ITIL® V4 Foundation Certification Training in Atlanta, GA, United States

Path to Become ITIL® MP & ITIL® SL

  • 16 hours of Instructor-led training
  • 16 PDUs (or 25 PDUs on completion of classroom training + 9 hrs of e-learning)
  • 180 days free e-learning on ITIL® V3 Foundation
  • KnowledgeHut is an ATO of Peoplecert and a Certified Partner of Axelos
  • Course fee includes Foundation exam fee
  • 2 sample papers to practice for the certification exam

ITIL® Course Overview

1) What is ITIL®?

Business and technology go hand in hand. In this era, one cannot exist without the other. In order for a company to be successful, both the IT and corporate objectives need to evolve. An IT Service Management (ITSM) is responsible for the development of the IT services driven by the knowledge of the current processes involved in the organization.

The Information Technology Infrastructure Library (ITIL®) is a framework designed for the standardization of selecting, planning, delivering, and maintaining the IT services and processes within an organization. The framework helps in achieving the predicted service delivery by improving efficiency. With the ITIL® framework, IT administrator works as a business service partner and not just back-end IT guy.

One of the reasons why ITIL® is so well-appreciated and demanded globally is because of its versatility. ITIL® has been designed by keeping in mind the needs of different organizations. This allows the organization to incorporate the framework according to their requirements. One can estimate the scalability and flexibility of ITIL® with the fact that it can be easily adapted due to its ability to work in alignment with other practices such as Six Sigma, COBIT or TOGAF.

2) Certification Levels in ITIL® 4

The ITIL® 4 certification scheme has been designed in a way to align it with the existing ITIL® v3 and provide a clear path for the practitioners to continue developing their skills.

Levels of ITIL Certification within the ITIL 4 Certification Scheme:

  • ITIL V4 Foundation - now available
  • ITIL Managing Professional (MP) - launching 2019/2020
  • ITIL Strategic Leader (SL) - launching H1 2020
  • ITIL 4 Master - launching H2 2020

ITIL V4 Foundation:

The ITIL® 4 Foundation Certificate is an introduction to ITIL® 4 framework. It allows the candidates to understand the IT Service Management by using the end-to-end operating model. It deals with the creation, delivery, and continual improvement of IT services and products. Professionals who are ITIL® 4 certified know who ITIL® can be used to enhance the IT Service Management.

ITIL® 4 is the next evolution of the ITIL® framework. It consists of a stream of four modules named ITIL® Managing Professional (ITIL® MP). These four modules are:

ITIL® Specialist Create, Develop and Support

This module includes the expansion of the current ITIL® scope to cover the creation of the services. It also covers the activities involving the ‘core’ service management.

In this module, the focus will be on integrating the value streams and activities for creating, delivering, and supporting IT-enabled services and products.

ITIL® Specialist Drive Stakeholder value

In this module, all the interaction and engagement between the service provider and the customer, suppliers, users, and partners will be covered. The main aim of this module is to use the IT-enabled services to convert demand into value.

This module will help the candidates gain knowledge about SLA design, CX and UX design, communication, multi-supplier management, customer journey mapping, relationship management and many more.

ITIL® Specialist High Velocity IT

This module explores the different ways in which the digital organizations and digital operating models function in high-velocity environments.

Working practices like Agile and Lean, and technologies like Automation, Automatic testing and Cloud are used to focus on the delivery of services and products in order to obtain maximum value.

ITIL® Strategist Direct Plan and Improve

This module helps the candidates hone their practical skills to create an organization that believes in learning and improving and has an effective strategic direction.

It will cover the impact of the different working practices in the organization. It also provides candidates with practices and strategies to plan and deliver improvements.

ITIL® V4 was introduced with new updates and schemes such as the embodiment of ITIL® Foundation and the ITIL® Master exams.

Once a student clears the foundation level examination, the next steps are the Managing Professional and Strategic Leader. Both these levels have a different set of examination and scheme.

    ITIL® Managing Professional (MP) is designed for apprentices who engage with technology and digital teams throughout the organization.

    They are not just confined to the IT departments. This course attempts to give experience and expertise to run successful teams, IT projects, and workflows.

    Modules cover ‘ITIL® Specialists’ in -

    • Drive Stakeholder Value
    • Create, Deliver and Support
    • High Velocity IT

    ITIL® Master




    ITIL®  Managing Professional

    ITIL® Strategic Leader











    ITIL® Leader


    deliver and









    Plan and



    Plan and


    Digital & IT


    ITIL® V4   Foundation

    This ITIL® Strategic Leader (SL) exam is designed for those who engage with “every digitally equipped assistance”. 

      The objective of this course is to develop the apprentice on how to utilize technology to address and deliver business procedure. It also emphasizes the role of IT in this process.

      ITIL V4 Syllabus includes -

        • ITIL® Leader – Digital & IT Strategy
        • ITIL® Strategist – Direct, Plan, and Improve

          Both of these exams end at the same level which is the ITIL® Master exam. It is the most advanced level in the examination.

        3) Certification Levels in ITIL® V3

        After the completion of classroom training and a written exam, the admins can complete their ITIL® training and get a certification.

        Levels of ITIL Certification within the ITIL V3 Certification scheme:

          • ITIL Foundation Certification Level
          • ITIL Practitioner Certification Level
          • ITIL Intermediate Certification Levels
          • ITIL Expert Level
          • ITIL Master Level

          1) ITIL® Foundation Certification

          This is the certificate for entry-level candidates and focuses on the key terminologies, elements, and concepts that will be used in the lifecycle of the ITIL®.

