The ITIL® 4 Foundation Certificate is an introduction to ITIL® 4 framework. It allows the candidates to understand the IT Service Management by using the end-to-end operating model. It deals with the creation, delivery, and continual improvement of IT services and products. Professionals who are ITIL® 4 certified know who ITIL® can be used to enhance the IT Service Management.
ITIL® 4 is the next evolution of the ITIL® framework. It consists of a stream of four modules named ITIL® Managing Professional (ITIL® MP). These four modules are:
ITIL® Managing Professional (MP) is designed for apprentices who engage with technology and digital teams throughout the organization.
They are not just confined to the IT departments. This course attempts to give experience and expertise to run successful teams, IT projects, and workflows.
Modules cover ‘ITIL® Specialists’ in -
ITIL® Managing Professional
ITIL® Strategic Leader
Digital & IT
ITIL® V4 Foundation
The objective of this course is to develop the apprentice on how to utilize technology to address and deliver business procedure. It also emphasizes the role of IT in this process.
ITIL V4 Syllabus includes -
ITIL® Certification Level
ITIL® V3/V4 Foundation Certification
ITIL® Intermediate Service Lifecycle stream:
Service Strategy (SS)
Service Design (SD)
Service Transition (ST)
Service Operation (SO)
Continual Service Improvement (CSI)
3 credits each
ITIL® Intermediate Service Capability stream
· Planning, Protection, and Optimization (PPO)
· Service Offerings and Agreements (SOA)
· Release, Control, and Validation (RCV)
· Operational Support and Analysis (OSA)
4 credits each
ITIL® Managing Across the Lifecycle (MALC)
ITIL® Certification Level
Number of Credits Required
Composition of Credits
2 credits from ITIL® Foundation
ITIL® Managing Across the Lifecycle (MALC)
2 credits from ITIL® Foundation and a minimum of 15 credits from ITIL® Intermediate or complementary qualifications
2 credits from ITIL® Foundation, minimum of 15 credits from either ITIL® Intermediate or complementary qualifications, and 5 credits from ITIL® MALC
ITIL® v3 Foundation certified
Once you have obtained the ITIL® v3 Foundation certification, you can straight away take the ITIL® 4 Foundation to transition into the new scheme. A new single exam will be required to cover the new material in the ITIL® 4 Foundation.
ITIL® Intermediate/Practitioner level
If you have started collecting credits from Intermediate or Practitioner levels, it is better to continue with the v3. This will help you prepare for the east transition while gaining the designation of the ITIL® Managing Professional.
ITIL® v3 expert
If you are on this level, get the ITIL® Managing Professional designation by taking the ITIL® Managing Professional Transition module as soon as it is released.
After achieving the destination, you will only need to pursue the ITIL® Leader Digital and Strategy module instead of completing the ITIL® Strategic Leader stream. Completing both the streams will make you eligible to move towards the ITIL® Master.
ITIL® Service Capability modules:
The most significant purpose for developing an advanced version of the ITIL® V3 was because of its specific shortcomings. These are -
1. An unsatisfactory involvement with the ITSM Community
2. Incompetent to perceive the current trends in software developments and IT services.
The latest version addressed the bad relationship issues by giving them heads-up as it will publish the updates in the community, thus avoiding any hindrance in the free flow of data. Moreover, to give the students a complete overview from the beginning, the whole foundation course under the ITIL® V4 has been revised. It is updated based on the requirements of modern business. What makes these revisions so accurate is the fact that they are based on the feedback of millions of ITIL® practitioners and are completely practical.
Evolution of ITIL® V4 -
ITIL® 4 best practices and how to implement them to streamline processes for continuous improvement
Fundamentals of Service Management, Service Lifecycle and other IT-enabled services.
Applying practices learnt to improve business decisions and optimize customer expectations
An in-depth preparation for ITIL® 4 Foundation certification
There are no specific prerequisites for this course, and Axelos has not defined any specific eligibility criteria for the ITIL® 4 Foundation exam. However, the ITIL® 4 Foundation certification is in itself a prerequisite for the higher levels of ITIL® qualifications.
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The KnowledgeHut exam plan has been meticulously planned and created by resourcing ITIL® 4 questionnaires and exam blueprints. These will give you maximum learning benefit for clearing the exam at the very first attempt.
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Apply ITIL skills to enhance the profit margins, productivity, efficiency, agility and customer satisfaction of the industry you work in.
