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ITIL® V4 Foundation Certification Training in Hyderabad, India

Path to Become ITIL® MP & ITIL® SL

  • 16 hours of Instructor-led training
  • 16 PDUs (or 25 PDUs on completion of classroom training + 9 hrs of e-learning)
  • KnowledgeHut is an ATO of Peoplecert and a Certified Partner of Axelos
  • Course fee includes Foundation exam fee
  • 2 sample papers to practice for the certification exam

Live Online Classroom (Weekday)

Apr 13 - Apr 16 12:30 PM - 04:30 PM ( IST )

INR 19999

INR 16999

Live Online Classroom (Weekday)

Apr 13 - Apr 16 07:30 PM - 11:30 PM ( IST )

INR 19999

INR 16999

ITIL® Course Overview

1) What is ITIL®?

Business and technology go hand in hand and in order for a company to be successful, both the IT and corporate objectives need to evolve. IT Service Management (ITSM) is responsible for the development of the IT services driven by the knowledge of the current processes involved in the organization.

The Information Technology Infrastructure Library (ITIL®) is a framework designed for the standardization of selecting, planning, delivering, and maintaining the IT services and processes within an organization or with respect to services delivered to customers. The framework helps in achieving the predicted service delivery by improving efficiency.

One of the reasons why ITIL® is so well-appreciated and in demand globally is because of its versatility. ITIL® has been designed by keeping in mind the needs of different organizations. This allows the organization to incorporate the framework according to their requirements. One can estimate the scalability and flexibility of ITIL® with the fact that it can be easily adapted due to its ability to work in alignment with other practices such as Six Sigma, COBIT or TOGAF.

2) Certification Levels in ITIL® 4

The ITIL® 4 certification scheme has been designed in a way to align it with the existing ITIL® v3 and provide a clear path for the practitioners to continue developing their skills.

Below are the four certification levels within the ITIL® 4 scheme:

  • ITIL V4 Foundation - now available
  • ITIL Managing Professional (MP) - launching 2020
  • ITIL Strategic Leader (SL) - launching H1 2020
  • ITIL 4 Master - launching H2 2020

ITIL® V4 was introduced with new updates and schemes such as the embodiment of ITIL® Foundation and the ITIL® Master exams.

Once a student clears the foundation level examination, the next steps are the Managing Professional and Strategic Leader. Both these levels have a different set of examination and scheme.

ITIL V4 Foundation:

The ITIL® 4 Foundation Certificate is an introduction to ITIL® 4 framework. It allows the candidates to understand the IT Service Management by using the end-to-end operating model. It deals with the creation, delivery, and continual improvement of IT services and products. ITIL® 4 certified professionals can use the framework to enhance the IT Service Management capabilities in their organizations.

ITIL Managing Professional (MP)

ITIL® Managing Professional (MP) is designed for professionals who engage with technology and digital teams throughout the organization.

They are not just confined to the IT departments. This course attempts to give experience and expertise to run successful teams, IT projects, and workflows.

Modules cover ‘ITIL® Specialists’ in -

  • Drive Stakeholder Value
  • Create, Deliver and Support
  • High Velocity IT

ITIL 4 Managing Professional (ITIL MP) is a stream of four modules that are part of ITIL 4, the next evolution of ITIL.

ITIL® Specialist Create, Develop and Support

This module includes the expansion of the current ITIL® scope to cover the creation of the services. It also covers the activities involving the ‘core’ service management.

In this module, the focus will be on integrating the value streams and activities for creating, delivering, and supporting IT-enabled services and products.

ITIL® Specialist Drive Stakeholder value

In this module, all the interaction and engagement between the service provider and the customer, suppliers, users, and partners will be covered. The main aim of this module is to use the IT-enabled services to convert demand into value.

This module will help the candidates gain knowledge about SLA design, CX and UX design, communication, multi-supplier management, customer journey mapping, relationship management and many more.

ITIL® Specialist High Velocity IT

This module explores the different ways in which the digital organizations and digital operating models function in high-velocity environments.

Working practices like Agile and Lean, and technologies like Automation, Automated testing and Cloud are used to focus on the delivery of services and products in order to obtain maximum value.

ITIL® Strategist Direct, Plan and Improve

This module helps the candidates hone their practical skills to create an organization that believes in learning and improving and has an effective strategic direction.

It will cover the impact of the different working practices in the organization. It also provides candidates with practices and strategies to plan and deliver improvements.

To obtain the designation ITIL 4 Managing Professional or ITIL 4 Strategic Leader, the candidate must complete all modules in each stream, with ITIL Strategist being a universal module for both streams.

ITIL® Master




ITIL®  Managing Professional

ITIL® Strategic Leader











ITIL® Leader


deliver and









Plan and



Plan and


Digital & IT


ITIL® V4   Foundation

ITIL® Strategic Leader (SL)

This ITIL® Strategic Leader (SL) exam is designed for those who engage with “every digitally equipped assistance”. 

    The objective of this course is to develop an apprentice on how to utilize technology to address and deliver business procedures. It also emphasizes the role of IT in this process.

    The two modules under SL are:

    Both of these exams end at the same level which is the ITIL® Master exam. It is the most advanced level in the examination.

    ITIL® Master

    This certification is a reflection of the holder’s ability to apply ITIL principles and techniques to the workplace and achieve desired business outcomes.