          2) ITIL® Practitioner Certification

          This certification will help the professional adapt the ITIL® framework according to the business objectives of their organization. This course can be taken up any time after a foundation certificate has been received. This course will also include metrics, communication, and organizational change management.

          3) ITIL® Intermediate Certifications 

          This certification covers different concepts associated with the ITSM. It is divided into two tracks- service lifecycle and service capability modules.

          4) ITIL® Expert

          At this stage, the admins will be able to demonstrate the entire scheme of ITIL®. After this certification, the admin will obtain skills pertaining to the best practices of the ITIL®. Apart from the exam, to earn this certification, one needs 17 credits from previous modules and managing across the lifecycle module.

          5) ITIL® Master

          This is the highest level of certification in which the admin needs to explain why they chose their areas of study, methods, and principles. There is no certification exam. The admin must submit written assignments and some oral interviews.

          4) Career Benefits of having ITIL® Certification

          Here are the top career benefits of having an ITIL® certification:

          1. You will gain a detailed insight into the ITIL® framework helping you manage work better.
          2. You will have better job prospects.
          3. You will be recognized for your expertise and management skills in the organization.
          4. You will be able to understand the common terminologies used in business across the industries.
          5. You will be able to better know the relation between business and IT.
          6. There are several ITIL® v3 certifications that will help you build sharper skills set.
          7. The ITIL® certifications will open doors for you in terms of job roles within your organization.
          8. ITIL® is used globally, so there is a lot of potential for job growth in the market.
          9. For a person who has ITIL® Training, ROI will be much higher.
          10. Certified ITIL® professional is in high demand and the market is stable enough for them to be in demand for a long time. So, investing in ITIL® certification is a low-risk effort.

          5) Benefits of implementing ITIL® in an Organization by ITIL® Certified Professional

          The overall goal of ITIL® is the improvement of the business service. There are a certain set of practices that helps IT service management. The support system of the business service is optimized using the capabilities of the people, process, technology, and suppliers.

            • ITIL® is one of the most accepted and recognized approaches to IT service management and delivery. It is well-regarded all over the world.
            • ITIL® is a set of practices, not methodology, making it compatible with popular frameworks like PRINCE2 and PMP.
            • ITIL® acts as a service provider by running the IT department. This makes IT into a core part of the business.
            • Processes like the ITIL® Incident Management and Problem Management that quickly restores the services and also creates workarounds.
            • ITIL® also allows organizations to prevent incidents by reviewing major incident reviews and eliminating root causes.
            • ITIL® helps your team better understand and manage customer expectations service level management and business relationship management.
            • Change Management is one of the disciplines of ITIL® that allows Continual Service Improvement (CSI).
            • ITIL® helps in the management of accounts, budget and charging requirements related to service costs.
            • Risk analysis and management activities are one of the processes involved in the ITIL.
            • ITIL® helps keep the customer satisfaction high giving the organization competitive management.

            6) Credit System & Transition from ITIL® V3 to ITIL® V4

            The ITIL® credit system is used to provide support to the certification scheme of the ITIL®. This is done by recognizing your investment in the certifications.

             ITIL® V3 Credit system

            In the ITIL® v3 credit system, a specific credit value is assigned to every ITIL® certification. It is done on the basis of its level of ITIL® content. After the candidate has completed the ITIL® examination, certification and credits are awarded. These credits can be used to get the ITIL® Expert level of certification. For this, the candidate must have at least 22 credits. The credits also include the 3 credits from the ITIL® practitioner that covers the full spectrum of ITIL® best practice.

            Before advancing to the ITIL® Expert, 17 credits are required to be earned. These can be earned in any order once the two credits for ITIL® Foundation have been completed.

            Here is detailed information on the credits assigned to different ITIL® Certification levels:

            ITIL® Certification Level


            ITIL® V3/V4 Foundation Certification

            2 credits

            ITIL® Intermediate Service Lifecycle stream:

            Service Strategy (SS)

            Service Design (SD)

            Service Transition (ST)

            Service Operation (SO)

            Continual Service Improvement (CSI)

            3 credits each

            ITIL® Intermediate Service Capability stream

            ·         Planning, Protection, and Optimization (PPO)

            ·         Service Offerings and Agreements (SOA)

            ·         Release, Control, and Validation (RCV)

            ·         Operational Support and Analysis (OSA)

            4 credits each

            ITIL® Managing Across the Lifecycle (MALC)

            5 credits

            The following credit values are needed for certification levels higher than the ITIL® Foundation:

            ITIL® Certification Level

            Number of Credits Required

            Composition of Credits

            ITIL® Foundation



            ITIL® Intermediate

            2 credits

            2 credits from ITIL® Foundation

            ITIL® Managing Across the Lifecycle (MALC)

            17 credits

            2 credits from ITIL® Foundation and a minimum of 15 credits from ITIL® Intermediate or complementary qualifications

            ITIL® Expert

            22 credits

            2 credits from ITIL® Foundation, minimum of 15 credits from either ITIL® Intermediate or complementary qualifications, and 5 credits from ITIL® MALC

            The transition from ITIL® v3 to ITIL® 4 scheme:

            One can gain the knowledge and skills required to learn the core concepts of the update while transitioning from ITIL® v3 to ITIL® 4 scheme.

              ITIL® v3 Foundation certified
              Once you have obtained the ITIL® v3 Foundation certification, you can straight away take the ITIL® 4 Foundation to transition into the new scheme. A new single exam will be required to cover the new material in the ITIL® 4 Foundation.

              ITIL® Intermediate/Practitioner level
              If you have started collecting credits from Intermediate or Practitioner levels, it is better to continue with the v3. This will help you prepare for the east transition while gaining the designation of the ITIL® Managing Professional.

              ITIL® v3 expert
              If you are on this level, get the ITIL® Managing Professional designation by taking the ITIL® Managing Professional Transition module as soon as it is released.

              After achieving the destination, you will only need to pursue the ITIL® Leader Digital and Strategy module instead of completing the ITIL® Strategic Leader stream. Completing both the streams will make you eligible to move towards the ITIL® Master.

              7) What is ITIL® Service Capability:

              ITIL® Service Capability modules:

              • ITIL® Operational Support and Analysis
              • ITIL® Planning, Protection, and Optimization
              • ITIL® Release, Control, and Validation
              • ITIL® Service Offerings and Agreements

              ITIL® Operational Support and Analysis

              • ITIL® Operational Support and Analysis (OSA) module focuses on enabling event, problem, incident, access, request, IT operations, technical, and application management.
              • This module teaches organizations and individuals, the management of day-to-day operations of IT services.
              • The candidates also learn the implementation of the ITIL® processes enabling them to deliver and support IT services. 
              • The worth of this module is 4 credits.

              ITIL® Planning, Protection, and Optimization

              • One of the certifications of the ITIL® Service Capability workstream is the Planning, Protection, and Optimization (PPO) module.
              • The module focuses on enabling availability, capacity, demand management, information security, and IT service continuity.
              • Based on the ITIL® Service Design publication, the PPO course helps to develop an understanding of the ITIL® Service Design processes.
              • The PPO module is worth 4 credits.

              ITIL® Release, Control, and Validation

              • This module focuses on the practical applications of Release, Control, and Validation (RCV). 
              • This includes enabling plans, test, and implementing new services to meet the needs of the user and organization.
              • The course’s content is from the guidance contained in the ITIL® Service Transition publication.
              • The module is worth 4 credits.

              ITIL® Service Offerings and Agreements

              • ITIL Service Offerings and Agreements (SOA) focuses on the practical applications of the SOA practices to enable portfolio, service catalog, service level, supplier, demand, and financial management.
              • This course is based on the guidance mentioned in the ITIL® Service Design and ITIL® Service Strategy publications.
              • This course helps the candidates understand the stages of the lifecycle of ITIL® – service strategy, design, transition, and continual improvement. 
              • The SOA module can help you earn 4 credits.

              8) Why ITIL® V4 was launched by Axelos?

              The most significant purpose for developing an advanced version of the ITIL® V3 was because of its specific shortcomings. These are -
                    1. An unsatisfactory involvement with the ITSM Community
                    2. Incompetent to perceive the current trends in software developments and IT services.

              The latest version addressed the bad relationship issues by giving them heads-up as it will publish the updates in the community, thus avoiding any hindrance in the free flow of data. Moreover, to give the students a complete overview from the beginning, the whole foundation course under the ITIL® V4 has been revised. It is updated based on the requirements of modern business. What makes these revisions so accurate is the fact that they are based on the feedback of millions of ITIL® practitioners and are completely practical.

              Evolution of ITIL® V4 -

                • Evolved ITIL® practices in the wider context of customer experience, value streams, and digital transformation.
                • Embracing advanced ways of connecting with the community by adapting to the new ways of working such as DevOps, Agile and Lean hence promoting new alliances.
                • The framework of ITIL® V4 is designed to give comprehensive guidance to organizations on how they should address the new service management challenges effectively and utilize the latest technologies which will help them transform digitally.
                • Designed to assist the organization to provide effective governance and deliver accurate IT service management which is flexible, coordinated and integrated. The flexibility also allows the organization to provide accurate data all over the business without any interruptions to the free flow of data, ultimately improving the customer experience.
                • This update has made the ITIL® way more extensible. agile, and collaborative.

                What you will learn

                • The concepts, terms and terminology of ITIL®
                • ITIL® 4 best practices and how to implement them to streamline processes for continuous improvement

                • Fundamentals of Service Management, Service Lifecycle and other IT-enabled services.

                • Applying practices learnt to improve business decisions and optimize customer expectations

                • An in-depth preparation for ITIL® 4 Foundation certification


                There are no specific prerequisites for this course, and Axelos has not defined any specific eligibility criteria for the ITIL® 4 Foundation exam. However, the ITIL® 4 Foundation certification is in itself a prerequisite for the higher levels of ITIL® qualifications.

                3 Months FREE Access to all our E-learning courses when you buy any course with us

                Who should take this ITIL Certification?

                • IT professionals
                • Business managers
                • Business process owners
                • Project managers
                • Students and individuals with interest in IT Services Management
                • ITSM Managers and aspiring ITSM Managers
                • Professionals working in other areas of IT like digital, product, development and service.
                • ITIL certified professionals who want to transition to the new version V4


                ITIL® Exam Prep

                The KnowledgeHut exam plan has been meticulously planned and created by resourcing ITIL® 4 questionnaires and exam blueprints. These will give you maximum learning benefit for clearing the exam at the very first attempt.

                The KnowledgeHut Guarantee

                Our USP is the quality of our training. Our instructors have created the most comprehensive curriculum for you to clear the exam. Check our 100% refund guarantee!

                Certification Journey Support

                Not just in learning, but you will get support in all aspects of the certification. Right from assistance with enrolling for exams to solving your doubts post workshop, we have your back!

                ITIL® Course Curriculum

                1.1 Recall the definition of:

                • Service (2.3.1)
                • Utility (2.5.4)
                • Warranty (2.5.4)
                • Customer (2.2.2)
                • User (2.2.2)
                • Service management (2.0)
                • Sponsor (2.2.2)

                1.2 Describe the key concepts of creating value with services (2.1,2.1.1, 2.2 and all subsections of 2.5):

                • Cost
                • Value
                • Organization
                • Outcome
                • Output
                • Risk
                • Utility
                • Warranty

                1.3 Describe the key concepts of service relationships: (2.3.2, 2.4, 2.4.1 ):

                • Service offering
                • Service relationship management
                • Service provision
                • Service consumption

                2.1 Describe the nature, use and interaction of the guiding principles (4.3, 4.3.8)2.2 Explain the use of the guiding principles (4.3):

                • Focus on value(4.3.1–
                • Start where you are (4.3.2–
                • Progress iteratively with feedback(4.3.3–
                • Collaborate and promote visibility (4.3.4–
                • Think and work holistically(4.3.5–
                • Keep it simple and practical(4.3.6–
                • Optimize and automate(4.3.7–

                3.1 Describe the four dimensions of service management (3):

                • Organizations and people (3.1)
                • Information and technology (3.2)
                • Partners and suppliers (3.3)
                • Value streams and processes (3.4-3.4.2)

                5.1 Describe the interconnected nature of the service value chain and how this supports value streams (4.5)5.2 Describe the purpose of each value chain activity:

                • Plan (4.5.1)
                • Improve (4.5.2)
                • Engage (4.5.3)
                • Design & transition (4.5.4)
                • Obtain/build (4.5.5)
                • Deliver & support (4.5.6)

                6.1 Recall the purpose of the following ITIL practices:

                • In formation security management (5.1.3)
                • Relationship management (5.1.9)
                • Supplier management (5.1.13)
                • IT asset management (5.2.6)
                • Monitoring and event management (5.2.7)
                • Release management (5.2.9)
                • Service configuration management (5.2.11)
                • Deployment management (5.3.1)
                • Continual improvement (5.1.2)
                • Change control (5.24)
                • Incident management (5.2.5)
                • Problem management (5.2.8)
                • Service request management (5.2.16)
                • Service desk (5.2.14)
                • Service level management (5.2.15)

                6.2 Recall definitions of the following ITIL terms:

                • IT asset (5.2.6)
                • Event (5.2.7)
                • Configuration item (5.2.11)
                • Change (5.2.4)
                • Incident (5.2.5)
                • Problem (5.2.8)
                • Known error (5.2.8)

                7.1 Explain the following ITIL practices in detail, excluding how they fit within the service value chain:

                • Continual improvement (5.1.2) including:
                  • The continual improvement model (4.6, fig 4.3)
                • Change control (5.2.4)
                • Incident management (5.2.5)
                • Problem management (5.2.8)
                • Service request management (5.2.16)
                • Service desk (5.2.14)
                • Service level management (5.2.15–

                ITIL® Certification Process

                ITIL® Roles & Salary:

                An Incident Manager in Atlanta with ITIL V3 certification is likely to earn $89,100 on an average per annum. In a year, an Incident Manager would earn between $62,500 to $1,27,000 in Atlanta.

                As per the information available on LinkedIn Salary, an ITIL V3 certified Problem Manager’s income in Atlanta would range between $37,400 - $1,33,000. A problem manager can annually earn up to $1,01,000 in Atlanta.

                In a year, the average income of a Change Manager in Atlanta with ITIL V3 Certification is around $88,200. The salary they draw in a year working in Atlanta will range from $59,400 - $1,31,000.

                An ITIL V3 certified Business Relationship Manager in Atlanta on an average will earn around $65,000 per annum. The remuneration in a year would range from $40,600 - $1,15,000 for a Business Relationship Manager in Atlanta.
                A Project Manager in Atlanta with ITIL V3 certification will earn $75,000 per annum on an average. The yearly compensation will range from $44,000 - $1,13,000 for a Project Manager in Atlanta.

                In Atlanta, an ITIL V3 certified Service Delivery Manager will earn $95,000 on an average in a year. The annual income of a Service Delivery Manager in Atlanta is in the range of $61,50 to $1,45,000

                ITIL V3 certified Service Strategy roles in Atlanta have the following responsibilities and salary structure:

                Sl. No.

                ITIL Roles


                Salary in Atlanta/US (per annum)

                Business Relationship Manager

                A Business Relationship Manager is responsible for identifying customer needs, maintaining Customer Relations, and ensure that the Service Provider has met all the needs with a suitable catalogue of services.


                Demand Manager

                A Demand Manager must be able to anticipate, influence, and understand the customer’s request for services.


                Financial Manager

                The Financial Manager will be responsible for managing accounts, budgeting, and charging requirements of the IT service provider.


                IT Steering Group (ISG)

                ISG comprises of senior management who ensure that business and IT strategies are aligned based on reviews. They come with many years of experience in Business and IT.

                Service Portfolio Manager

                Service provider offerings are developed by the Service Portfolio Manager with abilities to decide the strategies that are used to serve customers in collaboration with the IT Steering Group.


                Service Design roles with ITIL V3 certification in Atlanta have the following responsibilities and salaries:

                Sl No.

                RolesResponsibilitiesSalaries in Atlanta/US (per annum)

                Applications Analyst

                The application is managed by the Application Analyst throughout its lifecycle.



                Availability Manager

                Availability Managers ensure the availability of IT services by analyzing, defining, measuring, planning, and improving all the service aspects.



                Capacity Manager

                Delivering infrastructure and services as per the approved capacity and performance targets in a timely and cost-effective manner is the responsibility of the Capacity Manager.


                Compliance Manager

                Compliance Managers ensure that all the guidelines and standards are followed, with a check on consistent accounting and other practices being employed.



                Enterprise Architect

                Enterprise Architects are responsible for maintaining Enterprise Architecture (EA), which is an essential component of any business, including their interrelations.



                Information Security Manager

                An organization’s information, assets, IT services, and data confidentiality, integrity and availability is in the hands of the Information Security Manager.



                IT Service Continuity Manager

                The management of risks that could seriously affect IT services is the responsibility of IT Service Continuity Manager.


                Risk Manager

                The value of assets to the business are analyzed by the Risk Manager in order to assess, identify, and control risks.



                Service Catalogue Manager

                The accuracy of all the information with the Service Catalogue is the responsibility of the Service Catalogue Manager. They also ensure to keep the information up-to-date.



                Service Design Manager

                Service Design Managers produce quality, secure and resilient designs that contribute to new and improved services.



                Service Level Manager

                All the Operational Level Agreements, Service Management processes, and Underpinning Contracts are the responsibility of the Service Level Managers who ensure they are appropriate for the agreed service level targets.



                Service Owner

                While negotiating Operational Level Agreements (OLAs), the Service Owner complements the Service Level Manager.



                Supplier Manager

                Supplier Managers ensure that contracts with the suppliers are in line with the requirements of the business and are within the contractual commitments.



                Technical Analyst

                Technical support for managing the IT infrastructure is provided by the Technical Analyst based on their experience and expertise.


                Service Transition roles and boards in Atlanta with ITIL V3 certification will follow the responsibilities and salaries as given below:

                Sl. No.


                ResponsibilitiesSalaries (Per Annum)
                Application Developer

                Custom applications are developed and maintained by the Application Developer. They also customize products from the software vendors to provide the functionality necessary for IT services.


                Change Advisory Boards (CAB)

                They are a group of people comprising of Change Advisory Board (CAB) who advise the Change Manager towards prioritization, assessment, and scheduling of Changes.

                $ 105206

                Change Manager

                A Change Manager ensures minimum disruption to IT Services while making beneficial changes.

                $ 717000

                Configuration Manager

                Maintaining information about Configuration Items that are required for delivering IT services is the responsibility of the Configuration Manager.


                Emergency Change Advisory Board (ECAB)

                Emergency Change Advisory Board (ECAB) determines the high impact Emergency Changes; they are a subset of Change Advisory Board.

                Knowledge Manager

                A Knowledge Manager is responsible for improving efficiency by way of gathering, analyzing, storing and sharing information and knowledge.


                Project Manager

                A Project Manager plans and coordinates the resources in order to deploy major releases within the predicted cost, time, and quality estimates.


                Release Manager

                A Release Manager shields the integrity of the live environment and makes sure that the right components are released.


                Test Manager

                A Test Manager verifies to ensure that IT operations are able to support the new service and the deployed releases and services meet customer expectations.


                In Atlanta, the responsibilities and salaries of Service Operations roles and boards with ITIL V3 certification is as follows:

                Sl, No.

                RolesResponsibilitiesSalary (per annum)


                1st Level Support

                The received incidents are registered and classified by the 1st Level Support and failed IT services are attended to immediately ensuring prompt restoration.

                2nd Level Support

                Incidents that cannot be resolved by the 1st Level Support are taken over by the 2nd Level Support. If a solution is not found, the incident is passed on to the Problem Manager.

                3rd Level Support

                3rd Level Supporters are the third-party suppliers who provide solution to an incident when 2nd Level Support requests for the same.

                4.Access Manager
                Unauthorized users are prevented from accessing a service and permission is granted only to authorized users by the Access Manager.


                Facilities Manager

                The physical environment where the IT infrastructure is located such as power and cooling, building access management or environment monitoring are managed by the Facilities Manager.


                Incident Manager

                Effective implementation of the Incident Management process and reporting the same is the responsibility of the Incident Manager.


                IT Operations Manager

                All day-to-day operational activities are managed by the IT Operations Manager making sure that they are carried out in a reliable and timely manner.


                IT Operator

                The day-to-day operational activities such as performing back-ups, completion of scheduled jobs and installation of standard equipment in the data center is the primary responsibility of the IT Operator.


                Major Incident Team

                Major Incident Team comprises of the IT managers and technical experts who are led by the Incident Manager to focus on the resolution of a major incident.


                Problem Manager

                The lifecycle of all problems is the responsibility of the Problem Manager as they prevent Incidents from happening or reduce the impact of Incidents, which are not preventable.


                Service Request Fulfillment Group

                Ensuring that service requests are fulfilled for certain types of service is the responsibility of Service Request Fulfillment Group.

                Continual Service Improvement roles with ITIL V3 in Atlanta have the following responsibilities and salaries:

                Sl. No.



                Salary (per annum)


                CSI Manager

                The improvements to IT Services and IT Service Management Processes are the responsibility of the Continual Service Improvement (CSI) Manager.



                Process Architect

                The process architecture is maintained by coordinating all the changes to processes and ensuring that processes collaborate in a seamless manner is the responsibility of the Process Architect.



                Process Owner

                A Process Owner looks into the design sponsorship and continuous improvement of a process and its metrics.


                ITIL® Exam:

                The PDCA Cycle or Plan-Do-Check-Act methodology is recommended to prepare for the ITIL V4 certification exam. The PDCA Cycle comprises of the following:

                Plan -
                A study plan must be developed after completing one round of reading the ITIL Lifecycle. The ITIL Foundation exam questions are also to be answered apart from taking full-length practice tests.

