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One of the modules in the ITIL® Intermediate Lifecycle stream that leads to the ITIL® Expert Certificate in IT Service Management qualification, the ITIL® Continual Service Improvement (CSI) certification focuses on how processes can ensure ongoing improvements and deliver results and customer satisfaction. CSI practices help businesses adapt and evolve to growing demands and changes in businesses. The ITIL® CSI tools and techniques are geared towards evaluating the risks and success factors associated with improvements and how these activities can help improve efficiencies and returns on investment for organizations.
This intensive examination is a reflection of your knowledge of industry best practices in service management as documented in the ITIL® Continual Service Improvement publication. KnowledgeHut’s workshop will help you aim for a first time clearance of this exam with extensive coaching in-depth courseware, detailed exercises and sample papers that cover all objectives of the exam. Earning this qualification is mandatory to achieving the ITIL® Expert designation. So enrol today and start your ascent towards becoming an ITIL®‘guru’.
The ITIL® credit system maps out the route to achieving the ITIL® Expert certification. To learn more, visit this link.
On completion of this workshop and successful attempt of the examination, candidates will become proficient in:
The Pre-requisites to attaining the Intermediate Certification are given below:
Candidates are required to have (in their possession) and upload the following under their profile on the Peoplecert website:
In order to achieve ITIL® Continual Service Improvement, candidates must appear for the exam and gain 70% pass mark.
The technology and tools required and how these would be implemented and managed to support CSI activities such as performance, project and portfolio management, as well as service measurement and business intelligence reporting
CSI implementation: strategy, planning, governance, communication, project management, operation, as well as how to deal with cultural and organizational change
A more detailed syllabus can be found at:
The training was nicely structured and the knowledge of the trainer was immense. Overall, a great experience of learning.Attended ITIL®Intermediate Continual Service Improvement workshop in September 2019
All my questions were answered clearly with examples. I really enjoyed the training session and am extremely satisfied with the overall experience. Looking forward to similar interesting sessions. KnowledgeHut's interactive training sessions are world class and I highly recommend them .Attended PMP® Certification workshop in May 2018
I would like to thank the KnowledgeHut team for the overall experience. My trainer was fantastic. Trainers at KnowledgeHut are well experienced and really helpful. They completed the syllabus on time, and also helped me with real world examples.Attended Agile and Scrum workshop in May 2018
The customer support was very interactive. The trainer took a very practical oriented session which is supporting me in my daily work. I learned many things in that session. Because of these training sessions, I would be able to sit for the exam with confidence.Attended Agile and Scrum workshop in May 2018
I feel Knowledgehut is one of the best training providers. Our trainer was a very knowledgeable person who cleared all our doubts with the best examples. He was kind and cooperative. The courseware was excellent and covered all concepts. Initially, I just had a basic knowledge of the subject but now I know each and every aspect clearly and got a good job offer as well. Thanks to Knowledgehut.Attended Agile and Scrum workshop in May 2018
The workshop held at KnowledgeHut last week was very interesting. I have never come across such workshops in my career. The course materials were designed very well with all the instructions were precise and comprehenisve. Thanks to KnowledgeHut. Looking forward to more such workshops.Attended Certified ScrumMaster (CSM)® workshop in May 2018
This is a great course to invest in. The trainers are experienced, conduct the sessions with enthusiasm and ensure that participants are well prepared for the industry. I would like to thank my trainer for his guidance.Attended PMP® Certification workshop in May 2018
The Trainer at KnowledgeHut made sure to address all my doubts clearly. I was really impressed with the training and I was able to learn a lot of new things. I would certainly recommend it to my team.Attended PMP® Certification workshop in May 2018
ITIL® has been recognized as a quality benchmark in service management and is used by organizations to improve their ITSM practices. As an ITIL®CSI Expert your expertise would be in much demand, to improvise the IT operations of organizations. The ITIL® CSI is not only an independent qualification but also one of the modules one has to achieve in order to become an ITIL® Expert. KnowledgeHut is an ATO of PEOPLECERT and a Certified Partner of Axelos to conduct ITIL® trainings and hence you will receive the best resources and coaching from experts certified in ITIL®. You will be thoroughly prepared to appear for the examination and gain the practical experience needed to understand the relationship between IT and general aspects of your work and appreciate how the ITIL® best practice framework can help you work more efficiently.
There are two channels for becoming an ITIL® Expert. The Life Cycle modules route covers the following certifications:
The Capability modules route covers the following certifications:
A total of 22 credits are required to be eligible for ITIL® Expert level.A mix of modules from Life Cycle and Capability channels is allowed provided there is no overlap of syllabus units.
You can read more in the syllabus.
Sample papers shall be shared during the training along with the student manual.
No, there is no online/virtual course for this. The ITIL® Continual Service Improvement Qualification requires in-depth knowledge of the ITIL® framework which you get from our certified experts who lead the workshop.
You will get 3 credits toward ITIL® Expert certification and 21 PDUs for PMI® recertification.
PDUs are credits awarded by the Project Management Institute. They recognize your dedication to the Agile world through the award of credits for every educational effort you make throughout your career. PDUs are offered by the PMI®, and every PMI® certification, except the CAPM®, requires you to earn a specific number of PDUs per three-year certification cycle.
No, your course fee includes the certification exam fee
You are welcome to revise the choice of city, place and date for any classroom training, if required. However, if it is cross-country, then there will be a revision in the training fee.
Any registration cancelled within 48 hours of the initial registration will be refunded in FULL (please note that all cancellations will incur a 5% deduction in the refunded amount due to transactional costs applicable while refunding) Refunds will be processed within 30 days of receipt of written request for refund. Kindly go through our Refund Policy for more details: https://www.knowledgehut.com/refund-policy
It is easy to enrol for the training online. There are several options to pay either through your debit/credit card that includes Visa Card, MasterCard; American Express or - via PayPal. Payment receipt will be issued to the candidate automatically by email.
Please send in an email to firstname.lastname@example.org, and we will answer any queries you may have!
This workshop and the subsequent certification will benefit: