The ITIL® 4 Foundation Certificate is an introduction to ITIL® 4 framework. It allows the candidates to understand the IT Service Management by using the end-to-end operating model. It deals with the creation, delivery, and continual improvement of IT services and products. Professionals who are ITIL® 4 certified know who ITIL® can be used to enhance the IT Service Management.
ITIL® 4 is the next evolution of the ITIL® framework. It consists of a stream of four modules named ITIL® Managing Professional (ITIL® MP). These four modules are:
ITIL® Managing Professional (MP) is designed for apprentices who engage with technology and digital teams throughout the organization.
They are not just confined to the IT departments. This course attempts to give experience and expertise to run successful teams, IT projects, and workflows.
Modules cover ‘ITIL® Specialists’ in -
ITIL® Managing Professional
ITIL® Strategic Leader
Digital & IT
ITIL® V4 Foundation
The objective of this course is to develop the apprentice on how to utilize technology to address and deliver business procedure. It also emphasizes the role of IT in this process.
ITIL V4 Syllabus includes -
ITIL® Certification Level
ITIL® V3/V4 Foundation Certification
ITIL® Intermediate Service Lifecycle stream:
Service Strategy (SS)
Service Design (SD)
Service Transition (ST)
Service Operation (SO)
Continual Service Improvement (CSI)
3 credits each
ITIL® Intermediate Service Capability stream
· Planning, Protection, and Optimization (PPO)
· Service Offerings and Agreements (SOA)
· Release, Control, and Validation (RCV)
· Operational Support and Analysis (OSA)
4 credits each
ITIL® Managing Across the Lifecycle (MALC)
ITIL® Certification Level
Number of Credits Required
Composition of Credits
2 credits from ITIL® Foundation
ITIL® Managing Across the Lifecycle (MALC)
2 credits from ITIL® Foundation and a minimum of 15 credits from ITIL® Intermediate or complementary qualifications
2 credits from ITIL® Foundation, minimum of 15 credits from either ITIL® Intermediate or complementary qualifications, and 5 credits from ITIL® MALC
ITIL® v3 Foundation certified
Once you have obtained the ITIL® v3 Foundation certification, you can straight away take the ITIL® 4 Foundation to transition into the new scheme. A new single exam will be required to cover the new material in the ITIL® 4 Foundation.
ITIL® Intermediate/Practitioner level
If you have started collecting credits from Intermediate or Practitioner levels, it is better to continue with the v3. This will help you prepare for the east transition while gaining the designation of the ITIL® Managing Professional.
ITIL® v3 expert
If you are on this level, get the ITIL® Managing Professional designation by taking the ITIL® Managing Professional Transition module as soon as it is released.
After achieving the destination, you will only need to pursue the ITIL® Leader Digital and Strategy module instead of completing the ITIL® Strategic Leader stream. Completing both the streams will make you eligible to move towards the ITIL® Master.
ITIL® Service Capability modules:
The most significant purpose for developing an advanced version of the ITIL® V3 was because of its specific shortcomings. These are -
1. An unsatisfactory involvement with the ITSM Community
2. Incompetent to perceive the current trends in software developments and IT services.
The latest version addressed the bad relationship issues by giving them heads-up as it will publish the updates in the community, thus avoiding any hindrance in the free flow of data. Moreover, to give the students a complete overview from the beginning, the whole foundation course under the ITIL® V4 has been revised. It is updated based on the requirements of modern business. What makes these revisions so accurate is the fact that they are based on the feedback of millions of ITIL® practitioners and are completely practical.
Evolution of ITIL® V4 -
ITIL® 4 best practices and how to implement them to streamline processes for continuous improvement
Fundamentals of Service Management, Service Lifecycle and other IT-enabled services.
Applying practices learnt to improve business decisions and optimize customer expectations
An in-depth preparation for ITIL® 4 Foundation certification
There are no specific prerequisites for this course, and Axelos has not defined any specific eligibility criteria for the ITIL® 4 Foundation exam. However, the ITIL® 4 Foundation certification is in itself a prerequisite for the higher levels of ITIL® qualifications.
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The KnowledgeHut exam plan has been meticulously planned and created by resourcing ITIL® 4 questionnaires and exam blueprints. These will give you maximum learning benefit for clearing the exam at the very first attempt.
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Apply ITIL skills to enhance the profit margins, productivity, efficiency, agility and customer satisfaction of the industry you work in.