                Do - The plan is put into action during this stage by implementation.

                Check - Once the plan is implemented, the scores must be reviewed to assess the areas for improvement.

                Act - Having got a clear picture on the areas for improvement, it is put into practice by way of revision, tests, reviews and so on till such time when your target score is achieved.
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                More than 10 million tests are reliably developed, delivered and administered every year by this wholly owned subsidiary of ETS for around 400 customers from various fields such as academics, finance, government, healthcare, corporate, professional and information technology.
                You may login to and follow the instructions to register for your ITIL V4 Foundation exam in Atlanta. Please follow the steps given below:

                Step 1: On the home page of, click on ‘Schedule My Test’ that’s given on the slider.

                Step 2: Select the test sponsor for your ITIL V4 Foundation exam. PeopleCert is the test sponsor for ITIL V4 Foundation Exam.

                Step 3: This will take you to the Product page of PeopleCert where all the exams conducted by PeopleCert are listed.

                Step 4: Click on ‘Schedule My Test’ option thereafter.

                Step 5: Select your country as USA from the list and your appointment for ITIL V4 Foundation exam can be scheduled in the chosen city of Atlanta. Click on ‘Next’ after selecting the country.

                Step 6: The following page after clicking on ‘Next’ leads you to information on registration and things you must bring to the testing center. Click on ‘Next’ after having read the information.

                Step 7: You are led to another page that has details of Privacy Policy Review. Once you ‘Agree’ to the conditions mentioned on this page, you may click the ‘Next’ button to proceed.

                Step 8: In this page you are expected to confirm whether you are pre-approved for testing accommodation for the exam.

                Step 9: You will be prompted to enter your eligibility ID and the first four letters of your last name.

                Step 10: After matching all the information provided by you, the date and time of your choice can be selected. You may select the same from the options giving for date and time of your exam.

                Step 11: After the appointment verification process, your chosen test center and all the other details are provided by you, your appointment process is complete.

                Pearson is one of the World’s largest learning organization that has more than 35,000 employees across the globe and Pearson VUE is a part of this organization. More than 450 credential owners from around the world have chosen Pearson VUE.

                Pearson VUE helps the credential owners in developing, managing, delivering and growing the testing programs. Established as a leader in computer-based testing, Pearson VUE handles online practice tests with high stakes and proctored exams, which need a very secured and foolproof testing environment.

                Your appointment for ITIL V4 Foundation exam can be scheduled through Pearson VUE. Follow the steps given below to schedule your ITIL V4 Foundation exam:

                Step 1: Please visit and login

                Step 2: After you’ve logged in, click on ‘For Test Takers’ and select ‘Schedule an exam’.

                Step 3: Select the name of your sponsor for the exam from the landing page. PeopleCert is your sponsor for ITIL Foundation exam.

                Step 4: You will be taken to a page to Sign-in or Create an account after clicking on PeopleCert. This enables you to schedule, reschedule or cancel your ITIL Foundation exam.

                Step 5: Schedule your ITIL Foundation exam through Pearson VUE by following the steps after you’ve signed-in.

                Visit and login. Click on ‘For Test Takers and follow the instructions given to locate your test center.

                Step 1: Click on ‘Schedule an exam’ from the dropdown list that appears after clicking on ‘For Test Takers’

                Step 2: Enter the name of your test sponsor as ‘PeopleCert’ for ITIL exam when prompted.

                Step 3: You will be taken to PeopleCert page where you can select ‘Find a test center’ given on the right panel of the page.

                Step 4: Locate your test center on this page. You will be prompted with a search bar to identify your location for the test center. Enter Atlanta on the search bar and click on the ‘search’ button.

                Step 5: The list of test centers available in Atlanta will be displayed.

                The nearest Pearson VUE test center in Atlanta is:

                New Horizons Atlanta Testing Centre:
                Testing Hours: Monday - Friday 7:30am-5:00pm
                53 Perimeter Centre East Suite 185
                Atlanta, GA 30346
                Email New Horizons Atlanta

                The Prometric Centre in Atlanta is located at:75 Piedmont Ave NE Suite 200, Atlanta, GA 30303, USAPhone: +1 404-413-1737

                ITIL exam fee is a part of ITIL certification cost. Depending on the level of ITIL certification, the exam fee may vary. The chart given below explains the same in detail.

                Sl No.

                ITIL® Exam Cost (V3 & V4)

                Price for the USA


                ITIL®V3  Foundation



                ITIL® V4 Foundation



                ITIL® Intermediate

                Service Lifecycle Modules

                Service Strategy


                Service Design


                Service Transition


                Service Operation


                Continual Service Improvement


                Service Capability Modules

                Operational Support and Analysis


                Planning, Protection, and Optimization


                Release, Control, and Validation


                Service Offerings and Agreements



                ITIL® Practitioner



                ITIL® Managing Across the Lifecycle


                ITIL® Certification cost:

                An Instructor-led training for ITIL V4 certification in Atlanta may cost $1,299 approximately. You get 90 days of access to ITIL V3 2011 certification training in Atlanta.

                There are some additional or alternative cost components of ITIL V4 certification such as ITIL Study Guide and ITIL Practice tests. You have a choice of getting a soft copy or opt for the popular paperback edition. While the paperback edition may cost around $30 the soft copy of the ITIL Study Guide will substantially bring down the cost of ITIL certification.

                The full-length practice tests for ITIL V4 certification exam are available online free of cost. The practice tests can also be purchased for around $25 to $50 available on some of the professional ITIL certification exam websites.

