The ITIL® 4 Foundation Certificate is an introduction to ITIL® 4 framework. It allows the candidates to understand the IT Service Management by using the end-to-end operating model. It deals with the creation, delivery, and continual improvement of IT services and products. Professionals who are ITIL® 4 certified know who ITIL® can be used to enhance the IT Service Management.
ITIL® 4 is the next evolution of the ITIL® framework. It consists of a stream of four modules named ITIL® Managing Professional (ITIL® MP). These four modules are:
ITIL® Managing Professional (MP) is designed for apprentices who engage with technology and digital teams throughout the organization.
They are not just confined to the IT departments. This course attempts to give experience and expertise to run successful teams, IT projects, and workflows.
Modules cover ‘ITIL® Specialists’ in -
ITIL® Managing Professional
ITIL® Strategic Leader
Digital & IT
ITIL® V4 Foundation
The objective of this course is to develop the apprentice on how to utilize technology to address and deliver business procedure. It also emphasizes the role of IT in this process.
ITIL V4 Syllabus includes -
ITIL® Certification Level
ITIL® V3/V4 Foundation Certification
ITIL® Intermediate Service Lifecycle stream:
Service Strategy (SS)
Service Design (SD)
Service Transition (ST)
Service Operation (SO)
Continual Service Improvement (CSI)
3 credits each
ITIL® Intermediate Service Capability stream
· Planning, Protection, and Optimization (PPO)
· Service Offerings and Agreements (SOA)
· Release, Control, and Validation (RCV)
· Operational Support and Analysis (OSA)
4 credits each
ITIL® Managing Across the Lifecycle (MALC)
ITIL® Certification Level
Number of Credits Required
Composition of Credits
2 credits from ITIL® Foundation
ITIL® Managing Across the Lifecycle (MALC)
2 credits from ITIL® Foundation and a minimum of 15 credits from ITIL® Intermediate or complementary qualifications
2 credits from ITIL® Foundation, minimum of 15 credits from either ITIL® Intermediate or complementary qualifications, and 5 credits from ITIL® MALC
ITIL® v3 Foundation certified
Once you have obtained the ITIL® v3 Foundation certification, you can straight away take the ITIL® 4 Foundation to transition into the new scheme. A new single exam will be required to cover the new material in the ITIL® 4 Foundation.
ITIL® Intermediate/Practitioner level
If you have started collecting credits from Intermediate or Practitioner levels, it is better to continue with the v3. This will help you prepare for the east transition while gaining the designation of the ITIL® Managing Professional.
ITIL® v3 expert
If you are on this level, get the ITIL® Managing Professional designation by taking the ITIL® Managing Professional Transition module as soon as it is released.
After achieving the destination, you will only need to pursue the ITIL® Leader Digital and Strategy module instead of completing the ITIL® Strategic Leader stream. Completing both the streams will make you eligible to move towards the ITIL® Master.
ITIL® Service Capability modules:
The most significant purpose for developing an advanced version of the ITIL® V3 was because of its specific shortcomings. These are -
1. An unsatisfactory involvement with the ITSM Community
2. Incompetent to perceive the current trends in software developments and IT services.
The latest version addressed the bad relationship issues by giving them heads-up as it will publish the updates in the community, thus avoiding any hindrance in the free flow of data. Moreover, to give the students a complete overview from the beginning, the whole foundation course under the ITIL® V4 has been revised. It is updated based on the requirements of modern business. What makes these revisions so accurate is the fact that they are based on the feedback of millions of ITIL® practitioners and are completely practical.
Evolution of ITIL® V4 -
ITIL® 4 best practices and how to implement them to streamline processes for continuous improvement
Fundamentals of Service Management, Service Lifecycle and other IT-enabled services.
Applying practices learnt to improve business decisions and optimize customer expectations
An in-depth preparation for ITIL® 4 Foundation certification
There are no specific prerequisites for this course, and Axelos has not defined any specific eligibility criteria for the ITIL® 4 Foundation exam. However, the ITIL® 4 Foundation certification is in itself a prerequisite for the higher levels of ITIL® qualifications.
