Course Discount

ITIL® V4 Foundation Certification Training in Bangalore, India

Path to Become ITIL® MP & ITIL® SL

  • 16 hours of instructor-led training conducted by certified instructors
  • 21 hours of self-paced online learning with lifetime access
  • Earn 16 PDUs
  • 3 mock tests and 4 hours of comprehensive assessments
  • Course fee includes ITIL® V4 Foundation exam fee
  • KnowledgeHut is an ATO of Peoplecert and a Certified Partner of Axelos

Learning Options

Online Self Learning (OSL)

  • Self- Paced Learning with Lifetime Access
  • Get 21 hours of self-paced learning sessions
  • 4 hours of comprehensive assessments to gauge your knowledge
  • 3 mock tests to help fine-tune your skills

Blended Learning (OSL + Live Interactive Online Training)

  • Experience 16 hours of live sessions spanning 2 days (8 hours each)
  • Get 21 hours of online self-paced learning
  • 4 hours of comprehensive assessments to gauge your knowledge
  • 3 mock tests to help fine-tune your skills

Corporate Solutions

Learning @ Scale

  • Level up your team's skills to meet demands
  • Future-proof your resources to changing market needs
  • Customized learning solutions for teams
  • Customized learning plans for effective outcomes

One to One Training

  • Over 33.5 hours of self-paced learning with mentor access
  • Get hands-on with 32 interactive exercises on our integrated platform to sharpen your skills


Our comprehensive program is aimed at helping you gain the ITIL®4 Foundation credential and excel in your career as ITSM professionals. Learn how to deliver quality services in IT-enabled enterprises with the latest additions to the ITIL framework. Our courseware offers immersive learning with a blend of 4-hours of assessments and 3 mock tests. Tailormade to suit your needs, choose from our online self-paced learning module (21 hours), or instructor-led training (16 hours).

One of the reasons why ITIL® is so well-appreciated and in demand globally is because of its versatility. ITIL® has been designed by keeping in mind the needs of different organizations, allowing them to customize it according to their needs. The scalability and flexibility of ITIL® make it easily adaptable/aligned to other practices such as Six Sigma, COBIT, or TOGAF.


The Information Technology Infrastructure Library (ITIL®) is a framework designed for standardizing the selecting, planning, delivering, and maintenance processes of the IT services. It also stabilizes processes within an organization and services delivered to customers. Simply put, the framework helps in achieving the predicted service delivery by improving efficiency.

Available in 2 formats for the ease of your learning, our instructor-led live training is a 2-day program (8 hrs each day) and the online self-learning course spans over 21 hours. Understand the theoretical and practical aspects of ITIL® in its latest V4 version with our 6-module courseware. Catered to individuals keen on passing the ITIL® V4 Certification exam, the first 3 modules of our course introduce you to ITIL, its key concepts, and guiding principles. The fourth and fifth modules cover the four dimensions of service management, Service Value System, and Service Value Chain, respectively. In the final module, you will explore ITIL Management Practices, Information Security Management, Relationship Management, and more. 

Along the way, you will get plenty of exam prep in the form of sample papers, questionnaires, and pointers to clear the exam and gain the ITIL®4 Foundation credential, from the best trainers in the IT industry.

  • Gain a detailed insight into the ITIL® framework helping you manage work better.
  • Enhance your earning potential and job prospects.
  • Develop expertise in management skills with our blended learning modes.
  • Understand the common terminologies used in business across the industries.
  • Build industry-relevant skills and competencies; open new doors in terms of job roles within your organization.
  • Gain the globally recognized ITIL® credential and meet the industry demands with new ideas
  • Make IT the core part of your business by leveraging ITIL® as a service provider.
  • Processes like the ITIL® Incident Management and Problem Management quickly restore the services and create workarounds.
  • Prevent incidents with ITIL® by performing or conducting major incident reviews and eliminating root causes.
  • Help your teams manage customer expectations through service-level management and business relationship management.
  • Change enablement and Continual Improvement facilitate the organization to align its services and products as per the changing internal/external environments.
  • ITIL® helps in the management of accounts, budget, and charging requirements related to service costs.
  • Risk analysis and management activities with ITIL® processes.
  • Enhance customer satisfaction by giving your organization a competitive advantage.

