ITIL® 4 Strategist Direct, Plan and Improve Training

Our ITIL 4 Strategist DPI Certification training has been designed to help you enable service value streams with agility in the enterprise. By the end of the course you will:

• Build essential service management skills beyond the Foundation level
• Gain the expertise to build a ‘learning, improving’ IT org with an effective strategic direction
• Acquire practical tools and strategies to deliver continual improvement with agility
• Leverage the influence and impact of Agile and Lean for the organization’s benefit

Our ITIL 4 Strategist DPI Training aims to equip you with all the skills to be an effective ITSM practitioner. You will develop practical skills across the service value stream:

1. Applying the operating model and methods 
2. Managing risks in service value stream 
3. Recognizing the scope of control 
4. Aligning strategy, tactics, operations 
5. Governance, compliance, management 
6. Cascading objectives and requirements  
7. Assessment of objectives, outputs, requirements, criteria 
8. Prioritizing desired outcomes of improvement  
9. Building, justifying, advocating for business case 
10. Facilitating improvement reviews  
11. Facilitating analysis of lessons learned
12. Continual improvement at all levels of SVS 
13. Addressing the 4 dimensions 
14. Applying the guiding principles 
15. Value Stream Mapping 
16. Optimizing workflow
17. Eliminating waste
18. Ensuring and utilizing feedback

The ITIL 4 Strategist – DPI Certification helps you:

• Get a better understanding of how to enhance IT services within an organization 
• Be more informed about IT service management 
• Adapt the ITIL framework to your organizational structure 
• Enhance your earning potential 
• Aim for higher ITIL certifications and elevate your ITSM career 

This course is for anyone looking to develop service management skills: 

• IT Professionals 
• Business Managers 
• Business Process Owners  
• Project Managers 
• ITSM Managers 
• IT Professionals in Digital 
• IT Professionals in Product
• IT Professionals in Development
• IT Professionals in Service
• Professionals transitioning to ITIL 4

• ITIL 4 Foundation or ITIL 4 Managing Professional Transition certification is a prerequisite to take this course 
• Accredited training for the CDS module is necessary for a complete understanding of core material

Once you have gained ITIL 4 Strategist Direct, Plan and Improve certification, you can consider the ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams.

After achieving the ITIL 4 Managing Professional designation, candidates would only need to complete the ITIL 4 Leader: Digital and IT Strategy module to achieve the ITIL 4 Strategic Leader designation.

You will earn 16 PDUs by participating in the ITIL 4 Strategist DPI Training program. These can be used for recertification from PMI.

For further information about PDUs, please reach us at support@knowledgehut.com.

The ITIL 4 Strategist DPI Certification is offered by AXELOS, a world-renowned body dedicated to managing, developing and growing the global best practice portfolio of ITIL.

You can self-study for the exam or take training in another format, such as distance learning. But if you choose to train from a provider, you must ensure that they are an AXELOS Certified Partner.

There are two ways to get the ITIL 4 Strategist DPI Certification:

• Method 1

Join the ITIL 4 Strategist DPI training with a PeopleCert ATO and AXELOS Certified Partner. You’ll receive comprehensive exam preparation support and your exam fee is covered in the course fee.

Step 1: Register for KnowledgeHut’s ITIL 4 Strategist DPI Course and attend the two-day training.

Step 2: Take the online ITIL 4 Strategist Direct, Plan and Improve exam (you will receive the exam key from PeopleCert). Get a minimum score of 28 out of 40 in this 90-minute closed-book exam.

Step 3: Download the ITIL 4 Strategist Direct, Plan and Improve certificate and become a leader in your ITSM team!

• Method 2 

Prepare for the exam on your own, buy and exam voucher and schedule the exam. You will obtain the certification only on adequately clearing the exam.

No, the ITIL 4 Strategist DPI Certification does not expire.

Yes, you will receive a course completion certificate on completing the course.

The exam is conducted through PeopleCert—the sole Examination Institute of AXELOS.

The ITIL 4 Strategist – DPI Certification exam is an online, closed-book exam. The format is:

• Type: Multiple Choice Questions
• Number of questions: 40 
• Duration: 90 minutes 
• Pass mark: 70% (need to get 28 right out of a total of 40) 

The ITIL 4 Strategist DPI exam covers Continuous Service Improvement, Service Strategy, Service Design, Service Transition, and Service Operation.

After you complete your 2-day ITIL 4 Strategist – DPI Course, you will receive an email from PeopleCert with details you need to attempt the exam. 

No, you will have a time limit of 60 minutes and will not be able to pause the test. If you accidentally close the window, then you’ll be able to reopen it immediately. In case your exam page freezes, you can refresh the web browser and you will be able to continue the exam from where you left it. Similarly, if your web browser has a problem, you can go to the start link available in your email and you should be taken back to the last question you were on.

If you fail, you can apply for a re-evaluation of the ITIL 4 Strategist – Direct, Plan and Improve exam at an additional cost. The re-evaluation fee is refundable if the outcome is decided in your favour. If it isn’t though, you’ll end up losing the appeal fee, and would need to buy a fresh exam voucher.

Yes. The PeopleCert allows you to retake the ITIL 4 Strategist Direct, Plan and Improve exam if you fail.

Yes. PeopleCert allows you to retake the ITIL 4 Strategist – Direct, Plan and Improve exam as many times as you’d like. However, there is a cost associated for each attempt.

