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The ITIL® Service Design (SD) module is one of the qualifications within the ITIL® Service Lifecycle framework. The Service Design stage essentially involves the design of IT services such as architecture, processes, policies and documentation to meet current and future business requirements. This course introduces you to the purpose, principles and processes of service design and how to integrate it as part of the overall service management process and bring about continuous improvement.
KnowledgeHut brings you a comprehensive course on ITIL® Service design and its relation to other stages of the ITIL® Service Lifecycle. Our workshop is designed to give you maximum learning benefit and understand the management and control of activities and techniques that are documented in the ITIL® Service Design publication. You will get full support for your attempt of the exam with our in-depth courseware and expert coaching. The hands on exercises and case studies will also ensure that you are able to introduce consistent service design practices and improve the alignment of IT with the overall business and user needs.
The ITIL® credit system maps out the route to achieving the ITIL® Expert certification. To learn more, visit this link.
On completion of this workshop and successful attempt of the examination, candidates will get an understanding of:
The Pre-requisites to attaining the Intermediate Certification are given below:
Candidates are required to have (in their possession) and upload the following under their profile on the Peoplecert website:
In order to achieve ITIL® Intermediate Service Operation certification, candidates must appear for the exam and gain 70% pass mark.
A more detailed syllabus can be found at:
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The trainer was really helpful and completed the syllabus on time and also provided live examples which helped me to remember the concepts. Now, I am in the process of completing the certification. Overall good experience.Attended PMP® Certification workshop in May 2018
The instructor was very knowledgeable, the course was structured very well. I would like to sincerely thank the customer support team for extending their support at every step. They were always ready to help and supported throughout the process.Attended Agile and Scrum workshop in May 2018
The customer support was very interactive. The trainer took a practical session which is supporting me in my daily work. I learned many things in that session. Because of these training sessions, I would be able to sit for the exam with confidence.Attended Agile and Scrum workshop in May 2018
I was totally surprised by the teaching methods followed by Knowledgehut. The trainer gave us tips and tricks throughout the training session. Training session changed my way of life.Attended Certified ScrumMaster®(CSM) workshop in May 2018
My special thanks to the trainer for his dedication, learned many things from him. I liked the way they supported me until I get certified. I would like to extend my appreciation for the support given throughout the training.Attended Certified ScrumMaster®(CSM) workshop in May 2018
I am really happy with the trainer because the training session went beyond expectation. Trainer has got in-depth knowledge and excellent communication skills. This training actually made me prepared for my future projects.Attended Agile and Scrum workshop in May 2018
KnowledgeHut has excellent instructors. The training session gave me a lot of exposure and various opportunities and helped me in growing my career. Trainer really was helpful and completed the syllabus covering each and every concept with examples on time.Attended PMP® Certification workshop in May 2018
ITSM practices are known to reduce costs, improve business value and service quality and enhance overall quality of services. ITIL® framework is known to improve service delivery and management within or by an organization and helps to improve customer satisfaction, increase employee morale, improve ROI, eliminate waste and enhance staff retention.
The Service Design phase of ITIL® helps design IT services from architecture to documentation, to meet the needs of business. KnowledgeHut is an ATO of PEOPLECERT and a Certified Partner of Axelos to conduct ITIL® trainings and hence you will receive the best resources and coaching from experts certified in ITIL®. You will get all the training needed to pass the exam and also gain practical knowledge to design services to satisfy business objectives. Enrol today and get the benefits of excellent infrastructure, expert coaching and meticulous software.
There are two channels for becoming an ITIL® Expert. The Life Cycle modules route covers the following certifications:
The Capability modules route covers the following certifications:
A total of 22 credits are required to be eligible for ITIL® Expert level. A mix of modules from Life Cycle and Capability channels is allowed provided there is no overlap of syllabus units.
You can read more in the syllabus.
Sample papers shall be shared during the training along with the student manual.
No, there is no online/virtual course for this. The ITIL® Intermediate Service Design Qualification requires in-depth knowledge of the ITIL® framework which you get from our certified experts who lead the workshop.
You will get 3 credits toward ITIL® Expert certification and 21 PDUs for PMI® recertification.
PDUs are credits awarded by the Project Management Institute. They recognize your dedication to the Agile world through the award of credits for every educational effort you make throughout your career. PDUs are offered by the PMI®, and every PMI® certification, except the CAPM®, requires you to earn a specific number of PDUs per three-year certification cycle.
Your course fee includes the certification exam fee (does not apply for LVC).
You are welcome to revise the choice of city, place and date for any classroom training, if required. However, if it is cross-country, then there will be a revision in the training fee.
Any registration cancelled within 48 hours of the initial registration will be refunded in FULL (please note that all cancellations will incur a 5% deduction in the refunded amount due to transactional costs applicable while refunding) Refunds will be processed within 30 days of receipt of written request for refund. Kindly go through our Refund Policy for more details: https://www.knowledgehut.com/refund-policy
It is easy to enrol for the training online. There are several options to pay either through your debit/credit card that includes Visa Card, MasterCard; American Express or - via PayPal. Payment receipt will be issued to the candidate automatically by email.
Please send in an email to email@example.com, and we will answer any queries you may have!
This workshop and the subsequent certification will benefit: