knowledge Manager
                The primary goal of a Project Manager is to improve efficiency by gathering, analyzing, storing, and sharing knowledge and information.

                7.Project Manager
                A Project Manager is responsible for deploying a major release within the predicted cost, time, and quality estimates by planning and coordinating the resources.
                INR 16,52,000
                8.Release Manager
                The primary objective of a Release Manager is to protect the integrity of the live environment and ensure that the correct components are released.
                INR 10,52,918
                9.Test Manager
                The Test Manager ensures that the customer expectations are met through the deployed releases and services and verifies that the IT Operations is able to support the new service.
                INR 14,54,746

                The responsibilities and salaries of the ITIL® V3 Service Operation Roles and Boards in Bangalore are as follows:

                Sl No.
                Salaries (per annum)
                1.1st Level Support
                The 1st Level Support is responsible to register and classify received incidents and respond immediately in order to promptly restore a failed IT service.

                2.2nd Level Support
                The 2nd Level Support is responsible to take over incidents which cannot be solved by the 1st Level Support. In case they fail to come up with a solution, the Incident is passed on to the Problem Management.

                3.3rd Level Support
                The third-party suppliers are the 3rd Level Support who provides the solution to an incident when requested by the 2nd Level Support.

                4.Access Manager
                The Access Manager prevents access to non-authorised users and grants the right to use a service to the authorised users.

                5.Facilities Manager
                A Facilities Manager manages the physical environment where the IT infrastructure is located. For example, power and cooling, building access management, and environmental monitoring.
                INR 5,81,796
                6.Incident Manager
                The Incident Manager carries out the corresponding reporting for the effective implementation of the Incident Management process.
                INR 5,83,723
                7.IT Operations Manager
                The role of an IT Operations Manager involves ensuring that all day-to-day operational activities are carried out in a reliable and timely way.
                INR 14,84,154
                8.IT Operator
                The primary role of an IT Operator is to perform the day-to-day operational activities like performing backups, ensuring that scheduled jobs are performed, and installing standard equipment in the data center.

                9.Major Incident Team
                Major Incident Team is an established team which comprises of the IT managers and technical experts and lead by the Incident Manager to concentrate on the resolution of a Major Incident.

                10.Problem Manager
                A Problem Manager manage the lifecycle of all problems so that incidents do not happen again and minimize the impact of Incidents that cannot be prevented.

                11.Service Request Fulfilment Group
                A Service Request Fulfilment Group specializes in the fulfillment of certain types of Service Requests.

                The responsibilities and salaries of the ITIL® V3  Continual Service Improvement Roles in Bangalore are as follows:

                Sl No.
                Salaries (per annum)
                1.CSI Manager
                The responsibilities of a Continual Service Improvement (CSI) Manager include managing improvements to IT services and IT Service Management processes.

                2.Process Architect
                A Process Architect is responsible for maintaining the Process Architecture while coordinating all changes to processes and making sure that all processes cooperate in a seamless way.

                3.Process Owner
                The responsibilities of a Process Owner include design, sponsorship, and continual improvement of a process and its metrics.

                ITIL® Exam:

                You need to adopt the PDCA Cycle or Plan-Do-Check-Act method to prepare for your ITIL® V4 Certification exam. The PDCA Cycle consists of:
                Plan: Create a study plan after completing one round of reading the ITIL lifecycle and create a study plan. Answer ITIL Foundation exam questions and take full-length practice tests.

                Do: In this step, you need to put above plan into action.

                Check: Once you implement your plan, you need to review your scores and assess the areas for improvement.

                Act: Once you figure out the areas that you need to improve, you need to try and improve it through revision, taking the test, and review until you achieve your target score.

                Prometric is a trusted provider of technology-enabled testing and assessment that offers market-leading test development and test delivery solutions in order to enable clients to develop and launch global testing programs as well as measure program results and data accurately. It uses Web or utilise a robust network for more than 10,000 test centers in more than 160 countries in order to deliver test flexibility.
                It is a wholly-owned subsidiary of ETS that reliably develops, delivers, and administers more than 10 million tests every year for approximately 400 clients who hails from different fields like academic, finance, government, healthcare, professional, corporate, and information technology (IT).

                You can register for your ITIL® V4  Foundation exam session on Prometric. In order to so, you need to log in to www.prometric.com and then follow the following steps to register for your respective exam:
                Step 1: Once you log in to the Prometric page, you need to click on the ‘SCHEDULE MY TEST’ option which you can find on the slider of the home page.

                Step 2: That will lead to a page where you need to choose the test sponsor for your ITIL® V4 Foundation exam. The test sponsor for ITIL® V4 Foundation exam is PeopleCert.

                Step 3: Clicking on the test sponsor’s name will lead you to the product page of PeopleCert where you will be able to find all the exams which are conducted by PeopleCert.

                Step 4: Next, you need to click on the ‘SCHEDULE MY TEST’ option available on the page.

                Step 5: That would take you to a page where you need to select your country. You need to select ‘INDIA’ from the list to schedule your appointment for ITIL® V4 Foundation exam in Bangalore. After selecting the country you need to click on ‘Next’.

                Step 6: Once you click ‘Next’, you will land on a page which consists of information on registration requirements and what you need to bring to the testing center. After reading the information you need to click on ‘Next’.

                Step 7: The above step leads you to another information page which consists of the Privacy Policy Review. You need to agree to the conditions mentioned on the page and click on ‘Next’ to proceed to the next page.

                Step 8: In the next page, you need to confirm if you are pre-approved for testing accommodation for the exam.

                Step 9: In this step, you are asked to provide your Eligibility ID and the first 4 characters of your Last Name.

                Step 10: Once the above information matches, you’ll end up on a page where you need to choose the date and time of your choice. In fact, this page will let you know the available options to choose the date and time for your exam.

                Step 11: Your appointment is complete after your appointment verification process is over, once you choose your test center and provide other additional information.

                Pearson VUE is a part of Pearson, which is the world’s largest learning company with more than 35,000 employees across the globe. Further, it is the ideal choice of more than 450 credential owners around the world.
                The credential owners choose Pearson VUE in order to help in developing, managing, delivering, and growing their testing programs. Moreover, Pearson VUE is the leader in computer-based testing that handles online practice tests to high-stakes, proctored exams that require the most secured testing environments in the industry.

                You can schedule your appointment for the ITIL® V3 2011 Foundation exam through  Pearson VUE. The following steps will guide you to schedule your ITIL® V3 2011 Foundation exam:
                Step 1: First, you need to log in to: www.pearsonvue.com .

                Step 2: Once you log in, you need to click on ‘For test takers’ and click on ‘Schedule an exam’.

                Step 3: The landing page will give an option to choose the name of the sponsor of your exam. You need to enter ‘Peoplecert’ in the column, as it’s the sponsor of ITIL® Foundation.

                Step 4: Clicking on PeopleCert will take you to a page where you need to ‘Sign in’ or ‘Create account’ to schedule, reschedule, or cancel your ITIL® Foundation exam.

                Step 5: Once you sign in successfully, you need to follow the steps in order to schedule your ITIL® Foundation exam through Pearson VUE.

                Once you log in to  www.pearsonvue.com, you need to click on ‘For test takers’. You need to follow these steps in order to locate the test center:
                Step 1: Once you click on ‘For test takers’, a drop down list appears from which you need to click on ‘Schedule an exam’.

                Step 2: The above step will take you to a page where you need to enter the name of your test sponsor. You need to enter ‘PeopleCert’ for ITIL® exam.

                Step 3: Once you land on the PeopleCert page you will be able to see ‘Find a test center’ on the right side of the page.

                Step 4: Clicking on ‘Find a test center’ will take you to a page which will show a search bar, asking for the location where you are trying to find the test center. You need to enter ‘Bangalore’ on the search bar and then click on ‘Search’.

                Step 5: The above step will reflect a list of test centers available in Bangalore.

                You can locate the nearest Pearson VUE test centers in Bangalore are situated in:

                1. Trainocate Networks India Pvt Ltd.
                  #78/1 Royal Barter, 1st Floor
                  Residency Road
                  Karnataka - 560025

                  Phone: 080 4050 0999

                2. Arrina Education Services Pvt Ltd.

                  1st Floor, Shantaram Centre
                  Langford Road, Langford Town
                  Karnataka 560025

                  Phone: 080 4922 3000

                3. Indian School of Commerce, Bengaluru

                  10/1, 4th Floor, Lakshmi Narayan Complex
                  Palace Road, Vasanth Nagar
                  Opp Shangrila Hotel
                  Karnataka 560052

                4. Truesmart Technologies

                  No. 24, First Floor, MM Road
                  Near Frazer Town Police Station
                  Main Road
                  Karnataka 560005

                  Phone: 090362 52117

                5. NIIT Limited - Malleswaram, Bangalore

                  No 25, 1st Floor, Padmashree Mansion
                  Sampige Road, Malleswaram
                  Karnataka 560003

                  Phone: 080 3027 4601

                The Prometric Centre in Bangalore is located at:
                Prometric Testing Pvt Ltd.
                Address: 3rd Floor Tower B Prestige
                Shantiniketan, Bangalore.
                Phone:  080 4336 4785

                The exam fee is one of the components of ITIL Certification cost. The exam fee varies according to the level of  ITIL® Certification exam which can be clearly explained through the following chart:

                Sl No.

                ITIL® Exam Cost (V3 & V4)

                Price for India


                ITIL®V3  Foundation



                ITIL® V4 Foundation



                ITIL® Intermediate

                Service Lifecycle Modules

                Service Strategy


                Service Design


                Service Transition


                Service Operation


                Continual Service Improvement


                Service Capability Modules

                Operational Support and Analysis


                Planning, Protection, and Optimization


                Release, Control, and Validation


                Service Offerings and Agreements



                ITIL® Practitioner



                ITIL® Managing Across the Lifecycle


                ITIL® Certification cost:

                Instructor-Led training for your  ITIL® V4 Certification would cost you roughly around INR 19,999 in Bangalore. Usually, instructor-led training gives you 90 days of access to ITIL® V3 2011 Certification training in Bangalore.

                The  ITIL® V4 Certification cost comprises of certain additional or alternative cost components which are, ITIL® Study Guide and ITIL Practice Tests. While choosing the ITIL® study guide, you can either go for a popular paperback edition or you can bring down your ITIL Certification Cost by getting a soft copy if the same. The paperback edition of the ITIL® study guide will cost you $30.
                You can always access the full-length free practice tests for  ITIL® V4 Certification exam which are available online. Moreover, you can take a step ahead and buy the practice tests offered by some of the professional ITIL Certification exam websites for $25 to $50.

                ITIL® Training:

                There are a few prerequisites which you much consider while looking out for the best  ITIL® V4 Certification Training Institutes in Bangalore. They are:

                • The Training Institute must have accreditation from PeopleCert, APMG, and PECB.
                • The Training Institute must have AXELOS Accredited courseware that is being used by various partners, internationally.
                • You must also ensure that the Training Institute has a high passing rate.
                • The trainers and consultants must be accredited and experienced in the field.
                • You should also ensure that you are provided with an exclusive Pre-Courseware to come up with more specific queries.
                • Moreover, you should check if the training is based on Consulting exposure, role plays, live case studies, and should not be confined to slides.
                • Finally, you should feel assured that you’re getting value for your money that you have spent to get the  ITIL® V4 Certification.

                ITIL® V4 Certification Training can be taken up by the following professionals:

                • IT Professionals (System, Application, Voice, Network, Technical)
                • IT audit managers
                • Team leaders
                • IT & Business Supervisory staff
                • Executives, SMEs, and Managers
                • Service Designers
                • IT Planners
                • IT Architects
                • IT Security Managers
                • IT Consultants
                • Business Leaders

                There are certain prerequisites which you need to check while searching for the best  ITIL® V4 Certification Trainer in Bangalore. They are:

                • You should check if the trainers are ‘ITIL Master Certified’ and are Senior Consultants.
                • The trainer must provide support before, during, and after the exam.
                • Going further, you should check the total years of experience of the trainer in the field.
                • You should also try to find out about the attitude of the trainer towards the candidates.
                • Apart from the points listed above, you should also try to learn about the facilities provided by the trainer for learning.
                • You should further consider the Certification Exam Preparation techniques adopted by the trainer.
                • Finally, you should find out information about the fee structure of the  ITIL® V4 Certification Trainer.

                In order to take up a classroom training for ITIL® V4 Certification, you need to pay around INR 19,999 in Bangalore. The classroom training is usually covered in two to three days.

                Taking up an ITIL® V4 Certification training in Bangalore will help you to understand the service management process. The ITIL framework ensures that there exist a consistency and predictability in service delivery across various organisations, units, and processes. The benefits of ITIL® V4 Certification training can be marked down as follows:
                Better equipped: ITIL® V4 training gives you more insight into the ITIL framework and hence, you can manage the work better. Further, it will enable you to appreciate the need and application of the activities and processes involved in ITIL which will enhance your productivity and help you work more efficiently.

                Better pay: You always have better job prospects once you complete your ITIL® V4 certification. The certification gives you an upper hand in the ITSM sphere compared to other non-certified candidates. An ITIL® certified professional can expect more than a 15% hike in his/her average annual salary in Bangalore. Although, the salary figures can vary from individual to individual based on total years of work experience but you can be assured about an increment in your salary after the completion of the ITIL® V4 certification.

                Recognition of expertise: Having an ITIL® V4 certification under your belt will help you to get recognized for both your expertise and skills in managing the services in your organization. Be assured that both your senior management and colleagues would appreciate your effective management of the services and processes.

                Common terminology: ITIL® V4 certification exposes you to the ITIL framework which helps you to know the common terminologies used across industries and countries.

                Holistic view: The ITIL® V4 Certification training gives you a detailed insight into the role of IT service and infrastructure in various businesses. This helps you to understand the bigger picture and enables you to make a valuable contribution to the organization.

                Meet your instructors

                Become an Instructor

                BKS Prasad

                PMP,ITIL,PRINCE 2

                My Vision: To implement my experience which I gained through working, training in the corporate worldto enhance the business and continue to impart my knowledge to the people in turn learn and gainexperience.

                View Profile

                Bhupinder Singh

                project management

                Mr. Bhupinder Singh, is an accomplished, recognized expert, and individual in Six Sigma Implementation projects with more than a decade and a half long career & experience at major multinationals in Quality and operations function.

                He is a Practising leader in Six Sigma subject matter and is passionate about developing core competencies of people interested in Six Sigma subject. He has successfully implemented Six Sigma and Lean in various organizations and Processes in India, Malaysia, United States and Other Countries.
                He is also a Lean Expert, ISO 9000 Auditor, Balanced Scorecard Implementation Expert, PMP,CBAP,ECBA,CCBA, ITIL & Six Sigma Deployment Leader with rich Operations and Process excellence related experience in Services & IT domains.

                His experience lies in various domains like ITES, ITSM, Software Organizations & financial companies. As a Master Black Belt and Deployment Leader, he has trained professionals within the organization and has guided high value lean, Black Belt and Green Belt projects and has worked on and mentored high worth (some projects over $3million benefit) improvement projects.

                With deep implementation expertise in Balanced Score Card, BPM, Process Reengineering, CMM & Simulation, he has led BPM (Business Process Management) initiative in various organizations.
                His projects on Process Reengineering and simulations have been presented at national and international levels.

                He also has the credit of training and mentoring middle and senior management personnel in Lean, Balanced Score Card, CMM, Blue Ocean Vs Red Ocean Strategy and Statistical Process Control in addition to Six Sigma.

                View Profile

                Santhosh Kannan


                Santosh has significant work experience of over 16+ years with exposure to different Process Management Systems/Frameworks, Operations, IT strategy and Governance.

                He is a passionate trainer par excellence, having worked with Indian and multinational companies in India and abroad, delivering training and consulting services across the globe, across industries.
                He has been associated with Indian and Multinational organizations, leading the Service Management, Quality Management Systems, Operations, Information Technology Services and Information Security Management Systems, and playing leadership roles responsible for business function results.
                He has worked across many domains and possesses a good amount of cross-domain experience.

                View Profile

                Chandra M R

                PRINCE 2, ITIL,DEVOPS,PMP

                A professional having extensive experience in IT Governance, IT Service Management, Information Security, Consulting, Project Management, Customer engagement, Prospect conversion, Training, Audit and leading people & project teams. Poses’ excellent skills in defining and implementing effective policies and procedures & have excellent leadership, presentations and communication skills. Have handled the responsibilities in the areas mentioned below, for the projects across the globe, in IT & Telecom Industry.

                 Define IT Strategy, aligning to business strategy to meet business objectives
                 Define, Deploy and Monitor IT Services and IT Processes
                 To set and provide the direction to the IT Organization to achieve business goals & Objectives
                 Provide Consultancy Services & Project Management Services for ITSM, ITES & Telecom Projects.
                 Ensure the business retention and growth through effective business relationship management.
                 Achieving Service Delivery Objectives through Adherence to Quality & SLA needs, Improvement initiatives, Non-linearity derive etc.,
                 Conduct Training on IT Service Management & Project Management based on ITIL & PMP, and on Organization Processes etc.,

                Certification & Training:

                IT Service Management:

                 ITIL Expert 
                 TIPA (Tudor IT Process Assessment) Lead Assessor 
                 COBIT 5
                 ISO 20000 (Trained)

                Project Management:

                 Project Management Professional (PMP)
                 PRINCE2

                Quality Management:  ISO 9001 (Trained)

                Information Security:  ISO 27001 (Trained) 

                Org Practices:

                 DevOps
                 HORENSO

                A firm believer of that, “Business success can be seen only if customer see value in the services”, “Proactive Service Management is the secret of achieving service excellence”

                Won 2nd Prize in the nation level debate competition on "Product, Program & Portfolio Management"​

                View Profile

                ManiKandan KH


                Service Management courses:
                ITIL Foundation 
                ITIL Service Strategy 
                ITIL Service Design 
                ITIL Service Transition 
                ITIL Service Operation 
                ITIL Continual Service Improvement 
                ITIL Service Offerings & Agreements 
                ITIL Planning Protection & Optimisation
                ITIL Release Control & Validation 
                ITIL Operational Support & Analysis 
                ITIL Managing Across all the Lifecycles
                ITIL Practitioner

                Project Management courses:
                PRINCE2 Foundation 
                PRINCE2 Practitioner 
                PRINCE2 Agile
                PMI - PMP
                PMI - ACP

                Business Simulations:
                Apollo 13 ITSM Simulation

                DevOps Foundation from DevOps Institute

                View Profile

                Maheshwar Nynaru


                • An overall experience of 25+ years in Banking and IT • Freelance consultant – Project Management andIT Service Management • PMP Certified • ITIL 2011 Expert Level Certified • APMG and EXIN AccreditedTrainer for all ITIL Lifecycle modules and MALC • Delivered 100+ ITIL and PMP trainings

                View Profile

                reviews on our popular courses

                Review image

                I had attended the 2-day ITIL Foundation training. The trainer was very knowledgeable and gave real examples to explain all the concepts.