365 Days FREE Access to 100 e-Learning courses when you buy any course from us

What you will Learn

  • Gain a comprehensive knowledge of the generic service management terminologies used in ITIL4

  • Scoping of ITIL Framework

  • Understand the objectives and applicability factors of the four dimensions of service management

  • Demonstrate how the different external factors influence the four dimensions

  • Gain an in-depth understanding of the Service Value Chain Activities

  •  Building the service value chain at: 

    • A basic level for a new service using the new operating model
    • A basic level for the restoration of a service using the new operating model
    • A basic level for a change request using the new operating model
    • A basic level for a new service using the new operating model
  • Comprehend the objectives and the factors to implement while adopting the guiding principles

  • Learn about the Basic Governance Structuring and modeling

  • Overall scoping and concept of Service Value System

  • Basic understanding of the activities of Incident Management, Problem Management, Change Enablement, Service Request Management, Service Desk, Service Level Management, and Continual Improvement Practices

  • Explore the objectives of Information Security Management, Service Continuity Management, IT Asset Management, Service Configuration Management, Release Management, Deployment Management, Monitoring and Event Management, Relationship Management and Supplier Management

  • Learn about the applicability of Continual Improvement Register


There are no specific prerequisites for this training and subsequent ITIL®4 Foundation certification exam.

Who should take this ITIL® Certification?

  • IT professionals
  • Business managers
  • Business process owners
  • Project managers
  • Students and individuals with interest in IT Services Management
  • ITSM Managers and aspiring ITSM Managers
  • Professionals working in other areas of IT like digital, product, development and service.
  • ITIL certified professionals who want to transition to the new version V4

KnowledgeHut Experience


Get Mentored by Industry practitioners having more than 10 years of experience.


Don’t gain just theoretical or practical knowledge. Understand the WHAT, WHY, and HOW of a subject. Simplify the subject matter and get in-depth comprehension.


Theoretical and practical learning backed by 3 mock tests, to help you understand the latest ITIL concepts, and gain the ITIL® V4 credential.


Learn through small capsules, with bursts of training material that can be readily comprehended, including short videos, flashcards/summary cards, and more, on our integrated platform.


Learn and develop the knowledge/skills required to do your jobs better with immersive exercises and simulated learning.


Get the best of learning with real-life scenario-based assignments and case studies. See the outcome of your skills and their application first-hand.


Learning Objectives 
Learn about ITIL4, its features, principles, and benefits.
  • About ITIL4
  • Components of ITIL4 Framework
  • Benefits of ITIL

Learning Objectives

Explore key concepts of service, management, and value. Learn about stakeholders, products, and service relationships.


  • Service and Service Management
  • Components of Service Value
  • Determine the Value of a Service or Product
  • Stakeholders and Value Creation
  • Products, Services and Service Offering
  • Service Relationship

Learning Objectives 

Learn in detail about the guiding principles of ITIL. 


  • Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate

Learning Objective

An in-depth insight into the various dimensions of service management.


  • Organization and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes
  • External factors: PESTEL

Learning Objective

Learn more about the ITIL service value system, chain, and streams.


  • ITIL Service Value System
  • Service Value Chain
  • Service Value Streams

Learning Objective

Learn more about different types of ITSM.


  • Information Security Management
  • Relationship Management
  • Supplier Management
  • Service Level Management
  • IT Asset Management
  • Service Configuration Management
  • Change Enablement
  • Release Management
  • Deployment Management
  • Monitoring and Event Management
  • Incident Management
  • Problem Management
  • Service Request Management
  • Service Desk
  • Continual Improvement

ITIL® Certification Process

ITIL® Salary & Role Based:

The average salary of an Incident Manager ITIL® V3 certification based in Bangalore is INR 5,88,538 per annum. The annual salary of the Incident Manager ranges between INR 2,98,682 to INR 9,23,755 in Bangalore

According to Glassdoor, the annual salary paid by companies based in Bangalore to an ITIL® V3 certified Problem Manager can range from a minimum of INR 3,68,000 and to a maximum of INR 8,34,000.

The average annual salary of a Change Manager with an ITIL® V3 certification is INR 6,46,341 in Bangalore. The compensation of the Change Manager based in Bangalore ranges between INR 3,36,205 to INR 12,09,930 per annum.

A Business Relationship Manager with an ITIL® V3 certification earns an average remuneration of INR 4,30,018 per year in Bangalore. The annual pay of the Business Relationship Manager based in Bangalore ranges between INR 2,34,072 to INR 8,29,659

The average annual salary of a Project Manager with an ITIL® V3 certification in Bangalore is INR 14,45,685. A Project Manager based in Bangalore earns a yearly compensation of INR 7,35,139 to INR 23,39,175.

A Service Delivery Manager with an ITIL® V3 certification based in Bangalore earns an average annual salary of Rs. 14,76,815. The annual salary of the Service Delivery Manager ranges between Rs. 5,74,609 to Rs. 24,53,495 in Bangalore

The responsibilities and salaries of the ITIL® V3 Service Strategy roles in Bangalore are as follows:

Sl No.
ITIL Roles
Salary in Bangalore (per annum)
1.Business Relationship Manager
A Business Relationship Manager is responsible for identifying customer needs, maintaining a positive relationship with the customer, and ensure that the needs have been met by the service provider with an appropriate catalogue of services.

2.Demand Manager
The responsibilities of a Demand Manager involves anticipating, influencing, and understanding the customer demand for services.

3.Financial Manager
The responsibilities of a Financial Manager include managing the accounting, budgeting, and charging requirements of the IT service provider.
INR 12,24,570
4.IT Steering Group (ISG)
It comprises of the senior management from business and IT, and reviews the business and IT strategies to ensure that they are aligned.

5.Service Portfolio Manager
The role demands to develop strategies to be used to serve customers in cooperation with the IT Steering Group.
INR 13,00,000

The responsibilities and salaries of the ITIL® V3 Service Design Roles in Bangalore are as follows:

Sl No.
Salaries (per annum)
1.Applications Analyst
An Applications Analyst manages applications throughout their lifecycle.
INR 4,57,217
2.Availability Manager
The role of Availability Manager is to improve the IT services by analyzing, defining, measuring, and planning.

3.Capacity Manager
Capacity Managers ensure that infrastructure and services are delivered in the agreed capacity and performance targets in a timely and cost-effective manner.

4.Compliance Manager
Compliance Managers are responsible to ensure that all the guidelines and standards are followed, also, they must check if the consistent accounting or other practices are being employed.
INR 8,50,881
5.Enterprise Architect
Enterprise Architects are responsible for maintaining an essential component of a business, known as the Enterprise Architecture (EA) including their interrelations.
INR 25,57,057
6.Information Security Manager
The confidentiality, integrity, and availability of an organisation’s information, assets, IT services, and data is ensured by the Information Security Manager.
INR 17,76,970
7.IT Service Continuity Manager
It is the responsibility of the IT Service Continuity Manager to manage the risks that could seriously impact IT services.

8.Risk Manager
A Risk Manager assesses, recognize and control risks by analysing the value of assets to the business.

9.Service Catalogue Manager
A Service Catalogue Manager is responsible for ensuring the accuracy of all the information with the Service Catalogue and keep it up-to-date.

10.Service Design Manager
Service Design Managers are responsible for coming up with new and improved services by producing quality, secure, and resilient designs.

11.Service Level Manager
The Service Level Manager needs to ensure that all the Operational Level Agreements, Service Management processes, and Underpinning Contracts are appropriate for the agreed service level targets.

12.Service Owner
Service Owner acts as the counterpart of the Service Level Manager while negotiating Operational Level Agreements (OLAs).

13.Supplier Manager
Supplier Manager is responsible to ensure that the contracts with the suppliers support the needs of the business, and they meet their contractual commitments.

