The ITIL® 4 Foundation Certificate is an introduction to ITIL® 4 framework. It allows the candidates to understand the IT Service Management by using the end-to-end operating model. It deals with the creation, delivery, and continual improvement of IT services and products. Professionals who are ITIL® 4 certified know who ITIL® can be used to enhance the IT Service Management.
ITIL® 4 is the next evolution of the ITIL® framework. It consists of a stream of four modules named ITIL® Managing Professional (ITIL® MP). These four modules are:
ITIL® Managing Professional (MP) is designed for apprentices who engage with technology and digital teams throughout the organization.
They are not just confined to the IT departments. This course attempts to give experience and expertise to run successful teams, IT projects, and workflows.
Modules cover ‘ITIL® Specialists’ in -
ITIL® Managing Professional
ITIL® Strategic Leader
Digital & IT
ITIL® V4 Foundation
The objective of this course is to develop the apprentice on how to utilize technology to address and deliver business procedure. It also emphasizes the role of IT in this process.
ITIL V4 Syllabus includes -
ITIL® Certification Level
ITIL® V3/V4 Foundation Certification
ITIL® Intermediate Service Lifecycle stream:
Service Strategy (SS)
Service Design (SD)
Service Transition (ST)
Service Operation (SO)
Continual Service Improvement (CSI)
3 credits each
ITIL® Intermediate Service Capability stream
· Planning, Protection, and Optimization (PPO)
· Service Offerings and Agreements (SOA)
· Release, Control, and Validation (RCV)
· Operational Support and Analysis (OSA)
4 credits each
ITIL® Managing Across the Lifecycle (MALC)
ITIL® Certification Level
Number of Credits Required
Composition of Credits
2 credits from ITIL® Foundation
ITIL® Managing Across the Lifecycle (MALC)
2 credits from ITIL® Foundation and a minimum of 15 credits from ITIL® Intermediate or complementary qualifications
2 credits from ITIL® Foundation, minimum of 15 credits from either ITIL® Intermediate or complementary qualifications, and 5 credits from ITIL® MALC
ITIL® v3 Foundation certified
Once you have obtained the ITIL® v3 Foundation certification, you can straight away take the ITIL® 4 Foundation to transition into the new scheme. A new single exam will be required to cover the new material in the ITIL® 4 Foundation.
ITIL® Intermediate/Practitioner level
If you have started collecting credits from Intermediate or Practitioner levels, it is better to continue with the v3. This will help you prepare for the east transition while gaining the designation of the ITIL® Managing Professional.
ITIL® v3 expert
If you are on this level, get the ITIL® Managing Professional designation by taking the ITIL® Managing Professional Transition module as soon as it is released.
After achieving the destination, you will only need to pursue the ITIL® Leader Digital and Strategy module instead of completing the ITIL® Strategic Leader stream. Completing both the streams will make you eligible to move towards the ITIL® Master.
ITIL® Service Capability modules:
The most significant purpose for developing an advanced version of the ITIL® V3 was because of its specific shortcomings. These are -
1. An unsatisfactory involvement with the ITSM Community
2. Incompetent to perceive the current trends in software developments and IT services.
The latest version addressed the bad relationship issues by giving them heads-up as it will publish the updates in the community, thus avoiding any hindrance in the free flow of data. Moreover, to give the students a complete overview from the beginning, the whole foundation course under the ITIL® V4 has been revised. It is updated based on the requirements of modern business. What makes these revisions so accurate is the fact that they are based on the feedback of millions of ITIL® practitioners and are completely practical.
Evolution of ITIL® V4 -
ITIL® 4 best practices and how to implement them to streamline processes for continuous improvement
Fundamentals of Service Management, Service Lifecycle and other IT-enabled services.
Applying practices learnt to improve business decisions and optimize customer expectations
An in-depth preparation for ITIL® 4 Foundation certification
There are no specific prerequisites for this course, and Axelos has not defined any specific eligibility criteria for the ITIL® 4 Foundation exam. However, the ITIL® 4 Foundation certification is in itself a prerequisite for the higher levels of ITIL® qualifications.
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The KnowledgeHut exam plan has been meticulously planned and created by resourcing ITIL® 4 questionnaires and exam blueprints. These will give you maximum learning benefit for clearing the exam at the very first attempt.
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Apply ITIL skills to enhance the profit margins, productivity, efficiency, agility and customer satisfaction of the industry you work in.
1.1 Recall the definition of:
1.2 Describe the key concepts of creating value with services (2.1,2.1.1, 2.2 and all subsections of 2.5):
1.3 Describe the key concepts of service relationships: (2.3.2, 2.4, 2.4.1 ):
2.1 Describe the nature, use and interaction of the guiding principles (4.3, 4.3.8)2.2 Explain the use of the guiding principles (4.3):
3.1 Describe the four dimensions of service management (3):
4.1 Describe the ITIL service value system (4.1)
5.1 Describe the interconnected nature of the service value chain and how this supports value streams (4.5)5.2 Describe the purpose of each value chain activity:
6.1 Recall the purpose of the following ITIL practices:
6.2 Recall definitions of the following ITIL terms:
7.1 Explain the following ITIL practices in detail, excluding how they fit within the service value chain:
The range of the annual salary of an ITIL® V3 certified Problem Manager is between INR 5,62,161 - INR 22,70,447. The annual salary ranges between INR 5,62,000 to INR 20,00,000 in Mumbai.
The average income of a Change Manager working in Mumbai with an ITIL® V3 Certification is INR 6,39,398. The annual salary ranges between INR 6,39,000 to INR 10,00,000 in Mumbai.
A Business Relationship Manager with an ITIL® V3 accreditation can make around INR 5,80,000 every year in Mumbai. The annual salary ranges between INR 2,91,000 to INR 10,00,000 in Mumbai.
The average income of a Project Manager with an ITIL® V3 certification in Mumbai is INR 13,52,733. The annual salary ranges between INR 5,62,000 to INR 20,00,000 in Mumbai.
A Service Delivery Manager with an ITIL® V3 certification based in Mumbai makes INR 10,38,534 per annum. The annual salary ranges between INR 2,55,917 to INR 19,57,428 in Mumbai.
The responsibilities and salaries of the ITIL® V3 Service Strategy roles in Mumbai are as follows:
|Sl No.||ITIL Roles||Responsibilities||Salary in Mumbai (per annum)|
|1.||Business Relationship Manager||A Business Relationship Manager is in charge of finding out client needs, maintaining a positive relationship with the customer, and making sure that the requirements have been met by the specialist with proper resources and services.||INR 4,14,533|
|2.||Demand Manager||The responsibilities of a Demand Manager include influencing, foreseeing, and understanding the demands and needs of the client.||INR 5,89,661|
|3.||Financial Manager||Managing the accounting, budgeting, and charging requirements of the IT service provider are some of the primary roles of a Financial Manager.||INR 1,000,056|
|4.||IT Steering Group (ISG)||The responsibility includes making sure that IT and business strategies are aligned. It comprises of the senior management from business and IT.|
|5.||Service Portfolio Manager||The role demands developing strategies to be used to serve customers in cooperation with the IT Steering Group.||INR 11,35,223|
The responsibilities and salaries of the ITIL® V3 Service Design Roles in Mumbai are as follows:
|Sl No.||Roles||Responsibilities||Salaries (per annum)|
|1.||Applications Analyst||An Applications Analyst takes care of the application throughout its lifecycle.||INR 800,000|
|2.||Availability Manager||The role of Availability Manager is to improve the IT services by analyzing, defining, measuring, and planning.|
|3.||Capacity Manager||Capacity Managers guarantee that framework and administrations are conveyed as discussed and the performance is carried out in a cost-effective and timely manner.|
|4.||Compliance Manager||Compliance Managers make sure that the guidelines are pursued and rules are being followed. Likewise, they should check if the relevant practices are being utilized.||INR 1,111,000|
|5.||Enterprise Architect||Enterprise Architects are in charge of keeping up a fundamental part of a business, known as the Enterprise Architecture (EA), including their interrelations.||INR 1,725,000|
|6.||Information Security Manager||Information Security Manager takes care of the confidentiality, integrity, and availability of an organisation’s information, assets, IT services, and data.||INR 1,032,578|
|7.||IT Service Continuity Manager||IT Service Continuity Manager manages the risks that could seriously impact IT services|
|8.||Risk Manager||A Risk Manager assesses, recognizes and control risks by analysing the value of assets to the business.||10,00,025|
|9.||Service Catalogue Manager||A Service Catalog Manager ensures the precision of all the data, making sure it is up-to-date.|
|10.||Service Design Manager||Service Design Managers are in charge of formulating fresh ideas for services, while delivering quality, secure, and versatile designs.|
|11.||Service Level Manager||The Service Level Manager makes sure that all the Service Management procedures, Operational Level Agreements, and Underpinning Contracts are as per agreed service level targets.||INR 4,50,000|
|12.||Service Owner||Service Owner negotiates Operational Level Agreements, while acting as Service Level Manager’s counterpart.|
|13.||Supplier Manager||Supplier Manager ensures that an organisation is meeting its legally binding duties and the needs of the business.|
|14.||Technical Analyst||Technical Analysts utilizes their skill to give specialized help to the managers for managing the IT infrastructure.||INR 750,000|
The responsibilities and salaries of the ITIL® V3 Service Transition Roles and Boards in Mumbai are as follows:
|Sl No.||Roles||Responsibilities||Salaries (per annum)|
|1.||Application Developer||The role of Application Developer is to provide the required functionality for IT services by developing and maintaining custom applications as well as customize the products from software vendors.||INR 478,587|
|2.||Change Advisory Boards (CAB)||Change Advisory Board (CAB) is a group of professionals who are responsible for prioritization, evaluation, and planning of Changes carried out by the Change Manager.|
|3.||Change Manager||The primary goal of a Change Manager is to roll out new improvements with least disturbance to IT sector.||INR 630,000|
|4.||Configuration Manager||A Configuration Manager is in charge of maintaining the data about Configuration Items which are essential for delivering IT services.||INR 10,75,000|
|5.||Emergency Change Advisory Board (ECAB)||Emergency Change Advisory Board (ECAB) takes a call on high impact Emergency Change. It is a subset of the Change Advisory board.|
|6.||Knowledge Manager||The main role of a Knowledge Manager is to improve results by analyzing, storing, and sharing knowledge and information.||INR 600,000|
|7.||Project Manager||A Project Manager deploys a release within the estimated cost, quality and time by coordinating and planning the resources.||INR 1,416,000|
|8.||Release Manager||The primary role of a Release Manager is to secure the uprightness of the environment and ensure that the right components are discharged.||INR 8,75,000|
|9.||Test Manager||The Test Manager ensures that the client needs are met through the deployed releases and confirms that the IT Operations is able to support the new service.||INR 1,403,000|
The responsibilities and salaries of the ITIL® V3 Service Operation Roles and Boards in Mumbai are as follows:
|Sl No.||Roles||Responsibilities||Salaries (per annum)|
|1.||1st Level Support||The 1st Level Support registers and classifies the incidents, making sure that there is immediate response when an IT service has failed.|
|2.||2nd Level Support||The 2nd Level Support takes control of the incidents which could not be resolved by the 1st Level Support. In the event that they fail to come up with a solution, Problem Management takes over.|
|3.||3rd Level Support||The third-party suppliers give support to an incident when requested by the 2nd Level Support.|
|4.||Access Manager||The Access Manager prevents access to non-authorised users and allows authorised users to use a service.|
|5.||Facilities Manager||A Facilities Manager looks after the IT infrastructure and its environment.For instance, cooling, power and, environmental monitoring and building access management.||INR 6,22,000|
|6.||Incident Manager||The Incident Manager is responsible for implementation, completion of the Incident Management process.||INR 6,28,000|
|7.||IT Operations Manager||The job of an IT Operations Manager ensures smooth running of business operations. They make sure that the operational services are done in a timely and reliable way.||INR 1,837,000|
|8.||IT Operator||The essential job of an IT Operator is to perform everyday operational exercises like performing reinforcements, guaranteeing that planned jobs are performed, and introducing standard equipment in the data centre.||INR 1,81,575|
|9.||Major Incident Team||Major Incident Team is an established team which comprises of the IT managers and technical experts and is led by the Incident Manager to concentrate on the resolution of a Major Incident.|
|10.||Problem Manager||A Problem Manager manages the problems, thereby preventing any incidents from occurring in the future.|
|11.||Service Request Fulfilment Group||A Service Request Fulfilment Group specializes in the fulfillment of certain types of Service Requests.|
The responsibilities and salaries of the ITIL® V3 Continual Service Improvement Roles in Mumbai are as follows:
|Sl No.||Roles||Responsibilities||Salaries (per annum)|
|1.||CSI Manager||The duties of a Continual Service Improvement (CSI) Manager include managing improvements to IT services and IT Service Management processes.|
|2.||Process Architect||A Process Architect is in charge of maintaining the Process Architecture while organizing all progressions, so that the procedures are carried out in a consistent manner.||INR 7,46,000|
|3.||Process Owner||The responsibilities of a Process Owner include design, sponsorship, and continual improvement of a process and its metrics.|
You can integrate the PDCA or Plan-Do-Check-Act Cycle in your study plan. This method consists of the following steps:
Plan: Create a study plan after completing one round of reading the ITIL lifecycle. Answer ITIL Foundation exam questions and take full-length practice tests.
