Certified Business Analysis Professional™ (CBAP^®)Certification Training in Penang, Malaysia

The CBAP course has been thoughtfully designed to help you stand out as a leading, senior member of the business analysis community. At the end of the course, you’ll be able to: 

• Leverage key business analysis tools and processes to plan and monitor projects.  
• You’ll be able to improve stakeholder collaboration and drive performance improvements. 
• Apply elicitation processes for improved stakeholder management. 
  
• Manage requirements across the lifecycle of the project. 
  
• Apply strategy analysis to manage change and risks. 
  
• Understand solution evaluation and underlying competencies. 
  
• Be a successful BA driving best business outcomes for your organization.  
  

Our CBAP training aims to equip you with all the skills to be a successful senior Business Analyst. You will have developed the following practical skills: 

• Business Analysis Planning 
• Business Analysis Monitoring 
  
• Business Analysis Approach 
  
• Stakeholder Engagement Approach 
  
• Business Analysis Governance  
  
• Business Analysis Information Management  
  
• Business Analysis Performance Improvements 
  
• Elicitation – Prepare and Conduct 
  
• Confirming Elicitation Results 
  
• Communicating Business Analysis Information 
  
• Stakeholder Collaboration Management 
  
• Requirements - Trace, Maintain, Prioritize and Approve 
  
• Requirements Change Assessment 
  
• Current State Analysis 
  
• Define Future State  
  
• Risk Assessment  
  
• Change Strategy Development 
  
• Requirements – Specify, Model, Verify and Validate  
  
• Define Requirements Architecture and Design Options  
  
• Analyse Potential Value and Recommend Solution 
  
• Measure Solution Performance  
  
• Analyse Performance measures  
  
• Assess Solution and Enterprise Limitations 
  
• Recommend Actions to Increase Value  
  
• Analytical Thinking and Problem Solving 
  

The CBAP certification provides you a host of benefits, including: 

• Demonstrable senior knowledge and professional competence. 
• Marketability, employability, and higher earning potential. 
• Successful path to leadership. 
• Recognizing your expertise in multiple business domains. 
• Enhancing your ability to tackle more complex projects, work with stakeholders to define, and manage their business requirements. 
• Empowers you to drive business processes, lead the BA effort, and identify opportunities to achieve better business results. 

Not necessarily. The course is for anyone who aspires career growth in business analysis, including: 

• Business Architect 
• Business Systems Analyst 
  
• Data Analyst 
  
• Enterprise Analyst 
  
• Management Consultant 
  
• Process Analyst 
  
• Product Manager 
  
• Product Owner 
  
• Requirements Engineer 
  
• Systems Analyst 
  

Software Requirements  

• Internet browser  
• MS Word or Notepad for Case Study  

System Requirements  

• Windows or equivalent environment with Internet browser and high-speed Internet connectivity.  

Although there are no prerequisites for this course, prior experience in business analysis and specialized areas are highly recommended. 

Applicants must meet the following requirements to become eligible for the CBAP certification: 

• Minimum 7500 hours of BA work experience aligned with the Guide to the Business Analysis Book of Knowledge® (BABOK® Guide) v3 in the last 10 years. 
• Minimum 900 hours of experience working in four of the six knowledge areas of the BABOK® Guide v3, for a total of at least 3600 hours out of the required 7500 hours. 
• Minimum 35 hours of Professional Development in the past four years.  
• Two references from a career manager, client or Certified Business Analysis Professional (CBAP) recipient.  
• Signed Code of Conduct, Terms and Conditions. 
• Pass the exam.  

Once you have completed the CBAP credential, you can further enhance your Business Analysis skills by pursuing the following credentials: 

• PMI-PBA
• Certified Professional for Requirements Engineering® (CPRE®) 

The CBAP certificate is offered by the International Institute of Business Analysis (IIBA®), the global leader in business analysis competency guidelines. IIBA® is a world-renowned body dedicated to helping professionals, leaders and organizations gain an in-depth understanding of real-world business analysis situations.  

You can study on your own and take the examination directly from IIBA® without attending a CBAP certification training course. However, this may prove to be very challenging. To be abreast of the latest guidelines from IIBA® and the CBAP certification requirements, it is highly recommended that you get trained for the CBAP certification by an IIBA-registered Endorsed Education Provider™ (EEP™) like KnowledgeHut. You’ll benefit from comprehensive exam preparation support and a 100% satisfaction guarantee.   