    3) Certification Levels in ITIL® V3

    After the completion of classroom training and a written exam, the admins can complete their ITIL® training and get a certification.

    Levels of ITIL Certification within the ITIL V3 Certification scheme:

      • ITIL Foundation Certification Level
      • ITIL Practitioner Certification Level
      • ITIL Intermediate Certification Levels
      • ITIL Expert Level
      • ITIL Master Level

      1) ITIL® Foundation Certification

      This is the certificate for entry-level candidates and focuses on the key terminologies, elements, and concepts that will be used in the lifecycle of the ITIL®.

      2) ITIL® Practitioner Certification

      This certification will help the professional adapt the ITIL® framework according to the business objectives of their organization. This course can be taken up any time after a foundation certificate has been received. This course will also include metrics, communication, and organizational change management.

      3) ITIL® Intermediate Certifications 

      This certification covers different concepts associated with the ITSM. It is divided into two tracks- service lifecycle and service capability modules.

      4) ITIL® Expert

      At this stage, the Service Management professionals will be able to demonstrate the entire scheme of ITIL®. After this certification, the admin will obtain skills pertaining to the best practices of the ITIL®. Apart from the exam, to earn this certification, one needs 17 credits from previous modules and managing across the lifecycle module.

      5) ITIL® Master

      This is the highest level of certification in which the Service Management professional needs to explain why they chose their areas of study, methods, and principles. There is no certification exam. The Service Management professional must submit written assignments and some oral interviews.

      4) Career Benefits of having ITIL® Certification

      Here are the top career benefits of having an ITIL® certification:

      1. You will gain a detailed insight into the ITIL® framework helping you manage work better.
      2. You will have better job prospects.
      3. You will be recognized for your expertise and management skills in the organization.
      4. You will be able to understand the common terminologies used in business across the industries.
      5. You will be able to better know the relation between business and IT.
      6. There are several ITIL® v3 certifications that will help you build industry-relevant skills and competencies.
      7. The ITIL® certifications will open doors for you in terms of job roles within your organization.
      8. ITIL® is used globally, so there is a lot of potential for job growth in the market.
      9. For a person who has ITIL® Training, remuneration and pay scales will be much higher.
      10. Certified ITIL® professionals are in high demand and the market is stable enough for them to be in demand for a long time. So, investing in ITIL® certification is a low-risk effort.

      5) Benefits of implementing ITIL® in an Organization by ITIL® Certified Professionals

      The overall goal of ITIL® is the improvement of the business service. There are a certain set of practices that helps IT service management. The support system of the business service is optimized using the capabilities of the people, process, technology, and suppliers.

      • ITIL® is one of the most accepted and recognized approaches to IT service management and delivery. It is well-regarded all over the world.
      • ITIL® is a set of practices, not methodology, making it compatible with popular frameworks like PRINCE2 and PMP.
      • ITIL® acts as a service provider by running the IT department. This makes IT a core part of the business.
      • Processes like the ITIL® Incident Management and Problem Management quickly restore the services and also create workarounds.
      • ITIL® also allows organizations to prevent incidents by performing or conducting major incident reviews and eliminating root causes.
      • ITIL® helps your team better understand and manage customer expectations through service level management and business relationship management.
      • Change enablement and Continual Improvement enable the organization to align the services and products to the changing internal and external environments.
      • ITIL® helps in the management of accounts, budget and charging requirements related to service costs.
      • Risk analysis and management activities are one of the processes involved in the ITIL.
      • ITIL® helps keep the customer satisfaction high giving the organization competitive management.

      6) Credit System & Transition from ITIL® V3 to ITIL® V4

      The ITIL® credit system is used to provide support to the certification scheme of the ITIL®. This is done by recognizing your investment in the certifications.

       ITIL® V3 Credit system

      In the ITIL® v3 credit system, a specific credit value is assigned to every ITIL® certification. It is done on the basis of its level of ITIL® content. After the candidate has completed the ITIL® examination, certification and credits are awarded. These credits can be used to get the ITIL® Expert level of certification. For this, the candidate must have at least 22 credits. The credits can also include the 3 credits from the ITIL® practitioner that covers the full spectrum of ITIL® best practice.

      Before advancing to the ITIL® Expert, 17 credits are required to be earned. These can be earned in any order once the two credits for ITIL® Foundation have been completed.

      Here is detailed information on the credits assigned to different ITIL® Certification levels:

      ITIL® Certification Level


      ITIL® V3/V4 Foundation Certification

      2 credits

      ITIL® Intermediate Service Lifecycle stream:

      Service Strategy (SS)

      Service Design (SD)

      Service Transition (ST)

      Service Operation (SO)

      Continual Service Improvement (CSI)

      3 credits each

      ITIL® Intermediate Service Capability stream

      ·         Planning, Protection, and Optimization (PPO)

      ·         Service Offerings and Agreements (SOA)

      ·         Release, Control, and Validation (RCV)

      ·         Operational Support and Analysis (OSA)

      4 credits each

      ITIL® Managing Across the Lifecycle (MALC)

      5 credits

      The following credit values are needed for certification levels higher than the ITIL® Foundation:

      ITIL® Certification Level

      Number of Credits Required

      Composition of Credits

      ITIL® Foundation



      ITIL® Intermediate

      2 credits

      2 credits from ITIL® Foundation

      ITIL® Managing Across the Lifecycle (MALC)

      17 credits

      2 credits from ITIL® Foundation and a minimum of 15 credits from ITIL® Intermediate or complementary qualifications

      ITIL® Expert

      22 credits

      2 credits from ITIL® Foundation, minimum of 15 credits from either ITIL® Intermediate or complementary qualifications, and 5 credits from ITIL® MALC

      The transition from ITIL® v3 to ITIL® 4 scheme:

      One can gain the knowledge and skills required to learn the core concepts of the update while transitioning from ITIL® v3 to ITIL® 4 scheme.