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The KnowledgeHut exam plan has been meticulously planned and created by resourcing ITIL® 4 questionnaires and exam blueprints. These will give you maximum learning benefit for clearing the exam at the very first attempt.
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Apply ITIL skills to enhance the profit margins, productivity, efficiency, agility and customer satisfaction of the industry you work in.
1.1 Recall the definition of:
1.2 Describe the key concepts of creating value with services (2.1,2.1.1, 2.2 and all subsections of 2.5):
1.3 Describe the key concepts of service relationships: (2.3.2, 2.4, 2.4.1 ):
2.1 Describe the nature, use and interaction of the guiding principles (4.3, 4.3.8)2.2 Explain the use of the guiding principles (4.3):
3.1 Describe the four dimensions of service management (3):
4.1 Describe the ITIL service value system (4.1)
5.1 Describe the interconnected nature of the service value chain and how this supports value streams (4.5)5.2 Describe the purpose of each value chain activity:
6.1 Recall the purpose of the following ITIL practices:
6.2 Recall definitions of the following ITIL terms:
7.1 Explain the following ITIL practices in detail, excluding how they fit within the service value chain:
The average salary of an Incident Manager ITIL® V3 certification based in Bangalore is INR 5,88,538 per annum. The annual salary of the Incident Manager ranges between INR 2,98,682 to INR 9,23,755 in Bangalore
According to Glassdoor, the annual salary paid by companies based in Bangalore to an ITIL® V3 certified Problem Manager can range from a minimum of INR 3,68,000 and to a maximum of INR 8,34,000.
The average annual salary of a Change Manager with an ITIL® V3 certification is INR 6,46,341 in Bangalore. The compensation of the Change Manager based in Bangalore ranges between INR 3,36,205 to INR 12,09,930 per annum.
A Business Relationship Manager with an ITIL® V3 certification earns an average remuneration of INR 4,30,018 per year in Bangalore. The annual pay of the Business Relationship Manager based in Bangalore ranges between INR 2,34,072 to INR 8,29,659
The average annual salary of a Project Manager with an ITIL® V3 certification in Bangalore is INR 14,45,685. A Project Manager based in Bangalore earns a yearly compensation of INR 7,35,139 to INR 23,39,175.
A Service Delivery Manager with an ITIL® V3 certification based in Bangalore earns an average annual salary of Rs. 14,76,815. The annual salary of the Service Delivery Manager ranges between Rs. 5,74,609 to Rs. 24,53,495 in Bangalore
The responsibilities and salaries of the ITIL® V3 Service Strategy roles in Bangalore are as follows:
|Sl No.||ITIL Roles||Responsibilities||Salary in Bangalore (per annum)|
|1.||Business Relationship Manager||A Business Relationship Manager is responsible for identifying customer needs, maintaining a positive relationship with the customer, and ensure that the needs have been met by the service provider with an appropriate catalogue of services.|
|2.||Demand Manager||The responsibilities of a Demand Manager involves anticipating, influencing, and understanding the customer demand for services.|
|3.||Financial Manager||The responsibilities of a Financial Manager include managing the accounting, budgeting, and charging requirements of the IT service provider.||INR 12,24,570|
|4.||IT Steering Group (ISG)||It comprises of the senior management from business and IT, and reviews the business and IT strategies to ensure that they are aligned.|
|5.||Service Portfolio Manager||The role demands to develop strategies to be used to serve customers in cooperation with the IT Steering Group.||INR 13,00,000|
The responsibilities and salaries of the ITIL® V3 Service Design Roles in Bangalore are as follows:
|Sl No.||Roles||Responsibilities||Salaries (per annum)|
|1.||Applications Analyst||An Applications Analyst manages applications throughout their lifecycle.||INR 4,57,217|
|2.||Availability Manager||The role of Availability Manager is to improve the IT services by analyzing, defining, measuring, and planning.|
|3.||Capacity Manager||Capacity Managers ensure that infrastructure and services are delivered in the agreed capacity and performance targets in a timely and cost-effective manner.|
|4.||Compliance Manager||Compliance Managers are responsible to ensure that all the guidelines and standards are followed, also, they must check if the consistent accounting or other practices are being employed.||INR 8,50,881|
