HomeBlogIT Service ManagementTop Reasons to Choose ITIL Certifications: Roles, Benefits

Top Reasons to Choose ITIL Certifications: Roles, Benefits

05th Sep, 2023
view count loader
Read it in
4 Mins
Top Reasons to Choose ITIL Certifications: Roles, Benefits

The price of an IT product or service depends on several factors including resources spent on it and the margin of profit targeted by the organization. However, the perception of value differs between producers and customers or clients. Therefore, every organization strives to create higher revenue, while optimizing the value it offers to its clients.  

Every industry has standards to optimize its operations and resource utilization. ITIL is the manual for IT professionals to achieve the goals of the business as well as improve the value of its products.  

What is ITIL? 

ITIL is a set of practices for IT service management devised to guide ITIL practitioners in aligning IT services with clients’ needs. Information Technology Infrastructure Library (ITIL), today a de facto standard in the IT service industry, helps offer IT management services in an economical and quality-driven way. 

5 Levels of ITIL Certification

ITIL certification scheme is a series of qualifications designed to impart perfection at different levels in applying a tailor-made ITIL framework approach. The tiered ITIL certification structure offers flexibility pertaining to ITIL's diverse areas and disciplines, thus allowing the candidates to focus on key interest areas. There are five ITIL certification levels: 

1. Foundation Level

ITIL Foundation level offers an understanding of key elements, concepts, and terms used in the ITIL framework. Understanding of fundamentals of ITIL Service Management and Service Lifecycle helps you improve the decision-making process in line with the customer’s requirements/expectations. The ITIL Foundation certification prepares you to implement ITIL principles to meet competitive challenges.   

2. Practitioner Level

The ITIL Practitioner level certification helps you understand ‘how to adopt & adapt IT service management (ITSM) system’ to meet business objectives. This certification is designed to help you carry out well-planned Continual Service Improvement (CSI), guided by 9 ITIL principles, ensuring the peak values are scaled by the best quality benchmarks. An in-depth understanding of ITSM concepts and principles in the real-world context improves your CSI performance.

3. Intermediate Level

The ITIL Intermediate level certification is a modular structure that comprises different modules; each module is focused on a particular area of ITSM. As per your role in the project team, you can pick one or more ITIL Intermediate qualifications broadly divided into Service Lifecycle and Service Capability. The more in-demand ITIL Intermediate level certification modules are ITIL Intermediate Continual Service Improvement, ITIL Intermediate Service Design, ITIL Intermediate Service Strategy, ITIL Intermediate Service Transition, ITIL Managing Across The Lifecycle, ITIL Intermediate Operational Support And Analysis (OSA), ITIL Intermediate Planning, Protection And Optimization (PPO), etc. 

4. Expert Level

ITIL Expert level certification benefits you in both personal and professional development by brightening the growth prospects. The ITIL certification helps you demonstrate balanced knowledge all across the full ITIL service lifecycle.  

5. Master Level

ITIL Master level certification validates your knowledge and ability to apply ITIL principles, techniques, and methods to achieve the desired outcomes. It allows the candidates with ITIL Expert level certification and 5 years of experience to choose the particular ITSM area. 

Why You Should Consider an ITIL Certification- The Benefits

  • Prepares you to improve IT service management (ITSM). 
  • Prepares you to work under the ITIL framework.
  • Prepares you to contribute to ongoing service improvement.
  • Helps you convert innovative concepts into improved services for clients. 
  • Helps you solve complex problems with enduring solutions.
  • Helps you control the project’s cost and risks. 
  • Helps you manage new challenges by learning from successes and failures. 

Maximize your expertise in project management with PRINCE2 Foundation and Practitioner certification - the proven industry standard for achieving success in the field. Take the first step towards unlocking your potential for success today!

Job Opportunities for ITIL Practitioners

The salary hike or career boost after securing a value-added globally accepted certification is the primary concern of most of IT professionals, and it is a must. The professionals must choose a certification path in the line of career planning. ITIL certification is the best pick if you want to ride the winning horse on the unrestricted career growth path in the IT industry. 