Do: In this step, you need to put above plan into action.
Check: Once you implement your plan, you need to review your scores and assess the areas for improvement.
Act: Once you figure out the areas that you need to improve, you need to try and improve it through revision, taking the test, and review until you achieve your target score.
Prometric is a world renowned supplier of innovative testing that offers test delivery solutions and market-leading test development to empower customers in creating programs that can be globally tested. It also measures program results and information precisely. In order to deliver test flexibility, it uses the Web and a robust network for more than 10,000 test centers in more than 160 countriesPrometric is a subsidiary of ETS that creates, conveys, and controls millions of tests each year for roughly 400 customers, hailing from various fields like finance, healthcare, corporate, government, academic and IT.
You can register for your ITIL® V4 Foundation exam session on Prometric. In order to so, you need to log in to www.prometric.com and then follow the following steps to register for your respective exam:
Step 1: Log in to the Prometric page, then click on the ‘SCHEDULE MY TEST' option, which you can find on the slider of the home page.
Step 2: Select the test sponsor for your ITIL® V4 Foundation exam, which is PeopleCert.
Step 3: After clicking on PeopleCert, you will be directed to the product page. There you will be able to find all the exams which are conducted by PeopleCert.
Step 4: Click on the ‘SCHEDULE MY TEST’ option.
Step 5: Select your country from the displayed section. Pick ‘INDIA’ to book your slot for ITIL® V4 Foundation exam in Mumbai. Then, click ‘NEXT’.
Step 6: Clicking on ‘Next’ will take you to a page which consists of information on registration requirements and what you need to bring to the testing center. After reading the information you need to click on ‘Next’.
Step 7: Next, click to agree to the conditions mentioned on the page. Later, click ‘NEXT’ to move to the next page.
Step 8: In case you are pre-approved for testing accommodation for the exam, confirm the same in the next page.
Step 9: Now, you need to provide your Eligibility ID and the initial 4 characters of your last name.
Step 10: If the above information matches, you’ll come to a page where you need to pick your preferred date and time. This page will let you know the available options to choose the date and time for your exam.
Step 11: Your appointment is complete after your appointment verification process is over, once you choose your test center and provide other additional information.
Pearson VUE is a leading name in computer-based testing that handles online practice tests to high-stakes, proctored exams that need the most secured testing environments in the industry. Pearson VUE is the perfect choice of more than 450 credential owners around the world. It is a part of Pearson, which is the world’s largest learning company with more than 35,000 employees across the globe. It is chosen to develop, manage, deliver and grow their testing programs.
You can schedule your appointment for the ITIL® V4 Foundation exam through Pearson VUE. The following steps will guide you to schedule your ITIL® V4 Foundation exam:
Step 1: Log in to: www.pearsonvue.com .
Step 2: Click on ‘For test takers’ and click on ‘Schedule an exam’.
Step 3: Pick the name of the sponsor of your exam. Then, enter ‘Peoplecert’ as the sponsor of ITIL® Foundation.
Step 4: Next, click ‘Sign in’ or ‘Create account’ to plan, reschedule, or cancel your ITIL® Foundation exam.
Step 5: Once you sign in successfully, you need to follow the steps in order to schedule your ITIL® Foundation exam through Pearson VUE.
Once you log in to www.pearsonvue.com, you need to click on ‘For test takers’. You need to follow these steps in order to locate the test center:
Step 1: After clicking on ‘For test takers’, click on ‘Schedule an exam’ from the drop-down menu.
Step 2: After landing on the page where you will enter the test sponsor, enter ‘PeopleCert’ for your ITIL® test.
Step 3: Locate ‘Find a test center’ on PeopleCert page’s right side.
