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ITIL® V4 Foundation Certification Training in Bangalore, India

Path to Become ITIL® MP & ITIL® SL

  • 16 hours of Instructor-led training
  • 16 PDUs (or 25 PDUs on completion of classroom training + 9 hrs of e-learning)
  • KnowledgeHut is an ATO of Peoplecert and a Certified Partner of Axelos
  • Course fee includes Foundation exam fee
  • 2 sample papers to practice for the certification exam

Online Classroom (Weekday)

Mar 30 - Apr 02 12:30 PM - 04:30 PM ( IST )

INR 19999

INR 16999

Online Classroom (Weekday)

Mar 30 - Apr 02 07:30 PM - 11:30 PM ( IST )

INR 19999

INR 16999

ITIL® Course Overview

1) What is ITIL®?

Business and technology go hand in hand and in order for a company to be successful, both the IT and corporate objectives need to evolve. IT Service Management (ITSM) is responsible for the development of the IT services driven by the knowledge of the current processes involved in the organization.

The Information Technology Infrastructure Library (ITIL®) is a framework designed for the standardization of selecting, planning, delivering, and maintaining the IT services and processes within an organization or with respect to services delivered to customers. The framework helps in achieving the predicted service delivery by improving efficiency.

One of the reasons why ITIL® is so well-appreciated and in demand globally is because of its versatility. ITIL® has been designed by keeping in mind the needs of different organizations. This allows the organization to incorporate the framework according to their requirements. One can estimate the scalability and flexibility of ITIL® with the fact that it can be easily adapted due to its ability to work in alignment with other practices such as Six Sigma, COBIT or TOGAF.

2) Certification Levels in ITIL® 4

The ITIL® 4 certification scheme has been designed in a way to align it with the existing ITIL® v3 and provide a clear path for the practitioners to continue developing their skills.

Below are the four certification levels within the ITIL® 4 scheme:

  • ITIL V4 Foundation - now available
  • ITIL Managing Professional (MP) - launching 2020
  • ITIL Strategic Leader (SL) - launching H1 2020
  • ITIL 4 Master - launching H2 2020

ITIL® V4 was introduced with new updates and schemes such as the embodiment of ITIL® Foundation and the ITIL® Master exams.

Once a student clears the foundation level examination, the next steps are the Managing Professional and Strategic Leader. Both these levels have a different set of examination and scheme.

ITIL V4 Foundation:

The ITIL® 4 Foundation Certificate is an introduction to ITIL® 4 framework. It allows the candidates to understand the IT Service Management by using the end-to-end operating model. It deals with the creation, delivery, and continual improvement of IT services and products. ITIL® 4 certified professionals can use the framework to enhance the IT Service Management capabilities in their organizations.

ITIL Managing Professional (MP)

ITIL® Managing Professional (MP) is designed for professionals who engage with technology and digital teams throughout the organization.

They are not just confined to the IT departments. This course attempts to give experience and expertise to run successful teams, IT projects, and workflows.

Modules cover ‘ITIL® Specialists’ in -

  • Drive Stakeholder Value
  • Create, Deliver and Support
  • High Velocity IT

ITIL 4 Managing Professional (ITIL MP) is a stream of four modules that are part of ITIL 4, the next evolution of ITIL.

ITIL® Specialist Create, Develop and Support

This module includes the expansion of the current ITIL® scope to cover the creation of the services. It also covers the activities involving the ‘core’ service management.

In this module, the focus will be on integrating the value streams and activities for creating, delivering, and supporting IT-enabled services and products.

ITIL® Specialist Drive Stakeholder value

In this module, all the interaction and engagement between the service provider and the customer, suppliers, users, and partners will be covered. The main aim of this module is to use the IT-enabled services to convert demand into value.

This module will help the candidates gain knowledge about SLA design, CX and UX design, communication, multi-supplier management, customer journey mapping, relationship management and many more.

ITIL® Specialist High Velocity IT

This module explores the different ways in which the digital organizations and digital operating models function in high-velocity environments.

Working practices like Agile and Lean, and technologies like Automation, Automated testing and Cloud are used to focus on the delivery of services and products in order to obtain maximum value.

ITIL® Strategist Direct, Plan and Improve

This module helps the candidates hone their practical skills to create an organization that believes in learning and improving and has an effective strategic direction.

It will cover the impact of the different working practices in the organization. It also provides candidates with practices and strategies to plan and deliver improvements.

To obtain the designation ITIL 4 Managing Professional or ITIL 4 Strategic Leader, the candidate must complete all modules in each stream, with ITIL Strategist being a universal module for both streams.

ITIL® Master




ITIL®  Managing Professional

ITIL® Strategic Leader











ITIL® Leader


deliver and









Plan and



Plan and


Digital & IT


ITIL® V4   Foundation

ITIL® Strategic Leader (SL)

This ITIL® Strategic Leader (SL) exam is designed for those who engage with “every digitally equipped assistance”. 

    The objective of this course is to develop an apprentice on how to utilize technology to address and deliver business procedures. It also emphasizes the role of IT in this process.

    The two modules under SL are:

    Both of these exams end at the same level which is the ITIL® Master exam. It is the most advanced level in the examination.

    ITIL® Master

    This certification is a reflection of the holder’s ability to apply ITIL principles and techniques to the workplace and achieve desired business outcomes.

    3) Certification Levels in ITIL® V3

    After the completion of classroom training and a written exam, the admins can complete their ITIL® training and get a certification.