        ITIL® v3 Foundation certified
        Once you have obtained the ITIL® v3 Foundation certification, you can straight away take the ITIL® 4 Foundation to transition into the new scheme. A new single exam will be required to cover the new material in the ITIL® 4 Foundation.

        ITIL® Intermediate/Practitioner level
        If you have started collecting credits from Intermediate or Practitioner levels, it is better to continue with the v3. This will help you prepare for an easy transition while gaining the designation of the ITIL® Managing Professional.

        ITIL® v3 expert
        If you are on this level, get the ITIL® Managing Professional designation by taking the ITIL® Managing Professional Transition module.

        After achieving the designation, you will only need to pursue the ITIL® Leader Digital and Strategy module instead of completing the ITIL® Strategic Leader stream. Completing both the streams will make you eligible to move towards the ITIL® Master.

        7) What is ITIL® V3 Service Capability:

        ITIL® Service Capability modules:

        • ITIL® Operational Support and Analysis
        • ITIL® Planning, Protection, and Optimization
        • ITIL® Release, Control, and Validation
        • ITIL® Service Offerings and Agreements

        ITIL® Operational Support and Analysis

        • ITIL® Operational Support and Analysis (OSA) module focuses on enabling event, problem, incident, access, request, IT operations, technical, and application management.
        • This module teaches organizations and individuals, the management of day-to-day operations of IT services.
        • The candidates also learn the implementation of the ITIL® processes enabling them to deliver and support IT services. 
        • The worth of this module is 4 credits.

        ITIL® Planning, Protection, and Optimization

        • One of the certifications of the ITIL® Service Capability workstream is the Planning, Protection, and Optimization (PPO) module.
        • The module focuses on enabling availability, capacity, demand management, information security, and IT service continuity.
        • Based on the ITIL® Service Design publication, the PPO course helps to develop an understanding of the ITIL® Service Design processes.
        • The PPO module is worth 4 credits.

        ITIL® Release, Control, and Validation

        • This module focuses on the practical applications of Release, Control, and Validation (RCV). 
        • This includes enabling plans, test, and implementing new services to meet the needs of the user and organization.
        • The course’s content is from the guidance contained in the ITIL® Service Transition publication.
        • The module is worth 4 credits.

        ITIL® Service Offerings and Agreements

        • ITIL Service Offerings and Agreements (SOA) focuses on the practical applications of the SOA practices to enable portfolio, service catalogue, service level, supplier, demand, and financial management.
        • This course is based on the guidance mentioned in the ITIL® Service Design and ITIL® Service Strategy publications.
        • This course helps the candidates understand the stages of the lifecycle of ITIL® – service strategy, design, transition, and continual improvement. 
        • The SOA module can help you earn 4 credits.

        8) Why was ITIL® V4  launched by Axelos?

        The most significant purpose for developing an advanced version of the ITIL® V3 was because of its specific shortcomings. These are -
              1. An unsatisfactory involvement with the ITSM Community
              2. Incompetent to perceive the current trends in software developments and IT services.

        The latest version addressed the bad relationship issues by giving them a heads-up as it will publish the updates in the community, thus avoiding any hindrance in the free flow of data. Moreover, to give the students a complete overview from the beginning, the whole foundation course under the ITIL® V4 has been revised. It is updated based on the requirements of modern business. What makes these revisions so accurate is the fact that they are based on the feedback of millions of ITIL® practitioners and are completely practical.

        Evolution of ITIL® V4 -

          • Evolved ITIL® practices in the wider context of customer experience, value streams, and digital transformation.
          • Embracing advanced ways of connecting with the community by adapting to the new ways of working such as DevOps, Agile and Lean hence promoting new alliances.
          • The framework of ITIL® V4 is designed to give comprehensive guidance to organizations on how they should address the new service management challenges effectively and utilize the latest technologies which will help them transform digitally.
          • Designed to assist the organization to provide effective governance and deliver accurate IT service management which is flexible, coordinated and integrated. The flexibility also allows the organization to provide accurate data all over the business without any interruptions to the free flow of data, ultimately improving the customer experience.
          • This update has made the ITIL® framework way more extensible. agile, and collaborative.

          What you will learn

          • The concepts, terms and terminology of ITIL®
          • ITIL® 4 best practices and how to implement them to streamline processes for continuous improvement

          • Fundamentals of Service Management, Service Lifecycle and other IT-enabled services.

          • Applying practices learnt to improve business decisions and optimize customer expectations

          • An in-depth preparation for ITIL® 4 Foundation certification


          There are no specific prerequisites for this course, and Axelos has not defined any specific eligibility criteria for the ITIL® 4 Foundation exam. However, the ITIL® 4 Foundation certification is in itself a prerequisite for the higher levels of ITIL® qualifications.

          3 Months FREE Access to all our E-learning courses when you buy any course with us

          Who should take this ITIL® Certification?

          • IT professionals
          • Business managers
          • Business process owners
          • Project managers
          • Students and individuals with interest in IT Services Management
          • ITSM Managers and aspiring ITSM Managers
          • Professionals working in other areas of IT like digital, product, development and service.
          • ITIL certified professionals who want to transition to the new version V4


          ITIL® Exam Prep

          The KnowledgeHut exam plan has been meticulously planned and created by resourcing ITIL® 4 questionnaires and exam blueprints. These will give you maximum learning benefit for clearing the exam at the very first attempt.

          The KnowledgeHut Guarantee

          Our USP is the quality of our training. Our instructors have created the most comprehensive curriculum for you to clear the exam. Check our 100% refund guarantee!

          Certification Journey Support

          Not just in learning, but you will get support in all aspects of the certification. Right from assistance with enrolling for exams to solving your doubts post workshop, we have your back!

          ITIL® Course Curriculum

          • Best Practice
          • ITIL History
          • ITIL Framework
          • ITIL Service Value System
          • The Four Dimensions Model
          • Benefits of ITIL
          • Service
          • Service Management
          • Value
          • Outputs Vs Outcomes
          • Costs
          • Risks
          • Utility and Warranty
          • Stakeholders
          • Value Co-creation
          • Products and Services
          • Service Offerings
          • Service Relationship
          • The ITIL Guiding Principles
          • Nature, Use and Interaction of the Guiding Principles
          • Focus on value
          • Start where you are
          • Progress iteratively with feedback
          • Collaborate and promote visibility
          • Think and work holistically
          • Keep it simple and practical
          • Optimize and automate
          • The Four Dimensions of Service Management
          • Organization and People
          • Information and Technology
          • Partners and Suppliers
          • Value Streams and Processes
          • External Factors
          • Service Value System Overview
          • Service Value Chain
            • Plan
            • Improve
            • Engage
            • Design and Transition
            • Obtain/Build
            • Deliver and Support
          • ITIL Management Practices
          • Information Security Management
          • Relationship Management
          • Supplier Management
          • IT Asset Management
          • Monitoring and Event Management
          • Release Management
          • Service Configuration Management
          • Deployment Management
          • Change Enablement
          • Incident Management
          • Problem Management
          • Service Request Management
          • Service Desk
          • Service Level Management
          • Continual Improvement

          ITIL® Certification Process

          ITIL® Salary & Role:

          For an Incident Manager with an ITIL® V3 certification based in Hyderabad, the annual average salary is INR 4,65,424. The range of the annual salary of an Incident Manager is between INR 2,97,721 and INR 10,28,294.

          The range of the annual salary of an ITIL® V3 certified Problem Manager is between INR 5,62,161 - INR 22,70,447.

          An ITIL® V3 certified Change Manager can earn an average of about INR 639,398 in Hyderabad. This compensation can vary between INR 3,11,000 - INR 10,00,000.

          The average annual salary of a Hyderabad-based Business Relationship Manager with an ITIL® V3 certification is INR 5,35,906. The salary can range anything between INR 2,74,000 - INR 10,00,000

          A Project Manager with an ITIL® V3 certification can earn on an average about INR 13,66,431 annually in Hyderabad. The salary can vary between INR 6,05,196 to INR 23 51, 356.

          The average annual salary of a Service Delivery Manager with an ITIL® V3 certification in Hyderabad is about Rs. 13,47,097. The salary ranges between Rs. 7,77,047 to Rs. 22,02,712.

          Here are the responsibilities and salaries of the ITIL® V3 Service Strategy roles in Hyderabad are as follows:

          Sl No.
          ITIL Roles
          Salary in Hyderabad (per annum)
          1.Business Relationship Manager
          A Business Relationship Manager’s responsibilities include finding out the needs of the customer and maintaining a positive relationship with them. The manager also needs to ensure that the service provider has satisfied the customer’s needs with his/her catalogue of services.
          INR 5,35,906
          2.Demand Manager
          A Demand manager anticipates, influences, and understands the demands of the customer.
          INR 4,07,072
          3.Financial Manager
          A Financial Manager is responsible for the management of the account, budget, and IT Service Provider’s charging requirements.
          INR 12,24,570
          4.IT Steering Group (ISG)
          The IT Steering Group’s (ISG) include the senior management of IT and business. Their responsibilities include reviewing the strategies of the group and ensuring that they are aligned.

          5.Service Portfolio Manager
          The responsibility of a Service Portfolio Manager includes the development of offerings and capabilities of the service provider. These strategies are then used in cooperation with the IT Steering Group to serve the customers.
          INR 13,00,000

          Here are the responsibilities and salaries of the ITIL® V3 Service Design Roles in Hyderabad:

          Sl No.
          Salaries (per annum)
          1.Applications Analyst
          The responsibility of an Applications Analyst include management of applications in the complete lifecycle.
          INR 4,54,477
          2.Availability Manager
          The Availability manager looks after the analysis, definiing, measurement, plan and improvement of IT services.

          3.Capacity Manager
          The Capacity Managers are responsible for delivering the agreed upon services and infrastructure. They ensure that the performance targets are achieved in a cost-effective and timely manner.

