ITIL® V4 Foundation Certification Training in Mumbai, India

Path to Become ITIL® MP & ITIL® SL

  • 16 hours of Instructor-led training
  • 16 PDUs (or 25 PDUs on completion of classroom training + 9 hrs of e-learning)
  • KnowledgeHut is an ATO of Peoplecert and a Certified Partner of Axelos
  • Course fee includes Foundation exam fee
  • 2 sample papers to practice for the certification exam

ITIL® Course Overview

1) What is ITIL®?

Business and technology go hand in hand and in order for a company to be successful, both the IT and corporate objectives need to evolve. IT Service Management (ITSM) is responsible for the development of the IT services driven by the knowledge of the current processes involved in the organization.

The Information Technology Infrastructure Library (ITIL®) is a framework designed for the standardization of selecting, planning, delivering, and maintaining the IT services and processes within an organization or with respect to services delivered to customers. The framework helps in achieving the predicted service delivery by improving efficiency.

One of the reasons why ITIL® is so well-appreciated and in demand globally is because of its versatility. ITIL® has been designed by keeping in mind the needs of different organizations. This allows the organization to incorporate the framework according to their requirements. One can estimate the scalability and flexibility of ITIL® with the fact that it can be easily adapted due to its ability to work in alignment with other practices such as Six Sigma, COBIT or TOGAF.

2) Certification Levels in ITIL® 4

The ITIL® 4 certification scheme has been designed in a way to align it with the existing ITIL® v3 and provide a clear path for the practitioners to continue developing their skills.

Below are the four certification levels within the ITIL® 4 scheme:

  • ITIL V4 Foundation - now available
  • ITIL Managing Professional (MP) - launching 2020
  • ITIL Strategic Leader (SL) - launching H1 2020
  • ITIL 4 Master - launching H2 2020

ITIL® V4 was introduced with new updates and schemes such as the embodiment of ITIL® Foundation and the ITIL® Master exams.

Once a student clears the foundation level examination, the next steps are the Managing Professional and Strategic Leader. Both these levels have a different set of examination and scheme.

ITIL V4 Foundation:

The ITIL® 4 Foundation Certificate is an introduction to ITIL® 4 framework. It allows the candidates to understand the IT Service Management by using the end-to-end operating model. It deals with the creation, delivery, and continual improvement of IT services and products. ITIL® 4 certified professionals can use the framework to enhance the IT Service Management capabilities in their organizations.

ITIL Managing Professional (MP)

ITIL® Managing Professional (MP) is designed for professionals who engage with technology and digital teams throughout the organization.

They are not just confined to the IT departments. This course attempts to give experience and expertise to run successful teams, IT projects, and workflows.

Modules cover ‘ITIL® Specialists’ in -

  • Drive Stakeholder Value
  • Create, Deliver and Support
  • High Velocity IT

ITIL 4 Managing Professional (ITIL MP) is a stream of four modules that are part of ITIL 4, the next evolution of ITIL.

ITIL® Specialist Create, Develop and Support

This module includes the expansion of the current ITIL® scope to cover the creation of the services. It also covers the activities involving the ‘core’ service management.

In this module, the focus will be on integrating the value streams and activities for creating, delivering, and supporting IT-enabled services and products.

ITIL® Specialist Drive Stakeholder value

In this module, all the interaction and engagement between the service provider and the customer, suppliers, users, and partners will be covered. The main aim of this module is to use the IT-enabled services to convert demand into value.

This module will help the candidates gain knowledge about SLA design, CX and UX design, communication, multi-supplier management, customer journey mapping, relationship management and many more.

ITIL® Specialist High Velocity IT

This module explores the different ways in which the digital organizations and digital operating models function in high-velocity environments.

Working practices like Agile and Lean, and technologies like Automation, Automated testing and Cloud are used to focus on the delivery of services and products in order to obtain maximum value.

ITIL® Strategist Direct, Plan and Improve

This module helps the candidates hone their practical skills to create an organization that believes in learning and improving and has an effective strategic direction.

It will cover the impact of the different working practices in the organization. It also provides candidates with practices and strategies to plan and deliver improvements.

To obtain the designation ITIL 4 Managing Professional or ITIL 4 Strategic Leader, the candidate must complete all modules in each stream, with ITIL Strategist being a universal module for both streams.

ITIL® Master




ITIL®  Managing Professional

ITIL® Strategic Leader











ITIL® Leader


deliver and









Plan and



Plan and


Digital & IT


ITIL® V4   Foundation

ITIL® Strategic Leader (SL)

This ITIL® Strategic Leader (SL) exam is designed for those who engage with “every digitally equipped assistance”. 

    The objective of this course is to develop an apprentice on how to utilize technology to address and deliver business procedures. It also emphasizes the role of IT in this process.

    The two modules under SL are:

    Both of these exams end at the same level which is the ITIL® Master exam. It is the most advanced level in the examination.

    ITIL® Master

    This certification is a reflection of the holder’s ability to apply ITIL principles and techniques to the workplace and achieve desired business outcomes.

    3) Certification Levels in ITIL® V3

    After the completion of classroom training and a written exam, the admins can complete their ITIL® training and get a certification.

    Levels of ITIL Certification within the ITIL V3 Certification scheme:

      • ITIL Foundation Certification Level
      • ITIL Practitioner Certification Level
      • ITIL Intermediate Certification Levels
      • ITIL Expert Level
      • ITIL Master Level

      1) ITIL® Foundation Certification

      This is the certificate for entry-level candidates and focuses on the key terminologies, elements, and concepts that will be used in the lifecycle of the ITIL®.

      2) ITIL® Practitioner Certification

      This certification will help the professional adapt the ITIL® framework according to the business objectives of their organization. This course can be taken up any time after a foundation certificate has been received. This course will also include metrics, communication, and organizational change management.

      3) ITIL® Intermediate Certifications 

      This certification covers different concepts associated with the ITSM. It is divided into two tracks- service lifecycle and service capability modules.

      4) ITIL® Expert

      At this stage, the Service Management professionals will be able to demonstrate the entire scheme of ITIL®. After this certification, the admin will obtain skills pertaining to the best practices of the ITIL®. Apart from the exam, to earn this certification, one needs 17 credits from previous modules and managing across the lifecycle module.

      5) ITIL® Master

      This is the highest level of certification in which the Service Management professional needs to explain why they chose their areas of study, methods, and principles. There is no certification exam. The Service Management professional must submit written assignments and some oral interviews.

      4) Career Benefits of having ITIL® Certification

      Here are the top career benefits of having an ITIL® certification:

      1. You will gain a detailed insight into the ITIL® framework helping you manage work better.
      2. You will have better job prospects.
      3. You will be recognized for your expertise and management skills in the organization.
      4. You will be able to understand the common terminologies used in business across the industries.
      5. You will be able to better know the relation between business and IT.
      6. There are several ITIL® v3 certifications that will help you build industry-relevant skills and competencies.
      7. The ITIL® certifications will open doors for you in terms of job roles within your organization.
      8. ITIL® is used globally, so there is a lot of potential for job growth in the market.
      9. For a person who has ITIL® Training, remuneration and pay scales will be much higher.
      10. Certified ITIL® professionals are in high demand and the market is stable enough for them to be in demand for a long time. So, investing in ITIL® certification is a low-risk effort.

      5) Benefits of implementing ITIL® in an Organization by ITIL® Certified Professionals

      The overall goal of ITIL® is the improvement of the business service. There are a certain set of practices that helps IT service management. The support system of the business service is optimized using the capabilities of the people, process, technology, and suppliers.

      • ITIL® is one of the most accepted and recognized approaches to IT service management and delivery. It is well-regarded all over the world.
      • ITIL® is a set of practices, not methodology, making it compatible with popular frameworks like PRINCE2 and PMP.
      • ITIL® acts as a service provider by running the IT department. This makes IT a core part of the business.
      • Processes like the ITIL® Incident Management and Problem Management quickly restore the services and also create workarounds.
      • ITIL® also allows organizations to prevent incidents by performing or conducting major incident reviews and eliminating root causes.
      • ITIL® helps your team better understand and manage customer expectations through service level management and business relationship management.
      • Change enablement and Continual Improvement enable the organization to align the services and products to the changing internal and external environments.
      • ITIL® helps in the management of accounts, budget and charging requirements related to service costs.
      • Risk analysis and management activities are one of the processes involved in the ITIL.
      • ITIL® helps keep the customer satisfaction high giving the organization competitive management.

      6) Credit System & Transition from ITIL® V3 to ITIL® V4

      The ITIL® credit system is used to provide support to the certification scheme of the ITIL®. This is done by recognizing your investment in the certifications.

       ITIL® V3 Credit system

      In the ITIL® v3 credit system, a specific credit value is assigned to every ITIL® certification. It is done on the basis of its level of ITIL® content. After the candidate has completed the ITIL® examination, certification and credits are awarded. These credits can be used to get the ITIL® Expert level of certification. For this, the candidate must have at least 22 credits. The credits can also include the 3 credits from the ITIL® practitioner that covers the full spectrum of ITIL® best practice.

      Before advancing to the ITIL® Expert, 17 credits are required to be earned. These can be earned in any order once the two credits for ITIL® Foundation have been completed.

      Here is detailed information on the credits assigned to different ITIL® Certification levels:

      ITIL® Certification Level


      ITIL® V3/V4 Foundation Certification

      2 credits

      ITIL® Intermediate Service Lifecycle stream:

      Service Strategy (SS)

      Service Design (SD)

      Service Transition (ST)

      Service Operation (SO)

      Continual Service Improvement (CSI)

      3 credits each

      ITIL® Intermediate Service Capability stream

      ·         Planning, Protection, and Optimization (PPO)

      ·         Service Offerings and Agreements (SOA)

      ·         Release, Control, and Validation (RCV)

      ·         Operational Support and Analysis (OSA)

      4 credits each

      ITIL® Managing Across the Lifecycle (MALC)

      5 credits

      The following credit values are needed for certification levels higher than the ITIL® Foundation:

      ITIL® Certification Level

      Number of Credits Required

      Composition of Credits

      ITIL® Foundation



      ITIL® Intermediate

      2 credits

      2 credits from ITIL® Foundation

      ITIL® Managing Across the Lifecycle (MALC)

      17 credits

      2 credits from ITIL® Foundation and a minimum of 15 credits from ITIL® Intermediate or complementary qualifications

      ITIL® Expert

      22 credits

      2 credits from ITIL® Foundation, minimum of 15 credits from either ITIL® Intermediate or complementary qualifications, and 5 credits from ITIL® MALC

      The transition from ITIL® v3 to ITIL® 4 scheme:

      One can gain the knowledge and skills required to learn the core concepts of the update while transitioning from ITIL® v3 to ITIL® 4 scheme.