    Levels of ITIL Certification within the ITIL V3 Certification scheme:

      • ITIL Foundation Certification Level
      • ITIL Practitioner Certification Level
      • ITIL Intermediate Certification Levels
      • ITIL Expert Level
      • ITIL Master Level

      1) ITIL® Foundation Certification

      This is the certificate for entry-level candidates and focuses on the key terminologies, elements, and concepts that will be used in the lifecycle of the ITIL®.

      2) ITIL® Practitioner Certification

      This certification will help the professional adapt the ITIL® framework according to the business objectives of their organization. This course can be taken up any time after a foundation certificate has been received. This course will also include metrics, communication, and organizational change management.

      3) ITIL® Intermediate Certifications 

      This certification covers different concepts associated with the ITSM. It is divided into two tracks- service lifecycle and service capability modules.

      4) ITIL® Expert

      At this stage, the Service Management professionals will be able to demonstrate the entire scheme of ITIL®. After this certification, the admin will obtain skills pertaining to the best practices of the ITIL®. Apart from the exam, to earn this certification, one needs 17 credits from previous modules and managing across the lifecycle module.

      5) ITIL® Master

      This is the highest level of certification in which the Service Management professional needs to explain why they chose their areas of study, methods, and principles. There is no certification exam. The Service Management professional must submit written assignments and some oral interviews.

      4) Career Benefits of having ITIL® Certification

      Here are the top career benefits of having an ITIL® certification:

      1. You will gain a detailed insight into the ITIL® framework helping you manage work better.
      2. You will have better job prospects.
      3. You will be recognized for your expertise and management skills in the organization.
      4. You will be able to understand the common terminologies used in business across the industries.
      5. You will be able to better know the relation between business and IT.
      6. There are several ITIL® v3 certifications that will help you build industry-relevant skills and competencies.
      7. The ITIL® certifications will open doors for you in terms of job roles within your organization.
      8. ITIL® is used globally, so there is a lot of potential for job growth in the market.
      9. For a person who has ITIL® Training, remuneration and pay scales will be much higher.
      10. Certified ITIL® professionals are in high demand and the market is stable enough for them to be in demand for a long time. So, investing in ITIL® certification is a low-risk effort.

      5) Benefits of implementing ITIL® in an Organization by ITIL® Certified Professionals

      The overall goal of ITIL® is the improvement of the business service. There are a certain set of practices that helps IT service management. The support system of the business service is optimized using the capabilities of the people, process, technology, and suppliers.

      • ITIL® is one of the most accepted and recognized approaches to IT service management and delivery. It is well-regarded all over the world.
      • ITIL® is a set of practices, not methodology, making it compatible with popular frameworks like PRINCE2 and PMP.
      • ITIL® acts as a service provider by running the IT department. This makes IT a core part of the business.
      • Processes like the ITIL® Incident Management and Problem Management quickly restore the services and also create workarounds.
      • ITIL® also allows organizations to prevent incidents by performing or conducting major incident reviews and eliminating root causes.
      • ITIL® helps your team better understand and manage customer expectations through service level management and business relationship management.
      • Change enablement and Continual Improvement enable the organization to align the services and products to the changing internal and external environments.
      • ITIL® helps in the management of accounts, budget and charging requirements related to service costs.
      • Risk analysis and management activities are one of the processes involved in the ITIL.
      • ITIL® helps keep the customer satisfaction high giving the organization competitive management.

      6) Credit System & Transition from ITIL® V3 to ITIL® V4

      The ITIL® credit system is used to provide support to the certification scheme of the ITIL®. This is done by recognizing your investment in the certifications.

       ITIL® V3 Credit system

      In the ITIL® v3 credit system, a specific credit value is assigned to every ITIL® certification. It is done on the basis of its level of ITIL® content. After the candidate has completed the ITIL® examination, certification and credits are awarded. These credits can be used to get the ITIL® Expert level of certification. For this, the candidate must have at least 22 credits. The credits can also include the 3 credits from the ITIL® practitioner that covers the full spectrum of ITIL® best practice.

      Before advancing to the ITIL® Expert, 17 credits are required to be earned. These can be earned in any order once the two credits for ITIL® Foundation have been completed.

      Here is detailed information on the credits assigned to different ITIL® Certification levels:

      ITIL® Certification Level


      ITIL® V3/V4 Foundation Certification

      2 credits

      ITIL® Intermediate Service Lifecycle stream:

      Service Strategy (SS)

      Service Design (SD)

      Service Transition (ST)

      Service Operation (SO)

      Continual Service Improvement (CSI)

      3 credits each

      ITIL® Intermediate Service Capability stream

      ·         Planning, Protection, and Optimization (PPO)

      ·         Service Offerings and Agreements (SOA)

      ·         Release, Control, and Validation (RCV)

      ·         Operational Support and Analysis (OSA)

      4 credits each

      ITIL® Managing Across the Lifecycle (MALC)

      5 credits

      The following credit values are needed for certification levels higher than the ITIL® Foundation:

      ITIL® Certification Level

      Number of Credits Required

      Composition of Credits

      ITIL® Foundation



      ITIL® Intermediate

      2 credits

      2 credits from ITIL® Foundation

      ITIL® Managing Across the Lifecycle (MALC)

      17 credits

      2 credits from ITIL® Foundation and a minimum of 15 credits from ITIL® Intermediate or complementary qualifications

      ITIL® Expert

      22 credits

      2 credits from ITIL® Foundation, minimum of 15 credits from either ITIL® Intermediate or complementary qualifications, and 5 credits from ITIL® MALC

      The transition from ITIL® v3 to ITIL® 4 scheme:

      One can gain the knowledge and skills required to learn the core concepts of the update while transitioning from ITIL® v3 to ITIL® 4 scheme.

        ITIL® v3 Foundation certified
        Once you have obtained the ITIL® v3 Foundation certification, you can straight away take the ITIL® 4 Foundation to transition into the new scheme. A new single exam will be required to cover the new material in the ITIL® 4 Foundation.

        ITIL® Intermediate/Practitioner level
        If you have started collecting credits from Intermediate or Practitioner levels, it is better to continue with the v3. This will help you prepare for an easy transition while gaining the designation of the ITIL® Managing Professional.

        ITIL® v3 expert
        If you are on this level, get the ITIL® Managing Professional designation by taking the ITIL® Managing Professional Transition module.

        After achieving the designation, you will only need to pursue the ITIL® Leader Digital and Strategy module instead of completing the ITIL® Strategic Leader stream. Completing both the streams will make you eligible to move towards the ITIL® Master.

        7) What is ITIL® V3 Service Capability:

        ITIL® Service Capability modules:

        • ITIL® Operational Support and Analysis
        • ITIL® Planning, Protection, and Optimization
        • ITIL® Release, Control, and Validation
        • ITIL® Service Offerings and Agreements

        ITIL® Operational Support and Analysis

        • ITIL® Operational Support and Analysis (OSA) module focuses on enabling event, problem, incident, access, request, IT operations, technical, and application management.
        • This module teaches organizations and individuals, the management of day-to-day operations of IT services.
        • The candidates also learn the implementation of the ITIL® processes enabling them to deliver and support IT services. 
        • The worth of this module is 4 credits.

        ITIL® Planning, Protection, and Optimization

        • One of the certifications of the ITIL® Service Capability workstream is the Planning, Protection, and Optimization (PPO) module.
        • The module focuses on enabling availability, capacity, demand management, information security, and IT service continuity.
        • Based on the ITIL® Service Design publication, the PPO course helps to develop an understanding of the ITIL® Service Design processes.
        • The PPO module is worth 4 credits.

        ITIL® Release, Control, and Validation

        • This module focuses on the practical applications of Release, Control, and Validation (RCV). 
        • This includes enabling plans, test, and implementing new services to meet the needs of the user and organization.
        • The course’s content is from the guidance contained in the ITIL® Service Transition publication.
        • The module is worth 4 credits.

        ITIL® Service Offerings and Agreements

        • ITIL Service Offerings and Agreements (SOA) focuses on the practical applications of the SOA practices to enable portfolio, service catalogue, service level, supplier, demand, and financial management.
        • This course is based on the guidance mentioned in the ITIL® Service Design and ITIL® Service Strategy publications.
        • This course helps the candidates understand the stages of the lifecycle of ITIL® – service strategy, design, transition, and continual improvement. 
        • The SOA module can help you earn 4 credits.

        8) Why was ITIL® V4  launched by Axelos?

        The most significant purpose for developing an advanced version of the ITIL® V3 was because of its specific shortcomings. These are -
              1. An unsatisfactory involvement with the ITSM Community
              2. Incompetent to perceive the current trends in software developments and IT services.

        The latest version addressed the bad relationship issues by giving them a heads-up as it will publish the updates in the community, thus avoiding any hindrance in the free flow of data. Moreover, to give the students a complete overview from the beginning, the whole foundation course under the ITIL® V4 has been revised. It is updated based on the requirements of modern business. What makes these revisions so accurate is the fact that they are based on the feedback of millions of ITIL® practitioners and are completely practical.

        Evolution of ITIL® V4 -

          • Evolved ITIL® practices in the wider context of customer experience, value streams, and digital transformation.
          • Embracing advanced ways of connecting with the community by adapting to the new ways of working such as DevOps, Agile and Lean hence promoting new alliances.
          • The framework of ITIL® V4 is designed to give comprehensive guidance to organizations on how they should address the new service management challenges effectively and utilize the latest technologies which will help them transform digitally.
          • Designed to assist the organization to provide effective governance and deliver accurate IT service management which is flexible, coordinated and integrated. The flexibility also allows the organization to provide accurate data all over the business without any interruptions to the free flow of data, ultimately improving the customer experience.
          • This update has made the ITIL® framework way more extensible. agile, and collaborative.

          What you will learn

          • The concepts, terms and terminology of ITIL®
          • ITIL® 4 best practices and how to implement them to streamline processes for continuous improvement

          • Fundamentals of Service Management, Service Lifecycle and other IT-enabled services.

          • Applying practices learnt to improve business decisions and optimize customer expectations

          • An in-depth preparation for ITIL® 4 Foundation certification


          There are no specific prerequisites for this course, and Axelos has not defined any specific eligibility criteria for the ITIL® 4 Foundation exam. However, the ITIL® 4 Foundation certification is in itself a prerequisite for the higher levels of ITIL® qualifications.

          3 Months FREE Access to all our E-learning courses when you buy any course with us

          Who should take this ITIL® Certification?

          • IT professionals
          • Business managers
          • Business process owners
          • Project managers
          • Students and individuals with interest in IT Services Management
          • ITSM Managers and aspiring ITSM Managers
          • Professionals working in other areas of IT like digital, product, development and service.
          • ITIL certified professionals who want to transition to the new version V4


          ITIL® Exam Prep

          The KnowledgeHut exam plan has been meticulously planned and created by resourcing ITIL® 4 questionnaires and exam blueprints. These will give you maximum learning benefit for clearing the exam at the very first attempt.

