ITIL stands for Information Technology Infrastructure Library and it is a set of libraries to help professionals cover different aspects of managing an IT Service project. Whether you provide a service as a vendor company or your product is marketed as a service to the world; in both cases, ITIL framework is suitable.
Currently, Version 3 of ITIL framework is in existence and it contains 5 volumes dealing with Service Strategy, Service Design, Service Operation, Service transition and continual service improvement. This existing version known as ITIL V3 came into being in the year 2011.
Initially, ITIL framework categorized the professionals into foundation course, intermediate level, expert level and master level. However, in the year 2015, AXELOS introduced one supplementary certification known as ITIL practitioner. This certification is meant to complement the professionals who are already on their way to become an Expert or a Master and in no way is it compulsory for them to clear it.
However, it will add 3 credit points to your journey of becoming an expert if you choose to add this to your profile. And it will add 15 points to your ITIL badge for professional competency development.
I am a newbie, please tell me about ITIL Practitioner level
By the term newbie, I am considering anyone who has heard about ITIL certification framework, or might have come across some ITIL professionals in their network or official circles but does not know exactly what it entails.
First of all, ITIL practitioner level was introduced by the governing council not only to add one stepping stone for the professionals who are familiar with the definitions and technical terms of ITIL Course, but also, to allow them the additional benefit of understanding how to apply these terms and knowledge in the real world.
Practitioners are professionals who understand the ITSM [Information Technology Service management] framework, know how it fits the big picture and how to use it. These professionals are the ones who use this knowledge on a daily basis as part of their projects.
In order to become an ITIL practitioner, one needs to clear the ITIL foundation exam. However, being practitioner level certified is not compulsory to attempt becoming Intermediate level certified.
What knowledge is contained in ITIL framework in general or for ITIL Practitioner?
In version 2 of ITIL framework, there used to be a certification for “ITIL service practitioner”; in version 3, that has been removed and this ITIL Practitioner is different from that one. So do not get confused. Both are different from each other.
Additionally, out of the 5 volumes of ITIL framework, Service strategy volume is considered to be the core of ITIL framework and once you develop the understanding of all 5 volumes, I am sure you will agree with me too.
In the upcoming post, I will briefly speak about this point.
ITIL practitioner exam consists of 40 scenario-based questions that you have to answer in the form of multiple choice questions within 135 minutes. This is an open book exam where you are allowed to carry the ITIL practitioner guide with you. You need to have 70% marks to be certified as ITIL practitioner.
Once you subscribe to the course of ITIL practitioner, you will get access to ITIL core library providing you an information about planning to implement service management, ITIL practitioner guide and a toolkit containing existing publication, worksheets, templates, case studies, and scenarios.
These resources will not only help you in clearing the exam, but will also prove useful to you in your day-to-day work.
Which job roles are most suited for the ITIL certified and how will it help me and my organization?
As you must have understood by now, if you are working in a service-based, information technology industry then this framework is useful for you. But if you are working in any of these job roles then it is highly recommended to get ITIL certified:
IT managers or Support staff
Consultants or Architects
Service application developers
It will help you in two ways:
It will help you make informed and educated decisions about process, practices to be followed in your project
It will increase the weightage of your resume, leading to better job prospects, especially for the UK-based clients.
It will help your clients and company in a way that they will get the confidence that their project is in better hands, they can rely on you to provide a standard way of delivering the “service”.
“Adopt and Adapt” – Sounds like a mantra given by some great marketing guru or a lesson from elite Management class, isn’t it? Well, it could be. But in this context, this is the guiding principle of ITIL.
ITIL framework is one of the main proponents of this concept that states that once you understand a new or better practice, whether it is from ITSM library or from industry, then you adopt it in your project.
But before doing so, you need to apply your domain knowledge, your existing constraints and your upcoming opportunities, to modify that practice to make it suitable for your needs.
Since ITIL does not believe in the concept of one size fits all, therefore, adaptation is necessary. Else you are doomed to failure through the same means that you hoped to use for your success.
While adapting, you also need to review your existing strategy, your transition plans, and your existing processes to know if there is a redundancy. And if such redundancy exists then you need to apply your critical thinking or even call for a brainstorming session and merge the processes into a single and a more effective way.
This is “Adopt and Adapt” way of working for ITIL professionals.
Lastly, what other benefits will I gain if become an ITIL practitioner?
First of all, you will learn how to apply the knowledge of ITIL framework to the real-world projects on the ground. So in short, you will gain practical experience.
And as we all know, theory and practice differ vastly from each other.
One more benefit is that you will be able to help other individuals in your project and company to leverage continually and improve the service through measurements and maximize benefits by taking the right steps.
And most importantly, you will be able to integrate well with the ITIL community and will be on a firm step towards your journey of becoming an expert or a master.
So should I take this certification and become an ITIL practitioner?
Yes, You should!
If you are an Information technology professional dealing with service-related projects or products, then you should get ITIL Practitioner certified.
KnowledgeHut is a certified and approved knowledge training provider to help you get certified. Contact support staff at KnowledgeHut to get enrolled.
PMP, has 12+ years of experience working in Information technology sector and has worked with companies like Infosys and Microsoft in various capacities. He started his career as a manual tester for a world renowned software product and grew on to become automation champion in both functional as well as UI. He has worked with Healthcare units providing various software solutions to companies in North America and has worked with search engine based groups to enhance their experience and provide more bang for buck to their customers.