ITIL® V4 Foundation Certification Training in Bangalore, India

Leverage ITIL for the best delivery of tech-enabled products and services

KnowledgeHut's two-day ITIL® 4 Foundation Certification Training will equip you with an understanding of the ITIL 4 service management framework and how you can leverage ITIL for the creation, delivery and continual improvement of tech-enabled products and services.

  • 250,000 + Professionals trained
  • 150,000 + Professionals certified
  • 200 + Workshops every month

Level up your ITSM skills

In the ITIL® 4 Foundation Certification training, you’ll learn how ITIL can help establish a framework for your organization to successfully deliver IT services to your customers. Start with the core concepts and definitions of the ITIL 4 framework and learn about the ITIL 4 service value system. The course prepares you to take the ITIL 4 Foundation exam and get certified.

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  • 16 Hours: Instructor-Led Sessions

  • 16 PDUs on Course Completion

  • 14 Hours: Videos, Flash Cards and More

  • 8 Assessments and 6 Recall Quizzes

  • Lifetime Access to Courseware

  • Exam Fee Included in Course Fee

Accredited by

Why ITIL® 4 Foundation?

The future is bright for service management, whether looked at through an IT lens or a business focus. Covid-19 has further put service management under the microscope and delivering business value rather than technology solutions is now the raison d’être for IT Service Management.

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Not sure how to get started? Our Learning Advisor is happy to help you.

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The Knowledgehut Advantage

The most effective project-based immersive learning experience

Immersive Learning


Boost your tech profile with an immersive learning experience like never before.

  • On-demand videos
  • Guided hands-on exercises
  • Auto-graded assessments
  • Recall quizzes​
  • Assignments and projects

Learn by Doing


Build real-world tech projects and acquire immediately applicable skills.

  • Learn to code. By actually coding
  • Work-like experiences, well-defined product requirements
  • Learn on the job, like developers in top tech companies

Cloud Labs


We take care of the setup so you can focus on the learning.​

  • Access fully provisioned developer environment
  • Virtual machine exclusively spinned up in minutes
  • Write code right in your browser

Outcome-Driven Learning


Achieve skill-based outcomes from our immersive learning experience platform.​

  • Get advanced learner insights​​​​
  • Measure and track skills progress
  • Identify areas to improve in

The KnowledgeHut Edge

Solid Track Record

KnowledgeHut has empowered thousands of professionals with certifications in ITSM.

Experiential Workshops

Activities, team-based exercises, practical case studies: High energy workshops with hands-on learning.

Comprehensive Exam Support

Theoretical and practical learning backed by mock tests. We’re right by you for any certification assistance.

Mentorship by Industry Experts

One-to-one mentorship, real-world tips and time-tested techniques from accredited expert practitioners.

Continual Learning Support

Webinars, e-books, tutorials, articles, and interview questions - we're right by you in your learning journey!

Exclusive Post-Training Sessions

Six months of post-training mentor guidance to overcome challenges in your ITSM career.

Steps to get ITIL® Foundation certified

Strengthen your knowledge and practice of ITIL® processes and concepts with the latest ITIL® 4 certifications. Validate your expertise as an ITIL professional with the ITIL 4 Foundation certification and take advantage of networking opportunities with the best in the industry. Not sure where to start with your ITIL 4 Foundation certification? Just follow these simple steps.

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path to certification

Prerequisites for the ITIL® 4 Foundation training program

There are no specific prerequisites for this training and the subsequent ITIL®4 Foundation certification exam.

Who should attend this course?

IT professionals

Business managers

Business process owners 

Project managers

ITSM managers

IT professionals in digital

IT professionals in product

IT professionals in development

IT professionals in service

Professionals transitioning to ITIL4

ITIL® 4 Foundation Certification Course Schedules

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What you will learn in the ITIL® 4 Foundation Training


ITIL® Guiding Principles

Understand the Guiding principles for an effective service management decision.


Service Management

Understand the Four Dimensions of Service Management and factors that influence it.



Learn about basic governance structuring and modeling.


Service Value Chain

Learn about service value chain activities and building it at various levels.


Governance activities

Develop an understanding of objectives of various management services and systems.


Processes and their activities

Get an understanding of activities of Problem Management, Incident Management, Change Enablement etc.

Skills you will gain in the ITIL® 4 Foundation Certification Course

Engage in organizational transformation

Co-create value

Ensure continued agility

Bring about continual service improvement

Manage problems, risks and incidences

Minimize service disruption

Quantify and demonstrate the value of service

Benchmark services and maximize ROI

Understand and manage customer expectations

Obtain value for money

Transform Your Workforce

Evolve IT skills with your business needs

Whether you’re looking to move from on-premise to the cloud or from monolith to microservices, modernizing your systems can be daunting. Are your teams armed with the digital dexterity they need to tackle whatever comes next?

  • Custom Training Solutions
  • Immersive Learning
  • Learn by doing approach
  • Immediately applicable skills

Skill Up Your Teams
500+ Clients

ITIL® 4 Foundation Certification Course Curriculum

Download Curriculum

Learning Objectives

Learn about ITIL4, its features, principles and benefits.