          The KnowledgeHut Guarantee

          Our USP is the quality of our training. Our instructors have created the most comprehensive curriculum for you to clear the exam. Check our 100% refund guarantee!

          Certification Journey Support

          Not just in learning, but you will get support in all aspects of the certification. Right from assistance with enrolling for exams to solving your doubts post workshop, we have your back!

          ITIL® Course Curriculum

          • Best Practice
          • ITIL History
          • ITIL Framework
          • ITIL Service Value System
          • The Four Dimensions Model
          • Benefits of ITIL
          • Service
          • Service Management
          • Value
          • Outputs Vs Outcomes
          • Costs
          • Risks
          • Utility and Warranty
          • Stakeholders
          • Value Co-creation
          • Products and Services
          • Service Offerings
          • Service Relationship
          • The ITIL Guiding Principles
          • Nature, Use and Interaction of the Guiding Principles
          • Focus on value
          • Start where you are
          • Progress iteratively with feedback
          • Collaborate and promote visibility
          • Think and work holistically
          • Keep it simple and practical
          • Optimize and automate
          • The Four Dimensions of Service Management
          • Organization and People
          • Information and Technology
          • Partners and Suppliers
          • Value Streams and Processes
          • External Factors
          • Service Value System Overview
          • Service Value Chain
            • Plan
            • Improve
            • Engage
            • Design and Transition
            • Obtain/Build
            • Deliver and Support
          • ITIL Management Practices
          • Information Security Management
          • Relationship Management
          • Supplier Management
          • IT Asset Management
          • Monitoring and Event Management
          • Release Management
          • Service Configuration Management
          • Deployment Management
          • Change Enablement
          • Incident Management
          • Problem Management
          • Service Request Management
          • Service Desk
          • Service Level Management
          • Continual Improvement

          ITIL® Certification Process

          ITIL® Salary & Role Based:

          The average salary of an Incident Manager ITIL® V3 certification based in Bangalore is INR 5,88,538 per annum. The annual salary of the Incident Manager ranges between INR 2,98,682 to INR 9,23,755 in Bangalore

          According to Glassdoor, the annual salary paid by companies based in Bangalore to an ITIL® V3 certified Problem Manager can range from a minimum of INR 3,68,000 and to a maximum of INR 8,34,000.

          The average annual salary of a Change Manager with an ITIL® V3 certification is INR 6,46,341 in Bangalore. The compensation of the Change Manager based in Bangalore ranges between INR 3,36,205 to INR 12,09,930 per annum.

          A Business Relationship Manager with an ITIL® V3 certification earns an average remuneration of INR 4,30,018 per year in Bangalore. The annual pay of the Business Relationship Manager based in Bangalore ranges between INR 2,34,072 to INR 8,29,659

          The average annual salary of a Project Manager with an ITIL® V3 certification in Bangalore is INR 14,45,685. A Project Manager based in Bangalore earns a yearly compensation of INR 7,35,139 to INR 23,39,175.

          A Service Delivery Manager with an ITIL® V3 certification based in Bangalore earns an average annual salary of Rs. 14,76,815. The annual salary of the Service Delivery Manager ranges between Rs. 5,74,609 to Rs. 24,53,495 in Bangalore

          The responsibilities and salaries of the ITIL® V3 Service Strategy roles in Bangalore are as follows:

          Sl No.
          ITIL Roles
          Salary in Bangalore (per annum)
          1.Business Relationship Manager
          A Business Relationship Manager is responsible for identifying customer needs, maintaining a positive relationship with the customer, and ensure that the needs have been met by the service provider with an appropriate catalogue of services.

          2.Demand Manager
          The responsibilities of a Demand Manager involves anticipating, influencing, and understanding the customer demand for services.

          3.Financial Manager
          The responsibilities of a Financial Manager include managing the accounting, budgeting, and charging requirements of the IT service provider.
          INR 12,24,570
          4.IT Steering Group (ISG)
          It comprises of the senior management from business and IT, and reviews the business and IT strategies to ensure that they are aligned.

          5.Service Portfolio Manager
          The role demands to develop strategies to be used to serve customers in cooperation with the IT Steering Group.
          INR 13,00,000

          The responsibilities and salaries of the ITIL® V3 Service Design Roles in Bangalore are as follows:

          Sl No.
          Salaries (per annum)
          1.Applications Analyst
          An Applications Analyst manages applications throughout their lifecycle.
          INR 4,57,217
          2.Availability Manager
          The role of Availability Manager is to improve the IT services by analyzing, defining, measuring, and planning.

          3.Capacity Manager
          Capacity Managers ensure that infrastructure and services are delivered in the agreed capacity and performance targets in a timely and cost-effective manner.

          4.Compliance Manager
          Compliance Managers are responsible to ensure that all the guidelines and standards are followed, also, they must check if the consistent accounting or other practices are being employed.
          INR 8,50,881
          5.Enterprise Architect
          Enterprise Architects are responsible for maintaining an essential component of a business, known as the Enterprise Architecture (EA) including their interrelations.
          INR 25,57,057
          6.Information Security Manager
          The confidentiality, integrity, and availability of an organisation’s information, assets, IT services, and data is ensured by the Information Security Manager.
          INR 17,76,970
          7.IT Service Continuity Manager
          It is the responsibility of the IT Service Continuity Manager to manage the risks that could seriously impact IT services.

          8.Risk Manager
          A Risk Manager assesses, recognize and control risks by analysing the value of assets to the business.

          9.Service Catalogue Manager
          A Service Catalogue Manager is responsible for ensuring the accuracy of all the information with the Service Catalogue and keep it up-to-date.