14.Technical Analyst
Technical Analysts uses their expertise to provide technical support for managing the IT infrastructure.
INR 7,02,717

The responsibilities and salaries of the ITIL® V3 Service Transition Roles and Boards in Bangalore are as follows:

Sl No.
Salaries (per annum)
1.Application Developer
The Application Developer develops and maintains custom applications as well as customize the products from software vendors to provide the required functionality for IT services.
INR 5,78,209
2.Change Advisory Boards (CAB)
Change Advisory Board (CAB) comprises of a group of people who advise the Change Manager in the prioritization, assessment, and scheduling of Changes.

3.Change Manager
The primary objective of a Change Manager is to make beneficial Changes with minimum disruption to IT services.
INR 6,61,172
4.Configuration Manager
A Configuration Manager is responsible for maintaining the information about Configuration Items which are required for delivering IT services.

5.Emergency Change Advisory Board (ECAB)
Emergency Change Advisory Board (ECAB) is a subset of the Change Advisory board who decides about high impact Emergency Change.

6.Knowledge Manager
The primary goal of a Project Manager is to improve efficiency by gathering, analyzing, storing, and sharing knowledge and information.

7.Project Manager
A Project Manager is responsible for deploying a major release within the predicted cost, time, and quality estimates by planning and coordinating the resources.
INR 16,52,000
8.Release Manager
The primary objective of a Release Manager is to protect the integrity of the live environment and ensure that the correct components are released.
INR 10,52,918
9.Test Manager
The Test Manager ensures that the customer expectations are met through the deployed releases and services and verifies that the IT Operations is able to support the new service.
INR 14,54,746

The responsibilities and salaries of the ITIL® V3 Service Operation Roles and Boards in Bangalore are as follows:

Sl No.
Salaries (per annum)
1.1st Level Support
The 1st Level Support is responsible to register and classify received incidents and respond immediately in order to promptly restore a failed IT service.

2.2nd Level Support
The 2nd Level Support is responsible to take over incidents which cannot be solved by the 1st Level Support. In case they fail to come up with a solution, the Incident is passed on to the Problem Management.

3.3rd Level Support
The third-party suppliers are the 3rd Level Support who provides the solution to an incident when requested by the 2nd Level Support.

4.Access Manager
The Access Manager prevents access to non-authorised users and grants the right to use a service to the authorised users.

5.Facilities Manager
A Facilities Manager manages the physical environment where the IT infrastructure is located. For example, power and cooling, building access management, and environmental monitoring.
INR 5,81,796
6.Incident Manager
The Incident Manager carries out the corresponding reporting for the effective implementation of the Incident Management process.
INR 5,83,723
7.IT Operations Manager
The role of an IT Operations Manager involves ensuring that all day-to-day operational activities are carried out in a reliable and timely way.
INR 14,84,154
8.IT Operator
The primary role of an IT Operator is to perform the day-to-day operational activities like performing backups, ensuring that scheduled jobs are performed, and installing standard equipment in the data center.

9.Major Incident Team
Major Incident Team is an established team which comprises of the IT managers and technical experts and lead by the Incident Manager to concentrate on the resolution of a Major Incident.

10.Problem Manager
A Problem Manager manage the lifecycle of all problems so that incidents do not happen again and minimize the impact of Incidents that cannot be prevented.

11.Service Request Fulfilment Group
A Service Request Fulfilment Group specializes in the fulfillment of certain types of Service Requests.

The responsibilities and salaries of the ITIL® V3  Continual Service Improvement Roles in Bangalore are as follows:

Sl No.
Salaries (per annum)
1.CSI Manager
The responsibilities of a Continual Service Improvement (CSI) Manager include managing improvements to IT services and IT Service Management processes.

2.Process Architect
A Process Architect is responsible for maintaining the Process Architecture while coordinating all changes to processes and making sure that all processes cooperate in a seamless way.

3.Process Owner
The responsibilities of a Process Owner include design, sponsorship, and continual improvement of a process and its metrics.

ITIL® Exam:

You need to adopt the PDCA Cycle or Plan-Do-Check-Act method to prepare for your ITIL® V4 Certification exam. The PDCA Cycle consists of:
Plan: Create a study plan after completing one round of reading the ITIL lifecycle and create a study plan. Answer ITIL Foundation exam questions and take full-length practice tests.

