ITIL® 4 Strategist Direct, Plan and Improve Training

Build essential service management skills beyond the Foundation level

  • Skills to build a ‘learning, improving’ IT organization with an effective strategic direction
  • Practical tools and strategies to deliver continual improvement with agility
  • Experiential learning with real-world simulations, engaging activities
  • 250,000 + Professionals certified
  • 250 + Workshops every month
  • 100 + Countries and counting

Level up your ITSM skills

In the ITIL® 4 Strategist Direct, Plan and Improve (DPI) module, you’ll learn to leverage the influence and impact of Agile and Lean for the organization’s benefit. Gain practical skills and equip yourself with the tools and strategies for planning and delivering continual improvement with necessary agility.

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Highlights

  • 16 Hours Live Instructor-Led Sessions

  • 16 PDUs on Course Completion

  • Experiential Learning, Case Studies

  • Real-World Simulations, Activities

  • Courseware approved by AXELOS

  • Exam Fee Included in Course Fee

Accredited by

ITSM skills are much sought after

The future is bright for service management, whether looked at through an IT lens or a business focus. Covid-19 has further put service management under the microscope and delivering business value rather than technology solutions is now the raison d’être for IT Service Management.

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Learn how to advance your ITSM skills with ITIL Strategist DPI

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The KnowledgeHut Edge

Solid Track Record

KnowledgeHut has empowered thousands of professionals with certifications in ITSM.

Experiential Workshops

Activities, team-based exercises, practical case studies: High energy workshops with hands-on learning.

Comprehensive Exam Support

Theoretical and practical learning backed by mock tests. We’re right by you for any certification assistance.

Mentorship by Industry Experts

One-to-one mentorship, real-world tips and time-tested techniques from accredited expert practitioners.

Continual Learning Support

Webinars, e-books, tutorials, articles, and interview questions - we're right by you in your learning journey!

Exclusive Post-Training Sessions

Six months of post-training mentor guidance to overcome challenges in your ITSM career.

Steps to get ITIL Strategist Direct, Plan and Improve certified

Strengthen your knowledge and practice of ITIL® processes and concepts with the latest ITIL® 4 certifications. Validate your expertise as an ITIL professional with the ITIL 4 Strategist DPI and take advantage of networking opportunities with the best in the industry.

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path to certification
Prerequisites

Prerequisites for the ITIL 4 Strategist DPI course

  • ITIL 4 Foundation or ITIL 4 Managing Professional Transition certification is required
  • Accredited training necessary for complete understanding of core material

Who should attend this course?

IT Professionals

Business Managers

Business Process Owners

Project Managers

ITSM Managers

IT Professionals in Digital

IT Professionals in Product

IT Professionals in Development

IT Professionals in Service

Professionals transitioning to ITIL 4

ITIL 4 Strategist Direct, Plan and Improve Course Schedules

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What you’ll learn in the ITIL 4 Strategist DPI Training

Continuous Delivery

Learn to leverage the impact of Agile and Lean in enabling continuous delivery of value for the organization.

Directing and Planning

Understand concepts of value, outcomes, costs, risks and their relationships to direction, planning and improvement.

Governance, Risk, Compliance

The role of Governance, Risk and Compliance; integrating principles and methods into the service value stream.

Continual Improvement

Learn to use the key principles and methods of continual improvement for all types of improvements.

Communication

Learn to apply key principles, methods of communication and OCM for direction, planning, improvement.

Organizational Change Management (OCM)

The nature, scope and potential benefits of OCM and OCM practice across the enterprise.

Measurement and Reporting

Learn key principles, methods of measurement and reporting in direction, planning, improvement.

Value Streams and Practices

Learn to direct, plan, improve value streams and practices and apply appropriate methods, techniques.

Skills you will gain in the ITIL 4 Strategist DPI Course

Applying the operating model and methods

Managing risks in service value stream

Recognizing the scope of control

Aligning strategy, tactics, operations

Governance, compliance, management

Cascading objectives and requirements

Assessment of objectives, outputs, requirements, criteria

Prioritizing desired outcomes of improvement

Building, justifying, advocating for business case

Facilitating improvement reviews

Facilitating analysis of lessons learned

Continual improvement at all levels of SVS

Addressing the 4 dimensions

Applying the guiding principles

Value Stream Mapping 

Optimizing workflow

Eliminating waste

Ensuring and utilizing feedback

Transform Your Workforce

Evolve IT skills with your business needs

Whether you’re looking to move from on-premise to the cloud or from monolith to microservices, modernizing your systems can be daunting. Are your teams armed with the digital dexterity they need to tackle whatever comes next?

