HomeBlogIT Service ManagementITIL 4 Models - A New Operating Model in ITIL 4

ITIL 4 Models - A New Operating Model in ITIL 4

31st Jan, 2024
view count loader
Read it in
9 Mins
In this article
    ITIL 4 Models - A New Operating Model in ITIL 4

    To make companies function more smoothly, IT plays a crucial role in optimizing the available digital technologies. As a result, the IT industry must have a set of uniform standards and practices that any company, no matter what their industry, can apply. The ITIL model is a perfect example of this. A version of ITIL referred to as "ITIL 4" has been released. It is the fourth evolution of the ITIL model, which provides organizations with a digital operating model that allows them to create valuable business outcomes from their IT-supported products and services. 

    In addition to ITIL 4, ITIL 4 builds on decades of progress in ITIL, allowing ITSM practice to be applied to the wider context of customer experiences, value streams, and digital transformation across the enterprise. Furthermore, ITIL 4 also aims to ensure greater alignment with modern working ways, such as Lean, Agile, and DevOps, to cocreate measurable business value with them. It would help if you take the ITIL 4 Foundation Certification to help you improve your skills in this field, and the certification will also help you in the future. 

    13 ITIL Models  

    Throughout its 30 years of existence, ITIL has provided business users with a comprehensive, practical, and proven guide to help them establish an IT service management system, helping them ensure continual improvement and enabling their businesses to use and deliver IT-enabled services with increased efficiency and effectiveness. You need to take the best IT Service Management Courses to help you succeed in the exam. 

    Years ago, Information Technology Infrastructure Library was known as ITIL, but over time, that full name was retired, and just ITIL was used as the abbreviation. There are some key differences between ISO20000 and ITIL, as ITIL underpins ISO20000. Several organizations have adopted the ITIL methodology, with millions of ITIL professionals certified around the globe. 

    1. New Operating Model in ITIL 4  

    ITIL V3 is an IT Service Management framework published in the year 2007. The framework was based on a Service Lifecycle, which describes how a service should progress from conception to live operation through a series of steps. As a result, the V3 framework includes a step and set of processes for the Service Strategy (SS) stage that provide the overall direction and guidance for the entire service organization. As a result, the Strategy is considered during the Stage of Service Design (SD) and the associated processes. This enables us to design new and improved services for the live environment that generate the greatest value while providing the lowest total cost and the highest quality possible. 

    In the completion of the service design stage, a new service transition phase and the process are initiated, in which the new or modified service will be built, integrated, tested, and deployed into the live environment, so that customers and users can start using these services to support their business processes. 

    The Service Operations (SO) function provided support processes and activities that ensured the live operations would continue while delivering value to the organization. The final step is ensuring a continuous improvement stage to ensure that everything is aligned internally to respond to the changing business environment. 

    2. ITIL Process Model  

    ITIL 4 consists of 34 'practices,' as opposed to the earlier versions that mentioned specific sets of processes. Consequently, organizations are given greater freedom in designing tailor-made ITIL processes to suit their individual requirements. 

    After the publication of ITIL 4, the five ITIL stages and 26 ITIL V3 processes did not become obsolete, and they are still widely used and do not need to be updated or replaced. 

    It is clear from the arrival of ITIL 4, however, that with its strong preference for simplicity and practical solutions, it will be possible for an organization to kickstart a fresh, fresh start with ITIL processes that are simpler and easier to use in IT environments. 

    3. ITIL Continual Improvement Model  

    As part of the continual improvement model ITIL4, the company aims to ensure that its products and services remain aligned to the needs of the business at all times. A thorough understanding of the service environment requires visibility into all aspects since the overall outcome is the result of improvements made at every level. To provide optimal operation, all elements must operate efficiently and at maximum efficiency, including people, processes, suppliers, technology infrastructure, software applications, and even the outside world, to enable a co-creation of value. 

    4. ITIL Maturity Model  

    An ITIL maturity assessment of the capability of your organization to provide effective service management, the maturity of your governance structure, and the effectiveness of your management system is part of the management maturity model. As a result of implementing the ITIL maturity model, you will be able to : 

    • Maximize your return on investment in services and enhance the quality of your outcomes. 
    • Make it easier to identify strengths and areas that can be improved. 
    • The management of delivery and improvements in the organization is carried out through careful attention to interactions between processes, competencies, tools, and management information. 
    • The result is improved stakeholder satisfaction through increased delivery quality. 
    • Structures for managing continuous improvement across the organization and integrating processes from various areas. 
    • The assessment can be tailored to meet your specific requirements based on the assessment objectives. 
    • Identification of previous investments and the rationale for change based on the analysis of previous investments. 

    5. ITIL Service Model  

    In the new ITIL® Version 3 publication, the concept of the "Service V Model" concept is discussed in the "Service Transition" volume. As a model, the Service V Model is unique as it provides a scenario that illustrates how to define the specifications required for developing a service package, design the package, and build and then test the service package. 

    6. ITIL Support Model  

    The ITSM model refers to a set of methods used by IT teams to manage end-to-end service delivery to clients through the use of IT service management, also commonly referred to as the ITSM support model. In this context, anything involved in creating, designing, and delivering IT support services will be included. 

    7. ITIL Operating Model  

    A step toward achieving the most important objectives of your company is making these technological changes. Despite this, upgrades in technology capabilities are not sufficient for success alone, although they are fundamental for success. A successful new direction in IT requires a suitable operating model to support it effectively. 

    It is therefore imperative that the existing IT Operating Model be examined and analyzed to determine how it might support this new architectural vision and its strategic goals and objectives, namely cloud computing, converged infrastructure, IoT, mobile-first computing, big data, Industry 4.0, etc. Is the operating model most organizations use appropriate for their environments? 