|5.||Enterprise Architect||Enterprise Architects are responsible for maintaining an essential component of a business, known as the Enterprise Architecture (EA) including their interrelations.||INR 25,57,057|
|6.||Information Security Manager||The confidentiality, integrity, and availability of an organisation’s information, assets, IT services, and data is ensured by the Information Security Manager.||INR 17,76,970|
|7.||IT Service Continuity Manager||It is the responsibility of the IT Service Continuity Manager to manage the risks that could seriously impact IT services.|
|8.||Risk Manager||A Risk Manager assesses, recognize and control risks by analysing the value of assets to the business.|
|9.||Service Catalogue Manager||A Service Catalogue Manager is responsible for ensuring the accuracy of all the information with the Service Catalogue and keep it up-to-date.|
|10.||Service Design Manager||Service Design Managers are responsible for coming up with new and improved services by producing quality, secure, and resilient designs.|
|11.||Service Level Manager||The Service Level Manager needs to ensure that all the Operational Level Agreements, Service Management processes, and Underpinning Contracts are appropriate for the agreed service level targets.|
|12.||Service Owner||Service Owner acts as the counterpart of the Service Level Manager while negotiating Operational Level Agreements (OLAs).|
|13.||Supplier Manager||Supplier Manager is responsible to ensure that the contracts with the suppliers support the needs of the business, and they meet their contractual commitments.|
|14.||Technical Analyst||Technical Analysts uses their expertise to provide technical support for managing the IT infrastructure.||INR 7,02,717|
The responsibilities and salaries of the ITIL® V3 Service Transition Roles and Boards in Bangalore are as follows:
|Sl No.||Roles||Responsibilities||Salaries (per annum)|
|1.||Application Developer||The Application Developer develops and maintains custom applications as well as customize the products from software vendors to provide the required functionality for IT services.||INR 5,78,209|
|2.||Change Advisory Boards (CAB)||Change Advisory Board (CAB) comprises of a group of people who advise the Change Manager in the prioritization, assessment, and scheduling of Changes.|
|3.||Change Manager||The primary objective of a Change Manager is to make beneficial Changes with minimum disruption to IT services.||INR 6,61,172|
|4.||Configuration Manager||A Configuration Manager is responsible for maintaining the information about Configuration Items which are required for delivering IT services.|
|5.||Emergency Change Advisory Board (ECAB)||Emergency Change Advisory Board (ECAB) is a subset of the Change Advisory board who decides about high impact Emergency Change.|
|6.||Knowledge Manager||The primary goal of a Project Manager is to improve efficiency by gathering, analyzing, storing, and sharing knowledge and information.|
|7.||Project Manager||A Project Manager is responsible for deploying a major release within the predicted cost, time, and quality estimates by planning and coordinating the resources.||INR 16,52,000|
|8.||Release Manager||The primary objective of a Release Manager is to protect the integrity of the live environment and ensure that the correct components are released.||INR 10,52,918|
|9.||Test Manager||The Test Manager ensures that the customer expectations are met through the deployed releases and services and verifies that the IT Operations is able to support the new service.||INR 14,54,746|
The responsibilities and salaries of the ITIL® V3 Service Operation Roles and Boards in Bangalore are as follows:
|Sl No.||Roles||Responsibilities||Salaries (per annum)|
|1.||1st Level Support||The 1st Level Support is responsible to register and classify received incidents and respond immediately in order to promptly restore a failed IT service.|
|2.||2nd Level Support||The 2nd Level Support is responsible to take over incidents which cannot be solved by the 1st Level Support. In case they fail to come up with a solution, the Incident is passed on to the Problem Management.|
|3.||3rd Level Support||The third-party suppliers are the 3rd Level Support who provides the solution to an incident when requested by the 2nd Level Support.|
|4.||Access Manager||The Access Manager prevents access to non-authorised users and grants the right to use a service to the authorised users.|