          10.Service Design Manager
          Service Design Managers are responsible for coming up with new and improved services by producing quality, secure, and resilient designs.

          11.Service Level Manager
          The Service Level Manager needs to ensure that all the Operational Level Agreements, Service Management processes, and Underpinning Contracts are appropriate for the agreed service level targets.

          12.Service Owner
          Service Owner acts as the counterpart of the Service Level Manager while negotiating Operational Level Agreements (OLAs).

          13.Supplier Manager
          Supplier Manager is responsible to ensure that the contracts with the suppliers support the needs of the business, and they meet their contractual commitments.

          14.Technical Analyst
          Technical Analysts uses their expertise to provide technical support for managing the IT infrastructure.
          INR 7,02,717

          The responsibilities and salaries of the ITIL® V3 Service Transition Roles and Boards in Bangalore are as follows:

          Sl No.
          Salaries (per annum)
          1.Application Developer
          The Application Developer develops and maintains custom applications as well as customize the products from software vendors to provide the required functionality for IT services.
          INR 5,78,209
          2.Change Advisory Boards (CAB)
          Change Advisory Board (CAB) comprises of a group of people who advise the Change Manager in the prioritization, assessment, and scheduling of Changes.

          3.Change Manager
          The primary objective of a Change Manager is to make beneficial Changes with minimum disruption to IT services.
          INR 6,61,172
          4.Configuration Manager
          A Configuration Manager is responsible for maintaining the information about Configuration Items which are required for delivering IT services.

          5.Emergency Change Advisory Board (ECAB)
          Emergency Change Advisory Board (ECAB) is a subset of the Change Advisory board who decides about high impact Emergency Change.

          6.Knowledge Manager
          The primary goal of a Project Manager is to improve efficiency by gathering, analyzing, storing, and sharing knowledge and information.

          7.Project Manager
          A Project Manager is responsible for deploying a major release within the predicted cost, time, and quality estimates by planning and coordinating the resources.
          INR 16,52,000
          8.Release Manager
          The primary objective of a Release Manager is to protect the integrity of the live environment and ensure that the correct components are released.
          INR 10,52,918
          9.Test Manager
          The Test Manager ensures that the customer expectations are met through the deployed releases and services and verifies that the IT Operations is able to support the new service.
          INR 14,54,746

          The responsibilities and salaries of the ITIL® V3 Service Operation Roles and Boards in Bangalore are as follows:

          Sl No.
          Salaries (per annum)
          1.1st Level Support
          The 1st Level Support is responsible to register and classify received incidents and respond immediately in order to promptly restore a failed IT service.

          2.2nd Level Support
          The 2nd Level Support is responsible to take over incidents which cannot be solved by the 1st Level Support. In case they fail to come up with a solution, the Incident is passed on to the Problem Management.

          3.3rd Level Support
          The third-party suppliers are the 3rd Level Support who provides the solution to an incident when requested by the 2nd Level Support.

          4.Access Manager
          The Access Manager prevents access to non-authorised users and grants the right to use a service to the authorised users.

          5.Facilities Manager
          A Facilities Manager manages the physical environment where the IT infrastructure is located. For example, power and cooling, building access management, and environmental monitoring.
          INR 5,81,796
          6.Incident Manager
          The Incident Manager carries out the corresponding reporting for the effective implementation of the Incident Management process.
          INR 5,83,723
          7.IT Operations Manager
          The role of an IT Operations Manager involves ensuring that all day-to-day operational activities are carried out in a reliable and timely way.
          INR 14,84,154
          8.IT Operator
          The primary role of an IT Operator is to perform the day-to-day operational activities like performing backups, ensuring that scheduled jobs are performed, and installing standard equipment in the data center.

          9.Major Incident Team
          Major Incident Team is an established team which comprises of the IT managers and technical experts and lead by the Incident Manager to concentrate on the resolution of a Major Incident.

          10.Problem Manager
          A Problem Manager manage the lifecycle of all problems so that incidents do not happen again and minimize the impact of Incidents that cannot be prevented.

          11.Service Request Fulfilment Group
          A Service Request Fulfilment Group specializes in the fulfillment of certain types of Service Requests.

          The responsibilities and salaries of the ITIL® V3  Continual Service Improvement Roles in Bangalore are as follows:

          Sl No.
          Salaries (per annum)
          1.CSI Manager
          The responsibilities of a Continual Service Improvement (CSI) Manager include managing improvements to IT services and IT Service Management processes.

          2.Process Architect
          A Process Architect is responsible for maintaining the Process Architecture while coordinating all changes to processes and making sure that all processes cooperate in a seamless way.

          3.Process Owner
          The responsibilities of a Process Owner include design, sponsorship, and continual improvement of a process and its metrics.

          ITIL® Exam:

          You need to adopt the PDCA Cycle or Plan-Do-Check-Act method to prepare for your ITIL® V4 Certification exam. The PDCA Cycle consists of:
          Plan: Create a study plan after completing one round of reading the ITIL lifecycle and create a study plan. Answer ITIL Foundation exam questions and take full-length practice tests.

          Do: In this step, you need to put above plan into action.

          Check: Once you implement your plan, you need to review your scores and assess the areas for improvement.

          Act: Once you figure out the areas that you need to improve, you need to try and improve it through revision, taking the test, and review until you achieve your target score.