          4.Compliance Manager
          The Compliance Managers ensure that the guidelines and standards are followed. Also, they are responsible for checking if practices like consistent accounting are employed or not.
          INR 3,27,900
          5.Enterprise Architect
          The Enterprise Architects maintain the Enterprise Architecture (EA), an essential component of a business. They also handle the interrelations.
          INR 9,96,819
          6.Information Security Manager
          The Information Security Manager ensures that the information, data, assets, and IT services of an organization is kept confidential.
          INR 14,00,000
          7.IT Service Continuity Manager
          The IT Service Continuity Manager manages the risks that could affect the IT services.

          8.Risk Manager
          A Risk Manager assesses, identifies and control risks by analyzing the value of business’ assets.
          INR 10,00,025
          9.Service Catalogue Manager
          A Service Catalogue Manager ensures that all the information in the Service Catalogue is accurate and updated.

          10.Service Design Manager
          The responsibility of a Service Design Managers is to produce secured, resilient, and quality designs by coming up with new and improved services.

          11.Service Level Manager
          The Service Level Manager ensures that the Underpinning Contracts, Service Management processes, and the Operational Level Agreements are at par with the agreed service level targets.
          INR 4,50,000
          12.Service Owner
          A Service Owner, while negotiating operational Level Agreements (OLAs) is like a counterpart of the Service Level Manager.

          13.Supplier Manager
          A Supplier Manager’s responsibilities includes making sure that the supplier’s contract supports the business needs. They also have to ensure that the supplier meets their contractual commitments.
          INR 7,16, 374
          14.Technical Analyst
          A Technical Analysts provides their expertise for the management of the IT infrastructure by providing technical support.
          INR 6,17,407

          The responsibilities and salaries of the ITIL® V3 Service Transition Roles and Boards in Hyderabad are as follows:

          Sl No.
          Salaries (per annum)
          1.Application Developer
          An Application Developer is responsible for the development and maintenance of custom applications. They also provide functionality for IT services and customize the software vendors’ products.
          INR 5,26,115
          2.Change Advisory Boards (CAB)
          The Change Advisory Board (CAB) are a group of people who provide advice to the Change Manager regarding prioritization, scheduling, and assessment of changes.

          3.Change Manager
          A Change Manager makes changes to the IT services with minimum disruption.
          INR 8,27,542
          4.Configuration Manager
          A Configuration Manager’s role is the maintenance of the information regarding the configuration items. This information is essential for delivering IT services.
          INR 10,75,000
          5.Emergency Change Advisory Board (ECAB)
          A subset of the Change Advisory board, the Emergency Change Advisory Board (ECAB) makes decisions regarding the Emergency changes regarding the Emergency Change.

          6.Knowledge Manager
          A Knowledge Manager gathers, analyzes, stores, and shares knowledge and information to improve efficiency.
          INR 6.89,773
          7.Project Manager
          The role of a Project Manager is to deploy the release within the scheduled time, cost, and predicted quality. They also make estimates about the quality by planning and coordinating resources.
          INR 13,66,431
          8.Release Manager
          A Release Manager protects the live environment’s integrity. They make sure that all the correct components are released.
          INR 10,33,687
          9.Test Manager
          A Test Manager is responsible for ensuring that the client’s expectations are met. They also verify if the IT Operations will be able to support the new service.
          INR 12,84,835

          The responsibilities and salaries of the ITIL® V3 Service Operation Roles and Boards in Hyderabad are as follows:

          Sl No.
          Salaries (per annum)
          1.1st Level Support
          The 1st Level Support looks after the registration and classification of the received incidents. They are also responsible for immediate response to promptly restore a failed IT service.

          2.2nd Level Support
          The 2nd Level Support takes over incidents 1st Level Support fails to solve. If the 2nd Level Support fails to find a solution, the issue is passed on to the Problem management.

          3.3rd Level Support
          The 3rd Level Support are the third-party suppliers who provides the solution to an incident as requested by the 2nd Level Support.

          4.Access Manager
          The responsibility of an Access Manager is the prevention of non-authorised access to the users. The Manager also grants the right to the authorised users to use the service.

          5.Facilities Manager
          The role of a Facilities Manager is the management of the physical environment of the IT infrastructure. These include environmental monitoring, building’s access management, power, and cooling.
          INR 5,73,664
          6.Incident Manager
          An Incident Manager corresponds the reports of the implementation of the Incident Management process.
          INR 4,65,424
          7.IT Operations Manager
          An IT Operations Manager is responsible for overseeing the day-to-day operational activities. They ensure that the operations are carried out in a reliable and timely way.
          INR 11,46,502
          8.IT Operator
          An IT Operator’s role is to perform the day-to-day operational activities that include performing backups, installation of standard equipment in the data center, and ensuring that scheduled jobs are carried out in a timely manner.
          INR 1,78,886
          9.Major Incident Team
          The Major Incident Team comprises of the IT managers and technical experts. Led by the Incident Manager, the team concentrates on solving a Major Incident.

          10.Problem Manager
          A Problem Manager’s role is to manage the lifecycle of all incidents. This helps in preventing  the incidents and minimizing the impact of the incident.

          11.Service Request Fulfilment Group
          A Service Request Fulfilment Group is responsible for carrying out certain Service Requests.

          Below are the responsibilities and salaries of the ITIL® V3  Continual Service Improvement Roles in Hyderabad:

          Sl No.
          Salaries (per annum)
          1.CSI Manager
          A Continual Service Improvement (CSI) Manager works on improving the IT services and IT service Management processes.