|5.||Facilities Manager||A Facilities Manager manages the physical environment where the IT infrastructure is located. For example, power and cooling, building access management, and environmental monitoring.||INR 5,81,796|
|6.||Incident Manager||The Incident Manager carries out the corresponding reporting for the effective implementation of the Incident Management process.||INR 5,83,723|
|7.||IT Operations Manager||The role of an IT Operations Manager involves ensuring that all day-to-day operational activities are carried out in a reliable and timely way.||INR 14,84,154|
|8.||IT Operator||The primary role of an IT Operator is to perform the day-to-day operational activities like performing backups, ensuring that scheduled jobs are performed, and installing standard equipment in the data center.|
|9.||Major Incident Team||Major Incident Team is an established team which comprises of the IT managers and technical experts and lead by the Incident Manager to concentrate on the resolution of a Major Incident.|
|10.||Problem Manager||A Problem Manager manage the lifecycle of all problems so that incidents do not happen again and minimize the impact of Incidents that cannot be prevented.|
|11.||Service Request Fulfilment Group||A Service Request Fulfilment Group specializes in the fulfillment of certain types of Service Requests.|
The responsibilities and salaries of the ITIL® V3 Continual Service Improvement Roles in Bangalore are as follows:
|Sl No.||Roles||Responsibilities||Salaries (per annum)|
|1.||CSI Manager||The responsibilities of a Continual Service Improvement (CSI) Manager include managing improvements to IT services and IT Service Management processes.|
|2.||Process Architect||A Process Architect is responsible for maintaining the Process Architecture while coordinating all changes to processes and making sure that all processes cooperate in a seamless way.|
|3.||Process Owner||The responsibilities of a Process Owner include design, sponsorship, and continual improvement of a process and its metrics.|
You need to adopt the PDCA Cycle or Plan-Do-Check-Act method to prepare for your ITIL® V4 Certification exam. The PDCA Cycle consists of:
Plan: Create a study plan after completing one round of reading the ITIL lifecycle and create a study plan. Answer ITIL Foundation exam questions and take full-length practice tests.
Do: In this step, you need to put above plan into action.
Check: Once you implement your plan, you need to review your scores and assess the areas for improvement.
Act: Once you figure out the areas that you need to improve, you need to try and improve it through revision, taking the test, and review until you achieve your target score.
Prometric is a trusted provider of technology-enabled testing and assessment that offers market-leading test development and test delivery solutions in order to enable clients to develop and launch global testing programs as well as measure program results and data accurately. It uses Web or utilise a robust network for more than 10,000 test centers in more than 160 countries in order to deliver test flexibility.
It is a wholly-owned subsidiary of ETS that reliably develops, delivers, and administers more than 10 million tests every year for approximately 400 clients who hails from different fields like academic, finance, government, healthcare, professional, corporate, and information technology (IT).
You can register for your ITIL® V4 Foundation exam session on Prometric. In order to so, you need to log in to www.prometric.com and then follow the following steps to register for your respective exam:
Step 1: Once you log in to the Prometric page, you need to click on the ‘SCHEDULE MY TEST’ option which you can find on the slider of the home page.
Step 2: That will lead to a page where you need to choose the test sponsor for your ITIL® V4 Foundation exam. The test sponsor for ITIL® V4 Foundation exam is PeopleCert.
Step 3: Clicking on the test sponsor’s name will lead you to the product page of PeopleCert where you will be able to find all the exams which are conducted by PeopleCert.
Step 4: Next, you need to click on the ‘SCHEDULE MY TEST’ option available on the page.
Step 5: That would take you to a page where you need to select your country. You need to select ‘INDIA’ from the list to schedule your appointment for ITIL® V4 Foundation exam in Bangalore. After selecting the country you need to click on ‘Next’.
Step 6: Once you click ‘Next’, you will land on a page which consists of information on registration requirements and what you need to bring to the testing center. After reading the information you need to click on ‘Next’.
Step 8: In the next page, you need to confirm if you are pre-approved for testing accommodation for the exam.
Step 9: In this step, you are asked to provide your Eligibility ID and the first 4 characters of your Last Name.
Step 10: Once the above information matches, you’ll end up on a page where you need to choose the date and time of your choice. In fact, this page will let you know the available options to choose the date and time for your exam.
Step 11: Your appointment is complete after your appointment verification process is over, once you choose your test center and provide other additional information.
Pearson VUE is a part of Pearson, which is the world’s largest learning company with more than 35,000 employees across the globe. Further, it is the ideal choice of more than 450 credential owners around the world.
The credential owners choose Pearson VUE in order to help in developing, managing, delivering, and growing their testing programs. Moreover, Pearson VUE is the leader in computer-based testing that handles online practice tests to high-stakes, proctored exams that require the most secured testing environments in the industry.
You can schedule your appointment for the ITIL® V3 2011 Foundation exam through Pearson VUE. The following steps will guide you to schedule your ITIL® V3 2011 Foundation exam:
Step 1: First, you need to log in to: www.pearsonvue.com .
Step 2: Once you log in, you need to click on ‘For test takers’ and click on ‘Schedule an exam’.
Step 3: The landing page will give an option to choose the name of the sponsor of your exam. You need to enter ‘Peoplecert’ in the column, as it’s the sponsor of ITIL® Foundation.
Step 4: Clicking on PeopleCert will take you to a page where you need to ‘Sign in’ or ‘Create account’ to schedule, reschedule, or cancel your ITIL® Foundation exam.
Step 5: Once you sign in successfully, you need to follow the steps in order to schedule your ITIL® Foundation exam through Pearson VUE.
Once you log in to www.pearsonvue.com, you need to click on ‘For test takers’. You need to follow these steps in order to locate the test center:
Step 1: Once you click on ‘For test takers’, a drop down list appears from which you need to click on ‘Schedule an exam’.
Step 2: The above step will take you to a page where you need to enter the name of your test sponsor. You need to enter ‘PeopleCert’ for ITIL® exam.
Step 3: Once you land on the PeopleCert page you will be able to see ‘Find a test center’ on the right side of the page.
Step 4: Clicking on ‘Find a test center’ will take you to a page which will show a search bar, asking for the location where you are trying to find the test center. You need to enter ‘Bangalore’ on the search bar and then click on ‘Search’.
Step 5: The above step will reflect a list of test centers available in Bangalore.
You can locate the nearest Pearson VUE test centers in Bangalore are situated in:
The Prometric Centre in Bangalore is located at:
Prometric Testing Pvt Ltd.
Address: 3rd Floor Tower B Prestige
Phone: 080 4336 4785
The exam fee is one of the components of ITIL Certification cost. The exam fee varies according to the level of ITIL® Certification exam which can be clearly explained through the following chart:
ITIL® Exam Cost (V3 & V4)
Price for India
ITIL® V4 Foundation
Service Lifecycle Modules
Continual Service Improvement
Service Capability Modules
Operational Support and Analysis
Planning, Protection, and Optimization
Release, Control, and Validation
Service Offerings and Agreements
ITIL® Managing Across the Lifecycle
Instructor-Led training for your ITIL® V4 Certification would cost you roughly around INR 19,999 in Bangalore. Usually, instructor-led training gives you 90 days of access to ITIL® V3 2011 Certification training in Bangalore.
The ITIL® V4 Certification cost comprises of certain additional or alternative cost components which are, ITIL® Study Guide and ITIL Practice Tests. While choosing the ITIL® study guide, you can either go for a popular paperback edition or you can bring down your ITIL Certification Cost by getting a soft copy if the same. The paperback edition of the ITIL® study guide will cost you $30.