1.1 Recall the definition of:
1.2 Describe the key concepts of creating value with services (2.1,2.1.1, 2.2 and all subsections of 2.5):
1.3 Describe the key concepts of service relationships: (2.3.2, 2.4, 2.4.1 ):
2.1 Describe the nature, use and interaction of the guiding principles (4.3, 4.3.8)2.2 Explain the use of the guiding principles (4.3):
3.1 Describe the four dimensions of service management (3):
4.1 Describe the ITIL service value system (4.1)
5.1 Describe the interconnected nature of the service value chain and how this supports value streams (4.5)5.2 Describe the purpose of each value chain activity:
6.1 Recall the purpose of the following ITIL practices:
6.2 Recall definitions of the following ITIL terms:
7.1 Explain the following ITIL practices in detail, excluding how they fit within the service value chain:
An Incident Manager in Atlanta with ITIL V3 certification is likely to earn $89,100 on an average per annum. In a year, an Incident Manager would earn between $62,500 to $1,27,000 in Atlanta.
In a year, the average income of a Change Manager in Atlanta with ITIL V3 Certification is around $88,200. The salary they draw in a year working in Atlanta will range from $59,400 - $1,31,000.
In Atlanta, an ITIL V3 certified Service Delivery Manager will earn $95,000 on an average in a year. The annual income of a Service Delivery Manager in Atlanta is in the range of $61,50 to $1,45,000
Salary in Atlanta/US (per annum)
|Roles||Responsibilities||Salaries in Atlanta/US (per annum)|
Service Transition roles and boards in Atlanta with ITIL V3 certification will follow the responsibilities and salaries as given below:
|Responsibilities||Salaries (Per Annum)|
Custom applications are developed and maintained by the Application Developer. They also customize products from the software vendors to provide the functionality necessary for IT services.
Change Advisory Boards (CAB)
They are a group of people comprising of Change Advisory Board (CAB) who advise the Change Manager towards prioritization, assessment, and scheduling of Changes.
A Change Manager ensures minimum disruption to IT Services while making beneficial changes.
Maintaining information about Configuration Items that are required for delivering IT services is the responsibility of the Configuration Manager.
Emergency Change Advisory Board (ECAB)
Emergency Change Advisory Board (ECAB) determines the high impact Emergency Changes; they are a subset of Change Advisory Board.
A Knowledge Manager is responsible for improving efficiency by way of gathering, analyzing, storing and sharing information and knowledge.
A Project Manager plans and coordinates the resources in order to deploy major releases within the predicted cost, time, and quality estimates.
A Release Manager shields the integrity of the live environment and makes sure that the right components are released.
A Test Manager verifies to ensure that IT operations are able to support the new service and the deployed releases and services meet customer expectations.
|Roles||Responsibilities||Salary (per annum)|
The received incidents are registered and classified by the 1st Level Support and failed IT services are attended to immediately ensuring prompt restoration.
2nd Level Support
Incidents that cannot be resolved by the 1st Level Support are taken over by the 2nd Level Support. If a solution is not found, the incident is passed on to the Problem Manager.
3rd Level Support
3rd Level Supporters are the third-party suppliers who provide solution to an incident when 2nd Level Support requests for the same.
|4.||Access Manager||Unauthorized users are prevented from accessing a service and permission is granted only to authorized users by the Access Manager.|
The physical environment where the IT infrastructure is located such as power and cooling, building access management or environment monitoring are managed by the Facilities Manager.
Effective implementation of the Incident Management process and reporting the same is the responsibility of the Incident Manager.
IT Operations Manager
All day-to-day operational activities are managed by the IT Operations Manager making sure that they are carried out in a reliable and timely manner.
The day-to-day operational activities such as performing back-ups, completion of scheduled jobs and installation of standard equipment in the data center is the primary responsibility of the IT Operator.
Major Incident Team
Major Incident Team comprises of the IT managers and technical experts who are led by the Incident Manager to focus on the resolution of a major incident.
The lifecycle of all problems is the responsibility of the Problem Manager as they prevent Incidents from happening or reduce the impact of Incidents, which are not preventable.
Service Request Fulfillment Group
Ensuring that service requests are fulfilled for certain types of service is the responsibility of Service Request Fulfillment Group.
Continual Service Improvement roles with ITIL V3 in Atlanta have the following responsibilities and salaries:
Salary (per annum)
Pearson is one of the World’s largest learning organization that has more than 35,000 employees across the globe and Pearson VUE is a part of this organization. More than 450 credential owners from around the world have chosen Pearson VUE.
Pearson VUE helps the credential owners in developing, managing, delivering and growing the testing programs. Established as a leader in computer-based testing, Pearson VUE handles online practice tests with high stakes and proctored exams, which need a very secured and foolproof testing environment.
Your appointment for ITIL V4 Foundation exam can be scheduled through Pearson VUE. Follow the steps given below to schedule your ITIL V4 Foundation exam:
Step 1: Please visit www.pearsonvue.com and login
Step 2: After you’ve logged in, click on ‘For Test Takers’ and select ‘Schedule an exam’.
Step 3: Select the name of your sponsor for the exam from the landing page. PeopleCert is your sponsor for ITIL Foundation exam.
Step 4: You will be taken to a page to Sign-in or Create an account after clicking on PeopleCert. This enables you to schedule, reschedule or cancel your ITIL Foundation exam.
Step 5: Schedule your ITIL Foundation exam through Pearson VUE by following the steps after you’ve signed-in.
Visit www.pearsonvue.com and login. Click on ‘For Test Takers and follow the instructions given to locate your test center.
Step 1: Click on ‘Schedule an exam’ from the dropdown list that appears after clicking on ‘For Test Takers’
Step 2: Enter the name of your test sponsor as ‘PeopleCert’ for ITIL exam when prompted.
Step 3: You will be taken to PeopleCert page where you can select ‘Find a test center’ given on the right panel of the page.
Step 4: Locate your test center on this page. You will be prompted with a search bar to identify your location for the test center. Enter Atlanta on the search bar and click on the ‘search’ button.
Step 5: The list of test centers available in Atlanta will be displayed.
The nearest Pearson VUE test center in Atlanta is:
New Horizons Atlanta Testing Centre:
Testing Hours: Monday - Friday 7:30am-5:00pm
53 Perimeter Centre East Suite 185
Atlanta, GA 30346
Email New Horizons Atlanta
The Prometric Centre in Atlanta is located at:75 Piedmont Ave NE Suite 200, Atlanta, GA 30303, USAPhone: +1 404-413-1737
ITIL exam fee is a part of ITIL certification cost. Depending on the level of ITIL certification, the exam fee may vary. The chart given below explains the same in detail.
ITIL® Exam Cost (V3 & V4)
Price for the USA
ITIL® V4 Foundation
Service Lifecycle Modules
Continual Service Improvement
Service Capability Modules
Operational Support and Analysis
Planning, Protection, and Optimization
Release, Control, and Validation
Service Offerings and Agreements
ITIL® Managing Across the Lifecycle
An Instructor-led training for ITIL V4 certification in Atlanta may cost $1,299 approximately. You get 90 days of access to ITIL V3 2011 certification training in Atlanta.
There are some additional or alternative cost components of ITIL V4 certification such as ITIL Study Guide and ITIL Practice tests. You have a choice of getting a soft copy or opt for the popular paperback edition. While the paperback edition may cost around $30 the soft copy of the ITIL Study Guide will substantially bring down the cost of ITIL certification.
The full-length practice tests for ITIL V4 certification exam are available online free of cost. The practice tests can also be purchased for around $25 to $50 available on some of the professional ITIL certification exam websites.
While searching for the best ITIL V4 certification training institute in Atlanta, following are some of the criteria to look for:
The following professionals are eligible to take the ITIL V4 certification training:
Following are some of the criterions required to select the best ITIL V4 certification trainer in Atlanta:
The classroom training spanning around two to three days for ITIL V4 certification will cost around $1,495 in Atlanta.
One can understand the service management process through the training for ITIL V4 certification in Atlanta. The framework of ITIL warrants that quality, consistency and predictability in service delivery is built within the framework for organizations, units and processes. Following are the benefits of ITIL V4 certification:
Well-Equipped: The ITIL V4 certification training will equip you to be more in control to manage work efficiently. It will further enlighten you with the knowledge of activities and processes involved in ITIL contributing to an increase in productivity and work.
More Income: New job opportunities open up once you successfully complete the ITIL V4 certification training. In the domain of ITSM, an ITIL V4 certified candidate has an advantage over non-certified candidates. An increase of more than 15% in average salary can be expected for an ITIL certified professional in Atlanta. Even though the pay scales can vary from people to people depending on total experience, an increment is certainly guaranteed after the successful completion of ITIL V4 certification.
Recognition and Expertise: With an ITIL V4 certification, you are armed with expertise and skills to manager the services of your organization better. You will be recognized and rewarded by your senior management as well as colleagues for your skills in effective management of services and processes.
Knowledge of terminology: Familiarity with the ITIL framework and knowledge of common terminologies used across industries in various countries around the world comes only with the ITIL V4 certification.
Holistic view: The ITIL V4 certification training gives you a holistic understanding about the role of IT services and infrastructure in various businesses across industries around the world. It will enable you with better decision-making powers to make valuable contributions to your organization that will be highly appreciated.
The statistics and figures mentioned in this content are accurate as of April 2019.
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