Earn 16 PDUs with 16 Hours of Live Instructor-led Training
49+ Hours of On-Demand Self-Paced Learning
5 Simulation Exams, 8 Mock Tests, 8 Assessments
Get 5 Complimentary Courses from Top 100
Includes Exam Fee, Official eBook and PeopleCert Training Material
Lifetime Access to On-Demand Courseware
The Information Technology Infrastructure Library (ITIL®) in Dubai is a framework designed for the standardizing, selecting, planning, delivering, and maintenance processes of the IT services. It also stabilizes processes within an organization and services delivered to customers. Simply put, the framework helps in achieving the predicted service delivery by improving efficiency.
Catered to individuals keen on passing the ITIL® Certification exam, the first 3 modules of our course introduce you to ITIL, its key concepts, and guiding principles. The fourth and fifth modules cover the four dimensions of service management, Service Value System, and Service Value Chain, respectively. In the final module, you will explore ITIL Management Practices, Information Security Management, Relationship Management, and more.