          2.Process Architect
          The responsibilities of a Process Architect includes coordination of all the processes’ changes and making sure that the all the processes coordinate with each other in a seamless way.
          INR 7,46,000
          3.Process Owner
          A Process Owner must design, find sponsorship, and work on the continuous improvement of the process.

          ITIL® Exam:

          For your ITIL® V4 Certification exam, you need to adopt the PDCA Cycle or Plan-Do-Check-Act method. Here is how you can do it:

          Plan: You need to read the ITIL lifecycle and create a study plan. Answer the ITIL Foundation exam questions. You also need to take full-length practice tests.

          Do: For this, you need to implement your plan.

          Check: After you have put your plan into action, you must assess the areas for improvement by reviewing your score.

          Act: Now, start revision, take the test and review your score till you achieve your target score.

          Prometric is a leading and trusted name in the field of technology-enabled testing and assessment. It provides world class test development and test delivery solutions to its clients so that they can accurately develop and launch their global testing program and measure program data and results. Prometric uses a network for about 10,000 test centers in about 160 countries to provide flexibility in test delivery.

          A wholly-owned subsidiary of ETS, Prometric is responsible for development, delivery, and administration of more than 10 million tests across the globe for about 400 clients. All these clients are from different fields including academic, finance, corporate, government, information technology, professional, and healthcare.

          In order to register yourself for the ITIL® V4 Foundation exam session on Prometric, go to and follow these steps to register yourself for the exam:

          Step 1: After login, as you enter the Prometric page, you will see a ‘SCHEDULE MY TEST’

          option on the slider of the home page. Click on it.

          Step 2: You will be redirected to a page where you will have to choose a sponsor for your ITIL® V4 Foundation exam. Select ‘PeopleCert’, the test sponsor for ITIL® V4 Foundation exam.

          Step 3: Next, you will be led to the product page of PeopleCert. Here, you will see a complete list of all the exams conducted by PeopleCert.

          Step 4: Click on the ‘SCHEDULE MY TEST’ option available on the page.

          Step 5: Next, you will be taken on to a page where you would be required to select your country. Select ‘INDIA’ from the list. After selecting, click on ‘Next’.

          Step 6: You will be redirected to a page that includes all the registration requirements’ information. It will also list all the items you need to bring to the testing center. Once you have read the information, click on ‘Next’

          Step 7: Completion of the above steps will lead you to an information page including the Privacy Policy Review. Agree to the conditions mentioned on the page and click on ‘Next’ to proceed.

          Step 8: In the next page, you will be asked to confirm if you are pre-approved for testing accommodation for the exam.

          Step 9: Next, you will be asked to provide the first 4 characters of your Last Name and your Eligibility ID.

          Step 10: After the information provided is matched, you will be asked to select the date and time of your choice.

          Step 11: After the appointment verification process is over, and you have selected your test center and provided all the required information, your appointment will be completed.

          A part of Pearson, Pearson VUE is the largest learning company in the world. With about 35,000 employees across the globe, it is the best choice of about 450 credential owners in the world. Pearson VUE helps the credential owners in the development, management, delivery, and growth of their testing programs. A leader in the computer-based testing, Pearson VUE oversees the online practice tests and handles the proctored exams that require a secure testing environment.

          If you want to schedule an appointment for the ITIL® V4 Foundation exam, you can do it through Pearson VUE. Here are the steps you need to follow to schedule your ITIL® V4 Foundation exam:

          Step 1: Login to the Pearson VUE website: .

          Step 2: Click on ‘For test takers’ and then select ‘Schedule an exam’.

          Step 3: On the redirected page. You will be asked to choose the name of the exam’s sponsor. Enter ‘Peoplecert’, the sponsor of the ITIL® Foundation

          Step 4: As you click on PeopleCert, you will be redirected to a page where you will have to either ‘Sign in’ or ‘Create account’ for scheduling, rescheduling or cancelling your ITIL® Foundation exam.

          Step 5: Once you have signed in, follow the steps to schedule your ITIL® Foundation exam through Pearson VUE

          Once you log in to, you need to click on ‘For test takers’. You need to follow these steps in order to locate the test center:

          Step 1: As you click on ‘For test takers’, you will see a dropdown list. Click on ‘Schedule and exam’.

          Step 2: You will be redirected to a page where you would have to enter the name of your test sponsor. Enter ‘PeopleCert’ for ITIL® exam.

          Step 3: On the PeopleCert page, on the right side of the page you will see ‘Find a test center’.

          Step 4: Click on ‘Find a test center’. You will be redirected to a page asking for the location. IN the search bar enter ‘Hyderabad’ and click on ‘Search’.

          Step 5: You will find a list of test centers available in Hyderabad.

          Below are the Pearson VUE test centers in Hyderabad:

          1. NIIT Ltd

            205 - 206, Babu Khan Estate
            2nd Floor
            Telangana 500002

          2. Agate Solutions

            Flat No. 401, A-Block Windsor Plaza
            Opp Next Showroom, Nallakunta
            Telangana 500044

          3. Dynamic Inst. Of Aeronautical Engineering & Tech.

            16-11-1/1/A, Swathi homes,4th floor ,
            flat no 402,beside Hdfc bank,
            above Yes bank,Saleem Nagar,Malakpet
            Telangana 500036

          4. R IT SOLUTIONS

            Flat no.201, House No 6-1-137/5
            Balaram compound,
            Telangana 500025


            Telangana 500059

          The Prometric Centre in Hyderabad is located at:

          Prometric Testing Pvt Ltd.
          Address: 3rd Floor Tower B Prestige, Shantiniketan, Hyderabad.
          Phone: 080 4336 4785

          The exam fee depends on the level of the ITIL® Certification exam you are taking. The below table explains it clearly.

