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ITIL Service Lifecycle And The Stages Of Successful Implementation

In this age of fast and digitized world, if you just look around, you will find that almost all the businesses are dependent on quicker and more precise functioning. You can find the application of digital functions in every aspect of the company and trade that will help you achieve a detailed output. The end of the year 2018 will see almost a 30 percent increase in the usage of the Information Technology functions in large, medium and small-scale industries. This gives us the relevance in the field of ITIL.  5 distinct phases of the ITIL service lifecycle - https://t.co/lAYUsmvIQY #ITIL #ServiceDesk #LifeCycle #ITSM #ServiceManagement pic.twitter.com/0pKtmxWjNl — Wolken Software (@wolkensoftware) February 22, 2017 ITIL or Information Technology Infrastructure Library is the use and application of Information Technology Service Management in the area of business that will make the arena of trade much more manageable. In the year 2018, ITIL has become an indispensable part of the trade world with almost all kinds of trades and transactions that are dependent on the application of Information Technology one way or the other.   The main motto of ITIL is to provide quality output with precision in the finished results. Using the ITIL service in the scenario of the functioning of business-related organization saves much of the company's cost. This implementation has a separate course where you can be a specialist in IT. As an ITIL expert, you need to take the responsibility of the organizations that are still dependent on the manual discourse of functioning. The expert will be responsible for implementing the entire digital way of operation, transaction, interaction, and client to the business support platform and many more.  As per the words of Kaimur Karu who is currently associated with the ITSM of Axelos says, “The ultimate priority should be on delivering results. Everything else is just a means to an end.” Fundamentals of ITIL and the complete stages are explained in the following video- Five stages of ITIL You can now easily understand the whole conceptualization and motto of ITIL. Soon coming back to the steps, there are five stages that are involved in ITIL. These are: Service Strategy of ITIL: First and foremost stage of ITIL consists of the instruction on how to implement and lay the foundation for IT services in a non-IT scenario or semi-IT scenario. On the part of the organizations, they will be informed about exactly which kind of implementation will help them to have the edge over their competitors. The IT departments would make the use of practical methods to describe the importance of IT in trade. Service Design of ITIL: After the successful implementation and inception of ITIL, the second stage now focuses on the design of the whole concept that will prove to be most beneficial for the most significant output. The efficient designs will help you to go for the perfection in addressing all the customer queries ensuring the highest level of customer satisfaction.  Service Transition of ITIL: With the implementation of ITIL, there comes a drastic change which could, in turn, affect the productivity. That is why this stage is involved with the systematic and planned implementation of the transition from non-IT or semi-IT deployment in a phased manner gradually so that it gets equally distributed and both business and customers get accustomed to the new order. Service Operation of ITIL: Now, after the successful implementation of all the changes, the next stage is to monitor if the new order is successfully able to function. The department of ITIL is to ensure that the new order is running smoothly and efficiently without any fear of loss or crashing down of the whole system. The department also provides hassle-free interaction between customer and business. Continual Improvement of Service of ITIL: After all these stages, the job does not end here itself. The ITIL expert should always keep on monitoring for any kind of error or discrepancy arising in the system. The expert must also be responsible for any kind of updates or improvements that are coming up with innovation every day.  Concepts of ITIL Analyzing the concepts of ITIL is a crucial factor in respect to the stages of the deployment in the real time scenario. The concepts that govern the scenario of ITIL are: ITIL provides the efficient service to all the clients or organizations who are seeking its help without any kind of financial risk or losses. The ITIL expert would provide a set of capabilities and resources that are used for the successful implementation of the program. The provider who is concerned with the provision of Information Technology will also provide the value and utility that will ensure the perfection in functioning by removing all the obstacles. The warranty is also offered for the reliability and the longevity of the performance. Board member of DevOps Institute Jayne Groll shares that " DevOps does not in and of itself have a single body of knowledge, so it does support agile, lean and IT service management." about the most effective chain of ITIL.   The specific objectives of correct output can be measured with respect to customer satisfaction is called the process that the whole function will be implemented. After that, you need to be very sure of the function that you need by the implementation of the ITIL. It is also essential to have the results that you desire from all these implementations. Case study for successful implementation Taking into account the example of a reputed Energy company, the successful implementation of ITIL is one of the examples how this company with its numerous head offices around the world in over 100 countries spread over six continents switched to the global centralized management system all by successful ITIL implementation. They have started this strategy from the year 2004, they have carefully implemented the plan for the overall and centralized communication to avoid the cumbersome process of collection of data and output from so many headquarters spread across the world.  Initially, 430 centers were consolidated into just four mega centers. Annually they set a target to reduce this distribution by 25 percent every year to gradually shrink to the centralized administration. Within three years, significant improvement in the sector of communication and functioning was observed saving up to 25 percent of costs increasing efficiency.  