    8. ITIL Service Delivery Model  

     ITIL (Information Technology Infrastructure Library) is one of the world's leading IT infrastructure management frameworks. Compared to the traditional product-first approach, the ITIL model provides companies with a service-oriented approach based on ITSM. A service delivery approach based on ITIL standards can streamline processes and drive maximum efficiency in ITSM. 

    9. ITIL 4 Service Relationship Model  

    This model of the relationship between a service provider and a consumer is useful in showcasing the continuously changing interaction between both parties. An organization might buy services for use as a service provider to other organizations, which would shift the organization from being a consumer to being a service provider. 

    10. ITIL Four Dimensions Model  

    Four dimensions have developed in ITIL 4, an evolution of the four Ps that are part of ITIL V3 (People, Products, Processes, Partners). As a result of this revision, we have considered the broader aspects of the service ecosystem (and the way those aspects interact) to encourage a change in the way service value streams are thought about in the future. 

    11. ITIL Incident Model  

    In Incident Management (IM), a set of standard steps are pre-defined, outlining the steps to take to handle an incident. Incident model ITIL comes into play, and an incident model is an example of an interaction model. This model has a schedule, a set of steps to take, who is responsible for each step, escalation procedures, and the steps in chronological order. 

    12. ITIL Change Model  

    The Information Technology Infrastructure Library (ITIL) has been described before as a body of best practices for policy management and change management, providing a framework for IT professionals to prioritize changes efficiently to minimize the risk of negatively impacting customer service levels or making changes that are inconveniences to end-users. The change model ITIL comes into play. 

    13. ITIL Service Management Model  

    There is a set of techniques and best practices available for IT departments to become more efficient and effective in selecting, planning, delivering, and maintaining their IT services in a manner that aligns their actions and expenses with customers' changing needs. It is part of the service life cycle model. 

    Top Cities where KnowledgeHut Conduct ITIL Certification Training Course Online

    ITIL Certification in Singapore
    ITIL Certification in Melbourne
    ITIL Certification in Pune
    ITIL Certification in Mumbai
    ITIL Certification in Perth
    ITIL Certification in Bangalore
    ITIL Certification in Sydney
    ITIL Certification in Toronto
    ITIL Certification in Hyderabad
    ITIL Certification in Dubai
    ITIL Certification in Brisbane
    ITIL Certification in Chennai
    ITIL Certification in Kolkata
    ITIL Certification in Calgary

    How to Prepare for ITIL 4 

    Make sure to practice as hard as you can  

    When it comes to getting ready to take the test, you cannot overstate the importance of practicing a great deal. One of the first steps you should take to prepare for the ITIL exam pattern is to familiarize yourself with it. Once you have gone through these official sample papers and practice questions, you will have a much better understanding of what to expect on the real test. 

    Learn about Lifecycles and Capabilities  

    As you progress to the Intermediate level of the ITIL qualification, you will have a deeper understanding of each lifecycle and capability module, but your foundational knowledge should be reliable by reaching the Advanced level. To fully grasp the ITIL 4 lifecycle and capability modules, the ITIL 4 Foundation Training needs to cover the basics and understand each stage. Make sure you are familiar with all the special terms, from abbreviations to jargon, so you don't miss anything. 

    Enhance your project quality control and assurance mastery skills with our project management classroom training. Lead your team to success from anywhere with ease!


    Are you interested in learning more about ITIL 4? It doesn't matter if you are completely new to it or already have a grasp of it, and you're in the right place. It is important to keep in mind that ITIL 4 is substantially different from its predecessors, which means what you used to know about ITIL and service management may no longer be valid. 

    Organizations that wish (or are required to) implement ITIL practices can talk to a professional consultant for advice on how best to accomplish this. It can be challenging to implement ITIL holistically, so certified ITIL experts can help you avoid the pitfalls that other organizations have made. For those who wish to excel at ITIL, there are a few levels of KnowledgeHut‘s ITIL 4 Foundation Certification available. 

    Frequently Asked Questions (FAQs)

    1What is the ITIL service model? 

    As a model, the Service V Model is unique as it provides a scenario that illustrates how to define the specifications required for developing a service package, design the package, and build and then test the service package. 

    2What is the ITIL life cycle? 

    As one of the best practices associated with ITIL, a service lifecycle is a process-oriented approach that can be broken down into five phases, including four service design phases, two service transition phases, and three service operations phases, which include continuous service improvement. 

    3What is the IT delivery model?

    IT delivery models (IT service delivery models or ITSM models) are conceptual frameworks that describe a software development process and describe all the assets and competency components. 


    Manikandan Mohanakrishnan


    Manikandan Mohanakrishnan is a highly skilled corporate trainer, consultant, and content developer with expertise in a wide range of areas including ITIL 4, PRINCE2, Agile/Scrum, PMP, DevOps, and soft skills. With a passion for delivering exceptional training experiences, Manikandan offers a comprehensive suite of training services covering service management, project management, business simulations, and more. With over 20+ years of experience, he has successfully facilitated numerous programs, including business communications, emotional intelligence, team building, and organizational change management. Manikandan's dedication to empowering individuals and organizations shines through his motivational talks and impactful training sessions.

    Share This Article
    Ready to Master the Skills that Drive Your Career?

    Avail your free 1:1 mentorship session.

    Your Message (Optional)

    Upcoming IT Service Management Batches & Dates

    NameDateFeeKnow more
    Course advisor icon
    Course Advisor
    Whatsapp/Chat icon