Here are the steps to get CBAP certified: 

• Fulfill the eligibility requirements for the CBAP exam. 
• Register for KnowledgeHut’s CBAP course and attend the 35-Hours training. 
• Login to the IIBA portal with your credentials (received from IIBA via email). 
• In the IIBA portal, go to Certification > My Certifications and click the Schedule and then the Pass Exam button. 
• You’ll be automatically taken to the PSI exam scheduling page, where you can schedule the CBAP exam. 
• Take the CBAP test and answer 120 MCQs in 3.5 hours. 
• Download the CBAP certificate and distinguish yourself as a leading, senior member of the business analysis community.  
• Your CBAP certification will be valid for a period of three years, post which you would need to renew it.  

You will get detailed information about applying for the CBAP exam in IIBA’s Core BA Certification Handbook. The handbook provides information on all testing modalities, policies, and procedures for obtaining and maintaining the CBAP certification. You will find tips and important information on the certification process.    

You do not need to earn all 35 contact hours from one CBAP course. However, it is more structured to acquire all the CBAP knowledge from a single course that focuses on the latest BABOK® Guide v3 framework.  

Yes, you should have completed the 35 CBAP contact hours before submitting your CBAP application. You would need to enter the course details together with the date of completion on the CBAP application form before submitting.  

The BABOK® Guide  refers to A Guide to the Business Analysis Body of Knowledge® (BABOK® Guide), developed via a rigorous consensus-driven standards process and incorporates the collective wisdom and experience of experts in the BA field from around the world. The latest edition is v3.0.

The BABOK® Guide v3  is a great resource and an extremely useful one to prepare for the CBAP exam. It defines the skills and knowledge required by business analysis professionals covering the six knowledge areas and the business analysis competency model. It extends its scope beyond business analysis in projects to address agile development, business process management, business intelligence, and business architecture. 

Yes, you will receive a course completion certificate from KnowledgeHut on successfully completing the course.  

The time you require depends on your effort and capability as well as your experience and qualifications. You would need to attend 35 Hours of CBAP training under a Certified BA Trainer following which you will be required to take an exam to demonstrate your knowledge of Business Analysis to get certified. Once you pass the exam, you are declared CBAP certified and can instantly download your certificate.  

No, your certificate will not mention the course was held online. It will look the same as the in-person certificates.  

The CABP certification status can be verified via IIBA’s Certification Registry. However, inclusion in the registry is voluntary, so not all certification holders may be listed.  

To verify a certification holder's status, enter an individual's last name/surname in the search field and a list of matches will be displayed.  

Renewing your certification enables you to demonstrate your commitment to continuing professional development. It also demonstrates the value of your knowledge in Business Analysis to employers, peers, and colleagues.  

To recertify your CBAP designation, you must earn a minimum of 60 Continuing Development Units (CDUs) every three years from your Date of Certification and complete the following goals: 

• Earn a minimum of 60 CDUs 
• Enter your hours into the BA Development Log 
• Pay recertification fee 
• Submit recertification application 
• Receive confirmation email from IIBA and you are now Recertified! 

PD hours are Professional Development hours issued by International Institute of Business Analysis (IIBA)®. They are earned by completing educational training or learning opportunities, which serve to validate your participation and continued proficiency in the principles and practices of Business Analysis in line with the BABOK® Guide. 1 hour of Professional Development = 1 Contact Hour.  

CDUs are Continuing Development Units needed for maintaining one’s IIBA certification. They can be earned by participating in formal training opportunities, like certified courses from any accreditation body, and other forms of learning opportunities like webinars, self-study courses, etc. 

PDUs are Professional Development Units issued by the Project Management Institute, Inc® (PMI®). They can be earned by completing educational training or learning opportunities, which serve to validate your participation and continued proficiency in the principles and practices of project management.  

‘PDU’ refers to measuring units used to quantify your professional development as part of the PMI’s Continuing Certification Requirements (CCR) program. 1 PDU = 1 hour of learning/activity.  

PDUs recognize your dedication to the project management world through the award of credits for every educational effort you make throughout your career. PDUs are offered by the PMI and requires you to earn a specific number of PDUs per three-year certification cycle.  

PDs recognize your dedication to the project management world through the award of credits for every educational effort you make throughout your career. PDs are offered by the IIBA and requires you to earn a specific number of PDUs per three-year certification cycle. 

You will be eligible for 35 PDUs on course completion.  

You will be eligible for 35 PD hours on course completion.  

