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Description
Regd. Education ProviderThe ITIL® Service Design (SD) module is one of the qualifications within the ITIL® Service Lifecycle framework. The Service Design stage essentially involves the design of IT services such as architecture, processes, policies and documentation to meet current and future business requirements. This course introduces you to the purpose, principles and processes of service design and how to integrate it as part of the overall service management process and bring about continuous improvement.
KnowledgeHut brings you a comprehensive course on ITIL® Service design and its relation to other stages of the ITIL® Service Lifecycle. Our workshop is designed to give you maximum learning benefit and understand the management and control of activities and techniques that are documented in the ITIL® Service Design publication. You will get full support for your attempt of the exam with our in-depth courseware and expert coaching. The hands on exercises and case studies will also ensure that you are able to introduce consistent service design practices and improve the alignment of IT with the overall business and user needs.
The ITIL® credit system maps out the route to achieving the ITIL® Expert certification. To learn more, visit this link.
What you will learn:
On completion of this workshop and successful attempt of the examination, candidates will get an understanding of:
- Service design -its need and importance
- Service design principles
- Service design processes
- Service design technology-related activities
- Organizing for service design
- Technology considerations
- Implementation and improvement of service design
- Challenges, critical success factors and risks
You will also get:
- In-depth preparatory help for examination
- Comprehensive and crisp courseware in the downloadable format
- Coaching by ITIL® certified experts
- Course fee inclusive of exam fee (does not apply for LVC)
- 3 credits toward ITIL® Expert certification and 21 PDUs for PMI® recertification
- Post workshop assistance and support
- KnowledgeHut is an ATO of PEOPLECERT for ITIL® Trainings
Key Features
Certification
Prerequisites:
The Pre-requisites to attaining the Intermediate Certification are given below:
Candidates are required to have (in their possession) and upload the following under their profile on the Peoplecert website:
-
- ITIL Foundation Certificate (version does not matter)
- Course Completion Certificate for ITIL® Intermediate Service Design Training.
Certification:
In order to achieve ITIL® Intermediate Service Operation certification, candidates must appear for the exam and gain 70% pass mark.
The Exam:
- 90 minute ‘closed book’
- Eight multiple choice, scenario-based questions
- Pass mark is 70% (28/40)
Curriculum
- The purpose, goals and objectives of service design
- The scope of service design
- The business value of service design activities
- The context of service design in the ITIL® service lifecycle
- Service design inputs and outputs and the contents and use of the service design package and service acceptance criteria
- Design service solutions related to a customer’s needs
- Design and utilize the service portfolio to enhance business value
- The measurement systems and metrics
- Service design models to accommodate different service solutions
- The interaction of service design processes
- The flow of service design as it relates to the business and customer
- The five design aspects and how they are incorporated into the service design process
- Requirements engineering and the three types of requirements – functional, management/operational and usability
- The design of technical architectures for data and information management, and application management
- How to design, implement and populate a RACI diagram for any process that is within the scope of IT service management
- The service design roles and responsibilities, where and how they are used and how a service design organization would be structured to use these roles
- Service design related service management tools, where and how they would be used
- The benefits and types of tools that support service design
- The six-stage implementation/improvement approach and how the activities in each stage of the cycle are applied
- How business impact analysis, service level requirements and risk assessment can affect service design solutions
- Be able to provide insight and guidance for design challenges, risks and critical success factors
A more detailed syllabus can be found at:
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Everything from the course structure to the trainer and training venue was excellent. The curriculum was extensive and gave me a full understanding of the topic. This training has been a very good investment for me.
Attended Certified ScrumMaster (CSM)® workshop in May 2018I would like to thank the KnowledgeHut team for the overall experience. My trainer was fantastic. Trainers at KnowledgeHut are well experienced and really helpful. They completed the syllabus on time, and also helped me with real world examples.
Attended Agile and Scrum workshop in May 2018The instructor was very knowledgeable, the course was structured very well. I would like to sincerely thank the customer support team for extending their support at every step. They were always ready to help and smoothed out the whole process.
Attended Agile and Scrum workshop in May 2018I would like to extend my appreciation for the support given throughout the training. My special thanks to the trainer for his dedication, and leading us through a difficult topic. KnowledgeHut is a great place to learn the skills that are coveted in the industry.
Attended Agile and Scrum workshop in May 2018I was totally impressed by the teaching methods followed by Knowledgehut. The trainer gave us tips and tricks throughout the training session. The training session gave me the confidence to do better in my job.