  • About ITIL4
  • Components of ITIL4 Framework
  • Benefits of ITIL

Learning Objectives

Explore key concepts on service, its management and value. Learn about stakeholders, products and service relationship.


  • Service and Service Management
  • Components of Service Value
  • Determine the Value of a Service or Product
  • Stakeholders and Value Creation
  • Products, Services and Service Offering
  • Service Relationship

Learning Objectives

Learn in detail about the guiding principles of ITIL.


  • Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate

Learning Objectives

Learn more about ITIL service value system, chain and streams.


  • Organization and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes
  • External factors: PESTEL

Learning Objectives

Learn more about ITIL service value system, chain and streams.


  • ITIL Service Value System
  • Service Value Chain
  • Service Value Streams

Learning Objectives

Learn more about different types of ITSM.


  • Information Security Management
  • Relationship Management
  • Supplier Management
  • Service Level Management
  • IT Asset Management
  • Service Configuration Management
  • Change Enablement
  • Release Management
  • Deployment Management
  • Monitoring and Event Management
  • Incident Management
  • Problem Management
  • Service Request Management
  • Service Desk
  • Continual Improvement

ITIL® 4 Foundation Training and Certification FAQs

ITIL® Foundation Training

Our ITIL® Foundation certification training has been designed to help you embark on a successful ITSM career by mastering the principles of the ITIL framework. By the end of the course you will gain the expertise to:

  • Build products and services and co-create value with stakeholders and customers
  • Apply the guiding principles of the ITIL framework to ensure business value
  • Master and apply the key concepts of DevOps, Agile and Lean to deliver organizational goals
  • Apply the four dimensions of Service Management to different areas of service

Our ITIL® Foundation Training aims to equip you with all the skills to be an effective ITSM practitioner. You will develop practical skills across the principles of ITSM:

  1. Engage in organizational transformation
  2. Co-create value
  3. Ensure continued agility
  4. Bring about continual service improvement 
  5. Manage problems, risks and incidences 
  6. Minimize service disruption
  7. Quantify and demonstrate the value of service
  8. Benchmark services and maximize ROI
  9. Understand and manage customer expectations
  10. Obtain value for money
  11. Device for knowledge
  12. Concentrate on content
  13. Explore holistically
  14. Commence where you are
  15. Study directly
  16. Develop iteratively
  17. Associate
  18. Be fair
  19. Keep it simple

The ITIL® Foundation certification helps you:

  • Get a better understanding of how to enhance IT services within an organization
  • Be more informed about IT service management
  • Adapt the ITIL® framework to your organizational structure
  • Enhance your earning potential
  • Aim for higher ITIL® certifications and elevate your ITSM career

This course is for anyone looking to develop service management skills:

  • IT professionals
  • Business managers 
  • Business process owners
  • Project managers
  • ITSM Managers and aspiring ITSM Managers
  • Professionals working in other areas of IT like digital, product, development and service.
  • ITIL certified professionals who want to transition to the new version ITIL®4
  • Students with an interest in IT Services Management will also benefit from our course. 

There are no prerequisites to take the ITIL® Foundation training and the subsequent ITIL4 Foundation exam.

Once you have gained ITIL®4 Foundation, you can consider the ITIL®4 Managing Professional Modules, a stream of 4 Modules that include: 

Yes, you will get free e-learning access to over 100 courses that will be available at KnowledgeHut for one year.

You will earn 16 PDUs by participating in the ITIL® Foundation Training program. These can be used for recertification from PMI® Inc.

For further information about PDUs, please reach us at

ITIL® Foundation Certification

The ITIL® Foundation Certification is offered by AXELOS, a world-renowned body dedicated to managing, developing and growing the global best practice portfolio of ITIL.

You can self-study for the Foundation exam or take training in another format, such as distance learning. But if you choose to train from a provider, you must ensure that they are an AXELOS Accredited Training Organization.

There are two ways to get the ITIL® Foundation certifications:

  • Method 1

Join an ITIL training course with an Accredited Training Organization (ATO). KnowledgeHut is an ATO with PeopleCert® and a certified partner of AXELOS. You will receive comprehensive exam preparation support and your exam fee is covered in the course fee.  

Step 1: Register for KnowledgeHut’s ITIL® Foundation course and attend the 2-day training.
Step 2: Take the online ITIL® Foundation exam (you will receive the exam key from PeopleCert®). Get a minimum score of 65% in this 60-minute closed-book exam.
Step 3: Download the ITIL® Foundation certificate and become a leader in your ITSM team!  

  • Method 2 

Prepare for the exam on your own, buy and exam voucher and schedule the exam. You will obtain the certification only on adequately clearing the exam.

No, the ITIL®4 Foundation certification does not expire.

Yes, you will receive a course completion certificate on completing the course.

ITIL® Foundation exam

The exam is conducted through PeopleCert®. (KnowledgeHut is an ATO with PeopleCert®.)

The ITIL®4 Foundation certification exam is an online, closed-book exam. The format is:

  • Type: Multiple Choice Questions
  • Number of questions: 40
  • Duration: 60 minutes
  • Pass mark: 65%

The Foundation exam covers Continuous Service Improvement, Service Strategy, Service Design, Service Transition, and Service Operation.

After you complete your 2-day ITIL® Foundation course, you will receive an email from PeopleCert® with details you need to attempt the exam.

No, you will have a time limit of 60 minutes and will not be able to pause the test. If you accidentally close the window, then you’ll be able to reopen it immediately. In case your exam page freezes, you can refresh the web browser and you will be able to continue the exam from where you left it. Similarly, if your web browser has a problem, you can go to the start link available in your email and you should be taken back to the last question you were on.

If you fail, you can apply for a re-evaluation of the ITIL® Foundation exam at an additional cost. The re-evaluation fee is refundable if the outcome is decided in your favour. If it isn’t though, you’ll end up losing the appeal fee, and would need to buy a fresh exam voucher.

Yes. The PeopleCert® allows you to retake the ITIL® Foundation exam if you fail.

Yes. PeopleCert® allows you to retake the ITIL® Foundation exam as many times as you’d like. However, there is a cost associated for each attempt.

PeopleCert® announces the final results within 2 business days after your answers are officially submitted to them by the exam supervisor. Your profile at PeopleCert needs to be complete, without which your Official Results will not be released.

ITIL® Foundation Workshop Experience

The ITIL®4 Foundation workshop at KnowledgeHut is delivered through PRISM, our immersive learning experience platform, via two modes of delivery:

Blended learning:

  • Get the best of both worlds with live and interactive instructor-led training sessions along with the convenience and flexibility of self-paced learning.   
  • Listen, learn, ask questions, and get all your doubts clarified from your instructor, who is an experienced practitioner.   
  • You also get to collaborate and learn from the experience of your peers in real-world simulations and activities. 

On-Demand Self-Learning:

  • Learn conveniently at your own pace, whenever and wherever you choose and benefit from the limitless educational possibility that comes with lifetime access. The entire courseware and all the features of our immersive learning experience platform will remain at your fingertips whenever you wish to refresh concepts and clear your doubts.

All of KnowledgeHut’s ITIL® Foundation Certification training is delivered by experienced accredited experts who are:

  • Masters in ITIL and have immense experience in leading, applying, coaching, and teaching it 
  • Skilled in ITSM
  • Industry practitioners active in IT operations and the field of IT management.  

Our dedicated team of coaches deliver training on par with the standard of excellence as set out by AXELOS. Every candidate receives the same high-quality content irrespective of the trainer and the location. 

The conventional in-person ITIL® Foundation Training was earlier delivered as a 16-hour, 2-day training course. The online ITIL® Foundation Training is now 14-16 hours long.

The online course is divided into several classes of shorter hours, unlike the in-person class that has 2 classes, each 7 to 8 hours long. The instructor uses tools like a webcam for interacting with the participants and participants will also be able to virtually collaborate with one another.

Our workshops are structured in three parts – pre-workshop, workshop and post-workshop – to provide you with a completely immersive learning experience. This tried and tested workshop structure has worked well with thousands of ITSM professionals we’ve helped upskill over the years.

  • Pre-workshop: Take our diagnostic assessment before the workshop and benchmark your skill levels at the start of the course. This allows you to map and demonstrate your skills learning progression as you reach the end of the course.
  • Workshop: Join the live and interactive instructor-led sessions right from within PRISM, our immersive learning experience platform with a state-of-the-art intelligent coding environment. Experience immersive learning with assignments, assessments, recall quizzes, mock tests and much more.
  • Post-workshop: We don’t just impart skills but also want to make sure that you implement them post the course. To help you with this, we are always in touch with you through newsletters, webinars or next version trainings. Some post-training deliverables lined-up for you are: 
  • Instructor-led session recordings
  • Access to alumni network
  • Continued social learning with discussion forums, group messenger and one-to-one messaging.
  • Additional workshops on advanced level concepts
  • Regular emails, blogs, articles, emails, newsletters, tutorials and other such rich informational content.

A unique feature of our ITIL course is the highly engaging, immersive learning you experience. You get to learn, practice, assess, get insights on your learning, and personalize your learning journey.  

LEARN: Engaging self-learning videos, smart flashcards, interactive eBooks and recall quizzes help reinforce your learning. You also get to maximize your learning potential with collaborative social learning via discussion forums and group and one-to-one messaging.  

PRACTICE: Case studies and real-time simulations help you gain confidence and get productive from day one.  

ASSESS: Assess your skills at every stage with a variety of questions ranging from multiple choice to code-based, completely auto-graded by the system. Assignments and projects within our inbuilt and intelligent development environment give you micro “work-like” experiences. Test your subject matter comprehension through diagnostic, module level and final assessments.

