While setting up a business in the IT sector, an owner has to decide on the technology and the best practices to follow in IT service management. Some businessmen relate the size of the organization with its capability before implementing best practices in the organization. There is a general perception among people that only larger organizations can use ITIL practices. Let’s dig deeper to know whether they are right or wrong.
ITIL is defined as a collection of best practices for IT Service Management (ITSM). ITIL consists of a five core books, 4 functions, and 26 processes, that address the problems and thereby improve results. The 5 core books are as follows:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service
According to Morgan Chmara, research analyst with Info-Tech Research Group, “Regardless of size, IT managers and shops do see the benefits of ITIL. The adopt-and-adapt theory is where it’s reassuring for smaller business IT leaders.” According to him, ITIL is versatile enough to handle various types of requirements of companies of all sizes.
The one-size-fits-all best practice framework is the most widely accepted approach to IT Service Management (ITSM). It is said that IT Infrastructure Library (ITIL) provides key skills to help teams and businesses of any size to adopt IT services to figure out changes in the business. However, using ITIL constantly can help the organizations keep pace with the market’s needs.
Having fewer resources than large companies, small to medium-scale companies assume that they cannot reach out to the best practices. They consider that this framework and practices not only need thorough resources but also its implementation is complex. But this is not a fact. Smaller organizations are blessed with the attributes like flexibility, adaptability, and improved relationships with the customers. But small businesses sometimes fail to identify that these characteristics can provide them an edge while implementing the best practices.
Small businesses can find out where they are lagging behind as compared to the large enterprises in managing and optimizing IT investments, mentoring, improving the performance and mitigating the risk, after implementing ITIL’s best practices. Generally, small to medium enterprises (SMEs) hunt for the best quality, productive and steady IT services and aim towards delivering these services to the customers. As SMEs can’t afford error with the services, they can fix a bug to prevent a future repeat.
While adopting ITIL, SMEs need to check out the challenges the organisation is facing and look for quick solutions to sort out the things. “Start small and manageable, and implement ITIL processes as per the business demands”, is a key to victory for SMEs. ITIL is all about implementing consistently, as its framework allows the use of combinations of a few elements whenever needed.
So, it is true that implementing ITIL in small enterprises is a phenomenal process. Undoubtedly, executing ITIL practices is a daunting task, but it fits for organizations of all sizes and can be implemented in a structured way, delivering quality services to the customers.