Attended Certified ScrumMaster (CSM)® workshop in May 2018Knowledgehut is among the best training providers in the market with highly qualified and experienced trainers. The course covered all the topics with live examples. Overall the training session was a great experience.
Attended Agile and Scrum workshop in May 2018The course materials were designed very well with all the instructions. The training session gave me a lot of exposure to industry relevant topics and helped me grow in my career.
Attended PMP® Certification workshop in May 2018The teaching methods followed by Knowledgehut is really unique. The best thing is that I missed a few of the topics, and even then the trainer took the pain of taking me through those topics in the next session. I really look forward to joining KnowledgeHut soon for another training session.
Attended Certified ScrumMaster (CSM)® workshop in May 2018
Jules Furno
Cloud Software and Network Engineer
Elyssa Taber
IT Manager.
Astrid Corduas
Telecommunications Specialist
Raina Moura
Network Administrator.
Matteo Vanderlaan
System Architect
Garek Bavaro
Information Systems Manager
Kayne Stewart slavsky
Project Manager
Archibold Corduas
Senior Web AdministratorFrequently Asked Questions
ITSM practices are known to reduce costs, improve business value and service quality and enhance overall quality of services. ITIL® framework is known to improve service delivery and management within or by an organization and helps to improve customer satisfaction, increase employee morale, improve ROI, eliminate waste and enhance staff retention.
The Service Design phase of ITIL® helps design IT services from architecture to documentation, to meet the needs of business. KnowledgeHut is an ATO of PEOPLECERT and a Certified Partner of Axelos to conduct ITIL® trainings and hence you will receive the best resources and coaching from experts certified in ITIL®. You will get all the training needed to pass the exam and also gain practical knowledge to design services to satisfy business objectives. Enrol today and get the benefits of excellent infrastructure, expert coaching and meticulous software.
There are two channels for becoming an ITIL® Expert. The Life Cycle modules route covers the following certifications:
- ITIL® Foundation
- ITIL® Service Operation (SO)
- ITIL® Service Strategy (SS)
- ITIL®Intermediate Service Design (SD)
- ITIL® Service Transition (ST)
- ITIL® Continual Service Improvement (CSI)
The Capability modules route covers the following certifications:
- ITIL® Release Control & Validation(RCV)
- ITIL® Planning Protection and Optimization (PPO)
- ITIL® Practitioner
- ITIL® Intermediate MALC Manage Across Lifecycle
- ITIL® Capability Expert
A total of 22 credits are required to be eligible for ITIL® Expert level. A mix of modules from Life Cycle and Capability channels is allowed provided there is no overlap of syllabus units.
You can read more in the syllabus.
Sample papers shall be shared during the training along with the student manual.
No, there is no online/virtual course for this. The ITIL® Intermediate Service Design Qualification requires in-depth knowledge of the ITIL® framework which you get from our certified experts who lead the workshop.
You will get 3 credits toward ITIL® Expert certification and 21 PDUs for PMI® recertification.
PDUs are credits awarded by the Project Management Institute. They recognize your dedication to the Agile world through the award of credits for every educational effort you make throughout your career. PDUs are offered by the PMI®, and every PMI® certification, except the CAPM®, requires you to earn a specific number of PDUs per three-year certification cycle.
Your course fee includes the certification exam fee (does not apply for LVC).
You are welcome to revise the choice of city, place and date for any classroom training, if required. However, if it is cross-country, then there will be a revision in the training fee.
Any registration cancelled within 48 hours of the initial registration will be refunded in FULL (please note that all cancellations will incur a 5% deduction in the refunded amount due to transactional costs applicable while refunding) Refunds will be processed within 30 days of receipt of written request for refund. Kindly go through our Refund Policy for more details: https://www.knowledgehut.com/refund-policy
It is easy to enrol for the training online. There are several options to pay either through your debit/credit card that includes Visa Card, MasterCard; American Express or - via PayPal. Payment receipt will be issued to the candidate automatically by email.
Please send in an email to support@knowledgehut.com, and we will answer any queries you may have!
This workshop and the subsequent certification will benefit:
- IT professionals who require an understanding of ITIL® service design stage of the ITIL® service lifecycle and how to use it to enhance the quality of IT service provision within an organization
- CIOs, CTOs, Managers, Supervisory staff, team leaders, service designers, IT architects, planners, consultants, audit managers, and security managers involved in the ongoing management, coordination and integration of design activities within the service lifecycle
- Those seeking to gain the ITIL® Expert Certification or higher ITIL® certifications for which the Service Design module is a prerequisite