GET INSIGHTS: Based on your performance in the assessments, assignments, and projects, you gain deep insights on your progress, which help you identify areas you are good at and where you need to improve. All you need to do is follow recommendations and enhance your skill proficiency from where you are to where you want to get.

PRISM is KnowledgeHut’s state-of-the-art learning experience platform. PRISM is designed to provide a highly engaging, immersive learning experience with you at the center of the learning.

PRISM supports all types of courses, including on-demand self-paced learning, blended learning, and live virtual classes. Here are some key features of the platform:

  1. Learners can watch videos, join live sessions directly, and even book 1 - 1 mentoring sessions with expert instructors easily, using a single dashboard.
  2. Integrated Practice Environment runs directly in the user’s browser, offering a complete set of development tools to allow learners to practice what they’ve learned. 
  3. Feature-rich videos with detailed explanations are augmented by flash cards, interactive e-reading content and quick recall quizzes designed to strategically reinforce learning. 
  4. Diagnostic, module-level and final assessments give learners valuable insights, allowing them to map and demonstrate their skills learning progression through the course.
  5. Learners get micro work-like experiences from auto-graded projects that help them learn on the job, much like developers in leading tech companies.
  6. Social Learning tools include a discussion board that features questions posted by other learners on the system and responses by both mentors and learners. Additionally, one-to-one and group messaging is also available.
  7. Comprehensive reports give both organizations and learners a deep and thorough insight into skills progression.

The ITIL®4 Foundation course material comprises of the study plan and all relevant assignments, assessments, or case studies. All the course material will be available on PRISM.

The ITIL®4 Foundation sessions would be auto recorded on PRISM, subject to permission by AXELOS and the instructor. Based on the permissions, you would have lifetime access to the video recordings of the sessions as well.

Our workshops are currently held online and anyone with a stable internet from anywhere across the world can benefit from this to get ITIL certified.  You can check out the schedules here.

You will receive a registration link from PRISM to your e-mail id. You will have to set your password, log in to our Immersive Learning Experience platform and start your learning journey.

If you miss a class, you can access the class recordings from PRISM at any time. At the beginning of every session, there will also be a 10-12 minute recapitulation of the previous class.

No, you will not yet be able to join the training through phone or tab. Please be prepared to join the training on your laptop or desktop.

If you get disconnected during the training, you will have the option to re-join within about half an hour subject to accreditation body guidelines and the instructor’s preference.

You will get the benefit of both since this is a blended learning workshop.

We currently use the Zoom platform for video conferencing and will soon be adding more integrations with Webex and Microsoft Teams. However, all the sessions and the recordings will be available right from within our learning platform. Learners will not need to wait for any notifications or links or install any additional software.

Yes, there are other participants who actively participates in the class remotely.  They can attend online training from office, home, or any other suitable place.

In case of any queries, our support team is available to you 24/7 via the Help and Support section on PRISM. You can also reach out to your workshop manager on your workshop group messenger.

Unlimited number of attempts are permitted for quizzes. Assignments can be retaken for the specified number of attempts.

Should you have any more questions, please email us on and we will be happy to get back to you.

What learners are saying

Abhishek Swain

Abhishek Swain

Senior Product Specialist


It was a good training. Thank you, KnowledgeHut!

Attended ITIL® 4 Foundation Certification workshop in December 2019

Sanchita Biswas

Sanchita Biswas

Project Manager


I had attended the 2-day ITIL Foundation training. The trainer was very knowledgeable and gave real examples to explain all the concepts.

Attended ITIL® 4 Foundation Certification workshop in October 2019

Abdul Aziz Nadaf

Abdul Aziz Nadaf

Sr. Quality Assurance Engineer


A collaborative and informative session. I liked how the trainer explained the things with live examples.

Attended ITIL® 4 Foundation Certification workshop in August 2019

Mohammed Sadhik

Mohammed Sadhik



It was an excellent workshop that I had ever attended and the instructor was very knowledgeable. The course delivery included many current market examples.

Attended ITIL® 4 Foundation Certification workshop in August 2019

Subramanian S

Subramanian S

Operations Specialist


KnowledgeHut is an excellent coaching institute which provides detailed coaching and relevant areas. Instructors are knowledgeable and would repeat concepts till you are clear about them. This course was defini View More

Attended ITIL® 4 Foundation Certification workshop in July 2019

Sriram Subramaniyan

Sriram Subramaniyan

Project Manager


A very well-conducted training by KnowledgeHut, and thanks to the Mr. Maheshwar for conducting such a wonderful training.

Attended ITIL® 4 Foundation Certification workshop in July 2019

Rambabu Kosuru

Rambabu Kosuru



The training atmosphere was very good. The trainer also very good and explained everything with real-time examples which helped us understand the concepts in more efficient way.

