ITIL® 4 Foundation Certification Training in Taipei, Taiwan ROC

A comprehensive immersive learning course for best delivery of digital products, services

  • Leverage ITIL to gain optimal value from IT and digital services
  • Drive creation, delivery, continual improvement of tech-enabled products, services
  • Immersive learning with real-world simulations, case studies, auto-graded assessments, more
  • 350000 + Professionals trained
  • 250 + Workshops every month
  • 100 + Countries and counting

Level up your ITSM skills

Build the skills that enable enterprises to successfully deliver IT services to customers. Learn how ITIL Certification provides a common language and tools that power collaboration within IT teams, to deliver value across the business. Start with the core concepts and definitions of ITIL 4—the latest evolution of the ITIL framework—and learn about the ITIL 4 service value system.

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  • Earn 16 PDUs with Live, Instructor-Led Sessions

  • 40 Hours of On-Demand Self-Paced Learning

  • 5 Simulation Exams, 8 Mock Tests, 8 Assessments

  • Get 5 Complimentary Courses from Top 100

  • Exam Fee Included in Course Fee*

  • Lifetime Access to On-Demand Courseware

Accredited by

Why get the ITIL 4 Foundation Certification


The future is bright for service management, whether looked at through an IT lens or a business focus. Covid-19 has further put service management under the microscope and delivered business value rather than technology solutions. This demand is set to see an upward curve in the near future, making this a prime time for IT Service Management.

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Not sure how to get started? Our Learning Advisor is happy to help you.

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Steps to get the ITIL Foundation Certification

The ITIL® framework for IT service management is used by approximately 45 percent of companies all across the world, according to estimates (ITSM). Validate your expertise as an ITIL professional with the ITIL 4 Foundation certification and take advantage of networking opportunities with the best in the industry.

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ITIL Foundation Certification Training Course

Prerequisites for the ITIL Foundation Certification Training

There are no specific prerequisites for this training and the subsequent ITIL®4 Foundation certification exam.

Who should attend the ITIL certification training?

IT professionals

Business managers

Business process owners

Project managers

ITSM managers

IT professionals in digital

IT professionals in product

IT professionals in development

IT professionals in service

Professionals transitioning to ITIL4

ITIL Foundation Certification Course Schedules

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The KnowledgeHut Advantage

An immersive learning experience

Immersive Learning

  • On-demand videos
  • Case studies
  • Assessments, flashcards and recall quizzes
  • Comprehensive assignments

Work-like Experiences

  • Activities and real-world simulations
  • Experiential learning
  • Case studies


  • Get advanced learner insights.
  • Measure and track skills progress.
  • Identify areas to improve in.

Blended Learning

  • On-demand, self-paced learning anytime.
  • Code review sessions by experts.
  • Access to discussion forums, community groups.

What you will learn in the ITIL training

ITIL® Guiding Principles

Understand the Guiding principles for an effective service management decision.

Service Management

Understand the Four Dimensions of Service Management and factors that influence it.


Learn about basic governance structuring and modeling.

Service Value Chain

Learn about service value chain activities and building it at various levels.

Governance activities

Develop an understanding of objectives of various management services and systems.

Processes and their activities

Get an understanding of activities of Problem Management, Incident Management, Change Enablement etc.

The KnowledgeHut Edge

Solid Track Record

KnowledgeHut has empowered thousands of professionals with certifications in ITSM.

Experiential Workshops

Activities, team-based exercises, practical case studies: High energy workshops with hands-on learning.

Comprehensive Exam Support

Theoretical and practical learning backed by mock tests. We’re right by you for any certification assistance.

Mentorship by Industry Experts

One-to-one mentorship, real-world tips and time-tested techniques from accredited expert practitioners.

Continual Learning Support

Webinars, e-books, tutorials, articles, and interview questions - we're right by you in your learning journey!

Exclusive Post-Training Sessions

Six months of post-training mentor guidance to overcome challenges in your ITSM career.

Skills you will gain in the ITIL Foundation online course

Engage in organizational transformation

Co-create value

Ensure continued agility

Bring about continual service improvement

Manage problems, risks and incidences

Minimize service disruption

Quantify and demonstrate the value of service

Benchmark services and maximize ROI

Understand and manage customer expectations

Obtain value for money

Take2 Re-Sit Exam Option


ITIL Course Syllabus

Download Curriculum
Video preview 1.