1.1 Recall the definition of:
1.2 Describe the key concepts of creating value with services (2.1,2.1.1, 2.2 and all subsections of 2.5):
1.3 Describe the key concepts of service relationships: (2.3.2, 2.4, 2.4.1 ):
2.1 Describe the nature, use and interaction of the guiding principles (4.3, 4.3.8)2.2 Explain the use of the guiding principles (4.3):
3.1 Describe the four dimensions of service management (3):
4.1 Describe the ITIL service value system (4.1)
5.1 Describe the interconnected nature of the service value chain and how this supports value streams (4.5)5.2 Describe the purpose of each value chain activity:
6.1 Recall the purpose of the following ITIL practices:
6.2 Recall definitions of the following ITIL terms:
7.1 Explain the following ITIL practices in detail, excluding how they fit within the service value chain:
The range of the annual salary of an ITIL® V3 certified Problem Manager is between INR 5,62,161 - INR 22,70,447.
An ITIL® V3 certified Change Manager can earn an average of about INR 639,398 in Hyderabad. This compensation can vary between INR 3,11,000 - INR 10,00,000.
The average annual salary of a Hyderabad-based Business Relationship Manager with an ITIL® V3 certification is INR 5,35,906. The salary can range anything between INR 2,74,000 - INR 10,00,000
A Project Manager with an ITIL® V3 certification can earn on an average about INR 13,66,431 annually in Hyderabad. The salary can vary between INR 6,05,196 to INR 23 51, 356.
The average annual salary of a Service Delivery Manager with an ITIL® V3 certification in Hyderabad is about Rs. 13,47,097. The salary ranges between Rs. 7,77,047 to Rs. 22,02,712.
Here are the responsibilities and salaries of the ITIL® V3 Service Strategy roles in Hyderabad are as follows:
|Sl No.||ITIL Roles||Responsibilities||Salary in Hyderabad (per annum)|
|1.||Business Relationship Manager||A Business Relationship Manager’s responsibilities include finding out the needs of the customer and maintaining a positive relationship with them. The manager also needs to ensure that the service provider has satisfied the customer’s needs with his/her catalogue of services.||INR 5,35,906|
|2.||Demand Manager||A Demand manager anticipates, influences, and understands the demands of the customer.||INR 4,07,072|
|3.||Financial Manager||A Financial Manager is responsible for the management of the account, budget, and IT Service Provider’s charging requirements.||INR 12,24,570|
|4.||IT Steering Group (ISG)||The IT Steering Group’s (ISG) include the senior management of IT and business. Their responsibilities include reviewing the strategies of the group and ensuring that they are aligned.|
|5.||Service Portfolio Manager||The responsibility of a Service Portfolio Manager includes the development of offerings and capabilities of the service provider. These strategies are then used in cooperation with the IT Steering Group to serve the customers.||INR 13,00,000|
Here are the responsibilities and salaries of the ITIL® V3 Service Design Roles in Hyderabad:
|Sl No.||Roles||Responsibilities||Salaries (per annum)|
|1.||Applications Analyst||The responsibility of an Applications Analyst include management of applications in the complete lifecycle.||INR 4,54,477|
|2.||Availability Manager||The Availability manager looks after the analysis, definiing, measurement, plan and improvement of IT services.|
|3.||Capacity Manager||The Capacity Managers are responsible for delivering the agreed upon services and infrastructure. They ensure that the performance targets are achieved in a cost-effective and timely manner.|
|4.||Compliance Manager||The Compliance Managers ensure that the guidelines and standards are followed. Also, they are responsible for checking if practices like consistent accounting are employed or not.||INR 3,27,900|
|5.||Enterprise Architect||The Enterprise Architects maintain the Enterprise Architecture (EA), an essential component of a business. They also handle the interrelations.||INR 9,96,819|
|6.||Information Security Manager||The Information Security Manager ensures that the information, data, assets, and IT services of an organization is kept confidential.||INR 14,00,000|
|7.||IT Service Continuity Manager||The IT Service Continuity Manager manages the risks that could affect the IT services.|
|8.||Risk Manager||A Risk Manager assesses, identifies and control risks by analyzing the value of business’ assets.||INR 10,00,025|
|9.||Service Catalogue Manager||A Service Catalogue Manager ensures that all the information in the Service Catalogue is accurate and updated.|
|10.||Service Design Manager||The responsibility of a Service Design Managers is to produce secured, resilient, and quality designs by coming up with new and improved services.|
|11.||Service Level Manager||The Service Level Manager ensures that the Underpinning Contracts, Service Management processes, and the Operational Level Agreements are at par with the agreed service level targets.||INR 4,50,000|
|12.||Service Owner||A Service Owner, while negotiating operational Level Agreements (OLAs) is like a counterpart of the Service Level Manager.|
|13.||Supplier Manager||A Supplier Manager’s responsibilities includes making sure that the supplier’s contract supports the business needs. They also have to ensure that the supplier meets their contractual commitments.||INR 7,16, 374|
