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4.7 Rating 50 Questions 30 mins read9 Readers

This is a frequently asked question in Leadership interview questions.
As a candidate, one can come across many difficult situations at work. There is no one way of handling difficult situations. Interviewers want to know how diplomatic you are in critical work situations.
This also suggests if one can perform under pressure or not. Sometimes it is good to pressure the team, and sometimes not. Thus, analytical skills are a must too.
For instance, “My team and I have worked with many clients. The most difficult decision was to let go of working with one of the high-paying clients despite doing a significant amount of work for them. Their projects were time demanding, but they expanded our portfolio as well. However, our professional parameters and boundaries were pushed/getting challenged and disrespected for a few months. I faced challenges when I was expected to provide free services at the beginning of the project; there were frequent delays in payments, sudden shortening of deadlines near completion timelines creating undue pressure, and I was asked to lower the quality of work to accommodate more work.”
“I tried to extend my working hours and please this client, maintaining my work ethic, but a time came when I had to decide because, as a team leader and manager, I have to ensure fair work for other clients too. Thus, I informed them about my inability to continue services with them. On discovering my decision, they offered a high pay rate. However, I stuck to my working principle and chose to gracefully part ways. This allowed me to control my work, set a refined work routine, and spend time attracting new clients while growing my work with existing ones.”
How open you are to this kind of senior leadership interview questions will tell the recruiter if you find conflicts as a burden or you are mature to treat them as day to day.
Firstly, as a leader, it is important to accept that conflicts are healthy, as they provide scope for solution-finding. It is always good to stay calm in a situation of conflict. To understand the gravity of the situation, a one-sided approach should be avoided. Maintaining a harmonious relationship with support departments is mandatory. As a leader, it is important to be aware of day-to-day operations in addition to the team's work and what challenges are affecting them or creating a conflict. This can be understood with the help of the below example.
For example, “We needed more lead generation, but the team was having payment issues with the publisher. This impacted our deliveries. Being client-facing, it was difficult to contain low delivery Vs. set expectations beyond 2 days. Upon discovering the issue, I gathered the teams and understood the issue. Without wasting time, budgets were approved on exceptions. We also found a resource of authority on the publisher side who was informed that the payment issue would be resolved within 5-6 hours, and they should re-activate our campaigns. This solution worked and got the work back on track. A close tap was kept on any such issues to avoid any repeat in the future.
Expect to come across this popular question in Leadership behavioral interview questions.
Talent scout team knows setting goals and following them to fulfillment is usual for a leader. By asking these leadership interview questions for internal candidates, a talent team can easily check if you, as a leader, are able to connect with the team via effective communication or not.
Leadership styles are many, and there is no one rule. One size fits all doesn’t work for leadership. The aim of having a leader is to have someone who can guide, direct and contain a team and ensure targets are met. Setting the right expectations with the team comes at the top to achieve the targets. A leader must know their team extremely well to operate well. Team members come from different backgrounds; thus, giving work and commitment per their skill set is very tricky for a leader. For achieving targets, the “share and guide” method is suggested.
One can segregate the task basis the core competencies of the team.
Next comes sharing project details with the team and setting monthly, weekly, and daily targets. One-on-one daily updates are not practical. Thus, you can allot one member from the team who can coordinate with the team to share work updates at the end of the day. This doesn’t mean leaving the team relying on one team member but ensuring fair opportunities for all team members. Consult the team regularly and try to improve the process wherever and whenever necessary.
This way, one can handle day-to-day issues with agility. This allows the team to feel ownership of the task at hand. Also, it allows teams to think outside the box and come up with solutions beforehand. Sometimes internal commitments are not met, as decided, but a learning environment is ensured. Always set early deadlines with the team compared to actual commitment time to face any uncalled situations.
A leader is a carved-out role and thus demands to enrich the team to achieve organizational and personal goals. Sense of achievement is largely teams’ achievement. By raising this question, the employer wants to capture or know what keeps you focused every day. Can you pick a mentor's role easily. To lead a team, it is necessary that the team feels the work given is purposeful and will help in achieving overall and personal aims.