        ITIL® v3 Foundation certified
        Once you have obtained the ITIL® v3 Foundation certification, you can straight away take the ITIL® 4 Foundation to transition into the new scheme. A new single exam will be required to cover the new material in the ITIL® 4 Foundation.

        ITIL® Intermediate/Practitioner level
        If you have started collecting credits from Intermediate or Practitioner levels, it is better to continue with the v3. This will help you prepare for an easy transition while gaining the designation of the ITIL® Managing Professional.

        ITIL® v3 expert
        If you are on this level, get the ITIL® Managing Professional designation by taking the ITIL® Managing Professional Transition module.

        After achieving the designation, you will only need to pursue the ITIL® Leader Digital and Strategy module instead of completing the ITIL® Strategic Leader stream. Completing both the streams will make you eligible to move towards the ITIL® Master.

        7) What is ITIL® V3 Service Capability:

        ITIL® Service Capability modules:

        • ITIL® Operational Support and Analysis
        • ITIL® Planning, Protection, and Optimization
        • ITIL® Release, Control, and Validation
        • ITIL® Service Offerings and Agreements

        ITIL® Operational Support and Analysis

        • ITIL® Operational Support and Analysis (OSA) module focuses on enabling event, problem, incident, access, request, IT operations, technical, and application management.
        • This module teaches organizations and individuals, the management of day-to-day operations of IT services.
        • The candidates also learn the implementation of the ITIL® processes enabling them to deliver and support IT services. 
        • The worth of this module is 4 credits.

        ITIL® Planning, Protection, and Optimization

        • One of the certifications of the ITIL® Service Capability workstream is the Planning, Protection, and Optimization (PPO) module.
        • The module focuses on enabling availability, capacity, demand management, information security, and IT service continuity.
        • Based on the ITIL® Service Design publication, the PPO course helps to develop an understanding of the ITIL® Service Design processes.
        • The PPO module is worth 4 credits.

        ITIL® Release, Control, and Validation

        • This module focuses on the practical applications of Release, Control, and Validation (RCV). 
        • This includes enabling plans, test, and implementing new services to meet the needs of the user and organization.
        • The course’s content is from the guidance contained in the ITIL® Service Transition publication.
        • The module is worth 4 credits.

        ITIL® Service Offerings and Agreements

        • ITIL Service Offerings and Agreements (SOA) focuses on the practical applications of the SOA practices to enable portfolio, service catalogue, service level, supplier, demand, and financial management.
        • This course is based on the guidance mentioned in the ITIL® Service Design and ITIL® Service Strategy publications.
        • This course helps the candidates understand the stages of the lifecycle of ITIL® – service strategy, design, transition, and continual improvement. 
        • The SOA module can help you earn 4 credits.

        8) Why was ITIL® V4  launched by Axelos?

        The most significant purpose for developing an advanced version of the ITIL® V3 was because of its specific shortcomings. These are -
              1. An unsatisfactory involvement with the ITSM Community
              2. Incompetent to perceive the current trends in software developments and IT services.

        The latest version addressed the bad relationship issues by giving them a heads-up as it will publish the updates in the community, thus avoiding any hindrance in the free flow of data. Moreover, to give the students a complete overview from the beginning, the whole foundation course under the ITIL® V4 has been revised. It is updated based on the requirements of modern business. What makes these revisions so accurate is the fact that they are based on the feedback of millions of ITIL® practitioners and are completely practical.

        Evolution of ITIL® V4 -

          • Evolved ITIL® practices in the wider context of customer experience, value streams, and digital transformation.
          • Embracing advanced ways of connecting with the community by adapting to the new ways of working such as DevOps, Agile and Lean hence promoting new alliances.
          • The framework of ITIL® V4 is designed to give comprehensive guidance to organizations on how they should address the new service management challenges effectively and utilize the latest technologies which will help them transform digitally.
          • Designed to assist the organization to provide effective governance and deliver accurate IT service management which is flexible, coordinated and integrated. The flexibility also allows the organization to provide accurate data all over the business without any interruptions to the free flow of data, ultimately improving the customer experience.
          • This update has made the ITIL® framework way more extensible. agile, and collaborative.

          What you will learn

          • The concepts, terms and terminology of ITIL®
          • ITIL® 4 best practices and how to implement them to streamline processes for continuous improvement

          • Fundamentals of Service Management, Service Lifecycle and other IT-enabled services.

          • Applying practices learnt to improve business decisions and optimize customer expectations

          • An in-depth preparation for ITIL® 4 Foundation certification


          There are no specific prerequisites for this course, and Axelos has not defined any specific eligibility criteria for the ITIL® 4 Foundation exam. However, the ITIL® 4 Foundation certification is in itself a prerequisite for the higher levels of ITIL® qualifications.

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          Who should take this ITIL® Certification?

          • IT professionals
          • Business managers
          • Business process owners
          • Project managers
          • Students and individuals with interest in IT Services Management
          • ITSM Managers and aspiring ITSM Managers
          • Professionals working in other areas of IT like digital, product, development and service.
          • ITIL certified professionals who want to transition to the new version V4



          ITIL® Exam Prep

          The KnowledgeHut exam plan has been meticulously planned and created by resourcing ITIL® 4 questionnaires and exam blueprints. These will give you maximum learning benefit for clearing the exam at the very first attempt.


          The KnowledgeHut Guarantee

          Our USP is the quality of our training. Our instructors have created the most comprehensive curriculum for you to clear the exam. Check our 100% refund guarantee!


          Certification Journey Support

          Not just in learning, but you will get support in all aspects of the certification. Right from assistance with enrolling for exams to solving your doubts post workshop, we have your back!

          ITIL® Course Curriculum

          • Best Practice
          • ITIL History
          • ITIL Framework
          • ITIL Service Value System
          • The Four Dimensions Model
          • Benefits of ITIL
          • Service
          • Service Management
          • Value
          • Outputs Vs Outcomes
          • Costs
          • Risks
          • Utility and Warranty
          • Stakeholders
          • Value Co-creation
          • Products and Services
          • Service Offerings
          • Service Relationship
          • The ITIL Guiding Principles
          • Nature, Use and Interaction of the Guiding Principles
          • Focus on value
          • Start where you are
          • Progress iteratively with feedback
          • Collaborate and promote visibility
          • Think and work holistically
          • Keep it simple and practical
          • Optimize and automate
          • The Four Dimensions of Service Management
          • Organization and People
          • Information and Technology
          • Partners and Suppliers
          • Value Streams and Processes
          • External Factors
          • Service Value System Overview
          • Service Value Chain
            • Plan
            • Improve
            • Engage
            • Design and Transition
            • Obtain/Build
            • Deliver and Support
          • ITIL Management Practices
          • Information Security Management
          • Relationship Management
          • Supplier Management
          • IT Asset Management
          • Monitoring and Event Management
          • Release Management
          • Service Configuration Management
          • Deployment Management
          • Change Enablement
          • Incident Management
          • Problem Management
          • Service Request Management
          • Service Desk
          • Service Level Management
          • Continual Improvement

          ITIL® Certification Process

          ITIL® Salary & Role:

          The average income of an ITIL® V3 certified Incident Manager based in Mumbai is INR 547,156 per annum. The annual salary ranges between INR 2,97,000 to INR 9,92,000 in Mumbai.

          The range of the annual salary of an ITIL® V3 certified Problem Manager is between INR 5,62,161 - INR 22,70,447. The annual salary ranges between INR 5,62,000 to INR 20,00,000 in Mumbai.

          The average income of a Change Manager working in Mumbai with an ITIL® V3 Certification is INR 6,39,398. The annual salary ranges between INR 6,39,000 to INR 10,00,000 in Mumbai.

          A Business Relationship Manager with an ITIL® V3 accreditation can make around INR 5,80,000 every year in Mumbai. The annual salary ranges between INR 2,91,000 to INR 10,00,000 in Mumbai.

          The average income of a Project Manager with an ITIL® V3 certification in Mumbai is INR 13,52,733. The annual salary ranges between INR 5,62,000 to INR 20,00,000 in Mumbai.

          A Service Delivery Manager with an ITIL® V3 certification based in Mumbai makes INR 10,38,534 per annum. The annual salary ranges between INR 2,55,917 to INR 19,57,428 in Mumbai.

          The responsibilities and salaries of the ITIL® V3 Service Strategy roles in Mumbai are as follows:

          Sl No.
          ITIL Roles
          Salary in Mumbai (per annum)
          1.Business Relationship Manager
          A Business Relationship Manager is in charge of finding out client needs, maintaining a positive relationship with the customer, and making sure that the requirements have been met by the specialist with proper resources and services.
          INR 4,14,533
          2.Demand Manager
          The responsibilities of a Demand Manager include influencing, foreseeing, and understanding the demands and needs of the client.
          INR 5,89,661
          3.Financial Manager
          Managing the accounting, budgeting, and charging requirements of the IT service provider are some of the primary roles of a Financial Manager.
          INR 1,000,056
          4.IT Steering Group (ISG)
          The responsibility includes making sure that IT and business strategies are aligned. It comprises of the senior management from business and IT.

          5.Service Portfolio Manager
          The role demands  developing strategies to be used to serve customers in cooperation with the IT Steering Group.
          INR 11,35,223

          The responsibilities and salaries of the ITIL® V3 Service Design Roles in Mumbai are as follows:

          Sl No.
          Salaries (per annum)
          1.Applications Analyst
          An Applications Analyst takes care of the application throughout its lifecycle.
          INR 800,000
          2.Availability Manager
          The role of Availability Manager is to improve the IT services by analyzing, defining, measuring, and planning.

          3.Capacity Manager
          Capacity Managers guarantee that framework and administrations are conveyed as discussed and the performance is carried out in a cost-effective and timely manner.

          4.Compliance Manager
          Compliance Managers make sure that the guidelines are pursued and rules are being followed. Likewise, they should check if the relevant practices are being utilized.
          INR 1,111,000
          5.Enterprise Architect
          Enterprise Architects are in charge of keeping up a fundamental part of a business, known as the Enterprise Architecture (EA), including their interrelations.
          INR 1,725,000
          6.Information Security Manager
          Information Security Manager takes care of the confidentiality, integrity, and availability of an organisation’s information, assets, IT services, and data.
          INR 1,032,578
          7.IT Service Continuity Manager
          IT Service Continuity Manager manages the risks that could seriously impact IT services

          8.Risk Manager
          A Risk Manager assesses, recognizes and control risks by analysing the value of assets to the business.
          9.Service Catalogue Manager
          A Service Catalog Manager ensures the precision of all the data, making sure it is up-to-date.

          10.Service Design Manager
          Service Design Managers are in charge of formulating fresh ideas for services, while delivering quality, secure, and versatile designs.

          11.Service Level Manager
          The Service Level Manager makes sure that all the Service Management procedures, Operational Level Agreements, and Underpinning Contracts are as per agreed service level targets.
          INR 4,50,000
          12.Service Owner
          Service Owner negotiates Operational Level Agreements, while acting as Service Level Manager’s counterpart.

          13.Supplier Manager
          Supplier Manager ensures that an organisation is meeting its legally binding duties and the needs of the business.

          14.Technical Analyst
          Technical Analysts utilizes their skill to give specialized help to the managers for managing the IT infrastructure.
          INR 750,000

          The responsibilities and salaries of the ITIL® V3 Service Transition Roles and Boards in Mumbai are as follows:

          Sl No.
          Salaries (per annum)
          1.Application Developer
          The role of Application Developer is to provide the required functionality for IT services by developing and maintaining custom applications as well as customize the products from software vendors.
          INR 478,587
          2.Change Advisory Boards (CAB)
          Change Advisory Board (CAB) is a group of professionals who are responsible for prioritization, evaluation, and planning of Changes carried out by the Change Manager.

          3.Change Manager
          The primary goal of a Change Manager is to roll out  new improvements with least disturbance to IT sector.
          INR 630,000
          4.Configuration Manager
          A Configuration Manager is in charge of maintaining the data about Configuration Items which are essential for delivering IT services.
          INR 10,75,000
          5.Emergency Change Advisory Board (ECAB)
          Emergency Change Advisory Board (ECAB) takes a call on high impact Emergency Change. It is a subset of the Change Advisory board.

          6.Knowledge Manager
          The main role of a Knowledge Manager is to improve results by analyzing, storing, and sharing knowledge and information.
          INR 600,000
          7.Project Manager
          A Project Manager deploys a release within the estimated cost, quality and time by coordinating and planning the resources.
          INR 1,416,000
          8.Release Manager
          The primary role of a Release Manager is to secure the uprightness of the environment and ensure that the right components are discharged.
          INR 8,75,000
          9.Test Manager
          The Test Manager ensures that the client needs are met through the deployed releases and confirms that the IT Operations  is able to support the new service.
          INR 1,403,000

          The responsibilities and salaries of the ITIL® V3 Service Operation Roles and Boards in Mumbai are as follows:

          Sl No.
          Salaries (per annum)
          1.1st Level Support
          The 1st Level Support registers and classifies the incidents, making sure that there is immediate response when an IT service has failed.

          2.2nd Level Support
          The 2nd Level Support takes control of the incidents which could not be resolved by the 1st Level Support. In the event that they fail to come up with a solution, Problem Management takes over.

          3.3rd Level Support
          The third-party suppliers give support to an incident when requested by the 2nd Level Support.

          4.Access Manager
          The Access Manager prevents access to non-authorised users and allows authorised users to use a service.

          5.Facilities Manager
          A Facilities Manager looks after the IT infrastructure and its environment.For instance, cooling, power and, environmental monitoring and building access management.
          INR 6,22,000
          6.Incident Manager
          The Incident Manager is responsible for implementation, completion of the Incident Management process.
          INR 6,28,000
          7.IT Operations Manager
          The job of an IT Operations Manager ensures smooth running of business operations. They make sure that the operational services are done in a timely and reliable way.
          INR 1,837,000
          8.IT Operator
          The essential job of an IT Operator is to perform everyday operational exercises like performing reinforcements, guaranteeing that planned jobs are performed, and introducing standard equipment in the data centre.
          INR 1,81,575
          9.Major Incident Team
          Major Incident Team is an established team which comprises of the IT managers and technical experts and is led by the Incident Manager to concentrate on the resolution of a Major Incident.

          10.Problem Manager
          A Problem Manager manages the problems, thereby preventing any incidents from occurring in the future.

          11.Service Request Fulfilment Group
          A Service Request Fulfilment Group specializes in the fulfillment of certain types of Service Requests.

          The responsibilities and salaries of the ITIL® V3  Continual Service Improvement Roles in Mumbai are as follows:

          Sl No.
          Salaries (per annum)
          1.CSI Manager
          The duties of a Continual Service Improvement (CSI) Manager include managing improvements to IT services and IT Service Management processes.

          2.Process Architect
          A Process Architect is in charge of maintaining the Process Architecture while organizing all progressions, so that the procedures are carried out in a consistent manner.
          INR 7,46,000
          3.Process Owner
          The responsibilities of a Process Owner include design, sponsorship, and continual improvement of a process and its metrics.

          ITIL® Exam:

          You can integrate the PDCA or Plan-Do-Check-Act Cycle in your study plan. This method consists of the following steps:

          Create a study plan after completing one round of reading the ITIL lifecycle. Answer ITIL Foundation exam questions and take full-length practice tests.

          Do: In this step, you need to put above plan into action.

          Check: Once you implement your plan, you need to review your scores and assess the areas for improvement.

          Act: Once you figure out the areas that you need to improve, you need to try and improve it through revision, taking the test, and review until you achieve your target score.

          Prometric is a world renowned supplier of innovative testing that offers test delivery solutions and market-leading test development to empower customers in creating programs that can be globally tested. It also measures program results and information precisely. In order to deliver test flexibility, it uses the Web and  a robust network for more than 10,000 test centers in more than 160 countriesPrometric is a subsidiary of ETS that creates, conveys, and controls millions of tests each year for roughly 400 customers, hailing from various fields like finance, healthcare, corporate, government, academic and IT.

          You can register for your ITIL® V4  Foundation exam session on Prometric. In order to so, you need to log in to and then follow the following steps to register for your respective exam:

          Step 1:
          Log in to the Prometric page, then click on the ‘SCHEDULE MY TEST' option, which you can find on the slider of the home page.

          Step 2: Select the test sponsor for your ITIL® V4 Foundation exam, which is PeopleCert.

          Step 3: After clicking on PeopleCert, you will be directed to the product page. There you will be able to find all the exams which are conducted by PeopleCert.

          Step 4: Click on the ‘SCHEDULE MY TEST’ option.

          Step 5: Select your country from the displayed section. Pick ‘INDIA’ to book your slot for ITIL® V4 Foundation exam in Mumbai. Then, click ‘NEXT’.

          Step 6: Clicking on ‘Next’ will take you to a page which consists of information on registration requirements and what you need to bring to the testing center. After reading the information you need to click on ‘Next’.

          Step 7: Next, click to agree to the conditions mentioned on the page. Later, click ‘NEXT’ to move to the next page.

          Step 8: In case you are pre-approved for testing accommodation for the exam, confirm the same in the next page.

          Step 9: Now, you need to provide your Eligibility ID and the initial 4 characters of your last name.

          Step 10: If the above information matches, you’ll come to a page where you need to pick your preferred date and time. This page will let you know the available options to choose the date and time for your exam.

          Step 11: Your appointment is complete after your appointment verification process is over, once you choose your test center and provide other additional information.

          Pearson VUE is a leading name in computer-based testing that handles online practice tests to high-stakes, proctored exams that need the most secured testing environments in the industry.  Pearson VUE is the perfect choice of more than 450 credential owners around the world. It is a part of Pearson, which is the world’s largest learning company with more than 35,000 employees across the globe. It is chosen to develop, manage, deliver and grow their testing programs.

          You can schedule your appointment for the ITIL® V4 Foundation exam through  Pearson VUE. The following steps will guide you to schedule your ITIL® V4 Foundation exam:
          Step 1: Log in to: .

          Step 2: Click on ‘For test takers’ and click on ‘Schedule an exam’.

          Step 3: Pick the name of the sponsor of your exam. Then, enter ‘Peoplecert’ as the sponsor of ITIL® Foundation.

          Step 4: Next, click ‘Sign in’ or ‘Create account’ to plan, reschedule, or cancel your ITIL® Foundation exam.

          Step 5: Once you sign in successfully, you need to follow the steps in order to schedule your ITIL® Foundation exam through Pearson VUE.

          Once you log in to, you need to click on ‘For test takers’. You need to follow these steps in order to locate the test center:

          Step 1: After clicking on ‘For test takers’, click on ‘Schedule an exam’ from the drop-down menu.

          Step 2: After landing on the page where you will enter the test sponsor, enter ‘PeopleCert’ for your ITIL® test.

          Step 3: Locate ‘Find a test center’ on PeopleCert page’s right side.

          Step 4: Clicking on ‘Find a test center’ will take you to a page which will show a search bar, asking for the location where you are trying to find the test center. You need to enter ‘Mumbai’ on the search bar and then click on ‘Search’.

          Step 5: The click on the search bar will list down the centers available in Mumbai.

          Following are the Pearson VUE test centers in Mumbai:

          1. IT4infinity

            Unit 201-B, VTM2,
            Mehra Industrial Compound,Sakinaka
            Maharashtra 400072

            Phone: 091-022-49727094

          2. Span Labs

            B209-210, Sagar Tech Plaza,
            Opp. Hotel Chakra Sakinaka,
            Andheri East
            Maharashtra 400072

            Phone: +91 22 28513505

          3. Talent Edge

            Bhaveshwar Arcade, B Wing, 7th Floor,
            Opp Shreyas Cinema, L.B.S Marg,
            Ghatkopar West
            Maharashtra 400086

            Phone: +91-22-42193227

          4. MSA

            A-405, Mathuria Apartments,
            Next to Vishal Hall,
            49 Sir M.V. Road, Andheri(E),
            Maharashtra 400069

            Phone: 022-67250749

          5. Pacific Networks

            2 Satendra Bhavan,
            New Nagardas Road,
            Andheri (East), opp. pinki cinema
            Maharashtra 400069

            Phone: 9967073260

          The nearest testing center in Mumbai is:

          Prometric Testing Centres
          6th Floor, Techni Plex 1,
          Goregaon West
          Mumbai - 400062
          Opposite Veer Savarkar Flyover

          The exam fee is one of the components of ITIL Certification cost. The exam fee varies according to the level of  ITIL® Certification exam which can be clearly explained through the following chart:

          Sl No.