|14.||Technical Analyst||A Technical Analysts provides their expertise for the management of the IT infrastructure by providing technical support.||INR 6,17,407|
The responsibilities and salaries of the ITIL® V3 Service Transition Roles and Boards in Hyderabad are as follows:
|Sl No.||Roles||Responsibilities||Salaries (per annum)|
|1.||Application Developer||An Application Developer is responsible for the development and maintenance of custom applications. They also provide functionality for IT services and customize the software vendors’ products.||INR 5,26,115|
|2.||Change Advisory Boards (CAB)||The Change Advisory Board (CAB) are a group of people who provide advice to the Change Manager regarding prioritization, scheduling, and assessment of changes.|
|3.||Change Manager||A Change Manager makes changes to the IT services with minimum disruption.||INR 8,27,542|
|4.||Configuration Manager||A Configuration Manager’s role is the maintenance of the information regarding the configuration items. This information is essential for delivering IT services.||INR 10,75,000|
|5.||Emergency Change Advisory Board (ECAB)||A subset of the Change Advisory board, the Emergency Change Advisory Board (ECAB) makes decisions regarding the Emergency changes regarding the Emergency Change.|
|6.||Knowledge Manager||A Knowledge Manager gathers, analyzes, stores, and shares knowledge and information to improve efficiency.||INR 6.89,773|
|7.||Project Manager||The role of a Project Manager is to deploy the release within the scheduled time, cost, and predicted quality. They also make estimates about the quality by planning and coordinating resources.||INR 13,66,431|
|8.||Release Manager||A Release Manager protects the live environment’s integrity. They make sure that all the correct components are released.||INR 10,33,687|
|9.||Test Manager||A Test Manager is responsible for ensuring that the client’s expectations are met. They also verify if the IT Operations will be able to support the new service.||INR 12,84,835|
The responsibilities and salaries of the ITIL® V3 Service Operation Roles and Boards in Hyderabad are as follows:
|Sl No.||Roles||Responsibilities||Salaries (per annum)|
|1.||1st Level Support||The 1st Level Support looks after the registration and classification of the received incidents. They are also responsible for immediate response to promptly restore a failed IT service.|
|2.||2nd Level Support||The 2nd Level Support takes over incidents 1st Level Support fails to solve. If the 2nd Level Support fails to find a solution, the issue is passed on to the Problem management.|
|3.||3rd Level Support||The 3rd Level Support are the third-party suppliers who provides the solution to an incident as requested by the 2nd Level Support.|
|4.||Access Manager||The responsibility of an Access Manager is the prevention of non-authorised access to the users. The Manager also grants the right to the authorised users to use the service.|
|5.||Facilities Manager||The role of a Facilities Manager is the management of the physical environment of the IT infrastructure. These include environmental monitoring, building’s access management, power, and cooling.||INR 5,73,664|
|6.||Incident Manager||An Incident Manager corresponds the reports of the implementation of the Incident Management process.||INR 4,65,424|
|7.||IT Operations Manager||An IT Operations Manager is responsible for overseeing the day-to-day operational activities. They ensure that the operations are carried out in a reliable and timely way.||INR 11,46,502|
|8.||IT Operator||An IT Operator’s role is to perform the day-to-day operational activities that include performing backups, installation of standard equipment in the data center, and ensuring that scheduled jobs are carried out in a timely manner.||INR 1,78,886|
|9.||Major Incident Team||The Major Incident Team comprises of the IT managers and technical experts. Led by the Incident Manager, the team concentrates on solving a Major Incident.|
|10.||Problem Manager||A Problem Manager’s role is to manage the lifecycle of all incidents. This helps in preventing the incidents and minimizing the impact of the incident.|
|11.||Service Request Fulfilment Group||A Service Request Fulfilment Group is responsible for carrying out certain Service Requests.|
Below are the responsibilities and salaries of the ITIL® V3 Continual Service Improvement Roles in Hyderabad:
|Sl No.||Roles||Responsibilities||Salaries (per annum)|
|1.||CSI Manager||A Continual Service Improvement (CSI) Manager works on improving the IT services and IT service Management processes.|
|2.||Process Architect||The responsibilities of a Process Architect includes coordination of all the processes’ changes and making sure that the all the processes coordinate with each other in a seamless way.||INR 7,46,000|
|3.||Process Owner||A Process Owner must design, find sponsorship, and work on the continuous improvement of the process.|
For your ITIL® V4 Certification exam, you need to adopt the PDCA Cycle or Plan-Do-Check-Act method. Here is how you can do it:
Plan: You need to read the ITIL lifecycle and create a study plan. Answer the ITIL Foundation exam questions. You also need to take full-length practice tests.
