Reasons Why You Should Consider an ITIL Certification: Understanding the Certification and Job Opportunities

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Last updated on
28th Apr, 2022
04th May, 2018
Reasons Why You Should Consider an ITIL Certification: Understanding the Certification and Job Opportunities

What is ITIL? 

ITIL is a set of practices for IT service management devised to guide the ITIL practitioners for aligning IT services with clients’ needs. Information Technology Infrastructure Library (ITIL), today a de facto standard in the IT service industry, helps in offering IT management services in an economical and quality-driven way. 

5 Levels of ITIL Certification:

ITIL certification scheme is the series of qualifications designed to impart perfection at different levels in applying a tailor-made ITIL framework approach. The tiered ITIL certification structure offers flexibility pertaining to the diverse areas and disciplines of ITIL; thus, allows the candidates to focus on key interest areas. There are five ITIL certification levels: 

1. Foundation Level: 

ITIL Foundation level offers you an understanding of key elements, concepts, and terms used in ITIL framework. Understanding of fundamentals of ITIL Service Management and Service Lifecycle helps you improve decision-making process in the line of customer’s requirements/expectations. The ITIL Foundation certification makes you thoroughly prepared to implement ITIL principles to meet out the competitive challenges.   

2. Practitioner Level:

The ITIL Practitioner level certification helps you understand ‘how to adopt & adapt IT service management (ITSM) system’ to meet business objectives. This certification is designed to help you carry out well planned Continual Service Improvement (CSI), guided by 9 ITIL principles, ensuring the peak values scaled by the best quality benchmarks. The in-depth understanding of ITSM concepts and principles in the real-world context improves your CSI performance.

3. Intermediate Level: 

The ITIL Intermediate level certification is a modular structure that comprises of different modules; each module is focused on a particular area of ITSM. As per your role in the project team, you can pick one or more ITIL Intermediate qualifications broadly divided into two categories- Service Lifecycle and Service Capability. The more in demand ITIL Intermediate level certification modules are ITIL Intermediate Continual Service Improvement, ITIL Intermediate Service Design, ITIL Intermediate Service Strategy, ITIL Intermediate Service Transition, ITIL Managing Across The Lifecycle, ITIL Intermediate Operational Support And Analysis (OSA), ITIL Intermediate Planning, Protection And Optimization (PPO) etc. 

4. Expert Level:

ITIL Expert level certification benefits you in both personal and professional developments by brightening the growth prospects. The ITIL certification helps you demonstrate balanced knowledge all across full ITIL service lifecycle.  

5. Master Level: 

ITIL Master level certification validates your knowledge and ability to apply ITIL principles, techniques and methods to achieve the desired outcomes. It allows the candidates with ITIL Expert level certification and 5 years experience to choose the particular ITSM area. 


Why You Should Consider an ITIL Certification- The Benefits:


  • Prepares you to improve IT service management (ITSM). 
  • Prepares you to work under ITIL framework.
  • Prepares you to contribute to ongoing service improvement.
  • Helps you convert innovative concepts into improved services for clients. 
  • Helps you solve complex problems with enduring solutions.
  • Helps you control the project’s cost and risks. 
  • Helps you manage new challenges by learning from the successes and failures. 


Job Opportunities for ITIL Practitioner: 

The salary hike or career boost after securing a value-added globally accepted certification is the primary concern of most of the IT professionals; and, it is a must. The professionals must choose a certification path in the line of career planning. If you want to ride the winning horse on the unrestricted career growth path in IT industry, ITIL certification is the best pick. 

Besides being associated primarily with IT sector, the ITIL certification is associated with service management also; therefore, it brightens the job prospects in other than IT industry like healthcare, higher education etc. The leading brands like Caterpillar, Disney, Procter & Gamble, Honda, Microsoft, Sony, Visa etc have already embraced ITIL; and, more brands are following the global trend. It opens the doors to boost up your career in the businesses like IBM, Amazon, HP, Mphasis etc. providing infrastructure services. If you are already working in IT industry, you can flourish your career by targeting the jobs like technical support, IT service delivery analyst, help desk engineer or support engineer etc. After attaining the middle level in IT industry with 5-7 years experience, you are often asked to accept the more responsible roles like IT service delivery manager, service desk manager, incident/problem manager, release manager etc; certainly with a decent salary boost.     

The Roadmap for ITIL Certification: 

KnowledgeHut, an Accredited Training Organization (ATO) of PEOPLECERT and a Certified Partner of Axelos, provides state of the art ITIL certification training through different modules – classroom, online classroom, e-learning, and team/corporate training. Discuss your career objectives with the highly trained faculty to judge the suitability and benefits. After joining the ITIL certification training, you get in-depth preparatory help for ITIL examination, comprehensive courseware, credits toward advanced level ITIL certification, downloadable courseware and post-workshop assistance etc.



Shubhranshu Agarwal

Freelance content writer

Shubhranshu Agarwal is a technical writer with special interest in business management and project management subjects. Over the 15 years of freelance content writing, he has written a lot to help the industries, businesses and project managers to achieve the sustainable growth by implementing strategic critical management methodologies.