          ITIL® Exam Cost (V3 & V4)

          Price for India


          ITIL®V3  Foundation



          ITIL® V4 Foundation



          ITIL® Intermediate

          Service Lifecycle Modules

          Service Design


          Service Strategy


          Service Operation


          Service Transition


          Continual Service Improvement


          Service Capability Modules

          Planning, Protection and Optimization


          Operational Support and Analysis


          Release, Control, and Validation


          Service Offerings and Agreements



          ITIL® Practitioner



          ITIL® Managing Across the Lifecycle


          ITIL® Certification cost:

          Instructor-Led training for your  ITIL® V4 Certification would cost you roughly around INR 19,999 in Mumbai. Usually, instructor-led training gives you 90 days of access to ITIL® V3 2011 Certification training in Mumbai.

          The ITIL® V4 Certification cost includes certain extra or alternative cost components which are, ITIL® Study Guide and ITIL Practice Tests. While opting for the ITIL® study guide, you can either go for hardcover books or you can cut down your ITIL Certification Cost by going for soft copy. The hardcover edition will cost you an extra INR 2000.

          Full-length free practice tests for ITIL® V4 Certification test are available online. Additionally, you can purchase the training tests offered by some of the professional ITIL Certification exam websites for INR 1500 - 3500.

          ITIL® Training:

          There are a few prerequisites which you much consider while looking out for the best  ITIL® V4 Certification Training Institutes in Mumbai. They are:

          • The training institute must be accredited by Axelos through Peoplecert.
          • The institute must have a high success rate.
          • Make sure that you get an exclusive Pre-Courseware that answers more specific queries.
          • Live case studies, role plays and consulting exposure should also be provided along with the training. It should not be restricted to slides.
          • The trainers must have solid experience in their respective field.
          • Finally, make sure that you’re well satisfied with the money you spend for your  ITIL® V4 Certification.

          ITIL® V4 Certification Training can be taken up by the following professionals:

          • IT Professionals (System, Application, Voice, Network, Technical)
          • IT audit managers
          • Team leaders
          • IT & Business Supervisory staff
          • Executives, SMEs, and Managers
          • Service Designers
          • IT Planners
          • IT Architects
          • IT Security Managers
          • IT Consultants
          • Business Leaders

          There are certain prerequisites which you need to check while searching for the best  ITIL® V4 Certification Trainer in Mumbai. They are:

          • Make sure that the trainers are ‘ITIL Master Certified’ and have requisite expertise.
          • The trainer must help you throughout the course.
          • Check out the total years of experience of the trainer in the field.
          • Learn about the facilities provided by the trainer for learning.
          • Know about the techniques adopted by the trainer for the Certification Exam Preparation techniques.
          • Finally, you should find out information about the fee structure of the  ITIL® V4 Certification Trainer.

          The total cost of taking ITIL® V4 Certification classroom training course in Mumbai is INR 16,500. The classroom training is usually covered in two to three days.

          ITIL® V4 Certification training in Mumbai will help you understand consistency in service delivery across various organisations, units, and processes. Some of the other benefits are-

          Better equipped:
          ITIL® V4 training gives you more insight into the ITIL framework, which will help you work efficiently as you will be able to understand the applications and processes better.

          Better pay: With certification comes better pay. An ITIL® certified professional can expect more than a 15% hike in his/her average annual salary in Mumbai. However, it can vary depending upon the work experience you have.

          Recognition of expertise: Having a certification is a proof that you have enough knowledge to manage the services in your organization.

          Common terminology: It will help you understand  the common terminologies used across industries and countries.

          Meet your instructors

          Become an Instructor

          Sam Elgawady


          A consultant and practitioner of ITSM, Project Management, Process Improvement, ITIL Capabilities and Lifecycle Trainer, and IT Business Analyst; Sam has over 15 years of experience in the IT industry.

          Having started his career as a computer technician, then a system administrator, he subsequently went on to play the roles of Business Analyst, IT Manager, IT Consultant, Project Manager, and Training Manager. He has implemented solutions, improved IT Processes, managed projects and delivered training initiatives, and workshops on various best practices including Project Management, ERP & CRM, Business Analysis, ITIL V2 and V3 Track, COBIT, ISO20K to a number of leading private and public sector organisations in Australia, Malaysia, Hong Kong, Egypt, Qatar, Oman, Nigeria, Kuwait, Jordan, KSA and UAE. His mentoring and counselling capabilities are beyond par and he brings in his vast experience while tutoring professionals who wish to become experts in their fields.

          View Profile

          Prayas Kad

          Lead Management Trainer & Consultant

          Prayas has over 15 years of IT experience spanning across Project & Test Management, Stakeholder Management, Software Validation & Verification, Data Migrations & Integration, Learning & Development Projects, Data warehousing, Business Intelligence and Software Developments, Reporting and Analytics. Assignments. 
          His expertise is primarily in domains like Insurance, Finance, Banking, Telecom Billing, Aircraft Software Maintenance MRO, CRM, UK E-Governance Projects, Publishing Media, and Retails.
          He brings in his vast experience and expertise into his training workshops, and mentors participants in areas of Test management and Integration.