The leader must ensure that the team is finishing given organizational targets. To do so, the leader has to wear several hats, like a trainer, facilitator, or simply the communicator informing relevant teams of skill upgrades needed for his team to meet targets. For this, one has to regularly connect with the team and take input on their training and development requirements. Organizational targets and personal targets and interlinked. Leaders should strongly believe in keeping the team well-motivated so they can achieve their personal goals. Broadcast frequently about the initiations taken by the team members for fair rewards and recognition. This includes keeping management updated about team efforts to stand out as a department and showcase strength for larger responsibilities to grow. A team is always addressed by its leader, who must hand down any appreciation to the team to keep them motivated.
There are multiple reasons for team members not to perform. As a leader, it is vital to connect and understand if the team member finds the work difficult due to a lack of skills, interest in the job, or personal reasons. If the team member is facing challenges and lacking skills, the leader needs to be the mentor and guide the member out of the situation. This needs to be done with utmost care not to make the team member feel worthless or contribute less. If the team member is not finding the job interesting. In that case, it is time to discuss a different role or add extended responsibilities to ensure enough challenges keep the team members well-engaged and resourceful. In a personal crisis, the leader must empathize, keep organizational goals and interests in mind, and support the team member.
For example, “I have been following the team's performance, and it seems you have been facing some issues working for the past two months. You have always been proactive in your approach, and thus, it is important to know the reason for the disarray. I would like to know if there is anything I can help you with and if there is anything you would like to share to improve your performance. Being your manager, I know your capabilities and wish to see you in larger roles. You can discuss anything bothering you so I can help you accordingly.”
A leader might be at top, but they create the foundation for all work which is done in any organization. While answering this question, if you claim to be highly effective in your field, the interviewers are sure to feel you either have done similar kind of work before too or you can be taken up as a visionary.
“A Project is given after thorough discussions (internal as well as external). Thus, the first level of hygiene is taken care of since strengths and weaknesses are already discussed with the client and internal departments. Strategizing simply means planning effectively. For any project, one has a basic idea about how it will function. For example, if the project is technical, it will start with the product/services team, or if the project is digital, it will start with the marketing team, etc. In any scenario, an operational plan is mandatory, followed by assigning duties/responsibilities, setting internal timelines, tracking, and delivering. For strategic effectiveness, these 6 steps are important, objective setting → Efficiency → Quality → Accuracy → Innovate → complete.”
A leader should work with a focus on the long-term vision and objective. Such strategic leadership interview questions should be explained well with an example, and here, you can talk about your skills and qualities.
You can talk about your skills and qualities in the following way: “I like to do my work with passion and focus. I am often described as dedicated and someone who can get the best out of all people. Someone who ensures that the team is accountable and responsible for their actions and teamwork is displayed while achieving collective goals. I bring confidence and experience in team handling. I make certain communication is eloquent and effective. I am adaptable to organization, team, and client needs. I carry integrity, clear vision, attentive listening, commitment, and trustworthiness. If given a chance, these skills and qualities will help me work diligently in meeting your role expectations.”
This question is a regular feature in strategic Leadership interview questions, be ready to tackle it.
Choosing your employer carefully is of utmost importance if you are already handling a strategic role. A recruiter wants to judge if you can make strategic decisions, have attention to details or have thoughtfulness required in any new or old situation. To match your skill set, one must work for an action-taking, supportive, innovative, open to change, and forward-thinking employer. One must research the organization before applying for the position.
This is to understand if your skills and ideas match the future organization to which you want to apply to. Try for a reference check with others in the industry. Once you gather positive feedback, it becomes easy to decide on a selection. An organization’s excellent reputation helps the leader grow as well. You can take the names of talented people at the organization who inspire you. Good research leaves a positive impact on the interviewer as well.
To work on anything, Key Performance Indicators (KPIs) are needed. The objective of a strategic plan is to ensure all work areas are well worked on and in timely completion. As a leader, a strategic plan should consider sales revenue, net profit, gross margin, lead conversion cost, traffic/orders, retention rate, Customer acquisition cost, customer value, and progress on deadlines. Each factor will help us understand where we are spending more and how to make our spending more effective for max return on investment (ROI).
You can also give an example about any of the factors above to settle the understanding with the interviewer on strategic leader questions.
When asked this question in an interview, never quote a definite number. It is good to provide a range you would like your salary to fall into. The salary expectations range should not be extensive and random. It should be tight and specific. If you are getting interviewed for a strategic leadership role/position, it means the general market brackets are known to you. Else you can research online at some of the good websites about salary range vs. the experience worked. On being asked, you can say that as per industry standard for the said position, salary should range between X and y. Asking for 50, 60, or more than that hike showcases the greed to earn rather than perform. If the organization already has a high bracket, it will play well for you. But one has to be mindful of what you are quoting, as sometimes this can make or break the interview.