  • Custom Training Solutions
  • Immersive Learning
  • Learn by doing approach
  • Immediately applicable skills

500+ Clients

Curriculum for ITIL 4 Strategist Direct, Plan and Improve

Download Curriculum

Learning Objectives

Get introduced to the key concepts of Direct, Plan and Improve. Understand the key terms of Operating Model, Methods, Risks and Scope of Control. Know the differences between the main concepts including Vision and Mission, Strategy, Tactics, Operations, Governance, Compliance, Policies, Controls and Guidelines. Understand the concepts of value, outcomes, costs and risks and their relationships to direction, planning and improvement.

Topics
  • Direction
  • Planning
  • Improvement
  • Operating model
  • Methods
  • Risks
  • Scope of Control
  • Vision and Mission
  • Strategy, Tactics, Operations
  • Governance, Compliance, Management
  • Policies, Controls, Guidelines
  • Value, Outcomes, Costs, Risks 

Learning Objectives

Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context.

Topics
  • Cascading Objectives and Requirements
  • Effective Policies, Controls and Guidelines
  • Placing Decision-Making Authorities

Learning Objectives

Understand the role of Governance, Risk and Compliance (GRC) and know how to integrate the principles and methods into the service value system.

Topics
  • Role of Risk and Risk Management in DPI 
  • Impact of Governance on DPI 
  • Sufficient, Not Excessive Controls

Learning Objectives

Understand and know how to use the key principles and methods of continual improvement for all types of improvements.

Topics
  • ITIL Continual Improvement Model in Service Value System 
  • Assessment Objectives, Outputs, Requirements, Criteria 
  • Assessment Method for Particular Situation 
  • Prioritizing Desired Outcomes of Improvement  
  • Build, Justify, Advocate for Business Case 
  • Improvement Reviews  
  • Analysis of Lessons Learned 
  • Continual Improvement at all Levels of SVS

Learning Objectives

Understand and know how to use the key principles and methods of communication and OCM to direction, planning and improvement. Understand the nature, scope and potential benefits of organizational change management and the organizational change management practice.

Topics
  • Organizational Change Management  
  • Key Principles and Methods of Communication 
  • Manage Different Types of Stakeholders 
  • Effective Stakeholder Communication 
  • Establishing Effective Feedback Channels 
  • Establishing Effective Interfaces Across the Value Chain

Learning Objectives

Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement.

Topics
  • Indictors to Support Growth Objectives 
  • Metrics to Support Growth Objectives

Learning Objectives

Understand and know how to direct, plan, and improve value streams and practices. Understand the differences between value streams and practices and how those differences impact direction, planning and improvement. Know how to select and use the appropriate methods and techniques to direct, plan and improve value streams and practices.

Topics
  • Addressing the 4 Dimensions  
  • Applying the Guiding Principles  
  • Value Stream Mapping  
  • Optimization of Workflow  
  • Elimination of Waste 
  • Ensuring and Utilizing Feedback

Frequently Asked Questions

ITIL 4 Strategist DPI Training

Our ITIL 4 Strategist DPI Certification training has been designed to help you enable service value streams with agility in the enterprise. By the end of the course you will:

  • Build essential service management skills beyond the Foundation level
  • Gain the expertise to build a ‘learning, improving’ IT org with an effective strategic direction
  • Acquire practical tools and strategies to deliver continual improvement with agility
  • Leverage the influence and impact of Agile and Lean for the organization’s benefit

Our ITIL 4 Strategist DPI Training aims to equip you with all the skills to be an effective ITSM practitioner. You will develop practical skills across the service value stream:

  1. Applying the operating model and methods 
  2. Managing risks in service value stream 
  3. Recognizing the scope of control 
  4. Aligning strategy, tactics, operations 
  5. Governance, compliance, management 
  6. Cascading objectives and requirements  
  7. Assessment of objectives, outputs, requirements, criteria 
  8. Prioritizing desired outcomes of improvement  
  9. Building, justifying, advocating for business case 
  10. Facilitating improvement reviews  
  11. Facilitating analysis of lessons learned
  12. Continual improvement at all levels of SVS 
  13. Addressing the 4 dimensions 
  14. Applying the guiding principles 
  15. Value Stream Mapping 
  16. Optimizing workflow
  17. Eliminating waste
  18. Ensuring and utilizing feedback

The ITIL 4 Strategist – DPI Certification helps you:

  • Get a better understanding of how to enhance IT services within an organization 
  • Be more informed about IT service management 
  • Adapt the ITIL framework to your organizational structure 
  • Enhance your earning potential 
  • Aim for higher ITIL certifications and elevate your ITSM career 

This course is for anyone looking to develop service management skills: 

  • IT Professionals 
  • Business Managers 
  • Business Process Owners  
  • Project Managers 
  • ITSM Managers 
  • IT Professionals in Digital 
  • IT Professionals in Product
  • IT Professionals in Development
  • IT Professionals in Service
  • Professionals transitioning to ITIL 4
  • ITIL 4 Foundation or ITIL 4 Managing Professional Transition certification is a prerequisite to take this course 
  • Accredited training for the CDS module is necessary for a complete understanding of core material

Once you have gained ITIL 4 Strategist Direct, Plan and Improve certification, you can consider the ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams.

After achieving the ITIL 4 Managing Professional designation, candidates would only need to complete the ITIL 4 Leader: Digital and IT Strategy module to achieve the ITIL 4 Strategic Leader designation.

Yes, you will get free e-learning access to over 100 courses that will be available at KnowledgeHut for one year.

You will earn 16 PDUs by participating in the ITIL 4 Strategist DPI Training program. These can be used for recertification from PMI.

For further information about PDUs, please reach us at support@knowledgehut.com.

ITIL 4 Strategist DPI Certification

The ITIL 4 Strategist DPI Certification is offered by AXELOS, a world-renowned body dedicated to managing, developing and growing the global best practice portfolio of ITIL.

You can self-study for the exam or take training in another format, such as distance learning. But if you choose to train from a provider, you must ensure that they are an AXELOS Certified Partner.

There are two ways to get the ITIL 4 Strategist DPI Certification:

  • Method 1

Join the ITIL 4 Strategist DPI training with a PeopleCert ATO and AXELOS Certified Partner. You’ll receive comprehensive exam preparation support and your exam fee is covered in the course fee.

Step 1: Register for KnowledgeHut’s ITIL 4 Strategist DPI Course and attend the two-day training.

Step 2: Take the online ITIL 4 Strategist Direct, Plan and Improve exam (you will receive the exam key from PeopleCert). Get a minimum score of 28 out of 40 in this 90-minute closed-book exam.

Step 3: Download the ITIL 4 Strategist Direct, Plan and Improve certificate and become a leader in your ITSM team!

  • Method 2 

Prepare for the exam on your own, buy and exam voucher and schedule the exam. You will obtain the certification only on adequately clearing the exam.

No, the ITIL 4 Strategist DPI Certification does not expire.

Yes, you will receive a course completion certificate on completing the course.

ITIL 4 Strategist DPI Exam

The exam is conducted through PeopleCert—the sole Examination Institute of AXELOS.

The ITIL 4 Strategist – DPI Certification exam is an online, closed-book exam. The format is:

  • Type: Multiple Choice Questions
  • Number of questions: 40 
  • Duration: 90 minutes 
  • Pass mark: 70% (need to get 28 right out of a total of 40) 

The ITIL 4 Strategist DPI exam covers Continuous Service Improvement, Service Strategy, Service Design, Service Transition, and Service Operation.

After you complete your 2-day ITIL 4 Strategist – DPI Course, you will receive an email from PeopleCert with details you need to attempt the exam. 

No, you will have a time limit of 60 minutes and will not be able to pause the test. If you accidentally close the window, then you’ll be able to reopen it immediately. In case your exam page freezes, you can refresh the web browser and you will be able to continue the exam from where you left it. Similarly, if your web browser has a problem, you can go to the start link available in your email and you should be taken back to the last question you were on.