          View Profile

          Milind Gawaskar

          Business Analyst

          Milind is an IT Service Management (ITSM / ITIL) and Business Process Consultant with more than 11 years of versatile IT industry experience and balanced exposure across crucial IT areas including IT Strategy, IT Pre-Sales, IT Service Delivery, IT Risk & Assurance, IT Service Management & Performance Improvement, IT Governance, Business Process Management, Organizational Change Management, Application Development & Support and Infrastructure Support.

          His vast area of expertise helps him mentor and train professionals on a variety of subjects and fields. His qualifications include certifications from Lean Digital, ITIL and COBIT.

          View Profile

          Ian Hirst

          Project Manager

          Ian Hirst is a Certified Project Management Professional (PMBOK) and a highly experienced Project Management and Information Technology specialist who has been involved in the IT industry for over 30 years.

          Ian is a Project and Program Management trainer, instructor and counsellor providing project health check, project recovery and program planning support to a variety of business and IT projects and programs in many organizations. 

          He has been a lecturer at the Australian National University and the University of NSW. 
          Ian’s expertise lies in : 
          • Project & Programme Management
          • Transition Management
          • Stakeholder Management
          • Change Management
          • IT Governance
          • Software Development
          • IT Infrastructure
          • Testing & Test Management
          • Business & Systems Analysis
          • Business Process Re-engineering
          • Requirements Management
          • Risk Management
          …among other disciplines.

          View Profile

          reviews on our popular courses

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          This training really helped me to change my view about Service Management concepts and practices. I would strongly refer this training to everybody who are pursuing a career as SME. Alpesh Sir is a gem! He had immense knowledge! Thank you KnowledgeHut and Alpesh Sir for arranging such a wonderful session which helped me earn the ITIL 4 certification.

          Ketan Mone

          Senior Software Engineer
          Attended ITIL® V4 Foundation Certification workshop in July 2019
          Review image

          A very good training by an experttrainer and good course materials made it easy to understand. Over a period of 2 days, the segregation of topics were done properly and the right examples were used to explain them.

          Kanhucharan Sahu

          Senior Consultant
          Attended ITIL® V4 Foundation Certification workshop in July 2019
          Review image

          The trainer was experienced and kept the class engaged by providing relevant real life scenarios and conducting quizz/practice sessions. All this helped me pass the exam in the 1st attempt.

          Vaibhav Gaur

          Attended ITIL® V4 Foundation Certification workshop in July 2019
          Review image

          It was a good training. Thank you, KnowledgeHut!

          Abhishek Swain

          Senior Product Specialist
          Attended ITIL® V4 Foundation Certification workshop in December 2019
          Review image

          It was a good workshop conducted by KnowledgeHut. All the materials and resources were adequate. The support via chat was also very good. Overall, a useful experience.

          Pradipto Chakrabarty

          Business delivery leader
          Attended ITIL® V4 Foundation Certification workshop in December 2019
          Review image

          Recently, I had completed my ITIL training from KnowledgeHut. It was a very good experience with well-experienced instructors.

          Gopala T Rao

          Manager IT
          Attended ITIL® V4 Foundation Certification workshop in December 2019
          Review image

          I had attended the 2-day ITIL Foundation training. The trainer was very knowledgeable and gave real examples to explain all the concepts.

          Sanchita Biswas

          Project Manager
          Attended ITIL® V4 Foundation Certification workshop in October 2019
          Review image

          The training was really good. It was very helpful in understanding the IT organisation process and related problems.

          Manoj Lawand

          Application Support Analyst
          Attended ITIL® V4 Foundation Certification workshop in October 2019



          Any registration cancelled within 48 hours of the initial registration will be refunded in FULL (please note that all cancellations will incur a 5% deduction in the refunded amount due to transactional costs applicable while refunding). Refunds will be processed within 30 days of receipt of written request for refund. Kindly go through our Refund Policy for more details:

          Please send in an email to, and we will answer any queries you may have! 

          Have More Questions?

          ITIL® V4 Foundation Certification Course in Mumbai

          Businesses of today need to keep up with fast-changing IT requirements. Helping them do this is ITIL- a compilation of IT service best practices that are time tested and proven. The ITIL certification scheme starts with the Foundation level, and if you want to get ahead in your career, you should sign up for ITIL certification training in Mumbai. Created by experts, the ITIL framework helps organisations across the world to create increased business value by aligning their IT services with their business needs. As an IT professional in Mumbai, you should sign up for ITIL training in Mumbai to learn how to interpret and implement these guidelines to transform your business. An ITIL course in Mumbai will help you to work toward a first time pass in the exam, and achieve the prestigious ITIL certification in Mumbai. KnowledgeHut?s ITIL Foundation training in Mumbai has courseware that is approved by APMG and Peoplecert, and offers real value for your money as the course fee includes the exam fee. An industry expert will teach you using real-world examples and case studies that can help reinforce your learning. If you want to stand apart from your peers and get noticed, then the ITIL Foundation certification training in Mumbai is the right way to go!