Learning Objectives

Learn about ITIL4, its features, principles and benefits.

  • About ITIL4
  • Components of ITIL4 Framework
  • Benefits of ITIL

Learning Objectives

Explore key concepts on service, its management and value. Learn about stakeholders, products and service relationship.

  • Service and Service Management
  • Components of Service Value
  • Determine the Value of a Service or Product
  • Stakeholders and Value Creation
  • Products, Services and Service Offering
  • Service Relationship
Video preview 3.

Learning Objectives

Learn in detail about the guiding principles of ITIL.

  • Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate

Learning Objectives

Learn more about ITIL service value system, chain and streams.

  • Organization and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes
  • External factors

Learning Objectives

Learn more about ITIL service value system, chain and streams.

  • ITIL Service Value System
  • Service Value Chain
  • Service Value Streams
Video preview 6.

Learning Objectives

Learn more about different types of ITSM.

  • Information Security Management
  • Relationship Management
  • Supplier Management
  • Service Level Management
  • IT Asset Management
  • Service Configuration Management
  • Change Enablement
  • Release Management Practices
  • Release Management
  • Deployment Management
  • Monitoring and Event Management
  • Incident Management
  • Problem Management
  • Service Request Management
  • Service Desk
  • Continual Improvement

ITIL 4 Foundation Training and Certification FAQs

ITIL 4 Foundation Training

Our ITIL Foundation Course program is designed to help you learn the fundamentals of the ITIL framework and launch a successful ITSM career. By the completion of the ITIL course online, you will have the knowledge and skills to:

  • Build products and services with stakeholders and customers to co-create value.
  • Apply the guiding principles of the ITIL framework to ensure business value
  • To achieve company goals, master and implement the essential ideas of DevOps, Agile, and Lean.
  • Apply the four dimensions of Service Management to different areas of service

 Our ITIL Foundation Training Course is designed to provide you with all of the skills you'll need to be a successful ITSM practitioner. You will gain practical skills in the following ITSM principles: 

  1. Engage in organizational transformation
  2. Co-create value
  3. Ensure continued agility
  4. Bring about continual service improvement 
  5. Manage problems, risks and incidences 
  6. Minimize service disruption
  7. Quantify and demonstrate the value of service
  8. Benchmark services and maximize ROI
  9. Understand and manage customer expectations
  10. Obtain value for money
  11. Device for knowledge
  12. Concentrate on content
  13. Explore holistically
  14. Commence where you are
  15. Study directly
  16. Develop iteratively
  17. Associate
  18. Be fair
  19. Keep it simple

The Information Technology Infrastructure Library (ITIL) Certification helps you:

  • Get a better understanding of how to enhance IT services within an organization
  • Be more informed about IT service management
  • Adapt the ITIL framework to your company's framework
  • Enhance your earning potential
  • Increase your ITIL certifications to advance your ITSM profession.

This training is for anybody interested in improving their service management skills:

  • IT professionals
  • Business managers 
  • Business process owners
  • Project managers
  • ITSM Managers and aspiring ITSM Managers
  • Professionals working in other areas of IT like digital, product, development and service
  • ITIL certified professionals who want to transition to the new version ITIL4
  • Students with an interest in IT Services Management will also benefit from our course

A number of our clients have affirmed that KnowledgeHut provides the best ITIL course in the market

The ITIL Foundation course and the accompanying ITIL4 Foundation test have no prerequisites.

Once you have gained ITIL4 Foundation, you can consider the ITIL4 Managing Professional Modules, a stream of 4 Modules that include:

Completing the ITIL Foundation Training Online program will earn you 16 PDUs. These can be used for recertification from PMI® Inc.

For further information about PDUs, please reach us at

ITIL 4 Foundation Certification

AXELOS, a world-renowned organization focused on administering, developing, and growing the worldwide best practice portfolio of ITIL, offers the ITIL Foundation Certification.

For the Foundation test, you can study on your own or enroll in a different type of education, such as remote learning. If you do decide to train with a provider, make sure they are an AXELOS Accredited Training Organization.

There are two ways to get the ITIL Foundation certifications:

  • Method 1

Join an ITIL training online course with an Accredited Training Organization (ATO). KnowledgeHut is an ATO with PeopleCert® and a certified partner of AXELOS. Your exam fee is included in the course fee, and you will receive extensive exam preparation assistance.