Do: In this step, you need to put above plan into action.

Check: Once you implement your plan, you need to review your scores and assess the areas for improvement.

Act: Once you figure out the areas that you need to improve, you need to try and improve it through revision, taking the test, and review until you achieve your target score.

Prometric is a trusted provider of technology-enabled testing and assessment that offers market-leading test development and test delivery solutions in order to enable clients to develop and launch global testing programs as well as measure program results and data accurately. It uses Web or utilise a robust network for more than 10,000 test centers in more than 160 countries in order to deliver test flexibility.
It is a wholly-owned subsidiary of ETS that reliably develops, delivers, and administers more than 10 million tests every year for approximately 400 clients who hails from different fields like academic, finance, government, healthcare, professional, corporate, and information technology (IT).

You can register for your ITIL® V4  Foundation exam session on Prometric. In order to so, you need to log in to and then follow the following steps to register for your respective exam:
Step 1: Once you log in to the Prometric page, you need to click on the ‘SCHEDULE MY TEST’ option which you can find on the slider of the home page.

Step 2: That will lead to a page where you need to choose the test sponsor for your ITIL® V4 Foundation exam. The test sponsor for ITIL® V4 Foundation exam is PeopleCert.

Step 3: Clicking on the test sponsor’s name will lead you to the product page of PeopleCert where you will be able to find all the exams which are conducted by PeopleCert.

Step 4: Next, you need to click on the ‘SCHEDULE MY TEST’ option available on the page.

Step 5: That would take you to a page where you need to select your country. You need to select ‘INDIA’ from the list to schedule your appointment for ITIL® V4 Foundation exam in Bangalore. After selecting the country you need to click on ‘Next’.

Step 6: Once you click ‘Next’, you will land on a page which consists of information on registration requirements and what you need to bring to the testing center. After reading the information you need to click on ‘Next’.

Step 7: The above step leads you to another information page which consists of the Privacy Policy Review. You need to agree to the conditions mentioned on the page and click on ‘Next’ to proceed to the next page.

Step 8: In the next page, you need to confirm if you are pre-approved for testing accommodation for the exam.

Step 9: In this step, you are asked to provide your Eligibility ID and the first 4 characters of your Last Name.

Step 10: Once the above information matches, you’ll end up on a page where you need to choose the date and time of your choice. In fact, this page will let you know the available options to choose the date and time for your exam.

Step 11: Your appointment is complete after your appointment verification process is over, once you choose your test center and provide other additional information.

Pearson VUE is a part of Pearson, which is the world’s largest learning company with more than 35,000 employees across the globe. Further, it is the ideal choice of more than 450 credential owners around the world.
The credential owners choose Pearson VUE in order to help in developing, managing, delivering, and growing their testing programs. Moreover, Pearson VUE is the leader in computer-based testing that handles online practice tests to high-stakes, proctored exams that require the most secured testing environments in the industry.

You can schedule your appointment for the ITIL® V3 2011 Foundation exam through  Pearson VUE. The following steps will guide you to schedule your ITIL® V3 2011 Foundation exam:
Step 1: First, you need to log in to: .

Step 2: Once you log in, you need to click on ‘For test takers’ and click on ‘Schedule an exam’.

Step 3: The landing page will give an option to choose the name of the sponsor of your exam. You need to enter ‘Peoplecert’ in the column, as it’s the sponsor of ITIL® Foundation.

Step 4: Clicking on PeopleCert will take you to a page where you need to ‘Sign in’ or ‘Create account’ to schedule, reschedule, or cancel your ITIL® Foundation exam.

Step 5: Once you sign in successfully, you need to follow the steps in order to schedule your ITIL® Foundation exam through Pearson VUE.

Once you log in to, you need to click on ‘For test takers’. You need to follow these steps in order to locate the test center:
Step 1: Once you click on ‘For test takers’, a drop down list appears from which you need to click on ‘Schedule an exam’.

Step 2: The above step will take you to a page where you need to enter the name of your test sponsor. You need to enter ‘PeopleCert’ for ITIL® exam.