                ITIL® Training:

                While searching for the best ITIL V4 certification training institute in Atlanta, following are some of the criteria to look for:

                  1. The training institute must be accredited by Axelos through Peoplecert.
                  2. The pass rate at the Training Institute matters.
                  3. The faculty and trainers at the institute must have the relevant accreditation and experience in the field.
                  4. Please ensure the exclusive pre-courseware is provided to you in order to have more specific queries.
                  5. The methodology of training must include consulting exposure, role play and live case studies apart from slides.
                  6. Last but not the least, you must feel satisfied that the quality of training given at the institute is good value for money to get the ITIL V4 certification.

                  The following professionals are eligible to take the ITIL V4 certification training:

                  • IT Professionals (System, Application, Voice, Network, Technical)
                  • IT Audit Managers
                  • Team Leaders
                  • IT & Business Supervisory staff
                  • Executives, SMEs, and Managers
                  • Service Designers
                  • IT Planners
                  • IT Architects
                  • IT Security Managers
                  • IT Consultants
                  • Business Leaders

                  Following are some of the criterions required to select the best ITIL V4 certification trainer in Atlanta:

                  • The trainers must be senior consultants with ITIL Master Certification.
                  • Assistance must be provided by the trainers before, during and after the exams as well.
                  • The total number of years of experience in the specified field of training must be checked.
                  • It is recommended to do a background check and ensure that the trainer has the right attitude towards imparting the required training.
                  • Check out the facilities provided by the trainer for learning.
                  • Please find out about the techniques adapted by the trainer for the certification exam preparations.
                  • Enquire about the fee structure of the trainer for ITIL V4 certification program.

                  The classroom training spanning around two to three days for ITIL V4 certification will cost around $1,495 in Atlanta.

                  One can understand the service management process through the training for ITIL V4 certification in Atlanta. The framework of ITIL warrants that quality, consistency and predictability in service delivery is built within the framework for organizations, units and processes. Following are the benefits of ITIL V4 certification:

                  The ITIL V4 certification training will equip you to be more in control to manage work efficiently. It will further enlighten you with the knowledge of activities and processes involved in ITIL contributing to an increase in productivity and work.

                  More Income: New job opportunities open up once you successfully complete the ITIL V4 certification training. In the domain of ITSM, an ITIL V4 certified candidate has an advantage over non-certified candidates. An increase of more than 15% in average salary can be expected for an ITIL certified professional in Atlanta. Even though the pay scales can vary from people to people depending on total experience, an increment is certainly guaranteed after the successful completion of ITIL V4 certification.

                  Recognition and Expertise: With an ITIL V4 certification, you are armed with expertise and skills to manager the services of your organization better. You will be recognized and rewarded by your senior management as well as colleagues for your skills in effective management of services and processes.

                  Knowledge of terminology: Familiarity with the ITIL framework and knowledge of common terminologies used across industries in various countries around the world comes only with the ITIL V4 certification.

                  Holistic view: The ITIL V4 certification training gives you a holistic understanding about the role of IT services and infrastructure in various businesses across industries around the world. It will enable you with better decision-making powers to make valuable contributions to your organization that will be highly appreciated.

                  The statistics and figures mentioned in this content are accurate as of April 2019.

                  Meet your instructors

                  Become an Instructor

                  BKS Prasad

                  PMP,ITIL,PRINCE 2

                  My Vision: To implement my experience which I gained through working, training in the corporate worldto enhance the business and continue to impart my knowledge to the people in turn learn and gainexperience.

                  View Profile

                  Sam Elgawady


                  A consultant and practitioner of ITSM, Project Management, Process Improvement, ITIL Capabilities and Lifecycle Trainer, and IT Business Analyst; Sam has over 15 years of experience in the IT industry.

                  Having started his career as a computer technician, then a system administrator, he subsequently went on to play the roles of Business Analyst, IT Manager, IT Consultant, Project Manager, and Training Manager. He has implemented solutions, improved IT Processes, managed projects and delivered training initiatives, and workshops on various best practices including Project Management, ERP & CRM, Business Analysis, ITIL V2 and V3 Track, COBIT, ISO20K to a number of leading private and public sector organisations in Australia, Malaysia, Hong Kong, Egypt, Qatar, Oman, Nigeria, Kuwait, Jordan, KSA and UAE. His mentoring and counselling capabilities are beyond par and he brings in his vast experience while tutoring professionals who wish to become experts in their fields.

                  View Profile

                  Prayas Kad

                  Lead Management Trainer & Consultant

                  Prayas has over 15 years of IT experience spanning across Project & Test Management, Stakeholder Management, Software Validation & Verification, Data Migrations & Integration, Learning & Development Projects, Data warehousing, Business Intelligence and Software Developments, Reporting and Analytics. Assignments. 
                  His expertise is primarily in domains like Insurance, Finance, Banking, Telecom Billing, Aircraft Software Maintenance MRO, CRM, UK E-Governance Projects, Publishing Media, and Retails.
                  He brings in his vast experience and expertise into his training workshops, and mentors participants in areas of Test management and Integration.

                  View Profile

                  Milind Gawaskar

                  Business Analyst

                  Milind is an IT Service Management (ITSM / ITIL) and Business Process Consultant with more than 11 years of versatile IT industry experience and balanced exposure across crucial IT areas including IT Strategy, IT Pre-Sales, IT Service Delivery, IT Risk & Assurance, IT Service Management & Performance Improvement, IT Governance, Business Process Management, Organizational Change Management, Application Development & Support and Infrastructure Support.

                  His vast area of expertise helps him mentor and train professionals on a variety of subjects and fields. His qualifications include certifications from Lean Digital, ITIL and COBIT.

                  View Profile

                  Ian Hirst

                  Project Manager

                  Ian Hirst is a Certified Project Management Professional (PMBOK) and a highly experienced Project Management and Information Technology specialist who has been involved in the IT industry for over 30 years.

                  Ian is a Project and Program Management trainer, instructor and counsellor providing project health check, project recovery and program planning support to a variety of business and IT projects and programs in many organizations. 

                  He has been a lecturer at the Australian National University and the University of NSW. 
                  Ian’s expertise lies in : 
                  • Project & Programme Management
                  • Transition Management
                  • Stakeholder Management
                  • Change Management
                  • IT Governance
                  • Software Development
                  • IT Infrastructure
                  • Testing & Test Management
                  • Business & Systems Analysis
                  • Business Process Re-engineering
                  • Requirements Management
                  • Risk Management
                  …among other disciplines.

                  View Profile

                  reviews on our popular courses

                  Review image

                  The instructor had immense knowledge and provided relevant examples. The course helped me learn the best practices to implement in my routine work. Thanks, KH!

                  Ananthalakshmi Mylavarapu

                  Application Support Manager
                  Attended ITIL® V4 Foundation Certification workshop in October 2019
                  Review image

                  I had attended the 2-day ITIL Foundation training. The trainer was very knowledgeable and gave real examples to explain all the concepts.

                  Sanchita Biswas

                  Project Manager
                  Attended ITIL® V4 Foundation Certification workshop in October 2019
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                  The training was really good. It was very helpful in understanding the IT organisation process and related problems.

                  Manoj Lawand

                  Application Support Analyst
                  Attended ITIL® V4 Foundation Certification workshop in October 2019
                  Review image

                  A collaborative and informative session. I liked how the trainer explained the things with live examples.

                  Abdul Aziz Nadaf

                  Sr. Quality Assurance Engineer
                  Attended ITIL® V4 Foundation Certification workshop in August 2019
                  Review image

                  It was an excellent workshop that I had ever attended and the instructor was very knowledgeable. The course delivery included many current market examples.

                  Mohammed Sadhik

                  KSA IT Lead
                  Attended ITIL® V4 Foundation Certification workshop in August 2019
                  Review image

                  The teaching faculty had good knowledge and explained with examples which were really helpful to understand the topics. Overall, a good experience!

                  Raj Kumar A

                  Procurement Lead
                  Attended ITIL® V4 Foundation Certification workshop in August 2019
                  Review image

                  The trainer explained everything clearly and the course was very useful.

                  Srinath Jagannathan

                  Attended ITIL® V4 Foundation Certification workshop in August 2019
                  Review image

                  Very good session, with well-organized class and a knowledgeable trainer. He used real-time example to make it as simple as possible for understand to everyone. I recommend KnowledgeHut for any ITIL certificate course.


                  Software project lead
                  Attended ITIL® V4 Foundation Certification workshop in August 2019



                  Any registration cancelled within 48 hours of the initial registration will be refunded in FULL (please note that all cancellations will incur a 5% deduction in the refunded amount due to transactional costs applicable while refunding). Refunds will be processed within 30 days of receipt of written request for refund. Kindly go through our Refund Policy for more details:

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                  ITIL® V4 Foundation Certification Course in Atlanta, GA

                  ITIL Foundation Certification Training in Atlanta, Georgia, United States Popularly classified as an alpha world city, Atlanta is home to the headquarters of a large number of major companies. Atlanta holds a diverse economy, dominant sectors being professional and business services, information technology, logistics, etc. Moreover, its growing economy in certain significant sectors has contributed greatly in making Atlanta the seventeenth largest economy in the world. Many leading firms have the requirement for smart and knowledgeable employees. For those of you who have a keen interest in IT services management, the ITIL foundation training in Atlanta is what you need to sharpen your skills. You can take your career to new heights as KnowledgeHut provides you with an opportunity to enrol yourself in the online training program that will provide you with in-depth knowledge on some of the important concepts of ITIL. The ITIL certification in Atlanta is also available online thus giving you young professionals the opportunity to take these classes as per your comfort hours. The course helps in building a strong foundation for managing the IT services in line with business needs. A New Alternative The ITIL certification in Atlanta is gaining importance in the IT Management sector today. The e-learning course gives a new outlook to your decision-making as well as managing skills. In the growing services industry, management of the IT services plays a significant role. The training gets you acquainted with a set of best practices for IT service management which is helping companies all over the world to maintain the quality benchmark. The course helps in building strategies towards improvement and in understanding the associated technology and architecture. Through the ITIL foundation certification online in Atlanta, one gets in-depth knowledge about service management, service lifecycle, selected processes, roles and functions. You will get introduced to ITIL terminologies, definitions, structures and concepts in no time. Keeping Ahead of the Curve A certification in ITIL foundation training in Atlanta will be a highly acknowledged credential as companies all over the globe are turning to efficiency and smart management. With KnowledgeHut online classes, you can get an assurance that the best-qualified team of faculties will always be within your reach. The ITIL foundation certification training in Atlanta keeps you ahead of the curve and lets you manage IT services better than others. KnowledgeHut Empowers You ITIL certification online training in Atlanta is available at a very nominal price for a significant course like this. KnowledgeHut aims at helping you to build your future. The ITIL certification online training in Atlanta will not only help you clear several exams but will also boost up your resume and take your career to newer heights.