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ITIL Service Lifecycle and the Successful Implementation Stages

29th Jan, 2024
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    ITIL Service Lifecycle and the Successful Implementation Stages

    In this age of a fast and digitized world, if you just look around, you will find that almost all businesses are dependent on quicker and more precise functioning. You can find the application of digital functions in every aspect of the company and trade that will help you achieve a detailed output. The end of the year 2018 will see almost a 30 percent increase in the usage of Information Technology functions in large, medium, and small-scale industries. This gives us relevance in the field of ITIL.

    ITIL or Information Technology Infrastructure Library, is the use and application of Information Technology Service Management in the area of business that will make the arena of trade much more manageable. In the year 2018, ITIL has become an indispensable part of the trading world, with almost all kinds of trades and transactions that are dependent on the application of Information Technology in one way or the other.  

    The main motto of ITIL is to provide quality output with precision in the finished results. Using the ITIL service in the scenario of the functioning of business-related organizations saves much of the company's cost. This implementation has a separate course where you can be a specialist in IT. As an ITIL expert, you need to take responsibility for the organizations that are still dependent on the manual discourse of functioning. The expert will be responsible for implementing the entire digital way of operation, transaction, interaction, and the client to the business support platform and many more.  In the words of Kaimur Karu, who is currently associated with the ITSM of Axelos says, “The ultimate priority should be on delivering results.

    Everything else is just a means to an end.” Fundamentals of ITIL and the complete stages are explained in the following video-


    Five stages of ITIL

    You can now easily understand the whole conceptualization and motto of ITIL. Soon coming back to the steps, there are five stages that are involved in ITIL. These are:

    1. Service Strategy of ITIL: ITIL's first and foremost stage consists of the instruction on how to implement and lay the foundation for IT services in a non-IT or semi-IT scenario. On the part of the organizations, they will be informed about exactly which implementation will help them have the edge over their competitors. The IT departments would make use of practical methods to describe the importance of IT in trade.

    2. Service Design of ITIL: After ITIL's successful implementation and inception, the second stage now focuses on the design of the whole concept that will be most beneficial for the most significant output. The efficient designs will help you to go for perfection in addressing all the customer queries, ensuring the highest level of customer satisfaction. 

    3. Service Transition of ITIL: With the implementation of ITIL, there comes a drastic change that could, in turn, affect productivity. That is why this stage is involved the systematic and planned implementation of the transition from non-IT or semi-IT deployment in a phased manner gradually so that it gets equally distributed and both business and customers get accustomed to the new order.

    4. Service Operation of ITIL: Now, after the successful implementation of all the changes, the next stage is to monitor if the new order is successfully able to function. The ITIL department ensures that the new order runs smoothly and efficiently without any fear of loss or crashing down of the whole system. The department also provides hassle-free interaction between customers and businesses.

    5. Continual Improvement of Service of ITIL: After all these stages, the job does not end here. The ITIL expert should always keep on monitoring for any kind of error or discrepancy arising in the system. The expert must also be responsible for any updates or improvements coming up with innovation every day. 

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    Concepts of ITIL

    Analyzing the concepts of ITIL is a crucial factor with respect to the stages of the deployment in the real-time scenario. The concepts that govern the scenario of ITIL are:

    • ITIL provides efficient service to all the clients or organizations who are seeking its help without any kind of financial risk or loss.
    • The ITIL expert would provide a set of capabilities and resources that are used to successfully implement the program.
    • The provider who is concerned with the provision of Information Technology will also provide the value and utility that will ensure the perfection in functioning by removing all the obstacles. The warranty is also offered for the performance's reliability and longevity. Board member of DevOps Institute Jayne Groll shares that " DevOps does not in and of itself have a single body of knowledge, so it does support agile, lean and IT service management." about the most effective chain of ITIL.  
    • The specific objectives of correct output that can be measured with respect to customer satisfaction are called the process in which the whole function will be implemented.
    • After that, you need to be very sure of the function you need by implementing the ITIL. Having the results, you desire from all these implementations is also essential.


    Case study for successful implementation

    Taking into account the example of a reputed Energy company, the successful implementation of ITIL is one of the examples of how this company, with its numerous head offices around the world in over 100 countries spread over six continents, switched to the globally centralized management system all by successful ITIL implementation. They started this strategy in 2004; they have carefully implemented the plan for overall and centralized communication to avoid the cumbersome process of collecting data and output from so many headquarters spread across the world. 

    Initially, 430 centers were consolidated into just four mega centers. Annually they set a target to reduce this distribution by 25 percent every year to shrink to the centralized administration gradually. Within three years, significant improvement in the sector of communication and functioning was observed, saving up to 25 percent of costs and increasing efficiency.

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    ITIL Certification DubaiITIL Certification HongkongITIL Certification Delhi


    ITIL service lifecycle is an administrative IT framework designed to digitize IT services and ensure operations run efficiently. This IT service model consists of five stages: Service Strategy, Service Design, Service Transition, Service Operations, and Continuous Service Improvement. The ITIL lifecycle defines the best practices and processes required to successfully implement IT services and the necessary activities that optimize operational performance. An effective ITIL implementation is essential for business growth and development as it ensures efficient management and maximization of IT investments. Organizations can build a stable platform for innovation, agility, scalability, and automation by adhering to the ITIL service lifecycle. 

    Frequently Asked Questions (FAQs)

    1What is the service life cycle?

    ITIL stands for IT Infrastructure Library, and its service lifecycle is a set of best practice guidelines for IT services. This lifecycle comprises five stages: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. The ITIL service lifecycle allows an organization to effectively manage the complete IT service life cycle while improving IT and business performance. 

    2What are the 4 pillars of ITIL?

    The four pillars of ITIL are Service Strategy, Service Design, Service Transition, and Service Operations. Together these functions provide organizations with all the basic components necessary for successful IT service management to optimize services for their customers and employees. Developing these processes correctly can tremendously impact an organization's bottom line. 

    3What are the 7 key ITIL practices?

    It comprises 7 core ITIL practices: Service Strategy, Service Design, Service Transition, Service Operation, Continual Service Improvement, Incident Management, and Problem Management. 

    4What are the 4 functions of ITIL?

    ITIL consists of 4 core functions: Service Strategy, Service Design, Service Transition, and Service Operation. The first two functions focus on planning each new IT service (Service Strategy) and following through with successful design and delivery (Service Design). The remaining two functions deal with the maintenance phase of each service (Service Transition) and close monitoring of that service over time to ensure it maintains its overall quality (Service Operation).  


    Joyeeta Bose

    Blog Author

    Joyeeta Bose has done her M.Sc. in Applied Geology. She has been writing contents on different categories for the last 6 years. She loves to write on different subjects. In her free time, she likes to listen to music, see good movies and read story books.

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