          Prometric is a trusted provider of technology-enabled testing and assessment that offers market-leading test development and test delivery solutions in order to enable clients to develop and launch global testing programs as well as measure program results and data accurately. It uses Web or utilise a robust network for more than 10,000 test centers in more than 160 countries in order to deliver test flexibility.
          It is a wholly-owned subsidiary of ETS that reliably develops, delivers, and administers more than 10 million tests every year for approximately 400 clients who hails from different fields like academic, finance, government, healthcare, professional, corporate, and information technology (IT).

          You can register for your ITIL® V4  Foundation exam session on Prometric. In order to so, you need to log in to and then follow the following steps to register for your respective exam:
          Step 1: Once you log in to the Prometric page, you need to click on the ‘SCHEDULE MY TEST’ option which you can find on the slider of the home page.

          Step 2: That will lead to a page where you need to choose the test sponsor for your ITIL® V4 Foundation exam. The test sponsor for ITIL® V4 Foundation exam is PeopleCert.

          Step 3: Clicking on the test sponsor’s name will lead you to the product page of PeopleCert where you will be able to find all the exams which are conducted by PeopleCert.

          Step 4: Next, you need to click on the ‘SCHEDULE MY TEST’ option available on the page.

          Step 5: That would take you to a page where you need to select your country. You need to select ‘INDIA’ from the list to schedule your appointment for ITIL® V4 Foundation exam in Bangalore. After selecting the country you need to click on ‘Next’.

          Step 6: Once you click ‘Next’, you will land on a page which consists of information on registration requirements and what you need to bring to the testing center. After reading the information you need to click on ‘Next’.

          Step 7: The above step leads you to another information page which consists of the Privacy Policy Review. You need to agree to the conditions mentioned on the page and click on ‘Next’ to proceed to the next page.

          Step 8: In the next page, you need to confirm if you are pre-approved for testing accommodation for the exam.

          Step 9: In this step, you are asked to provide your Eligibility ID and the first 4 characters of your Last Name.

          Step 10: Once the above information matches, you’ll end up on a page where you need to choose the date and time of your choice. In fact, this page will let you know the available options to choose the date and time for your exam.

          Step 11: Your appointment is complete after your appointment verification process is over, once you choose your test center and provide other additional information.

          Pearson VUE is a part of Pearson, which is the world’s largest learning company with more than 35,000 employees across the globe. Further, it is the ideal choice of more than 450 credential owners around the world.
          The credential owners choose Pearson VUE in order to help in developing, managing, delivering, and growing their testing programs. Moreover, Pearson VUE is the leader in computer-based testing that handles online practice tests to high-stakes, proctored exams that require the most secured testing environments in the industry.

          You can schedule your appointment for the ITIL® V3 2011 Foundation exam through  Pearson VUE. The following steps will guide you to schedule your ITIL® V3 2011 Foundation exam:
          Step 1: First, you need to log in to: .

          Step 2: Once you log in, you need to click on ‘For test takers’ and click on ‘Schedule an exam’.

          Step 3: The landing page will give an option to choose the name of the sponsor of your exam. You need to enter ‘Peoplecert’ in the column, as it’s the sponsor of ITIL® Foundation.

          Step 4: Clicking on PeopleCert will take you to a page where you need to ‘Sign in’ or ‘Create account’ to schedule, reschedule, or cancel your ITIL® Foundation exam.

          Step 5: Once you sign in successfully, you need to follow the steps in order to schedule your ITIL® Foundation exam through Pearson VUE.

          Once you log in to, you need to click on ‘For test takers’. You need to follow these steps in order to locate the test center:
          Step 1: Once you click on ‘For test takers’, a drop down list appears from which you need to click on ‘Schedule an exam’.

          Step 2: The above step will take you to a page where you need to enter the name of your test sponsor. You need to enter ‘PeopleCert’ for ITIL® exam.

          Step 3: Once you land on the PeopleCert page you will be able to see ‘Find a test center’ on the right side of the page.

          Step 4: Clicking on ‘Find a test center’ will take you to a page which will show a search bar, asking for the location where you are trying to find the test center. You need to enter ‘Bangalore’ on the search bar and then click on ‘Search’.

          Step 5: The above step will reflect a list of test centers available in Bangalore.

          You can locate the nearest Pearson VUE test centers in Bangalore are situated in:

          1. Trainocate Networks India Pvt Ltd.
            #78/1 Royal Barter, 1st Floor
            Residency Road
            Karnataka - 560025

            Phone: 080 4050 0999

          2. Arrina Education Services Pvt Ltd.

            1st Floor, Shantaram Centre
            Langford Road, Langford Town
            Karnataka 560025

            Phone: 080 4922 3000

          3. Indian School of Commerce, Bengaluru

            10/1, 4th Floor, Lakshmi Narayan Complex
            Palace Road, Vasanth Nagar
            Opp Shangrila Hotel
            Karnataka 560052

          4. Truesmart Technologies

            No. 24, First Floor, MM Road
            Near Frazer Town Police Station
            Main Road
            Karnataka 560005

            Phone: 090362 52117

          5. NIIT Limited - Malleswaram, Bangalore

            No 25, 1st Floor, Padmashree Mansion
            Sampige Road, Malleswaram
            Karnataka 560003

            Phone: 080 3027 4601

          The Prometric Centre in Bangalore is located at:
          Prometric Testing Pvt Ltd.
          Address: 3rd Floor Tower B Prestige
          Shantiniketan, Bangalore.
          Phone:  080 4336 4785

          The exam fee is one of the components of ITIL Certification cost. The exam fee varies according to the level of  ITIL® Certification exam which can be clearly explained through the following chart:

          Sl No.