Step 3: Once you land on the PeopleCert page you will be able to see ‘Find a test center’ on the right side of the page.

Step 4: Clicking on ‘Find a test center’ will take you to a page which will show a search bar, asking for the location where you are trying to find the test center. You need to enter ‘Bangalore’ on the search bar and then click on ‘Search’.

Step 5: The above step will reflect a list of test centers available in Bangalore.

You can locate the nearest Pearson VUE test centers in Bangalore are situated in:

  1. Trainocate Networks India Pvt Ltd.
    #78/1 Royal Barter, 1st Floor
    Residency Road
    Karnataka - 560025

    Phone: 080 4050 0999

  2. Arrina Education Services Pvt Ltd.

    1st Floor, Shantaram Centre
    Langford Road, Langford Town
    Karnataka 560025

    Phone: 080 4922 3000

  3. Indian School of Commerce, Bengaluru

    10/1, 4th Floor, Lakshmi Narayan Complex
    Palace Road, Vasanth Nagar
    Opp Shangrila Hotel
    Karnataka 560052

  4. Truesmart Technologies

    No. 24, First Floor, MM Road
    Near Frazer Town Police Station
    Main Road
    Karnataka 560005

    Phone: 090362 52117

  5. NIIT Limited - Malleswaram, Bangalore

    No 25, 1st Floor, Padmashree Mansion
    Sampige Road, Malleswaram
    Karnataka 560003

    Phone: 080 3027 4601

The Prometric Centre in Bangalore is located at:
Prometric Testing Pvt Ltd.
Address: 3rd Floor Tower B Prestige
Shantiniketan, Bangalore.
Phone:  080 4336 4785

The exam fee is one of the components of ITIL Certification cost. The exam fee varies according to the level of  ITIL® Certification exam which can be clearly explained through the following chart:

Sl No.

ITIL® Exam Cost (V3 & V4)

Price for India


ITIL®V3  Foundation



ITIL® V4 Foundation



ITIL® Intermediate

Service Lifecycle Modules

Service Strategy


Service Design


Service Transition


Service Operation


Continual Service Improvement


Service Capability Modules

Operational Support and Analysis


Planning, Protection, and Optimization


Release, Control, and Validation


Service Offerings and Agreements



ITIL® Practitioner



ITIL® Managing Across the Lifecycle


ITIL® Certification cost:

Instructor-Led training for your  ITIL® V4 Certification would cost you roughly around INR 19,999 in Bangalore. Usually, instructor-led training gives you 90 days of access to ITIL® V3 2011 Certification training in Bangalore.

The  ITIL® V4 Certification cost comprises of certain additional or alternative cost components which are, ITIL® Study Guide and ITIL Practice Tests. While choosing the ITIL® study guide, you can either go for a popular paperback edition or you can bring down your ITIL Certification Cost by getting a soft copy if the same. The paperback edition of the ITIL® study guide will cost you $30.
You can always access the full-length free practice tests for  ITIL® V4 Certification exam which are available online. Moreover, you can take a step ahead and buy the practice tests offered by some of the professional ITIL Certification exam websites for $25 to $50.

ITIL® Training:

There are a few prerequisites which you much consider while looking out for the best  ITIL® V4 Certification Training Institutes in Bangalore. They are:

  • The Training Institute must have accreditation from PeopleCert, APMG, and PECB.
  • The Training Institute must have AXELOS Accredited courseware that is being used by various partners, internationally.
  • You must also ensure that the Training Institute has a high passing rate.
  • The trainers and consultants must be accredited and experienced in the field.
  • You should also ensure that you are provided with an exclusive Pre-Courseware to come up with more specific queries.
  • Moreover, you should check if the training is based on Consulting exposure, role plays, live case studies, and should not be confined to slides.
  • Finally, you should feel assured that you’re getting value for your money that you have spent to get the  ITIL® V4 Certification.