Do: For this, you need to implement your plan.
Check: After you have put your plan into action, you must assess the areas for improvement by reviewing your score.
Act: Now, start revision, take the test and review your score till you achieve your target score.
Prometric is a leading and trusted name in the field of technology-enabled testing and assessment. It provides world class test development and test delivery solutions to its clients so that they can accurately develop and launch their global testing program and measure program data and results. Prometric uses a network for about 10,000 test centers in about 160 countries to provide flexibility in test delivery.
A wholly-owned subsidiary of ETS, Prometric is responsible for development, delivery, and administration of more than 10 million tests across the globe for about 400 clients. All these clients are from different fields including academic, finance, corporate, government, information technology, professional, and healthcare.
In order to register yourself for the ITIL® V4 Foundation exam session on Prometric, go to www.prometric.com and follow these steps to register yourself for the exam:
Step 1: After login, as you enter the Prometric page, you will see a ‘SCHEDULE MY TEST’
option on the slider of the home page. Click on it.
Step 2: You will be redirected to a page where you will have to choose a sponsor for your ITIL® V4 Foundation exam. Select ‘PeopleCert’, the test sponsor for ITIL® V4 Foundation exam.
Step 3: Next, you will be led to the product page of PeopleCert. Here, you will see a complete list of all the exams conducted by PeopleCert.
Step 4: Click on the ‘SCHEDULE MY TEST’ option available on the page.
Step 5: Next, you will be taken on to a page where you would be required to select your country. Select ‘INDIA’ from the list. After selecting, click on ‘Next’.
Step 6: You will be redirected to a page that includes all the registration requirements’ information. It will also list all the items you need to bring to the testing center. Once you have read the information, click on ‘Next’
Step 8: In the next page, you will be asked to confirm if you are pre-approved for testing accommodation for the exam.
Step 9: Next, you will be asked to provide the first 4 characters of your Last Name and your Eligibility ID.
Step 10: After the information provided is matched, you will be asked to select the date and time of your choice.
Step 11: After the appointment verification process is over, and you have selected your test center and provided all the required information, your appointment will be completed.
A part of Pearson, Pearson VUE is the largest learning company in the world. With about 35,000 employees across the globe, it is the best choice of about 450 credential owners in the world. Pearson VUE helps the credential owners in the development, management, delivery, and growth of their testing programs. A leader in the computer-based testing, Pearson VUE oversees the online practice tests and handles the proctored exams that require a secure testing environment.
If you want to schedule an appointment for the ITIL® V4 Foundation exam, you can do it through Pearson VUE. Here are the steps you need to follow to schedule your ITIL® V4 Foundation exam:
Step 1: Login to the Pearson VUE website: www.pearsonvue.com .
Step 2: Click on ‘For test takers’ and then select ‘Schedule an exam’.
Step 3: On the redirected page. You will be asked to choose the name of the exam’s sponsor. Enter ‘Peoplecert’, the sponsor of the ITIL® Foundation
Step 4: As you click on PeopleCert, you will be redirected to a page where you will have to either ‘Sign in’ or ‘Create account’ for scheduling, rescheduling or cancelling your ITIL® Foundation exam.
Step 5: Once you have signed in, follow the steps to schedule your ITIL® Foundation exam through Pearson VUE
Once you log in to www.pearsonvue.com, you need to click on ‘For test takers’. You need to follow these steps in order to locate the test center:
Step 1: As you click on ‘For test takers’, you will see a dropdown list. Click on ‘Schedule and exam’.
Step 2: You will be redirected to a page where you would have to enter the name of your test sponsor. Enter ‘PeopleCert’ for ITIL® exam.