          ITIL® Exam Cost (V3 & V4)

          Price for India


          ITIL®V3  Foundation



          ITIL® V4 Foundation



          ITIL® Intermediate

          Service Lifecycle Modules

          Service Strategy


          Service Design


          Service Transition


          Service Operation


          Continual Service Improvement


          Service Capability Modules

          Operational Support and Analysis


          Planning, Protection, and Optimization


          Release, Control, and Validation


          Service Offerings and Agreements



          ITIL® Practitioner



          ITIL® Managing Across the Lifecycle


          ITIL® Certification cost:

          Instructor-Led training for your  ITIL® V4 Certification would cost you roughly around INR 19,999 in Bangalore. Usually, instructor-led training gives you 90 days of access to ITIL® V3 2011 Certification training in Bangalore.

          The  ITIL® V4 Certification cost comprises of certain additional or alternative cost components which are, ITIL® Study Guide and ITIL Practice Tests. While choosing the ITIL® study guide, you can either go for a popular paperback edition or you can bring down your ITIL Certification Cost by getting a soft copy if the same. The paperback edition of the ITIL® study guide will cost you $30.
          You can always access the full-length free practice tests for  ITIL® V4 Certification exam which are available online. Moreover, you can take a step ahead and buy the practice tests offered by some of the professional ITIL Certification exam websites for $25 to $50.

          ITIL® Training:

          There are a few prerequisites which you much consider while looking out for the best  ITIL® V4 Certification Training Institutes in Bangalore. They are:

          • The Training Institute must have accreditation from PeopleCert, APMG, and PECB.
          • The Training Institute must have AXELOS Accredited courseware that is being used by various partners, internationally.
          • You must also ensure that the Training Institute has a high passing rate.
          • The trainers and consultants must be accredited and experienced in the field.
          • You should also ensure that you are provided with an exclusive Pre-Courseware to come up with more specific queries.
          • Moreover, you should check if the training is based on Consulting exposure, role plays, live case studies, and should not be confined to slides.
          • Finally, you should feel assured that you’re getting value for your money that you have spent to get the  ITIL® V4 Certification.

          ITIL® V4 Certification Training can be taken up by the following professionals:

          • IT Professionals (System, Application, Voice, Network, Technical)
          • IT audit managers
          • Team leaders
          • IT & Business Supervisory staff
          • Executives, SMEs, and Managers
          • Service Designers
          • IT Planners
          • IT Architects
          • IT Security Managers
          • IT Consultants
          • Business Leaders

          There are certain prerequisites which you need to check while searching for the best  ITIL® V4 Certification Trainer in Bangalore. They are:

          • You should check if the trainers are ‘ITIL Master Certified’ and are Senior Consultants.
          • Going further, you should check the total years of experience of the trainer in the field.
          • You should also try to find out about the attitude of the trainer towards the candidates.
          • Apart from the points listed above, you should also try to learn about the facilities provided by the trainer for learning.
          • You should further consider the Certification Exam Preparation techniques adopted by the trainer.
          • Finally, you should find out information about the fee structure of the  ITIL® V4 Certification Trainer.

          In order to take up a classroom training for ITIL® V4 Certification, you need to pay around INR 19,999 in Bangalore. The classroom training is usually covered in two to three days.

          Taking up an ITIL® V4 Certification training in Bangalore will help you to understand the service management process. The ITIL framework ensures that there exist a consistency and predictability in service delivery across various organisations, units, and processes. The benefits of ITIL® V4 Certification training can be marked down as follows:
          Better equipped: ITIL® V4 training gives you more insight into the ITIL framework and hence, you can manage the work better. Further, it will enable you to appreciate the need and application of the activities and processes involved in ITIL which will enhance your productivity and help you work more efficiently.

          Better pay: You always have better job prospects once you complete your ITIL® V4 certification. The certification gives you an upper hand in the ITSM sphere compared to other non-certified candidates. An ITIL® certified professional can expect more than a 15% hike in his/her average annual salary in Bangalore. Although, the salary figures can vary from individual to individual based on total years of work experience but you can be assured about an increment in your salary after the completion of the ITIL® V4 certification.

          Recognition of expertise: Having an ITIL® V4 certification under your belt will help you to get recognized for both your expertise and skills in managing the services in your organization. Be assured that both your senior management and colleagues would appreciate your effective management of the services and processes.

          Common terminology: ITIL® V4 certification exposes you to the ITIL framework which helps you to know the common terminologies used across industries and countries.

          Holistic view: The ITIL® V4 Certification training gives you a detailed insight into the role of IT service and infrastructure in various businesses. This helps you to understand the bigger picture and enables you to make a valuable contribution to the organization.

          Meet your instructors

          Become an Instructor

          Sam Elgawady


          A consultant and practitioner of ITSM, Project Management, Process Improvement, ITIL Capabilities and Lifecycle Trainer, and IT Business Analyst; Sam has over 15 years of experience in the IT industry.

          Having started his career as a computer technician, then a system administrator, he subsequently went on to play the roles of Business Analyst, IT Manager, IT Consultant, Project Manager, and Training Manager. He has implemented solutions, improved IT Processes, managed projects and delivered training initiatives, and workshops on various best practices including Project Management, ERP & CRM, Business Analysis, ITIL V2 and V3 Track, COBIT, ISO20K to a number of leading private and public sector organisations in Australia, Malaysia, Hong Kong, Egypt, Qatar, Oman, Nigeria, Kuwait, Jordan, KSA and UAE. His mentoring and counselling capabilities are beyond par and he brings in his vast experience while tutoring professionals who wish to become experts in their fields.