ITIL Service Lifecycle And The Stages Of Successful Implementation

847
ITIL Service Lifecycle And The Stages Of Successful Implementation

In this age of fast and digitized world, if you just look around, you will find that almost all the businesses are dependent on quicker and more precise functioning. You can find the application of digital functions in every aspect of the company and trade that will help you achieve a detailed output. The end of the year 2018 will see almost a 30 percent increase in the usage of the Information Technology functions in large, medium and small-scale industries. This gives us the relevance in the field of ITIL. 

ITIL or Information Technology Infrastructure Library is the use and application of Information Technology Service Management in the area of business that will make the arena of trade much more manageable. In the year 2018, ITIL has become an indispensable part of the trade world with almost all kinds of trades and transactions that are dependent on the application of Information Technology one way or the other.  

The main motto of ITIL is to provide quality output with precision in the finished results. Using the ITIL service in the scenario of the functioning of business-related organization saves much of the company's cost. This implementation has a separate course where you can be a specialist in IT. As an ITIL expert, you need to take the responsibility of the organizations that are still dependent on the manual discourse of functioning. The expert will be responsible for implementing the entire digital way of operation, transaction, interaction, and client to the business support platform and many more.  As per the words of Kaimur Karu who is currently associated with the ITSM of Axelos says, “The ultimate priority should be on delivering results.

Everything else is just a means to an end.” Fundamentals of ITIL and the complete stages are explained in the following video-


Five stages of ITIL
You can now easily understand the whole conceptualization and motto of ITIL. Soon coming back to the steps, there are five stages that are involved in ITIL. These are:

  • Service Strategy of ITIL: First and foremost stage of ITIL consists of the instruction on how to implement and lay the foundation for IT services in a non-IT scenario or semi-IT scenario. On the part of the organizations, they will be informed about exactly which kind of implementation will help them to have the edge over their competitors. The IT departments would make the use of practical methods to describe the importance of IT in trade.
  • Service Design of ITIL: After the successful implementation and inception of ITIL, the second stage now focuses on the design of the whole concept that will prove to be most beneficial for the most significant output. The efficient designs will help you to go for the perfection in addressing all the customer queries ensuring the highest level of customer satisfaction. 
  • Service Transition of ITIL: With the implementation of ITIL, there comes a drastic change which could, in turn, affect the productivity. That is why this stage is involved with the systematic and planned implementation of the transition from non-IT or semi-IT deployment in a phased manner gradually so that it gets equally distributed and both business and customers get accustomed to the new order.
  • Service Operation of ITIL: Now, after the successful implementation of all the changes, the next stage is to monitor if the new order is successfully able to function. The department of ITIL is to ensure that the new order is running smoothly and efficiently without any fear of loss or crashing down of the whole system. The department also provides hassle-free interaction between customer and business.
  • Continual Improvement of Service of ITIL: After all these stages, the job does not end here itself. The ITIL expert should always keep on monitoring for any kind of error or discrepancy arising in the system. The expert must also be responsible for any kind of updates or improvements that are coming up with innovation every day. 


Concepts of ITIL
Analyzing the concepts of ITIL is a crucial factor in respect to the stages of the deployment in the real time scenario. The concepts that govern the scenario of ITIL are:

  • ITIL provides the efficient service to all the clients or organizations who are seeking its help without any kind of financial risk or losses.
  • The ITIL expert would provide a set of capabilities and resources that are used for the successful implementation of the program.
  • The provider who is concerned with the provision of Information Technology will also provide the value and utility that will ensure the perfection in functioning by removing all the obstacles. The warranty is also offered for the reliability and the longevity of the performance. Board member of DevOps Institute Jayne Groll shares that " DevOps does not in and of itself have a single body of knowledge, so it does support agile, lean and IT service management." about the most effective chain of ITIL.  
  • The specific objectives of correct output can be measured with respect to customer satisfaction is called the process that the whole function will be implemented.
  • After that, you need to be very sure of the function that you need by the implementation of the ITIL. It is also essential to have the results that you desire from all these implementations.

Case study for successful implementation
Taking into account the example of a reputed Energy company, the successful implementation of ITIL is one of the examples how this company with its numerous head offices around the world in over 100 countries spread over six continents switched to the global centralized management system all by successful ITIL implementation. They have started this strategy from the year 2004, they have carefully implemented the plan for the overall and centralized communication to avoid the cumbersome process of collection of data and output from so many headquarters spread across the world. 

Initially, 430 centers were consolidated into just four mega centers. Annually they set a target to reduce this distribution by 25 percent every year to gradually shrink to the centralized administration. Within three years, significant improvement in the sector of communication and functioning was observed saving up to 25 percent of costs increasing efficiency.
 

