ITIL® V4 Foundation Certification Training in Los Angeles, CA, United States

3) Certification Levels in ITIL® V3

After the completion of classroom training and a written exam, the admins can complete their ITIL® training and get a certification.

Levels of ITIL Certification within the ITIL V3 Certification scheme:

• ITIL Foundation Certification Level
• ITIL Practitioner Certification Level
  
• ITIL Intermediate Certification Levels
  
• ITIL Expert Level
• ITIL Master Level
  

1) ITIL® Foundation Certification

This is the certificate for entry-level candidates and focuses on the key terminologies, elements, and concepts that will be used in the lifecycle of the ITIL®.

2) ITIL® Practitioner Certification

This certification will help the professional adapt the ITIL® framework according to the business objectives of their organization. This course can be taken up any time after a foundation certificate has been received. This course will also include metrics, communication, and organizational change management.

3) ITIL® Intermediate Certifications 

This certification covers different concepts associated with the ITSM. It is divided into two tracks- service lifecycle and service capability modules.

4) ITIL® Expert

At this stage, the Service Management professionals will be able to demonstrate the entire scheme of ITIL®. After this certification, the admin will obtain skills pertaining to the best practices of the ITIL®. Apart from the exam, to earn this certification, one needs 17 credits from previous modules and managing across the lifecycle module.

5) ITIL® Master

This is the highest level of certification in which the Service Management professional needs to explain why they chose their areas of study, methods, and principles. There is no certification exam. The Service Management professional must submit written assignments and some oral interviews.

4) Career Benefits of having ITIL® Certification

Here are the top career benefits of having an ITIL® certification:

1. You will gain a detailed insight into the ITIL® framework helping you manage work better.
2. You will have better job prospects.
3. You will be recognized for your expertise and management skills in the organization.
4. You will be able to understand the common terminologies used in business across the industries.
5. You will be able to better know the relation between business and IT.
6. There are several ITIL® v3 certifications that will help you build industry-relevant skills and competencies.
7. The ITIL® certifications will open doors for you in terms of job roles within your organization.
8. ITIL® is used globally, so there is a lot of potential for job growth in the market.
9. For a person who has ITIL® Training, remuneration and pay scales will be much higher.
10. Certified ITIL® professionals are in high demand and the market is stable enough for them to be in demand for a long time. So, investing in ITIL® certification is a low-risk effort.

5) Benefits of implementing ITIL® in an Organization by ITIL® Certified Professionals

The overall goal of ITIL® is the improvement of the business service. There are a certain set of practices that helps IT service management. The support system of the business service is optimized using the capabilities of the people, process, technology, and suppliers.

• ITIL® is one of the most accepted and recognized approaches to IT service management and delivery. It is well-regarded all over the world.
• ITIL® is a set of practices, not methodology, making it compatible with popular frameworks like PRINCE2 and PMP.
• ITIL® acts as a service provider by running the IT department. This makes IT a core part of the business.
• Processes like the ITIL® Incident Management and Problem Management quickly restore the services and also create workarounds.
• ITIL® also allows organizations to prevent incidents by performing or conducting major incident reviews and eliminating root causes.
• ITIL® helps your team better understand and manage customer expectations through service level management and business relationship management.
• Change enablement and Continual Improvement enable the organization to align the services and products to the changing internal and external environments.
• ITIL® helps in the management of accounts, budget and charging requirements related to service costs.
• Risk analysis and management activities are one of the processes involved in the ITIL.
• ITIL® helps keep the customer satisfaction high giving the organization competitive management.

6) Credit System & Transition from ITIL® V3 to ITIL® V4

The ITIL® credit system is used to provide support to the certification scheme of the ITIL®. This is done by recognizing your investment in the certifications.

 ITIL® V3 Credit system

In the ITIL® v3 credit system, a specific credit value is assigned to every ITIL® certification. It is done on the basis of its level of ITIL® content. After the candidate has completed the ITIL® examination, certification and credits are awarded. These credits can be used to get the ITIL® Expert level of certification. For this, the candidate must have at least 22 credits. The credits can also include the 3 credits from the ITIL® practitioner that covers the full spectrum of ITIL® best practice.

Before advancing to the ITIL® Expert, 17 credits are required to be earned. These can be earned in any order once the two credits for ITIL® Foundation have been completed.

Here is detailed information on the credits assigned to different ITIL® Certification levels:

ITIL® Certification Level	Credits
ITIL® V3/V4 Foundation Certification	2 credits
ITIL® Intermediate Service Lifecycle stream: Service Strategy (SS) Service Design (SD) Service Transition (ST) Service Operation (SO) Continual Service Improvement (CSI)	3 credits each
ITIL® Intermediate Service Capability stream ·         Planning, Protection, and Optimization (PPO) ·         Service Offerings and Agreements (SOA) ·         Release, Control, and Validation (RCV) ·         Operational Support and Analysis (OSA)	4 credits each
ITIL® Managing Across the Lifecycle (MALC)	5 credits

The following credit values are needed for certification levels higher than the ITIL® Foundation:

ITIL® Certification Level	Number of Credits Required	Composition of Credits
ITIL® Foundation	None	None
ITIL® Intermediate	2 credits	2 credits from ITIL® Foundation
ITIL® Managing Across the Lifecycle (MALC)	17 credits	2 credits from ITIL® Foundation and a minimum of 15 credits from ITIL® Intermediate or complementary qualifications
ITIL® Expert	22 credits	2 credits from ITIL® Foundation, minimum of 15 credits from either ITIL® Intermediate or complementary qualifications, and 5 credits from ITIL® MALC

The transition from ITIL® v3 to ITIL® 4 scheme:

One can gain the knowledge and skills required to learn the core concepts of the update while transitioning from ITIL® v3 to ITIL® 4 scheme.

ITIL® v3 Foundation certified
Once you have obtained the ITIL® v3 Foundation certification, you can straight away take the ITIL® 4 Foundation to transition into the new scheme. A new single exam will be required to cover the new material in the ITIL® 4 Foundation.

ITIL® Intermediate/Practitioner level
If you have started collecting credits from Intermediate or Practitioner levels, it is better to continue with the v3. This will help you prepare for an easy transition while gaining the designation of the ITIL® Managing Professional.

ITIL® v3 expert
If you are on this level, get the ITIL® Managing Professional designation by taking the ITIL® Managing Professional Transition module.

After achieving the designation, you will only need to pursue the ITIL® Leader Digital and Strategy module instead of completing the ITIL® Strategic Leader stream. Completing both the streams will make you eligible to move towards the ITIL® Master.

7) What is ITIL® V3 Service Capability:

ITIL® Service Capability modules:

• ITIL® Operational Support and Analysis
• ITIL® Planning, Protection, and Optimization
• ITIL® Release, Control, and Validation
• ITIL® Service Offerings and Agreements
  
  

ITIL® Operational Support and Analysis

• ITIL® Operational Support and Analysis (OSA) module focuses on enabling event, problem, incident, access, request, IT operations, technical, and application management.
• This module teaches organizations and individuals, the management of day-to-day operations of IT services.
• The candidates also learn the implementation of the ITIL® processes enabling them to deliver and support IT services. 
• The worth of this module is 4 credits.

ITIL® Planning, Protection, and Optimization

• One of the certifications of the ITIL® Service Capability workstream is the Planning, Protection, and Optimization (PPO) module.
• The module focuses on enabling availability, capacity, demand management, information security, and IT service continuity.
• Based on the ITIL® Service Design publication, the PPO course helps to develop an understanding of the ITIL® Service Design processes.
• The PPO module is worth 4 credits.

ITIL® Release, Control, and Validation

• This module focuses on the practical applications of Release, Control, and Validation (RCV). 
• This includes enabling plans, test, and implementing new services to meet the needs of the user and organization.
• The course’s content is from the guidance contained in the ITIL® Service Transition publication.
• The module is worth 4 credits.

ITIL® Service Offerings and Agreements

• ITIL Service Offerings and Agreements (SOA) focuses on the practical applications of the SOA practices to enable portfolio, service catalogue, service level, supplier, demand, and financial management.
• This course is based on the guidance mentioned in the ITIL® Service Design and ITIL® Service Strategy publications.
• This course helps the candidates understand the stages of the lifecycle of ITIL® – service strategy, design, transition, and continual improvement. 
• The SOA module can help you earn 4 credits.

8) Why was ITIL® V4  launched by Axelos?

The most significant purpose for developing an advanced version of the ITIL® V3 was because of its specific shortcomings. These are -
      1. An unsatisfactory involvement with the ITSM Community
      2. Incompetent to perceive the current trends in software developments and IT services.

The latest version addressed the bad relationship issues by giving them a heads-up as it will publish the updates in the community, thus avoiding any hindrance in the free flow of data. Moreover, to give the students a complete overview from the beginning, the whole foundation course under the ITIL® V4 has been revised. It is updated based on the requirements of modern business. What makes these revisions so accurate is the fact that they are based on the feedback of millions of ITIL® practitioners and are completely practical.

Evolution of ITIL® V4 -

• Evolved ITIL® practices in the wider context of customer experience, value streams, and digital transformation.
• Embracing advanced ways of connecting with the community by adapting to the new ways of working such as DevOps, Agile and Lean hence promoting new alliances.
• The framework of ITIL® V4 is designed to give comprehensive guidance to organizations on how they should address the new service management challenges effectively and utilize the latest technologies which will help them transform digitally.
• Designed to assist the organization to provide effective governance and deliver accurate IT service management which is flexible, coordinated and integrated. The flexibility also allows the organization to provide accurate data all over the business without any interruptions to the free flow of data, ultimately improving the customer experience.
• This update has made the ITIL® framework way more extensible. agile, and collaborative.