Attended ITIL® 4 Foundation Certification workshop in July 2019

Arijit Gupta

Arijit Gupta

Senior Support Engineer


The course ware and the training imparted in the classroom session by our experienced trainer Mr. Maheshwar Nynaru helped me to clear the ITIL® V4 Foundation Certification within 2 days. I am glad that I chose View More

Attended ITIL® 4 Foundation Certification workshop in July 2019

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ITIL® Certification Process

ITIL® Salary & Role Based:

The average salary of an Incident Manager ITIL® V3 certification based in Bangalore is INR 5,88,538 per annum. The annual salary of the Incident Manager ranges between INR 2,98,682 to INR 9,23,755 in Bangalore

According to Glassdoor, the annual salary paid by companies based in Bangalore to an ITIL® V3 certified Problem Manager can range from a minimum of INR 3,68,000 and to a maximum of INR 8,34,000.

The average annual salary of a Change Manager with an ITIL® V3 certification is INR 6,46,341 in Bangalore. The compensation of the Change Manager based in Bangalore ranges between INR 3,36,205 to INR 12,09,930 per annum.

A Business Relationship Manager with an ITIL® V3 certification earns an average remuneration of INR 4,30,018 per year in Bangalore. The annual pay of the Business Relationship Manager based in Bangalore ranges between INR 2,34,072 to INR 8,29,659

The average annual salary of a Project Manager with an ITIL® V3 certification in Bangalore is INR 14,45,685. A Project Manager based in Bangalore earns a yearly compensation of INR 7,35,139 to INR 23,39,175.

A Service Delivery Manager with an ITIL® V3 certification based in Bangalore earns an average annual salary of Rs. 14,76,815. The annual salary of the Service Delivery Manager ranges between Rs. 5,74,609 to Rs. 24,53,495 in Bangalore

The responsibilities and salaries of the ITIL® V3 Service Strategy roles in Bangalore are as follows:

Sl No.
ITIL Roles
Salary in Bangalore (per annum)
1.Business Relationship Manager
A Business Relationship Manager is responsible for identifying customer needs, maintaining a positive relationship with the customer, and ensure that the needs have been met by the service provider with an appropriate catalogue of services.

2.Demand Manager
The responsibilities of a Demand Manager involves anticipating, influencing, and understanding the customer demand for services.

3.Financial Manager
The responsibilities of a Financial Manager include managing the accounting, budgeting, and charging requirements of the IT service provider.
INR 12,24,570
4.IT Steering Group (ISG)
It comprises of the senior management from business and IT, and reviews the business and IT strategies to ensure that they are aligned.

5.Service Portfolio Manager
The role demands to develop strategies to be used to serve customers in cooperation with the IT Steering Group.
INR 13,00,000

The responsibilities and salaries of the ITIL® V3 Service Design Roles in Bangalore are as follows:

Sl No.
Salaries (per annum)
1.Applications Analyst
An Applications Analyst manages applications throughout their lifecycle.
INR 4,57,217
2.Availability Manager
The role of Availability Manager is to improve the IT services by analyzing, defining, measuring, and planning.

3.Capacity Manager
Capacity Managers ensure that infrastructure and services are delivered in the agreed capacity and performance targets in a timely and cost-effective manner.

4.Compliance Manager
Compliance Managers are responsible to ensure that all the guidelines and standards are followed, also, they must check if the consistent accounting or other practices are being employed.
INR 8,50,881
5.Enterprise Architect
Enterprise Architects are responsible for maintaining an essential component of a business, known as the Enterprise Architecture (EA) including their interrelations.
INR 25,57,057
6.Information Security Manager
The confidentiality, integrity, and availability of an organisation’s information, assets, IT services, and data is ensured by the Information Security Manager.
INR 17,76,970
7.IT Service Continuity Manager
It is the responsibility of the IT Service Continuity Manager to manage the risks that could seriously impact IT services.

8.Risk Manager
A Risk Manager assesses, recognize and control risks by analysing the value of assets to the business.

9.Service Catalogue Manager
A Service Catalogue Manager is responsible for ensuring the accuracy of all the information with the Service Catalogue and keep it up-to-date.

10.Service Design Manager
Service Design Managers are responsible for coming up with new and improved services by producing quality, secure, and resilient designs.

11.Service Level Manager
The Service Level Manager needs to ensure that all the Operational Level Agreements, Service Management processes, and Underpinning Contracts are appropriate for the agreed service level targets.

12.Service Owner
Service Owner acts as the counterpart of the Service Level Manager while negotiating Operational Level Agreements (OLAs).

13.Supplier Manager
Supplier Manager is responsible to ensure that the contracts with the suppliers support the needs of the business, and they meet their contractual commitments.

14.Technical Analyst
Technical Analysts uses their expertise to provide technical support for managing the IT infrastructure.
INR 7,02,717

The responsibilities and salaries of the ITIL® V3 Service Transition Roles and Boards in Bangalore are as follows:

Sl No.
Salaries (per annum)
1.Application Developer
The Application Developer develops and maintains custom applications as well as customize the products from software vendors to provide the required functionality for IT services.
INR 5,78,209
2.Change Advisory Boards (CAB)
Change Advisory Board (CAB) comprises of a group of people who advise the Change Manager in the prioritization, assessment, and scheduling of Changes.