You can always access the full-length free practice tests for ITIL® V4 Certification exam which are available online. Moreover, you can take a step ahead and buy the practice tests offered by some of the professional ITIL Certification exam websites for $25 to $50.
There are a few prerequisites which you much consider while looking out for the best ITIL® V4 Certification Training Institutes in Bangalore. They are:
ITIL® V4 Certification Training can be taken up by the following professionals:
There are certain prerequisites which you need to check while searching for the best ITIL® V4 Certification Trainer in Bangalore. They are:
In order to take up a classroom training for ITIL® V4 Certification, you need to pay around INR 19,999 in Bangalore. The classroom training is usually covered in two to three days.
Taking up an ITIL® V4 Certification training in Bangalore will help you to understand the service management process. The ITIL framework ensures that there exist a consistency and predictability in service delivery across various organisations, units, and processes. The benefits of ITIL® V4 Certification training can be marked down as follows:
Better equipped: ITIL® V4 training gives you more insight into the ITIL framework and hence, you can manage the work better. Further, it will enable you to appreciate the need and application of the activities and processes involved in ITIL which will enhance your productivity and help you work more efficiently.
Better pay: You always have better job prospects once you complete your ITIL® V4 certification. The certification gives you an upper hand in the ITSM sphere compared to other non-certified candidates. An ITIL® certified professional can expect more than a 15% hike in his/her average annual salary in Bangalore. Although, the salary figures can vary from individual to individual based on total years of work experience but you can be assured about an increment in your salary after the completion of the ITIL® V4 certification.
Recognition of expertise: Having an ITIL® V4 certification under your belt will help you to get recognized for both your expertise and skills in managing the services in your organization. Be assured that both your senior management and colleagues would appreciate your effective management of the services and processes.
Common terminology: ITIL® V4 certification exposes you to the ITIL framework which helps you to know the common terminologies used across industries and countries.
Holistic view: The ITIL® V4 Certification training gives you a detailed insight into the role of IT service and infrastructure in various businesses. This helps you to understand the bigger picture and enables you to make a valuable contribution to the organization.
KnowledgeHut is an excellent coaching institute which provides detailed coaching and relevant areas. Instructors are knowledgeable and would repeat concepts till you are clear about them. This course was definitely worth the money.
The course ware and the training imparted in the classroom session by our experienced trainer Mr. Maheshwar Nynaru helped me to clear the ITIL® V4 Foundation Certification within 2 days. I am glad that I chose the right training organization and the right trainer to get trained on this ITSM course. Thanks KnowledgeHut!
The training was excellent. Thanks, KH!
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Designed to help individuals to clear the ITIL? Foundation Exam at the very first attempt, KnowledgeHut?s ITIL? Foundation training in Bangalore is suitable for professionals who are required to understand how to transform their business using the best practices and guidelines laid out in the ITIL framework. IT Managers, Sys Admins, Database Admins and Quality analysts are among those who would derive great benefit from this ITIL? training in Bangalore. There is no specific prerequisite for attending this course, but basic background knowledge of IT services would help you to grasp the fundamentals more quickly. The IT Infrastructure Library, or ITIL, lays out a comprehensive process framework that transforms IT services through technology, aligning it with business needs by streamlining and managing end-to-end processes of the production environment. ITIL? Foundation certification demonstrates that you have the basic skills needed to provide business-driven IT services that are focussed on fulfilling customer needs. The ITIL? Foundation Certification training in Bangalore helps you achieve the Foundation certification that is mandatory for moving on to higher levels such as the Intermediate and Advanced levels in IT Service Management. At KnowledgeHut, we offer a well-structured course in ITIL? Certification in Bangalore that is delivered by industry experts over 2 days. On completion, you will get 16 PDUs, or you can also complete an additional 9 hours of e-learning and then avail of 25 PDUs. This ITIL? Foundation Training in Bangalore has been created by experts in the industry and will cover the entire course of study leading up to the exam. You will also be able to practice your skills with 4 mock exams that will help you understand your strengths and weaknesses.