          Sl No.

          ITIL® Exam Cost (V3 & V4)

          Price for India


          ITIL®V3 Foundation



          ITIL® V4 Foundation



          ITIL® Intermediate

          Service Lifecycle Modules

          Service Strategy


          Service Design


          Service Transition


          Service Operation


          Continual Service Improvement


          Service Capability Modules

          Operational Support and Analysis


          Planning, Protection, and Optimization


          Release, Control, and Validation


          Service Offerings and Agreements



          ITIL® Practitioner



          ITIL® Managing Across the Lifecycle    


          ITIL® Certification cost:

          In Hyderabad, Instructor-Led training for ITIL® V4 Certification will cost you around INR 17,999 to 19,999. During the training, you will get 90 days access to ITIL® V3 2011 Certification training in Hyderabad.

          The cost components of ITIL® V4 Certification comprises of ITIL® Study Guide and ITIL Practice Tests. You can get a soft copy of your ITIL® study guide or get the paperback edition. The paperback edition will cost you $30.

          The full-length free ITIL® V4 Certification exam practice tests are available online. You can also buy practice tests offered by a few professional ITIL Certification exam websites for $25-$50.

          ITIL® Training:

          While searching for the best ITIL® V4 Certification Training Institutes in Hyderabad, you must consider the following prerequisites:

          • The training institute must be accredited by Axelos through Peoplecert.
          • All the trainers and consultants in the institute must be accredited and have required experience in the field.
          • The training Institute must have a high passing rate.
          • To come up with more specific queries, the Institute must provide you with an exclusive Pre-Courseware.
          • Make sure that the training is not just confined to slides but on consulting exposure, live case studies, and role plays.
          • Be assured that you get the value of your money that you spent on the ITIL® V4 Certification.

          Any of the following professionals can take the ITIL® V4 Certification Training:

          • IT audit managers
          • IT Professionals (Network, System, Technical, Voice, Application)
          • IT Architects
          • IT Security Managers
          • IT Planners
          • IT & Business Supervisory staff
          • IT Consultants
          • Team Leaders
          • Business Leaders
          • Service Designers
          • Executive SMEs and Managers

          Before choosing the ITIL® V4 Certification Trainer in Hyderabad, you should check out certain prerequisites including:

          • The trainers much be Senior Consultants and ‘ITIL Master Certified’.
          • Check out the total years of trainer’s experience in the field.
          • The attitude of trainer should be in sync with the candidates.
          • Learn about the different facilities provided by the trainer.
          • Try to adopt the Certification Exam Preparation techniques of your trainer.
          • Learn about the fee structure of the training program.

          The ITIL® V4 Certification classroom training program costs around Rs. 18700 in Hyderabad. The training will be completed in 2 to 3 days.

          Getting an ITIL® V4 Certification training in Hyderabad will help you better understand the complete service management process. The aim of the ITIL framework is to ensure there is a predictability and consistency in the service delivery of process. Here are some of the benefits of getting an ITIL® V4 Certification training:

          Better equipped: The training will provide you a detailed insight of the ITIL framework which will help you manage your work better. During the training, you will learn to appreciate the application and importance of the processes and activities in ITIL that will help you work efficiently by enhancing your productivity.

          Better pay: With the ITIL® V4 certification, you will have much better job prospects. An ITIL® certified professional can have more than a 15% hike than any other professional in Hyderabad. Depending on the total years of work experience, the salary figure can vary. But, after completion of the ITIL® V4 certification, you will definitely have an increment in your salary.

          Recognition of expertise: An ITIL® V4 certification will help you gain expertise and skills to get recognition in the organization. Your effective management skills will be appreciated by your colleagues and your senior management.

          Common terminology: ITIL® V4 certification will expose you to the framework of ITIL. You will understand the common terminologies that are used in the industries across various countries.

          Holistic view: The ITIL® V4 Certification training offers you a complete insight of the infrastructure and the role of the IT service in different businesses. This will help you add value to the organization by enabling you to understand the bigger picture.

          Meet your instructors

          Become an Instructor

          Sam Elgawady


          A consultant and practitioner of ITSM, Project Management, Process Improvement, ITIL Capabilities and Lifecycle Trainer, and IT Business Analyst; Sam has over 15 years of experience in the IT industry.

          Having started his career as a computer technician, then a system administrator, he subsequently went on to play the roles of Business Analyst, IT Manager, IT Consultant, Project Manager, and Training Manager. He has implemented solutions, improved IT Processes, managed projects and delivered training initiatives, and workshops on various best practices including Project Management, ERP & CRM, Business Analysis, ITIL V2 and V3 Track, COBIT, ISO20K to a number of leading private and public sector organisations in Australia, Malaysia, Hong Kong, Egypt, Qatar, Oman, Nigeria, Kuwait, Jordan, KSA and UAE. His mentoring and counselling capabilities are beyond par and he brings in his vast experience while tutoring professionals who wish to become experts in their fields.