Step 1: Step 1: Register for KnowledgeHut’s ITIL Foundation course online and attend the 2-day training.
Step 2: Take the online ITIL Foundation exam (you will receive the exam key from PeopleCert®). Get a minimum score of 65% in this 60-minute closed-book exam.
Step 3: Download the ITIL Foundation certificate and become a leader in your ITSM team!  

  • Method 2 

Prepare for the exam on your own, buy an exam voucher and schedule the exam. You will obtain the certification only on adequately clearing the exam.

No, the (ITIL) Information Technology Infrastructure Library Certification does not expire. 

Yes, you will receive a course completion certificate on completing the course.

ITIL 4 Foundation Exam

The exam is conducted through PeopleCert®. (KnowledgeHut is an ATO with PeopleCert®.)

The ITIL 4 Training Foundation certification exam is an online, closed-book exam. The format is:

  • Type: Multiple Choice Questions
  • Number of questions: 40
  • Duration: 60 minutes
  • Pass mark: 65%

The Foundation exam covers Continuous Service Improvement, Service Strategy, Service Design, Service Transition, and Service Operation.

After you finish your the 2-day ITIL Foundation classes, PeopleCert® will send you an email with all of the information you need to take the test.

No, you will be given a 60-minute time limit and will not be able to pause the exam. If you accidentally close the window, then you’ll be able to reopen it immediately. If your exam page freezes, simply reload your browser and you'll be able to resume where you left off. If you have difficulty with your web browser, you can use the start link in your email to return to the previous question.

If you fail, you can pay an extra fee to have the ITIL Foundation test re-evaluated. If the verdict is in your favour, the re-evaluation charge is refunded. If it isn't, you'll lose your appeal fee and will have to purchase a new exam voucher.

Yes. The PeopleCert® allows you to retake the ITIL Foundation exam if you fail.

Yes. PeopleCert® allows you to retake the ITIL Foundation exam as many times as you’d like. However, there is a cost associated for each attempt.

After your answers are officially submitted to them by the exam supervisor, PeopleCert® announces the final results within 2 business days. Your PeopleCert profile must be full in order for your Official Results to be issued.

ITIL Workshop Experience

The ITIL4 Foundation workshop at KnowledgeHut is delivered through PRISM, our immersive learning experience platform, via two modes of delivery:

Blended learning:

  • With live and interactive instructor-led training events and the convenience and flexibility of self-paced study, you can have the best of both worlds.
  • Listen, study, ask questions, and have your instructor, who is an experienced practitioner, clear up any doubts you may have.
  • You also get to collaborate and learn from the experience of your peers in real-world simulations and activities.

On-Demand Self-Learning:

  • Learn at your own pace, anytime and wherever you choose  and take advantage of the nearly unlimited educational opportunities that come with lifelong access. When you need to refresh ideas or clear your questions, you'll have access to the whole courseware as well as all of the features of our immersive learning experience platform.

All of KnowledgeHut’s ITIL Foundation Certification online training is delivered by experienced accredited experts who are: 

  • Masters in ITIL and have immense experience in leading, applying, coaching, and teaching it
  • Skilled in ITSM
  • Industry practitioners active in IT operations and the field of IT management.  

Our committed staff of trainers provides training that meets or exceeds the AXELOS level of excellence. Every candidate receives the same high-quality content irrespective of the trainer and the location. 

Previously, the traditional in-person ITIL certification training was a 16-hour, 2-day training event. The ITIL certification online training has been extended to 14-16 hours.

Unlike an in-person session, which features two classes that are typically 7 to 8 hours long, the online ITIL classes for the course are separated into multiple shorter sections. The teacher will communicate with the participants via equipment such as a camera, and participants will be able to digitally work with one another.

To give you a fully immersive learning experience, our courses are divided into three parts: pre-workshop, workshop, and post-workshop. Thousands of ITSM professionals we've helped upskill have found our tried-and-true workshop structure to be effective.

  • Pre-workshop: Before the workshop, take our diagnostic evaluation to measure your ability levels and set a standard for the rest of the course. This allows you to map and demonstrate your skills learning progression as you reach the end of the course.
  • Workshop: Participate in live and interactive instructor-led sessions directly from PRISM, our immersive learning experience platform with a cutting-edge intelligent coding environment. With projects, evaluations, memory quizzes, simulated examinations, and more, immerse yourself in learning.
  • Post-workshop: We don’t just impart skills but also want to make sure that you implement them post the course. We keep in touch with you via newsletters, webinars, and next-version training to assist you with this. Some post-training deliverables lined up for you are:
  • Instructor-led session recordings
  • Access to the alumni network
  • Continued social learning with discussion forums, group messenger, and one-to-one messaging.
  • Additional workshops on advanced level concepts
  • Emails, blogs, articles, newsletters, tutorials, and other forms of rich informative material.