Joyeeta

Joyeeta Bose

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Joyeeta Bose has done her M.Sc. in Applied Geology. She has been writing contents on different categories for the last 6 years. She loves to write on different subjects. In her free time, she likes to listen to music, see good movies and read story books.

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ITIL Practitioner: Core Competencies, Guiding Principles and Service Strategy Importance

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An internet search engine may provide accurate results, but in a country where those results are banned or are offending the audience’s religious faith can seriously backfire on you and your organization. Progress Iteratively: Always break the problem into smaller pieces and achieve one or two steps at a time. This helps you get user feedback and improve your service at a low cost, rather than creating the whole service and finding out that there is no market for it. Observe directly: What if you rely on sources to get you the feedback or user reactions or problems data and later on find out that the “source” did not understand the feedback properly, leading you to make something that was not required at all. Or worst, the “source” had vested interest and now your service is out of the market. So don’t take the risk. Focus more on getting the data directly. Be Transparent: Good or bad, whatever be the situation, it should be clearly communicated to your stakeholders. All the decisions along with their rationale should be explained to the audience. Precaution should be taken to not divulge unintended information to the unintended audience. Still, there should be transparency. For example, you got a feedback that in the Middle East your service was gaining negative publicity due to the search results being rendered on a particular topic in spite of the government directive against doing so. In such cases, you are expected to inform your stakeholders about the situation, your plan to tackle it and to inform the end user about the upcoming change. You need to explain the exact problem and its implication to the business users, but you need not maintain the same detailing while sending out communication to market users. So use your filtering mechanism but ensure that transparency is maintained. Collaborate: Not everybody has answer or solution to everything. So better to get best people for their competencies and sometimes, more minds can give you better results. So mix and collaborate. Simple! Keep it simple: Means keep things simple and do not overcomplicate them for showing proficiency. And finally, continually improving service talks about the goal where you have to keep finding ways to improve your service through measure and metrics via communication and organizational change management. So these are the 3 competencies of an ITIL practitioner along with their 9 guiding principles- Why is service strategy the core of ITIL Practitioner? You will be amazed by the answer! It keeps in line with the 9th guiding principle of ITIL. And that principle was: Keep it simple! And this is the reason, I did not answer this question up until now. The answer is: Service strategy deals with the knowledge of what service are you [as a company] going to create through this project and why. 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An individual who is on the verge of making a successful career must know how to build up a secure network and attend the training for all the newer changes that are occurring with every passing day. Mere acquiring a degree year ago suddenly becomes backdated as there were some more unique innovations in the meantime. He or she must also start analyzing his or her capacity to intake and tap the knowledge to their advantage.The facets of training in ITILITIL implementation can take your organization to the next level of functioning. Whether you are focusing on operational cost reduction or increase in customer satisfaction, ITIL would always seem like a viable option.  The ITIL training is one such training apart from your traditional degree that will help you to know about the management of the Information Technology deployment in the integrated environment. 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In the training of ITIL, you will learn all about the maximizing of overall trade and final output of your organization. ITIL learning will help you to become better IT and project manager. Due to its undisputed usage, nowadays, every government and non-government organization are hiring the professionals or training its existing professional for implementing ITIL scenario. Information Technology Infrastructure is that body of knowledge and a set of best practices that can be facilitated for the purpose of best service management. In short, the purpose of ITIL training can be jotted down at the following point:ITIL solves problems with enduring and effective answersIt has the ability to convert creative ideas and concepts into services for a wide range of customersITIL training would ensure that an organization learns from successes and failures so that they can manage new challenges and various types of opportunities.ITIL training also helps an organization to control costs and risks that can otherwise destroy the value created by the service.  Benefits of training in ITILProceeding to the interests in the career that you will get with ITIL, here are top reasons to consider a reliable certification in the field of ITIL:The implementation of the holistic deployment of efficient analyzing and managerial services, ITIL certification in your resume is the direct key to land you a higher paying job compared to the non-ITIL certified. You can land up a position as IT architects or ITIL program managers with a six-figure salary in top-notch MNCs. Watch the following video for ITIL interview questions and answers.ITIL as a course, just like any other course, is divided into five levels, ranging from the Foundation Course to the Master Level course. Every level is focused on honing a unique level of skill and decision-making practices step by step as you advance to the end of the course. Attending each of the class by heart will not only help you to achieve the desired target but also make you understand the skill set that requires best practices in the industrial scenario ensuring your promotion.ITIL will help you to make more confident about the practices and skill sets that are required for the overall growth and development of the company you are working for. Naturally, it will help you to develop your career to next level.Case Study:Have you ever wondered what do Microsoft, Boeing, and IBM have in common? 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The detailed knowledge would also help you to acquire reliable resources with the help of which you can maximize the business strategies.Thus, you can now see the reason why ITIL is in demand among all the companies. If you are right now associated with an MNC, then you can go for the ITIL training as soon as possible.
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