ITIL® V4 Certification Training can be taken up by the following professionals:

  • IT Professionals (System, Application, Voice, Network, Technical)
  • IT audit managers
  • Team leaders
  • IT & Business Supervisory staff
  • Executives, SMEs, and Managers
  • Service Designers
  • IT Planners
  • IT Architects
  • IT Security Managers
  • IT Consultants
  • Business Leaders

There are certain prerequisites which you need to check while searching for the best  ITIL® V4 Certification Trainer in Bangalore. They are:

  • You should check if the trainers are ‘ITIL Master Certified’ and are Senior Consultants.
  • Going further, you should check the total years of experience of the trainer in the field.
  • You should also try to find out about the attitude of the trainer towards the candidates.
  • Apart from the points listed above, you should also try to learn about the facilities provided by the trainer for learning.
  • You should further consider the Certification Exam Preparation techniques adopted by the trainer.
  • Finally, you should find out information about the fee structure of the  ITIL® V4 Certification Trainer.

In order to take up a classroom training for ITIL® V4 Certification, you need to pay around INR 19,999 in Bangalore. The classroom training is usually covered in two to three days.

Taking up an ITIL® V4 Certification training in Bangalore will help you to understand the service management process. The ITIL framework ensures that there exist a consistency and predictability in service delivery across various organisations, units, and processes. The benefits of ITIL® V4 Certification training can be marked down as follows:
Better equipped: ITIL® V4 training gives you more insight into the ITIL framework and hence, you can manage the work better. Further, it will enable you to appreciate the need and application of the activities and processes involved in ITIL which will enhance your productivity and help you work more efficiently.

Better pay: You always have better job prospects once you complete your ITIL® V4 certification. The certification gives you an upper hand in the ITSM sphere compared to other non-certified candidates. An ITIL® certified professional can expect more than a 15% hike in his/her average annual salary in Bangalore. Although, the salary figures can vary from individual to individual based on total years of work experience but you can be assured about an increment in your salary after the completion of the ITIL® V4 certification.

Recognition of expertise: Having an ITIL® V4 certification under your belt will help you to get recognized for both your expertise and skills in managing the services in your organization. Be assured that both your senior management and colleagues would appreciate your effective management of the services and processes.

Common terminology: ITIL® V4 certification exposes you to the ITIL framework which helps you to know the common terminologies used across industries and countries.

Holistic view: The ITIL® V4 Certification training gives you a detailed insight into the role of IT service and infrastructure in various businesses. This helps you to understand the bigger picture and enables you to make a valuable contribution to the organization.

Meet your instructors

Become an Instructor

Sam Elgawady


A consultant and practitioner of ITSM, Project Management, Process Improvement, ITIL Capabilities and Lifecycle Trainer, and IT Business Analyst; Sam has over 15 years of experience in the IT industry.

Having started his career as a computer technician, then a system administrator, he subsequently went on to play the roles of Business Analyst, IT Manager, IT Consultant, Project Manager, and Training Manager. He has implemented solutions, improved IT Processes, managed projects and delivered training initiatives, and workshops on various best practices including Project Management, ERP & CRM, Business Analysis, ITIL V2 and V3 Track, COBIT, ISO20K to a number of leading private and public sector organisations in Australia, Malaysia, Hong Kong, Egypt, Qatar, Oman, Nigeria, Kuwait, Jordan, KSA and UAE. His mentoring and counselling capabilities are beyond par and he brings in his vast experience while tutoring professionals who wish to become experts in their fields.

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Prayas Kad

Lead Management Trainer & Consultant

Prayas has over 15 years of IT experience spanning across Project & Test Management, Stakeholder Management, Software Validation & Verification, Data Migrations & Integration, Learning & Development Projects, Data warehousing, Business Intelligence and Software Developments, Reporting and Analytics. Assignments. 
His expertise is primarily in domains like Insurance, Finance, Banking, Telecom Billing, Aircraft Software Maintenance MRO, CRM, UK E-Governance Projects, Publishing Media, and Retails.
He brings in his vast experience and expertise into his training workshops, and mentors participants in areas of Test management and Integration.