Our ITIL course is characterized by its highly engaging, immersive learning environment. You get to learn, practice, assess, get insights on your learning, and personalize your learning journey. Many of our students have testified that KnowledgeHut provides the best ITIL Certification in the market.

LEARN: Self-learning videos, smart flashcards, interactive eBooks, and recall quizzes may all help you remember what you've learned. You may also use collaborative social learning, such as discussion forums and group and one-on-one texting, to increase your learning potential. 

PRACTICE: Case studies and real-time simulations help you gain confidence and get productive from day one.  

ASSESS: Assess your skills at every stage with a variety of questions ranging from multiple choice to code-based, completely auto-graded by the system. Micro "work-like" experiences are provided via assignments and projects inside our inbuilt and intelligent growth environment. Test your subject matter comprehension through diagnostic, module level, and final assessments.

GET INSIGHTS: You gain deep insights on your development based on your performance in exams, assignments, and projects, which help you identify areas where you excel and where you need to improve. All you have to do is follow the instructions and improve your skill level from where you are to where you want to be.

PRISM is KnowledgeHut’s state-of-the-art learning experience platform. PRISM is designed to provide a highly engaging, immersive learning experience with you at the center of the learning.

PRISM supports all types of courses, including on-demand self-paced learning, blended learning, and live virtual classes. Here are some key features of the platform:

  1. Learners can watch videos, join live sessions directly, and even book 1 - 1 mentoring sessions with expert instructors easily, using a single dashboard.
  2. Integrated Practice Environment runs directly in the user’s browser, offering a complete set of development tools to allow learners to practice what they’ve learned. 
  3. Feature-rich videos with detailed explanations are augmented by flash cards, interactive e-reading content and quick recall quizzes designed to strategically reinforce learning. 
  4. Diagnostic, module-level and final assessments give learners valuable insights, allowing them to map and demonstrate their skills learning progression through the course.
  5. Learners get micro work-like experiences from auto-graded projects that help them learn on the job, much like developers in leading tech companies.
  6. Social Learning tools include a discussion board that features questions posted by other learners on the system and responses by both mentors and learners. Additionally, one-to-one and group messaging is also available.
  7. Comprehensive reports give both organizations and learners a deep and thorough insight into skills progression.

The ITIL4 Foundation course material comprises of the study plan and all relevant assignments, assessments, or case studies. All the course material will be available on PRISM.

The ITIL4 Foundation Training sessions would be auto recorded on PRISM, subject to permission by AXELOS and the instructor. Based on the permissions, you would have lifetime access to the video recordings of the sessions as well.

Our workshops are currently held online and anyone with a stable internet from anywhere across the world can benefit from this to get ITIL certified. You can check out the schedules here.

Schedules for our upcoming workshops in Agile and Scrum can be found here

You will receive a registration link from PRISM to your e-mail id. You will have to set your password, log in to our Immersive Learning Experience platform and start your learning journey.

You will have lifetime access to the entire Self-Paced Learning material including on-demand videos, assessments, quizzes, ebooks/case studies and more.

You can attempt the recall quizzes any number of times. Assessments can be taken twice.

We currently use the Zoom platform for video conferencing and will soon be adding more integrations with Webex and Microsoft Teams. However, all the sessions and the recordings will be available right from within our learning platform. Learners will not need to wait for any notifications or links or install any additional software.

Yes, there are other participants who actively participates in the class remotely. They can attend online training from office, home, or any other suitable place.

In case of any queries, our support team is available to you 24/7 via the Help and Support section on PRISM. You can also reach out to your workshop manager on your workshop group messenger.

If you miss a class, you can access the class recordings from PRISM at any time. At the beginning of every session, there will also be a 10-12 minute recapitulation of the previous class.

You will get the benefit of both since this is a blended learning workshop.

No, you will not yet be able to join the training through phone or tab. Please be prepared to join the training on your laptop or desktop.

If you get disconnected during the training, you will have the option to re-join within about half an hour subject to accreditation body guidelines and the instructor’s preference.