3.Change Manager
The primary objective of a Change Manager is to make beneficial Changes with minimum disruption to IT services.
INR 6,61,172
4.Configuration Manager
A Configuration Manager is responsible for maintaining the information about Configuration Items which are required for delivering IT services.

5.Emergency Change Advisory Board (ECAB)
Emergency Change Advisory Board (ECAB) is a subset of the Change Advisory board who decides about high impact Emergency Change.

6.Knowledge Manager
The primary goal of a Project Manager is to improve efficiency by gathering, analyzing, storing, and sharing knowledge and information.

7.Project Manager
A Project Manager is responsible for deploying a major release within the predicted cost, time, and quality estimates by planning and coordinating the resources.
INR 16,52,000
8.Release Manager
The primary objective of a Release Manager is to protect the integrity of the live environment and ensure that the correct components are released.
INR 10,52,918
9.Test Manager
The Test Manager ensures that the customer expectations are met through the deployed releases and services and verifies that the IT Operations is able to support the new service.
INR 14,54,746

The responsibilities and salaries of the ITIL® V3 Service Operation Roles and Boards in Bangalore are as follows:

Sl No.
Salaries (per annum)
1.1st Level Support
The 1st Level Support is responsible to register and classify received incidents and respond immediately in order to promptly restore a failed IT service.

2.2nd Level Support
The 2nd Level Support is responsible to take over incidents which cannot be solved by the 1st Level Support. In case they fail to come up with a solution, the Incident is passed on to the Problem Management.

3.3rd Level Support
The third-party suppliers are the 3rd Level Support who provides the solution to an incident when requested by the 2nd Level Support.

4.Access Manager
The Access Manager prevents access to non-authorised users and grants the right to use a service to the authorised users.

5.Facilities Manager
A Facilities Manager manages the physical environment where the IT infrastructure is located. For example, power and cooling, building access management, and environmental monitoring.
INR 5,81,796
6.Incident Manager
The Incident Manager carries out the corresponding reporting for the effective implementation of the Incident Management process.
INR 5,83,723
7.IT Operations Manager
The role of an IT Operations Manager involves ensuring that all day-to-day operational activities are carried out in a reliable and timely way.
INR 14,84,154
8.IT Operator
The primary role of an IT Operator is to perform the day-to-day operational activities like performing backups, ensuring that scheduled jobs are performed, and installing standard equipment in the data center.

9.Major Incident Team
Major Incident Team is an established team which comprises of the IT managers and technical experts and lead by the Incident Manager to concentrate on the resolution of a Major Incident.

10.Problem Manager
A Problem Manager manage the lifecycle of all problems so that incidents do not happen again and minimize the impact of Incidents that cannot be prevented.

11.Service Request Fulfilment Group
A Service Request Fulfilment Group specializes in the fulfillment of certain types of Service Requests.

The responsibilities and salaries of the ITIL® V3  Continual Service Improvement Roles in Bangalore are as follows:

Sl No.
Salaries (per annum)
1.CSI Manager
The responsibilities of a Continual Service Improvement (CSI) Manager include managing improvements to IT services and IT Service Management processes.

2.Process Architect
A Process Architect is responsible for maintaining the Process Architecture while coordinating all changes to processes and making sure that all processes cooperate in a seamless way.

3.Process Owner
The responsibilities of a Process Owner include design, sponsorship, and continual improvement of a process and its metrics.

ITIL® Exam:

You need to adopt the PDCA Cycle or Plan-Do-Check-Act method to prepare for your ITIL® V4 Certification exam. The PDCA Cycle consists of:
Plan: Create a study plan after completing one round of reading the ITIL lifecycle and create a study plan. Answer ITIL Foundation exam questions and take full-length practice tests.

Do: In this step, you need to put above plan into action.

Check: Once you implement your plan, you need to review your scores and assess the areas for improvement.

Act: Once you figure out the areas that you need to improve, you need to try and improve it through revision, taking the test, and review until you achieve your target score.

Prometric is a trusted provider of technology-enabled testing and assessment that offers market-leading test development and test delivery solutions in order to enable clients to develop and launch global testing programs as well as measure program results and data accurately. It uses Web or utilise a robust network for more than 10,000 test centers in more than 160 countries in order to deliver test flexibility.
It is a wholly-owned subsidiary of ETS that reliably develops, delivers, and administers more than 10 million tests every year for approximately 400 clients who hails from different fields like academic, finance, government, healthcare, professional, corporate, and information technology (IT).

You can register for your ITIL® V4  Foundation exam session on Prometric. In order to so, you need to log in to and then follow the following steps to register for your respective exam:
Step 1: Once you log in to the Prometric page, you need to click on the ‘SCHEDULE MY TEST’ option which you can find on the slider of the home page.

Step 2: That will lead to a page where you need to choose the test sponsor for your ITIL® V4 Foundation exam. The test sponsor for ITIL® V4 Foundation exam is PeopleCert.

Step 3: Clicking on the test sponsor’s name will lead you to the product page of PeopleCert where you will be able to find all the exams which are conducted by PeopleCert.