Step 4: Clicking on ‘Find a test center’ will take you to a page which will show a search bar, asking for the location where you are trying to find the test center. You need to enter ‘Mumbai’ on the search bar and then click on ‘Search’.
Step 5: The click on the search bar will list down the centers available in Mumbai.
Following are the Pearson VUE test centers in Mumbai:
The nearest testing center in Mumbai is:
Prometric Testing Centres
6th Floor, Techni Plex 1,
Mumbai - 400062
Opposite Veer Savarkar Flyover
The exam fee is one of the components of ITIL Certification cost. The exam fee varies according to the level of ITIL® Certification exam which can be clearly explained through the following chart:
ITIL® Exam Cost (V3 & V4)
Price for India
ITIL® V4 Foundation
Service Lifecycle Modules
Continual Service Improvement
Service Capability Modules
Planning, Protection and Optimization
Operational Support and Analysis
Release, Control, and Validation
Service Offerings and Agreements
ITIL® Managing Across the Lifecycle
Instructor-Led training for your ITIL® V4 Certification would cost you roughly around INR 19,999 in Mumbai. Usually, instructor-led training gives you 90 days of access to ITIL® V3 2011 Certification training in Mumbai.
The ITIL® V4 Certification cost includes certain extra or alternative cost components which are, ITIL® Study Guide and ITIL Practice Tests. While opting for the ITIL® study guide, you can either go for hardcover books or you can cut down your ITIL Certification Cost by going for soft copy. The hardcover edition will cost you an extra INR 2000.
Full-length free practice tests for ITIL® V4 Certification test are available online. Additionally, you can purchase the training tests offered by some of the professional ITIL Certification exam websites for INR 1500 - 3500.
There are a few prerequisites which you much consider while looking out for the best ITIL® V4 Certification Training Institutes in Mumbai. They are:
ITIL® V4 Certification Training can be taken up by the following professionals:
There are certain prerequisites which you need to check while searching for the best ITIL® V4 Certification Trainer in Mumbai. They are:
The total cost of taking ITIL® V4 Certification classroom training course in Mumbai is INR 16,500. The classroom training is usually covered in two to three days.
ITIL® V4 Certification training in Mumbai will help you understand consistency in service delivery across various organisations, units, and processes. Some of the other benefits are-
Better equipped: ITIL® V4 training gives you more insight into the ITIL framework, which will help you work efficiently as you will be able to understand the applications and processes better.
Better pay: With certification comes better pay. An ITIL® certified professional can expect more than a 15% hike in his/her average annual salary in Mumbai. However, it can vary depending upon the work experience you have.
Recognition of expertise: Having a certification is a proof that you have enough knowledge to manage the services in your organization.
Common terminology: It will help you understand the common terminologies used across industries and countries.
This training really helped me to change my view about Service Management concepts and practices. I would strongly refer this training to everybody who are pursuing a career as SME. Alpesh Sir is a gem! He had immense knowledge! Thank you KnowledgeHut and Alpesh Sir for arranging such a wonderful session which helped me earn the ITIL 4 certification.
A very good training by an experttrainer and good course materials made it easy to understand. Over a period of 2 days, the segregation of topics were done properly and the right examples were used to explain them.
The trainer was experienced and kept the class engaged by providing relevant real life scenarios and conducting quizz/practice sessions. All this helped me pass the exam in the 1st attempt.
The teaching faculty had good knowledge and explained with examples which were really helpful to understand the topics. Overall, a good experience!
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Businesses of today need to keep up with fast-changing IT requirements. Helping them do this is ITIL- a compilation of IT service best practices that are time tested and proven. The ITIL certification scheme starts with the Foundation level, and if you want to get ahead in your career, you should sign up for ITIL certification training in Mumbai. Created by experts, the ITIL framework helps organisations across the world to create increased business value by aligning their IT services with their business needs. As an IT professional in Mumbai, you should sign up for ITIL training in Mumbai to learn how to interpret and implement these guidelines to transform your business. An ITIL course in Mumbai will help you to work toward a first time pass in the exam, and achieve the prestigious ITIL certification in Mumbai. KnowledgeHut?s ITIL Foundation training in Mumbai has courseware that is approved by APMG and Peoplecert, and offers real value for your money as the course fee includes the exam fee. An industry expert will teach you using real-world examples and case studies that can help reinforce your learning. If you want to stand apart from your peers and get noticed, then the ITIL Foundation certification training in Mumbai is the right way to go!