Step 3: On the PeopleCert page, on the right side of the page you will see ‘Find a test center’.
Step 4: Click on ‘Find a test center’. You will be redirected to a page asking for the location. IN the search bar enter ‘Hyderabad’ and click on ‘Search’.
Step 5: You will find a list of test centers available in Hyderabad.
Below are the Pearson VUE test centers in Hyderabad:
The Prometric Centre in Hyderabad is located at:
Prometric Testing Pvt Ltd.
Address: 3rd Floor Tower B Prestige, Shantiniketan, Hyderabad.
Phone: 080 4336 4785
The exam fee depends on the level of the ITIL® Certification exam you are taking. The below table explains it clearly.
ITIL® Exam Cost (V3 & V4)
Price for India
ITIL® V4 Foundation
Service Lifecycle Modules
Continual Service Improvement
Service Capability Modules
Operational Support and Analysis
Planning, Protection, and Optimization
Release, Control, and Validation
Service Offerings and Agreements
ITIL® Managing Across the Lifecycle
In Hyderabad, Instructor-Led training for ITIL® V4 Certification will cost you around INR 17,999 to 19,999. During the training, you will get 90 days access to ITIL® V3 2011 Certification training in Hyderabad.
The cost components of ITIL® V4 Certification comprises of ITIL® Study Guide and ITIL Practice Tests. You can get a soft copy of your ITIL® study guide or get the paperback edition. The paperback edition will cost you $30.
The full-length free ITIL® V4 Certification exam practice tests are available online. You can also buy practice tests offered by a few professional ITIL Certification exam websites for $25-$50.
While searching for the best ITIL® V4 Certification Training Institutes in Hyderabad, you must consider the following prerequisites:
Any of the following professionals can take the ITIL® V4 Certification Training:
Before choosing the ITIL® V4 Certification Trainer in Hyderabad, you should check out certain prerequisites including:
The ITIL® V4 Certification classroom training program costs around Rs. 18700 in Hyderabad. The training will be completed in 2 to 3 days.
Getting an ITIL® V4 Certification training in Hyderabad will help you better understand the complete service management process. The aim of the ITIL framework is to ensure there is a predictability and consistency in the service delivery of process. Here are some of the benefits of getting an ITIL® V4 Certification training:
Better equipped: The training will provide you a detailed insight of the ITIL framework which will help you manage your work better. During the training, you will learn to appreciate the application and importance of the processes and activities in ITIL that will help you work efficiently by enhancing your productivity.
Better pay: With the ITIL® V4 certification, you will have much better job prospects. An ITIL® certified professional can have more than a 15% hike than any other professional in Hyderabad. Depending on the total years of work experience, the salary figure can vary. But, after completion of the ITIL® V4 certification, you will definitely have an increment in your salary.
Recognition of expertise: An ITIL® V4 certification will help you gain expertise and skills to get recognition in the organization. Your effective management skills will be appreciated by your colleagues and your senior management.
Common terminology: ITIL® V4 certification will expose you to the framework of ITIL. You will understand the common terminologies that are used in the industries across various countries.
Holistic view: The ITIL® V4 Certification training offers you a complete insight of the infrastructure and the role of the IT service in different businesses. This will help you add value to the organization by enabling you to understand the bigger picture.
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Statistics have shown that ITIL certified managers earn, on the average, 38% more than their non-certified peers. The baseline ITIL certification is the Foundation level qualification, and to achieve this you can undertake the ITIL Foundation training in Hyderabad which provides you with comprehensive knowledge of the exam curriculum and knowledge areas. KnowledgeHut?s ITIL training in Hyderabad offers a general awareness of the key elements, concepts and terminology used in the ITIL Service Lifecycle. You will learn about the linkages between Lifecycle stages, the various processes used and how they contribute to best practices in Service Management. The ITIL certification training in Hyderabad will help you to ace the ITIL Foundation exam at the first attempt, and gain this industry recognised credential that can help you expand your career opportunities and increase your earning potential. On completion of the training, you will get tips and techniques to help you sit for the certification exam, on passing which you can gain ITIL certification in Hyderabad. Mock exams will help you learn the exam structure and be well prepared to write the exam. You have to score 65% in 60 minutes to gain a pass certificate, and you will also earn 2 ITIL credits. If you wish to further your IT service career, do undertake KnowledgeHut?s ITIL course in Hyderabad and gain the ITIL Foundation certification in Hyderabad.