                Sanchita Biswas

                Project Manager
                Attended ITIL® V4 Foundation Certification workshop in October 2019
                Review image

                A collaborative and informative session. I liked how the trainer explained the things with live examples.

                Abdul Aziz Nadaf

                Sr. Quality Assurance Engineer
                Attended ITIL® V4 Foundation Certification workshop in August 2019
                Review image

                It was an excellent workshop that I had ever attended and the instructor was very knowledgeable. The course delivery included many current market examples.

                Mohammed Sadhik

                KSA IT Lead
                Attended ITIL® V4 Foundation Certification workshop in August 2019
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                KnowledgeHut is an excellent coaching institute which provides detailed coaching and relevant areas. Instructors are knowledgeable and would repeat concepts till you are clear about them. This course was definitely worth the money.

                Subramanian S

                Operations Specialist
                Attended ITIL® V4 Foundation Certification workshop in July 2019
                Review image

                A very well-conducted training by KnowledgeHut, and thanks to the Mr. Maheshwar for conducting such a wonderful training.

                Sriram Subramaniyan

                Project Manager
                Attended ITIL® V4 Foundation Certification workshop in July 2019
                Review image

                The training atmosphere was very good. The trainer also very good and explained everything with real-time examples which helped us understand the concepts in more efficient way.

                Rambabu Kosuru

                Attended ITIL® V4 Foundation Certification workshop in July 2019
                Review image

                The course ware and the training imparted in the classroom session by our experienced trainer Mr. Maheshwar Nynaru helped me to clear the ITIL® V4 Foundation Certification within 2 days. I am glad that I chose the right training organization and the right trainer to get trained on this ITSM course. Thanks KnowledgeHut!

                Arijit Gupta

                Senior Support Engineer
                Attended ITIL® V4 Foundation Certification workshop in July 2019
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                All the facilities provided were awesome. Trainer was thorough with the content and helped us along our learning journey.

                Ramit Amithabh

                Operations Engineer
                Attended ITIL® V4 Foundation Certification workshop in July 2019



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                Please send in an email to support@knowledgehut.com, and we will answer any queries you may have! 

                Have More Questions?

                ITIL® V4 Foundation Certification Course in Bangalore

                Designed to help individuals to clear the ITIL? Foundation Exam at the very first attempt, KnowledgeHut?s ITIL? Foundation training in Bangalore is suitable for professionals who are required to understand how to transform their business using the best practices and guidelines laid out in the ITIL framework. IT Managers, Sys Admins, Database Admins and Quality analysts are among those who would derive great benefit from this ITIL? training in Bangalore. There is no specific prerequisite for attending this course, but basic background knowledge of IT services would help you to grasp the fundamentals more quickly. The IT Infrastructure Library, or ITIL, lays out a comprehensive process framework that transforms IT services through technology, aligning it with business needs by streamlining and managing end-to-end processes of the production environment. ITIL? Foundation certification demonstrates that you have the basic skills needed to provide business-driven IT services that are focussed on fulfilling customer needs. The ITIL? Foundation Certification training in Bangalore helps you achieve the Foundation certification that is mandatory for moving on to higher levels such as the Intermediate and Advanced levels in IT Service Management. At KnowledgeHut, we offer a well-structured course in ITIL? Certification in Bangalore that is delivered by industry experts over 2 days. On completion, you will get 16 PDUs, or you can also complete an additional 9 hours of e-learning and then avail of 25 PDUs. This ITIL? Foundation Training in Bangalore has been created by experts in the industry and will cover the entire course of study leading up to the exam. You will also be able to practice your skills with 4 mock exams that will help you understand your strengths and weaknesses.