Should you have any more questions, please email us on and we will be happy to get back to you.

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ITIL Course Reviews

Vipul Gupta Group Project Manager
The training program was detailed in covering all the important topics relevant to the program with focus on key concepts important to the certification exam.

Attended ITIL® 4 Foundation Certification workshop in January 2022

Krishna Rao Associate Director
The training was well-structured and well delivered by Sadasivam Rengaraj. He has good knowledge on the ITIL requirements and provided a good insight on the certification requirements.

Attended ITIL® 4 Foundation Certification workshop in February 2021

Sachin Saxena SME
The training was fine. I suggest to include more sample tests in the curriculum. Also, some questions in the sample tests were sort of incomplete.

Attended ITIL® 4 Foundation Certification workshop in February 2021

Sanket Ghule Technical Consultant
Thanks for the great training provided by Knowledge Hut. A big thanks to the Trainer Richa, I was able to complete ITIL4 Foundation Certification Successfully.

Attended ITIL® 4 Foundation Certification workshop in January 2021

Kiran Ravindran Senior IT Asset Manager
I felt the training went really well. I have experienced many trainings where  people explain things via ppt and sometimes it is hard to get the audience interactive and engaged, but Mr. Manikandan's way of training was really amazing and helped us gain more knowledge around the industry. It was a useful session and thanks to Mani for all his inputs.

Attended ITIL® 4 Foundation Certification workshop in December 2020

Ali Abdulle None
A Great instructor and a very interesting lecture. I’m very happy I took the ITIL® 4 Foundation Certification Course.

Attended ITIL® 4 Foundation Certification workshop in December 2020

SAJEENA ELAYEDATH Senior Consultant Team Lead
The training was very good and meets all expectations. The training materials was also good. Wide knowledge of the trainer also helped a lot in understanding the concepts quickly. Thank you.

Attended ITIL® 4 Foundation Certification workshop in November 2020

Robin Bantleman Project Manager
A well structured and conducted session. The trainer was aware of the topic and guided me well. This will help me achieve my work goals effectively.

Attended ITIL® 4 Foundation Certification workshop in November 2020

ITIL® 4 Foundation Certification Course in Taipei

When you speak of Taipei, the capital city of Taiwan, the first thing you probably think of is its skyline. The city of Taipei is well known for its high rising skyscrapers that render a futuristic look to the city. Being the capital of one of the most progressive nations in Asia, Taipei is home to several global corporations that produce cutting edge electronics. Being at the forefront of technology, most of the technology firms here are always on a constant lookout for highly skilled employees. In fact, many of the Taipei residents who work in technology firms are constantly upgrading their skills through various e-learning and online programs that help them stay ahead of the curve at their workplace. KnowledgeHut provides several online trainingcourses in various disciplines including ITIL certification in Taipei which is a highly sought after certification. The ITIL foundation training in Taipei is the precursor required for more advanced modules and can be called as a stepping stone towards a Masters in IT Service Management. Through this training program, you will be introduced to the standard concepts and terminology used in ITL Service Lifecycle. The ITIL certification in Taipei is a program that is perfect for several professionals including project managers, IT Professionals, students and anyone with a keen interest in the field. KnowledgeHutITIL foundation training in Taipei is a rigorous course complete with several hours of interactive sessions with our highly trained faculty along with an exam and assignments. You can even opt for online classes and learn from the comfort of your home at a highly competitive price. The New Alternative The KnowledgeHutITIL foundation online training in Taipei is a carefully crafted course that is aimed to help participants develop key skills required to face real time professional challenges in an easy learning environment. The ITIL foundation certification online in Taipei comprises of case studies, a well-structured manual and instructor led training sessions that will introduce you to the basic concepts of ITIL Service management, prepare you to take on the advanced modules while also being able to face professional challenges with ease. Staying Ahead of the Curve In a highly competitive professional environment, not being able to stay ahead of the curve could cost dearly to your career. Our ITIL foundation certification training in Taipei is designed with real-time professional requirements of an ITIL Service Manager in mind. The concepts and elements that you will learn with ITIL certification online training in Taipei are used globally and enable you to fit into any service management with ease. Get Empowered with KnowledgeHut KnowledgeHut offers foundation as well as an advanced course in diverse topics on equally diverse domains. However, each course offered at KnowledgeHut is designed to prepare the participants to face any challenges that may have to take on in real time.

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