Besides being associated primarily with the IT sector, the ITIL certification is associated with service management also; therefore, it brightens job prospects in other than IT industries like healthcare, higher education, etc. Leading brands like Caterpillar, Disney, Procter & Gamble, Honda, Microsoft, Sony, Visa, etc, have already embraced ITIL, and more brands are following the global trend. It opens the doors to boost up your career in the businesses like IBM, Amazon, HP, Mphasis, etc., providing infrastructure services. Suppose you are already working in the IT industry. In that case, you can flourish your career by targeting the jobs like technical support, IT service delivery analyst, help desk engineer or support engineer, etc. After attaining the middle level in the IT industry with 5-7 years of experience, you are often asked to accept the more responsible roles like IT service delivery manager, service desk manager, incident/problem manager, release manager, etc, certainly with a decent salary boost.   

Top Cities where KnowledgeHut Conduct ITIL Certification Training Course Online

ITIL Certification in SingaporeITIL Certification in Melbourne
ITIL Certification in PuneITIL Certification in MumbaiITIL Certification in Perth
ITIL Certification in BangaloreITIL Certification in SydneyITIL Certification in Toronto
ITIL Certification in HyderabadITIL Certification in DubaiITIL Certification in Brisbane
ITIL Certification in ChennaiITIL Certification in KolkataITIL Certification in Calgary

The Roadmap for ITIL Certification

KnowledgeHut, an Accredited Training Organization (ATO) of PEOPLECERT and a Certified Partner of Axelos, provides state-of-the-art ITIL certification training through different modules – classroom, online classroom, e-learning, and team/corporate training. Discuss your career objectives with highly trained faculty to judge the suitability and benefits. After joining the ITIL certification training, you get in-depth preparatory help for the ITIL examination, comprehensive courseware, credits toward advanced level ITIL certification, downloadable courseware and post-workshop assistance, etc.


ITIL offers many techniques to confer robustness to IT system management, and ITIL certification has proven invaluable for IT professionals in improving business. Certified IT professionals are working for tech giants and playing a vital role in expanding the scale of their employers. They get a higher annual packages than those who raise to senior positions in management with experience alone. 

Frequently Asked Questions (FAQs)

1Who benefits the most from ITIL certification?

Entry-level or junior IT professionals spend their initial tenure of about two years learning the technical aspects of information technology and software. ITIL certifications offer knowledge of the management of IT services expedient for mid-level or senior professionals. One can understand and perform well in managerial positions after passing through the phase of technical experience.  

2What are the pre-requisites for ITIL certifications?

The prerequisites for each level are as follows. 

  1. Foundation level: No requisites to be met. 
  2. Practitioner level:  Foundation certification is mandatory. 
  3. Intermediate level: ITIL practitioner level is not a pre-requisite for the intermediate level, but it contributes significantly to the title of ITIL expert. 
  4. Expert level: The candidate must earn a minimum of 17 credits from the foundation and intermediate modules. 
  5. Master level: the candidate must have expert certification and experience in IT service management for at least five years in leadership, managerial, or higher management advisory levels. 
3What are the job opportunities for ITIL-certified professionals ?

ITIL certification for junior professionals fetches roles like: 

  • An introductory profession in IT service management, for example, IBM Tivoli and BMC Remedy. 
  • IT support engineer, service delivery analyst, help desk engineer, technical support, etc. 

Mid-level professionals can climb up to managerial roles, such as   

  • IT Service Delivery Manager 
  • Release Manager 
  • Incident or Problem Manager 
  • Service Desk Manager 

Highly experienced professionals with expert or master-level certifications can become 

  • Independent Consultant in ITIL 
  • ITIL Trainer 
4What is the duration of ITIL exam?

Candidates have 60 minutes to answer 40 multiple-choice type questions. The passing score is 26 or 65%. 

5Are the exams open book?

Except for practitioner level exam, all other tests are closed book. For online-based exams, the candidates must allow an examiner to scan the place where they take the exam and they will be under surveillance for the whole test. 

6Can you reschedule the exams?

Yes, you can request for change in the schedule free of charge 48 hours from the previous schedule. Within 48 hours, you will have to pay a fee. 


Shubhranshu Agarwal

Freelance content writer

Shubhranshu Agarwal is a technical writer with special interest in business management and project management subjects. Over the 15 years of freelance content writing, he has written a lot to help the industries, businesses and project managers to achieve the sustainable growth by implementing strategic critical management methodologies.

Share This Article
Ready to Master the Skills that Drive Your Career?

Avail your free 1:1 mentorship session.

Your Message (Optional)

Upcoming IT Service Management Batches & Dates

NameDateFeeKnow more
Course advisor icon
Course Advisor