Consider the following example as a template for answering such scenario-based leadership interview questions. “In one of the earlier organizations, I created a coding error in one of the programs when I used to do coding. The aim was to send insurance claim messages for claims, but inaccurate insurance claim messages were sent. Upon realizing my mistake, I immediately informed all relevant clients apologizing to them and explaining that I was working on correcting this error and that the resolution would be given within a stipulated time. Since I realized the mistake before any client could raise the alarm and had already contacted them thus, a huge issue was not made of it. On the contrary, they appreciated my proactiveness and seriousness in resolving the mistake. I also informed and apologies to my team. While developing services, technical errors happen, but they should not be left unattended for long. So, we all worked extra hours and resolved programming errors. I took great learning from this situation and, going forward, took extra care of proofreading my program code before taking it live.”
Such leadership questions are tricky as they make one feel uncomfortable. However, the objective is to know if you own the mistakes when they occur and take a solution-oriented approach or not. This must be answered with an example. Be positive in responding as you have managed the issue, and it worked out well. Plus, you now have the experience to handle such situations. You can refer to the below one for reference.
One of the most frequently posed strategic Leadership interview questions, be ready for it.
Hiring managers want to discover if you have the skills to resolve a conflict. Vis-a-vis leadership scenario questions and answers, you have to narrate and state an incident if you solved a conflict. Giving anecdotes is a great way to empathize. Other times you can just run down your style. For instance, you can say, “When my colleagues or team members disagree, I prefer to allow them to explain their perspective to me and others.
While working for marketing first in the last organization, two of my planners could not decide on the right strategy for a client. The plan needed to be submitted as soon as possible; thus, I intervened and sat with both individually and then collectively, taking a natural approach to the issue. With a diverse perspective shared, they both agreed to it, and we seemed to find common ground to execute clients' campaigns for the best results. Sometimes only communicating well solves matters and brings colleagues together when they realize their ideas are respected by others too.”
As a manager, it is natural to check team members' work. We must reward and recognize the team member's efforts to do something remarkable. But mistakes should not be advertised openly. We all have done them; therefore, a concealed approach with one-on-one chat is suggested.
You should immediately inform them that such a mistake needs correction. Guide them to acknowledge it to ensure a positive environment and ask them to fix it on priority. If working on the mistake needs support from you as a leader, then don’t hesitate. There will be two outcomes: mistakes will be corrected, and trust will be built in you as a head. Take a direct approach, and don’t blame. State facts and talk about accountability and resolution.
People like to work in comfort most of the time. Changes are difficult to accept. If, as a leader, you have a new idea that demands a considerable change in processes or systems or extra working hours, be patient. Instead of announcing the idea as a mandate, raise it like an opportunity to give the team members some learning. Discuss the idea, like storytelling, for the team to relate to. Show them the benefits and pros and cons related to their work. Explain your idea will break the monotony. People listen if benefits are attached, so be suggestive. You could toss the idea as a competition too. People in a competitive environment perform better. Otherwise, be ready for the opposite outcome and feedback too. If the idea doesn’t bring the desired result, be bigger in taking responsibility for it alone and thank the team for participating.
In a leader's life, there are several situations. Big or small, counseling or talking people out of their discomfort is important for performance. Coaching and mentoring come from a secure place. You will want to give a helping hand if you don’t feel the team member will lead ahead of you. Mentioning an incident is suggested.
Take a look at this example to understand better- how to respond to such questions in an interview:” “In my previous organization, team meetings never happened. We had many small teams within the delivery team. Upon joining when I realized, I got to know many team members tried to conceal/hide their ideas as a submissive working style was prevailing. To set a practice, I kept our weekly stand-ups as regular. I started to train the calling team myself and got an automatic calling tool implemented for them too. Some callers were afraid to come up front, so a one-on-one approach was taken to mentor them and take them out of their discomfort. I gave weak callers time to role-play which grew their confidence within a month. The one-on-ones were casual chit-chats comforting them to express themselves and their ideas. The team soon shaped up fine, and productivity grew by 15% within a month.”