Step 4: Next, you need to click on the ‘SCHEDULE MY TEST’ option available on the page.

Step 5: That would take you to a page where you need to select your country. You need to select ‘INDIA’ from the list to schedule your appointment for ITIL® V4 Foundation exam in Bangalore. After selecting the country you need to click on ‘Next’.

Step 6: Once you click ‘Next’, you will land on a page which consists of information on registration requirements and what you need to bring to the testing center. After reading the information you need to click on ‘Next’.

Step 7: The above step leads you to another information page which consists of the Privacy Policy Review. You need to agree to the conditions mentioned on the page and click on ‘Next’ to proceed to the next page.

Step 8: In the next page, you need to confirm if you are pre-approved for testing accommodation for the exam.

Step 9: In this step, you are asked to provide your Eligibility ID and the first 4 characters of your Last Name.

Step 10: Once the above information matches, you’ll end up on a page where you need to choose the date and time of your choice. In fact, this page will let you know the available options to choose the date and time for your exam.

Step 11: Your appointment is complete after your appointment verification process is over, once you choose your test center and provide other additional information.

Pearson VUE is a part of Pearson, which is the world’s largest learning company with more than 35,000 employees across the globe. Further, it is the ideal choice of more than 450 credential owners around the world.
The credential owners choose Pearson VUE in order to help in developing, managing, delivering, and growing their testing programs. Moreover, Pearson VUE is the leader in computer-based testing that handles online practice tests to high-stakes, proctored exams that require the most secured testing environments in the industry.

You can schedule your appointment for the ITIL® V3 2011 Foundation exam through  Pearson VUE. The following steps will guide you to schedule your ITIL® V3 2011 Foundation exam:
Step 1: First, you need to log in to: .

Step 2: Once you log in, you need to click on ‘For test takers’ and click on ‘Schedule an exam’.

Step 3: The landing page will give an option to choose the name of the sponsor of your exam. You need to enter ‘Peoplecert’ in the column, as it’s the sponsor of ITIL® Foundation.

Step 4: Clicking on PeopleCert will take you to a page where you need to ‘Sign in’ or ‘Create account’ to schedule, reschedule, or cancel your ITIL® Foundation exam.

Step 5: Once you sign in successfully, you need to follow the steps in order to schedule your ITIL® Foundation exam through Pearson VUE.

Once you log in to, you need to click on ‘For test takers’. You need to follow these steps in order to locate the test center:
Step 1: Once you click on ‘For test takers’, a drop down list appears from which you need to click on ‘Schedule an exam’.

Step 2: The above step will take you to a page where you need to enter the name of your test sponsor. You need to enter ‘PeopleCert’ for ITIL® exam.

Step 3: Once you land on the PeopleCert page you will be able to see ‘Find a test center’ on the right side of the page.

Step 4: Clicking on ‘Find a test center’ will take you to a page which will show a search bar, asking for the location where you are trying to find the test center. You need to enter ‘Bangalore’ on the search bar and then click on ‘Search’.

Step 5: The above step will reflect a list of test centers available in Bangalore.

You can locate the nearest Pearson VUE test centers in Bangalore are situated in:

  1. Trainocate Networks India Pvt Ltd.
    #78/1 Royal Barter, 1st Floor
    Residency Road
    Karnataka - 560025

    Phone: 080 4050 0999

  2. Arrina Education Services Pvt Ltd.

    1st Floor, Shantaram Centre
    Langford Road, Langford Town
    Karnataka 560025

    Phone: 080 4922 3000

  3. Indian School of Commerce, Bengaluru

    10/1, 4th Floor, Lakshmi Narayan Complex
    Palace Road, Vasanth Nagar
    Opp Shangrila Hotel
    Karnataka 560052

  4. Truesmart Technologies

    No. 24, First Floor, MM Road
    Near Frazer Town Police Station
    Main Road
    Karnataka 560005

    Phone: 090362 52117

  5. NIIT Limited - Malleswaram, Bangalore

    No 25, 1st Floor, Padmashree Mansion
    Sampige Road, Malleswaram
    Karnataka 560003

    Phone: 080 3027 4601

The Prometric Centre in Bangalore is located at:
Prometric Testing Pvt Ltd.
Address: 3rd Floor Tower B Prestige
Shantiniketan, Bangalore.
Phone:  080 4336 4785

The exam fee is one of the components of ITIL Certification cost. The exam fee varies according to the level of  ITIL® Certification exam which can be clearly explained through the following chart:

Sl No.

ITIL® Exam Cost (V3 & V4)

Price for India


ITIL®V3  Foundation



ITIL® V4 Foundation



ITIL® Intermediate

Service Lifecycle Modules

Service Strategy


Service Design


Service Transition


Service Operation


Continual Service Improvement


Service Capability Modules

Operational Support and Analysis


Planning, Protection, and Optimization


Release, Control, and Validation


Service Offerings and Agreements



ITIL® Practitioner



ITIL® Managing Across the Lifecycle


ITIL® Certification cost:

Instructor-Led training for your  ITIL® V4 Certification would cost you roughly around INR 19,999 in Bangalore. Usually, instructor-led training gives you 90 days of access to ITIL® V3 2011 Certification training in Bangalore.