If you fail, you can apply for a re-evaluation of the ITIL 4 Strategist – Direct, Plan and Improve exam at an additional cost. The re-evaluation fee is refundable if the outcome is decided in your favour. If it isn’t though, you’ll end up losing the appeal fee, and would need to buy a fresh exam voucher.

Yes. The PeopleCert allows you to retake the ITIL 4 Strategist Direct, Plan and Improve exam if you fail.

Yes. PeopleCert allows you to retake the ITIL 4 Strategist – Direct, Plan and Improve exam as many times as you’d like. However, there is a cost associated for each attempt.

PeopleCert announces the final results within 2 business days after your answers are officially submitted to them by the exam supervisor. Your profile at PeopleCert needs to be complete, without which your Official Results will not be released.

Workshop Experience

The ITIL 4 Strategist DPI workshop at KnowledgeHut is delivered through PRISM, our immersive learning experience platform, via live and interactive instructor-led training sessions.

Get your all doubts cleared from expert trainers who are also experienced practitioners.

All of KnowledgeHut’s ITIL 4 Strategist – DPI Certification training is delivered by experienced accredited experts who are:  

  • Masters in ITIL and have immense experience in leading, applying, coaching, and teaching it
  • Skilled in ITSM
  • Industry practitioners active in IT operations and the field of IT management.  

Our dedicated team of coaches deliver training on par with the standard of excellence as set out by AXELOS. Every candidate receives the same high-quality content irrespective of the trainer and the location. 

The conventional in-person ITIL 4 Strategist DPI Training was earlier delivered as a 16-hour, two-day training course. The online ITIL 4 Strategist DPI Training is now 14-16 hours long.

The online course is divided into several classes of shorter hours, unlike the in-person class that has 2 classes, each 7 to 8 hours long. The instructor uses tools like a webcam for interacting with the participants and participants will also be able to virtually collaborate with one another.

Our ITIL 4 Strategist DPI course focuses on engaging interactions. Most of the class time is dedicated to fun exercises, lively discussions, and team collaboration, all facilitated by the ITIL trainer who is an experienced practitioner. The workshop focuses on practical solutions to real-world challenges drawn from decades of experience.

The ITIL 4 Strategist DPI Course material comprises of the study plan and all relevant assignments, assessments, or case studies. All the course material will be available on PRISM.

The ITIL 4 Strategist Direct, Plan and Improve sessions would be auto recorded on PRISM, subject to permission by AXELOS and the instructor. Based on the permissions, you would have lifetime access to the video recordings of the sessions as well. 

Our workshops are currently held online and anyone with a stable internet from anywhere across the world can benefit from this to get ITIL 4 Strategist DPI certified. You can check out the schedules here.

You will receive a registration link from PRISM to your e-mail id. You will have to set your password, log in to our Immersive Learning Experience platform and start your learning journey.

If you miss a class, you can access the class recordings from PRISM at any time. At the beginning of every session, there will also be a 10-12 minute recapitulation of the previous class.

No, you will not yet be able to join the training through phone or tab. Please be prepared to join the training on your laptop or desktop.

If you get disconnected during the training, you will have the option to re-join within about half an hour subject to accreditation body guidelines and the instructor’s preference.

You will get the benefit of both since this is a blended learning workshop.

We currently use the Zoom platform for video conferencing and will soon be adding more integrations with Webex and Microsoft Teams. However, all the sessions and the recordings will be available right from within our learning platform. Learners will not need to wait for any notifications or links or install any additional software.

Yes, there are other participants who actively participate in the class remotely. They can attend online training from office, home, or any other suitable place.

In case of any queries, our support team is available to you 24/7 via the Help and Support section on PRISM. You can also reach out to your workshop manager on your workshop group messenger.

You can attempt the recall quizzes any number of times. Assessments can be taken twice.

Should you have any more questions, please email us on support@knowledgehut.com and we will be happy to get back to you.

You will have lifetime access to the entire Self-Paced Learning material including on-demand videos, assessments, quizzes, ebooks/case studies and more.

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