PeopleCert announces the final results within 2 business days after your answers are officially submitted to them by the exam supervisor. Your profile at PeopleCert needs to be complete, without which your Official Results will not be released.

The ITIL 4 Strategist DPI workshop at KnowledgeHut is delivered through PRISM, our immersive learning experience platform, via live and interactive instructor-led training sessions.

Get your all doubts cleared from expert trainers who are also experienced practitioners.

All of KnowledgeHut’s ITIL 4 Strategist – DPI Certification training is delivered by experienced accredited experts who are:  

• Masters in ITIL and have immense experience in leading, applying, coaching, and teaching it
• Skilled in ITSM
• Industry practitioners active in IT operations and the field of IT management.  

Our dedicated team of coaches deliver training on par with the standard of excellence as set out by AXELOS. Every candidate receives the same high-quality content irrespective of the trainer and the location. 

The conventional in-person ITIL 4 Strategist DPI Training was earlier delivered as a 16-hour, two-day training course. The online ITIL 4 Strategist DPI Training is now 14-16 hours long.

The online course is divided into several classes of shorter hours, unlike the in-person class that has 2 classes, each 7 to 8 hours long. The instructor uses tools like a webcam for interacting with the participants and participants will also be able to virtually collaborate with one another.

Our ITIL 4 Strategist DPI course focuses on engaging interactions. Most of the class time is dedicated to fun exercises, lively discussions, and team collaboration, all facilitated by the ITIL trainer who is an experienced practitioner. The workshop focuses on practical solutions to real-world challenges drawn from decades of experience.

The ITIL 4 Strategist DPI Course material comprises of the study plan and all relevant assignments, assessments, or case studies. All the course material will be available on PRISM.

The ITIL 4 Strategist Direct, Plan and Improve sessions would be auto recorded on PRISM, subject to permission by AXELOS and the instructor. Based on the permissions, you would have lifetime access to the video recordings of the sessions as well. 

Our workshops are currently held online and anyone with a stable internet from anywhere across the world can benefit from this to get ITIL 4 Strategist DPI certified. You can check out the schedules here.

You will receive a registration link from PRISM to your e-mail id. You will have to set your password, log in to our Immersive Learning Experience platform and start your learning journey.

If you miss a class, you can access the class recordings from PRISM at any time. At the beginning of every session, there will also be a 10-12 minute recapitulation of the previous class.

No, you will not yet be able to join the training through phone or tab. Please be prepared to join the training on your laptop or desktop.

If you get disconnected during the training, you will have the option to re-join within about half an hour subject to accreditation body guidelines and the instructor’s preference.

You will get the benefit of both since this is a blended learning workshop.

We currently use the Zoom platform for video conferencing and will soon be adding more integrations with Webex and Microsoft Teams. However, all the sessions and the recordings will be available right from within our learning platform. Learners will not need to wait for any notifications or links or install any additional software.

Yes, there are other participants who actively participate in the class remotely. They can attend online training from office, home, or any other suitable place.

In case of any queries, our support team is available to you 24/7 via the Help and Support section on PRISM. You can also reach out to your workshop manager on your workshop group messenger.

You can attempt the recall quizzes any number of times. Assessments can be taken twice.

Should you have any more questions, please email us on support@knowledgehut.com and we will be happy to get back to you.

You will have lifetime access to the entire Self-Paced Learning material including on-demand videos, assessments, quizzes, ebooks/case studies and more.

With our 100% Satisfaction Guarantee policy, you are assured of the highest standards of quality. At KnowledgeHut, we strive to ensure that your learning experience with us is beyond reproach. However, if for any reason your expectations are not met, we will refund the course fee in accordance with our 100% Satisfaction Guarantee policy.

The certification fee for the ITIL 4 Strategist Direct, Plan and Improve exam is not charged separately. Once you enrol for the ITIL 4 Strategist DPI Certification training with KnowledgeHut, the exam fee is included in the course fee.

Yes, the ITIL 4 Strategist Direct, Plan and Improve exam fee is included in KnowledgeHut’s course fee.

No, the ITIL 4 Strategist Direct, Plan and Improve exam fee is not refundable. Please speak with your course coordinator for more information.

Yes, you may switch your start date with prior notice of at least 24 hrs and subject to availability in the desired batch.

Yes, we have a 100% money-back guarantee in line with our 100% Satisfaction Guarantee policy.

Yes, scholarships are available for students and veterans with grants that can vary up to 50% of the course fees.

To avail scholarships, please get in touch with us at support@knowledgehut.com. The team shall send across the forms and instructions to you. Based upon the responses and answers that we receive, our panel of experts take a decision on the Grant. The entire process could take about 7 to 15 days.

Yes, group discounts are available and apply to groups as small as three (3) participants. The more participants that attend a training course, the greater the discount. By registering in groups, you can typically save up 20% to 30% on the course fee. For more details, please check out upcoming schedules.

Yes, instalment options are available for payment of course fees. To avail the instalment option, please get in touch with us at support@knowledgehut.com. The team will explain how the instalments work and provide timelines for your case. Typically, the number of instalments varies from 2 to 3, but the full amount must be paid before you complete the course.

With our 100% Satisfaction Guarantee policy, you are assured of the highest standards of quality. At KnowledgeHut, we strive to ensure that your learning experience with us is beyond reproach. However, if for any reason your expectations are not met, we will refund the course fee in accordance with our 100% Satisfaction Guarantee policy.