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Milind Gawaskar

Business Analyst

Milind is an IT Service Management (ITSM / ITIL) and Business Process Consultant with more than 11 years of versatile IT industry experience and balanced exposure across crucial IT areas including IT Strategy, IT Pre-Sales, IT Service Delivery, IT Risk & Assurance, IT Service Management & Performance Improvement, IT Governance, Business Process Management, Organizational Change Management, Application Development & Support and Infrastructure Support.

His vast area of expertise helps him mentor and train professionals on a variety of subjects and fields. His qualifications include certifications from Lean Digital, ITIL and COBIT.

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Ian Hirst

Project Manager

Ian Hirst is a Certified Project Management Professional (PMBOK) and a highly experienced Project Management and Information Technology specialist who has been involved in the IT industry for over 30 years.

Ian is a Project and Program Management trainer, instructor and counsellor providing project health check, project recovery and program planning support to a variety of business and IT projects and programs in many organizations. 

He has been a lecturer at the Australian National University and the University of NSW. 
Ian’s expertise lies in : 
• Project & Programme Management
• Transition Management
• Stakeholder Management
• Change Management
• IT Governance
• Software Development
• IT Infrastructure
• Testing & Test Management
• Business & Systems Analysis
• Business Process Re-engineering
• Requirements Management
• Risk Management
…among other disciplines.

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It was a good training. Thank you, KnowledgeHut!

Abhishek Swain

Senior Product Specialist
Attended ITIL® V4 Foundation Certification workshop in December 2019
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I had attended the 2-day ITIL Foundation training. The trainer was very knowledgeable and gave real examples to explain all the concepts.

Sanchita Biswas

Project Manager
Attended ITIL® V4 Foundation Certification workshop in October 2019
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A collaborative and informative session. I liked how the trainer explained the things with live examples.

Abdul Aziz Nadaf

Sr. Quality Assurance Engineer
Attended ITIL® V4 Foundation Certification workshop in August 2019
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It was an excellent workshop that I had ever attended and the instructor was very knowledgeable. The course delivery included many current market examples.

Mohammed Sadhik

Attended ITIL® V4 Foundation Certification workshop in August 2019
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KnowledgeHut is an excellent coaching institute which provides detailed coaching and relevant areas. Instructors are knowledgeable and would repeat concepts till you are clear about them. This course was definitely worth the money.

Subramanian S

Operations Specialist
Attended ITIL® V4 Foundation Certification workshop in July 2019
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A very well-conducted training by KnowledgeHut, and thanks to the Mr. Maheshwar for conducting such a wonderful training.

Sriram Subramaniyan

Project Manager
Attended ITIL® V4 Foundation Certification workshop in July 2019
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The training atmosphere was very good. The trainer also very good and explained everything with real-time examples which helped us understand the concepts in more efficient way.

Rambabu Kosuru

Attended ITIL® V4 Foundation Certification workshop in July 2019
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The course ware and the training imparted in the classroom session by our experienced trainer Mr. Maheshwar Nynaru helped me to clear the ITIL® V4 Foundation Certification within 2 days. I am glad that I chose the right training organization and the right trainer to get trained on this ITSM course. Thanks KnowledgeHut!

Arijit Gupta

Senior Support Engineer
Attended ITIL® V4 Foundation Certification workshop in July 2019



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ITIL® V4 Foundation Certification Course in Bangalore

With a city life that is vibrant and fresh, Bangalore represents the new modern face of India. At the core of India?s booming IT industry, Bangalore is home to the headquarters of many global IT giants including Infosys and Wipro- so much so that it has earned itself the moniker of India?s Silicon Valley. The city has a rich history and has been ruled by a succession of South Indian dynasties, many of whose palaces and forts now nestle next to Bangalore?s starkly modern glass towers. Many would say Bangalore?s old world charm has now given way to haphazard unplanned development, congested city roads and rising pollution. But this does not take away from the mad rush for jobs in Bangalore?s progressive professional scene. All this makes Bangalore an ideal place to study and work in for those who are interested in IT. Professionals who wish to thrive in their career would find that they can do well here, with certifications such as Big Data and Hadoop 2.0 Developer, ITIL Foundation, PMP, Python 101, TOGAF 9.1, CEH and others. Note: Please note that the actual venue may change according to convenience, and will be communicated after the registration.