          View Profile

          Prayas Kad

          Lead Management Trainer & Consultant

          Prayas has over 15 years of IT experience spanning across Project & Test Management, Stakeholder Management, Software Validation & Verification, Data Migrations & Integration, Learning & Development Projects, Data warehousing, Business Intelligence and Software Developments, Reporting and Analytics. Assignments. 
          His expertise is primarily in domains like Insurance, Finance, Banking, Telecom Billing, Aircraft Software Maintenance MRO, CRM, UK E-Governance Projects, Publishing Media, and Retails.
          He brings in his vast experience and expertise into his training workshops, and mentors participants in areas of Test management and Integration.

          View Profile

          Milind Gawaskar

          Business Analyst

          Milind is an IT Service Management (ITSM / ITIL) and Business Process Consultant with more than 11 years of versatile IT industry experience and balanced exposure across crucial IT areas including IT Strategy, IT Pre-Sales, IT Service Delivery, IT Risk & Assurance, IT Service Management & Performance Improvement, IT Governance, Business Process Management, Organizational Change Management, Application Development & Support and Infrastructure Support.

          His vast area of expertise helps him mentor and train professionals on a variety of subjects and fields. His qualifications include certifications from Lean Digital, ITIL and COBIT.

          View Profile

          Ian Hirst

          Project Manager

          Ian Hirst is a Certified Project Management Professional (PMBOK) and a highly experienced Project Management and Information Technology specialist who has been involved in the IT industry for over 30 years.

          Ian is a Project and Program Management trainer, instructor and counsellor providing project health check, project recovery and program planning support to a variety of business and IT projects and programs in many organizations. 

          He has been a lecturer at the Australian National University and the University of NSW. 
          Ian’s expertise lies in : 
          • Project & Programme Management
          • Transition Management
          • Stakeholder Management
          • Change Management
          • IT Governance
          • Software Development
          • IT Infrastructure
          • Testing & Test Management
          • Business & Systems Analysis
          • Business Process Re-engineering
          • Requirements Management
          • Risk Management
          …among other disciplines.

          View Profile

          reviews on our popular courses

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          It was a good training. Thank you, KnowledgeHut!

          Abhishek Swain

          Senior Product Specialist
          Attended ITIL® V4 Foundation Certification workshop in December 2019
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          I had attended the 2-day ITIL Foundation training. The trainer was very knowledgeable and gave real examples to explain all the concepts.

          Sanchita Biswas

          Project Manager
          Attended ITIL® V4 Foundation Certification workshop in October 2019
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          A collaborative and informative session. I liked how the trainer explained the things with live examples.

          Abdul Aziz Nadaf

          Sr. Quality Assurance Engineer
          Attended ITIL® V4 Foundation Certification workshop in August 2019
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          It was an excellent workshop that I had ever attended and the instructor was very knowledgeable. The course delivery included many current market examples.

          Mohammed Sadhik

          KSA IT Lead
          Attended ITIL® V4 Foundation Certification workshop in August 2019
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          KnowledgeHut is an excellent coaching institute which provides detailed coaching and relevant areas. Instructors are knowledgeable and would repeat concepts till you are clear about them. This course was definitely worth the money.

          Subramanian S

          Operations Specialist
          Attended ITIL® V4 Foundation Certification workshop in July 2019
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          A very well-conducted training by KnowledgeHut, and thanks to the Mr. Maheshwar for conducting such a wonderful training.

          Sriram Subramaniyan

          Project Manager
          Attended ITIL® V4 Foundation Certification workshop in July 2019
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          The training atmosphere was very good. The trainer also very good and explained everything with real-time examples which helped us understand the concepts in more efficient way.

          Rambabu Kosuru

          Attended ITIL® V4 Foundation Certification workshop in July 2019
          Review image

          The course ware and the training imparted in the classroom session by our experienced trainer Mr. Maheshwar Nynaru helped me to clear the ITIL® V4 Foundation Certification within 2 days. I am glad that I chose the right training organization and the right trainer to get trained on this ITSM course. Thanks KnowledgeHut!

          Arijit Gupta

          Senior Support Engineer
          Attended ITIL® V4 Foundation Certification workshop in July 2019



          Any registration cancelled within 48 hours of the initial registration will be refunded in FULL (please note that all cancellations will incur a 5% deduction in the refunded amount due to transactional costs applicable while refunding). Refunds will be processed within 30 days of receipt of written request for refund. Kindly go through our Refund Policy for more details:

          Please send in an email to, and we will answer any queries you may have! 

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          ITIL® V4 Foundation Certification Course in Bangalore

          With a city life that is vibrant and fresh, Bangalore represents the new modern face of India. At the core of India?s booming IT industry, Bangalore is home to the headquarters of many global IT giants including Infosys and Wipro- so much so that it has earned itself the moniker of India?s Silicon Valley. The city has a rich history and has been ruled by a succession of South Indian dynasties, many of whose palaces and forts now nestle next to Bangalore?s starkly modern glass towers. Many would say Bangalore?s old world charm has now given way to haphazard unplanned development, congested city roads and rising pollution. But this does not take away from the mad rush for jobs in Bangalore?s progressive professional scene. All this makes Bangalore an ideal place to study and work in for those who are interested in IT. Professionals who wish to thrive in their career would find that they can do well here, with certifications such as Big Data and Hadoop 2.0 Developer, ITIL Foundation, PMP, Python 101, TOGAF 9.1, CEH and others. Note: Please note that the actual venue may change according to convenience, and will be communicated after the registration.