The  ITIL® V4 Certification cost comprises of certain additional or alternative cost components which are, ITIL® Study Guide and ITIL Practice Tests. While choosing the ITIL® study guide, you can either go for a popular paperback edition or you can bring down your ITIL Certification Cost by getting a soft copy if the same. The paperback edition of the ITIL® study guide will cost you $30.
You can always access the full-length free practice tests for  ITIL® V4 Certification exam which are available online. Moreover, you can take a step ahead and buy the practice tests offered by some of the professional ITIL Certification exam websites for $25 to $50.

ITIL® Training:

There are a few prerequisites which you much consider while looking out for the best  ITIL® V4 Certification Training Institutes in Bangalore. They are:

  • The Training Institute must have accreditation from PeopleCert, APMG, and PECB.
  • The Training Institute must have AXELOS Accredited courseware that is being used by various partners, internationally.
  • You must also ensure that the Training Institute has a high passing rate.
  • The trainers and consultants must be accredited and experienced in the field.
  • You should also ensure that you are provided with an exclusive Pre-Courseware to come up with more specific queries.
  • Moreover, you should check if the training is based on Consulting exposure, role plays, live case studies, and should not be confined to slides.
  • Finally, you should feel assured that you’re getting value for your money that you have spent to get the  ITIL® V4 Certification.

ITIL® V4 Certification Training can be taken up by the following professionals:

  • IT Professionals (System, Application, Voice, Network, Technical)
  • IT audit managers
  • Team leaders
  • IT & Business Supervisory staff
  • Executives, SMEs, and Managers
  • Service Designers
  • IT Planners
  • IT Architects
  • IT Security Managers
  • IT Consultants
  • Business Leaders

There are certain prerequisites which you need to check while searching for the best  ITIL® V4 Certification Trainer in Bangalore. They are:

  • You should check if the trainers are ‘ITIL Master Certified’ and are Senior Consultants.
  • Going further, you should check the total years of experience of the trainer in the field.
  • You should also try to find out about the attitude of the trainer towards the candidates.
  • Apart from the points listed above, you should also try to learn about the facilities provided by the trainer for learning.
  • You should further consider the Certification Exam Preparation techniques adopted by the trainer.
  • Finally, you should find out information about the fee structure of the  ITIL® V4 Certification Trainer.

In order to take up a classroom training for ITIL® V4 Certification, you need to pay around INR 19,999 in Bangalore. The classroom training is usually covered in two to three days.

Taking up an ITIL® V4 Certification training in Bangalore will help you to understand the service management process. The ITIL framework ensures that there exist a consistency and predictability in service delivery across various organisations, units, and processes. The benefits of ITIL® V4 Certification training can be marked down as follows:
Better equipped: ITIL® V4 training gives you more insight into the ITIL framework and hence, you can manage the work better. Further, it will enable you to appreciate the need and application of the activities and processes involved in ITIL which will enhance your productivity and help you work more efficiently.

Better pay: You always have better job prospects once you complete your ITIL® V4 certification. The certification gives you an upper hand in the ITSM sphere compared to other non-certified candidates. An ITIL® certified professional can expect more than a 15% hike in his/her average annual salary in Bangalore. Although, the salary figures can vary from individual to individual based on total years of work experience but you can be assured about an increment in your salary after the completion of the ITIL® V4 certification.

Recognition of expertise: Having an ITIL® V4 certification under your belt will help you to get recognized for both your expertise and skills in managing the services in your organization. Be assured that both your senior management and colleagues would appreciate your effective management of the services and processes.

Common terminology: ITIL® V4 certification exposes you to the ITIL framework which helps you to know the common terminologies used across industries and countries.

Holistic view: The ITIL® V4 Certification training gives you a detailed insight into the role of IT service and infrastructure in various businesses. This helps you to understand the bigger picture and enables you to make a valuable contribution to the organization.

ITIL® 4 Foundation Certification Course in Bangalore

With a city life that is vibrant and fresh, Bangalore represents the new modern face of India. At the core of India?s booming IT industry, Bangalore is home to the headquarters of many global IT giants including Infosys and Wipro- so much so that it has earned itself the moniker of India?s Silicon Valley. The city has a rich history and has been ruled by a succession of South Indian dynasties, many of whose palaces and forts now nestle next to Bangalore?s starkly modern glass towers. Many would say Bangalore?s old world charm has now given way to haphazard unplanned development, congested city roads and rising pollution. But this does not take away from the mad rush for jobs in Bangalore?s progressive professional scene. All this makes Bangalore an ideal place to study and work in for those who are interested in IT. Professionals who wish to thrive in their career would find that they can do well here, with certifications such as Big Data and Hadoop 2.0 Developer, ITIL Foundation, PMP, Python 101, TOGAF 9.1, CEH and others. Note: Please note that the actual venue may change according to convenience, and will be communicated after the registration.

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