You will be eligible for 35 CDUs on course completion.  

You can earn PD hours by attending training programs offered by an Endorsed Education Provider™ (EEP™) of IIBA or by eligible organizations/universities. Whenever you attend a IIBA congress, webinar, conference, or any other event or indulge in self-directed learning, you can earn PDs.  

For a training program / course to qualify towards IIBA’s Professional Development requirement, it must meet the following criteria: 

• It must be moderated/facilitated similar to a formal course (i.e., there must be a moderator for the session, or a facilitator/instructor who leads the group/individual through the material). 
• There must be a measurable learning objective (or set of objectives), and those must be directly applicable to the role of the business analyst (i.e., in terms of either changing behavior or improving skills). 
• It cannot simply be a presentation on a specific topic. 
• There must be the opportunity for students to interact with the material (e.g., be able to ask questions, make the learning meaningful). 
• An opportunity to practice the task or objective being presented and, be assessed by the facilitator/moderator. 
• The subject matter must be directly aligned with the BABOK® Guide. 
• To qualify, courses must also be completed by the application submitted date and have a start date within the last four years from the application submitted date. 
• KnowledgeHut’s CBAP certification course automatically qualifies towards the professional development requirement of IIBA as KnowledgeHut is an EEPTM of IIBA. 
  

You can earn PDUs by attending training programs offered by PMI Authorized Training Partners or by organizations or universities. Whenever you attend a PMI congress, webinar, conference, or any other event or indulge in self-directed learning, you can earn PDUs.  

The requirements for some categories of CDUs are more lenient. Self-study courses, webinars, professional development meetings, and other less formal training opportunities to learn about business analysis can all qualify for CDUs. As is the case with PDUs, an offering can qualify for CDUs even if it’s not pre-endorsed by IIBA as long as the opportunity meets the requirements of the CDU category you list it under. For more information, please refer the CBAP recertification handbook. 

The qualifying activity categories for CDUs are as follows: 

For more information, please refer the CBAP recertification handbook. 

You can start earning and recording PDUs as soon as you earn a PMI certification. Any activities you have completed before earning your certification will not count as PDUs for your newly acquired certification.  

No, you do not need to submit any supporting documentation to report new PDUs. However, it is recommended that you keep a folder of all PDU-related documentation handy for at least 18 months post your Continual Certification Requirement (CCR) cycle, so it is readily available should you be randomly selected for an audit.  

You can find out more about PD hours, CDUs and PDUs as follows: 

• PD hours – IIBA certification FAQs  
• CDUs – IIBA recertification info  
• PDUs – PMI certification FAQs

The submission of a CBAP exam application indicates your agreement to comply with IIIBA’s terms of the audit process. All applications are subject to an audit, although only a percentage of applications are selected for audit.  

The purpose of the audit is to enhance the credibility of the certification programs and maintain the high standard established.

You would need to submit:  

• Copies of your diploma/global equivalent  
• Signatures from your supervisor(s) or manager(s) from the project(s) recorded in the experience verification section of the application  
  
• Copies of certificates and/or letters from the training institute(s) for each course recorded on the application to meet the required contact hours of project management education  

You have 90 days to submit the requested documentation. Provided you submit all the necessary documentation to meet the terms and requirements of the audit process, the audit should take just about five to seven business days to complete.  

If your audit does not pass, IIBA will provide further details on the reason via email and your application will not be approved. All fees paid will be forfeited. You may reapply after you have remedied the reasons for the audit not passing. You may also appeal the decision by contacting IIBA at certification@iiba.org. 

You will need to get a colleague, peer, client, or sponsor to verify programs and/or projects that you were the manager or supervisor for. The person would need to have sufficient knowledge of the project to be able to verify your BA experience.  

You can find more information about the audits in the CBAP Handbook.  

The exam is conducted by IIBA. KnowledgeHut is an Endorsed Education Provider™ (EEP™) of IIBA®.  

Yes, once you pay the CBAP Certification fee or complete the CBAP application audit, you will receive an approval email/audit verification confirmation email from IIBA®. This email consists of your IIBA® Eligibility ID which is compulsory for you to schedule your CBAP exam.  

Note: You can also recover your IIBA® Eligibility ID on the myIIBA® section of the IIBA® website in case you lose the email.  

The CBAP certification exam pattern is as follows:  

• Number of questions: 120  
• Question type: Multiple choice questions  
• Duration: 3.5 hours  

Formulated from the BABOK® Guide v3, exam contains both scenario and case study-based questions that are designed to test your ability to apply the BA concepts. 

The CBAP Certification exam blueprint will have the following knowledge areas: 

IIBA does not provide scores for any of the certification exams. This is a common practice for professional certifications provided by professional member associations like IIBA. .  Performance indicators are provided to help candidates target their preparation for an exam retake/plans to improve performance on the job. They are intended for the candidates’ support not for comparison with other candidates.

The IIBA Certification Digital Bade Program allows you to easily share verified proof of your distinguished IIBA certification wherever and whenever you choose. IIBA has partnered with Accredible to provide you with a digital badge that displays your professional qualifications and achievements. Your badge also comes with valuable job market information to help you advance your career.  

A digital badge helps you authenticate and display your certification, skills, and qualifications. It provides information on:  

• when the certification was earned  
• key skills associated with the certification  
• what it takes to qualify for the certification  
• the work you do to actively maintain the certification  

You can share your badge on LinkedIn, Facebook, Twitter, in an email signature or embed it in a website.  

The CBAP Certification workshop at KnowledgeHut is delivered through PRISM, our immersive learning experience platform, via two modes of delivery:  

Blended learning:  

• Get the best of both worlds with live and interactive instructor-led training sessions along with the convenience and flexibility of self-paced learning.  
• Listen, learn, ask questions, and get all your doubts clarified from your instructor, who is an experienced practitioner.  
• You also get to collaborate and learn from the experience of your peers in real-world simulations and activities.  

On-Demand Self-Learning:  

Learn conveniently at your own pace, whenever and wherever you choose and benefit from the limitless educational possibility that comes with lifetime access. The entire courseware and all the features of our immersive learning experience platform will remain at your fingertips whenever you wish to refresh concepts and clear your doubts.

Our CBAP trainers are experienced BA professionals and experts who have immense experience in leading, applying, coaching, and teaching about project management.  

Our dedicated team of coaches deliver training on par with the standard of excellence as set out by IIBA. Every candidate receives the same high-quality content irrespective of the trainer and the location. They help you further develop the competencies and skills you need to make a difference in your organization.  

Our workshops are structured in three parts – pre-workshop, workshop and post-workshop – to provide you with a completely immersive learning experience. This tried and tested workshop structure has worked well with thousands of ITSM professionals we’ve helped upskill over the years.  

• Pre-workshop: Take our diagnostic assessment before the workshop and benchmark your skill levels at the start of the course. This allows you to map and demonstrate your skills learning progression as you reach the end of the course.  
• Workshop: Join the live and interactive instructor-led sessions right from within PRISM, our immersive learning experience platform with a state-of-the-art intelligent coding environment. Experience immersive learning with assignments, assessments, recall quizzes, mock tests and much more.  
• Post-workshop: We don’t just impart skills but also want to make sure that you implement them post the course. To help you with this, we are always in touch with you through newsletters, webinars or next version trainings. Some post-training deliverables lined-up for you are:  
• Instructor-led session recordings
• Access to alumni network
• Continued social learning with discussion forums, group messenger and one-to-one messaging.
• Additional workshops on advanced level concepts
• Regular emails, blogs, articles, emails, newsletters, tutorials and other such rich informational content.  

A unique feature of our CBAP certification course is the highly engaging, immersive learning you experience. You get to learn, practice, assess, get insights on your learning, and personalize your learning journey.  

• LEARN: Engaging self-learning videos, smart flashcards, interactive eBooks and recall quizzes help reinforce your learning. You also get to maximize your learning potential with collaborative social learning via discussion forums and group and one-to-one messaging.  
• PRACTICE: Case studies and real-time simulations help you gain confidence and get productive from day one.  
• ASSESS: Assess your skills at every stage with a variety of questions ranging from multiple choice to code-based, completely auto-graded by the system. Assignments and projects within our inbuilt and intelligent development environment give you micro “work-like” experiences. Test your subject matter comprehension through diagnostic, module level and final assessments.  
• GET INSIGHTS: Based on your performance in the assessments, assignments, and projects, you gain deep insights on your progress, which help you identify areas you are good at and where you need to improve. All you need to do is follow recommendations and enhance your skill proficiency from where you are to where you want to get.  

PRISM is KnowledgeHut’s state-of-the-art learning experience platform. PRISM is designed to provide a highly engaging, immersive learning experience with you at the center of the learning.  

PRISM supports all types of courses, including on-demand self-paced learning, blended learning, and live virtual classes. Here are some key features of the platform:  

• Learners can watch videos, join live sessions directly, and even book 1 - 1 mentoring sessions with expert instructors easily, using a single dashboard. 
• Integrated Practice Environment runs directly in the user’s browser, offering a complete set of development tools to allow learners to practice what they’ve learned.  
• Feature-rich videos with detailed explanations are augmented by flash cards, interactive e-reading content and quick recall quizzes designed to strategically reinforce learning.  
• Diagnostic, module-level and final assessments give learners valuable insights, allowing them to map and demonstrate their skills learning progression through the course. 
• Learners get micro work-like experiences from auto-graded projects that help them learn on the job, much like developers in leading tech companies.  
• Social Learning tools include a discussion board that features questions posted by other learners on the system and responses by both mentors and learners. Additionally, one-to-one and group messaging is also available.  
• Comprehensive reports give both organizations and learners a deep and thorough insight into skills progression. 

Software Requirements  

• Internet browser  
• MS Word or Notepad  

System Requirements  

• Windows or equivalent environment with Internet browser and high-speed Internet connectivity  

Yes, your course material will be provided in advance. You will receive an email with a link to set your password a few days in advance of the scheduled course. Once you log in to PRISM, you will have access to the study plan and all the course material.  

The course material comprises of the course schedule or study plan, workbooks and all relevant assignments, assessments, or case studies.  

The sessions would be auto-recorded on PRISM, subject to permission by IIBA® and the trainer. Based on the permissions, you would have lifetime access to the video recordings of the sessions as well.  

No, you will not yet be able to join the training through phone or tab. Please be prepared to join the training on your laptop or desktop.  

If you get disconnected during the training, you will have the option to re-join within about half an hour subject to accreditation body guidelines and the instructor’s preference.

Our workshops are currently held online and anyone with a stable internet from anywhere across the world can benefit from this to get CBAP certified. You can check out the schedules here:   

Schedules for our upcoming workshops in Agile and Scrum can be found here.

You will receive a registration link from PRISM to your e-mail id. You will have to set your password, log in to our Immersive Learning Experience platform and start your learning journey.  

You will have lifetime access to the entire Self-Paced Learning material including on-demand videos, assessments, quizzes, ebooks/case studies and more.

You can attempt the recall quizzes any number of times. Assessments can be taken twice.

If you miss a class, you can access the class recordings from PRISM at any time. At the beginning of every session, there will also be a 10–12-minute recapitulation of the previous class.  

This is a live instructor led training where you will be coached by CBAP experts.  

We currently use the Zoom platform for video conferencing and will soon be adding more integrations with Webex and Microsoft Teams. However, all the sessions and the recordings will be available right from within our learning platform. Learners will not need to wait for any notifications or links or install any additional software.  

Yes, there are other participants who actively participate in the class remotely. They can attend online training from office, home, or any other suitable place.  

In case of any queries, our support team is available to you 24/7 via the Help and Support section on PRISM. You can also reach out to your workshop manager on your workshop group messenger.  

Should you have any more questions, please email us on support@knowledgehut.com and we will be happy to get back to you.  

With our 100% Satisfaction Guarantee policy, you are assured of the highest standards of quality. At KnowledgeHut, we strive to ensure that your learning experience with us is beyond reproach. However, if for any reason your expectations are not met, we will refund the course fee in accordance with our 100% Satisfaction Guarantee policy.  

Note*: In case of refunds, it will be credited back to your account within 10-15 business days of the refund request.

The certification fee for the CBAP exam is charged separately, as follows: 

Is the certification fee inclusive of the course fee? 

Yes, you can switch your start date with prior notice of at least 24 hrs and subject to availability in the desired batch.  

Yes, we strive to maintain the highest standards of quality and as with everything we do at KnowledgeHut, you get a 100% Satisfaction Guarantee. Get more information on our 100% Satisfaction Guarantee Policy.  

Yes, we have scholarships available for students and veterans with grants that can vary up to 50% of the course fees.  

To avail scholarships, please get in touch with us at support@knowledgehut.com. The team shall send across the forms and instructions to you. Based on the responses and answers that we receive, our panel of experts decides on the Grant. Please note that the entire process could take about 7 to 15 days.  

Yes, group discounts are available and apply to groups as small as three (3) participants. The more participants that attend a training course, the greater the discount. By registering in groups, you can typically save up 20% to 30% on the course fee. For more details, please check out the

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