          View Profile

          Prayas Kad

          Lead Management Trainer & Consultant

          Prayas has over 15 years of IT experience spanning across Project & Test Management, Stakeholder Management, Software Validation & Verification, Data Migrations & Integration, Learning & Development Projects, Data warehousing, Business Intelligence and Software Developments, Reporting and Analytics. Assignments. 
          His expertise is primarily in domains like Insurance, Finance, Banking, Telecom Billing, Aircraft Software Maintenance MRO, CRM, UK E-Governance Projects, Publishing Media, and Retails.
          He brings in his vast experience and expertise into his training workshops, and mentors participants in areas of Test management and Integration.

          View Profile

          Milind Gawaskar

          Business Analyst

          Milind is an IT Service Management (ITSM / ITIL) and Business Process Consultant with more than 11 years of versatile IT industry experience and balanced exposure across crucial IT areas including IT Strategy, IT Pre-Sales, IT Service Delivery, IT Risk & Assurance, IT Service Management & Performance Improvement, IT Governance, Business Process Management, Organizational Change Management, Application Development & Support and Infrastructure Support.

          His vast area of expertise helps him mentor and train professionals on a variety of subjects and fields. His qualifications include certifications from Lean Digital, ITIL and COBIT.

          View Profile

          Ian Hirst

          Project Manager

          Ian Hirst is a Certified Project Management Professional (PMBOK) and a highly experienced Project Management and Information Technology specialist who has been involved in the IT industry for over 30 years.

          Ian is a Project and Program Management trainer, instructor and counsellor providing project health check, project recovery and program planning support to a variety of business and IT projects and programs in many organizations. 

          He has been a lecturer at the Australian National University and the University of NSW. 
          Ian’s expertise lies in : 
          • Project & Programme Management
          • Transition Management
          • Stakeholder Management
          • Change Management
          • IT Governance
          • Software Development
          • IT Infrastructure
          • Testing & Test Management
          • Business & Systems Analysis
          • Business Process Re-engineering
          • Requirements Management
          • Risk Management
          …among other disciplines.

          View Profile

          reviews on our popular courses

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          It was a good training. Thank you, KnowledgeHut!

          Abhishek Swain

          Senior Product Specialist
          Attended ITIL® V4 Foundation Certification workshop in December 2019
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          It was a good workshop conducted by KnowledgeHut. All the materials and resources were adequate. The support via chat was also very good. Overall, a useful experience.

          Pradipto Chakrabarty

          Business delivery leader
          Attended ITIL® V4 Foundation Certification workshop in December 2019
          Review image

          Recently, I had completed my ITIL training from KnowledgeHut. It was a very good experience with well-experienced instructors.

          Gopala T Rao

          Manager IT
          Attended ITIL® V4 Foundation Certification workshop in December 2019
          Review image

          I had attended the 2-day ITIL Foundation training. The trainer was very knowledgeable and gave real examples to explain all the concepts.

          Sanchita Biswas

          Project Manager
          Attended ITIL® V4 Foundation Certification workshop in October 2019
          Review image

          The training was really good. It was very helpful in understanding the IT organisation process and related problems.

          Manoj Lawand

          Application Support Analyst
          Attended ITIL® V4 Foundation Certification workshop in October 2019
          Review image

          A collaborative and informative session. I liked how the trainer explained the things with live examples.

          Abdul Aziz Nadaf

          Sr. Quality Assurance Engineer
          Attended ITIL® V4 Foundation Certification workshop in August 2019
          Review image

          It was an excellent workshop that I had ever attended and the instructor was very knowledgeable. The course delivery included many current market examples.

          Mohammed Sadhik

          KSA IT Lead
          Attended ITIL® V4 Foundation Certification workshop in August 2019
          Review image

          The teaching faculty had good knowledge and explained with examples which were really helpful to understand the topics. Overall, a good experience!

          Raj Kumar A

          Procurement Lead
          Attended ITIL® V4 Foundation Certification workshop in August 2019



          Any registration cancelled within 48 hours of the initial registration will be refunded in FULL (please note that all cancellations will incur a 5% deduction in the refunded amount due to transactional costs applicable while refunding). Refunds will be processed within 30 days of receipt of written request for refund. Kindly go through our Refund Policy for more details:

          Please send in an email to, and we will answer any queries you may have! 

          Have More Questions?

          ITIL® V4 Foundation Certification Course in Hyderabad

          Statistics have shown that ITIL certified managers earn, on the average, 38% more than their non-certified peers. The baseline ITIL certification is the Foundation level qualification, and to achieve this you can undertake the ITIL Foundation training in Hyderabad which provides you with comprehensive knowledge of the exam curriculum and knowledge areas. KnowledgeHut?s ITIL training in Hyderabad offers a general awareness of the key elements, concepts and terminology used in the ITIL Service Lifecycle. You will learn about the linkages between Lifecycle stages, the various processes used and how they contribute to best practices in Service Management. The ITIL certification training in Hyderabad will help you to ace the ITIL Foundation exam at the first attempt, and gain this industry recognised credential that can help you expand your career opportunities and increase your earning potential. On completion of the training, you will get tips and techniques to help you sit for the certification exam, on passing which you can gain ITIL certification in Hyderabad. Mock exams will help you learn the exam structure and be well prepared to write the exam. You have to score 65% in 60 minutes to gain a pass certificate, and you will also earn 2 ITIL credits. If you wish to further your IT service career, do undertake KnowledgeHut?s ITIL course in Hyderabad and gain the ITIL Foundation certification in Hyderabad.